This action might not be possible to undo. Are you sure you want to continue?
Each day of Expert Guided Implementation is divided into two parts. The first part at the morning explains the basic information and shows the implementation steps in detail at training system (Solution Manager 7 and ECC 6.0 as Satellite). After morning session, on the same day, the customer is executing all implementation steps which experts has explain in the morning session before. The execution of implementation required approximately 2 -3 hours on the same day. During the afternoon session the participants can contact an expert directly to request remotely support.
Day 1 Expert explains: Explanation of scenario / Check of prerequisites / Basic Configuration Customer executes: Check and fulfill prerequisites / Basic Configuration Result: Installed Solution Manager is prepared for execution of scenario implementation steps Day 2 – Day 4 Expert explains: Subset of Implementation steps Customer executes: Executes explained implementation steps Result: Implementation steps explained by SAP Scenario Expert were executed successfully Day 5 Expert explains: Individualization of ChaRM according customer requirements Extensions of ChaRM functionality 5
com/supportstandards 13 .SAP Standards for Solution Operations define Operations Processes For more information on all SAP Solution Operation standards. see http://service.sap.
provision and support of IT services Provides the basis for improving the use and effect of an operationally deployed IT infrastructure Describes the architecture for establishing and operating IT service management. Service management is tailored to the size. publicly accessible documentation on the planning. the internal culture and. with the guidelines describing what rather than how. 17 . above all.What is ITIL®? Acronym for the "IT Infrastructure Library" guidelines developed for the British government De-facto global standard in the area of service management Contains comprehensive. The ITIL books are best practice guidelines for service management. the requirements of the company. The impartial view of the external consultant may help to break away from the rigid structures.
Release. To release Changes for production. it is the testers duty to set the Change back into development. to provide adequate test cases. Service Level. or update existing ones. To import the Change into the production environment. If a Change causes incidents in the consolidation environment. Tester: To follow instructions in the relevant test cases and make sure that the Change has been promoted correctly into the consolidation environment. Service Desk Employee: To act as the central point of contact between the User and IT Service Management. 21 . and to identify the impact if the desired capability is not provided. Change Manager: To ensure that standardized methods and procedures are used for efficient and prompt handling of all Changes. Developer: To implement and document a Change in the development system. To monitor the Change Management process. IT Operator: To provide support if the Change Management process is impeded in any way.Responsibilities: Requestor: To describe the change required in detail. such as Change. in order to minimize the impact of any related Incidents on service. Problem. Configuration. and provide an interface for other activities. or reject Change Requests. and IT Service Continuity Management. To handle Incidents and requests. To identify the priority of the request and describe why the capability is needed. To accept.
Furthermore a documentation of each change is provided automatically by the Change Request Management process.Change Request Management makes sure that all changes are approved and tested before they go to production. 29 .
Solution Manager 7. JSPM / LM-SERVICE / LM-TOOLS To display current Java component levels: Enter Solution Manager server and port in URL field: http://<server>:5xx00 Click link System Information Login with user J2EE_ADMIN Click all components link in upper right corner 32 .0 EHP 1 Using SAINT/JSPM 1169247 – Upgrading SAP Solution Manager 7.0 EhP1: recommended corrections 1288694 .Please ensure that the SAP Solution Manager is at EhP1.0 to 7.0 EhP1 Upgrade Update to SAP Solution Manager 7. Refer to SAP Note 1244225 for details on getting the patches and performing the update.com/instguides --> SAP Components --> SAP Solution Manager Release 7. The following information will help with the upgrade: Review the Upgrade/ Configuration Guide in Service Marketplace for SP 18 at http://service.0 EhP1 1244225 .sap.Required software for SAP Solution Manager EhP1 Read SAP Note 1244225 and in particular: Update the following in order to use the transaction SOLMAN_SETUP.
Further information about the S-User and authorizations can be found in SAP Note 1041351 Chapter 3 37 .
38 38 .
The following notes contain the necessary corrections per Support Package: • SP18 & SP19 SAP Note 1172948 SP20 & SP21 SAP Note 1334252 SP22 to SP24 SAP Note 1405878 SP 25 et seq. but automation possible • Notes where manual rework is needed (these note you need to read and perform tasks manually) 39 39 . 1468591 Each of the notes consists of three sections: • Notes that can be implemented automatically • Notes with manual rework needed.
40 .Please visit the Expert Guided Implementation for Basic Configuration to get your SAP Solution Manager ready for productive usage. including the configuration of Root Cause Analysis (Diagnostics).
900.e. 901) for the Retrofit Scenario 46 .• • • Setup on Client 200 Creation of three clients as a pilot landscape Connection of pilot landscape with Change Request Management on Client 200 Environment for tests and training available Changes are recorded in transport requests Easy connection of other satellite systems Optional: Create two additional clients (i.
47 . but our recommendation is to create a new productive client and keep the master client original. Client 001 can be used for the productive Solution Manager client.SAP delivers standard Solution Manager configuration in clients 000 and 001.
48 . Transactions SCCL and SCC4 can also be used as described above.To create a new productive client perform the client copy using profile SAP_ALL with 000 as the source client and 001 as the source client for users.
Starting point for the General Activities of the Standard Configuration ist to ‚Activate Integration with Change Request Management‘ 50 .It`s recommended to process the customizing activities in the order of the IMG.
and transported into various systems. As a result. The variants are implemented by means of PPF actions that enable an integration between selected transaction types and SAP Solution Manager to use scenario "Change Request Management". These types of operative action are performed by means of a task list in the Schedule Manager. Activity "Integration Solution Manager" Check the entry. transport requests. for example. can be created and released in systems in the landscape. 51 .Change Request Management uses variants of the service transaction to process change transactions in SAP system landscapes. Activity "Activate Change Request Management and Set Client" Set the client that you want to use for working with Change Request Management. You only need to enter a destination if the Schedule Manager was configured for Change Request Management in a different client to the service transaction.
Alternatively you can call transaction SCPR20 and activate the following BC Sets: .SOLMAN40_CHARM_PROXYFACT_001 . 52 .SOLMAN40_CHARM_BASICFUNC_001 .SOLMAN40_CHARM_TRANSTYPE_SDMJ Choose Activation Options as follows: Overwrite data: Activation Mode: Overwrite All Data Expert Mode Import the piece list according to the note using transaction SCC1 Warning will appear! Don`t care about.
to be able to use it for Change Request Management. 53 .You need the navigation role for the work center. which contains all authorization objects for the work center. and thus the navigation. The user needs the authorization role SAP_SMWORK_BASIC. for the work center. The work center navigation roles determine the menu. Only one work center navigation role is relevant per work center. The naming convention of the delivered work center navigation roles is: SAP_SMWORK_<work center>.
1. For the new interval. and then Save.Alternatively you can call transaction SNRO to define number ranges. 6. and use 000000001 to 999999999. Choose Insert. Specify the object /tmwflow/m. enter 01. Also check if the number range object for CRM_SERVIC is setup correctly 54 . Choose Change Intervals and then Insert Interval. 2. 5. Choose Button “Number Ranges” 3. 4. Repeat steps 1 through 5 for the number range objects /tmwflow/d and /tmwflow/v.
This action might not be possible to undo. Are you sure you want to continue?
We've moved you to where you read on your other device.
Get the full title to continue listening from where you left off, or restart the preview.