Performance Management

What’s It All About?

Web: www.m-t-d.co.uk Telephone: Coventry, CV3 2TQ MTD Training, 5 Orchard Court, Binley Business Park, 0800 849 6732 Web: www.m-t-d.co.uk Phone: 0800 849 6732 Email: info@m-t-d.co.uk

1

MTD Training

Performance Management

2

Performance Management © 2010 MTD Training & Ventus Publishing ApS ISBN 978-87-7681-703-9

3

Performance Management

Contents

Contents
1. Preface Introduction 6 8

2. 2.1

Laying the Foundation for Effective Performance Management Introduction

12 12

3.

Understanding Poor Performance

24

4.

Coaching Performance

31

4

Performance Management

Contents

5.

Performance Improvement for Individuals

38

6. 6.1

Performance Improvement for Teams Introduction

49 49

5

Performance Management Preface Preface wide variety of clients 6 .

Performance Management Preface Download A FREE Self Study Management Course FREE Self Study Management Course Contact MTD: Online: Telephone: 7 .

but when it is done well.Performance Management Introduction 1. it is about partnership and motivation. Although some people find performance management to be difficult or unpleasant. 1. Introduction One of the major roles of a supervisor is to manage the performance of the team and of each individual team member.1 Benefits of Performance Management 8 .

Performance Management Introduction The benefits above are from the point of view of the coach. But there are also benefits for the employee – and your job is to communicate these benefits to your team. 9 .

and achievable performance management plan.Performance Management Introduction These benefits are attainable for your team when you lay the foundation of a fair. Follow-through on your performance management process. If you don’t stick to it. you can’t expect your team to do so. The targets you set for your team should be the same performance expectations that you use to evaluate them. consistent. clear. Maintain consistency. 10 .

Performance Management Introduction 1.2 Laying the Foundation for Successful Performance Management 11 .

1 Introduction 12 . Laying the Foundation for Effective Performance Management 2.Performance Management Laying the Foundation for Effective Performance Management 2.

Locke and Latham's Goal Setting Theory 13 . 2.1.2.2 Goal Setting Goal setting can be used in every type of work place and with every level of employee.Performance Management Laying the Foundation for Effective Performance Management 2.

Performance Management Laying the Foundation for Effective Performance Management Clarity A clear goal is one that can be measured and leaves no room for misunderstanding. 14 .

from any one department. Figure 1: Examples of Clear Goals Challenge 15 . Improve communications within the team. Create a system for ensuring that every team member is informed of changes in policy. 2010. changes in hours. Take Microsoft Access I and II at the community college by November 30. Learn Microsoft Access. Include a component where the employee must acknowledge having received the information.Performance Management Laying the Foundation for Effective Performance Management Unclear Goal Clear Goal Get better at processing work orders. Reduce work order errors by 10%. Increase diversity of product sales so that Increase the diversity of products that you no more than 25% of your sales come sell. or other important information.

Commitment The employee and employer must both be committed to using the resources needed to complete the goal. Feedback 16 .Performance Management Laying the Foundation for Effective Performance Management We are motivated by the reward we believe we will receive for completing tasks.

Performance Management Laying the Foundation for Effective Performance Management Task Complexity Even the most motivated person can become discouraged if the complexity of the task wasn’t fully understood. 17 .

T.2 S.A.2. Goals Specific 18 .M.R.Performance Management Laying the Foundation for Effective Performance Management 2.

Performance Management Laying the Foundation for Effective Performance Management Measurable 19 .

Performance Management Laying the Foundation for Effective Performance Management Attainable Realistic 20 .

Performance Management Laying the Foundation for Effective Performance Management Timely 2.4 Define Performance Standards 21 .3 Define Priorities 2.

5 Provide Feedback 2.6 Maintain Records 22 .Performance Management Laying the Foundation for Effective Performance Management 2.

7 Know How to Manage Poor Performance 23 .Performance Management Laying the Foundation for Effective Performance Management 2.

Performance Management Understanding Poor Performance 3.1 Introduction one.2 Common Reasons for Poor Performance 24 . Understanding Poor Performance 3. you need to understand what the barriers are that are keeping them from performing at that level already. Before you can coach an employee to their best level of performance. 3.

Performance Management Understanding Poor Performance 25 .

Performance Management Understanding Poor Performance 26 .

Performance Management Understanding Poor Performance 27 .

Performance Management Understanding Poor Performance 3.3 More Discussion on Attitude Problems 28 .

it sounds very aggressive and it makes your teammates uncomfortable and unwilling to express their own opinions. which impacts his performance. When you make negative comments about your team member it causes him to feel as if he is not a valued member of the team. 29 .Performance Management Understanding Poor Performance When you speak in that tone of voice.

it makes me feel that you don’t respect me or my role as the leader of this team. It makes our relationship strained.Performance Management Understanding Poor Performance When you talk to me with that sarcastic tone. when it could be a mutually supportive partnership instead. 30 .

1 Introduction Coaching others is more than a science – it’s an art. and facilitating the performance. Coaching Performance 4. It requires that two people remain in a continual ‘dance’ of communication and partnership.Performance Management Coaching Performance 4. energizing. Coaching is the art of inspiring. 31 . learning and development of your employees.

2 Characteristics of a Successful Coach 32 .Performance Management Coaching Performance 4.

2.Performance Management Coaching Performance 4.1 The Coaching Continuum Figure 2: 33 .

Performance Management Coaching Performance 34 .

Performance Management Coaching Performance 35 .

2 Skills of a Great Coach 36 .2.Performance Management Coaching Performance 4.

Performance Management Coaching Performance 37 .

2 The GROW Model 38 .Performance Management Performance Improvement for Individuals 5. Performance Improvement for Individuals 5.1 Introduction 5.

Performance Management Performance Improvement for Individuals 5.2.1 Goal 39 .

2 Reality 40 .2.Performance Management Performance Improvement for Individuals 5.

3 Options 41 .Performance Management Performance Improvement for Individuals 5.2.

Performance Management Performance Improvement for Individuals 5.4 Way Forward 5.2.3 The OUTCOMES Model 42 .

Performance Management Performance Improvement for Individuals 5.3.1 Objectives 5.3.3.3.3 Take Stock 5.2 Understand 5.3.5 Options Generation 43 .4 Clarify 5.

3.8 Support 44 .7 Enthusiasm and Encouragement 5.3.Performance Management Performance Improvement for Individuals 5.6 Motivation to Action 5.3.

Performance Management Performance Improvement for Individuals 5.4 The Personal Development Program (PDP) 45 .

Performance Management Performance Improvement for Individuals 46 .

5 Giving Feedback 47 .Performance Management Performance Improvement for Individuals 5.

Performance Management Performance Improvement for Individuals 48 .

Performance Improvement for Teams 6.Performance Management Performance Improvement for Teams 6.1 Introduction o o o 49 .

Performance Management Performance Improvement for Teams 50 .

Performance Management Performance Improvement for Teams o o o 51 .

2 Building a High Performance Team 52 .Performance Management Performance Improvement for Teams 6.

3 Team Assessment 53 .Performance Management Performance Improvement for Teams 6.

4 Twelve Conditions for a High-Performing Team 54 .Performance Management Performance Improvement for Teams 6.

Performance Management Performance Improvement for Teams 6.5 Achieving a High-Performing Team 55 .

Performance Management Performance Improvement for Teams 56 .

Performance Management References References 57 .

Sign up to vote on this title
UsefulNot useful