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HP customer case study: Accenture turns to HP Project and Portfolio Management Center to deliver more value to customers on global

scale Industry: Business Services

Optimizing IT
Accenture relies on HP PPM Center to help exceed customer expectations

“HP’s Project and Portfolio Management Center (HP PPM Center) allows us to build our processes into a powerful application that automates their repeatability, sweeping away those three-ring binders full of paper processes that used to gather dust on our clients’ shelves.” -- David Ehninger, Accenture Senior Executive, Outsourcing Growth Platform
Accenture is among the world’s leading management consulting, technology services, and outsourcing companies. When companies hire Accenture, they expect excellence—but Accenture knows that today’s “excellent” can be tomorrow’s “mediocre” — unless the organization keeps finding new, better ways to deliver value to its customers. IT outsourcing is an important, integral part of Accenture’s business. Because it’s a business, Accenture recognizes it can’t exceed customer expectations or make a profit with a “costcenter” mentality. When companies outsource IT, they expect to see improved methodologies, processes, and discipline put into place. They want their IT to work better, and in most cases, they want it to be cheaper. “Success in this business is all about building and enforcing repeatable processes,” explains David Ehninger, Accenture Senior Executive, Outsourcing Growth Platform, which serves clients in energy and other industries. Accenture’s Delivery Center in Houston considers many options in its search to improve service delivery through effective process design, enforcement, and automation. “The collaboration and communication features in HP PPM Center provide us integrated, reliable processes, even when our teams are half a world apart.” David Ehninger, Accenture Senior Executive, Outsourcing Growth Platform In the spring of 2001, while surveying software being used by Accenture’s accounts, Ehninger learned about HP’s Business Technology Optimization (BTO) offering for IT governance—HP Project and Portfolio Management Center (HP PPM Center). This software solution provides the first integrated transaction system

Objective:
Increase value to global customers yet reduce costs by achieving breakthrough improvements in process design, enforcement, and automation.

Approach:
HP’s Business Technology Optimization (BTO) offering for IT governance: HP PPM Center.

IT improvements:
• Using HP Deployment Management Extension for SAP to manage the design/build of SAP for multiple customers produced significant time savings and quality improvements. • Automated report data-gathering greatly reduces the time and cost of generating reports for all key stakeholders.

Business benefits:
• HP PPM Center provided Accenture’s clients with real-time visibility into project status and demand requests, increasing client satisfaction and improving overall project outcomes. • Using HP PPM Center to implement and enforce standard project management processes has improved project data integrity, helping Accenture rely on the data captured in HP PPM Center to make critical yet informed decisions. • HP PPM Center and HP Deployment Management for SAP Extension have greatly reduced the cost and risk of maintaining SOX compliance.

Ehninger says HP’s solution gives him more confidence that the numbers are accurate. or about user acceptance. Audits that previously took several months to complete now are able to be wrapped up in just a few weeks. the more important this global integration capability becomes to us. Ehninger says that when it comes to process. “The more we grow this part of our business. customers are concerned about either the front end or the back end. resulting in lower costs to customers. Audit and SOX reviews With the requirements of Sarbanes-Oxley regulations coming into play. audit reviews of processes have become a way of life. says. “Success in this business is all about building and enforcing repeatable processes. more development is shifting to low-cost. Another way HP PPM Center has delivered significant value to Accenture is by automating data gathering for reports. not everything in the middle. “The effort and time spent to review and make changes to processes managed within HP PPM Center are much smoother and faster to implement than they would be without using HP PPM Center. both in terms of cost and customer satisfaction is the transition process. The HP approach: flexible yet rigorous HP PPM Center is especially attractive to Accenture because of its flexibility. but to have this pre-built to shorten the transition time. It can be quickly adapted to meet the demands of individual customers. even when our teams are half a world apart. Ehninger estimates that what HP PPM Center does for him automatically would require the several resources to gather data manually. the need arose to perform continuous improvement reviews and to make modifications to the processes implemented to account for changes within the business.” Accenture’s initial implementation of HP Deployment Management Extension for SAP tackled the management of maintenance and design/build of SAP for multiple customers.Customer solution at a glance Primary Software • HP PPM Center dashboard • HP Deployment Management Extension for SAP • HP PPM Time Management module • HP PPM Project Management module • HP PPM Program Management Office (PMO) module for IT—real-time IT governance to turn the dials and make decisions. visit www. Roger Buchanan. so my objective was not to do it over and over for each customer. reliable processes. The Accenture Delivery Center in Houston initially purchased HP PPM Center dashboard.” Ehninger says. With the use of HP PPM Center for IT governance.P. HP shall not be liable for technical or editorial errors or omissions contained herein.” A key outsourcing success factor for Accenture. 4AA1-2034ENW. Nothing herein should be construed as constituting an additional warranty. February 2008 .” David Ehninger. Accenture Senior Executive. hold meetings to consolidate and reconcile inputs. Accenture’s Delivery Center in Houston began implementing the core products in July 2001 and has continued to implement additional processes and functionality into HP PPM Center software over the years. HP Deployment Management Extension™ for SAP®. “We spend a lot of time and money to develop good processes. high-quality teams in locations such as India and Brazil.” To learn more.com © 2008 Hewlett-Packard Development Company. HP PPM Center makes this work seamless for Accenture.” Ehninger concludes. “There’s often something they want to change about the initiation of a request. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. “The collaboration and communication features in HP PPM Center provide us integrated. The old spreadsheet methods he used in the past were significantly less reliable and required more time to complete. L. PPM Technology Lead within the Delivery Center. update spreadsheets. The information contained herein is subject to change without notice. and format and build reports. and HP PPM Time Management module and has also now added HP PPM Project Management module and HP PPM Program Management module.hp. “HP PPM Center is so easy to configure that it lets us meet these specific customer needs. As a result of the large scope of the implementation with the Delivery Center in Houston. Outsourcing Growth Platform Global reach Accenture’s business has long been global. but they don’t really care how it moves through your factory in-between. while keeping processes standardized from customer to customer. but to deliver top value to customers in this competitive environment. the amount of time required to perform these types of audits has been significantly reduced.