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Herefordshire Council

Annual Parking
Enforcement Report
April 2009 - March 2010
Annual Parking Enforcement Report April 2009 – March 2010

Foreword

I am pleased to introduce Herefordshire Council’s The report comes at a time when a number of
annual parking report for 2009/2010 in line with the alternative methods of payment are being considered
requirements of the Traffic Management Act 2004. I in the County’s car parks. A Pay on Foot payment
welcome the opportunity this presents to inform the method is an exciting development for Maylord
public and other stakeholders about our parking Orchards that will take away the need for users to
operation and to demonstrate the transparency and decide at the point of parking how much time they
accountability to which the council is committed. need. Options to pay by phone and to pay by debit or
The report explains the scale of the challenge of credit card are also being explored in recognition that
parking management in a diverse county the size of increasing numbers of people carry less cash with
Herefordshire and how parking policy and them.
enforcement play an important role in addressing
Herefordshire’s transport issues in a way that seeks to All of this comes at a price, however, in terms of
support the needs of businesses, commuters, provision and maintenance, and whilst parking
residents, and visitors. charges are not always popular they remain necessary.
In Herefordshire parking in council car parks remains
In a predominantly rural county like Herefordshire, amongst the cheapest in the region and the provision
many journeys are undertaken by car and the overall of some free car parking, no evening charges, no
supply of parking needs to be managed to support charges on Sundays or Bank Holidays, and
the economic vitality of Hereford and the Market concessions for those over 65 years of age, are
Towns. Our ‘zonal’ policy of short, medium and long generous concessions that many authorities no longer
stay car parks in Hereford City with corresponding provide.
charging structures is designed to encourage shorter
stays in busy shopper car parks close to the centres Whilst parking often receives a ‘bad press’ I hope that
with cheaper car parking slightly further out for this report will help to explain the service provided by
commuters and visitors. On street parking regulations the parking team, a team that is essential to the
are in place to ensure a fair and consistent provision operation of our town centres, tourist attractions and
of parking and enforcement across the County. This is local economy. I am clear that without them there
for the benefit of all as without regulations and would be significantly higher levels of congestion and
enforcement our towns would quickly become greater difficulties for all groups including residents,
congested and access would be difficult. So the need businesses, commuters, shoppers and people with
to provide loading bays, disabled bays, taxi ranks and disabilities.
timed parking restrictions, all designed to help towns
centres flourish.
Councillor Brian Wilcox
Cabinet Member, Highways and Transportation

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Annual Parking Enforcement Report April 2009 – March 2010

Contents

Introduction 4

Parking Enforcement – The legal background 5

Parking Policies 6

Civil Enforcement Officers 7

Penalty Charges 8

Appeals Process 9

On–Street parking 9

Residents parking scheme 10

Blue badge scheme 10

Local on-street issues 11

Off-street parking 11

New developments 12

Statistical performance 13

Financial Information 19

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Annual Parking Enforcement Report April 2009 – March 2010

Introduction

Herefordshire Council is responsible for the This report is Herefordshire Councils first annual
enforcement of the on-street parking restrictions parking report and it is hoped that having read the
throughout Herefordshire and also the enforcement of report you will have a clearer picture of what we are
all of its off-street car parks. trying to achieve and the way that we carry out our
parking enforcement activities, something we aim to
Parking is an emotive subject which often receives do in a fair and consistent manner in accordance with
adverse publicity in the media; no one likes to receive the relevant legislation.
a Penalty Charge Notice (PCN) but there has to be
some kind of deterrent to encourage people to The report contains a link to the council’s parking
comply with the parking restrictions and a sanction enforcement protocols so that the motorist can avoid
when people do not. If there were no penalties for parking inappropriately and thereby reduce the
contravening the parking restrictions people would likelihood of receiving a Penalty Charge Notice.
soon take advantage, the free flowing of traffic would
be affected, blue badge holders might find it more There is also a link to a page on the council’s website
difficult to find a disabled space, delivery drivers may where people can go to for advice on what to do if
find it difficult to find a loading bay, residents in they have received a Penalty Charge Notice such as
permit areas may not be able to park in the street that how to challenge or how to pay it. It is a requirement
they live and road safety might be compromised etc. of the Traffic Management Act that the council
follows a strict but fair and consistent enforcement
The council’s overall parking policy supports the procedure for issuing, handling challenges, appeals
council’s aim to encourage the use of alternative and the recovery of unpaid PCN’s.
forms of transport to the private car. However, it is
recognised that in a predominantly rural county like The report also details the council’s statistical and
Herefordshire, many journeys will continue to be financial performance with regards to its parking
undertaken by car and the overall supply of parking enforcement activities over the 12 month period to
needs to be adequate to support the economic vitality 31st March 2010.
of Hereford and the market towns.

Herefordshire Council carries out its Civil Parking
Enforcement under powers contained in part 6 of the
Traffic Management Act 2004 which came into effect
on 31st March 2008. The operational guidance of
TMA 2004 which encourages greater transparency
and accountability in parking operations advises that
all enforcement authorities should produce and
publish an annual report of their enforcement
activities within six months of the end of each
financial year.

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Annual Parking Enforcement Report April 2009 – March 2010

Parking Enforcement – The legal background

The Road Traffic Regulation Act 1984 authorised local As on-street parking offences had been
authorities to make Traffic Regulation Orders (TRO) in decriminalised, enforcement of parking contraventions
order to control traffic movements and parking by Parking Attendants by the issue of a Penalty
provision within their areas. A TRO is the legal Charge Notice (PCN) no longer resulted in drivers
instrument by which traffic authorities implement having their licence endorsed and the local authority
most traffic management controls on their roads. The was allowed to keep the income not only to help fund
TRO’s are designed to regulate, restrict or prohibit the the enforcement operations, but also other council
use of a road or any part of the width of a road by services
vehicular traffic or pedestrians. A TRO may take effect
at all times or during specific periods and certain The introduction of the parking related sections of
classes of traffic may be exempted from a TRO. part 6 of the Traffic Management Act 2004 (TMA
2004) on 31st March 2008 made significant changes
Under the 1984 Act the council’s scope for parking to the Road Traffic Act 1991 with a fairer and more
control was mainly limited to the issuing of Excess transparent system.
Charge Notices for mostly off-street (car park)
offences. Responsibility for other offences (such as The aim of part 6 of the TMA is to provide a
parking on double yellow lines) remained with police consistent set of regulations and procedures
and traffic wardens. The income from Fixed Penalty throughout England, while allowing parking policies
Notices issued by police forces and traffic wardens to suit local circumstances. It promotes fairness,
was not retained by them but went to the openness and accountability. Statutory guidance sets
government. On-street parking offences such as out the policy framework for civil parking
parking on double yellow lines were endorsable by enforcement with the following policy objectives:
points on a driver’s licence.
1. CPE should contribute to the authorities transport
The police service was increasingly unable to provide objectives. A good CPE regime is one that uses
the necessary resources to deal with parking offences quality-based standards that the public understands,
so the Road Traffic Act 1991 made important changes and which are enforced fairly, accurately and
to the 1984 Act allowing for on-street parking expeditiously.
contraventions to be decriminalised. On 5th
November 2001 Herefordshire Council took over the 2. Enforcement authorities should aim to increase
enforcement of on-street parking restrictions in the compliance with parking restrictions through clear,
county from the police and traffic wardens and well designed, legal and enforced parking controls.
employed Parking Attendants to carry out these CPE provides a means by which an authority can
duties. effectively deliver wider transport strategies and
objectives. Enforcement authorities should not view
CPE in isolation or as a way of raising revenue. Indeed
the purpose of penalty charges is to discourage
motorist from breaking parking restrictions with
100% compliance the ultimate objective.

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Annual Parking Enforcement Report April 2009 – March 2010

3. Enforcement authorities should design their parking The important role that parking policy needs to play in
policies with particular regard to: addressing Herefordshire’s transport issues is
• Managing the traffic network to ensure expeditious recognised and the Countywide Car Parking Strategy
movement of traffic, (including pedestrians and seeks to manage both on and off street parking in
cyclist), as required under the TMA Network order to maximise the benefits both for residents of
Management Duty. the county and visitors. This strategy can be viewed
• Improving road safety, on page 137 of the Herefordshire local transport plan
• Improving the local environment, 2006/7-2010/11
• Improving the quality and accessibility of public http://www.herefordshire.gov.uk/docs/LTP_2006_Se
transport, ction_9.pdf
• Meeting the needs of people with disabilities, some
of whom will be unable to use public transport and The policy aims to minimise the disruption caused by
depend entirely on the use of a car, and traffic congestion by ensuring highways and foot
• Managing and reconciling the competing demands paths are kept clear from obstruction and to ensure a
for kerb space. sufficient number of parking spaces are available for
residents and visitors to Herefordshire.
Some of the main changes when TMA 2004 was
introduced were: The aim of the parking policy is not to increase
• Decriminalised Parking Enforcement is now Civil income to the council. There are no targets with
Parking Enforcement (CPE). regard to income generated through Civil Parking
• Parking Attendants are now Civil Enforcement Enforcement and, similarly, Civil Enforcement Officers
Officers (CEO). are not given targets for the number of Penalty
• Differential Penalty Charge Notices (PCN) were Charge Notices they issue.
introduced for different types of contravention.
The Parking policy is supported by a Parking
Parking Policies Enforcement Protocols policy and an Appeals and
Representations policy
Parking policy can play a major role in supporting the http://www.herefordshire.gov.uk/transport/vehicl
development of a sustainable and integrated transport es_roads_parking/6309.asp which are written for
policy. The availability of a parking space is known to the purpose of clarification so that the motorist can
be a key factor in determining people’s choice of avoid parking inappropriately and being likely to
mode of transport for a particular journey. Together receive a Penalty Charge Notice. Should a motorist
with improvements in alternative modes of transport receive a Penalty Charge Notice which they may not
to provide the “carrot”, strategies for parking supply agree with the decision to issue it, the Parking
and control offer an important tool to manage Enforcement Protocols should explain why it was
demand. issued.

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Annual Parking Enforcement Report April 2009 – March 2010

Appeals and Representations Protocols are written to As required by part 6 of the TMA whenever
ensure that the motorist understands the rules, conducting their enforcement duties CEO’s must wear
policies and procedures used by the council in the uniform issued by the council which will clearly
administering the parking policy. Should the motorist show the name of the council, the personal identity
decide to object to it as being unfair then how they number of the CEO and that the CEO is engaged in
are treated in making any objection or representation Parking Enforcement. CEO’s are instructed to give
is important, and this document sets out how appeals their ID number if requested but not their names.
and representations against the issue of a Penalty
Charge Notice are dealt with. One of the main roles of a CEO is to contribute to the
unrestricted movement of traffic and road safety. An
By publishing the policy and protocols we hope that aspect of this is inevitably the enforcement of the
the motorist will see that Herefordshire Council is parking restrictions by serving PCN’s where vehicles
committed to dealing with parking enforcement in an are parked in contravention of the restrictions. This is
open, fair and consistent manner done by inputting relevant information into a
handheld computer and then attaching the printed
Civil Enforcement Officers PCN to a vehicle or by giving it to whoever appears to
be in charge of it. Any relevant information is
The main objectives of a CEO are to ensure that recorded in a handbook and photographs are taken
parking controls are observed and enforced in a fair, with a digital camera. The information and
accurate and consistent manner. photographs may be needed when considering
representations and appeals.
Herefordshire Council CEO’s are employed directly by
the council and are paid a monthly salary and do not Once a PCN has been issued a CEO is unable to cancel
receive any performance related bonuses or other or withdraw it. This is to protect them from
performance related incentives. Although the Council allegations of inconsistency, favouritism or suspicion
will monitor their performance as with any other of bribery. If a motorist wishes to dispute a PCN they
council employee it does not set any targets in regards must follow the appeals process which is detailed on
to the number of PCN’s issued. the information leaflet in the PCN carrier.

Each new CEO is given on the job training for around CEO’s have the authority to allow a driver to park
2 months by going out and working along side an against the Traffic Regulation Order in certain
experienced CEO until they are competent to work circumstances such as if they believe that a vehicle is
alone. In January 2010 all CEO’s and some of the essential for work being carried out and if there is no
back office staff passed the City and Guilds level 2 practical alternative or if a vehicle has broken down
qualification for CEO’s which is a formal qualification etc. If permission is granted it applies to that day only.
recognised by the British Parking Association.

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Annual Parking Enforcement Report April 2009 – March 2010

Certain vehicles have exemptions from the on-street Penalty Charges
parking restrictions, for example Statutory
Undertakers if their visible work is being carried out The Secretary of State agreed that authorities must set
within a reasonable proximity of the highway, 2 levels of Penalty Charges as from 31st March 2008
emergency service vehicles, cleansing and refuge with the higher level for more serious offences.
vehicles collecting rubbish. More information can be Parking in a place that it is always prohibited (such as
found in the Parking Enforcement Protocols double yellow lines or in a disabled bay without a
http://www.herefordshire.gov.uk/docs/Traffic_Ma valid blue badge) is considered more serious than
nagement_Act_Parking_Enforcement_Policy.pdf overstaying where parking is permitted (e.g. in a
parking place).
CEO’s are instructed to ignore notes left in vehicles
such as “working at number 20” or broken down There is a perceived unfairness of receiving the same
(unless obvious damage) as they can not be sure penalty regardless of the seriousness of the
about the validity of the note. The details of the note contravention. Previously all contraventions received
will be recorded if a PCN is issued and any mitigating the same penalty (£60 reduced to £30 if paid within
circumstances will be taken into account during the the 14 days).
appeals process.
Herefordshire council parking contraventions will be
CEO’s also enforce the regulations in respect of off dealt with by the issue of either a £70 PCN for a
street parking in the forty four council car parks (see higher level offence or £50 PCN for a lower level
page 11). offence. A reduced amount of £35 or £25
respectively will be accepted in full and final
As well as enforcing the on and off-street parking settlement, if payment is received within 14 days of
restrictions CEO’s also: the date the PCN was issued.
• Act as the first point of contact with the public
giving help and any appropriate advice such as Further advice on what to do if you receive a
directions, advice on parking queries and PCN can be found at:
enforcement matters. http://www.herefordshire.gov.uk/transport/vehicl
• Checking and carrying out minor repairs to pay and es_roads_parking/3130.asp
display machines.
• Checking and reporting defective traffic signs and
road markings.
• Reporting any car park defects
• Reporting suspected abandoned vehicles
• Reporting vehicles that have no valid road tax disc.
• Inspecting blue badges and reporting any that may
be fraudulent or being used fraudulently.

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Annual Parking Enforcement Report April 2009 – March 2010

Appeals Process On receipt of the representation, the council will
carefully consider all the relevant facts. If the
The process of considering PCN challenges is a legal representation is accepted the PCN will be cancelled
process. Herefordshire Council has prepared a and the case closed. If the representation is rejected a
guidance formal ‘Notice of Rejection’ together with an appeal
http://www.herefordshire.gov.uk/docs/Traffic_Man form will be sent out. The PCN can either be paid at
agement_Act_Appeals_and_Representations_Prot the full rate or make an appeal to an independent
ocols.pdf in respect of Civil Parking Enforcement adjudicator at the Traffic Penalty Tribunal.
which is intended to inform the public and provide
guidance to council employees working in the On-street parking
enforcement of parking regulations.
There are over 1600 on-street parking spaces available
This is consistent with best practice and aims to in the main centres of the County, all of which are
provide clarity, consistency and transparency within currently free and generally controlled by means of
the enforcement process and comply with the Traffic limited waiting restrictions. Within Hereford there are
Penalty Tribunal and Local Government Ombudsman. over 400 spaces, representing 15% of publicly
available parking provision for the City centre. The
When a Penalty Charge Notice (PCN) is issued the approach to the management of on-street parking
motorist can make an informal challenge at any time across the county seeks:
within the first 28 days after the PCN has been issued. • To ensure the safe and free flow of traffic that is
If a challenge is to be made we advise that it is made essential to economic vitality and business growth
within the 14 day discount payment period. This • To provide access for serving businesses
means that if the challenge is rejected the PCN can • To provide residents parking in appropriate
still be paid at the 50% discounted rate. If the locations
challenge is successful, the PCN will be cancelled and • To ensure effective and sensitive enforcement of
no further action will be necessary. restrictions
• To provide suitable parking including disabled bays
If a motorist chooses not to pay or challenge a PCN for disabled people and effective enforcement to
within the first 28 days after it has been issued then prevent obstructions that can impact upon disabled
the council will send a ‘Notice to Owner’ (NtO)to the people, bus services and effective
registered keeper of the vehicle. This notice will loading/unloading by business; and
advise there is a further 28 days to either: • To ensure that on-street parking enforcement
1. Pay the full penalty charge (at the full rate); or supports economic activity by ensuring effective
2. Make a formal written representation to the turnover of short stay parking for shoppers and
council. visitors in the centres of towns.

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Annual Parking Enforcement Report April 2009 – March 2010

Resident Parking Scheme Blue Badge Scheme

Near town centres and employment areas it is not The Blue Badge scheme is designed to promote
always possible for residents to find a parking space mobility and inclusion for the most severely disabled
due to use of limited on street parking by commuters individuals, both on the UK and the wider European
and shoppers. The availability of such spaces for Union.
commuters and shoppers can also undermine the http://www.herefordshire.gov.uk/health/disabiliti
overall Parking Strategy that seeks to manage the es/2343.asp
supply and cost of parking to make best use of
available space and promote a shift to more Concessions for the disabled people wishing to park
sustainable forms of transport. on-street are set nationally, exempting those
displaying a valid blue badge from the time limits in
To overcome these problems, Residents Parking limited waiting places and allowing a stop of up to
Schemes have been introduced in a number of areas, three hours on double yellow lines providing it does
particularly in Hereford, in consultation with residents. not cause a danger/obstruction to other road users
http://www.herefordshire.gov.uk/transport/vehicl and there is not a loading restriction in operation.
es_roads_parking/3112.asp
The council is keen to ensure that appropriate car
It is however necessary to allow for visitors, deliveries, parking is provided for disabled people. Therefore all
carers in addition to residents. The simplest way of council car parks allow three hours free parking for
achieving this is restrict waiting to a short duration blue badge holders whether it be in a standard bay or
with an exemption to the time limit for Residents in one of the wider bays specifically for disabled
Permit Holders. people.

In some locations pressure on space is so great that From an enforcement point of view blue badge
this arrangement does not reserve sufficient space for holders need to ensure that the badge and clock are
residents so a 24 hour restriction to resident permit displayed correctly as shown in the Department of
holders only can be introduced. Transport booklet. The badge must be in date and
displayed face up so that the CEO can see the expiry
Where space allows two permits will be available, one date and the clock must be set for the time of arrival
marked for the resident’s vehicle and one for visitors when there is a restriction on time. Many blue badge
at a cost of around £25 each per year. holders have received a PCN for displaying the badge
face down with the photograph showing and this has
been highlighted with several articles in the local
press.

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Annual Parking Enforcement Report April 2009 – March 2010

Local on-street issues Joint patrols with the police have also been carried out
in Hereford due to concerns of taxis queuing up
Herefordshire like many other authorities has where a 24 hour loading restriction is in place
problems with motorist who ignore the parking resulting in road safety concerns.
restrictions in the vicinity of a school during dropping
off and picking up times. They may only stop for a The parking office also receives many calls from
minute or two but it only takes a second for a child to residents complaining about vehicles (often their
step out from behind a parked vehicle. neighbours) parked in contravention of the parking
restrictions. This has also resulted in CEO’s carrying
The council has received request from parents and out evening and weekend patrols in residential areas.
local residents for higher levels of enforcement
outside their respective schools. We do enforce these Off-Street parking
areas but there are obviously far more schools than
CEO’s who also have many other commitments. The council operates most of the off-street car parks
within Herefordshire with a few run privately some by
Some patrols have been successfully carried out with NCP and local retailers running their own car parks.
the support of local community support officers and Details of all of the council car parks which include
the local police have been informed about other parking fees and spaces are shown on the council’s
safety concerns such as motorist driving around in the website
vicinity of the school whilst talking on their mobile http://www.herefordshire.gov.uk/transport/vehicl
phones! es_roads_parking/3109.asp

The police have also been informed of the concerns in Herefordshire council has forty four car parks of which
instances where motorist have been seen driving at thirty four are pay and display, three of which are
speed along the pavement where the road is narrow Saturday only car parks, three are private rented
rather than park their car safely away from the local spaces and seven are free of charge. Season tickets
school and walking the short distance. are available at selected car parks and make a
considerable saving for daily users. All of the car
New parking restrictions have been introduced in parks are patrolled by the council’s civil enforcement
Commercial Road in Hereford to provide limited officers.
waiting in the day time but these parking places
become taxi ranks in the evening to enable taxis to Across the county there are approximately 5000 public
drop off and pick up customers from the many pubs off-street spaces available in Hereford and the five
and nightclubs in the area. This has meant that the Market Towns of Bromyard, Kington, Ledbury,
council has had to carry out evening patrols in the Leominster and Ross-on-Wye. Hereford has the
area to enforce vehicles parked in contravention of largest number of spaces (approximately 3000) all of
the evening restrictions. Many motorists don’t appear which are covered by a charging regime. Outside
to check the signs and assume that as they can park Hereford charges are made in certain car parks in all
there in the day time they can also park there in the of the five Market Towns.
evening.

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Annual Parking Enforcement Report April 2009 – March 2010

The approach to the provision and management of New developments
off-street car parking seeks:
• To support the economic vitality of Hereford City We are currently in the process of implementing a Pay
and market towns by providing land close to on Foot system in Maylord Orchards car park in
commercial centres where those who wish to Hereford. This will replace the pay and display
access shops and services can park their cars method of paying for parking. Some of the benefits
• To ensure parking of vehicles does not obstruct the of pay on foot are:
public highway • No need to rush back to the car before pay and
• To support the overall transport strategy for the display ticket has expired
county and • Less chance of receiving a Penalty Charge Notice
• To help relieve Hereford City and market towns of • Don’t have to decide in advance how much time in
traffic congestion.
car park is required
We manage off-street parking as follows:
• Can pay by cash including notes, debit card,
• Zonal charging structures for Council controlled car
credit card.
parks in Hereford. Three charging zones (central,
middle and outer) with charges close to the centre
The Edgar Street Grid (ESG) regeneration will bring
set to encourage short stay parking (maximum stay
about the majority, but not all of the changes in future
of 4 hours) for shoppers and deter long stay
parking provision and in increased demand for
commuter parking.
• Charges in selected public car parks in all five parking in Hereford City centre. The strategy on car
market towns parking provision is being revised to take account of
• Provision of some free parking in market towns to the proposed changes in Hereford City centre, with
support the local economy although in Bromyard emphasis on providing car parking spaces according
the Town Council has bought the Rowberry Street to need rather than just where land is available.
car park (which used to be free) and has introduced
a charging regime due to the lack of turnover of The Hereford cattle market is due to move out of the
spaces which tended to be taken up by local City centre in 2011 so this land may possibly used for
residents. temporary car parking during the ESG work.
• Concessionary parking scheme for local residents
who are aged over 65 years based on ‘Home Town’ There will also be a need to build a new multi-storey
Zones which are determined by post code. This car park in Hereford at some point permanent park
enables a qualifying resident to purchase an annual and ride sites which presently only operate in the build
disc allowing them to park free of charge for up to up to Christmas.
two hours a day in a Herefordshire Council car
park. Consideration will also be given into introducing some
http://www.herefordshire.gov.uk/transport/vehi more multi use on-street bays such as loading in the
cles_roads_parking/42455.asp morning and changing to limited waiting or taxi use
• Blue badge holders are entitled to three hours free later in the day. An example of this is in Commercial
car parking in all of the councils car parks in order Road where some of the limited waiting bays become
to encourage parking off-street. Where possible,
taxi bays after 7pm.
off-street car parks also include designated wide
spaces to assist wheelchair users.

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Annual Parking Enforcement Report April 2009 – March 2010

Statistical performance

Penalty Charge Notices Issued

The tables below show different statistics relating to the Penalty Charge Notices issued by the councils CEO’s
during the 12 month period 1st April 2009 to 31st March 2010.

Description Total On- Off-
PCNs Street Street

Number of Higher Level (£70) PCNs issued 4543 4079 464
Number of Lower Level (£50) PCNs issued 11803 4359 7444
Total number issued 16346 8438 7908
Number of PCNs paid 12019 6678 5341
Number of PCNs paid at discounted rate (50% if paid within 14 days) 10371 5813 4558
Number of PCNs against which an informal or formal representation was made 6886 3034 3852
Number of PCNs cancelled as a result of formal or informal representation. 2865 2126 739
Number of PCNs cancelled for other reasons (e. G. CEO error or driver untraceable) 932
Number of PCNs outstanding due to various reasons such as with the bailiffs, at
Order for Recovery stage 530

Description %

Percentage of Higher Level PCNs issued 28
Percentage of Lower Level PCNs issued 72
Percentage of PCNs paid 73
Percentage of PCNs paid at discounted rate 86
Percentage of PCNs against which formal or informal representation were made 42
Percentage of PCNs cancelled as a result of formal or informal representation 18
Percentage of PCNs cancelled for other reasons (e. g. (CEO error) 6
Percentage of PCNs written off for other reasons (e. g. keeper untraceable) 3

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Annual Parking Enforcement Report April 2009 – March 2010

Statistical performance

Parking PCN’s – reasons for cancellation

The table below shows how many PCNs were cancelled in the 12 month period and the reason for cancellation.

Reason for Cancellation Number Reason for Cancellation Number
Cancelled Cancelled

Permit holder 663 Breakdown evidence 15
Valid P + D Ticket 982 Mitigating circumstances 186
Disabled badge 515 General cancellation 23
CEO error 109 Machine fault 5
Loading/Delivery/collection 21 Traffic Penalty Tribunal decision 3
Unmarked police cars on duty 6 Other reasons (e.g. keeper 1269
untraceable, yellow lines, taxi bay)

Total cancellations 3797

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Annual Parking Enforcement Report April 2009 – March 2010

Statistical performance

PCNs Issued by Contravention

There is a national list of the parking contraventions for which all CEO’s throughout the country are empowered
to issue PCN’s. Each parking contravention is given a code number such as 01 for being parked in a restricted
street during prescribed hours. The table below shows a detailed breakdown of the number of PCN’s issued by
the councils CEO’s in respect of each contravention during 2009/10. They are separated into on-street and off-
street (car parks) and by higher and lower level contraventions.

Higher Level Contraventions Issued (£70 PCN)

On-Street
Code Description Total

01 Parked in a restricted street during prescribed hours 1065
02 Parked or loading/unloading in a restricted street where waiting and loading/unloading
restrictions are in force 335
05 Parked after payment expired (Incorrect code) 1
12 Parked in a resident’s or shared use parking place or zone without clearly displaying
either a permit or a voucher or pay and display ticket issued for that place 9
16 Parked in a permit space without displaying a valid permit 91
17 Reserved for congestion charge (Incorrect code) 1
23 Parked in a parking place or area not designated for that class of vehicle 1526
25 Parked in a loading place during restricted hours without loading 20
40 Parked in a designated disabled persons parking place without displaying a valid
disabled person’s badge in the prescribed manner 810
45 Parked on a taxi rank 134
47 Stopped on a restricted bus stop or stand 72
49 Stopped wholly or partly on a cycle track or lane 1
99 Stopped on a pedestrian crossing or crossing area marked by zigzags 14
Total 4079

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Annual Parking Enforcement Report April 2009 – March 2010

Statistical performance

Higher Level Contraventions Issued (continued)

Off-Street
Code Description Total

85 Parked in a permit bay without clearly displaying a valid permit 40
87 Parked in a designated disabled person’s parking place without displaying a valid 411
disabled person’s badge in a prescribed manner
91 Parked in a car park or area not designated for that class of vehicle 6
92 Parked causing an obstruction 7
Total 464

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Annual Parking Enforcement Report April 2009 – March 2010

Statistical performance

Lower Level Contraventions Issued (£50 PCN)

On-Street
Code Description Total

19 Parked in a resident’s or shared use parking place or zone displaying an invalid permit,
an invalid voucher or an invalid pay & display ticket 4
22 Re-parked in the same parking place or zone within one hour (or other specified time) of
leaving 97
24 Not parked correctly within the markings of the bay or space 37
30 Parking for longer than permitted 4221
Total 4359

Lower Level Contraventions Issued (continued)

Off-Street
Code Description Total

80 Parked for longer than the maximum period permitted 116
82 Parked after the expiry of paid for time 3277
83 Parked in a car park without clearly displaying a valid pay & display ticket or voucher or
parking clock 3708
86 Parked beyond the bay markings 339
90 Re-parked within one hour (or other specified time) of leaving a bay or space in a car
park 4
Total 7444

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Annual Parking Enforcement Report April 2009 – March 2010

Statistical performance

Progression of PCNs

The following table details the ways in which PCN cases had progressed by the 31st March 2010 subsequent to
the end of the respective reporting year.

Progression of cases 2009/10

Total Number of PCNs issued 16346

Number of PCNs paid at the discount rate (within 14 days) 10371
Number of PCNs paid after 14 days but before issue of charge certificate 1185
Number of PCNs paid after issue of charge certificate 463

Total number of PCNs paid 12019

Number of PCNs against which informal or formal representations (appeals) were made 6886
Number of Notice to Owners issued 3289
Number of Charge Certificates issued 1659
Number of PCNs registered at the Traffic Enforcement Centre 1093
Number of Warrant of Executions issued 1188

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Annual Parking Enforcement Report April 2009 – March 2010

Financial Information

As a local authority which operates Civil Parking Enforcement the council is required to keep an account of all of

its income and expenditure in connection with its on-street charging (such as resident permits) and its on-street

and off-street (car parks) enforcement activities.

The income and expenditure for Parking Services for the financial year 2009/2010 was as follows:

Description Value (£)

Income
PCN income off street (car parks) 166,000
PCN income on-street 258,000
Resident parking permits 36,000

Total Income 460,000

Expenditure
Employee costs 504,000
Premises costs 6,000
Transport 12,000
Supplies and services 76,000
Support services 116,000

Total expenditure 714,000

Net deficit 254,000

Civil Parking Enforcement should ideally to be self financing; many people believe that the council uses its
enforcement activities as a way of raising revenue. Most authorities outside of London do not have a surplus on
their account, most have a deficit. Herefordshire Council’s deficit is met through the council's overall budget.

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email info@herefordshire.gov.uk

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