You are on page 1of 10

London Borough of Bexley

Annual Civil Parking Enforcement Report

1 April 2009 to 31 March 2010

London Borough of Bexley

Annual Report

Listening to you, working for you

Annual Civil Parking Enforcement Report 2009/2010


1. Introduction and Scope of Annual Report Page 2

2. Parking Enforcement Policy Page 3

3. Enforcement Service Page 4-5

4. Performance Charts Page 6-7

5. Car Parks Page 8

6. Financial Information Page 9

Annual Civil Parking Enforcement Report 2009/2010

1. Introduction and Scope of Annual Report

The main statutory regulations that The Council aims to:
govern the civil parking enforcement
• Provide fair and consistent parking
service provided by the London
services throughout the Borough
Borough of Bexley (the Enforcement
• Be transparent about its
Authority - EA) and its contractor
parking enforcement activities
for the above period (Vincipark Ltd)
• Accept accountability for the
are set down in Part 6 of the Traffic
quality of service it delivers.
Management Act 2004 (TMA 2004).

The Council intends to demonstrate that

The regulations cover the processes
it has achieved the above by publishing
involved in issuing, serving, challenging
a consistent set of statistics and financial
processing and recovering penalty
information each year which will form
charges and should be followed by
part of this annual performance report.
the EA, its contractor and motorists.
The Council will also publish further
Within the regulations there is a
information such as the number of
requirement for the EA to publish an
PCNs issued, the percentage paid,
annual performance report and this
the percentage cancelled and other
is the second formal report, (with the
processing related information.
first being published for 1 April 2008
to 31 March 2009). An informal report
is also available for 1 April 2007 to 31
March 2008 (published before the TMA
regulations came into effect). The above
reports as well as other parking related
information, such as procedural guidance,
permit application forms, Penalty Charge
Notice challenge forms, etc can be found
on Parking Services web pages www.

1 23
Annual Civil Parking Enforcement Report 2009/2010

2. Parking Enforcement Policy

The Council’s main parking

enforcement policy objectives are:

• To maintain public safety on

the public highway and in Council
operated car parks through fair
but robust enforcement of parking
restrictions and regulations

• To ensure that traffic is able to

flow freely through the borough by
deploying adequate resources to
main thoroughfares and bottle neck
junctions to minimise the disruption
caused by illegally parked motorists

• To improve motorist compliance

with parking controls through firm
but fair enforcement practices

• To ensure that parking demand

for residents, businesses, visitors and
shoppers is met through the provision .• To maintain public access to
of quality permit and paid for parking services and amenities and ensure
services and strict enforcement action is that the public highway can be
taken against illegally parked motorists used by all in particular those with
disabilities or special requirements, the
vulnerable, the elderly and children

• To keep the carriageways

clear of illegally parked vehicles
maintaining access for essential
vehicles, such as emergency
services and commercial deliveries

• To promote greener methods of

transport and reduce congestion on the
roads by implementing and enforcing
new traffic management schemes
designed to assist movement throughout
the borough, such as walking, cycling and
increasing the use of public transport.
2 34
Annual Civil Parking Enforcement Report 2009/2010

3. Enforcement Service
In 2009/2010 approximately 25 prominent display, as well as camera
Civil Enforcement Officers (CEOs) enforcement signs on the vehicles.
were employed by Vincipark Limited
(the contractor) to carry out civil CEOs are required to make detailed
parking enforcement duties on behalf notes of all Penalty Charge Notices
of the Council. The CEOs were (PCNs) issued, using their hand
deployed throughout the borough held computers and hand written
as a whole, through a mixture of notebooks. Where possible (although
walking and mobile patrols. it is not a mandatory requirement),
CEOs are encouraged to obtain digital
In addition, three Mobile In-car evidence to support the issue of each
Camera Enforcement (MICE) PCN. All evidence submitted by each
vehicles were provided as support: party, (including digital images), will
be considered by trained Authorised
• At locations where traditional Council Officers to determine liability in
methods of enforcement had not been respect of communication received from
as effective at achieving compliance motorists challenging the issue of PCNs.
as the Council would have liked
CEOs are mainly deployed on fixed beat
• At schools to address the patrols to ensure that certain roads are
dangerous practice of stopping visited at a suitable frequency, such beat
where stopping is not permitted or patrols can usually be found around
blocking the pavement endangering Controlled Parking Zones (CPZs), busy
pedestrians and in particular children town centres and local community
shopping areas. CEOs are also deployed
• At bus stops to ensure that public on mobile beats (using several vehicles)
services were maintained for all users to patrol the borough and visit locations
reported by the public as suffering from
• At locations where the Council was illegal parking and locations where it
aware of congestion and / or obstruction would not be practical to send walking
being caused by illegally parked vehicles patrol CEOs. Mobile units are deployed
on a borough wide basis and operated
All CEOs are uniformed and carry freely and outside of fixed beat patrols.
identification at all times, they also have
unique identifier numbers and hand held The performance of CEOs is measured
computers so that their movements on the quality of service they provide
can be tracked by the Council for and how well they assist in meeting
monitoring and performance purposes. both the contractual objectives
contained within the civil parking
The MICE vehicles are highly visible, enforcement contract and the overall
with the logos of both the Council objectives of the Council in respect of
and the enforcement contractor on the parking services it offers. Specific
3 45
Annual Civil Parking Enforcement Report 2009/2010

3. Enforcement Service(continued)

targets for the issue of PCNs are The Council carries out all processing,
not set, nor are CEOs offered any investigating, and responding to incoming
inducement or bonus payment based communication and public enquiries
on the number of PCNs issued. relating to PCNs. Trained Authorised
Council Officers consider all challenges
Any PCN issued which is subsequently made against PCNs issued, objectively
cancelled on the basis that the CEO and consistently, taking into consideration
did not discharge their duties correctly all evidence provided and any mitigation
when issuing the PCN, or where the offered in defence. The statutory
evidence reviewed by the Council is process also provides for an independent
deemed inadequate or not of sufficient review of a PCN through the Parking
quality, results in a contractual penalty and Traffic Appeal Service (PaTAS).
against the Contractor and dependent
on the severity of the failure may also The following charts provide details
result in further penalties against the of key civil parking enforcement
contractor and possibly the CEO as well. statistics for the period 1 April 2009
to 31 March 2010. They represent a
Differential charges were introduced snap shot of that period and it should
across London on 1 July 2007. be noted that due to the timescales
Since their introduction the penalty associated with processing PCNs some
charge issued is dependant on cases span across reporting periods.
the category of contravention.

There are two categories, “More

Serious” and “Less Serious”. More
Serious contraventions, such as parking
on yellow lines, on the pavement,
stopping on restricted bus stops, or
stopping on white or yellow zig zag
markings etc, are issued at a higher
charge than the Less Serious ones,
such as over-staying on time purchased
at a meter or pay and display area.

The Council has concentrated it’s

resources on addressing the more
serious contraventions within the
borough as these contraventions impact
significantly on the key performance
objectives of maintaining public
safety and keeping traffic flowing.

4 56
Annual Civil Parking Enforcement Report 2009/2010

4. Performance Charts
Chart 1 – Breakdown of the 54,583 PCNs issued 1 April 2009 to 31 March 2010.

This is a reduction of 4% on the

previous year however, payment rates

have increased by 1 % reflecting the

ongoing improvements made to the
quality and provision of the service.
This includes improvements to the
quality of PCNs issued through a
programme of performance monitoring,
and training of all staff involved in
the provision of parking services.

Chart 2 – Breakdown of the type of PCNs issued 1 April 2009 and 31 March 2010.

Off street refers to PCNs issued in

one of the Council’s 21 car parks.
MICE refers to PCNs issued by Mobile
In-car Camera Enforcement, (all
MICE PCNs are issued on street)

Chart 3 – Most common contraventions based on PCNs

issued between 1 April 2009 and 31 March 2010

The remaining PCNs were issued across a further 27 contraventions

5 67
Annual Civil Parking Enforcement Report 2009/2010

Chart 4 – Breakdown of PCNs issued between 1 April 2009 and

31 March 2010 for More Serious and Less Serious Contraventions.
The more serious contraventions include
such areas as school and pedestrian
zig zag markings, waiting and loading
restrictions and footway parking. There
has been an increase of nearly 10%
from the previous reporting period
(1 April 2008 to 31 March 2009), of
the number of PCNs issued against
the more serious parking contraventions as opposed to PCNs issued against the
less serious contraventions. This is directly in line with the Council’s policy and
demonstrates resources are focussed on the most serious contraventions.

Chart 5 – Representations received 1 April 2009 to 31 March 2010.

There were 15,147 Representations

received between 1 April 2009
and 31 March 2010 against PCNs
issued for the same period.

Chart 6 – Outcome of appeals related to PCNs issued 1 April 2009 to 31 March 2010.

It should be noted that only 2% of PCNs issued were appealed.

• Refused means that the appeal lodged

against the Council was not successful and
the penalty charge was deemed payable
• Allowed means the appeal lodged against
the Council was successful and payment
of the penalty charge was not required
• Not Contested means that the Council
did not provide a defence against the appeal
lodged – usually on the basis that the motorist presented further evidence which had not
been provided before to show that they were not liable for the penalty charge. This would
result in further recovery action being taken by the person taking on liability for the PCN.

6 78
Annual Civil Parking Enforcement Report 2009/2010

5. Car Parks
The Council is committed to maintaining resulting in the installation of improved
safe and secure car parks. Improvements quality CCTV cameras for public
have been undertaken in a number of safety and improved help points
Council car parks including enhanced • Redesign of the layout of
Closed Circuit TV (CCTV), improved several major car parks to increase
emergency help points, improved lighting, occupancy levels and reduce the
security fencing, internal decoration, potential of accidents occurring
layout changes and up-dated signing. • The appropriation of land and the
This has culminated in the Association construction of a new public pay and
of Chief Police Offices and the British display car park in Sidcup to improve
Parking Association awarding the the facilities available to the public and
Council the prestigious Safer Parking visitors and users of local amenities
Award for 17 of the Council’s car parks.
These awards are reviewed annually and
standards must be maintained to retain
the awards with annual inspections
being undertaken by the Metropolitan
Police and British Parking Association.

The Council currently operates a total of

21 public car parks across the Borough,
in all but one of the car parks motorists
are required to purchase a purchase
a pay and display ticket to cover the
duration of their stay. In Arnsberg Way,
Bexleyheath, there is a car park for
Blue Badge holders only and payment
for using this car park is not required.

A Capital investment programme

of improvement works was
undertaken in the previous reporting
period and this has resulted in:
• Improvements to the efficiency
and quality of lighting in several
major car parks throughout the
borough, with other similar initiatives
being considered for the future
• Major electrical wiring overhaul
of the Cinema multi storey car park

7 89
Annual Civil Parking Enforcement Report 2009/2010

6. Financial Information
The following chart shows how the All expenditure is in accordance with
Council spent the total on-street statutory regulations as set down in the
income (£2, 975000), it received from TMA and the Road Traffic Regulation
paid for parking fees and recovered Act 1984 (as amended). The Council’s
penalty charges for the period of parking account is provided to the
this report. No surplus has been Mayor of London’s office (Transport for
carried over to 2010/11 and some London) in accordance with regulations.
activities, such as parking permits
have been operated at a net loss.

8 9