LAL BAHADUR SHASTRI INSTITUTE OF MANAGEMENT, DELHI

Two Year Full-Time Post Graduate Diploma in Management

Trimester – V
Course Code: 511 Course Title: Total Quality Management & Six Sigma Instructor: Prof. S. K. Jain

Academic Session: 2010-2011 COURSE OBJECTIVES:

The objective of this course is to make the students understand using quality as a competitive weapon. The focus of the entire teaching will be on the philosophy of total quality management stressing achievement of customer satisfaction, employee involvement, and continuous improvement. The course will basically have three elements, the philosophical element stressing the use of quality as an integrating force, the generic tools and the tools of the QC department. Six sigma teachings shall further train students learn methods of eliminating virtually all defects from company’s products, processes and transactions.

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0022-2380. Ch 6  Total Quality Management. Covey Barriers to TQM Cases:  Chaotic Management. 2nd Indian Ed. Carol Basterfield-Michna Editon 2003 (reprint 2010) Published by Pearson Education Part 1  Total Quality. 2005( Reprinted 2010). Journal of Management Studies 37:4. 2 4-7 Evaluation of Quality Management & Quality Gurus. Deming.  Operations Management. June 2000. The Deming Cycle.COURSE CONTENTS: Module No. Ch 1. Customer satisfaction. 2 . pp 1-29. Rama Krishnan  “Why Total Quality Management Programs Do not Persist: The Role of Management Quality and Implications for Leading a TQM Transformation”. 2. R. Total Quality Management. Quality as a management Philosophy. Aquilano & Jacobs. Fall 2003. S. Mihaela Kelemen.  “Too Much or Too Little Ambiguity: The Language of Total Quality Management”. Besterfield. Employee Involvement. Decision Sciences.K. Supplier Partnership Leadership concepts – The 7 Habits of Highly effective people By Stephen R. Deming 14 points. Michael Beer. Volume 34 Number 4. Juran Triology. Kaizen concept & Methdology. James R Evans. Dale H. 2) PDSA cycle 5S. & Blind Alley of a CEO. Juran 1) National and International Quality Awards. 3. Mandal  Building quality through Quality at Gerber TQM By James R. Sessions 1 1-3 Topic & Reading/s Conceptual Framework 1. Chase. Concept of Customer Driven Quality. Evans Readings:  Total Quality Management. 4.

Re-engineering ISO 9000 & 14000 Standards Case Discussions for Readings:  TQM. Ch 4 Management Guide to Quality and Productivity. John Bicheno. James & William. (Fall 1996): pp 45-48. Dale H Besterfield. 18  OM. Evans Readings:     The Management and Control of Quality. Case Discussions. 9. Concept of Continuous Improvement. 3 . Total Quality Control. Quality Circles. Phil Mc Grath and Mahyar Izadi. 10. 4 MIT Sloan Management Review Summer 2001. Innovation. 3 8-10 Setting Quality Standards 8.K Mandal  For whom the Bell Tolls!  Case of the Rotary Compressor By James R. Journal of Industrial Technology. . Performance Measures. Cases:  Art of Managing By S. Benchmarking Continuous Improvement. V. Chase & Aquilano Ch 6  Total Quality Management. Pt_1 OM Chase and Aquilano Ch 6.3) Improvement as management function. Upadhyay and others. Ch. Ch 3. R. JIT and other process improvement systems. Glenn Gee. Rama Krishnan  Productivity and Quality. Kaizen. Pg 20 A Team approach to Kaizen. Part 2 Ch 10.

S. Rama Krishnan  Implementation of TQM in the Service Sector. ‘X bar’ and ‘R’ Charts. Process management. 17. Flowcharts. Ch. Ch. Roberta & Bernard Ch. 4 . 12. (1984). Introduction to six sigma and its Benefits. Howard Gitlow Part III. 15  Quality Management. Basic understanding of Process capability as related to statistical process control. Reducing Variability: A New Approach to Quality: Quality Progress. Case Study. 14. R.4 11-14 Measuring and Reinforcing Quality 11. Total quality Case Discussions 1. Mandal Exercises:  Exercises on SPC. Statistic in Practice 1 & 2.13  OM. pp 15-21. 13.Yoke. Poka. the infrastructure for six-sigma leadership. ‘P’ Charts Readings:  Management and Control of Quality. Interpretation of these charts. K. Infrastructure of six sigma Process power: the five steps of Six Sigma. Management. L. July. Pareto diagrams and Ishikawa Diagram. 7 & 8  Total Quality Management. R charts and there usage and controlling quality. Concept of Statistical Quality Control and its usages in controlling quality. pp 380  Sullivan. TQM by P N Mukherjee. 5 15-20 Six Sigma Systems 15. James R Evans.P. 5. 6. Histograms. X bar charts. 16.

41-48. M/S REC Refrigeration Manufacturing Company PEDAGOGY: Besides Lectures. and participation Individual / Group Assignments Class Participation / Attendance Case Discussions / Mid-Term test Live-Project 10 10 10 10 5 60% 40% .18. test. Readings:       Putting people power into practice. 117-129. QFD. Rama Krishnan Quality Function Deployment. and Milwaukee. All students are required to read them in advance and come prepared for active participation and constant evaluation. All group assignments / Projects shall be presented to have the benefit of knowledge sharing. Case discussions. 1st Ed. 2007. EVALUATION PARAMETERS:   End Term Examination Assignments. SPC. Slutsky and D Antis Total Quality Management. 35-36. PHI. 19. Roland and Cavanagh (Pg: 1113. 1991. Pearson Education (Singapore) Pte. Teaching shall be supplemented by Individual / Group assignments. Ltd 2001. R. C M Creveling. Subir Chowdhury. Brosset L James. WI: ASQC Quality Press. 51-65. Cases: • Statistics in Practice 1. Six sigma DMAIC Methodology  The Ultimate Six Sigma: Keki R Bhote.A Practitioner’s Approach. Live project shall be assigned to each group to experience real life situation. Preparing Black Belt and other key roles Advanced six sigma Quality tools. The Six Sigma Way Peter. 335) Design for Six Sigma. the concepts shall be reinforced through class discussions of the assigned Cases / Readings/ Articles listed above. The Power of Six Sigma. Robert.

Dr. Organisation and Quality. William M Lindsay. 4th ed. Design for Six Sigma. 2005. Second Edition. Indian reprint 2007.. 1 st Ed. Pearson Ed. J L Slutsky. Thomson Pub. Recommended additional readings:  Total Quality Management: Dale H Besterfield. Mandal Total Quality Management. Alan Oppenheium. Total Quality Management. PHI. K. The Six Sigma Way. 1st Ed. PHI. House Ltd. 2nd ed.LEARNING RESOURCES: 1. Roso Oppenheium. James R Evans. Roland R Cavanagh. South – Western College Pub.S. Irwin The Management and Control of Quality. Quality Management. McGraw Hill Pub. S. Total Quality Management . Howard Gitlow. C M Creveling. 2nd ED. 2006. Management.           2. Principles and Practice.Published by New Age International (p) Ltd. Robert P Neuman. D Antis Jr. Tools and Methods for improvement. 6 . Glan and Mary. Vikas Pub. Handouts and other reading materials will be provided as and when required.S. The Ultimate Six Sigma: Keki R Bhote. Arivalagar A. Total quality management.. 3rd Asian Ed. 2004. P N Mukherjee. Peter S Pande. Pearson Education. Total Quality. 2006. S K Mandal.. Nagrajan R.

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