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User Guide

For Version 1.1.3.0

A Cyber Cafe Security Management


and
Accounting Software

by
TABLE OF CONTENTS

COPYRIGHT .............................................................................................................................. 4
PURPOSE .................................................................................................................................. 5
DEFINITIONS ........................................................................................................................... 5
APPLICATION STRUCTURE ....................................................................................................... 5
CLINCK CYBER CAFE MANAGER SERVER ................................................................................... 6
FIRST TIME SETUP WIZARD ................................................................................................................. 6
SERVER LOGIN WINDOW.................................................................................................................... 6

Important Points .............................................................................................................. 6


MAIN WINDOW............................................................................................................................... 7
LIST OF TERMINALS .......................................................................................................................... 8
TERMINAL STATUS ........................................................................................................................... 9
TRANSFER SESSION ....................................................................................................................... 10
SET SESSION TIME ........................................................................................................................ 11
RENEW SESSION TIME .................................................................................................................... 12
CUSTOMERS ................................................................................................................................ 13

Walk-In Customer .......................................................................................................... 13

Registered Customer ...................................................................................................... 14

Registered Member ........................................................................................................ 14

Add New Registered Customer ......................................................................................... 15

Registered Customer First Time Registration ..................................................................... 17

Important Points ............................................................................................................ 18

Search Customer ........................................................................................................... 18

Important Points ............................................................................................................ 19


RATE PLANS ................................................................................................................................ 20
CUSTOMER RATE PLANS ................................................................................................................... 21

Important Points ............................................................................................................ 21


MEMBERSHIP PACKAGE .................................................................................................................... 22

Important Points ............................................................................................................ 23


PRODUCTS AND SERVICES ................................................................................................................ 23
WHAT ARE PRODUCTS AND SERVICES? .................................................................................................. 23
VIEW PRODUCTS AND SERVICES IN THE SYSTEM ....................................................................................... 23

Important Points ............................................................................................................ 24


SELLING AN ITEM TO A CUSTOMER ....................................................................................................... 25

Customer who is sitting for an internet connection ............................................................. 25

Customer who just walks in to buy a product or service ...................................................... 25


Important Points ............................................................................................................ 26
EMPLOYEES ................................................................................................................................. 27
PRINT MANAGER ........................................................................................................................... 29
AUTO SERVER MODE ...................................................................................................................... 32
DATABASE BACKUP/RESTORE TOOL ..................................................................................................... 34

Schedule Backups .......................................................................................................... 34


REPORTS .................................................................................................................................... 36

Daily Register Report ...................................................................................................... 36

Collection Report ........................................................................................................... 36

Summary & Monthly Collection Report .............................................................................. 36

Purchase Report ............................................................................................................ 36

Invoice List Report ......................................................................................................... 36

Invoice Detail ................................................................................................................ 37

Adjustment Report ......................................................................................................... 37

Customer List Report ...................................................................................................... 37

Customer History Report ................................................................................................. 37

Customer Detail Report................................................................................................... 37

Member History Report ................................................................................................... 37

Member List Report ........................................................................................................ 37

Terminal Usage Report ................................................................................................... 37

Server Uptime Report ..................................................................................................... 37

Close Cafe Client Report ................................................................................................. 37

Product List Report ......................................................................................................... 37

Product and Service Consumption Report .......................................................................... 37

Printer Usage Report ...................................................................................................... 37

Printer Summary Report ................................................................................................. 37


SERVER LIVE UPDATE ..................................................................................................................... 38
CLINCK CYBER CAFE MANAGER CLIENT .................................................................................. 39
SESSION DETAILS ......................................................................................................................... 40
CLOSE CLINCK CYBER CAFE CLIENT ................................................................................................... 42
CLIENT LIVE UPDATE ...................................................................................................................... 44
CLINCK DESKTOP ........................................................................................................................ 45
SYSTEM REQUIREMENTS – CLINCK CYBER CAFE MANAGER - SERVER .................................... 46
CONTACT US........................................................................................................................... 46
Copyright
Information in this document, including URL and other Internet Web site references, is subject to change
without notice.

Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights
under copyright, no part of this document may be reproduced.

The names of actual companies and products mentioned herein may be the trademarks of their respective
owners.
Purpose
The purpose of this document is to provide a detailing of features available in the CLINCK Cyber Cafe
Manager application. This document is intended for anyone who wants to learn how the application
functions.

Definitions
Following are some of the definitions for terms used in this document:

1. Employee: An employee or owner of a cafe


2. Customer: The end customer of a cafe.
3. Terminal: Any computer in a cafe
4. Server: The terminal/computer where CLINCK Cyber Cafe Manager server application is installed

Application Structure
CLINCK Cyber Cafe Manager is built on the client/server architecture – which means that there are 2
different applications: the server and the client - It is also mandatory that both these applications must be
installed on different machines.
CLINCK Cyber Cafe Manager Server
The CLINCK server application is formally referred as CLINCK Cyber Cafe Manager Server. It is advisable to
install CLINCK Cyber Cafe Manager Server on a terminal which is not accessed or very less accessed by cafe
customers. It is on this terminal from where you will be able to manage all terminal of your cyber cafe.

First time setup Wizard


When you start CLINCK Cyber Cafe Manager Server for the first time, a setup wizard will start. This wizard
will help you setup some of the important aspects of the CLINCK Cyber Cafe Manager. You can activate
CLINCK Cyber Cafe Manager and also set you Rate Plans on the Setup Wizard screens.

Server Login Window


The CLINCK Cyber Cafe Manager Server can be started only by providing a valid employee login. The
following login window will appear each time you start the CLINCK Cyber Cafe Manger Server.

Figure 1: Server Login Window

Employees are divided into 2 types – administrators and employees.

Important Points
The CLINCK Cyber Cafe Manager Server is installed with a default user called “admin”. The password for
“admin” is “password”. It is recommended that you change the password of the admin user immediately
after you login for the first time.
Main Window
The User Interface of CLINCK Cyber Cafe Manager has been laid out in a very simple manner. The following
image explains different aspects of the application UI.
This is where you can
access the core features
of the application.

This section
will be used This section will be used
for providing for providing detailed
quick links to info about the terminal
common tasks selected in the list above

This list will provide


the log of events
happening in the
cafes – login’s,
logouts etc.

Figure 2: Layout of the base UI


List of Terminals
The terminal list section is provided on the Home tab where all the terminals recognized by the CLINCK
Cyber Cafe Manager server are listed. If a terminal successfully connects to the server an entry is
automatically made in this list. The server maintains a record for each terminal that has ever connected
with the server. If a terminal is not longer available in the cafe (has been removed) it must be manually
deleted from this list. A delete terminal option is available if you right click on a selected terminal

Figure 3: Terminal List Section


Terminal status
A terminal can be in one of the following states. Each status is represented by a separate image.

1. Switched Off: The terminal is not connected to the server

2. Idle: The terminal is connected and no one is logged on

3. Busy: When some customer is logged on the terminal

4. Session Finished: This state is when a registered customer/walk-in user has logout out of a
session and some money is due to be received from him/her.

5. Abnormal Off: This state is when a customer is logged in and the terminal disconnects from
the server.

6. Restarted After Abnormal Off: This state is when the terminal restarts after an Abnormal Off
State.

7. Awaiting Re-login: This state is when a customer logout and has opted for Re-Login.
Transfer Session

After a customer logs on CLINCK Cyber Cafe Manager Client terminal the cafe owner has the option to
transfer the session of this customer to another CLINCK Cyber Cafe Manager Client terminal. A customer
usually asks for a transfer session when the he/she is not comfortable with the place or realizes that a
webcam/headphone/microphone is not available on this terminal.

To transfer a session, on the Home tab right click on the terminal where the customer is currently logged in.
On this menu click on the “Transfer Session” option and select the available idle terminal from the drop
down and click on the Switch button. The customer session is now transferred to the new terminal.

Figure 4: Transfer Session

Figure 5: Select Idle Terminal


Set Session Time
To set time for a customer’s session, use the “Set session time” option provided. This option is available on
the right click of the terminal. Setting a session time will log off the customer when the time expires after
two warnings. The Customer can also see the “Time Remaining” in the session window, after the Cafe
Operator has set the session time for this customer

Figure 6: Set Session Time menu

Figure 7: Set Session Time window


Renew Session Time
To renew time for a customer’s session, use the “Renew session time” option provided. This option is
available on the right click of the terminal, which has a ongoing session with a session duration already set.
Renewing the session time will append the new time duration to the existing one.

Figure 8: Renew Session Time menu

Figure 9: Renew Session Time window


Customers
There are 3 types of customer you can create in CLINCK Cyber Cafe Manager.

1. Walk-in Customer
2. Registered Customer
3. Registered Member

Walk-In Customer
A Customer who does not have to register with any details. No details of this customer are stored. To enter
a Customer of this type just go to the Home Screen, right click on any idle terminal and click on Login as
Walk-in. Enter the name of the customer on the Login window and click “Login”. You have the option of
saving this customer’s ID Card Type and Number too. See following images for details.

Figure 10: Login as Walk-in


Figure 11: Walk-in Customer Login

Registered Customer
This type of Customer has to register only once with all details and then his Login details can be used at any
CLINCK enabled Cafe. To enter a Customer of this type click on “Add a New Registered Customer” button on
the Customers screen.

Registered Member
A Member is a registered Customer who has a special rate card in your Cafe. To make a Member you must
first register the Customer. Select the Customer in the Customer List and click on “Convert to Member”
button.
To manage both types of registered customer you have to use the customer tab. See the following image
for details.

Search a customer in
your cafe database

If a customer wishes to become


a member, use this to sell a
Perform basic tasks with membership package
customer using these
buttons

Figure 12: Customer Tab

Add New Registered Customer

1. Click the “Add new Registered” button – this will open the New Customer window (see image 13)
2. Provide the details of the customer.
3. To take a picture of the customer press “Start WebCam” this will initialize the web cam and get the
image from the camera. At this time you can ask the customer to stand in front of the camera.
4. Once you have a selected the image to capture click the “Take Picture” button
5. If you have scanned the image of a customer or have a digital copy use the browse button to select
the image from the system
6. The same steps can be repeated for the ID proofs.
7. Click “Finish” to create the customer record
8. The system will now show temporary login details. This is generally formed by combining the first
letter of the customer’s name and an auto incrementing number.
9. The customer must use these details to login from a terminal and completed the registration process
by filling in some personal details. The customer can use any free terminal in the cafe. You can also
login the customer automatically on the confirmation window by selecting a terminals from the list.
Customer Name is the only
mandatory field

Click “Start web cam” to


initialize the camera and “Take
Picture” to take a picture

Figure 13: New Customer Window


Temporary Login ID and
Password for the customer to
login and complete the
registration.

If you want to automatically


login the customer to
completed the registration
form – select a terminal from
this list and click “Ok”

Figure 14: New Customer Created Window

Registered Customer First Time Registration

When a customer record is created by a cafe owner/manager a temporary customer is generated with
temporary login details unique to each customer. The customer must sit on a terminal and complete a
registration process (for the first time only).

The following window will appear on the terminal if the customer has logged in for the first time.

Check Availability will check if


the login ID selected by the
customer is available in the
online database.

Note: Login ID is unique across


the base

Submit button takes the


customer back to the login
screen where the customer can
start a session using the new
login details entered on this
window

Figure 15: First time customer registration


Important Points
1. Check availability is the process of check if a login ID chosen by the customer is available on the live
CLINCK server.

2. The login ID is checked on the live server at real time but this is done through the local server and
not directly with the live server. The client application sends the request to the local server and then
local server then confirm with the live server. Which means that internet connection must be present
on the local server machine and not the client machine for this feature to work

3. Also, that new customers cannot be registered if internet connection is not available

Search Customer
To search for a customer in the cafe database, enter the filter criteria and click on “Find in My Cafe
Database” button. If the customer is not found in the local database, system prompts you to search the
online database.

Figure 16: Customer Search

If your customer search goes to the Online Database, you will see a list of customers matching your search
criteria in a separate window.
Figure 17: Online Search

If you locate the customer you are searching for, select and proceed. The customer details are then
downloaded and stored on your local database.

Important Points
1. Online search is possible only if CLINCK Cyber Cafe Manager Server has internet connectivity.
2. Only customer’s login and registration details are downloaded.
3. Membership packages are applicable to the cyber cafe they were purchased in, they cannot be
shared across cafes.
Rate Plans
This section describes features rated to the rate planning modules provided by the CLINCK Cyber Cafe
Manager. Rate Plans includes the following sub sections:

1. Customer Rate Plan


2. Membership Package

Customer Rate plan are


displayed here.

Membership Packages are


displayed here.

Figure 18: Rate Plan window


Customer Rate Plans
Customer rates plans apply to all Registered Customers who does not have membership with the cafe and
pays for each session separately. You can add/edit rate plan by going to the “Rate Plans” tab.

Figure 19: Customer Rate Plan

Important Points
1. You only need to specify all different rates that you charge for a slab. It is not necessary to provide a
rate for each hour that a customer may finally sit for. For example in the above mentioned rate plan
is for a cafe that charges 20 Rs/- an hour and 10 Rs/- for 30 min’s. If you sit for 1½ hours than you
pay 30 Rs/-
2. The rate plan is slab based so you get charged one slab at a time. If you sit for 10 min’s the rate
applicable is still 10 Rs/-
Membership Package
A customer can become a member in your cafe by buying a membership package/scheme. A membership
package generally is structured to sell bulk internet minutes for a specific discount – e.g. 10 Hrs Package for
Rs. 90 as compared to Customer/Walk-in rate of Rs. 10 /hr.

To add a membership package click on the “Add New Package…” on the Rate plan window

Figure 20: New Membership Package

To sell a membership package to a customer go to the Registered Customer list, select the customer you
want to sell the package to and click “Convert to Member…” button. The following window will appear where
you can select a membership package.

The minutes in the previous package


can be carried forward using this. The
user can also change the number of
minutes being carried forwarded

Figure 21: Buy/Renew Membership Package


Important Points

1. You can have as many membership packages as you want.


2. You cannot delete a plan is a member has already taken it.
3. When a member logs into a session the time is charged with each passing minute.
4. After the member logs out he/she is not charged.

Products and Services

Product & services section is intended to provide basic features of management and sale of products and
services. A lot of cafes sell products and services other than internet access like:
1. Printing and DTP
2. Scanning
3. Sales of products like CD, DVD etc
4. Xerox

The objective is to allow them to manage all this using the cyber cafe manager.

What are products and services?

A product is any ready to sell items that the cafe purchases and re-sells to its customers. CD, CD Cover,
Cold Drinks etc. CLINCK Cyber Cafe Manager also helps you maintain inventory of these products.
A Service is any form of service you charge for a professional fee. You do not purchase a service so it also
does not have any inventory. CD Writing, Scanning etc

View Products and Services in the system

You can view a list of products and services available in the system on the “Products and Services” tab.
Here can you also do tasks like “Add” or Edit a product or service. The following window explains this
further:
List of entered
products and
services

To manage your products and services


use one of these buttons.

Figure 22: View Products and Services

Important Points
1. You can add as many product and services as you like
2. Add Purchase is only active when you select a product in the list.
3. When entering a product you can provide a warning level for the stock. The low stock warning
message is displayed when selling the product using the “Add Produce/Service Sale” window.
Selling an item to a customer
For selling an item you need to access the “Add a Product/Service Sale” window.

Select a product or
service from a list

Add/Delete product or
service from the bill

Figure 23: Add Product/Service Sale Window

When selling a product or service customers can be of 2 types – one sitting for an internet session or
customer who just walks in to buy a product or service. A Walk-In customer would be some who comes for
a Xerox or a CD/DVD.

The method of selling a product to both the types of customer is different.

Customer who is sitting for an internet connection


1. Locate the terminal on which the customer is sitting in the Terminal list window.
2. Right click on the terminal and select “Add Product/Service Sale…”
3. On this window you can select the product. You do not have to specify the customer’s name as the
system already knows that.
4. Click “Add to Bill” to add the product or server to the customer bill.

Customer who just walks in to buy a product or service


1. On the “Home” tab, click “Add Product/Service Sale” on the left bar
2. Here you have to provide the name of the customer and address
3. Add the required products and services
4. Click the “Pay” button to create the invoice
Important Points
1. The inventory of a product is reduced as soon as you click “Pay” or “Add To Bill”
2. A warning message will appear if the product goes below warning level
3. Discounts must be provided with description. The discounts provided to customer can also be viewed
in the “Adjustment Report”
4. “Amount Received” field is not mandatory and is provided for calculation so change to be returned
back to the customer.
5. You can create back dated invoices also
Employees
Employee tab is used to create and manage employees accessing the CLINCK Cyber Cafe Manager. If the
cafe is operated by more than one person, use this tab to create multiple employee logins. A default user
“Admin” is already present in the system. Permissions for each login can be customized and managed on
the Employees tab. There are two Employees types:
1. Administrator
2. Employee

Only that Employee which has been assigned the type “Administrator” can close the CLINCK Cyber Cafe
Client screen.

Figure 24: Add Product/Service Sale Window


Figure 25: Add Product/Service Sale Window
Print Manager
You can use the Print Manager feature to monitor printouts being sent to various printers in your cafe. The
printouts can be automatically added to a logged in Customer’s bill. To do this you need to enable the Print
Manager on the printer that is to be monitored. You can also monitor multiple printers using Print Manager.

Figure 26: Print Manager Tab

Print Manager will show the list of Active Print Jobs – jobs that are currently being printed and
Completed Print Jobs - jobs that have been printed for the current date.

The following details are provided for each print job


1. Printer Name
2. Terminal Name
3. Customer Name
4. Document Name
5. Pages
6. Status
7. Amount – only in the Completed Print Job List
When a printer has not yet been configured the Print Manager tab displays a text, guiding you to configure
the printers.

Figure 27: Printers not configured

You can configure printers for Print Manager by clicking on the “Change Settings…” button. The settings
window displays a list of printers already installed on your server. Select the printer and check the “Enable
print manager on this printer” checkbox. This will enable monitoring printouts on this printer.

Figure 28: Printer Manager Settings

To add the printouts to the customer’s bill you need to select the second option “Automatically add prints to
the customer’s bill”. You will also need to attach a Service for the selected printer. The service drop down
displays a complete list of Services defined in your database. If you don’t have a Service defined you can do
so from the Product and Services Tab or by selecting <Add New Service> option from this drop down.

If your charge varies as per the printer please select a separate service for each printer having a different
rate.

Important Points

1. The Active Print Jobs list will show jobs that are currently printing.
2. Print Manager can monitor only those printers that are installed on the local machine or shared
over the network or a network printer.
3. If no printer is configured this tab will display a message suggesting the user to select printers to
be monitored.
4. In addition to the above list, Print Manager Reports are also provided.
5. If a print is executed from a terminal that is not running CLINCK Cyber Café Client (including
terminal where CLINCK Cyber Café Client is closed) or the Server, the customer name column will
show “Unknown”.
Auto Server Mode
To assist unmanned CLINCK Cyber Café Servers, the feature of “Auto Server Mode” can be utilized. Auto
Server is an optional feature, which when opted for will surpass any manual intervention for Customer
logins and logouts. The customers will be allowed to simply enter their name and start a session. When the
customer logs out the session will be closed automatically.

Auto Server Mode tab provides two lists:

1. Active Customer Sessions


2. Closed Customer Sessions

Figure 29: Auto Server Mode Tab

All customers currently logged-in are seen in the Active Customer Sessions list. Their charges for Internet
Usage and any other Product/Services availed by them are shown in their respective columns. Customer
details can be viewed by selecting the record in the Active Customer Session list and clicking on the “View
Customer Details” button. A detailed breakup of the invoice can be viewed using the “View Bill/Invoice
Details” button.

Clicking the “Customer Logout” button will logout an active customer session.
The process of closing a customer session can be automated by selecting “Automatically perform close
session when a customer logout” in the Auto Server settings window. This screen is accessible in the Auto
Server Mode tab of Application Settings window or can also be viewed by clicking the “Change Settings…”
button on the Auto Server Mode tab.

Figure 30: Auto Server Mode - Settings

Enabling this feature will close the customer session once the customer logs out.

Closed Customer Sessions displays data of logged out customer sessions for the current date. Customer
details and Invoice Details can be viewed for logged out customers using the respective buttons below the
grid.

The option of “Allow customer to directly login as a Walk-In from the client machine” will enable Walk-In
users to login directly from the client terminals by entering their names. The Client terminal will see a grey
login box which can be used for Walk-In logins.

Important Points

1. This feature closes the customer session and any further change like Add Sale or Discounts on
the customer invoice cannot be performed.
2. Customer logout will close all the open applications on the client if the close application option is
selected – also provided in Application Settings window.
3. Customer Re-Login cannot be performed once a customer logs out.
4. Customer Details cannot be viewed for Walk-In customers
Database Backup/Restore Tool
This tool allows you to create backups of the database being used in your cafe manager. It is advisable that
you create a backup of you database at least every 2-3 days and store it on a different machine or
removable disk like CD/DVD. Similarly the restore tool allows you to restore a backup that you may have
created.
Select a location where you
want to copy the database
backup and click “Start
Backup”

Figure 31: Database backup

Select a backup file that you


have created earlier and click
“Restore”

Figure 32: Database Restore

Schedule Backups
In addition to the above backup procedure you can also schedule backups to be taken as per your
convenience. Schedule Backup is accessible from the File > Schedule Backups… menu. This window also
offers you a choice of taking a backup when the application is closed.
Figure 33: Schedule Backups

The first option “Perform a backup every time I close the server application” when enabled will prompt you
to take the backup every time when CLINCK Cyber Café Server is closed. The backup is stored on the
location selected by you. You can define the number of copies you want to retain; atleast three copies
should be retained.

Figure 34: Auto Backup on closing the server

The second option “Perform Schedule Backup” will enable timely backups as per the schedule selected by
you.
eg: For a daily backup you need to enter 1 in the field “Backup after every ___ days”. It is adviced to select
a time when the CLINCK Cyber Café Server is running. In case the server is not running on the specified
time a backup is immediately taken when the server is executed.
Reports
The CLINCK Cyber Cafe Manager has a reporting module that can be used to view and print reports. This
module can be accessed from the Reports tab on the main screen.

All the reports are listed on the left bar of the reports module. Each report has a filter section on the top
which allows the Employee to change the report criteria.

Following is a list of reports along with a brief explanation:


1. Daily Register Report
2. Collection Report
3. Summary Collection Report
4. Monthly Collection Report
5. Purchase Report
6. Invoice List Report
7. Invoice Detail Report
8. Adjustment Report
9. Customer List Report
10. Customer History Report
11. Customer Detail Report
12. Member History Report
13. Member List Report
14. Terminal Usage Report
15. Server Up Time Reports
16. Close Cafe Client Report
17. Product List Report
18. Products and Service Consumption Report
19. Printer Usage Report
20. Printer Summary Report

Daily Register Report


This report is similar to the manual register that you many have been maintaining earlier. It gives you
details of all the types of customer that have visited your cafe in a single day. Please remember that this
report shows all types of customers Walk-in, Register Customer and Registered Members.

Collection Report
This report provides details of collections made during a time frame – essentially a detailed list of money
earned. Usually accessed to view collections for a day, this report provides the following important details:

Summary & Monthly Collection Report


These reports are similar to the Collection Report but it provides data summarized for each date and month.
It also provides the expenses incurred by a cafe in buying products and services. This report is usually
accessed to view collections and expenses for a given date or month.

Purchase Report
This report provides the details of products purchases during a selected date range. By default it shows the
data for the current month. You can filter this report by date range as well as product.

Invoice List Report


This report provides a list of all invoices generated during a selected date range. By default it shows the
invoices for the current date.
Invoice Detail
This report provides the details of a given invoice – essentially it is the bill of this cafe.

Adjustment Report
This report provides a list of discounts offers to customer by a staff member – the amount of discount and
the discount description is provided in this report.

Customer List Report


This is a list of all registered customers of your cafe. A customer imported from the online database will also
appear here because it becomes a local customer as soon as it is imported.

Customer History Report


This report provides a history of customer session is the local cafe. Please remember this does not provide a
history of the customer session in other cafes.

Customer Detail Report


This report provides all details of a given customer. You can select a customer from the list provided on top.

Member History Report


This report provides the details of how a member has used his/her package. Generally used when a member
asks for a record.

Member List Report


This report provides the details of all registered members along with their package details.

Terminal Usage Report


This report provide a detailed list of which terminal is being used how many time by customers. By default
this report displays the data the current date and can also be filtered down to a specific terminal or
customer.

Server Uptime Report


This report provides the start and stop log for the server application.

Close Cafe Client Report


This report provides details to how many times a terminals client application was closed by an employee.

Product List Report


This report provides a list of all inventory items available in the system along with their available quantity.

Product and Service Consumption Report


This report provides the details of products and services sold during a selected date range. By default it
shows the data for the current date. You can filter this report by date range as well as product.

Printer Usage Report


This report will provide a list of all print jobs printed. This report can be filtered by Date Range, Printer,
Customer, Terminal and employee.

Printer Summary Report


This report provides the summary of prints for a given printer. The amount column here reflects the total
billed amount from the customer. The amount is calculated using the rate of the service selected for each
printer.
Server Live Update
The CLINCK Cyber Cafe Manager Server has a Live Update module which keeps the software updated with
the latest changes. If we have an enhanced version with new features, we push these changes to your
terminal using this module. When you start CLINCK Cyber Cafe Manager Server and you see the following
screen, it means your software is being upgraded to a newer version with better features.

Figure 35: Server Live Update


CLINCK Cyber Cafe Manager Client
CLINCK Cyber Cafe Client is any terminal in the cafe that is used for browsing and which has CLINCK Cyber
Cafe Client installed on it. The login screen on the CLINCK Cyber Cafe Client is divided in two parts:

1. Registered Customers: A Customer who has registered himself/herself with all the required details
on a CLINCK Cyber Cafe Client terminal is a Registered Customer. These customers pay as they
browse.
2. Registered Members: A Registered Customer can be converted to a Registered Member if he/she
opts for a membership package available in the Cyber Cafe.

Use the Blue window to login as a “Registered Customer”. To login as a Member, use the Green Window

Optional feature of
Auto Server Mode

Figure 36: Client Login Screen


Session Details
After a Customer has logged on CLINCK Cyber Cafe Client, the session’s details are shown on a Session
Detail window. Session Detail window provides the following information:

Customer Name
Terminal Name
Time details
Amount Details

The customer also has the option to Change Password, Logout or Minimize the Session Details window using
the buttons provided on this screen. A Registered Member can see extra information of membership details.
Session Details window can be used when the session time is set or renewed.

Figure 37: Session Details Window

The user customer is warned two times before the end of his/her session. This is possible when the session
time is set from the CLINCK Cyber Cafe Manager Server. This warning is comes up as an alert five minute
and one minute respectively before the session ends.
Figure 38: Reminder of time remaining
Close CLINCK Cyber Cafe Client
There can be occasions in a cyber cafe the client terminal needs some maintenance and you need to close
the CLINCK Cyber Cafe Client login screen. To close a CLINCK Cyber Cafe Client window we need:
1. Employee who has been granted the permission to close the cafe client.
2. Partners Site (http://partners.ideacts.com) Login

In case the CLINCK Cyber Cafe Client is not able to connect to the CLINCK Cyber Cafe Server, please use
the Partners site (http://partners.ideacts.com) login credentials to close the CLINCK Cyber Cafe Client.

Partners site login credentials work when the CLINCK Cyber Cafe Client has internet connection.

To close CLINCK Cyber Cafe Client which is not connected to internet and does not have internet
connection, use the Unique ID displayed on the CLINCK Cyber Cafe Client – Online Verification window to
generate a temporary password in the “Generate Temporary Password” section of Partners Site. The
temporary password can be used to close the CLINCK Cyber Cafe Client.

To close the Cafe Client, click the Admin Login button. The window shown will accept employee login having
admin rights.

Figure 39: Admin login to close Cafe Client


In case where the connectivity to CLINCK Cyber Cafe Server is not established, the application will show a
different window that can be used to close the CLINCK Cyber Cafe Client. This window is termed as the
Online Verification window.

Figure 40: Online Verification Window

If the terminal has internet connection use the Partners Site login credential in the first section of this
window to close the cafe client.

When there is no internet connection on the concerned terminal, you will have to generate a password on
the Partners site, using the Unique ID displayed on this dialog box. The Partners site has a menu: “Generate
Temporary Password” which will assist you to generate a temporary password to close the CLINCK Cyber
Cafe Client Screen using the Unique ID displayed on that particular Client window.
Figure 41: Partners Site

Client Live Update


The CLINCK Cyber Cafe Manager Client has a Live Update module which keeps the CLINCK Cyber Cafe
Manager Client in sync with the changes on the CLINCK Cyber Cafe Manager Server. The window you see
below pops up when the Live Update is initiated which is usually when the application starts.

Figure 42: Client Live Update


CLINCK Desktop

CLINCK Cyber Cafe Manager Client comes with CLINCK Desktop which has Internet Shortcuts, Content,
Google Search and Brand Promotions which make the customer’s session easy and interesting.

Google Search Bar

Tabs with Content

Regular Desktop

Quick
Links

Figure 43: CLINCK Desktop


System Requirements – CLINCK Cyber Cafe Manager - Server
Supported Operating System: Windows XP
Service Pack: Service Pack (SP) 2 onwards
Processor: 700 MHz Pentium Processor or equivalent (Minimum); 1 GHz processor
(Recommended)
Hard Disk: 200 MB
RAM: 256 MB (Minimum), 512 MB (Recommended)
Display: 1024 x 768 (Minimum)
Software’s Required: Windows Installer 3.0 or later is recommended.
Microsoft Internet Explorer 5.01 or later is required.

Contact Us
If you wish to contact us, please visit your partner website

http://partners.ideacts.com

Contact information of our Ideacts Account Manager can be found in the “Contact Us” menu on the server
application.