Release Notes

BMC Performance Manager Express
for Servers Version: 2.7.50 July 15, 2010

BMC Software is releasing version 2.7.50 of the BMC Performance Manager Express for Servers solution. These release notes provide information about the licensing, enhancements, resolved problems, and problems that remain open in this version. This information supplements and supersedes information in the documents listed in “Related information” on page 20.

NOTE
Before you install the product, check the Customer Support website at http://www.bmc.com/support for
s s s

updated documentation (for example, flashes and technical bulletins) product downloads, patches, and fixes (PTFs) product availability and compatibility (PAC) data

The following topics are provided: Overview of BMC Performance Manager Express for Servers . . . . . . . . . . . . . . . . . . . . 2 Open issue in BMC Performance Manager Express for Servers. . . . . . . . . . . . . . . . 2 BMC Performance Manager Express for Servers - Microsoft Windows . . . . . . . . . . . . 3 What’s new in BMC Performance Manager Express for Servers - Windows. . . . . 3 Corrected problems in BMC Performance Manager Express for Servers Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 BMC Performance Manager Express for Servers - UNIX/Linux . . . . . . . . . . . . . . . . . . 8 What’s new in BMC Performance Manager Express for Servers - UNIX/Linux. . 8 Corrected problems in BMC Performance Manager Express for Servers UNIX/Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Open issue in BMC Performance Manager Express for Servers - UNIX/Linux . 12 BMC Performance Manager Express for Servers - Log Management . . . . . . . . . . . . . 13 What’s new in BMC Performance Manager Express for Servers - Log Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Corrected problems in BMC Performance Manager Express for Servers - Log Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Open issues in BMC Performance Manager Express for Servers - Log Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Internationalization or localization information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

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Overview of BMC Performance Manager Express for Servers

Installation information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 How to obtain the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Prerequisites for installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Related information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Support for BMC Performance Manager Express for Servers . . . . . . . . . . . . . . . . . . . . 20

Overview of BMC Performance Manager Express for Servers
BMC Performance Manager Express for Servers provides the ability to monitor and manage your Microsoft Windows, UNIX®, and Linux® environments, including log files. The product monitors IT infrastructure elements using remote methods such as Windows Management Instrumentation (WMI), System Monitor (known as Performance Monitor or Perfmon in earlier versions of Windows), and secure shell (SSH). These methods allow agentless monitoring. This version of BMC Performance Manager Express for Servers includes the following components:
Component BMC Performance Manager Express for Servers - Microsoft Windows BMC Performance Manager Express for Servers - Log Management Version 2.7.50

BMC Performance Manager Express for Servers - UNIX/Linux 2.7.50 2.7.50

Open issue in BMC Performance Manager Express for Servers
The following issue remains open in the version 2.7.50 of BMC Performance Manager Express for Servers: On non-English systems, some embedded strings including strings from third party API’s, are not externalized and appear in English. This issue has no workaround.

2

Release Notes July 15, 2010

Windows.Windows no longer supports Microsoft Windows 2000. What’s new in BMC Performance Manager Express for Servers . (^)[C-F] includes drives C through F.50 of BMC Performance Manager Express for Servers . Dropped support Version 2.BMC Performance Manager Express for Servers . Added support Version 2. and corrected problems in version 2. Selecting the disk drive to monitor You can now enter a regular expression (JavaTM regex) that specifies the disk drive or drives to monitor.7.7.Microsoft Windows BMC Performance Manager Express for Servers . open issues. Windows Server 2008 R2. The default . These drive letters must be uppercase letters.7.BMC Performance Manager Express version 2.* includes all drives.7. and Windows 7. New application classes Table 1 lists the application classes added in version 2.Windows now adds support for Windows Server 2008.Microsoft Windows This section provides information about new features.50 of BMC Performance Manager Express for Microsoft Windows Servers.Windows has been enhanced with the following changes and new features.Windows BMC Performance Manager Express for Servers . For example.50 of BMC Performance Manager Express for Servers .7.50 of BMC Performance Manager Express for Servers . Draft .50 for Servers 3 .

Windows Table 1 New application classes Description This application class contains parameters that represent memory performance counters and enable virtual machine owners to analyze the performance of the guest operating system.7. The value for received packets errors is number of inbound packets containing errors that prevented them from getting delivered to a higher-layer protocol. This application class contains parameters that monitor the performance of a network. 2010 . 4 Release Notes July 15. This application class contains parameters that represent CPU performance counters and enable virtual machine owners to analyze the performance of the guest operating system.Windows. Table 2 New parameters Description Parameter name Memory application class Physical Memory Configured the total amount of physical memory available to the operating system Network Interface application class Network Byte Rate Network Bandwidth Utilization Network Packets Network Packets Errors the rate at which bytes (including framing characters) are sent and received over the network adapter the current bandwidth utilization of the network interface the rate at which packets are sent and received over the network interface the sum of packet outbound errors and packet received errors The value for outbound packets errors is the number of outbound packets that could not be transmitted because of errors. Application class VM Memory VM CPU: _Total Network Interface New parameters Table 2 lists the new parameters added in version 2.What’s new in BMC Performance Manager Express for Servers .50 of BMC Performance Manager Express for Servers .

50 for Servers 5 . The value for received packets discarded is number of inbound packets that were chosen to be discarded even though no errors had been detected to prevent their delivery to a higher-layer protocol. Overhead Reservation the amount of overhead memory associated with a virtual machine that is consumed on the host computer the minimum amount of memory that is guaranteed to a virtual machine Assigning a memory reservation ensures that even as other virtual machines on the same host consume memory.BMC Performance Manager Express version 2.What’s new in BMC Performance Manager Express for Servers . By limiting the amount of memory consumed. Shared Shared Saved the amount of physical memory associated with a virtual machine that is copy-on-write (COW) shared on the host the estimated amount of physical memory on the host saved from COW shared guest physical memory the number of logical processors currently available on a computer the amount of disk space currently used by the page file Limit Draft . One possible reason for discarding packets could be to get free buffer space Parameter name Network Packets Discarded Paging File application class Swap Space Utilization Processors application class Logical Processors Configured (Processors) VM Memory application class Active Ballooned the estimated amount of memory the virtual machine is actively using the amount of memory that has been reclaimed from a virtual machine through the VMware memory balloon mechanism the maximum amount of memory that is allowed to a virtual machine Assigning a memory limit ensures that this virtual machine never consumes more than a certain amount of the allowed memory. a portion of this shared resource is allowed to other virtual machines.Windows Table 2 New parameters Description the sum of outbound packets discarded and received packets that were discarded The value for outbound packets discarded is the number of outbound packets that were chosen to be discarded even though no errors were detected to prevent their transmission. a certain minimum amount is available for this virtual machine.7. Mapped the mapped memory size of a virtual machine This is the current total amount of guest memory that is backed by physical memory.

2.05. Parameter name VM CPU:_Total application class CPU Limit CPU Reservation the minimum processing power in MHz available to a virtual machine Assigning a CPU reservation ensures that even as other virtual machines on the same host consume shared processing power.Windows Table 2 Swapped Used New parameters Description the amount of memory associated with a virtual machine that has been swapped by ESX the estimated amount of physical host memory currently consumed for a virtual machine's physical memory the maximum processing power in MHz allowed to a virtual machine Assigning a CPU limit ensures that this virtual machine never consumes more than a certain amount of the available processor power. 2. 6 Release Notes July 15.03.02. 2. Corrected problems in BMC Performance Manager Express for Servers .7. see BMC Performance Manager Express for Servers . This release also includes corrections for all of the problems that were addressed in patch versions 2.01.Windows and have been corrected in this release. CPU Usage the current load of the processor of the virtual machine Adding a regular expression to the Description parameter You can now add a regular expression (REGEX) option configuration property to the Description parameter of the Windows Event Log Alert Rule application class. 2010 .Corrected problems in BMC Performance Manager Express for Servers . a portion of the processing power becomes available to other virtual machines.7. a certain minimum amount is available for this virtual machine. You can now set the parameter to generate a warning or alarm when the description matches or fails to match a regular expression.Microsoft Windows Help.Windows Table 3 lists the problems that were reported in earlier releases of BMC Performance Manager Express for Servers .7.7.7. By limiting the amount of processing power consumed. For more information on adding a regular expression to the Description parameter. and 2.04.

are not allowed.7. On Windows 2008. QM001519468 QM001577012 QM001611267 QM001652476 QM001645337 QM001661471 Problems corrected in version 2. Disconnect all previous connections to the server or shared resource and try again.7. QM001655916 Problems corrected in version 2.Corrected problems in BMC Performance Manager Express for Servers .7. The event log for the Description parameter for a rule in the Windows Event Log Monitor application class displayed unknown events when the parameter did not contain any data. the event log did not display any event when the system being monitored was restarted.05 QM001656953 QM001652476 If the first event (events collected during a collection interval) had the description text greater than 1000 characters then the description parameter displayed only ".BMC Performance Manager Express version 2.03 QM001626439 Problems corrected in version 2. In addition.. While monitoring events by using the Windows Event Log Monitor application class parameters with event filters. the Process Count parameter showed an incorrect value even if duplicate monitoring was set to Yes.. The ACS alerted the IllegalStateException for the Windows Event Log application class. the connection did not successfully disconnect and the new connection failed to get established with the Application Collection Status (ACS) parameter showing the following error message: Multiple connections to a server or shared resource by the same user. the parameter did not show the data related to all the running instances of a process. using more than one user name.7.50 for Servers 7 . information for the Process CPU Utilization parameter was not updated.02 QM001623247 Draft .Windows Table 3 Tracking ID Corrected problems Description When the user tried to map IPC$ on remote hosts for collecting data on Perfmon and WMI collectors. With Microsoft Active Directory 2008. the Active Directory Services application class was not able to collect any data for Logon NTLM and Logon Kerberos parameters. there was incorrect identification of credentials. Process monitoring did not resume after the target machines were restarted.04 QM001644138 QM001644147 Problems corrected in version 2. After the user locked and restored the account. The description message for the Windows Event Log application class was not present in the online Help. Whenever the user tried to change the credentials of the Event Log application class. the Windows Process application class failed to collect data on the Windows element or the Processes Solution was not able to self-recover. In the online Help." in portal. The Event description REGEX option configuration property of a rule in the Windows Event Log Monitor application class was incorrectly set to Yes by default.7.

Added support Version 2. Itanium.UNIX/Linux adds support for the following operating systems: s Red Hat Enterprise Linux AS and ES 5.IllegalStateException:windows-eventlog-eventcollector BMC Performance Manager Express for Servers .5 on x86.UNIX/Linux BMC Performance Manager Express for Servers .IllegalStateException:windows-eventlog General Event Log Error for Disk Error on host <hostname>: event log = System: <null> java. received 2 instead. open issues. 5. IBM® pSeries®.UNIX/Linux Tracking ID QM001577426 QM001577743 Description Page file monitoring did not discover multiple pagefile instances.3. the Windows Event Log application class displayed the following error message in the ACS parameter: General Event Log Error for System Events on host <hostname>: event log = System: <null> java.4.UNIX/Linux This section provides information about new features.UNIX/Linux has been enhanced with the following changes and new features. and corrected problems in version 2. x86-64.lang. The Paging File instance was offline and the following error message was displayed in the ACS parameter: Expected WMI query to return 1 result.BMC Performance Manager Express for Servers . and 5.01 QM001578847 After monitoring was turned off and turned on again.50 of BMC Performance Manager Express for Servers UNIX/Linux.50 of BMC Performance Manager Express for Servers . What’s new in BMC Performance Manager Express for Servers .lang. and IBM® zSeries® 8 Release Notes July 15.7. Query: 'select File Size from win32_pagefile': patsdk-wmi Problems corrected in version 2.7.7. 2010 .

NOTE s For more information about adding infrastructure elements. Select if the user is configured with the PASSWD keyword in the sudoers file.UNIX/Linux Help.7. IBM pSeries.0 on x86. Itanium.ws/sudo/download.50 for Servers 9 .BMC Performance Manager Express version 2.3. and zSeries SUSE Linux Enterprise Server 10 (including SP3) and 11 (including SP1) on x86. ensure that the sudo utility is installed on the monitored server in the /usr/local/bin directory. s s Draft . must specify the password in the Password field.7.5 on x86. Select if the user is configured with the NOPASSWD keyword in the sudoers file. IBM pSeries.4.What’s new in BMC Performance Manager Express for Servers . You can download the sudo utility from http://www. Before configuring an element with Use Sudo option.50 of BMC Performance Manager Express for Servers . pSeries. Itanium. 5. Itanium.UNIX/Linux s Oracle® Unbreakable Linux for Red Hat Enterprise Linux 5. see the BMC Performance Manager Express for Servers .UNIX/Linux no longer supports the following operating systems: s s IBM AIX 5.2 Red Hat Enterprise Linux AS and ES 3. Ensure that the sudo utility is already installed on the system that is to be monitored. and 5. The new sudo feature has the following options: Option No With password Without password Explanation Select if you do not want to use the sudo option.html If you use the SSH 'Private Key' authentication method with the With Password option of the Use Sudo feature. x86-64. and IBM zSeries s Dropped support Version 2.sudo. x86-64. and IBM zSeries Configuring an element with the sudo option The Use Sudo feature now enables users without root privileges to collect data. x86-64.

TIP To use the visudo utility. 2010 .What’s new in BMC Performance Manager Express for Servers . Use this utility to ensure there are no syntax errors while editing the sudoers file. this file is located in the /etc directory. 4 Enter the following value to assign a zero value for the timeout of the password time stamp: Defaults timestamp_timeout=0 5 Save the sudoers file.UNIX/Linux Help. Process Argument character limit You can now monitor processes that have arguments in excess of one thousand characters by setting the Is Process Argument a Regex property to YES and providing appropriate Regex. enter: userName ALL = (ALL) PASSWD: ALL The userName variable represents the user for which the UNIX element is configured on BMC Performance Manager Portal. Generally.UNIX/Linux To configure an element using the sudo utility 1 Log on to the server as a root user. For more information on monitoring the Process Arguments character limit. 3 Enter the following lines: A To use the Without password option. 2 Open the sudoers file using any editor. see BMC Performance Manager Express for Servers . browse to the /usr/local/sbin directory. 10 Release Notes July 15. enter: userName ALL = (ALL) NOPASSWD: ALL B To use the With password option. and log off from the server.

05 QM001656277 Problems corrected in version 2.7. On the monitored element the FileSystem data was not collected automatically even after the ACS error message "BMC-2AL020009E File Systems application class failed to collect data. Problems corrected in version 2.01. a new process was spawned for the same command.05.UNIX/Linux Table 4 lists the problems that were reported in earlier releases of BMC Performance Manager Express for Servers . Using command shell option.lang. the System Uptime parameter displayed zero. A monitored server was rebooted and a UNIX Process monitored on the box kept showing up as "down" in BMC Portal even though the process was up.7.04 QM001618833 QM001631932 QM001630501 Problems corrected in version 2. stopped responding. On a UNIX system.UNIX/Linux and have been corrected in this release. Incorrect zero values were reported for Swap parameters when collector could not get data resulting in warning or alarm conditions.04.7.:DR2AL-processmonitor. and 2.7.06.BMC Performance Manager Express version 2.7. This release also includes corrections for all of the problems that were addressed in patch versions 2.7.06 QM001661736 Problems corrected in version 2.7. If a command."issue was resolved. Command options for determining the paging statistics were incompatible with the Sysstat utility version 9.23 Itanium operating system failed to provide data. when the polling by BMC Performance Manager Express solution for servers and the increase in uptime hour counter occurred simultaneously. the user was not able to monitor defunct processes using UNIX process. Paging.Corrected problems in BMC Performance Manager Express for Servers .7. If you did not have root privileges on HP-UX. the Memory Capacity and the Memory Free parameters displayed the value 0 and No Data respectively. executed on an element in a polling cycle. On a AIX system.03 QM001615708 Problems corrected in version 2.NullPointerException.7.7. When the process id for a monitored process was assigned to a different process. then in every polling cycle. and so on. Table 4 Tracking ID QM001551267 QM001568646 QM001572131 QM001581034 QM000540793 Corrected problems Description (part 1 of 2) CPU Usage on AIX solutions using SSH was showing an average in the alarm ranges via profiles.0. The memory parameters on HPUX 11. This resulted in no collection of data or parameters such as Disks. 2.7. 2. the user was not able to monitor kernel related processes.7.02. 2. 2.UNIX/Linux Corrected problems in BMC Performance Manager Express for Servers .02 QM001578729 Draft .50 for Servers 11 .3. but overall it was reporting on the total values.03. you received the following error message: java.

7.01 QM001579067 QM001551577 Open issue in BMC Performance Manager Express for Servers . Monitoring Large Zone Environments If you are monitoring an environment that has more than 5 zones.Open issue in BMC Performance Manager Express for Servers .7. 5 minutes). When the BMC Performance Manager Express solution for servers was upgraded from version 2. and capping assigned to each project. process monitoring did not distinguish between the processes based on the process owner criteria.UNIX/Linux The following issue remains open in the version 2. you are not able to monitor long process names.UNIX/Linux: Table 5 Tracking ID QM001552902 Open issue and workaround Description On Solaris elements. 2010 .1 TL2 SP2.7. Alarms and warnings may be delayed.*) as well as the override value. increase the default collection and reporting interval. On IBM AIX 6. 12 Release Notes July 15. the number of active projects in each zone. As a workaround for this issue. each having 20 projects and each of them is resource-capped with the default collection and reporting interval (that is. then there might be gaps in reporting the data points. the Disk Include Regex configuration property used the default value (. If the same process was running with multiple instances created by multiple users. the Application Collection Status parameter displayed an exception as shown in the following example: BMC-PM-Express-for-Servers-Unix-Linux. UNIX Process Monitoring raised a NullPointerException if there were any other instances with the same process name but without any arguments.6.UNIX/Linux Tracking ID QM001578815 Description (part 2 of 2) While monitoring a process with arguments. Remember that monitoring performance is directly proportional to the number of zones to be monitored.30 to version 2.For input string: "2048MB":dr2al_aix_virtual QM001576090 QM001619751 Problems corrected in version 2.00.50 of BMC Performance Manager Express for Servers .

During an upgrade to 2. and corrected problems in version 2. see the BMC Performance Manager Portal Monitoring and Management Guide and the BMC Performance Manager Portal online Help. Added property The Matched Content Size property is added to the Log application class. you can define the size of the matched data in the Matched Content parameter and event.5. BMC Performance Manager Express for Servers . BMC Portal does not support this property but once supported the value of the Matched Content Size text box can exceed 1000.Log Management has been enhanced with the following changes and new features. The default value is 1000. Draft . What’s new in BMC Performance Manager Express for Servers .5 and earlier are no longer supported. With this property.50 from 2.50 of BMC Performance Manager Express for Servers .Log Management This section provides information about new features. NOTE If you prefer to monitor using SNMP.7. use the Performance Manager Editor (PME) to create a custom Performance Manager that uses SNMP for data collection. all instances of the “Using SNMP” application classes are removed from the Portal and RSM along with any associated historical data.50 for Servers 13 .BMC Performance Manager Express for Servers .Log Management Using SNMP application classes not supported The “Using SNMP” application classes of version 2.00.7.BMC Performance Manager Express version 2.Log Management BMC Performance Manager Express for Servers . NOTE If you enter a value exceeding 1000 in the Matched Content Size text box.7.Log Management. it will not be reflected on BMC Portal. For more information. open issues.

Log Management Table 3 lists the problems that were reported in earlier releases of BMC Performance Manager Express for Servers .6. Problems corrected in version 2. 14 Release Notes July 15.6.32.32 QM001628007 QM001637441 Open issues in BMC Performance Manager Express for Servers .Corrected problems in BMC Performance Manager Express for Servers .Log Management Table 7 lists the open issues in this release. 2010 . The Total Lines Processed parameter incorrectly indicated file size as 1 byte even though it was 0 byte after the monitoring file was recycled.Log Management Corrected problems in BMC Performance Manager Express for Servers . You cannot monitor the log files on Windows with Japanese locale. Table 6 Tracking ID QM001569303 QM001616239 Corrected problems Description A false alarm was reported while monitoring the log files. The Matched String parameter did not accurately show the Japanese characters. This release also includes corrections for all of the problems that were addressed in patch version 2.Log Management and have been corrected in this release.

304 bytes (Windows) during one collection cycle. two issues can occur: s QM001557681 QM001529750 If your log files are growing faster than the default read limit during a collection cycle. To change thresholds for a specific discovered log. Internationalization or localization information BMC Performance Manager Express for Servers supports the languages indicated in the following table. If you are monitoring log files that grow by more than the default read limit of 1. you cannot configure parameter thresholds for discovered log file instances.50 for Servers 15 . s Workaround: Increase the read limit on the RSM computer by following the instructions in “Adjusting the read limit” in the online Help. click on the discovered log to change its thresholds.Internationalization or localization information Table 7 Tracking ID Open issues and workarounds Issue On Windows. In the navigation pane on the left side of the Portal page. some log file lines might be skipped when transitions from the current log file to the new log file are monitored. Click the Edit button and scroll down to the parameter thresholds that you want to change.7. click the configured Log application under Log Management. This changes the threshold for all newly discovered log files. If your log files are growing faster than the default read limit during a collection cycle and you set Only Monitor Latest File to true. A blank cell indicates no support. you can configure the parameter thresholds after initial configuration using the following instructions as follows: 1.000 lines (UNIX) or 98. 2. Instead. Alternatively. alarms and warning for matched search strings might be delayed. use an agent-based product. 3. a log file with a percent character (%) in the password is not monitored. Click the Configure tab. Setting thresholds for discovered log file instances During initial configuration. Draft .BMC Performance Manager Express version 2. Support for a language is indicated by a plus sign (+).

16 Release Notes July 15. and display data in that language.Log Management a French Runs + a German b Simplified Chinese Runs + View + Traditional Chinese + + Korean + Japanese View + + View Runs + View Runs View Runs View Runs + + + + + + + + + + + + + + + + + + Runs means that component runs on the operating systems for the specified languages and can accept input.UNIX/Linux BMC Performance Manager Express for Servers . contact your BMC sales representative or your local BMC office or agent. If you cannot download the product. If you do not have a current license for the product.Windows BMC Performance Manager Express for Servers .com/epd. To use EPD. Installation information For general information about installing the product. process. you must be registered on the BMC Customer Support website. How to obtain the product BMC Performance Manager Express for Servers is available for download from the BMC Electronic Product Distribution (EPD) website at http://webapps.Installation information Performance Manager Component BMC Performance Manager Express for Servers . see “Installing new Performance Managers on the Portal” in the BMC Performance Manager Portal Monitoring and Management Guide. 2010 . b View means that the component’s user interface is translated for the specified languages. The online Help for BMC Performance Manager Express for Servers is displayed in English. you can request a physical kit. Registration requires your company’s support contract ID and password.bmc.

VM CPU. see the installation guide.094 patch is available at the following location: ftp://ftp.094 of BMC Performance Manager Portal before you upgrade to version 2.6/BPM_Patch_ALL_2600060.00. The BPM_Patch_ALL_2600060.6/2.6.par files to the RSMInstallationDir\server\rsm\solutions directory on the RSM computer. Physical Memory Configured.6.6 or later If you are using version 2.00.50 of BMC Performance Manager Express for Servers Windows solution. Swap Space Utilization.00.6 of BMC Performance Manager Portal.00. The 2.094.060.6.6.bmc. which contains the patsdk-wmi-solution-2.6. For more information about all requirements. VM Memory.060.00.7.zip file.00. the Application Collection Status parameter displays an error about the WmiCollector.Prerequisites for installation Prerequisites for installation This section describes software. hardware. you will not be able to see some of the newly added application classes (for example. You can download this patch from the following location: ftp://ftp. BMC product requirements BMC Performance Manager Express for Servers requires the following components: s s BMC Performance Manager Portal version 2. These files are available in patch version 2.6.6. Before you copy the files.060. If the files are not copied properly.bmc.00.7. you need to copy the patsdk-wmi-solution-2. and so on) and parameters (for example.par and patsdkperfmonsolution-2.BMC Performance Manager Express version 2.00.00.com/pub/BPMPortal/2.zip If you have not applied the patch version 2. s Apply patch version 2. s Draft . stop the RSM service and restart it after copying the files.zip.zip file contains the 2.060 of BMC Performance Manager Portal. or other requirements for BMC Performance Manager Express for Servers that are not discussed in the installation guide. This may also create problems for future solution upgrades on the same BMC Performance Manager Portal version.060_RSM.060.00.50 for Servers 17 . and so on).com/pub/BPMPortal/2.6.par files.060 of BMC Performance Manager Portal.par and patsdk-perfmonsolution-2.6.6 or later Remote Service Monitor (RSM) version 2. If you fail to do so.6.

2010 x86 UNIX or Linux operating system .11i (B11.11) 11.23) 11. Support for a platform is indicated by a plus sign (+). Table 9 UNIX and Linux operating system support (part 1 of 2) 32-bit PowerPC 64-bit PowerPC Itanium x86-64a pSeries zSeries 32-bit SPARC 64-bit SPARC 64-bit RISC Version 11.7. A blank cell indicates no support.Prerequisites for installation Operating system support Table 8 and Table 9 lists the operating systems that can be monitored by version 2.50 of BMC Performance Manager Express for Servers.3 6.6 or later. Table 8 Windows operating system support Service pack all released versions all released versions all released versions all released versions all related versions all related versions + x86 + + + + + x86-64a Itanium + + + + + + + + + Windows version Microsoft Windows Server 2003 Microsoft Windows Server 2003 R2 Microsoft Windows XP (all editions) Microsoft Windows Vista (all editions) Microsoft Windows Server 2008 R2 (all editions) Microsoft Windows 7 a Microsoft Windows Server 2008 (all editions) all released versions References to x86-64 include AMD64 (which includes Opteron) and Intel 64 architecture (formerly known as Intel Extended Memory 64 Technology.3i HP-UX + + + + + + + + + IBM AIX 5.1 18 Release Notes July 15.11i (B11. or Intel EM64T). The product can be installed on the platforms supported by BMC Performance Manager Portal version 2.

5 4.BMC Performance Manager Express version 2.5 Red Hat Enterprise Linux AS and ES x86 + + + + + + + + + + + + + + + + + + UNIX or Linux operating system + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Oracle Unbreakable Linux for 4.2 5.4 5.2 5.1 5.4 5.6 5.0 5.6 5.5 4.5 SunTM SolarisTM 8 9 10 SUSE Linux Enterprise Server 9 10 10 SP1 10 SP2 10 SP3 11 11 SP1 a References to x86-64 include AMD64 (which includes Opteron) and Intel 64 architecture (formerly known as Intel Extended Memory 64 Technology. Draft .50 for Servers .1 5.3 5.0 5.0 Red Hat Enterprise Linux 4. or Intel EM64T).3 5.0 4.7.Prerequisites for installation Table 9 UNIX and Linux operating system support (part 2 of 2) 32-bit PowerPC 64-bit PowerPC Itanium x86-64a pSeries zSeries 32-bit SPARC + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + 64-bit SPARC + + + 19 64-bit RISC Version 4.

7 Level of support full full 20 Release Notes July 15. release notes. flashes. flashes. and technical bulletins for your products searching for existing product resolutions and frequently asked questions (FAQs) s s Support for BMC Performance Manager Express for Servers BMC supports the following product versions and releases: Product name and version BMC Performance Manager Express for Servers 2.Related information Related information The following documents support the product: s s s s s s BMC Portal Getting Started BMC Portal Installation Guide BMC Performance Manager Portal Monitoring and Management Guide BMC Performance Manager Portal Performance and Scalability Guidelines Help for the Portal and individual Performance Managers Parameter Reference Database (PRD) http://www.bmc.50 BMC Performance Manager Express for Servers 2. and parameter information) subscribing to proactive alerts to receive e-mail messages that inform you of new release notes. you can perform several tasks. technical bulletins. The latest product information is available on the Customer Support website at http://www. 2010 .bmc. including s viewing the latest product documentation (manuals.com/support/hou_PPRD_Data_Center Online Help and the PRD contain the most complete information about parameter properties such as warning and alarm limits. TIP If you do not already have a user name and password that allow you to fully access the Customer Support website.7. From the Customer Support site.com/support. online Help. you can register for a user name and password on the site.

in the U. contact Customer Support at 800 537 1813. HOUSTON TX 77042-2827. BMC. other countries.com/support.. are registered with the U. and logos may be registered or pending registration in the U. You can view or download product documents. see the Customer Support website at http://www.com/support. its affiliates.Support for BMC Performance Manager Express for Servers Product name and version BMC Performance Manager Express for Servers 2. Outside the United States or Canada.. and may be registered or pending registration in other countries. contact your local BMC office or agent. BMC SOFTWARE INC 2101 CITYWEST BLVD.bmc. © Copyright 2010 BMC Software.6 BMC Performance Manager Express for Servers 2.5 Level of support limited limited For more information about the latest support policies. find answers to frequently asked questions. AIX. Inc. or licensors.bmc. If you do not have access to the web and you are in the United States or Canada. If you have problems with or questions about a BMC product. Patent and Trademark Office.. USA• 713 918 8800 Customer Support: 800 537 1813 (United States and Canada) or contact your local support center Draft . Sun. All other trademarks or registered trademarks are the property of their respective owners. Linux is the registered trademark of Linus Torvalds. Your use of this information is subject to the terms and conditions of the applicable End User License agreement for the product and to the proprietary and restricted rights notices included in the product documentation. Solaris. and Java are trademarks or registered trademarks of Sun Microsystems. UNIX is the registered trademark of The Open Group in the US and other countries.S. and download products and maintenance. and other countries. Oracle is a registered trademark of Oracle Corporation. pSeries. Inc. All other BMC trademarks.7. Inc. see the Customer Support website at http://www.S. Inc.50 for Servers 21 . The information included in this documentation is the proprietary and confidential information of BMC Software. and the BMC Software logo are the exclusive properties of BMC Software.S.BMC Performance Manager Express version 2. or both. IBM. service marks. and zSeries are trademarks or registered trademarks of International Business Machines Corporation in the United States. or in other countries. BMC Software.