3Com OfficeConnect Wireless 54Mbps 11g Print Server User Guide


Part No.: DUA1007-5AAA01 Rev. 01 Published July 2004

3Com Corporation 350 Campus Drive, Marlborough, MA USA 01752-3064

Copyright © 2004, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time. If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hard copy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you. UNITED STATES GOVERNMENT LEGEND If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following: All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this User Guide. Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries. 3Com, and the 3Com logo are registered trademarks of 3Com Corporation. Intel and Pentium are registered trademarks of Intel Corporation. Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Novell and NetWare are registered trademarks of Novell, Inc. UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company, Ltd. Netscape Navigator is a registered trademark of Netscape Communications. IEEE and 802 are trademarks of the Institute of Electrical and Electronics Engineers, Inc. All other company and product names may be trademarks of the respective companies with which they are associated. ENVIRONMENTAL STATEMENT It is the policy of 3Com Corporation to be environmentally-friendly in all operations. To uphold our policy, we are committed to: Establishing environmental performance standards that comply with national legislation and regulations. Conserving energy, materials and natural resources in all operations. Reducing the waste generated by all operations. Ensuring that all waste conforms to recognized environmental standards. Maximizing the recyclable and reusable content of all products. Ensuring that all products can be recycled, reused and disposed of safely. Ensuring that all products are labelled according to recognized environmental standards. Improving our environmental record on a continual basis. End of Life Statement 3Com processes allow for the recovery, reclamation and safe disposal of all end-of-life electronic components. Regulated Materials Statement 3Com products do not contain any hazardous or ozone-depleting material. Environmental Statement about the Documentation The documentation for this product is printed on paper that comes from sustainable, managed forests; it is fully biodegradable and recyclable, and is completely chlorine-free. The varnish is environmentally-friendly, and the inks are vegetable-based with a low heavy-metal content.

Naming Convention 9 Conventions 10 Feedback about this User Guide



Features 13 Safety Instructions 14 Package Contents 15 Physical Details 15 Print Server Connection LED Indicators 16 Diagnostic Push Button

15 16


Before You Begin 17 Installation Procedure 17 Preparation 17 Power Up 18 Check the LEDs 19


Overview 21 Configuration Methods 21 Using the Windows Wizard 22 Procedure 22 Wireless Configuration 23

4 CLIENT PC CONFIGURATION Overview 25 Printing Methods 25 Which printing method should I use? 25 Checking your Network Protocols (Windows 9x) Windows Peer-to-peer Printing 27 Windows 2000/XP Setup 27 Windows 9x/ME Setup 30 PTP Printer Port Setup 31 Windows SMB Printing 35 Windows with Server-based Print Queues 36 Macintosh (AppleTalk) 38 Software Requirements 38 AppleTalk Setup 38 Printing 38 Macintosh OS X 39 LPR printing Setup 39 26 5 WEB-BASED MANAGEMENT Overview 41 Preparation 41 Connecting to the Print Server 42 Configuration Screens 42 Configure Server 42 AppleTalk 43 NetBEUI 44 TCP/IP 45 Wireless Configuration 46 Other Screens 49 6 SPECIAL FEATURES Internet Printing Protocol (IPP) 51 IPP Server Configuration 51 IPP Client Setup .Windows 2000/XP 54 Using IPP Printers 56 .Windows 98/ME 52 IPP Client Setup .

1 59 Solution No. 2 61 Solution No. 5 60 Problem No. 3 57 Problem No. 6 60 Solution No. 4 58 AppleTalk (Macintosh) Problems 59 Problem No. 5 59 Solution No. 5 65 . 4 59 Solution No. 1 59 Problem No. 2 57 Problem No. 3 64 Problem No. 6 60 Problem No. 4 64 Solution No. 4 59 Problem No. 4 58 Solution No. 2 57 Solution No. 1 61 Solution No. 2 61 Problem No. 5 65 Solution No. 1 57 Solution No. 2 59 Solution No. 1 61 Problem No.7 TROUBLESHOOTING Overview 57 Hardware & Connection Problems 57 Problem No. 3 64 Solution No. 1 57 Problem No. 3 59 Problem No. 4 64 Problem No. 2 59 Problem No. 3 59 Solution No. 7 60 Solution No. 3 57 Solution No. 7 60 Windows Printing Problems 61 Problem No.

2 Solution No. 7 Solution No. 7 Unix Problems 67 Problem No.Problem No. 2 65 65 67 67 67 67 A SPECIFICATIONS General Specifications 69 Protocol Support 69 Feature Support 69 Regulatory Approvals 70 FCC Statement 70 FCC Radiation Exposure Statement EMC Standards 71 CE Standards 71 CE Marking Warning 71 70 B WINDOWS SERVER CONFIGURATION Windows NT4.15 78 LPD on System V 78 LPD on Linux 80 LPD on BSD 81 Printing using LPD 83 .0 Server 73 Adding TCP/IP Printing Support Adding a TCP/IP Remote Printer Windows 2000/2003 Server 74 73 73 C UNIX SYSTEMS Overview 77 Print Server IP Address Configuration 77 Other Print Server Configuration 77 LPD Configuration 77 LPD on IBM AIX 4. 1 Solution No. 1 Problem No.

D NETWARE Overview 85 Creating an NDPS Manager Object 85 Creating an NDPS Printer Agent 87 E OBTAINING SUPPORT FOR YOUR PRODUCT Register Your Product to Gain Service Benefits Purchase Value-Added Services 89 Troubleshoot Online 89 Access Software Downloads 90 Contact Us 90 Telephone Technical Support and Repair 90 89 .


it assumes a basic working knowledge of LANs (Local Area Networks). follow the information in the release note.com Naming Convention Throughout this guide. consequently. .ABOUT THIS GUIDE This guide describes how to install and configure the 3Com OfficeConnect Wireless 54Mbps 11g Print Server. If a release note is shipped with the Print Server and contains information that differs from the information in this guide.3com. This guide is intended for use by those responsible for installing and setting up network equipment. the 3Com OfficeConnect Wireless 54Mbps 11g Print Server is referred to as the “Print Server”.. Most user guides and release notes are available in Adobe Acrobat Reader Portable Document Format (PDF) on the 3Com World Wide Web site: http://www. Category 3 and Category 5 Twisted Pair Cables are referred to as Twisted Pair Cables throughout this guide.

com Please include the following information when commenting: ■ ■ ■ Document title Document part number (on the title page) Page number (if appropriate) . Identify menu names. or device. Please e-mail comments about this document to 3Com at: pddtechpubs_comments@3com. the key names are linked with a plus sign (+). Information that alerts you to potential personal injury. Information that alerts you to potential loss of data or potential damage to an application. Example: Press Ctrl+Alt+Del Italics are used to: ■ ■ Words in italics Emphasize a point. ■ Feedback about this User Guide Your suggestions are very important to us. Denote a new term at the place where it is defined in the text. Table 1 Notice Icons Icon Notice Type Information note Caution Warning Description Information that describes important features or instructions. Table 2 Text Conventions Convention The words “enter” and “type” Keyboard key names Description When you see the word “enter” in this guide. you must type something. and then press Return or Enter. select Contents.10 ABOUT THIS GUIDE Conventions Table 1 and Table 2 list conventions that are used throughout this guide. Do not press Return or Enter when an instruction simply says “type.” If you must press two or more keys simultaneously. Examples: From the Help menu. They will help make our documentation more useful to you. system. Click OK. and software button names. menu commands.

. please refer to the Support and Safety Information sheet.Conventions 11 Example: ■ ■ ■ 3Com OfficeConnect Wireless 54Mbps 11g Print Server User Guide Part Number DUA1007-5AAA01 Page 24 Do not use this e-mail address for technical support questions. For information about contacting Technical Support.


The Print Server can act as an IPP (Internet Printing Protocol) Server. allowing clients. ■ ■ ■ ■ ■ . Wireless stations supporting the IEEE 802.11g standard can interoperate with the Print Server. and NetBEUI. Both LAN and WLAN users can print to the attached printer or printers. Your Print Server was designed to provide a simple and efficient network printing solution. and Microsoft Windows.11b or IEEE 802. Versatility. suppliers.1 INTRODUCTION This chapter provides an overview of your Print Server's features. including: ■ Wireless LAN Support. Easy Installation. Compact Size. Features Congratulations on the purchase of your new Print Server. Windows IPP Client software is also supplied. NetWare (NDPS LPR printing). It features an Ethernet interface port and operating system support includes Unix. colleagues and others to print to your printer from anywhere on the Internet. The Web-based interface provides an easy method of configuration in TCP/IP networks. The Print Server makes adding printers or plotters to your network simple. It is packed with features. AppleTalk (EtherTalk). Web-based Interface. SMB (Service Message Block). Internet Printing Protocol (IPP) Support. regardless of your client platform. The Print Server supports up to four protocols: TCP/IP. This allows the Print Server to be used even where space is limited.

2 Avoid using this product near water. crimp or otherwise damage the power cord. The device has been dropped or the casing has been damaged. If you are not sure of type of your local power supply. 3 Do not place the Print Server on an unstable surface. Liquid has been spilled onto the product. The product does not operate normally in accordance with the operating instructions. and to protect your Print Server. as opening or removing casing may expose you to dangerous voltage points or other risks. 5 Do not pinch. If exposed to foot traffic. please observe the following safety advice. 7 Do not attempt to service this device. Exposure to water poses an electric-shock hazard. ■ . Do not use liquid or aerosol cleaners. The device may fall causing serious damage to the device. makes sure the total ampere rating of the products using the cord does not exceed the extension cord's ampere rating. Use only a slightly dampened cloth for cleaning. 8 The Print Server should be serviced by qualified service personnel under the following conditions: ■ ■ ■ ■ The power cord is damaged or frayed. The product has been exposed to rain or water. Refer all servicing to qualified service personnel. 6 If using an extension cord. 4 This device should only be used with the power supply type specified on the marking label. consult your dealer or the local power company.14 CHAPTER 1: INTRODUCTION Safety Instructions For your own safety. ensures that the cable is properly shielded and does not pose a tripping hazard. 1 Unplug this device from its power source before cleaning.

■ ■ ■ The Print Server.11b Wireless Station 10/100BaseT LAN connection . Figure 1 The Print Server Print Server Connection ■ ■ ■ 1 x USB 2. Further details are contained in Appendix A. Quick Install Guide.0 Printer Port IEEE 802. The Print Server Setup CD-ROM containing all support programs and this user guide.Package Contents 15 Package Contents You should find the following items packaged with your Print Server. If any items are missing. Power Adapter. ■ Physical Details This section has details of the LEDs and connectors. contact your dealer immediately.11g/802.

2 Press and hold the diagnostic button. To restore the factory default settings: 1 Power down the the Print Server.Status (Green. the test page will not be printed. 3 The test page. This button has 2 functions: ■ ■ Restore the factory default settings Print a test page containing all current settings. The LED indicator modes are described in the following table. will be printed.data is being transmitted or received on the USB Printer Port. Table 3 LED Indicator Modes Status LED Off On On Blinking Blinking Error LED Off On Off Off Blinking Status Description No Power Hardware error Normal operation (idle) Normal operation . To generate a Diagnostic print out 1 Ensure that both the Print Server and the printer are ON. The button is recessed. right) and Error (Red. Diagnostic Push Button The Print Server is fitted with a Diagnostic Push Button.16 CHAPTER 1: INTRODUCTION LED Indicators There are two (2) LED indicators on the top panel . both LEDs will blink. During a Firmware Upgrade. 2 Press the diagnostic button. showing the new (default) settings. . If you have a PostScript printer. containing the current settings. While pressing the button. left). PostScript printers are unable to print this page. and hold it in for 2 seconds. switch the Print Server ON. 3 If you continue pressing the button for 10 seconds. a diagnostic page will be printed. a pin or paper clip can be used to press it.

Before You Begin You will need the following items to complete the installation and configuration of the Print Server.2 LAN INSTALLATION This chapter describes how to install the Print Server in your Local Area Network. ■ Ensure the power is OFF. ensure that your printer is operating correctly via the normal direct USB connection. Do not connect the Print Server while power is On. . An Ethernet cable (not supplied) 5V power supply for the Print Server USB cable (not supplied) USB printer Printer Driver CD ■ ■ ■ ■ ■ Installation Procedure Preparation Use the following steps to install the Print Server in to your network. ■ ■ ■ The 3Com OfficeConnect Wireless 54Mbps 11g Print Server The Print Server Setup CD A laptop or desktop computer with an Ethernet interface and Windows operating system installed. Before starting to install your Print Server.

3 Connect an Ethernet cable to the LAN port on the Print Server and your laptop or desktop computer. as shown in the following diagram. the Wireless mode must be changed to "Ad-hoc". the Wired (LAN) interface should be used for initial configuration. you can power off and disconnect the Ethernet cable if desired. . Start-up will take only a few seconds.18 CHAPTER 2: LAN INSTALLATION ■ Find the Default Server Name for your Print Server. 2 Connect the printer to the Print Server's printer port. Power Up Plug in the power adapter cable and power up. To PC Initial configuration cannot be performed via the Wireless interface. WARNING: Use only the Power Supply unit provided with the device. it may be needed during configuration. Power Supply units for different models are not interchangeable. 1 Make sure the Print Server and printer are powered OFF. To use the LAN interface. The Default Server Name is shown on a sticker on the base of the device. After configuration. Record this name. the Ethernet cable needs to be inserted BEFORE powering ON. It consists of 8 letters and/or digits. To use BOTH the LAN and Wireless interfaces.

Installation Procedure 19 Check the LEDs Once start-up is complete: ■ ■ The Status LED should be On. . The Error LED should be Off.


Overview The Print Server is designed to support many different platforms.3 WIRELESS PRINT SERVER CONFIGURATION This chapter provides an overview of the configuration process. A Windows-based Setup Wizard is also provided on the CD-ROM to simplify this task. Web-based setup . the Network Server must be configured as detailed in Appendix B. ■ . but if there's a DHCP server on your network. PCs wishing to use the printer attached to the Print Server always require configuration. See Chapter 4 for details. ■ ■ Configuration Methods The following methods are available to perform the required Print Server configuration: ■ Windows-based Wizard . and the configuration required would depend upon the environment in which it is installed. If you wish to use a queue-based printing system using Windows NT Server/Windows 2000/Windows XP. it is not necessary to use a Network Server-based queue.see Chapter 5 for details.see “Using the Windows Wizard” for details. then the device is just plug-and-play. client PCs can print directly to the Print Server using the Peer-to-peer Printing installed by the Install 3Com Print Server Utilities option on the CD-ROM. However. ■ The Print Server usually requires configuration.

Figure 2 Print Server Screen 3 Click Next on the first screen of the Wizard. Select or enter the Workgroup name for this Print Server. even if the Print Server does not have a valid IP address. ■ ■ Name of the Print Server can be changed if you wish. 5 Enter the required data on the following screen.exe in the root folder. Procedure 1 Insert the supplied CD-ROM into your drive.0. to view a list of Print Servers on your LAN. Using this Wizard is the recommended method to configure the Print Server. run Autorun. . NT4. then click Next to continue. If the setup program does not start automatically. ME. Windows 2000 and Windows XP.22 CHAPTER 3: WIRELESS PRINT SERVER CONFIGURATION Using the Windows Wizard The Windows-based Wizard is supplied on the CD-ROM. It can be used configure the Print Server for your Network environment. 4 Select your new Print Server. click Setup Wizard. and runs on Windows 95. shown below. 98. 2 On the first screen.

7 On the Wireless Screens. For Fixed IP Address. ■ To use both the LAN and Wireless interfaces. the Wireless mode must be set to "Ad-hoc". restart the Print Server. If the desired Print Server is not listed ■ ■ Check all cables to the Print Server. you only have 1 subnet. Like other Wireless stations. 8 Click Finish to save the data to the Print Server. NOT an access point. For details about each setting. In "Infrastructure" mode. Wireless stations communicate directly with each other. they have 2 modes: ■ Ad-Hoc . If it is On. Use the same Network Mask and Gateway as PCs on your LAN.all Wireless stations connect to the Access Point. Check that your PC and the Print Server are on the same LAN subnet. use the Install 3Com Print Server Utilities option. or click Suggest New Values. This allows connection to both other Wireless stations and the wired LAN.) Check that your PC has either the TCP/IP or NetBEUI network protocols installed. refer to the following section “Wireless Configuration”.no Access Point is used. To install the Wizard on your PC. See Chapter 4 for details. connecting a LAN cable will disable the Wireless interface. enter an unused address from the range used on your LAN. the settings should be set to match your other Wireless Stations. although some Wireless stations will scan all channels to find compatible ad-hoc groups they can join Infrastructure (Default) . Check that the Print Server's Error LED is Off. .Using the Windows Wizard 23 6 Click Next to configure the TCP/IP Screen: ■ ■ 3Com recommends that you select Fixed IP Address. Each Wireless station should be set to use the same Channel. (If you do not have a Router or Gateway on your LAN. ■ ■ Wireless Configuration Wireless Mode The Print Server is a Wireless station.

Channel The Print Server will join any group with the same Channel number.24 CHAPTER 3: WIRELESS PRINT SERVER CONFIGURATION Required Configuration Table 4 Ad-hoc Mode SSID The Print Server will join any group with the same SSID. . WEP Settings Must match the other Wireless stations. the Print Server will create the group using its own Channel number. Wireless stations automatically locate the correct channel. the Print Server will create the group using the SSID assigned to it. If there is no existing Ad-Hoc group available. Must match the Access Point. Access Point sets the Channel used. If there's no Ad-Hoc group available. Infrastructure Mode Must match the Access Point.

an important job can be moved to the head of the queue. or XP. However. use SMB. and configured as described in Chapter 3. If using Windows 95. However. 2000. SMB is not suitable for large. and you need to print from MS-DOS programs. Both the Print Server and the attached printer must be powered ON. For example. and printing from MS-DOS programs is supported. Me. If using Windows. Windows NT/2000) and then sent to the Print Server. complex documents. 98. and sent directly to the Print Server when it is available. Server-based Print Queue means that all print jobs are stored (queued) on the Network Server (for example. or you do not wish to install additional software. large print jobs may cause problems. Windows SMB Printing is a Microsoft standard for using a Network Printer. because the Print Server can not store files. and normally no configuration of the Print Server is required. so if you ■ ■ ■ Which printing method should I use? ■ ■ . NT. the easiest method to use is Peer-to-peer Printing.4 CLIENT PC CONFIGURATION The chapter details the client configuration required on LAN clients to use the printer or printers attached to the Print Server. Overview Before performing client configuration. See “Macintosh (AppleTalk)” in this chapter for details of client configuration. This allows the Network Administrator to modify the Print Queue. AppleTalk is also supported. No additional software needs to be installed on your Windows PC. the Print Server must be installed on your LAN. The Print Server supports a number of printing methods: ■ Printing Methods Peer-to-peer Printing means that the print jobs are stored (queued) on your PC.

If using other methods.Network option on the Start Menu. MS-DOS programs can use the SMB printer.26 CHAPTER 4: CLIENT PC CONFIGURATION need this as well as MS-DOS printing. You should see a screen like the one shown in Figure 3. ■ ■ Checking your Network Protocols (Windows 9x) Your PC must have EITHER the TCP/IP or NetBEUI protocols installed. ■ . if desired. Windows programs should use Peer-to-peer Printing. The Print Server can print via a queue located on a Network server. Your PC will show the name of the your Network card rather than PCI Fast Ethernet Adapter. ■ If your LAN has Network Servers (for example. you must check manually. the installation program will check this for you.refer to “Macintosh (AppleTalk)” in this chapter. The highlighted line TCP/IP -> PCI Fast Ethernet Adapter indicates that TCP/IP is installed. Figure 3 Network Configuration ■ The top line in the list NetBEUI -> PCI Fast Ethernet Adapter indicates that the NetBEUI protocol is installed on this PC. Windows NT.Control Panel . you should install BOTH Peer-to-peer Printing and SMB printing. All versions of Windows after Windows 95 have TCP/IP installed by default.refer to Appendix C. ■ If using the Peer-to-peer Printing. Unix users . Macintosh users . Windows 2000 Server) use the method advised by your Network Administrator. Your PC will show the name of the your Network card rather than PCI Fast Ethernet Adapter. as follows: ■ 1 Select the Settings .

However. Figure 4 Peer-to-Peer Printing Windows 2000 & XP require no additional software.Protocol . you can also install TCP/IP. If required. Windows 2000/XP Setup The recommended printing method is to use LPR. . proceed with installation. the supplied PTP (Peer-to-Peer) Printer Port software must be installed on each PC.OK. You may be prompted for your Windows CD-ROM. right-click the desired printer and select Properties. print jobs are stored (queued) on your PC. ■ 3 If either protocol is already installed. 2 Select the Ports tab and click Add Port.Windows Peer-to-peer Printing 27 2 If neither line is present: ■ Install the NetBEUI protocol by selecting Add . Windows Peer-to-peer Printing With this printing method.Microsoft NetBEUI . as follows: 1 Open your Printers folder. This protocol requires no configuration. depending on your LAN environment. and then sent to the Print Server when it is available. TCP/IP may require further configuration. For other versions of Windows.

Figure 6 Add Port Screen .28 CHAPTER 4: CLIENT PC CONFIGURATION Figure 5 Printer Ports Screen 3 Choose Standard TCP/IP Port. then click New Port.

select Custom. enter the IP address of the Print Server in the Printer Name or IP Address field. Figure 7 Additional Port Information Screen 5 On this screen. then click Next. and click Settings.Windows Peer-to-peer Printing 29 4 On the Add Standard TCP/IP Printer Port screen above. Figure 8 Port Settings Screen .

d Click OK to confirm your changes and close this screen. In future.Print Driver Setup to run the program again. 7 Follow the prompts to complete the Wizard.3Com Print Server Utilities .30 CHAPTER 4: CLIENT PC CONFIGURATION 6 On the Port Settings screen. and configured as described inChapter 3. Click Peer-to-Peer Driver to install.) 4 The Print Driver Setup will then run. Windows 9x/ME Setup Before performing the following procedure. the Print Server must be installed on your LAN. (Refer to the “Windows Printing Problems” in Chapter 7 if there is a problem with the installation.Programs . shown above: a Select LPR in the Protocol section b Enter a Queue name (L1 for the USB Port) c Ensure the LPR Byte Counting Enabled setting is Enabled. If the setup program does not start. . 2 Click Install 3Com Print Server Utilities and then accept the 3Com software license.exe in the root folder. you can use Start . Both the Print Server and the attached printer should be powered ON. run Autorun. 1 Insert the supplied CD-ROM into your drive. Figure 9 Installation Screens 3 Follow the prompts to complete the installation of the Peer-to-peer Printer Port Driver.

■ ■ 2 Select the desired port on a Print Server. If you see the following error message. a If desired. If using TCP/IP. and a screen like that shown in will be displayed. or follow the procedure in “Windows Printing Problems” in Chapter 7.Windows Peer-to-peer Printing 31 PTP Printer Port Setup 1 The program will search for Printer Servers on the network. See the earlier section for details. If No printer is displayed. click Refresh. then click Next. check that the printer is properly connected and powered on. and powered on. either install Internet Explorer 4 or later. . then try again. Check that the Print Server has been configured. try installing the NetBEUI protocol. A pop-up message will inform you if the port has been created successfully. Use the Setup Wizard on the CD-ROM. b The name of the attached printer will be displayed if possible. Figure 10 Print Port Setup (Peer-to-peer Printing) If your Print Server is not listed: ■ ■ Click Refresh. Check that both the Print Server and the printer are properly connected.

click Add New Printer to run the Windows Add Printer wizard. c If prompted about Sharing the printer. do NOT enable Sharing. HP2100 on SCA43600_P1. repeat steps 4. and click Connect.32 CHAPTER 4: CLIENT PC CONFIGURATION Figure 11 Error Message Screen 3 The printer port will be created. d When the Printer installation is finished. b We recommend changing the Printer name to indicate which device is on. 5 Installation is now complete. You can now print using this printer. Figure 12 Configure Printer Port 4 Select the correct Windows printer in the Existing Printers list. . Step through the Wizard and install the required printer: a Select the correct Printer Manufacturer and Model. then a screen like that shown in Figure 12 will be displayed. for example. it will be listed in the Configure Printer Port screen above. To install additional Printers. Select it and click Connect. or use the Have Disk option if appropriate. If the correct printer type is not listed.

Use Start .Windows Peer-to-peer Printing 33 Use the Start menu to run this program in future. 2 Select "Queue Setup" from the menu. An example screen is shown in Figure 13. and select the correct printer. If the printer attached to the Print Server is changed. 3 Click "Use Print Manager for this port". If using the Epson Spooler Manager. Open the Printers folder (Start . depending on your version or Windows. Management ■ Print jobs can be managed like any Windows printer. Locate the Delete Port button. and select Properties. Advanced Port Options The options for the Peer-to-peer Printing are accessed via the Port Settings button. use the Windows Delete Port facility: ■ ■ ■ ■ Right-click any printer in the Printers folder.3Com Print Server Utilities . as follows: 1 Run the Epson Spooler Manager. To delete a port created by this setup program. this program must be disabled. The default installation is Start . then right-click the Printer. just run this program again.Settings .Programs . This button is on the Details or Ports tab.Printers to open the Printers folder. ■ If the Print Server's IP address is changed. 4 Click "OK" to exit.Printers) and double-click any printer to see the current print jobs. delete the port (see procedure above) and re-install it.Print Driver Setup. and select Properties.Settings . and you can no longer print. The Port Settings button is on the Details or Ports tab. depending on your version of Windows. .

Increase this value if you get too many warning messages. ■ ■ If using a PostScript Printer. check the PostScript box. If the selected device has multiple ports. . the Select Device Port button can be used to select the port. ■ Banner: Check this option to print a banner page before each print job. This name is shown in the Printer's Properties. The User Name will be printed on the banner page. click Browse to select a different Print Server. The Port Name can not be changed after installation.34 CHAPTER 4: CLIENT PC CONFIGURATION Figure 13 Port Settings (Peer-to-peer Driver) Items shown on this screen are as follows: ■ Port: If desired. ■ Retry Interval: Sets how often Windows will poll the Print Server to establish a connection when the printer is busy.

Use the following procedure to install the Print Server's printer as a Windows SMB network printer: 1 Double-click the Network Neighborhood icon on the desktop. 2 On the View menu. it will be listed on screen. as shown below. right-click the desired printer icon.Windows SMB Printing 35 Windows SMB Printing This method requires no additional software to be installed. double-click Entire Network. Figure 14 Network Neighborhood 4 Double-click the Print Server icon to view a Printer icon for each printer port. 3 Locate the desired Print Server. but the NetBEUI or TCP/IP protocol must be installed on your PC. as shown below: ■ ■ If it is the same Workgroup as your PC. . 5 To install a printer. select Details. then double-click the appropriate Workgroup to open it. and choose Install. The Comment field may indicate what type of printer is connected to the port. If it is in a different workgroup. This will start the Add Printer wizard.

■ 7 This printer will now appear in your Printers folder (Start . ■ For information about the question Do you print from MS-DOS programs?. select Network Printer.Settings Printers) and can be used like any other printer. If your Network Administrator uses this system. and start the Add Printer Wizard. Windows with Server-based Print Queues With a Server-based Print Queue.36 CHAPTER 4: CLIENT PC CONFIGURATION Figure 15 Install SMB Printer 6 Follow the prompts to complete the installation. the Print Server is installed on an existing Network Server (Windows. However. Unix. . leave the field blank and click Next. each Windows client must be set up as follows: 1 Open your Printers folder. For large complex jobs. see Printing from MS-DOS Programs below. 3 When prompted for Network Path or Queue Name: ■ ■ On Windows 98/ME. and complete the Wizard. or NetWare). Select the Printer Manufacturer and Model to match the printer connected to this port on the Print Server. SMB printing is not suitable for large complex print jobs. click the Browse button On Windows 2000/XP. 2 When prompted. rather than on your PC. you should use Peer-to-peer Printing instead.

Windows XP 4 Browse the network. then Next. 5 Click OK. and locate the Server and Printer (or Print Queue) which your Network Administrator advised you to use. . The new printer will be listed with any other installed printers. and click Next. 7 Follow the prompts to complete the Wizard. and may be selected when printing from any Windows application. 6 Select the correct printer Manufacturer and Model.Windows with Server-based Print Queues 37 Figure 16 Network Path . as advised by your Network Administrator.Windows 98/ME Figure 17 Network Path .

4 Click on either the LaserWriter 8 icon (recommended) or the LaserWriter 7 icon. PAP. Just select File . Printing Printing with the Print Server installed in an AppleTalk network is identical to normal printing. Configuration is now complete. The Chooser panel will open.Print and choose the desired printer.x OS or newer. 8 Click Select. Normally. . so the printing response time is quicker. enabling Macintosh computers on the network to view and use the Print Server as a regular AppleTalk printer. 1 Click the apple icon and choose Control Panel . 7 Select a printer description from the list. NBP. 5 Choose a PostScript printer from the list. 3 Click Chooser. LaserWriter 7 uses the fonts installed in the computer. 6 Click Create and it will search PPD automatically. ATP.AppleTalk. LaserWriter 8 makes use of the fonts installed in the printer itself. 2 Ensure that Ethernet is selected under AppleTalk Connection. no configuration is required. which increases network traffic and takes more printing time. ZIP and DDP protocols. Software Requirements AppleTalk Setup System 9.38 CHAPTER 4: CLIENT PC CONFIGURATION Macintosh (AppleTalk) The Print Server supports AppleTalk (EtherTalk).

LPR printing Setup 1 Select the Printer List icon.Macintosh OS X 39 Macintosh OS X If using LPR printing. you need to ensure the Print Server has a valid IP address before configuring your Mac as follows. .). Figure 19 LPR Screen 4 Enter the IP address of the Print Server in the LPR Printer's Address field. 3 Choose LPR Printers Using IP. 5 Select the Printer Model from the drop-down list. L2 for port 2 if the Print Server has 2 printer ports. Figure 18 Printer List 2 Click the Add Printer button. and enter the Queue Name (L1 for port 1.

40 CHAPTER 4: CLIENT PC CONFIGURATION 6 Click Add. Configuration is now complete. .

the Print Server ships with an IP Address of 0. Therefore.0.5 WEB-BASED MANAGEMENT This chapter explains how to use your Web Browser to configure the Print Server. Most browsers should work. as follows: arp -s IP_Address 00:c0:02:xx:xx:xx (Unix) arp -s IP_Address 00-c0-02-xx-xx-xx (Windows) Where: IP_Address is the IP Address you wish to assign to the Print Server. Use the Diagnostic Button (if fitted) to print a report which includes the current IP address. This is NOT a valid IP Address. and hold it for 2 seconds. This allows you to connect to the Print Server and configure it using your Web Browser. ■ ■ ■ . Add an entry to the arp table to associate the hardware address of the Print Server with the desired IP address.0.0. you must do ONE of the following: ■ Check your DHCP server (if you have one). Overview The Print Server incorporates the HTTP server. BOOTP. provided they support tables and forms. and determine the IP Address allocated to the Print Server. Use the Setup Wizard or another Print Server utility to allocate a valid IP Address to the Print Server. or RARP. Preparation Because it supports dynamic IP Address allocation using DHCP. Press the Diagnostic Button. 00:c0:02:xx:xx:xx is the MAC address of the Print Server.

http://192.0.168. 2 In the Address box. enter http:// followed by the IP Address of the Print Server.42 CHAPTER 5: WEB-BASED MANAGEMENT Example (Unix): arp -s 192. Connecting to the Print Server 1 Start your Web Browser.0. for example.168. Figure 20 Configure Server Screen . Remember to save each screen before changing to a different screen. Configuration Screens Configure Server The following configuration screens are available.100 3 You will then be prompted for the password. 4 Use the menu bar to move from one screen to another.168.21 00:0B:AC:E6:5A:81 Example (Windows): arp -s 192. If no password has been set.0.21 00−0B−AC−E6−5A−81 The MAC address of the Print Server is shown on a sticker on the base of the device. just press Enter.

AppleTalk Figure 21 AppleTalk Screen . Confirm the password entered above. Print Server Name Print Server Name Password Device Password Verify Password Protocols Enable Appletalk Enable NetBEUI Enable this protocol if you are using Macintosh stations that run Appletalk. Enable this protocol if you are using PCs that use SMB printing with Microsoft. Enter a password for this unit. When you use this screen to change the password.Configuration Screens 43 3Com recommends that you set up a password for this Print Server as this prevents unauthorized users accessing the unit via the Web Management interface. you will be asked to authenticate by entering a Username and the password that you have just set. You must enter the Username admin. Enter a name you can use to identify this Print Server from other devices on the network.

The default value of zero (0) delay should be increased only if your printer cannot cope with no delays. The default value is LaserWriter. This determines which Apple systems can gain access to this printer. Communication Protocol Sets whether the USB printer port uses ASCII or Binary. Abort Print Job if Error YES terminates a print job if a printing error occurs. Options Response Time (0. NetBEUI Figure 22 NetBEUI Screen Domain Name Domain Name Enter the designated work group to be serviced by the Print Server. This field is not case sensitive.1 secs) Set how fast jobs are sent to the printer.44 CHAPTER 5: WEB-BASED MANAGEMENT AppleTalk zone AppleTalk zone Communication Printer Object Type This value is supplied to Macintosh clients. If print errors occur. . so names with different case will be considered to be the same name. try setting this value to Yes. NO (default) will try to continue but may cause print errors. and normally this should not be changed. The default is Binary.

the TCP/IP session will be terminated. The Print Server will then automatically obtain an IP address from the DHCP Server. with 254 as the default. Fixed IP Address Device IP Address Subnet Mask Gateway Address Connection Delay before reconnection attempts Number of reconnection attempts Sets how long the Print Server should wait before retrying a TCP/IP connection which is lost. if you have a Router).Configuration Screens 45 TCP/IP Figure 23 TCP/IP Screen IP Address DHCP Client Select this if your LAN has a DHCP Server. you must enter a the Device IP Address. Allowable values are from 0 to 255 seconds. Enter an unused IP address from the address range used on your LAN. Allowable values are from 0 to 255. After that. Set how many attempts at reconnection will be made. if you have a Router). IP Address assigned to the Print Server. with 2 as the default. Select this to assign a fixed IP address to the Print Server. Use the same values as PCs on your LAN (or on the same LAN segment. . If selected. Use the same values as PCs on your LAN (or on the same LAN segment. Subnet Mask. and Gateway.

Basic The settings on this screen must match the other Wireless stations in order for communication to occur. please check with your local government agency for more information on which channels you are allowed to use. On your PC. some Wireless status screens may display this name as the Access Point in use. ■ Station name Network Type Ad-hoc mode is used when there is no Wireless Access Point. This field displays the region of operation for which the wireless interface is intended. Infrastructure mode is used when each Wireless station connects to the Wireless Access point. Figure 24 Wireless Screen Configuration Region or Domain Select your region from the drop-down list. ■ SSID To communicate. (The channel list changes according to the selected region. .46 CHAPTER 5: WEB-BASED MANAGEMENT Wireless Configuration Wireless . The default value is blank (null).) This is the same as the Device (Host) Name on the WAN screen. all Wireless stations MUST use the same SSID. If your country or region is not listed. Select the correct value for your Wireless LAN. This also provides access to the wired LAN. It may not be legal to operate the router in a region other than the region shown here. Note: The SSID is case sensitive. and select a region. which allows those channels. and each Wireless station communicates directly with other Wireless stations.

Configuration Screens 47 Channel No.WEP the following example. If "WEP" is selected.no data encryption is used. Use this if possible. In Infrastructure mode. and provides much better security than WEP. WPA-PSK . WEP .data is encrypted using the WPA-PSK standard. If you experience lost connections and/or slow data transfers you may need to experiment with different channels to see which is the best. select the value you wish to use on your Wireless LAN.data is encrypted using the WEP standard. For Ad-hoc mode. this setting has not effect – the Access Point determines the Channel used. the screen will look like Wireless Security . Figure 25 WEP Screen . Wireless Security Screen There are 3 options for Wireless security: ■ ■ ■ Disabled . Link Info Button Click this button to open a sub screen displaying link information. This is a later standard than WEP.

Enter the key value(s) you wish to use. Figure 26 WPA-PSK Screen . Keys ■ ■ ■ Passphrase Enter some printable characters in the Passphrase field and click Generate to automatically configure the WEP Key(s).48 CHAPTER 5: WEB-BASED MANAGEMENT Security System Authentication WEP The 802. Select the appropriate value.WPA-PSK If "WPA-PSK" is selected. Data is encrypted before transmission. as used on your Wireless LAN Open System or Shared Key. For 128 bit keys. according to your Key Size selection. For 64 bit keys.11b standard. Other stations must have the same key values. but the encryption system is not very strong. Hex characters are the digits (0 ~ 9) and the letters A ~ F. Wireless Security . Select the WEP Encryption level: ■ ■ Key Size 64-bit (sometimes called 40-bit) encryption 128-bit encryption (sometimes called 104 bit encryption) Use the radio buttons to select the default key. four keys fields will be generated. Hex or ASCII. the screen will look like the following example. only the selected WEP key will be generated. Keys can be entered in Hex or ASCII.

Printer Status This screen displays the current status of each port. no data can be input on this screen.) Status . WPA is more secure than WEP. Other Wireless Stations must use the same method. Out of paper) Printing Information . (If the printer is not bi-directional. data is encrypted before transmission.the model name of the printer connected to the port. you will need to obtain the .bin file for the upgrade. Before you use this option. Encryption Other Screens HTTP Upgrade This screen allows you to upgrade software for the selected Print Server.the current status of the printer (On-line. this information is unavailable. Server Status This screen shows server system data and the current settings for all of the other screens. the following data is listed: ■ Connected Printer . WPA-PSK is the version of WPA. For each port. and should be used if possible. if the printer name is known. Other Wireless Stations must use the same PSK. Data is encrypted using a key derived from the PSK. which does NOT require a Radius Server on your LAN.this will show either Idle or Printing. ■ ■ . PSK Enter the Keyword key value.Configuration Screens 49 Security System WPA-PSK Like WEP. The PSK must be from 8 to 63 characters in length. Off-line. Select the desired option. It is read-only.

LF (line feed) characters are changed to CR+LF (carriage return + line feed). the following fields are available: Logical Printer Select the Logical Printer Port you wish to configure. (for example. For each Logical Printer. The printer control string (in hex) to be sent to the printer after each print job.50 CHAPTER 5: WEB-BASED MANAGEMENT Logical Printers Logical Printers (ports) can be used under Unix. The printer control string (in hex) to be sent to the printer before each print job. This string cannot exceed 15 characters. No L1) Click the Get Data button to update the display with the current data for the selected logical printer. This string cannot exceed 15 characters. Physical Port Pre-string (Hex) Post-String (Hex) Convert LF to CR/LF Select the Printer Port which the Logical printer will use. If checked. .

Client PCs need a compatible IPP Client program. ■ The Print Server must have a valid IP Address. the printer will be attached to a computer or other device which functions as an IPP Server. a client program is supplied on the Print Server's CD-ROM. you need to register the domain name for the URL. Normally. However. The Client must also know the IP Address or URL or the IPP Server. Internet Printing Protocol (IPP) IPP (Internet Printing Protocol) is a standards-based system to allow remote printing from a PC to any accessible printer. IPP Server Configuration The Print Server contains the necessary firmware to act as an IPP Server. Unless clients are using Windows 2000 or XP. If it is not convenient to provide the CD-ROM. you must provide your clients with the supplied IPP Client software. located in the IPP folder. For printing via the Internet.EXE file. Gateway or Firewall linking your LAN to the Internet must NOT block the IPP protocol. rather than an IP Address on your local LAN. ■ ■ ■ . supply the IPP_CLIENT. the following requirements must be met. No additional configuration is necessary. Windows 2000 and XP include a suitable IPP client. Any Router.6 SPECIAL FEATURES This chapter covers the special features of the Print Server. To use a URL rather than an IP Address. You must advise clients of the correct URL or IP Address of the IPP Server. the Print Server's IP Address must be external (allocated by your ISP). For other versions of Windows.

3 At the next screen. run the Autorun. and select IPP Client. If the program does not start automatically. IPP Client Configuration 1 Run the Add IPP Port program entry created by the installation.52 CHAPTER 6: SPECIAL FEATURES IPP Client Setup Windows 98/ME For these platforms. IPP Client software is supplied on the CD-ROM. Installing from the CD-ROM 1 Insert the CD-ROM in your drive. 4 Click Next.EXE) to users via E-mail.EXE 1 Run this program to unzip the included files. 2 Follow the prompts until you reach the Install 3Com Print Server Utilities screen. and step though the remaining screens to complete the installation. select the Install IPP Client option. Figure 27 IPP Port . Installing using IPP_CLIENT. 3 Follow the prompts to complete the installation.exe program in the top-level folder. 2 The IPP Setup program will then run. Also you can distribute the setup program (IPP_CLIENT. A screen like the following will be displayed.

and enter details of your Proxy Server. Ensure that the new printer uses the IPP port. Follow the prompts to complete the process. Installation is now complete. A connection to the IPP Server will be established at this time. The Proxy Server and other options are set individually for each IPP Port. or Click Add New Printer to create a new printer to use the IPP port.Internet Printing Protocol (IPP) 53 2 If Internet access from your location is via a Proxy Server. 5 Click Save to create the IPP port on your system. and select the appropriate port. repeat the entire procedure. This will be the same as your Browser configuration. check Access IPP Server via Proxy Server. This will start the Add Printer wizard. ■ ■ To create additional IPP Ports. 3 Enter the IP Address or URL of the IPP Server. You will see a message confirming that the port has been created. then the following dialog: Figure 28 Select Printer for IPP Port 6 Either select an existing printer to use the new port. and click OK. . 4 Click Select Device Port to view the available ports on the IPP Server.

Retry Count sets how many connection attempts will be made. ■ IPP Client Setup Windows 2000/XP Windows 2000 and XP have their own IPP Client. To use the Windows IPP Client with the Print Server. ■ Retry Interval sets the time interval (in seconds) between connection attempts.Settings . and click Next to see the Locate your Printer screen. as shown below. 2 Select Network Printer. you can reach the screen shown in Figure 27 using the Windows Port Settings button: 1 Open the Printers folder (Start . or the remote server is very busy. There are two settings .Retry Interval and Retry Count . and there is no need to install the supplied IPP Client Software. Increase this number if you have a poor connection.54 CHAPTER 6: SPECIAL FEATURES Changing the IPP Port Settings After the IPP port is created. depending on your version of Windows). or the remote server is very busy. Increase this number if you have a poor connection.which can be adjusted if you have problems connecting to the IPP Server. . 3 Locate and click the Port Settings button (Details or Port tab. and select Properties.Printers) 2 Right-click the IPP Printer. follow this procedure: 1 Start the Add Printer wizard.

Internet Printing Protocol (IPP) 55 Figure 29 Windows 2000 .Locate your Printer 3 Select Connect to a printer on the Internet or on your Intranet. 7 Click Next. the following dialog will be displayed. The IPP printer is now ready for use. and P1 in UPPER case. and 631 is the port number. . Figure 30 Windows 2000: No printer driver 6 Click OK. with ipp in lower case. and the printer on that port is on-line. 4 These entries are case sensitive. 5 If the connection can be established. and complete the Wizard. and enter the URL of the IPP Server as follows: Port 1 ip_address:631/ipp/P1 where ip_address represents the IP Address of the IPP Server. and then select the printer manufacturer and model to match the printer connected to the port on the IPP Server. They must be entered as shown.

See the previous section for details.which can be adjusted if you have problems connecting to the IPP Server. An IPP Server may be unavailable for any of the following reasons: ■ ■ It is powered off. The Server's IP Address has changed. . A printer problem has caused the IPP Server to cease responding. ■ ■ ■ If using the supplied IPP Client software. Network congestion causes the connection attempt to time out. your Internet connection needs to be active. you can use the Query IPP Printer program installed with Add IPP Port to check the availability of the remote IPP Server. and a restart (reboot) is required. If the IPP Server is not on your network.56 CHAPTER 6: SPECIAL FEATURES Using IPP Printers The IPP Printer can be selected and used like any other Windows printer. The Internet connection for the IPP Server is down.Retry Interval and Retry Count . there are 2 settings . If using the supplied IPP Client software.

and the solutions to them. . Check the power supply or power connection. after following the advice in these documents. Reset the Print Server by disconnecting the power supply and connecting it again. so configuration is not possible. Overview If you encounter printing difficulties. 1 Solution No. please refer to the appropriate section. 3 Solution No. 2 All the Print Server's LEDs are off. 2 Solution No. please contact your dealer for further advice. Print Server's RED status LED continuously stays on. The Print Server unit can not be found on the LAN. If using the Wireless Interface ■ Problem No. the Print Server still does not function properly.7 TROUBLESHOOTING This chapter describes some problem which may arise. 1 Problem No. 3 Ensure that WEP is disabled on your other Wireless stations. Hardware & Connection Problems Problem No. If.

■ Problem No. Solution No. then the Print Server will retain its IP Address without the DHCP Server being aware of it. To use both the Wireless and LAN interfaces. You must use the wired interface for initial configuration. Simply reset the Print Server so it will obtain a new IP Address. The link LED for the port to which the Print Server is connected should be ON. 4 I am using DHCP. If the Print Server is left on. there is a problem in the network cable. use Network Neighborhood and try to browser the network. Ensure that the PC used for configuration has the TCP/IP network protocol installed. the Wireless mode must be set to "Ad-hoc". If using TCP/IP: ■ Ensure that there are no routers between the Print Server and the PC used for configuration. but the DHCP server is turned off. You must Power Off the Print Server before connecting or disconnecting the LAN cable. If it is Off. it is not possible for Wireless stations to connect to the Print Server. which is within the range used by the DHCP server. If using Infrastructure mode. If so. this setting should be Enabled. The Access Point itself has a blank (null) SSID. ensure that your Access Point allows connection by Wireless stations with a SSID of ANY or null (blank). Test its network connection by seeing if you can locate other LAN devices from the PC. and getting an IP Address conflict involving the Print Server. 4 . If there is a setting Broadcast SSID or Allow SSID of ANY. ■ ■ ■ If using the Wired 10/100BaseT interface: ■ Check the Hub. For example. This problem would also arise if you assigned static IP Address. use another address which is NOT within the range used by the DHCP server.58 CHAPTER 7: TROUBLESHOOTING ■ If using Ad-hoc mode. because its default mode is Infrastructure.

Problem No. Try selecting LaserWriter 7 instead of LaserWriter 8. This is a problem that occurs in some application programs. Choose other selections. Some of the fonts. 4 If the printer resides on a network with multiple zones. 3 My EPS file does not print with the correct fonts. or 4 Up. Problem No. 3 Make sure the printer has not been renamed since its last appearance in the Chooser. 5 . Try to use ASCII encoding. 3 Solution No. make sure the correct zone is selected from the AppleTalk Zones box in the Chooser. Try the following: 1 Make sure that AppleTalk is on (the button next to Active is highlighted in the Chooser). 2 Make sure the printer has been on and in the READY state for a few minutes. If you have selected the Layout value. you cannot access the Remaining from item. 4 Problem No. A cover page prints either on the first or the last page of the document. ■ Problem No. I can not select the Remaining from: item in the print dialog box. which are in your print file may not be supported by the printer. 2 Solution No. 2 Can not find the Print Server's name in the Chooser. 2 Up. 4 Solution No. Try downloading the fonts contained in the EPS file before printing the saved EPS file. 1 Solution No. 1 Why do I get an incorrect printout? Some possible reasons are: ■ You may have chosen Binary encoding to print the file.AppleTalk (Macintosh) Problems 59 AppleTalk (Macintosh) Problems Problem No.

7 When I send a print job.(either Binary or ASCII). Sometimes the printer cannot match up the colors as closely as wanted. perform the following steps: ■ Solution No. Insert extra page breaks in your document to avoid the cover page printing on the first or last page of your document.60 CHAPTER 7: TROUBLESHOOTING Solution No. 5 Select one of these solutions: ■ ■ Turn the cover page feature off. 4 Configure the Print Server to use the same protocol as the printer and computer. 7 Solution No. brightness) are adjusted correctly. . 2 Set your printer to the correct protocol. ■ Problem No. You should check your printer. 3 Use the computer's Print submenu to configure your computer to use the protocol you have chosen. I get a PostScript Command error or no print out. Check the communication protocols. 6 Choose Calibrated Color/Grayscale in the Print pop-up menu in the Print Options dialog box. Check your monitor to make sure all settings (for example. When the printer receives a color file. The printer will make adjustments to match the colors. To configure your system: 1 Choose which protocol you are going to use. The computer. it tries to match the printed output color to the screen color. it may not give you a choice. Problem No. To alleviate this problem. 6 The colors on my printed output do not match the colors on my computer screen. Print Server and printer must all be configured to the same communication protocol.

3 Select this item. Print Server Driver or Print Server Port. 1 Remove the existing installation Restart your PC To remove an existing printer port installation: 1 Open Start . click Add/Remove.Add/Remove Programs 2 Look for an entry with a name like Shared Port. 2 .Control Panel . 2 Select Network Printer when prompted How is the printer attached to your Computer?. and confirm the deletion. I received an error message and the installation was aborted. Problem No.Settings . Before attempting another installation: ■ ■ Solution No. enter a dummy value such as shown below. the printer was not installed.Windows Printing Problems 61 Windows Printing Problems Problem No. 1 When I tried to install the Printing software for Peer-to-Peer printing.. but when I selected a port on a Print Server and clicked Add. as follows: 1 Start the Add Printer Wizard. Do NOT select Yes for Do you print for MS-DOS programs? Solution No. 2 On Windows 98. and click Next. This may be caused by an existing installation of the printer port software. 3 When prompted for the Network Path or Queue. I installed the Print Port Driver for Peer-to-Peer Printing. Shared Printer Port. Try installing the Printer using the standard Windows tools.

5 Go to the Printers folder (Control Panel . and select Properties. This is OK. If prompted about sharing the printer. as shown below.62 CHAPTER 7: TROUBLESHOOTING 4 The printer wizard will display a message stating that The Network Printer is off-line. Continue the Add Printer Wizard until finished. Then select the Details tab.Printers). . The printer icon will be grayed out indicating the printer is not ready. 6 Right-click the Printer. do NOT enable Sharing.

Windows Printing Problems


7 Click Add Port. On the resulting screen, select Other, then Printer Server, as the port to add, as shown below.

8 Click OK to see the Print Port Configuration screen, as shown below.

9 Click the Browse Device button, select the desired Print Server, and click OK. 10 Click OK to return to the Printers folders, and right-click on the Printer. Ensure that the Work off-line option is NOT checked.



The Printer should no longer be grayed out, and is ready for use. The screens shown above are from Windows 98. Other versions of Windows may look slightly different, but the process is identical. Problem No. 3 I have a Windows-only printer, and when I tried to install the Peer-to-Peer Print driver on Windows 98/ME, installation failed. Some Windows-only printers cannot be networked. If a Windows-only printer cannot be installed using the Windows Add New Printer wizard, but only by using a program provided by the printer manufacturer, then it probably can not be networked. Try the procedure described above (Solution 2). If you can not select a Printer Driver for your printer within the Add Printer wizard, then the printer can not be networked. Problem No. 4 Using Windows 2000/XP, I installed the printer using LPD as recommended, but I can not print.
■ ■

Solution No. 3

Solution No. 4

Check that the correct Printer driver is being used. Try disabling the Bidirectional printing support, as follows:
■ ■ ■ ■

Open the Printers folder. Right-click on the Printer, and select Properties. Select the Ports tab. Uncheck the Enable bidirectional support checkbox.

Windows Printing Problems


Problem No. 5

When printing from some software applications such as Power Point, it takes a long time and the print out is incorrect. The problem is due to the printer, which is being configured to Start printing after the first page is spooled. To change this setting:
■ ■ ■ ■

Solution No. 5

Go to Control Panel - Printers and click on your printer. Then select File - Properties - Details. When the Details screen appears, click the Spool Settings button. When the Spool Settings dialogue box appears, choose Start printing after last page is spooled and click OK.

Problem No. 7 Solution No. 7

How Do I Print to the Print Server's printer from a MS-DOS program? Set the MS-DOS program to use LPT1 (parallel port 1) then Capture the output and re-direct it to the Print Server's printer. Windows 98/ME 1 Select Start - Settings - Printers to open the Printers folder. 2 Right-click the Print Server's Printer, and select Properties 3 On the Details tab, click the Capture button to see the Capture Printer Port button, shown below.

66 CHAPTER 7: TROUBLESHOOTING 4 On this dialog: ■ ■ Select the Device. ■ Check the Reconnect at logon checkbox. net use lpt1 \\SC3000014\P1 /persistent:yes) To terminate this capture. use the following command at the command prompt: net use lpt1 /delete . the capture setting will be lost when Windows is restarted. 3 Enter the following command: net use lpt1 \\printer_name\P1 /persistent:yes Where printer_name is the actual name of your printer (for example. Enter or select the Path to the printer: \\printer_name\P1 Where printer_name is the actual name of your printer (for example \\SC3000014\P1). Windows 2000/XP 1 Login as Administrator. normally LPT1 (parallel port 1). If this is not done. 2 Open the command prompt window.

as described below. 2 Press and hold the diagnostic button. a diagnostic page will be printed. There are no NetWare File Servers without TCP/IP support between the Print Server and the UNIX host. 1 Power down the Print Server OFF. While pressing the button. 3 If you continue pressing the button for 10 seconds. 2 . Use the ping command to see if the Print Server is a valid device on the network. as shown on a sticker on the base of the device. showing the new (default) settings. 1 Solution No. There are no routers between the Print Server and the UNIX host during IP address assignment. You have used the correct hardware address. Solution No. then configure as for a new device. 2 The Print Server’s IP address is forgotten and it needs to be installed in a new environment. ■ ■ ■ Problem No. Check the following: ■ ■ The network cable is OK.Unix Problems 67 Unix Problems Problem No. power up the Print Server. 1 Print Server device is not recognized. Use the Reset button to restore the factory default settings.


CE. Class B Environmental Specifications Operating Temperature Storage Temperature Shipping Temperature Operating Humidity Storage Humidity Shipping Humidity 0 ~ 40°C -10 ~ 70°C -40 ~ 70°C 10 ~ 80% 5 ~ 90% 5 ~ 100% Protocol Support TCP/IP NetBeui AppleTalk Feature Support HTTP Setup E-mail Printing IPP Support AutoIP . 5V DC 2 1 10/100BaseT FCC.0 Port Ethernet Connecter FCC / CE 5.5w max.A General Specifications SPECIFICATIONS Print Server Power Consumption External Power Adapter LEDs USB 2.

If this equipment does cause harmful interference to radio or television reception. any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This equipment generates. which can be determined by turning the equipment off and on. Increase the separation between the equipment and receiver. if not installed and used in accordance with the instructions. These limits are designed to provide reasonable protection against harmful interference in a residential installation. may cause harmful interference to radio communications. This device complies with Part 15 of the FCC Rules. Consult the dealer or an experienced radio/TV technician for help. uses and can radiate radio frequency energy and. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.use only shielded interface cables when connecting to computer or peripheral devices). the user is encouraged to try to correct the interference by one of the following measures: ■ ■ ■ Reorient or relocate the receiving antenna. there is no guarantee that interference will not occur in a particular installation. . and 2 This device must accept any interference received. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. Operation is subject to the following two conditions: 1 This device may not cause harmful interference. including interference that may cause undesired operation. pursuant to Part 15 of the FCC Rules. FCC Radiation Exposure Statement This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. (Example . However. ■ To assure continued compliance.70 APPENDIX A: SPECIFICATIONS Regulatory Approvals FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device.

. EMC Standards EN 55022 Class B FCC Part 15 Class B* ICES-003 Class B VCCI Class B Category 5 screened cables must be used to ensure compliance with the Class B requirements of the above standards.Regulatory Approvals 71 This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. The use of unscreened cables (Category 3 or Category 5) complies with the Class A requirements. including the following safety and EMC standards: ■ ■ ■ EN300328-2 EN301489-1/-17 EN60950 CE Marking Warning This is a Class B product. CE Standards This product complies with the 99/5/EEC directives.


5 In the Name of printer or print queue on that server dialog box. 3 Select Add Port….B Windows NT4. Microsoft TCP/IP Printing Support must be installed. enter the appropriate logical printer number (for example.Settings . select the Add option and enable it as usual. Adding a TCP/IP Remote Printer 1 Go to Start . select My Computer and click Next. 3 If you added services in step 2. then select LPR Port and click New Port.Settings . then add a TCP/IP Remote Printer. Otherwise. L1) as previously configured on the Print Server.0 Server WINDOWS SERVER CONFIGURATION If using Windows Windows NT 4. ■ Adding TCP/IP Printing Support 1 Go to Start .Network. enter the Print Server's IP address. 4 In the Name of Address of server providing lpd: dialog box. If it is not enabled. 2 Click the Service option and ensure that Microsoft TCP/IP Printing is enabled.Printer and invoke the Add Printer wizard. . add a TCP/IP Remote Printer. 2 When prompted with This printer will be managed by. ■ If it is already installed. reboot the computer for the changes to take affect. install TCP/IP printing support.0. as described below.Control Panel .

right-click the new printer. enter the shared printer name. 8 In the Shared dialog box. 4 Follow the prompts to complete the installation. Users will see this name when browsing for the printer during installation.74 APPENDIX B: WINDOWS SERVER CONFIGURATION 6 Click OK. 2 Locate and double-click the Print Server. select Network Printer. ■ Select Shared As: and enter an appropriate name for this printer. select the desired port. Windows 2000/2003 Server 1 Start the Add Printer Wizard. 5 In the Printers folder. and click Next. The shared name is how other users will see this printer. When returned to the Printer Ports window. then click Next to browse for the Print Server. . simply select Close and then install your printer driver as usual. and select Sharing. Click OK to save and exit. and select the correct Manufacturer and Model for this printer. select the Sharing radio button. 7 When prompted whether or not the printer will be shared. Client PCs can now be configured as described in Chapter 4. A message like the following will be displayed: Figure 31 Windows 2000 Message Figure 32 Windows2003 Message 3 Click OK.

6 Click OK to close this Window. click Additional Drivers and install printer drivers for other versions of Windows. This will assist users during the installation process. . such as Windows 98.Windows 2000/2003 Server 75 ■ If desired. Client PCs can now be configured as described in Chapter 4. Configuration is now complete.


you must do ONE of the following: ■ Check your DHCP server (if you have one).0. Configure your BOOTP Server (if you have one). as described in the following sections. Print Server IP Address Configuration Because it supports dynamic IP Address allocation using DHCP or BOOTP. LPD Configuration Configuration for the most common platforms is described below. Therefore.0. ■ ■ Ensure that the TCP/IP settings are correct for your network. The logical printers (for example. L1) must be configured correctly to match your system. as described in Chapter 5.C Overview UNIX SYSTEMS Your Print Server supports the LPD Unix printing method. to provide an IP address to the Print Server. which is supported by all common Unix systems. then restart the Print Server. This is NOT a valid IP Address. . ■ ■ Other Print Server Configuration The recommended method to configure the Print Server is to use the Web-based interface.0. Use a Windows platform and run the Setup Wizard to allocate a valid IP Address to the Print Server. the Print Server ships with an IP Address of 0. and determine the IP Address allocated to the Print Server. You must configure both the Print Server itself and your Unix system.

Type of print spooler on remote Use default value (AIX Version xxx). 6 Print using the following command: lp -d printer_queue file_name where: ■ ■ printer_queue is one of the entries used in Name of queue to add. Keep the following points in mind: .lpd. ensure that an IP Address has been assigned to the Print Server. using the name you assigned to the Print Server.15 Before proceeding. which indicates which printer is attached.lpd. LPD on System V Before beginning LPD Setup. 4 Create the required number of queues (one for each logical printer) by selecting: a Add a Print Queue b Remote (Printer attached to Remote Host) c Standard Processing 5 Use the following information: Field Name of queue to add Hostname for remote server Name of queue on remote server Entry Use a single-word queue name. perform the following steps. file_name is the file you wish to print. Print Server name as used in /etc/hosts. 2 Start the LPD daemon if it is not running.78 APPENDIX C: UNIX SYSTEMS LPD on IBM AIX 4. ensure that the Print Server has been assigned an IP Address. L1 to service this queue. server Ensure that the logical printers are configured in the Print Server. To setup your AIX system for LPD printing. 1 Add the Print Server to /etc/hosts. using the following command: start src -s qdaemon 3 Start the system administration tool smit and select Print Spooling. for example. Logical printer number.

The entry is really one line. Add remote printer(s) Sample Command /usr/lib/lpshut /usr/lib/lpadmin -p printer_name -v /dev/null /usr/lib/lpsched enable printer_name accept printer_name mkdir /usr/spool/Spooler_directory chown daemon /usr/spool/Spooler_directory chmod 775 /usr/spool/Spooler_directory chgrp daemon /usr/spool/Spooler_directory See following section Adding Remote Printers A remote printer is added by inserting the following line in the /etc/printcap file. but can be entered as shown. Procedure Action Stop Print Services Add a System Printer Restart the Print Services Enable printing to the new printer device Start accepting jobs for the new printer device Create a spooling directory Make spooling daemon the owner of this directory Create read/write permissions Give permissions to LPD processes. The remote printer names LPD protocol meets BSD system standards.LPD Configuration 79 ■ ■ The remote host name is the name of the Print Server. In the sample commands shown. printer_name is the name of the Print Queue serviced by the Print Server. Printer_name|Remote_Printer_Alias:\ [Tab] :lp=:\ [Tab] :rm=PS_NAME:\ [Tab] :rp=Logical_Printer_name:\ [Tab] :sd=Spooler_directory:\ [Tab] :mx#0: . which is used to spool the print jobs. Use a TAB character where shown. and Spooler_directory is the name of the directory.

PS_NAME is the Print Server name defined in /etc/hosts. The procedure is described below. 1 Start your X-windows shell. ■ ■ ■ Example: Marketing|RP1_PS123456:\ [Tab] :lp=:\ [Tab] :rm=PS_Rm203:\ [Tab] :rp=L1:\ [Tab] :sd=/usr/spool/Marketing:\ [Tab] :mx#0: Repeat this process for each Logical Printer/Print Queue combination that you wish to create. L1.80 APPENDIX C: UNIX SYSTEMS where: ■ Printer_name is the Print Queue name used to store jobs for the corresponding logical printer. for example. LPD on Linux If using the command line. For the printer type. 2 Select Control Panel. Spooler_directory is the directory you created in Step 6. but may vary according to your version of Linux. Logical_Printer_name is the logical printer name on the Print Server. On recent Linux distributions. select Remote Unix (lpd) Queue. 4 Use the following data to complete the resulting dialog. you can use the graphical X-windows interface instead of the command line. the procedure is the same as for System V (above). 3 Select Add. then Printer Configuration. Field Name Spool Directory File Limit Data Enter a name for this printer /var/spool/lpd/name_of_printer 0 (no limit) .

and the printer is now available for use. and exit the Printer Configuration. The remote printer name is the logical printer (for example. Configuration is now completed. Save this data. LPD on BSD Before continuing.LPD Configuration 81 Remote Host Name or IP Address of Print Server (for example. In the sample commands shown. L1 is port 1. and L2 is port 2 if the Print Server has 2 ports. SC3000014) Note: host file entry is required to use the name instead of IP Address Remote Queue Ln Where n is the Logical Printer number By default. L1) on the Print Server. If asked for the LPD type. enter the service type as BSD. ensure that an IP Address has been assigned to the Print Server. Remember the following: ■ ■ The remote host name is the name of the Print Server. which is used to spool the print jobs. Procedure Action Create a spooling directory Set spooling daemon as owner of this directory Create read/write permissions Give permissions to LPD processes Add remote printer(s) Start lpc print mechanism Sample Command mkdir /usr/spool/Spooler_dir chown daemon /usr/spool/Spooler_dir chmod 775 /usr/spool/Spooler_dir chgrp daemon /usr/spool/Spooler_dir See below lpc start printer_name . printer_name is the Print Queue serviced by the logical printer on the Print Server. and Spooler_dir is the name of the directory.

. Printer_name|Remote_Printer_Alias:\ [Tab] :lp=:\ [Tab] :rm=PS_NAME:\ [Tab] :rp=Logical_Printer_name:\ [Tab] :sd=Spooler_directory:\ [Tab] :mx#0: where: ■ Printer_name is the Print Queue name used to store jobs for the corresponding logical printer. L1. for example.82 APPENDIX C: UNIX SYSTEMS Adding Remote Printers A remote printer is added by inserting the following line in the /etc/printcap file. but can be entered as shown. Logical_Printer_name is the logical printer name on the Print Server. PS_NAME is the Print Server name defined in /etc/hosts. Use a TAB character where shown. Spooler_directory is the directory you created in Step 6. ■ ■ ■ Example: Marketing|RP1_PS123456:\ [Tab] :lp=:\ [Tab] :rm=PS_Rm203:\ [Tab] :rp=L1:\ [Tab] :sd=/usr/spool/Marketing:\ [Tab] :mx#0: Repeat this process for each Logical Printer/Print Queue combination that you wish to create. The entry is really one line.

refer to your UNIX manual.LPD Configuration 83 Printing using LPD For LPD printing instructions. . the /etc/hosts file is sent to the printer queue Marketing. filename is the name of the file you wish to print. It will then be sent to the logical printer associated with this queue. ■ Example: lpr -P Marketing /etc/hosts In the above example. The following example is for a BSD system: lpr -P printer_name filename where: ■ printer_name is the name of the Print Queue defined on the Unix host.


the Novell server must be running Novell NetWare 5.0 Server as Admin and start the NetWare Administrator program Nwadmn32. TeSupp). 1 Login to NetWare 5. Public Access Printing allows anybody on the network to access the printer. 3 Select Create . ■ The following procedure is designed to enable Public Access Printing under NDPS.exe. . This printing method uses LPR over TCP/IP.2. Creating an NDPS Manager Object If an NDPS Manager Object already exists. not the Netware protocol. and the PCs (clients) must be running IntranetWare Client V2. or later. skip this procedure and proceed to Creating an NDPS Printer Agent.Object from the menu bar to view the New Object dialog. The Create NDPS Manager Object window shown below will appear.D Overview NETWARE ■ The Print Server must be configured as a valid device on your TCP/IP network. 4 Select NDPS Manager as the object to create. 2 Select the container on NetWare Administrator where you want the NDPS Manager object to reside (for example. To use NDPS (Novell Distributed Printing Services).



Figure 33 Create NDPS Manager Object

5 Type a name in the NDPS Manager Name (for example, SerMGR in Figure 33 above). 6 Browse the Resident Server and select where you want the NDPS Manager object to be assigned (for example, TECH_50.TeSupp in Figure 33 above). 7 Browse the Database Volume and select where you want the NDPS Manager database to be assigned (for example, TECH_50_SYS.TeSupp in Figure 33 above). 8 Click Create. The new NDPS Manager will appear in the main browser window.

To start the NDPS Manager in future, enter the following command at the console: LOAD NDPSM then select the NDPS Manager object. To start the NDPS Manager whenever you bring up the server, add a command like the following to your server's AUTOEXEC.NCF file: LOAD NDPSM SerMGR.TeSupp The last item is the name of the NDPS Manager object you wish to load.

9 After creating an NDPS Manager, you can create NDPS printers by using NetWare Administrator, as explained below.

Creating an NDPS Printer Agent


Creating an NDPS Printer Agent

To create Public Access Printers using the NDPS Manager Object in NetWare Administrator, follow this procedure: 1 Start the NDPS Manager object you will be using to control the Printer Agent. 2 At the Identification page, click the Printer Agent List. 3 Click New to see the Create Printer Agent window, as shown below.
Figure 34 Create Printer Agent

4 Enter the desired name for the Printer Agent (PA) Name. 5 Normally, the NDPS Manager will be the NDPS Manger object you are using. 6 Select Novell Printer Gateway in the Gateway Type, see Figure 34 above. 7 Click OK and then select the available printer. 8 Select Remote (LPR on IP) in the Connection Type. 9 Click Next to see the following Configure Port Handler screen.



Figure 35 Configure Port Handler

10 In the Host address IP field, enter the IP Address previously assigned to the Print Server device. 11 In the Printer Name field, enter the Logical Port name on the Print Server (L1 for Port 1, L2 for port 2). 12 Click Finish, then select appropriate drivers for Windows 98 etc as required. 13 The new Printer Agent will now appear in the Printer Agent List window. Repeat this procedure for any other ports on the Print Server, or for any other logical printers you wish to use. Client PCs can now be configured as described in Chapter 4.

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