Resume Writing Principles
1. Utilize spellchecker, but do not depend on it. Be sure to proofread, and to have others proofread for spelling, grammar, and punctuation errors. Note: spell checker does not catch errors in all capital letters. 2. Do your homework in order to know your audience. Write your resume to match relevant skills, abilities and accomplishments related to each position and employer. 3. Market yourself effectively by selling your features and benefits. Use customized headings to draw greater attention to your experiences. For example: customer service experience, marketing experience, leadership experience, research experience, etc. 4. Be unique! Present your experiences and skills in a professional and visually appealing manner that is consistent with the industry and the company/organization to which you are applying. 5. Select the appropriate presentation format: chronological, combination, or functional. a. Chronological: emphasizes employment in reverse chronological order beginning with your most recent job experience working back, keying in on responsibilities and specific achievements. Who should use this format? Those with a strong employment history. b. Functional: hones in on specific accomplishments and qualifications at the beginning of the resume, and correlates those to the job to which they are applying. Who should use this format? Those who are changing careers, have employment gaps or have little related experience in the field to which they are applying. c. Combination: part functional and part chronological and is a powerful presentation format. At the beginning of the resume you will address your values, credentials and qualifications (functional aspect), followed by supporting documentation in your employment section (chronological component). Who should use this format? Those with a need to express specific skills and accomplishments that may not be noticeably highlighted in their employment history. 6. Include relevant experiences such as education, employment, relevant experience, volunteer experience, campus involvement, athletics, community service, honors and awards, and computer skills 7. Avoid using personal pronouns and using “I” statements. 8. Do not include salary history or compensation requirements. The cover letter is made for this purpose if required by the potential employer, but if not required do not include. 9. Always send a corresponding cover letter with your resume. 10. Maintain honesty. 11. Eliminate wordiness and keep resume to one or two full pages. 12. Avoid ambiguities and generalities. 13. Stay away from templates and prepared formats; they make the resume difficult to reconstruct and edit. 14. Maintain consistency throughout your entire resume. Pay close attention to fonts, spacing and punctuation. 15. Do not list or refer to your references on your resume, simply include a separate reference page with 3-5 contacts. 16. Use a variety of action verbs to begin each skill phrase. It is commonly recommended to write all action verbs in past tense. 17. Use a heavy weight resume paper in a professional color like ivory or white.
Taken From: Block, Jay A., and Michael Betrus. 1st ed. United States: McGraw-Hill, 1997. 182.
24 East Hathorn Hall ~ (715) 425-3572 ~ www.uwrf.edu/ccs
Your address should not contain abbreviations (other than the state in which you live). May 2008 GPA 3. If you are worried about age discrimination. and finance • Proficient in Quark Xpress. The objective is an optional part of your resume.edu/~w11234567
An employment objective should be stated only if you have a specific career goal in mind or if you know the exact title of the position for which you are applying. May 2010 Associate in Applied Science Program: Meeting and Event Management Fox Valley Technical College. December 2008 Bachelor of Science in Business Administration Emphasis in Marketing University of Wisconsin-River Falls. May 2009
Master of Science in Management University of Wisconsin-River Falls. Include key skills and related accomplishments. not flowery and philosophical. bolded font. It should be concise. General Example: • 3 years of banking and customer service experience • Fundamental knowledge in business including accounting. Johnson
111 East Avenue River Falls.Johnson@yahoo. iMovie. Provide a phone number where you have a professional sounding voice mail. InDesign.54/4. marketing. May 2006
. Include a website if it’s completed and current. To properly document your degree or certification. Dean’s List Bachelor of Arts in Speech Communication Minor: English University of Wisconsin-River Falls. Undergraduate Education Example Bachelor of Social Work University of Wisconsin-River Falls.0. Upon entering college it is appropriate to omit your high school diploma. but can be very effective in focusing the attention of the employer. do not list your date of graduation. WI 54022 (715) 555-4527 Jack.uwrf. do not state “under construction. to do so use a larger. highlighting skills which support your job objective. Add an email address that you check frequently and that is professional (not partygirl@hotmail. It is an optional part of the resume. degree/certification earned. however. it should be included and clearly stated in your cover letter. field of study.com). and Microsoft Office Suite
You are only required to list the institution from which you will receive a degree or your certification. Only list your high school degree if you are applying for a job at the same high school. state the name of the institution. Adobe Illustrator.
To obtain a Marketing Assistant position at General Mills
Summary of Qualifications/Accomplishments
This is an overview of the qualifications and accomplishments.Common Resume Elements
You want your name to clearly standout. and the date or anticipated date of graduation.”
Jack L.com Web Portfolio: www.
Hilton Airport Hotel. volunteer experiences count too. State Farm Insurance. so leaving strong political and religious opinions off your resume may be something to consider. UWRF Habitat for Humanity. Smiles 4 Kids. 2004-Present
Let the employer know of any awards or recognition you may have received (such as “employee of the month. Do not feel limited to only paid experiences. 2005-Present Member.) Begin with an action verb (similar to those listed on the next page). Be mindful that employers may have different views on religion and certain political affiliations. 2006 Dean’s List
. sales. Effective skill phrases are the most important part of your resume and also take the most time to perfect. and 3. MN 2004-2006 • Dealt with all aspects of marketing. If you would like to include it. and claims as part of two person team in beginning insurance company • Designed. application. underwriting. 2. advertised and marketed layouts to increase revenue • Completed payroll and agent’s expense account reimbursements on a bi-weekly basis • Developed computerized accounting system independently to improve the efficiency of the office
List organizational memberships related to your career goals and show professional standings. consider doing it without mentioning the specific affiliation. 2003-Present Participant. Example: Phi Kappa Phi International Honor Society Junior Merit for academic achievement
Chancellor’s Award. MN Summer 2005 • Maintained confidential employee files and explained employee benefits to new staff • Designed and facilitated new employee orientation to make new hires feel welcome and provide new hires with position and company information • Maintained payroll for 120 employees including related tax reporting and cash flow management Floor Supervisor. There are several different formats for writing them. if it is timely and appropriate. The bulleted statements used to describe your work experiences are called skill phrases. MN 1999-Present • Managed and delegated responsibilities among 50 staff members on a daily basis • Provided customer hospitality by answering questions and requests in a pleasant and timely manner • Increased efficiency of staff through bilingual skills and serving as a translator Customer Service Representative.). St. 2004-Present Hospitality Chair. Edina. 2006 Member. Political Campaign. Human Resources Intern. Make sure to arrange your experiences in order of importance based on the specific positions for which you are applying.) Somehow quantify the result. Business Association.” etc.) Highlight a specific and unique skill or experience. but in general we recommend that skill phrases: 1. Phi Theta Kappa. Target. Example: Member. Paul. Minneapolis.Experience
Since employers will read your resume from top to bottom. followed by your other experiences. it is best to highlight your most relevant experience(s) first.
Below is a sampling of appropriate resume headings. Ideally. your resume should be organized to highlight relevant experiences and activities.Suggested Resume Headings
Most individuals are surprised to learn that there are many different ways to organize the information you include on a resume.
Objective: • Objective • Job Objective • Career Objective • Professional Objective Qualifications & Accomplishments: • Career Profile • Areas of Effectiveness • Areas of Knowledge • Areas of Expertise • Background Highlights • Career Highlights • Professional Skills • Summary of Qualifications • Experience Summary • Experience Highlights • Achievements • Career Achievements Education: • Education • Educational Background • Educational Preparation • Academic Background • Academic Training • Special Training • Certification • Credentials • Educational Highlights • Course Highlights • International Study • Senior Research Project Awards & Honors: • Activities • Honors and Distinctions • Special Honors • College Distinctions • Scholarships • Honors and Awards
Relevant Experience: • Any keyword to summarize like experiences • Business Experience • Accounting Experience • Customer Service Experience • Marketing Experience • Research Experience • Professional Background • Employment History • Work History • Employment • Related Experience • Internships • Volunteer Experience • Leadership Experience • Management Experience • Military Experience Other Related Experience: • International Study • Travel Abroad • Technology • Language Competencies • Presentations • Publications • Conferences Attended Activities & Memberships: • Civic Activities • Professional Activities • Community Activities • College Activities • Membership • Professional Organizations • Professional Memberships • Professional Affiliations • Campus Involvement • Campus Leadership • Community Service
Action Verbs & Self-Descriptive Words
adapted advised clarified coached communicated coordinated developed enabled encouraged evaluated explained facilitated guided informed initiated instructed persuaded stimulated taught tutored
collaborated counseled demonstrated diagnosed educated expedited facilitated familiarized guided handled raised referred rehabilitated represented
acted built conceptualized constructed created designed developed drew established fashioned founded illustrated instituted integrated introduced invented marketed originated performed produced
clarified collected critiqued diagnosed discovered evaluated examined experimented extracted identified inspected interpreted investigated organized reviewed summarized surveyed systematized tested
decreased delegated developed directed evaluated executed hired improved increased interviewed led managed organized oversaw planned prioritized produced recommended recruited reviewed scheduled strengthened supervised
classified collected compiled dispatched documented executed generated implemented inspected installed judged monitored operated organized prepared processed purchased recorded retrieved screened specified supplied synthesized verified
assessed assisted clarified coached
acquired administered analyzed assigned attained attended centralized chaired contracted consolidated coordinated
appealed assembled built calculated computed designed devised engineered fabricated maintained operated overhauled programmed remodeled repaired solved trained upgraded
approved arranged authorized catalogued
allocated analyzed appraised audited balanced budgeted calculated computed controlled developed estimated forecasted funded managed marketed planned projected purchased researched
advertised arbitrated arranged authored composed corresponded developed directed drafted edited enlisted formulated influenced interpreted lectured mediated moderated motivated negotiated persuaded presented promoted proposed publicized reconciled recruited translated wrote
active adaptable aggressive ambitious analytical assertive attentive broad-minded capable competent competitive confident conscientious consistent constructive creative dependable descriptive
determined diplomatic disciplined discreet economical efficient energetic enterprising enthusiastic extroverted friendly helpful honest loyal mature industrious inventive logical loyal mature methodical objective optimistic opportunistic personable pleasant positive practical precise productive quick rational realistic reflective reliable resourceful respective responsible self-confident self-reliant sensible sense of humor sincere sophisticated successful supportive
) Begin with an action verb.
Writing Effective Skills Phrases
Effective skill phrases are the most important part of your resume. locating merchandise. and resolving conflicts in a professional manner which increased floor sales by 14% • Managed a herd of 50 high producing cows by following daily milking procedures to ensure high quality milk
. It is important that you try to include “buzzwords” related to the industry to which you are applying. completing necessary paperwork.What Employers Seek
• • • • • • • • • • • Communication skills Honesty/integrity Interpersonal skills (relates well to others) Motivation/initiative Strong work ethic Teamwork skills (works well with others) Computer skills Analytical skills Flexibility/adaptability Detail-oriented Bilingual skills
● Organizational skills ● Leadership skills ● Self-confidence ● Friendly/outgoing personality ● Tactfulness ● Well-mannered/polite ● Creativity ● GPA (3. 2. Do not be afraid to allow your skill phrases to be more than one line long. but in general we recommend that skill phrases: 1.) Highlight a specific and unique skill or experience. A good skill phrase is concise. Fair: • Trained employees • Helped customers • Managed farm Better: • Trained front line food service staff members • Developed rapport with clients which increased customer relations and sales • Managed 50 head of dairy cattle on farm Best: • Conducted new hire orientations to help acclimate new restaurant employees by touring facility. and answering questions • Assisted customers by answering questions.0 or better) ● Entrepreneurial skills/risk-taker ● Sense of humor
Taken from: NACE: Job Outlook 2007: Employers Name Communication. but also complete. Honesty/Integrity as Key Candidate Skills/Qualities.) Somehow quantify the result. There are several different formats for writing them. explaining policies. and 3.
) that could interfere with scanning. It is critical to read employers’ web sites for instructions about how they prefer to receive resumes.PDF and o Include the text (with no font or formatting enhancements) in the body of your email. ask the employer-by phone or email. minus font enhancements. If you can’t find or get instructions from the employer. • For hard copy: o Laser printed on white or very light paper. graphics. no flecks or heavy paper o Do not fold or use staples • For e-mailing: If the employer (web site or other instructions) hasn’t given you exact preferences. in the body of your e-mail. • Use a font size of 10. or ask the employer for the preferred method. • Do not use vertical or horizontal lines. 11. etc. Do your research before sending your resume.” In some methods of scanning. many employers use scanning technology to scan hard copy resumes into a database from which they can be retrieved later. • Avoid two-column format or resumes that look like newspapers or newsletters. If you send a resume that an employer can’t retrieve or read. Explain to the employer that you have done so to provide options. Resumes designed for scanning must be compatible with the “computer eye. Attach your resume as an MS Word document or . shading. your resume is viewed as a graphic image and then re-converted into text. underlining. However. or boxes. They may scan resumes received on paper. underlining. Before you do so. • You may use bold or ALL CAPITAL letters. like Arial or Tahoma. italics. or other unusual enhancements. send your resume in two formats. check the employer’s web site for instructions on how to do so. but make sure the individual characters don’t touch each other. and shading.PDF and include the text. do both of the following to be safe: o Attach your scanner-friendly resume as an MS Word document or . the human eye. • On font style: use a sans serif font. or they may ask all applicants to submit resumes on-line or via e-mail. These are fonts that don’t have the small strokes (serifs) on the edge of each letter. and be read quickly by. Send a purely scannable resume and your standard resume. don’t expect to hear back from them. Things that can interfere with your document being successfully read and converted include italics. If you can’t find this information. you have two options: 1.” to refer to a document that avoids features that could cause misreading of your text. We use the term “scannable resume. Scannable Resume Formatting The following are tips which will help you to create a resume that appeals to the human eye. Large organizations that receive a huge volume of resumes need to store resumes electronically. Send one resume that avoids features (shading. as appropriate. Send two versions of your resume.
Emailing resumes is common and appropriate.Scannable Resumes
The resume you are working so hard to create is designed to appeal to. but which avoids some of the formatting elements that could be misread by scanners: • Do not use italics. If you can’t find instructions. Do You Need a Scannable Resume? This depends on the kinds of employers to whom you apply.
. 2. employers are simply too busy. or 12.
indicating name of person. Zip Phone Email REFERENCES Name of Reference Job Title of Reference Name of Company Address Telephone Number Email Name of Reference Job Title of Reference Name of Company Address Telephone Number Email • Make sure that your page heading is identical to your resume and cover letter. you may include those (see page 9 for an example). Make sure you ask each reference for permission before you include them on your list.
Step Four (Optional)
If you have short quotes from performance reviews or letters of recommendation. and professors. or used to discriminate against you? • Are you sure your resume is not exaggerated?
Use the same header on your reference page that you used for your resume and cover letter. volunteer coordinators. industry. relationship to you. degrees. noting leadership positions? • Did you leave out personal information that could be viewed negatively.Critiquing Guidelines
Layout/Appearance: • Is it neat. Your references can be past employers. concise. and tell them what kind of jobs you will be applying for and what skills you want them to emphasize if contacted. honors? • Have you included all experiences that project skills. and contact information.
. Prospective employers are not interested in personal references.
Under your heading. You may also include one or two sentences explaining their relationship to you. with spaces separating each separate person. You should have 3 . their title. courses. relevant academic experiences. depending on how many are requested of you by an employer.5 references. coaches. supervisors. after a couple of spaces. accomplishments. and easy to read? • Do topic headings (and your name!) stand out? Are the heading formats consistent? • Is your resume free of typographical errors and misspelled words? • Is the resume well-organized and professional looking? • Is the most important information for the job to which you are applying at the top of your resume? Content: • If more than one phone number and address is included. is it clear when each is to be used? • Have you presented schools. References appreciate receiving updates on your progress and may be able to provide leads on employment opportunities throughout the process.”
List your references. areas of concentration. is there logic behind the presentation? • Have you presented your skills in the language of potential employers. or profession? • Have you listed appropriate activities. State. Step One
NAME Address City. label your document as “References” or “Professional References. and show results (noting facts and figures when appropriate)? • Do your statements start with action verbs? • Does your resume match your best skills with the needs of the employer? • Are experiences grouped according to topics that relate to your goals or objectives? • Have you presented experiences in reverse chronological order? If not.
Reference Example with Quotes
123 Rockefeller Plaza ● New York. enjoy her. She takes strong leadership roles and proves herself to be most effective. and because of her ability to work with others. and she had a positive attitude that was contagious.” Al Roker Dean of Students University of Wisconsin-River Falls 410 South Third Street River Falls. her ability to effectively train and manage employees while maintaining her workload.Meredith Vieira
PROFESSIONAL REFERENCES Matt Lauer Co-Instructor for Puentes/Bridge to Mexico College of Business and Economics University of Wisconsin-River Falls 410 South Third Street River Falls. Very importantly. Meredith has proven to be hardworking and dedicated. NY 54755 ● (715) 425-1111 ● Meredith. WI 54022 (715) 425-3941 Matt.Curry@uwrf. While working for our company.edu “Meredith works collaboratively.”
. So do I. These are initiatives where Meredith exceeded beyond our expectations and joined to serve the broader institutional community-especially in her efforts to advance awareness heightening and education in the area of multicultural diversity. I asked Meredith to help me lead this trip again.Vieira@todayshow.com
“Students respect her. Because of her many talents. She has been a delight to work with and an excellent role model for others.Lauer@uwrf. and I value her company and professional talents.Roker@uwrf. and her strong work ethics. WI 54022 (715) 425-3711 Al. creatively. there have been various on-campus endeavors these past five years where Meredith has gone “above and beyond the call of duty” to serve the University.” Ann Curry Former Supervisor Pierce County Economic Development Corporation 410 South Third Street River Falls. and trust her judgment.edu “I recruited Meredith to work for my team for several reasons: she impressed me with her ability to learn new skills quickly. and harmoniously. her interest and assistance with the trip revenues and expenses. She is a capable and likable person. her insightful thoughts related to improving future trips. WI 54022 (715) 555-1263 Anne.
com Mr. CA 90078 (302) 555-2115 jim_carrey@hotmail.Cameron Diaz
Standard Reference Example
Current: 123 Holiday Road ♦ Apartment Number 65 ♦ Hollywood. Matt Dillon Director Warner Brothers 1743 Something About Mary Avenue Fort Lauderdale.com Mr. Jack Black Comedian and Actor Comedy Central 1430 Nacho Libre Way Hollywood. NY 10056 (506) 555-4654 justin. CA 90045 (304) 555-4563 firstname.lastname@example.org
Mr. AL 50046 (604) 555-4785 shrek@hotmail. Jim Carrey Actor Paramount Pictures 1111 The Mask Way Los Angeles. CA 12345 ♦ (715) 555-1234 Permanent: 198 Ogre Drive ♦ Fairytale.timberlake@yahoo. Justin Timberlake Musician and Songwriter Virgin Records 1900 Nsync Avenue New York. FL 50012 (690) 555-8965 matt.com Shrek Actor Columbia Studios 200 Ogre Boulevard Fairytale.com Mr. AL 50046 ♦ (604) 123-4567 ♦ email@example.com@yahoo.
WI 2003-2005 ♦ Maintained control of the office which included supervising a staff of three when the supervisor was out of the office ♦ Trained three staff members on the operations of the office. University of Wisconsin-River Falls Student Social Work Association. AL 50046 ♦ (604) 123-4567 ♦ fiona@princess. Kids’ Care Center.Chronological Resume
Current: 123 Holiday Road ♦ Apartment Number 65 ♦ Hollywood. WI.edu EDUCATION Bachelor of Social Work University of Wisconsin-River Falls (UWRF). River Falls. and social resources ♦ Counseled clients in individual and group settings to effectively address concerns and questions ♦ Answered 24-hour hotline to provide counseling referral information and advocacy ♦ Interacted with children to ensure comfort and adjustment to new surroundings ♦ Assured that clients immediate and long term needs were met throughout their stay at the shelter ♦ Reviewed the house rules with clients on a weekly basis to ensure safety and understanding ♦ Documented every phone call to maintain state and national funding ♦ Conversed with co-workers to ensure conformity with information regarding clients ♦ Learned to set boundaries and handle conflict in a positive and professional manner ADDITIONAL EXPERIENCE Career Peer Advisor. UWRF Career. portfolios. Counseling and Student Health. and interviewing skills given to students on the University campus ♦ Collaborated with a team of six other peer advisors on projects such as bulletin boards. Career Services.5/4. WI. emotional. River Falls. River Falls. Buck Hill Ski School. WI 2005-Present ♦ Assisted a wide range of students and alumni with various career advice such as cover letter and resume writing and creating a professional portfolio ♦ Conducted and assisted in career workshops on resumes. 2006-Present Volunteer. from phone etiquette to data entry ACTIVITIES & VOLUNTEER EXPERIENCE Member. 2005-Present Volunteer. River Falls. such as display case arrangements and ski equipment clean up ♦ Assigned lessons to ski and snowboard instructors to ensure customer satisfaction Information Specialist. and searching for financial. Burnsville. CA 12345 ♦ (715) 555-1234 Permanent: 198 Ogre Drive ♦ Fairytale. 2005-Present
. cover letters. WI 2003-Present ♦ Provided advocacy for in-house clients including regulation of medication. career handouts and various activities on campus Desk Worker. May 2007 Major GPA 3. MN 1999-Present ♦ Facilitated answers to questions for a diverse population of customers as well as helped them register for their appropriate ski school classes ♦ Answered phone calls and an array of questions regarding company information and policies ♦ Collaborated and prioritized with co-workers to determine tasks for the day. Turningpoint for Domestic Abuse. Kinnickinnic Domestic Abuse Shelter. River Falls.0 SOCIAL WORK EXPERIENCE Advocate.
Kohl’s. WI 55460 (715) 444-4444
EDUCATION Bachelor of Science in Horticulture. May 2006 Minor in Business Administration University of Wisconsin-River Falls (UWRF) HORTICULTURE EXPERIENCE Sales Manager Assistant/Production Manager Assistant. watering. weeding. Whitehall. and disciplined tardiness or absenteeism when appropriate • Communicated with co-workers of very diverse backgrounds Nursery Assistant Intern. WI Summer 2004 • Recommended specific plants based on customer’s needs/wants. and tractor • Assisted in general farm labor: planting. WI & Woodbury. spraying. Eau Claire. WI Sales Associate. which increased customer satisfaction and sales • Assisted in lot organization and sales. Encinitas. Academic Success Center. 2003-Present Sept. Staff Residence. Target. rototiller. Whitehall. The Plant Agency. Krueger Nursery. WI 54022 (715) 425-2222
bcosby@aol. River Falls.com
Permanent Address: 20401 Huxtable Drive Prescott. CA Summer 2005 • Supervised 30 employees and created additional training opportunities to ensure quality work • Commended on providing a positive work atmosphere which increased employee motivation and output • Coordinated schedules for 30 employees. 2000-Aug. therefore making the plants easier to find and sell • Strengthened my identification skills of ornamental plants • Upgraded the nursery’s planting beds to increase the aesthetics of the area • Maintained the ornamental plants therefore allowing them to grow to their full ability Landscaping Maintenance Technician. 2002-Present Sept. WI Sales Floor Team Member. Hixton. such as edging and concrete paths Turf and Plant Care Provider. Hudson. which resulted in a more natural and comfortable setting • Discussed maintenance requirements of certain plants. 2002
. WI Summer 2003 • Designed landscape plans for lots. MN ACTIVITIES & VOLUNTEER EXPERIENCE UWRF Horticulture Society Minnesota State Horticulture Society Perennial Plant Association Minnesota Nursery and Landscape Association
Current Address: 1009 16th Street River Falls. etc. WI Lifetime • Developed a love for the outdoors and nature • Developed an interest in plants and horticulture practices • Designed a large perennial planting bed • Successfully maintained the lawn and landscape by utilizing a lawnmower. Frei Built Homes. increasing their chances of survival • Communicated with renters about their landscaping needs to ensure a desirable atmosphere • Installed landscaping hardscapes. ADDITIONAL WORK EXPERIENCE Horticulture Tutor.
UWRF Veterinary Technician Assistant. 2003-Nov. PowerPoint. May 2006
Admissions/University Life Experience Visited high schools and college fairs as an Admissions Office Representative to recruit prospective students and inform them about what UWRF had to offer them Coordinated Campus Visit Day and UWRF facility reservations Interviewed. South Central Veterinary Associates. managed. Mankato. Publisher
New Student Orientation Advisor. 2004-May 2006 Summer 2004 Sept. UWRF Summer Orientation Student Assistant. and directed a staff of six Summer Orientations Assistants Developed and taught two credit. Paul. MN 55105
Bachelor of Science in Broad Area Agriculture Minor in Speech Communications University of Wisconsin-River Falls (UWRF). MN Admissions Intern. UWRF Ad Executive/Ad Layout Specialist. This course was designed to increase 23 probationary freshmen and sophomore students chances of academic success Served on the UWRF Involvement Committee to help develop links between students ad mentors Selected the new University Vice Chancellor as one of two student Search & Screen Committee members Responsible for booking various campus concerts and lectures while serving on the UWRF Concerts and Lectures Committee Organized the UWRF Unity in the Community celebration. Access. Excel. “Orientation to College. laying out. and designing ads while working for The Student Voice
MPPA Pork Ambassador. UWRF Baseball Team
.” course with faculty advisor. The Student Voice. trained and scheduled University tour guides Trained. Minnesota Pork Producers Association. selected.David Beckham
1345 Grand Avenue
(651) 555-1212 DBeckham@yahoo. and Designer. MN Jan. 2005-Feb. UWRF Admissions Office Mentor. 2004 Summer 2002-2003
Microsoft Word. 2006 Sept.com
St. and to assist in eliminating racial tensions Communications/Public Relations Experience Selected from over 75 applicants to serve as the Minnesota Pork Producers Association Ambassador and attended the Pork Leadership Institute held in Des Moines and Washington D. Wells. which was designed to help educate and expose the community to the diversity of the campus.C. Admissions Office. River Falls Area Youth Center Manager. Admissions Office. Represented the Minnesota Pork Producer’s Association and spoke about the pork industry for different age groups and on various agricultural radio and television programs Developed various pork industry related articles which appeared in periodicals such as Pork News Supervised the Minnesota State Fair Oink Booth and educated consumers about the pork industry Developed an employee handbook for the South Central Veterinary Association Performed all aspects of weekly newspaper advertising including selling.
December 2007 McNair Scholar • • • • • •
SALES/CUSTOMER RELATIONS EXPERIENCE
Helped 3M build customer relations by conducting 200+ phone interviews to assess customer needs Created a loyalty program for 3M customers. 2007 Sales Associate. UWRF
. UWRF Member. Puerto Rico. Infinito. UWRF Member. Humacao. International Club. Business Association. Puerto Rico.lopez@gmail. meeting with clients. 2006 Sales Associate. Alpha Sigma Alpha. and Word Hardworking and highly motivated
Bachelor of Science. and working on a team of 3 to complete the program Successfully encouraged repeat business by providing outstanding customer service on a daily basis Completed self-study course “Selling Skills” that enhanced my persuasive selling skills Assisted customers with information about quality and prices. 3M Puerto Rico Inc. Power Point. Business Administration Emphasis in Marketing University of Wisconsin-River Falls (UWRF). Fashion Bazaar. which increased floor sales by 14%
• • • •
Created an Access database for 3M to communicate effectively with customers Experienced in developing rapport with a diverse population of customers to meet their individual needs Designed flyers and signs used to promote campus events to various student groups and organizations Raised more than $500 through fund raising for a nonprofit organization that provided assistance to children with disabilities
MARKETING AND SALES EXPERIENCE
Marketing Intern.Functional Resume
Permanent: 112 Jenny’s Block The Bronx. 2004-2005 Sales Associate. NY 54016 (715) 425-4254 • • • • • •
j. San Juan. Puerto Rico. Publisher. which consisted of gathering data. Carolina. Aloha. Puerto Rico. and helped them locate items Ensured customer satisfaction by assisting customers with questions and concerns. 2005
Member. UWRF Participated in the National Student Exchange Program.com
Current: 10 Selena Circle River Falls. WI 54022 (715) 715-7157
Five years successful experience in sales Solid communication skills in English and Spanish Creative and resourceful in generating new ideas and solving problems Special talent for quickly developing rapport and relating with people Highly experienced with Microsoft Office: Access.
UWRF Continuing Education Extension Office.0 Microsoft Word Studio 8 PC: WordPerfect for Windows 6.0 Microsoft Word Adobe Illustrator 4.0
1999 – Present Fall 2000 Fall 2001
. 2004 • Assisted with the writing.News/Editorial Emphasis Minor: Professional Writing University of Wisconsin .06/4. 2002 . students. Prescott.River Falls (UWRF).com OBJECTIVE: To obtain the Internal Communications Assistant position at General Mills EDUCATION Bachelor of Science in Marketing Communications and Journalism . WI. and press releases • Initiated development of web site to educate faculty. and the community on upcoming campus events Program Assistant . and designed informational brochures.0 ACTIVITIES Member of Society of Professional Journalists Fundraising Committee Chair Publicity Manager for River Falls Community Theater
Claris Works Deneba ArtWorks WordPerfect 5. and design of the 2000 Picturesque Pierce County Tourism assessment report as a member of the Pierce County Visitor Committee • Created inventory of businesses and tourist attractions in Pierce County Design Coordinator. forms. 2004 . Pierce County Economic Development Corporation. UWRF Public Affairs Office. NY 54755 ● (715) 425-1111 ● Meredith.Tourism Intern. edited. River Falls.1 Adobe PageMaker 6. staff. River Falls. WI. WI.Present • Wrote. organization.Vieira@todayshow. and successfully implemented ideas into creative and helpful handouts COMPUTER SKILLS Proficient with the following computer software: Macintosh: Aldus PageMaker 5.0 Microsoft PowerPoint Adobe PhotoShop 3. December 2006 JOURNALISM EXPERIENCE Publicity and Marketing Intern.2004 • Designed more than 20 brochures and posters for Extension classes and workshops • Directed the production and design of the 2004 Summer Session Catalog • Assisted with the production of the 2003 Summer Session Catalog • Developed project ideas for brochures and catalogs. newsletters.1 and 6. May 2006 GPA: 3.Combination Resume
123 Rockefeller Plaza ● New York.0 Associate of Applied Science Program: Meeting and Event Management Fox Valley Technical College.