Southampton Annual Parking and Enforcement Report 2009_tcm46-229470 | Parking | Parking Lot

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Annual Parking and
Enforcement Report
July 2009



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Annual Parking and Enforcement Report 2008/2009 FOREWORD


Foreword
This is the 2nd annual report produced by Southampton City Council. The first report
was produced last year ahead of the requirement from Part 6 of the Traffic
Management Act 2004 which places an expectation on Local authorities to publish a
report in the public domain on the financial, statistical and other data related to
parking targets. Southampton City Council took the decision to publish a report
early, as this fits in with its policy for a transparent, honest and open approach.

General comparisons between this year and last year´s financial and statistical
information suggests that performance has not been as strong, showing a decline in
income generation from the services it provides. Areas affected are car parks and
enforcement of traffic regulations (TRO´s). However there are many factors that
influence these figures and they need to be looked at in conjunction with the impact
that fuel prices and world recession has had on the economies of all countries. The
private and public sector alike have been affected, be it manufacturing, retail or
service providers and local authorities such as Southampton are certainly not
immune to the effects that the economic downturn has had on the residents,
businesses and visitors to the city.

Whilst it is not easy or right to make any link between this and the reduction in
enforcement activity, such as the reduction in the number of Penalty Charge Notices
issued, it will have been influenced by it. That said, since Southampton City Council
took over the on-street enforcement activities from the Police in 2002, there is now
evidence indicating that motorists may be becoming more compliant with traffic and
parking regulations. If this is so, then it will be a boost to the council´s long term
objectives to keeping the city safer and protecting the environment.

The demand for parking facilities has reduced, although kerb space demand for
residents parking remains. There is a continuing balancing act between trying to
reduce commuter parking while making the city a more attractive area to visit. This
in turn benefits the retail and tourism industries, along with investment opportunities
for the residents from the revenue they generate.

Over many years the council has been able to influence its transport policies such as
making the city a safer environment to live in, work and visit through enforcement
and pricing mechanism. Within this recession and beyond it, there is clearly a need
for more innovative approaches by Southampton City Council to meet the demands
and expectations placed upon it to reduce congestion and any implication of climate
change.

Councillor Matthew Dean
Cabinet Member for Environment and Transport















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Annual Parking and Enforcement Report 2008/2009 CONTENTS


Contents
1 Introduction 4
2 Overview 6
3 General Information 9
4 Improvements 10
5 Customer Surveys 13
6 Financial and Statistical Information 14
7 Glossary 26
Report 2007/2008 INTRODUCTION
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Annual Parking and Enforcement Report 2008/2009 INTRODUCTION

1 Introduction

1.1 The Traffic Management Act (TMA) 2004 places a requirement on local
authorities to produce an annual report about their enforcement activities and
cover the financial, statistical and other data (including any parking or civil
parking enforcement (CPE) targets). Guidance has been provided by the
Department of Transport on the content and this report exceeds those
expectations.

1.2 Southampton City Council produced its first annual report in Sept 2008
covering the financial year 2007/8 and for consistency the information provided in
this report for the financial year end 2008/9 follows similarities where possible
with that report to assist with the ease of comparison.

1.3 The City Council has the responsibility for the control, enforcement and
policy for parking in the City for its residents and visitors now and in the future
and provides:
• On Street Parking
• Off Street Parking – City Council car parks
• Residents Parking
• Removal of Abandoned Vehicles

1.4 Under the Traffic Management Act legislation, CPE should contribute to the
authorities transport objectives using its enforcement authority to increase
compliance with parking restrictions to meet its commitment to:

Improve road safety
Improving the local environment
Support traffic management to ensure expeditious movement of traffic,
as required under the TMA network Management duty
Improving the quality and accessibility of public transport
Meeting the needs of disabled people, some of whom will be unable to
use public transport systems and depend entirely on the use of a car
and
Managing and reconciling the competing demands for kerb space

1.5 The TMA includes the ability for local authorities to implement removal,
repositioning and immobilisation activity where it gives clear traffic management
benefits. Southampton has consulted on the introduction of this activity which
was approved by Cabinet and will be introduced during 2009/10.

1.6. It was anticipated that legislation to enforce bus lane and traffic signs would
be enacted within the last 12 to 18 months, following government consultation on
the regulations that are required. The city council will look to implement
enforcement where the parking policy fits with the Local Transport Plan (LTP2).
No timescale has yet been set by the Southampton City Council for
implementation.

1.7 One of the key changes from the introduction of part 6 of the TMA 2004 in
March 2008 was differential penalty charges, to reflect the severity of the
contravention. The new penalty charge values adopted by the Southampton City
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Council were £70, discounted to £35 for the higher value contraventions and £50,
discounted to £25 for the lower value contraventions. The values set have been
imposed on local authorities outside London by Government.

1.8 The parking service is currently subject to a service review and invitations to
the private sector have been made under a soft marketing exercise to see if any
of the services provided can be run more efficiently and effectively if run by a
private enterprise.




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Annual Parking and Enforcement Report 2008/2009 OVERVIEW

2 Overview

The City Council provides the following services:

2.1 A civil parking enforcement service throughout the city. This includes the
enforcement of parking restrictions both on street and in council controlled car
parks.

2.2 Civil Enforcement Officers, who issue Penalty Charge Notices, also issue
notices to abandoned vehicles, report untaxed vehicles and defects to the street
scene.

2.3 Assist partners in the eviction of travellers from applicable car parks.

2.4 Representations against the Issue of Penalty Charge Notices, answering
appeals at both the informal and formal stage from members of the public.

2.4.1 Presentation of cases to the independent adjudication service, The
Penalty Tribunal.

2.4.2 Initiating recovery action of unpaid Penalty Charge Notices through the
Traffic Enforcement court at Northampton.

2.4.3 Instructing bailiffs to recover debts after obtaining warrants of execution.

2.5 Maintaining off street car parks.
• Including five City Centre multi-storeys and one roof top car park.
• Fifty four surface car parks, mainly in the City Centre with a number in
district centres across the City.

2.5.1 Maintaining parking payment machines.
• Two hundred and eight nine on street pay and display ticket machines.
• Eighty three pay and display ticket machines in off street car parks.
• Five sets of pay-on-foot parking equipment in multi-storey car parks in
the City Centre.

2.6 Installing and removing parking equipment.

2.7 Maintaining Closed Circuit Television Equipment
• This consists of 260 CCTV cameras in car parks and in the public realm.
Annual Parking and Enforcement Report 2007/2008 OVERVIEW
• Monitors, video recorders and other associated control room equipment.
• Transmission equipment for sending CCTV images across the City.

2.8 Provision of Parking Permits.
• Residents and visitor parking permits in resident’s zones.
• Business and temporary business parking permits in resident’s zones.
• Suspended bay parking permits in pay and display bays.
• Medical and essential visitor parking permits.
• Waiver certificates.
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Annual Parking and Enforcement Report 2008/2009 OVERVIEW

2.8.1 Season tickets and stored value cards.

2.9 Maintaining parking restrictions throughout the City.
• Replacing worn or missing parking signs.
• Renewing yellow lines and parking bay markings.

2.10 Managing and administering the abandoned vehicle contract.
• Liaising with other internal sections dealing with abandoned vehicles.
• Liaising with the removal contractor.

2.11 Disabled persons parking bays.
• Administration of the eligibility for a disabled person’s bay.
• The installation and removal of disabled persons parking bays throughout
the City.

2.12 The introduction of new parking restrictions and removal of existing ones.
• New residents parking zones.
• Amendments to existing resident’s zones.
• Introduction of new waiting restrictions.
• Amendments to existing waiting restrictions.

2.13 Investigating parking related fraud.
• The misuse of pay and display tickets.
• Disabled person’s badges.
• Resident’s permits and visitor permits.
• Supplying false information to obtain permits.
• Supplying false information in appeals against the issue of penalty charge
notices.
• Supplying false information in statutory declarations connected with
county court warrants for unpaid notices.
• Conducting interviews under the Police and Criminal Evidence Act.
• Working with Trading Standards and Legal Services to prepare cases for
prosecution.

2.14 Providing information on the Council’s web pages.
• Abandoned vehicle information.
• Residents parking information.
• Parking charges.
• Parking policy.
• Car park locations.
• Information on how to appeal against the issue of a Penalty Charge
Notice.
• How to pay Penalty Charges.
• Cancellation policy
• General information on Civil Parking Enforcement.

2.15 Provide a 24/7 toll collection service with minimum disruption to traffic for
the Itchen Bridge.

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Annual Parking and Enforcement Report 2008/2009 OVERVIEW

• Collect tolls at the correct rate according to class of vehicle and time of
day.
• Ensure traffic disruption is kept to a minimum by the staffing of all shifts to
ensure optimum use of the lanes.
• Ensure all income is properly recorded and securely stored for onward
transmission to the Cash Office.
• Manage distribution of local resident’s tokens through network of token
vendors and control stock of said tokens.
• Administer local Commercial Concession.
• Administer Disabled Concession












































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Annual Parking and Enforcement Report 2008/2009 GENERAL INFORMATION

3 General Information

3.1 Enforcement of the parking regulations is undertaken by Civil Enforcement
Officers empowered by the city council. Officers patrol the city and its suburbs
through allocated beats, areas are visited according to compliance requirements
in line with parking policy.

3.2 Parking fraud continues with a dedicated officer working with the enforcement
section, blue badge unit, trading standards and the City Council’s legal section.
Prosecutions have taken place for the misuse of disabled persons badges,
altering pay and display tickets and supplying false information.

3.3 Training of enforcement officers has taken place with Civil Enforcement
Officers gaining City & Guilds Level 2 certificate for Civil Enforcement Officers
(Parking). This meets with the recommendations from The Traffic Management
Act 2004.

3.4 Civil Enforcement Officers continue to receive abuse, while issuing parking
charge notices or whilst on patrol. It is not an enjoyable experience, threats of
violence, verbal abuse and racial comments are unacceptable. The continuing
support of Hampshire police when dealing with these incidents is most welcome.

3.5 The availability to pay for parking space in the cities car parks by credit or
debit card has been a success since it was introduced as an option to cash
payment only. The next stage has been to provide chip and pin to increase the
security of the payment method and also to meet the expectations of the general
public to keep pace of enhanced technology.

3.6 The provision of the toll collection service for the Itchen Bridge has been
brought within the parking portfolio following a restructure exercise within the
council’s directorates. The operation is managed by staff 24 hours a day, seven
days a week and has a high reputation for customer service and is an additional
asset to the parking operation.

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Annual Parking and Enforcement Report 2008/2009 IMPROVEMENTS

4 Key achievements in 2008/09 and aims for 2009/10

• Produced he first annual report to cabinet in line with Part 6 of the
Traffic Management Act 2004.

• Completed the renewal of posts and signs in Bevois Town
residents parking zone.

• Completed customer satisfaction survey for On Street Parking.

• On going improvement in customer service at the Itchen Bridge
confirmed by one member of staff winning customer excellence
award and others being nominated.

• Completed the introduction of Civil Parking Enforcement.

• Established a service level and performance monitoring
arrangement with our partnership provider for front line services to
Parking.

• Reviewed the use and identified the benefits of resurfacing
Woolston District Centre Lorry and Car Park.

• Reviewed multi storey car park and surface car parks asset plans.

• Refurbished Eastgate Street multi-storey car park.

• Refurbished lighting in West Park MSCP

• Refurbished lighting in Lime Street

• Refurbished lifts in Lime St Car Park

• Upgraded the Toll system at the Itchen Bridge including
replacement of the server.

• Gained centre of excellence status for the enforcement and
administration of blue badges for South East England from the
Department for Transport.

• Under went a review into parking enforcement and unpaid penalty
charge notices.

• Both Parking and the Itchen Bridge underwent internal audit
reviews.

• Published policy guidance for the cancellation and enforcement of
Penalty Charge Notices.

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• 40 Civil Enforcement Officers attained level 2 in City & Guilds
qualifications for Parking Controls and Conflict Management.

• Retained accreditation to the Quality Assurance ISO9001:2000





















































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Annual Parking and Enforcement Report 2008/2009 IMPROVEMENTS

Aims for 2009/10

• To continue with the multi-storey maintenance programme

• Appointment of a Contractor for Towing Away and Immobilisation of
Vehicles in connection with Parking Contraventions

• Replacement of Handheld Radios for Technical and Enforcement staff

• Review of posts and signs in Resident Parking Zones 6, 11 and 12
Bassett, Highfield and Hampton Park

• Implement chip and pin to parking payment machines

• Introduce a trial of payment for parking by mobile phone in council car
parks

• To continue with the relining programme for zone 3 across the City

• Produce action plan from customer satisfaction survey from Itchen Bridge
conducted in 2009/10


































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Annual Parking and Enforcement Report 2008/2009 CUSTOMER SURVEYS

5 Customer Surveys

Parking carries out regular surveys to gauge the customer satisfaction level of its
service. The following lists the surveys that have been conducted and that are to
be carried out.

5.1 Residents Parking - Completed 2005/06 - Information and improvement plan
Approved and implemented.
For a summary of the survey go to:
http://www.southampton.gov.uk/thecouncil/thecity/research/marketresearchresult
s/residentsparking.asp#0

5.2 Off Street Parking - Completed 2006/07 - Information and improvement plan
approved and implemented.
For a summary of the survey go to:
http://www.southampton.gov.uk/thecouncil/thecity/research/marketresearchresul
ts/carpark.asp#0

5.3 Abandoned Vehicles - Completed 2007/08 - No further
action required.
For a summary of the survey go to:
http://www.southampton.gov.uk/thecouncil/thecity/researc
h/marketresearchresults/abandonedvehiclessurvey.asp#0

5.4 On Street Parking - completed 2008/09.
To be made available on website in due course.

5.5 Itchen Bridge – scheduled for 2009/10





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Annual Parking and Enforcement Report 2008/2009 FINANCIAL & STATISTICS

6 Financial and Statistical Information


6.1 Under section 55 of The Road Traffic Regulation Act 1984, as amended
by The Traffic Management Act 2004 all English authorities must keep an
account of all parking income and expenditure in designated (on street)
parking spaces which are in a Civil Enforcement Area and of their income
and expenditure related to their functions as an enforcement authority.

6.2 Regulations and Guidance confirm that in respect of off street parking
places (car parks) the term “income and expenditure as enforcement
authorities” includes that related to Penalty Charge Income. It does not, for
example, cover pay and display income or permit/season ticket income or
the direct income/expenditure to collect that income; however for completeness
this information has been included.

6.3 The abandoned vehicle account has again been included. Despite the drop in
value of scrap metal and a change in contractor the expenditure deficient was
reduced.

6.4 Guidance from the TMA 2004 includes a requirement that the financial
statements should provide details of the benefits that can be expected as a result
of the proposed use of any parking surplus and this is included within the report.

6.5 It is recommended that, for comparative purposes, the published accounts
should show information for the previous year as well as the current year and
comment on any significant changes.

























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Annual Parking and Enforcement Report 2008/2009 FINANCIAL & STATISTICS

6.6 On Street Account including Residents Parking 2008/9 and 2007/08 and the
staffing cost for abandoned vehicles.

2007/08 2008/9
On Street £ £
Income
Pay and Display Ticket
Machines
(2,243,012.04) (2,347,198.28)
Residents Permits (37,497.42) (42,894.86)
Business Permits (12,808.00) (16,272.27)
Suspended Bays (71,908.36) (57,499.00)
Other Income (4,633.65) 2031.42
Penalty Charge Notices (1,225,278.60) (988,246.89)
Recharge Income (899,280.51) (851,539.35)
Total Income (4,494,418.58) (4,301,619.23)
Expenditure
Employee Costs 1,736,084.15 1,772,811.26
Council Internal
Recharges
959,310.49 753,146.62
Premises Costs 6,459.72 9,515.87
Supplies and Services 449,501.99 355,213.61
Transport Costs 77,452.50 71,674.66
Lines and Signs
Renewals and new
installations, including
residents zones
57,958.32 85,468.35
Disabled persons bays
Installation and removal 19,900.00 19,900.00
Traffic Penalty Tribunal
(Adjudication Service)
35,279.50 30,000.00
Traffic Enforcement
Court (Northampton)
30,000 28,692.68
Total Expenditure 3,371,946.97 3,126,423.05
Surplus/Deficit (1,122,471.91) (1,175,196.18)

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Annual Parking and Enforcement Report 2008/2009 FINANCIAL & STATISTICS

6.7 Off Street Account

2007/08 2008/9
Off Street £ £
Income
Car Parks (4,645,985.35) (4,772,121.65)
Season Tickets (713,210.81) (363,630.31)
Staff Parking (475,741.19) (494,464.71)
Suspended Bays (57,606.41) (14,293.69)
Other Income (86,348.20) (304,697.82)
Penalty Charge Notices (295,915.38) (289,772.09)
Total Income (6,274,807.34) (6,238,980.27)
Expenditure
Council Internal
Recharges
1,348,279.03 1,159,776.24
Capital Financing 1,497,200.00 800,600.00
Car Park Maintenance 149,114.83 409,341.53
Electrical/Rent/ Rates
and Water Charges
839,157.30 757,764.86
Supplies and Services
159,433.40 65,799.30
159,433.40 165,165.58
Total Expenditure 3,993,184.56 3,292,648.21
Surplus/Deficit (2,281,622.78) (2,946,332.06)

6.8sAbandoned Vehicles Account
Abandoned Vehicles
Account
2007/08 2008/9
£ £
Income (24,775.00) (17,511.22)
Expenditure 39,264.97 26,951.91
Surplus/Deficit 14,489.97 9,440.69

6.9 Use of On Street Surplus in 2007/08

2007/08
Funding for Revenue Services £
Staffing for CCTV Control Room 56,000
Maintenance for Off Street Car Parks 81,000
Public Transport 563,000
Funding for Capital Schemes
Weston Shore Car Park Improvements 5,000
Car Park Lighting Improvements 67,000
Multi-Storey Car Parks Refurbishment Programme 188,000
Total 960,000





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Annual Parking and Enforcement Report 2008/2009 FINANCIAL & STATISTICS

6.9.1 Use of On Street Surplus in 2008/09
2008/09
Funding for Revenue Services £
Staffing for CCTV Control Room 57,900
Maintenance for Off Street Car Parks 68,000
MSCP Maintenance Programme 204,000
Legal support for Network Management 29,000
Funding for Capital Schemes
Installation of Traffic Signals 161,000
Multi-Storey Car Parks Refurbishment Programme 225,000
Total 744,900

6.10 Top Ten Locations for Contraventions and Penalty Charge Notices
Issued.
2007/8 – Location PCN’s Issued
WEST PARK ROAD MSCP 1035
East Street 955
THE QUAYS NORTH Car Park 924
Milton Road 905
BEDFORD PLACE Car Park 873
Park Walk 865
COLLEGE STREET Car Park 697
High Street 692
Bedford Place 676
Queensway 657
6.10.1 Top Ten Locations for Contraventions and Penalty Charge Notices
Issued
2008/9 – Location PCN’s Issued
WEST PARK MSCP 1426
THE QUAYS NORTH Car Park 873
East Street 733
Toys R Us Car Park 727
Park Walk 721
COLLEGE STREET Car Park 708
High Street 669
Bedford Place Car Park 652
Milton Road 647
Queensway 600










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Annual Parking and Enforcement Report 2008/2009 FINANCIAL & STATISTICS

6.11 Performance Indicators

A number of service indicators have been collected since the
enforcement of parking was decriminalised in Southampton in February
2002. Parking Services has been accredited to quality performance
standard ISO9001:2000 and has in place a number of key performance
indicators which are monitored to seek continual improvement.

Service Indicators 2007/08 2008/09
KPI 1 98% of reported abandoned
vehicles investigated within 24
hours.
95% 84.4%
KPI 2 65% of reported abandoned
vehicles removed within 24
hours.
66% This objective
was
contractually
changed for
2008/9 for
removals within
48 hours
KPI 2 66% of reported abandoned
vehicles removed within 48
hours.
N/A 80.9%


Service Indicators 2007/08 2008/09
KPI 3 Achieve 100% patrol by Civil
Enforcement Officers of assigned
beats during 2008/09.
94.3% 83.5% *

* See 6.16 below
KPI 4 Achieve 70% payment of all
Penalty Charge Notices issued
during 2008/09.
56,372 Notices
Issued
70%
46,937 Notices
Issued
68%
KPI 5 Effect 85% repairs to on/off street
ticket machines within 30 minutes
and 90% of all faults within 1 hour
during 2008/09.
1337 reported
faults of which
82% repaired
within 30
minutes and
89.4% within 1
hour
1381reported
faults of which
88.6% repaired
within 30
minutes and
95.3% within 1
hour

Annual Parking and Enforcement Report 2008/2009 FINANCIAL & STATISTICS
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Service Indicators 2007/08 2008/09
KPI 6 Effect 90% repairs to Pay on Foot
parking equipment within 30
minutes and 97% with 1 hour
during 2008/09.
2183
reported faults
of which
94.8%
repaired within
30 minutes
and 98.4%
within 1 hour
2144 reported
faults of which
94.8% repaired
within 30 minutes
and 99.2% within
1 hour
KPI 7 Respond to 65% of informal and
formal challenges to Penalty
Charge Notices within 15 working
days during 2008/09.
14% of 16,084 96.4% of 15,193
KPI 8 An error rate of Penalty Charge
Notice issue by Civil Enforcement
Officers of 0.50% or less.
315 notices
cancelled due
to officer Error
0.42%
296 notices
cancelled due to
officer Error
0.63%

KPI 9 Repair 60% of all Closed Circuit
Cameras faults within 8 hours,
75% with 24 hours 90% within 72
hours during 2008/09.
483 reported
faults of which
60.1%
repaired within
8 hours, 65%
within 24
hours and
89% within 72
hours
485 reported
faults of which
70.5% repaired
within 8 hours,
72.6% within 24
hours and 94.4%
within 72 hours
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Annual Parking and Enforcement Report 2008/2009 FINANCIAL & STATISTICS


6.11.2 The majority of these indicators show that performance is near to or
above the indicator target. The following KPI’s have been impacted upon during
the monitoring period:


• KPI 1 – A new contractor for removal of abandoned vehicles was
appointed mid term when performance levels fell below acceptable levels.
Implementation of the new contractor has seen a return to performance
standards.

• KPI 3 – Changing priorities and demands upon resources impacted on
completion of assigned beats. As a result performance levels have not
been achieved. A mid term review and monthly analysis identified reasons
for non achievement of target and action plans implemented improved
performance to the year end results. The target has been reassessed and
adjusted for 2009/10 to reflect activities and availability of resources.







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Annual Parking and Enforcement Report 2008/2009 FINANCIAL & STATISTICS

6.12 Penalty Charge Notice Information
Overview 2007/8 2008/9
Number of Penalty Charge Notices issued 56,179 46967
Number of Penalty Charge Notices issued at higher
rate
n/a 12995
Number of Penalty Charge Notices issued at lower
rate
n/a 33958
Number of Penalty Charge Notices Paid 39143 31559
Number of Penalty Charge Notices Paid at discount
rate
23414 26357
Number of Notice to Owners issued 16,856 19260
Number of Charge certificates issued 9403 12064
Number of PCNs taken to County Court 6914 7884


6.13 Penalty Charge Notice Appeals and Representations


Cancellations/ Representations viewed as a total 2007/8 2008/9
Number of Penalty Charge Notices against which an
informal or formal representation was made
16078 15193
Number of Penalty Charge Notices cancelled at any
stage (PCNs cancelled after any type of
representation is received etc)
7575 5852
Number of Penalty Charge Notices written off (e.g.
unable to trace owner, bailiff unable to collect debt,
DVLA have no record of owner etc)
4908 1223
Number of Penalty Charge Notices cancelled because
they were issued in error (I.e. the Civil Enforcement
Officer made a mistake)
237 384
Number of Penalty Charge Notices that go to appeal
(representations made after NTO is issued that are
rejected and the driver/keeper appeals to NPAS now
TPT)
177 142
Number of Penalty Charge Notices where an appeal
is allowed (I.e. NPAS now TPT decide in favour of the
driver/keeper)
36 42
Number of Penalty Charge Notices where an appeal
is dismissed (I.e. NPAS now TPT decided in favour of
the Council)
67 73










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Annual Parking and Enforcement Report 2008/2009 FINANCIAL & STATISTICS

6.14 Enforcement Requests

The chart below records the calls that were made for enforcement action
that an alleged contravention has taking place and other information from a
variety of sources in 2008/9. The total number of calls received
was 567.


35%
27%
11%
0%
0%
6%
2%
7%
2%
0%
10%
Vehicle Contraventions
Credit Cards
Ticket Machines
Police Responsibility
Road lineage/plates
Permits/permit bays
Vehicle broken down
Disabled bays
School parking
Blue Badge
Other


6.15 Parking Fraud

• Parking Services in conjunction with the council's Blue Badge Unit have
been awarded a Centre of Excellence status for the South East of
England. This is in connection with the work that has been done to combat
the fraudulent use of blue disabled badges.

• In the last 12 months, Parking Services have carried out interviews with 24
people in accordance with the Police And Criminal Evidence Act (PACE),
with 5 of these being successfully prosecuted and 15 receiving cautions.

• 25 blue badges have been recalled for being used whilst invalid.
(136 have been recalled for being used while invalid since June 2007).
Many more have been recalled at our request by Hampshire CC and
other local authorities.






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Annual Parking and Enforcement Report 2008/2009 FINANCIAL & STATISTICS


6.15.1 Information on disabled person badges misuse.

Number of Complaints of Blue Badge Misuse 323
Number of Investigations Undertaken 39
Number of Cautions Issued 15
Number of Warning Letters Sent 10
Number of Cases Resulting in Prosecution 5


6.16 Enforcement Patrols
Enforcement is undertaken by beats, structured to meet the cities policy
requirements to:
• Support the traffic management to ensure expeditious movement of
traffic, as required under the TMA network Management Duty
• Improving the quality and accessibility of public transport
• Meeting the needs of disabled people, some of whom will be unable
to use public transport systems and depend entirely on the use of a
car and
• Managing and reconciling the competing demands for kerb space

Each beat consists of either a number of roads, car parks or a combination of
both and is allocated either a number of visits per day or per week. This takes
into account the enforcement requirements of each location over a 12 month
period.

* Overall the performance expectation for 2008/9 was not met, however a
number of factors were identified for this non achievement and an action plan
implemented that will look to achieve the performance requirement for 2009/10.


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Annual Parking and Enforcement Report 2008/2009 FINANCIAL & STATISTICS



Beat
Number
Month %
CORE BEATS
1 107.59 Beat Number year %
2 98.72 3 98.04
3 98.04 4 95.83
4 95.83 5 95.24
5 95.24 6 95.40
6 95.40 7 103.46
7 103.46 8 100.25
8 100.25 9 88.55
9 88.55 10 94.48
10 94.48 11 93.06
11 93.06 96.03
12 79.37
13
88.90
SEASONAL
BEATS
14 74.15 Beat Number year %
15 79.86 12 79.37
16 64.99 13 88.90
17 79.23 14 74.15
18 78.02 15 79.86
19 116.69 16 64.99
20 67.61 77.45
21 69.05
22 83.49
23 69.36
24 70.93 DAILY BEATS
25 64.75 Beat Number year %
26 68.68 17 79.23
27 69.10 18 78.02
28 54.22 19 116.69
29 77.08 20 67.61
30 97.52 21 69.05
31 55.65 22 83.49
32 79.65 23 69.36
33 84.47 24 70.93
34 96.20 25 64.75
TOTAL 83.52
This is without School
Beats
26
68.68
But with Stadium Events 27 69.10
28 54.22
Stadium Events 29 77.08
74.48
30 97.52
31 55.65
32 79.65 Stadium Events year %
33 84.47 30 97.52
34 96.20 31 55.65
82.70 32 79.65
33 84.47
34 96.20
25
School
Beats 82.70
100.00

Car Parks year %
1 107.59
2 98.72
103.15

School Beats year %
100.00
26
Annual Parking and Enforcement Report 2008/2009

Glossary
This glossary provides:
The full title to common acronyms used through the document.
Definitions of technical terms used.



Abandon Vehicle A vehicle that appears to be abandoned under the Refuse
Disposal (Amenity) Act 1978 as amended.
Annual Report This is the abbreviated name for this document, the Annual
Parking and Enforcement Report.
CEO Civil Enforcement Officer.
Civil Enforcement Change from decriminalised to civil under Part 6 of the Traffic
Management Act 2004.
Contravention This refers to a breach of parking regulations. This was
formerly referred to as an ‘offence’ when regulations were
enforced by the Police.
Enforcement In this document ‘enforcement’ activity by the Council covers
that of parking controls and decriminalised parking
contraventions.
KPI Key Performance Indicator.
MSCP Multi-Storey Car Park.
PCN Penalty Charge Notice.
TMA Traffic Management Act 2004 Part 6.
TRO Traffic Regulation Order

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