You are on page 1of 12


The ITC Vision & Mission:
Sustain ITC's position as one of India's most valuable corporations through world class performance, creating growing value for the Indian economy and the Company s stakeholders. To enhance the wealth generating capability of the enterprise in a globalising environment, delivering superior and sustainable stakeholder value.

Core values of ITC:
ITC's Core Values are aimed at developing a customer-focused, high-performance organisation which creates value for all its stakeholders:

As professional managers, we are conscious that ITC has been given to us in "trust" by all our stakeholders. We will actualise stakeholder value and interest on a long term sustainable basis.

We want individuals to dream. value differences.Customer Focus: We are always customer focused and will deliver what the customer needs in terms of value. create and experiment in pursuit of opportunities and achieve leadership through teamwork. We will strive for excellence in whatever we do. Excellence: We do what is right. services and management practices. do it well and win. Nation Orientation: We are aware of our responsibility to generate economic value for the Nation. . Innovation: We will constantly pursue newer and better processes. Respect For People: We are result oriented. quality and satisfaction. setting high performance standards for ourselves as individuals and teams. In pursuit of our goals. we will make no compromise in complying with applicable laws and regulations at all levels. We will simultaneously respect and value people and uphold humanness and human dignity. We acknowledge that every individual brings different perspectives and capabilities to the team and that a strong team is founded on a variety of perspectives. products.

but is used with care and responsibility to meet stakeholder aspirations and societal expectations. Management must have the executive freedom to drive the enterprise forward without undue restraints. and simultaneously create a mechanism of checks and balances which ensures that the decision making powers vested in the executive management is not only not misused. Core Principles: ITC's Corporate Governance initiative is based on two core principles. ITC believes that any meaningful policy on Corporate Governance must provide empowerment to the executive management of the Company. These are : i.Corporate Governance: Definition and Purpose: ITC defines Corporate Governance as a systemic process by which companies are directed and controlled to enhance their wealth generating capacity. The Board of Directors (Board) as trustees of the shareholders will exercise strategic . ii. Corporate Governance in ITC shall take place at three interlinked levels. namely y y y Strategic supervision by the Board of Directors Strategic management by the Corporate Management Committee Executive management by the Divisional Chief Executive assisted by the Divisional Management Committee It is ITC's belief that the right balance between freedom of management and accountability to shareholders can be achieved by segregating strategic supervision from strategic and executive management. and This freedom of management should be exercised within a framework of effective accountability. The Governance Structure: Flowing from the philosophy and core principles. Since large corporations employ vast quantum of societal resources. we believe that the governance process should ensure that these companies are managed in a manner that meets stakeholders aspirations and societal expectations.

As one of India's most valuable and respected corporations. assisted by the Divisional Management Committee." ITC's diversified status originates from its corporate strategy aimed at creating multiple drivers of growth anchored on its time-tested core competencies: unmatched distribution reach. Personal Care and Stationery. Paperboards. Information Technology. Packaged Foods & Confectionery.* ITC is rated among the World's Best Big Companies. and seek accountability for effective strategic management from the Corporate Management Committee (CMC). The Divisional Chief Executive. will have the freedom to focus on the executive management of the divisional business. ITC also ranks among Asia's 50 best performing companies compiled by Business Week. Safety Matches and other FMCG products. The CMC will have the freedom. among India's Most Respected Companies by Business World and among India's Most Valuable Companies by Business Today. ITC is widely perceived to be dedicatedly nation-oriented. While ITC is an outstanding market leader in its traditional businesses of Cigarettes.2 billion in the last decade). Company profile: ITC is one of India's foremost private sector companies with a market capitalization of over US $ 30 billion and a turnover of US $ 6 billion. within Board approved direction and framework. Personal Care. Over time. Chairman Y C Deveshwar calls this source of inspiration "a commitment beyond the market". Paperboards & Specialty Papers. Packaging. ITC is one of the country's biggest foreign exchange earners (US $ 3.supervision through strategic direction and control. ITC practices this philosophy by not only driving each of its businesses towards international competitiveness but by also consciously contributing to enhancing the competitiveness of the larger value chain of which it is a part. Stationery. The Company's 'e- . In his own words: "ITC believes that its aspiration to create enduring value for the nation provides the motive force to sustain growing shareholder value. to focus its attention and energies on the strategic management of the Company. superior brand-building capabilities. in a study conducted by Brand Finance and published by the Economic Times. ITC ranks among India's `10 Most Valuable (Company) Brands'. the strategic forays into new businesses are expected to garner a significant share of these emerging high-growth markets in India. it is rapidly gaining market share even in its nascent businesses of Packaged Foods & Confectionery. Branded Apparel. ITC's Agri-Business is one of India's largest exporters of agricultural products. effective supply chain management and acknowledged service skills in hoteliering. Hotels. Packaging and AgriExports. Hotels. Branded Apparel. Asia's 'Fab 50' and the World's Most Reputable Companies by Forbes magazine. ITC has a diversified presence in Cigarettes. Agri-Business.

iKno. which has already become the subject matter of a case study at Harvard Business School.000 shareholders. Vivel. Bingo brands in Ready to Eat. India Kings.000 people at more than 60 locations across India. This transformational strategy. ITC employs over 26. Confectionery and Snack Foods. This over-arching vision of the company is expressively captured in its corporate positioning statement: "Enduring Value. Mild & Ultra Mild). significantly enhancing the Company's marketing reach.   Stationery: Classmate and Paperkraft brands. Staples. The Company continuously endeavors to enhance its wealth generating capabilities in a globalising environment to consistently reward more than 3. safety and environment management systems. & H. Lucky Strike and Flake. Wills. ITC Infotech India Ltd. Superia. Navy Cut. Vivel brands of products in perfumes.96. Candyman. Gold Flake. Berkeley. Mangaldeep. Bristol.Choupal' initiative is enabling Indian agriculture significantly enhance its competitiveness by empowering Indian farmers through the power of the Internet. is expected to progressively create for ITC a huge rural distribution infrastructure. ITC was the first company in India to voluntarily seek a corporate governance rating. ITC has a strong presence in: Cigarettes: W. ITC's wholly owned Information Technology subsidiary. fulfill the aspirations of its stakeholders and meet societal expectations. Biscuits. Safety Matches and Agarbattis: [Ship (through ownership of WIMCO). D. LIST OF PRODUCTS: In FMCG.  Foods: Kitchens of India. Aim brands.Scissors. Essenza di Wills. Personal care: Fiama di Wills. Sunfeast.   Apparel: Wills Lifestyle and John Players brands. Regular. haircare and skincare. Silk Cut. Capstan. Insignia. provides IT services and solutions to leading global customers. . For the Shareholders. O. ITC Infotech has carved a niche for itself by addressing customer challenges through innovative IT solutions. Rush. ITC's production facilities and hotels have won numerous national and international awards for quality. productivity. Minto. Classic (Verve. For the Nation. Ashirvaad.

ITC has created multiple drivers of growth by developing a portfolio of world-class businesses.3% during this period. Over the last fifteen years.7% per annum respectively. its wholly owned subsidiary is one of India s fastest growing Information Technology companies in the mid-tier segment..Other businesses include: Hotels: ITC's hotels (under brands including ITC Hotel /Welcomhotel) have evolved into being India's second largest hotel chain with over 80 hotels throughout the country. Graphic and other Paper. Total Shareholder Returns. ITC today is one of India s most admired and valuable corporations with a market capitalisation in excess of Rs. InfoTech (through its near-wholly owned subsidiary ITC InfoTech India Limited which is a SEI CMM Level 5 company) Shareholder value: ITC is one of India's foremost private sector companies. the clear market leader in the Indian Paperboard and Packaging industry and the country s foremost Agri-business player.4% to 41% during this period.4% and 21.The Luxury Collection and Sheraton which ITC uses in association with its own brands in the luxury 5 star segment. Specialty Paper. the Company s Gross Turnover and Post-tax profits recorded an impressive compound growth of 12. Packaging and Printing for diverse international and Indian clientele. Additionally. ITC is also the exclusive franchisee in India of two brands owned by Sheraton International Inc. grew at a compound rate of 24. Brands in the hospitality sector owned and operated by its subsidiaries include Fortune and Welcomheritage brands. the second largest Hotel chain.    Paperboard. 100000 crores. placing ITC amongst the foremost in the country in terms of efficiency of servicing financial capital. During this period. ITC is the leading FMCG marketer in India today. measured in terms of increase in market capitalisation and dividends. Profitability. as measured by Return on Capital Employed improved substantially from 28. .

420 Ordinary Shares of the face value of Re 1/.617 Ordinary Shares of the Company.51.each.Y C Deveshwar ITC's Investor Service Centre (ISC) provides share registration and other related services from its office located at the Company's headquarters in Kolkata. 2010 are in dematerialized form.89. The paid-up share capital of the Company. This commitment is reflected in ITC's 'Triple Bottom Line' approach of contributing to the economic.Investor relation: "It is ITC's belief that creation of shareholder value provides the only basis for sustainable contribution to the super ordinate goal of creating national value.96. representing 65. 2010. ITC has innovatively crafted unique business models that synergise long-term shareholder value creation with enhancing societal capital.89 crores) divided into 769.32. ecological and social capital of the country.75% of the Company's paid up capital.21. as on 26th November. is Rs. Such services are provided by a dedicated and trained team of professionals backed by state-of-the-art infrastructure. of Shareholders as on 26th November. namely wealth creation that goes beyond traditional profit and loss statements to encompass a much larger contribution to sustainable development." . of shareholders in physical form : 3.24.027 3. 769. 2010 : No. Total No. . 769.420 (Rs. of shareholders in dematerialized form : No. Inspired by the overarching vision of making a contribution to the national goals of sustainable development and inclusive growth. ITC is registered with SEBI as Category II Share Transfer Agent. Company's Share Capital: 506. as on 26th November.89. we believe that businesses exist to subserve larger societal goals. Therefore.581 Sustainability in action: At ITC. their contribution is best measured and judged in terms of the total value they create for society.32.446 44.

Additionally. ITC invests significantly in research and developments to create clonal saplings that are disease resistant. and have higher survival rates. use of renewable sources of energy and identifying ways of mitigating the adverse effects of climate change caused by global warming. a result of global warming. Waste Recycling Positive: Waste management. people. Environmental Stewardship: A carbon positive corporation: The phenomenon of Climate change. A challenging corporate strategy. its wholly owned subsidiary is one of India's fastest growing Information Technology companies in the mid-tier segment. grow faster. ITC's social and farm forestry initiatives have created a green cover of over 100. . All ITC businesses strive to minimize energy consumption and wherever possible use environment friendly sources of energy. ITC has implemented several CDM projects under the Kyoto Protocol and ensured carbon dioxide (CO2) sequestration through largescale social and farm forestry initiatives.000 hectares. the second largest Hotel chain. consolidating its position as a 'Carbon Positive' corporation for five years in a row. ITC has been at the forefront of corporate India's initiatives to progressively reduce Green House Gas emissions. in India. the clear market leader in the Indian Paperboard and Packaging industry and the country's foremost Agri-business player. Unmatched investments in technology. World-class execution. is an area of serious concern. Global warming exacerbates the challenges of poverty and environmental degradation and poses a threat of far reaching consequences.Leadership in business: An inspiring Vision. The result: market capitalisation of US$22 billion and turnover of over US$6 billion. is caused principally by large-scale emissions of gases such as carbon dioxide (CO2). with significant proportions of waste being disposed through land filling and dumping. brands. Its businesses continue to enlarge the Company's positive carbon footprint through energy conservation. These expressions best define ITC Limited. ITC today is the leading FMCG marketeer in India.

A clearly focused self-help movement has gained ground in village after village in these areas. Of a conviction that country must come before corporation. Facilitation centres delivering a host of farm-related services training. Paperboards & Specialty Paper Units at Tribeni. Leaf Threshing Units at Chirala & Anaparti. ITC has brought a new dynamic to rural development. Kakatiya & Sheraton Hotels New Delhi & Rajputana reused/ recycled almost the entire waste generated (more than 99%) out of their operations. and 3. Social responsibilities: As a corporate citizen with enduring relationships in rural India. medical and clinical services. Windsor. to grow to 100 by 2010 . Maratha. Cigarette factories at Bengaluru. ITC has consciously chosen the path less travelled. Mughal. A path that has led it to create sustainable livelihoods for 5 million people. with farmers co-operating to create much needed economic. soil and water management. Grand Central. Saharanpur. Of a true pride in being Citizen First. ITC s commitments in agricultural R&D and knowledge sharing have spanned vital aspects of competitiveness efficient farm practices. open up new non-farm livelihoods. and cafeteria and fuel station. For ITC this is an expression of a commitment beyond the market. ITC launched Mission Sunehra Kal.Most landfills and dumping sites are serious health hazards to people living in the neighborhood and can also cause soil and water contamination. the ITC Green Centre at Gurgaon. 1. shopping centres bringing a range of products comparable to urban levels of choice. and ITC Hotels . ITC has a history of collaboration with communities and government institutions to enhance farm productivity and the rural resource base. ITC agri-sourcing centers providing farmers a transparent best price sales window. environmental and social assets out of their own resources. The Mission now embraces a community of thousands of villages that are influential nuclei of change in rural localities spread over 11 States. Sonar. empower women economically and expand primary education. a rural capacity building programme fostering local initiatives to develop water and forest resources. 2. soil testing. Munger and Kolkata. Surya Nepal's Cigarette factory at Simra. ITC moved rapidly to apply the economic momentum of e-Choupal to solving urgent social and environmental tasks. product quality certification. By linking knowledge and technology transfer to the creation of economic and social capacity.Maurya. 24 Choupal Saagar hubs are already in operation in 3 states.

Milestones 4 million farmers empowered.-India Business Council (USIBC) Award for Global Leadership. 6.S.Choupals installed 111.520 villages covered annually 244. 2001 Manager Entrepreneur of the Year from Ernst & Young. Retail Visionary of the Year from Images. India's only fashion and retail trade groups 176 Cattle Development Centres 3.days of employment 56.822 women members 863 self . 2007 2006 SAM/SPG Sustainability Leadership Award conferred at the International Sustainability Leadership Symposium. the UK Government organisation that supports overseas businesses in that country. 2005 Honoured with the Teacher's Lifetime Achievement Award. 2006 Inducted into the `Hall of Pride' by the 93rd Indian Science Congress. generating 50.20 million person . Business Person of the Year from UK Trade & Investment.Choupal Social & Farm Forestry Watershed Development Women's Empowerment Livestock Development Primary Education Awards and honors: Year Award 2010 The U.547 children covered through 2.578 hectares greened.171 hectares brought under soil and moisture conservation 11.334 Supplementary Learning Centres e . 1998 Honorary Fellowship from the All India Management Association .500 e . Zurich.

ome of the other notable recognitions are: The Stockholm Challenge 2006 for the e-Choupal initiative. recognising outstanding work done by socially conscious companies. innovative and world-class projects. The 'Enterprise Business Transformation Award' for Asia Pacific (Apac). instituted byInfosys Technologies and Wharton School of the University of Pennsylvania for its celebrated e-Choupal initiative. The watershed programme also won the Asian CSR Award 2007 for Environmental Excellence given by the Asian Institute of Management.1996 Distinguished Alumni Award from IIT. ITC also received the National Award for Excellence in Water Management 2007 in the 'beyond the fence' category from the CII Sohrabji Godrej Green Business Centre for its leadership role in implementing water and watershed management practices. United Nations Industrial Development Organisation (UNIDO) Award at the international conference on Sharing Innovative Agribusiness Solutions 2008 at Cairo for ITC's exemplary initiatives in agri business through the e-Choupal. The Award provides impetus to sustainable development and encourages ongoing social responsibility processes within the corporate sector. 1986 Meridien Hotelier of the Year. the leading marketing magazine. The Readers' Digest Pegasus Award for corporate social responsibility. . The Award recognizes and honours Asian companies for outstanding. This award is for usingInformation Technology for the economic development of rural communities. The Company also received the Ryutaro Hashimoto Incentive Prize 2007 for Environment & Development from the Asia Pacific Forum. The company also won the award in 2004 for its e-Choupal initiative. 1994 Marketing Man of the Year from A&M. The Corporate Social Responsibility Crown Award for Water Practices from UNESCOand Water Digestfor its distinguished work carried out in the water sector in India. The Corporate Award for Social Responsibility 2008 from The Energy and Resources Institute (TERI) in recognition of its exemplary initiatives in implementing integrated watershed development programmes across 7 states in India. This Award aims at promoting information dissemination of good practices towards sustainable development in the Asia-Pacific region. Delhi.

. Times Foundation and the NASSCOM Foundation. ITC continues its dominance of The Economic Times' Brand Equity listing of India's 100 Biggest FMCG Brands. Bukhara is the only South Asian restaurant to figure in the list. The "Best Supply Chain Practices Award" for time-effective and cost-efficient Logistics Management in Organized Retail to ITC's Lifestyle Retailing Business Division (LRBD). The Business Today Award for the Best Managed Company in recognition of its outstanding initiatives in the consumer products segment. measured by a composite of sales. Restaurant magazine has chosen Bukhara at the ITC Maurya. The Company has been recognised for its pro-active and holistic approach to IT adoption and the seamless alignment of IT with business strategy. The NDTV Profit Business Leadership Award for being the Best Food Company of 2007. The awards were organized by Retailers Association of India (RAI) in association with ITW Signode the International leaders in packaging solutions. The only Indian FMCG company to have featured in the Forbes 2000 list. The Institute of Chartered Accountants of India Award for Excellence in Financial Reporting with its Annual Report and Accounts. This is the fourth time that ITC has won Nasscom's Best IT User Award since it was instituted in 2003. The list spans 51 countries and 27 industries. ITC's Scissors brand ranks at No 5 and is the only new entrant into the top 10. The CNBC-TV18's International Trade Award 2008 for Outstanding Exporter of the Year in the FMCG & Food category.The Best Corporate Social Responsibility Practice Award 2008 jointly instituted by the Bombay Stock Exchange. New Delhi as the best Indian restaurant in the world and the best restaurant in Asia. The NASSCOM . The Forbes 2000 is a comprehensive ranking of the world's biggest companies.CNBC IT User Award 2008 in the Retail & Logistics category. Navy Cut ranks at No. with three brands from its stable making it to the top five. profits. Bukhara has also been adjudged one of the top 50 restaurants in the world by the London based magazine 'The Good Food Guide'. assets and market value. Gold Flake remains India's biggest FMCG brand in terms of sales. 4. The Award has been instituted to recognise organisational excellence. adjudged as a commendable entry under the Category 'Manufacturing and Trading Enterprises'.