University of Central Punjab

C O U R SE NAM E: E- BA NK I NG A P P LI CATI O N S Course Code: FIN5413

T O : P R O F. N A U M A N D A A R
From: Muhmmad Bilal Ashraf Muheeb Ahmad Tahir Ahmad Adil Maqsood Nimer Ahmad L1S08MBBF2016 L1F07MBBF2040 L1S08MBBF0012 L1S08MBBF2025 L1S08MBBF2004

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Preface

This project was assigned by our respected teacher Prof. Nauman Daar to elaborate role of EBanking in Pakistan Banking Industry and a case study of a bank with its growth and performance and recommendation under observing bank so we approved Barclays Bank for conducting study, he give us all information about the project in which everything is mentioned that what kind of project he demand from us. At earlier we think that it is an easy task because most of the contents required by the teacher were understood but as we started working on the project we realized that it¶s a tough job. Whatever we have tried to include based on latest data given by SBP and Barclays Bank in the project. In this time period we are came in touch with Bank with different aspect and by making this professional project we gain a lot of knowledge from different dimensions. Further that it was assigned by our instructor to discuss all online banking product of under observation bank and its portal as well as its growth and performance. So we take analysis of its performance and growth with its online products. In this project all products and services are described that are provided by Barclays in the banking industry of Pakistan. During the preparation of the project, we have faced many difficulties about data collection and collecting facts and figure related to Barclays. Despite of all these problems and tough task, the whole work was very worth full. The whole project was very interesting and we have learned a lot and knowledge.

Muhammad Bilal Ashraf

Muheeb Ahmad

Tahir Ahmad

Adil Maqsood

Nimer Ahmad

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Acknowledgement

³After Almighty Allah, who is very merciful and most beneficial to us, we would like to thanks our subject teacher Prof. Nauman Daar who helped us in every step or whenever we faced any problem on the ladder regarding the preparation of the project. He never disappoints us on any step which make hurdle for further proceeding. We pay our deepest gratitude to Barclays Bank and SBP (State Bank of Pakistan) Official web sites and all those persons and sites who helped us in getting primary as well as secondary data and information to particular problem regarding the project for implementation point of view´.

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Table of Contents Role of E-Banking in Pakistan ................................................................................................. 5 Barclays Bank: ........................................................................................................................ 10 Barclays Bank in Pakistan .................................................................................................. 10 Growth & Performance of Barclays: ..................................................................................... 11 Growth:................................................................................................................................ 11 Performance: ....................................................................................................................... 15 Overall Performance: ...................................................................................................... 15 Key performance indicators ............................................................................................ 22 Performance in Pakistan: ................................................................................................ 24 Barclays Internet Banking: .................................................................................................... 32 Features and Benefits: ......................................................................................................... 32 Protection Cover: ................................................................................................................ 33 Eligibility: ............................................................................................................................ 33 Browser Requirement: ........................................................................................................ 33 Registration: ............................................................................................................................ 34 Registration Form: .............................................................................................................. 34 Login Process: ......................................................................................................................... 35 Online Services: ...................................................................................................................... 36 Account Statement: ............................................................................................................. 36 Account Activity Log: ......................................................................................................... 36 Cheque Status:..................................................................................................................... 36 Stop cheque Payment: ......................................................................................................... 37 Funds Transfer: ................................................................................................................... 37 Payee ID:.............................................................................................................................. 38 Setup Standing Instruction: ................................................................................................ 38 Term Deposit: ...................................................................................................................... 39 Finance Facility: .................................................................................................................. 39 Tips for Making Payments Online: ........................................................................................ 39 Branchless Banking Product: ................................................................................................. 40 Recommendation for Improvements: .................................................................................... 41 Bibliography: .......................................................................................................................... 41

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Another step forward was installation of ATMs by the banks. The level of low banking. Ishrat Husain. was confined to the four walls of branch. lately a task force was established to study and implement formation of Electronic Clearing House (ECH). as alternative. It is also believed that while the use of these facilities is low due to apprehensions about security. but now focused efforts are being made to catch up with rest of the world. but has not become common in rural areas. keeping in view the level of convenience. In this system an ATM card holder of a particular bank could use teller machines installed by all the sponsors of this network. forced the banks globally to incorporate e-banking. mainly due to low literacy level in the country. IBM. A landmark step in this direction is the promulgation of the Electronic Transactions Ordinance 2002. However. confidence in the system and increasing use. they still believe that cost can go down further with the increased use of these facilities. to overcome this deficiency. With the entry of private banks. Simultaneously. This Ordinance provides legal recognition to digital signatures and documentation reducing the risks associated with the use of electronic medium of business. Saying this. some other banks started using a dedicated network. One such example is complete lack of merchant accounts in Pakistan. it is still a capital intensive proposal.Role of E-Banking in Pakistan Globally banking is no longer confined to the four walls of a branch. The banking sector terms this nominal. A factor which is the key issue in e-banking is low penetration level of computers in Pakistan. In this regard. traffic to branches in urban areas will go down considerably. its high cost. were lack of services being offered by the banks. a few years back. clients take refuge behind high cost. The system is working to a satisfactory level. It is getting popular in urban areas. Pakistani banks are still far behind their global counter parts. Dr. It was co-sponsored by ABN-AMRO Bank. some analysts believe that with the passage of time. The initiative in e-Banking in the country was taken a bit late. While some banks have their own ATMs. 5 . Teradata and local newspaper. having limited number of branches. leading to ecommerce. the local banks also went for on-line banking. One factor prohibiting use of the newly offered services is. Though efforts are being made to increase the number of on-line branches. legal framework and concerns about the security. The advent and common use of Internet. Many countries are far ahead of the facilities being available in Pakistan. though still not a norm. Governor State Bank of Pakistan was the chief guest. not allowing the people who have computers and Internet facility. Muslim Commercial Bank (MCB) recently organized 'Pakistan e-Banking Conference'. investment in technology was chosen. The other factors. However.

3 Billion to PKR 12. Internationally. 6. Now these systems provide all services provided in at a branch .2 Billion. the growth last year was 100%. with daily volumes growing from 9. many were providing domestic and international fund transfers and bill payments. compare this to monthly sales of $ 1.5 Billion by just Amazon. there are a total of 19 Internet Merchants with monthly processing of PKR 30 Million ($ 375. brokerage. Why stakeholders have not encouraged this mode of payments? 6 . some provide informational banking only yet others provide intra-bank transfers and 5 utility bill payments. 4. IB averages at Rs. In Pakistan.ATM: At over 30%. With 10 Million internet users and 6 Million debit/credit cards.000.500 and average POS transactions of Rs. Why are we offering what others offered 15 years ago? Trends The future for IB is very promising.000.000 to 19. This is not great news considering our ATM density is onefiftieth of the West and even one-fifth of China.mortgages. Pakistan has highest growth rates for ATM installations in the world. IRAs. Waqar electronics in Karachi does more business every month. Internet Banking (IB) The first web-based IB applications came in early to mid 90s.000. Transaction volumes grew at 50% last year from PKR 8. compared to average ATM withdrawal of Rs. auto loans. By 2000 these were standard features for any bank in the West. What can banks do to attract small consumer transactions? Internet Merchants E-Commerce numbers of Pakistan are dismal. See the graph for better comparison. payroll. However.000). 401K. 75% of the surveyed banks offer IB. That¶s as feature rich as it gets. An interesting element is amount per transaction. At first these provided informational services but by 1998. For informational banking. This growth is however threatened due to industry slowdown as well as consolidation through M&A activity. etc.com. This suggests that many higher value corporate transactions are taking place. 33.

Cash is not directly fed into the machine. 70 transactions were executed per day per ATM and average transaction size was Rs.1% respectively in the previous quarter. 2006 to offer utility bills facility across ATM network in phases. The inter-bank fund transfer is only offered by 11 banks on 1Link switch. banks reported 6. depicting an increase of 27. 5 Fund Transfers During Q2 FY07-08. inter/intra bank fund transfers can also be executed through internet.1% in amount of transactions. Transactions through ATMs ATMs transactions during the Q2 FY07-08 registered an increase of 3.3 million as compared to 6. cash deposits. 6.5%. Apart from cash withdrawal ATMs are also used for inter/intra bank funds transfer. During Q2 FY0708 only 2.2% and 18.2% while their amount increased by 5. showing an increase of 22. account-to-account funds transfer transactions made through ATMs were 0.8.163 million.158 million in the previous quarter showing an increase of 20.6% in numbers but a decrease by 0.632. Growth in the use of ATMs since Q1 FY07 is given in Fig. 7 .Facts and Figure by SBP: Total number of ATM cards was 0. Funds transfer through ATMs mostly includes intra-bank transfer and small portion of inter-bank funds transfers.430 transactions of Utility Bills payment through ATMs involving an amount of Rs. There are few banks which still offer ATM only cards to their account holders. Utility Bills Payment During Q2 FY07-08. showing an increase of 13.3 million in the previous quarter.8 billion.7% increase in the amount of transactions from the previous quarter. Besides ATMs. The value of such funds transfer was Rs.2%.210 transactions valuing Rs. This registered an increase of 3. Cash Deposits Quite a few banks are providing the facility of cash deposit through ATMs. The mechanism for cash deposit is envelope based.2% as against an increase of 11. payment of utility bills etc.191million reported by banks for Q2 FY07-08 as compared to 0.3% in number and 24. On average.e.9% over the previous quarter.8.190 transactions of cash deposit through ATMs were reported as compared to 1.930 transactions during the previous quarter.8. Banks were advised through Payment Systems Department¶s guidelines issued on December 18. i.

3% in amount when compared with the fiscal year (FY07). According to a Report titled µRetail Payment Systems of Pakistan¶ (Paper-based and E-banking) of the State Bank of Pakistan.6 percent in numbers and 31. At the retail level.0 million and Rs.6 million E-banking transactions were recorded valuing Rs 13.0 percent in value in the previous fiscal year.121 registering a growth of 21.8 percent compared to 53. According to the Report. the volume and value of e-Banking channels (POS. According to the Report.9 percent in value as compared to 48. the quantity of active (in-use) debit / credit cards during FY08 reached at 6.1 percent increase in numbers and 29. Moreover.8 percent in value as compared to 17.2 percent increase in numbers and 35.1 percent increase in numbers and 49.9 Tln in FY08 Electronic Banking (E-banking) is getting increasingly popular as the number and value of E-banking transactions in the country have shown a significant growth in the last fiscal year.9 percent in value as compared to 46. most transactions use paper based instruments.9 percent in value in the previous fiscal year. Internet & Call Centre/IVR.282 and recorded a growth of 26.0 percent increase in the previous fiscal year.9 trillion during the last fiscal year (FY08).0 million.9 percent in numbers and 32 percent in value as compared to 46.3 trillion showing an increase of 19.0 percent decline in the previous fiscal year.5 million. In contrast.853 showing a growth of 21.7 million. However. during FY 08 the volume and value of ATM transactions in the country reached 67. the overall total retail payments in the country during FY08 reached at 459. According to the Report.2 percent in value as compared to 47.0 percent in value in FY07.E banking transactions grow 32% to Rs 13.7 percent as compared to 45. During FY08. The volume of Point of Sales (POS) reached at 55.0 percent in number as compared to 4.0 million and Rs 120.4 percent as compared to 5. the volume and value of RTOB transactions in FY08 reached 36. The Report said that the volume and value of paper-based transactions in the country during FY08 reached 334.0 billion showing an increase of 31.137. which shows an aggregate growth of 15.4 trillion registering an increase of 3. and Mobile) transactions in the country reached 20.9 million and Rs 453.4 percent in number and 21.9 million and Rs 13.2 percent increase in numbers and 49.8 percent in value in the previous fiscal year. It may be mentioned here that retail payments are mainly made by consumers and between commercial counterparties to purchase goods and services.4 percent in value in the previous fiscal year.9 percent as compared to 74 percent increase in the previous fiscal year reaching at 1.1 percent in numbers and 20.8 percent in numbers and 43.3 trillion respectively registering an increase of 8. The quantity of credit cards has in fact decreased by 8. The volume of Real Time Online Branches (RTOB) during FY08 reached at 5. The Report pointed out that the total number of Automated Teller Machines (ATMs) during FY08 reached at 3. the debit cards registered a growth of 24.1 billion depicting an increase of 15. electronic mode is also getting momentum with the 8 .3 % increase in previous fiscal year and stood at 5. a total of 124.4% in numbers and 32.7 percent increase in the previous fiscal year.151.0 percent as compared to 17. showing a growth of 25.4 million and Rs.0 percent increase in previous fiscal year.0 percent in numbers and 63.

³order´ contains most of value addition service of banks to their customers. Retail payments in Pakistan are comprised of various paper based and electronic instruments from conventional cheques to modern smart cards. Aggregate evaluation score of« Then when we see at foreign bank category again. BOP offer internet banking. 26% From the survey on websites of 44 banks. ³Legal´. While remaining. We have also seen that all banks have more or less same score on ³performance´. only 9 out of total 13 are using informational websites while remaining have no websites. the order component contains most of elements to be assessed therefore a separator of banks on this web front. & ³Aesthetics´. However. A sector wise analysis of banking also shows that all eight PSCBs have websites with five of these having informational websites and remainder three with transactional websites. eight banks are exploiting internet to extend both informational as well as for transactional services also. three 40 public sector commercial banks 20 18 23 19 20 11 namely. The ³ease of use´ and ³others´ show a slight variation. 9 . Thirty seven banks use Banks without websites internet as a medium for extending 61% 13% information to their customers and have informational websites. but in Pakistan either they think Pakistani market not enough ripe for I-banking and thus their services are limited to informational websites in Pakistan. While rest of banks 0 have some sort of informational CITI HB MCB ACB MET HBL UBL BOP websites.passage of time. it Transactional becomes clear that 04 out of these have no websites websites at all. While. Habib. MCB though being a domestic private bank matches the performance of its foreign competitors on this web front perhaps due to its early adoption of technology and its aggressive deployment to achieve its goals. Citibank and Habib 60 AG Zurich are the only two banks 39 38 38 providing internet banking. As. While out of specialized banks. A comparative analysis of individual banking websites puts Citibank as leading with gross score of thirty nine followed by a score of 38 each by MCB and Habib AG Zurich. UBL. It is interesting to tell her that Zurich all of foreign banks operating in Pakistan are providing transactional website facility in other regions of the world. little variation exist on ³Information´. While. the category of denationalized commercial banks demonstrate highest banks website functionality as three out of four banks of this category offer transactional internet services and the remaining one bank¶s website extends informational services. The foreign banks sector shows also poor performance as only 2 out of 9 banks operating are offering transactional website facility while remainder are using informational website channel.

supported by a dedicated Relationship Manager. including five branches in Lahore.T Khan Road Karachi 75530 Pakistan. Tel: (021) 111-105-555 Fax: (021) 5634050 10 . Pakistan 2nd Floor. The Barclays network has extended its presence to the rural centres of Mangla. According to Data monitor. It is also a constituent of the FTSE 100 Index. Dawood Centre. Bancassurance and Premier Banking products and services y Corporate Banking: offers business banking services tailored to meet the needs of corporate clients. In Pakistan. Its share price fell by 90% in the year to 23 January 2009. by market share. the Barclays businesses include: y Retail Banking: offers customers a range of personal accounts. Barclays Bank Pakistan commenced operations in July 2008. including cash management. It serves its customers and clients across the country through a network of 30 ATMs and 15 branches. Barclays is the largest financial services provider globally with $3. Barclays PLC is ranked as the 25th largest company in the world by Forbes Global 2000 (2008 list). consumer loans. investment options. savings and risk management. and was listed on the Tokyo Stock Exchange until 2008. four in Karachi. and one in Islamabad and two in Rawalpindi. in London's Docklands. It is the second largest bank in the United Kingdom and the world based on asset size. having moved there in May 2005 from Lombard Street in the City of London. but has recovered substantially.7 trillion of assets. The bank's headquarters are at One Churchill Place in Canary Wharf. loans. Barclays Bank in Pakistan The State Bank of Pakistan in December 2007 granted Barclays the licence to operate in the country.Barclays Bank: Barclays plc is a British financial services firm operating worldwide. Near PIDC M. leaving it higher as of 3 September 2009 than it had been a year before. Rawat and Akora Khattak with a branch in each of these locations. Corporate Office Barclays Bank PLC. It is a holding company that is listed on the London and New York stock exchanges.

000 employees and Barclays currently owns more stock (3. This happens to have been the UK's first credit card and also the leader in card services provided over the internet 800. Barclays stands today as the largest retail stockbroker in the United Kingdom.000 customers. the United States and Africa and has recently made efforts to expand even more into the United States with the acquisition of the US credit card. A high priority is placed on dealing with three lines of operations. Barclaycard operates internationally throughout Europe. Barclaycard. Exxon Mobil. A second major focus for Barclays is Private Clients. The UK retail banking side courts some for 14 million accounts. Barclays has some 800 international branches placed throughout Europe.2 million UK customers with 2. which provide a large array of services including current accounts. investment banking and investment management. Lastly. The gist of the client makeup is high net worth and clients of corporate billing. while the business side lends service to primarily middle to larger sized businesses of around 180. shareholders and the wider community in route to providing a valued and prosperous circumference of satisfied stakeholders. The banks headquarters are at Lombard Street in the City Of London. the United States. Africa and the Middle East.000 customers. It is within these areas that Barclay is placing a larger focus towards growing throughout the international markets.9%) than any other stockholder in the largest company on the planet. employees. mortgages and loans. Others smaller areas of focus for Barclays are Barclays Capital. Barclays currently employs 78. Juniper Financial Corporation in December 2004. institutional and government clients. Woolwich is a mortgage business that was acquired by Barclays in 2000. and Africa. Firstly the banking division that provides up front service and customer attention to United Kingdom retail and business banking customers.Growth & Performance of Barclays: Growth: Barclays is a United Kingdom based financial services group that places its focus within the areas of banking. Barclays is the fourth largest bank in the United Kingdom. savings. Barclays Global Investors is a world leader in providing investment management products and services and is also a global leading asset manager. Barclays Global Investors holds some 68 million British pounds in Exchange Traded Funds with over 100 funds in ten international markets for individual and institutional investors. Asia. It has been 11 . Barclays has operations running throughout sixty countries with major points of interest in Europe. Barclay Global Investors and Woolwich. Barclaycard has some 11. with clients mainly in the UK and the continental Europe. servicing around 566.9 million cards issued internationally. The fundamental principal to Barclay¶s philosophy is to include the interests of all of their shareholders from customers. Third is the International Retail and Commercial Banking sector of Barclay¶s business.000 customers using the online account services. In 1971 Barclays Global Investors created the first index strategy and followed this in 1978 with the first quantitative active strategy. Barclays Capital is a global investment bank which provides advice and solutions to the financial and risk management needs of corporate.

76 billion Euros. Dollars and 4. IT will allow up to date information to be at the fingertips of Barclay¶s managers. Barclays must identify their customer groups and the needs associated with each particular group and develop products and services that will be of great value to their customers. This will promote Barclays worldwide as a business that can be relied upon time after time for small individual accounts as well as huge corporate accounts.S. Along with profits. Barclays Capital formed around the same time establishing an investment banking operation that today manages larger corporations and institutional businesses. its 12 . This strong increase in Barclay's position stalemated. the talks of a takeover that have held Barclays under scrutiny for quite some time now.4 billion pounds. at least for the time. up from 12. The practices that have worked in the past must be reconfigured to work for years to come and keep Barclays updated with the high changing IT world. which translates to 6. This pushed Barclays into Africa. These steps have kept Barclays competitive in the banking industry and guided them towards a promising path in international growth. Net profits.transformed into a division that deals largely with home financing and lends its branding to Barclays mortgages. Foremost to continually compete internationally.9 billion pounds. Along with the apparent increase in speed that IT will allow Barclays to accomplish routine tasks.S. revenue soared to 13.27 billion pounds. Barclays has also kept pace with innovation with concepts such as online customized servicing through Barclays Private Bank and Premiere Banking. The need to place major investments into the most modern and efficient IT systems available that enables top of the line business transactions to transpire unhinged. technology will also reduce risk of errors and fraud. preventing failures that effect customers and thus reducing excessive and unnecessary costs. Barclays must strive to perform customer service at an utmost level of excellence. The fine-tuning of IT will also eliminate weaknesses within Barclay¶s practices. To accomplish this. Barclays has placed a great deal of interest in international growth beginning as far back as 1925 with the merger that began the formation of Barclays International Operations of three banks: the Colonial Bank. giving managers a huge advantage when it comes to making decisions and in pin pointing groups of customers that can have a high added value to Barclays. As of February 2005. By the 1980s Barclays became the first bank to file with the Securities and Exchange Commission in the U.08 billion U. This will call for new investments into new levels of technology that can help offer higher levels of service to its customers. and by 1986 was the first British bank to be listed on the Tokyo and New York Stock Exchanges. the Middle East and the West Indies. This leads straight into a second integral point of interest for Barclays. the Anglo Egyptian Bank and the National Bank of South Africa. In the mid 1990s Barclays formed Barclays Global Investors through the purchase of Wells Fargo Nikko Investment Advisers which was combined with Barclays BZW Investment Management. Barclays has been very successful as of late in carrying out its desired tactics. According to Barclays. according to Barclays scoured upward some nineteen percent in 2004 hitting 3. Barclays had recorded record net profits with a large amount of its success attributed to its investment ability.

the FSB name will probably brand the new venture.5 million pounds that will gain them a fifty percent stake within a joint venture with FSB that will be headed in Stockholm. Barclays has also placed strategic action in growing throughout Europe. However. With growth on its mind. its investment banking division.increase in its 2004 profits can be tied largely to its ability to reduce the number of bad debts and the growth within Barclays Capital. Barclays has set out to create an international business that if forecasted correctly. This is a hearty goal for as of the present. compare that to the pre-tax income of 793 million pounds in 2004 for its domestic business alone.4 in Norway. by making an offer for the remaining forty percent of Estonia's AS Hansapank that it currently does not own. According to Barclays there are only 0. but for long-term goals Barclays has its sights set on growth across the entire Nordic region. Gary Hoffman. targeting the Nordic and hopefully the Eastern European markets. FSB has already made a move that can allow Barclays and Barclaycard greater access into the East European market.6 million FSB customers that currently do not use an FSB credit card. Hansapank holds a very strong position within the Baltic region. despite Barclay's desire to establish Barclaycard as a valued global brand name. said the venture will provide a powerful partnership that. as according to the Swedish central bank that credit cards account for sixteen percent of the proportion of outstanding consumer credit balances in Sweden.1 cards per adult in Sweden and 0. This happened to be Junipers first transaction since Barclays bought them the previous year. Barclays stands at a mere 8 million pounds in pre-tax income that encompasses the entire international business. as the Nordic region is very low in cards per adult. 13 . Barclays has placed its sights on transforming Barclaycard into an international brand in light of recent pressures domestically that include higher funding costs and a brutal interest rate environment. If FSB is successful in accumulating the full ownership of Hansapank. acquiring a credit cards portfolio including an undisclosed number of credit card accounts from Oregon Community Credit Union. Chief executive of Barclaycard. Huge investment strategies that have led to this increase in profits include the acquirements within its Barclaycard card business. the income generated in its Barclaycard division will be of equal value internationally as well as domestically by 2013." However. this compares to 1. "combines FSB's customer and distribution strengths in Scandinavia with Barclaycard's leading-edge risk management and customer acquisition skills. The beginning of February 2005 brought two swift and powerful movements by Barclays. mentioned above.5 cards per adult in the UK. In the short-term the venture hopes to achieve growth throughout the existing 3. the first being a card issuing agreement with ForeningsSparbanken of Sweden. Barclay's 2004 increase in profits follows swiftly on the feet of its 2003 increase of some twenty percent in pretax profits. This move was followed shortly after by its US issuing business Juniper. Sweden. this up some six percent since 2002. Barclays announced an investment of 76. This venture seems to have a great target. the thought is that the move will allow for a maximizing in operating synergies along with a reduction in funding costs. Demand is rising though in the Nordic region. from 2003 Barclay's international pre-tax income rose one hundred percent from 4 million pounds.

Barclaycard operates in the United States.000 businesses in the UK both physically and online ± about a third of the market. Stuart Neal. It also issues credit and charge cards to corporate customers and the UK Government. The company is one of the pioneers of new forms of payments and is at the forefront of developing viable contactless and mobile payment schemes for today and cutting edge forms of payment for the future.´ Barclaycard. is a leading global payment business which understands the needs of both purchasers and sellers. at retailers that use Barclaycard to process their credit and debit card transactions.4m .Data from Barclaycard1 Global Payment Acceptance shows payments made on credit and debit cards were up 7. part of Barclays Global and Retail Banking division. In addition to the UK.Number of International customers: 10. Commenting on the data. 14 . credit and debit card spending declined slightly by 2. in line with expectations.Number of retailer/merchant relationships: 87.Number of UK customers: 10. Africa and the Middle and Far East. The small drop from last month is typical of what we see at this time of year and is caused by the residual effects of the January sales and households returning to a more regular spending pattern. The Barclaycard Retail Card Spending Index is based on spending on all credit and debit cards across a wide range of retail sectors. It enables retailers and merchants to accept cards. Barclaycard Global Payment Acceptance processes payments for 87. 1 Key facts published in February 2010.1% in February compared to the same month last year.000. contactless and mobile applications as well as extending credit to consumers. .6% in January 2010 compared to January 2009. Whilst February 2010 showed an increase over the previous year.5% from January.8m . on a month-by-month basis. helps customers make payments through card. Head of UK Payment Acceptance said: ³The numbers show that things are looking up for retailers this year. Barclaycard partners with a wide range of organizations across the globe to offer their customers or members payment options and credit. The increase follows on from figures that showed that credit and debit card spending was up 3. Europe.

The move makes Indonesia the 15th country to become part of Barclays Global Retail and Commercial Banking Emerging Markets Business Unit. Barclays is the first bank in the UK to give its Local Business customers access to an online service that checks supplier credit ratings. becomes the first bank in South Africa to reach one million internet banking users. Barclays acquires leading Russian bank Expobank. majority-owned by Barclays. The bank becomes part of Barclays Global Retail and Commercial Banking Emerging Markets Business Unit.Performance: Overall Performance: 2009 Barclays completes its acquisition of PT Akita.1bn. Lahore and Islamabad. From March 2009. a privately owned bank with ten outlets in three cities in Indonesia. The launch is the 14th emerging market Barclays Global Retail and Commercial Banking has entered since March 2007. Barclays opens for business in Pakistan. Absa. Barclays announces its 2008 Full Year Results. Barclays acquires Lehman Brothers North American investment banking and capital markets businesses. Barclays is the first bank in the UK to announce a mass roll-out of contactlessenabled debit cards. 2009 2009 2008 2008 2008 2008 2008 2008 15 . reporting profit before tax of £6. with branches in Karachi. most Barclays debit cards that are issued or reissued will have contactless technology built in. Barclays Capital competes the integration of the North American businesses of Lehman Brothers which Barclays acquired in September 2008.

Absa.2007 Barclays increases its position in Asia with investment from two major shareholders in the region ± China Development Bank and Singaporeheadquartered investment firm Temasek. Barclaycard launches OnePulse. Barclays is the first bank in France to be awarded the ISO 14001 standard for complying with international environmental management. putting more than eight million customers at the centre of its business. the first UK credit card which rewards customers for making environmentally aware purchasing decisions. used on London¶s public transport system. one of South Africa¶s leading financial services organsations. one of North America¶s fastest-growing credit card issuers. A benchmark year in which 50 per cent of Barclays profits are made outside the UK. Barclays opens three new branches in India. Barclays moves its world headquarters from Lombard Street in the City of London to the new 1 Churchill Place building in Canary Wharf. including a 24-hour flagship outlet in Delhi. 2007 2007 2007 2006 2006 2006 2006 2005 2005 2004 16 . Barclays acquires a majority stake in Absa. a credit and cashless payment card which incorporates cashless Oyster card technology. Barclaycard acquires the Juniper Financial Corporation. In an industry first. The wealth management division of Barclays is relaunched under the Barclays Wealth brand. majority owned by Barclays. is the first South African bank to publish a Customer Charter. Barclaycard Breathe is launched.

The business is integrated with BZW Investment Management to form Barclay Global Investor. Barclays is estimated to be the most valuable brand in the UK.3bn. making Barclays the country¶s sixth largest bank. near Heathrow Airport. Barclays launches a PC banking service partnership with Microsoft using Money 97 software. Barclays launches its Online Banking service. following the sale of BZW's UK and European Equity and Mergers & Aquisitions Advisory business to Credit Suisse. Barclay purchase fund manager Wells Fargo Nikko Adviser. 17 2003 2001 2000 1999 1999 1999 1998 1997 1996 1996 1995 . Barclays acquires Woolwich. one of the largest private banks in Spain. In the same year Barclays also launches the service for small businesses. worth more than £5. a leading mortgage bank and former building society. Banco Zaragozano. Barclays partners with five international banks to launch the first ever global ATM alliance.000th ATM in the UK and has the largest network of ATMs in the country. Barclays Capital is established. is acquired. to become the UK¶s largest private client investment manager. Barclays is the first UK bank to offer customers a mortgage in euros to buy a home in the UK. providing over 40 million customers with free access to member banks¶ ATMS. Barclays opens its 3.2003 Barclays purchases wealth management firm Gerrard Management Services Ltd. Barclays opens the UK¶s first drive-through ATM.

Barclays UK and Barclays International are merged to form Barclays PLC. Barclays telephone banking service is launched. 1994 1993 1991 1989 1988 1987 1987 1986 1986 1985 1982 1982 18 . Barclaycall. the UK¶s first debit card. Barclaycard is the first UK brand to sponsor a non-fiction TV programme. Barclays Bank Ltd becomes Barclays Bank PLC. Barclays Connect is launched. London. Barclays Business Centres open across the UK ± the country¶s largest business banking network. travel show µWish You Were Here¶. De Zoete Bevan and Wedd Durlacher Mordaunt & Co. It¶s the forerunner to today¶s Barclays Capital. Barclays opens its first branch in India. at 54 Lombard Street.1995 Barclays is the first financial institution to open a website on the internet ± Barclaycard Netlink. Barclays launches its Premier Card. Barclays is the first UK bank to have its shares listed on the New York and Tokyo Stock Exchanges. Barclays announces its sponsorship of the Football League Championship in the UK. BZW is created from the merger of Barclays Merchant Bank/ Barclays Investment Management. Barclays opens its first Premier Banking office.

Barclaycard is the first UK credit card to use TV advertising. Barclays is the first foreign bank to file with the Securities and Exchange Commission in Washington DC. a new auto-teller service. Barclays is the first UK bank to introduce Personal Bankers to some of its branches under a pilot scheme. In the same year Barclays introduced automated branch book-keeping at its branch in Cavendish Square. the UK¶s first credit card. Barclays Business Advisory Service is launched. A Barclays Representative Office opens in Tokyo. London. Barclay loan is launched. Barclays appoints the UK¶s first female branch manager. is launched.1981 1981 A Barclays Representative Office opens in Beijing. 1977 1975 1973 1972 1971 1969 1967 1966 1961 1958 19 . Miss H M Harding. Barclaycard. allowing Barclays to compete in the consumer instalment credit market. It uses plastic cards instead of paper vouchers. Japan. The following year the programme is extended nationwide. Barclay bank. China. Barclays opens the UK¶s first computer centre for banking. Barclays unveils the world¶s first ATM. offering µBarclaycash¶ from its branch in Enfield. USA. in London. at its Hanover Street branch in London. London. is launched.

London. The name later changes to Barclays Bank (France). Barclay & Company Limited becomes Barclays Bank Limited. The first book-keeping machines are introduced to Barclay¶s branches.DCO) is established by the merger of the Colonial Bank.1956 A Barclay¶s promotional film for a savings campaign in West Africa wins the Grand Prix d¶ISAS at the Cannes Film Festival. the Middle East and the West Indies. From 1945-1948 Barclays offers refresher courses for staff returning from war service and a Staff Training School is established in Wimbledon. The business amalgamates with the London Provincial and South Western Bank to become one of the UK¶s µbig five¶ banks. This goes on to add businesses across Africa. Barclays Overseas Development Corporation is launched. A Grant of Arms is obtained from the College of Arms for the black spread eagle with three crowns to be used as Barclays official coat of arms. 1946 1946 1945 1940 1937 Late 1920s 1925 Barclays Bank (Dominion Colonial and Overseas . the Anglo Egyptian Bank and the National Bank of South Africa. Barclays Ideas Committee is introduced. The Union Bank of Manchester is absorbed by Barclays. Barclays Bank (Overseas) is incorporated. inviting colleagues to share their suggestions for the business. 20 1922 1919 1918 1917 . Barclays Sports Club is formed.

1916 1905 1902 1896 The organisation takes over the United Counties Bank in the Midlands. The card combines a standard Visa corporate charge card with additional identity protection functionalities. Freame and Gould move to premises bearing the sign of the Black Spread Eagle at Lombard Street. as most people were unable to read. The business obtains a listing on the London Stock Exchange. London. The company builds a new banking house in Lombard Street. 1864 1736 1728 1690 Barclaycard wins at the 2010 Cards International Awards Best Commercial Credit Card Issuer: Barclaycard Commercial Best Innovation in Loyalty Programme: Barclaycard Freedom Barclaycard has taken two prizes at the 2010 Cards International Awards for its Visa CodeSure card and its innovative loyalty programme. A keypad. signs were commonly used to mark buildings instead of numbers. The bank expands. in the City of London. The company joins 19 other private banking businesses to form Barclay & Company Limited. Barclaycard Freedom was automatically available to eight million Barclaycard holders at launch on 17 March 2010. It is a first in the UK market. John Freame¶s son-in-law. LCD screen and battery are embedded into the back of each card. with 182 branches and deposits of £26m.000 retailers of all sizes were invited to be partners in the scheme. 21 . and more than 30. becomes a partner in the business. John Freame and Thomas Gould start trading as goldsmith bankers in Lombard Street. At the time. Barclaycard Commercial¶s Visa CodeSure Card is an industry first which expands card functionality beyond payment. acquiring the Consolidated Bank of Cornwall. Barclaycard Freedom. Barclaycard Freedom is the broadest retail rewards scheme the UK has ever known: a rewards coalition of unprecedented size and scope which opened loyalty up to small retailers alongside household names. bringing a new level of simplicity and convenience to the concept of loyalty and rewards. allowing it to become the platform for secure applications such as extranet access. James Barclay.

22 .643m. Total profit before tax 2007 £7. Excluding movement on own credit.642m Profit before tax from continuing operations 2007 £6. Total Group profit before tax is represented here alongside profit before tax from continuing operations to aid comparison.Key performance indicators Profit before tax Profit before tax is one of the two primary profitability measures used to assess performance and represents total income less impairment charges and operating expenses.585m Economic profit Economic Profit (EP) is the other primary profitability measure used by Barclays. gains on acquisitions and disposals and gains on debt buybacks.076m 2008 £6.223m 2008 £5. EP is profit after tax and noncontrolling interests less a capital charge (average shareholders¶ equity and goodwill excluding noncontrolling interests multiplied by the Group¶s cost of equity).634m from £1.136m 2009 £4. Group profit before tax increased 243% to £5. Barclays believes that economic profit encourages both profitable growth and the efficient use of capital.077m 2009 £11. Profit before tax is a key indicator of financial performance to many of our stakeholders.

Capital ratios express a bank¶s capital as a percentage of its risk weighted assets. The Group¶s capital management objectives are to: y Maintain sufficient capital resources to meet the minimum regulatory capital requirements set by the UK FSA and the US requirements that a financial holding company be µwell capitalised¶ y Maintain sufficient capital resources to support the Group¶s Risk Appetite and economic capital requirements y Support the Group¶s credit rating y Ensure locally regulated subsidiaries can meet their minimum capital requirements.Shareholder returns Total shareholder return (TSR) is defined as the value created for shareholders through share price appreciation. Core Tier 1 is broadly tangible shareholders¶ funds less the capital deductions from Tier 1. Peer group: Banco Santander. Citigroup. Capital ratios Capital requirements are part of the regulatory framework governing how banks and depository institutions are managed.8% The Group¶s capital management activities seek to maximise shareholders¶ value by optimising the level and mix of its capital resources.5% 2009 23.3% 2008 16. BNP Paribas. plus reinvested dividend payments. BBVA. Royal Bank of Scotland. JP Morgan Chase. the UK FSA formalised a definition for Core Tier 1 which is now published consistently by the industry in the UK. retained earnings and other reserves. In the 2008 accounts. Unicredit and UBS. We compare Barclays performance with a group of international peers and aim for top quartile performance. In 2009. Return on average shareholders¶ equity is calculated as profit after tax divided by the average shareholders¶ equity during the year. Total shareholder return 2007 3rd quartile 2008 2nd quartile 2009 1st quartile Return on average shareholders' equity 2007 20. Lloyds Banking Group. which is made up of share capital. Deutsche Bank. Both Tier 1 and Core Tier 1 capital resources are defined by the UK FSA. These metrics demonstrate the alignment of Barclays strategy and operations with the interests of shareholders. HSBC. Core Tier and Tier 1 23 . we showed Equity Tier 1 ratio which was broadly representative of the Core Tier 1 ratio. These measures indicate the returns shareholders are receiving for their investment in Barclays both in terms of relative share price movements and the business performance.

In these 16 NFCs. youth clubs and advocacy. and money management skills through establishment of on-site Non-Formal Education Centers (NFC). To date. vocational training. 24 . The project has also led to linking trained adolescents with local markets and micro-financing institutions for access to credit facilities in order to establish micro-enterprises. increasing financial inclusion. encouraging entrepreneurship and employment. over 400 adolescents and women are receiving vocational training on demand driven skills in 20 onsite vocational centres. Other benefits include micro credit style loan schemes for the purchase of tools and equipment. 30 million for a two year project aiming at increasing the economic potential for vulnerable families involved in bonded or exploitative forms of labour through providing access to education. over 2000 children have access to education. The launch is the 14th emerging market Barclays Global Retail and Commercial Banking has entered since March 2007. 2. birth registration. Additionally. 4. 100 individuals have launched small home based businesses contributing Rs. The number of unregistered children who have been issued with birth a certificate has crossed 2000 and over 2. and 3. Banking on Brighter Futures: Banking on brighter futures is our flagship programme that allows us to use our financial skills and expertise to maximum effect to help people work towards financial independence and security. vocational trainings.Performance in Pakistan: In 2008 Barclays opens for business in Pakistan. 2. To date the following projects have been launched under the banner of Banking on brighter Futures: A FIGHT AGAINST EXPLOIATIVE CHILD LABOUR ± UNICEF Barclays joined hands with UNICEF in 2008 with a funding of over Rs. with branches in Karachi. Efforts under this project are mainly focused on basic literacy.1500.2000 to the monthly household income 5. Supporting access to education. 3.500 adolescents have obtained CNIC. The main focus of this partnership has been on vulnerable families that work at Brick Kilns in Faisalabad and Lahore. particularly financial education. Through this programme we are focusing on: 1. this partnership has led to the following successes: 1. Establishment of 8 Non-Formal Education Centres (NFC) in full functional capacity in Lahore with NGO Bunyad Foundation and 8 more in Faisalabad with Hayat Foundation. It is about giving disadvantaged people the chance of a better life they wouldn¶t otherwise have. medical services and avenues such as child forums and child clubs for child participation with the support of the Office of Child Facilitation in Lahore. Lahore and Islamabad.

for 3 years. With Barclay¶s donation over 3. 8. These schools though not free of cost are heavily subsidized. Barclays Pakistan partnered with TCF to support their efforts in making education affordable to masses by a contribution of over Rs. In December 2008. sports. pursue their dreams through the establishment of Home Schools which provide free of cost informal education in an efficient and cost-effective manner. Some of the teachers are now studying for higher education. who would otherwise be playing on the roads or spending their time in fruitless games and activities.65 Mn for a year.SCHOOL WITH THE CITIZENS FOUNDATION (TCF) TCF is a non-profit organization dedicated to providing quality formal education in a conducive learning environment. in Karachi and a primary school in a small farming village called Burki. The remarkable increase in female students¶ ratio in Home Schools which currently stands at 75% is a true testament of our aim that educations should be accessible to all.5 million. Ghagger. To further support this project and for the holistic development of young minds Barclays has contributed to 20 TCF libraries across the country. self protection skills and to encourage healthy behaviour 7. The most commendable impact of Barclays Hope¶s partnership is the role it has played in promoting female literacy in Pakistan. 3. In addition. 4. The task of setting up 100 schools was accomplished in a short span of six months.6. Daily lessons last about four hours a day. Azad Jammu Kashmir (AJK) and NWFP. Dadu. The project¶s goals were to set up 100 informal schools across the country and educate over 3500 underprivileged children. Gharo. 16 Day care centres have also been established having enrolment of 250 children in all NFCs for the benefit of 1-5 years old children BARCLAYS HOPE HOME SCHOOLS Health Oriented Preventive Education (HOPE) is an NGO which is helping children. Kathore. of rural areas and urban slums. to be contributed by Barclays every year. Lahore. 100 young females are now contributing to the family¶s income without needing to leave the premises of their homes. creating ³Barclays HOPE Home Schools´ with the help of Rs. In Nov 2008. SUPPORT± A. due to which the drop-out rate is less than 2%. Barclays HOPE Home Schools are located all over Pakistan. 16 youth clubs have been formed having 320 members with an aim to promote positive competition. plantation. Link Road. kitchen gardening. in Hudyiara. These children.school time to help their parents on farms or at home which further encourages parents to send their children. 200 identifies families are benefiting with the conditional cash grant programme. The areas include Karachi. Dhabeji.a katchi abadislum area. The funds provided by Barclays have supported a secondary school in Sarhindi Goth . now attend school.500 students have benefited from the knowledge of these books in 2009 and many more will continue benefiting in the coming years. Barclays Pakistan adopted the Home School project in association with HOPE. Currently over 3800 students are attending Barclays HOPE Home Schools. 25 . giving children plenty of after. These schools are devised to keep the overheads to a minimum by hosting classes in teachers¶ homes.

The objective was to raise awareness and develop students' appreciation towards ecology and love of trees. has been nothing less than phenomenal. and some are coming up as fierce debaters. Their confidence is apparent to anyone who meets them. This project has impacted the lives of over 2000 students and 125 teachers. to set an example of how the whole system can be transformed by focusing on the right things. Today the girls from the school regularly attend rowing competitions along with top notch private schools. they attend taekwando. witnessed in the last two years. 7 Million supported modern curriculum development. The Fiber Glass Unit works as a mobile classroom and health awareness centre. Colleagues spent time with the students on counselling sessions during International Women's Day. dismantle and transport from village to village.000. Volunteers from Barclays participate in the school's activities from time to time. teachers training and development. The students at the school are now exposed to new course books and extracurricular activities which has helped them develop into well rounded students. the setting up and running of this one Fiber Glass Centre for Social Mobilization (CSM) in Moladad Goth is accommodating over 50 children. The children.REFORMING A GOVERNMENT SCHOOL WITH BOOKGROUP With the support of local government. Since the Unit is easy to erect. The change. The students and colleagues got together during Plant A Difference Day and planted over 700 saplings on the schools ground which severely lacked plants. pottery and photography classes. implementation of new teaching methodologies (including an Audio-Visual learning room) and a range of extra-curricular activities. by installing a Fibre Glass Class (FGC) in Moladad Goth ± a medium sized fishermen colony on the border of Sindh and Balochistan. Barclays funding of over Rs. parents and adults of the community are benefiting in the following ways: 26 . it has a far reaching effect. CENTRE FOR SOCIAL MOBILIZATION WITH CARE-N-CURE Barclays Pakistan partnered with Care N Cure with an aim to provide education integrated with basic health and hygiene care to the underprivileged children of rural areas of Sind and Balochistan. Bookgroup (a non-profit educational research organization) took up the challenge of presenting and running a ³model´ public school in the city. With a contribution of less than Rs 600. willing and able to compete with students from across Pakistan. Barclays joined hands with Bookgroup just when the model needed sustainability after a successful take-off. Few of them are actually looking forward to pursuing higher education and joining a bank someday.

000 for 2 students over a four-year undergraduate programme while 2 students at IBA have been financially sponsored to complete their two year MBA program with the funding of Rs. This helps in creating awareness about basic hygiene and health care among children and their families. HR Head shared his personal opinion of the initiative taken by Barclays Pakistan colleagues and said: ³The Holy month of Ramadan nurtures patience. tea. Care-n-Cure doctor also visits once a week to conduct health sessions for the whole community. In 2009. daal (lentils). Commenting on the project. sugar. Under this program children are provided with free books and stationary. 2. titled µA Time to Give¶. generosity and an opportunity to cleanse the soul. the colleagues at Barclays Pakistan distributed food ration boxes to over 300 low income families. rice. We appreciate the commitment of Barclays towards playing a key role in the education sector of Pakistan. The event was deeply appreciated and generated such a positive response that it was made a permanent activity of Barclays Pakistan Community curriculum. They are also provided with basic healthcare for prevention and early cure of diseases like respiratory infections. Syed Babar Ali said: ³Considering that some students are unable to fund their education. 700. cooking oil. RAMADADN TIME TO GIVE CAMPAIGN Starting with the first holy month of Ramadan after the launch of Barclays in 2008. The beneficiaries of this action were the parents of children studying in Barclays-HOPE home schools in Karachi. Care-n-Cure's community education workers hold classes under the literacy programme which works on developing reading and writing skills of the enrolled children. These scholarships are for students who are unable to fund their education due to financial constraints. Barclays-UNICEF child centers in Brick kilns of Lahore and Faisalabad and internally displaced persons (IDPs) with Pakistan Red Crescent Society in Islamabad.´ The LUMS sponsorships commit to funding $80. All these services are provided free of cost to the residents.000. In 2008 Barclays colleagues joined hands with Saiban in Karachi to distribute food packages to 100 families living in the Saiban incremental housing project. colleagues have been regularly contributing in the countrywide ³Boxes of Goodness´ campaign. and dates and was expected to last a family of 6-7 an entire month. diarrhea and viral fevers etc.HR Head 27 . BARCLAYS SCHOLARS Barclays Pakistan has partnered with IBA and LUMS SSE to fund 4 annual scholarships titled Barclays Scholar.1. basun (grounded chick peas). such programs assist in educating those deserving individuals who aspire for quality education. Asad Ali. Through the distribution of Ramadan packages. Each box distributed contained atta (flour). Chairman LUMS. Khuda ki Basti. our Barclays colleagues extended the bounties of generosity to the less fortunate in the spirit of this blessed month´ Asad Ali .

Dawood Centre Ground. DHA. 042-6285651 042-6285657 042-5693193 112 Rafi Mansion. 021-4860523 New MA Jinnah road Karachi 021-4860530 Address Phone No. Lahore 76-Z. 1C/3C Khayaban-e-Shahbaz 021-5345491 Phase VI. Main Boulevard. & 3 Ibrahim Trade 021-4327640-44 Tower. Sharah e Quaid e 042-6285642-48 Azam. Carpet training institute. 042-5871866-73 Gulberg III. 042-5693185-92 Lahore Ground floor. JM (old no 50/7) 021-4860522 Shikarpur Colony Jamshed quarters. Mall Road. MT Khan road. PECO Road Lahore DHA Z Block Empress Road 042-6292438 Gulberg 042-5872116 PECO Town 042-5221726 28 . Shahrah-e-Faisal. 021-4327645 021-5345475 021-5344921 Cosmopolitan 021-4860528 City Lahore Branch Mall Road Fax No. Phase 3 DHA CommerciaI Area. Dawood 021-111 105 555 021-5634213 Center.empress road. Lahore 857-A & 858. Karachi 021-5345541 021-5345586 Shop no 5 & 6. Karachi 021-5272931 021-5272909 Shahrah-e-Faisal Showroom no 1. 2. Block D. Pakistan 042-6292436 House no 7-E/2 .Branches City Karachi Branch Address Phone No. Faisal Town. Fax No. 042-5221702-08 Akber Chowk. 042-6292437 27. Karachi Shahbaz Plot no. Lahore. 1st & 2nd floor.

Haider Rd. Nazir Plaza. City Branch Fax No. 051-4612139 City Rawat Branch Rawat Riaz Hussain Shah Plaza . Mangla Address Phone No. Near T-Chowk Islamabad. Chandni Chowk 051-4571417 City Mangla Branch Mangla Address Fax No. Islamabad 051-2095000 Address Phone No. Fax No. Main GT 051-4612386-93 Road. Islamabad F-7 Plot 13 M. Main F-7 Markaz Jinnah 051-111 105 555 051-2655449 Super Market. Islamabad Address Phone No. Rawat. 0923-630427 Issuri Payan.City Branch Address Phone No. Survey #363/11 & 051-5562743 362/11. Akora 0923-630428 Khattak 0923-630429 0923-630427 29 . 051-5562552 Rawalpindi Haider Road Plot #7 & 7-A. Chandni Chowk 29-B/1. City Akora Khattak Branch Akora Khattak Fax No. Opposite Shell Petrol Pump. Rawalpindi Cantt 051-5562811 051-5562812 051-5562813 051-5562550 051-4571411 051-4571412 Phone No. 0544-638139 Plot No. Shadoo District. Mangla Cantt. 17/4 Cantonment Board 0544-638062 Housing Scheme. Fax No.

Block D. Islamabad Arrivals Arrivals Arrivals Shahbaz Cosmopolitan Karachi Airport Karachi Airport Arrivals City Lahore ATM Location Mall Road DHA Z Block Empress Road Gulberg PECO Town Lahore Airport City Islamabad ATM Location F-7 Islamabad Airport 30 . Lahore Ground floor. Sharah e Quaid e Azam. DHA. Faisal Town. Akber Chowk. Main F-7 Markaz Jinnah Super Market. Lahore 76-Z. MT Khan road. Karachi Plot no. Lahore Address Plot 13 M. Gulberg III. Karachi International Jinnah Terminal International Airport. Lahore. House no 7-E/2 .empress road. Mall Road. Lahore 857-A & 858. 1st & 2nd floor. & 3 Ibrahim Trade Tower. PECO Road Lahore Domestic Allama Iqbal International Airport. Karachi Shop no 5 & 6. New MA Jinnah road Karachi Domestic Jinnah Terminal International Airport. JM (old no 50/7) Shikarpur Colony Jamshed quarters. Main Boulevard. Phase 3 DHA CommerciaI Area. Dawood Center. Pakistan. 27. 2.ATM Network City Karachi ATM Location Dawood Centre Shahrah-e-Faisal Address Ground. Islamabad Domestic Islamabad International Airport. Karachi Address 112 Rafi Mansion. 1C/3C Khayaban-e-Shahbaz Phase VI. Carpet training institute. Karachi Showroom no 1. Shahrah-e-Faisal.

Chandni Chowk Address Plot No. Haider Rd. Rawalpindi Cantt 29-B/1. Akora Khattak City Rawalpindi ATM Location Haider Road Chandni Chowk City Mangla ATM Location Mangla City Akora Khattak ATM Location Akora Khattak ATM with Cash and Cheque deposit facility 31 .City Rawat ATM Location Rawat Address Riaz Hussain Shah Plaza . Mangla Cantt. Main GT Road. Survey # 363/11 & 362/11. Nazir Plaza. Opposite Shell Petrol Pump. Near T-Chowk Islamabad. Shadoo District. Rawat. Islamabad Address Plot # 7 & 7-A. Mangla Address Issuri Payan. 17/4 Cantonment Board Housing Scheme.

anywhere. Complete account details like account balance. Our globally benchmarked Internet Banking facility gives you this very opportunity. convenient and secure method of accessing bank accounts through Internet. y y 32 . y Funds Transfers & Payments Transfer funds instantly within your accounts and to any third party account within Barclays. account statement or give stop payment instructions. anytime.Barclays Internet Banking: Def: Internet Banking is a simple. ANYTIME. Barclays bank is accessible to you 24x7 and from wherever you are. With Barclays Internet Banking. monthly statements. we invite you to manage your finances with lot more ease! Features and Benefits: y Account Services You can now access up-todate information on your accounts. Requests Request a cheque book. Barclays Bank travels with you around the world and you have real-time access to your accounts. ANYWHERE. It's never been so easy to manage your finances in a secure and real time online environment. And with a host of services available on Internet Banking. You can also leave standing instructions for frequent / periodic transfers. Other Services Services (Secure Mail box and Bulletins). you can take control of your finances easily. unclear funds and cheque status is available for your Savings account and Current account.

We recommend 128-bit encryption for logging into Online Banking. using 128-bit encryption SSL (Secure Sockets Layer).5 and above & Netscape7 and above. protection and security of the highest nature.Protection Cover: Barclays Internet Banking Services provides complete privacy. 2 Where the operation mandate is: either or survivor 33 . Eligibility: This facility is available to Barclays Savings and Current account customers who are either y Individuals(Singly or Jointly2) Browser Requirement: Online Banking at Barclays works best with Internet Explorer 5. Barclays Internet Banking provides a completely secure environment. digitally certified by Verisign. 128-bit SSL guarantees world-class security for Internet and e-commerce applications.

pk/contact/downloads Registration Form: 34 . Forms are available in Barclays Branches and Sales & Service Centre or download it from www. Following are the steps for registration: y Register yourself with branch for Internet Banking.barclays.Registration: Email address is mandatory to register for Barclays Internet Banking facility.

pk and click login3.html 35 .barclays. Pakistan. Answer the secret question (remembers these if you are logging for the first time) Change your password (If logging in for the first time). it will lead you to Internet Banking login page. y y Login Process: y y y Enter the User ID and Password provided by Barclays Bank PLC. Customer will get his / her ID activated from Barclays Contact Centre.barclays. Following are the steps for logging in for first time: Open the link www. You will receive the User ID within 7 working days at your correspondence address mentioned in your account opening form.pk/demo.y Drop the completely filled and signed Internet Banking form (along with the signed terms and conditions) at any Barclays Bank PLC Branch or Sales & Service Centre. You will collect / receive login and transaction password from your parent branch or at the correspondence address as per your instruction on Internet Banking form. 3 For Login and tutorial of using online services please see demo http://www. For password change please proceed as follows: Click customer services Select password change option Change your existing password.

This facility is available under Account Services => Cheque => Cheque Status Inquiry. Foreign Currency accounts and Finance Facility details. Charges will be applicable as per Schedule of charges. Account Statement: You can access your account statement online.Online Services: Account Access: You can view all your Current. To view your account activity please proceeds as follows: y Log in to Internet Banking y Click Account Services y Select Account Activity request from Account menu y Choose the account number y Enter the Start and end date from the given calendar or select from the menu provided. 36 . Term Deposit. Cheque Status: You can view any issued cheque status by using online services. y Click GO y You can view your account activities on the screen or get print / PDF format or CSV format. You can order your cheque book of 25 / 50 / 100 leaves using Barclays Internet Banking under Account Services => Cheque => Cheque Book Request. To request your account statements please proceed as follows: y Log In to Internet Banking y Click Account Services y Select Adhoc Statement request from Account menu y Choose the account number y Enter the Start and end date from the given calendar y Click Request y Your requested will be sent to Barclays Bank PLC. You can collect it from your parent branch after two working days. Saving. You can check the status of you cheque through Barclays Internet Banking. Pakistan and it will be delivered to your mailing address Account Activity Log: You can access your account activity log online.

(enter destination account) Enter transfer Amount and Transfer Description Click transfer to proceed.000 for transfer within your own accounts. the transactions are done as you confirm them. 4 5 Funds can only be transferred between Barclays PKR (LCY) accounts. Click Transfer to A Barclay Customer Add Beneficiary Details if not existing then Click New Beneficiary. It is a real time online environment.000 for transfer to other Barclays customers whereas PKR 500. Enter Transaction password to complete the transaction. For wrong Payment Transfer Contact branch / call centre for rectification / resolution of your transaction. Transaction speed may depend on the internet service you are using. Repayment facility isn t available at Barclays Internet Banking. The Limit is PKR 100.Stop cheque Payment: By using online services you can stop any cheque for payment. To Stop Cheque proceed as follow: y y y y y y y y y Log in to Internet Banking Select account number Enter Start Cheque Number Enter End Cheque Number (Leave blank for stopping a single Cheque) Enter Payee name (non mandatory) Enter Amount (non mandatory) Select Date of cheque Write Stop Cheque Reason Click Request to proceed. To make payment5 to other Barclays Account following are the steps: y y y y y y Click ³Payments and Transfers´. Funds Transfer: You can easily transfer money4 between your own Barclays accounts and as well as to other Barclays Pakistan customer except from FCY A/C to LCY A/C and vice versa. 37 .

Next Execution Date. savings and loan accounts periodically.Payee ID: Payee ID is the reference number / name assigned to any payee account for your own convenience. following are the steps: y Payment and Transfers y Payee maintenance y Assign Payee ID (Numeric / Alpha / Alpha numeric can be used for your convenience) y Enter Payee Name y Enter payee Account Number y Enter Payment Details Setup Standing Instruction: You Can: y Add Standing Instruction: Adding an SI mechanizes the process of executing transfers between the current. The bank will automatically execute the transfers as and when specified in the SI. You can locate an existing standing instruction by using the search provision. y Enter Transaction Password to submit the request. y View Standing Instruction: This facility embodies a search facility that enables you to search for SIs based on specific criteria. SI Execution Frequency. y Delete Standing Instruction: This facility enables you to delete a redundant SI. 38 . To add payee. Upon verification the SI can be deleted. The system will retrieve the existing details of the SI for verification. Previous Execution Date. To Setup Standing Instruction please proceed as follows: y Click Payment and transfer y Add Payee Account y Select Standing instruction and Opt Add Standing Instruction y Select Standing Instruction Type y Select Source of account / Destination account / Beneficiary account y Transfer Amount and set the execution frequency and priority y Select First and Final Execution Date and Submit. Final Execution Date and Narrative. y Modify Standing Instruction: You can modify the following information for an existing SI Transfer Amount. SI Priority.

it's always best to: y y y y y y y Confirm the account and reference details. however. type the correct reference number. Finance Facility: You can view details regarding all finance facilities and can have printouts of these details as well but you cannot make payment for your respective finance facility at this point in time. This will either log you out or give you an error code and your payment may not be made. Tips for Making Payments Online: Before making a payment in Internet Banking.Term Deposit: To view Term Deposit Details please proceed as follows: y Log in to Internet Banking y Select Term Deposit Option y You can view Term Deposit Details as well as TD payout instructions on the screen. the funds will appear on your statement and reflect in your balance the same day in Internet Banking. Cleared funds and cut-off times. If the funds are transferred out of the account you may incur charges to your account. print step 4 of 4. If you deposit cash at a branch after 3. Delete those unused. are not cleared funds and will not be available until the following working day. If possible. Please note: Internet Banking will not recognize any Auto Transfer facilities set up on your account. and delete the other which are not used Never click on the 'confirm' button twice. Check you have the correct reference details. Ensure you've used the correct entry from your list of previous payees. After selecting your payee from the search results. This is confirmation that your payment's been made and can be referred to if you have any problems with your payment. This should be your known customer account/reference number. These funds.30pm-4pm. 39 . Ensure to select the correct payee Id . Confirm the account details of beneficiary before making any payments Have enough money in your account the working day before your payment is due or before making immediate payments.

In addition VISA provides one of the world¶s largest global ATM networks. to making secure. From dealing with unexpected situations. 2. Premier Visa Debit Card: More than a card.000 per day. 3. giving you the flexibility of usage in Pakistan as well as abroad. our Premier Visa debit card gives you the freedom and peace of mind to make things happen as well as providing you with a host of exclusive benefits. convenient purchases anytime. The amount is debited directly from your account in rupees. anyplace. Barclays Classic Debit Card brings just about everything within your reach. In addition VISA provides one of the world¶s largest global ATM networks. Assistance anytime. irrespective of the currency you spend in while shopping overseas. anywhere Avail of comprehensive VISA Global Customer Assistance Service (GCAS). and is valid both in Pakistan and overseas.000 per day at ATMs and enjoy a purchase limit of up to Rs 100. Over a million ATMs to serve your cash needs. Convenient shopping worldwide and locally Shop at more than 25. Enhanced limits Withdraw up to Rs 100. 40 .000 outlets in Pakistan and 29 million establishments worldwide. Your Barclays Premier Debit Card enjoy VISA¶s unsurpassed acceptance around the world. your debit card is a Visa Card. What's more. offering cash access in local currency in over 170 countries. Features and Benefits 1. be it that exquisite gift for a dear one or that irresistible outfit for yourself your debit card gives you unmatched point of sale limits and ATM withdrawal limits. offering cash access in local currency in over 170 countries.Branchless Banking Product: Classic Debit Card The Barclays Classic Debit Card is extremely versatile and simple to use.

Recommendation for Improvements: Barclays PLC is ranked as the 25th largest company in the world by Forbes Global 2000 (2008 list). Its online banking is also provide few product such as utility bills payment aren¶t facilitated till now. According to Data monitor. of branches and with small ATM Network. Barclays doesn¶t capture the best geographical location in Pakistan. 41 . by market share. For improvement in business Barclays must enlarge its scope and scale of business. Although Barclays is a largest bank but its operation in Pakistan is at small scale. Barclays is the largest financial services provider globally with $3. the bank offer few products and services in Pakistan and it has few branches in all over the Pakistan. It has few no.7 trillion of assets. It provide Mobile Banking service in India with the name ³Hello Money´ but not yet in Pakistan which is very much popular in Pakistan now in this economical region. It is the second largest bank in the United Kingdom and the world based on asset size. and also provide Mobile Banking facility to customers. Barclays provide more E-Banking product for the convenience and attraction of customer. As our group realize we recommend that Barclays must boost up its business network for capture high market share and compete its competitors. That¶s why the customer can¶t be attracting toward its product and services.

barclays.com www.barclays.pk www.barclays.pk/community_investments www.co.uk en.topnews.pk/retail/entry www.pk www.sbp.in/hello-money-new-mobile-banking-service-barclays-india-223924 42 .bank.barclays.org/wiki/Barclays https://online.Bibliography: www.wikipedia.forbes.com www.google.barclays.barclays.com www.org.com group.

Main Boulevard. Gulberg. House # 7-E/2. 43 . Lahore. Gulberg III.. 042-5871866-73.. Dawood Centre. 042-5872116 .. Pakistan 2nd Floor .. .Barclays Bank PLC.

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