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Browse FAXstf Pro Help

Getting Started

FAXstf Feature Overview

Using the FAXstf Pro Application

Sending a Fax

Sending a QuickFax

Group Faxing

Modem Status

www.smithmicro.com Fax History

Legal Notices

Help Topics FAXstf Pro Help : Welcome to FAXstf Pro!

FAXstf Overview Welcome to FAXstf Pro for Mac OS X!

Getting Started For answers to specific questions, type a word or phrase in the box above. To
explore what you can do with FAXstf Pro or FAXstf Server, click a topic on the left.
The FAXstf Pro
Application

Sending a Fax

Sending a QuickFax

Modem Status

Fax History

Multiple Users

FAQ

Legal Notices

More Help Topics…

www.smithmicro.com

Help Topics FAXstf Pro Help : Getting Started

FAXstf Overview After the initial installation of FAXstf Pro a setup assistant will open automatically
and guide you through the setup of FAXstf Pro. The steps outlined in the setup
Getting Started assistant are also listed below:

The FAXstf Pro
Application Step 1: Enter FAXstf Serial Number
In this step you will enter the FAXstf serial number that you received when you
Sending a Fax purchased FAXstf. After entering the serial number, status text will appear at the
bottom of the window confirming your number. Click Continue to proceed.
Sending a QuickFax
Step 2: Enter My Information
Modem Status In this step you will enter your contact information. This information will be used
to register your copy of FAXstf as well as populate the sender information of your
Fax History cover pages and page headers. Once all fields have been populated, click Continue
to proceed.
Multiple Users

FAQ Step 3: Product Registration
In this step you will register your copy of FAXstf. You can opt-out of notifications
Legal Notices from Smith Micro and its partners by unchecking the appropriate boxes. Click
Register Now to register FAXstf. Click Continue to proceed.
More Help Topics…

Note that FAXstf must be registered to obtain product support and product
updates.

Step 4: Important Notice
This step alerts you to the fact there there is a conflict between FAXstf and the
built-in fax capabilities of OS X. The ability to receive a fax by OS X must be
turned off for FAXstf to function properly on your machine. Failure to turn off the
built-in fax reception capability of OS X will result in competition for the modem
which will disable the modem. Click the Open Print and Fax Prefs button to be
taken to the System Preferences where you can turn this off. Click Continue to
proceed.

Step 5: Add FAXstf to the Printer Setup Utility
The FAXstf printer driver named FaxPrint was already added to the Printer Setup
Utility and configured by the FAXstf installer. If you would like to launch the Printer
Setup Utility and verify this or if you need to re-add FaxPrint manually click the
Open Printer Setup button. Click Continue to proceed.

Step 6: FAXstf Setup Complete!
You have completed the setup process for FAXstf and are ready to begin sending
and receiving faxes. Click Start FAXstf X to automatically launch the FAXstf Pro
application and begin.

www.smithmicro.com

Help Topics FAXstf Pro Help : FAXstf Pro Overview

FAXstf Overview Welcome to FAXstf X Pro - the easiest way to put powerful fax management at your
fingertips! FAXstf X Pro has been engineered exclusively for users who need
Getting Started advanced intuitive features to send and receive faxes.

The FAXstf Pro
Below is a list of the most powerful features provided by FAXstf Pro. Click on the
Application feature to see detailed information about it.
Sending a Fax
Fax from any application
Sending a QuickFax FAXstf Pro will allow you to send a fax from virtually any document-based
application. Simply select FaxPrint as your printer to turn your machine into a fax
Modem Status machine.

Fax History
Quick Fax
Multiple Users Send a short 1 page fax directly from the FAXstf Pro application. No need to launch
another application. Preview your completed Quick Fax before sending it.
FAQ
Auto Print of received faxes
Legal Notices Automatically send faxes that you receive directly to the printer of your choice.

More Help Topics…
Auto Email of received faxes
Automatically forward faxes that you receive to your email.

Execute AppleScript's after receiving a fax
Execute any pre compiled AppleScript after receiving a fax.

Custom Cover Pages
FAXstf Pro allows you to select from a variety of pre-installed cover pages and page
headers. Of course, you can also create your own in the built-in cover page editor
using company logo's and/or other graphics for professional looking faxes.

Multiple Modem Support
FAXstf Pro can utilize multiple modems simultaneously to send and receive faxes.

Export to PDF, TIFF, or Fax
Faxes you have received or created can be exported from FAXstf Pro as PDF or TIFF
format. You can also export as fax format to quickly backup all of your important
faxes.

Address Book Lookup
When receiving a fax, FAXstf Pro will search your OS X Address Book for a fax
number that matches the remote station message of the person faxing you. The
name of that person will be displayed during fax reception.

Automatic fax reception

Location Support Create custom settings for different locations so faxing from the road is as easy as faxing from the office. www. Fax History FAXstf Pro tracks the history of each fax. This log is preformatted so you can save it as a tab-delimited text file to be imported into a database or spreadsheet for accounting purposes.smithmicro. Automatic Fax Retries Faxes that fail to go through for any reason will be automatically retried a customizable number of times at a customizable interval. FAXstf Pro supports the manual sending and receiving of faxes. Don't see the fax number you want? No problem. Manual Send and Receive Only have one phone line? No problem. Easy Fax Addressing FAXstf Pro is tightly integrated with the Mac OS X Address Book. just type in a name and/or fax number to address the fax. Quickly know to whom you have sent any fax as well as the minute details of the fax transmission. Automatically see any destination in your Address Book that contains a fax number. Notify of Fax Reception The FAXstf Pro icon in the Dock will quickly tell you how many unread faxes you have in your Inbox. Customizable Browser The folder structure of FAXstf Pro application is fully customizable so you can easily create archives for your important faxes.com . Modem Detection Not familiar with modems? FAXstf Pro will auto-detect and configure any Class 1 USB modem that also supports OS X.Faxes can be automatically received on any number of rings. You can also configure FAXstf Pro to not answer incoming calls. Fax Activity Log A consolidated list of every fax you have sent or received. Fax Schedule Faxes can be scheduled to be sent at a later date.

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Help Topics FAXstf Pro Help : About the FAXstf Pro Application FAXstf Overview The FAXstf Pro application is the central location where you manage your fax documents and configure all FAXstf Pro preferences. These options can be configured in the Preferences. Sending a Fax Creating custom Cover Pages and Page Headers Sending a QuickFax The FAXstf Pro application utilizes a built-in cover page editor. Viewing a fax Printing a fax Deleting a fax Renaming a fax Forwarding a fax Emailing a fax Moving faxes Reviewing a fax's history Creating fax folders Deleting fax folders Renaming fax folders Exporting faxes Importing faxes FAXstf Pro Preferences The FAXstf Pro Preferences is where all configuration options for FAXstf Pro exists. You can also fax directly from Getting Started the FAXstf Pro application via Quick Fax or by forwarding an archived fax. Location Modem Setup Network Fax Settings My Information . You can use this editor to create new custom cover pages or you can also manually create cover Modem Status pages using the TextEdit application located in the Applications folder. The FAXstf Pro application supports advanced features such as creation of custom The FAXstf Pro cover pages. Cover pages can be created in the built-in editor using an existing cover page as a Fax History template or you can start from a blank canvas. auto-printing of received faxes. FAQ Managing Faxes and Folders Legal Notices There are many options available for managing your faxes. and Application AppleScript support. All More Help Topics… options for managing faxes and folders are available in the Fax and Fax Folders menus. auto-emailing of received faxes. The most commonly- used options are available in the button bar of the FAXstf Pro application. Multiple Users Show me how to create cover pages in the FAXstf Pro application.

com . FAXstf Pro also maintains a consolidated list of all faxes that you have sent and received called the Fax Activity Log. Fax History Fax Activity Log www. Sending a Quick Fax Fax Activity Logging There are two methods of keeping track of your fax usage. Cover Page Quick Fax You can send a short one-page fax directly from the FAXstf Pro application.smithmicro. FAXstf Pro has a Fax History feature which stores the individual history for every fax on a fax-by-fax basis.

With the document you want to fax open in an application. In the Cover Page tab select the Page Header and Cover Page that you want Legal Notices to use. The fax will now be sent using the information that you have provided. Helpful Information: How do I send a fax to a group of people? I don't see Fax Print in the Printer popup menu. FAXstf can not initialize my modem because it is in use by another process. 6. On Mac OS X 10. 5. Notice that the default Print button in the right corner of the sheet changes to Fax. In the Quality tab select the fax quality and tone that you want to use. You Getting Started can not send a fax from an application running in the Classic layer. You can also drag destinations into this list from Microsoft Entourage or Palm Multiple Users Desktop. You can check for errors or transmission details using the Fax History feature. You can also elect to save this fax as a draft by clicking the Save as Draft radio button.Help Topics FAXstf Pro Help : Sending a Fax FAXstf Overview Using FAXstf you can send any document as a fax using a fax modem and telephone line from virtually any document-based application running in OS X. follow these simple steps: The FAXstf Pro Application 1. In the Send To tab select the fax destination(s) from the list. Select Fax Options from the printer options menu if not already displayed Modem Status by default.3+. 9. 4. In the Print sheet select Fax Print in the Printer popup menu. Click the Fax button. The More Help Topics… highest quality is used by default. Once sent. Select the appropriate location from the Current Location popup menu FAQ below the destinations list. The fax will reside in the Out box of the FAXstf Pro application until it has been sent. To create and send a fax or to schedule a fax to be sent at a later date. 7. If the Fax History destination does not exist you can add it from the Quick Address area. 8. Enter the note that you want to appear on the cover page. it will be moved to the Sent folder. What do I do? What if my fax is not sent successfully? Where do the fax destinations come from? . 3. Do not modify these settings if you wish to send this fax immediately. In the Schedule tab you can set the send time of the fax if you wish to send it at a later date. Sending a QuickFax 2. select Print from Sending a Fax the File menu.

I need to use a dial prefix or suffix when sending a fax. What is a draft? www.com .smithmicro.

You can also address a Quick Fax using vCard's from Sending a QuickFax Microsoft Entourage or Palm Desktop. Fax History 5. Enter a quick note.Help Topics FAXstf Pro Help : Sending a QuickFax FAXstf Overview A short 1 page fax can be sent directly from the FAXstf application. Click the Preview button to see what your Quick Fax will look like when it is received. Click here for more information about using these address books. To save the Quick Fax as a draft follow the steps above and click the Legal Notices Save As Draft button rather than the Send button. 4.com . More Help Topics… www. 2.smithmicro. Click the Quick Fax button in the button bar or select New Quick Fax from Application the File menu. Modem Status 3. follow these instructions: Getting Started The FAXstf Pro 1. Click the Send button. The Quick Fax will be saved to the Drafts folder of the FAXstf application. FAQ Note that you can also save this Quick Fax as a draft for later use rather than fax it immediately. Select your current location and the template to use for this Quick Fax. click the Quick Address button and add it. To send a Quick Fax. Multiple Users 6. If the fax destination does not exist. In the Quick Fax window select the fax destination from the list of Sending a Fax destinations.

the group must already exist in the Mac OS X Address Book.smithmicro. Fax History Helpful Information: Multiple Users FAQ Show me how to send faxes to people in my Microsoft Entourage or Palm Desktop address books Legal Notices More Help Topics… www.Help Topics FAXstf Pro Help : Faxing to a Group FAXstf Overview FAXstf Pro is capable of sending a single fax to multiple destinations. To send a fax to Getting Started a OS X Address Book group. Sending a QuickFax Modem Status For help in creating groups in the Mac OS X Address Book. When addressing the fax simply click the checkbox next to the group name The FAXstf Pro in the destinations list. Simply select every user in the destinations list that you want to receive the fax.com . Sending a Fax then click the turn down arrow to the left of the group name and uncheck anyone's name in the group to whom you do not want to send the fax. launch the Address Book and select Address Book Help from the Help menu. Application To exclude someone in a group first check the checkbox next to the group name.

Below is a list of the messages that are commonly displayed. Sending a Fax Sending a QuickFax Modem State Messages: Below is a list of modem states that are commonly displayed in the FAXstf Modem Modem Status Status window. These states occur when sending or receiving a fax and tell you about the progress of the current fax transmission. To configure the modem open the FAXstf Preferences window. When not sending or Getting Started receiving a fax. click the Modem Setup button.Help Topics FAXstf Pro Help : Modem Status Messages FAXstf Overview The Modem Status window will show you at any time as much information as possible about the current status of every fax modem in use. messages about the current state of the modem are displayed under the name of the modem in the window. Fax History Waiting For Call: The modem is configured properly and ready to Multiple Users send and receive faxes. Detecting Modem: FAXstf Pro is communicating with the modem to determine its type and capabilities. Faxes can not be sent or received. More Help Topics… Modem Not Configured: FAXstf Pro is aware of a modem but the modem has not been configured for faxing. while sending or receiving The FAXstf Pro a fax messages about the progress of the current fax transmission will be Application displayed under the name of the modem. To reactivate the modem open the FAXstf Pro Preferences window. Likewise. These states occur when not sending or receiving faxes and tell you about the current state of the modem itself. click the Modem Setup button. then click the Reset Modem button followed by the Apply Now button. FAQ Idle: The modem will not recognize inbound calls because the port Legal Notices is closed. . Disabled: Modem has been disabled. possibly to connect to the Internet. You are still able to send faxes in this state. In Use By Another Process: This modem is in use by another process. then select the desired state in the Current State popup menu. Imaging Fax: FAXstf Pro is converting your document into a fax. Initializing: FAXstf Pro is initializing the modem to prepare it to send and receive faxes. Fax Transmission Messages: Below is a list of fax transmission messages that are commonly displayed in the FAXstf Modem Status window.

Job Failed (error number): The fax transmission failed.com . This error code may be useful in determining the cause of the failure. Receiving Fax Page x: The number of pages that you have received so far.Dialing (fax number): The fax number dialed by the modem. Note that the number of rings that FAXstf Pro answers the call on can be configured in the Modem Setup panel of the FAXstf Preferences. Ringing: FAXstf Pro has recognized an inbound call. An error code is displayed. Job Completed: The fax transmission completed successfully. Answering: The desired number of rings has reached and FAXstf Pro has answered the inbound call. Sending Fax Page x of y: The current progress of the fax you are sending.smithmicro. www.

Sending a Fax To view the history of any fax document that you have created or received simply click the fax to select it and then click the Fax History button in the button bar of Sending a QuickFax the FAXstf Pro application.Help Topics FAXstf Pro Help : Fax History FAXstf Overview FAXstf Pro tracks the individual history of all faxes on a document-by-document basis. This feature allows you to know every fax destination to which any fax was Getting Started sent.The Overview tab of the Fax History sheet displays the details of the last fax transmission.Helpful Information: Fax History How do I see a consolidated record of every fax that I have sent or Multiple Users received? FAQ Legal Notices More Help Topics… www. the results of all transmissions. The FAXstf Pro and fax resolution.smithmicro. remote station message. A post-processing that occurred to a received fax such as auto- Application print or auto-email forwarding is also noted here. and even the minute details of the fax such as the transmission speed. The Log File tab displays the entire history of Modem Status this fax document. exactly when it was faxed.com .

NON- INFRINGEMENT OF THIRD PARTY RIGHTS. DO NOT USE THE SOFTWARE. SHOULD THE SOFTWARE PROVE DEFECTIVE. Except as permitted by applicable law and this License. BY INSTALLING AND USING THE SOFTWARE. THE MANUFACTURER DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS. however. DISCLAIMER OF WARRANTY ON SOFTWARE YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SOFTWARE IS AT YOUR SOLE RISK. you may More Help Topics… not decompile. OR OTHERWISE. RELIABILITY. You may make one copy of the Software in machine-readable form Legal Notices for backup purposes only. Any use or disclosure of this program. The Software in this package and any copies which this License authorizes you to make are subject to this License. or its algorithms. The backup copy must include all copyright information contained on the original. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY THE MANUFACTURER OR ANY AUTHORIZED REPRESENTATIVE SHALL CREATE A WARRANTY. or on any other media Sending a QuickFax (collectively the "Software") are licensed. to you. Your rights under this License will terminate automatically without notice if you fail to comply with any term(s) of this License. MERCHANTABILITY OR SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE. EXPRESS OR IMPLIED. OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE. USING ANY PART OF THE Application SOFTWARE INDICATES THAT YOU ACCEPT THESE TERMS. DISTRIBUTORS AND ANY LICENSOR(S) EXPRESSLY DISCLAIM ALL WARRANTIES AND/OR CONDITIONS. loan. disassemble. rent. distribute. BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND/OR CONDITIONS OF TITLE. ACCURACY. other than in strict accordance with this license agreement. INCLUDING. YOU (AND NOT THE MANUFACTURER OR ANY AUTHORIZED REPRESENTATIVE) ASSUME THE . THE MANUFACTURER DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE OR RELATED DOCUMENTATION IN TERMS OF THEIR CORRECTNESS. FAXstf Pro Help : Software License Agreement and Legal Help Topics Notices FAXstf Overview Smith Micro Software License Agreement PLEASE READ THIS SOFTWARE LICENSE AGREEMENT ("LICENSE") CAREFULLY BEFORE Getting Started USING THE SOFTWARE. lease. IF YOU DO NOT AGREE TO The FAXstf Pro THE TERMS OF THIS LICENSE. YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS LICENSE. modify. may be actionable as a violation of the Manufacturer's trade secret rights. reverse engineer. Fax History Multiple Users PERMITTED USES AND RESTRICTIONS This License allows you to install and use the Software on a single computer or digital FAQ device at a time. You own the media on which the Software is recorded but Smith Micro Software. Sending a Fax LICENSE The software accompanying this License whether on disk. protocols. transfer your rights under this License provided you transfer the related documentation. THE SOFTWARE IS PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND AND THE MANUFACTURER ITS SUPPLIERS. CONFIDENTIAL DISCLOSURE This software contains trade secrets and proprietary know-how belonging to the Manufacturer and it is being made available to you in strict confidence. OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED. or interfaces. not sold. You may. create derivative works from the Software or transmit the Software over a network. This License does not allow the Software to exist on more than one computer at a time. FURTHERMORE. Inc. this License and a copy of the Software to a party who agrees to accept the terms of this License and destroy any other copies of the Software in your possession. CD. and/or its licensor(s) (the Modem Status “Manufacturer”) retain title to the Software.

CONSEQUENTIAL. except for its conflicts of laws principles. or portion thereof.227-7013 or subparagraphs (c)(1) and (2) of the Commercial Computer Software-Restricted Rights clause at 48 CFR 52. LOST PROFITS AND BUSINESS INTERRUPTION.227-19. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES. DISTRIBUTORS AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT. Otherwise. REPAIR OR REPLACE YOUR COPY OF THE SOFTWARE. EXEMPLARY. Inc. TITLE OR NON- INFRINGEMENT OF THIRD PARTY RIGHTS. to be unenforceable. IN NO EVENT SHALL THE MANUFACTURER'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED THE AMOUNT PAID FOR THIS LICENSE TO THE SOFTWARE. HOWEVER. AT ITS OPTION. the remainder of this License shall continue in full force and effect. U. ARISING IN ANY WAY OUT OF THIS AGREEMENT OR THE USE OF (OR INABILITY TO USE) THE SOFTWARE HOWEVER CAUSED AND WHETHER ARISING UNDER A THEORY OF CONTRACT. INCLUDING BUT NOT LIMITED TO DAMAGES FOR COMPUTER MALFUNCTION. 51 Columbia.. as applicable. . The Manufacturer is Smith Micro Software. Aliso Viejo. or disclosure by the U. AND MANUFACTURER'S SOLE OBLIGATION SHALL IN ANY CASE BE THAT MANUFACTURER WILL. LIMITATION OF LIABILITY REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE OR OTHERWISE. duplication. ITS SUPPLIERS. PROVIDED. IN WHICH CASE THE DURATION OF ANY SUCH IMPLIED WARRANTIES IS LIMITED TO SXITY (60) DAYS FROM THE DATE YOU FIRST INSTALLED THE SOFTWARE ON YOUR COMPUTER. MANUFACTURER. REPAIR OR CORRECTION. OR TERMINATE THIS LICENSE AGREEMENT AND REFUND AMOUNTS ALREADY PAID THEREFOR BY YOU. CA 92656. Exclusive jurisdiction over and venue of any suit arising out of or relating to this Agreement will be in the state and federal courts of Orange County. THAT YOUR SOLE AND EXCLUSIVE REMEDY. TO THE EXTENT PERMITTED BY THE LAW OF THE JURISDICTION IN WHICH LICENSEE OBTAINED THIS LICENSE. S. COMPLETE AGREEMENT This License constitutes the entire agreement between the parties with respect to the use of the Software and supersedes all prior or contemporaneous understandings regarding such subject matter. SPECIAL. EVEN IF MANUFACTURER. DISTRIBUTORS OR LICENSORS WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. No amendment to or modification of this License will be binding unless in writing and signed by the Manufacturer. this License shall be governed by the laws of the United States and the State of California.S. TORT OR ANY OTHER LEGAL THEORY. LOSS OF INFORMATION. SO THE DISCLAIMER OF IMPLIED WARRANTIES ABOVE MAY NOT APPLY TO YOU. ITS SUPPLIERS. Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause of DFARS 252. If for any reason a court of competent jurisdiction finds any provision. then the local law in which the subsidiary sits shall govern this License. Use. GOVERNMENT END USERS The Software is provided with RESTRICTED RIGHTS. CONTROLLING LAW AND SEVERABILITY If there is a local subsidiary of the Manufacturer in the country in which the Software License was purchased. Export or re-export of Software to any entity on the Denied Parties List and other lists promulgated by various agencies of the United States Federal Government is strictly prohibited. AND THE COST TO OBTAIN SUBSTITUTE SOFTWARE. re-export of this Software is governed by the laws and regulations of the United States and import laws and regulations of certain other countries. California. OR INCIDENTAL DAMAGES OF ANY CHARACTER. EXPORT LAW ASSURANCES Export. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THIS LIMITATION MAY NOT APPLY TO YOU.ENTIRE COST OF ALL NECESSARY SERVICING..

Version 20050421 “FAXstf” and the Smith Micro logo are trademarks of Smith Micro Software. Revision: CAK101607 www.com . Inc.smithmicro.

You can also click the Show Modem The FAXstf Pro Status button in the button bar of the application if you have added it. When receiving a fax the station message of the remote fax device is displayed here. Application Sending a Fax To stop a fax transmission simply click the Stop button. When receiving a fax if the remote station message matches the fax number of any person in your Mac OS X Address Book. Below is a brief description of these items: Fax History Multiple Users Elapsed Time: The amount of time that has passed since FAXstf began sending or received the fax.com . Message Log: These are technical details of the communication between FAXstf and the remote fax device. Helpful Information: Tell me more about the messages that are displayed in the Modem Status window. Sending a QuickFax To see more details about the current fax transmission click the Show Details down arrow of the window. Legal Notices More Help Topics… Name: When sending a fax the name of the person you selected to receive the fax will appear here. To see the status window select Getting Started Show Status from the Window menu of the FAXstf Pro application. www.Help Topics FAXstf Pro Help : FAXstf Modem Status FAXstf Overview You can easily see the current status of any fax-capable modem connected to your machine using the FAXstf Modem Status window. the name of that person will be displayed here. and the message log. This will display elapsed time. Modem Status the remote station message. The name of the modem and it's current status are displayed.smithmicro. name of the remote fax device. Phone Number: When sending a fax the fax number of the person you selected to receive the fax will appear here. FAQ Speed: The speed of the current fax transmission. These details may be helpful in the event of a fax transmission failure.

When Multiple Users faxes are received the current user will only be able to view the first page of the fax (to determine its owner). Helpful Information: Tell me more about the initial setup of FAXstf Pro Tell me more about working with faxes within the FAXstf Pro application www. Modem Status Routing Received Faxes to other UsersWhen multiple people are using FAXstf Pro Fax History on the same machine. each user has a drop box under the System In Box. that modem Sending a QuickFax settings are global.smithmicro. Note. each user should login as they normally do. After installation and setup of FAXstf Pro. When it is determined to whom the fax belongs. Location preferences. The fax will then be visible in that persons In Box when he next logs in. however. your contact info and cover page preferences are unique to each user. Once the correct serial number has been entered you can The FAXstf Pro register yourself as a FAXstf Pro user and configure the software. All faxes are received into the System In Box where they can be routed to other users. Legal Notices More Help Topics… If you accidentally drop a fax onto the wrong persons drop box you can simply undo it by selecting Undo Fax Drop from the Edit menu.com . Application Sending a Fax FAXstf Preferences such as Fax Settings. Any changes made in the Modem Setup panel of the FAXstf Preferences will be effective for all users logged into that machine. On Getting Started the initial launch of FAXstf Pro you will be prompted by a registration window for your serial number.Help Topics FAXstf Pro Help : Multiple FAXstf Pro Users FAXstf Overview Multiple users with login accounts on the same machine can use FAXstf Pro. it can be FAQ dropped into the appropriate user's drop box.

If you are having trouble finding the answer to your question. More… Q) Can I share my FAXstf printer driver to simulate network faxing? A) No. To use FAXstf Pro in Mac OS X 10. The FAXstf Pro This FAQ addresses questions for the FAXstf Pro and FAXstf Application Server products. If you share your printer drivers in Printer Setup Utility other Panther users will be able to see your fax printer driver but will not be able to use your machine to remotely send a fax.smithmicro. Q) Does FAXstf Pro support Fast User Switching? A) Yes. More… More Help Topics… Q) Why can't I manually move or delete a fax from the Out box? A) Faxes in the Out box can not be moved or deleted until all fax retries have been exhausted. if you have your preferences set to retry every fax 3 times.3 and newer and FAXstf Pro simultaneously? Multiple Users FAQ A) No. A list of help topics for FAXstf Pro can be Getting Started found here. you can force- delete any fax in the FAXstf Pro application at any time using Option-Delete key combination. More… Q) My Apple Internal Modem may not be generating calling tones when sending a .com for more information. FAXstf Pro fully supports Panther (OS X 10. Multiple logged in users on the same machine can fast-switch between user accounts with no problems. try typing your question into the Ask a Question field above. Select your product: Sending a Fax FAXstf Pro FAXstf Server Sending a QuickFax Modem Status FAXstf Pro Questions: Fax History Q) Can I use the built in fax capabilities of Mac OS X 10.3) and newer. Although. FAXstf X Server. Visit www. the fax in the Out box can not be moved until the 3rd attempt.3 and newer you must disable the fax reception capability of the OS in the Print & Fax Legal Notices panel of the System Preferences. does support true client-server network faxing. Our network fax product.Help Topics FAXstf Pro Help : Frequently Asked Questions FAXstf Overview This information has been provided to help quickly answer your questions regarding FAXstf Pro and FAXstf Server. For example.

then reinstall FAXstf Pro. Consult your modem's documentation for this information. Make sure you quit the Printer Setup Utility application before reinstalling. Q) How do I know if I can use my USB modem with FAXstf Pro? A) The modem must be a Class 1 fax modem and also must support Mac OS X 10.fax.plugin does exist in this folder. enter a cover page note. If not. . select Fax Options from the options popup menu in the print dialog. You should restart your Mac if this occurs to reset your modem. Select the destinations you want. A restart will power cycle your modem and reset it where a logout will not. Q) What do I do if I get a -504 error when attempting to initialize my modem or after clicking the Reset Modem button? A) This error occurs when FAXstf has trouble communicating with the modem. All modem settings in FAXstf Pro are specific to the fax capabilities of the modem. delete it. These settings have no effect on connecting to the Internet. This can happen for a variety of reasons. More… Q) Will my modem settings in FAXstf Pro effect my modem settings for connecting to the Internet? A) No.2 and later. If the FAXstf. Finally. Q) Can I send a fax with my DSL or Cable modem? A) No. and click Print. A) First verify that the FAXstf.plugin component can be found at / Library/Printers/SmithMicro on your hard drive. Q) I do not see FAXstf Pro as a choice when attempting to add Fax Print to the Printer Setup Utility. A facsimile transmission requires an fax-capable analog modem and an analog telephone line. More… Q) How do I send a fax from an application? A) Select Print from the File menu then select FaxPrint as your printer. Note that a restart is required in this case rather than logging out. How do I make sure that it does? A) Add "T^" to the dial prefix in the Locations tab of the Modem Setup preferences panel. you must reinstall FAXstf Pro.

More… Q) Can I receive a fax if my machine is sleeping? A) No. You can also preview it in FAXstf Pro after importing it. If the cover page looks fine in TextEdit then it will look fine when used as a cover page in FAXstf Pro. cover page. if you check the "Wake when the modem detects a ring" checkbox in the Energy Saver panel of the System Preferences the machine will wake from sleep and receive the fax. page header. More… Q) My fax didn't send successfully. Q) Can I resend a fax that I have already sent? A) Yes. Click on the fax and click the Fax History button in the button bar. You will see the error code and description of the error in the Fax History. then configure the preferences. Note that cover pages created in Microsoft Word are not currently supported. Q) Why don't I see Fax Print in the list of printers in the print window when I select Print from the File menu? A) You need to add Fax Print to the Mac OS X Print Center as a printer device before it is selectable as a printer in the print window. Select the fax and then click the Send button. How do I find out why? A) Faxes that encountered an error are denoted with a red gel dot. Q) I have received a multi-page fax but I can only see the first page. However. Do I need to install FAXstf Pro for each user? A) No. the machine is not capable of sending or receiving while sleeping. all faxes are received into the System In Box. Why can't I view the other pages? A) If multiple users are using FAXstf Pro. More… Q) Two people share my machine. After FAXstf Pro has been installed each user simply needs to log in to his account and launch the FAXstf Pro application. and quality have been saved from the last time the fax was sent. You will notice that all of the initial settings of this fax such as destination. cover page note.Q) How do I know if the cover page I created will work with FAXstf Pro? A) Attempt to open it in TextEdit. From here the fax should be routed to the appropriate users drop box. The user that receives the fax in his . Only the first page can be viewed to determine who the fax was meant for.

More… Q) Can I email a fax I have received to someone? A) Yes.c> is changed to be "Directory Index index.. drop box will be able to view and print all pages of the fax.html index. 2. You can create custom cover page and page headers from the built-in editor in the FAXstf Pro application or from the TextEdit application.In /private/etc/httpd/httpd. You can also export the fax as a PDF file and then manually attach it to an email.types. More… Q) Exactly what is the vacuum cleaner attachment with the bristles used for? A) No one really knows.html index. In /private/etc/httpd/httpd. conf the line "DirectoryIndex index.so" is uncommented.conf the line "#LoadModule php4_module libexec/httpd/libphp4. If your server is physically behind a firewall or if you have the Mac OS X firewall enabled in the Sharing System Preferences.htm" in <IfModule mod_dir. Simply click the fax once to select it and click the Email button in the button bar. Q) Can I use FAXstf Server from behind a firewall? A) Yes. Back to Top FAXstf Server Questions: Q) The FAXstf Server installer modifies the PHP config files of the Mac I am using for the server. In /private/etc/httpd/mime. Q) How do I make a backup of my faxes? A) Select the faxes to be backed up in the FAXstf Pro application. The specific modifications that the installer makes are: 1.c" is uncommented.. This makes a copy of each fax document and all information associated with it. then select Export as Fax from the File menu. In /private/etc/httpd/httpd. the types "application/x- httpd-php php" and "application/x-httpd-php-source phps" are added.conf the line "#AddModule mod_php4. Exactly what modifications are made? A) The FAXstf Server installer enables 'register_globals'.php". . More… Q) Can I create a cover page with my company logo? A) Yes.htm index.

Q) After sending a fax via a FAXstf server. The Get Network Faxes button will download any faxes you have received on the server and will also update the status of any faxes that you have sent. Bonjour is Apple's zero-configuration network technology. Firefox. you must open ports 80 and 3684 on the server and all client machines. Also. Q) How do I enter the IP address of my FAXstf Server in the Network preferences panel? A) Uncheck the 'Use local bonjour fax server' checkbox. If these ports are not open. What other troubleshooting steps should I take? A) If using a firewall. Q) Can I use a blank cover page that I have created? A) No. Camino. IE changes the format of the cover page file when it is uploaded from the client machine to the server. Q) Why do the cover pages I have added to the FAXstf Servers Network Cover Pages page appear to be blank? A) This is an issue that is specific to any version of Internet Explorer. then enter the IP address of the FAXstf Server machine in the Network Fax Server address field. then clicking the Fax History button. A blank cover page will cause errors when attempting to . how do I check the status of the fax? A) As a FAXstf client you can always check the status of any fax by selecting it in the Out box and then clicking the Fax History button. formerly called Rendezvous. The status of the fax will be updated automatically but you can also force a status update by clicking the Get Network Faxes button. In extreme cases you may need to restart the FAXstf Server machine to restart Apache. verify your ports settings are correct (read the question above). Select Mac Help from the Help menu for help with opening TCP ports in the firewall tab of the System Preferences. Once turned on. resulting in a file that is unreadable by FAXstf Server. click the Check Network Server button in the Network preferences panel of the FAXstf client machine. the FAXstf Client can not communicate with the FAXstf Server machine. The solution is to use another web browser such as Safari. etc when adding custom cover pages to the server via the Network Cover Pages page. Q) After checking my firewall I still can not connect to the my server machine. verify that Personal Web Sharing is turned on in the System Preferences of the FAXstf Server machine.

Q) Can one FAXstf Server machine act as a client to another FAXstf Server machine? A) No. The FAXstf Client installation can only be used as a network fax client. Q) My FAXstf Client machine also has an Apple internal modem.smithmicro. Q) Can I use multiple fax servers to send and receive faxes? A) Yes.com/mac. image the fax. the FAXstf Pro application will allow the use of the local internal modem in addition to its network fax client capabilities.com . Visit smithmicro. you can purchase a FAXstf Pro upgrade serial number from Smith Micro. Can I use this to send faxes? A) Yes. Back to Top www. The FAXstf Client can use as many FAXstf Servers as necessary. You can also create new locations for each fax server if necessary. All cover pages should contain the appropriate tags provided in the Cover Page Editor. Once the new serial number has been applied.

com .com. If you can't find what you are looking for.Help Topics FAXstf Pro Help : More Help Topics… FAXstf Overview Below is list of help topics available for FAXstf Pro. try using the Ask a Question field above. Getting Started The FAXstf Pro You can also browse our support resources at www.smithmicro.smithmicro. Application Sending a Fax Getting Started The FAXstf Pro Application Sending a QuickFax Sending a Fax Network Fax Modem Status Cover Pages Using External USB Modems Fax History Multiple Users Group Faxing Exporting Faxes FAQ Saving a Draft Fax Importing Faxes Legal Notices Sending a Quick Fax Automatic Fax Retries More Help Topics… Using a Dial Prefix Multiple FAXstf Users Modem Status FAXstf Serial Logging Fax History Manual Send The Fax Activity Log Manual Receive Auto-Print Received Faxes Contacting Smith Micro Auto-Email Received Faxes Execute AppleScript after Receiving Faxes www.

Enter your fax phone number here. Fax Transmit Attempts: The number of times that FAXstf Pro will attempt to send a fax if an error occurs. Multiple Users FAQ Location name: The name that will appear in the current location popup menus. To access the preferences. This is where you can customize the behavior of all fax capable modems that you are using. . Sending a QuickFax Modem Status Current Location: Select the appropriate location. Legal Notices Modem Setup Tab: More Help Topics… Dial Prefix: The number to be dialed before the fax number. Below are the options available in the Modem Settings and Advanced tabs. This panel is not available in the FAXstf Client install. Select New Location to create a new location. In the preferences Getting Started dialog the follow buttons will appear in the button bar: The FAXstf Pro Application Locations | Modem Setup | Network | Fax Settings| My Information | Cover Page Sending a Fax Locations FAXstf Pro will allow you to create settings for multiple locations. Modem Setup The Modem Setup panel is only available in FAXstf Pro and FAXstf Server installs. Fax History Location to edit: Select the location that you wish to modify.Help Topics FAXstf Pro Help : The FAXstf Pro Preferences FAXstf Overview You can adjust the settings of FAXstf Pro in the FAXstf Pro Preferences. Dial Suffix: The number to be dialed after the fax number. Note that only numbers are accepted in this field. Fax Retry Interval: The amount of time between fax retry attempts. Fax Station Message: The Station Message that you will broadcast to the remote fax device. select Preferences from the FAXstf Pro menu.

By default this box is unchecked. Do Not Check For Dial Tone: Specify if FAXstf Pro should wait for a dial tone before dialing a fax number. Default State: This is the state of the modem when the machine starts up. The default setting is Send and Receive. Reset Modem: Use this button after connecting a new modem and selecting it by name in the Select Modem popup menu.Basic Tab: Current State: This is the state of the modem right now. Ignore Busy Signal: If this box is checked FAXstf Pro will attempt to send the fax even if it detects a busy signal after dialing. This button allows FAXstf Pro to determine the type and capabilities of your modem. The default setting is Send and Receive Answer On Ring: This is the ring number on which FAXstf Pro will answer the phone. The default setting is When Dialing. Do not modify this setting unless you have a technical understanding of modems and telephony software. The default setting is Tone. The default setting is Low Fax Class: The fax class of the modem. Speaker Volume: The volume level of the modem speaker. Advanced Tab: Modem Name: The name of the modem as it will appear in the Modem Status window Comma Pause Time: The amount of time that FAXstf Pro will pause while dialing when it detects a . By default this box is unchecked. The default setting for the Apple internal modem is Class 1 Fax. Speaker On: The specifies at what point during the fax call when the modem speaker will be on. Dial Type: Specify the type of phone service you have.

Fax station message : The Station Message that you will broadcast to the remote fax device. comma. Locations: This is where you can view and edit modem specific location settings. Fax Receive Speed: The baud rate at which faxes will be received. Fax Transmit Speed: The baud rate at which faxes will be sent. The default setting is 4 seconds Carrier Wait Time: The amount of time that FAXstf Pro will wait for the remote fax device to answer the phone after dialing. Dial prefix: Enter the number that should be dialed before the fax number. Fax retry interval : The amount of time between fax . Modem Init String: The string used to initialize the modem.4k bps. Dial suffix: Enter the number that should be dialed after the fax number. The default setting is 45 seconds. The default setting is 14. that must be done in the Locations panel. Note that you can not change your current location here.4k bps. This information may be helpful when troubleshooting a modem related problem. The default setting is 14. Fax transmit attempts : The number of times that FAXstf Pro will attempt to send a fax if an error occurs. Information Tab: This is a listing of the technical details of the modem and port that you are currently using. Location: Select the appropriate location to edit. Enter your fax phone number here. Do not modify this unless you have a technical understanding of modems and telephony software.

This panel is only applicable if you are using FAXstf Pro as a client in a FAXstf Server/client environment. Include when checking for faxes: If checked. This panel is where you specify the FAXstf server that you want to use to send and receive faxes. select New Network Account. The FAXstf server can be entered manually or click the pull-down arrow to see a list of FAXstf servers on the local subnet ("Use local bonjour fax server" must be checked). Locations Tab: This is where you can view and edit network specific location settings. If you intend to use a FAXstf fax server on the Internet. If you are not using a FAXstf Server. Check Network Server: This button allows you to confirm that the information used in this panel is correct and that you can connect to the FAXstf server. . Network fax server: Specify the FAXstf server that you want to use to send and receive faxes. Note that you can not change your current location here. User id: The user name used to logon to your account on the FAXstf server. This is set up by the Network Administrator on the server machine. Fax Network Account: Select the name of the network account to use. enter the server's static IP address and uncheck "Use local bonjour fax server". This panel is not available in the FAXstf Pro and FAXstf Server installs. This name can be anything. To create a new account. Account Tab: Account name: Specify the name that you want to use for this account. this preference panel will have no effect on the behavior of FAXstf. that must be done in the Locations panel. This is set up by the Network Administrator on the server machine. Network The Network panel is only available in FAXstf Client installs. Password: The password used to logon to your account on the FAXstf server. this server will be polled every time the Get Network Faxes button is clicked. retry attempts.

This application must be in the Login items in order to send and receive faxes. System Tab: Enable fax sending and receiving when I login: Unchecking this removes the FaxServer Pro application from the Login items of the current user. select the person to whom all received faxes will automatically be routed to. faxes will automatically be downloaded from the FAXstf server to your Inbox. This option should only be unchecked if you are connecting to your server over the Internet using a dial-up connection. Location to Edit: Select the appropriate location to edit. If unchecked. Automatically launch FAXstf Pro when sending a fax: If this is unchecked the FAXstf Pro application with not launch when you begin sending a fax. Receive Options Tab: . Autodownload fax images: If checked. a "virtual fax" will appear in your Inbox to represent a fax that you have received that is currently sitting on the server. Click the "Download Now" button to download the fax data to your local machine. If unchecked with multiple FAXstf users on the same machine. Check for new faxes: The time interval in which FAXstf will connect to the selected FAXstf server to check for new received faxes. Automatically launch FAXstf Pro when receiving a fax: If this is unchecked the FAXstf Pro application with not launch when you begin receiving a fax. FAXstf will automatically check for available updates at the specified time. Enable auto update of FAXstf: If checked. all received faxes will reside in the System Inbox until they are routed manually to the dropbox of the appropriate person. Fax Settings This is where you can configure the behavior of the FAXstf Pro application. Enable auto routing of faxes: If using FAXstf with multiple user accounts on the same machine.

Treat inbound faxes with no Station Message or Caller ID as spam: This option will allow FAXstf Pro to treat blocked numbers or unidentified callers as spammers. Enable auto email of received faxes: If checked. delete. Run AppleScript on fax reception: Select a compiled AppleScript to be executed when a fax is received. In both tabs. Enable auto printing of received faxes: If checked.. and preview cover pages and page headers. the item that is bolded is the default and will always be the chosen cover page or page header when sending a fax unless another cover page or page header is selected at that time. Note that any AppleScript selected must be a compiled AppleScript and not an application or text-only script. . Cover Page This panel is where you create. simply click the Preview button to open a preview window. Tell me more. In the Page Headers tab the page header that is selected is automatically displayed in the preview window. all received faxes will be automatically printed to the specified printer. To preview a cover page. This information is used in your cover pages and page headers. In the Cover Pages tab the cover page that is selected will appear in the thumbnail view. My Information This panel contains all of your personal contact information.. Enable incoming spam filter: Check this box to enable the FAXstf Pro spam fax filter. The Cover Pages and Page Headers tabs are very similar. add. Technical Tab: Log all FAXstf Pro activity: Checking this will generate a serial log file on the root of your hard drive of all faxing activity. all received faxes will be automatically emailed to the specified email address as PDF attachments. Helpful Information Show me how to create a new cover page.

smithmicro.Tell me more about using multiple modems with FAXstf Pro. www.com .

Otherwise. For example. Select "No cover page" to start from a blank canvas or select one of the existing cover pages to use as a template. anywhere the <<Sender:Email>> tag appears on the cover page. click the Show Palette button. which are shown below. your email address will appear when the fax is actually sent. Graphics such Legal Notices as a company logo can also be added by pasting in the graphic at the desired location on the page. Open the FAXstf Pro Preferences 2. . Sending a QuickFax The sender and recipient information used in the cover page is added through the Modem Status use of meta tags. 9. When complete. select Fax Cover Page format. check the "Add to cover page/page header list" checkbox. Enter a name for your new cover page and select a location. Drag the items you want to appear on the cover page to the appropriate location on the canvas. Using the Cover Page Editor: FAXstf cover pages can easily be created from within FAXstf itself. located in the Applications folder. The information used in the recipient meta tags comes from that persons vCard in the OS X Address Book. Note that Multiple Users when adding meta tags to a cover page they must appear exactly as they do below. Note that RTF files created in Microsoft Word are not currently supported Sending a Fax by FAXstf Pro. If your cover page is complete and ready for use. More Help Topics… Show me the layout of the default Cover Page as an example The information used in the sender meta tags comes from the information entered in the My Info panel of the FAXstf Pro preferences.Help Topics FAXstf Pro Help : Creating FAXstf Pro Cover Pages FAXstf Overview FAXstf Pro allows you to create your own cover pages and page headers for professional looking faxes. To create a new cover page. 6. You can use an existing cover page as a template for any new cover page or you can start from a blank canvas. Click the Cover Page button in the button bar 3. Click the New button. 4. follow these steps: 1. 10. use any of the meta tags below where you want the corresponding information to appear on Fax History the cover page. When the Cover Page Editor window opens. FAQ Any text that you add to the cover page will appear as normal text. When creating a cover page. Cover pages and page headers can be create in two Getting Started ways. No spaces can be used in the tags. Cover pages and page headers that you The FAXstf Pro create in TextEdit need to be RTF (Rich Text Format) or RTFD (an RTF file Application containing graphics) format. 8. 5. or you can use the built it cover page editor. click Save As. You can use the TextEdit application. select Rich Text Format from the File Format popup menu. such as TextEdit. The TextEdit application creates RTF and RTFD files by default. If you intend to use an external editor on the cover page. 7.

and right sides of your cover page. Open the FAXstf Pro Preferences 2. You can remove this cover page at any time be selecting it and clicking the Delete button. Click the Cover Page button in the button bar 3. bottom. Importing a cover page created in TextEdit: When you have finished creating your cover page. Helpful Tips: ● Make sure to use a 1 inch margin at the top. Click Save. it will be replaced with the appropriate recipient contact information when the fax is sent. ● Click the Show Ruler button to help you adjust the spacing of objects on the cover page canvas. Select your new cover page in the dialog To preview your new cover page. you can add it to the list of cover pages used by FAXstf Pro by following these steps: 1. it will be replaced with the appropriate sender contact information when the fax is sent. Below is a list of all available meta tags that FAXstf will populate with the correct contact information when the cover page is images as a fax: Sender Information Meta Tags Any place that a sender meta tag exists in the cover page. <<Sender:FullName>> <<Sender:Title>> <<Sender:Email>> <<Sender:Organization>> <<Sender:Address>> <<Sender:City>> <<Sender:State>> <<Sender:ZIP>> <<Sender:FaxNumber>> <<Sender:WorkNumber>> <<Sender:HomeNumber>> Recipient Information Meta Tags Any place that a recipient meta tag exists in the cover page. 11. Click the Add button 4. ● Remember that the contact info used to populate a meta tag in the cover page may be much longer than the meta tag itself. simply select the cover page in the list of cover pages and click the Preview button. left. <<Recipient:FullName>> <<Recipient:Organization>> <<Recipient:FaxNumber>> <<Recipient:WorkNumber>> .

The <<Sender:Note2>> meta tag should be placed where the last possible line of the cover page note should appear on the page. The <<Sender:Note1>> meta tag should be placed where the first line of the cover page note is to appear. <<Sender:Note1>> <<Sender:Note2>> Helpful Information: Show me the layout of the default Cover Page as an example. www.smithmicro. The margin settings of the first character of the <<Sender:Note1>> meta tag will be used to determine the left and right margins of every line of the cover page note.com . <<Recipient:HomeNumber>> <<Recipient:Address>> Fax Information Meta Tags These informative tags are replaced with the appropriate information when the fax is sent <<SendDate>> <<SendTime>> <<PageCount>> Note Information Meta Tags The note tag represent the placement of your cover page note on the page.

com . If multiple modems are active. simply connect the modem to any built-in USB port on your machine and turn it on. Legal Notices Using Multiple Modems: More Help Topics… With a USB fax modem attached and configured for use with FAXstf Pro you can elect to disable the Apple internal modem and use the USB modem exclusively or you can use all attached modems simultaneously.smithmicro. Note that not all USB modems support OS X. Helpful Information: Tell me more about the FAXstf Modem Status window.Help Topics FAXstf Pro Help : Using External USB Modems FAXstf Overview Adding an External USB Modem: Getting Started FAXstf Pro supports the Apple Internal Modem and the Apple External USB Modem The FAXstf Pro and is configured for use with these modems by default. Select the modem that you want to enable or disable from Select Modem popup menu. Contact your modem's manufacturer for information about Sending a Fax Mac OS X support. Fax History At this point you can now change the setting of the modem if desired. FAXstf Pro will then automatically Modem Status detect the new modem and initialize it. You can quickly check the current state of any fax modem by viewing the Modem Status window. www. To do this. To open the Modem Status window select Show Modem Status from the Window menu of the FAXstf Pro application. FAXstf Pro can also use Application any Class 1 fax capable USB modem that supports Mac OS X. Click the Apply Now button when finished. To enable or disable any fax modem open the FAXstf Preferences and click the Modem Setup button. In the Modem Setup window select the new modem in the Modem FAQ popup menu. The text "Waiting For Call" will appear under the name of each modem that is ready to send or receive a fax. faxes will be sent and received by modems on an availability basis. Sending a QuickFax To use an external USB modem with FAXstf Pro. Select the desired modem state in the Current State popup menu. Multiple Users open the FAXstf Pro Preferences window and click the Modem Setup button in the button bar.

This is because FAXstf stores faxes internally as bundles. Sending a QuickFax Note that exporting a fax will not remove the original from the FAXstf Pro application. Export as TIFF. However.com . Click on any fax in the FAXstf application to select it. or Export as Fax from the submenu. TIFF.smithmicro. Sending a Fax 2.Helpful Information: FAQ How do I get my exported faxes back into the FAXstf application? Legal Notices More Help Topics… www.Under the File menu Application go to Export Fax.Select Export as PDF. follow these instructions: Getting Started The FAXstf Pro 1. Exporting a fax as PDF or TIFF will produce a single file at the specified Modem Status location. Fax Fax History bundles can not be viewed in any application other than FAXstf.Enter a name and select a location for the exported file. Click the Save button. To export a fax. Exporting as Fax allows you to backup a fax and all data associated with it such as the entire fax Multiple Users history for that fax.Help Topics FAXstf Pro Help : Exporting Faxes FAXstf Overview Faxes that you have created or received can be easily exported from the FAXstf application as PDF. exporting a fax as a FAXstf fax will produce a fax bundle at the specified location. or Fax files.

Note that any fax destination Fax History added to the list in this manner will be added to the Mac OS X Address Book.1 or newer. Microsoft Entourage 10.smithmicro. Modem Status When sending a Quick Fax or a fax from an application you can also add a temporary destination to the list of destinations. These fax destinations will also appear in The FAXstf Pro the destinations list of Quick Fax. and Palm Desktop 4. Multiple Users FAQ Legal Notices More Help Topics… www. Any vCard in the Mac Getting Started OS X Address Book that contains a fax number will appear automatically in the list of destinations when addressing a fax. simply drag any vCard that contains a fax number from one of these address books into the Sending a QuickFax destinations list in the FAXstf printer driver or Quick Fax.Help Topics FAXstf Pro Help : FAXstf Pro Address Book Support FAXstf Overview FAXstf Pro utilizes the Mac OS X Address Book.1 or newer for addressing faxes.com . Application Sending a Fax To address a fax using Microsoft Entourage or Palm Desktop.

Sending a QuickFax Note that with FAXstf Pro you can also resent a broadcast fax to only those Modem Status destinations that had previously failed.com . Click the Send to Failed button to resend to only Fax History those destinations that had previously failed. Multiple Users FAQ Legal Notices More Help Topics… www. The FAXstf Pro Application To configure fax retries open the FAXstf Pro Preferences of the FAXstf Pro application.Help Topics FAXstf Pro Help : Automatic Fax Retries FAXstf Overview FAXstf Pro supports automatic retries of unsuccessful faxes on a location-by- location basis.smithmicro. then click the Fax History button. then click the Locations button in the button bar. You can elect to have an unsuccessful fax retried from one to six Getting Started times with an interval of one to fifteen minutes between retries. Simply click the fax once to select it. At this point select Sending a Fax the desired number of attempts from the Fax Transmit Attempts popup menu as well as the interval from the Fax Retry Interval popup menu.

Helpful Information: Fax History How do I see the history for each individual fax? Multiple Users FAQ Legal Notices More Help Topics… www. The Fax Activity Log is preformatted so that you can save it as a tab-delimited text file that can then be imported into a database or Sending a QuickFax spreadsheet for accounting purposes. Getting Started The FAXstf Pro The Fax Activity Log is a record of every fax that has been sent or received on your Application machine.Help Topics FAXstf Pro Help : About the Fax Activity Log FAXstf Overview To view the Fax Activity Log select Show Fax Activity Log from the Window menu of the FAXstf Pro application.com . You can filter the contents of the Fax Activity Log table by date and/or event type using the controls Sending a Fax at the top of the window.To clear all records from the Fax Modem Status Activity Log click the Clear button. To save the Fax Activity Log as a tab delimited text file click the Save As File button. Various FAXstf system events are also recorded here.smithmicro. Note that this can not be undone.

When instructed. follow these steps: More Help Topics… 1. click the OK button 7. Click the Receive button FAQ Manual Send Legal Notices To manually send a fax.smithmicro. When you hear fax tones from the remote fax device.com . hang up the phone and click the Connect button www. Please note that the Apple internal modem is not capable of manual send because you must be able to Getting Started connect a telephone handset to the modem for dialing purposes. Click the Send button 5.Help Topics FAXstf Pro Help : Manual Send and Receive FAXstf Overview FAXstf Pro supports manual sending and receiving of faxes. follow these steps. Select the fax in the FAXstf Pro application to manually send 2. Sending a QuickFax Modem Status 1. Select Manual Send from the Fax menu 3. In the Manual Send window select the modem with which you want to send the fax 4. The FAXstf Pro Application Manual Receive Sending a Fax You may wish to manually receive a fax if you have one telephone line used for fax and voice. In the Manual Receive window select the modem with which you want to receive the fax Multiple Users 3. Select Manual Receive from the Fax menu or click the Manual Receive button in the button bar of the FAXstf Pro application Fax History 2. Dial the phone number using a telephone connected to the Line port of the modem 6. To manually receive an inbound fax.

simply click the fax Sending a QuickFax once to select it and then click the Display button in the button bar. You can also manually enter an email address here. This is the address also used by your email application to send email. The FAXstf Pro Application Viewing a Fax To view any fax in the FAXstf Pro application simply click the fax document once to Sending a Fax select it. The fax is then moved to the Trash folder in the FAXstf Pro application and will remain there until the Trash is emptied. Simply click the checkbox next to the name of the desired fax destination. Deleting a Fax To delete a fax. and Delete. You can also click Save As Draft to save your changes to the fax to be sent at a later time. and click the Send button. Print. A sheet will appear containing Send To. Note that double-clicking on a fax document Getting Started will have different results based on the folder in which the fax resides. If you are viewing the fax in a separate window. A sheet will appear containing To:. click the Send button. select Print from Multiple Users the File menu.Help Topics FAXstf Pro Help : Working with FAXstf Pro Faxes FAXstf Overview The most commonly-used actions when working with faxes you have created or received are View. or Bcc fields you will automatically have access to all email addresses stored in your Mac OS X Address Book. You can also select Display Fax from the Fax menu. Cover Page. Emailing a Fax To email a fax. FAQ Forwarding a Fax Legal Notices To forward a fax. More Help Topics… and Schedule tabs. select a cover page and/or page header. Cc:. You can also select Delete from the Fax menu. Notice that the contents of the fax are now visible in the view area of the FAXstf Pro application. NOTE: You must supply the correct address for your SMTP mail server in the My Information panel of the FAXstf Pro Preferences for the Email Fax feature to work properly. If you click the pull-down arrow of the To. simply click the fax once to select it and then click the Email button in the button bar or select Email Fax from the Fax menu. Consult your Internet Service Provider or System Administrator for this address. Cc. Quality. To empty . Once addressed. simply click the fax once to select it and then select Forward Fax from the Fax menu. Modem Status Printing a Fax Fax History To print a fax. Bcc:. This is the same interface you experience(d) when faxing a document from an application. An email will be sent to all addresses specified with the PDF fax file as an attachment. simply click the fax once to select it and then click the Delete button in the button bar or push the Delete key on the keyboard. and Subject fields as well as a text box for a note. simply click the fax once to select it and then click the Print button in the button bar. To view a fax in a separate window.

Enter the desired name in the dialog. select Empty Trash from the Fax Folders menu.com . Moving a Fax To move a fax to a different folder within the FAXstf Pro application simply click and drag the fax to the desired folder. www. If you inadvertently move a fax to the wrong folder. simply select Undo from the Edit menu and the fax will be automatically moved back to the original location. simply click the fax once to select it and then select Rename Fax from the Fax menu. then drop it. then click OK.smithmicro.the trash. Renaming a Fax To rename a fax.

Help Topics FAXstf Pro Help : Working with FAXstf Pro Fax Folders FAXstf Overview In addition to the standard fax folders present in the FAXstf Pro application. simply select New Folder from the Fax Folders menu. The folder and all of its contents will be deleted. Modem Status Renaming a Fax Folder To rename a new fax folder. Multiple Users FAQ Deleting a Fax Folder To delete a new folder.smithmicro. then select Fax History Rename Folder from the Fax Folders menu. Enter a new name for the fax folder in the sheet that drops down.com . Getting Started The FAXstf Pro Creating a Fax Folder Application To create a new fax folder. rename. select the existing custom folder that the new folder is to be Sending a QuickFax created in. Note that this cannot be undone. then select Delete Legal Notices Folder from the Fax Folders menu. click the fax folder once to select it. Sending a Fax Your new folder will appear below the Trash folder in the list of folders on the left. and delete your own folders. Enter a name for the new fax folder in the sheet that drops down. then click OK. To create a subfolder. click the fax folder once to select it. then click OK. More Help Topics… www. you can also create.

0 faxes that you have will automatically be FAQ imported into the FAXstf Pro application. The FAXstf Pro Application Faxes that have been imported will be placed automatically in the Inbox and marked as unread. These faxes will be placed in a folder named Imported Faxes. simply select Import Fax from the File menu and Getting Started then select the fax bundle to import.fax" be default. any v10. To import a fax.com . Fax History Multiple Users Helpful Information During the installation process.smithmicro.0 faxes natively.smithmicro. Note that you can not import PDF or TIFF files that were Sending a Fax previously exported from FAXstf Pro as these are no longer faxes. This utility is available as a free download from www.com. You must import them into Modem Status FAXstf Pro using the Import Faxes utility. Sending a QuickFax Importing FAXstf X 10.Help Topics FAXstf Pro Help : Importing Faxes FAXstf Overview Faxes that you have exported from the FAXstf Pro application can be imported back into FAXstf Pro. www. Legal Notices FAXstf Pro fax files that have been exported from the FAXstf Pro application use the More Help Topics… extension ".0 Faxes FAXstf Pro will not read FAXstf X 10.

If this occurs the The FAXstf Pro modem is no longer usable by any application running on the Mac and the machine Application must be restarted to power-cycle and reset the modem. Spaces. the limited built-in fax capabilities of the OS can create competition for the modem resulting in loss of communication with the modem. Select Quit System Preferences from the System Preferences menu. . 5. verify that the fax reception capability of Mac OS X has been disabled by following the steps above. FAXstf Pro Help : FAXstf Pro and Mac OS X 10. when the FAXstf printer driver named Fax Print is selected as the current printer. Sending a Fax To use FAXstf Pro on Mac OS X 10. If this occurs. and more. This button is not associated with FAXstf More Help Topics… Pro. Click the Faxing tab at the top of the Print & Fax panel. Expose. 3.3 and Help Topics Newer FAXstf Overview FAXstf Pro fully supports Panther. FAXstf Pro removes the OS's Fax button and renames the default Print button in the right corner of the dialog to Fax. You can access the Modem Status window by selecting "Modem Status" from the Window menu of the FAXstf Pro application. To make it as easy as possible to send a fax with FAXstf on Mac OS X. Q) How can I tell if the fax capabilities of Mac OS X has control of my modem? A) If FAXstf Pro can not access the modem for faxing because the OS or another application has taken control of the modem the Modem Status window of FAXstf Pro will display "In Use By Another Process". follow these steps: Modem Status 1. Below is an example of this. and Leopard including all of the powerful additions to the OS such as Fast User Switching. Open the System Preferences (available under the Apple Menu). Uncheck "Receive faxes on this computer". Multiple Users 4. Fax History 2.3 and newer you must disable automatic Sending a QuickFax fax reception in the Print & Fax panel of the System Preferences. FAQ Legal Notices Please note that by default Panther and Tiger add fax capability to all print dialogs. Click the Print & Fax button in the Hardware row. Tiger. Getting Started However. To disable the built-in fax reception capabilities of the OS.

Printer Sharing Although Mac OS X 10.com for more information about FAXstf Server.3 and newer supports printer sharing across a network. the FAXstf print driver (Fax Print) can not be shared. www. FAXstf Server provides true client-server network fax capabilities.smithmicro.smithmicro. Check www.com . Attempting to use the shared Fax Print printer driver from another machine on the network will result in an error dialog.

smithmicro. open the Getting Started FAXstf Pro Preferences. To set the dial prefix and/or suffix. and enter exactly what you want to be dialed in the appropriate fields.com . click the Locations button.Help Topics FAXstf Pro Help : Using a Dial Prefix or Suffix FAXstf Overview You can specify a dial prefix and/or suffix to be used when dialing any fax number on a location-by-location basis. The FAXstf Pro Application You can have a separate dial prefix and/or suffix for every location you have configured. Sending a Fax Sending a QuickFax Modem Status Fax History Multiple Users FAQ Legal Notices More Help Topics… www.

Getting Started Draft faxes are faxes that do not have a send time assigned to them. Multiple Users FAQ Legal Notices More Help Topics… www. click the Print button with no destinations selected in the list of the Send To tab. The Quick Fax can be addresses or not addressed. Any text in the note field will also be saved with the fax. These faxes may or may not be addressed. More… Modem Status To save a Quick Fax as a draft simply click the Save As Draft button at the bottom Fax History of the Quick Fax window.smithmicro. Application Sending a Fax To save a document as an addressed draft from the Print window. More…To save a document as an Sending a QuickFax unaddressed draft from the Print window.com . select Save as Draft in the Schedule tab after addressing the fax.Help Topics FAXstf Pro Help : About Draft Faxes FAXstf Overview A draft fax can be used as a template if you frequently send the same fax out but to different fax destinations or if you want to use a different cover page each time. All draft faxes are stored in the Drafts folder of the The FAXstf Pro FAXstf Pro application.

Help Topics FAXstf Pro Help : Thanks for buying FAXstf Pro! FAXstf Overview All of us at the Smith Micro Mac Division would like to thank you for buying FAXstf Pro! We appreciate your support and look forward to providing many more great Getting Started Mac products for OS X. The FAXstf Pro Application Sending a Fax Sending a QuickFax Modem Status Fax History Multiple Users FAQ Legal Notices More Help Topics… Alec "Mohawk" Carlson Robert Elliott .

Chad Krause Larry "Big Larr" Nipko .

smithmicro. Nick Gustilo www.com .

then close the preferences window.smithmicro. Failure to do this could result in an incomplete log which decreases the likely hood of successful troubleshooting.com . please compress this file and attach it to your Incident Report. It is important that you turn off logging before you attach the serial log to an email or attach it to an Incident Report. 3. Modem Status This file will contain all serial input/output information from all fax transmissions since logging was enabled. Attempt to send or receive the fax. 6. Click the Apply Now button. 4. Application Sending a Fax To enable logging. Uncheck the "Log all FAXstf Pro activity" checkbox. This information is useful in Getting Started investigating problems such as repeated fax failures.Help Topics FAXstf Pro Help : Serial Logging FAXstf Overview For troubleshooting purposes FAXstf Pro will allow you to create a log of all serial input/output and inter-process communication. Navigate to the root of your hard drive to find the serial log. Open the FAXstf Pro Preferences and click the Fax Settings button in the button bar 2. Check the "Log all FAXstf Pro activity" checkbox. Do not leave logging turned on for an extended period of time because it will adversely affect the performance The FAXstf Pro of all fax operations as well as generate very large log files on your hard drive. Multiple Users FAQ Note that FAXstf Pro will continue to log data until you turn Legal Notices logging off in the FAXstf Pro Preferences. In the Fax Settings panel. More Help Topics… To capture a log of a fax transmission failure. check the "Log all FAXstf Pro activity" checkbox. www. then click Apply Now 7. follow these steps: 1. open the FAXstf Pro preferences and click the Fax Settings button. If a Smith Micro support representative has requested Fax History that you create and send a log of a fax transmission failure. 5. Once the attempted transmission is complete return to the Fax Settings panel of the preferences. Sending a QuickFax Once this box is checked. a log file will be created on the root of your hard drive.

Help Topics FAXstf Pro Help : Contacting Smith Micro Software. FAXstf Overview There are several options available too access Help Resources for FAXstf X Pro.smithmicro. You can also check for updates from the Fax Settings preferences panel of the FAXstf Pro application. please do so before contacting technical support for help. select Product Modem Status Registration… from the FAXstf Pro menu.com www. Inc. Other Options Click here to find information about our technical support options for Mac products.com . If you have not yet registered FAXstf X Pro. We recommend browsing these resources before contacting technical support for help. Email Us Send us an email with your question. Note that for efficiency reasons we recommend that you use the web-based form of the Ask A Question link above. Smith Micro maintains a list of frequently asked questions as well as an online Getting Started knowledge base. Smith Micro Software.smithmicro. 51 Columbia. You can find Help with the registration process here. Fax History Multiple Users Help Resources: FAQ Find Answers Legal Notices Browse a list of frequently-asked questions or search by keywords and phrases More Help Topics… Ask a Question Submit a question to our support staff who will reply to you by email Check for Updates Check for the latest FAXstf X Pro update. Sending a Fax Sending a QuickFax You must register FAXstf X Pro to receive technical support. The FAXstf Pro Application If you have not yet searched the Frequently Asked Questions installed with the product. Suite 200 Aliso Viejo CA 92656 www. Inc.

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smithmicro.com .Help Topics FAXstf Pro Help : Cover Page Layout Example FAXstf Overview BEFORE AFTER Getting Started The FAXstf Pro Application Sending a Fax Sending a QuickFax Modem Status Fax History Multiple Users FAQ Legal Notices More Help Topics… www.