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Lyda Osorio
December 6, 2013 1 minute read

Introduction to SAP Social Services Solution – Part I

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9 Likes 7,226 Views 12 Comments

SAP Social Services Management solution is designed for public sector organisations that provides services
and cash assistance, funded as social assistance programs for the general welfare of individuals or families.

Common social services programs include unemployment bene ts, child support, medical assistance, 
pensions, pregnancy leave, maternal leave…whenever a citizen request nancial assistance or compensation
established by legislation, from the authorities.

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7/12/2019 Introduction to SAP Social Services Solution – Part I | SAP Blogs

The business processes includes the following steps:

Social Services functions are based on a SAP Customer Relationship Management (SAP CRM) 7 with integrated
SAP Enterprise Resource Planning (SAP ERP) functions. SAP CRM provides functionality for managing bene ts
and deductions, when the ERP side is used to calculate/determine payments and nancial process.
Additionally SAP Social Services uses SAP Business Rule Framework Plus (SAP BRF+) to manage rules.

…To be continued
Introduction to SAP Social Services Solution – Part II
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Assigned tags

Public Sector | bene ts | crm 7.0 | government | public sector |

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12 Comments

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Former Member

December 9, 2013 at 4:01 pm

Hi Lyda,

thanks for your very nice posting !

It’s very nice to see that our solution for Social Services gets more and more known globally

https://blogs.sap.com/2013/12/06/introduction-to-sap-social-services-management-part-i/ 3/7
7/12/2019 Introduction to SAP Social Services Solution – Part I | SAP Blogs

How did you get in contact with this solution ?

Best regards,

Claus

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Lyda Osorio | Post author

December 13, 2013 at 12:12 am

Hi,

Thanks….

I had implemented the solution for Australian Goverment

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Former Member

December 11, 2013 at 3:42 pm

Hi Lyda,

Great info!

What is the di erence between Grantor management and Social Services? For example you can provide cash
assistance for unemployment with grants using GM…

Regards,

Martin.

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Lyda Osorio | Post author

December 13, 2013 at 12:39 am

Hi,

Technically are di erent goverments iniatiatives:

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7/12/2019 Introduction to SAP Social Services Solution – Part I | SAP Blogs

Grantor is oriented to give “Grants” to organisations. Those grants depends usually of a project proposal
approval, such as: arts festival, house program, community support, build parks/garde,etc… Once approve
(could be approved less money), this money is granted with/without providing bills. Each grants is di erent
(di erent amount, di erent project).

Social services is about individual receiving nancial assistance from the government, such as, maternity
leave, employment assistance  or sick leave. You don’t submit a project, only an application and payment is
usually the same for all individuals. However each month could be changed, based on changes on your
conditions. At the same time, if you own money to the government (for example council rates), you payment
will be reduced.

Regards,

Lyda

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Saj Con

December 13, 2013 at 2:17 pm

Hi Lyda,

Just wondering if you can shed some light on what are the integeration points between

CRM and ERP. What are the main objects and the linkage and functionalities.

Thanks

Sajcon

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Lyda Osorio | Post author

December 15, 2013 at 10:55 pm

Hi,

You must wait all my blog series!!!

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Former Member

February 26, 2014 at 11:26 am

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7/12/2019 Introduction to SAP Social Services Solution – Part I | SAP Blogs

Hi Lyda,

What Business Roles can be used for Social Services?

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Lyda Osorio | Post author

December 19, 2013 at 6:14 am

Please use CASEWORKER – case Worker (Social Services)

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Former Member

March 4, 2014 at 8:58 am

Hi Lyda,

I have just completed my SAP CRM Functional course and looking for a career in the same. I want to know the
general issues encountered in SAP CRM functional in:

1. implementation projects, and

2. support implementation

with their respective solutions.

Thanks and regards,

Abhishek

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Lyda Osorio | Post author

March 5, 2014 at 12:51 am

Hi,

For this type of question, you must open a discussion in CRM community

Customer Relationship Management (SAP CRM)

Regards,

https://blogs.sap.com/2013/12/06/introduction-to-sap-social-services-management-part-i/ 6/7
7/12/2019 Introduction to SAP Social Services Solution – Part I | SAP Blogs

Lyda

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Former Member

March 23, 2014 at 2:56 pm

Hi Lyda,

I have already done that. You may answer there and It’ll be helpful to me. here’s the link:

General Issues encountered in SAP CRM Functional

Thanks & Regards,

Abhishek

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Abdulhakeem Fatani

June 18, 2019 at 8:03 am

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