A STUDY ON LABOUR WELFARE MEASURES IN PONDICHERRY CO-OPERATIVE SUGAR MILLS SUMMAR PROJECT REPORT

Submitted by P.RAMAN

REGISTER.NO. 27348332 Under the guidance of Mrs. M. JANAKIRAMA, MBA., P.G.D.C.A., Faculty, Department of management studies in partial fulfillment for the award of the degree of
MASTER OF BUSINESS ADMINISTRATION

DEPARTMENT OF MANAGEMENT STUDIES SRI MANAKULA VINAYAGAR ENGINEERING COLLEGE PONDICHERRY UNIVERSITY PUDUCHERRY, INDIA SEPTEMBER 2007

SRI MANAKULA VINAYAGAR ENGINEERING COLLEGE MADAGADIPET, PUDUCHERRY.

DEPARTMENT OF MANAGEMENT STUDIES

BONAFIDE CERTIFICATE
This to certify that the project work entitled ³ A STUDY ON LABOUR WELFARE MEASURES IN PONDICHERRY CO-OP SUGAR MILLS,

PUDUCHERRY´

is a bonafide work done by P.RAMAN [ REGISTER NO:

27348332 ] in partial fulfillment of the requirement for the award of Master of
Business Administration by Pondicherry University during the academic year 2007 ± 2008.

GUIDE

HEAD OF DEPARTMENT

Submitted for Viva-Voce Examination held on

EXTERNAL EXAMINER

ACKNOWLEDGEMENT
First and foremost we tank god for his blessings showered on us for completing the project successfully. I take this opportunity to express my deep senses of gratitude to Mr.N.KESAVAN, chairman and Mr.M.GHANASEKARAN, Managing director & S.V. SUGUMARAN, vice chairman, Sri Manakula vinayagar engineering college, Madagadipet. We gratefully acknowledge the kindness of Dr.V.S.K. Venkatachalapathy principal Sri Manakula Vinayagar Engineering College, Madagadipet, for giving me an opportunity to do the project work. It is also our privilege to express our sincere thanks to Mr.VAITHILINGAM Administrative officer for having given us an opportunity to do this project work in their esteemed organization. We are also bound to give our sincere thanks to our Mr.M. Jayakumar Head of Department, project. We profoundly express our indelible indebtedness to Mrs.M. Janakirama lecture Sri Manakula Vinayagar Engineering College, Madagadipet, who through her immense knowledge greatly helped & guided us in this endeavour, she who was very generous in suggesting improvements and supervising this work all through & her constant interest and guidance helped us to complete this projects. It is also our privilege to record our deep sense of gratitude to extend our grate fullness to Mr.Gunasekar for his relentless & valuable guidance & suggestions to complete this project. Finally, we would like to thank our dear parents & family member¶s and also wish to thank each & every one of our faculties and our friends whose efforts and support made this project success. Department of Management studies. Sri Manakula Vinayagar Engineering College, Madagadipet for his benevolent and noble assistance in doing the

ABSTRACT

This project entitled ³Labour welfare measures reference to Pondicherry co -op sugar mill in Puducherry´ is intended to determine the whether employees are really satisfied with welfare measure, expectation of employees about welfare, work environment of employees of the organization. Primarily the well defined objectives are framed according to the study then questionnaire is prepared based upon it directly. The prepared questionnaire is used to get the response from the employees. The response given by the employees are analyzed and interpret using different type of statistical tools such as percentage analysis, correlation, weighted average method. Majority of respondents satisfied with transport facility, medical facility, canteen facility and technical tour programme.

TABLE OF CONTENTS
CHAPTER
LIST OF TABLES LIST OF CHARTS I INTRODUCTION
1.1 COMPANY PROFILE

TITLE

PAGE NO

1 2-6 7 8 9-15 16 17-19 20-44 45-46 47 48 49 - 50

1.2 ORGANISTION CHART 1.3 NEED FOR THE STUDY II III IV V VI REVIEW OF LITERATURE OBEJECTIVES RESEARCH METHODOLOGY DATA ANALYSIS AND INTERPRETATION FINDINGS OF THE STUDY, SUGGESTION AND RECOMMENDATIONS VII VIII CONCLUSION
LIMITATIONS AND SCOPE FOR FURTHR STUDY

APPENDICES ANNEXURE I ANNEXURE II 51 52 - 55

LIST OF TABLES
Table no. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Name of the Tables First aid facility and accident Good ventilation facility and proper air conditional Working environment and facility is safe Canteen facility House facility Opening of respondents based on the based Transport facility Library facility Drinking water Guidance chart Leave benefits Ambulance a room Technical tour programme Bonus Higher education in your organization for your children Gratuity Festival advance Provident fund Sports and game
Medical benefits to family members

Page no. 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43-44

Water supply Suggestion box Weighted average method correlation

LIST OF CHARTS
Table no. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 Name of the Charts First aid facility and accident Good ventilation facility and proper air conditional Working environment and facility is safe Canteen facility House facility Opening of respondents based on the based Transport facility Library facility Drinking water Guidance chart Leave benefits Ambulance a room Technical tour programme Bonus Higher education in your organization for your children Gratuity Festival advance Provident fund Sports and game Medical benefits to family members Water supply Suggestion box

Page no. 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41

CHAPTER-I INTRODUCTION

The efficiency of workers in the factory is directly linked with the congenial and homely atmosphere prevailing in the work place. The royal commission emphasizing on such facilities said ³The provision of suitable washing facilities for employee are desirable and, other facility must be desirable to all employees´. In 1919 of the international labour organization was established to protect the welfare of the work populace the world over. And in the early part of the 20 th century several acts were enaced to safeguard the workers interest.

Definition:
The international labour organization defines ³Labour welfare as the services, facilities and amenities which may be established in or in the vicnity of undertaking to enable person employed therein to perform their work in healthy and congenial surroundings conductive to good health and high morales´.

1.1. COMPANY PROFILE

BRIEF NOTE ON THE PONDICHERRY CO-OP. SUGAR MILL LTD., ORIGINAL AND LOCATION
The pondicherry coop. sugar mill Ltd., was registered as coop. society under the pondicherry coop. societies Act, 1976. it started its cruhing operation on 18.1.1984. the mill is located in an area of 120 acres at lingareddipalayam in Mannadipet Commune area. AREA OF OPERATION The area of operation of this mill is confined to part of Villianur, oulgaret and Mannadipet commune Panchayats of Pondicherry region and the entire Vanur Taluk except four villages and five villages in Kandamangalam Block of Villupuram Taluk and villages of Marakkanam Block lying east to pondy-tindivanam, tindivanam-chennai national highways. MANAGEMENT The management of the mill was vested with the committee of management comprising 21 Directors including those nominated by the Government of pondicherry. The term of office of the committee expired on 31.7.1989. since then, the mill is being administered by the administrator appointed by the govt. of pondicherry

MEMBERSHIP OF THE MILL & PAID UP SHARE CAPITAL AS ON 31.03.2006 SI.NO. A B C Members Government Non-producer members Producer members No.of shares 1 46 12325 Total TOTAL STRENGTH EMPLOYEES A B C THE CRUSING OPERATIONS The normal duration of the crushing season is 180 days. Generally, the crushing commences during the end of November and closes by may. The installed capacity of the mills was 1250 TCD. Subsequently, machineries worth of Rs.3,63 crores were installed in the year 1994-95 and the crushing capacity of the mills was increased to 1750 TCD. To utilize the existing capacity in full, the mill requires around 2.6 lacs MTs of cane. The required cane is developed in about 8000 acres of which only 40% is supplied from pondicherry Region and remaining 60% of the required cane is supplied from Tamil Nadu portion of cane command area. Regular Seasonal Total 293 429 722 Amount invested (in Rs) 45,40,75,000 13,50,000 3,70,00,000 49,24,25,000

MARKETING OF SUGAR As the sugar is an essential commodity, govt. of India gives release order every month depending upon the demend prevailing in the market. Ninety percent of sugar produced can be sold in free market. The mill is obliged to release 10% of its production under levy quota. As far as the sale of free market sugar is concerned, based upon our request, the Tamil nadu coop. sugar Federation, Chennai conducts tender every day on our behalf and finalise the for our sugar. In the case of by-products like molasses and bagasse, the same are being disposed of through open tenders. The annual turnover of the mill is around Rs.32,000 crores.

PERFORMANCE OF MILLS Year Sugar recovery/ average% Cost s. of Average realizatio n Rs. Cane price paid Rs./ Mt 1994-95 1995-96 1996-97 1997-98 1998-99 1999-00 2000-01 2001-02 2002-03 2003-04 2004-05 2005-06 9.18 9.16 8.74 7.22 7.03 7.76 8.66 9.00 9.60 9.80 9.72 7.62 1071.18 1044.17 1339.10 1535.58 1634.42 1518.00 1514.05 1619.95 1390.73 1398.50 1611.62 2253.66 929.93 952.57 1071.40 1192.35 1233.67 1206.00 1258.58 1286.26 1105.60 1160.67 1460.59 1675.21 576 611 751 771 757 777 814 832 860 940 1070 1141 -200.63 -117.66 -309.20 -295.00 -696.27 -398.79 -127.57 -242.52 -757.10 -452.71 +358.79 -943.48 -200.63 -318.29 -627.49 -922.49 -1618.76 -2017.55 -2145.12 -2387.64 -3144.74 -3597.44 -3238.65 -4182.14 Profit /loss (Rs.in lacs) Accumulate d loss Rs. In lacs. productionR

MAJOR REASONS FOR THE LOSS OF THE MILLS As per Clause 3 of the sugar control order, 1966, the mill is bound to pay only the statutory minimum price (SMP) for the cane supplied by the growers. Whereas the mill has been paying very high cane price which includes state Advisory price and Additional cane price as announced by the govt. of pondicherry. The additional financial commitments to the mills on account of it work out to the extent of Rs.5, 00crores per year. As per section 2 of the payment of Bonus Act, 1965, the mill has to pay only the minimum bonus to its eligible employees as the mill has been incurring loss continuously. But, the mill has been paying Rs.14, 500/- as bonus and gift to all its employees as per govt. orders. The additional commitment for the mill on account of it works out to Rs.1.00 core per annum. Another important reason for the loss during the year 2005-2006 is due to the drawl of the cane from new Horizon sugar mills area. The area due to which the mill has to crush young cane during early period and over aged cane during the end of crushing period. In addition, excess rain fall during the north east monsoon as resulted in poor recovery. The sugar prices have been static for the last four years whereas there is enormous increase in the cane price. The salary overheads of the mills work out to 25%against the optimum level of 16. at present, there are 722 employees and the annual wage bill is around Rs.9.0 cores.

FUTURE PLANS: 1. High sucrose varieties of sugar cane are being introduced with stabilization of cane command area to ensure adequate sugar cane supply. 2. It is proposed to go for expansion and modernization of the mills. 3. It is proposed to set up a 30KL/day Distillery unit in mill premises. 4. After expansion and modernization and stabilization of cane command area, the mill can install co-generation plant also.

WELFARE ACTIVITIES
EMPLOYEES WELFARE 1. A canteen is run by the mills and food refreshments are being supplied at subsidized rate. 2. Two school buses are being operated to the school going children of the employees and ryots to pondicherry. 3. Mediclaim policy has been introduced from 30-3-2005 to all the employees. 4. PONCOS SCHOOL: for the welfare of the employees and the cane growers of the mill, the management has started Kinder Garden School during the year 1989. Subsequently, during the year 1991, 1st standard was started increasing higher standards every year and during the year 1996 reached the standard of high school level. From the year 1996, the school achieved 100% result in 10 th standard continuously. The total strength of the school at present is 1500 and staff strength is 36. it is proposed to upgrade the present high school to higher secondary school from the next academic year i.e 2007-2008. a new school building is being constructed at an estimated cost of Rupees 4.5 cores.

5. COLLEGE: It is proposed to establish a polytechnic college by the mills to provide the technical education to the young students of rural areas.

THE PONDICHERRY CO-OP.SUGAR MILLS LTD LINGAREDDIPALAYAM
1.2 ORGANIZATIONAL STRUCTURE DIAGRAM

ADMINISTRATOR

MANAGING DIRECTOR

ADMINISTRATIVE OFFICER (ADMINISTRATION
)

CONTROLLER OF FINANCE (ACCOUNTS)

CHIEF CANE OFFICER (CANE)

FACTORY MANAGER (ENGINEERING)

CHIEF CHEMIST (MANUFACTURING

1.ESTABLISHING 2PURCHASE

1.GENERAL 2.BUDGET 3.INTAUDIT 4.EDP 5.CANE ACCTS 6.SALES& GODOWN

1.CANE SUPPLY 2.REASERCH& DEVELOPMENT 3.CANE FARM 4.PARASITE 5.BREEDING 6.DIVISIONAL OFFICERS

1.MILL 2.BOILER 3.BOILING 4.WORKSHOP 5.ELECTRICAL 6.FACTORY STORIES 7.GUEST HOUSE CIVIL SECTION PROJECT ENGINEERING

1.EVAPRATION 2.SULPHITATION 3.CLARIFICATION 4.PAN BOILING 5.CENTRIFUGAL 6.DRIER HALL 7.LABRATORY

Need for study
Of the 5 m¶s management man, machine, material, methods, and money, out of these resources manpower is can asset to the organization. It also called knowledge capital or knowledge resources. As the management Guru Peter F. Drucker rightly says ³knowledge is the only meaningful resource today´ for access to other resources is no longer, limited. Capital flows freely a cross borders, seeking out the company that need it. Technology is available to the CEO¶s who cannot grow it- for the right price raw material is free to be transported across the globe. Information is also available to everyone. Today the human resources is very demanding and they look at jobs to test their own knowledge, organization are also realizing the importance of people resources in this liberalized, Globalize & privatized economy. Lab our welfare can be statistically proved is directly co-related to customer satisfaction. Every organization should determine whether the employees working are satisfied with the facility provided by organization. This is the need of the hour because satisfied employees will ensure satisfied customers. In order to make them happy, feel satisfied and retain them, organization plan retention strategies. To make this possible one has to determine what the present employees perceived satisfaction used towards the labour welfare. The survey on employee satisfaction win help the organization to evaluate its return on investment in the important area like lab our welfare measures.

CHAPTER-II

REVIEW OF LITERATURE
Since 1997, the government has pursued a number of inter-related policies aimed at reforming the welfare system for people of working age getting more people into work and reducing poverty. Joseph Rowntree Foundation research had identified many of the needs of targeted groups and the Foundation has been involved in commenting on reform plans and tracking progress This Foundations written by Donald Hirsh with Jane Millar is a round-up of what JRF (Joseph Rowntree Foundation) has had to say about Welfare reform and related issues since the later 1990¶s and provides and assessment of the progress made Welfare programs have evolved over time and have been replaced as successive governments have perceived different needs. The recrity the major reviews is somewhat surprising given the long entity of the major programs. The old age and invalid pensions originating in 1908 and the unemployment and sickness benefits payments in 1944.

1980- The Social Security Review commences form 1986 :The social Security Review was established in February 1986 by the them minister for social security the Hon. Brian Howe, MP. The review was founded for two years and was commissioned to develop as long-term perspective on priorities and where needed new directions for income security focusing on three main areas: Income support for families with children  Social security and workforce issue  Income support for the aged. New labours welfare reform agenda in the workbarist shift of recent social policy. In this context explores the aim of new Labour¶s welfare reform programme to reconstitute the reserve army of Labour. So that its is able to fulfil its role in managing economic stability. The emphasis is upon ensuring that Labour is as cheap as possible for

capital to employees through various directly and indirectly wage subsidies and requiring work benefits dependent groups to compete for paid employment.

Professor Peter Saunders 2003
There are several reasons for trying to reduce welfare dependency rates and return more people to economic self-reliance. There are two much stronger reasons for radical reform. One is that income support is now costing taxpayers $80 billion per year. This expense is a key factor keeping taxes high, even on workers with modest incomes with the result that work incentives and rewards for effort get eroded indeed, we are chasing our tails for as we increase taxation to meet the growing cost of income support payments, so it becomes less attractive to work, and more people seek welfare as an alternative. The second reason is that long periods on welfare corrode people¶s work skills, destroy their habit of self-reliance and undermine their wellbeing. Children raised in welfare-dependent families perform worse than they should in school, are more likely to end up in trouble with the law, and have a higher probability of winding up of benefits themselves. In short having one in six of our working-age adults depending on benefits as their main or sole source of income is bad for those who have to support them and is bad for the simultaneously on three fronts

Arun Monappa, ³Industrial relations´, Tata Mc .Graw Hill Publishing company Ltd., In India, the foundation of modern industry was laid between 1850 and 1970. This was also the period of emergence of the Indian working class. During this period of the growth of India capitalist enterprises, the working and living conditions of the lab our were very poor, and their working hours were long. This was testified by the commission like Indian factory lab our commission (1980) and the Royal commission of lab our (1931). In addition to the long working, their wages were low and the general economic condition was poor in industry. In order to regulate the working hours and other services condition of Indian textile laborers, the Indian factories act was enacted in India

A.M.sharma ³Aspects of lab our welfare and social security´, Himalayas publishing house, Bombay The necessity of lab our welfare is felt all the more in our country because of its developing economy aimed at rapid economic and social development. Royal commission on lab our stated the benefits which go under this nomenclature, are of great importance to the workers and which he is unable to secure by himself. The scheme of labour welfare may be regarded as a wise investment, which should and usually does bring a profitable return in the form of greater efficiency

C.B.Mamoria and S.Mamoria-³dynamics of industrial relations in India ³ himalaya publishing house, Bombay Twenty years later the planning commission also realized the importance of lab our welfare, when it observed that. In order to get the best out of a worker in the matter of production, working conditions require to be improved to a large extent. The workers should at least have the means and facilities to keep himself in a state of health and efficiency. This is primarily a question of adequate nutrition and suitable housing conditions. The working conditions should be such as to safeguard his health and protect him against occupational hazard. The work place should provide reasonable amenities for his essential needs. The worker should also be equipped with necessary technical training and a certain level of general education. The concept of lab our welfare is flexible and elastic and differs widely with times, regions, industry, country, customs and degree of industrialization prevailing at particular moments. Few of these definitions are as follows; µk.k.Ahua-industrial relations theory and practice¶ kalyani publishers ladhiana The oxford dictionary defines lab our welfare as ³effort to make life worth living for workmen´. Encyclopedia of social sciences defines welfare work as ³voluntary efforts of the employer to establish, within the existing industrial system working and sometimes living and cultural condition of the employers beyond what is required by law, the customs of the country and conditions of the market´. Lab our welfare is, therefore, one of the major aspects of national programmes towards improving the lot of

lab our and creating a life and work environment of decent comfort for this class of society.

Tripathi, ³personnel management &practice´ sultan chand and sons -new Delhi It is however, difficult to precisely define the scope of lab our welfare efforts. Different writer have defined it in different ways. Some writers say that only voluntary efforts on the part of employer to improve the conditions of employment in their factory. Some others say it includes not only voluntary efforts but also the minimum standards of hygiene and safety laid down in general legislation.

WELFARE AND GOVERNMENT OF INDIA:(OR) LABOUR WELFARE IN INDIA:
The need for lab our welfare was strongly felt by royal commission on lab our as far back as 1931. The chapters on directive principles of state policy in our constitution express the need for labours welfare in the following articles; Article 41: The state shall within the limits of its economic capacity and development, make effective provision for securing the right to work, to educate and to publish assistance in work, to educate and to publish assistance in case of unemployment, old age, sickness, disablement and other cases of under-served wants. Article 42: The state shall make provision for securing just and human conditions of work and for maternity relief. Article 43: The state shall endeavor to secure, by suitable legislation or economic organization or in any other way, to all workers, agricultural, industrial or otherwise, work , a living wage, condition of work ensuring a decent standard of life and full employment of leisure and social and cultural opportunities and in particular, the state shall endeavor to promote cottage industries on an individual or co-operative in rural areas.

K.K.Ahuja-³industrial

Relations

Theory

&Practice´

Kalyani

Publishers Lodhiana
The state take steps by suitable legislation or in any other way to secure participation of workers in the development of undertakings, establishments or other organization engaged in any industry

Types of labour welfare services:
Tripathi. ³Personnel Management &Industrial Relation´, sultan chand &sons -new delhi ILO (international labour organization), classify all labour welfare services under two categories, viz, intramural and extramural. Intramural services are those, which are provided within factory. Extramural services are those, which are provided outside the factory. Intra-mural 1.drinking water 2.toilets 3.occupation safety 4.canteen 1. Social Extra-mural insurance (gratuity, pension,

provident fund etc.) 2.housing facility 3.recreation facility

IMPORTANCE OF WELFARE MEASURES;
The usefulness of welfare work in India cannot be over emphasized. Welfare activities influence the sentiments of the workers. When the workers feel that the employers and the state are interested in their happiness, his tendency to grouse and grumble will steadily disappear. The development of such a feeling, paves the way for industrial peace. Mainly, the provisions welfare measures such as good housing, canteen, medical etc. makes them realize that they have also some stake in the undertaking in which are engaged and so they think thrice before taking any reckless actions which might prejudice the interest of the undertaking. Welfare measures such as cheap food in canteen, free medical and education facilities etc. indirectly the real income of the workers. If workers go on strike they will be deprived of all these facilities. Hence, they try to avoid industrial dispute as far as possible and do not go on strike on flimsy grounds. Welfare activities will reduce lab our turnover and absenteeism and create permanent settled lab our force by making service attraction to the lab our. Welfare activities will go on long way to better the mental and moral health of the workers by reducing the incidence of industrialization . Lab our welfare measures develop congenial environment, and builds a good atmosphere between the lab our and the management. Lab our welfare creates positive work culture, builds team work to meet the challenges of the organization and increase efficiency for the workers whereby the productivity will increase. Skilled workers are the assets of an organization. Lab our welfare helps to retain the skilled workers and builds loyalty and sense of belongingness among them.

Employees attitudes and appreciation towards the organization, will progress the unit. Good relation can be achieved through labour welfare. This will strengthen the organization manifold. Labour welfare is one of the way in which the labour problems are solved. Labour welfare act as a main spring for the success of an organization. Labour welfare provides economic security to employees. Amenities such as pension, provident fund, insurance etc. will increase the sense of security in them and promote employment stabilization. Above all labour welfare helps the organization from heavy tax-burden, and to meet legal requirements.

CAPTER-III
OBJECTIVES 

Primary objectives  To find out labour welfare measures at Pondicherry coop sugar mills. 

Secondary objectives 
To study whether employees are really Satisfied on an available welfare measures  To study the role of welfare measures in Improving productivity of the employees    To examine the effectives of welfare measures To study expectation of employees about the welfare measures To study about the work environment of employees of the organization

CAPTER-IV RESEARCH METHODOLOGY
Definition: For the present study descriptive research is adopted. A descriptive research is one, which portrays accurately the characteristics of a particular group, situation, or individual ( with or without specific initial hypothesis about the nature of their characteristics) The method of random sampling has been adopted for the purpose of getting the required sample frame and this has been done by selecting staff and workers of various department in a random manner. So that the data collected will bring out the varied opinions with regard to employee satisfaction at Pondicherry Co-operative Sugar Mills Ltd.

Data sources
Different kinds of internal sources like employees, human resources information¶s company profile and brochures had helped as to collect internal data. External sources had helped a lot like magazines like business today, business world, newspapers like business line, the economic times and subject books like human resources management, personnel management, organizational behavior, research methodology -primary data has been collected through questionnaire -Secondary data collected in the form of internal sources and external sources. Inter sources-company profile employees. External sources-news paper, magazines business today etc.

Research approach:
The survey approach was used to administer the questionnaire to the target respondents. The respondents were contacted through personal interview method. The responses were filled by the interviewer in some cases through face to face method while in some cases interviewee themselves filled the survey form.

Research instrument:
A structured questionnaire has been of closed ended questions & employee perception ratings. Some times questionnaire was distributed to staff & employees and some times it was used as a schedule and data was collected by us.

Sampling plan:
-sample size 75 respondents -sample unit- technicians, operation, shift engineers, chemists of various departments, supervisors, stores assistant and securities pondicherry co-op sugar mills.

Statistical tools:
For this study I have used percentage analysis, correlation & weighted average method, graphical representation of data using Bar charts. Percent analysis: In this project percentage method test is used. It can be calculated in the following way. Percentage of respondents=No. of respondents total no. of respondent * 100 Weighted average method Weighted average can be defined as an average whose components aggregate of the products are divided by the total of weights. One of the imitations of simple arithmetic mean is that it gives equal importance to all the items of the distribution. In certain cases relative importance of all the items in the distribution is not the same where the importance of the items varies. It is essential to allocate weight applied but may vary in

/

different cases. Thus weight age is a number standing for the relative importance of items.

CORRELATION In probability theory and statistics, correlation, also called correlation co-efficient, indicates the strength and direction of a linear relationship between two variables. In general statistical as age correlation (or) co-relation to the departure of two variables. Formula R=™XY /¥™X2.Y2

Place of the study :
PONDICHERRY CO-OP SUGAR MILLS LINGAREDDIPALAYAM, PUDUCHERRY.

Period of the study:
09-08-2007 to 07-09-2007
y

After preparing the questionnaire it was given to the management. It was scrutinized by management and debugged. A pilot study was conducted and the final questionnaire for the study was The collected data were analyzed by scrutinizing and editing the collected questionnaire and graphical representation have also been made.

y

y

CHAPTER-V ANALYSIS AND INTERPRETATION
TABLEFIRST No. of respondents Highly satisfied Satisfied Neutral Dissatisfied Total 22 44 5 4 75 FACILITY AND ACCIDENT P ercent 29.3 58.7 6.7 5.3 100 6.1 AID

Source: Primary data
INFERENCE:
Out of the 75 respondents surveyed to determine the welfare measure with first aid facility and accident provided by company. It is seen that only 29% of the respondents have shown a highly satisfied, 58.7% of the respondents have shown a satisfied, 6.7% of the respondents have given their neutral opinion & 5.3% of respondents have shown dissatisfied. CHART-6.1
First aid facility and accident
50

40

30

20

Percent

10

0 highly satisfied satisfied neutral dissatisfied

First aid facility and accident

TABLE-6.2 Good ventilation facility and proper air conditional No. of respondents Highly satisfied Satisfied Neutral Dissatisfied Total 19 44 7 5 75 Percent 25.3 58.7 9.3 6.7 100

Source: Primary data

INFERENCE:Out of the 75 respondents surveyed to determine the welfare measure with good ventilation facility and proper air conditional provided by the company. It seen that only 25% of the respondents have shown a highly satisfied, 58.7% of the respondents have shown satisfied, 9.3% of the respondents have given their neutral opinion & 6.7% of the respondents have shown dissatisfied.

CHART-6.2
Good ventilation facility and proper air conditional
70 60

50

40 30

20

Percent

10 0 highly satisfied satisfied neutral dissatisfied

Good ventilation facility and proper air conditional

TABLE-6.3

Working environment and facility is safe No o r s n e ts . f e po d n Hig lys tis d h a fie Sa fie tis d Ne tr l ua Dis a fie s tis d To l ta 1 9 3 7 1 1 8 75 P rc n e et 2 .3 5 4 9.3 1 .7 4 1 .7 0 10 0

Source: Primary data Inference:Out of the 75 respondents surveyed to determine the welfare measure with working environment and facility is safe provided by the company. It seen that only 25.3% of the respondents have shown a highly satisfied, 49.3%% of the respondents have shown satisfied, 14.7% of the respondents have given their neutral opinion & 10.7% of the respondents have shown dissatisfied.

CHART-6.3
working environment and facility is safe
60

50

40

30

20

Percent

10

0 highly satisf ed satisf ed neutral dissatisf ied

working environment and facility is safe

TABLE-6.4 CANTEEN FACILITY No. of respondents Highly satisfied Satisfied Neutral Dissatisfied Total 17 44 5 9 75 Percent 22.7 58.7 6.7 12.0 100

Source: Primary data
INFERENCE:Out of the 75 respondents surveyed to determine the welfare measure with canteen facility provided by the company. It seen that only 22.7% of the respondents have shown a highly satisfied, 58.7%% of the respondents have shown satisfied, 6.7% of the respondents have given their neutral opinion & 12% of the respondents have shown dissatisfied.

CHART-6.4

canteen facility
70 60

50

40

30

Percent

20

10 0 highly satisf ed satisf ed neutral dissatisf ied

canteen facility

TABLE-6.5 HOUSE FACILITY No. of respondents Highly satisfied Satisfied Neutral Dissatisfied Total 24 40 5 6 75 Percent 32.0 53.3 6.7 8.0 100

Inference:Out of the 75 respondents surveyed to determine the welfare measure with housing facility provided by the company. It seen that only 32% of the respondents have shown a highly satisfied, 53.3% of the respondents have shown satisfied, 6.7% of the respondents have given their neutral opinion & 8% of the respondents have shown dissatisfied.

CHART -6.5

House facility
60

50

40

30

20

Percent

10

0 highly satisfied satisfied neutral dissatisfied

House facility

TABLE-6.6
Opening of respondents based on the facility at time maternity benefits

No. of respondents Highly satisfied Satisfied Neutral Dissatisfied Total 18 25 28 4 75

Percent 24.0 33.3 37.3 5.3 100

Inference:Out of the 75 respondents surveyed to determine the welfare measure with offered by the company at the time maternity benefits provided by the company. It seen that only 24% of the respondents have shown a highly satisfied, 33.3% of the respondents have shown satisfied, 37.3% of the respondents have given their neutral opinion & 5.3% of the respondents have shown dissatisfied.

CHART -6.6
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§ ¡¨ ¢   ¥¡ §¦ ¢ ¡¥¢   ¡¤   £¢ ¢ ¡                      !% $"# " ! " ! (&' &

54 56 57 5 3 20 1 0)

TABLE-6.7
Transport facility

No. o r H S N D To 7 r 7

o

r 7. . .7 .7

Inference:Out of the 75 respondents surveyed to determine the welfare measure with transport facility provided by the company. It seen that only 17.3% of the respondents have shown a highly satisfied, 45.3% of the respondents have shown satisfied, 22.7% of the respondents have given their neutral opinion & 14.7% of the respondents have shown dissatisfied.

CHART -6.7

Tr
cb
r

r

r

Tr

r

IUP QP SR Q QPI T

XR SWUV

IUP QP SR Q T

IUP QP SR Q aXY`PY T

HCFGF E8D C BA @9 8

c c c

ce

cg

d f

TABLE-6.8
Library

No. of H y s t sf S t sf N t

spo 7

ts

P c 9. 8.7

t

8 6 75

7. .7

D ss t sf Tot

Inference:Out of the 75 respondents surveyed to determine the welfare measure with library facility provided by the company. It seen that only 9.3% of the respondents have shown a highly satisfied, 18.7% of the respondents have shown satisfied, 37.3% of the respondents have given their neutral opinion & 34.7 % of the respondents have shown dissatisfied.

CHART -6.8

L

y

P c

t

y s t sf

s t sf

t

L

y

rus s t sr

ytx wuv

rus s t

pqpih rus s t y€s€

†… †‡ †ˆ †‰ †
ss t sf

„‚ ‚ƒ

TABLE-6.9
Drinking water

No. o

po P

Hi

l i i S i i N l i i

8

4 9. 4.7

Di

4 75

To l

Inference:Out of the 75 respondents surveyed to determine the welfare measure with drinking water facility provided by the company. It seen that only 24% of the respondents have shown a highly satisfied, 29.3% of the respondents have shown satisfied, 14.7% of the respondents have given their neutral opinion & 30.7% of the respondents have shown dissatisfied. CHART -6.9

Di

i

l

i i

i i

l

Di

i

w

hm li kjii h

j p komn

hm li kji

 – ” “‘ ’‘  •
i w
i i i

— gf e d ˜ ™ ˜ — hm li kji s q r q

}| }~ } } {z yv xw vu t

TABLE-6.10 Preventive and guidance chart (safety charts, accident zone) No. of respondents Percent Highly satisfied Satisfied Neutral Dissatisfied Total 19 32 11 13 75 25.3 42.7 14.7 17.3 100.0

Inference:Out of the 75 respondents surveyed to determine the welfare measure with preventive guidance chart facility provided by the company. It seen that only 25.3% of the respondents have shown a highly satisfied, 42.7% of the respondents have shown satisfied, 14.7% of the respondents have given their neutral opinion & 17.3% of thespondents have shown dissatisfied.

CHART -6.10

e en i e guidan e ha ( a e
40

ha

)

30

20

e uen

highl

a i ied

a i ied

neu al

di

e e n i e guidan e h a

‡… † ……

ˆ†

ƒ „ „

‡… † …

‡… † … ‰

‚ ƒ ‚ €

‹Š Œ

Ž

10

0 a i ied

TABLE-6.11
Leave benefits

No. of respondents Highly satisfied Satisfied Neutral Dissatisfied Total 25 38 10 2 75

Percent 33.3 50.7 13.3 2.7 100

Inference:Out of the 75 respondents surveyed to determine the welfare measure with leave benefits provided by the company. It seen that only 33.3% of the respondents have shown a highly satisfied, 50.7% of the respondents have shown satisfied, 13.3% of the respondents have given their neutral opinion & 2.7% of the respondents have shown dissatisfied.

CHART -6.11
L
6

t

t f

t f

t

L

ft

¡ž Ÿž  Ÿ Ÿž

¥ ¤ £¡¢

¡ž Ÿž   Ÿ

• ” “’  ‘
ft

¡ž Ÿž   Ÿ ¨¥¦§ž¦

œ › –š –™ –˜—–

®

®¯ ®° ®± ®² ® ®³ ­ª ¬« ª©
t f

TABLE-6.12
Ambulance room

N . f sp ts Hi ly s tisfi S tisfi N t l 7

P c 9. .7 9. 6.7

t

Diss tisfi T t l 7

Inference:Out of the 75 respondents surveyed to determine the welfare measure with ambulance room facility provided by the company. It seen that only 29.3% of the respondents have shown a highly satisfied, 54.7% of the respondents have shown satisfied, 9.3% of the respondents have given their neutral opinion & 6.7% of the respondents have shown dissatisfied. CHART -6.12

A

cy

F q

A

l

c

ÄÆ Å Ä

ÅÉ ÈÆÇ

ÄÆ Å

´ »»º ¹ ¸ · ¶µ´
l c
i l y s tisfi s tisfi t l i ss tisfi

¼ Ã ÃÂ Á À ¿ ¾ ½ ¼ ÄÆ Å Ê Ë Ê

ÑÐ ÑÒ ÑÓ ÑÔ ÑÕ Ñ ÏÍ Î ÍÌ

TABLE-6.13
Technical tour program

N . f r sp Hi ly s tisfi S tisfi N tr l 5 75 9 9

ts

rc 5. 6 8.7 .

t

Diss tisfi T t l

Inference:Out of the 75 respondents surveyed to determine the welfare measure with technical tour program provided by the company. It seen that only 25.3% of the respondents have shown a highly satisfied, 38.7% of the respondents have shown satisfied, 16% of the respondents have given their neutral opinion & 20% of the respondents have shown dissatisfied.

CHART -6.13
T c ic l t

rc

t

i

ly s tisf i

s tisf i

t l

T c

ic l t

p

èê é è

éí ìêë

ÞÙÜÝÚÜ ÜÛÚ Ù Ø Ö ×
p

èê é

ç âå æãå åä ã â áà ß èê é îï î

ôó ôõ ôö ô÷ ô òñ ñð

iss tisf i

TABLE-6.14
Bonus

N . H S N D T

p

P 4 4 .

5 75

6.7

Inference:Out of the 75 respondents surveyed to determine the welfare measure with bonus provided by the company. It seen that only 40% of the respondents have shown a highly satisfied, 40% of the respondents have shown satisfied, 13.3% of the respondents have given their neutral opinion & 6.7% of the respondents have shown dissatisfied.

CHART -6.14
ûúùø
 ¦¡ ¥ ¢¡¤£ ¢ ¢¡  £©¤¨¦§  ¦¡ ¥ ¢¡¤£ ¢  ¦¡ ¥ ¢¡¤£ ¢ ¡

B
#" #$ #% # !       

B

ÿþýü

TABLE-6.15
Satisfaction level of higher education facility to children

Highly satisfied Satisfied Neutral Dissatisfied Total

No. of respondents 22 4 16 13 75

Percent 29.3 32.0 21.3 17.3 100

Inference:Out of the 75 respondents surveyed to determine the welfare measure with higher education in your organization provided by the company. It seen that only 29.3% of the respondents have shown a highly satisfied, 32% of the respondents have shown satisfied, 21.3% of the respondents have given their neutral opinion & 17.3% of the respondents have shown dissatisfied. CHART -6.15

7

0 @' 02 7' 0 7 ' '7 0 02 7' 7 ' 2 0 ' ) 1 &3 68 69 6 54 4( 6 68 6 54 3 1) )& ( &

z

A G BF C BE D C C B A

Q P I H D E G

A G BF C BE D C

Q A G BF C BE D C T R S B R

dc de df d a ` W Y X W V U b

TABLE-6.16
Gratuity

No. of respondents Highly satisfied Satisfied Neutral Dissatisfied Total 22 38 9 6 75

Percent 29.3 50.7 12.00 8.0 100.0

Inference:Out of the 75 respondents surveyed to determine the welfare measure with gratuity provided by the company. It seen that only 29.3% of the respondents have shown a highly satisfied, 50.7% of the respondents have shown satisfied, 12% of the respondents have given their neutral opinion & 8% of the respondents have shown dissatisfied. CHART -6.16

Gratuity
40

30

20

Frequency

10

0 highly satisf ied satisf ied neutral dissatisf ied

Gratuity

TABLE-6.17 Festival advance No. o H S N D To 8 po . . . .

Inference:Out of the 75 respondents surveyed to determine the welfare measure with festival advance provided by the company. It seen that only 26.7% of the respondents have shown a highly satisfied, 60% of the respondents have shown satisfied, 10.7% of the respondents have given their neutral opinion & 2.7% of the respondents have shown dissatisfied.

CHART -6.17

x„y ƒ €y‚ € €yx

ˆ ‡‚†„…

x„y ƒ €y‚ €

hw v s

x„y ƒ €y‚ € ‘ˆ‰y‰

u s ts q ih g r r p

™˜ ™d ™e ™f ™g ™h i ™ ™ • ” “ ’ – “ —

TABLE-6.18
Provident fund

Highly satisfied Satisfied Neutral Dissatisfied Total

No. of respondents 17 40 11 7 75

Percent 22.7 53.3 14.7 9.3 100

Inference:Out of the 75 respondents surveyed to determine the welfare measure with provident fund provided by the company. It seen that only 22.7% of the respondents have shown a highly satisfied, 53.3% of the respondents have shown satisfied, 14% of the respondents have given their neutral opinion & 9.3% of the respondents have shown dissatisfied.

CHART - 6.18

Provident fund
50

40

30

20

Frequency

10

0 highly satisf ied satisf ied neutral dissatisf ied

Provident fund

TABLE - 6.19
Sports and game

No. of respondents Highly satisfied Satisfied Neutral Dissatisfied Total 9 2 17 26 75

Percent 12.0 30.7 22.7 34.7 100

Inference:Out of the 75 respondents surveyed to determine the welfare measure with sports and game provided by the company. It seen that only 12% of the respondents have shown a highly satisfied, 30.7% of the respondents have shown satisfied, 22.7% of the respondents have given their neutral opinion & 34.7% of the respondents have shown dissatisfied.

CHART -6.19

S
Š ‰ Œ ‡ „ † … „ ˆ ƒ

S

u{v wv x w wvu z y

x ~ }{| y

u{v wv x w z y

u{v wv x w €v€ ‚ z y

sor qpo m t n lkj

Š‹ Š Š Š

TABLE-6.20
Medical benefits to family members

No. of respondents Highly satisfied Satisfied Neutral Dissatisfied Total 19 36 10 10 75

Percent 25.3 48.0 13.3 13.3 100

Inference:Out of the 75 respondents surveyed to determine the welfare measure with family members for getting re-imbursement of medical treatment facility provided by the company. It seen that only 25.3% of the respondents have shown a highly satisfied, 48% of the respondents have shown satisfied, 13.3% of the respondents have given their neutral opinion & 13.3% of the respondents have shown dissatisfied. CHART -6.20

ž¤ £ ¢ ž Ÿ  Ÿ ¡    Ÿ

§¢ ¦ ¤ ¥ ¨¡

 •› › ™  

ž¤ £ ¢ Ÿ  Ÿ ¡  

”‘ › ‘ – • ” ‘ Ž œ “ — š ˜ ™ ˜ —  “ ’ 

ž¤ £ ¢ « ©ª © Ÿ  Ÿ ¡   ¨ Ÿ

µ µ µ µ

µ¸

´ ¶ · ³ ² ± ® ° ¯ ® ­ ¬

TABLE-6.21
Water supply

Percent Highly satisfied Satisfied Neutral Dissatisfied Total No. of respondents 17 41 7 10 75 22.7 54.7 9.3 13.3 100.0

Inference:Out of the 75 respondents surveyed to determine the welfare measure with water supply facility provided by the company. It seen that only 22.7% of the respondents have shown a highly satisfied, 54.7% of the respondents have shown satisfied, 9.3% of the respondents have given their neutral opinion & 13.3% of the respondents have shown dissatisfied.

CHART -6.21
ÁÀÀ¿ ½¼ º  ¾ » ¹ ÍÓÎ Ò ÏÎÑÐ Ï ÏÎÍ ×ÐÖÑÕÓÔ ÍÓÎ Ò ÏÎÑÐ Ï ÍÓÎ Ò ÏÎÑÐ Ï Ú×ØÙÎØ ÌË Ê Ê ÉÈ Ç ÆÅ Äà âá âã âä âå âæ ç â â Þ Ý Ü Û ß Ü à

TABLE-6.22
Suggestion boxes

Highly satisfied Satisfied Neutral Dissatisfied Total

No. of respondents 15 25 15 20 75

Percent 20.0 33.3 20.0 26.7 100

Inference:Out of the 75 respondents surveyed to determine the welfare measure with water suggestion boxes facility provided by the company. It seen that only 20% of the respondents have shown a highly satisfied, 33.3% of the respondents have shown satisfied, 20% of the respondents have given their neutral opinion & 26.7% of the respondents have shown dissatisfied.

CHART -6.22

x
¦¥
x
ñ÷ò ö óòõô ó óòñ ûô õ ÷ ú ù ø ñ÷ò ö óòõô ó èë î ð ï îí è ëêê éè ì ñ÷ò ö óòõô ó ûü òü þ ý

¦§ ¦¨ © ¦ ¦   ¢ ¡ 
ÿ

£¤

7.1.1 WEIGHTED AVERAGE METHOD The respondents are asked about some factors listed below in the organization. Their level of attitude of those factors are calculated below.
TABLE No: 7.1.A

Sports game

HS and 9

S 2 36 41 25

N 17 10 7 15

DS 26 10 10 20

Family and 19 treatment Water 17 suggestion
Source:Primary Data

15

Table 7.1.B

POINT WEIGHTAGE FACTORS

4

3

2

1 TOTAL 96 214 215 185 AVG 1.36 2.85 2.866 2.466 RANK 4 2 1 3

H.S

S 6 108 123 75

N 34 20 14 30

D 20 10 10 20

SPORTS AND GAME 36 FAMILY TREATMENT 76 WATER 68 SUGGESTION 60
Source: Primary Data

INFERENCE The above table infers that the company gives more weight age first to the water, second to the family treatment, third to the suggestion, and finally to the sports and game. This shows that the employees are very much satisfied with their working environment.

CORRELATION Table no.1 Good ventilation facility and proper air condition & working environment and facility is safe

X 19 44 7 5

Y 19 37 11 8 total

X=x-x 0.25 25.25 -11.75 -13.75

Y=y-y 0.25 18.25 -7.25 -10.75

X2 0.0625 637.562 138.0625 189.062 964.6865

Y2 0.0625 351.5625 60.0625 115.5625 525.25

xy 0.0625 460.812 91.0625 147.8125 699.7495

R=™XY /¥™X2.Y2 R=0.983 Inference: The positive correlation between good ventilation facility and proper air condition & working environment and facility is safe.

Table no. 2 Transport facility & first aid and accident facility X 13 34 17 11 Y 20 33 7 15 total X=x-x -5.75 15.25 -1.75 -7.75 Y=y-y 1.25 14.25 -11.75 -3.75 X2 33.062 232.0562 3.062 60.062 328.748 Y2 1.562 203.062 138.062 14.062 356.748 Xy -7.187 217.312 -20.562 -29.062 160.534

R=™XY /¥™X2.Y2 R= 0.728 Inference The positive correlation between Transport facility and First aid accident facility.

CHAPTER-VI
FINDINGS

Findings from the study
The respondents are the workers of Pondicherry co-op sugar mills. The majority of the respondents are working as a helper and operator few of the respondent from other employer like fitter and foreman

Satisfaction level
Overall nearly half of the respondents are satisfaction with welfare measures provided by the management.

Other findings 
58.7% of respondents were satisfied with the following facility ,first aid facility,good ventilation and heat control, working environment facility.  More than 41.3% showns their positive opinion on seating arrangement & temperature facilities provided in the mill  Only 33.3 % respondent were just satisfied on the facilities offered by company at the time maternity benefits     Nearly 45.3 % of the respondent are satisfied with transport facilities Only 37.3 % of the respondents are no opinion with library Majority of respondent really satisfied with preventive and guidance chart Majority of employees are satisfied regarding the leave benefits. Nearly 50.3 % have expressed positive opinion on gratuity. 53.3 % and 60 % have positive opinion on festival advance    54.7 % of the respondent are satisfied with ambulance a room 40% of respondents are Highly satisfied with bonus. 32.3% of respondent were satisfied with higher education in your organization for your children. 

48% of respondent were satisfied with family members for getting re-imbursement of medical treatment facility provided in mill. 

Regarding sports, game and water, the dissatisfied and satisfied on 34.7% and 54.7% respectively.

Weighted average method  From the weighted average analysis water supply provided by organization ranks first. CORRELATION  From the analysis correlation it is found that there is perfect correlation between good ventilation facility and proper air condition & working environment and facility is safe. 

From the analysis correlation it is found that there is perfect correlation between
transport facility & first aid and accident facility.

SUGGESTION AND RECOMMANDATION: 
It would be encouraging if Pondicherry co-op sugar mills increase the amount spent on welfare schemes like transport facility, medical, canteen, etc.  Management must make necessary arrangements for periodic medical checkup, so that occupational diseases can be diagnosed earlier and necessary treatments can be given to the concerned workers.  Pondicherry co-op sugar mills having educational institution for their employees.  Proper drinking water should be provided by the company for workers safety measures should be improved.  Regarding the working conditions of the mill, most of the workers are satisfied. The management of the mill should take necessary steps to fix exhaust fan, air machine etc, in essential places in the mill.

CHAPTER-VII CONCLUSION
Employer¶s are more than willing to understand the employee¶s requirement and design their welfare packages and employee benefits programmers accordingly. The time for them to understand the changes in employee needs and bridge the gap. Employers should understand what employees want and compensate them accordingly.

WHAT EMPLOYEES WANT      Library Drinking water Sports and game Technical Tour programme Preventive Guidance chart Thus the focus of welfare polity should be on these factors. If the organizations want to achieve the aim of attracting and retaining suitable talent from the labour market. If the organization is not competitors will pay the field and win the game.

CHAPER-VIII

8.1 LIMITATION OF STUDY 
Most of the respondent were not frank enough to answer certain question.  The research was conducted with minimum sample of 75.  The important constraint of time and cost was definite limiting factor.

8.2 SCOPE OF STUDY  The study was conducted at Pondicherry co-operative sugar mills,

Lingareddipalayam, Pondicherry.  In order to find out the level of welfare measure provided by management  All available welfare measures of the company was taken into consideration for the purpose.

APPENDIX
ANNEXURE I BIBLIOGRAPHY TEXT AND REFERENCE BOOKS
1. Research methodology- C.R.Kothari, New age international (p) limited Publishers New Delhi. 2. Business law-N.D.Kapoor Elements of industrial law.

WEBSITES:
1. www.poncosugar.com

ANNEXURE II
STUDY ON LABOUR WELFARE MEASURES IN PONDICHERRY CO-OP SUGAR MILLS, LINGARADDIPALAYAM, PUDUCHERRY

Questionnaire
Name [if willing] Age Sex Experience Status of job : : : : :

1.The first aid facility and Accident measures are available HS S N DS

2.Organisation is having good ventilation facility and proper air conditional & Heat control HS S N DS

3.Are you satisfied with the working environment and facility is safe. HS S N DS

4.Are you satisfied with canteen facilities HS S N DS

5.Are you satisfied with housing facilities HS S N DS

6.Are you satisfied with seating arrangement & temperature facilities HS S N DS S Satisfied DS Dissatisfied

HS Highly Satisfied N Neutral

7.Are you satisfied with the facilities offered by the company at the time

maternity benefits. HS S N DS

8.Are you satisfied with Transport facilities HS S N DS

9.I am happy with the following facilities HS Library Toilet Drinking water 10.Preventive and guidance chart are shown us (Safety charts, accident zone, work &handling procedure) HS S N DS S N DS

11.Are you satisfied with the leave benefits HS S N DS

12. Are you satisfied with the ambulance a room HS S N S Satisfied DS Dissatisfied DS

HS Highly Satisfied N Neutral

13. Are you satisfied with technical tour program HS S N DS

14.Are you satisfied with bonus HS S N DS

15.Are you satisfied with higher education in your organization for in your children. HS S N DS

16. Are you satisfied with Gratuity HS S N DS

17 Are you satisfied with festival advance

HS

S

N

DS

18.Are you satisfied with the percentage of provident fund you have been provided HS S N S Satisfied DS Dissatisfied DS

HS Highly Satisfied N Neutral

19.Are they conducting any sports and game HS S N DS

20.Are you satisfied with group member policy under your family members for getting re-imburesment of medical treatment HS S N DS

21.Are you satisfied with the water supply HS S N DS

22.Are you satisfied with suggestion boxes HS Your suggestions:
€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€

S

N

DS

€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€€ €€€€€€€€€€€€€€€€€€€€€€€€€

HS Highly Satisfied N Neutral

S Satisfied DS Dissatisfied

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