HCL: Corporate Overview Version: 2/09

$ 550 Mn Industry sectors Manufacturing & Lifesciences. Networking Solutions. Aerospace & Defense. & BPO Services Financials* Total Revenues . Managed ISP Services. Poland.000 towns Distribution Network 83.000 Indian Market Focus Global Market Focus Global Presence Operations spanning 23 countries Delivery Facilities USA. 500 service centres reaching 4. UK. Telecom. Enterprise & Custom Applications.000 towns 2 *Trailing Twelve Months (TTM) as on 31st March.$ 5 EBITDA Bn HCL Infosystems Hardware.000 outlets in over 9. Financial Services. Homela nd Security & ICT Distribution . Energy and Utilities. Enterprise Transfor mation Services Infrastructure Management. Governm ent. 2009 . System Integration. Media & Entertainment and Retail & Consumer Employees 60.HCL: A Snapshot HCL Technologies Business Lines Product Engineering & R&D. Singapore and India India Presence Offices in 170 cities.

Publishing & Entertainment Pharmaceuticals Telecom Service Provide rs Aerospace Energy & Utilities Application Maintenance and Operations Infrastructure Management Infrastructure Systems Engineering Mechanical Engineering Software Engineering Software as a Se rvice (SaaS) 3 .HCL Technologies: Key Service Offerings Verticals Banking Financial Services Insurance Capital Market Services (CMS) Total IT Outsourcing Finance and Accounting Services Technical Support Services Service Offerings Business Process Outsourcing (BPO) Knowledge and Legal Services Supply Chain Management Customer Relationship Manag ement Data Management Services IT Application Portfolio Optimisation (APO) Enterprise Resource Planning (ERP) Appl ication Development Content Management Application Testing SOA & Middleware Web Technologies Mainframe Retail Media.

HCL BPO Services Overview .

HCL BPO: Leadership Credentials HCL BPO among the Top 5 service providers in the UK market for Life & Pensions T he first Indian BPO to enter the Telecommunications Expense Management (TEM) mar ket Won the largest engagement in Indian BPO history HCL BPO Leadership Credentials The first BPO company in the world to be successfully appraised at Maturity Leve l 3 of People CMM Pioneered blended-shore operations for Indian BPO service prov iders Largest BPO service provider in Northern Ireland The largest provider of T elecom BPO services in Asia 5 .

ISO 27001. Procure to Pay. 2009 .15 Million Business Focus – Retail & CPG / Utilities / Telecom / BFS / Insurance / Hi-Tech & Manufacturing / Media. Publishing & Entertainment Customers • 104 (24 Fortune 500 / 26 Fortune Global 500) Wing to Wing Solutions Order to Cash. ISO 9001. OHSAS 180 01 Operational Excellence through Six Sigma and BPR Technology Upgrade EnsureIT an IT Service Management (ITSM) Programme Targets to deliver 99. Safeway. ISO 14001 SAS 70 Certified. Deutsche Bank.400+ Global Delivery Centres • 11 centres in Ind ia • • 6 centres in UK 4 centres in US Quality and Compliance Driven Delivery COPC.9% of service up time Multi-lingual Support 8 European languages Service Offerings • Business Generation • Operations Management • Management Decisioning • Platform-based Services Key Relationships – BT. CCA. Macy’s. Office Depot 6 *Trailing Twelve Months (TTM) as on 31st March. CRM & Technical Support Services Processes: 200+ Professionals: 11. ISO 20000.HCL BPO: Snap Shot Business Revenue* • USD 232.

HCL BPO: Technology Network 7 .

HCL BPO: Technology Network 8 .

Duke of York. 2008 Ranked 3rd in the Employee Satisfaction Survey DQ-IDC. 2006 Ranjit Narasimhan. 2008 Capability Excellence HCL BPO wins 2008 CIO ‘Bold 100’ award CIO-IDG India 2008 People Focus Ranked No. 2006 Ranked amongst the Top 3 Contact Centres in Asia Pacific Frost & Sullivan. President and CEO.1 Employer in India and Best Employer in Asia Hewitt Associates.BPO Services receiv ing the UKTI ‘Investor of the Year’ Award. Prince Andr ew. 2007 Corporate Ethics Corporate Excellence Ranked in the “Leaders” Category of the Global Outsourcing 100 IAOP (International Association of Outsourcing Professionals). 2009 Won the 1st ‘Investor of the Year’ award for employment generation in UK UK Trade & Investment Board. 2008 Special award for consistent excellence for outsourcing practice across all disc iplines National Outsourcing Association. 2006 from His Royal Highness.HCL BPO: Industry Accolades Customer Focus Ranked 4th globally among Business Process Outsourcing Vendors The Black Book of Outsourcing. 2009 HCL BPO wins Technology Award Indiatimes BPO Industry Awards 2008 Ranked 11th among Global Service Providers International Association of Outsourcing Professionals (IAOP). 2007 First BPO company in the world to be appraised at Maturity Level 3 of People CMM QAI. 9 9 . HCL Technologies Ltd .

Top 10 private sec tor NI employer & ‘Top 10’ UK outsourcer UK headcount around 2200+ Multi-lingual cap abilities to support 8 European languages Leading player in Life Insurance & Pen sion market HCL NI wins 2008 European Call Centre of the Year ‘Best People Practic e’ Award Armagh Acquisition of ACD’s 450 seats centre Acquisition of Clients in the Media/ Retail sectors Current capacity of 614 Seats HCL Insurance BPO Services Ltd.HCL BPO: UK Operations Belfast Established in January 1998 by BT 90:10 JV formed with BT in December 2001 HCL a cquired 100% stake in 2004 Current capacity of 801 seats Won the Irish contact c entre “Best New Service” award Northern Ireland’s largest BPO Firm. Acquisition in August 2008 Centres in Croydon. Preston and R omford Services offered in the Financial Services Sector Current capacity of 121 2 Seats Customers Industry Accreditations 10 . Welwyn Garden City.

and approval Invoice approval.HCL BPO: US Operations Control Point Solutions Acquisition in September 2008 World’s Largest Provider of end-to-end Telecom Expen se Management (“TEM”) Services Leading manager of voice. r econciliation of Move-AddChange-Disconnect of services to billing Contract and t ariff rate auditing General ledger coding of charges Control Point Solutions provides BPO and Application Service Provider (ASP) Serv ices ASP Clients use the proprietary tools and infrastructure provided by Contro l Point to perform their own invoice review. Georgia. data and wireless expense s ervices Centres in New Jersey. invoice batching to Client s accounts payable Dispute tracking and reconciliation Identification of cost savings opportunities Business intell igence reporting via a web portal Customers Carrier Clients Government Clients Confidential 11   . dispute generation. Missouri and Virginia Current capacity o f 333 seats SAS 70 Type II certified Control Point BPO services Invoice receipt and loading Media conversions for billing optimization Missing b ill tracking and ordering Image scanning for paper billing Invoice validation. audit. coding. reconciliation.

US U4 New Jersey. UK A3 Preston. India N2 Noida. India 714 746 836 1499 1436 A5 Welwyn Garden City. UK A6 Cro ydon. India N5 Noida. India Chennai 1435 United States U1 Missouri. US 34 83 77 139 C1 Chennai. UK United States Sunnyvale POP New Jersey POP India Bangalore B1 Bangalore.HCL BPO: Global Delivery Footprints United Kingdom A1 Belfast. US U2 Virginia. UK A2 Armagh. India N3 Noida. India Total Capacity – 13. US U3 Georgia. India C3 Chennai. India 12 *Numbers mentioned are seat capacity in each centre . India N4 Noida. India C2 Chennai. UK A4 Romford. India C5 Chennai.558 11 centres in India 6 centres in UK 4 centres in US 574 889 806 695 968 C4 Chennai. UK 801 614 150 707 155 200 United Kingdom Noida N1 Noida.

HCL BPO: Verticals & Horizontals Telecom • Service Fulfillment • Service Assurance Retail & CPG • Promotional Planning • Virtual Warehousing • E-Commerce Support • Direct Store Deliver y • Track & Trace Support • Nutritional Coding • Sales Support & Administration • Loyalt y Card Management • Store Operations Support Banking & Financial Services • Mortgage Processing • Credit Card Customer Support • Lender Support Services • Retail Banking Services • Asset Management • Fund Accounting • Fund Administration • Transfer A gency Hi-tech & Manufacturing • Warranty & Return Material Authorisation • Procurement Services (PR to PO) • Open Or der Report • E-auction • Freight Audit • Global spares order management Insurance (Life & Non Life) • Agent Licensing • Actuarial & Finance • Underwriting • Policy Servicing & Administrati on • Claims Management • Pension & Annuities • Account Administration • Commissions Media. Publishing & Entertainment • Prepress and Editorial • Content Management • Ad Design & Creation • Website Hosting & Maintenance • PPT and Flash Presentation • E-forms creation and testing • Digital Arc hiving • Image Management • E-Learning Utilities • Billing Management • Regulation Compliant Management • Collections • Debt Management • P rovisioning Order Management • Channel Management • Insolvency Support • Post Processi ng Support Vertical Specialisation • Billing support services • Convergence Support • Channel Management Finance and Accounting Services Technical Support Services Knowledge & Legal Ser vices Supply Chain Management Customer Relationship Management Data Management S ervices Horizontal Specialisation 13 .

Rating & Invoice Knowledge Management Telecom Expense Management Bill Tamer Bill Hunter Kofax Insurance New Business Underwriting Policy Administration Claims Administration Actuarial Reinstatement MPE Form Processing Retail Promotional Planning NSF Check Processing Order Management Contract Set Up Order Processing Sales Ledger Maintenance BACS/ Receipts Credit Control Collections Finance & Accounting AP/AR Fixed Asset Gene ral Ledger Cost Accounting Media & Publishing Content Management Prepress E-Lear ning Ad Design & Management Editorial Services Image Management Data Management Services Data Cleansing Document Indexing Finance & Accounting CTTS – Workflow Tool ¡ Procurement Research Legal Research IP Researc Business Analytics .Mediation.O Processing Delivery Expediting Payment Clearance Transaction Processing Legal Pr ocessing Claims Processing White/ e-mail Processing Record/Data Maintenance Coll ection Services Skip Tracing 1st/3rd Party NSF Processing 14 Platform based Services Supply Chain Management E-sourcing E-procurement Spend Analysis Contract Managem ent Order Management Master Data Management Telecom Order Management Order Fulfi llment Service Fulfillment Service Quality Monitoring Service Performance Manage ment Customer Service Billing .HCL BPO: Service Offerings Business Generation Contact Scoring Market Entry Support Data Cleansing Directory Services Customer Segmentation Post Sales Service Customer Retention After Sales Support Issue Res olution Customer Acquisition Mortgage Lead Generation Up Sell/Cross Sell Ad Des ign & creation Website / Catalogue Management Decisioning Market Research Business Research h Mis Reporting Data Analytics Data Mining and Data Modeling Operations Management Technical Support Services Hardware / Software/L1/L2 KB /Tool Development Self H elp/Remote Services Procurement Services Vendor Selection Indent Processing P.

HCL BPO: Quality & Compliance PCMM Level 3 World’s First BPO ISO 9001: 2000 Information Security Management System (BS7799) ISO 27001 Information Security Management System ISO 20000 IT Service Management System 2002 2003 2004 2005 2007 2008 OHSAS 18001 Purdue Benchmark Certification First Indian & Third Company in the World to be C OPC Certified for Collections Process Health and Safety Management System ISO 14001 Environment Management System IBMS (Integrated Business Management System) World’s First BPO 15 .

HCL Advantage Scalable Solutions Robust Infrastructure Methodologies & Frameworks BPO IT INFRA Risk Mitigated Delivery Centres Leveraged Delivery Through Partnerships Integrated Service Offerings Tools & Technologies Quality Certifications 16 Innovative Business Models .

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