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Part No.: DUA1007-5AAA01 Rev. 01 Published July 2004
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Copyright © 2004, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time. If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hard copy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you. UNITED STATES GOVERNMENT LEGEND If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following: All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this User Guide. Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries. 3Com, and the 3Com logo are registered trademarks of 3Com Corporation. Intel and Pentium are registered trademarks of Intel Corporation. Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Novell and NetWare are registered trademarks of Novell, Inc. UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company, Ltd. Netscape Navigator is a registered trademark of Netscape Communications. IEEE and 802 are trademarks of the Institute of Electrical and Electronics Engineers, Inc. All other company and product names may be trademarks of the respective companies with which they are associated. ENVIRONMENTAL STATEMENT It is the policy of 3Com Corporation to be environmentally-friendly in all operations. To uphold our policy, we are committed to: Establishing environmental performance standards that comply with national legislation and regulations. Conserving energy, materials and natural resources in all operations. Reducing the waste generated by all operations. Ensuring that all waste conforms to recognized environmental standards. Maximizing the recyclable and reusable content of all products. Ensuring that all products can be recycled, reused and disposed of safely. Ensuring that all products are labelled according to recognized environmental standards. Improving our environmental record on a continual basis. End of Life Statement 3Com processes allow for the recovery, reclamation and safe disposal of all end-of-life electronic components. Regulated Materials Statement 3Com products do not contain any hazardous or ozone-depleting material. Environmental Statement about the Documentation The documentation for this product is printed on paper that comes from sustainable, managed forests; it is fully biodegradable and recyclable, and is completely chlorine-free. The varnish is environmentally-friendly, and the inks are vegetable-based with a low heavy-metal content.
ABOUT THIS GUIDE
Naming Convention 9 Conventions 10 Feedback about this User Guide
Features 13 Safety Instructions 14 Package Contents 15 Physical Details 15 Print Server Connection LED Indicators 16 Diagnostic Push Button
Before You Begin 17 Installation Procedure 17 Preparation 17 Power Up 18 Check the LEDs 19
WIRELESS PRINT SERVER CONFIGURATION
Overview 21 Configuration Methods 21 Using the Windows Wizard 22 Procedure 22 Wireless Configuration 23
4 CLIENT PC CONFIGURATION Overview 25 Printing Methods 25 Which printing method should I use? 25 Checking your Network Protocols (Windows 9x) Windows Peer-to-peer Printing 27 Windows 2000/XP Setup 27 Windows 9x/ME Setup 30 PTP Printer Port Setup 31 Windows SMB Printing 35 Windows with Server-based Print Queues 36 Macintosh (AppleTalk) 38 Software Requirements 38 AppleTalk Setup 38 Printing 38 Macintosh OS X 39 LPR printing Setup 39 26 5 WEB-BASED MANAGEMENT Overview 41 Preparation 41 Connecting to the Print Server 42 Configuration Screens 42 Configure Server 42 AppleTalk 43 NetBEUI 44 TCP/IP 45 Wireless Configuration 46 Other Screens 49 6 SPECIAL FEATURES Internet Printing Protocol (IPP) 51 IPP Server Configuration 51 IPP Client Setup .Windows 98/ME 52 IPP Client Setup .Windows 2000/XP 54 Using IPP Printers 56 .
7 TROUBLESHOOTING Overview 57 Hardware & Connection Problems 57 Problem No. 3 59 Problem No. 3 59 Solution No. 1 57 Problem No. 3 57 Problem No. 1 59 Problem No. 4 64 Solution No. 5 65 Solution No. 1 59 Solution No. 7 60 Windows Printing Problems 61 Problem No. 6 60 Problem No. 4 58 Solution No. 2 59 Problem No. 1 61 Problem No. 4 59 Solution No. 2 61 Problem No. 3 64 Problem No. 1 61 Solution No. 7 60 Solution No. 1 57 Solution No. 2 61 Solution No. 5 59 Solution No. 2 59 Solution No. 4 59 Problem No. 5 60 Problem No. 2 57 Solution No. 4 64 Problem No. 2 57 Problem No. 3 57 Solution No. 3 64 Solution No. 4 58 AppleTalk (Macintosh) Problems 59 Problem No. 5 65 . 6 60 Solution No.
2 65 65 67 67 67 67 A SPECIFICATIONS General Specifications 69 Protocol Support 69 Feature Support 69 Regulatory Approvals 70 FCC Statement 70 FCC Radiation Exposure Statement EMC Standards 71 CE Standards 71 CE Marking Warning 71 70 B WINDOWS SERVER CONFIGURATION Windows NT4. 1 Problem No.0 Server 73 Adding TCP/IP Printing Support Adding a TCP/IP Remote Printer Windows 2000/2003 Server 74 73 73 C UNIX SYSTEMS Overview 77 Print Server IP Address Configuration 77 Other Print Server Configuration 77 LPD Configuration 77 LPD on IBM AIX 4. 2 Solution No.Problem No. 7 Unix Problems 67 Problem No. 1 Solution No.15 78 LPD on System V 78 LPD on Linux 80 LPD on BSD 81 Printing using LPD 83 . 7 Solution No.
D NETWARE Overview 85 Creating an NDPS Manager Object 85 Creating an NDPS Printer Agent 87 E OBTAINING SUPPORT FOR YOUR PRODUCT Register Your Product to Gain Service Benefits Purchase Value-Added Services 89 Troubleshoot Online 89 Access Software Downloads 90 Contact Us 90 Telephone Technical Support and Repair 90 89 .
the 3Com OfficeConnect Wireless 54Mbps 11g Print Server is referred to as the “Print Server”. This guide is intended for use by those responsible for installing and setting up network equipment. follow the information in the release note. . If a release note is shipped with the Print Server and contains information that differs from the information in this guide.com Naming Convention Throughout this guide.ABOUT THIS GUIDE This guide describes how to install and configure the 3Com OfficeConnect Wireless 54Mbps 11g Print Server. it assumes a basic working knowledge of LANs (Local Area Networks).. consequently. Most user guides and release notes are available in Adobe Acrobat Reader Portable Document Format (PDF) on the 3Com World Wide Web site: http://www.3com. Category 3 and Category 5 Twisted Pair Cables are referred to as Twisted Pair Cables throughout this guide.
Table 2 Text Conventions Convention The words “enter” and “type” Keyboard key names Description When you see the word “enter” in this guide.10 ABOUT THIS GUIDE Conventions Table 1 and Table 2 list conventions that are used throughout this guide. select Contents. you must type something. and software button names. Click OK. and then press Return or Enter. system. or device.com Please include the following information when commenting: ■ ■ ■ Document title Document part number (on the title page) Page number (if appropriate) . ■ Feedback about this User Guide Your suggestions are very important to us. Example: Press Ctrl+Alt+Del Italics are used to: ■ ■ Words in italics Emphasize a point. Identify menu names. Information that alerts you to potential loss of data or potential damage to an application. They will help make our documentation more useful to you. menu commands. Please e-mail comments about this document to 3Com at: pddtechpubs_comments@3com. Do not press Return or Enter when an instruction simply says “type. Table 1 Notice Icons Icon Notice Type Information note Caution Warning Description Information that describes important features or instructions. Denote a new term at the place where it is defined in the text. Examples: From the Help menu. Information that alerts you to potential personal injury.” If you must press two or more keys simultaneously. the key names are linked with a plus sign (+).
For information about contacting Technical Support. . please refer to the Support and Safety Information sheet.Conventions 11 Example: ■ ■ ■ 3Com OfficeConnect Wireless 54Mbps 11g Print Server User Guide Part Number DUA1007-5AAA01 Page 24 Do not use this e-mail address for technical support questions.
12 ABOUT THIS GUIDE .
The Print Server supports up to four protocols: TCP/IP. It features an Ethernet interface port and operating system support includes Unix.1 INTRODUCTION This chapter provides an overview of your Print Server's features. NetWare (NDPS LPR printing). It is packed with features. The Print Server can act as an IPP (Internet Printing Protocol) Server. Your Print Server was designed to provide a simple and efficient network printing solution.11g standard can interoperate with the Print Server. colleagues and others to print to your printer from anywhere on the Internet. AppleTalk (EtherTalk). Easy Installation. and NetBEUI.11b or IEEE 802. Internet Printing Protocol (IPP) Support. SMB (Service Message Block). Versatility. allowing clients. regardless of your client platform. including: ■ Wireless LAN Support. ■ ■ ■ ■ ■ . The Web-based interface provides an easy method of configuration in TCP/IP networks. Both LAN and WLAN users can print to the attached printer or printers. Features Congratulations on the purchase of your new Print Server. suppliers. Web-based Interface. The Print Server makes adding printers or plotters to your network simple. and Microsoft Windows. Compact Size. Wireless stations supporting the IEEE 802. Windows IPP Client software is also supplied. This allows the Print Server to be used even where space is limited.
Refer all servicing to qualified service personnel. The product has been exposed to rain or water. 2 Avoid using this product near water. please observe the following safety advice. 1 Unplug this device from its power source before cleaning. Liquid has been spilled onto the product. 7 Do not attempt to service this device. The device has been dropped or the casing has been damaged. If exposed to foot traffic. 6 If using an extension cord. 8 The Print Server should be serviced by qualified service personnel under the following conditions: ■ ■ ■ ■ The power cord is damaged or frayed. The device may fall causing serious damage to the device. makes sure the total ampere rating of the products using the cord does not exceed the extension cord's ampere rating. The product does not operate normally in accordance with the operating instructions. Do not use liquid or aerosol cleaners. as opening or removing casing may expose you to dangerous voltage points or other risks. crimp or otherwise damage the power cord.14 CHAPTER 1: INTRODUCTION Safety Instructions For your own safety. ■ . consult your dealer or the local power company. and to protect your Print Server. If you are not sure of type of your local power supply. Use only a slightly dampened cloth for cleaning. Exposure to water poses an electric-shock hazard. 4 This device should only be used with the power supply type specified on the marking label. 3 Do not place the Print Server on an unstable surface. ensures that the cable is properly shielded and does not pose a tripping hazard. 5 Do not pinch.
Quick Install Guide.Package Contents 15 Package Contents You should find the following items packaged with your Print Server. If any items are missing. Power Adapter.11b Wireless Station 10/100BaseT LAN connection . Figure 1 The Print Server Print Server Connection ■ ■ ■ 1 x USB 2. ■ ■ ■ The Print Server. The Print Server Setup CD-ROM containing all support programs and this user guide.11g/802. contact your dealer immediately. ■ Physical Details This section has details of the LEDs and connectors. Further details are contained in Appendix A.0 Printer Port IEEE 802.
3 The test page. left). 2 Press and hold the diagnostic button. During a Firmware Upgrade. 3 If you continue pressing the button for 10 seconds.data is being transmitted or received on the USB Printer Port. containing the current settings. .16 CHAPTER 1: INTRODUCTION LED Indicators There are two (2) LED indicators on the top panel . a pin or paper clip can be used to press it. To restore the factory default settings: 1 Power down the the Print Server. will be printed.Status (Green. The button is recessed. and hold it in for 2 seconds. showing the new (default) settings. While pressing the button. switch the Print Server ON. Table 3 LED Indicator Modes Status LED Off On On Blinking Blinking Error LED Off On Off Off Blinking Status Description No Power Hardware error Normal operation (idle) Normal operation . To generate a Diagnostic print out 1 Ensure that both the Print Server and the printer are ON. The LED indicator modes are described in the following table. both LEDs will blink. the test page will not be printed. 2 Press the diagnostic button. If you have a PostScript printer. This button has 2 functions: ■ ■ Restore the factory default settings Print a test page containing all current settings. Diagnostic Push Button The Print Server is fitted with a Diagnostic Push Button. PostScript printers are unable to print this page. right) and Error (Red. a diagnostic page will be printed.
Before starting to install your Print Server. Do not connect the Print Server while power is On. An Ethernet cable (not supplied) 5V power supply for the Print Server USB cable (not supplied) USB printer Printer Driver CD ■ ■ ■ ■ ■ Installation Procedure Preparation Use the following steps to install the Print Server in to your network. ■ Ensure the power is OFF. Before You Begin You will need the following items to complete the installation and configuration of the Print Server. ensure that your printer is operating correctly via the normal direct USB connection.2 LAN INSTALLATION This chapter describes how to install the Print Server in your Local Area Network. ■ ■ ■ The 3Com OfficeConnect Wireless 54Mbps 11g Print Server The Print Server Setup CD A laptop or desktop computer with an Ethernet interface and Windows operating system installed. .
Power Up Plug in the power adapter cable and power up. To use BOTH the LAN and Wireless interfaces. as shown in the following diagram. It consists of 8 letters and/or digits. Record this name. you can power off and disconnect the Ethernet cable if desired. 1 Make sure the Print Server and printer are powered OFF. Start-up will take only a few seconds. The Default Server Name is shown on a sticker on the base of the device. After configuration. 2 Connect the printer to the Print Server's printer port. Power Supply units for different models are not interchangeable. it may be needed during configuration. . the Wired (LAN) interface should be used for initial configuration. To use the LAN interface. To PC Initial configuration cannot be performed via the Wireless interface. 3 Connect an Ethernet cable to the LAN port on the Print Server and your laptop or desktop computer. WARNING: Use only the Power Supply unit provided with the device. the Ethernet cable needs to be inserted BEFORE powering ON. the Wireless mode must be changed to "Ad-hoc".18 CHAPTER 2: LAN INSTALLATION ■ Find the Default Server Name for your Print Server.
The Error LED should be Off. .Installation Procedure 19 Check the LEDs Once start-up is complete: ■ ■ The Status LED should be On.
20 CHAPTER 2: LAN INSTALLATION .
3 WIRELESS PRINT SERVER CONFIGURATION This chapter provides an overview of the configuration process. If you wish to use a queue-based printing system using Windows NT Server/Windows 2000/Windows XP. ■ . and the configuration required would depend upon the environment in which it is installed.see Chapter 5 for details. ■ The Print Server usually requires configuration. However. A Windows-based Setup Wizard is also provided on the CD-ROM to simplify this task. ■ ■ Configuration Methods The following methods are available to perform the required Print Server configuration: ■ Windows-based Wizard . PCs wishing to use the printer attached to the Print Server always require configuration. the Network Server must be configured as detailed in Appendix B. Overview The Print Server is designed to support many different platforms.see “Using the Windows Wizard” for details. it is not necessary to use a Network Server-based queue. then the device is just plug-and-play. client PCs can print directly to the Print Server using the Peer-to-peer Printing installed by the Install 3Com Print Server Utilities option on the CD-ROM. Web-based setup . but if there's a DHCP server on your network. See Chapter 4 for details.
then click Next to continue.22 CHAPTER 3: WIRELESS PRINT SERVER CONFIGURATION Using the Windows Wizard The Windows-based Wizard is supplied on the CD-ROM. 98. click Setup Wizard. to view a list of Print Servers on your LAN. Using this Wizard is the recommended method to configure the Print Server. run Autorun. NT4. Windows 2000 and Windows XP. even if the Print Server does not have a valid IP address.exe in the root folder.0. Select or enter the Workgroup name for this Print Server. Procedure 1 Insert the supplied CD-ROM into your drive. It can be used configure the Print Server for your Network environment. 2 On the first screen. and runs on Windows 95. 4 Select your new Print Server. ■ ■ Name of the Print Server can be changed if you wish. . 5 Enter the required data on the following screen. ME. shown below. Figure 2 Print Server Screen 3 Click Next on the first screen of the Wizard. If the setup program does not start automatically.
This allows connection to both other Wireless stations and the wired LAN. Like other Wireless stations. the settings should be set to match your other Wireless Stations.no Access Point is used. ■ ■ Wireless Configuration Wireless Mode The Print Server is a Wireless station. 7 On the Wireless Screens. For Fixed IP Address. restart the Print Server. For details about each setting. . although some Wireless stations will scan all channels to find compatible ad-hoc groups they can join Infrastructure (Default) . If it is On. ■ To use both the LAN and Wireless interfaces. NOT an access point. use the Install 3Com Print Server Utilities option.Using the Windows Wizard 23 6 Click Next to configure the TCP/IP Screen: ■ ■ 3Com recommends that you select Fixed IP Address. Wireless stations communicate directly with each other. connecting a LAN cable will disable the Wireless interface. Check that your PC and the Print Server are on the same LAN subnet. In "Infrastructure" mode. Use the same Network Mask and Gateway as PCs on your LAN. refer to the following section “Wireless Configuration”.all Wireless stations connect to the Access Point. Each Wireless station should be set to use the same Channel. See Chapter 4 for details. enter an unused address from the range used on your LAN. To install the Wizard on your PC. 8 Click Finish to save the data to the Print Server. you only have 1 subnet.) Check that your PC has either the TCP/IP or NetBEUI network protocols installed. Check that the Print Server's Error LED is Off. If the desired Print Server is not listed ■ ■ Check all cables to the Print Server. (If you do not have a Router or Gateway on your LAN. or click Suggest New Values. they have 2 modes: ■ Ad-Hoc . the Wireless mode must be set to "Ad-hoc".
If there is no existing Ad-Hoc group available. Channel The Print Server will join any group with the same Channel number. the Print Server will create the group using its own Channel number. If there's no Ad-Hoc group available.24 CHAPTER 3: WIRELESS PRINT SERVER CONFIGURATION Required Configuration Table 4 Ad-hoc Mode SSID The Print Server will join any group with the same SSID. Must match the Access Point. Wireless stations automatically locate the correct channel. Access Point sets the Channel used. WEP Settings Must match the other Wireless stations. . the Print Server will create the group using the SSID assigned to it. Infrastructure Mode Must match the Access Point.
This allows the Network Administrator to modify the Print Queue. use SMB. because the Print Server can not store files. the easiest method to use is Peer-to-peer Printing. Both the Print Server and the attached printer must be powered ON. and you need to print from MS-DOS programs. Server-based Print Queue means that all print jobs are stored (queued) on the Network Server (for example. and sent directly to the Print Server when it is available. so if you ■ ■ ■ Which printing method should I use? ■ ■ . NT.4 CLIENT PC CONFIGURATION The chapter details the client configuration required on LAN clients to use the printer or printers attached to the Print Server. However. 98. However. No additional software needs to be installed on your Windows PC. Windows NT/2000) and then sent to the Print Server. SMB is not suitable for large. and printing from MS-DOS programs is supported. large print jobs may cause problems. complex documents. AppleTalk is also supported. an important job can be moved to the head of the queue. Windows SMB Printing is a Microsoft standard for using a Network Printer. Me. See “Macintosh (AppleTalk)” in this chapter for details of client configuration. If using Windows 95. and normally no configuration of the Print Server is required. 2000. and configured as described in Chapter 3. the Print Server must be installed on your LAN. Overview Before performing client configuration. For example. or you do not wish to install additional software. or XP. The Print Server supports a number of printing methods: ■ Printing Methods Peer-to-peer Printing means that the print jobs are stored (queued) on your PC. If using Windows.
Control Panel . ■ ■ Checking your Network Protocols (Windows 9x) Your PC must have EITHER the TCP/IP or NetBEUI protocols installed. Windows programs should use Peer-to-peer Printing.26 CHAPTER 4: CLIENT PC CONFIGURATION need this as well as MS-DOS printing. you must check manually. ■ If your LAN has Network Servers (for example. If using other methods. Your PC will show the name of the your Network card rather than PCI Fast Ethernet Adapter. All versions of Windows after Windows 95 have TCP/IP installed by default. the installation program will check this for you.refer to “Macintosh (AppleTalk)” in this chapter. as follows: ■ 1 Select the Settings . The highlighted line TCP/IP -> PCI Fast Ethernet Adapter indicates that TCP/IP is installed. you should install BOTH Peer-to-peer Printing and SMB printing. Unix users . ■ If using the Peer-to-peer Printing. if desired. Macintosh users . You should see a screen like the one shown in Figure 3.refer to Appendix C. Windows NT. Your PC will show the name of the your Network card rather than PCI Fast Ethernet Adapter. MS-DOS programs can use the SMB printer. Figure 3 Network Configuration ■ The top line in the list NetBEUI -> PCI Fast Ethernet Adapter indicates that the NetBEUI protocol is installed on this PC. The Print Server can print via a queue located on a Network server.Network option on the Start Menu. ■ . Windows 2000 Server) use the method advised by your Network Administrator.
However. If required. TCP/IP may require further configuration. the supplied PTP (Peer-to-Peer) Printer Port software must be installed on each PC. proceed with installation.Windows Peer-to-peer Printing 27 2 If neither line is present: ■ Install the NetBEUI protocol by selecting Add . right-click the desired printer and select Properties. This protocol requires no configuration. Windows 2000/XP Setup The recommended printing method is to use LPR. Figure 4 Peer-to-Peer Printing Windows 2000 & XP require no additional software. as follows: 1 Open your Printers folder.OK. For other versions of Windows. 2 Select the Ports tab and click Add Port.Microsoft NetBEUI . print jobs are stored (queued) on your PC. You may be prompted for your Windows CD-ROM. . ■ 3 If either protocol is already installed. depending on your LAN environment. you can also install TCP/IP. Windows Peer-to-peer Printing With this printing method.Protocol . and then sent to the Print Server when it is available.
then click New Port. Figure 6 Add Port Screen .28 CHAPTER 4: CLIENT PC CONFIGURATION Figure 5 Printer Ports Screen 3 Choose Standard TCP/IP Port.
then click Next. and click Settings. enter the IP address of the Print Server in the Printer Name or IP Address field. select Custom. Figure 7 Additional Port Information Screen 5 On this screen.Windows Peer-to-peer Printing 29 4 On the Add Standard TCP/IP Printer Port screen above. Figure 8 Port Settings Screen .
Programs .Print Driver Setup to run the program again. Both the Print Server and the attached printer should be powered ON.3Com Print Server Utilities . shown above: a Select LPR in the Protocol section b Enter a Queue name (L1 for the USB Port) c Ensure the LPR Byte Counting Enabled setting is Enabled. . If the setup program does not start.) 4 The Print Driver Setup will then run. 7 Follow the prompts to complete the Wizard.30 CHAPTER 4: CLIENT PC CONFIGURATION 6 On the Port Settings screen. you can use Start . 1 Insert the supplied CD-ROM into your drive.exe in the root folder. d Click OK to confirm your changes and close this screen. the Print Server must be installed on your LAN. Windows 9x/ME Setup Before performing the following procedure. run Autorun. Figure 9 Installation Screens 3 Follow the prompts to complete the installation of the Peer-to-peer Printer Port Driver. Click Peer-to-Peer Driver to install. and configured as described inChapter 3. 2 Click Install 3Com Print Server Utilities and then accept the 3Com software license. (Refer to the “Windows Printing Problems” in Chapter 7 if there is a problem with the installation. In future.
check that the printer is properly connected and powered on.Windows Peer-to-peer Printing 31 PTP Printer Port Setup 1 The program will search for Printer Servers on the network. and powered on. Figure 10 Print Port Setup (Peer-to-peer Printing) If your Print Server is not listed: ■ ■ Click Refresh. then click Next. See the earlier section for details. b The name of the attached printer will be displayed if possible. Use the Setup Wizard on the CD-ROM. If using TCP/IP. either install Internet Explorer 4 or later. Check that both the Print Server and the printer are properly connected. click Refresh. Check that the Print Server has been configured. and a screen like that shown in will be displayed. then try again. ■ ■ 2 Select the desired port on a Print Server. A pop-up message will inform you if the port has been created successfully. If you see the following error message. or follow the procedure in “Windows Printing Problems” in Chapter 7. If No printer is displayed. try installing the NetBEUI protocol. a If desired. .
5 Installation is now complete. Step through the Wizard and install the required printer: a Select the correct Printer Manufacturer and Model. do NOT enable Sharing. or use the Have Disk option if appropriate. b We recommend changing the Printer name to indicate which device is on. then a screen like that shown in Figure 12 will be displayed. for example. Select it and click Connect. . repeat steps 4. You can now print using this printer.32 CHAPTER 4: CLIENT PC CONFIGURATION Figure 11 Error Message Screen 3 The printer port will be created. If the correct printer type is not listed. HP2100 on SCA43600_P1. it will be listed in the Configure Printer Port screen above. d When the Printer installation is finished. To install additional Printers. Figure 12 Configure Printer Port 4 Select the correct Windows printer in the Existing Printers list. and click Connect. c If prompted about Sharing the printer. click Add New Printer to run the Windows Add Printer wizard.
as follows: 1 Run the Epson Spooler Manager.Windows Peer-to-peer Printing 33 Use the Start menu to run this program in future.Print Driver Setup. depending on your version or Windows. use the Windows Delete Port facility: ■ ■ ■ ■ Right-click any printer in the Printers folder. The default installation is Start . just run this program again. Management ■ Print jobs can be managed like any Windows printer. depending on your version of Windows. then right-click the Printer. This button is on the Details or Ports tab. An example screen is shown in Figure 13. To delete a port created by this setup program. The Port Settings button is on the Details or Ports tab.Programs .Settings . ■ If the Print Server's IP address is changed. .Printers) and double-click any printer to see the current print jobs. 4 Click "OK" to exit.Settings . and select Properties. Open the Printers folder (Start . and select Properties. Use Start . If using the Epson Spooler Manager. 2 Select "Queue Setup" from the menu. 3 Click "Use Print Manager for this port". and you can no longer print. If the printer attached to the Print Server is changed.3Com Print Server Utilities . delete the port (see procedure above) and re-install it.Printers to open the Printers folder. this program must be disabled. and select the correct printer. Locate the Delete Port button. Advanced Port Options The options for the Peer-to-peer Printing are accessed via the Port Settings button.
This name is shown in the Printer's Properties. If the selected device has multiple ports. ■ ■ If using a PostScript Printer. The Port Name can not be changed after installation. The User Name will be printed on the banner page. check the PostScript box. Increase this value if you get too many warning messages. ■ Banner: Check this option to print a banner page before each print job.34 CHAPTER 4: CLIENT PC CONFIGURATION Figure 13 Port Settings (Peer-to-peer Driver) Items shown on this screen are as follows: ■ Port: If desired. the Select Device Port button can be used to select the port. click Browse to select a different Print Server. ■ Retry Interval: Sets how often Windows will poll the Print Server to establish a connection when the printer is busy. .
and choose Install. 3 Locate the desired Print Server. . 2 On the View menu. double-click Entire Network. but the NetBEUI or TCP/IP protocol must be installed on your PC. it will be listed on screen. then double-click the appropriate Workgroup to open it. If it is in a different workgroup. right-click the desired printer icon.Windows SMB Printing 35 Windows SMB Printing This method requires no additional software to be installed. as shown below. This will start the Add Printer wizard. The Comment field may indicate what type of printer is connected to the port. select Details. Figure 14 Network Neighborhood 4 Double-click the Print Server icon to view a Printer icon for each printer port. Use the following procedure to install the Print Server's printer as a Windows SMB network printer: 1 Double-click the Network Neighborhood icon on the desktop. as shown below: ■ ■ If it is the same Workgroup as your PC. 5 To install a printer.
each Windows client must be set up as follows: 1 Open your Printers folder. and start the Add Printer Wizard. However. click the Browse button On Windows 2000/XP. ■ For information about the question Do you print from MS-DOS programs?. 2 When prompted. rather than on your PC. Windows with Server-based Print Queues With a Server-based Print Queue. and complete the Wizard. ■ 7 This printer will now appear in your Printers folder (Start . the Print Server is installed on an existing Network Server (Windows.36 CHAPTER 4: CLIENT PC CONFIGURATION Figure 15 Install SMB Printer 6 Follow the prompts to complete the installation. . SMB printing is not suitable for large complex print jobs. leave the field blank and click Next. Unix. see Printing from MS-DOS Programs below. For large complex jobs. select Network Printer. you should use Peer-to-peer Printing instead.Settings Printers) and can be used like any other printer. If your Network Administrator uses this system. 3 When prompted for Network Path or Queue Name: ■ ■ On Windows 98/ME. or NetWare). Select the Printer Manufacturer and Model to match the printer connected to this port on the Print Server.
and may be selected when printing from any Windows application. and click Next.Windows 98/ME Figure 17 Network Path .Windows with Server-based Print Queues 37 Figure 16 Network Path . then Next. The new printer will be listed with any other installed printers. 7 Follow the prompts to complete the Wizard. . as advised by your Network Administrator. 6 Select the correct printer Manufacturer and Model. 5 Click OK. and locate the Server and Printer (or Print Queue) which your Network Administrator advised you to use.Windows XP 4 Browse the network.
AppleTalk. Just select File .Print and choose the desired printer. ZIP and DDP protocols. Printing Printing with the Print Server installed in an AppleTalk network is identical to normal printing. 1 Click the apple icon and choose Control Panel . Configuration is now complete. 6 Click Create and it will search PPD automatically. 4 Click on either the LaserWriter 8 icon (recommended) or the LaserWriter 7 icon. The Chooser panel will open. LaserWriter 8 makes use of the fonts installed in the printer itself.x OS or newer. Normally. LaserWriter 7 uses the fonts installed in the computer. ATP. . NBP. 2 Ensure that Ethernet is selected under AppleTalk Connection. Software Requirements AppleTalk Setup System 9. which increases network traffic and takes more printing time. so the printing response time is quicker.38 CHAPTER 4: CLIENT PC CONFIGURATION Macintosh (AppleTalk) The Print Server supports AppleTalk (EtherTalk). no configuration is required. PAP. 3 Click Chooser. enabling Macintosh computers on the network to view and use the Print Server as a regular AppleTalk printer. 5 Choose a PostScript printer from the list. 7 Select a printer description from the list. 8 Click Select.
LPR printing Setup 1 Select the Printer List icon. Figure 18 Printer List 2 Click the Add Printer button.Macintosh OS X 39 Macintosh OS X If using LPR printing. 3 Choose LPR Printers Using IP. you need to ensure the Print Server has a valid IP address before configuring your Mac as follows. and enter the Queue Name (L1 for port 1. 5 Select the Printer Model from the drop-down list.). L2 for port 2 if the Print Server has 2 printer ports. . Figure 19 LPR Screen 4 Enter the IP address of the Print Server in the LPR Printer's Address field.
Configuration is now complete. .40 CHAPTER 4: CLIENT PC CONFIGURATION 6 Click Add.
Press the Diagnostic Button. the Print Server ships with an IP Address of 0. This allows you to connect to the Print Server and configure it using your Web Browser. Use the Setup Wizard or another Print Server utility to allocate a valid IP Address to the Print Server. Overview The Print Server incorporates the HTTP server.0. Most browsers should work. Therefore. This is NOT a valid IP Address. Add an entry to the arp table to associate the hardware address of the Print Server with the desired IP address. ■ ■ ■ . as follows: arp -s IP_Address 00:c0:02:xx:xx:xx (Unix) arp -s IP_Address 00-c0-02-xx-xx-xx (Windows) Where: IP_Address is the IP Address you wish to assign to the Print Server. you must do ONE of the following: ■ Check your DHCP server (if you have one). Use the Diagnostic Button (if fitted) to print a report which includes the current IP address. or RARP. BOOTP.5 WEB-BASED MANAGEMENT This chapter explains how to use your Web Browser to configure the Print Server. and hold it for 2 seconds. 00:c0:02:xx:xx:xx is the MAC address of the Print Server. Preparation Because it supports dynamic IP Address allocation using DHCP.0. and determine the IP Address allocated to the Print Server. provided they support tables and forms.0.
Connecting to the Print Server 1 Start your Web Browser.42 CHAPTER 5: WEB-BASED MANAGEMENT Example (Unix): arp -s 192. Figure 20 Configure Server Screen . 4 Use the menu bar to move from one screen to another.0.100 3 You will then be prompted for the password.168. http://192. enter http:// followed by the IP Address of the Print Server. If no password has been set. Remember to save each screen before changing to a different screen. Configuration Screens Configure Server The following configuration screens are available.0.21 00:0B:AC:E6:5A:81 Example (Windows): arp -s 192. just press Enter.168.21 00−0B−AC−E6−5A−81 The MAC address of the Print Server is shown on a sticker on the base of the device. 2 In the Address box.168.0. for example.
Configuration Screens 43 3Com recommends that you set up a password for this Print Server as this prevents unauthorized users accessing the unit via the Web Management interface. you will be asked to authenticate by entering a Username and the password that you have just set. You must enter the Username admin. When you use this screen to change the password. Enter a password for this unit. Enter a name you can use to identify this Print Server from other devices on the network. AppleTalk Figure 21 AppleTalk Screen . Confirm the password entered above. Print Server Name Print Server Name Password Device Password Verify Password Protocols Enable Appletalk Enable NetBEUI Enable this protocol if you are using Macintosh stations that run Appletalk. Enable this protocol if you are using PCs that use SMB printing with Microsoft.
. try setting this value to Yes. This determines which Apple systems can gain access to this printer. NO (default) will try to continue but may cause print errors. If print errors occur. The default value is LaserWriter.1 secs) Set how fast jobs are sent to the printer. The default is Binary. Options Response Time (0. so names with different case will be considered to be the same name. Communication Protocol Sets whether the USB printer port uses ASCII or Binary. This field is not case sensitive. and normally this should not be changed. The default value of zero (0) delay should be increased only if your printer cannot cope with no delays. Abort Print Job if Error YES terminates a print job if a printing error occurs.44 CHAPTER 5: WEB-BASED MANAGEMENT AppleTalk zone AppleTalk zone Communication Printer Object Type This value is supplied to Macintosh clients. NetBEUI Figure 22 NetBEUI Screen Domain Name Domain Name Enter the designated work group to be serviced by the Print Server.
with 254 as the default. IP Address assigned to the Print Server. with 2 as the default. Use the same values as PCs on your LAN (or on the same LAN segment. If selected. . The Print Server will then automatically obtain an IP address from the DHCP Server. Allowable values are from 0 to 255. Allowable values are from 0 to 255 seconds. Set how many attempts at reconnection will be made. if you have a Router). and Gateway.Configuration Screens 45 TCP/IP Figure 23 TCP/IP Screen IP Address DHCP Client Select this if your LAN has a DHCP Server. Use the same values as PCs on your LAN (or on the same LAN segment. the TCP/IP session will be terminated. if you have a Router). After that. Enter an unused IP address from the address range used on your LAN. Fixed IP Address Device IP Address Subnet Mask Gateway Address Connection Delay before reconnection attempts Number of reconnection attempts Sets how long the Print Server should wait before retrying a TCP/IP connection which is lost. you must enter a the Device IP Address. Select this to assign a fixed IP address to the Print Server. Subnet Mask.
(The channel list changes according to the selected region. ■ Station name Network Type Ad-hoc mode is used when there is no Wireless Access Point. all Wireless stations MUST use the same SSID. which allows those channels. . Select the correct value for your Wireless LAN. and each Wireless station communicates directly with other Wireless stations. It may not be legal to operate the router in a region other than the region shown here. On your PC.Basic The settings on this screen must match the other Wireless stations in order for communication to occur. Note: The SSID is case sensitive.) This is the same as the Device (Host) Name on the WAN screen. and select a region. Infrastructure mode is used when each Wireless station connects to the Wireless Access point. The default value is blank (null).46 CHAPTER 5: WEB-BASED MANAGEMENT Wireless Configuration Wireless . This also provides access to the wired LAN. If your country or region is not listed. please check with your local government agency for more information on which channels you are allowed to use. some Wireless status screens may display this name as the Access Point in use. This field displays the region of operation for which the wireless interface is intended. Figure 24 Wireless Screen Configuration Region or Domain Select your region from the drop-down list. ■ SSID To communicate.
Configuration Screens 47 Channel No. this setting has not effect – the Access Point determines the Channel used. select the value you wish to use on your Wireless LAN. For Ad-hoc mode.no data encryption is used. In Infrastructure mode. WEP . This is a later standard than WEP. Link Info Button Click this button to open a sub screen displaying link information.WEP the following example.data is encrypted using the WPA-PSK standard. the screen will look like Wireless Security . If you experience lost connections and/or slow data transfers you may need to experiment with different channels to see which is the best. WPA-PSK . Wireless Security Screen There are 3 options for Wireless security: ■ ■ ■ Disabled . and provides much better security than WEP. Figure 25 WEP Screen . If "WEP" is selected. Use this if possible.data is encrypted using the WEP standard.
Data is encrypted before transmission. as used on your Wireless LAN Open System or Shared Key. Keys ■ ■ ■ Passphrase Enter some printable characters in the Passphrase field and click Generate to automatically configure the WEP Key(s). For 64 bit keys. Select the WEP Encryption level: ■ ■ Key Size 64-bit (sometimes called 40-bit) encryption 128-bit encryption (sometimes called 104 bit encryption) Use the radio buttons to select the default key. four keys fields will be generated. For 128 bit keys. but the encryption system is not very strong.48 CHAPTER 5: WEB-BASED MANAGEMENT Security System Authentication WEP The 802. Hex or ASCII. Wireless Security . Enter the key value(s) you wish to use.11b standard. according to your Key Size selection. Select the appropriate value. Hex characters are the digits (0 ~ 9) and the letters A ~ F.WPA-PSK If "WPA-PSK" is selected. Keys can be entered in Hex or ASCII. the screen will look like the following example. only the selected WEP key will be generated. Figure 26 WPA-PSK Screen . Other stations must have the same key values.
data is encrypted before transmission. Before you use this option. you will need to obtain the .Configuration Screens 49 Security System WPA-PSK Like WEP. no data can be input on this screen. if the printer name is known. (If the printer is not bi-directional. and should be used if possible. WPA-PSK is the version of WPA. Other Wireless Stations must use the same PSK. ■ ■ . which does NOT require a Radius Server on your LAN. Encryption Other Screens HTTP Upgrade This screen allows you to upgrade software for the selected Print Server. The PSK must be from 8 to 63 characters in length. WPA is more secure than WEP. PSK Enter the Keyword key value. Select the desired option. Off-line. It is read-only. Server Status This screen shows server system data and the current settings for all of the other screens. the following data is listed: ■ Connected Printer . Data is encrypted using a key derived from the PSK.the current status of the printer (On-line.bin file for the upgrade.the model name of the printer connected to the port. For each port.) Status .this will show either Idle or Printing. Out of paper) Printing Information . Other Wireless Stations must use the same method. this information is unavailable. Printer Status This screen displays the current status of each port.
50 CHAPTER 5: WEB-BASED MANAGEMENT Logical Printers Logical Printers (ports) can be used under Unix. The printer control string (in hex) to be sent to the printer before each print job. If checked. This string cannot exceed 15 characters. This string cannot exceed 15 characters. the following fields are available: Logical Printer Select the Logical Printer Port you wish to configure. . Physical Port Pre-string (Hex) Post-String (Hex) Convert LF to CR/LF Select the Printer Port which the Logical printer will use. LF (line feed) characters are changed to CR+LF (carriage return + line feed). No L1) Click the Get Data button to update the display with the current data for the selected logical printer. The printer control string (in hex) to be sent to the printer after each print job. For each Logical Printer. (for example.
the following requirements must be met. you need to register the domain name for the URL. the Print Server's IP Address must be external (allocated by your ISP). IPP Server Configuration The Print Server contains the necessary firmware to act as an IPP Server. Normally. However. No additional configuration is necessary. Windows 2000 and XP include a suitable IPP client. supply the IPP_CLIENT. Any Router. a client program is supplied on the Print Server's CD-ROM. For other versions of Windows.6 SPECIAL FEATURES This chapter covers the special features of the Print Server.EXE file. rather than an IP Address on your local LAN. The Client must also know the IP Address or URL or the IPP Server. located in the IPP folder. If it is not convenient to provide the CD-ROM. ■ ■ ■ . Unless clients are using Windows 2000 or XP. you must provide your clients with the supplied IPP Client software. For printing via the Internet. Client PCs need a compatible IPP Client program. You must advise clients of the correct URL or IP Address of the IPP Server. ■ The Print Server must have a valid IP Address. the printer will be attached to a computer or other device which functions as an IPP Server. Internet Printing Protocol (IPP) IPP (Internet Printing Protocol) is a standards-based system to allow remote printing from a PC to any accessible printer. Gateway or Firewall linking your LAN to the Internet must NOT block the IPP protocol. To use a URL rather than an IP Address.
IPP Client software is supplied on the CD-ROM. 2 Follow the prompts until you reach the Install 3Com Print Server Utilities screen. and step though the remaining screens to complete the installation. run the Autorun.EXE 1 Run this program to unzip the included files.EXE) to users via E-mail. Installing from the CD-ROM 1 Insert the CD-ROM in your drive. select the Install IPP Client option. 4 Click Next. 3 Follow the prompts to complete the installation. Figure 27 IPP Port .exe program in the top-level folder. 2 The IPP Setup program will then run. IPP Client Configuration 1 Run the Add IPP Port program entry created by the installation. 3 At the next screen.52 CHAPTER 6: SPECIAL FEATURES IPP Client Setup Windows 98/ME For these platforms. If the program does not start automatically. A screen like the following will be displayed. and select IPP Client. Also you can distribute the setup program (IPP_CLIENT. Installing using IPP_CLIENT.
Internet Printing Protocol (IPP) 53 2 If Internet access from your location is via a Proxy Server. ■ ■ To create additional IPP Ports. This will be the same as your Browser configuration. Ensure that the new printer uses the IPP port. Installation is now complete. and enter details of your Proxy Server. check Access IPP Server via Proxy Server. A connection to the IPP Server will be established at this time. You will see a message confirming that the port has been created. This will start the Add Printer wizard. 4 Click Select Device Port to view the available ports on the IPP Server. or Click Add New Printer to create a new printer to use the IPP port. then the following dialog: Figure 28 Select Printer for IPP Port 6 Either select an existing printer to use the new port. Follow the prompts to complete the process. and select the appropriate port. and click OK. repeat the entire procedure. . 3 Enter the IP Address or URL of the IPP Server. The Proxy Server and other options are set individually for each IPP Port. 5 Click Save to create the IPP port on your system.
Retry Count sets how many connection attempts will be made.54 CHAPTER 6: SPECIAL FEATURES Changing the IPP Port Settings After the IPP port is created. follow this procedure: 1 Start the Add Printer wizard. or the remote server is very busy. 2 Select Network Printer.which can be adjusted if you have problems connecting to the IPP Server. .Printers) 2 Right-click the IPP Printer. Increase this number if you have a poor connection. and select Properties. There are two settings . and click Next to see the Locate your Printer screen. ■ Retry Interval sets the time interval (in seconds) between connection attempts. Increase this number if you have a poor connection. ■ IPP Client Setup Windows 2000/XP Windows 2000 and XP have their own IPP Client. you can reach the screen shown in Figure 27 using the Windows Port Settings button: 1 Open the Printers folder (Start . To use the Windows IPP Client with the Print Server. depending on your version of Windows). and there is no need to install the supplied IPP Client Software.Settings . or the remote server is very busy.Retry Interval and Retry Count . as shown below. 3 Locate and click the Port Settings button (Details or Port tab.
with ipp in lower case. and complete the Wizard. 5 If the connection can be established. and P1 in UPPER case. The IPP printer is now ready for use. and enter the URL of the IPP Server as follows: Port 1 ip_address:631/ipp/P1 where ip_address represents the IP Address of the IPP Server. the following dialog will be displayed. and then select the printer manufacturer and model to match the printer connected to the port on the IPP Server. and 631 is the port number. Figure 30 Windows 2000: No printer driver 6 Click OK. . 4 These entries are case sensitive. 7 Click Next.Internet Printing Protocol (IPP) 55 Figure 29 Windows 2000 .Locate your Printer 3 Select Connect to a printer on the Internet or on your Intranet. They must be entered as shown. and the printer on that port is on-line.
The Server's IP Address has changed. you can use the Query IPP Printer program installed with Add IPP Port to check the availability of the remote IPP Server. If using the supplied IPP Client software.Retry Interval and Retry Count . A printer problem has caused the IPP Server to cease responding.56 CHAPTER 6: SPECIAL FEATURES Using IPP Printers The IPP Printer can be selected and used like any other Windows printer. If the IPP Server is not on your network. and a restart (reboot) is required. Network congestion causes the connection attempt to time out. . An IPP Server may be unavailable for any of the following reasons: ■ ■ It is powered off.which can be adjusted if you have problems connecting to the IPP Server. The Internet connection for the IPP Server is down. See the previous section for details. there are 2 settings . ■ ■ ■ If using the supplied IPP Client software. your Internet connection needs to be active.
1 Problem No. 1 Solution No. please refer to the appropriate section. If using the Wireless Interface ■ Problem No. 3 Ensure that WEP is disabled on your other Wireless stations. Reset the Print Server by disconnecting the power supply and connecting it again. . The Print Server unit can not be found on the LAN. Print Server's RED status LED continuously stays on. and the solutions to them.7 TROUBLESHOOTING This chapter describes some problem which may arise. the Print Server still does not function properly. 2 Solution No. Hardware & Connection Problems Problem No. Check the power supply or power connection. please contact your dealer for further advice. Overview If you encounter printing difficulties. 3 Solution No. If. after following the advice in these documents. so configuration is not possible. 2 All the Print Server's LEDs are off.
You must Power Off the Print Server before connecting or disconnecting the LAN cable. If so. The link LED for the port to which the Print Server is connected should be ON. Simply reset the Print Server so it will obtain a new IP Address. and getting an IP Address conflict involving the Print Server. If using Infrastructure mode. Test its network connection by seeing if you can locate other LAN devices from the PC.58 CHAPTER 7: TROUBLESHOOTING ■ If using Ad-hoc mode. You must use the wired interface for initial configuration. To use both the Wireless and LAN interfaces. then the Print Server will retain its IP Address without the DHCP Server being aware of it. If using TCP/IP: ■ Ensure that there are no routers between the Print Server and the PC used for configuration. Ensure that the PC used for configuration has the TCP/IP network protocol installed. use Network Neighborhood and try to browser the network. the Wireless mode must be set to "Ad-hoc". Solution No. This problem would also arise if you assigned static IP Address. If it is Off. there is a problem in the network cable. ensure that your Access Point allows connection by Wireless stations with a SSID of ANY or null (blank). If there is a setting Broadcast SSID or Allow SSID of ANY. but the DHCP server is turned off. which is within the range used by the DHCP server. this setting should be Enabled. 4 . If the Print Server is left on. For example. it is not possible for Wireless stations to connect to the Print Server. 4 I am using DHCP. ■ Problem No. because its default mode is Infrastructure. The Access Point itself has a blank (null) SSID. ■ ■ ■ If using the Wired 10/100BaseT interface: ■ Check the Hub. use another address which is NOT within the range used by the DHCP server.
4 Problem No. 2 Can not find the Print Server's name in the Chooser. 2 Solution No.AppleTalk (Macintosh) Problems 59 AppleTalk (Macintosh) Problems Problem No. Choose other selections. If you have selected the Layout value. 1 Solution No. A cover page prints either on the first or the last page of the document. Try downloading the fonts contained in the EPS file before printing the saved EPS file. Try selecting LaserWriter 7 instead of LaserWriter 8. This is a problem that occurs in some application programs. ■ Problem No. Problem No. Problem No. make sure the correct zone is selected from the AppleTalk Zones box in the Chooser. 3 My EPS file does not print with the correct fonts. 4 Solution No. or 4 Up. which are in your print file may not be supported by the printer. 2 Make sure the printer has been on and in the READY state for a few minutes. you cannot access the Remaining from item. 5 . 2 Up. 1 Why do I get an incorrect printout? Some possible reasons are: ■ You may have chosen Binary encoding to print the file. I can not select the Remaining from: item in the print dialog box. 4 If the printer resides on a network with multiple zones. Some of the fonts. Try the following: 1 Make sure that AppleTalk is on (the button next to Active is highlighted in the Chooser). Try to use ASCII encoding. 3 Make sure the printer has not been renamed since its last appearance in the Chooser. 3 Solution No.
Insert extra page breaks in your document to avoid the cover page printing on the first or last page of your document. When the printer receives a color file. 6 The colors on my printed output do not match the colors on my computer screen.(either Binary or ASCII). 5 Select one of these solutions: ■ ■ Turn the cover page feature off. Check your monitor to make sure all settings (for example. Check the communication protocols. Print Server and printer must all be configured to the same communication protocol. Problem No. it tries to match the printed output color to the screen color. Sometimes the printer cannot match up the colors as closely as wanted. You should check your printer. To configure your system: 1 Choose which protocol you are going to use. I get a PostScript Command error or no print out. 3 Use the computer's Print submenu to configure your computer to use the protocol you have chosen. it may not give you a choice. 6 Choose Calibrated Color/Grayscale in the Print pop-up menu in the Print Options dialog box. 4 Configure the Print Server to use the same protocol as the printer and computer.60 CHAPTER 7: TROUBLESHOOTING Solution No. The printer will make adjustments to match the colors. 7 When I send a print job. 2 Set your printer to the correct protocol. 7 Solution No. To alleviate this problem. brightness) are adjusted correctly. . ■ Problem No. The computer. perform the following steps: ■ Solution No.
Try installing the Printer using the standard Windows tools.Control Panel . 3 When prompted for the Network Path or Queue. enter a dummy value such as shown below. click Add/Remove. This may be caused by an existing installation of the printer port software. 3 Select this item. 2 . 2 Select Network Printer when prompted How is the printer attached to your Computer?. I received an error message and the installation was aborted. and confirm the deletion. Print Server Driver or Print Server Port. Problem No. but when I selected a port on a Print Server and clicked Add.Settings ..Add/Remove Programs 2 Look for an entry with a name like Shared Port. the printer was not installed. Do NOT select Yes for Do you print for MS-DOS programs? Solution No. Shared Printer Port.Windows Printing Problems 61 Windows Printing Problems Problem No. and click Next. 1 Remove the existing installation Restart your PC To remove an existing printer port installation: 1 Open Start . I installed the Print Port Driver for Peer-to-Peer Printing. 1 When I tried to install the Printing software for Peer-to-Peer printing. as follows: 1 Start the Add Printer Wizard. Before attempting another installation: ■ ■ Solution No. 2 On Windows 98.
If prompted about sharing the printer. Continue the Add Printer Wizard until finished. do NOT enable Sharing. as shown below.62 CHAPTER 7: TROUBLESHOOTING 4 The printer wizard will display a message stating that The Network Printer is off-line. 6 Right-click the Printer. This is OK. 5 Go to the Printers folder (Control Panel . . and select Properties. Then select the Details tab. The printer icon will be grayed out indicating the printer is not ready.Printers).
Windows Printing Problems
7 Click Add Port. On the resulting screen, select Other, then Printer Server, as the port to add, as shown below.
8 Click OK to see the Print Port Configuration screen, as shown below.
9 Click the Browse Device button, select the desired Print Server, and click OK. 10 Click OK to return to the Printers folders, and right-click on the Printer. Ensure that the Work off-line option is NOT checked.
CHAPTER 7: TROUBLESHOOTING
The Printer should no longer be grayed out, and is ready for use. The screens shown above are from Windows 98. Other versions of Windows may look slightly different, but the process is identical. Problem No. 3 I have a Windows-only printer, and when I tried to install the Peer-to-Peer Print driver on Windows 98/ME, installation failed. Some Windows-only printers cannot be networked. If a Windows-only printer cannot be installed using the Windows Add New Printer wizard, but only by using a program provided by the printer manufacturer, then it probably can not be networked. Try the procedure described above (Solution 2). If you can not select a Printer Driver for your printer within the Add Printer wizard, then the printer can not be networked. Problem No. 4 Using Windows 2000/XP, I installed the printer using LPD as recommended, but I can not print.
Solution No. 3
Solution No. 4
Check that the correct Printer driver is being used. Try disabling the Bidirectional printing support, as follows:
■ ■ ■ ■
Open the Printers folder. Right-click on the Printer, and select Properties. Select the Ports tab. Uncheck the Enable bidirectional support checkbox.
Windows Printing Problems
Problem No. 5
When printing from some software applications such as Power Point, it takes a long time and the print out is incorrect. The problem is due to the printer, which is being configured to Start printing after the first page is spooled. To change this setting:
■ ■ ■ ■
Solution No. 5
Go to Control Panel - Printers and click on your printer. Then select File - Properties - Details. When the Details screen appears, click the Spool Settings button. When the Spool Settings dialogue box appears, choose Start printing after last page is spooled and click OK.
Problem No. 7 Solution No. 7
How Do I Print to the Print Server's printer from a MS-DOS program? Set the MS-DOS program to use LPT1 (parallel port 1) then Capture the output and re-direct it to the Print Server's printer. Windows 98/ME 1 Select Start - Settings - Printers to open the Printers folder. 2 Right-click the Print Server's Printer, and select Properties 3 On the Details tab, click the Capture button to see the Capture Printer Port button, shown below.
net use lpt1 \\SC3000014\P1 /persistent:yes) To terminate this capture. ■ Check the Reconnect at logon checkbox. use the following command at the command prompt: net use lpt1 /delete . 3 Enter the following command: net use lpt1 \\printer_name\P1 /persistent:yes Where printer_name is the actual name of your printer (for example. the capture setting will be lost when Windows is restarted. If this is not done. normally LPT1 (parallel port 1). Windows 2000/XP 1 Login as Administrator.66 CHAPTER 7: TROUBLESHOOTING 4 On this dialog: ■ ■ Select the Device. 2 Open the command prompt window. Enter or select the Path to the printer: \\printer_name\P1 Where printer_name is the actual name of your printer (for example \\SC3000014\P1).
While pressing the button. showing the new (default) settings. 2 The Print Server’s IP address is forgotten and it needs to be installed in a new environment. There are no routers between the Print Server and the UNIX host during IP address assignment. power up the Print Server. 1 Solution No. Check the following: ■ ■ The network cable is OK. There are no NetWare File Servers without TCP/IP support between the Print Server and the UNIX host. 1 Print Server device is not recognized. You have used the correct hardware address. then configure as for a new device.Unix Problems 67 Unix Problems Problem No. Use the Reset button to restore the factory default settings. 2 Press and hold the diagnostic button. as shown on a sticker on the base of the device. as described below. ■ ■ ■ Problem No. 3 If you continue pressing the button for 10 seconds. 2 . Use the ping command to see if the Print Server is a valid device on the network. a diagnostic page will be printed. 1 Power down the Print Server OFF. Solution No.
68 CHAPTER 7: TROUBLESHOOTING .
5w max. CE.A General Specifications SPECIFICATIONS Print Server Power Consumption External Power Adapter LEDs USB 2. 5V DC 2 1 10/100BaseT FCC.0 Port Ethernet Connecter FCC / CE 5. Class B Environmental Specifications Operating Temperature Storage Temperature Shipping Temperature Operating Humidity Storage Humidity Shipping Humidity 0 ~ 40°C -10 ~ 70°C -40 ~ 70°C 10 ~ 80% 5 ~ 90% 5 ~ 100% Protocol Support TCP/IP NetBeui AppleTalk Feature Support HTTP Setup E-mail Printing IPP Support AutoIP .
Increase the separation between the equipment and receiver. pursuant to Part 15 of the FCC Rules.use only shielded interface cables when connecting to computer or peripheral devices). This equipment generates. This device complies with Part 15 of the FCC Rules. uses and can radiate radio frequency energy and. ■ To assure continued compliance. Consult the dealer or an experienced radio/TV technician for help. which can be determined by turning the equipment off and on. These limits are designed to provide reasonable protection against harmful interference in a residential installation.70 APPENDIX A: SPECIFICATIONS Regulatory Approvals FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device. the user is encouraged to try to correct the interference by one of the following measures: ■ ■ ■ Reorient or relocate the receiving antenna. FCC Radiation Exposure Statement This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. . If this equipment does cause harmful interference to radio or television reception. if not installed and used in accordance with the instructions. there is no guarantee that interference will not occur in a particular installation. and 2 This device must accept any interference received. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. (Example . including interference that may cause undesired operation. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. However. may cause harmful interference to radio communications. Operation is subject to the following two conditions: 1 This device may not cause harmful interference.
. The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. EMC Standards EN 55022 Class B FCC Part 15 Class B* ICES-003 Class B VCCI Class B Category 5 screened cables must be used to ensure compliance with the Class B requirements of the above standards.Regulatory Approvals 71 This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. CE Standards This product complies with the 99/5/EEC directives. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. The use of unscreened cables (Category 3 or Category 5) complies with the Class A requirements. including the following safety and EMC standards: ■ ■ ■ EN300328-2 EN301489-1/-17 EN60950 CE Marking Warning This is a Class B product.
72 APPENDIX A: SPECIFICATIONS .
2 When prompted with This printer will be managed by. then select LPR Port and click New Port. .Network. Otherwise. ■ If it is already installed. enter the Print Server's IP address. 3 If you added services in step 2. enter the appropriate logical printer number (for example. 4 In the Name of Address of server providing lpd: dialog box.0 Server WINDOWS SERVER CONFIGURATION If using Windows Windows NT 4.Settings . select the Add option and enable it as usual. 5 In the Name of printer or print queue on that server dialog box. install TCP/IP printing support.Control Panel .0. reboot the computer for the changes to take affect. 2 Click the Service option and ensure that Microsoft TCP/IP Printing is enabled. L1) as previously configured on the Print Server. as described below.Printer and invoke the Add Printer wizard.B Windows NT4. Adding a TCP/IP Remote Printer 1 Go to Start . 3 Select Add Port…. Microsoft TCP/IP Printing Support must be installed. If it is not enabled.Settings . add a TCP/IP Remote Printer. then add a TCP/IP Remote Printer. ■ Adding TCP/IP Printing Support 1 Go to Start . select My Computer and click Next.
and select Sharing. A message like the following will be displayed: Figure 31 Windows 2000 Message Figure 32 Windows2003 Message 3 Click OK. right-click the new printer. select the desired port. . 8 In the Shared dialog box. simply select Close and then install your printer driver as usual. then click Next to browse for the Print Server. ■ Select Shared As: and enter an appropriate name for this printer. The shared name is how other users will see this printer. select the Sharing radio button. Click OK to save and exit. Client PCs can now be configured as described in Chapter 4. select Network Printer. When returned to the Printer Ports window. 2 Locate and double-click the Print Server. Users will see this name when browsing for the printer during installation. and select the correct Manufacturer and Model for this printer. 7 When prompted whether or not the printer will be shared.74 APPENDIX B: WINDOWS SERVER CONFIGURATION 6 Click OK. Windows 2000/2003 Server 1 Start the Add Printer Wizard. enter the shared printer name. 5 In the Printers folder. 4 Follow the prompts to complete the installation. and click Next.
This will assist users during the installation process. Client PCs can now be configured as described in Chapter 4. 6 Click OK to close this Window. click Additional Drivers and install printer drivers for other versions of Windows. such as Windows 98. . Configuration is now complete.Windows 2000/2003 Server 75 ■ If desired.
76 APPENDIX B: WINDOWS SERVER CONFIGURATION .
. you must do ONE of the following: ■ Check your DHCP server (if you have one). as described in Chapter 5. Print Server IP Address Configuration Because it supports dynamic IP Address allocation using DHCP or BOOTP. the Print Server ships with an IP Address of 0. The logical printers (for example. ■ ■ Other Print Server Configuration The recommended method to configure the Print Server is to use the Web-based interface. L1) must be configured correctly to match your system. Therefore. and determine the IP Address allocated to the Print Server.0. Configure your BOOTP Server (if you have one).0. as described in the following sections. then restart the Print Server. to provide an IP address to the Print Server. You must configure both the Print Server itself and your Unix system. This is NOT a valid IP Address. which is supported by all common Unix systems. ■ ■ Ensure that the TCP/IP settings are correct for your network. Use a Windows platform and run the Setup Wizard to allocate a valid IP Address to the Print Server.C Overview UNIX SYSTEMS Your Print Server supports the LPD Unix printing method. LPD Configuration Configuration for the most common platforms is described below.0.
using the following command: start src -s qdaemon 3 Start the system administration tool smit and select Print Spooling. L1 to service this queue. 4 Create the required number of queues (one for each logical printer) by selecting: a Add a Print Queue b Remote (Printer attached to Remote Host) c Standard Processing 5 Use the following information: Field Name of queue to add Hostname for remote server Name of queue on remote server Entry Use a single-word queue name. for example. Keep the following points in mind: .15 Before proceeding. 2 Start the LPD daemon if it is not running.78 APPENDIX C: UNIX SYSTEMS LPD on IBM AIX 4. file_name is the file you wish to print. To setup your AIX system for LPD printing. Type of print spooler on remote Use default value (AIX Version xxx). 1 Add the Print Server to /etc/hosts. Logical printer number. ensure that the Print Server has been assigned an IP Address. Print Server name as used in /etc/hosts. perform the following steps. 6 Print using the following command: lp -d printer_queue file_name where: ■ ■ printer_queue is one of the entries used in Name of queue to add. LPD on System V Before beginning LPD Setup. which indicates which printer is attached. using the name you assigned to the Print Server. ensure that an IP Address has been assigned to the Print Server.lpd.lpd. server Ensure that the logical printers are configured in the Print Server.
Procedure Action Stop Print Services Add a System Printer Restart the Print Services Enable printing to the new printer device Start accepting jobs for the new printer device Create a spooling directory Make spooling daemon the owner of this directory Create read/write permissions Give permissions to LPD processes. printer_name is the name of the Print Queue serviced by the Print Server. In the sample commands shown. Use a TAB character where shown. Printer_name|Remote_Printer_Alias:\ [Tab] :lp=:\ [Tab] :rm=PS_NAME:\ [Tab] :rp=Logical_Printer_name:\ [Tab] :sd=Spooler_directory:\ [Tab] :mx#0: . The remote printer names LPD protocol meets BSD system standards. and Spooler_directory is the name of the directory. Add remote printer(s) Sample Command /usr/lib/lpshut /usr/lib/lpadmin -p printer_name -v /dev/null /usr/lib/lpsched enable printer_name accept printer_name mkdir /usr/spool/Spooler_directory chown daemon /usr/spool/Spooler_directory chmod 775 /usr/spool/Spooler_directory chgrp daemon /usr/spool/Spooler_directory See following section Adding Remote Printers A remote printer is added by inserting the following line in the /etc/printcap file. The entry is really one line. which is used to spool the print jobs. but can be entered as shown.LPD Configuration 79 ■ ■ The remote host name is the name of the Print Server.
then Printer Configuration. select Remote Unix (lpd) Queue. LPD on Linux If using the command line. 3 Select Add. 2 Select Control Panel. PS_NAME is the Print Server name defined in /etc/hosts. The procedure is described below. the procedure is the same as for System V (above). ■ ■ ■ Example: Marketing|RP1_PS123456:\ [Tab] :lp=:\ [Tab] :rm=PS_Rm203:\ [Tab] :rp=L1:\ [Tab] :sd=/usr/spool/Marketing:\ [Tab] :mx#0: Repeat this process for each Logical Printer/Print Queue combination that you wish to create. For the printer type. Logical_Printer_name is the logical printer name on the Print Server. Spooler_directory is the directory you created in Step 6. 1 Start your X-windows shell. On recent Linux distributions. but may vary according to your version of Linux. L1. you can use the graphical X-windows interface instead of the command line. for example. Field Name Spool Directory File Limit Data Enter a name for this printer /var/spool/lpd/name_of_printer 0 (no limit) . 4 Use the following data to complete the resulting dialog.80 APPENDIX C: UNIX SYSTEMS where: ■ Printer_name is the Print Queue name used to store jobs for the corresponding logical printer.
Configuration is now completed. If asked for the LPD type. Procedure Action Create a spooling directory Set spooling daemon as owner of this directory Create read/write permissions Give permissions to LPD processes Add remote printer(s) Start lpc print mechanism Sample Command mkdir /usr/spool/Spooler_dir chown daemon /usr/spool/Spooler_dir chmod 775 /usr/spool/Spooler_dir chgrp daemon /usr/spool/Spooler_dir See below lpc start printer_name . In the sample commands shown. ensure that an IP Address has been assigned to the Print Server. printer_name is the Print Queue serviced by the logical printer on the Print Server. Remember the following: ■ ■ The remote host name is the name of the Print Server.LPD Configuration 81 Remote Host Name or IP Address of Print Server (for example. and L2 is port 2 if the Print Server has 2 ports. LPD on BSD Before continuing. L1) on the Print Server. and Spooler_dir is the name of the directory. which is used to spool the print jobs. and exit the Printer Configuration. Save this data. The remote printer name is the logical printer (for example. enter the service type as BSD. L1 is port 1. and the printer is now available for use. SC3000014) Note: host file entry is required to use the name instead of IP Address Remote Queue Ln Where n is the Logical Printer number By default.
The entry is really one line. . Printer_name|Remote_Printer_Alias:\ [Tab] :lp=:\ [Tab] :rm=PS_NAME:\ [Tab] :rp=Logical_Printer_name:\ [Tab] :sd=Spooler_directory:\ [Tab] :mx#0: where: ■ Printer_name is the Print Queue name used to store jobs for the corresponding logical printer. Logical_Printer_name is the logical printer name on the Print Server. but can be entered as shown. ■ ■ ■ Example: Marketing|RP1_PS123456:\ [Tab] :lp=:\ [Tab] :rm=PS_Rm203:\ [Tab] :rp=L1:\ [Tab] :sd=/usr/spool/Marketing:\ [Tab] :mx#0: Repeat this process for each Logical Printer/Print Queue combination that you wish to create. L1. Spooler_directory is the directory you created in Step 6. for example.82 APPENDIX C: UNIX SYSTEMS Adding Remote Printers A remote printer is added by inserting the following line in the /etc/printcap file. PS_NAME is the Print Server name defined in /etc/hosts. Use a TAB character where shown.
the /etc/hosts file is sent to the printer queue Marketing. It will then be sent to the logical printer associated with this queue. filename is the name of the file you wish to print. . The following example is for a BSD system: lpr -P printer_name filename where: ■ printer_name is the name of the Print Queue defined on the Unix host.LPD Configuration 83 Printing using LPD For LPD printing instructions. ■ Example: lpr -P Marketing /etc/hosts In the above example. refer to your UNIX manual.
84 APPENDIX C: UNIX SYSTEMS .
This printing method uses LPR over TCP/IP. The Create NDPS Manager Object window shown below will appear.Object from the menu bar to view the New Object dialog. or later. skip this procedure and proceed to Creating an NDPS Printer Agent. Creating an NDPS Manager Object If an NDPS Manager Object already exists. ■ The following procedure is designed to enable Public Access Printing under NDPS. To use NDPS (Novell Distributed Printing Services). 1 Login to NetWare 5.0 Server as Admin and start the NetWare Administrator program Nwadmn32. 2 Select the container on NetWare Administrator where you want the NDPS Manager object to reside (for example.D Overview NETWARE ■ The Print Server must be configured as a valid device on your TCP/IP network. TeSupp). not the Netware protocol.exe.2. the Novell server must be running Novell NetWare 5. Public Access Printing allows anybody on the network to access the printer. 3 Select Create . 4 Select NDPS Manager as the object to create. and the PCs (clients) must be running IntranetWare Client V2. .
APPENDIX D: NETWARE
Figure 33 Create NDPS Manager Object
5 Type a name in the NDPS Manager Name (for example, SerMGR in Figure 33 above). 6 Browse the Resident Server and select where you want the NDPS Manager object to be assigned (for example, TECH_50.TeSupp in Figure 33 above). 7 Browse the Database Volume and select where you want the NDPS Manager database to be assigned (for example, TECH_50_SYS.TeSupp in Figure 33 above). 8 Click Create. The new NDPS Manager will appear in the main browser window.
To start the NDPS Manager in future, enter the following command at the console: LOAD NDPSM then select the NDPS Manager object. To start the NDPS Manager whenever you bring up the server, add a command like the following to your server's AUTOEXEC.NCF file: LOAD NDPSM SerMGR.TeSupp The last item is the name of the NDPS Manager object you wish to load.
9 After creating an NDPS Manager, you can create NDPS printers by using NetWare Administrator, as explained below.
Creating an NDPS Printer Agent
Creating an NDPS Printer Agent
To create Public Access Printers using the NDPS Manager Object in NetWare Administrator, follow this procedure: 1 Start the NDPS Manager object you will be using to control the Printer Agent. 2 At the Identification page, click the Printer Agent List. 3 Click New to see the Create Printer Agent window, as shown below.
Figure 34 Create Printer Agent
4 Enter the desired name for the Printer Agent (PA) Name. 5 Normally, the NDPS Manager will be the NDPS Manger object you are using. 6 Select Novell Printer Gateway in the Gateway Type, see Figure 34 above. 7 Click OK and then select the available printer. 8 Select Remote (LPR on IP) in the Connection Type. 9 Click Next to see the following Configure Port Handler screen.
APPENDIX D: NETWARE
Figure 35 Configure Port Handler
10 In the Host address IP field, enter the IP Address previously assigned to the Print Server device. 11 In the Printer Name field, enter the Logical Port name on the Print Server (L1 for Port 1, L2 for port 2). 12 Click Finish, then select appropriate drivers for Windows 98 etc as required. 13 The new Printer Agent will now appear in the Printer Agent List window. Repeat this procedure for any other ports on the Print Server, or for any other logical printers you wish to use. Client PCs can now be configured as described in Chapter 4.
onsite assistance or advance hardware replacement. contact 3Com or your authorized 3Com reseller. and Service Request.3com.com and contains thousands of technical solutions written by 3Com support engineers. Troubleshoot Online You will find support tools posted on the 3Com web site at http://www. Repair Services. Connection Assistant helps you install.com/ Contact your authorized 3Com reseller or 3Com for additional product and support information. More information on 3Com Extended Warranty and Professional Services is available at http://www. configure and troubleshoot 3Com desktop and server NICs. wireless cards and Bluetooth devices.3com. software upgrades. ■ .3com. This query-based interactive tool is located at http://knowledgebase.3com.com/. Experienced engineers are available to manage your installation with minimal disruption to your network. 3Com eSupport services are based on accounts that you create or have authorization to access. First time users must apply for a user name and password that provides access to a number of eSupport features including Product Registration. Value-added services can include 24x7 telephone technical support. Expert assessment and implementation services are offered to fill resource gaps and ensure the success of your networking projects.E Register Your Product to Gain Service Benefits OBTAINING SUPPORT FOR YOUR PRODUCT To take advantage of warranty and other service benefits. you must first register your product at http://eSupport. Purchase Value-Added Services To enhance response times or extend warranty benefits.com/ ■ 3Com Knowledgebase helps you troubleshoot 3Com products.
including revision level Diagnostic error messages Details about recent configuration changes.com/ Software Upgrades are the software releases that follow the software version included with your original product. A link to software downloads can be found at http://eSupport.3com. or under the Product Support heading at http://www. You will find a current directory of support telephone numbers posted on the 3Com web site at http://csoweb4. without . Contact Us 3Com offers telephone.com/. URL or e-mail address from the list below. To access these services for your region. In order to access these Software Updates you must first register your product on the 3Com web site at http://eSupport. if applicable To send a product directly to 3Com for repair. First time users will need to apply for a user name and password. you must first obtain a return authorization number (RMA).com/prodforms/software/connection_assistan t/ca_thankyou.3com.com/contactus/ Telephone Technical Support and Repair To obtain telephone support as part of your warranty and other service benefits. part number. use the appropriate telephone number.3com. e-mail and internet access to technical support and repair services. and serial number A list of system hardware and software. In order to access upgrades and related documentation you must first purchase a service contract from 3Com or your reseller.3com.com/.3com. please have the following information ready: ■ ■ ■ ■ Product model name. Products sent to 3Com. you must first register your product at http://eSupport.3com.com/ When you contact 3Com for assistance.html Access Software Downloads Software Updates are the bug fix / maintenance releases for the version of software initially purchased with the product.90 APPENDIX E: OBTAINING S UPPORT FOR YOUR PRODUCT This diagnostic software is located at: http://www.
Telephone Technical Support and Repair 91 authorization numbers clearly marked on the outside of the package. Korea Taiwan Thailand Telephone Number 1235 61 266 2602 or 1800 1 888 9469 10800 61 00137 or 021 6350 1590 or 00800 0638 3266 800 6161 463 080 333 3308 00801 611 261 001 800 611 2000 Asia.K. Middle East. you can obtain an RMA number online at http://eSupport.R. If your product is registered and under warranty.com/contactus/ Country Australia Hong Kong India Indonesia Japan Malaysia New Zealand Pakistan Telephone Number 1 800 678 515 800 933 486 +61 2 9424 5179 or 000800 650 1111 001 803 61009 00531 616 439 or 03 5977 7991 1800 801 777 0800 446 398 +61 2 9937 5083 Country Philippines P.com Or request a repair authorization number (RMA) by fax using this number: Europe. of China Singapore S. call: Austria Belgium Denmark Finland France Germany Hungary Ireland Israel Italy +44 (0)1442 435529 + 65 543 6348 From the following countries. and Africa Telephone Technical Support and Repair From anywhere in these regions. Telephone numbers are correct at the time of publication. will be returned to the sender unopened. 342 0808128 0900 777 7737 815 33 047 00800 441 1357 707 200 123 0800 995 014 9 021 60455 07711 14453 08488 50112 0870 909 3266 .3com.3com. you may use the numbers shown: 01 7956 7124 070 700 770 7010 7289 01080 2783 0825 809 622 01805 404 747 06800 12813 01407 3387 1800 945 3794 199 161346 Luxembourg Netherlands Norway Poland Portugal South Africa Spain Sweden Switzerland U. Find a current directory of support telephone numbers posted on the 3Com web site at http://csoweb4.com/. Pacific Rim Telephone Technical Support and Repair You can also obtain support in this region using the following e-mail: apr_technical_support@3com. at the sender’s expense. First time users will need to apply for a user name and password.
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