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These Standard Terms of Engagement (Terms) apply in respect of all work carried out by us for
you, except to the extent that we otherwise agree with you in writing.

1 Services

The services we are to provide for you are outlined in our engagement letter or legal
instruction form issued by us from time to time (Engagement Letter).

2 Financial

2.1 Fees:

● The fees we will charge or the manner in which they will be arrived at, are set out in
our Engagement Letter.

● If the Engagement Letter specifies a fixed fee, we will charge this for the agreed
scope of our services. Work which falls outside that scope will be charged on an
hourly rate basis. We will advise you as soon as reasonably practicable if it becomes
necessary for us to provide services outside the agreed scope and, if requested, give
you an estimate of the likely amount of the further costs.

● Where our fees are calculated on an hourly basis, the hourly rates are set out in our
Engagement Letter. The differences in those rates reflect the experience and
specialisation of our professional staff. Time spent is recorded in 6 minute units, with
time rounded up to the next unit of 6 minutes.

● Where a matter is partially concluded, we reserve the right to charge a reasonable

fee based on our input up to the time of cancellation. You will also be charged for
any disbursements that we have incurred on your behalf (e.g. title searches).

2.2 Legal Aid: Legal Aid is governed by the Legal Services Act 2011 and associated
regulations. Legal Aid is administered through the Ministry of Justice.

We will submit invoices in relation to your grant of aid to the Legal Services Commissioner
and provide you with copies. The Legal Services Commissioner will write to you about
any conditions or repayment obligations that you may have in relation to the grant of
legal aid and your rights as an applicant or recipient of legal aid. You should be aware at
this time that legal aid is not always free. You may be required to repay your legal aid
grant and pay a user charge fee. If you have to pay a user charge, this will be deducted
from our first invoice to the Ministry and we will collect the money from you.

The user charge is always $50; this cannot be changed and you can only be exempt if
you are making a specified application for legal aid. We are not allowed to accept any
other payments from you. If you are required to repay your legal aid grant, the Ministry
will write to you to tell you how much you are required to pay. You should read these
letters carefully and keep them for later reference. You must let the Legal Services
Commissioner know if there is any change in your and/or your partner’s contact details,
employment status, family circumstances or financial details.

2.3 Disbursements and expenses: In providing services we may incur disbursements or

have to make payments to third parties on your behalf. These will be included in our
invoice to you when the expense is incurred. We may require an advance payment for
the disbursements or expenses which we will be incurring on your behalf.

2.4 GST (if any): Is payable by you on our fees and charges.

2.5 Office Expenses: We charge a fee to cover office expenses (including photocopying,
faxing, phone calls and file storage). This fee is calculated at a standard rate of 3.5% of
our legal fees (exc GST).

2.6 Invoices: We will send interim invoices to you, usually monthly and on completion of
the matter, or termination of our engagement. We may also send you an invoice when
we incur a significant expense.

2.7 Payment: Invoices are payable within 14 days of the date of the invoice, unless
alternative arrangements have been made with us.

2.8 Unpaid Accounts:

● If you have difficulty in paying any of our invoices, please contact us promptly so
that we may discuss payment arrangements.

● If our invoiced amount or any part of it remains unpaid beyond 14 days from the
date of the invoice, we reserve the right to:

(i) charge a default fee at the rate of 1.5% per month (including GST), compounding
monthly, on the outstanding balance; and

(ii) stop work on your matter until the overdue amount is paid, to require payment
for future fees in advance or to terminate our representation in a manner which
is consistent with our obligations.

● In the event we need to take recovery action from you, you will be liable to reimburse
us for our actual costs of taking that action (including lawyers and debt collector’s

● Where work has been done by us but we have not been paid by you, then we have
the right to retain any original documents and correspondence on your client file(s)
until such time as all outstanding fees, disbursements and other expenses have been
paid. This is known as a lien. This will be particularly important in circumstances
where you may decide for whatever reason to instruct another law firm. We note
however that a lien does not limit any legal rights you may have to copies of
documents, for example under the Privacy Act 1993.

2.9 Security: We may ask you to pre-pay amounts to us, or to provide security for our fees
and expenses. You authorise us:

● to debit against amounts pre-paid by you; and

● to deduct from any funds held on your behalf in our trust account

any fees, expenses or disbursements for which we have provided an invoice.

2.10 Third Parties: Although you may expect to be reimbursed by a third party for our fees
and expenses, and although our invoices may at your request or with your approval be
directed to a third party, you will remain responsible for payment to us if the third party
fails to pay.

3 Confidentiality

3.1 We will hold in confidence all information concerning you or your affairs that we acquire
during the course of acting for you. We will not disclose any of this information to any
other person except:

● to the extent necessary or desirable to enable us to carry out your instructions; or

● to the extent required by law or by the Law Society’s Rules of Conduct and Client
Care for Lawyers.

3.2 You agree that we may provide any information we hold relating to your United States
Foreign Account Tax Compliance Act (FATCA) or Common Reporting Standard (CRS)
status, or other FATCA or CRS matters, to IRD and to our banks if they request
information to be able to meet their FATCA obligations. Please ask us if you would like
more information about FATCA or CRS.

3.3 Confidential information concerning you will as far as practicable be made available only
to those within our firm who are providing legal services for you.

3.4 We will of course, not disclose to you confidential information which we have in relation
to any other client.

4 Scope of Our Work

We are not qualified to give:

● investment advice. You should get that advice from a qualified financial advisor;

● tax advice. You should get that advice from your accountant or tax advisor;

● insurance advice. You should get that advice from an insurance broker; or

● advice about foreign laws. We can help you contact a lawyer in another country.

5 Termination

5.1 You may terminate our retainer at any time.

5.2 We may terminate our retainer in any of the circumstances set out in the Law Society's
Rules of Conduct and Client Care for Lawyers.

5.3 If our retainer is terminated you must pay us all fees due up to the date of termination
and all expenses incurred up to that date.

6 Retention of files and documents

You authorise us (without further reference to you) to destroy all files and documents for
this matter (other than any documents that we hold in safe custody for you) 7 years after
our engagement ends, or earlier if we have converted those files and documents to an
electronic format.

7 Conflicts of Interest

We have procedures in place to identify and respond to conflicts of interest. If a conflict

of interest arises we will advise you of this and follow the requirements and procedures
set out in the Law Society's Rules of Conduct and Client Care for Lawyers.

8 Duty of Care

Our duty of care is to you and not to any other person. Before any other person may
rely on our advice, we must expressly agree to this.

9 Trust Account

We maintain a trust account for all funds which we receive from clients (except monies
received for payment of our invoices). If we are holding significant funds on your
behalf we will normally lodge those funds on interest bearing deposit with a bank.

10 Limiting Our Liability To You

10.1 The maximum aggregate amount that we will have to pay you is the amount set by the
New Zealand Law Society as the minimum standard for the indemnity limit on our
professional indemnity insurance. This applies to the extent permitted by law, whatever
you are claiming for and however liability arises or might arise if not for this clause
(whether in contract, tort (including negligence), equity or otherwise). We will not have
to pay you more than the maximum amount for anything caused by or resulting from
anything we do or do not do, or delay in doing, whether or not it is contemplated or
authorised by any agreement with you.

10.2 If you are more than one person (such as a couple or a partnership), this maximum is
the maximum combined amount that we will have to pay you together.

10.3 If you engage us to do work for the purposes of a business, you agree the Consumer
Guarantees Act does not apply. Otherwise nothing in this clause 10 limits any rights you
might have under the Consumer Guarantees Act.

11 Professional Indemnity Insurance and Lawyers’ Fidelity Fund

11.1 We hold professional indemnity insurance that exceeds the New Zealand Law Society’s
minimum standards. If you would like further information about our insurance, please

11.2 The New Zealand Law Society operates a Lawyers’ Fidelity Fund to compensate clients
who suffer theft of money or property entrusted to lawyers. The Fund covers losses of
up to $100,000 per individual claimant. It does not cover loss where you have instructed
us to invest money on your behalf (subject to limited exceptions set out in the Lawyers
and Conveyancers Act).

12 Complaints

12.1 We maintain a procedure for handling any complaints by clients, designed to ensure that
a complaint is dealt with promptly and fairly.

12.2 If you have a complaint about our services or charges, you may refer your complaint to
the person in our firm who has overall responsibility for your work. In most cases this
will be Michael Dewhirst (Principal), who may be contacted on DDI: 06 281 3464 or by

12.3 If you do not wish to refer your complaint to that person, or you are not satisfied with
that person’s response to your complaint, you may refer your complaint to Matthew Hay,
Principal, Succeed Legal, Matthew is lawyer who is
experienced in the areas of work that we do. Matthew will independently assess your
complaint and work with us to ensure that it is dealt with promptly and fairly.

12.4 The Law Society operates the Lawyers Complaints Service and you are able to make a
complaint to that service. To do so, phone 0800 261 801 and you will be connected to
the nearest Complaints Service Office, which can provide information and advice about
making a complaint.

13 General

13.1 These Terms apply to any current engagement and also to any future engagement,
whether or not we send you another copy of them.

13.2 We are entitled to change these Terms from time to time, in which case we will send you
amended Terms.

13.3 Our relationship with you is governed by New Zealand law and New Zealand courts have
non-exclusive jurisdiction.

If you have any questions about these terms, please do not hesitate to ask.

The following words are found in the Lawyers and Conveyancers Act (Lawyers: Conduct and
Client Care) Rules 2008, and must comprise part of this document.

Client care and service information

Whatever legal services your lawyer is providing, he or she must—

 act competently, in a timely way, and in accordance with instructions received and
arrangements made:
 protect and promote your interests and act for you free from compromising influences or
 discuss with you your objectives and how they should best be achieved:
 provide you with information about the work to be done, who will do it and the way the
services will be provided:
 charge you a fee that is fair and reasonable and let you know how and when you will be

 give you clear information and advice:
 protect your privacy and ensure appropriate confidentiality:
 treat you fairly, respectfully, and without discrimination:
 keep you informed about the work being done and advise you when it is completed:
 let you know how to make a complaint and deal with any complaint promptly and fairly.

The obligations lawyers owe to clients are described in the Rules of conduct and client care for
lawyers. Those obligations are subject to other overriding duties, including duties to the courts
and to the justice system. If you have any questions, please visit or call
0800 261 801.

Effective from 9 January 2020