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June 2010 Number 431 £4.00


CMOTY and DMOTY winners

and other conference successes 26

David Stanley interview 30 Cargoshell 48 On the road 50


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No: 431 June 2010

This month:
Editor’s Column 6
Industry News 6-25
Harmonising speed limits for safety
What happened to Chaffeys?
EU regulations for HGV visibility
Half of truck drivers don’t buckle up
New RoSPA website
UK housing market update
Ps and Qs for modern motoring

The business of green
resh in everyone’s mind here in Watford of the winners of the Domestic Mover of the
BAR News 26-29 is the memory of a very successful Year and the Commercial Mover of the Year
Baillie Moving Systems Annual Conference, held at the Bristol Competitions. Full reports on the result are
Bristol conference success Marriott City Centre Hotel in mid May. The contained elsewhere in the magazine, but
BARS sees rise in corrugated carton prices venue was superb, the food delicious and the congratulations are due to Matt Purdie & Sons
company charming. A wide spectrum of for the award of Domestic Mover of the Year
Product of the Month
business sessions, with some really stimulating and to Pickfords Business Moving as Commercial
CMG News 30 speakers and lively debate, were very well Mover of the Year. A hard fought contest in
Interview: David Stanley attended; extra chairs having to be brought in both exciting categories and worthy winners in
at one point (surely a first). The business partner each. Well done.
Training News 32-39 exhibitors reported busy footfall in the exhibition Attention will now begin to turn to the 2011
BTEC estimating and management certificates area and the buzz of business conversation Annual Conference which will be held at the
Investing for the upturn was a noticeable element of the conference, Renaissance Manchester Hotel. So, if you were
showing very well the lively interest that unable to get to Bristol, do not miss out and
European News 40-41
delegates had in the wide range of exhibition book early for next time.
News Roundup stands. The Annual General Meetings of the BAR has been selected for the shortlist in the
Brussels - the congestion capital Association and the Removers Benevolent Trade Association Forum Best Practice Awards
Letters 42 Association were held as the opening sessions in the Commercial Initiative and Social Initiative
and saw Matt Purdie stand down as our categories, for the online estimating system
People News 43
President and hand the President’s role (and on the BAR website and the collaboration that
And another thing ... 45 chain of office) to Reg Hackworthy, who warmly the Association has formed with FRN and
Competition 45 congratulated Matt on his two years as President. Greenworks for furniture re-use. While on the
Articles 46-53 Also, Ian Studd was elected as Vice President subject of the website, have you signed up for
Pickfords revised and David Bunting re-elected as Honorary the estimating system yet? Reports come in to
Cargoshell - collapsible cargo containers Treasurer of the Association. Watford that those who use it find it valuable
Interview from the front line One of the principal features of any conference, – so please e-mail for
of course, is the opportunity to meet and more details.
Golf the Tiger Woods way
network with old friends and to make new Looking forward to events in the autumn, a
Diary Dates 55 contacts. The social side was not lacking at series of Business Advice Roadshows for BAR
Feature Schedule 55 Bristol with a nice programme of receptions, members will take place around the country, in
Memberships 57 visits to local places of interest and a black-tie the week commencing 20 September. These
Gala Dinner on the Saturday night. Amongst follow on from the very informative and well
the highlights of the dinner, apart from the received roadshows held last year and full
On the cover: Matt Purdie & Sons win the DMOTY 2010 excellent food and wine, was the announcement details will be provided in the next issue of R&S.
with Pickfords Business Moving taking the CMOTY award.

The British Association of Removers

Contact Details: Editorial Removals & Storage is subscribed to by members of the British Tel: 01923 699 480
Contribution on all aspects of the Removals & Storage industry Fax: 01923 699 481
Association of Removers in the UK and Overseas.
are welcomed, together with photographs if appropriate. E-mail:
Please contact The Editor, Steve Jordan: Subscriptions: Additional subscriptions are available from BAR
Tel: 01908 695500 Fax: 01908 690099 at: Tangent House, 62 Exchange Road, Watford, Hertfordshire President: Reg Hackworthy
Email: WD18 0TG. Tel: 01923 699 480 Fax: 01923 699 481 Director General: Stephen Vickers
By post: Removals & Storage, The Words Workshop Ltd E-mail: Current annual subscription is £48.00 in Company Secretary: James Falkner
26 Swanwick Lane, Broughton, Milton Keynes MK10 9LD the UK and £72.00 overseas. Editor: Steve Jordan
Assistant Editor: David Jordan
Disclaimer: Opinions expressed in Removals & Storage are not
Contact Details: Advertising necessarily those of the British Association of Removers, or of News Editor: Nikki Gee
For all enquiries and bookings, please contact Marianne Lee: Features Editor: Charlotte Freestone
its publisher.
Tel: 01908 695500 Fax: 01908 690099 Removals & Storage is designed on behalf of
Email: All rights reserved: No part of Removals & Storage may be The British Association of Removers by:
Deadline: The booking deadline for all display advertisements is scanned, reproduced, stored or transmitted in any form without I Like. Tel: 01908 675854, Email:
the 10th of the month preceding publication. the prior written permission of the publisher. (To contact R&S, see details opposite.)

Copy and advertising deadlines 2010

Article submission: 5th of the month preceding publication Booking of trade adverts: 10th of the month preceding publication
Booking of display adverts: 10th of the month preceding publication Artwork for adverts: 15th of the month preceding publication
Booking of classified adverts: 10th of the month preceding publication

June 2010 Removals & Storage 5

Industry News

TomTom launches
Editor’s new GO LIVE 1000
COLUMN TomTom has previewed the GO LIVE 1000, the first
in a new generation of navigation devices, designed
to bring real-time services to millions of drivers.
his June issue of the Removals & Storage always feels to me as if
it falls between two stools: The conference, with all its excitement
and valuable information is gone but it all happened too early
for me to report fully on it. Sadly, the clock is rarely our friend and this
issue had to be put to bed long before we all turned up in Bristol. I just
left a couple of holes to offer congratulations to Matt Purdie and Sons
for winning the DMOTY award and to Pickfords Business Moving for
winning CMOTY. Well done, and well done to all those finalists who
represent the moving industry at its best.
But there are still plenty of stories in here to keep you turning the pages.
My own recommendation: dwell a little on the page about Cargoshell.
I’d be really interested in your opinion. Is it the greatest thing to hit the
shipping industry since the invention of the container – or is it a folly that
will be forgotten by Christmas? I really don’t know, you tell me.
Another place to pause I suggest should be the ‘on the road’ interview
published by kind permission of Ria and Angus Russell of Britannia Lanes
of Somerset and Bristol. It is my opinion that most companies would
benefit from consulting their ‘on road’ staff more, tapping into that rich
seam of experience that heads off in the front of their vehicles every Going live - TomTom’s GO LIVE 1000 will be available in the summer
morning. But, in my experience, few make the most of their most valuable

asset in this way. Have a read and let me know what you think. Maybe I
should interview some of your chaps sometime? he new TomTom delivers navigation information. This has
As I write this George Osborne has just announced the first of his many richer and more detailed resulted in a patented super-fast
bitter pills he will serve up to an anxiously awaiting British public. maps, covering two million and accurate routing software
£6.2 billion of cash taken out of the system is bound to impact on the kilometres more roads and along with a better visual
moving industry to some extent. Time, I feel, to hang onto your hats and addressable locations across understanding of traffic conditions.
ride the summer rush as fast as you can so that it thrusts you out of the 45 European countries. It also Working with partner Vodafone,
other side strong enough to tackle the dark winter months again. features a new Park Assist feature TomTom has pioneered The GO
Conference report next month. which automatically informs LIVE 1000 to include TomTom
drivers of car parks near their HD Traffic™, IQ Routes™ mobile
Steve Jordan destination. speed cameras and local search
The GO LIVE 1000 continuously in 16 countries.
scans the road network for the The TomTom GO LIVE 1000
fastest routes, using layers of will be available in the summer.

ICM Gerson bags Aaron Mauger (centre)

with Craig Robinson

another Tiger!
(left) and foreman
Richard Turtill (right)
of ICM Gerson

eicester Tigers and New down the offer from the All Blacks
Zealand rugby union centre and retire from the game.
Aaron Mauger has picked Aaron won 45 caps for the All
ICM Gerson for his return move Blacks and played successfully
to New Zealand, following his for Canterbury and the Crusaders
retirement from the game. in New Zealand before joining
Niall Mackay of ICM Gerson, a Tigers at the end of the 2007 World
Tigers club member and season Cup and was named Leicester
ticket holder, had been in touch Tigers Supporters Player of the
with Aaron as soon as he Year for the 2008/2009 season.
announced that he was returning Aaron comes from a strong
to New Zealand earlier this year sporting family with his elder
in order to boost his chances of brother, Nathan, also
playing for the All Blacks in the representing the All Blacks, as
2011 World Cup. However, since did uncles Graeme and Stephen
then, a persistent hip-related Bachop, and uncle Ivan Mauger
back problem has meant that being six-times World
Aaron has been forced to turn Speedway Champion.

6 Removals & Storage June 2010

Industry News

Hands-free phones
The FTA believes
in levelling speed
limits between
motorists and
vehicle drivers
a major distraction
rake, the road safety charity, said
that recent research by the
University of Utah shows that
driving performance is dramatically
impaired when using a hands-free mobile
phone for 97.5% of drivers.
Drivers on hands-free mobile phones
took 20% longer to hit the brakes when
needed and following distances increased
30% as the drivers failed to keep pace with
simulated traffic while driving. Memory
performance declined 11%, and the ability

Harmonised speed to do maths problems fell 3%.

Ellen Booth, Campaigns Officer for Brake,

limits for safer roads

said, “The evidence is overwhelming.
Using a hands-free or hand-held phone
while driving is dangerous, full stop. It’s
time that our politicians took note and put
Speed limits for buses and lorries should be harmonised to an end to the ridiculous situation where
give the greatest safety benefits for all road users says using a hand-held mobile is banned, but
using hands-free isn’t.”
the Freight Transport Association (FTA). “Using a hands-free phone isn’t safer

than using a hand-held because it’s the
his latest advice comes in response to a being a step in the right direction, it is odd
conversation that’s the distraction. The
government consultation on heavy goods that the proposed 65mph limit for passenger
person on the other end of the phone can’t
vehicle (HGV) and passenger carrying carrying vehicles is not being extended to
tell when you are coming up to a junction
vehicle (PCV) motorway speed limits. HGVs. “If anything the safety implications here
or trying to manoeuvre so they will keep
Although broadly supportive of efforts to would surely be greater.”
on talking and distracting you and
normalise speed limits on these classes of It has long been FTA’s contention that
expecting you to answer. To drive safely you
vehicles, the FTA has questioned the logic leveling speed limits between motorists and
need to give your full attention to the road.
behind introducing a different speed limit for commercial vehicle drivers will remove
If you need to make a call or check your
lorries and a higher speed limit for passenger instances of risky overtaking procedures, which
messages, pull up in a safe place first.”
carrying vehicles (PCVs). are especially prevalent on single carriageways
Malcolm Bingham, FTA’s Head of Road where HGVs over 7.5 tonnes are limited to
Network Management Policy, said: “These 40mph.
plans should make it easier for police to By reducing the motorway speed limit of
enforce the law and, crucially, by reducing HGVs between 3.5 and 7.5 tonnes from 70mph
the speed limit for smaller trucks from 70mph to 60mph the Department for Transport
to 60mph it will remove some of the incentive hopes to level the commercial playing field
for operators to run unrestricted lorries which between owners of older trucks, which do not
are older and, by virtue of that fact, could be have speed limiters, and those newer trucks,
less safe and more polluting.” which are limited to a maximum speed Even hands-free phones impair performance
However, Malcolm said that despite this of 56mph.

Swifts Removals moves Wrexham Library

wifts Removals has successfully
Doing things by
completed a major move in Wrexham: the book - Swifts
the move of the Wrexham Library. Removals completed
Swifts had to pack and move over 80,000 the Wrexham Library
move a week ahead
books which all had to be packed in order to of schedule
comply with the library’s coded system. The
consignment worked out to be 12,800 cubic
feet in volume. The move went extremely
well and the company was a week ahead of
the allotted schedule. The service provided
and Swifts’ members of staff were praised
highly by Mr Hedd Ap Emlyn who was co-
ordinating the move for the library. Nigel
Peters, Managing Director of Swifts
Removals said: “I was extremely pleased
and proud of all my members of staff who
helped during the move.”

June 2010 Removals & Storage 7

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Industry News

Tyres that ‘think’

yres capable of monitoring
themselves, road conditions and
‘talking’ to a vehicle’s electronic
systems will be available within three
years, heralding a revolution in traction
technology, according to one of the world’s
leading automotive sensor developing
companies Schrader Electronics.
The development comes just a few years
after tyres relied entirely on their mechanical
and physical properties for their contribution
to a vehicle’s driving dynamics. Tyre
Pressure Monitoring Systems (TPMS)
introduced the concept of combining
electronic sensors within a vehicle’s tyre
and have proven to make a significant
contribution to safety and fuel efficiency.
All cars will be fitted with this technology
by law from 2012, but the arrival of this
new technology will change what can be
offered by tyres.
Motorists experienced the worst winter for 30 years
Schrader Electronics is leading the way
with this new development. It centres on a
sensor mounted within the inside of the tyre

Government to review rather than on the valve or wheel rim as

with current direct TPMS. It then transmits

transport response to
information wirelessly to receivers mounted
in the vehicle’s wheel housing and via the
car’s ECU to the driver. This enables a raft

severe weather
of previously unobtainable data to be relayed
to the vehicle’s ABS, ESP and other
electronic systems.
Before the general election, the then Transport Secretary Information about the tyre’s tread depth,
pressure and temperature, along with the
Andrew Adonis announced an independent review of the shape of its footprint and the amount of
transport sector’s response to this winter’s severe weather. load it is under, will be combined with
precise readings of road conditions, such
as the amount of grip available, to optimise

he UK has experienced its worst winter Green bring with them extensive experience of control of the vehicle’s dynamics.
for 30 years, with blanket snowfall and the English transport system over many years The first phase of these tyres is the ‘Cyber
prolonged periods of sub-zero and I am delighted that they have agreed to Tyre Lean’ which measures the pressure,
temperatures, creating challenging conditions undertake this review. I have asked them to temperature, average load and the number
for transport providers and the travelling public. seek evidence from a wide range of stakeholders of revolutions. This is fed to the vehicle’s
The review will be conducted in two phases: in order to identify and disseminate examples electronic systems. The fully intelligent
the first will identify measures that can be of the very best practice in responding to tyre, to be called the ‘Cyber Tyre’ is
implemented relatively quickly in preparation severe winter weather and I look forward to expected in the marketplace during 2013.
for next winter 2010/11; and the second will receiving recommendations.”
consider preparedness for severe winter The review is part of a government drive to
weather in future years. Phase one will be ensure that local authorities are prepared for
published this summer and phase two in future severe weather. The government
the autumn. promised an additional £100 million for local
The review will be chaired by David Quarmby authorities to help pay for repairs to potholes,
CBE, currently Chair of the RAC Foundation this builds on the trebling of funding to local
and former Chief Executive of the Strategic authorities over the last ten years for road
Rail Authority. He will be supported by Brian maintenance from £265m in 2000-01 to £809m
Smith, currently Assistant Chief Executive of in 2010/11.
Cambridgeshire County Council and Chris The terms of reference for the review can
Green, a Non-Executive Director of Network Rail be viewed at:
and former Chief Executive of Virgin Trains. reviewofwinter0910.
Andrew Adonis said, “Following a decade The review will build upon the
of relatively mild weather, the UK has now recommendations of the UK Roads Liaison
experienced two harsh winters in succession. Group ‘Lessons from the Severe Weather
‘Cyber Tyres’ - tyres that can ‘talk’ to a
For the most part our transport networks have February 2009’ available at: www.ukroads vehicle’s electronic systems and supply
coped well, but there are lessons that can be data about road conditions and wear levels,
learned in order to improve our resilience for Recommendations emerging from the for example, will be avaiable by 2013
according to Schrader Electronics
future winters.” review will only apply to English authorities,
“David Quarmby, Brian Smith and Chris but will take account of the wider UK context.

June 2010 Removals & Storage 9

Industry News

What happened to Chaffeys?

Bob Hayes of Turners Removals
in Horsham, West Sussex, has
issued a challenge to the R&S to
find out what happen to some
old removal firms.

o start the ball rolling, Bob has provided
three photos of vans that once belonged
to Chaffeys (we can only presume that
all the vehicles are from the same company).
Bob believes the vehicles are an Austin FFK
from the late fifties/early sixties, probably
with a 1200ish ft2 Sparshatt body; the second
to be a 1974/75 Guy BIG J4 16 ton gwv with a
strange box on the cab which could be a
sleeper; and the third to be a 1986/87 Mercedes
SK drawbar outfit.
So the question is, “What happened to
Chaffeys?” If you have any information then
the R&S would like to know. Or if you have
any old photos of vehicles or people that you
think would be of interest to the membership,
please e-mail


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10 Removals & Storage June 2010

Industry News

Mitsubishi shows hybrid

forklift at Bauma THE
sources at Mitsubishi Forklift Trucks. BIG
In a move reaffirming the manufacturer’s
commitment to producing environmentally
friendly, innovative and highly efficient trucks,
the company will focus specifically on meeting

European customer needs when introducing here are plenty of big issues in the
these hybrids to the European market. modern moving business but Neil
Forklift truck applications typically involve James of Hunts Removals has
many short acceleration and deceleration alerted R&S to one that is exercising
cycles, with a high energy demand, which is bloggers and tweeters more than
why the use of hybrid technology in forklifts most: is it worth paying for leads?
can be so beneficial. In this case Mitsubishi Although many people do pay for leads
has achieved significant increases in fuel it seems that the economics might not
Mitsubishi’s hybrid forklift achieves
significant increases in fuel efficiency
efficiency over traditional internal combustion always stack up. Reports abound of
engined trucks of similar capacity. companies receiving a very poor
With a unique forklift powertrain design, conversion rate and of customers prices

he world’s first lithium-ion-battery/ comprising a high-capacity lithium-ion that are simply not compensatory for
diesel-engine forklift truck, developed battery, a compact, low-emission diesel engine, a high quality moving service.
by parent company Mitsubishi Heavy two induction motors and an inverter, But what do you think? Is any lead a
Industries (MHI), was recently shown at the Mitsubishi has cut engine displacement by good lead or are bought in leads not
Bauma exhibition in Munich. Already in one-third and significantly reduced CO2 worth bothering about? Comments
production in Japan, where it was launched emissions. Despite their small engine size, please to rands@thewordsworkshop
as the first ever 4.0 to 5.0 tonne capacity these high-specification hybrid models have
hybrid forklift, the truck will be released for been designed to deliver powerful performance
the European market in 2011, according to and reliability.
AGS FW London BAR_135x188_eng Hires.pdf 1 2010/01/08 04:58:36 PM

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June 2010 Removals & Storage 11

Industry News

Two new vehicles for Danger –

Rogers Removals humps ahead
or many motorists, speed humps are an

ondon-based Rogers Removals has two we hope to use Essex Bodies each time.” all too familiar sight on Britain’s roads.
additions to its fleet of vehicles. The Rogers Removals has eight removals vehicles But although they are implemented by
vehicles have been purchased to replace in total and three service vans, the two vehicles councils with road safety in mind, leading
older ones that may not comply with the new that have been replaced have been sold. Dennis independent consumer motoring expert, Honest
low emission standards which come into effect concluded, “Although current demand could John, has questioned whether the long-term
in 2012. probably see us increase the number of vehicles impact on the condition of roads, as well as the
The vehicles are both two years old and are that we run, we are restricted as our yard is safety of vehicles, is being taken into account.
identical apart from one digit on the registration full. It’s a shame as the older vehicles are in “The excessive spread of speed humps on
number. They were purchased as chassis rather good shape and still have many moves Britain’s roads has gone virtually unchecked
cabs and then handed over to Essex Bodies to left in them. However, it’s always nice to for years, with their perceived effectiveness
complete. The truck bodies are made from upgrade the fleet in any case.” at improving road safety seen as a green light
ultra light weight GRP panels and each hold to place them almost anywhere,” says Honest
three storage containers. John. “However, I believe another important
Dennis Rogers of Rogers Removals said, safety consideration is consistently being
“We chose Essex Bodies as we had worked ignored – that of road conditions which then
with a truck which they had made for another have an impact on a vehicle’s safety.”
BAR member and we were impressed by the Honest John believes repeatedly traversing
quality. The other BAR member also speed humps causes long-term damage to
recommended Essex Bodies to us. We’ve found various parts of a vehicle, and especially the
them to be very helpful and attentive all the tyres and suspension. Travelling over speed
way through from the initial quote to humps also increases wear on the shock
completion, even though we changed the absorbers in particular, which have a vital
required spec just before they began building. effect on braking and stopping distances. And
We’ll be renewing our fleet with a further in some cases with larger vehicles such as
four trucks over the next 12 to 18 months, as One of an identical new pair for Rogers Removals those used in the removals industry, speed
long as we can source suitable chassis, and humps can cause direct damage to the
underside and bodywork of the vehicle.
But he also believes it’s not just vehicles that
take punishment from speed humps; the areas

Bid for work on

surrounding them also take a pounding and
in particular the roads on which they are
placed – adding to costs for councils already is a free delivery auction public post jobs and deliveries they need completing under enormous pressure to make savings.
website that matches customers who listing the item’s height, width, size and weight and how “Any vehicle that mounts a speed hump
need goods moving with couriers and far the product has to travel and when the job needs to sends shockwaves through the ground,
removal companies, saving both money be done. This is then posted to the site for companies to damaging the substructure of the road and
and CO2 emissions. search and bid on. potentially even buildings and walls in close
The delivery auction site allows UK couriers to bid for At the time of writing, jobs included full house moves, proximity,” explained Honest John. “The
jobs ranging from straight forward point to point sofa deliveries, quarry stones delivery and motorbike potholes and broken surfaces surrounding
delivery, to more specialist jobs like antique moving, delivery to name a few. speed humps testify to the damage they can
livestock haulage or complete house moves. For more information and to sign up and get bidding cause. Even UK building regulators have
The concept of the site is simple. Members of the go to recognised the damage speed humps can do
and require that they are not built within 25
metres of bridges, subways or tunnels.”
“By continuing to ignore this problem,
councils and legislators risk not only
endangering drivers, but also damaging
Britain’s road network.”
For more information go to: www.honest

Speed humps can cause damage to vehicles - honest!

12 Removals & Storage June 2010

The BAR Services guide to upping sticks: 12

BAR Services

(Keeping a lid on prices is just one of its benefits)

A s a co-operative, BAR Services exists for one reason-that is to meet the needs
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Industry News

Equality Act guidance may leave

small firms confused, Forum warns
uidance drawn up to help employers legislation. However, he points out that the workplace and that equality becomes a part
understand the Equality Act may prove guidance accompanying the Act appears to have of everyday business. We understand the value
baffling to smaller firms, the Forum of been drawn up with only large businesses of this aim and believe that it is achievable for
Private Business has warned. in mind. most small businesses. However, it will only
The non-statutory guidance on the Act has Mr Orford wrote: “The employment guidance be achieved when businesses are given clarity
been drawn up by the Equality and Human is just short of 300 pages, an obvious hindrance about their obligations and are not being
Rights Commission (EHRC) and is supposed to for most small business owners who often overburdened by regulation.”
be clear and simple enough for all businesses have severe limits on their time. Much of the The Equality Bill recently became the Equality
to understand. However, with the document content also appears to be drafted for larger Act after receiving Royal Assent on 8 April,
stretching to more than 300 pages, and with businesses with specialist HR or legal 2010. Many of its main provisions will come
just six months to go before the Act comes into departments and extensive formalised into force in October 2010 but others are set
force in October, the Forum is concerned that processes. Many of the examples are not to be phased in over the next three years.
many small businesses will struggle to make relevant to the experiences of small business
sense of their new obligations. Additionally, owners and will not help them determine what May misinform or
the Forum believes much of the guidance’s they need to do to be compliant.” confuse employers ...
Forum of Private
wording is ambiguous and misleading, making Mr Orford went on to explain that the Forum
Business Chief
it difficult for business owners to know exactly is also concerned that the supposedly easy-to- Executive Phil Orford
how they are expected to prevent discrimination understand guide may misinform or confuse raised concerns
about the Equality
in line with the forthcoming changes to the law. employers as to their obligations. The guide
Act guide
The Forum raised its concerns with the appears to create ambiguity in a number of
EHRC in response to a consultation on the key areas and is also inconsistent in its use of
guidance, which closed in April. In a letter to language - creating a recipe for confusion.
the equality watchdog’s Chairman, Trevor Calling for clearer guidance to be issued, Mr
Philips, Forum Chief Executive Phil Orford Orford added: “Understandably, the EHRC
welcomes the Act as a move aimed at wants to ensure that legislative change
consolidating existing anti-discrimination translates into practical changes in the

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14 Removals & Storage June 2010

Industry News

HGV visibility - New rules to

are you compliant? help reduce
uropean regulation ECE104 regarding at night, the yellow is fluorescent and is

HGV safety markings came into force in highly conspicuous in daylight and poor/ ew guidance to make sure that
October 2008 and affected new vehicles, failing light. White reflective tape is also companies who dig up the road
but the legislation is being extended to cover available for the front of the vehicle. replace it properly - reducing the
all existing ‘type approved’ HGVs over a certain Simon adds, “There are around 600 fatal risk of potholes forming - was recently
weight next year. However, a number of drivers accidents a year in the UK involving HGVs in published by the then Transport Minister
and operators are not complying with the rear or side impact with another vehicle. Sadiq Khan.
requirements according to Simon Smedley, Research suggests that up to 12% of these It is estimated that poorly replaced road
MD of HGV Direct. “Fines for non-compliance could have been avoided if conspicuity marking surfaces mean there are around 90,000
can be sizeable, it makes sense to ensure that tape had been fitted. It is estimated that 40% remedial works each year, adding
your truck is correctly ‘marked’. At the moment, of road accidents occur during twilight, night inconvenience to motorists, cyclists and
the legislation only applies to new ‘type and dawn, despite the fact that less than one pedestrians. The revised Code of Practice
approved’ HGVs, but in 2011 it may apply to third of traffic is on the road during these sets out new methods to provide better
all HGVs. Unless drivers are made aware hours. Not only does conspicuity tape increase quality road surfaces, reducing the chances
now, they could be in hot water next year. a vehicle’s visibility at night and in low light of potholes developing as well as cutting
Should an HGV be involved in an accident but it also enables other drivers to more down the risk that the road will have to be
and not be compliant, the consequences can accurately assess a vehicle’s speed and replaced a second time.
be unthinkable.” direction relative to their own. Regardless of The announcement was part of a package
The legislation will apply to ‘type approved’ regulations or whether your fleet falls within of measures set out by the government over
HGVs with a gross vehicle weight (GVW) above the scope of the regulations, it makes good the last nine months to reduce disruption
7.5 tonnes and trailers with a GVW above safety sense to improve the visibility of your caused by road works. These included
3.5 tonnes operating in the UK and Europe from trailers. Considering that a 12.5m roll of proposals to increase by tenfold the charges
July 2011. The reflective tape is available for ECE104 conspicuity tape can be purchased for companies whose works overrun, to
rigid or curtain sided vehicles and is visible for just £28.80, the cost will be more than improve signage and protection of sites
at night to drivers 1000m away. The red tape offset by the hassle factor of dealing with and for a tougher street works inspection
is retro-reflective to make the vehicle visible an accident.” regime. In addition, the Department
introduced more rigorous testing and
Conspicuous training for those who dig up the road as
by its absence - well as approving the first two street works
research suggests
permit schemes - to help councils coordinate
that up to 12% of UK
fatal accidens and manage works on their roads - and
could be avoided published guidance to help other councils
if conspicuity
put these schemes in place.
marking tape was
fitted to HGVs Sadiq Khan said: “Since becoming
Transport Minister last year I have made
tackling disruption caused by road works
a priority. I have set out plans to increase
penalties for late running works tenfold
and proposed strict new rules to ensure
that work sites are properly signed and
protected. The new Code of Practice will
ensure that when utilities dig up the road
they replace it properly - reducing
disruption as well as the probability of
potholes developing.”
A consultation on the new Code of
Practice finished on 23 November, 2009
and the full document can be found at:

UK automotive
year. There was also a record 90.2% rise in
UK car production, the fifth successive month

of growth.
The Chief Executive of SMMT, Paul Everitt,

on the rise
said “Headline figures highlight the scale of
challenges faced this time last year, but also
demonstrate a steady improvement in
demand in home and export markets.” He

K automotive production continued to went on to say that he predicts that industry
make progress in March with strong will continue to face tough market conditions
growth in commercial vehicle, engine with the Scrappage Incentive Scheme closing
and car production. and limited access to finance and credit for
According to The Society of Motor consumers and businesses. However a solid
Manufacturers and Traders Ltd (SMMT), exchange rate and the world class
commercial vehicle output rose 61.6% and competitiveness of the UK industry should
UK engine production was up 43.6% on last help to sustain demand over the longer term.

June 2010 Removals & Storage 15

Industry News

Half of all truck drivers Best commercial

do not use a safety belt vehicle fleets
help cut
he use of safety belts among Europe’s about every reason there is to explain why
truck drivers is growing steadily. Still, drivers do not use safety belts.
however, fewer than half of all truck
drivers use a safety belt. A recent study by
“It varies with the type of driver. Many
distribution drivers feel it is annoying to put road crash
the CEESAR research institute in Switzerland
(Center of Excellence for Embedded Systems
Applied Research) showed that the number of
their belts on and take them off when they are
only driving short distances between stops.
Long-distance drivers want to be as comfortable
fatalities and injuries in traffic accidents would in their workplace as they are at home on the
decrease by 40% if everyone buckled up. sofa and construction drivers like to be able

Road accidents are one of the most common to hop out of their seats should something go lmost 50 public and private sector
causes of death in modern society. Between wrong,” said An Paepen. “But it is also a fleets, including many of the UK’s
2001 and 2008, 375,000 people were killed in question of age. The older generation, who leading commercial vehicle operators,
traffic accidents in Europe. A key reason for did not grow up with safety belts, are on their are in the vanguard of a government-backed
this high death rate is that many Europeans way out. The youth of today are much more drive to reduce the number of road crashes
still do not use safety belts. Truck drivers are accustomed to using safety belts.” involving at-work drivers.
at particularly high risk. Safety belt use among That the trend is heading in the right direction Although official Department for
truck drivers ranges from 10-70% in European is confirmed by the ETSC, an independent Transport (DfT) figures show a consistent
countries, with an average of 50% of drivers traffic safety organisation based in Brussels. reduction in road crash casualties - a total
using the life-savers. “In general, safety belt usage is growing at a of 2,538 people were killed on Britain’s
But what is the reason behind this lack of steady pace,” says Vojtech Eksler, an analyst roads and 228,367 people were injured in
use of the safety belt? This is a question that at ETSC. 2008, the most recent year for which data
Volvo Trucks’ Traffic and Product Safety In France, safety belt use has for several is available - it is estimated that up to a
Director, Carl-Johan Almqvist, has long years been above 70%. In Sweden, however, third of those casualties could be employees
grappled with. “Many drivers live under the where safety belts originated, usage is about on work-related journeys.
impression that it is much safer to drive a big 40%. In the USA, 72% of drivers use safety At the heart of the government’s bid to
truck than a small passenger car,” he said. belts, although in states with stricter laws, reduce work-related road crashes and
This is certainly true, but the argument fails the figure is 80%. According to Vojtech Eksler casualties is the ‘Driving for Better Business’
for drivers who drive into concrete bridge there are many players who could work campaign, which is managed on behalf of
supports even at very low speeds. And if a together to boost safety belt usage even further. the DfT by RoadSafe, the automotive
vehicle overturns it’s the unbelted truck drivers Governmental authorities and the EU could industry-backed charity and a leading
who suffer the really severe injuries. sharpen their focus on providing safety forum for promoting and devising solutions
“We human beings quite simply have no information and pursuing the law. Insurance to road safety problems.
speed sensors. We can read the speed on a companies could impose higher excesses in Central to the success of the campaign is
gauge, but we have no means of registering cases of accidents where the parties concerned the recruitment so far of 42 high-profile
speed within our own bodies,” said Carl-Johan do not use a safety belt. Technical considerations safety-focused ‘business champion’ fleets
Almqvist. He explained, “This contrasts with are also important he explained, “We can see from across the public and private sectors
our feeling for height as you would never jump a clear link in our research. In vehicles with to showcase their own good practice, with
from a height of four metres and just hope for safety belt warning systems, both driver and the aim of encouraging other organisations
the best. However, in terms of trauma to the passenger safety belts are used far more than to adopt sound safe driving management
human body, this resembles a head-on collision in vehicles where these devices are not fitted.” policies.
at 30 kilometres an hour without a safety belt. Volvo Trucks has filmed what happens inside Caroline Scurr, Director of the ‘Driving
We understand height but not speed.” a truck when it overturns and rolls over. The for Better Business’ campaign said: “Our
It is also a question of attitudes. An Paepen film can be viewed on YouTube. Visit: www. ‘business champions’ can prove that
is responsible for Volvo Trucks’ Driver or key reducing the number of crashes involving
Development – a driver training programme in ‘Volvo Truck rollover test 2’ in YouTube’s at work drivers saves thousands and, in
for professional drivers. She has heard just search engine. the case of large fleets, millions of pounds.
In addition, cutting the carnage improves
business efficiency and the image of an
Buckle up - research
shows that fatalaties organisation. All of our ‘business champions’
and injuries would have cut crashes and related costs
fall by 40% if all significantly through implementing a wide
truck drivers wore
their safety belts
variety of safety-focused initiatives, and
consequently employee well-being has
also been improved. The result is complete
legal compliance and a measurable
contribution to business efficiency with
savings that go straight to the bottom line.
The business and employee advantages of
managing occupational road safety
effectively and efficiently are there for all
to see. We will continue to drive home those
benefits with public and private sector
organisations across Britain as we continue
to recruit more ‘business champions’.”

16 Removals & Storage June 2010

Industry News

Economic improvements overshadowed by late payment,

according to latest barometer of small business
or ‘very confident’ compared to 44% in
Late payment February. However, levels of pessimism have
devastates cash
flow - the amount
also fallen slightly, with 13% ‘pessimistic’ or
of capital tied up ‘very pessimistic’ compared to 16% in February.
in late payment
has increased
since February
Business support
• Of all the businesses surveyed, 16% anticipate
requiring support in the coming month, with
68% intending to be self-sufficient and 15%
uncertain, indicating the importance of a
stable business environment.

• The amount being sought in loan lending
has decreased by £44,000 compared to
February. Other forms of finance are being
pursued more aggressively, including
overdrafts (up by £8,200) and alternatives
such as use of credit cards (an increase of
• In all, access to finance has improved for
just 6% of respondents, deteriorated for 13%

mprovements in orders and turnover and decreased for 34%. and remained unchanged for 63%.
experienced by small firms are being • Cash flow difficulties not resulting from late • The majority of businesses now believe
overshadowed by cash flow difficulties as payment have become worse for 20% of finance is ‘affordable’ or ‘very affordable’
a result of late payment, the latest Economy business owners surveyed, better for 13% and (78%, down slightly from the 81% recorded in
Watch member panel survey from the Forum remained the same for 67%. February) while just 10% said it is ‘unaffordable’
of Private Business suggests. • Investment in machinery and equipment or ‘very unaffordable’ – the same figure as in
According to the monthly survey of members has increased for 17%, fallen for 21% and February.
on the Forum’s Economy Watch panel 43% of remained unchanged for 63% of respondents. • The average cost of overdrafts has remained
respondents said they had experienced an For investment in sales and marketing it is at 5.7% and stayed at 4.4% for secured loans.
increase in orders, with 18% reporting a 29%, 11% and 60% respectively. The cost of unsecured loans increased slightly
decrease and 39% no change. In all, 35% said • The tax burden has risen for 27%, remained to 11.6% (from 11.5% in February). Although
their turnover has increased from February, the same for 70% and fallen for just 4% of increasing for 7% and decreasing for 3% the
24% that it has fallen and 40% that it stayed business owners surveyed. Other business cost of finance has not changed for 90% of
the same. Respondents’ total turnover was up costs have increased for 41%, stayed the respondents.
by a reported £508,000 in March compared to same for 51% and decreased for less than 1%. • Most businesses are holding back from
the previous month. However, the total amount seeking growth finance, probably until there
of capital tied up in late payment at any one Business priorities and needs is greater confidence in the lending market.
time is £16,608,500, an increase of £1,014,780 • A total of 24% of respondents anticipate not
from February. This equates to 35.5% of their investing in their businesses in the coming Employment
combined turnover. months, with 54% expecting to invest in sales • Total employee numbers have decreased by
“Our research shows that, while there are and marketing, 18% in machinery and 4% over the past year and 8% of businesses
indications of recovery for small firms, equipment, 25% in product and process surveyed have reduced staff working hours.
particularly those seeing a boost in orders and development and 13% upgrading property. • Chosen by 45% of respondents, the cost of
sales, this is being more than offset by • Improved business confidence and industry employment is seen as the joint biggest
increasing late payment,” said Matt Goodman, growth was chosen by an overwhelming 45% barrier to recruitment along with economic
Policy Representative at the Forum of Private of respondents as the main factor that would conditions and the local business climate.
Business. “Unfortunately, it’s a case of two help their businesses to grow, followed by • 25% selected the complexity of employment
steps forward, three steps back as far as small innovation and improved product ranges (15%), law and 18% poor skills of local workers. In
businesses and the economy are concerned. reduced costs (10%), cash flow improvements all, 16% feel they are unable to recruit good
Late payment devastates cash flow. It is (9%), cuts to public spending and better staff and 14% cited health and safety law as
important that more large companies sign up government management (9%), new clients the biggest barrier to taking on new employees.
to the government’s prompt payment code (9%) and improved marketing (9%). • In addition, 29% of businesses surveyed
and that the principle of sustainable payment • In all, 6% cited less tax, the same number said their ‘business model’ does not require
is embraced across the supply chain.” improved access to finance, 5% less red tape further recruitment, 11% felt that their
and 5% resolving competition issues. Further, existing staffing levels are adequate to meet
The survey’s other findings are: better working practices were selected by 4% their growth plans and 10% believe there are
Other economic indicators of respondents, more business-to-business no barriers to recruitment. Just 1% believe
• In total, 23% of business owners noticed an investment by 4% and ‘stability’ by 4%. they do not have the internal management
increase in profitability, 29% a reduction and skills required.
48% no change. Confidence • Staff training costs have risen for 14%,
• The amount of money held on deposit has • Business confidence has decreased, with fallen for 9% and stayed the same for 77%
increased for 13%, stayed the same for 53% 39% of respondents saying they are ‘confident’ of respondents.

June 2010 Removals & Storage 17


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Industry News

RoSPA unveils new website UK companies

Ever wondered where you can find the The site is easier to use and looks brighter and sharper face tough new
bribery laws
answer to such questions as “Are employers than its predecessor. However it still provides plenty of life-
responsible for fatigued workers driving saving information about preventing accidents at home,
home?” or “What is meant by the morning on the road, at work and at leisure. There are also sections
after effect in relation to drink driving?” dedicated to child safety and safety and risk education.
Well wonder no more, because The Royal Society for the In addition, the website provides links to hundreds of
Prevention of Accidents’ (RoSPA) mission to save lives and other sources of safety information. Tom Mullarkey, RoSPA
reduce injuries has been brought bang up to date with the Chief Executive, said: “This is a very exciting development
unveiling of a new interactive website that includes a huge that shows we’re still at the cutting edge of saving lives and
frequently asked questions database. RoSPA’s main site - reducing injuries. It’s vital that in the age of information - has been totally refashioned to help fulfill technology we have a big, interactive presence on the web.
the charity’s aim of leading the way on accident prevention Our previous website received 2.92million visits in the last

in the 21st century. year and we look forward to many more visitors in the future.”
ritish companies must comply with
tougher corruption laws after the
Bribery Bill was passed by
parliament – the first significant overhaul
of the country’s bribery laws for a century.
The biggest change for businesses under
the Bribery Act will be the new offence of
corporate failure to prevent bribery.
Companies will have to show they have
‘adequate processes’ in place to prevent
bribery, or face prosecution along with the
individuals responsible for the bribe.
The punishments which could be handed
down under the new act include companies
having to hand back all the profit made
from a contract won as a result of a bribe,
unlimited fines and individuals facing up
to ten years in jail.
The changes introduced by the Act, which
was somewhat diluted under the pressure
to complete business before the end of the
last parliament, are considerable. It extends
the definition of bribery beyond the
traditional relationships of agents and
principals, creating a new strict liability
corporate offence and a specific offence of
bribing a foreign public official.

New look for Move-It The Act aims to reform the criminal law
to provide a new, modern and comprehensive

Channel Moving
scheme of bribery offences that will enable
courts and prosecutors to respond more
effectively to bribery at home or abroad.
The Act will provide a more effective

fter 25 successful years, Kent-based the only removal firm in Ashford (and one of legal framework to combat bribery in the
Move-It has been renamed to bring only five in Kent) which is certified to public or private sectors. It will also replace
together all business activity under one BS EN 12522.” the fragmented and complex offences at
brand name, Move-it Channel Moving. The “The company has helped many famous common law and in the Prevention of
firm, based in Ashford, will transform all its people and businesses relocate, collected and Corruption Acts 1889-1916, create two
new vehicles with a new red, white and blue delivered valuable works of art and furniture general offences covering the offering,
livery and staff will wear a striking new uniform. around the world and helped around 10,000 promising or giving of an advantage, and
Berin Riley of Move-It Channel Moving said local people to move home in Kent over the requesting, agreeing to receive or accepting
that his company was thriving despite the last quarter century.” of an advantage. Furthermore, it will create
recent downturn in the market. “Move-it a discrete offence of bribery of a foreign
started out 25 years ago with domestic and public official and create a new offence of
commercial removals and over the years has failure by a commercial organisation to
expanded its services to include short and long- prevent a bribe being paid for or on its
term storage, commercial and international behalf. Its proponents say that it will support
moving and document storage,” he said. “In business by ensuring that everyone is clear
2008 a specialist European removal brand, about their responsibilities to do business was acquired to augment in an open and honest way and help tackle
the existing international services, particularly the threat that bribery poses to economic
to France and we now offer a weekly service progress and development around the world.
throughout France with additional routes into Keith Evans (left) and Berin Riley (right) For more information visit: www.justice.
Italy, Spain, Germany and Northern Europe, of Move-it Channel Moving
including as far north as Scandinavia. We are

June 2010 Removals & Storage 19

Industry News

Quality award and

UniGroup Worldwide UTS member company
with the best overall performance based on:

celebration for Bournes

• Correct, professional and timely
• High quality performance;
Bournes is celebrating 135 years of providing moving and storage • Active and correct users of Movetrack
vehicle coordination system (reducing
services. It is also celebrating winning the UniGroup Worldwide UTS environmental impact);
International Quality award for the third time. • Timely and efficient financial procedures;
• 100% UniGroup UTS uniforms and clear
branding throughout the company;
The staff at
Bournes Removals • Consistent high quality Standards;
• Effective quality management system
in place;
• Responsiveness to claims and complaints;
• Pioneer at all levels;
• Development and innovation of the
UniGroup UTS network;
• Use of and effective implementation of the
UniGroup UTS Insurance Program;
• Active involvement in the country/regional
• ISO certified;
• High ethical standards in business.

ournes is a member of UniGroup Bournes was established in 1875 with the Eric Bourne, Managing Director, said “I
Worldwide UTS network that has 1500 aim of providing high quality services to believe it is testament to every individual
branches in six continents. Bournes won customers for a fair price. In its 135th year it member of our team and the effort that they
the network’s first ever quality award in 1993 is a great achievement for this generation of put into providing the highest standards of
and also again in 2003 becoming the only the team to still be externally recognised for service and customer care every day and
member company to win the award twice, and providing the quality of service on which the their commitment to ensuring we exceed every
now has done it for the third time. It is still the foundations of the company were built and customers expectations, every time. We are
only company in the history of the network to for which they have earned a reputation. proud of our company and are honoured that
have achieved the accolade more than once. Each year this award is presented to the our network are proud of us too.”

To keep BAR members informed of the changing Supply and demand imbalance is easing Driver CPC hits
operator budgets
conditions in the housing market the R&S will be The improvement in house prices since spring 2009
compiling a monthly update of the most important facts has encouraged more people to try to sell their property.
and figures taken from the Halifax House Price Index. New sales instructions increased again in March,

helping to push up the stock of unsold properties to the he training for Driver Certificate of
April 2010 highest since April 2009. The ratio of completed sales to Professional Competence (DCPC) is likely
stock fell for the fourth successive month in March - to to put a further strain on transport
Average House Price for March:
the lowest since July 2009 - indicating a loosening in operators’ budgets, according to a survey
£168,202 - up -0.1% on the previous month
market conditions. (Source: RICS monthly survey, by Driver Hire at the Commercial Vehicle
- up 6.6% on last year.
March 2010.) Operator Show.
House prices fell -0.1% in April Some 74% of those interviewed thought that
Housing market activity has weakened
This followed a 1% rise in March. employers should pay for the cost of DCPC
Bank of England industry-wide figures show that the
training – even though the legal obligation to
House prices in April were 6.6% number of mortgages approved to finance house
arrange training rests with the drivers.
higher on an annual basis purchase – a leading indicator of completed house sales
Richard Armitage, Driver Hire’s head of
This was the largest increase in the annual rate of – in 2010 quarter one were 18% lower than in 2009
training said the industry saw the DCPC as a
change - measured by the average for the latest three quarter four. Approvals increased by a seasonally
good move which would enhance the
months against the same period a year earlier – since adjusted 4% between February and March, but this rise
professional skills of drivers.
October 2007 (8.9%). followed falls in both January and February. The return
“However, with diesel prices at record highs
of the lowest stamp duty threshold to £125,000 at the
Prices are 8.7% above their April 2009 and thousands of drivers to train, there’s no
start of the year and bad weather in January and
trough; an increase in the average doubt that DCPC is an added financial burden.
February have affected the overall level of activity,
price of £13,539 over this period That may also explain why almost 60% of
including approvals, in late 2009 and early 2010.
This rise follows a fall between August 2007 and those interviewed have made no arrangements
April 2009 of 23%. The average house price is now to commence training.”
£168,202; 16% below its August 2007 peak. However, he said, the new skills acquired
(Statistics taken from the Halifax House Price Index April 2010)
by drivers attending DCPC training might
actually help to reduce operating costs.

20 Removals & Storage June 2010

Industry News

Tackling congestion Fuel policy

on major roads threatening
The policy of transferring control of many major roads from the
British hauliers
Highways Agency to local authorities has broadly been a success,
verseas trucks operating a ‘bring
your own fuel’ policy when they
the Transport Committee concluded in a recently published report. travel to Britain could put British
businesses in jeopardy because of foreign

competitor’s ability to undercut prices,
ajor roads are managed by the
according to figures published by the
Highways Agency only where they
Department of Transport.
are of national strategic importance,
Treasury coffers missed out on £215
leaving other major roads to be managed in
million of revenue last year thanks to this
accordance with the needs of local communities.
sort of system and, with further duty
There is a large backlog of repairs on local
increases planned for October and next
authority roads, and in some areas emergency
January, this trend is likely to continue.
repairs are common. This is a costly and
Typically a foreign truck uses 270 litres of
inefficient way to maintain roads. The
diesel whilst in the UK – equivalent to more
committee heard evidence that some local
than five full tanks for a Ford Mondeo. But,
authorities spend less money on the
with UK fuel prices being at an all time
maintenance of the major roads under their
high, it’s obvious why so many companies
stewardship than is provided by the
fill up abroad.
government. The committee recommended
Simon Chapman, Freight Tranport
that the government sets out clearer guidelines
Association’s chief economist said that
for what local authorities need to spend on
a limit on the amount of fuel carried in
their major roads. Local authorities also need
running tanks of trucks as they enter the
to become more transparent about what they
country could provide a solution.
spend, and how that compares to government
“A quantity limit paired with a time-based
advice. Where a strategically important, but that a wide range of cost-effective tools are
charge, or vignette, on foreign trucks
locally managed, road needs improvement used in the fight against congestion”.
while they are in the UK would not only be
which cannot be funded by local resources the The committee also concluded that the
a revenue stream but the authorities would
Department should consider either Highways Agency and local authorities need to
also be better aware of which companies
transferring the road back to the Highways provide better, and more timely, information to
are operating on UK soil.”
Agency (re-trunking), or providing additional the travelling public. This is true both where
Better intelligence and awareness
financial resources to the relevant local authority. road works slow down traffic and cause
brought about through the introduction
The committee concluded that the current congestion, and where ATM methods such as
of a vignette could also help make the UK’s
major road network needs to be used more temporary speed restrictions are imposed on
roads safer. The Vehicle & Operator Services
effectively to reduce congestion at bottlenecks drivers.
Agency (VOSA) has already clamped down
and at peak times. It recognised the Mrs Ellman MP added: “It is vital that the
on many overseas operators who skimp
sustainability problems inherent in using public understands what is happening, and
on compliance with vital safety measures,
road construction as the main mechanism for why the speed limit is lower than normal. That
including drivers’ hours and safe loading.
managing congestion on the network, and may be because of road works, an accident or
Knowing who is on UK soil would assist
noted that building more roads is not always because of congestion. We have all experienced
them in targeting offenders and help keep
the right solution to the problem. The committee the frustration of temporary speed restrictions,
other road users safe.
accepted, however, that it may be necessary sometimes for miles, for no apparent reason.
to build and upgrade motorways in some areas Information provided for the public needs to
which are currently poorly served. The be comprehensive and absolutely up to date.
committee urged the government to intensify Information that is out of date is no better
its efforts to encourage sustainable travel as than having no information at all”.
part of an integrated transport policy. It is
supportive of the government’s policy to use The committee also concluded that:
innovative methods such as Active Traffic • The government must develop more
Management (ATM), better planning and new detailed forecasts of future traffic growth so
technology to tackle congestion on motorways, that it is better able to plan for the needs of
trunk roads and major A-roads. ATM includes different types of drivers in future;
hard-shoulder running and variable speed • Trunk roads should normally be dual
limits, which help to regulate the flow of traffic carriageway, and the Highways Agency needs
at busy times. The committee believes the to take steps to upgrade the 900 miles of trunk
integration of different modes of transport, roads which are currently single carriageway
making it easier for travellers to choose public as soon as possible;
transport, such as trains or buses for parts of • Where capacity is increased on the major
their journey, is key to managing congestion road network, the government and local
on the major road network. authorities need to give very careful thought
Launching the report, committee Chairman to the impact on other, smaller local roads; and
Louise Ellman MP said, “Congestion on our • The government’s efforts to have more goods
major road network costs our economy transported by rail and water are welcome, Trucks arrive in the UK having filled their tanks
enormous sums every year. The government and the development of a strategic freight with cheaper fuel from the continent
needs to demonstrate leadership by ensuring network needs to be beefed up.

June 2010 Removals & Storage 21

The Professional Advisers Panel is a brand new specialist companies within the UK. We are constantly
initiative specifically designed to offer members looking at ways to support our members businesses;
extended support across every aspect of their business. therefore, if this initiative proves to be a success, we will
This is a development of our highly successful Insurance develop the Professional Advisers Panel even further into
Broker Panel scheme whereby BAR members receive other relevant areas such as Health & Safety and
unlimited support, guidance and advice from qualified Environmental services.

For any independent insurance, financial or legal advice, please contact a

BAR Professional Adviser partner.


Basil Fry & Co Ltd Reason Global Insurance

Tel: 01372 385 985 Tel: 0845 602 1775

Email: Email:
Website: Website:

Financial Legal

Wellers Backhouse Jones Solicitors

Tel: 0207 630 6665 Tel: 01254 828300

Email: Email:
Website: Website:


in association with
Industry News

Breeding a better class Drivers more interested

in keeping their cars
of driver - thoroughly clean than checking
modern motoring Ps & Qs the spare tyre
There is a right and proper way to behave behind the wheel –
ver 80% of UK motorists admitted
in a survey to having their car
from being a good car host to protocol regarding music choice. cleaned regularly, but only 30% of
owners have checked their spare tyre/

o redefine driving for 21st century On in-car entertainment: Music should be wheel in the last three months, almost
motorists, two quintessentially British carefully chosen and kept at a sociable volume. 20% admitting to never having checked
brands – Debrett’s (the modern authority Save contentious remarks and heated the spare at all. One good point from the
on etiquette and manners) and Vauxhall - discussions for non-mobile situations. survey, however, is that almost half of UK
have joined forces to publish Thoroughly Unless you’re a karaoke-pro or trying to drivers seem to have taken heed of safety
Modern Motoring Manners from Debrett’s and entertain the children, avoid singing along. advice and checked the tread depth of
Astra, providing in-car etiquette tips for both Equally, save whistling for solo drives. their tyres within the last month.
passengers and drivers. On being the perfect host: Sometimes your The consumer survey, undertaken by
The 47-page book is the definitive guide to passengers will want to doze or daydream. fast.MAP on behalf of, one
well-mannered motoring. Simon Ewart from Always respect their wishes – if they want to of the UK’s leading online tyre retailers,
the Vauxhall Astra team, said: “When we stay in their own world for the duration of the underlines the fact that the spare tyre is
developed the Astra, we concentrated on making journey, let them. the most neglected component and could
the interior special. From there it was a natural On being the perfect guest: The driver is in put motorists in both an inconvenient
move to look at modern motoring etiquette, so control of the car and that extends to the and potentially dangerous situation
the atmosphere for driver and passengers controls of the stereo, temperature, etc. Don’t following a puncture on one of the four
alike is as good as the ambience. Contemporary adjust anything without asking first. running wheels.
car design is all about great style, so it’s As a passenger, you don’t have to concentrate A spokesman for said,
important that today’s drivers behave in a way on the road. Engage in conversation, but be “Whilst it is not illegal to have a spare
that matches what their car says about them.” quiet during tricky manoeuvres and below the legal 1.6mm tread depth, it does
Excerpts from Thoroughly modern motoring challenging situations. become illegal the moment it is fitted to
manners from Astra and Debrett’s: On fragrance fundamentals: A car is a the car. A regular check of the spare takes
On chivalry: A chivalrous man will ensure confined space, so think twice before spraying but a few minutes and could save a lot of
that his female passenger is comfortable before too much aftershave or perfume as you may problems should motorists suffer a
the journey begins. He should offer to take overwhelm your fellow passengers. puncture.”
her coat, check that her seat is adjusted and On being ladylike: Smooth down your skirt. recommends that the
be sure that the temperature is to her liking. Keeping your knees together, swivel your spare is checked once a month for the
She will expect her man to be a calm and body and swing your legs outwards. Place correct pressure and general condition.
competent driver. Any signs of aggression one foot down, keeping your knees together. If the spare is difficult to access there are
and she will most likely assume that in life – Dip your head and shoulders forward and products on the market which connect to
as well as behind the wheel – he is volatile slide and glide out of the car. the valve and can be attached to the side
and impatient. For hat-wearers: It’s good manners to of the boot which provides a simple visual
A chivalrous passenger is as well-behaved remove your hat in the car, just as you would indication of the tyre pressure.
and polite in the car as he is when he’s out when entering a building.
and about. He realises that jokes about Thoroughly Modern Motoring Manners from
women drivers are clichéd and is never a Debrett’s and Astra is available from www.
backseat driver. He’s happy to sit back and and
enjoy the ride. for £5.99, ISBN number: 978-1-870520-78-2.

Music should be
carefully chosen
and kept at a
sociable volume

Making his Mark

Matt Purdie (left), BAR President,
congratulates Mark Chudley on chairing
his first National Council meeting.

June 2010 Removals & Storage 23

Industry News

400,000 new
vehicles were
purchased under
the scrappage
scheme sponsor
of aid cargo
for Haiti
n light of the recent earthquake in Haiti
which left thousands of people without
homes and basic essentials, Transpakship
International Limited - being shippers of
household and personal effects to the West

Scrappage scheme overview

Indies for over forty years - decided that they
must be involved in the emergency aid efforts
to help the devastated islanders recover.
With the help and assistance of

he scrappage scheme, which ran from in providing a much-needed boost to the UK contributors nationwide who donated
May 2009, ended in March with figures automotive industry. Our latest registration food, clothing and aid cargo, Transpakship
from The Society of Motor Manufacturers forecasts suggest the 2010 market will perform began to receive cargo at its secure depot
and Traders (SMMT) showing that 388,540 better than expected, but will appear subdued and subsequently used its expertise and
new cars and 6,959 new LCVs have been compared to the peaks achieved during the packing skills to load a 40ft container for
registered through the incentive scheme. scrappage scheme.” onward shipment to the Caribbean island
The figures show that the average CO2 The scrappage scheme accounted for just ready for the charity l’Athletique D’Haiti to
emissions of a car bought through the scheme 8.0% of all new car registrations in April, its carefully distribute to needy recipients.
were 132.9g/km, over 27% below the scrapped lowest share since the scheme began. Since The container was loaded by the
car’s figure and 9.5% below the overall new May 2009 the scheme has accounted for 18.1% Transpakship team prior to its export from
car market average. of total new car sales, and in the second half Felixstowe on 3 May, 2010 with it being
“The scrappage scheme ended in March and of 2009 was regularly accounting for more due to dock on 27 May.
SMMT’s latest figures show that the majority than a fifth of total market volumes. Similarly Transpakship would like to thank all
of the 400,000 scrappage-funded vehicles the impact of the scheme has diminished in donators for their tremendous response
have now been registered,” said SMMT Chief the LCV market, accounting for 2.1% of April and efforts in the knowledge that it will
Executive, Paul Everitt. “The scheme helped volumes, compared with 3.7% over the May to hopefully make a difference to many lives.
support our economy and played a vital role April period.

An increasing number of EU member play a predominant role for years to come.

Governments must continue to include these

states levy CO2-based taxation or

CO2-efficient technologies and solutions in their
overall sustainable mobility policy approach.

incentivise electric vehicles

Failure to harmonise tax systems weakens
the environmental benefits that CO2-based
taxation and incentives can bring. European
automakers have long called for the abolition

ccording to ACEA - the European incentives for electric vehicles. of car registration taxes which are still widely
Automobile Manufacturers Association, Incentives for electrically chargeable vehicles applied in the EU. Generally, registration
the main lobbying and standards group are now applied in all western European taxes threaten fleet renewal. A harmonised
of the automobile industry in the European countries with the exceptions of Italy and CO2-based tax regime for cars should be a
Union - at present 17 EU Member States levy Luxembourg. New to the list is Belgium. The priority, applying a linear, technology-neutral
CO2-related taxes on passenger cars, 15 Czech Republic and Romania take the number system that is budget neutral in end effect. It
governments provide tax incentives for of Member States up to 15. The incentives would maximise emission reductions, support
electrically chargeable vehicles and in 2009, mainly consist of tax reductions and exemptions, manufacturers and maintain the integrity of
motor vehicle taxes from these amounted to as well as bonus payments for the buyers of the single market.
euro 377 billion or 3.4% of GDP. electric vehicles. In 2009, the market share of cars emitting
The 17 EU countries that levy passenger car The European car industry supports the 120gCO2 /km had risen to 25%. Cars with
taxes partially or totally based on the car’s further introduction of the fiscal incentives for emission above 160gCO2 /km accounted for
carbon dioxide (CO2) emissions and/or fuel fuel efficiency. Tax measures are an important 23% of the market, compared to 39% in 2006
consumption are: Austria, Belgium, Cyprus, tool in shaping consumer demand towards and 80% in 1995.
Denmark, Finland, France, Germany, Ireland, fuel-efficient cars, and help create a market for ACEA consider the European automotive
Latvia, Luxembourg, Malta, the Netherlands, breakthrough technologies, notably during industry to be key to the strength and
Portugal, Romania, Spain, Sweden and the the introduction phase. Innovations generally competitiveness of Europe. It’s members are
United Kingdom. first enter the market in low volumes and at a BMW Group, DAF Trucks, Daimler, FIAT Group,
By April last year, 16 Member States had significant cost premium, and this needs to Ford of Europe, General Motors Europe, Jaguar
CO2-related taxation, up from 14 in 2008, 11 be offset by a positive policy framework. Land Rover, MAN Nutzfahrzeuge, Porsche,
in 2007 and nine in 2006. New to the list are Electric mobility will make an important PSA Peugeot Citroën, Renault, Scania, Toyota
Germany and Latvia. Italy chose not to prolong contribution towards ensuring sustainable Motor Europe, Volkswagen and Volvo. Annually,
its one-year fleet renewal scheme which mobility. However, advanced conventional ACEA members invest over euro 26 billion in
included both CO2-based incentives and technologies, engines and fuels will further research and development, or 5% of turnover.

24 Removals & Storage June 2010

Industry News

Project management: ‘Little and often’

cost increases
the business of green threaten haulage
By Michelle LaBrosse and Erica Edmond firms, warns RHA

eing Green is not just Kermit’s theme • Use environmental or natural cleaning oad haulage firms must recover rising costs by
song anymore. It’s everyone’s. Green tips products; increasing the rates they charge customers. That
are top of mind, everywhere we turn. • Support and buy the products of other is the stark warning from the Road Haulage
So, when we think of project management, vendors and suppliers who are eco-friendly; Association, as both fuel duty and diesel costs continue
how can we apply some ‘green thinking’ to • Support virtual office employees or support to rise.
our projects? car-pooling and ride sharing if in a suburban “Transport firms face a triple-whammy of rising
Here are three ways to bring some green area; diesel commodity costs, endlessly rising fuel duty and
ingenuity to your every day business life. • If you’re in a rural area, can you create a increases in costs elsewhere,” said RHA Director of
wildlife trust around your company’s property? Policy Jack Semple. “In the past 12 months, the price
1 Green office. There are hundreds of ways of diesel before duty and taxes has risen by 18%,
to make your office greener. Here are just a 2 Green team. When you make green more largely due to the sinking value of the pound against
few to get you started: than a passing fancy, you show your team the dollar. The Chancellor’s decision to increase duty
• Use coffee mugs instead of paper or and your customers that you mean business. every three months rather than once a year is clearly
Styrofoam; You’re not just being trendy; you’re making designed to disguise the impact from motorists but
• If you are a small or home-based office, changes that impact the world around you. the impact on the haulage industry’s costs is severe.
investigate producing your own energy; By April 2011, he will have increased fuel duty seven
• If you can’t produce your own energy, look 3 Green PR. Let’s face it, there’s a lot of bad times in just 28 months.”
for a supplier that is producing green energy news out there. Your customers do want to “UK duty amounts to a 25% tax on the operation of
in your area; hear about the good things that you’re doing. a typical 44-tonne truck and is by far the highest in
• Put automatic timers or sensor lights in So, if you have a green initiative or a project the EU. British hauliers are paying up to £12,000 a
your bathroom, conference rooms or spaces with a green heart and soul, talk about it. year more than their EU competitors. Maintenance
that are not occupied the majority of the day; Get the buzz going. Green PR is only bad when costs have risen sharply as a result of the deterioration
• Use as much natural light as possible in the it’s insincere. in road conditions since the recent severe weather and
design of your office space; members have reported sharp increases in spring,
• Use energy saving light bulbs; About the authors: suspension and tyre costs, which cannot be ignored.
• Switch off computers, photocopiers and Michelle LaBrosse is an engineer and an Employment, training and overhead costs have also
other equipment when not being used; entrepreneur with expertise in both aerospace been rising.”
• Buy office equipment with the best energy and mechanical engineering. For her “With demand and confidence still low in many
ratings; engineering master’s thesis she participated sectors of the economy, hauliers are often fearful of
• Use green materials when building out a new in a Department of Energy grant to help older asking for rate increases. But customers must recognise
office, like bamboo instead of wood flooring; factories become more energy self-sufficient. that running a professional transport business requires
• Use refillable vs. disposable pens; The Project Management Institute recognised sustainable haulage rates,” Semple concluded.
• Buy green products for your office – Michelle as one of the top 25 most influential
everything from toilet paper to recycled paper women worldwide in Project Management.
for printing; Erica Edmond is a go-to resource for all
• Promote a ‘reuse’ mentality and lead by
things green. She researches and writes and is
also a research assistant for a communication Thamesport
• Promote ‘think before you print’; professor at the University of Portland. plans for
bigger ships
Start to make your

office greener by
swapping regular ondon Thamesport has installed a new ship-to-
light blubs for shore quay crane with a reach of over 62 metres
energy saving ones
to accommodate the latest generation of post-
panamax container ships. The crane has an outreach of
62.5m, equivalent to four rows further across than any
of their regular customers currently require. The port’s
largest regular callers are 339m vessels, but it has plans
to extend the 650m quay by a further 100m to
accommodate two ships at once. Thamesport can
already accommodate the world’s longest merchant
marine vessel, the Emma Maersk which can carry more
than 11,000 TEU.
The crane was ordered through materials handling
Briggs Equipment, which provides and maintains the
port’s quay cranes, gantry cranes, internal movement
vehicles, and reach trucks. It was delivered via barge by
Zhenhua Port Machinery Company of Shainghai.
Thamesport now has eight quay cranes along with
twenty nine gantry cranes. It currently has an annual
capacity of 875,000 TEU and planned developments
would see this figure rise to 1.2 million.

June 2010 Removals & Storage 25

BAR News

New International Associate:

Baillie Moving Systems

Baillie Moving Systems in Chicago, previously Skipworth Moving,
has been accepted by BAR as an International Associate.

s an international forwarder and mover said, “The control factors for any operation
the company prides itself on being are huge, but because we are using our own
unique to the international moving equipment we can keep our costs down since
market in the US. Chris Baillie, President of we do not need to involve a middleman along
Baillie Moving Services, explained, “Most the way.” New Affiliate:
forwarders in the US do not own trucks, Baillie Moving Systems’ continued success
warehouses or have moving crews. But we can seems to have been driven by its international
service any need, big or small, in the Chicago growth. So, for Chris, joining an association
or Midwest area, with our own equipment.” such as the BAR seemed to be the next step. TOTALCARD, part of the
Baillie Moving Systems operates a fleet of “Joining BAR was an important step for the
six trucks and eight trailers and works out of company since the majority of our international TOTAL Group, has become
a 42,000 square foot warehouse located in
Batavia, a suburb of Chicago that gives the
business is to and from the UK. We realise that
being affiliated to BAR will give our company
BAR’s most recent Affiliate.

company access to all major highways. “This more credibility with our current clients and OTAL is the 4th largest oil company
means we can pack and load your shipments hopefully expose us to possible future clients.” in the UK with a turnover of more
anywhere in the Chicagoland area. We are He continued, “It is important for us to than £3billion. The company has 13
able to service all domestic and international establish new relationships with other distribution terminals and 850 forecourts
needs as if you were actually here in Chicago,” international movers who might need some spread across the country. TOTALCARD is
Chris said. help servicing clients in the Chicago and part of the group’s long term strategy to
The company’s ability to meet any Midwestern markets.” provide its customers with a high level of
international moving needs in this way has As they say, Chicago is the gateway to the security and a flexible approach to pricing
led to significant international growth. Chris Midwest! and payment.
The card is accepted nationwide at over
3000 stations (TOTAL, BP and SHELL). It

Bristol conference success operates using a chip and pin formula the
same as debit and credit cards, with the
customer able to limit the amount of spend

he BAR conference in Bristol was a in handfuls by Rachel Elnaugh of Dragons’ per day by account level to ensure no over
roaring success by any standards with Den fame. She explained how she had built spend. The card also offers differing options
over 200 people attending, more speakers up her Red Letter Days company and seen it as to which products can be purchased
than ever before, and an exhibition area that destroyed again all within a few years. But her using the card. This means only certain
was kept busy from the moment it opened. enthusiasm and determination was an products, i.e. petrol, diesel, car wash, can
Highlights of the two days included, of course, inspiration to everyone who attended. be purchased using the TOTALCARD.
the installation of Reg Hackworthy as the new Probably the highlight of the whole event was, Currently there are three million active
BAR President. As the presidential period of of course, the announcement of the winners TOTAL fuel cards across Europe equating
office had changed two years ago Reg had the of the CMOTY and DMOTY competitions. to over 200 million transactions a year.
dubious pleasure of becoming the longest- Congratulations to Pickfords Business Moving These cards give any sized company the
serving BAR vice president in history. and Matt Purdie & Sons for taking home the ability to monitor and manage their fuel
The July and August issues of Removals & silver. payments whether they have a fleet of two
Storage will carry full reports on all the If you weren’t able to be at the conference, you cars or 30 lorries.
conference speakers and social events with, certainly missed a treat. However, don’t despair: Daniel Shepherd, Card Sales Manager
no doubt, the usual gallery of action shots as all the presentations will be reproduced as for TOTALCARD, said, “The card offers a
accompaniment. They will include: new offers faithfully as possible in these pages over the secure solution for businesses and lets
from BT to help reduce the cost of business next few months. Read and enjoy and make a managers monitor their fleet’s fuel
communication; an illuminating presentation mental note to try to attend in Manchester consumption which is important both
from Brodie Clark the Head of the UK Border next year. environmentally and financially.”
Agency; tips for successful tendering in the The TOTALCARD has a complete online
public sector from expert Gerry Thorogood; management tool which means you can
legal words of wisdom from James Backhouse; manage your account anywhere, anytime.
guidance on how to get more from your The online portal covers card management,
membership of BIFM from Beth Goodyear; the transactions check and processing,
latest Moving Trends Survey from Peter Middup; abnormal transaction monitoring and fuel
and the launch of the CMG apprenticeship costs analysis.
from Loren Webster. Daniel said that they decided to join BAR
In total there were some 20 presentations because it seemed to fit perfectly with
over the two days, all quick fire, no nonsense what they wanted to achieve. He said,
offerings that left no time for the audience “We’re really happy to be part of the BAR.
attention to fade and made sure that everyone Our aim is to offer all members
left having learned something that would be of competitive pricing and a great service to
Mark Herrington (right) from Pickfords Business
direct and immediate benefit to their business. Moving (CMOTY winner) and Matt Purdie from allow them to get the best out of their
If anyone needed inspiration to keep fighting Matt Purdie & Sons (DMOTY winner) TOTALCARDs.”
during the economic downturn, it was provided

26 Removals & Storage June 2010




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Memb. No: E007

European Van Lines International Ltd

Unit 6, Lakeside Industrial Estate, Colnbrook, Berks, SL3 0ED, UK
T: 01753 561490 F: 01753 680018 E:
BAR News

exported there is little waste paper left in the

country hence the need to buy from abroad.

BAR Services
Secondly, the paper industry in Finland and
Sweden has seen many workers on strike not
only in the paper mills but also in the ports.

sees a further As recently as April 2010, six Swedish paper

mills went on strike as unions could not reach

rise in corrugated
a consensus over a labour agreement whilst
Finland saw no end to the ongoing strike by
its dockworkers.

case prices
Finally, more recent events in Chile have
also seen paper and board manufacturers
further challenged by the effects of the
earthquake. Operations at many of the Chilean
paper mills came to a halt during the eruption
causing a major impact on the already restricted
supply of paper pulp.
For all these reasons, the UK corrugated
market has been suffering for a prolonged
period of time with the cost of a box being
much less than the cost of its manufacture.
Many box manufacturers have found it hard
to survive such losses and those that have feel
that now there is no alternative but to pass on
these increases.
BAR Services understands that the timing
of this news is not great for its customers but

he reaction by members to news of a there have been shortages in supply. Over the you can be assured that it negotiates hard on
further increase in corrugated case past 20 years, the price of paper has dropped behalf of the members to ensure the percentage
prices is understandably one of shock. dramatically by up to 50% to an all time low. increase is as low as possible. General
Many members have commented that at a The paper industry has fought to keep these Manager Miranda Hyder assures you that she
time when the removal industry is trying to low prices but paper mills are now forced to is continuously working with all of the BAR
recover from a difficult period, an increase in put their prices up. Although there has been a Services suppliers to see if any of the price
their packaging materials is the last thing they small decrease in energy and fuel costs over increases can be mitigated. Whilst the company
need. BAR Services feels it is important to the last few years this has done little to offset will endeavour to keep prices as low as possible,
provide the membership with an explanation the significant growth in pulp, chemicals and it feels it is still necessary to be sensible about
for why this is occurring. fuel costs. passing on the increases as keeping prices
Removal companies have already seen two Paper shortages have occurred due to the artificially low is unsustainable and
price increases during 2010 and a further closure of some of Europe’s leading board mills unrealistic.
potential increase is being discussed for the but other factors have also led to the restricted
future. So what are the reasons behind this supply of paper pulp into the European paper If you have any questions regarding the
escalation at a time when companies are market. Firstly, much of our waste paper is information in this article or the price
looking for a price cut, not a price increase? being traded worldwide and, with a growing increases please do not hesitate to ring
The simple answer is that the cost of the raw and healthy economy, much of this is being the sales team on 01342 870087 or
materials has increased dramatically and sent to China. As much of Chinese produce is e-mail

Product of the Month

Load Restraints
Legislation dictates that large loads must be restrained in allowing traceability and safety. They are quick and easy Load restraints are just one of the products
a way to prevent unacceptable movement or dislodging to use saving you both time and money whilst providing that make up the BAR Services range of
of the load during transit. They are therefore a necessary your load with stability and protection. specially designed products for your use.
piece of equipment for the removal industry. For further information or prices please
call the sales team on 01342 870087 or
BAR Services supply a full range of load restraints to suit
your needs and requirements. Manufactured in heavy
tenacity polyester, all straps are manufactured to meet
the specification outlined by the BS EN 12195-2
Standard. Each system has a unique serial number

BAR Services Ltd, Moor Hall, Sandhawes Hill, East Grinstead, Sussex RH19 3HQ Tel: 01342 870087 Fax: 01342 870072 Email:

June 2010 Removals & Storage 29

CMG News

“ We have a very
strong council
and some good
characters to take
us forward into
what we hope to
be better times.”
David Stanley

the CMOTY in 2006 and 2007 and was a

Corporate Move Finalist in 2009.
David’s passion for his own company is
something that bubbles over to the removals
industry in general. This didn’t go unnoticed
by the vice chairman of the CMG, Neil Rogers.
David said, “I was having a healthy discussion
with Taff about the CMOTY in 2008. My strong
views at the time led to him suggesting I join
the council and so I did. He probably regrets

David Stanley:
that suggestion to this day!”
Half way through his second year as a
councillor David feels that the council is as

Xpress yourself strong as it has ever been. “We have a very

strong council and some good characters to
With 20 years experience in the removals industry under his belt, take us forward into what we hope to be better
times ahead. You are never going to be able to
David Stanley, Sales Director of Xpress Relocation Ltd, has helped please everyone but all you can do is hope your

the company progress and make its mark on the UK’s removals decisions make good commercial sense to the
majority of members.”
industry as a reputable and trustworthy business. The recent introduction of standards such
as BS 8522 is one such issue that has seen a
few BAR members up in arms at even more

his experience coupled with his strong W.EDE + Co, to add to his portfolio. Tony already bureaucracy, but David is pleased with the
opinions saw him join the CMG Council had a lot of businesses to look after and so he outcome. “What the CMG has achieved now is
18 months ago. David talks to Charlotte asked me to join him. That was it. I was a a professional, quality organisation with all
Freestone about his career in the industry, removals man overnight!” of its members fully accredited to an industry
his hopes for the future of the CMG and the David admits that at the time he had to think recognised standard,” he said. “This is very
hells of the M25 rush hour. on his feet and work very hard to familiarise important and sometimes essential when
David’s move into the removals industry himself with the removals industry but, before tendering for government and corporate
was a reasonably late one. Having owned an long, he had helped turn EDES into one of the work. You often won’t even make the PQQ stage
overseas freight business based in Sutton, most successful removals companies in the without the BS Standard.”
Surrey, David was approached by Tony Smith, UK. After 13 years of service at the company David believes that by publicising the
who owned the business centre David’s and following a change of ownership, David standard to facilities managers and at
company was based in. David said, “Tony had joined Xpress Relocation in Milton Keynes as conferences such as BIFM and FMA, it will
just purchased a very old and well established its sales director. David recalls, “At the time one day be the norm for facilities managers
family run business, EDES, known then as Xpress Relocation were loyal subcontractors across the UK to insist on the Standard. “This
for EDES. I felt I could put my experience into will mean that they wouldn’t dream of calling
good use.” in a non-CMG member for their relocation
“ I felt it was From being in such a high profile company
for so long, David found the move to a small,
So are there any aspects of his job that David
important to family run business rather daunting. “I felt it doesn’t enjoy? “Just the joys of the M25 rush
get our name was important to get our name out there,” hour!” he laughs. Living in Surrey, some two

out there, so I said David, “so, I made applications for both

BAR and CMG. BAR, and the Commercial
hours away from Milton Keynes (on a very
good day!), with his wife, three children and
made applications Moving Group especially, have lots to offer dog, David says that he looks forward to putting
for both BAR companies to help them develop both a
professional and efficient approach to their
this long commute behind him. “I enjoy life in
Surrey at the moment, walking my gorgeous
and CMG.” business.” labradoodle in the countryside, but I look
David Stanley It would appear that David’s ambitions to forward to the time when the kids have moved
raise the profile of the company have succeeded. on and I can move to a nice country cottage in
Since David joined Xpress Relocation the Buckinghamshire, closer to the office, leaving
company has achieved certificates of merit in the joys of the M25 rush hour behind me!”

30 Removals & Storage June 2010


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Training News

Comments ...
Comment from Freddy Sheppard, Sheppards Removals
& Storage Ltd, having attended the BTEC in Removals
Management course recently.
“The course was great and covered every
aspect of management that I needed to
take Sheppard’s forward and expand.
Thank you, to all the tutors.”

Chris Smallwood of Britannia Anchor Removals has a

wealth of experience in the removals industry, he runs
and manages his own successful removals business and
has recently became a lecturer for BARTS. Britannia
Anchor Removals are based in the Greater Manchester
area and specialise in UK household removals, office
removals, professional packing services and storage, as
BARTS’ BTEC Qualification well as European and worldwide shipping. As an

in Practical Estimating and

industry expert, it’s no wonder that Chris can say his
business is ‘recommended by 96% of his customers’.

Removals Management
“I was asked recently to lecture on the
BTEC in Removals Management covering
the subject of Removals Planning and

n 2008 BAR Training Services launched customer’s home. The qualification includes Costing. The course was a one-day part of
the first ever removals industry-specific, key topics such as quantity assessment and the BTEC course, I have to say that the
nationally recognised qualifications. These volumes, the role of the estimator, selling content was not only informative but
qualifications help to enhance the removal skills and risk assessment. The course also totally relevant to the industry. There is
industry as one that is skilled and professional. includes three practical visits to local properties absolutely no question that this course
Removals staff who successfully complete in the Watford area. would enhance the ability and skills of
either of the BTEC qualifications are presented The BTEC Award in Removals Management any employee or indeed employer. The
with certificates that are recognised is a nine-day course that is split into two blocks. net result of such a course would be the
throughout the United Kingdom as a further The course is designed for lower to middle ability of any individual to enhance the
educational award. management and covers key topics such as profitability of the company they work
operational planning, contract conditions, for, making it a cost effective way of
The two BARTS BTEC qualifications are: warehousing, marketing, overseas removals, training. I would totally recommend
• BTEC Award in Practical Estimating insurance and drivers hours. BARTS and this course to any employer
• BTEC Award in Removals Management who feels they are not getting the best
If you would like to know more about BARTS’ out of their staff, or feel that they need to
The BTEC Award in Practical Estimating is a BTEC qualifications please contact a member explore a cost effective way to increase
two-day course that teaches delegates the skills of the training team on 01923 699484 or their profitability.”
required when going out to survey a job in a e-mail

June 2010 Removals & Storage 33


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Training News

Training – implementing core training to ensure business

success and innovation to ensure long-term BARTS training on-site
investing for the survival. A skilled and motivated workforce
will be essential to ensure organisations are
at McCarthy’s in Leeds
future upturn well placed to take advantage of the recovery
when it comes.”
Loren Webster, BARTS Training Manager
travelled to Leeds to train McCarthy’s
in business Despite the economic downturn, it is essential
that organisations continue to invest in training
personnel to better their selling skills,
the comments below came from the
by Martin Minker of BARTS their staff. Those who have continued to attendees:
implement core training will be far better

he economic downturn has had a prepared for when business begins to pick up The course increased knowledge
significant impact on the funds invested once more. in sales techniques.
by businesses in training. Spending on As well as core skills training, oganisations Roy Howarth
skills development has plummeted by 52% should be particularly aware of mandatory, Learning how to tackle negotiation
over the past year, according to the Chartered refresher training in the core health and safety better and with confidence.
Institute of Personnel and Development’s (CIPD) elements such as manual handling and fire Stephanie McGowan
2010 Learning and Development Survey. awareness. As reported in last month’s edition
Despite the fall in spend, most firms have tried of the Removals & Storage, organisations who It was all very interesting.
to maintain a level of training with efforts fail to invest in regular refresher training are Ann O’Sullivan
focused on managing costs more efficiently. facing heavy fines for breaches in regulations. I enjoyed the course, it gave me new
With the economy slowly emerging from Investing in staff training not only ensures ideas. It was informative and gave me
recession, the talent that employers say they employees are well skilled, it also makes for a confidence to convert new leads and be a
are looking for includes leadership skills (65 %), motivated, productive and happy workforce. more confident sales person. Thank you.
front line people management skills (55%) BAR Training Services can help you to Beverley Newby
and business awareness (51%). implement core training programmes within
Enjoyable, informative.
John McGurk, the CIPD’s learning and talent your organisation and provide advice on how
Mark Peters
adviser said: “Our annual survey demonstrates to access government funding for your training
that learning and development professionals requirements. All courses BARTS offer can be delivered
across the country are rising to the challenge of (Information taken from Wellers) on-site at your premises.
To enquire, please contact BARTS
To discuss your training needs further please contact BARTS on 01923 699484.
on 01923 699484 or e-mail

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36 Removals & Storage June 2010






















Training News

BAR Training Services

Training Available on your premises
The following courses can be delivered on site by our Field Trainer using
our mobile training vehicle:
• Health & Safety awareness • Removals Documentation
MAKING • Manual Handling • Fire Warden Training
TRAINING • Fire Safety Training • Risk Assessment
AFFORDABLE • Induction Training • Fragile Packing - Beginner/Refresher
• Basic/Advanced Packing Skills • Specialist Packing/Piano’s
• Vehicle & Container - Loading • Writing a Winning Tender - NEW!
• Warehousing • Selling Skills
������� • Export Wrapping • Removals Apprenticeship
������ • Commercial & Overseas Training • BTEC in Practical Estimating
• Team Leader Training • BTEC in Removals Management
•� Driver CPC •� Train the Trainer
�������� Please visit the BAR Training Services section at
to download a booking form or call us on 01923 699 484
*All courses are subject to change.

BAR Training Services, Tangent House, 62 Exchange Road, Watford, Herts, WD18 0TG.
T: 01923 699484 F: 01923 699481 E: W:

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38 Removals & Storage June 2010

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Brand New
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European News R&S is grateful to FEDEMAC for its contribution to this section

News Roundup
If you have please send it to: The Editor, Steve Jordan, Removals & Storage,
The Words Workshop Ltd, 26 Swanwick Lane, Broughton, Milton Keynes, Bucks MK10 9LD
Tel: 01908 695500 Fax: 01908 690099 Email:

Working time rules for

self-employed drivers
MEPs in the European parliament’s
Employment Committee have voted to
reject plans to exclude self-employed drivers
from rules on working time, the Working
Time Directive. The existing law on drivers’
hours aimed to include self-employed truck
and bus drivers from 23 March, 2009 unless
the Commission came up with a different
idea first. It did. In October 2008 it said
P&O launches there was no need to include self-employed
drivers. Then socialist, green and leftist
LCL service groups persuaded parliament to include
P&O Ferrymasters has launched a less than those self-employed drivers and now
container load (LCL) service from Germany centre-right Edit Bauer MEP says there is
and Benelux to Ireland. The service is being no precedent for regulating the working
run in co-operation with distribution hours of self-employed people. MEPs will
specialist The Pallet Network, which is vote on the text in the next plenary.
located in Ireland. It will use trailers based Draft van CO2
on daily collections from Germany and
report issued
Benelux, with cross-docking facilities in
Europort on to 45ft curtainside containers.
Auto industry The European Parliament’s Environment

Initially there will be two departures per worried by iron Committee 17-page draft report on van CO2

week from Europort to the port of Dublin, ore price hike has been issued by its author (rapporteur)
Martin Callanan MEP. He suggests no
with TPN distributing directly across ACEA, the Brussels-based auto industry changes to the Commission’s short-term
Ireland to end customers. P&O plans to association says its members are “very target of 175g/km CO2, phased in from
increase the frequency of the service once concerned” by the “sudden and massive 2014 to 2016. The Commission’s longer term
it has been established. Containers will increase” in iron ore prices. Recently, leading 2020 target rises from 135g/km to 150g/km
depart on Tuesdays and Fridays, with iron ore exporters said they would hike while the penalty for van makers who exceed
arrivals in Dublin on Friday and Monday prices by 80%. The association says such an the targets drops from euro 120 to euro 95
mornings. A track and trace capability and “excessive and unpredictable” pricing policy a vehicle. Callanan also wants 120kph speed
ADR option will also be available. would hurt European manufacturing, limiters in vans from 2015. The Environment
including the auto industry. The big three Committee were due to debate the draft
iron ore exporters are Australia’s Rio Tinto
European and BHP Billiton and Brazil’s CVRD with
report at its May meeting in Brussels with the
Committee to vote at its September meeting.
LEZ guide 70% of world exports. Other big producers
There are over 160 Low Emission Zones in like India and Russia barely export ore. To
11 countries in Europe, in big cities and add to ACEA’s woe, BHP and Rio Tinto just
said they plan to merge Australian iron ore
Joint Operational
smaller towns alike, so Sadler Consultants
– a firm specialising in air quality policy - operations. Coordination Centre
has come up with a single website which at Calais
“gives you all the information you need on In accordance with an agreement signed on
Low Emission Zones in one place - and in 6 July, 2009 a Joint Operational Coordination
your language.” The firm says that www. Centre (JOCC) has been operational since is a complete, 8 February, 2010 bringing together
multilingual, one-stop-source of information representatives from Police aux frontières,
on European LEZs. With more cities and Douanes, United Kingdom Border Agency
towns using or preparing Low Emission (UKBA) and the Calais Chamber of Commerce
Zones or Environment Zones to help them and Industry. The objective of this centre is to
meet increasingly tough air quality standards, strengthen co-operation and communication
Sadler says there is a real need for clear between the services, essential elements to
information, which is what its site delivers. the good management of working priorities
and the integration of joint operations at
port. The latest x-ray scanning technology
will also be installed. Its management has
been trusted to French Douanes in the
framework of the fight against fraud and the
movement of illegal goods. It will therefore
strengthen the existing control operations
in the Port of Calais. While allowing traffic
flow to be maintained through better
integration of currently independent controls,
the scanner was scheduled to begin operation
for a trial period of three months starting
from 19 April, 2010.

40 Removals & Storage June 2010

European News
R&S is grateful to FEDEMAC for its contribution to this section

Brussels: European
capital of congestion
A new study has unveiled Europe’s 59 most congested IRU calls for
cities for drivers and Brussels is top of the list. greater Road
Driving in much of France is a happier
experience, once you can escape Paris and
Marseilles no other French city is listed. And
it’s not just Germany’s autobahns that allow
traffic to flow smoothly: its most congested city,
Munich, comes just 28th in the list. But once

they’ve made it into the table, there’s no stopping he International Road Transport
the Germans: Essen, Hamburg, Stuttgart, General Assembly has unanimously
Cologne, Düsseldorf and Berlin are all between adopted a Resolution on Road
31st and 38th place. With six further cities in Transport Security in the Supply Chain,
the lower levels of the table, Germany has a calling upon governments to better
greater number of congested cities than implement and enforce all international
anywhere else – though this may reflect the conventions relating to road transport
number of large cities the country has. security. The Resolution calls for co-operation
Residents of Spain and the Nordic countries with national and international industry
are most likely to escape the jams. Only three organisations to fight organised crime,
Scandinavian cities make the top 20 – Oslo is since road networks have always been
16th with 26% of roads congested, while its vulnerable and subject to such security

oland and the UK are also places where Swedish counterpart Stockholm has just 6%. threats.
urban driving can be a nightmare, And so much for our preconceptions of A joint IRU-ITF survey on attacks on
while Spain and the Nordic countries angry Latin drivers hooting their horns in international drivers, conducted in more
offer a smoother journey. fury: in Spain, it seems gridlock is relatively than 35 European, Balkan and Central-
According to the study, drivers in the home rare. Barcelona comes in seventeenth place, Asian countries, has shown that one in six
of the European Commission face delays on but its other major cities are all in the lower drivers (17%) has suffered at least one attack
over 37.7% of its main roads each day, narrowly echelons of the table. Bottom of the table – and in five years. 42% of the attacks took place
beating Warsaw into top spot on the list. therefore best for drivers – comes Zaragoza, in truck parking areas, 66% of which
Another Polish city, Wroclaw, is in third place. where just 1.5% of the roads are clogged. occurred between 10:00pm and 6:00am.
It’s bad news too for the Brits: despite the The table has been produced by SatNav The survey estimated the total direct
congestion charge, few Londoners will be provider TomTom. Rankings are based on how cost of these attacks extrapolated to the
surprised to find their city comes in fourth fast cars can travel on a city’s road network whole international driver population in
overall, while Edinburgh and Belfast also make as measured by the anonymous speed data Europe at more than euro 7 billion, not
the top ten. And before the Welsh start singing TomTom collects every day from drivers who including indirect expenses, the value of
the praises of their roads, they should take note use its devices. Wherever drivers were travelling lost business opportunities or consequences
that Cardiff at number 26 is one of a further at 70% or less of the speed limit, traffic was of the human suffering.
five UK cities that make the overall list. defined as congested. The IRU Resolution thus calls upon
competent authorities to urgently develop
and implement political, legal and practical

Revision of the FEDEMAC President, Arnaldo Righetti

commented: “This is an important step for
instruments to remedy this situation by:
• Applying all necessary prevention

Late Payments SMEs and a strong message to the Council of

Ministers. The parliament’s committee decision
measures to fight criminal activities faced
by drivers at national and international
Directive supports putting the principle for 30-day
settlement by public authorities and the
levels and put an end to the related human
suffering and economic losses, notably by
commitments of the Small Business Act and of developing a network of secure parking

embers of the European Parliament’s the EU Recovery Plan into practice. In the past areas and informing the IRU accordingly
Internal Market Committee (IMCO) many smaller enterprises have been hindered of their locations;
adopted the report of MEP Barbara from tendering for public procurement contracts • Encouraging transport operators to report
Weiler on the revised version of the late because of the real risk of late payment and each incident to the enforcement authorities
payments directive in April. the unacceptable credit periods which often and refer all occurrences of theft/assault
FEDEMAC strongly welcomes the decision prove to be unsustainable and impractical for to national and, when necessary,
by IMCO and hopes for action by the EU Council any small company to bear, even more so in international jurisdictions, and effectively
to make sure that matters are now put into times of economic crisis.” prosecute perpetrators of criminal acts;
practice via the Small Business Act. MEPs have also voted in favour of tougher • Strengthening the implementation and
The decision portrays a strong position by 60-day settlement provision for transactions enforcement of international conventions,
the European parliament on the need to protect between private enterprises. Sub-contractors including the TIR Convention, as the best
small and medium-sized enterprises (SMEs), and large companies often impose unacceptable multilateral legal instrument to comply
which most removals companies are, from terms of payment which often appear as if with the security requirements of the WCO
unfair late payments by public authorities and SMEs are being held to ransom to gain or stay SAFE Framework of Standards.
other business customers. in business.

June 2010 Removals & Storage 41


Send your letters to: The Editor, Steve Jordan, Removals & Storage,
The Words Workshop Ltd, 26 Swanwick Lane, Broughton, Milton Keynes, Bucks MK10 9LD
Tel: 01908 695500 Fax: 01908 690099 Email:

A gross infringement Yes, we’re

missing out on
on your ability to trade? website leads!

Dear Sir Dear Sir,

I feel compelled to write about an incident Bristol. The volume is four lorry loads and all We’ve just read the April edition of R&S and
that happened to our company recently as the items must be loaded on the first day and read with interest the section “Are you
more I think about it, not only does it seem delivered next day. Under the current missing out on website leads?”
grossly unfair, but I cannot help but feel that legislation, we cannot even quote for this Well yes we are!!!
this must affect a large number of companies work as we only have a licence for three We signed up in January and paid our
and not just ourselves. vehicles. We are not allowed to increase this monies to be part of the new website
This is what happened. Not long ago, we had to four vehicles under any circumstances. revolution and asked for leads to be sent to us
a relatively busy day work-wise with all of our What this means is that a grossly unfair and for DH, DL, & TS ... and guess how many
vehicles booked out. One of our vehicles had restrictive practice exists which prevents we’ve had for the last 4 months ... NONE!!!!
been in the garage the day before and we were companies from increasing their work load We’ve had leads sent for clients in Leeds and
expecting it back. Unfortunately, the garage or, in the current climate, just survive. This Newcastle but seemingly no-one is moving in
did not manage to get the lorry back to us in has to be an unacceptable situation. It’s no our area! I brought this up at one of our BAR
time and so, in order to get the job done, we different than saying to Tesco (for instance) meetings comparing the new website to a
hired a lorry from a local hire company, rather that they can only sell 40 cans of beans in each new restaurant, you can have the best chefs
than risk losing a customer by not completing store each day. (Well, what’s the difference?) in the world but if no-one knows you’re there
the job. We could also get two quotes accepted for one no-one’s going to come! We have a great
During the day, the vehicle was stopped by particular day where we need two vehicles on website but no consumer traffic is being driven
VOSA on a routine check at which point they each job. Again, as things stand, we could not there, at least with the ‘bedroom brokers’ we
discovered that we were not authorised to use take both jobs on. This cannot be right. got a steady supply of leads!
this vehicle as it was not on our Operators Before you say that we should increase our Why oh why does the BAR not spend a
Licence. Needless to say, we have since had a licence by one vehicle or to have an allowance serious amount of money with Google so that
visit from VOSA and had a statement taken for an extra vehicle, we have tried that and when a consumer searches the Internet for
under caution. We are currently awaiting our were refused on “financial standing”. Surely “removals/home moving/storage” etc, etc, etc,
punishment. it should be up to the operator to decide how the site “BAR (British Association of Removers)
I have since learnt that if we have a vehicle many vehicles he operates. If he then doesn’t Move with your local member”, or whatever,
off the road, as was the case this time, then keep all of them up to the required standard is prominent on the page. The consumer
we can log on to the Traffic Commissioners regarding maintenance, etc. and gets caught would surely log onto our site rather than
website and delete one of the vehicles from then that’s fair enough, he deserves whatever ‘move or ‘touch local’, etc. as there is
our licence which would enable us to use a punishment comes his way. a certain trust with an association and I feel
hire vehicle in the interim. Does anybody else out there think that this more consumers would enquire further.
The above is just to point out what has situation is a gross infringement of our ability More enquiries to the site means more leads
happened to us as it could happen to anyone to trade as we would like? Is it a restrictive to members and more revenue back to BAR.
in the industry in similar circumstances, but practice? Does it affect anybody else? Should Consumers are not always going to type BAR
it has made me think seriously about the the BAR make representations on our behalf into the Internet because most consumers
situation in general and what can only be to enable us just to carry out the work we would don’t know what the BAR is, why should they?
described as restrictive practice which is like to? Let’s be honest, it’s hard enough at We have been a member for a number of
forced upon us which in my opinion is totally the moment to get enough work so why should years and we have not had one lead sent to us
unnecessary. Let me explain: we have to say no to any potential customer in all that time, how many companies would
Say, for instance, we have an Operators just because the likes of VOSA thinks it would love to be a member of BAR if lots of quality
Licence for three vehicles (just an example). be in our best interest not to increase or at least leads were sent to them regularly?
We do a lot of commercial moving and so the have an option to increase our fleet of vehicles. Would you pay £800 plus a year and get very
work load comes in peaks and troughs. We Would love to get the thoughts of any other little back in return?
are asked to quote for a move from London to member on this matter. Would love to know your thoughts.

Name and Owen Schott

company provided Schott Removals

42 Removals & Storage June 2010

People News

David Tracey retires Two new staff at

Baxters International
avid Tracey, Managing Britannia Nick said, “I am delighted
Director of Britannia to be joining the Britannia

Movers International has organisation and am looking
axters International is
announced he is to retire in July forward to continuing the great
proud to announce two
2010. David joined the Britannia work done by David and his team.
new additions to its
group in 1994 primarily to build The unique structure of the group
international sales arm, Wendy
up the international side of the gives it an immense strength
Smith and Maria Clarke. Both
business. In 2005 he subsequently which I am confident will assist
Wendy and Maria will be
took over the position of MD and Britannia to continue to move
working for the corporate and
since then has spearheaded many ever forward.”
international side of the
of the developments that have
business, increasing the team
allowed Britannia to reach its
to six in this department of
current position within the global
moving market. Wendy Smith
Wendy has over 20 years
Nick Shotton will be officially
experience within the corporate
taking over from David at
and international market, having
Britannia’s summer conference
worked for Allied Pickfords and
in June. Until then Nick will be
then Harrow Green. Maria has
working side by side with David to
worked in both the freight and
ensure that Britannia continues
international businesses for the
to head towards a successful and
last 13 years, latterly for
bright future.
Stewart Harvey Woodbridge.
Nick joins Britannia with
Baxters is very proud to take
considerable experience in
on these experienced people
logistics, nationwide transport
and both Wendy and Maria are
operations and removals. Asked Nick Shotton will take on the
managing director’s role when looking forward to the new Maria Clarke
about his appointment to the
David Tracey retires in July challenges ahead.
managing director’s position at

June 2010 Removals & Storage 43







� � �

���������������������������� ��������������������������������������������

And another thing ...

People and places


few months ago my local pub was “I’ll try a pint of the Black Sheep please.”
closed for refurbishment. I’m not sure The Barman looked vacantly along the row
why as it seemed fine to me but of pumps before announcing, “Sorry mate,
apparently the new owners, a large chain, Black Sheep’s off,” so I decided to have a
thought it was time to rip everything out Scotch n’ water instead. “Cheers mate, £2.85,”
and bring the old place into the twenty-first said the twelve-year-old as he put a half-pint
century. For six weeks we watched through glass on the bar with a single measure of
the security fencing as the old place was Scotch in the bottom and filled it to the brim
torn apart, an extension tagged on the back with water. I could hardly believe it.
and the old familiar sign replaced with a new The handful of diners in the open plan
modern design. It was all a bit sad really; restaurant didn’t seem to be faring much
even the landlord who had been there as long better either. I heard one complaining that
as I can remember had said his goodbyes to he’d been waiting twenty minutes for his
make way for the new man who would take starter and another that her plaice was raw
over when the place reopened. in the middle. And if they’d been hoping for
But, looking on the bright side, the adverts some Ainsley Harriot style theatrics from
for the new gastro pub promised a new the ‘expert’ chef in the open kitchen, they
international menu, a luxury dining area were in for a disappointment. Apart from
and an open plan kitchen so we’d be able to not being able to cook he appeared to have
watch our food being prepared before our undergone a quadruple personality bypass
very eyes by expert chefs ... fab! And as if all and had no idea how to interact with the
that wasn’t enough we’d be able to enjoy customers. Didn’t anyone think of that?
wines from the new well-stocked cellar and You see this sort of thing everywhere these
designer beers from around the world. days; companies will spend a Rooney’s
A couple of weeks after it eventually opened ransom on buildings and ‘things’ to make
I decided to give the place a try - I must say their businesses look good, but then hire a
it looked impressive - the new owners must bunch of untrained halfwits to run it. That’s
have spent a small fortune. I went to the bar not what people want. Yes we need to look
Can you think of any subjects for our and waited too long before the barman, a good, but investing in people and making
grumpy old man to get his teeth into? boy of about twelve, warmly greeted me with sure they get the right training is much
You can email him at: “All right there mate?”, “I will be when I get more important when it comes to pleasing a drink,” said I with a hint of annoyance. customers.

Solution to May’s puzzle

Oh dear! Looks like the last competition was far too easy. Half the BAR membership has e-mailed me shouting that it’s
Darren House from Farrer & Fenwick of course. Most were too polite to add “How stupid do you really think we are?” Having
shuffled through the electronic mountain of e-mails to randomly extract a winner, Leanda Buchschacher from Room for a
Change has emerged victorious. This time it’s much harder, some might say impossible. But, what’s life without a challenge!

Answers to

June 2010 Removals & Storage 45

Kevin Pickford retires

Pickfords revised
Kevin Pickford has retired as managing director of
evin Pickford has been with Pickfords
for over 30 years and has run the UK
Pickfords and Russell Start has taken his place. Just before company since 2005. He originally
Kevin returned to Australia, Steve Jordan caught up with came over from Australia for three years but
stayed on to help steer the company through
them both to find out more about the UK’s largest moving the difficult times during its sale from its

company and its plans for the future. American parent, Sirva, to Moving Services
Group, a company owned by Yogesh Mehta
and Frank Grace who also own TEAM, and to
guide it through the recession that turned up
at what was already a bad time for the company.
Mission completed, he’s off home.
The circumstances surrounding Sirva and
its sale of the Pickfords brand have been well
documented. Since then Kevin orchestrated
many changes for the company both in terms
of rationalising its overheads and in its
operational structure.
In the past Sirva had insisted on Pickfords
being largely centrally-controlled through a
network of regional offices. That might work
all right in the USA but it’s not for the UK.

46 Removals & Storage June 2010

Kevin Pickford retires

“The perceived benefits of this system never household goods moving. Pickfords is domestic said that the company’s return to the BAR fold
emerged and the company began to lose touch and international moving, both migrant and was viewed with some trepidation by some
with its local community,” said Kevin. “Sirva corporate, as well as business moving and members although it had been a generally
had an American view of how things should storage including some self storage. So the only happy experience. “I just felt that as the largest
happen in the UK and didn’t really understand crossover is in the international corporate player in the industry we have something to
that the markets are not the same. There were moving sector.” give and may have something to learn. We
a lot of merits in the theory but it turned out He said that Pickfords does not do relocation are now much more engaged with other BAR
to be ultimately flawed.” in its own right but would handle relocation members in working together. It’s also been
Following its break from US ownership, services through a relocation service provider, useful to have the support of BAR to help
Pickfords has now been able to shrug off the which might be TEAM if that was appropriate, resolve disputes rather than having to resort
constraints of the imposed structure in favour but could be any other provider. Of course it to lawyers.” In an interview with R&S two
of much more local control with the head would make sense for Pickfords to use TEAM years ago Kevin said that he didn’t want
office just supplying those services that are whenever possible. Pickfords to be seen as “The elephant in the
more sensible to handle nationally: IT, HR, “They are two separate organisations room”. Has that been achieved? “No not yet,
finance, insurance, compliance, etc. Under trading independently on their own brands but at least we are not the hidden elephant.”
the new structure day-to-day operational with independent propositions,” said Russell. Kevin returned to Australia after Easter.
decisions are made locally thereby ensuring “They will cross over sometimes but where His short-term plan is to help Russell during
that they fully reflect the needs of the business that happens we will compete against each the transition but long-term he has nothing
and its customers. Kevin said that the changes other.” There are plenty of similar examples definite planned. “I’ll take some time to figure
are now largely complete. around the world: Crown and Grace in out what I’d like to do next. After over 31 years
So Russell takes over a company that is very Australia and the Laser Group in South Africa with the Pickfords group it’s part of who I am,
different from the one Kevin inherited five operate in a very similar way. “We see Pickfords so it’s not going to go away just because I’ve
years ago. Russell is, however, no stranger to as a national business operating all services got on a plane. I go back with mixed feelings
the company. He started his career in the for domestic and corporate; TEAM is more of but I am comfortable with what I’ve done here.
a relocation move management company.”
Simply put, Russell would be quite happy if
“ If we can look people understood that Pickfords is the moving
company and TEAM is the relocation company.
“Now it’s time to
at the top line the He said that the company, with 57 branches focus on sales.
bottom line will in 11 areas, is now about the right size. If
there are further changes in the branch-based
That’s much more
largely look after structure it will be to grow the company not fun than all the
itself. The business shrink it. hard stuff Kevin’s
is pretty good at Pickfords sold off its records management
business some time ago to Crown however it had to deal with
turning revenue into does see this as an area that will again become over the last
gross margin.” important in the future. “Some of our future
growth will come from new products, organic
few years.”
Kevin Pickford growth won’t allow us to reach our targets,” Russell Start
said Russell. “We will need to look at new
revenue streams and records management
moving industry in 1982 as a trainee with would be one along with self storage and I’m sure that Russell is the right guy to move
Davies Turner. He stayed for five years then business moving related activities including the business forward.”
moved to Pickfords in Enfield in 1987 initially relocation services for the business moving It was clear that Kevin holds Pickfords very
to work on the foreign office contract. After market.” close to his heart. “It has been an interesting
spending time working with imports, airfreight During the interview both Kevin and Russell ride. But fundamentally the strength of the
and shipping he took on the role of general were focussing on revenue not profit. Pickfords brand and of the people has never
manager in 2000. Traditionally the company has received its ceased to amaze me. I’ve always tried to
In 2003 Russell left Pickfords to join TEAM fair share of criticism for unrealistic pricing; communicate well with them, tell them the
as operations director for the UK. In 2007 he could this be why? “If we can look at the top truth, bad news and all, and the way they
and Karin Milivoyevich became joint managing line the bottom line will largely look after have reacted has been an inspiration for me.
directors of the company with Russell itself,” said Kevin. “The business is pretty good I’ve always said that the only bad question is
focussing on sales, marketing and customer at turning revenue into gross margin and if the one you don’t ask, even if the answer isn’t
relations. Now that Pickfords and TEAM have we keep the overhead in the right proportion always what you want to hear. The business
joint owners Karin has become the sole MD it will automatically flow through to the bottom has many good people and I shall miss them.”
for TEAM with Russell in charge at Pickfords. line. Throughout the business across the In tribute to Kevin, Russell said that anyone
For Russell it’s gone full circle. country we have a lot of resource, a good who has any affection for the brand owes
Of course his previous 16 years with Pickfords chunk of which is fixed cost. So there are Kevin a huge amount. “Now it’s time to focus
has been an enormous help to Russell in opportunities from time to time where we on sales. That’s much more fun than all the
getting to grips with the old company as have might take a particular piece of business at a hard stuff Kevin’s had to deal with over the
the lasting relationships he made during that price that might appear to be crazy. But if for last few years.”
time. “The reception I’ve had from people has us it’s incremental revenue it makes sense When Russell was doing the filing for Davies
been fantastic,” he said. with our cost base. Now that we have our Turner in 1982 he had no idea that he would
Russell agreed that the company has a structure more locally based this is likely to one day be running Britain’s largest moving
problem with the industry seeing Pickfords become easier for us.” company. “I could never have envisaged my
and TEAM as the same thing yet, he explained, Since losing the Sirva shackles, Pickfords career turning out his way,” he said. “It’s been
there is very little overlap in practice. “TEAM’s has again taken a much more active role with a fantastic journey. To have the opportunity
core products are corporate domestic and BAR right round the nation with staff attending to push forward with the UK’s biggest brand
international relocation and international Area meetings and the BAR conference. Kevin is very exciting.”

June 2010 Removals & Storage 47

Collapsible shipping containers

origami on
the high seas

n 1956 Malcolm McLean, a trucker from
North Carolina, launched the first intermodal
shipping container which could be
transferred easily between lorries, trains and
ships. It revolutionised the transportation of
goods by abolishing the traditional system of
break bulk loading, helping to oil the wheels
of globalisation. Since its conception,
containerisation has failed to evolve, despite
environmental and economic changes. Now,
another newcomer to the shipping industry is
trying to implement this change with his
invention of collapsible shipping containers.
Rene Giesbers, a heating-systems engineer
from the Netherlands, has invented a collapsible
shipping container which, he hopes, will
replace McLean’s steel design. Cargoshell is a
fibreglass composite, folding container which
is light weight and can be erected by just one
person and a forklift truck. By replacing the
steel of normal containers the amount of CO2
produced, both in production and transportation
of the containers, is reduced to just 25% of its Top: the Cargoshell container being erected;
steel counterpart. It weighs only three-quarters Centre: good to go; Above: once folded,
Cargoshell uses a quarter of the space required
as much as a regular container but, more by a traditional container
importantly, can be shrunk to just a quarter
of its size.
The argument for collapsible shipping because it is possible to colour the composite
containers is undeniable. When they are empty itself. During the lifespan of a Cargoshell it is
their volume is considerably reduced. That therefore unnecessary to repair or renew a
means that many more Cargoshells can be coating, unlike steel containers.
transported together and stored together than Containers lost overboard are a danger to
regular containers. An additional advantage shipping traffic and a source of pollution when
of this is the massive reduction of transport they sink to the bottom of the sea. By installing
needed for empty containers. If, for example, float bags in the container sidewalls, a
all steel containers were replaced by Cargoshell, Cargoshell lost overboard will keep floating
the amount of transport kilometers would and can be traced back quickly through the
decrease by 75% in the Port of Rotterdam, built-in GPS system which means the Cargoshell
where the Cargoshell saw its launch, alone. can be retrieved from the water very quickly.
The Cargoshell’s composite material is a The Cargoshell is now undergoing tests to
good insulator, offering great advantages for see if it is strong enough to meet international
temperature-controlled transport. This would standards. The main challenge facing the
reduce the amount of energy needed to keep introduction of the Cargoshell however is the
the container at a constant temperature disruption of the current system. It is a huge
during transit. risk to introduce a brand new product like this
Unlike their steel counterparts, Cargoshell to an industry with well established processes.
containers do not corrode and therefore do Mr Giesbers aims to have one million
not need any protective coating to protect Cargoshells plying the seas, rails and roads by
them. Nor is a coating needed for branding 2020, equivalent to 4% of the market.

48 Removals & Storage June 2010

Instant online Trade quotes
Visit the Trade Services page
Choose either International or European rates
then just enter the User ID & Password
User ID: simpsons Password: trade

01322 386969
HEAD OFFICE: Blue Hawk House, A1 Manor Way
Business Park, Manor Way, Dartford, Kent DA10 0PP

Memb No: S092

On the front line

seem to have spent the last 15 years or so Communication was important. The process
interviewing the owners and senior of communicating what the customer expects
management of companies. They all have and the circumstances of the job from the sales

their story to tell of hard work, risk taking, process through to the guys at the sharp end,
luck and team building. I have spent precious was vital. We are all guilty, quite rightly
little time, however, interviewing operational perhaps, of expecting perfection in the goods
staff. Why? I’m not sure really. They are more and services we buy. One small thing wrong
difficult to track down of course, spending can sour what was otherwise a job well done.
An interview with most of their time on the road. They are often Simple things like accurate estimates, careful
less willing to speak to anyone with a tape access planning and realistic promises to
the front line. recorder and a camera. But mainly I think it customers can make a huge difference. If you
By Steve Jordan was just my own failing. To begin the process
of rectifying my error, I dropped in to Britannia
can’t get the van up the drive because there’s
a tree in the way, it doesn’t set the job off to a
Lanes of Bridgewater and Bristol and, by kind good start. “It’s fine to tell the customer that
permission of Ria and Angus Russell, they don’t need to empty their freezer but have
interviewed three of their operational staff. you ever tried to pick up a freezer full of meat?”
I should have done it many years earlier. said Bill. Mervyn said that it was also very
Shaun Hamilton, Porter; Mervyn Berry, easy to overload some vehicles and so accurate
Driver; and Bill Hembery, Storeman all estimates were essential. “It might be just an
agreed to talk to me. It would be indiscrete of extra piece of furniture but if I get caught with
me to report all they said as much related to an overloaded vehicle it’s my license that’s
internal matters within the company, but they at risk.”
did provide some valuable information from When communication breaks down the guys
which anyone running a moving company, or feel it’s often because of a lack of appreciation
any company for that matter, can learn. of the roles between the office-based staff and
There was one overriding emotion that those on the road. Most office staff throughout
came through during the interview. All three the moving industry have never had the
of the guys, even Shaun who had only been opportunity to spend time on the road so it’s
with the company for nine months, were very hard for them to have a full appreciation
intensely proud of the company and focussed of what’s needed. “I think all office staff should
on their role in its success. They knew that spend a month on the road,” said Mervyn.
however good the marketing, sales and image “We’d all be happy to teach them as long as
of the company was on paper, it was primarily they came in addition to a full crew.”
through their actions that the good name and We all love to be appreciated and have our
opinions respected. Good management
involves the ability to spot talent and then work
“ I think all office out how that ability can be used to further the
aims of the company and maintain the
staff should spend enthusiasm and loyalty of staff. That’s very
a month on the road. hard to do when you’re busy trying to do the
best you can with limited resources and trying
We’d all be happy to keep customers happy. But it’s what drives
to teach them as many people, more so than money.

long as they came Front-line workers have an appreciation of

what works and what doesn’t. Theory is fine
in addition to but practice can often be very different. “No
a full crew.” job is straightforward,” explained Bill. “There’s
always something that holds you up. It’s hard
Mervyn Berry to explain that to the office. Often it just takes
extra time to keep the customers happy.” Even
if office staff had spent time on the road it
would still be impossible for them to have the
reputation of the company would be maintained. level of experience of even a relatively junior
If they had frustrations it was only where porter when it comes to ‘real life’. For this
procedures got in the way of them doing the job reason it’s essential that management uses
to the best of their ability using the training that resource to the full, tapping into this rich
they had all had and the experience they had seam of knowledge that rides around in removal
gained. cabs every day of the week. The resource is
For me, having run a moving company 20 there for the taking. Every moving man in the
years ago, it was interesting to note that many country is ready and willing to provide it. All
of the areas of difficulty were no different now, he asks in return is recognition that his
despite the 21st century’s love affair with contribution is valued and appreciated. How
training, health and safety, equal opportunities many managers recognise and use that
and human resource management, than they resource to the full? Not many I suspect. How
had been in the 1980s. Fundamentally, the many companies hold regular staff meetings
things that mattered to Shaun, Mervyn, and in which the opinions of operatives are
Bill were simple: respect, appreciation, a sense genuinely sought and acted upon? Not many.
of belonging, and a fair day’s work for a fair Most meetings, if they take place at all, are
day’s pay. just the management’s way of telling the staff

50 Removals & Storage June 2010

On the front line

Focussed -
left to right:
Bill Hembery,
Shaun Hamilton,
Porter and
Mervyn Berry,

what they have already decided. Not a very They all agreed that it wouldn’t make any
inclusive way of doing things.
Shaun said that professionalism was
“ We have a joint difference to them. They would like the money
but they couldn’t do more anyway. “You
important to him. He didn’t want to just be responsibility to shouldn’t need an incentive. You should always
professional in his work he wanted the whole make it work. be at that standard.”
operation to look professional. One obstacle In every company I have known, and certainly
to that, he felt, was the occasional use of We are very proud in my own from 20+ years ago, there has been
inexperienced labour. He understood that it to work here. a divide between the office and road staff:
was sometimes necessary to accept hired help
particularly as the industry emerges from the
We all get on well neither fully appreciating the pressures on
the other. I suspect that Ria and Angus bridge
recession and full time crews are kept to a and it shows.” that gap better than most. But a company that
minimum, but it does create a bad impression could banish it forever would be a powerful
Shaun Hamilton,
and puts a much greater load on the force. Is it possible for a company to find a way
Mervyn Berry,
experienced crews. Bill Hembery of respecting everyone’s opinions equally,
All the Britannia crews are very well trained. using everyone’s talents to the full, ensuring
The office in Bridgewater includes full everyone fully understands their role in the
training facilities. The crews appreciate that team and appreciates the value of others, and
training and enjoy the professionalism it gives do not, everyone could benefit from some keeping everyone driving forward to a common
them. The training programme even includes additional guidance. aim with clear benefits for all? It must be.
a course on customer relations which, all the I asked Shaun, Bill and Mervyn how they felt Anyone out there know how to do it? Answers
guys agreed was very useful but, in their about their role as salesmen for the company. please to
opinion, didn’t go far enough. I was surprised to find that they all felt a very
“Most customers are very good,” said Bill. strong responsibility to do the best job they
“Some want to be involved; others take a step could, not just in the hope of a healthy tip at
back and leave you to it. We have to work out the end but also because they needed to get
very quickly what type of people they are.” the referrals, to sell the next job, that would
He felt that more training on how to deal with help keep the company in business and them
difficult customers would be helpful. “We in work. “We have a joint responsibility to make
always try to be polite, pleasant and have a it work,” they explained. “We are very proud
laugh with the customers, but sometimes they to work here. We all get on well and it shows.”
can be really difficult and, especially when Particularly impressive, I thought, was their
you are tired after a long job, it’s hard to know joint answer when I asked if it would make
the best way to deal with them.” Some people them even more keen to get referrals if they
have a natural ability to handle people, some were paid a commission for leads obtained.

June 2010 Removals & Storage 51

Golf down under

Golf the Tiger Woods way

The Moving Company from New Zealand took a unique opportunity
to hold an industry event in April: its 2010 open golf championship.

he event was made possible by the Woods very closely recently, perhaps for the
Steve Williams watches
holding of the FIDI conference in wrong reasons. He said, however, that Tiger Facundo Urtubey,
Melbourne and the OMNI conference was, probably the finest golfer that has ever Lift Van Argentina
immediately after in Queenstown, New lived and we are unlikely to see that sort of
Zealand. Seizing the opportunity Mark talent again in our lifetimes.
Pitcher, The Moving Company’s managing Amid the star gazing it was easy to forget
director, invited industry partners to that there had been a golf competition. The
Auckland for what turned out to be a truly winner was Rob Chipman from Asian Tigers in
special event. Hong Kong with Chris Meyer from Interconnex
The tournament was held over two days at close on he heals. Al Mithal from Star Worldwide
two championship courses in Auckland: Gulf in India finished furthest from the front.
Harbour Country Club and the Formosa Golf
Resort. 40 players tested their skills on the
twisting fairways and super-fast greens with
some putting in excellent performances.
On day two Mark invited a special guest to
the Formosa course: Steve Williams, Tiger
Woods’ caddy, recognised throughout the sport
as the world’s greatest. Steve started the
morning by giving all the players the inside
track on putting technique helping them
banish the dreaded ‘three putt’ from their
game forever. He then followed each group
around the course, caddying for them and
helping them put his advice into practice.
The prize giving included a collection and
auction of Tiger Woods memorabilia in aid of
Steve’s own charity The Steve Williams
Foundation that works to provide help for
children with cancer. The event raised around
US$40,000. In his speech Steve commented Steve Williams provides driving advice to
that many people had been watching Tiger Chryster Bosmyr and Jeff Mason

52 Removals & Storage June 2010

Golf down under

The winner Rob Chipman from Asian Tigers

Hong Kong receives his trophy from Steve Williams

Host Mark Pitcher

putts up with
Steve Williams
looking on

Above: Steve Williams

advises Chris Meyer
of Interconnex;
left: the assembled
field; below: Host
Mark Pitcher of The
Moving Company

June 2010 Removals & Storage 53


Jewel in the crown

Trafalgar Cases range of warehouse containers are generally accepted as being
the best in the removal & storage industry, with many gems in their range.

The standard “Warehouse Container”, the jewel in their crown,

has many features and benefits. The robust container can be used for
heavy duty storage, archiving or converted into a suite conversion kit.


Stanhope Works, Primrose Hill, Kings Langley, Herts WD4 8HS

Telephone: +44(0) 1923 261155. Fax: (0) 1923 268064.
E-mail: Web:
Diary Dates

Diary Dates
COMMITTEE MEETINGS 2010 Contact Greg Wildman: 01372 385985
Kent Area
Board of Directors Contact Tom Bourne: June 22 6.00pm Venue TBA
July 14 October 20 12.30pm Venue TBA
December 1 East Anglia Area
Contact Andrew Pearson: 01362 853777 Western Area
Executive Committee June 8 - Contact Ria Russell: 01278 447099
June 30 - September 14 - September 14 -
September 15 - October 12 - Speaker to be advised or general meeting for
November 24 - November 9 - current issues.
November 9 -
National Council New Met Area Possible skittles and fireworks evening at
June 15 - Contact Darren House: 01932 253737 Middlezoy. (To be confirmed dependent on
October 12 - September 14 - numbers and venue confirmation.)
‘Hog Roast’ evening kindly hosted by
Overseas Group Anglo Pacific at their premises: West Midlands Area
June 22 - Anglo Pacific, 5/9 Willen Field Road Contact Sarah Pargeter: 01384 377786
October 13 - London NW10 7BQ.
Commercial Moving Group North West Area MEETINGS 2010
June 17 - Contact Annette Harris: 0161 653 4455
October 14 - Contact Phil Stewart: 01786 448383
Yorkshire Area Meetings will be held at:
Contact Graham Puddephatt: Hilcroft Hotel, Whitburn September 14 -
June 23 - Venue TBA November 9 -
September 15 - Venue TBA
November 17 - Venue TBA

East Midlands Area

Contact Jayne Cliffe: 01778 394291
Meetings will be held at:
The Haycock Hotel, Wansford
September 15 7.00pm
November 17 7.00pm

Do you have any diary dates?

E-mail them to

Feature Schedule 2010

Every month Removals & Storage includes a number of feature items.
These are planned well in advance to allow members of and suppliers
to the industry to join in. Here’s what’s coming up.

July 2010: BAR conference; Brazil August 2010: Canary Islands

E-mail us on any of the topics mentioned, or with anything you wish to say, at or phone Charlotte Freestone on 01908 695500.

June 2010 Removals & Storage 55


BAR Memberships June 2010

Registered: Applications:
The following members have registered: BAR has received the following application for:
National Group National Group
Schepens International Ltd The London Removal Company
Memb No: S114 County House
Unit 17-18 Landford Common 221-241 Beckenham Road
New Road Kent
Landford BR3 4UF
Wiltshire Tel: 020 8676 6062
SP5 2AZ Web:
Tel: 01794 323558
BAR is sorry to lose the membership of the
Crispin Removals Ltd following companies whilst thanking them for
Memb No: C120 their past support:
18-24 Hows Street
National Group
E2 8EE Mundens Removals & Storage
Tel: 0207 7390303 Memb No: M051
International Associate
Overseas Group
Nat Ross, Dublin
S Dell & Sons Ltd Memb No: R304
Memb No: D012
Additional Trading Name
Additional Trading Names
EVL International an ATN of European Van
George Bird Removals & Storage an ATN Lines International Ltd
of CJS Removals Memb No: E007
Memb No: C023
The following company has ceased trading:
Simply Ship Redditch an ATN
of Hunts International (Removers) Ltd
Memb No: H054 AMC Removals Ltd
Memb No: A093
International Associate
Moving Star
Memb No: M330
41099 Boyce Road
PO BOX 6021
Tel: 001 510 675 9930

Any member wishing to make any

comment regarding an application
should do so in writing to BAR Head
Office within 21 days of receipt of
this notification.
Details of membership applications
in process may also be found on the
BAR website:

June 2010 Removals & Storage 57


Channel Islands Ireland Scotland/Europe

Scotland and Islands

Daily trade service to and from the Channel Islands

�� Packing services
�� Origin and destination
�� Local storage
�� International groupage
�� Export packing services

Tel: 01489 581 063 or 01489 579 997


Isle of Man

Established 1990

������������������������������������������� Sweden and Scandinavia

North West


58 Removals & Storage June 2010



France &
• Weekly services and competitive rates

• Tranship & Hoist services available

• Collection from your To download ou
depot or clients www.hamiltonsr r tariffs visit:
residence available Username:Trad
Password: Ham6 e

Contact our European department on 01379 851074

Germany and Austria Austria Eastern Europe

WH HUMPHREY & SON LTD Eastern Europe

Weekly shuttle service

Full, part and return loads
Weekly Groupage Service Poland, Hungary, Bulgaria
Austria, Slovenia, Croatia
Full origin and destination Romania, Czech Republic
services available.
German speaking staff
Contact Chris
Contact Darrel or Justin T: 020 88035151
Tel: 0208 144 0734 • Fax: 0844 770 7111 F: 020 88074141


• Regular runs to all areas • Full or part loads
TRADE • Receiving depot 10mins from M25 J5 ...or we collect
ROUTES • All deliveries and collections carried out by our own crews
Phone Paul for advice and genuine delivery/collection times
Switzerland Cyprus and Malta

� Weekly Services to
North and Southern Cyprus, Malta,
Egypt, Israel, Dubai, Morocco,
Canary Islands, Lebanon and Tunisia.

Contact Darrel or Justin

Tel: 0208 144 0734 • Fax: 0844 770 7111

June 2010 Removals & Storage 59


Spain United Arab Emirates


UK Office: Tel: 01843 585055
Mallorca Office Tel: 0034 971 693566

Regular Trade
�������� Services to
�������������������������������������������� ������ UNITED ARAB
����������������������������������������������������� ������ EMIRATES
Dubai, Sharjah
and Abu Dhabi


Full & part loads Memb No: GO13

Call Stuart, Sami or Jeremy on

01432 377477
fax: 01432 279894
����������������� ������������� Caribbean



Regular Trade
Services to
& all other major


Full & part loads Memb No: GO13

Call Stuart, Sami or Jeremy on

01432 377477
fax: 01432 279894

60 Removals & Storage June 2010


South America Australia and New Zealand

To Australia &
Trade services to and from Panama,Costa Rica,Puerto Rico Honduras,Dominican
Republic, El Salvador Ecudor Guatamala,colombia
Nicaragua./Brazil,argentina,peru,chile,bolivia, venezuala, mexico,

LCL, groupage and full container services to central and south america. Paima, fidi
New Zealand
,IAM, Bar. Warehouse receiving 6.30am-9.30pm saturdays 6.30am-4.00pm. ����������������������������������
Tel: +44 (0)1902 714555
Fax: +44 (0)1902 427837
Atlantis Overseas Removals
Email: Receiving Birmingham
Burke Bros Moving Group, Burke Bros Trading Estate, Fox's Lane, Wolverhampton, and Leeds
West Midlands. WV1 1PA
������ 01132 789191
������������0121 451 1588

Worldwide China South Africa

Trade Rates �����������������
to Europe �����������������������������
Regular Services to all Major ����������������������
Destinations Worldwide
Receiving in Windsor & Stourbridge ������������������������ Training
Contact Mike, Chris or Steve on ����������������������������
01633 488 100 ���������������������������

G&R Advert 60x60mm:Layout 1 20/10/08 16

Piano Specialists Trailer Hire

THE PIANO From car trailers to 3200 cubic feet
stepframes, 8 container �����������
curtainsiders unsignwritten haulage
A family run business, Est. in 1968.

available too. (UK and Europe).

WEEKLY EUROPEAN SERVICE ������������������������
020 8795 4838 or 01793 731696
Recommended by the worlds finest piano manufacturers,
auctioneers, music colleges & academies.
Computers and Internet �����������������������������������
Mem. No G005
100 BOLLO LANE, CHISWICK, LONDON W4 5LX �����������������������������������������
Tel: +44 (0) 20 8994 9733 Fax: +44 (0) 20 8995 0855 ��������������������������������

External Elevators

June 2010 Removals & Storage 61

Strip Ad Trade Services:Layout 1 12/5/10 12:55 Page 1
Trade Storage

Cadogan Tate® Trade Services

TRADE STORAGE – Please call Alan Carpenter 0208 963 3905

Depots in LONDON NW10 – WOKINGHAM (M4) – OXFORD (M40)
Secure alarmed warehouses – helpful flexible service - competitive rates�
EXTERNAL ELEVATOR – Please call Alan Carpenter 0208 963 3905
External access up to 6 th floor – no stair/lift work. Includes Operator & Equipment.
Immediate payback in saved time & money.
EUROPEAN GROUPAGE – Please call Stuart Ashe 0118 989 5500
Fortnightly air-ride satellite tracked service between London, Paris, Geneva & Côte d’Azur.
Fine Art service available. Trade rates. Warehouse Containers

We are not a removal company or

your competitor, you are our clients
on which our business depends.
They say that imitation is a form of
flattery - but there is only one
Trade Storage Limited.
London or Swindon
0208 795 4838 or 01793 731696

How do you find the

right person for the job?
Advertise your job vacancies in
Removals & Storage magazine
“I would highly recommend R&S magazine to any
Removal Company wishing to advertise their job vacancies.
I cannot praise the classified team highly enough for their
professonalism, pro-activeness, skill and design capabilites.
If all our suppliers were out of the same mould, and achieved
the same results for us, our professional working life would be
made a great deal easier!”
Mina Patel, Bishop’s Move

Call Marianne Lee on:

01908 695500
or email:

62 Removals & Storage June 2010


Journal of the British Association of Removers

1st January 2010

DISPLAY AD RATES* (per insertion) 1–6 Insertions 7–12 Insertions

Members/Affiliates Non-Members Members/Affiliates Non-Members

Full Colour Full Page £745 £928 £707 £886

Half Page £470 £583 £434 £547
Quarter Page £279 £350 £266 £335
Mono Full page £473 £593 £434 £542
Half Page £343 £429 £308 £386
Quarter Page £220 £276 £208 £260
Inside Front Cover £886 £1110 £849 £1066
Outside Back Cover £955 £1157 £905 £1129
Front Cover (full colour, per single insertion) £964 £1190


Full Page: Half Page: Quarter Page: Front Cover:
Trim 297mm x 210mm Horizontal 135mm x 188mm Horizontal 66mm x 188mm Trim 210mm x 210mm
Bleed 303mm x 216mm Vertical 272mm x 92mm Vertical 135mm x 92mm Bleed 210mm x 213mm


All advertisements to be supplied in eps format
Situations Vacant £2.15 per word (min 15 words)
(CMYK, 300dpi) with fonts and pictures embedded or
Sales and Wants £2.15 per word (min 10 words) as a high resolution PDF (Acrobat Distiller settings can
Boxed Ad £26.50 (per single column cm) be supplied on requ est). Please send on CD (with a
(Picture £16 extra) printed colour copy for checking layout)**
to the address below, or by email:
Box Number £26.50
Loose Inserts £278 per 1,000
(per A4 sheets supplied) GUARANTEED POSITIONS
All guaranteed positions, excluding front cover, inside
Half Page Mono £509 front cover and outside back cover, are charged at
Half Page Colour £614 normal rates plus 20% and are subject to availability.
Quarter Page Mono £422
Quarter Page Colour £500 All enquiries to:
TRADE RATES* Marianne Lee,
The Words Workshop,
Trade notices are booked per unit or multiples thereof, 26 Swanwick Lane,
and run for a minimum of 12 months. Broughton,
One unit measures 30mm x 1 column (60mm) Milton Keynes, MK10 9LD.
1 unit mono £391 per annum Tel: 01908 695500
1 unit colour £508 per annum
All rates shown cover the cost of advert insertion only.
10th of the preceding month
Advertisers should provide their own advertising
artwork. Removals & Storage can generate new or
amend existing artwork for an additional charge.
All advertising must be paid for in advance by credit card.

* All prices are subject to VAT at the current rate.

** If no colour print is supplied, The Words Workshop cannot accept responsibility for the correct reproduction of the advertisement.
Removals and Storage is produced by The Words Workshop on behalf of The British Association of Removers.
All display rates shown are per single insertion, based on singular or series bookings for editions of R&S within 12 calendar months.

June 2010 Removals & Storage 63


Classified Are You Looking To Sell?

Charges We are looking to buy good quality household moving and storage
companies in London and the home counties.
All classified advertisements should be booked no later than the 10th Please call 07933 123 123
and received no later than the 15th of the month preceding publication. in full confidence for a quick decision.
For all advertising enquiries please contact:
Marianne Lee at The Words Workshop,

26 Swanwick Lane, Broughton, Milton Keynes MK10 9LD
Tel: 01908 695500 Fax: 01908 690099

Situations Vacant
For Sale and Wanted ads
£2.15 per word (min 15 words)
£2.15 per word (min 10 words)
Boxed Ad (Semi-Display) £26.50 per single column centimetre
(Please note all lineage & semi-display ads are set by R&S in house style)
Half Page Mono £509
Half Page Colour £614
Quarter Page Mono £422
Quarter Page Colour £501
Box Number +£26.50
All charges are plus VAT.

Box Numbers
Replies to Box Number advertisements should be sent to:
The Advertiser
Box no. (XYZ)
The British Association of Removers
Tangent House, 62 Exchange Road, Watford, Herts WD18 0TG

Situations Vacant
In line with the Sex Discrimination Act, all positions are open to male Advertise your job vacancies in
and female applicants.
Removals & Storage magazine
Vehicles Call Marianne Lee on:
01908 695500
Purchasers of a vehicle advertised in Removals & Storage should satisfy
themselves that the payload/volume is suitable for the purpose for
which they intend to use it. or email:

Situations Vacant

��� ����� ��� ������� ������������ �������� ������ ���� ������������ ���������� ���� ���������
��������� ��� �������� ����� ��������� �������� ���� ��������������� ��������� ������ ���� �����
�� ����������� ��������� ��� ������� ���� �������� ��������� ������ ���� ���� ��� ���� ������� ��� ����



64 Removals & Storage June 2010

������������������������� ������������������

The Words Workshop ...

moving is our business
W hen it comes to writing it’s important to get things spot on. Whether it’s a
newsletter, an article for a magazine, the words on your website, or an advert
for the Removals & Storage, it’s important that you get the message just right.
Steve Jordan, our managing director, has worked in the moving business for over
thirty years and is a familiar face to many in the industry – he is also the editor of
this magazine. Steve’s long experience both as a moving man and a copywriter
has enabled him to assemble a team of writers that really know how the moving
business works - and that means we are in a unique position to provide the
right words for your business.
So, if you’re wracking your brains trying to think of a catchy story that will
get you in the news, want to start a newsletter but don’t have the time, or
simply hate writing - give us a call, we’ll be happy to help.

Call: +44 (0) 1908 695500

or visit:
The Words Workshop
26 Swanwick Lane
Broughton, Milton Keynes
The right words for your business United Kingdom MK10 9LD

��������������������� BOOK YOUR
��������������������� CLASSIFIED
�������������������������� ADVERTISEMENT

�������������������������������������������������������������������������� FOR




��������������������������������������������������������������� FOR


Contact Marianne Lee

Tel:01908 695500 Fax:01908 690099

June 2010 Removals & Storage 65



Make and Model
Marsden Vanplan
X container,
new MOT to June

full service histo
ry XX XX Xkm.
Feature, feature,

feature, feature,

feature, feature,

LEZ compliant.
Asking price

£501 £188
Contact XX XX
Phone and em
FOR +VAT ail address

Contact Marianne Lee
Tel:01908 695500 Fax:01908 690099 Contact Marianne Lee Tel:01908 695500 Fax:01908 690099

Order additional copies of R&S

R&S is published monthly and costs only £48 a year for
UK companies and £72 a year for Overseas companies.
You may order as many copies as you wish.
Please send your order with payment to:
British Association of Removers,
Tangent House,
62 Exchange Road,
Herts WD18 0TG

Please send copies of Removals & Storage to: I enclose a cheque for
Name made payable to: The British Association of Removers
Address I wish to pay by debit/credit card (not Amex)
Card number

Tel no Expiry date MM/YY
email Security code

66 Removals & Storage June 2010

Trade Secrets
Find out what you can achieve on-line with
our trade groupage shipping services,
and make sure you’re in the know.
We’ve been in the business for
30 years and offer frequent
sailings on all routes to major
destinations worldwide.

We’ll arrange shipment on the vessel

promised and nominate reliable FIDI
agents at destination. With depots in
London, Manchester and Glasgow we
offer a competitive groupage solution
wherever you are located.

At Anglo Pacific we understand

your business and will ensure
that your goods are handled
professionally from start to

Visit our website or simply call

our friendly experts and
get the facts.

Memb No: A026

Our Services
◆ Continuous receiving in London, Manchester and Glasgow
◆ Worldwide LCL, FCL and airfreight services
◆ Regular groupage services to Australasia, North America, South Africa, S.E. Asia, Dubai, Cyprus
◆ On-line sailing schedule updates and shipment tracking

FREEPHONE 0800 707 6093

Or visit us at London, Manchester, Glasgow