Analisis Univariat

Usia

Frequency Percent Valid Percent Cumulative Percent

Valid 16-24 tahun 20 40.0 40.0 40.0

25-33 tahun 12 24.0 24.0 64.0

34-42 tahun 10 20.0 20.0 84.0

>42 tahun 8 16.0 16.0 100.0

Total 50 100.0 100.0

Jenis kelamin

Frequency Percent Valid Percent Cumulative Percent

Valid laki-laki 24 48.0 48.0 48.0

perempuan 26 52.0 52.0 100.0

Total 50 100.0 100.0

Pendidikan

Frequency Percent Valid Percent Cumulative Percent

Valid SD 2 4.0 4.0 4.0

SMP 7 14.0 14.0 18.0

SMA 38 76.0 76.0 94.0

S1 3 6.0 6.0 100.0

Total 50 100.0 100.0

 Pekerjaan

Frequency Percent Valid Percent Cumulative Percent

Valid wiraswasta 23 46.0 46.0 46.0

siswa 12 24.0 24.0 70.0

IRT 10 20.0 20.0 90.0

buruh 3 6.0 6.0 96.0

petani 1 2.0 2.0 98.0

PNS 1 2.0 2.0 100.0

Total 50 100.0 100.0

Mutu pelayanan

Cumulative
Frequency Percent Valid Percent Percent

Valid baik >15 45 90.0 90.0 90.0

tidak baik <15 5 10.0 10.0 100.0

Total 50 100.0 100.0

Tingkat kepuasan

Cumulative
Frequency Percent Valid Percent Percent

Valid puas >14 46 92.0 92.0 92.0

tidak puas <14 4 8.0 8.0 100.0

Total 50 100.0 100.0

Analisis Bivariat
 Mutu pelayanan * tingkat kepuasan Crosstabulation

tingkatkepuasan

puas >14 tidak puas <14 Total

mutupelayanan baik >15 Count 44 1 45

Expected Count 41.4 3.6 45.0

% within mutupelayanan 97.8% 2.2% 100.0%

% within tingkatkepuasan 95.7% 25.0% 90.0%

% of Total 88.0% 2.0% 90.0%

tidak baik <15 Count 2 3 5

Expected Count 4.6 .4 5.0

% within mutupelayanan 40.0% 60.0% 100.0%

% within tingkatkepuasan 4.3% 75.0% 10.0%

% of Total 4.0% 6.0% 10.0%

Total Count 46 4 50

Expected Count 46.0 4.0 50.0

% within mutupelayanan 92.0% 8.0% 100.0%

% within tingkatkepuasan 100.0% 100.0% 100.0%

% of Total 92.0% 8.0% 100.0%

 Chi-Square Tests

Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-

Value df sided) sided) sided)

Pearson Chi-Square 20.411a 1 .000

Continuity Correctionb 13.315 1 .000

Likelihood Ratio 11.556 1 .001

Fisher's Exact Test .002 .002

Linear-by-Linear Association 20.002 1 .000

N of Valid Casesb 50

a. 3 cells (75.0%) have expected count less than 5. The minimum expected count is .40.

b. Computed only for a 2x2 table

Risk Estimate

95% Confidence Interval

Value Lower Upper

Odds Ratio for

mutupelayanan (baik >15 / 66.000 4.570 953.231
tidak baik <15)

For cohort tingkatkepuasan =

2.444 .835 7.158
puas >14

For cohort tingkatkepuasan =

.037 .005 .292
tidak puas <14

N of Valid Cases 50

Tingkat Kepuasan
Variabel
Pasien Pengguna BPJS

Ya Tidak X2 RP 95% CI P
 N % N %

Mutu

Pelayanan

Keseshatan

Baik 44 88.0 1 2.0 20.411 2.442 0.835- 0.002

% % 7.156

Tidak Baik 2 4.0% 3 6.0

PERHITUNGAN RASIO PERVALENSI (RP)

RP = A/(A+B) : C/(C+D)
= 44/(44+1) : 2/(2+3)
= 44/45 : 2/5
= 0,977 : 0,4
= 2,442