LONDON BOROUGH OF BROMLEY

Annual Parking Report

1st April 2007 - 31st March 2008
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CONTENTS Subject ON 1 2 3 Introduction Background to parking in the London Borough of Bromley Overview of parking provision and strategy 1. Principles of Parking – provision 2. Off-street parking 3. Park Mark, the Safer Parking Award 4. Off-street parking capacities The services we provide 1. Parking permits 2. The Blue Badge Scheme 3. Dispensations and suspensions 4. Parking enforcement 5. Enforcement requests 6. School Crossing Patrols 7. Who provides the services Recent changes and new developments 1. Traffic Management Act 2004 2. Differential parking penalties 3. The Smart car (mobile CCTV unit) 4. Head cams 5. Mobile phone parking 6. Card payments in car parks Statistical performance and information regarding Penalty Charge Notices (PCNs) issued 1. Summary of total number of PCNs issued 2. On and off-street breakdown of PCNs issued 3. Challenges and representations received 4. Waivers, write-offs and cancellations 5. Debt recovery and bailiff action 6. Contravention codes, descriptions, charging levels and zones Financial information 2007-2008 1. Parking income and expenditure 2. Parking Place Reserve Account Glossary of Terms 4 5 6 6 7 7 7 9 9 10 10 10 11 11 11 12 12 12 13 13 13 14 Page No.

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LIST OF TABLES Page No. TABLES

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On-street (kerbside) controlled parking stock in Bromley town centre On-street controlled parking stock in other areas of the Borough Off-street (car parks) parking capacities and Park Mark accreditations Parking permits – total numbers issued between 1st April 2007 and 31st March 2008, per parking zone, including visitors’ vouchers Penalty Charge Notices (PCNs) – breakdown of PCNs according to the method of issue and total numbers issued between 1st April 2006 and 31st March 2008 Challenges and representations received – total numbers and percentages between 1st April 2007 and 31st March 2008 PCNs waived, written-off and cancelled – total numbers and percentages between 1st April 2007 and 31st March 2008 List contravention codes, descriptions, charging levels, zones and total numbers and percentages of PCNs issued between 1st April 2007 and 31st March 2008, per contravention code Parking Place Reserve Account – actual expenditure and income for the year ending 31st March 2008

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INTRODUCTION

Thank you for taking the time to read this Annual Report – its aim is to summarise the services currently provided to residents and motorists by the Parking Section. This report outlines the many changes that have taken place over the last year and also explains what we intend to achieve in the coming year. We have tried to show how we balance the needs of local residents, businesses and motorists alike. The demand for parking is high and, as Bromley has one of the highest car ownership levels in London, there will be a continued demand on Parking Services to meet these challenges in the future. We have provided information on our full range of services, including; blue badge and permit applications along with many others that are not commonly associated with parking, such as School Crossing Patrols and road safety issues. Obviously, enforcement of parking contraventions forms part of this report and we have listed and analysed for you the number of Penalty Charge Notices issued in the last financial year. Currently parking restrictions in the borough are enforced by our contractor, Vinci Park Services UK Limited, with back office and appeals services being provided in-house. The contract, known as Parking Operations and Enforcement Services, is managed by London Borough of Bromley staff and also covers the provision of the School Crossing Patrol Service. Vinci Park has been our contractor for approximately seven years and following a tendering process, their contract was renewed in October 2006. We try to enforce the various parking restrictions in a fair and reasonable way, listening to the challenges and appeals of motorists and making policy decisions with these in mind. This is the first Annual Parking Report produced since the introduction of the Traffic Management Act 2004, which resulted in many significant changes to parking. If you have any questions that are not answered in this report, please contact us at the address below, so that we can try to answer them.

Parking Customer and Communications Officer Parking Services Civic Centre Rochester Wing R75 Bromley Kent BR1 3UH

Ben Stephens Head of Parking Services

For your information, a glossary of terms that explains some words and phrases can be found at the back of this report.

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BACKGROUND TO PARKING IN THE LONDON BOROUGH OF BROMLEY

IST OLE Bromley is situated in South East London - flanked by the London Boroughs of Croydon, Lewisham, Southwark, Lambeth, Greenwich and Bexley. It also has borders with Tandridge (Surrey) and Sevenoaks (Kent). Geographically it is the largest of the London Boroughs; its major centres of population are Bromley, Orpington, Beckenham, Penge, West Wickham, Chislehurst, Petts Wood and Biggin Hill. It is of an urban nature to the North and approximately half its area (mainly in the South and East) is rural and Green Belt. The Borough has a population of almost 300,000. There are 3,500 streets in the Borough, comprising of 550 miles of highway (60 miles of which is yellow lined). The main Controlled Parking Zone is in Bromley Town Centre and consists of an inner and an outer zone. Controlled Parking Zones also operate in Beckenham, Orpington and the Burnt Ash Lane area of Bromley. There are also: 1,653 on-street pay and display bays serviced by 254 pay and display machines; 4 multi-storey car parks (MSCPs) operated by the London Borough of Bromley, providing a total of 2,423 parking spaces; 30 surface car parks (4 of which are currently free, 1 disabled only and 1 permit holders only); 2 commercial vehicle parks; and 1 coach park. Two arterial designated Red Routes run through the Borough (A21 and A232) and a short section of the A20 clips its Northeast boundary. There are good transport links to Central London, which is approximately 9 miles from Bromley. The main shopping areas are Bromley and Orpington Town Centres with approximately 90,000 and 25,000 daily shoppers respectively. Other significant shopping areas are at Beckenham, Penge and West Wickham. In October 1993, the control and enforcement of all on-street parking throughout the Borough (except for the designated red routes) was taken over by the London Borough of Bromley. The Police were responsible for control and enforcement before this date. Enforcement was carried out under the 1991 Road Traffic Act until 31st March 2008 when it was replaced by the Traffic Management Act 2004. In October 2003, we began using closed circuit television (CCTV) as a parking enforcement tool to issue penalties to motorists for the contravention of being in a bus lane. Currently 10 dedicated bus lane enforcement cameras are used to enforce 7 bus lanes within the Borough. These cameras and other networked cameras have been used since November 2005 to enforce parking restrictions in congested areas. The aim is to prevent vehicles causing traffic hazards and delays and jeopardising the safety of pedestrians. The experience of using CCTV alongside traditional enforcement methods has proved to be an excellent operational tool that compliments traditional methods.

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OVERVIEW OF PARKING PROVISION AND STRATEGY

We provide public parking facilities to assist with traffic management and environmental improvements. The on-street facilities (typically those located by the kerbside) and off-street facilities (within our car parks) are distributed throughout the Borough. The facilities are paid for completely by the users. Maximum length of stay restrictions are generally structured to promote short-term parking and high turnover of spaces in town centres, but a degree of long-term parking is permitted in the outer areas and our car parks to meet the needs of different motorists, such as commuters. There are currently 254 pay and display machines located in various roads and car parks throughout the Borough. These have been provided by the company Parkeon and are solar powered, therefore they do not need an electrical source in order to operate. Payment to these machines can only be made by coins (5p, 10p, 20p, 50p, £1 and £2) and payment is pre-paid. ‘Pay on foot’ is the term used for the method of payment in our three multi-storey car parks in Bromley town centre. The machines have been provided by the company Alfia Limited. Payment to these machines can be made by coins (5p, 10p, 20p, 50p, £1 and £2) or by £5, £10 and £20 currency notes and payment is made on exit. Table 1 shows the on-street controlled parking stock in Bromley town centre and the tariffs that applied during the period 1st April 2007 to 31st March 2008.
Table 1

Bromley town centre Length of stay 2 hour bays 4 hour bays No limit

Number of Spaces 177 236 337

Tariff £1.00 per hour £0.80 per hour £0.50 per hour

Table 2 shows the on-street controlled parking stock in other areas of the Borough and the tariffs that applied during the period 1st April 2007 to 31st March 2008.
Table 2

Other areas of the Borough Length of stay 2 hour bays 3 hour bays 4 hour bays No limit 1.

Number of Spaces 507 116 136 137

Tariff (Minimum £0.30 per hour Maximum £0.60 per hour) Location specific Location specific Location Specific Location Specific

Principles of Parking - provision The structured use of car parking controls is an essential tool in helping to balance competing demands for road space, restraining non-essential traffic, and in encouraging a shift towards more sustainable modes of travel.

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The Council’s reasons for introducing and enforcing on-street waiting and loading restrictions are: • • • • • • • • 2. to improve the safety of road users; to assist the smooth flow of traffic and reduce traffic congestion; to assist and improve bus movement; to assist in providing a choice of travel mode; to ensure effective loading/unloading for local businesses; to provide a turnover of available parking spaces in areas of high demand; to assist users with special requirements, such as disabled drivers; and to promote and enhance the health of the local economy.

Off-street parking Off-street car parking also contributes to many of these objectives, particularly where it is co-ordinated with on-street provision, for example by offering longer stays than it is possible to offer on-street, and also by providing capacity which is not available at the kerbside. In general, motorists tend to prefer on-street to off-street parking due to perceptions of convenience and security.

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Park Mark, the Safer Parking Award Park Mark is an initiative of the Association of Chief Police Officers (ACPO) designed to reduce crime and the fear of crime within parking facilities. The Safer Parking Award Scheme is managed by the British Parking Association through Development Managers and supported by the Home Office, the Scottish Executive and all the Police Forces in England, Scotland, Wales and Northern Ireland. The primary aim of the scheme is to prevent criminal behaviour within the parking environment. Owners/operators of a parking facility are therefore required to adopt an active management strategy to ensure minimal occurrence of crime. After assessment, the Police can award Park Mark status to parking facilities that are properly managed and maintained. These facilities will also have achieved appropriate standards that contribute to reducing the opportunity for crime, as follows: • • • • surveillance; lighting; signage; cleanliness.

Currently, 21 of the 32 public car parks that we own and maintain have been awarded Park Mark and we are looking to achieve this status for more of our car parks in the future. Park Mark has also been awarded to the onstreet parking facility in Crofton Road, Locksbottom. 7

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Off-street parking capacities Table 3 gives the number of spaces for each car park operated by the Council and indicates which car parks have been awarded Park Mark status.

Table 3

Car Park
Burnt Ash Lane Chelsfield Churchill Way Coach Park Civic Centre Multi Storey Coney Hall Cotmandene Crescent Crown Lane Dunbar Avenue Fairfield Road High Street, Chislehurst High Street, West Wickham Homefield Rise Hornbrook House Lebanon Gardens Lennard Road Memorial Hall Orpington College Palace Grove Penge East Plaistow Lane Priory Gardens Queensway Ravenswood Avenue Red Hill South Street St Georges Road, Beckenham Station Approach, Hayes Station Road, Bromley Station Road, West Wickham The Hill Multi Storey The Spa, Beckenham Village Way Multi Storey Wharton Road Westmoreland Road West Wickham Leisure Centre TOTAL

Parking Spaces
101 70 2 721 27 68 24 35 98 140 119 0 65 28 54 50 83 97 56 77 13 48 153 34 68 138 127 83 67 805 154 278 16 581 64 4,544

Disabled Bays

Park Mark

4 21

2 5 2 15 2 2 2 2

1 4 2 2 3 2 6 16 5 6 2 106

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THE SERVICES WE PROVIDE

Parking Services are contacted throughout the year on a wide range of subjects and concerns that motorists and the public have. This results in the section always being very busy. The range of services we provide includes the provision of parking facilities, enforcement of parking restrictions, the issue of residents’ parking permits, business permits, visitors’ vouchers, blue badges, dispensations and suspensions. 1. Parking permits There are 6 main permit areas within the London Borough of Bromley, including Bromley town centre and Orpington. These have been introduced to ensure that there is a balance between the need for residents to be able to park near their homes and the needs of other motorists. Some of these areas have been further divided to allow greater control. The Bromley town centre Controlled Parking Zone was introduced in 1999 with others being implemented over the following years. There are three types of permit that allow motorists to park in areas/bays where controlled parking schemes apply. These are: • • • residents’ permits; business permits; visitors’ vouchers.

Our Permit Section processes permit and visitors’ voucher applications. Table 4 shows the total numbers of permits and visitors’ voucher books issued for each area between 1st April 2007 and 31st March 2008.
Table 4

Parking Area

Parking Zone

Year introduced

Permit cost £

Total number of permits issued 277 2,014 3,306 2 4 35 50 35 95 318 58 2,720 1,155

Bromley Central Bromley North Bromley South Ledrington Road Locksbottom Locksbottom Orpington Orpington Burnt Ash Lane North Bromley Business Beckenham Visitors’ Vouchers (books of 15) Visitors’ Vouchers (Pensioners)

A B C D E LB H I J B/C F All Zones *

1998 1998 1998 2003 2003 2003 2004 2004 2004 2001 2006 1998

45.00 25.00 25.00 40.00 55.00 200.00 25.00 55.00 25.00 75.00 60.00 25.00 free

All Zones *

1998

* Residents in zone A can buy visitors’ vouchers only for zones B and C

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2.

The Blue Badge Scheme This is a national arrangement of parking concessions for people with severe walking difficulties who travel as drivers or passengers. The scheme allows badge holders to park close to their destination but the national concessions apply to on-street parking only. A dedicated team of staff based in the Parking Shop are responsible for the receipt and processing of all blue badge applications. They use Department for Transport guidelines to make decisions on eligibility to join the scheme and issue approximately 3,000 blue badges per year. For further information, contact our Blue Badge Team on 020 8461 7629.

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Dispensations and suspensions A parking dispensation allows a commercial vehicle to park on a waiting restriction (yellow line) during restricted hours in circumstances where the vehicle needs to be close to a specific location. For example, for carrying out works that require the driver to park close to a building or site where continuous access is required to load or unload goods or materials. Our charge for 2007/08 for the issue of a parking dispensation was £12.50 per vehicle per week. A parking suspension allows a motorist to park for a specific purpose in a pay and display or meter bay during restricted hours. For example, for carrying out works that require the driver to park close to a building or site where continuous access is required to load or unload goods or materials. We will also issue a suspension for the placing of a skip (provided that a licence has been obtained from the London Borough of Bromley). When we issue a suspension, we will place signs at the location to clearly indicate to other motorists that the bay has been temporarily removed from service. Our charge for 2007/08 for the issue of a parking suspension was £25.00 per bay per week. Charges will be waived for applications in connection with funerals, blood transfusion, public health screening and domestic removals. In these circumstances, permission to park must be requested at least 48 hours in advance and will be subject to assessment to ensure that a parked vehicle will not cause an obstruction/hazard.

4.

Parking enforcement We have already mentioned the importance of on-street parking enforcement provided by Vinci Park. To ensure professional and adequate enforcement takes place, an average of 23 Civil Enforcement Officers (CEOs) are deployed per day. The hours of enforcement are primarily between 8.30am to 6.30pm when most restrictions are in force. However, enforcement at other times is also undertaken to ensure a comprehensive service is provided. CEOs use up to date technology to issue Penalty Charge Notices (PCNs) and record photographic images of contraventions. Each CEO is checked through the Criminal Records Bureau (CRB) and is 10

required to pass a rigorous training schedule prior to undertaking enforcement duties. 5. Enforcement requests We received approximately 1,700 requests for enforcement at specific locations in the Borough from the general public (approximately 1 per hour) between 1st April 2007 and 31st March 2008. We passed these details to our enforcement contractor, Vinci Park, and arrangements were made for a Civil Enforcement Officer or our CCTV mobile unit to visit the location. We are pleased to be able to provide this service and endeavour to respond to requests as quickly as possible, normally the same day. If not, certainly by the next day. If there is an ongoing problem, the feasibility of more regular enforcement may be investigated. 6. School Crossing Patrols The School Crossing Patrol Service was first introduced in the 1950s. The service for the whole of London was run by the Metropolitan Police Service until April 2000, when it was handed over to Local Authorities. The law gives Local Authorities the power to provide patrols, although they do not have to do so. However in Bromley, we see it as an important public service and part of our efforts to reduce casualties. There are 47 primary school sites in the London Borough of Bromley where School Crossing Patrols are in place primarily to help children, their families and carers, cross the road safely on their way to and from school. When a patrol displays their stop sign, motorists must stop. If they do not, they are breaking the law. They can face a £1,000 fine and 3 penalty points on their licence, or disqualification. Patrols are allowed to stop traffic for anyone wishing to cross the road so long as they are operating at their approved site and within their authorised hours of duty. 7. Who provides the services Our services are provided by the Parking Team, consisting of 18 dedicated permanent members of staff, as listed below. • • • • • • • • • • • • • • • Head of Parking Operations Manager Processing and Representations Manager Parking ICT Manager and Project Co-ordinator CCTV and Controls Manager CCTV Enforcement Supervisor 2 CCTV Enforcement Officers Customer and Communications Officer Parking Inspector Complaints and Information Officer Senior Parking Officer Finance Officer Appeals Officer Bailiff Officer 3 Parking Officers (dealing with appeals and administration with temporary contract/agency staff employed from time to time as required) 11

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RECENT CHANGES AND NEW DEVELOPMENTS

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Traffic Management Act 2004 On 31st March 2008, the Government replaced Decriminalised Parking Enforcement (DPE) across the country with Civil Parking Enforcement (CPE), which is carried out under the Traffic Management Act 2004 (TMA). The new legislation represents the largest single shift in the way parking enforcement is conducted since the Road Traffic Act 1991. The Government’s aim is to provide consistency by creating a single framework for parking regulations across the country. It ensures a fair system is in place and requires councils to be more transparent and accountable. In line with the new legislation, we have introduced many changes to the way we deal with appeals and enforce parking regulations, for example: a. Challenges received prior to the issue of a Notice to Owner or Enforcement Notice must now be dealt with; prior to TMA, this was optional. However, we had already adopted this practice prior to the new legislation. b. Representations can now be made in response to a Penalty Charge Notice for a parking contravention that is enforced by CCTV and issued by post. In these cases, we will not issue a Notice to Owner. c. A Penalty Charge Notice no longer needs to be placed on a vehicle, or handed to a driver to be properly served. d. Parking Attendants are now known as Civil Enforcement Officers. Other less obvious changes have taken place; the emphasis driven by Central Government was on the Local Authority’s duty to show transparency and fairness, with a move away from inappropriate enforcement. We have welcomed this approach and have actively looked at how our services can be further improved in line with the new legislation.

2.

Differential parking penalties Differential parking penalties became a reality on 1st July 2007 following the approval of the Mayor for London and the agreement of the Secretary of State. The Government’s aim is to make the system fairer. Higher penalties are issued to motorists who park where it is not generally permitted. For example, on yellow lines, the footway, school "Keep Clear" markings, or in residents’, permit or disabled bays without displaying the appropriate permit or badge. The less serious contraventions, which incur the lower charge, include contraventions such as, overstaying time paid for in a pay and display bay, or parking outside bay markings. In circumstances where a driver parked in a permit bay and submits evidence in the form of a visitors’ voucher valid for the date of the contravention, we will 12

accept the evidence as confirmation that the driver was visiting a resident and the lower charge will apply. 3. The Smart car (mobile CCTV unit) Between June and December 2007, enforcement trials began using a Smart car carrying recording equipment. The primary aim was to alleviate the problems caused by vehicles parking incorrectly outside schools in the Borough. The trials proved successful and as a result, this method of enforcement was implemented in April 2008. The yellow zig-zag lines are placed outside school entrances to prevent potentially fatal accidents by ensuring approaching drivers can see children entering or leaving the school and children can see approaching vehicles. By enforcing using the mobile CCTV unit, drivers are discouraged from parking dangerously and compromising the safety of children and pedestrians. When the Smart car is not enforcing outside schools, it is utilised at other locations throughout the Borough enforcing pedestrian zig-zags, bus stops and other parking contraventions. 4. Head cams We are currently undergoing tests to assess the performance of ‘Head Cams’, which are video cameras that can be attached to headwear or epaulettes (the shoulder-piece of the officer’s uniform). If the trial is successful, these devices will be used by Civil Enforcement Officers when issuing Penalty Charge Notices. Our aim is to help: a. establish training requirements for Civil Enforcement Officers; b. improve the quality of communication to motorists and the general public; c. provide more details of parking contraventions, which will assure fairness, transparency and accountability in the appeals process and in dealing with complaints; d. provide evidence of physical assaults and verbal abuse on officers. 5. Mobile phone parking Trials using mobile phone technology are continuing to help with the changes to the parking provision in Orpington. Traditional pay and display parking still applies in some roads, however to compliment this, drivers can now also pay using their mobile phone within the zone. Paying for parking using a mobile phone has many benefits, including: no need to find coins; helping to avoid parking fines due to lost or badly displayed tickets; helping to avoid parking fines whereby the motorist receives a text message indicating when their time is due to expire (charges apply); 13

reducing the need for more pay and display machines thereby reducing clutter and the potential for vandalism; parking charges by the minute so motorists do not need to guess the predicted length of stay. To register with Parkmobile, our electronic parking provider, a simple registration process must be completed online or by telephone. The driver’s mobile phone number, vehicle registration number and debit card or credit card details will be required when registering. Membership of the scheme costs £1 per month, or 20p per parking session. After completing the registration process, drivers will have access to an online personal page where they can view their parking history and invoices, set up text alerts and receive other useful information. Once registered, drivers can activate their parking by calling Parkmobile and inputting the code that appears on signs in the specific street in which they are parking, ensuring they deactivate when they leave. The trial in Orpington is coming to an end and this year we are actively looking at rolling out the concept to all areas of the Borough both on-street, at locations located by the kerbside and also off-street within our car parks. 6. Card payments in car parks We have recently upgraded a number of payment machines within the Civic Centre and The Hill multi-storey car parks. The new machines have built in credit card payment facilities. It is our intention to have these machines live and operational before the end of the calendar year 2008.

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STATISTICAL PERFORMANCE AND INFORMATION REGARDING PENALTY CHARGE NOTICES (PCNs) ISSUED

Most people associate Parking ‘tickets’ and the appeal process with Parking Services - it certainly evokes strong feeling. Specialist software is used to process appeals and technology is used to issue PCNs. We aim to be responsive and provide ample information to assist motorists with their appeals, which we acknowledge can sometimes be stressful and frustrating. We have made and continue to make changes, so that the experience of making an appeal is clearer and less stressful. These changes include: • • • • speedy replies; nearly all responses to appeals are sent out within 2 weeks; better use of plain English less jargon; more information on the web and on the PCN itself.

We are always looking to improve further, so if you have any suggestions or ideas, please do not hesitate to contact us. Table 5 gives a breakdown of PCNs according to the method of issue and shows the total numbers issued between 1st April 2006 and 31st March 2008 (the figures for the period 1st April 2006 to 31st March 2007 are for information and comparison).
Table 5

PCNs issued

01/04/06 – 31/03/07 01/04/07 – 31/03/08 1.

CCTV (parking only) 3,294 7,120

Civil Enforcement Officers 67,059 67,943

CCTV (bus lane) 10,390 7,136

Total

80,743 82,199

Summary of total number of PCNs issued We issued a total of 82,199 PCNs for the period 1st April 2007 to 31st March 2008. The vast majority (67,943) were issued using traditional parking enforcement methods where a Civil Enforcement Officer (previously known as a Parking Attendant) served the PCN. This amount is very similar to the previous year. A total of 7,120 PCNs were issued by CCTV enforcement between 1st April 2007 and 31st March 2008 for contraventions such as parking on a loading ban. For the same period, a total of 7,136 PCNs were issued for bus lane contraventions, which is a reduction of over 3,000 from the previous year.

2.

On and off-street breakdown of PCNs issued Each Local Authority has a duty to supply figures to various Government departments on different types of enforcement and where PCNs were issued. The Department for Transport requires a breakdown of on and off street PCNs issued by each authority. On-street is recognised as pay and display bays and yellow line restrictions, etc. Off-street is defined essentially as car parks. The PCNs issued by CCTV shown above are included in the number of on-street contraventions. 15

Please note that these figures are for the financial year (1st April 2007 – 31st March 2008) and may differ to other publications, as the Department for Transport work to the calendar year (1st January to 31st December). 3. Challenges and representations received Table 6 shows the total numbers and percentages of challenges and representations received between 1st April 2007 and 31st March 2008.
Table 6

Challenges for PCNs issued 01/04/07 – 31/03/08 18,082

Percentage of challenges received against total PCNs issued 21.99%

Total Representations received 6,777

Percentage of total Representations received 8.24%

Between 1st April 2007 and 31st March 2008, we received a total of 18,082 challenges against PCNs, which equates to 21.99% of the total figure of penalties issued (82,199). For the same period, a total of 6,777 representations were received, which equates to 8.24% of the total figure. 4. Waivers, write-offs and cancellations Table 7 shows the numbers and percentages of PCNs that were waived, written off and cancelled between 1st April 2007 and 31st March 2008.
Table 7

Waived Number 3,575

Written-off % Number % 4.35 5,062 6.16

Cancelled Number % 1,504 1.83

Total Number % 10,141 12.34

A total of 3,575 PCNs were waived during the period; a large proportion of this figure (1,167) was due to the motorist displaying their pay and display ticket incorrectly when the PCN was issued, but providing it later to support an appeal. This subsequently enabled us to prove that it was valid and an attempt had been made to display it in the vehicle when the PCN was issued. A total of 5,062 PCNs were written-off during the period; 925 of these were for penalties returned by the Royal Mail whereby the keeper did not live at the address and a new resident provided documentary evidence that confirmed they resided at the address. A total of 1,504 PCNs were cancelled during the period for a variety of reasons, such as incorrect vehicle details being recorded at the time of the contravention. 5. Debt recovery and bailiff action A total of 8,201 cases were referred to our debt collection bailiff companies for the period 1st April 2007 to 31st March 2008. These were cases that prior to bailiff referral, had not been withdrawn, waived or cancelled and for 16

which payment had not been received. There are a number of reasons why bailiffs provide important services, particularly in tracing individuals who are attempting to avoid paying their penalties. Outstanding debts were collected for approximately 20% of the cases referred to the bailiffs for the period. 6. Contravention codes, descriptions, charging levels and zones Table 8 shows a list contravention codes, descriptions, charging levels, zones and total numbers and percentages of PCNs issued between 1st April 2007 and 31st March 2008 per contravention code.

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Differential Parking and Moving Traffic Contravention Charges – Total Number and Percentage of PCNs Issued between 1st April 2007 and 31st March 2008
Table 8

Code

Contravention Description

Differential Charging Level

Within Bromley Controlled Parking Zone

Outside Bromley Controlled Parking Zone

01 02 04 05 06 07 08 09 10 11 12

14 15 16 18 19

20 21 22 23 24 25

Parked in a restricted street during prescribed hours Parked or loading/unloading in a restricted street where waiting and loading/unloading restrictions are in force Parked in a meter bay when penalty time is indicated Parked after the expiry of paid for time Parked without clearly displaying a valid pay & display ticket Parked with payment made to extend the stay beyond initial time Parked at an out-of-order meter during controlled hours Parked displaying multiple pay & display tickets where prohibited Parked without clearly displaying two valid pay and display tickets when required Parked without payment of the parking charge Parked in a residents' or shared use parking place without clearly displaying either a permit or voucher or pay and display ticket issued for that place Parked in an electric vehicles’ charging place during restricted hours without charging Parked in a residents’ parking space without clearly displaying a valid residents’ parking permit Parked in a permit space without displaying a valid permit Using a vehicle in a parking place in connection with the sale or offering or exposing for sale of goods when prohibited Parked in a residents’ or shared use parking place displaying an invalid permit, an invalid voucher or an invalid pay and display ticket Parked in a loading gap marked by a yellow line Parked in a suspended bay/space or part of bay/space Re-parked in the same parking place within one hour of leaving Parked in a parking place or area not designated for that class of vehicle Not parked correctly within the markings of the bay or space Parked in a loading place during restricted hours without loading

Higher Higher Lower Lower Lower Lower Lower Lower Lower Lower Higher

120 120 80 80 80 80 80 80 80 80 120

100 100 60 60 60 60 60 60 60 60 100

Total Number of PCN’s Issued April 07 to March 08 14022 7119 39 9653 6405 n/a n/a n/a n/a 795

Percentage of PCN’s Issued April 07 to March 08 17.06% 8.66% 0.05% 11.74% 7.79% n/a n/a n/a n/a 0.97%

Higher Lower Higher Higher Lower

120 80 120 120 80

100 60 100 100 60

4852 n/a n/a 2362 n/a 112

5.90% n/a n/a 2.87% n/a 0.14%

Higher Higher Lower Higher Lower Higher

120 120 80 120 80 120

100 100 60 100 60 100

n/a 119 n/a 3196 413 1585

n/a 0.14% n/a 3.89% 0.50% 1.93%

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Code

Contravention Description

Differential Charging Level

Within Bromley Controlled Parking Zone

Outside Bromley Controlled Parking Zone

26 27 30 34

Vehicle parked more than 50cm from the edge of the carriageway and not within a designated parking place Parked adjacent to a dropped footway Parked for longer than permitted Being in a bus lane

Higher Higher Lower Higher Moving Traffic Contravention Lower Lower Higher Higher Higher Higher Higher Higher Higher Higher Higher Higher Higher Higher Higher Lower Higher Lower Higher Lower Higher

120 120 80 120*

100 100 60 120

Total number of PCN’s Issued April 07 to March 08 469 202 404 7131

Percentage of PCN’s Issued April 07 to March 08 0.57% 0.25% 0.49% 8.68%

35 36 40 41 42 45 46 47 48 49 55 56 57 61 62 63 70 73 74 80 81

Parked in a disc parking place without clearly displaying a valid disc Parked in a disc parking place for longer than permitted Parked in a designated disabled person’s parking place without clearly displaying a valid disabled person’s badge Parked in a parking place designated for diplomatic vehicles Parked in a parking place designated for police vehicles Parked on a taxi rank Stopped where prohibited (on a red route or clearway) Stopped on a restricted bus stop/stand Stopped in a restricted area outside a school Parked wholly or partly on a cycle track A commercial vehicle parked in a restricted street in contravention of the Overnight Waiting ban Parked in contravention of a commercial vehicle waiting restriction Parked in contravention of a coach ban A heavy commercial vehicle wholly or partly parked on a footway, verge or land between two carriageways Parked with one or more wheels on any part of an urban road other than a carriageway (footway parking) Parked with engine running where prohibited Parked in a loading area during restricted hours without reasonable excuse Parked without payment of the parking charge Using a vehicle in a parking place in connection with the sale or offering or exposing for sale of goods when prohibited Parked for longer than the maximum period permitted Parked in a restricted area in a car park

80 80 120 120 120 120 120 120 120 120 120 120 120 120 120 80 120 80 120 60** 100**

60 60 100 100 100 100 100 100 100 100 100 100 100 100 100 60 100 60 100 60 100

n/a n/a 2457 n/a n/a 343 n/a 1260 296 n/a 13 n/a n/a n/a 6095 n/a n/a n/a n/a n/a 28

n/a n/a 2.99% n/a n/a 0.42% n/a 1.53% 0.36% n/a 0.02% n/a n/a n/a 7.41% n/a n/a n/a n/a n/a 0.03%

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Code

Contravention Description

Differential Charging Level

Within Bromley Controlled Parking Zone

Outside Bromley Controlled Parking Zone

82 83 84 85 86 87 89 90 91 92 93 94 95 96 99

Parked after expiry of paid for time Parked in a car park without clearly displaying a valid pay and display ticket Parked with additional payment made to extend the stay beyond time first purchased Parked in a permit bay without clearly displaying a valid permit Parked beyond bay markings Parked in a disabled person’s parking space without clearly displaying a valid disabled person’s badge Vehicle parked exceeds maximum weight and/or height and/or length permitted in the area Re-parked within one hour of leaving a bay or space in a car park Parked in a car park or area not designated for that class of vehicle Parked causing obstruction Parked in a car park when closed Parked in a pay & display car park without clearly displaying two valid pay and display tickets when required Parked in a parking place for a purpose other than the designated purpose for the parking place Parked with engine running where prohibited Stopped on a pedestrian crossing and/or crossing area marked by zig-zags

Lower Lower Lower Higher Lower Higher Higher Lower Higher Higher Lower Lower Lower Lower Higher

60** 60** 60** 100** 60** 100** 100** 60** 100** 100** 60** 60** 80 80 120

60 60 60 100 60 100 100 60 100 100 60 60 60 60 100 Total

Total number of PCN’s Issued April 07 to March 08 5363 5937 n/a 31 448 580 n/a n/a 99 n/a 16 n/a n/a n/a 313 82199

Percentage of PCN’s Issued April 07 to March 08 6.52% 7.22% n/a 0.04% 0.55% 0.71% n/a n/a 0.12% n/a 0.02% n/a n/a n/a 0.38% 100.00%

* Please note that moving traffic contraventions are not affected by Bromley’s Controlled Parking Zone and therefore only one charge applies. ** Please note that the differential level of charge relating to car park contraventions is the same whether they occur within or outside Bromley’s Controlled Parking Zone.

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7 1.

FINANCIAL INFORMATION 2007/2008 Parking income and expenditure Parking enforcement income has always been a contentious issue and we often hear the term ‘it is just a money making exercise’. Hopefully the information below will go some way to explaining some of the misconceptions about parking income both from PCNs and car parking charges. Under section 55 of the Road Traffic Regulation Act 1984 as modified by regulation 25 of the Civil Enforcement of Parking Contraventions (England) General Regulations 2007, each Local Authority is obliged to publish their accounts. The income and expenditure figures for our parking account are illustrated overleaf. If you require further information, please contact us. Ideally we would like to be in the position of not having to issue any PCNs. However, this will only happen if drivers comply with parking regulations, traffic regulations and road signs and, of course, are never late back to their vehicle after their pay and display ticket has expired. The benefits of compliance include improved road safety, better vehicular movement and clearer access for pedestrians and individuals with disabilities. Other less obvious benefits include an enhanced local economy, for example, turnover of parking bays outside shops with time limited bays and the effect of less congestion on the environment. The charges for PCNs are not set by Local Authorities, but by the Secretary of State, however we have the responsibility for enforcement. We enforce to a level that aims to encourage compliance but cannot be viewed or demonstrated as being over zealous. It is therefore beyond our control that financial surpluses are made, due to the number of parking contraventions that take place within the Borough against the cost of enforcing. Under current legislation, any surplus is limited to meeting the cost of providing and maintaining parking facilities, highways and street improvement schemes, traffic management schemes, highways maintenance and public transport services. Here at Bromley, the remainder of the surplus from parking charges and income from PCNs is allocated as our contribution to the Freedom Pass, which helps people aged 60 or over to travel around London. The charging for parking spaces on and off-street is less contentious. Our aim is to remain competitive in our pricing, but to charge according to the costs of managing our parking stock/spaces in line with approved strategies, as described in chapter 3.

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2.

Parking Place Reserve Account Table 9 shows the Parking Place Reserve Account - actual expenditure and income for the year ending 31st March 2008.

Table 9

PARKING PLACE RESERVE ACCOUNT LONDON BOROUGH OF BROMLEY ACTUAL EXPENDITURE AND INCOME FOR THE YEAR ENDING 31ST MARCH 2008

Description Expenditure Running Expenses Recharges Total Expenditure

Off-Street Enforcement £ 372,537 372,537

On-street Parking £ 512,365 168,384 680,749

On-Street Enforcement £ 1,447,329 1,447,329

Permit Parking £ 297,801 23,130 320,931

Disabled parking £ 9,638 (298) 9,341

TOTAL £ 2,639,670 191,216 2,830,886

Income Parking Fees - meters etc. Other income Parking Charge Notices Total Income Net Expenditure

0 0 (378,651) (378,651) (6,114)

(1,919,047) (9,500) (1,928,547) (1,247,798)

0 0 (2,529,086) (2,529,086) (1,081,757)

(195,765) 0 (382,827) (578,592) (257,661)

(9,341) 0 0 (9,341) 0

(2,124,153) .(9,500) (3,290,564) (5,424,217) (2,593,331)

Defrayed expenditure The surplus on "on-street parking" in 2007/08 is Cr £2,593,331 The following expenditure is therefore off set against this surplus: Traffic Management schemes Maintenance of car parks Improvement Schemes Park and Ride Proportion of Concessionary Fares 59,127 282,728 198,511 31,627 2,021,337 2,593,331

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8

GLOSSARY OF TERMS

The glossary below, which is in alphabetical order, explains some terms and phrases in the Annual Report that may be unfamiliar to you. CANCELLATIONS A PCN is cancelled when we consider that it has been issued in error and close the case without accepting payment. CIVIL ENFORCEMENT OFFICER (CEO) This is a designated name given by the Traffic Management Act 2004 to those officers engaged by councils to issue Penalty Charge Notices. CEOs (formerly known as Parking Attendants) may be employed directly by the Council or through a specialist contractor. CONTRAVENTION A contravention is failure by a motorist to comply with traffic or parking regulations. CONTROLLED PARKING ZONE (CPZ) This is an area where parking is restricted during certain times of the day. The main aim of a CPZ is to ensure that parking spaces within the zone are managed to balance the needs of residents and other motorists. In a CPZ the restrictions are shown by signs placed on all vehicular entry points to the zone. Signs are only required within the zone where the restrictions are different from those on the entry signs. There will not usually be a sign for a yellow line where the restrictions are the same as on the entry signs. DECRIMINALISED In October 1993, parking enforcement was decriminalised across the London Borough of Bromley. This means that it is no longer illegal to park in breach of regulations. Enforcement of most of the on-street parking regulations is now the sole responsibility of the Local Authority rather than of the Police. Non-compliance is treated as a civil offence rather than a criminal offence. Ultimately unpaid Penalty Charge Notices are pursued by debt collection agencies, rather than through the criminal courts. DIFFERENTIAL PARKING PENALTIES This is the name given to the changes in the levels of charging for penalties implemented by the Government on 1st July 2007 to make the system fairer. Higher level charges apply to contraventions that are considered serious and lower levels to those that are considered less serious.

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ENFORCEMENT NOTICE An Enforcement Notice is a statutory notice served by the authority to the person they believe is the owner of a vehicle issued with a Penalty Charge Notice. This notice is only served for bus lane contraventions if the penalty remains unpaid after 28 days. Within 28 days of the Enforcement Notice, the owner is required to either: • make payment of the full penalty charge; or • make representations against liability for the charge. MULTI-STOREY CAR PARK (MSCP) A multi-storey car park is a building that has a number of floors or levels designed specifically for vehicle parking. NOTICE TO OWNER (NTO) A Notice to Owner is a statutory notice served by the authority to the person they believe is the owner of a vehicle issued with a Penalty Charge Notice. This notice is served for parking contraventions where a penalty issued by a CEO remains unpaid after 28 days. Within 28 days of the Notice to Owner, the owner is required to either: • make payment of the full penalty charge; or • make representations against liability for the charge. OFF-STREET PARKING Off-street parking facilities are those within car parks. ON-STREET PARKING On-street parking facilities are those by the kerbside ORDER FOR RECOVERY OF UNPAID PENALTY CHARGE This is an order for recovery of an unpaid penalty charge which has been registered with the Traffic Enforcement Centre (TEC). TEC is currently situated at the County Court in Northampton and is the centre where unpaid penalty charges are registered as debts at the County Court. This is an automated process, not requiring, or allowing an appearance by any party and once registration has taken place, the debt can be passed to a bailiff for collection of the outstanding monies. PAY ON FOOT Pay on foot is a method of payment for parking in a car park bay whereby on arrival the driver stops at the barrier, takes a ticket and parks their car. On leaving, the driver inserts the ticket in a pay station and pays the parking charge. He/She then takes back the ticket, drives to the barrier, inserts the ticket and the barrier lifts for exit.

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PARKING ATTENDANT (PA) This is a designated name given by the Road Traffic Act 1991 to those officers engaged by councils to issue Penalty Charge Notices. PAs (now known as Civil Enforcement Officers, CEOs) may be employed directly by the council or through a specialist contractor. When parking enforcement was the responsibility of the Police, these officers were known as Traffic Wardens. PENALTY CHARGE NOTICE This is a notice issued because a vehicle has allegedly contravened a parking or bus lane regulation. A Penalty Charge Notice must contain certain information, including a description of the contravention alleged to have occurred. REGISTERED KEEPER This is the person or organisation recorded at the Driver and Vehicle Licensing Agency (DVLA) as being the keeper of a vehicle. Under the concept of owner liability, the registered keeper is presumed to be the owner of the vehicle for the purposes of enforcement, appeal and debt recovery action. REPRESENTATION A representation is a challenge against a Penalty Charge Notice after a Notice to Owner or Enforcement Notice has been issued. SPECIAL PARKING AREA (SPA) This is an area in which most on-street parking contraventions have been decriminalised. The area is established by a highway authority to enable the Local Authority’s Civil Enforcement Officers to put parking controls in place. WAIVERS A PCN is waived when we accept mitigating circumstances and close the case without accepting payment. WRITE-OFFS A PCN is written-off when we are unable to pursue the penalty and close the case without accepting payment. This may be when the DVLA has no information about the registered keeper, or even after our bailiff companies have attempted to collect the debt without success.

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