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Part No.: DUA1007-5AAA01 Rev. 01 Published July 2004
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Copyright © 2004, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time. If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hard copy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you. UNITED STATES GOVERNMENT LEGEND If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following: All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this User Guide. Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries. 3Com, and the 3Com logo are registered trademarks of 3Com Corporation. Intel and Pentium are registered trademarks of Intel Corporation. Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Novell and NetWare are registered trademarks of Novell, Inc. UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company, Ltd. Netscape Navigator is a registered trademark of Netscape Communications. IEEE and 802 are trademarks of the Institute of Electrical and Electronics Engineers, Inc. All other company and product names may be trademarks of the respective companies with which they are associated. ENVIRONMENTAL STATEMENT It is the policy of 3Com Corporation to be environmentally-friendly in all operations. To uphold our policy, we are committed to: Establishing environmental performance standards that comply with national legislation and regulations. Conserving energy, materials and natural resources in all operations. Reducing the waste generated by all operations. Ensuring that all waste conforms to recognized environmental standards. Maximizing the recyclable and reusable content of all products. Ensuring that all products can be recycled, reused and disposed of safely. Ensuring that all products are labelled according to recognized environmental standards. Improving our environmental record on a continual basis. End of Life Statement 3Com processes allow for the recovery, reclamation and safe disposal of all end-of-life electronic components. Regulated Materials Statement 3Com products do not contain any hazardous or ozone-depleting material. Environmental Statement about the Documentation The documentation for this product is printed on paper that comes from sustainable, managed forests; it is fully biodegradable and recyclable, and is completely chlorine-free. The varnish is environmentally-friendly, and the inks are vegetable-based with a low heavy-metal content.
ABOUT THIS GUIDE
Naming Convention 9 Conventions 10 Feedback about this User Guide
Features 13 Safety Instructions 14 Package Contents 15 Physical Details 15 Print Server Connection LED Indicators 16 Diagnostic Push Button
Before You Begin 17 Installation Procedure 17 Preparation 17 Power Up 18 Check the LEDs 19
WIRELESS PRINT SERVER CONFIGURATION
Overview 21 Configuration Methods 21 Using the Windows Wizard 22 Procedure 22 Wireless Configuration 23
Windows 2000/XP 54 Using IPP Printers 56 .4 CLIENT PC CONFIGURATION Overview 25 Printing Methods 25 Which printing method should I use? 25 Checking your Network Protocols (Windows 9x) Windows Peer-to-peer Printing 27 Windows 2000/XP Setup 27 Windows 9x/ME Setup 30 PTP Printer Port Setup 31 Windows SMB Printing 35 Windows with Server-based Print Queues 36 Macintosh (AppleTalk) 38 Software Requirements 38 AppleTalk Setup 38 Printing 38 Macintosh OS X 39 LPR printing Setup 39 26 5 WEB-BASED MANAGEMENT Overview 41 Preparation 41 Connecting to the Print Server 42 Configuration Screens 42 Configure Server 42 AppleTalk 43 NetBEUI 44 TCP/IP 45 Wireless Configuration 46 Other Screens 49 6 SPECIAL FEATURES Internet Printing Protocol (IPP) 51 IPP Server Configuration 51 IPP Client Setup .Windows 98/ME 52 IPP Client Setup .
6 60 Solution No. 7 60 Solution No. 2 59 Solution No. 4 58 AppleTalk (Macintosh) Problems 59 Problem No.7 TROUBLESHOOTING Overview 57 Hardware & Connection Problems 57 Problem No. 7 60 Windows Printing Problems 61 Problem No. 4 58 Solution No. 4 59 Problem No. 4 59 Solution No. 5 65 . 3 57 Solution No. 3 59 Solution No. 2 57 Problem No. 4 64 Solution No. 2 61 Solution No. 1 57 Solution No. 3 64 Solution No. 1 59 Solution No. 5 65 Solution No. 1 61 Problem No. 6 60 Problem No. 3 59 Problem No. 1 61 Solution No. 3 64 Problem No. 3 57 Problem No. 4 64 Problem No. 5 59 Solution No. 2 59 Problem No. 1 57 Problem No. 2 57 Solution No. 1 59 Problem No. 2 61 Problem No. 5 60 Problem No.
15 78 LPD on System V 78 LPD on Linux 80 LPD on BSD 81 Printing using LPD 83 . 2 65 65 67 67 67 67 A SPECIFICATIONS General Specifications 69 Protocol Support 69 Feature Support 69 Regulatory Approvals 70 FCC Statement 70 FCC Radiation Exposure Statement EMC Standards 71 CE Standards 71 CE Marking Warning 71 70 B WINDOWS SERVER CONFIGURATION Windows NT4. 7 Unix Problems 67 Problem No. 2 Solution No.0 Server 73 Adding TCP/IP Printing Support Adding a TCP/IP Remote Printer Windows 2000/2003 Server 74 73 73 C UNIX SYSTEMS Overview 77 Print Server IP Address Configuration 77 Other Print Server Configuration 77 LPD Configuration 77 LPD on IBM AIX 4. 1 Solution No.Problem No. 1 Problem No. 7 Solution No.
D NETWARE Overview 85 Creating an NDPS Manager Object 85 Creating an NDPS Printer Agent 87 E OBTAINING SUPPORT FOR YOUR PRODUCT Register Your Product to Gain Service Benefits Purchase Value-Added Services 89 Troubleshoot Online 89 Access Software Downloads 90 Contact Us 90 Telephone Technical Support and Repair 90 89 .
the 3Com OfficeConnect Wireless 54Mbps 11g Print Server is referred to as the “Print Server”. consequently. This guide is intended for use by those responsible for installing and setting up network equipment.com Naming Convention Throughout this guide.3com. Most user guides and release notes are available in Adobe Acrobat Reader Portable Document Format (PDF) on the 3Com World Wide Web site: http://www. follow the information in the release note.ABOUT THIS GUIDE This guide describes how to install and configure the 3Com OfficeConnect Wireless 54Mbps 11g Print Server. Category 3 and Category 5 Twisted Pair Cables are referred to as Twisted Pair Cables throughout this guide. . If a release note is shipped with the Print Server and contains information that differs from the information in this guide. it assumes a basic working knowledge of LANs (Local Area Networks)..
the key names are linked with a plus sign (+). you must type something. Denote a new term at the place where it is defined in the text. Table 1 Notice Icons Icon Notice Type Information note Caution Warning Description Information that describes important features or instructions. Example: Press Ctrl+Alt+Del Italics are used to: ■ ■ Words in italics Emphasize a point. Examples: From the Help menu. Do not press Return or Enter when an instruction simply says “type. menu commands. and software button names. Identify menu names. Information that alerts you to potential personal injury.10 ABOUT THIS GUIDE Conventions Table 1 and Table 2 list conventions that are used throughout this guide. system. Please e-mail comments about this document to 3Com at: pddtechpubs_comments@3com. Click OK.” If you must press two or more keys simultaneously.com Please include the following information when commenting: ■ ■ ■ Document title Document part number (on the title page) Page number (if appropriate) . select Contents. Table 2 Text Conventions Convention The words “enter” and “type” Keyboard key names Description When you see the word “enter” in this guide. Information that alerts you to potential loss of data or potential damage to an application. They will help make our documentation more useful to you. or device. ■ Feedback about this User Guide Your suggestions are very important to us. and then press Return or Enter.
please refer to the Support and Safety Information sheet. .Conventions 11 Example: ■ ■ ■ 3Com OfficeConnect Wireless 54Mbps 11g Print Server User Guide Part Number DUA1007-5AAA01 Page 24 Do not use this e-mail address for technical support questions. For information about contacting Technical Support.
12 ABOUT THIS GUIDE .
Windows IPP Client software is also supplied. and Microsoft Windows.11g standard can interoperate with the Print Server. Both LAN and WLAN users can print to the attached printer or printers.11b or IEEE 802. Internet Printing Protocol (IPP) Support.1 INTRODUCTION This chapter provides an overview of your Print Server's features. regardless of your client platform. The Print Server can act as an IPP (Internet Printing Protocol) Server. Wireless stations supporting the IEEE 802. suppliers. including: ■ Wireless LAN Support. colleagues and others to print to your printer from anywhere on the Internet. ■ ■ ■ ■ ■ . Your Print Server was designed to provide a simple and efficient network printing solution. This allows the Print Server to be used even where space is limited. Versatility. Features Congratulations on the purchase of your new Print Server. NetWare (NDPS LPR printing). Compact Size. Web-based Interface. The Web-based interface provides an easy method of configuration in TCP/IP networks. allowing clients. and NetBEUI. AppleTalk (EtherTalk). It features an Ethernet interface port and operating system support includes Unix. It is packed with features. SMB (Service Message Block). The Print Server supports up to four protocols: TCP/IP. Easy Installation. The Print Server makes adding printers or plotters to your network simple.
4 This device should only be used with the power supply type specified on the marking label. ensures that the cable is properly shielded and does not pose a tripping hazard. 1 Unplug this device from its power source before cleaning. The product has been exposed to rain or water. 6 If using an extension cord. The product does not operate normally in accordance with the operating instructions. crimp or otherwise damage the power cord. and to protect your Print Server. If exposed to foot traffic. makes sure the total ampere rating of the products using the cord does not exceed the extension cord's ampere rating. Do not use liquid or aerosol cleaners. The device may fall causing serious damage to the device. Refer all servicing to qualified service personnel. Use only a slightly dampened cloth for cleaning. please observe the following safety advice. ■ . as opening or removing casing may expose you to dangerous voltage points or other risks. 5 Do not pinch. Liquid has been spilled onto the product. The device has been dropped or the casing has been damaged. 8 The Print Server should be serviced by qualified service personnel under the following conditions: ■ ■ ■ ■ The power cord is damaged or frayed. If you are not sure of type of your local power supply. 7 Do not attempt to service this device. 2 Avoid using this product near water. consult your dealer or the local power company.14 CHAPTER 1: INTRODUCTION Safety Instructions For your own safety. Exposure to water poses an electric-shock hazard. 3 Do not place the Print Server on an unstable surface.
Quick Install Guide. Figure 1 The Print Server Print Server Connection ■ ■ ■ 1 x USB 2. contact your dealer immediately. The Print Server Setup CD-ROM containing all support programs and this user guide.0 Printer Port IEEE 802. ■ Physical Details This section has details of the LEDs and connectors.11g/802. If any items are missing. ■ ■ ■ The Print Server. Power Adapter.Package Contents 15 Package Contents You should find the following items packaged with your Print Server. Further details are contained in Appendix A.11b Wireless Station 10/100BaseT LAN connection .
a diagnostic page will be printed. containing the current settings. the test page will not be printed.16 CHAPTER 1: INTRODUCTION LED Indicators There are two (2) LED indicators on the top panel .Status (Green. showing the new (default) settings. This button has 2 functions: ■ ■ Restore the factory default settings Print a test page containing all current settings. 2 Press and hold the diagnostic button. To restore the factory default settings: 1 Power down the the Print Server. During a Firmware Upgrade. PostScript printers are unable to print this page. left). The LED indicator modes are described in the following table. both LEDs will blink.data is being transmitted or received on the USB Printer Port. 3 If you continue pressing the button for 10 seconds. switch the Print Server ON. . To generate a Diagnostic print out 1 Ensure that both the Print Server and the printer are ON. and hold it in for 2 seconds. 3 The test page. While pressing the button. will be printed. right) and Error (Red. 2 Press the diagnostic button. If you have a PostScript printer. Table 3 LED Indicator Modes Status LED Off On On Blinking Blinking Error LED Off On Off Off Blinking Status Description No Power Hardware error Normal operation (idle) Normal operation . Diagnostic Push Button The Print Server is fitted with a Diagnostic Push Button. The button is recessed. a pin or paper clip can be used to press it.
■ ■ ■ The 3Com OfficeConnect Wireless 54Mbps 11g Print Server The Print Server Setup CD A laptop or desktop computer with an Ethernet interface and Windows operating system installed.2 LAN INSTALLATION This chapter describes how to install the Print Server in your Local Area Network. . An Ethernet cable (not supplied) 5V power supply for the Print Server USB cable (not supplied) USB printer Printer Driver CD ■ ■ ■ ■ ■ Installation Procedure Preparation Use the following steps to install the Print Server in to your network. ensure that your printer is operating correctly via the normal direct USB connection. ■ Ensure the power is OFF. Do not connect the Print Server while power is On. Before starting to install your Print Server. Before You Begin You will need the following items to complete the installation and configuration of the Print Server.
Power Up Plug in the power adapter cable and power up. as shown in the following diagram. The Default Server Name is shown on a sticker on the base of the device. the Wireless mode must be changed to "Ad-hoc". WARNING: Use only the Power Supply unit provided with the device. Start-up will take only a few seconds. the Ethernet cable needs to be inserted BEFORE powering ON. 3 Connect an Ethernet cable to the LAN port on the Print Server and your laptop or desktop computer. the Wired (LAN) interface should be used for initial configuration. you can power off and disconnect the Ethernet cable if desired. After configuration. 1 Make sure the Print Server and printer are powered OFF. To use the LAN interface.18 CHAPTER 2: LAN INSTALLATION ■ Find the Default Server Name for your Print Server. To PC Initial configuration cannot be performed via the Wireless interface. it may be needed during configuration. Record this name. . It consists of 8 letters and/or digits. Power Supply units for different models are not interchangeable. To use BOTH the LAN and Wireless interfaces. 2 Connect the printer to the Print Server's printer port.
. The Error LED should be Off.Installation Procedure 19 Check the LEDs Once start-up is complete: ■ ■ The Status LED should be On.
20 CHAPTER 2: LAN INSTALLATION .
PCs wishing to use the printer attached to the Print Server always require configuration. See Chapter 4 for details. client PCs can print directly to the Print Server using the Peer-to-peer Printing installed by the Install 3Com Print Server Utilities option on the CD-ROM.see “Using the Windows Wizard” for details.see Chapter 5 for details. and the configuration required would depend upon the environment in which it is installed. ■ The Print Server usually requires configuration. A Windows-based Setup Wizard is also provided on the CD-ROM to simplify this task. Web-based setup . ■ ■ Configuration Methods The following methods are available to perform the required Print Server configuration: ■ Windows-based Wizard . However.3 WIRELESS PRINT SERVER CONFIGURATION This chapter provides an overview of the configuration process. ■ . it is not necessary to use a Network Server-based queue. then the device is just plug-and-play. If you wish to use a queue-based printing system using Windows NT Server/Windows 2000/Windows XP. but if there's a DHCP server on your network. the Network Server must be configured as detailed in Appendix B. Overview The Print Server is designed to support many different platforms.
5 Enter the required data on the following screen.0. Select or enter the Workgroup name for this Print Server. 2 On the first screen. then click Next to continue. Using this Wizard is the recommended method to configure the Print Server. run Autorun. ■ ■ Name of the Print Server can be changed if you wish. NT4. to view a list of Print Servers on your LAN. 4 Select your new Print Server. Figure 2 Print Server Screen 3 Click Next on the first screen of the Wizard.22 CHAPTER 3: WIRELESS PRINT SERVER CONFIGURATION Using the Windows Wizard The Windows-based Wizard is supplied on the CD-ROM. . shown below. Windows 2000 and Windows XP. It can be used configure the Print Server for your Network environment. ME. 98. even if the Print Server does not have a valid IP address. and runs on Windows 95. Procedure 1 Insert the supplied CD-ROM into your drive. If the setup program does not start automatically.exe in the root folder. click Setup Wizard.
Use the same Network Mask and Gateway as PCs on your LAN. If it is On.) Check that your PC has either the TCP/IP or NetBEUI network protocols installed. the Wireless mode must be set to "Ad-hoc". the settings should be set to match your other Wireless Stations. For details about each setting. If the desired Print Server is not listed ■ ■ Check all cables to the Print Server. Each Wireless station should be set to use the same Channel. Wireless stations communicate directly with each other. For Fixed IP Address. 8 Click Finish to save the data to the Print Server. enter an unused address from the range used on your LAN.Using the Windows Wizard 23 6 Click Next to configure the TCP/IP Screen: ■ ■ 3Com recommends that you select Fixed IP Address. restart the Print Server.all Wireless stations connect to the Access Point. Check that your PC and the Print Server are on the same LAN subnet. they have 2 modes: ■ Ad-Hoc . although some Wireless stations will scan all channels to find compatible ad-hoc groups they can join Infrastructure (Default) . (If you do not have a Router or Gateway on your LAN. you only have 1 subnet. ■ ■ Wireless Configuration Wireless Mode The Print Server is a Wireless station. 7 On the Wireless Screens. See Chapter 4 for details. refer to the following section “Wireless Configuration”. use the Install 3Com Print Server Utilities option. Check that the Print Server's Error LED is Off. This allows connection to both other Wireless stations and the wired LAN. NOT an access point. . connecting a LAN cable will disable the Wireless interface. or click Suggest New Values. Like other Wireless stations. ■ To use both the LAN and Wireless interfaces. To install the Wizard on your PC.no Access Point is used. In "Infrastructure" mode.
. the Print Server will create the group using its own Channel number. If there's no Ad-Hoc group available. Must match the Access Point. WEP Settings Must match the other Wireless stations. Access Point sets the Channel used.24 CHAPTER 3: WIRELESS PRINT SERVER CONFIGURATION Required Configuration Table 4 Ad-hoc Mode SSID The Print Server will join any group with the same SSID. If there is no existing Ad-Hoc group available. Infrastructure Mode Must match the Access Point. Channel The Print Server will join any group with the same Channel number. Wireless stations automatically locate the correct channel. the Print Server will create the group using the SSID assigned to it.
so if you ■ ■ ■ Which printing method should I use? ■ ■ . Server-based Print Queue means that all print jobs are stored (queued) on the Network Server (for example. If using Windows 95. an important job can be moved to the head of the queue. 98. Overview Before performing client configuration. and printing from MS-DOS programs is supported. Windows NT/2000) and then sent to the Print Server. SMB is not suitable for large. AppleTalk is also supported. For example. However. and normally no configuration of the Print Server is required. or you do not wish to install additional software. NT. Windows SMB Printing is a Microsoft standard for using a Network Printer.4 CLIENT PC CONFIGURATION The chapter details the client configuration required on LAN clients to use the printer or printers attached to the Print Server. Both the Print Server and the attached printer must be powered ON. or XP. because the Print Server can not store files. This allows the Network Administrator to modify the Print Queue. large print jobs may cause problems. complex documents. See “Macintosh (AppleTalk)” in this chapter for details of client configuration. However. 2000. If using Windows. and configured as described in Chapter 3. No additional software needs to be installed on your Windows PC. the easiest method to use is Peer-to-peer Printing. and you need to print from MS-DOS programs. use SMB. The Print Server supports a number of printing methods: ■ Printing Methods Peer-to-peer Printing means that the print jobs are stored (queued) on your PC. the Print Server must be installed on your LAN. Me. and sent directly to the Print Server when it is available.
Network option on the Start Menu.26 CHAPTER 4: CLIENT PC CONFIGURATION need this as well as MS-DOS printing. Your PC will show the name of the your Network card rather than PCI Fast Ethernet Adapter. Windows NT. Macintosh users . MS-DOS programs can use the SMB printer. the installation program will check this for you. Windows programs should use Peer-to-peer Printing. Unix users . If using other methods.refer to “Macintosh (AppleTalk)” in this chapter. The highlighted line TCP/IP -> PCI Fast Ethernet Adapter indicates that TCP/IP is installed. ■ If your LAN has Network Servers (for example. Figure 3 Network Configuration ■ The top line in the list NetBEUI -> PCI Fast Ethernet Adapter indicates that the NetBEUI protocol is installed on this PC. if desired. ■ . The Print Server can print via a queue located on a Network server. as follows: ■ 1 Select the Settings . ■ ■ Checking your Network Protocols (Windows 9x) Your PC must have EITHER the TCP/IP or NetBEUI protocols installed. you must check manually. ■ If using the Peer-to-peer Printing.Control Panel . Your PC will show the name of the your Network card rather than PCI Fast Ethernet Adapter. All versions of Windows after Windows 95 have TCP/IP installed by default.refer to Appendix C. you should install BOTH Peer-to-peer Printing and SMB printing. You should see a screen like the one shown in Figure 3. Windows 2000 Server) use the method advised by your Network Administrator.
right-click the desired printer and select Properties. Windows 2000/XP Setup The recommended printing method is to use LPR. Windows Peer-to-peer Printing With this printing method. ■ 3 If either protocol is already installed. For other versions of Windows. proceed with installation. . Figure 4 Peer-to-Peer Printing Windows 2000 & XP require no additional software. However. print jobs are stored (queued) on your PC. the supplied PTP (Peer-to-Peer) Printer Port software must be installed on each PC. depending on your LAN environment. as follows: 1 Open your Printers folder. You may be prompted for your Windows CD-ROM.Windows Peer-to-peer Printing 27 2 If neither line is present: ■ Install the NetBEUI protocol by selecting Add . 2 Select the Ports tab and click Add Port. If required.Protocol .OK. This protocol requires no configuration. you can also install TCP/IP.Microsoft NetBEUI . TCP/IP may require further configuration. and then sent to the Print Server when it is available.
Figure 6 Add Port Screen . then click New Port.28 CHAPTER 4: CLIENT PC CONFIGURATION Figure 5 Printer Ports Screen 3 Choose Standard TCP/IP Port.
Windows Peer-to-peer Printing 29 4 On the Add Standard TCP/IP Printer Port screen above. then click Next. Figure 8 Port Settings Screen . Figure 7 Additional Port Information Screen 5 On this screen. select Custom. enter the IP address of the Print Server in the Printer Name or IP Address field. and click Settings.
1 Insert the supplied CD-ROM into your drive. 2 Click Install 3Com Print Server Utilities and then accept the 3Com software license. the Print Server must be installed on your LAN. shown above: a Select LPR in the Protocol section b Enter a Queue name (L1 for the USB Port) c Ensure the LPR Byte Counting Enabled setting is Enabled. run Autorun.exe in the root folder.) 4 The Print Driver Setup will then run. In future. Figure 9 Installation Screens 3 Follow the prompts to complete the installation of the Peer-to-peer Printer Port Driver. you can use Start . (Refer to the “Windows Printing Problems” in Chapter 7 if there is a problem with the installation. and configured as described inChapter 3. 7 Follow the prompts to complete the Wizard. Windows 9x/ME Setup Before performing the following procedure. Click Peer-to-Peer Driver to install.3Com Print Server Utilities . If the setup program does not start. .Print Driver Setup to run the program again.Programs . d Click OK to confirm your changes and close this screen.30 CHAPTER 4: CLIENT PC CONFIGURATION 6 On the Port Settings screen. Both the Print Server and the attached printer should be powered ON.
If you see the following error message. Check that the Print Server has been configured. Check that both the Print Server and the printer are properly connected. If using TCP/IP. If No printer is displayed. Figure 10 Print Port Setup (Peer-to-peer Printing) If your Print Server is not listed: ■ ■ Click Refresh. See the earlier section for details. . check that the printer is properly connected and powered on. and powered on.Windows Peer-to-peer Printing 31 PTP Printer Port Setup 1 The program will search for Printer Servers on the network. b The name of the attached printer will be displayed if possible. Use the Setup Wizard on the CD-ROM. click Refresh. a If desired. then click Next. and a screen like that shown in will be displayed. then try again. try installing the NetBEUI protocol. or follow the procedure in “Windows Printing Problems” in Chapter 7. either install Internet Explorer 4 or later. ■ ■ 2 Select the desired port on a Print Server. A pop-up message will inform you if the port has been created successfully.
click Add New Printer to run the Windows Add Printer wizard.32 CHAPTER 4: CLIENT PC CONFIGURATION Figure 11 Error Message Screen 3 The printer port will be created. You can now print using this printer. for example. 5 Installation is now complete. or use the Have Disk option if appropriate. Step through the Wizard and install the required printer: a Select the correct Printer Manufacturer and Model. c If prompted about Sharing the printer. Select it and click Connect. To install additional Printers. If the correct printer type is not listed. d When the Printer installation is finished. repeat steps 4. do NOT enable Sharing. Figure 12 Configure Printer Port 4 Select the correct Windows printer in the Existing Printers list. . HP2100 on SCA43600_P1. it will be listed in the Configure Printer Port screen above. and click Connect. b We recommend changing the Printer name to indicate which device is on. then a screen like that shown in Figure 12 will be displayed.
Printers to open the Printers folder. then right-click the Printer. This button is on the Details or Ports tab. To delete a port created by this setup program.Windows Peer-to-peer Printing 33 Use the Start menu to run this program in future.Print Driver Setup. as follows: 1 Run the Epson Spooler Manager. 3 Click "Use Print Manager for this port". Management ■ Print jobs can be managed like any Windows printer. use the Windows Delete Port facility: ■ ■ ■ ■ Right-click any printer in the Printers folder. 4 Click "OK" to exit. If using the Epson Spooler Manager. If the printer attached to the Print Server is changed.Settings . this program must be disabled. Locate the Delete Port button. 2 Select "Queue Setup" from the menu. . The default installation is Start . depending on your version of Windows.3Com Print Server Utilities . Use Start . delete the port (see procedure above) and re-install it. and select Properties.Settings . Open the Printers folder (Start . just run this program again. depending on your version or Windows. ■ If the Print Server's IP address is changed. The Port Settings button is on the Details or Ports tab.Programs . and you can no longer print. An example screen is shown in Figure 13.Printers) and double-click any printer to see the current print jobs. and select the correct printer. Advanced Port Options The options for the Peer-to-peer Printing are accessed via the Port Settings button. and select Properties.
. If the selected device has multiple ports. This name is shown in the Printer's Properties. Increase this value if you get too many warning messages. the Select Device Port button can be used to select the port. ■ Banner: Check this option to print a banner page before each print job. check the PostScript box. The User Name will be printed on the banner page. The Port Name can not be changed after installation. ■ Retry Interval: Sets how often Windows will poll the Print Server to establish a connection when the printer is busy.34 CHAPTER 4: CLIENT PC CONFIGURATION Figure 13 Port Settings (Peer-to-peer Driver) Items shown on this screen are as follows: ■ Port: If desired. click Browse to select a different Print Server. ■ ■ If using a PostScript Printer.
then double-click the appropriate Workgroup to open it. as shown below: ■ ■ If it is the same Workgroup as your PC. If it is in a different workgroup. select Details. right-click the desired printer icon. 2 On the View menu. double-click Entire Network. The Comment field may indicate what type of printer is connected to the port. but the NetBEUI or TCP/IP protocol must be installed on your PC. This will start the Add Printer wizard. it will be listed on screen. . as shown below. 5 To install a printer. and choose Install.Windows SMB Printing 35 Windows SMB Printing This method requires no additional software to be installed. Use the following procedure to install the Print Server's printer as a Windows SMB network printer: 1 Double-click the Network Neighborhood icon on the desktop. Figure 14 Network Neighborhood 4 Double-click the Print Server icon to view a Printer icon for each printer port. 3 Locate the desired Print Server.
and start the Add Printer Wizard. Unix. leave the field blank and click Next. the Print Server is installed on an existing Network Server (Windows. SMB printing is not suitable for large complex print jobs. you should use Peer-to-peer Printing instead.36 CHAPTER 4: CLIENT PC CONFIGURATION Figure 15 Install SMB Printer 6 Follow the prompts to complete the installation. 2 When prompted. each Windows client must be set up as follows: 1 Open your Printers folder. ■ 7 This printer will now appear in your Printers folder (Start . and complete the Wizard. However. . ■ For information about the question Do you print from MS-DOS programs?. Select the Printer Manufacturer and Model to match the printer connected to this port on the Print Server. For large complex jobs. Windows with Server-based Print Queues With a Server-based Print Queue.Settings Printers) and can be used like any other printer. see Printing from MS-DOS Programs below. click the Browse button On Windows 2000/XP. rather than on your PC. 3 When prompted for Network Path or Queue Name: ■ ■ On Windows 98/ME. If your Network Administrator uses this system. select Network Printer. or NetWare).
. and may be selected when printing from any Windows application.Windows 98/ME Figure 17 Network Path .Windows with Server-based Print Queues 37 Figure 16 Network Path . 7 Follow the prompts to complete the Wizard. 5 Click OK. and click Next. 6 Select the correct printer Manufacturer and Model.Windows XP 4 Browse the network. as advised by your Network Administrator. and locate the Server and Printer (or Print Queue) which your Network Administrator advised you to use. then Next. The new printer will be listed with any other installed printers.
Just select File . 4 Click on either the LaserWriter 8 icon (recommended) or the LaserWriter 7 icon. Printing Printing with the Print Server installed in an AppleTalk network is identical to normal printing. . 6 Click Create and it will search PPD automatically. 1 Click the apple icon and choose Control Panel . ZIP and DDP protocols. enabling Macintosh computers on the network to view and use the Print Server as a regular AppleTalk printer.38 CHAPTER 4: CLIENT PC CONFIGURATION Macintosh (AppleTalk) The Print Server supports AppleTalk (EtherTalk). which increases network traffic and takes more printing time. PAP. so the printing response time is quicker. LaserWriter 7 uses the fonts installed in the computer. 5 Choose a PostScript printer from the list. Software Requirements AppleTalk Setup System 9.x OS or newer. 7 Select a printer description from the list. 8 Click Select. NBP. The Chooser panel will open. LaserWriter 8 makes use of the fonts installed in the printer itself. Configuration is now complete. 2 Ensure that Ethernet is selected under AppleTalk Connection. ATP. Normally. no configuration is required.AppleTalk. 3 Click Chooser.Print and choose the desired printer.
L2 for port 2 if the Print Server has 2 printer ports. and enter the Queue Name (L1 for port 1. Figure 18 Printer List 2 Click the Add Printer button. you need to ensure the Print Server has a valid IP address before configuring your Mac as follows.Macintosh OS X 39 Macintosh OS X If using LPR printing.). 3 Choose LPR Printers Using IP. 5 Select the Printer Model from the drop-down list. Figure 19 LPR Screen 4 Enter the IP address of the Print Server in the LPR Printer's Address field. LPR printing Setup 1 Select the Printer List icon. .
Configuration is now complete.40 CHAPTER 4: CLIENT PC CONFIGURATION 6 Click Add. .
Therefore. 00:c0:02:xx:xx:xx is the MAC address of the Print Server. BOOTP. the Print Server ships with an IP Address of 0.0.0. you must do ONE of the following: ■ Check your DHCP server (if you have one). Press the Diagnostic Button. ■ ■ ■ . as follows: arp -s IP_Address 00:c0:02:xx:xx:xx (Unix) arp -s IP_Address 00-c0-02-xx-xx-xx (Windows) Where: IP_Address is the IP Address you wish to assign to the Print Server. or RARP. Overview The Print Server incorporates the HTTP server. This allows you to connect to the Print Server and configure it using your Web Browser. This is NOT a valid IP Address. Most browsers should work.5 WEB-BASED MANAGEMENT This chapter explains how to use your Web Browser to configure the Print Server. Preparation Because it supports dynamic IP Address allocation using DHCP.0. and hold it for 2 seconds. Add an entry to the arp table to associate the hardware address of the Print Server with the desired IP address. and determine the IP Address allocated to the Print Server. Use the Setup Wizard or another Print Server utility to allocate a valid IP Address to the Print Server. provided they support tables and forms. Use the Diagnostic Button (if fitted) to print a report which includes the current IP address.
168. If no password has been set. http://192. Figure 20 Configure Server Screen .168.0. Remember to save each screen before changing to a different screen. Configuration Screens Configure Server The following configuration screens are available.0. Connecting to the Print Server 1 Start your Web Browser.168. enter http:// followed by the IP Address of the Print Server. 4 Use the menu bar to move from one screen to another.21 00−0B−AC−E6−5A−81 The MAC address of the Print Server is shown on a sticker on the base of the device.42 CHAPTER 5: WEB-BASED MANAGEMENT Example (Unix): arp -s 192.21 00:0B:AC:E6:5A:81 Example (Windows): arp -s 192. just press Enter.0.100 3 You will then be prompted for the password. for example. 2 In the Address box.
AppleTalk Figure 21 AppleTalk Screen . When you use this screen to change the password. Print Server Name Print Server Name Password Device Password Verify Password Protocols Enable Appletalk Enable NetBEUI Enable this protocol if you are using Macintosh stations that run Appletalk. Enable this protocol if you are using PCs that use SMB printing with Microsoft. Enter a name you can use to identify this Print Server from other devices on the network.Configuration Screens 43 3Com recommends that you set up a password for this Print Server as this prevents unauthorized users accessing the unit via the Web Management interface. You must enter the Username admin. Enter a password for this unit. Confirm the password entered above. you will be asked to authenticate by entering a Username and the password that you have just set.
try setting this value to Yes. This field is not case sensitive. so names with different case will be considered to be the same name. The default value is LaserWriter. Abort Print Job if Error YES terminates a print job if a printing error occurs. NetBEUI Figure 22 NetBEUI Screen Domain Name Domain Name Enter the designated work group to be serviced by the Print Server.44 CHAPTER 5: WEB-BASED MANAGEMENT AppleTalk zone AppleTalk zone Communication Printer Object Type This value is supplied to Macintosh clients. If print errors occur.1 secs) Set how fast jobs are sent to the printer. Communication Protocol Sets whether the USB printer port uses ASCII or Binary. The default is Binary. NO (default) will try to continue but may cause print errors. This determines which Apple systems can gain access to this printer. . The default value of zero (0) delay should be increased only if your printer cannot cope with no delays. Options Response Time (0. and normally this should not be changed.
Use the same values as PCs on your LAN (or on the same LAN segment. . and Gateway. Allowable values are from 0 to 255 seconds. Set how many attempts at reconnection will be made. Allowable values are from 0 to 255. The Print Server will then automatically obtain an IP address from the DHCP Server. After that. if you have a Router). if you have a Router). the TCP/IP session will be terminated. with 2 as the default. Use the same values as PCs on your LAN (or on the same LAN segment. IP Address assigned to the Print Server. Fixed IP Address Device IP Address Subnet Mask Gateway Address Connection Delay before reconnection attempts Number of reconnection attempts Sets how long the Print Server should wait before retrying a TCP/IP connection which is lost. If selected.Configuration Screens 45 TCP/IP Figure 23 TCP/IP Screen IP Address DHCP Client Select this if your LAN has a DHCP Server. with 254 as the default. Subnet Mask. Enter an unused IP address from the address range used on your LAN. Select this to assign a fixed IP address to the Print Server. you must enter a the Device IP Address.
This also provides access to the wired LAN. If your country or region is not listed. It may not be legal to operate the router in a region other than the region shown here. and each Wireless station communicates directly with other Wireless stations. all Wireless stations MUST use the same SSID. Infrastructure mode is used when each Wireless station connects to the Wireless Access point. (The channel list changes according to the selected region. On your PC. The default value is blank (null). This field displays the region of operation for which the wireless interface is intended. some Wireless status screens may display this name as the Access Point in use.46 CHAPTER 5: WEB-BASED MANAGEMENT Wireless Configuration Wireless . Figure 24 Wireless Screen Configuration Region or Domain Select your region from the drop-down list. ■ Station name Network Type Ad-hoc mode is used when there is no Wireless Access Point. which allows those channels. ■ SSID To communicate. Select the correct value for your Wireless LAN. Note: The SSID is case sensitive.Basic The settings on this screen must match the other Wireless stations in order for communication to occur. and select a region. . please check with your local government agency for more information on which channels you are allowed to use.) This is the same as the Device (Host) Name on the WAN screen.
Configuration Screens 47 Channel No.data is encrypted using the WPA-PSK standard. If you experience lost connections and/or slow data transfers you may need to experiment with different channels to see which is the best. This is a later standard than WEP. For Ad-hoc mode.data is encrypted using the WEP standard. Figure 25 WEP Screen . select the value you wish to use on your Wireless LAN. Wireless Security Screen There are 3 options for Wireless security: ■ ■ ■ Disabled . If "WEP" is selected. WPA-PSK . the screen will look like Wireless Security . and provides much better security than WEP. WEP . this setting has not effect – the Access Point determines the Channel used. Use this if possible. In Infrastructure mode.WEP the following example.no data encryption is used. Link Info Button Click this button to open a sub screen displaying link information.
Wireless Security . Enter the key value(s) you wish to use. the screen will look like the following example.WPA-PSK If "WPA-PSK" is selected. Data is encrypted before transmission. Hex characters are the digits (0 ~ 9) and the letters A ~ F. according to your Key Size selection. For 128 bit keys. For 64 bit keys. as used on your Wireless LAN Open System or Shared Key. Other stations must have the same key values. but the encryption system is not very strong.11b standard.48 CHAPTER 5: WEB-BASED MANAGEMENT Security System Authentication WEP The 802. Keys can be entered in Hex or ASCII. Figure 26 WPA-PSK Screen . only the selected WEP key will be generated. Select the appropriate value. four keys fields will be generated. Select the WEP Encryption level: ■ ■ Key Size 64-bit (sometimes called 40-bit) encryption 128-bit encryption (sometimes called 104 bit encryption) Use the radio buttons to select the default key. Hex or ASCII. Keys ■ ■ ■ Passphrase Enter some printable characters in the Passphrase field and click Generate to automatically configure the WEP Key(s).
It is read-only. WPA-PSK is the version of WPA. no data can be input on this screen. ■ ■ . Out of paper) Printing Information . PSK Enter the Keyword key value.this will show either Idle or Printing.the model name of the printer connected to the port.bin file for the upgrade.the current status of the printer (On-line. Server Status This screen shows server system data and the current settings for all of the other screens.Configuration Screens 49 Security System WPA-PSK Like WEP.) Status . Before you use this option. which does NOT require a Radius Server on your LAN. Select the desired option. if the printer name is known. Encryption Other Screens HTTP Upgrade This screen allows you to upgrade software for the selected Print Server. you will need to obtain the . and should be used if possible. WPA is more secure than WEP. the following data is listed: ■ Connected Printer . (If the printer is not bi-directional. Printer Status This screen displays the current status of each port. Off-line. Other Wireless Stations must use the same method. The PSK must be from 8 to 63 characters in length. this information is unavailable. Other Wireless Stations must use the same PSK. Data is encrypted using a key derived from the PSK. data is encrypted before transmission. For each port.
.50 CHAPTER 5: WEB-BASED MANAGEMENT Logical Printers Logical Printers (ports) can be used under Unix. For each Logical Printer. (for example. No L1) Click the Get Data button to update the display with the current data for the selected logical printer. The printer control string (in hex) to be sent to the printer before each print job. LF (line feed) characters are changed to CR+LF (carriage return + line feed). This string cannot exceed 15 characters. the following fields are available: Logical Printer Select the Logical Printer Port you wish to configure. If checked. This string cannot exceed 15 characters. Physical Port Pre-string (Hex) Post-String (Hex) Convert LF to CR/LF Select the Printer Port which the Logical printer will use. The printer control string (in hex) to be sent to the printer after each print job.
No additional configuration is necessary. Any Router. Gateway or Firewall linking your LAN to the Internet must NOT block the IPP protocol. To use a URL rather than an IP Address. located in the IPP folder. You must advise clients of the correct URL or IP Address of the IPP Server. Unless clients are using Windows 2000 or XP. Windows 2000 and XP include a suitable IPP client.6 SPECIAL FEATURES This chapter covers the special features of the Print Server. ■ The Print Server must have a valid IP Address. you must provide your clients with the supplied IPP Client software. However. rather than an IP Address on your local LAN. For other versions of Windows. supply the IPP_CLIENT. If it is not convenient to provide the CD-ROM. the Print Server's IP Address must be external (allocated by your ISP). the following requirements must be met. a client program is supplied on the Print Server's CD-ROM. ■ ■ ■ . Internet Printing Protocol (IPP) IPP (Internet Printing Protocol) is a standards-based system to allow remote printing from a PC to any accessible printer. you need to register the domain name for the URL. the printer will be attached to a computer or other device which functions as an IPP Server. Client PCs need a compatible IPP Client program. The Client must also know the IP Address or URL or the IPP Server. IPP Server Configuration The Print Server contains the necessary firmware to act as an IPP Server. Normally. For printing via the Internet.EXE file.
EXE 1 Run this program to unzip the included files. 2 Follow the prompts until you reach the Install 3Com Print Server Utilities screen. Installing using IPP_CLIENT. 4 Click Next. 2 The IPP Setup program will then run. A screen like the following will be displayed. 3 At the next screen. select the Install IPP Client option.exe program in the top-level folder.EXE) to users via E-mail. run the Autorun. If the program does not start automatically. Also you can distribute the setup program (IPP_CLIENT. Installing from the CD-ROM 1 Insert the CD-ROM in your drive. 3 Follow the prompts to complete the installation. and select IPP Client. IPP Client software is supplied on the CD-ROM.52 CHAPTER 6: SPECIAL FEATURES IPP Client Setup Windows 98/ME For these platforms. Figure 27 IPP Port . and step though the remaining screens to complete the installation. IPP Client Configuration 1 Run the Add IPP Port program entry created by the installation.
A connection to the IPP Server will be established at this time. and click OK. This will start the Add Printer wizard. 4 Click Select Device Port to view the available ports on the IPP Server. and select the appropriate port. check Access IPP Server via Proxy Server. ■ ■ To create additional IPP Ports. You will see a message confirming that the port has been created. . 3 Enter the IP Address or URL of the IPP Server. or Click Add New Printer to create a new printer to use the IPP port. This will be the same as your Browser configuration. repeat the entire procedure. Follow the prompts to complete the process. then the following dialog: Figure 28 Select Printer for IPP Port 6 Either select an existing printer to use the new port. 5 Click Save to create the IPP port on your system.Internet Printing Protocol (IPP) 53 2 If Internet access from your location is via a Proxy Server. and enter details of your Proxy Server. The Proxy Server and other options are set individually for each IPP Port. Installation is now complete. Ensure that the new printer uses the IPP port.
and click Next to see the Locate your Printer screen.54 CHAPTER 6: SPECIAL FEATURES Changing the IPP Port Settings After the IPP port is created. follow this procedure: 1 Start the Add Printer wizard. ■ Retry Interval sets the time interval (in seconds) between connection attempts. depending on your version of Windows).which can be adjusted if you have problems connecting to the IPP Server. as shown below. Retry Count sets how many connection attempts will be made. There are two settings . or the remote server is very busy. To use the Windows IPP Client with the Print Server. Increase this number if you have a poor connection.Retry Interval and Retry Count . ■ IPP Client Setup Windows 2000/XP Windows 2000 and XP have their own IPP Client.Settings .Printers) 2 Right-click the IPP Printer. Increase this number if you have a poor connection. and select Properties. . or the remote server is very busy. 2 Select Network Printer. 3 Locate and click the Port Settings button (Details or Port tab. and there is no need to install the supplied IPP Client Software. you can reach the screen shown in Figure 27 using the Windows Port Settings button: 1 Open the Printers folder (Start .
. The IPP printer is now ready for use. 4 These entries are case sensitive. and 631 is the port number. the following dialog will be displayed. 5 If the connection can be established. and complete the Wizard. and enter the URL of the IPP Server as follows: Port 1 ip_address:631/ipp/P1 where ip_address represents the IP Address of the IPP Server. and the printer on that port is on-line.Locate your Printer 3 Select Connect to a printer on the Internet or on your Intranet. with ipp in lower case. and then select the printer manufacturer and model to match the printer connected to the port on the IPP Server. They must be entered as shown. 7 Click Next. and P1 in UPPER case.Internet Printing Protocol (IPP) 55 Figure 29 Windows 2000 . Figure 30 Windows 2000: No printer driver 6 Click OK.
See the previous section for details. there are 2 settings .which can be adjusted if you have problems connecting to the IPP Server. Network congestion causes the connection attempt to time out.56 CHAPTER 6: SPECIAL FEATURES Using IPP Printers The IPP Printer can be selected and used like any other Windows printer. A printer problem has caused the IPP Server to cease responding. An IPP Server may be unavailable for any of the following reasons: ■ ■ It is powered off. The Internet connection for the IPP Server is down. your Internet connection needs to be active. If the IPP Server is not on your network. ■ ■ ■ If using the supplied IPP Client software. and a restart (reboot) is required. The Server's IP Address has changed. . If using the supplied IPP Client software. you can use the Query IPP Printer program installed with Add IPP Port to check the availability of the remote IPP Server.Retry Interval and Retry Count .
If. 1 Solution No. Overview If you encounter printing difficulties. the Print Server still does not function properly. Hardware & Connection Problems Problem No. 3 Ensure that WEP is disabled on your other Wireless stations. . Print Server's RED status LED continuously stays on. Check the power supply or power connection. so configuration is not possible. please contact your dealer for further advice. 3 Solution No. 2 Solution No. The Print Server unit can not be found on the LAN. and the solutions to them. Reset the Print Server by disconnecting the power supply and connecting it again. please refer to the appropriate section. 2 All the Print Server's LEDs are off. If using the Wireless Interface ■ Problem No. 1 Problem No.7 TROUBLESHOOTING This chapter describes some problem which may arise. after following the advice in these documents.
If it is Off. then the Print Server will retain its IP Address without the DHCP Server being aware of it. use another address which is NOT within the range used by the DHCP server. it is not possible for Wireless stations to connect to the Print Server. but the DHCP server is turned off. If using Infrastructure mode. Test its network connection by seeing if you can locate other LAN devices from the PC. To use both the Wireless and LAN interfaces. ensure that your Access Point allows connection by Wireless stations with a SSID of ANY or null (blank). Simply reset the Print Server so it will obtain a new IP Address. and getting an IP Address conflict involving the Print Server. because its default mode is Infrastructure. The link LED for the port to which the Print Server is connected should be ON. which is within the range used by the DHCP server. You must use the wired interface for initial configuration. If there is a setting Broadcast SSID or Allow SSID of ANY. The Access Point itself has a blank (null) SSID. This problem would also arise if you assigned static IP Address.58 CHAPTER 7: TROUBLESHOOTING ■ If using Ad-hoc mode. If the Print Server is left on. the Wireless mode must be set to "Ad-hoc". use Network Neighborhood and try to browser the network. For example. 4 I am using DHCP. ■ Problem No. You must Power Off the Print Server before connecting or disconnecting the LAN cable. Ensure that the PC used for configuration has the TCP/IP network protocol installed. 4 . If so. If using TCP/IP: ■ Ensure that there are no routers between the Print Server and the PC used for configuration. there is a problem in the network cable. this setting should be Enabled. ■ ■ ■ If using the Wired 10/100BaseT interface: ■ Check the Hub. Solution No.
If you have selected the Layout value. ■ Problem No. 4 If the printer resides on a network with multiple zones. 4 Problem No. 1 Why do I get an incorrect printout? Some possible reasons are: ■ You may have chosen Binary encoding to print the file. or 4 Up. Try selecting LaserWriter 7 instead of LaserWriter 8.AppleTalk (Macintosh) Problems 59 AppleTalk (Macintosh) Problems Problem No. which are in your print file may not be supported by the printer. Choose other selections. This is a problem that occurs in some application programs. 2 Make sure the printer has been on and in the READY state for a few minutes. Try downloading the fonts contained in the EPS file before printing the saved EPS file. 3 My EPS file does not print with the correct fonts. Try the following: 1 Make sure that AppleTalk is on (the button next to Active is highlighted in the Chooser). Problem No. 5 . 2 Solution No. A cover page prints either on the first or the last page of the document. 3 Make sure the printer has not been renamed since its last appearance in the Chooser. Try to use ASCII encoding. 2 Can not find the Print Server's name in the Chooser. make sure the correct zone is selected from the AppleTalk Zones box in the Chooser. 4 Solution No. 3 Solution No. you cannot access the Remaining from item. Some of the fonts. I can not select the Remaining from: item in the print dialog box. 2 Up. 1 Solution No. Problem No.
5 Select one of these solutions: ■ ■ Turn the cover page feature off. 6 The colors on my printed output do not match the colors on my computer screen.60 CHAPTER 7: TROUBLESHOOTING Solution No. The computer. 6 Choose Calibrated Color/Grayscale in the Print pop-up menu in the Print Options dialog box. Check your monitor to make sure all settings (for example. it may not give you a choice. 4 Configure the Print Server to use the same protocol as the printer and computer. it tries to match the printed output color to the screen color. The printer will make adjustments to match the colors. You should check your printer. I get a PostScript Command error or no print out. Sometimes the printer cannot match up the colors as closely as wanted. To alleviate this problem. Print Server and printer must all be configured to the same communication protocol. . 7 When I send a print job. 2 Set your printer to the correct protocol. Check the communication protocols. To configure your system: 1 Choose which protocol you are going to use. perform the following steps: ■ Solution No. When the printer receives a color file. Problem No.(either Binary or ASCII). brightness) are adjusted correctly. ■ Problem No. Insert extra page breaks in your document to avoid the cover page printing on the first or last page of your document. 7 Solution No. 3 Use the computer's Print submenu to configure your computer to use the protocol you have chosen.
Control Panel . Try installing the Printer using the standard Windows tools. Problem No. Print Server Driver or Print Server Port. and click Next. I received an error message and the installation was aborted. as follows: 1 Start the Add Printer Wizard. 2 On Windows 98. Shared Printer Port. and confirm the deletion.Settings . 3 Select this item. 3 When prompted for the Network Path or Queue. enter a dummy value such as shown below. 1 Remove the existing installation Restart your PC To remove an existing printer port installation: 1 Open Start . 2 . click Add/Remove.Add/Remove Programs 2 Look for an entry with a name like Shared Port. I installed the Print Port Driver for Peer-to-Peer Printing.. the printer was not installed. but when I selected a port on a Print Server and clicked Add. This may be caused by an existing installation of the printer port software. 1 When I tried to install the Printing software for Peer-to-Peer printing. Before attempting another installation: ■ ■ Solution No.Windows Printing Problems 61 Windows Printing Problems Problem No. Do NOT select Yes for Do you print for MS-DOS programs? Solution No. 2 Select Network Printer when prompted How is the printer attached to your Computer?.
. The printer icon will be grayed out indicating the printer is not ready. Continue the Add Printer Wizard until finished. This is OK.62 CHAPTER 7: TROUBLESHOOTING 4 The printer wizard will display a message stating that The Network Printer is off-line. Then select the Details tab. 6 Right-click the Printer. as shown below. and select Properties.Printers). 5 Go to the Printers folder (Control Panel . If prompted about sharing the printer. do NOT enable Sharing.
Windows Printing Problems
7 Click Add Port. On the resulting screen, select Other, then Printer Server, as the port to add, as shown below.
8 Click OK to see the Print Port Configuration screen, as shown below.
9 Click the Browse Device button, select the desired Print Server, and click OK. 10 Click OK to return to the Printers folders, and right-click on the Printer. Ensure that the Work off-line option is NOT checked.
CHAPTER 7: TROUBLESHOOTING
The Printer should no longer be grayed out, and is ready for use. The screens shown above are from Windows 98. Other versions of Windows may look slightly different, but the process is identical. Problem No. 3 I have a Windows-only printer, and when I tried to install the Peer-to-Peer Print driver on Windows 98/ME, installation failed. Some Windows-only printers cannot be networked. If a Windows-only printer cannot be installed using the Windows Add New Printer wizard, but only by using a program provided by the printer manufacturer, then it probably can not be networked. Try the procedure described above (Solution 2). If you can not select a Printer Driver for your printer within the Add Printer wizard, then the printer can not be networked. Problem No. 4 Using Windows 2000/XP, I installed the printer using LPD as recommended, but I can not print.
Solution No. 3
Solution No. 4
Check that the correct Printer driver is being used. Try disabling the Bidirectional printing support, as follows:
■ ■ ■ ■
Open the Printers folder. Right-click on the Printer, and select Properties. Select the Ports tab. Uncheck the Enable bidirectional support checkbox.
Windows Printing Problems
Problem No. 5
When printing from some software applications such as Power Point, it takes a long time and the print out is incorrect. The problem is due to the printer, which is being configured to Start printing after the first page is spooled. To change this setting:
■ ■ ■ ■
Solution No. 5
Go to Control Panel - Printers and click on your printer. Then select File - Properties - Details. When the Details screen appears, click the Spool Settings button. When the Spool Settings dialogue box appears, choose Start printing after last page is spooled and click OK.
Problem No. 7 Solution No. 7
How Do I Print to the Print Server's printer from a MS-DOS program? Set the MS-DOS program to use LPT1 (parallel port 1) then Capture the output and re-direct it to the Print Server's printer. Windows 98/ME 1 Select Start - Settings - Printers to open the Printers folder. 2 Right-click the Print Server's Printer, and select Properties 3 On the Details tab, click the Capture button to see the Capture Printer Port button, shown below.
normally LPT1 (parallel port 1). use the following command at the command prompt: net use lpt1 /delete . ■ Check the Reconnect at logon checkbox. the capture setting will be lost when Windows is restarted. Windows 2000/XP 1 Login as Administrator. net use lpt1 \\SC3000014\P1 /persistent:yes) To terminate this capture. 3 Enter the following command: net use lpt1 \\printer_name\P1 /persistent:yes Where printer_name is the actual name of your printer (for example. 2 Open the command prompt window.66 CHAPTER 7: TROUBLESHOOTING 4 On this dialog: ■ ■ Select the Device. If this is not done. Enter or select the Path to the printer: \\printer_name\P1 Where printer_name is the actual name of your printer (for example \\SC3000014\P1).
Use the ping command to see if the Print Server is a valid device on the network. You have used the correct hardware address. 1 Print Server device is not recognized. ■ ■ ■ Problem No. Solution No. While pressing the button. 1 Solution No. Use the Reset button to restore the factory default settings. as shown on a sticker on the base of the device. as described below. Check the following: ■ ■ The network cable is OK. 2 Press and hold the diagnostic button. 2 The Print Server’s IP address is forgotten and it needs to be installed in a new environment. 2 . then configure as for a new device. 3 If you continue pressing the button for 10 seconds. There are no NetWare File Servers without TCP/IP support between the Print Server and the UNIX host.Unix Problems 67 Unix Problems Problem No. There are no routers between the Print Server and the UNIX host during IP address assignment. a diagnostic page will be printed. showing the new (default) settings. 1 Power down the Print Server OFF. power up the Print Server.
68 CHAPTER 7: TROUBLESHOOTING .
0 Port Ethernet Connecter FCC / CE 5.5w max.A General Specifications SPECIFICATIONS Print Server Power Consumption External Power Adapter LEDs USB 2. CE. 5V DC 2 1 10/100BaseT FCC. Class B Environmental Specifications Operating Temperature Storage Temperature Shipping Temperature Operating Humidity Storage Humidity Shipping Humidity 0 ~ 40°C -10 ~ 70°C -40 ~ 70°C 10 ~ 80% 5 ~ 90% 5 ~ 100% Protocol Support TCP/IP NetBeui AppleTalk Feature Support HTTP Setup E-mail Printing IPP Support AutoIP .
there is no guarantee that interference will not occur in a particular installation. may cause harmful interference to radio communications. uses and can radiate radio frequency energy and. (Example . and 2 This device must accept any interference received. any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. which can be determined by turning the equipment off and on. including interference that may cause undesired operation. . However. ■ To assure continued compliance. the user is encouraged to try to correct the interference by one of the following measures: ■ ■ ■ Reorient or relocate the receiving antenna. If this equipment does cause harmful interference to radio or television reception. This device complies with Part 15 of the FCC Rules. This equipment generates. FCC Radiation Exposure Statement This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. Operation is subject to the following two conditions: 1 This device may not cause harmful interference. Increase the separation between the equipment and receiver. if not installed and used in accordance with the instructions. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.use only shielded interface cables when connecting to computer or peripheral devices). pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.70 APPENDIX A: SPECIFICATIONS Regulatory Approvals FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device. Consult the dealer or an experienced radio/TV technician for help.
The use of unscreened cables (Category 3 or Category 5) complies with the Class A requirements. . The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.Regulatory Approvals 71 This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. EMC Standards EN 55022 Class B FCC Part 15 Class B* ICES-003 Class B VCCI Class B Category 5 screened cables must be used to ensure compliance with the Class B requirements of the above standards. including the following safety and EMC standards: ■ ■ ■ EN300328-2 EN301489-1/-17 EN60950 CE Marking Warning This is a Class B product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. CE Standards This product complies with the 99/5/EEC directives.
72 APPENDIX A: SPECIFICATIONS .
3 If you added services in step 2. . Microsoft TCP/IP Printing Support must be installed. If it is not enabled. L1) as previously configured on the Print Server. ■ Adding TCP/IP Printing Support 1 Go to Start . 5 In the Name of printer or print queue on that server dialog box. install TCP/IP printing support. select My Computer and click Next. Otherwise. 4 In the Name of Address of server providing lpd: dialog box. ■ If it is already installed. enter the Print Server's IP address.0 Server WINDOWS SERVER CONFIGURATION If using Windows Windows NT 4. as described below. reboot the computer for the changes to take affect. then select LPR Port and click New Port. 2 Click the Service option and ensure that Microsoft TCP/IP Printing is enabled. select the Add option and enable it as usual.Printer and invoke the Add Printer wizard.B Windows NT4. Adding a TCP/IP Remote Printer 1 Go to Start .Settings . enter the appropriate logical printer number (for example. 3 Select Add Port….Network. add a TCP/IP Remote Printer. 2 When prompted with This printer will be managed by.Settings .Control Panel . then add a TCP/IP Remote Printer.0.
7 When prompted whether or not the printer will be shared. select the desired port. A message like the following will be displayed: Figure 31 Windows 2000 Message Figure 32 Windows2003 Message 3 Click OK. . then click Next to browse for the Print Server. ■ Select Shared As: and enter an appropriate name for this printer. 2 Locate and double-click the Print Server. and select Sharing. right-click the new printer.74 APPENDIX B: WINDOWS SERVER CONFIGURATION 6 Click OK. 5 In the Printers folder. and select the correct Manufacturer and Model for this printer. When returned to the Printer Ports window. 4 Follow the prompts to complete the installation. 8 In the Shared dialog box. and click Next. simply select Close and then install your printer driver as usual. enter the shared printer name. select the Sharing radio button. select Network Printer. The shared name is how other users will see this printer. Click OK to save and exit. Client PCs can now be configured as described in Chapter 4. Users will see this name when browsing for the printer during installation. Windows 2000/2003 Server 1 Start the Add Printer Wizard.
. 6 Click OK to close this Window. click Additional Drivers and install printer drivers for other versions of Windows. such as Windows 98. Configuration is now complete.Windows 2000/2003 Server 75 ■ If desired. Client PCs can now be configured as described in Chapter 4. This will assist users during the installation process.
76 APPENDIX B: WINDOWS SERVER CONFIGURATION .
LPD Configuration Configuration for the most common platforms is described below. ■ ■ Ensure that the TCP/IP settings are correct for your network. L1) must be configured correctly to match your system. you must do ONE of the following: ■ Check your DHCP server (if you have one). as described in the following sections. . Use a Windows platform and run the Setup Wizard to allocate a valid IP Address to the Print Server. which is supported by all common Unix systems. Configure your BOOTP Server (if you have one).0. as described in Chapter 5. the Print Server ships with an IP Address of 0. and determine the IP Address allocated to the Print Server. then restart the Print Server. Therefore. ■ ■ Other Print Server Configuration The recommended method to configure the Print Server is to use the Web-based interface. You must configure both the Print Server itself and your Unix system.0.0. to provide an IP address to the Print Server. This is NOT a valid IP Address. The logical printers (for example. Print Server IP Address Configuration Because it supports dynamic IP Address allocation using DHCP or BOOTP.C Overview UNIX SYSTEMS Your Print Server supports the LPD Unix printing method.
2 Start the LPD daemon if it is not running. 4 Create the required number of queues (one for each logical printer) by selecting: a Add a Print Queue b Remote (Printer attached to Remote Host) c Standard Processing 5 Use the following information: Field Name of queue to add Hostname for remote server Name of queue on remote server Entry Use a single-word queue name.15 Before proceeding. 6 Print using the following command: lp -d printer_queue file_name where: ■ ■ printer_queue is one of the entries used in Name of queue to add. LPD on System V Before beginning LPD Setup.lpd. To setup your AIX system for LPD printing. ensure that an IP Address has been assigned to the Print Server. 1 Add the Print Server to /etc/hosts. Keep the following points in mind: . L1 to service this queue. ensure that the Print Server has been assigned an IP Address. file_name is the file you wish to print. for example. Type of print spooler on remote Use default value (AIX Version xxx). using the name you assigned to the Print Server. using the following command: start src -s qdaemon 3 Start the system administration tool smit and select Print Spooling.lpd. Print Server name as used in /etc/hosts. perform the following steps. which indicates which printer is attached.78 APPENDIX C: UNIX SYSTEMS LPD on IBM AIX 4. Logical printer number. server Ensure that the logical printers are configured in the Print Server.
Add remote printer(s) Sample Command /usr/lib/lpshut /usr/lib/lpadmin -p printer_name -v /dev/null /usr/lib/lpsched enable printer_name accept printer_name mkdir /usr/spool/Spooler_directory chown daemon /usr/spool/Spooler_directory chmod 775 /usr/spool/Spooler_directory chgrp daemon /usr/spool/Spooler_directory See following section Adding Remote Printers A remote printer is added by inserting the following line in the /etc/printcap file. The entry is really one line. Use a TAB character where shown. In the sample commands shown. printer_name is the name of the Print Queue serviced by the Print Server. Procedure Action Stop Print Services Add a System Printer Restart the Print Services Enable printing to the new printer device Start accepting jobs for the new printer device Create a spooling directory Make spooling daemon the owner of this directory Create read/write permissions Give permissions to LPD processes.LPD Configuration 79 ■ ■ The remote host name is the name of the Print Server. Printer_name|Remote_Printer_Alias:\ [Tab] :lp=:\ [Tab] :rm=PS_NAME:\ [Tab] :rp=Logical_Printer_name:\ [Tab] :sd=Spooler_directory:\ [Tab] :mx#0: . which is used to spool the print jobs. The remote printer names LPD protocol meets BSD system standards. and Spooler_directory is the name of the directory. but can be entered as shown.
L1.80 APPENDIX C: UNIX SYSTEMS where: ■ Printer_name is the Print Queue name used to store jobs for the corresponding logical printer. For the printer type. for example. LPD on Linux If using the command line. Field Name Spool Directory File Limit Data Enter a name for this printer /var/spool/lpd/name_of_printer 0 (no limit) . then Printer Configuration. 3 Select Add. select Remote Unix (lpd) Queue. 2 Select Control Panel. Logical_Printer_name is the logical printer name on the Print Server. PS_NAME is the Print Server name defined in /etc/hosts. you can use the graphical X-windows interface instead of the command line. 1 Start your X-windows shell. On recent Linux distributions. the procedure is the same as for System V (above). 4 Use the following data to complete the resulting dialog. but may vary according to your version of Linux. ■ ■ ■ Example: Marketing|RP1_PS123456:\ [Tab] :lp=:\ [Tab] :rm=PS_Rm203:\ [Tab] :rp=L1:\ [Tab] :sd=/usr/spool/Marketing:\ [Tab] :mx#0: Repeat this process for each Logical Printer/Print Queue combination that you wish to create. The procedure is described below. Spooler_directory is the directory you created in Step 6.
and L2 is port 2 if the Print Server has 2 ports. L1) on the Print Server. LPD on BSD Before continuing. In the sample commands shown. Remember the following: ■ ■ The remote host name is the name of the Print Server. which is used to spool the print jobs. and the printer is now available for use. SC3000014) Note: host file entry is required to use the name instead of IP Address Remote Queue Ln Where n is the Logical Printer number By default. enter the service type as BSD. The remote printer name is the logical printer (for example. printer_name is the Print Queue serviced by the logical printer on the Print Server. Configuration is now completed.LPD Configuration 81 Remote Host Name or IP Address of Print Server (for example. ensure that an IP Address has been assigned to the Print Server. If asked for the LPD type. and exit the Printer Configuration. L1 is port 1. Procedure Action Create a spooling directory Set spooling daemon as owner of this directory Create read/write permissions Give permissions to LPD processes Add remote printer(s) Start lpc print mechanism Sample Command mkdir /usr/spool/Spooler_dir chown daemon /usr/spool/Spooler_dir chmod 775 /usr/spool/Spooler_dir chgrp daemon /usr/spool/Spooler_dir See below lpc start printer_name . and Spooler_dir is the name of the directory. Save this data.
. The entry is really one line. Spooler_directory is the directory you created in Step 6. for example. PS_NAME is the Print Server name defined in /etc/hosts. ■ ■ ■ Example: Marketing|RP1_PS123456:\ [Tab] :lp=:\ [Tab] :rm=PS_Rm203:\ [Tab] :rp=L1:\ [Tab] :sd=/usr/spool/Marketing:\ [Tab] :mx#0: Repeat this process for each Logical Printer/Print Queue combination that you wish to create. L1. Printer_name|Remote_Printer_Alias:\ [Tab] :lp=:\ [Tab] :rm=PS_NAME:\ [Tab] :rp=Logical_Printer_name:\ [Tab] :sd=Spooler_directory:\ [Tab] :mx#0: where: ■ Printer_name is the Print Queue name used to store jobs for the corresponding logical printer. but can be entered as shown. Use a TAB character where shown. Logical_Printer_name is the logical printer name on the Print Server.82 APPENDIX C: UNIX SYSTEMS Adding Remote Printers A remote printer is added by inserting the following line in the /etc/printcap file.
the /etc/hosts file is sent to the printer queue Marketing. . It will then be sent to the logical printer associated with this queue. The following example is for a BSD system: lpr -P printer_name filename where: ■ printer_name is the name of the Print Queue defined on the Unix host. filename is the name of the file you wish to print.LPD Configuration 83 Printing using LPD For LPD printing instructions. refer to your UNIX manual. ■ Example: lpr -P Marketing /etc/hosts In the above example.
84 APPENDIX C: UNIX SYSTEMS .
To use NDPS (Novell Distributed Printing Services). Creating an NDPS Manager Object If an NDPS Manager Object already exists.exe. the Novell server must be running Novell NetWare 5. skip this procedure and proceed to Creating an NDPS Printer Agent. ■ The following procedure is designed to enable Public Access Printing under NDPS. The Create NDPS Manager Object window shown below will appear. 4 Select NDPS Manager as the object to create.0 Server as Admin and start the NetWare Administrator program Nwadmn32.Object from the menu bar to view the New Object dialog. or later. TeSupp). 3 Select Create . 2 Select the container on NetWare Administrator where you want the NDPS Manager object to reside (for example. not the Netware protocol.D Overview NETWARE ■ The Print Server must be configured as a valid device on your TCP/IP network. 1 Login to NetWare 5. . and the PCs (clients) must be running IntranetWare Client V2.2. This printing method uses LPR over TCP/IP. Public Access Printing allows anybody on the network to access the printer.
APPENDIX D: NETWARE
Figure 33 Create NDPS Manager Object
5 Type a name in the NDPS Manager Name (for example, SerMGR in Figure 33 above). 6 Browse the Resident Server and select where you want the NDPS Manager object to be assigned (for example, TECH_50.TeSupp in Figure 33 above). 7 Browse the Database Volume and select where you want the NDPS Manager database to be assigned (for example, TECH_50_SYS.TeSupp in Figure 33 above). 8 Click Create. The new NDPS Manager will appear in the main browser window.
To start the NDPS Manager in future, enter the following command at the console: LOAD NDPSM then select the NDPS Manager object. To start the NDPS Manager whenever you bring up the server, add a command like the following to your server's AUTOEXEC.NCF file: LOAD NDPSM SerMGR.TeSupp The last item is the name of the NDPS Manager object you wish to load.
9 After creating an NDPS Manager, you can create NDPS printers by using NetWare Administrator, as explained below.
Creating an NDPS Printer Agent
Creating an NDPS Printer Agent
To create Public Access Printers using the NDPS Manager Object in NetWare Administrator, follow this procedure: 1 Start the NDPS Manager object you will be using to control the Printer Agent. 2 At the Identification page, click the Printer Agent List. 3 Click New to see the Create Printer Agent window, as shown below.
Figure 34 Create Printer Agent
4 Enter the desired name for the Printer Agent (PA) Name. 5 Normally, the NDPS Manager will be the NDPS Manger object you are using. 6 Select Novell Printer Gateway in the Gateway Type, see Figure 34 above. 7 Click OK and then select the available printer. 8 Select Remote (LPR on IP) in the Connection Type. 9 Click Next to see the following Configure Port Handler screen.
APPENDIX D: NETWARE
Figure 35 Configure Port Handler
10 In the Host address IP field, enter the IP Address previously assigned to the Print Server device. 11 In the Printer Name field, enter the Logical Port name on the Print Server (L1 for Port 1, L2 for port 2). 12 Click Finish, then select appropriate drivers for Windows 98 etc as required. 13 The new Printer Agent will now appear in the Printer Agent List window. Repeat this procedure for any other ports on the Print Server, or for any other logical printers you wish to use. Client PCs can now be configured as described in Chapter 4.
Purchase Value-Added Services To enhance response times or extend warranty benefits. Expert assessment and implementation services are offered to fill resource gaps and ensure the success of your networking projects.com/ Contact your authorized 3Com reseller or 3Com for additional product and support information. ■ .com/ ■ 3Com Knowledgebase helps you troubleshoot 3Com products. 3Com eSupport services are based on accounts that you create or have authorization to access. software upgrades. Value-added services can include 24x7 telephone technical support. More information on 3Com Extended Warranty and Professional Services is available at http://www. you must first register your product at http://eSupport. contact 3Com or your authorized 3Com reseller. configure and troubleshoot 3Com desktop and server NICs.3com. Experienced engineers are available to manage your installation with minimal disruption to your network.3com.com/. onsite assistance or advance hardware replacement.3com.com and contains thousands of technical solutions written by 3Com support engineers. Connection Assistant helps you install. First time users must apply for a user name and password that provides access to a number of eSupport features including Product Registration. and Service Request. Troubleshoot Online You will find support tools posted on the 3Com web site at http://www.E Register Your Product to Gain Service Benefits OBTAINING SUPPORT FOR YOUR PRODUCT To take advantage of warranty and other service benefits. wireless cards and Bluetooth devices. Repair Services. This query-based interactive tool is located at http://knowledgebase.3com.
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com Or request a repair authorization number (RMA) by fax using this number: Europe.Telephone Technical Support and Repair 91 authorization numbers clearly marked on the outside of the package.3com.3com. will be returned to the sender unopened. of China Singapore S. If your product is registered and under warranty.com/contactus/ Country Australia Hong Kong India Indonesia Japan Malaysia New Zealand Pakistan Telephone Number 1 800 678 515 800 933 486 +61 2 9424 5179 or 000800 650 1111 001 803 61009 00531 616 439 or 03 5977 7991 1800 801 777 0800 446 398 +61 2 9937 5083 Country Philippines P. and Africa Telephone Technical Support and Repair From anywhere in these regions. First time users will need to apply for a user name and password. you can obtain an RMA number online at http://eSupport. Pacific Rim Telephone Technical Support and Repair You can also obtain support in this region using the following e-mail: apr_technical_support@3com. Korea Taiwan Thailand Telephone Number 1235 61 266 2602 or 1800 1 888 9469 10800 61 00137 or 021 6350 1590 or 00800 0638 3266 800 6161 463 080 333 3308 00801 611 261 001 800 611 2000 Asia. 342 0808128 0900 777 7737 815 33 047 00800 441 1357 707 200 123 0800 995 014 9 021 60455 07711 14453 08488 50112 0870 909 3266 .com/. at the sender’s expense. you may use the numbers shown: 01 7956 7124 070 700 770 7010 7289 01080 2783 0825 809 622 01805 404 747 06800 12813 01407 3387 1800 945 3794 199 161346 Luxembourg Netherlands Norway Poland Portugal South Africa Spain Sweden Switzerland U.K. Find a current directory of support telephone numbers posted on the 3Com web site at http://csoweb4.R. call: Austria Belgium Denmark Finland France Germany Hungary Ireland Israel Italy +44 (0)1442 435529 + 65 543 6348 From the following countries. Telephone numbers are correct at the time of publication. Middle East.
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