Q. 1How hardware & software support in various MIS activities of the organization?

Explain the
transaction stages from manual system to automated systems?

Ans

Q.3 Compare various types of development aspects of information system? Explain the various
stages of SDLC?

Ans. Information systems development

Information technology departments in larger organizations tend to strongly influence

information technology development, use, and application in the organizations, which may be a
business or corporation. A series of methodologies and processes can be used in order to develop
and use an information system. Many developers have turned and used a more engineering
approach such as the System Development Life Cycle (SDLC) which is a systematic procedure
of developing an information system through stages that occur in sequence. An Information
system can be developed in house (within the organization) or outsourced. This can be
accomplished by outsourcing certain components or the entire system. A specific case is the
geographical distribution of the development team (Offshoring, Global Information System).

A computer based information system, following a definition of Langefors,

 a technologically implemented medium for recording, storing, and disseminating

linguistic expressions,
 as well as for drawing conclusions from such expressions.

which can be formulated as a generalized information systems design mathematical program

Geographic Information Systems, Land Information systems and Disaster Information Systems
are also some of the emerging information systems but they can be broadly considered as Spatial
Information Systems. System development is done in stages which include:

 Problem recognition and specification

 Information gathering
 Requirements specification for the new system
 System design
 System construction
 System implementation
 Review and maintenance
The Systems Development Life Cycle (SDLC), or Software Development Life Cycle in systems
engineering, information systems and software engineering, is the process of creating or altering
systems, and the models and methodologies that people use to develop these systems. The
concept generally refers to computer or information systems.

DIFFERENT STAGES OF SDLC

a)Feasibility study.It is concerned with determining the cost effectiveness of various

alternatives in the designs of the information system and the priorities among the various system
components.

b) Requirements, collection and analysis. It is concerned with understanding the mission of

the information systems, that is, the application areas of the system within the enterprise and the
problems that the system should solve.

c) Design. It is concerned with the specification of the information systems structure. There are
two types of design: database design and application design. The database design is the design of
the database design and the application design is the design of the application programs.

d) Prototyping. A prototype is a simplified implementation that is produced in order to verify

in practice that the previous phases of the design were well conducted.

e) Implementation. It is concerned with the programming of the final operational version of

the information system. Implementation alternatives are carefully verifies and compared.

f) Validation and testing. It is the process of assuring that each phase of the development
process is of acceptable quality and is an accurate transformation from the previous phase.

Q.4 Compare and contrast E-enterprise business model with traditional business organization
model? Explain how in E-enterprise manager role & responsibilities are changed? Explain how
manager is a knowledge worker in E- enterprise?

Ans.
Q.5 What do you understand by service level agreements? Why are they needed? What is the
role of CIO in drafting these? Explain the various security hazards faced by an IS?

Ans. A Service Level Agreement (frequently abbreviated as SLA) is a part of a service contract
where the level of service is formally defined. In practice, the term SLA is sometimes used to
refer to the contracted delivery time (of the service) or performance. As an example, internet
service providers will commonly include service level agreements within the terms of their
contracts with customers to define the level(s) of service being sold in plain language terms
(typically the (SLA) will in this case have a technical definition in terms of MTBF, MTTR,
various data rates, etc.)

Why a Service Level Agreement is

Important

A good SLA is important because it sets boundaries and expectations for the
following aspects of data center service provisioning.

Customer commitments. Clearly defined promises reduce the chances of

disappointing a customer. These promises also help to stay focused on customer
requirements and assure that the internal processes follow the right direction.

Key performance indicators for the customer service. By having these indicators
established, it is easy to understand how they can be integrated in a quality
improvement process (like Six Sigma). By doing so, improved customer
satisfaction stays a clear objective.

Key performance indicators for the internal organizations. An SLA drives

internalprocesses by setting a clear, measurable standard of performance.
Consequently, internal objectives become clearer and easier to measure.

The price of non-conformance. If the SLA has penalties (something that many IDC
providers prefer to avoid but should not) non-performance can be costly.
However, by having penalties defined, the customer understands that the IDC
provider truly believes in its ability to achieve the set performance levels. It
makes the relationship clear and positive.