Simple Techniques to Enhance Performance (STEP)

Day-1
S. No. Content Objective Methodology Time
1 Introduction To make them comfortable with each other. Interactive Presentation 10 : 30 11 : 00
Interactive Presentation
2 What is Retail Understand and clear the concept of Retail. 11 : 00 11:15
and QBD
Make them aware about NI vision and concept at Interactive Presentation
3 Purpose of NI Retail 11:15 11:30
which we believe. and QBD
Break Fast 11:30 12:00
1. Realise the importance of NI Retail’s Vision
Activity –make strategy
Aligning with the for cumulative growth of everyone.
4 for Retail Development. 12:00 12:15
purpose of NI Retail 2. Develop strategies for alignment with NI
Retail’s purpose of doing business
1. Appropriate selection of steps towards vision
which helps in more effective use of
Interactive Presentation
5 Vision Myopia resources. 12:15 12:30
and QBD
2. Focused strategies to make the simpler ways
of achieving Org. Objective
1. To make them realised the area of Activity – Customer ke
Activity – opportunities. aane se pehle and
6 12:30 01:00
on chart paper - 2. To make them aware about benefits of customer ke aane ke
working in structured way. baad.
Before Activity – 1. Why FIFO is important? Interactive Presentation
7 Stock Management 01:00 01:30
2. How Stoke Management help us? and QBD
1. Importance of Product Knowledge –
Backdrop Activity – Conviction Cycle
Interactive Presentation
8 Product Knowledge 2. Why we should know about our products? 01:30 02:00
and QBD
3. How can we increase our Product
Knowledge?
 Lunch 02:00 02:30
9 Backdrop Activity – Understand the importance & impact of Store Hygiene & Interactive
Store Hygiene & Cleanliness Cleanliness. Presentation 02:30 03:00
and QBD
10 Backdrop Activity – Understand the importance & impact of Self Hygiene Interactive
Self Hygiene required at store. Presentation 03:00 03:30
and QBD
11 Backdrop Activity – Interactive
Self Grooming Way of becoming more professional at our work place? Presentation 03:30 04:00
and QBD
Day-2
Revision 10 : 30 11 : 00
12 Foreground Activity – 1. Awareness about importance of customer greeting Interactive
Customer Greeting 2. How it helps in developing good relation with Presentation
customers. and QBD 11 : 00 11 : 30
1. Difference between Customer and Consumer. Interactive
Foreground Activity - 2. Add – On, Up Selling, Cross Selling Presentation 11 : 30 12 : 00
13 Customer Selling Techniques and QBD
Break Fast 12:00 12:30
1. What is Objection? Interactive
14 Foreground Activity - 2. What is the suitable way to resolve it? Presentation 12:30 01:00
Customer Handling and QBD
1. Importance of appropriate communication? Interactive
Foreground Activity - 2. How it affects customers, seniors and subordinates? Presentation
15 Communication 3. Communication Process. and QBD 01:00 01:30
4. Purpose of communication
16 1. What is Respect? Interactive
Foreground Activity - 2. Customer Handling and Strong Relation with your Presentation
Respect seniors, colleague and subordinate. and QBD 01:30 02 : 30
 Lunch 02:30 03:00
17 Concussion All participants will share their learning with all. 03:00 04:00