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Lyda Osorio
December 6, 2013 1 minute read
SAP Social Services Management solution is designed for public sector organisations that provides services
and cash assistance, funded as social assistance programs for the general welfare of individuals or families.
Common social services programs include unemployment bene ts, child support, medical assistance,
pensions, pregnancy leave, maternal leave…whenever a citizen request nancial assistance or compensation
established by legislation, from the authorities.
https://blogs.sap.com/2013/12/06/introduction-to-sap-social-services-management-part-i/ 1/7
7/12/2019 Introduction to SAP Social Services Solution – Part I | SAP Blogs
Social Services functions are based on a SAP Customer Relationship Management (SAP CRM) 7 with integrated
SAP Enterprise Resource Planning (SAP ERP) functions. SAP CRM provides functionality for managing bene ts
and deductions, when the ERP side is used to calculate/determine payments and nancial process.
Additionally SAP Social Services uses SAP Business Rule Framework Plus (SAP BRF+) to manage rules.
…To be continued
Introduction to SAP Social Services Solution – Part II
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12 Comments
Former Member
It’s very nice to see that our solution for Social Services gets more and more known globally
https://blogs.sap.com/2013/12/06/introduction-to-sap-social-services-management-part-i/ 3/7
7/12/2019 Introduction to SAP Social Services Solution – Part I | SAP Blogs
Best regards,
Claus
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Thanks….
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Former Member
Great info!
What is the di erence between Grantor management and Social Services? For example you can provide cash
assistance for unemployment with grants using GM…
Regards,
Martin.
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https://blogs.sap.com/2013/12/06/introduction-to-sap-social-services-management-part-i/ 4/7
7/12/2019 Introduction to SAP Social Services Solution – Part I | SAP Blogs
Grantor is oriented to give “Grants” to organisations. Those grants depends usually of a project proposal
approval, such as: arts festival, house program, community support, build parks/garde,etc… Once approve
(could be approved less money), this money is granted with/without providing bills. Each grants is di erent
(di erent amount, di erent project).
Social services is about individual receiving nancial assistance from the government, such as, maternity
leave, employment assistance or sick leave. You don’t submit a project, only an application and payment is
usually the same for all individuals. However each month could be changed, based on changes on your
conditions. At the same time, if you own money to the government (for example council rates), you payment
will be reduced.
Regards,
Lyda
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Saj Con
Just wondering if you can shed some light on what are the integeration points between
CRM and ERP. What are the main objects and the linkage and functionalities.
Thanks
Sajcon
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Former Member
https://blogs.sap.com/2013/12/06/introduction-to-sap-social-services-management-part-i/ 5/7
7/12/2019 Introduction to SAP Social Services Solution – Part I | SAP Blogs
Hi Lyda,
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Former Member
I have just completed my SAP CRM Functional course and looking for a career in the same. I want to know the
general issues encountered in SAP CRM functional in:
2. support implementation
Abhishek
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For this type of question, you must open a discussion in CRM community
Regards,
https://blogs.sap.com/2013/12/06/introduction-to-sap-social-services-management-part-i/ 6/7
7/12/2019 Introduction to SAP Social Services Solution – Part I | SAP Blogs
Lyda
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Former Member
I have already done that. You may answer there and It’ll be helpful to me. here’s the link:
Abhishek
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Abdulhakeem Fatani
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