A BOOK

REVIEW ON

SWATI
PRAJAPATI
S.Y.B.M.S.
 INTRODUCTION
Change is the single most important element of
successful business management today. To remain
competitive in increasingly aggressive markets,
organizations have to adopt a positive attitude to
change.
1. UNDERSTANDING CHANGE:
Understanding & managing change are the dominant
themes of management today. Adapting to the ever-
changing present is essential for success in the
unpredictable future.
WHY CHANGE
Change affects every aspect of life: taking a
proactive approach to change is the only way to take
charge of future.
• BEING OPEN TO CHANGE

• SEEING THE EFFECTS

• CHANGING NATURALLY
UNDERSTANDING THE CAUSES OF
CHANGE
To deal effectively with increasing rates of change,
we need to understand the underlying causes.
RECOGNIZING SOURCESOF CHANGE
• CHANING FROM WITHIN
• RESPONDING TO RIVALS
• RESPONDING TO CONTEX
• LOOKING AT PERSONALITY
CATEGORIZING TYPES OF CHANGE
• ANALYZING CHANGE
• GRADUAL CHANGE
• CRISIS MANAGEMENT
• CHANGING WITH GROWTH
• CHANGING TO WIN
2. PLANNING CHANGE:
• Successful change programmes always involve
planning.
FOCUSING ON GOALS
• ASSESSING OBJECTIVES
• EXPRESSING PRINCIPLES
• IDENTIFYING GAPS
• ASSESSING CULTURE
IDENTIFYING THE DEMAND FOR
CHANGE
• USING DISSATISFACTION
• ASKING CUSTOMERS
• ASKING EMPLOYEES
• ASSESSING QUALITY
SELECTING ESSENTIAL CHANGES
• CHOOSING KEY AREAS
• AVOIDING OVERLOAD
• MAINTAINING CONTINUITY
PLANNING WAYS TO INVOVLE
PEOPLE
•CHOOSING A STRATEGY
•CONSULTING PEOPLE
•DELAYING COMMUNICATION
•WORKING IN TEAMS
•USING KNOW-HOW
MAKING AN ACTION PLAN
• PLANNING DETAILS
• ENSURING VIABILITY
• BEING CONCISE
• USING A CHECKSHEET
• MAKING A SCHEDULE

ANTICIPATING RESISTANCE TO
CHANGE
• ANTICIPATING REACTIONS
• BUILDING TRUST
• DISCUSSING CONTENT

3. IMPLEMENTING CHANGE:
A change programme can be only as good
as its execution. Communicate carefully,
monitor progress, & prepare yourself for
changes during the course of the
programmes.
COMMUNICATING CHANGE
• TELLING PEOPLE SOON
• GIVING THE FULL PICTURE
• CHOOSING METHODS
• AVOIDING PITFALLS
DEVELOPING COMMITMENT
• LEADING THE WAY
• TAKING UP SUGGESTIONS
• BUILDING DIALOGUE

CHANGING CULTURE
• CHANGING ENVIRONMENTS
• ACKNOWLEDGING SUCCESS
• LINKING PAY TO EFFORT
LIMITING RESISTANCE
• DETECTING RESISTANCE
• ACTIVE RESISTANCE
4. CONSOLIDATING CHANGE:

The implementation of change is just the

beginning. To ensure a successful change
programme, develop processes that
constantly review and improve the changes.
MONITORING PROGRESS
• MEASURING PERFORMANCE
• MAINTAINING A BALANCE
• MEASURING RESPONSE
REVIEWING ASSUMPTIONS
• REASSESSING OBJECTIVES
• MAKING IMPROVEMENT
• REALIGNING PRIORTIES
• BEING REALISTIC
• CHANGING CONTINUALLY

MAINTAINING MOMENTUM
• REFOCUSING CHANGE
• UPGRADING BUDGETS
• DEVELOPING PEOPLE
• PROVIDING TRAINING
BUILDING ON CHANGE
• CONTINUING BENEFITS
• APPLYING SELF-CRITICISM
• INTEGRATING CHANGES
ASSESSING YOUR CHANGE-
MANAGEMENT SKILLS
Evaluate how well you manage the demands of
change by responding to the following
statements, marking the options closest to your
experience be as honest as you can.