A PROJECT REPORT ON “Analysis of Marketing Strategies of E-Broking” ANGEL BROKING PVT LTD, KOTA

IN THE PARTIAL FULFILLMENT OF MASTERS IN BUSINESS ADMINISTRA SUBMITTED TO: Rajasthan Technical University, Kota. SUBMITTED BY: Dinesh Kumar (2007-2009)

DEEPSHIKHA

INSTI OF MANAGEMENT STUD

ACKNOWLEDGEMENTS
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Any work accomplishment is seldom on person achievement .there are usually many people behind it who contribute to its goodness in form or the other. It was my good luck that the staff of ANGEL BROKING was supportive which ease my job by quite a long extent. For the development of the project .I extend my heartful gratitude to Mr. Rakesh Yadav, Branch Manager, Angel Broking for providing excellent mentoring, encouragement & support. I sincerely thank who despite his tight schedule spared time for discussions and gave basic ground rules and directions, without which completion of this project would have been impossible. I am highly grateful to the management of ANGEL BROKING

for giving me the opportunity to work on this Project, and in the process enrich myself with immense learning on all aspects I am grateful to all employees of ANGEL BROKING for providing me all the information and help I required for the completion of this project.

PRATEEK JAIN

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Preface

Quite frequently these days’ people talk of practical knowledge, both in academic institutions and outside. At each and every aspect in life we require some sort of theoretical and practical knowledge too. It means only classroom lecture may not be enough to get the proper knowledge either in the business field or social life. • Keeping all this in view, the present report has been written

for the promotion the brand position of Angel Broking in the highly competitive environment and to study the consumer behavior by working as a promoter at Modern Trade Centers.

I am grateful to all those who have helped me in the successful completion of this report.

I hope I have tried my level best in making this Report. If there is any error, in this Report I want to apologies for that.

CONTENTS
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      • •               Introduction to the Industries Indian Stock Market Major players the Broking industry in India Introduction of the company Products of Angel Broking Fundamental Services Technological Services Commodity Services About the other companies Comparative Analysis of the company Market share of Angel Broking Limitations Study of Selected research problem Description of terminology used in Broking company Research Methodology Data Analysis and Interpretation Findings and summary of learning experience Achievement Conclusion Recommendation Questionnaire Bibliography 4 .

Now days all the broking companies in India are trying to establish themselves in the competitive market. 5 .so it is very essential to a company to innovate their marketing strategies in terms of • • • • • • Well educated and capable employee in the agency Marketing of their products Deployment of their products Targeting the right and potential customers Differentiating from other companies Future plan of the company This study consists of to find out the marketing strategies of different Broking companies which are the competitors of ANGEL BROKING LTD. Conclusion of this project can give an idea of strategies of different companies which may be helpful to the company.OBJECTIVE OF THE STUDY Main objective of the project is to find out the strategies of different E-Broking firms and evaluate them. They are introducing innovative marketing strategies to survive in the market. Many other private companies are looking to enter in the Indian Broking market . Project is about to penetrate the competitors of ANGEL BROKING LTD.

These regulations formed the basis for trading rules that 6 . In 1792. Early share bids and offers were written on the Coffee House walls and the trading process was highly unregulated.INTRODUCTION TO THE INDUSTRY THE HISTORY OF INDIAN E-BROKING INDUSTRY The first publicly issued security can be tracked back to the fourteenth century in Venice where the government made the first known issue of bonds. traders in the shares of early companies would commonly meet in Jonathans Coffee House to trade shares and make business deals. Just as in London. In and around 1750s in England. By 1773.000 pounds to build the London Stock Exchange in Capel Court. these early traders often met at coffeehouses in an informal environment. This agreement outlined the regulations under which shares could be bought and sold. and in 1801 a group of traders raised 20. Trading Clubs had formed. By the early 1790s many merchants had begun trading shares. with insider trading forming the basis for most investment decisions. These government securities were purchased by merchants and landowners as investments. A similar process was occurring in America. 24 Brokers who each paid $400 for a "trading seat" signed the Buttonwood Tree Agreement.

The internet orders placed by clients are first processed and authorized through the stock brokers’ computer system before being automatically placed on the stock exchanges’ computer systems. most of the stock exchanges had been automated. Much water has passed under the bridge since then and we forward all the way to late 1990s. Floor traders take phone and computer orders from brokers. 7 . and negotiate a trade with stock specialists at trading stations on the trading floor. By late 1990s. and the “open outcry” method of trading was the thing of the past. This period saw the rise in popularity and acceptance of online stock broking.still exist today and led to the formation in 1817 of the New York Stock Exchange. Most stock exchanges began to use computers to replace floor traders.

8 . This type of auction is used in stock exchanges and commodity exchanges where traders may enter "verbal" bids and offers simultaneously. a sale takes place on a first come first served basis if there are multiple bidders or askers at a given price. Actual trades are based on an auction market paradigm where a potential buyer bids a specific price for a stock and a potential seller asks a specific price for the stock.Introduction Meaning of stock market A stock market is a private or public market for the trading of company stock and derivatives of company stock at an agreed price. Trading Participants in the stock market range from small individual stock investors to large hedge fund traders. who executes the order. (Buying or selling at market means you will accept any ask price or bid price for the stock. composed of a network of computers where trades are made electronically via traders. respectively. Their orders usually end up with a professional at a stock exchange. by a method known as open outcry. who can be based anywhere. Some exchanges are physical locations where transactions are carried out on a trading floor. both of these are securities listed on a stock exchange as well as those only traded privately. The other type of exchange is a virtual kind.) When the bid and ask prices match.

and stock index futures. 9 . Derivative instruments Financial innovation has brought many new financial instruments whose pay-offs or values depend on the prices of stocks. of which there are many. the FTSE and the Euronext indices.Stock market index The movements of the prices in a market or section of a market are captured in price indices called stock market indices. stock index and stock options. or traded over-the-counter. rather than the (hypothetical) stock market. single-stock futures. the S&P. Some examples are exchange-traded funds (ETFs). The constituents of the index are reviewed frequently to include/exclude stocks in order to reflect the changing business environment. e. equity swaps..g. Such indices are usually market capitalization (the total market value of floating capital of the company) weighted. These last two may be traded on futures exchanges (which are distinct from stock exchanges—their history traces back to commodities futures exchanges). they are sometimes considered to be traded in a (hypothetical) derivatives market. As all of these products are only derived from stocks. with the weights reflecting the contribution of the stock to the index.

The Bombay Stock Exchange
The Bombay Stock Exchange Limited (Marathi:ममममम मममम ममममम) (formerly, The Stock Exchange, Mumbai; popularly called The Bombay Stock Exchange, or BSE) is the oldest stock exchange in Asia. It is located at Dalal Street, Mumbai, India.

The Bombay Stock Exchange was established in 1875. There are around 4,800 Indian companies listed with the stock exchange[1], and has a significant trading volume. As of August 2007, the equity market capitalization of the companies listed on the BSE was US $ 1.11 trillion [2]. The BSE SENSEX (SENSitive indEX), also called the "BSE 30", is a widely used market index in India and Asia. It is located at Dalal Street, Mumbai, India.

Bombay Stock Exchange was established in 1875. There are around 4,800 Indian companies listed with the stock exchange[1], and has a significant trading volume. As of August 2007, the equity market capitalization of the companies listed on the BSE was US $ 1.11 trillion [2]. The BSE SENSEX (SENSitive indEX), also called the "BSE 30", is a widely used market index in India and Asia .

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National stock Exchange

The National Stock Exchange of India Limited (NSE), is a Mumbai-based stock exchange. It is the largest stock exchange in India and the third largest in the world in terms of volume of transactions[1]. NSE is mutually-owned by a set of leading financial institutions, banks, insurance companies and other financial intermediaries in India but its ownership and management operate as separate entities[2]. As of 2006, the NSE VSAT terminals, 2799 in total, cover more than 1500 cities across India
[3]

. In July

2007, the NSE had a total market capitalization of 42,74,509 crore INR making it the second-largest stock market in South Asia in terms of market-capitalization[4].

The National Stock Exchange of India was promoted by leading Financial institutions at the behest of the Government of India, and was incorporated in November 1992 as a tax-paying company. In April 1993, it was recognized as a stock exchange under the Securities Contracts (Regulation) Act, 1956. NSE commenced operations in the Wholesale Debt Market (WDM) segment in June 1994. The Capital Market (Equities) segment of the NSE commenced operations in November 1994, while operations in the Derivatives segment commenced in June 2000

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Hang Seng Index
Hang Seng" redirects here. For the bank with the same name, see Hang Seng Bank. For all other uses, see Hang Seng (disambiguation). The Hang Seng Index (abbreviated: HSI, Chinese: 恒 生 指 數 ) is a freefloat-adjusted market capitalization-weighted stock market index in Hong Kong. It is used to record and monitor daily changes of the largest companies of the Hong Kong stock market and is the main indicator of the overall market performance in Hong Kong. These 40 companies represent about 65% of capitalization of the Hong Kong Stock Exchange.

Stock market crash
A stock market crash is often defined as a sharp dip in share prices of equities listed on the stock exchanges. In parallel with various economic factors, a reason for stock market crashes is also due to panic. Often, stock market crashes end up with speculative economic bubbles. There have been famous stock market crashes that have ended in the loss of billions of dollars and wealth destruction on a massive scale. An increasing number of people are involved in the stock market, especially since the social security and retirement plans are being increasingly privatized and linked to stocks and bonds and other elements of the market. There have been a number of famous stock market crashes like the Wall Street Crash of 1929, the stock market crash of 1973–4, the Black Monday of 1987, the Dot-com bubble of 2000. But those stock market crashes did not begin in 1929, or 1987. They actually started years or months before the crash really hit hard. One of the most famous stock market crashes started October 24, 1929 on Black Thursday. The Dow Jones Industrial lost 50% during this stock market crash. It was the beginning of the Great Depression. Another famous crash took place on October 19, 1987

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The liquidity that an exchange provides affords investors the ability to quickly and easily sell securities. 13 . tend to be associated with increased business investment and vice versa. Therefore. Rising share prices. on the smooth operation of financial system functions. This eliminates the risk to an individual buyer or seller that the counterparty could default on the transaction. This allows businesses to go public. in general. and guarantee payment to the seller of a security. The smooth functioning of all these activities facilitates economic growth in that lower costs and enterprise risks promote the production of goods and services as well as employment. central banks tend to keep an eye on the control and behavior of the stock market and. Exchanges also act as the clearinghouse for each transaction. meaning that they collect and deliver the shares. This is an attractive feature of investing in stocks.Function and purpose The stock market is one of the most important sources for companies to raise money. In this way the financial system contributes to increased prosperity. and can influence or be an indicator of social mood. History has shown that the price of shares and other assets is an important part of the dynamics of economic activity. or raise additional capital for expansion. Financial stability is the raison d'être of central banks. for instance. compared to other less liquid investments such as real estate. Share prices also affect the wealth of households and their consumption.

pension funds. The stock market. deposit accounts and other very liquid assets with little risk made up almost 60 per cent of households' financial wealth. Japan and other developed nations. hedge funds. has been an important component of this process. but also the economy on a large scale. The following deals with some of the risks of the financial sector in general and 14 . The major part of this adjustment in financial portfolios has gone directly to shares but a good deal now takes the form of various kinds of institutional investment for groups of individuals. The general public's heightened interest in investing in the stock market. etc. e. compared to less than 20 per cent in the 2000s. In the 1970s. in marked contrast to the stability of (government insured) bank deposits or bonds. Similar tendencies are to be found in other industrialized countries. and financial risk Riskier long-term saving requires that an individual possess the ability to manage the associated increased risks. This is something that could affect not only the individual investor or household. the United States. individual investors. permitting a higher proportion of shares to bonds.Relation of the stock market to the modern financial system The financial system in most western countries has undergone a remarkable transformation. In all developed economic systems.g. The trend towards forms of saving with a higher risk has been accentuated by new rules for most funds and insurance. the trend has been the same: saving has moved away from traditional (government insured) bank deposits to more risky securities of one sort or another. in Sweden. Statistics show that in recent decades shares have made up an increasingly large proportion of households' financial assets in many countries. either directly or through mutual funds. A portion of the funds involved in saving and financing flows directly to the financial markets instead of being routed via banks' traditional lending and deposit operations.. Stock prices fluctuate widely. mutual funds. insurance investment of premiums. such as the European Union. One feature of this development is disintermediation.

15 . real estate and collectables). At the same time. the noise level in the stock market rises. investors find it increasingly difficult to profit.000 from seven limited partners consisting of Buffett's family and friends. This is certainly more important now that so many newcomers have entered the stock market. This is a quote from the preface to a published biography about the long-term valueoriented stock investor Warren Buffett. Television commentators. despite all this available information. With each passing year.[2] Buffett began his career with $100. and $105.. individual investors. only folly. Sometimes there appears to be no rhyme or reason to the market. and market strategists are all overtalking each other to get investors' attention. The quote illustrates some of what has been happening in the stock market during the end of the 20th century and the beginning of the 21st. are exchanging questionable and often misleading tips.e. or have acquired other 'risky' investments (such as 'investment' property. financial writers. Over the years he has built himself a multi-billion-dollar fortune. Stock prices skyrocket with little reason. analysts. then plummet just as quickly. and people who have turned to investing for their children's education and their own retirement become frightened.the stock market in particular. immersed in chat rooms and message boards. i. Yet.

having priced in all public knowledge. According to the efficient market hypothesis (EMH). such as profits or dividends. (But this largely theoretic academic viewpoint also predicts that little or no trading should take place— contrary to fact—since prices are already at or near equilibrium. New York City.6 percent —the largest-ever one-day fall in the United States.) But the efficient-market hypothesis is sorely tested by such events as the stock market crash in 1987. It also seems to be the case more generally that many price movements are not occasioned by new information. a study of the fifty largest one-day 16 . only changes in fundamental factors. it is impossible to fix a definite cause: a thorough search failed to detect any specific or unexpected development that might account for the crash. when the Dow Jones index plummeted 22. From experience we know that investors may temporarily pull financial prices away from their long term trend level. to this day. Over-reactions may occur—so that excessive optimism (euphoria) may drive prices unduly high or excessive pessimism may drive prices unduly low. New theoretical and empirical arguments have been put forward against the notion that financial markets are efficient.The behavior of the stock market NASDAQ in Times Square. This event demonstrated that share prices can fall dramatically even though. ought to affect share prices.

share price movements in the United States in the post-war period confirms this.[3] Moreover, while the EMH predicts that all price movement (in the absence of change in fundamental information) is random (i.e., non-trending), many studies have shown a marked tendency for the stock market to trend over time periods of weeks or longer. Various explanations for large price movements have been promulgated. For instance, some research has shown that changes in estimated risk, and the use of certain strategies, such as stop-loss limits and Value at Risk limits, theoretically could cause financial markets to overreact. Other research has shown that psychological factors may result in exaggerated stock price movements. Psychological research has demonstrated that people are predisposed to 'seeing' patterns, and often will perceive a pattern in what is, in fact, just noise. (Something like seeing familiar shapes in clouds or ink blots.) In the present context this means that a succession of good news items about a company may lead investors to overreact positively (unjustifiably driving the price up). A period of good returns also boosts the investor's self-confidence, reducing his (psychological) risk threshold.[4] Another phenomenon—also from psychology—that works against an objective assessment is group thinking. As social animals, it is not easy to stick to an opinion that differs markedly from that of a majority of the group. An example with which one may be familiar is the reluctance to enter a restaurant that is empty; people generally prefer to have their opinion validated by those of others in the group. In one paper the authors draw an analogy with gambling.[5] In normal times the market behaves like a game of roulette; the probabilities are known and largely independent of the investment decisions of the different players. In times of market stress, however, the game becomes more like poker (herding behavior takes over). The players now must give heavy weight to the psychology of other investors and how they are likely to react psychologically. The stock market, as any other business, is quite unforgiving of amateurs. Inexperienced investors rarely get the assistance and support they need. In the period

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running up to the recent Nasdaq crash, less than 1 per cent of the analyst's recommendations had been to sell (and even during the 2000 - 2002 crash, the average did not rise above 5%). The media amplified the general euphoria, with reports of rapidly rising share prices and the notion that large sums of money could be quickly earned in the so-called new economy stock market. (And later amplified the gloom which descended during the 2000 - 2002 crash, so that by summer of 2002, predictions of a DOW average below 5000 were quite common.)

Irrational behavior
Sometimes the market tends to react irrationally to economic news, even if that news has no real effect on the technical value of securities itself. Therefore, the stock market can be swayed tremendously in either direction by press releases, rumors, euphoria and mass panic. Over the short-term, stocks and other securities can be battered or buoyed by any number of fast market-changing events, making the stock market difficult to predict.

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INDIAN STOCK MARKET

Thee origination of the Indian securities market may be traced back to 1875, when 22 enterprising brokers under a Banyan tree established the Bombay Stock Exchange (BSE). Over the last 125 years, the Indian securities market has evolved continuously to become one of the most dynamic, modern and efficient securities markets in Asia. Today, Indian markets conform to international standards both in terms of operating efficiency.

Structure and size of the markets:

Today India has two national exchanges, the Bombay Stock Exchange (BSE) and the National Stock Exchange (NSE).Each has fully electronic trading platforms with around 9400 participating broking outfits. Foreign brokers account for 29 of these.

There are some 9600 companies listed on the respective exchanges with a combined market capitalization near $125.5bn. Any market that has experienced this sort of growth has an equally substantial demand for highly efficient settlement procedures.

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are settled in dematerialized form in a T+2 rolling settlement environments.In India 99. the Clearing Corporation of the exchanges assumes the counter-party risk of each member and guarantees settlement through a fine-tuned risk management system and an innovative method of online position monitoring. trades are guaranteed by the National Clearing Corporation of India Ltd. The main functions of the Clearing Corporation to work out. each exchange has a Settlement Guarantee Fund to meet with any unpredictable situation and a negligible trade failure of 0. according to the National Securities Depository.9% of the trades. In addition. (NSCCL) and Bank of India Shareholding Ltd. Furthermore. (BOISL).003%. 20 . It also ensures the financial settlement of trades on the deliver the required funds and/or securities with the help of a settlement guarantee fund. Clearing Corporation houses of NSE and BSE respectively.

investors had to go through a stockbroker in order to buy and sell their stocks. can take up value able time and is costly. In addition to that. Instead of paying broker . people can buy and sell at the exact time they choose to do so because it is just a mouse click away. by the time they call their broker and eventually buy the stock the price could have increased during that time period. This same example applies to when investors want to sell a stock at a certain time. With online trading. While the investors are calling their broker and the stock is being sold. investors can trade online and pay a small fee to their company. Online trading is also beneficial because it reduces the cost of transaction. which can help them save money. When investors trades online they have total control of their money. which can be very costly . Before the advent of online trading. This process is tedious. An example of this is if investors want to buy certain stocks at low price. this saves the customers from having to pay commission to the 21 . brokers can sometimes persuade investors to buy and sell certain stocks because of personal reasons. This could sometimes cost investors thousands of dollars. In addition to that. the price could have dropped. They can buy and sell stocks quickly. investors investors have the luxury of speed.Advantages Of Online Trading The first major advantage of trading online is the ability to have total control over ones investments.

trading online is cheaper than ever.com.com has graphic charts that updates the investors’ portfolio throughout the day and also lets investors create “watch lists” or mock portfolios that monitor alternative investment options”. With this information the investors can become more educated and make good decision on the stocks they want to buy and sell. since” the explosion of online brokerages has driven the cost of transactions way down. Disadvantages of online training One major disadvantage with online trading is that there are many security risks. These advantages have contributed greatly to the increase of ntrading online. With the new technology the internet offers. Hackers have the ability to access personal 22 . The last major advantage of trading stocks online is that more information is available then ever before. Furthermore. Quote. The internet is a wonderful but dangerous place to do business. Investors can get the most up to date stock quotes and can reach any company they plan on buying stock for. One such website that allows users to gather information is Quote. This information was previously only available to stockbrokers. This means that customers can plan out different investing stratifies and see how those compare to the ones they are already invested in. This is because all the companied are competing for business continue reducing their costs to attract customers.stockbroker. it is available to everyone.

000 percent higher than in 1997”. the problem with online trading companies is that they are too large and are not “easily reached by email or phone”. while companies offer trades that are quick and on the spot. in actuality it can take up to several hours to complete or even not to be completed at all. which includes credit card information. In situations where there is a problem like this. a 197 percent increase over 1998 and nearly 2. Although the percentage is small. The internet is unpredictable and stable. However. Another drawback to trading online is that. investors can usually call their brokerage firm and the problem is fixed right away.information on anyone who has ever searched the internet. One can never know when a web site will fail. This was the main reason a company like Charles Schwab was reluctant to start trading online. This means that here was an increase in problems that the web sites were having. there is still a small chance that hackers can access ones account (price 2) companies are taking the most serious precautions on this matter. “E-traders registered more than 3. This could have serious effects on investors because they could think they bought a stock or sold a stock at a certain time but in actuality the transaction registered late or not at all costing that investor money. 23 . According to the Securities and Exchange Commission.300 complaints in the 12 months ended in September 1999. This is the main concern for online brokerage firms and they are trying their best to alleviate these problems.

”. Some people that invest online do not know how the stock market words and think they can just invest in anything and it will make them money. “two types of traders have already moved online ‘the aggressive affluent’ and those who want to ‘get rich quick. These two groups make up 70 percent of the people that want investors trading online today. that money can be lost just as quick and just as easily. These people can make rash decisions and lose a lot of their money.Finally the most important problem with online trading is that it is so quick and easy to make transaction. Major Players in the BROKING Industry in India 1 2 3 4 5 SHAREKHAN ANAND RATHI MOTILAL OSWAL IL&FS INDIABULLS 24 . This is a dangerous attitude and could make people lose money they cannot afford to lose. People like this generally think that investing in the stock market is like gambling in Las Vegas. According into foresters search.

6 7 8 9 1 0 1 1 1 2 1 3 1 4 1 5 1 6 1 7 1 8 2 3 2 4 HDFC SECURITIES INDIA INFOLINE ANGELBROKING RELIGARE RELIANCE MONEY ICICI DIRECT BONANZA MAGAL KESHAV KOTAK SECURITIES UTI SECURITIES GEOJIT KARVY MAN FINANCIAL JP MORGAN STANLEY ASIT C METHA 25 .

With his 100% focus on the retail clientele coupled with his expertise in investment advisory services. The Angel Group has emerged as one of the top 5 retail stock broking houses in India. Angel Broking Ltd is also registered as a depository participant with CDSL. having memberships on BSE. Dinesh thakkar is the man behind the successful building of angel broking as India’s leading retail stock broking house with his vision. He is among the first generation stockbroker who is credited for conceptualizing and the subsequently promoting angel group in 1987. He proved his skill and abilities through efficient trading of stocks by using advanced and innovation tools of technical analysis. devotion.e. It is the only 100% retail stock broking house offering a gamut of 26 . He started his operations as a sub-broker from a small office at dalal street with a client base of just around 25 clients and total staff strength of 3 employees. NSE and the two leading commodity exchanges in the country i. he has scaled much greater height as is evident from our network strength and nation wide presence today. dedication.INTRODUCTION OF THE COMPANY COMPANY PROFILE OF ANGEL BROKING LTD Mr. He was attracted towards the stock market due to its prospects of fast growth. keen foresight and zeal to excel. NCDEX and MCX.

E-Broking & Commodities to individual investor.retail centric services like Research. VISION • • • • TO PROVIDE BEST VALUE FOR MONEY TO INVESTORS THROUGH INNOVATIVE PRODUCTS TRADING/INVESTMENT STRATEGIES. and Wealth Management Services. STATE OF THE ART TECHNOLOGY AND PERSONALISED SERVICE BUSINESS PHILOSOPHY • ETHICAL PRACTICES & TRANSPARENCY IN ALL OUR DEALINGS • • CUSTOMER INTEREST ABOVE OUR OWN ALWAYS DELIVER WHAT WE PROMISE EFFECTIVE COST MANAGEMENT VALUES • • • • • • • INTEGRITY • TEAMWORK • QUALITY MINDSET • ENTREPRENEURSHIP • SERVICE ORIENTATION • PASSION & COMMITMENT 27 . Investment Advisory.

28 . • The above distribution makes our client servicing levels one of the highest in the industry.ABOUT ANGEL • We have a Pan India presence with more than 5000+ intermediaries. 50. We offer services like:         Equity Broking Commodities Depository Research E-broking Advisory Portfolio Management Services Mutual Fund Distribution • A client base of 4.000 + active Investors is serviced by our strong team of 4600 + employees across branches.

• 50 member research team doing technical. fundamental. one of the largest in the industry. • First broking house to start 100% retail focus research in the industry ANGEL GROUP COMPANIES: • BSE.ANGEL CAPITAL AND DEBT MARKET LTD • LTD NCDEX & MCX. derivative and commodity analysis.ANGEL BROKING LTD • NSE.ANGEL COMMODITIES BROKING (P) 29 .

That means the maximum number of trade on BSE has been done from Angel Broking Ltd TIE UP BANK’S • • • • • • • HDFC ICICI AXIS CORPORATION ORIENTAL BANK OF COMMERCE KARNATAKA YES 30 .Award Angel was awarded the coveted the “Major Volume Driver” trophy from BSE for the Year 2004-2005. 2005 -2006 & 2006 -2007.

MCX & NCDEX. MCX & NCDEX 2. NSC. • • • • • Angel Trade Browser based for investor No installation required Advantage of mobility Trading as simple as internet surfing BSC. NSC. F&O. It provides three softwares to customers for online trading. MCX & NCDEX 31 . F&O. • • • • Angel Diet Application based ideal for traders. 1. NSC.Products Of Angel Broking E-Broking Angle has 3 different products and voila trading on BSC. F&O. User friendly & simple navigation Robust & speedier execution of trade BSC.

Cash & Derivatives 32 . • • • Angel Anywhere Application based ideal for traders using technical tool Intra-day/historical charts with various indicators BSC. NSC.3.

• Timely Entry & Exit: Their advisors will regularly monitor customers investments and guide customers to book timely profits. • De-Risking Portfolio: A diversified portfolio of stocks is always better than concentration in a single stock. Investment decisions without expert advice would be like treating ailment without the help of a doctor. 33 . They will also guide them in adopting switching techniques from one stock to another during various market conditions. Based on their research. Professional assistance will always be beneficial in wealth creation. • Expert Advice: Their expert investment advisors are based at various branches across India to provide assistance in designing and monitoring portfolios.Investment Advisory Services To derive optimum returns from equity as an asset class requires professional guidance and advice. They diversify the portfolio in growth oriented sectors and stocks to minimize the risk and optimize the returns.

commodities can now be traded in futures markets. When they are traded on an exchange. 34 . With the advent of new online exchange.Commodities A commodity is a basic good representing a monetary value. Commodities are most often used as a inputs in the production of other goods or services. Commodities must also meet specified minimum standards known as a basic grade.

• • • • • mail • Wide branch coverage Personalized/attentive services of trained a dedicated staff Centralized billing & accounting Acceptance & execution of instruction on fax Daily statement of transaction & holdings statement on e- No charges for extra transaction statement & holdings statement 35 .Depositary Participant Services Angel Broking Ltd. We offer depository services to create a seamless transaction platform to execute trades through Angel group of companies and settle these transactions through Angel Depository services. Is a DP services provider though CDSL.

return expectations and risk tolerance. At Angel. ensures a rewarding experience for its clients. Portfolio Management Services (PMS) is one such service that is fast gaining eminence as an investment avenue of choice for High Networth Investors(HNI). expertise. research and the backing of India's leading stock broking house. experienced portfolio management is the difference. It will advise you on a suitable product based on factors such as your investment horizon. Investment Management is an art and a science in itself. 36 . The Portfolio Management Service combined with competent fund management. PMS is a sophisticated investment vehicle that offers a range of specialized investment strategies to capitalize on opportunities in the market.Portfolio Management Services Successful investing in Capital Markets demands ever more time and expertise. Angel PMS brings with it years of experience. dedicated research and technology.

Angel Broking has added another product in its range with mutual funds. • Access to in-depth research & proper selection from diversified funds based on your preferred criteria • Rating and rankings of all mutual funds from our in house expert analysts • News and alertfor your Mutual fund Portfolio and performance tracking with watch lists • Current and historical performance of different funds enabling comparisons 37 .Mutual Fund To enable clients to diversify their investment in the right direction.

• Instant disbursement of non-cash benefits like bonus and rights into your account. • • Efficient pledge mechanism. wrong transfer. ‘Zero’ upfront payment. Speedier settlement process. All in one combined Monthly ‘Bill-cum Transaction-cum-Holdingcum-ledger’ statement.Benefits • No risk of loss. Personalized/attentive services of trained help desk.mutilation or theft of share certificates. Because of faster transfer and registration of securities in your account. No charges for extra transaction statement & holding statement. increased liquidity of your securities. Wide branch coverage. 38 . • Hassle free automated pay-in of your sell obligations by your clearing members • • Reduced paper work.

It gives short term and long-term outlook on these scripts. their price targets and advice trading strategies. It offers a comprehensive market overview and likely trends in the week ahead. 39 . It also presents top picks based on an in-depth analysis of technical and fundamental factors.FUNDAMENTAL SERVICES The Sunday Weekly Report This weekly report is ace of all the reports. Another unique feature of this report is that it provides an updated view of about 70 prominent stocks on an ongoing basis.

40 . The fundamentals of select scripts are thoroughly analyzed and actionable advice is provided along with investment rationale for each scrip.Stock Analysis Angel’s stock research has performed very well over the past few years and angel model portfolio has consistently outperformed the benchmark indices.

Flash News Key developments and significant news announcement that are likely to have an impact on market / scripts are flashed live on trading terminals. Flash news keeps the market men updated on an online basis and helps them to reshuffle their holdings. 41 .

Our analysts continuously track the calls and provide the recommendations according to the market movements. Past performance of these calls in terms of profit/loss is also available to our associates to enable them to judge the success rate. 42 .TECHNICAL SERVICES Intra-Day Calls For day traders angel provides intraday calls with entry. exit and stop loss levels during the market hours and our calls are flashed on our terminals.

43 .Posting Trading Calls Angels “Position Trading Calls” are based on a through analysis of the price movements in selected scripts and provides calls for taking positions with a 10 . These calls are also flashed on our terminals during market hours.15 days time span with stop losses and targets.

which are flashed on our terminals and published in our derivative reports.Derivative Strategies Our analyst take a view on the NIFTY and selected scripts based on derivatives and technical tools and devise suitable “Derivative Strategies” . 44 .

COMMODITIES SERVICES Agro Tech Speak Mainly gives the investors insight into and a forecast for agro commodities viz. 45 . crude oil. copper etc with the market insight and expert recommendation on the trading strategies. silver. reports on oil complex (soyabean castor etc. Commodities Tech Speak This report mainly equips the investors dealing in MCX segment in commodities like gold. pulses(urad channa etc).) along with spices with reports on kapas guar seed .

founded in 1994 by Mr.all of which are supported by powerful research teams. corporate advisory. while maintaining the highest standards of excellence. The entire firm activities are divided across distinct client groups: Individuals. investment banking. Corporates and Institutions. The firm's philosophy is entirely client centric. AnandRathi. AR provides a breadth of financial and advisory services including wealth management. with a clear focus on providing long term value addition to clients. Private Clients.About AnandRathi AnandRathi (AR) is a leading full service securities firm providing the entire gamut of financial services. The firm. commodities. brokerage & distribution of equities. mutual funds and insurance . ethics and professionalism. today has a pan India presence as well as an international presence rough offices in Dubai and Bangkok. About Indiabulls 46 .

loan against shares and mortgage & housing finance. Business of the company has grown in leaps and bounds since its inception. The market capitalization of Indiabulls is around USD 6. Morgan Stanley and Farallon Capital. 2007).000 customers with its wide range of financial services and products from securities. With around 4000 Relationship Managers. Bombay Stock Exchange and Luxembourg Stock Exchange. Indiabulls through its group companies has entered Indian Real Estate business in 2005. Revenue of the company grew at a CAGR of 159% from 47 . research & advisory services. depositary services. derivatives trading.Indiabulls is India’s leading Financial Services and Real Estate company having over 640 branches all over India. Merrill Lynch. Indiabulls and its group companies have attracted more than USD 800 million of equity capital in Foreign Direct Investment (FDI) since March 2000. Goldman Sachs. Some of the large shareholders of Indiabulls are the largest financial institutions of the world such as Fidelity Funds. 2007). It is currently evaluating several large-scale projects worth several hundred million dollars. Indiabulls helps its clients to satisfy their customized financial goals. consumer secured & unsecured credit.50. “Indiabulls Financial Services Ltd is listed on the National Stock Exchange. Indiabulls serves the financial needs of more than 4. Consolidated net worth of the group is around USD 905 million (31st December.300 million (31st December.

During the same period.FY03 to FY07. Indiabulls has demonstrated deep understanding and commitment to Indian Real Estate market by winning competitive bids for landmark properties in Mumbai and Delhi. Indiabulls became the first company to bring FDI in Indian Real Estate through a JV with Farallon Capital Management LLC.” Religare Securities Limited (RSL):- 48 . a respected US based investment firm. profits of the company grew at a CAGR of 184%.

FII. Depository Participant Services. Institutional Brokerage & Research. • Religare is also providing in-house Depository services to its clientele and is one of the leading depository service providers in the country. Bombay Stock Exchange of India. RSL is a member of the National Stock Exchange of India. Investment Banking and Corporate Finance. To broaden the gamut of services offered to its investors. the company has also recently unveiled a new avatar of it's online investment portal armed with a host of revolutionary feature.It is a leading equity and securities firm in India. The major activities and offerings of the company today are Equity broking. and SEBI approved Portfolio Manager • Religare has been constantly innovating in terms of product and services and to offer such incisive services to specific user segments it has also started the NRI. • Religare has a very credible Research and Analysis division. which not only caters to the need of our Institutional clientele. Comparative Analysis Of Companies 49 . The company currently handles sizeable volumes traded on NSE and in the realm of online trading and investments it currently holds a reasonable share of the market. Portfolio Management Services. These groups take all the portfolio investment decisions depending upon a client’s risk / return parameter. HNI and Corporate Servicing groups. Depository Participant with National Securities Depository Limited and Central Depository Services (I) Limited. but also gives their valuable inputs to investment dealers.

S E R V M U I N P M O N E I N M F U H O S O COMPANIES’ NAME AN GE YE S YE S YE S YE S YE S YE S YE S NO NO ODI N I N N O Y E N O Y E Y E Y E N O Y E Y E P O R E Y E N O Y E Y E Y E Y E N O Y E N O O D A N Y E N O Y E Y E Y E Y E N O Y E N O O D MARKET SHARE OF ANGEL BROKING LTD 50 .

M a r k e t S h a r e O f C o m p a n ie s 11% 26% A n g e l B ro k in g L td R e lig a re In d ia b u lls A n a n d R a th i O th e rs 19% 16% 28% 51 .

is no. has the highest market coverage with respect to channel sales.• Angel Broking Ltd.1 in India with respect to service 52 . There are 105 sub-brokers in Jaipur • Angel Broking Ltd Client wise is No. This is because Angel has the highest number of sub-brokers. 2 in India • Angel Broking Ltd has bagged the “Major Volume Driver Award” (presented by the BSE) for 3 consecutive years • offered Angel Broking Ltd.

The survey is limited to few areas in Jaipur 4. Time constraint Geographical constraint 3. Jaipur city is new place for me so I could not find potential customer in different places 5. Jaipur is a very big city so it’s not easy to reach every single customer 53 . Most of the people are not aware of the share market how to trade so it’s hard to convince them 9. Product are expensive compare to other products in the field 8. People are reluctant to give appointment and real information 7. 2. I am new in this field and I have no any past experience of opening Demat account 6.LIMITATIONS The following are the certain limitations of the study: 1.

DISCUSSIONS ON TRAINING JOB PROFILE (ROLE AND RESPONSIBILITIES) In Training. how the working process of company. What are the advantages of company so that they can convert clients in angel clients? How angel product is better than other competitor. My responsibility was to do phone calls and take an appointment with customer .Their role in the organization was a new client acquisition for account opening • Giving product presentation to newly join employee. What are the facilities in angel product which was not there in other competitor product? 54 . My profile was Marketing Executive. One of my roles in organization is to train newly joined employee. Tell them all about company.

corporate (millennium business park) so that we can get a proper or good feed back with a good collection of data. 55 . Which was good for me to complete my target and it shows that I m giving the best service to them and he was happy with our service and quality. relative or friends. To give the details of E- broking services organizing I have to take the responsibility of event for collecting data or leads. After opening account what services executive promise did he getting all that services. Most it was create a good relation in-between me and my client. for example big shopping malls (center one). What client need is most important. So that there product failure should be very less and they can success to achieve there target.• Be in touch with the existing client for purpose of quality management After opening account we have to follow-up the existing client so that we can get feed back from them. Why place important? For selling any product in market. Before doing event we have to select a place to organize. It shows the quality of services. companies do market segmentation. Existing client help me for my future target he can open account on name of his family member. • Event organizing.

• Visiting to clients for the purpose account opening While visiting to client I have to put some points in my mind from were he was trading? What he not getting there? what his needs?. sometime they forget to download master file from site of company so they cannot able to see the moving market. • Solving technical related queries of the client After opening account I give training to them. client complain that there order not going. but they doing mistake because they are putting order more than there exposure given by company so order are rejected. My experience say that they are competing with there friend relative indirectly. So that he can convert in my company client. 56 . what best I can offer him. problem while placing order etc. While login on online product. some time people try to login more than 3 or 4 time in this process they get locked there id password so. this type of problem we have to solve. login problem. So if I m going to give best offer to them they are going to give me more accounts. not getting list of market on there display. While visiting to all my appointment I notice that all client want best from other. more contacts. So they do mistake. This analysis I have to do while talking on telephonic for appointment with client and I have make plan while going to client that. to solve that problem I have reset there password by the help of surveillance department and password directly send to there email id which the client given when there account opening form filled. but human are not machine that they can learn all thing in a single day. hanging problem. This type of queries we have to solve.

57 . The new customers who want software demonstration. we provide that also etc. mutual funds. angel gold. IPO. was my major contribution to the company. not only for the purpose of trading but also for wealth management services (wms). bringing potential clients to the organization. Furthermore I had to also manage various direct marketing activities such as Tele-calling to clients regarding pre. Mailing to potential customers of the company regarding products and services.which we were providing because it’s a key factor for our company growth and making long term relationships with customers Bringing potential client to the organization.STUDENT ORGANIZATION CONTRIBUTION TO THE The contribution towards the organization is adding values in order to bring business to the organization realizing the responsibilities. Taking feedback of the services .meetings. which includes portfolio management services.

STATEMENT OF RESEARCH PROBLEM After sorting out the views. in terms there drawbacks limitations etc. For Example: .STUDY OF SELECTED RESEARCH PROBLEM STATEMENT OF RESEARCH OBJECTIVE The objective of research is to know the competitors. Drawbacks of our services.The website based product which we were offering to the clients was not good enough compare to other company. we can conclude the research problem like: 1. volatile market. 58 . To find out existing clients through research. in order to bring improvement. 3. 2. we come to know that many people do not know how to operate certain technical products. were he might have been deprived of recent facilities. As per meeting with the existing and new clients. who would not get all the services or may be some. answers of the people.

The emarket is in effect. These markets give the customer easy access to comparative data on price An electronic broker is an intermediary who:• • May take an order from customer and pass to supplier May provide service to customer such as a comparison between goods with respect to particular criteria such as price. a broking service to bring together supplier and customer in the specific market segment.STATEMENT OF RESEARCH OBJECTIVE • • • • • What is E-Broking? Prospects for E-Broking Benefit of E-Broking Benefit to User Benefit to Broker What is E-Broking? E-Broking means electronic broking or online trading. 59 . An electronic market is an attempt use information and communication technology to provide geographically dispersed traders with the information necessary for the fair operation of the market.

Prospects for E-Broking E-Broking is still an evolving industry in India and the survivor are likely to be those brokers who are integrated service and are financially resilient. Moreover the Bombay stock exchange (BSE) and National stock exchange (NSE) have recently developed ‘proprietary’ trading engines called ‘WEBEX’ and ‘DOTEX’. These engines will obviate the need for a broker to develop his own engines. and thus. respectively. the 60 . resulted in capital investment savings. Benefit of E-Broking In the recent year the use of internet has spread among investor in stock and shares. expected to give a strong fillip to the e-broking industry in India. These developments are. The internet can make up to the minute information available to a large number of investor that until recently had only been available to those working in financial institution. The use of online brokerage service automates the process of buying and selling and hence reduction of commission charges. therefore. The future of e-broking industry thus largely depends on the extent of the penetration of the internet in the near future. Also the commodity being traded is intangible. a user can log on to these engines using the website of the broker and trade electronically. However.

61 . • • • • • Transparency of fund 24*7 back office access Privacy of there portfolio Save time Detail of company etc.ownership of stocks and shares can be recorded electronically. so there is no requirement for physical delivery.

Transparency E-Broking empowers the customer to transact directly on the stock exchange and delayers the whole process thereby improving transparency. The user does not need to rely on the broker’s ‘word of mouth’ or ‘transaction’ slip for confirmation of the price at which his trade was conducted. This engine will obviate the need for a broker to develop his own engine. Where the rate for e-broking are as low as 0. 2.5%.1%. 62 . E-Broking in addition.Benefit to User 1. not only brings down the cost of the execution of the transaction but also speeds up the electronic transfer of securities. The Bombay stock exchange (BSE) and national stock exchange (NSE) recently develop proprietary trading engine called WEBEX and DOTEX respectively. Low transaction cost’s Brokerage rate in India are in the range of 1 to 1.

Thus. Also with ‘limitbased’ order being allowed.3. making it much more convenient for the customer to trade anytime. which are executed at the earliest trading possibility. in the comfort of home / office. customer can place there order even during the ‘non-trading’ hour. 63 . Convenience Online share trading is available merely at the click of a button.

Benefit to Broker • Easier risk management Under the online mechanism. This process thus substantially reduces the exposure of the broker to client related credit and payment risk. thus resulting in better business for brokers in the long term 64 . the system would first check the status of funds available with the client in his bank account and only then allow to trade to take place. It is expected that the introduction of e-broking will expand the market horizon. • Greater business potential The new paradigm of e-broking which allows simple convenient and transparent transactions may encourage more participants to trade.

The cost of living is simply what it costs to buy the goods and services you need to live. less infrastructure cost etc. Inflation is the rate at which the cost of living increases. flexibility of time. Instead of keeping the savings idle you may like to use savings in order to get return on it in the future. 65 . DESCRIPTION OF TERMINOLOGY USED IN BROKING COMPANIES Investment The money you earn is partly spent and the rest saved for meeting future expenses. Inflation causes money to lose value because it will not buy the same amount of a good or a service in the future as it does now or did in the past. Why should one invest? One needs to invest to: • • • earn return on your idle resources generate a specified sum of money for a specific goal in life make a provision for an uncertain future One of the important reasons why one needs to invest wisely is to meet the cost of Inflation. This is called Investment. offering significant cost saving to broker. Automation of the broking processes results in reduced manpower requirement.• Lower staff costs. For example.

whereby the concept of compounding (as we shall see later) increases your income. If the after-tax return on your investment is less than the inflation rate. year after year. then your assets have actually decreased in value. they won't buy as much today as they did last year. which is the return after inflation. if the annual inflation rate is 6%. By investing early you allow your investments more time to grow. This is why it is important to consider inflation as a factor in any long-term investment strategy. that is. Remember to look at an investment's 'real' rate of return. The aim of investments should be to provide a return above the inflation rate to ensure that the investment does not decrease in value. then the investment will need to earn more than 6% to ensure it increases in value. The three golden rules for all investors are: • • • Invest early Invest regularly Invest for long term and not short term 66 . a Rs. For example. 100 purchase today would cost Rs. When to start Investing? The sooner one starts investing the better.if there was a 6% inflation rate for the next 20 years. 321 in 20 years. by accumulating the principal and 7 the interest or dividend earned on it.

examine if it fits in with other investments you are considering or you have already made 10. one must ensure to: 1. Assess the risk-return profile of the investment 6. if satisfied.What care should one take while investing? Before making any investment. Obtain written documents explaining the investment 2. Seek all clarifications about the intermediary and the investment 12. Verify the legitimacy of the investment 4. Deal only through an authorized intermediary 11. Ascertain if it is appropriate for your specific goals 8. and then. Explore the options available to you if something were to go wrong. These are called the Twelve Important Steps to Investing 67 . Find out the costs and benefits associated with the investment 5. Read and understand such documents 3. make the investment. Know the liquidity and safety aspects of the investment 7. Compare these details with other investment opportunities available 9.

rates that they lend to their borrowers. we are expected to pay for using it – this is known as Interest. or it may be variable. the rate at which the Government borrows in the 8 Bond/Government Securities market. What factors determine interest rates? When we talk of interest rates. The factors which govern these interest rates are mostly economy related and are commonly referred to as macroeconomic factors. Some of these factors are: • • • • • Demand for money Level of Government borrowings Supply of money Inflation rate The Reserve Bank of India and the Government policies which determine some of the variables mentioned above 68 . and rates at which companies issue fixed Deposits etc. Interest is usually calculated as a percentage of the principal balance (the amount of money borrowed). PPF. there are different types of interest rates . rates offered to investors in small savings schemes like NSC.What is meant by Interest? When we borrow money.rates that banks offer to their depositors. The percentage rate may be fixed for the life of the loan. depending on the terms of the loan. Interest is an amount charged to the borrower for the privilege of using the lender’s money.

debentures etc. money market/liquid funds and fixed deposits with banks may be considered as short-term financial investment options: Savings Bank Account This is often the first banking product people use. gold/jewellery. 69 . which offers low interest (4%-5% p.). What are various Short-term financial options available for investment? Broadly speaking. small saving instruments with post offices. bonds. and/or Financial assets such as fixed deposits with banks. making them only marginally better than fixed deposits.What are various options available for investment? One may invest in: Physical assets like real estate. insurance/provident/pension fund etc. or securities market related instruments like shares. commodities etc. savings bank account.a.

but lower than bank fixed deposits. Money market funds usually yield 9 better returns than savings accounts. Company Fixed Deposits. and may be considered for 6-12 months investment period as normally interest on less than 6 months bank FDs is likely to be lower than money market fund returns. Fixed Deposits with Banks They are also referred to as term deposits and minimum investment period for bank FDs is 30 days.Money Market or Liquid Funds They are a specialized form of mutual funds that invest in extremely short-term fixed income instruments and thereby provide easy liquidity. Mutual Funds etc. Unlike most mutual funds. What are various Long-term financial options available for investment? Post Office Savings Schemes. aim to maximize returns. Public Provident Fund. money market funds are primarily oriented towards protecting your capital and then. Post Office Savings: 70 . Bonds and Debentures. Fixed Deposits with banks are for investors with low risk appetite.

A deduction of 5% is levied from the principal amount if withdrawn prematurely. 00. Public Provident Fund: A long term savings instrument with a maturity of 15 years and interest payable at 8% per annum compounded annually.000/. Company Fixed Deposits: These are short-term (six months) to medium-term (three to five years) borrowings by companies at a fixed rate of interest which is payable monthly. is Rs. 1. quarterly. It has a maturity period of 6 years.(if Single) or Rs. 3. 00.Post Office Monthly Income Scheme is a low risk saving instrument. A withdrawal is permissible every year from the seventh financial year of the date of opening of the account and the amount of withdrawal will be limited to 50% of the balance at credit at the end of the 4th year immediately preceding the year in which the amount is withdrawn or at the end of the preceding year whichever is lower the amount of loan if any.(if held jointly) during a year. A bonus of 10% is paid at the time of maturity. semi10 annually or annually. which can be availed through any post office.000/. Minimum amount. It provides an interest rate of 8% per annum. Tax benefits can be availed for the amount invested and interest accrued is tax-free. Premature withdrawal is permitted if deposit is more than one year old. 6. A PPF account can be opened through a nationalized bank at anytime during the year and is open all through The year for depositing money. which can be invested. the 10% bonus is also denied.and additional investment in multiples of 1.000/-. Maximum amount is Rs. which is paid monthly.000/. They can 71 .

minus expenses. divided by the number of units issued. Benefits include professional money management. The interest received is after deduction of taxes. Mutual fund units are issued and redeemed by the Fund Management Company based on the fund's net asset value (NAV). NAV is calculated as the value of all the shares held by the fund. What is meant by a Stock Exchange? 72 . debentures etc. which is determined at the end of each trading session.also be cumulative fixed deposits where the entire principal along with the interest is paid at the end of the loan period. It is a substitute for those who are unable to invest directly in equities or debt because of resource. The central or state government. Mutual Funds are usually long term investment vehicle though there some categories of mutual funds.). Mutual Funds: These are funds operated by an investment company which raises money from the public and invests in a group of assets (shares. Bonds: It is a fixed income (debt) instrument issued for a period of more than one year with the purpose of raising capital. in accordance with a stated set of objectives. A bond is generally a promise to repay the principal along with a fixed rate of interest on a specified date. such as money market mutual funds which are short term instruments. corporations and similar institutions sell bonds. called the Maturity Date. buying in small amounts and diversification. time or knowledge constraints. The rate of interest varies between 6-9% per annum for company FDs.

The holders of such shares are members of the company and have voting rights. Each such unit of Rs 10 is called a Share. 00. regulating or controlling the business of buying. What is an ‘Equity’/Share…. Stock exchange could be a regional stock exchange whose area of operation/jurisdiction is specified at the time of its recognition or national exchanges. 1956 [SCRA] defines ‘Stock Exchange’ as any body of individuals. each called a share. constituted for the purpose of assisting. For example.00. whether incorporated or not. selling or dealing in securities. the company then is 11 said to have 20.000 units of Rs 10 each.00. What is a ‘Debt Instrument’? Debt instrument represents a contract whereby one party lends money to another on pre-determined terms with regards to rate and periodicity of interest. the term 73 .000 equity shares of Rs 10 each.000 is divided into 20. Thus. In the Indian securities markets. repayment of principal amount by the borrower to the lender.The Securities Contract (Regulation) Act. in a company the total equity capital of Rs 2. which are permitted to have nationwide trading since inception. NSE was incorporated as a national stock exchange.00.? Total equity capital of a company is divided into equal units of small denominations.

called underlying. since their emergence. What is a Mutual Fund? A Mutual Fund is a body corporate registered with SEBI (Securities Exchange Board of India) that pools money from 74 . commodity or any other asset. index. Derivative products initially emerged as hedging devices against fluctuations in commodity prices and commodity-linked derivatives remained the sole form of such products for almost three hundred years. they accounted for about two thirds of total transactions in derivative products. The financial derivatives came into spotlight in post1970 period due to growing instability in the financial markets.‘bond’ is used for debt instruments issued by the Central and State governments and public sector organizations and the term ‘debenture’ are used for instruments issued by private corporate sector. However. The underlying asset can be equity. these products have become very popular and by 1990s. What is a Derivative? Derivative is a product whose value is derived from the value of one or more basic variables. foreign exchange (forex).

bonds. Government securities. others are a mix of equity and bonds. The investment objectives outlined by a Mutual Fund in its prospectus are binding on the Mutual Fund scheme. debentures. The appreciation of the portfolio or securities in which the mutual fund has invested the money leads to an appreciation in the value of the units held by investors. Mutual funds issue units to the investors. Investors are also given the option of getting dividends. What is an Index? 75 . The investment objectives specify the class of securities a Mutual Fund can invest in. Mutual funds can thus be considered as financial intermediaries in the investment business that collect funds from the public and invest on behalf of the investors. Mutual Funds invest in 12 various asset classes like equity. Bonds. debentures etc. Some are pure equity schemes. The schemes offered by mutual funds vary from fund to fund.individuals/corporate investors and invests the same in a variety of different financial instruments or securities such as equity shares. or to participate only in the capital appreciation of the scheme. and commercial paper and government securities. which are declared periodically by the mutual fund.

1956. 76 . includes instruments such as shares. What is Dematerialization? Dematerialization is the process by which physical certificates of an investor are converted to an equivalent number of securities in electronic form and credited to the investor’s account with his Depository Participant (DP).An Index shows how a specified portfolio of share prices is moving in order to give an indication of market trends. debentures. bonds. government securities. It is a basket of securities and the average price movement of the basket of securities indicates the index movement. whether upwards or downwards. SECURITIES What is meant by ‘Securities’? The definition of ‘Securities’ as per the Securities Contracts Regulation Act (SCRA). shares.) in electronic form. units etc. What is a Depository? A depository is like a bank wherein the deposits are securities (viz.

Stated formally. Transfer of resources from those having idle resources (investors) to others who have a need for them (corporate) is most efficiently achieved through the securities market. bonds. scrips. are some of the securities investors in the securities market can invest in. The 77 . Which are the securities one can invest in? • • • • Shares Government Securities Derivative products Units of Mutual Funds etc. called ‘Securities’. security receipt or any other instruments so declared by the Central Government. stocks or other marketable securities of similar nature in or of any incorporate company or body corporate. units of collective investment scheme. government securities. Further. securities markets provide channels for reallocation of savings to investments and entrepreneurship. What is the function of Securities Market? Securities Markets is a place where buyers and sellers of securities can enter into transactions to purchase and sell shares. Savings are linked to investments by a variety of intermediaries. interest and rights in securities. through a range of financial products.bonds. it performs an important role of enabling corporate. entrepreneurs to raise resources for their companies and business ventures through public issues. Regulator Why does Securities Market need Regulators? The absence of conditions of perfect competition in the securities market makes the role of the Regulator extremely important. debentures etc. derivatives of securities.

SEBI Act. What is SEBI and what is its role? The Securities and Exchange Board of India (SEBI) is the regulatory authority in India established under Section 3 of SEBI Act. 1992 provides for establishment of Securities and Exchange Board of India (SEBI) with statutory powers for (a) protecting the interests of investors in securities (b) promoting the development of the securities market and (c) regulating the securities market. In particular. Department of Company Affairs (DCA). it has powers for: • Regulating the business in stock exchanges and any other securities markets • Registering and regulating the working of stock brokers. in addition to All intermediaries and persons associated with securities market. SEBI has been obligated to perform the aforesaid functions by such measures as it thinks fit.regulator ensures that the market participants behave in a desired manner so that securities market continues to be a major source of finance for corporate and government and the interest of investors are protected. 1992. Reserve Bank of India (RBI) and Securities and Exchange Board of India (SEBI). Its regulatory jurisdiction extends over corporate in the issuance of capital and transfer of securities. 78 . Who regulates the Securities Market? The responsibility for regulating the securities market is shared by Department of Economic Affairs (DEA). sub–brokers etc.

conducting intermediaries.• • • Promoting and regulating self-regulatory organizations Prohibiting fraudulent and unfair trade practices Calling for information from. mutual funds and other persons associated with the securities market. undertaking inspection. self regulatory organizations. Research Methodology Definition of Research 79 . inquiries and audits of the stock exchanges.

so procedures can be duplicated or understood by  Reductive. It employs well designed method to collect the data and analyses the results. Logical. so decisions are based on data collected. It disseminates the findings to contribute to generalizeable knowledge. The main steps involved in this phase are as: 80 . so others may test the findings by repeating it. so it investigates a small sample which can be generalized to a larger population. OBJECTIVE OF RESEARCH Research design phase :This phase mainly involve stating the conceptual structure within which research would be conducted.The word research is derived from the Latin word meaning to know. The five characteristics of research presented below will be examined in greater detail later are:  Systematic problem solving which identifies variables and tests relationships between them.  Empirical. within specified boundaries.  others.  Replicable. It is a systematic and a replicable process which identifies and defines problems.

SOURCES OF DATA COLLECTION There are two sources: 81 . This type of sampling where each & every item in the population has an equal chance of inclusion in the sample. The sample size was restricted to 100 because of financial & time constraint.Sampling Plan: The sample was selected for the study by convenient method. Sample size The sample for research consisted of 100 Customers of Kota Jaipur& Bundi Districts. Sample unit: Under the study the customers are considered the sample unit in Kota & Jaipur. The sample was spread all over the Kota Jaipur& Bundi Districts. Bundi Districts.

secondary sources:Secondary sources are websites and brouchers. The preparation of questionnaire was done by keeping the objective of study in mind. The preparation of questionnaire took about 4-5 days. Analysis phase :- 82 . The questionnaire used for study was of closed type since it is free from bias nature of respondents. Primary sources:Primary data is collected through market survey. Preparation of Questionnaire :- The questionnaire was prepared by the researcher himself. The researcher took some help from experts during the framing of questionnaires. 2.1.

83 . For further results weighted average method was used whenever required. Finally on the basis of analysis various results and conclusions were drawn. During the analysis of data help of various types of charts & graphs was taken. The analysis phase took about seven days.After the data has been collected the researcher tabulated the data from the tables the researcher analyzed the data.

24. 33.Data Analysis & Interpretation Q. 50% Have heard about them.1 Do you know about Angel ? Completely unaware. 14% Completely unaware Aware. 36% Have heard about them Aware 84 . 9.

Q.2 Where would you like to Invest ? 50 40 30 20 10 0 Fixed Deposits 21 44 11 12 18 Share M arket P roperty Jewellery Insurance Fina ncia l se rvice s 85 .

Q.3 Which company of the share market are you aware of ? 40 35 30 25 20 15 10 5 0 38 30 27 s 28 31 Angel Broking Religare Indiabulls Anand Rathi Others Companies' name 86 .

23% Yes No 51.Q.4 Do you invest in share market ? 15. 77% 87 .

24% Angel Broking Religare Indiabulls Anand Rathi 10. 21% 14. 21% 10. 17% Others 88 .Q.5 In which brokerage house you have your demat account ? 12. 17% 12.

6 How often do you trade ? Sometimes. 18. 34% Daily. 25% 89 . 33% Daily Weekly Monthly Sometimes Monthly. 8% Weekly. 4. 18. 13.

6% 9.25 >.7 What is the brokerage charged(Intraday) by your company ? 1.50 >.75 40.25 >. 2% 3.Q. 75% 90 .10-. 17% .

S Trading All of the above Financial Products 91 .Q.8 Which of these products apart from equity your company is providing ? 35 30 25 20 15 10 5 0 Insurance Investment advisory Mutual fund P.M.

89% Q. 6.Q. 50. 11% Yes No Yes.9 Does your company provide online trading ? No.10 Are there any charges for online trading facility ? 92 .

Yes. 22. 32. 41% Yes No No. 59% 93 .

11 What ranks would you give to these companies as per their services ? 16 14 12 10 8 6 4 2 0 Angel Broking Religare Indiabulls Anand Rathi Others 14 12 11 10 12 FINDINGS 94 .Q.

and like to give preference • daily There are 77 percent persons among total who like to invest in Angel Broking Ltd. is providing lots of services to its clients like PMS. Insurance. Mutual Fund 95 . Investment Advisory. M-Connect. E-Broking.• Angel Broking Ltd. than others and 33 percent are used to trade • Angel Broking Ltd. is a world class company and providing very good services to its clients • clients Its main objective to provide personalize services to the • In the survey it found that 50 percent people among the whole are aware about the services providing by Angel Broking Ltd • 44 persons are like to invest in share market among the total which is the highest among other alternatives • Around 38 People among total are more aware about Angel Broking Ltd.

• 89 percent people said that their company from where they are availing investment in stock market is providing online trading and others are not • no. is at the 1st 96 . Among all the companies Angel Broking Ltd.

To maximize the market share of the organization and how to interact with the customer it is known. 2. 1. How to work under pressure How to handle team. 8. 7. 6.SUMMARY OF LEARNING EXPERIENCE We can summarize of our learning experience as how to behave in corporate world. How to find out the weaknesses of competitors. 10. 3. How to analyze the need of client. What is the working process of organization? How to fight with competitors. How to satisfy the need of client. 97 . 9. How to get worked done from team. 4. How to convert competitor’s client in our organization client. 5.

• I have achieved all the targets. 1 insurance plan and assisted its employees in various other activities • I have got the knowledge on how to operate a terminal for trading in the stock market (ODIN based software). Up till now I have opened 4 demat accounts.ACHIEVEMENTS . • Apart from this I have also developed skills on how to interact with customers. 98 . which the company had set for me for these two months.

enable customer. marketing research and sales promotion. 99 . distribution. excite. Marketing system is more agile and responsive. marketers need to engaged. security and privacy are critical factor. Still the need for creative marketing exists. Internet is profound Impact on value changes activities. behavior and key success factor.CONCLUSION To succeed in digital space. Similar studies need to be conducted across diverse areas in B2C and B2B domains to understand attitudes. Designing EBusiness plan and measuring E-Metric is essential. Internet has resulted in consumer power shift and also marketing ability to respond and anticipate. Customer experience and trusty. There is need to synergies online and offline effort to offer better value. E-World is unforgiving and has less patience. Hence promise to perform to keep up promise. to fulfill there expectation. Internet serves a new business for advertising.

4. 5.e. so the time limit should be reduced so that the users are interested in opening the account. If Angel could now focus on enhancing their Brand presence through marketing activities then Angel has the potential to attract more customers. They should provide proper training to sub-brokers in the area of customer service. Time taken in account opening is too long i. 100 .Recommendations 1. 6-8 days in comparison with other DP’s providing the account opening in 2-3 days and sometimes even in one day. They should start funding facility 2. They should start loan facility 3. A lot of Angel’s customers have been a result of “Word of Mouth” awareness.

Address……………………………………………………………… …………………………………………….. Where would you like to Invest ? Share Market Fixed Deposits Property Jewellery Insurance 3. Yes Do you invest in share market ? No 5. Which company of the share market are you aware of ? Religare Angel Broking Indiabulls Anand Rathi Others 4. Age……………………. In which brokerage house you have your demat account ? 101 . 1.Questionnaire Name……………………………………. Occupation………………………………………………………. Do you know about Angel ? Have heard about them Aware Completely unaware 2.

What is the brokerage charged (Intraday) by your company ? .S All of the above Trading Investment Advisory 9.25 8. How often do you trade ? Daily Monthly Sometimes Weekly 7.75 >.M. Are your company provide online backoffice facility ? Yes No 102 .25 >. Which of these products apart from equity your company is providing ? Insurance Mutual Fund P.Angel Broking Indiabulls Anand Rathi Religare Others 6.10-.50 >.

Religare………………………….Does your company provide online trading ? Yes No 11. 14. Any suggestions ? ……………………………………………………………………… ……………………………………………………………………… 103 . What ranks would you give to these companies as per their services ? Angel Broking………………….. Are there any charges for this facility ? Yes No 12.10.. Anand Rathi…………………… Others…………………………… 13. What do you expect from Angel Broking ? ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… ……………………………………………………………………… ………………………………………. Indiabulls……………………….

……………………………………………………………………… ……………………………………………………………………… ……………………………………… 15. Very high Quite high Rather high Quite low Very low 18) My satisfaction with the appraisal system is: 104 . Any References ? a)……………………. the need for performance management system in the organization. 16) Are you aware of the Prevailing system of performance appraisal in your organization? Yes Yes. b)……………………. to certain extent No 17) In my opinion.

Very high Quite high Rather high Quite low Very low 20) Extent of feedback & guidance provided to me before the annual appraisal about performance is: Very high Quite high Rather high Quite low Very low 105 .Very high Quite high Rather high Quite low Very low 19) Extent of clarity in communication of the key performance areas.

21) The extent of unbiased assessment of my performance under the present system is: Very high Quite high Rather high Quite low Very low 22) Extent to which the current appraisal system is successful in finding the areas improvement in my performance: Very high Quite high Rather high Quite low Very low 106 .

23) The extent of effort in discovering my potential for shouldering higher responsibilities through the existing system of appraisal: Very high Quite high Rather high Quite low Very low 24) The extent of detailed discussion and guidance for future performance on the basis of past year’s performance appraisal: Very high Quite high Rather high Quite low Very low 25) Do the appraisal system helps appraise to gain more insights into their strengths and weakness: 107 .

Very high Quite high Rather high Quite low Very low 26)Do you have any suggestion to improve the current appraisal system of your quote: organization?If yes. please 108 .

com www.com www.com www.timesofindia.BIBLIOGRAPHY • • • • • • www.com www.angelharmony.angeltrade.ivcj.com 109 .com www.google.angelbroking.

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