RapidTtel Adds Telax Hosted Call Center to Its Portfolio of Cutting-Edge SMB Solutions

Interoperability between Rapidtel’s Taqua T7000 the Telax solution successfully completed. Toronto, Canada, December 02, 2010 --(PR.com)-- Rapidtel International today announced its partnership with Telax Hosted Call Center, a cloud-based contact center solution provider based in Toronto, Canada. The inclusion of an integrated contact center solution from Telax Hosted Call Center was a natural choice for Rapidtel, who is a full-service Canadian telecom company with growing residential and business divisions. RapidTel will add Telax's solution to its extensive SMB portfolio, which already includes Internet and voice services, as well as unique mobile and long distance offers. “With Telax, we've broadened our business offering to include features like multichannel ACD, IVR, complete call recording, real-time stats, chat, Twitter and Facebook queueing,” explained Joe Desousa, President of RapidTeL International. “This is a service that that truly adds value for our existing customers. We're committed to delivering the best solutions available.” Rapidtel and Telax recently completed interoperability between Rapidtel's Taqua T7000 Intelligent Switching System and the Telax Hosted Call Center solution. “We're extremely happy to be working with RapidTel. This is a company that we believe in, our corporate visions are very similar when it comes to innovation and customer service. We love working with telecom companies; many of us have backgrounds in telecom,” said Mario Perez, President and founder of Telax Hosted Call Center. About RapidTel: RapidTel is a full service Canadian telecom company that specializes in services for consumers and small business. We understand the need for Canadians to have fairly priced, innovative telecom solutions. Since 1999, we've been focused on delivering the best possible services to our customers. For more information on RapidTel, visit http://www.rapidtel.com/. About Telax Hosted Call Center: Telax Hosted Call Center is North America's leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Northrop Grumman, Johnson & Johnson, CI Investments, the Globalive Group of Companies, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit http://www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news. ###

Page 1/2 PR.com Press Release Distribution

Terms of Use

Contact Information: Telax Hosted Call Center Koray Parmaks 1-888-808-3529 ext. 820 koray@telax.com www.telax.com

Online Version of Press Release: You can read the online version of this press release at: http://www.pr.com/press-release/281201

Page 2/2 PR.com Press Release Distribution

Terms of Use

Sign up to vote on this title
UsefulNot useful