Contents 1. 2. 3. 4. 5. Executive Summary Background Performance Who provides the services Financial Income & Expenditure Account Statistical PCNs issued on Street PCNs issued in Car Parks Representations, Appeals and Adjudication Performance against targets (KPIs) Abbreviations and Glossary of Terms 3 3 4 5 5



7. 8. 9.

6 7 7/8



Executive Summary

The annual report is intended to explain to members of the public and stakeholders how the service is managed in the district and to provide information regarding its performance. The report provides financial and statistical data relating to on and off street parking operations for the period 1 April 2008 to 31st March 2009.



On the 31st March 2008, Civil Parking Enforcement (CPE) replaced Decriminalised Parking Enforcement (DPE) under the provisions contained in part 6 of the Traffic Management Act 2004. The Secretary of State has published statutory guidance to local authorities on the Civil Enforcement of parking contraventions. This guidance urges greater communication by local authorities of their parking policies and performance and recommended that this could be partly achieved through the publication of an annual report. Kent County Council is the highway authority and when enforcing on street parking restrictions within the Shepway district, the district council carries out all enforcement on behalf of the county council, under the terms of an agency agreement. Kent County Council will be producing its own annual report covering its transportation policies and objectives within Shepway District Council and across Kent. The district is also responsible for writing Traffic Regulation Orders (TRO) for Traffic Management Schemes. The county council remains responsible for TRO’s for all safety schemes e.g. restrictions outside schools and junction protections. The district council adopted a parking strategy for the entire district in 2006. This can be viewed on the council’s website The council operates 20 pay & display car parks and 9 free car parks across the district for residents and visitors to use. These car parks provide parking capacity which is not usually available on street. The availability of parking spaces both on and off street has a direct impact on the viability of the local businesses in the district. As the enforcement authority for its own car parks, the council’s Civil Enforcement Officers regularly patrol the car parks. The service aims to deliver the council’s strategic objectives listed below. • Improving the appearance of the district • Serving customers and the community • Creating places where people want to live and work • Performing Effectively




Parking Schemes The 2008/09 service plan identified the introduction of new parking schemes in line with the parking strategy as a key action. The parking service has successfully completed a public consultation in May this year for a controlled parking zone (CPZ) in the area around Folkestone West station. The main aim of this scheme is to alleviate the commuter parking problem in the area. The scheme will be implemented in November 09 and it will be the district’s first CPZ. Only vehicles displaying a valid resident or business permit will be allowed to park in the zone during the hours of operation. The council has also successfully introduced parking restrictions around Kingsmead and Park Farm area which has assisted in the free flow of traffic. A number of new disabled parking bays were installed for disabled residents across the district. Park Mark, Safer Parking Award Park Mark is an initiative of the Association of Chief Police Officers (ACPO) designed to reduce crime and fear of crime within parking facilities. The primary aim of the scheme is to prevent criminal behaviour within the parking environment. Operators of parking facilities are required to adopt an active management strategy to ensure minimal occurrence of crime. After assessment, the police can award Park Mark status to parking facilities that are properly managed and maintained. These facilities will also have achieved appropriate standards that contribute to reducing the opportunity for crime. They will include surveillance, lighting, signage and cleanliness. 6 of the council’s 20 pay and display car parks have achieved Park Mark status and have been awarded the Safer Parking Award. In the coming year, the parking service is working towards achieving safer parking awards for more of its car parks. The service is also working towards introducing cashless parking in all of its car parks. This service allows customers to pay by phone and debit/credit card thus avoiding the need for change. Plans are also underway to further improve the operational efficiency of the service.



Who provides the services

The services are provided by the Parking and Transportation Team consisting of 20 dedicated members of staff as listed below. • • • • • • • • • Corporate Director-Communities Head of Service-Communities Highways Engineer Technical Officer Senior Parking Services Officer 2 Administration Officers Parking Enforcement Supervisor 10 Civil Enforcement Officers Transportation Manager



Income and Expenditure Account Under the legislation any on street surplus is limited to meeting the cost of providing and maintaining parking facilities, highways and street improvement schemes, traffic management schemes, highways maintenance and public transport services. The table below shows the expenditure and income for the year ending 31st March 09. OFF STREET

£ 980282 529258 451024.00 £

INCOME EXPENDITURE SURPLUS/DEFICIT TURNOVER 1559428.00 579146 456622 122524.00





2008/09 9109 2682 11791 7175 970 121 381

PCNs Issued On-Street Number of higher level issued Number of lower level issued Total number issued Number of PCNs paid at discount Number of PCNs paid at face value Number of PCNs paid at Charge Certificate Number of PCNs paid at Debt Reg.

PCNs Issued Off-Street Number of higher level issued Number of lower level issued Total number issued Number of PCNs paid at discount Number of PCNs paid at face value Number of PCNs paid at Charge Certificate Number of PCNs paid at Debt Reg.

2008/09 224 4335 4559 2683 372 92 118


Representations, Appeals and Adjudication

The process of considering challenges, representations and appeals is a legal process. It is necessary for full and accurate records to be kept. This is why all representations and appeals are made in writing by letter or email. The council operates a cancellation policy that has been agreed by most authorities across Kent and Medway. The policy can be viewed on the council’s website Members of the public can appeal to an independent adjudicator if they are unhappy with the council’s decision. A very small percentage of cases (0.16%) progressed to the adjudication service in 2008/09. The table below provides a breakdown of representations and appeals. Representations, Appeals & Adjudication 2008/09 Number of informal/formal representations received 2533 Number of PCNs cancelled as a result of 1193 representation Number of pcns cancelled for other reasons 122 Number of representations rejected 1218 Number of appeals received 26 Ratio of appeals to PCNs issued 0.16 Appeals not contested by the council 8 Appeals allowed by adjudicator 3 Appeals refused by adjudicator 13 Appeals awaiting decision 3 6


Performance against Targets
2007/08 74.93% 0.78% 16.7% 100% 100% 100% 2008/09 73.06% 0.75% 17.5% 100% 100% 100% 100%

Key Performance Indicators Achieve 75% payment rate of PCNs Reduce CEO errors to 1% Reduce cancellation rate to below 15% Respond to 100% of representations within 30 days. Respond to 100% of challenges within 14 days Process 100% permit applications within 5 working days. Notify all persons objecting to a proposed Traffic Regulation Order of the reason for a decision within 10 days of making the Order.


Abbreviations and Glossary of Terms

The abbreviations and glossary below explains some of the terms and phrases in the Annual Report that may be unfamiliar to you. CEO PCN NTO TMA 2004 CPZ Debt Reg Civil Enforcement Officer Penalty Charge Notice Notice to Owner Traffic Management Act 2004 Controlled Parking Zone Unpaid Penalty Charge Notices that have been registered with the court as a debt.

Civil Enforcement Officer (formerly known as Parking Attendant) This is a designated name given by the Traffic Management Act 2004 to those Officers engaged by local councils to enforce parking regulations and thereby issue penalty charge notices. Contravention A contravention is a failure by a motorist to comply with parking regulations. Controlled Parking Zone (CPZ) A CPZ is an area where all parking on the public highway is controlled during certain times of the day. All kerbside space is marked as a parking bay (where parking is considered safe and appropriate) or a yellow line (where parking is considered to be dangerous of obstructive). The main aim of a CPZ is to discourage commuter and long stay parking from people outside the area.


Penalty Charge Notices (PCNs). This is a legal notice served to a vehicle that has allegedly contravened parking regulations. Higher and Lower Level PCNs The Traffic Management Act introduced differential parking penalties. Higher level charges apply to contraventions that are considered serious and lower levels to those that are considered less serious. Representation A representation is a challenge against a penalty charge notice after a notice to owner has been issued. Off Street Parking Off street parking facilities are those within car parks. On Street Parking On street parking facilities are those by the kerbside. Adjudication The adjudication service is an independent tribunal where impartial lawyers consider appeals by motorists and vehicle owners whose vehicles have been issued with Penalty Charge Notices by councils enforcing parking under the Traffic Management Act 2004.


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