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Contents: Introduction.....................Page 2 Background history……..Page 10 Current Situation……..…Page 11 Training……………..……Page 12 Staffing…………………...Page 12 Security Issues………….Page 13 Car Parks………………...Page 13 On Street Parking……….Page 14 Communications..............Page 15 Disabled Parking.............Page 15 Irresponsible parking…....Page 16
Car Park Survey................Page 17 Partnership working...........Page 17 Parking Systems………….Page 18 Finance…………….……....Page 19 Improvements Review……Page 20 Statistics TMA……………..Page 21 Integrated systems………..Page 23 Future development……....Page 24 Car Park Survey results.....Page 25 Boundary map…………....Appendix
Prepared by: Robin Evans, Parking Services Manager
Introduction Wycombe Parking Information
Wycombe District Council (WDC) is responsible for providing and enforcing parking in council-owned, Off-street car parks across the Wycombe district. We provide over 4500 parking spaces in 48 car parks. We are also responsible for On-street parking in the Wycombe district. This includes the enforcement of all on-street parking regulations, yellow lines, waiting and loading regulations and restricted parking areas.
Data Protection Act 1998 fair processing information
Parking officers are called Civil Enforcement Officers (CEO) and all are identifiable with shoulder identification numbers. Their role is to assist the public and observe the parking regulations are adhered to. They will take photographs of vehicles whilst under observation as part of gathering information and these photographs may be used if a penalty charge ticket is issued if the CEO believes a contravention has occurred. Photographs are then added onto the case file should further supporting evidence be needed. Unused photographs not required if a contravention does not materialise are deleted. The overall objective of enforcement is to keep vehicles moving, minimising congestion wherever possible, improve access for emergency vehicles and to reduce abuse by inconsiderate drivers who illegally use disabled parking spaces or disregard parking regulations which hinder the rest of the community. To make Wycombe district a better place to live.
WDC are responsible, on behalf of the Buckinghamshire County highways department, for on-street parking enforcement in the Wycombe district. This includes all on-street parking regulations, yellow lines, waiting and loading regulations and restricted parking areas with the exception of obstruction offences and motorways which in law are the responsibility of the Thames Valley Police (TVP).
Permitted on-street parking
Designated disabled parking bays are available in the following roads in High Wycombe:
• • • • •
Castle Street - 3 spaces Frogmoor - 5 spaces High Street - 4 spaces Pauls Row - 2 spaces Priory Road - 2 spaces
For more information see disabled parking.
Loading and unloading
A number of specific places for loading and unloading are provided within the District. Loading or unloading on yellow lines (including service yards) or at
loading bays is generally defined as collecting or delivering goods which cannot reasonably be carried to or from nearby premises. In order to ensure availability of loading bays and service yards, loading or unloading must be constant; there is no allowance for drivers to undertake any other activities, e.g. shopping. Loading and unloading is also permitted on waiting restrictions (marked by single or double yellow lines along the edge of the carriageway). Loading and unloading is not allowed on loading restrictions, which are marked by single or double yellow line/etchings which transverse kerb markings.
Waiting and loading
Vehicle waiting restrictions apply to the whole of the highway, including the footway and are usually indicated by single or double yellow lines along the edge of the carriageway. Waiting restrictions marked by single yellow lines apply for part of the time. The times of the restrictions are indicated on time plates next to the carriageway. Waiting restrictions marked with double yellow lines apply 24 hours a day, seven days a week.
Loading restrictions prohibit parking even for loading and for disabled badge holders. They are indicated by yellow lines with kerb markings. A single kerb marking indicates that the restrictions are at specific times, as indicated on the nearby timeplate. Double kerb marking indicate that the restrictions are in force at all times.
Pay and display bays
Various roads in High Wycombe Town have pay and display parking. Some are shared with residents. Time plates adjacent to the bays indicate the hours and days the bays are in operation. It is advisable to check the time plates wherever parking to ensure that you are parked within the regulations. There is no grace period allowed to obtain change and motorists are not allowed to return later and purchase additional tickets.
The national Blue Badge scheme offers parking concessions for disabled people.
How to apply for a Blue Badge
The local blue badge scheme is run by Buckinghamshire County Council (BCC). Details are available from the County Council offices in Aylesbury.
Parking for Blue Badge holders
Disabled drivers can park in any bay (other than reserved bays) free of charge providing their disabled badge and clock (set to time of arrival) are clearly on display and any time limit restrictions are followed. The driver of a vehicle displaying a disabled badge must be aware of road restrictions The disabled person must be with the vehicle when parking and leaving, to validate the badge. The badge is person specific, not carer or vehicle specific. Abuse of the badge by using it without the badge holder present is a serious breach of regulations and will incur a Penalty Charge Notice. We will also report this incident to the issuing Authority for action. This could result in the badge being withdrawn, a fine of up to £1000 being issued or both.
Shopmobility is a registered charity and independent scheme offering the free loan of manual and powered wheelchairs, or electric scooters during your visit to High Wycombe town centre. Shopmobility office is located in the Eden Shopping centre.
Challenge/Appeal against a Penalty Charge Notice
A Penalty Charge Notice (PCN) or parking ticket will be issued if you have breached the parking regulations in Wycombe district. Our Civil Enforcement officers (CEO's) do not have any type of incentive to issue tickets, but they are responsible for ensuring that parking regulations and conditions are respected and complied with.
Patrol – Parking and Traffic regulations outside London
This is an independent body and their website www.patrol-uk.info explains in depth the national parking penalty enforcement process and how to challenge.
How to challenge/appeal against a Penalty Charge Notice (PCN)
If you wish to appeal a PCN the conditions and charges are as described on your PCN. Challenges/appeals must be made in writing (by post, fax or email). We cannot accept appeals/challenges or make decisions over the phone. If we receive your correspondence within the discount period, then the charge is held at the discount rate until we review your appeal. If we receive it after the discount period, then it will be held at the full rate until reviewed.
How are challenges/appeals considered?
Challenges/appeals are handled by specialist case officers experienced in parking issues and customer care. They consider:
The full legal facts - whether the ticket was issued correctly and is valid according to the terms and conditions of the Traffic Management Act 2004 If there are any exceptional circumstances where a discretionary view can be taken. Every case is judged on its own merits.
The case officer will reply in writing with the decision on the challenge/appeal. If the challenge/appeal is unsuccessful, then you have 14 days to pay the PCN. If you do not agree with the decision, you can submit a second challenge/appeal declaring new information. This will be reconsidered by a supervisor, who will notify you of their decision in writing. If you have received a Notice of Rejection of Representations from us and you disagree with the decision, you can appeal to the Traffic Penalty Tribunal (see link below).
What happens if I don't pay my PCN?
If payment is due and no response is made, these procedures apply and will incur extra charges: 1. Request the registered keeper details from the DVLA 2. Issue a Notice to Owner to the registered keeper 3. Issue a Charge Certificate to the registered keeper 4. Debt is registered at County Court 5. Issue a Final Notice, a last chance to settle the debt 6. The debt is passed to a bailiff for collection.
If you do not agree with our parking policies or procedures or you are not satisfied with the way we have dealt with your appeal, a complaints procedure is available - PCN leaflet is available to view or download from our website. Please note that this process is not for appealing an individual decision regarding a PCN.
Parking dispensations and suspensions
An on-street parking dispensation or suspension would usually be issued for:
• • • • •
Heavy or bulky deliveries Building works Road works Service maintenance (for example gas, water or phone) Special events
A dispensation is a temporary parking permit that allows a specific vehicle to park on a single or double yellow line or in marked bays during restricted hours. It can be issued where continuous access to a vehicle is required. The cost of a dispensation depends on the length of time required;
• • • •
One day = £15 Seven days (consecutive) = £25 One calendar month = £60
A suspension is a temporary order suspending parking or short-term loading regulations in a marked bay. The following charges apply per suspension;
£15 for first month, plus £5 for each additional month.
Please note that an additional charge applies to any suspension that incorporates part of or multiple pay and display or shared use bays;
£5 per bay per day.
All rates quoted are current 2009 rates.
To suspend a pay and display bay, 24-hours notice is needed. To suspend a shared use (residents' pay and display) bay, seven days notice is needed.
Dispensations and suspensions also apply to "parking" a skip. You will also be required to obtain a skip license from Buckinghamshire County Council (BCC). Visit the BCC website using the link below to apply for a skip license. Please contact Parking Services to arrange a parking dispensation or suspension.
Car parks - buying a ticket
Our car parks are either:
Pay and Display or Pay on Foot
For charges see our car parks charges page or the signs and tariff information boards in car parks.
Pay and display
Pay and display machines accept coins (10p, 20p, 50p, £1 and £2). Some also have a credit card facility. Simply pay for the amount of time you need to park, take your ticket and clearly display it in your vehicle. Failure to buy or 8
display a ticket will result in a Penalty Charge Notice (parking ticket) being issued.
Alternative ways to pay
Park and pay for your stay using your mobile phone and a credit or debit card. The parking time paid for is recorded on the RingGo system, which is checked by the patrolling inspectors via their mobile phones. You can, if the car park regulations permit, extend your parking time without returning to the car park.
You can buy one-day parking permit scratch cards for use in most of our car parks.
Clock permits for use in our car parks are designed to help parents drop off and collect their children from school.
We also have a pre-paid rechargeable card available for use in the pay & display machines. For further details please contact the Parking Service administration team.
Pay on foot
Pay on foot is where you take a ticket at the entrance barrier on entering the car park. Please remember to take your ticket with you when leaving the car park as you will need it to open the automatic doors and pay at the pay station before you return to your vehicle. These machines accept coins (10p, 20p, 50p, £1.00 and £2.00), notes (£5, £10 & £20) plus some credit/debit cards. Once you have paid, the pay station will issue an exit ticket that is valid for ten minutes to give you time to get your vehicle and drive to the exit barrier.
Inserting the exit ticket will raise the barrier and let you out. Payments cannot be made at the exit barrier. We also have a pre-paid rechargeable card available for use in the pay on foot machines. For further details please contact the Parking Service administration team.
Wycombe District Council Parking Services Annual report 2009 / 10
Road Traffic Act (RTA) 1984 was the parking act for off street car parks within the district RTA '91 was the On Street Regulation Road Traffic Act 1991 for parking enforcement until 2008 Traffic Management Act 2004 (TMA) came into force 31st March 2008 to replace the RTA 91 act for on street parking enforcement.
Background Local history: Wycombe District - Changes in parking enforcement
1. Wycombe District Council (WDC) was responsible for all off street parking within the district and operated under the Road Traffic Act 1984 regulations until October 2008. 2. Thames Valley Police (TVP) were responsible for all traffic regulations on the highway, with the exception of Wycombe Town Centre, where Buckinghamshire County Council (BCC) as Highways Authority, decided in 1997 to implement a Special Parking Area (SPA). The law stipulated that although the council may employ a contractor to operate the enforcement, the council must operate the back office representation process with dedicated Council staff. 3. BCC employed a contractor to operate the On Street enforcement under RTA'91 and changed over to the new upgraded legislation of the TMA 2004 in the 31st March 2008. 4. Over many years, upon requests from residents and Members alike, it was felt it more logical and more cost effective through economies of scale, to change from 3 enforcement authorities (TV Police, BCC on street and WDC Off Street) into one enforcement body using one set of guidelines.
5. The police encountered difficulty in dealing effectively with parking offences due to other criminal priorities and resourcing demands. 6. It was confusing for the public as each enforcement body was implementing different regulations in dealing with parking traffic offences. 7. This is happening all across the country nationwide and more and more local authorities are moving over to one enforcement operation to make it a consistent and fairer system for the local residents and consumers. 8. Therefore the integration of the service was undertaken and WDC started in June 2008, taking over the existing SPA and from October 2008 expanded throughout the whole district to enforce parking both on street and off street enforcement.
9. A combined On and Off Street parking enforcement operation has been working across the district, managed and operated by the WDC in house team. 10. Wycombe District Council is a member of the British Parking Association –
The UK professional body of the parking industry, setting standards and developing high level of skills training for its staff and delivery to our customers. 11. The team is made up of a Parking Services Manager, three team leaders covering Operations team, Parking Office administration / representations and Management information/projects and systems.
12. All in house Civil Enforcement Officers CEO’s have undertaken and achieved City & Guilds level 2 qualifications in parking enforcement. This includes legal training and customer service and conflict training and dealing with difficult situations. Many already hold the additional NVQ qualification in parking control. 13. The parking administration team are highly qualified and trained case officers, dealing with complex appeal and formal challenges, fully conversant with the current Traffic Management Act (TMA) and legal processes. They have also been trained in customer service and also hold City & Guilds level 2 qualifications in parking enforcement. 14. Management are members of the IPP, Institute of Parking Professionals.
15. A total displacement of 49 staff, covering a 7 day operation 1 x Parking Services Manager 1 x Team Leader - Projects, Management information 1 x Systems specialist 1 x Team Leader Representations & Administration 1 x Senior Administration Officer 6 x Administration Case officers 1 x Administrator 1 x Team Leader Operations 4 x Supervisors 30 x Civil Enforcement Officers (CEOs) 2 x CEOs part time (Sat only) ---49 ==
16. In the Off Street section, the service currently holds 23 Secured car park awards from the Park Mark association. The Park Mark award is operated by the BPA (British Parking Association) in conjunction with the Police. 17. Our CEO’s all carry emergency communication devices for personal safety and recording any verbal incidents of abuse. We also have a security team who patrol our car parks daily in addition to our CEO patrolling team for added detection of criminal activity and support to our parking civil enforcement officers. 18. CCTV – The council has a network of security cameras in several car park areas, multi-storey car parks and also covers town centre areas for added security.
19. We work closely with Thames Valley Police in all security matters. Any reports of abuse, physical or verbal, and any crime matters are always reported to the Police who take action against offenders.
20. We have 2 multi-storey car parks, Easton Street has a pay on foot barrier system and The Swan has a pay and display (P&D) system, 13 surface car parks P&D in High Wycombe, 8 P&D in Marlow, 2 P&D in Princes Risborough and 1 P&D in Bourne End and 19 free car park areas under our parking order. 21. Pay and Display system machines are a pre-pay ticket system whereby you purchase your ticket on arrival into the car park for the required duration. These machines do not provide change due to security reasons and are similar across the whole of the UK.
22. Pay on Foot, barrier system, is where on arrival at the barrier, you collect your ticket and pay at the pay station on return to the car park.
On Street Parking:
23. On street pay and display is currently only in High Wycombe town inner area and there are yellow lines, loading bays, disabled bays and residents parking in various parts across the district. 24. It has to be noted that there are not parking enforcement lines on every road or street in the district as in many locations it is not necessary. Therefore WDC can only enforce where parking regulations exist (yellow lines, defined parking areas, loading bays or disabled bay areas). A district boundary map is attached, showing location grid areas where parking (TRO) Traffic Regulation Orders exist. 25. This boundary map is to demonstrate where we can deal with parking enforcement which unfortunately is not the case in every street or location. 26. The Police still deal with ‘moving’ traffic contraventions, motorways and their access roads and obstruction of the highway. Unfortunately in law, we do not have powers to deal with obstruction, only the police can deal with these issues. 27. For the first 6 months, October 08 to March 09, it was decided not to change anything regarding existing lines, signs or regulations. This was allow a settling in period and to see how new enforcement might affect and improve parking congestion and illegal parking from inconsiderate drivers and to see if this affected new areas that were not apparent previously. 28. It also has to be noted, that there are constant issues arising from lines and signs that go missing or damaged and need replacing and road works occurring where lines need replacing. This happens across the whole country and councils have to try and keep on top of these issues as much as possible and replace markings as soon as they are aware of it.
29. To keep the public informed on different issues and also to highlight general parking awareness, we have advertised in different publications, Hospital radio magazines, local surgery magazines, Local community quarterly magazine Community Voice, Wycombe street maps etc. We also have visited local neighbourhood Action Groups parish council meetings and business community meetings. 30. The negatives – there will always be issues as we cannot please everyone. One of the biggest struggles is dealing with people’s expectations and general lack of understanding of the Highway Code.
31. It is quite probable, where illegal parking has occurred for years and not enforced to the proper extent, some people have taken it, mistakenly, as a right to park where they wish, regardless of double or single yellow lines restrictions or signs with time restrictions the Highway Code and law not followed. 32.
Disabled Parking – Off Street
33. Disabled Blue Badge
We accept the disabled blue badge scheme within all off street car parks and without charge, however the badge and clock should be displayed at all times and parking may be in any disabled bay or standard bay, however, no parking is allowed in special reserved bays or on hatching or yellow lines.
On Street, blue badges fully accepted as per normal blue badge conditions as explained in the holders’ guidance booklet supplied with the badge. It is vital however, that badge holders should read the conditions of use booklet carefully to fully understand where they can or cannot park. We have found that a great many users assume they can park anywhere at anytime which is not necessarily true. We work very hard in supporting this scheme and also have joint operations with the police to combat disabled bay abuse.
34. Parking on pavements or verges (which are all part of the highway) is dangerous and illegal. Pedestrians, parents with pushchairs, children, the disabled and elderly, constantly have to step onto the road in front of traffic and risk their lives to walk passed illegally parked vehicles.
Endangering disabled and pedestrians DANGEROUS, POOR AND ILLEGAL PARKING IS A SERIOUS PROBLEM FOR THE WHOLE COMMUNITY.
35. We have had a very positive response from the vast majority of people and local town and parish councils. Improvement has been seen in congested areas, improvement for disabled drivers and moving illegally parked vehicles making many areas much safer for the local community. A noticeable difference for the whole community overall. By working together it has made a brighter future.
Car Park Survey – “How are we Doing?”
For many years we have been conducting customer feedback spot survey, just a few short questions to get a feel on customer views. This has been very positive with some very constructive comments from our car park users. (results in appendix at end of this report)
37. We are working in partnership with BCC who remain the Highways Authority and as such they continue to arrange for the creation of new traffic regulation orders (TROs) and make any changes to existing regulations.
38. Both WDC and BCC work closely together on new change requests from residents and Council members. There is a Civil Enforcement Area (CEA) Steering Group made up of Council Members and Council officers of WDC and BCC responsible for transportation and parking portfolios. 39. WDC parking services provide the enforcement role of patrolling the district, both On Street and Off Street car parks, manage the residents permit scheme and On Street Pay & Display system.
40. On Street – we have coin operated pay & display machines in High Wycombe and window permits for residential parking areas. (residents, carers etc) and one day scratch cards for visitors
41. Off Street – All paying car parks have coin operated pay & display machines, most also take bank credit cards. We also have a decrimental card discount system for residents and we also operate cashless mobile phone payments with the easy RingGo quick payment system which is very popular and a convenient way to pay.
42. Window permits are available for long stay car park users. One day Scratch cards are also available for all car parks. 43. We operate in the back office a notice processing system called ‘3sixty’, and a permit application from ICES (Imperial Civil Enforcement Systems). These systems are specially designed for the parking industry with processes that control and maintain secure data collection and are designed to follow the legal processes and timescales according to statutory legislation. Access is only available to qualified and trained parking staff.
44. The On Street and Off Street budgets must be accounted for separately and independently according to legislation. 45. The On street account is tight as income streams are limited to: • Pay & Display – currently only in High Wycombe town • Residents permit schemes (residents only pay a contribution to the schemes which are costly to implement and operate) • Visitors permits /suspensions/dispensation schemes (minimal) • Penalty Charge Notices – no targets or incentives allowed. These alone do not cover enforcement overheads. 46. The Off Street account does make a surplus initially, but has to fund other environmental or transportation issues that do not have any income to support them. 47. Income derived from • Pay & display in car parks across the district • Car Park permits / scratch cards etc • Penalty Charge Notices – again no targets or incentives allowed and on it’s own, does not cover enforcement overheads 48. Any surpluses should cover operating costs and are destined by legislation to be re-invested into funding parking, transportation and environmental improvements. 49. This does not take into account any new works or improvement changes that may be considered. If this were necessary to implement anything new, then extra income funding would need to be identified.
50. 2009/2010……………………On Street………………..Off Street Pay & Display…………………£300,575……………..£ 2,835,139 Permits…………………………£ 43,985……………..£ 169,266 Penalty Charges………………£387,771……………..£ 297,244 Other (Dispensations etc)……£ 82,378……………..£ 42,245 Total income……………………£814,709…………...£ 3,343,894 Expenditure…………………..£1,020,300……….…..£ 2,581,956 Final Balance…………….… - £ 205,591………….….£ 761,937 19
51. Off street surplus was used towards Park & Ride costs and transportation and environmental services.
Improvements / Review
52. We are and have been constantly monitoring from an operational viewpoint how we can cover the whole district more efficiently and also taking on board customer comments and requests for change. The list had over 170 items for consideration and BCC highways have surveyed the requests and prioritised in order of importance. Health & Safety and Congestion on the top, and others for consideration.
53. All the changes mentioned above, are extremely costly to investigate in the first instance as surveys have to be undertaken and are then expensive to implement. Therefore, a priority process has had to be implemented. This of course means that there are some items and schemes that either cannot be considered at all or will be deferred until funding can be identified. This is regardless of how much we really want to do this. Priorities can be very difficult and it is the council members who have to make these difficult decisions. 54. Our first review highlighted an issue in the Sands area of High Wycombe with match day restrictions, that although they were in place for over approx ten years, had not been enforced on a regular basis. Regular enforcement was put back into action following local residents comments and requests. This brought new challenges and so following a local consultation, a new trial with some suggested adjustments was put into action.
55. We collated a list of requests for improvements from residents’ requests from across the district. This became quite extensive and therefore has taken longer than anticipated to collate and review. This list has been prioritised with Health and Safety and Congestion being on the top levels. 56. BCC and WDC are considering all these requests for viability and funding availability and options. Funding is difficult and therefore some issues may take longer than we would like to implement. 57. Timescales – this is another issue that creates concern, as to change and implement a new regulation, a legal process of consultation, advertising times and council approval processes has to be followed and therefore even a simple change can take a minimum of 10 months from start to finish. 58. This is a continual rolling programme and we will continue to review on at least an annual basis in order to improve our service where we can, embracing new technology where possible and also keeping customer and resident comments and requests in the forefront of our mind.
Statistics TMA – Civil Enforcement Area
59. Attached are the statistics for our financial year 2009/10. 60. Our financial outcome was not as good as expected for the year. This was due to several factors; the economic downturn and less traffic movement that has occurred nationwide also affected local authorities to one extent or another. Less people using their vehicles, more people that expected on public transport (a good thing however), high cost of fuel deterring motorists, to name a few issues that affected forecasting. 21
61. The type of contraventions incurred are interesting, • 36% No permit or Pay & Display ticket displayed • 42% Parked on yellow lines • Remainder is made up of parked in illegal locations ( loading bays / disabled bays / zig zags / taxi ranks etc) or overstaying expiry times or maximum stay time limits. 62. All of the above could have been avoided if drivers followed the Highway Code and local regulations as signed in the parking areas. 63. It is also interesting to note that the number of Penalty Charge Notices (PCN) issued is very low compared to the millions of users a year (Car parks issued 10,713 PCNs on 2.5 million users (0.4%) - On street 13,060 PCNs. Users not able to calculate (larger area than car parks capacity) Therefore, the conclusion is that the vast majority of drivers are careful and considerate which is great news and only a small minority are either careless or inconsiderate motorists. It is anticipated that vehicles on the road will increase steadily and therefore one assumes that ticket numbers will follow. 64. On Street Statistics: From 1 April 09 to 31 March 10 Number Number of Higher level PCN issued:…………………………..9487 Number of low Level PCN issued:……………………………..3562 Number of PCNs issued with no charge level:……………….. 11 Total number of PCNs issued: ………………………………..13,060 Number of PCNs paid at discounted rate:……………………..8109 Number of PCNs paid at non discount rate:…………………...1858 Total number of PCNs paid:……………………………………..9967 Total number PCNs unpaid;……………………………………..3093 Number of applications to register Charge Certificates at TEC: …………………………………………………………..……1802 14 Number of PCNs issued by a CEO subject to challenges: …………………………..……………………………. 2474 19 Number of PCNs cancelled as a successful challenge (PCN correctly issued) ……………………………………..….…..569 Number of PCNs cancelled as a successful challenge (PCN incorrectly issued)…………………………………………… 32 Total number of PCNs cancelled as a result of successful Challenge…………………………………………………………… 601 Number of PCNs which resulted in Adjudication because Of a challenge…………………………………………………….. 22 Number of PCNs written off for other reasons:…………………..1061 Number of vehicles clamped: Number of vehicles removed: % 73 27
62 14 76 25
23 1 24 1 44
0 Not apply 0 Not apply 22
Off Street Statistics: From 1 April 09 to 31 March 10
% 5 95
Number of Higher level PCN issued:…………………..……565 Number of low Level PCN issued:…………………….…10,146 Number of PCNs issued with no charge level:………….…… 2 Total number of PCNs issued:……………………………10,713 Number of PCNs paid at discounted rate:…………………7286 Number of PCNs paid at non discount rate:……………….1468 Total number of PCNs paid:…………………………………8754 Total number PCNs unpaid;…………………………………1959 Number of applications to register Charge Certificates at TEC: …………………………………………………………..…960 Number of PCNs issued by a CEO subject to challenges: …………………………..…………………………3056 29 Number of PCNs cancelled as a successful challenge (PCN incorrectly issued)……………………………………..…884 Number of PCNs cancelled as a successful challenge (PCN incorrectly issued)………………………………………. 8 Number of PCNs which resulted in Adjudication because Of a challenge……………………………………………………. 22 Number of PCNs written off for other reasons:………………. 551 WDC do not use wheel clamping operations. 9
68 14 82 18
29 0.3 1 18
65. Both operations are fully integrated and operational across the district. Our computerised parking system is designed especially for parking enforcement and complies with national statutory legislation. 66. Our system also accepts online payments and / or appeal challenges on-line and a direct link with the independent Traffic Penalty Tribunal services. 67. An integrated service brings cost savings through combining operations and economies of scale.
68. On 31 March 2010, the BCC (Buckinghamshire County Council) under a review of the whole county operation, decided to issue notice to all district councils (Chiltern, Aylesbury Vale and Wycombe) and decided to cancel the existing contract arrangements for On Street enforcement. 69. BCC’s intention is to amalgamate all districts On Street enforcement operation under one operator. Therefore approximately winter year 2011, (date to be confirmed) the On street enforcement will again separate and the off street car park operation will continue under WDC’s control as before. 70. The Off Street car parks should provide a return on Council land investment and any surpluses will be a contribution to council services, environmental and transportation and reduce council overheads and reduce costs. 71. Before we can make any changes, we shall continue to work closely with our colleagues at Buckinghamshire County Council – the Highways Authority to ensure a smooth hand-over. 72. Due to this new arrangement, any outstanding or new requests for On Street issues should be directed to Transport for Buckinghamshire at Buckinghamshire County Council, Aylesbury.
End of report:
Appendix A Car Park Questionnaire Year Approx 5> 600 per year Period Number Questionnaires responses 2009 Q1 Q2 Q3 Q4 Accm Total
Do you Live locally Yes % No % Did you visit for ? Shopping % Work % Sightseeing % Visiting % Are your car parks/ facilities clean? Excellent % Good % Average % Poor % Do you find our car park charges : Expensive % Reasonable % 14 31.8 23 52.3 0 0.0 7 15.9 26 54.2 17 35.4 1 2.1 4 8.3 8 32.0 11 44.0 0 0.0 6 24.0 18 46.2 18 46.2 1 2.6 2 5.1 66 41.1 69 44.5 2 1.2 19 13.3 33 75.0 11 25.0 40 74.1 14 25.9 19 76.0 6 24.0 35 79.5 9 20.5 127 76.2 40 23.9
4 9.3 21 48.8 17 39.5 1 2.3 29 67.4 14 32.6
7 12.7 35 63.6 12 21.8 1 1.8 30 55.6 24 44.4
4 16.0 12 48.0 6 24.0 3 12.0 7 30.4 16 69.6
5 11.6 27 62.8 10 23.3 1 2.3 23 52.3 21 47.7
20 12.4 95 55.8 45 27.2 6 4.6 89 51.4 75 48.6
Do you feel safe whilst in our car park Very safe % Comfortable % Not safe % Were our staff helpful? Yes % No Contact % No % What is your preference? Pay on Foot % Pay & Display % Why did you choose this car park? Location % Price % CCTV/Safety % Other % How often do you use WDC car parks? Every day % 1-2 times a week % 3-4 times a week % less frequent %
13 30.2 26 60.5 4 9.3
12 23.1 36 69.2 4 7.7
6 24.0 19 76.0 0 0.0
10 22.2 35 77.8 0 0.0
41 24.9 116 70.9 8 4.3
12 29.3 27 65.9 2 4.9 14 38.9 22 61.1 35 85.4 1 2.4 1 2.4 4 9.8
9 17.3 40 76.9 4 5.8 29 58.0 21 42.0 51 94.4 0 0.0 0 0.0 3 5.6
4 16.7 19 79.2 1 4.2 8 34.8 15 65.2 20 76.9 2 7.7 1 3.8 3 11.5
9 20.9 34 79.1 0 0.0 20 54.1 17 45.9 41 91.1 0 0.0 0 0.0 4 8.9
34 21.1 120 75.3 7 3.7 71 46.5 75 53.6 147 87.0 3 2.5 2 1.6 14 9.0
Q1 11 25.0 7 15.9 18 40.9 8 18.2
Q2 5 8.9 26 46.4 19 33.9 6 10.7
Q3 9 36.0 5 20.0 2 8.0 9 36.0
Q4 7 15.9 16 36.4 14 31.8 7 15.9
32 21.5 54 29.7 53 28.7 30 20.2
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