Oracle Auto Service Request (ASR

)
For ASR version 2.7 and later

Quick-Installation Guide

About ASR
Auto Service Request (ASR) is a secure, scalable, customer-installable software feature of warranty and Oracle Support Services that provides auto-case generation when specific hardware faults occur. ASR is designed to enable faster problem resolution by eliminating the need to initiate contact with Oracle Support Services for hardware failures, reducing both the number of phone calls needed and overall phone time required. ASR also simplifies support operations by utilizing electronic diagnostic data. Easily installed and deployed, ASR is completely controlled by you, the customer, to ensure security.

Configuration Requirements
Operating Systems (required for the ASR Manager)

Oracle Enterprise Linux (OEL) 5.3 and later - or Solaris 10, Update 6 (10u6) and later

Java Version: at least JRE/JDK 1.6.0_04 Network connection: Connect to the Internet via HTTPS. Other Software

Need help? If you need assistance installing or configuring ASR, then contact your Oracle Support Services representative.

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Services Tools Bundle (STB) must be installed on all Solaris ASR assets, including the ASR Manager Service Tags must be installed on the OEL ASR Manager Download the latest ASR and SASM package from the “download” link on the Oracle ASR product page.

Prerequisites
Support Contract Information

Before You Start
For ASR Assets and ASR Manager Systems
Install Service Tags – OEL
1. Service Tags 1.1.5 is required only on the OEL ASR Manager. Visit the Sun Service Tag 1.1.5 page on the Download Center. Select “Oracle Enterprise Linux” from the drop-down menu and click the Continue button. 2. Download and unzip the latest svdtag.i386.linux.zip file. 3. Run the following commands to install the service tags: rpm -i sun-servicetag-1.1.5-1.i386.rpm rpm -i sun-hardware-reg-1.0.0-1.i386.rpm Note: JRE/JDK 6 is required for SASM. You can download the latest version from the Java SE Downloads page.

Make sure your support contract information is correct and current. You will need a Sun Online Account (SOA) login. If you do not have a login, create one at http://reg.sun.com. All of your assets must have a Technical Contact assigned. Contact Oracle Support Services to add/update technical contact information. Make sure your SOA login (see https://reg.sun.com) is attached to a valid support contract. Validate your Support Contract with the Sun Member Support Center Identify and designate a system to serve as ASR Manager. Identify and verify ASR assets. Identify telemetry sources. Make sure your hardware qualifies for ASR (see Sun Products Qualified for ASR) Register your hardware with the Sun Member Support Center

Install Service Tools Bundle (STB) – Solaris
If your system is using only a service processorbased telemetry source (ILOM, or XSCF on MSeries), STB does not need to be installed. If this is your configuration, then you can skip the STB install. 1. Download STB (see: http://sun.com/service/stb) 2. Untar the STB bundle and run the installation script (install_stb.sh). As part of the installation, be sure to select:
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Enter I for “install” Enter Y to replace existing SNEEP packages Enter Y to replace existing Service Tags packages sneep -a

Hardware Information
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3. Confirm that SNEEP is installed correctly. Run:

Resources
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Oracle ASR Product Page Sun Products Qualified for ASR Oracle ASR Documentation Sun Support Center

4. Verify that Service Tags is reporting your system attributes correctly. Run:

stclient -E

5. If  stclient -E does not show the serial number, register manually. Run:

sneep -s <serial number>

Copyright © 2010, Oracle and/or its affiliates. All rights reserved.

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. Once validated. .version_num. 2.kshrc. 5.co. enter your Sun Online Account (SOA) username and password.version_num. .cshrc. As root.rpm ● For Solaris: pkgadd -d SUNWsasm. As root on the ASR Manager system.sun.profile. If you are not using a proxy server. then contact your Oracle Support Services representative. All rights reserved. Enter “1” or “2” depending on your geographic location: 1)transport. you are prompted to make several selections. Middle East.7 and later Quick-Installation Guide Part 1 – Install ASR Manager for Solaris and OEL Select a qualified Sun server running Solaris or Oracle Enterprise Linux to house the ASR Manager. . As the installation progresses. From the directory where you unzipped the SASM package.uk (Europe. Test the connection to ensure that ASR can send information to the transport server. scripts will be executed with super-user permission during the process of installing this package. . enter Y. install conflicting files. then enter the proxy server information. install all packages. . Confirm end-to-end ASR functionality: asr report For Solaris: pkgadd -d SUNWswasr. Check the registration status. . . install the SASM package: ● Install ASR Package 1. When prompted: . For complete installation details. Run asr test_connection. Use the list below to determine how to respond to the installation prompts: ● When prompted: . If "No asset found to list. then enter a hyphen ( . Verify activation: asr list_asset -i <IP address> or asr list_asset -h <hostname> 8. . or Africa regions) 3. ASR will validate the login. Install SASM Package SASM is only installed on the ASR Manager system. .pkg For OEL: rpm -i SUNWswasr. Add the asr command to the PATH (update to the root's . . . When prompted. ● When prompted: . enter Y. 4. enter Y. Note: Passwords are not stored.sun. . install conflicting files.pkg For OEL: rpm -i SUNWsasm. If you are using a proxy server to access the internet.version_num. 7. Use the list below to determine how to respond to the installation prompts: ● 2. enter Y. or . scripts will be executed with super-user permission during the process of installing this package. As the installation progresses. you are prompted to make several selections. the registration is complete. run asr register. 6. press [Return]. Run asr show_reg_status. press [Return] to select all packages. select all packages to process. Auto-activation of the ASR Manager is attempted during registration. When prompted: . . 1. When prompted: . Page 2 .version_num.com (Americas or Asia Pacific regions) 2)transport. install the ASR package: ● Register and Activate ASR Manager 1. You must login as root to install the ASR components.bashrc as needed): PATH=$PATH:/opt/SUNWswasr/bin/asr export PATH Learn More About ASR Need help? If you need assistance installing or configuring ASR. When prompted: “. Oracle and/or its affiliates. ● ● ● 3.rpm ● 2.Oracle Auto Service Request (ASR) For ASR version 2.). please see the ASR Installation and Operations Guide Copyright © 2010." then activate manually: asr activate_asset -i <IP address> or asr activate_asset -h <hostname> 9.

2. 1 – 15. activate with: • asr activate_asset -i <IP address> or • asr activate_asset -h <hostname> 3. Make sure you have platadm privileges (showuser -p <login name>).xxx • -s = community string (default value is public) • -p = SNMP listener port (default value is 162) • xxx.sh 2. For each Blade within the chassis using Solaris 10 FMA as fault source. The asr activate_asset command must be run from the ASR Manager system.xxx. For the prompt “Please enter SNMP port of SASM ASR plugin (q to quit) [162]. One of these rules will be set for use with ASR. launch the ASR Asset Menu: /opt/SUNWswasr/asrassetbundle/asrassetmenu. Select an available a rule. For All Blades 1. For the prompt “Do you want to set trapdestination [y.xxx. or X6275 systems. Run showuser -p to list users with this privilege. Run showhostname -a 5. Repeat for each ASR asset using ILOM. As root. Run setsnmp addtraphost -t v2 -s public -p 162 xxx. Run setsnmp enablev1v2c public 7. q]. Confirm the XSCF hostname is set as you would like. Confirm that SNMP services are enabled: Run show /SP/services/snmp and verify that the “port” is 161 and that “v2c” is enabled. or X6275. Disable the SNMP agent. X6270. Page 3 . These sources will need to be configured to provide maximum fault coverage for your asset. Run setsnmp disable 3.” press [Return] or enter another port if you have changed your port settings for ASR. go to the /opt/SUNWswasr directory and make sure a copy of the ASRAssetBundle.xxx = ASR Manager IP address 4.” enter Y and press [Return].” 1. For the Sun Blade 6000 chassis (CMM). As root on the ASR Manager system. 1. For x6x70 Blades. Set Up Telemetry Sources for ASR The ASR Manager can receive telemetry from multiple sources (SunMC. select 2 to enable SunMC telemetry. From the Asset Menu.gz file is available on each ASR asset system.7 and later Quick-Installation Guide Part 2 – Install ASR and Configure ASR Assets Select qualified ASR Assets running Solaris or Oracle Enterprise Linux Install ASR Asset Bundle If you are configuring an M-series system. 5. Oracle and/or its affiliates. Repeat for all M-Series ASR assets. SunMC. activate with: • asr activate_asset -i <Chassis_ILOM_IP> 2. ILOM. Learn More About ASR For complete details. configure the following: • set destination=<IP address of ASR manager> • set destination_port=162 • set type=snmptrap • set level=minor • • Enable M-Series XSCF Telemetry 1.<version_num>.xxx.gz to each asset requiring SunMC and/or Sol 10 FMA fault telemetry. Initiate an ssh connection to the IP address of the ILOM network interface and login as root.” enter the hostname or IP for the installed ASR manager system.xxx. Run showservicetag 8.Oracle Auto Service Request (ASR) For ASR version 2. X6270. activate with: • asr activate_blade -i <Blade-NEMport-IP> -c <Chassis_ILOM_IP> 3. Enable FMA/SunMC Telemetry This step does not apply to M-series. For the Sun Blade 6000 Chassis: show /CMM/alertmgmt/rules/x All Systems (except Sun Blades) For all systems (except for Sun Blades) using Solaris 10 FMA.tar. ILOM has up to 15 “rules” available. Run showsnmp 9. Confirm the rule is available (disabled) with: • For rackmount servers and qualified blades: show /SP/alertmgmt/rules/x • ● 3. For the prompt “Please enter Hostname or IP Address of SASM ASR plugin. Verify Service Tags are enabled. Enable SNMP v1v2. ● Activate ASR Assets Active ASR Assets after the appropriate telemetry sources have been set up. 2.n. All rights reserved. XSCF). please see the ASR Installation and Operations Guide Copyright © 2010. (If the asset requires SunMC for ASR. Run setsnmp enable 6. Verify SNMP settings to ensure the trap destination is set and SNMP is enabled.) ● Enable Integrated Lights Out Manager (ILOM) Telemetry (CLI) 1. skip this step and go to “Enable M-Series XSCF Telemetry. select 3 to enable Solaris 10 SNMP trap destination (management host). or XSCF as fault telemetry source. FMA. unzip and untar the file. Initiate an ssh connection to the IP address of the XSCF network interface and login to the XSCF console. Add the ASR Manager system as the trap destination. 2. Repeat for each ASR asset. Once you have an available rule. 3. Check the list of qualified hardware (see Sun Products Qualified for ASR) to verify the fault telemetry source needed for each asset identified. As root on the ASR Asset system. Enable the SNMP agent. Copy the ASRAssetBundle. activate with: • asr activate_blade -i <blade-ILOM-ip> -c <Chassis_CMM_ip> set snmp_version=2c set community_or_username=public show /SP/alertmgmt/rules/x to confirm these parameters • 4.tar.