SHERRY HODGE

PROFESSIONAL OVERVIEW

» Learning and development professional specializing in instructional design, training delivery, and
organizational change who captures learning objectives and needs quickly, partners well with clients and team
members, meets tight project timelines, and successfully implements initiatives.
» Instructional designer known for creating technical and soft skills training with exceptional writing for the Oil
and Gas (E&P), Global Transportation (Financial Services), and Education industries.
» Trainer and facilitator with proven excellence in communications and training delivery and enthusiasm for
watching learners become more knowledgeable while increasing workplace productivity.
» Curriculum specialist experienced in primary, secondary, and adult learning and development for diverse
audiences, such as engineers, scientists, accountants, support staff, and managers.
» Project leader and organizational development agent with achievements designing and delivering courses
for corporate projects within several functional sectors: Business Process Transformation, Change Management,
Human Resources, Training and Development, and Upstream and Downstream Learning Services.

TECHNOLOGY AND TOOLS EXPERTISE

SOFTWARE – ROBOHELP 5X & 6 | SNAGIT | VISIO | ADOBE ACROBAT AND CAPTIVATE | TECH SMITH CAMTASIA | MICROSOFT
OFFICE: WORD, EXCEL, POWERPOINT | VISIO | FLASH MEDIA | SAP ERP 2005 | SAP SOLUTION MANAGER AND SAP
PRODUCTIVITY PAK | BUSINESS OBJECTS | ARTICULATE | STORYLINE | SHAREPOINT
E-LEARNING/LMS – SKILLSOFT | NETG | TALENT NAVIGATOR | CORNERSTONE
SYSTEMS – MAINFRAME APPS | ACCOUNTS RECEIVABLE COLLECTIONS SYSTEM | GLOBAL RECEIVABLES PLATFORM | FREIGHT
ONLINE COLLECTIONS UPDATE SYSTEM | COLLECTIONS MANAGEMENT APPLICATION SYSTEM | CASH APPLICATIONS SYSTEM |
PWR | BRIO | TALISMA | TOW | ARTESIA | LANDMARK

EXPERIENCE

BP/GH Excelmore Learning & Management, LLC/Experis, Houston, TX | 2017–2019

SENIOR INSTRUCTIONAL DESIGNER – GLOBAL PROJECTS
(Projects: BP 2017–2019)

» GLOBAL PROJECTS – Led and assisted multiple Upstream and Downstream projects through each phase of the
ADDIE process. (Analysis, Design, Development, Implementation and Evaluation)
» CROSS-DISCIPLINE RELATIONSHIPS – Built relationships across various sectors of the business while assessing
and meeting learning needs.

Xerox/ACS, Houston, TX | 2010–2017

E&P (UPSTREAM) LEARNING / ADVISORY, TAS, ASSURANCE, AND TAX
SENIOR INSTRUCTIONAL DESIGNER
(Projects: Ernst & Young 2014–2017; BP 2010–2014)

» TRAINING DESIGN – Designed and developed company-specific programs, content roadmaps, and materials.
Created training courses for technical, management, and staff roles.
» NEEDS ANALYSIS AND REQUIREMENTS – Evaluated needs and developed new training materials and/or revised
existing documents or content. Collaborated with business units, subject matter experts (SMEs), and vendors to
develop course content.
» LEARNING STANDARDS AND PROCESSES – Used industry-standard and company-specific methodology.
» IMPLEMENTATIONS – Monitored course execution and delivery to ensure smooth content flow and sufficient
SME/Facilitator support.

Steverson Tech/Whitaker IT, Houston, TX | 2008–2010

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HR/CHANGE MANAGEMENT/BUSINESS PROCESS TRAINER

(Projects: Devon Energy)

» FACILITATION – Facilitated training for Central, Gulf, Southern, and Western divisions for Automated Variance
Reporting Projects (Production and Financial), improving skills and achieving performance results.
» PROJECT MANAGEMENT – Traveled extensively across the business. Developed and delivered (classroom and self-
study) for projects related to Well Files, Seismic Data, Project Approval/AFE’s, and Land Files.
» INSTRUCTIONAL/TRAINING DESIGN – Documented and developed materials for project teams. Planned, edited,
updated, and improved existing and new training and courseware materials.
» HR/TRAINING ADMINISTRATION – Attended meetings regarding training development and support to remain
current about the business. Managed files on drives and SharePoint locations to ensure up-to-date data. Handled
logistics and travel details, printing and distributing requests and participant rosters.
» RELATIONSHIP MANAGEMENT – Maintained strong cross-functional relationships with functional teams and BPT
department heads.
» COMMUNICATIONS – With team leads and project managers, communicated the nature and scope of coursework
to meet set business objectives. Reviewed with stakeholders the importance of delivery content.
» TRAINING EVALUATION AND RESULTS – Tracked and reported quality and feedback scores regarding training
materials. Saved the business thousands of dollars by developing and delivering training courses.

DHL Express – Financial Sector, Houston, TX | 2004–2008

HR/TRAINING AND DEVELOPMENT SPECIALIST
ACCOUNTS RECEIVABLE COORDINATOR/CASH SERVICES

» TRAINING DELIVERY – Traveled to corporate offices to train and coach new sales executives on behalf of five
priority groups. Oversaw training of Cash Services, Collections, Billing, and Dispute Resolutions groups. Led SAP
support and training to technical and functional end-users.
» LEARNING SOLUTIONS – Researched and identified issues then responded with creative, practical, department-
specific solutions. Worked with managers and SMEs to gather needs and develop strategies to ramp up new hires
quickly, improve leadership performance, and ensure business units ran smoothly.
» DOCUMENT MANAGEMENT – Managed and organized documents in RoboHelp to benefit the Customer Finance
Support Center’s files and data control.
» TRAINING COORDINATION – Designed and created training schedule, materials, and strategy for Project Phoenix
Phase I (SAP ERP 2005), an initiative serving 240 employees, as well as a PCI Compliance program.
» PROCESS AND POLICY CHANGES – Created and revised training materials and e-Learning—job aids, training
flashes, and presentations—using Flash and PowerPoint to update policies, procedures, and processes explicitly.
» INSTRUCTIONAL DESIGN – Led efforts to enhance functional area training and leadership development programs.
Met training needs by implementing the right design, delivery, and evaluation using BIC interventions.

EARLY CAREER

ACCOUNTS RECEIVABLE SPECIALIST | FMA Alliance, Houston, TX

LONG-TERM SUBSTITUTE TEACHER | North Forest ISD, Houston, TX
PARAPROFESSIONAL | Tenaha ISD, Tenaha, TX
BEHAVIORAL INSTRUCTOR | Evergreen Presbyterian Ministries, Carthage, TX

EDUCATION AND PROFESSIONAL DEVELOPMENT

Pursing M.Ed., Curriculum & Instruction – Learning, Design & Technology | University of Houston, Houston, TX
BACHELOR’S OF BUSINESS MANAGEMENT, cum laude | LeTourneau University, Houston, TX
In-House Training as a Participant or Facilitator includes: Leadership Development by Zenger Miller and Ken
Blanchard; Magic of Training course; (DHL) Design; Web Management; First Choice; Principles and Qualities of Genuine
Leadership; Providing Constructive Feedback; Effective Meetings; CFSC Metrics; Six Sigma – DMAIC Methodology SAP/One
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Customer and Finance for Leads; DHL systems – ARCS, FOCUS, GRP, ACT, CMAC; Behavior & Stress Management; Vehicle
Safety; Proper Lifting & Restraints; Sanitation; Nutrition; CPR; Attitude
Netg E-Learning program courses include: Train the Trainer, Facilitation Series, Leadership Development Series, Team
Conflict Series, Interpersonal Communication Skills, Advanced Business Series, Basic Finance, Financial Management,
Interview Skills, Team Participation

AFFILIATIONS

ATD (Association for Talent Development, formerly ASTD)

WEN (Women’s Energy Network)
New Light CCC – MEMBER