3Com OfficeConnect Wireless 54Mbps 11g Print Server User Guide

3CRWPS10075

http://www.3com.com/
Part No.: DUA1007-5AAA01 Rev. 01 Published July 2004

3Com Corporation 350 Campus Drive, Marlborough, MA USA 01752-3064

Copyright © 2004, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time. If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hard copy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you. UNITED STATES GOVERNMENT LEGEND If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following: All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this User Guide. Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries. 3Com, and the 3Com logo are registered trademarks of 3Com Corporation. Intel and Pentium are registered trademarks of Intel Corporation. Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Novell and NetWare are registered trademarks of Novell, Inc. UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company, Ltd. Netscape Navigator is a registered trademark of Netscape Communications. IEEE and 802 are trademarks of the Institute of Electrical and Electronics Engineers, Inc. All other company and product names may be trademarks of the respective companies with which they are associated. ENVIRONMENTAL STATEMENT It is the policy of 3Com Corporation to be environmentally-friendly in all operations. To uphold our policy, we are committed to: Establishing environmental performance standards that comply with national legislation and regulations. Conserving energy, materials and natural resources in all operations. Reducing the waste generated by all operations. Ensuring that all waste conforms to recognized environmental standards. Maximizing the recyclable and reusable content of all products. Ensuring that all products can be recycled, reused and disposed of safely. Ensuring that all products are labelled according to recognized environmental standards. Improving our environmental record on a continual basis. End of Life Statement 3Com processes allow for the recovery, reclamation and safe disposal of all end-of-life electronic components. Regulated Materials Statement 3Com products do not contain any hazardous or ozone-depleting material. Environmental Statement about the Documentation The documentation for this product is printed on paper that comes from sustainable, managed forests; it is fully biodegradable and recyclable, and is completely chlorine-free. The varnish is environmentally-friendly, and the inks are vegetable-based with a low heavy-metal content.

CONTENTS
ABOUT THIS GUIDE
Naming Convention 9 Conventions 10 Feedback about this User Guide

10

1

INTRODUCTION
Features 13 Safety Instructions 14 Package Contents 15 Physical Details 15 Print Server Connection LED Indicators 16 Diagnostic Push Button

15 16

2

LAN INSTALLATION
Before You Begin 17 Installation Procedure 17 Preparation 17 Power Up 18 Check the LEDs 19

3

WIRELESS PRINT SERVER CONFIGURATION
Overview 21 Configuration Methods 21 Using the Windows Wizard 22 Procedure 22 Wireless Configuration 23

Windows 2000/XP 54 Using IPP Printers 56 .4 CLIENT PC CONFIGURATION Overview 25 Printing Methods 25 Which printing method should I use? 25 Checking your Network Protocols (Windows 9x) Windows Peer-to-peer Printing 27 Windows 2000/XP Setup 27 Windows 9x/ME Setup 30 PTP Printer Port Setup 31 Windows SMB Printing 35 Windows with Server-based Print Queues 36 Macintosh (AppleTalk) 38 Software Requirements 38 AppleTalk Setup 38 Printing 38 Macintosh OS X 39 LPR printing Setup 39 26 5 WEB-BASED MANAGEMENT Overview 41 Preparation 41 Connecting to the Print Server 42 Configuration Screens 42 Configure Server 42 AppleTalk 43 NetBEUI 44 TCP/IP 45 Wireless Configuration 46 Other Screens 49 6 SPECIAL FEATURES Internet Printing Protocol (IPP) 51 IPP Server Configuration 51 IPP Client Setup .Windows 98/ME 52 IPP Client Setup .

1 57 Problem No. 7 60 Windows Printing Problems 61 Problem No. 1 59 Problem No. 3 59 Solution No. 3 57 Solution No. 3 64 Solution No. 4 58 AppleTalk (Macintosh) Problems 59 Problem No. 2 59 Problem No. 5 59 Solution No. 5 65 Solution No. 1 61 Problem No. 1 61 Solution No. 2 57 Solution No.7 TROUBLESHOOTING Overview 57 Hardware & Connection Problems 57 Problem No. 4 64 Solution No. 4 59 Problem No. 3 57 Problem No. 3 59 Problem No. 4 58 Solution No. 5 65 . 7 60 Solution No. 4 59 Solution No. 2 57 Problem No. 5 60 Problem No. 1 57 Solution No. 2 61 Problem No. 6 60 Problem No. 3 64 Problem No. 1 59 Solution No. 6 60 Solution No. 4 64 Problem No. 2 59 Solution No. 2 61 Solution No.

Problem No. 1 Solution No. 1 Problem No.0 Server 73 Adding TCP/IP Printing Support Adding a TCP/IP Remote Printer Windows 2000/2003 Server 74 73 73 C UNIX SYSTEMS Overview 77 Print Server IP Address Configuration 77 Other Print Server Configuration 77 LPD Configuration 77 LPD on IBM AIX 4. 7 Unix Problems 67 Problem No.15 78 LPD on System V 78 LPD on Linux 80 LPD on BSD 81 Printing using LPD 83 . 2 Solution No. 2 65 65 67 67 67 67 A SPECIFICATIONS General Specifications 69 Protocol Support 69 Feature Support 69 Regulatory Approvals 70 FCC Statement 70 FCC Radiation Exposure Statement EMC Standards 71 CE Standards 71 CE Marking Warning 71 70 B WINDOWS SERVER CONFIGURATION Windows NT4. 7 Solution No.

D NETWARE Overview 85 Creating an NDPS Manager Object 85 Creating an NDPS Printer Agent 87 E OBTAINING SUPPORT FOR YOUR PRODUCT Register Your Product to Gain Service Benefits Purchase Value-Added Services 89 Troubleshoot Online 89 Access Software Downloads 90 Contact Us 90 Telephone Technical Support and Repair 90 89 .

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Most user guides and release notes are available in Adobe Acrobat Reader Portable Document Format (PDF) on the 3Com World Wide Web site: http://www. follow the information in the release note. Category 3 and Category 5 Twisted Pair Cables are referred to as Twisted Pair Cables throughout this guide.com Naming Convention Throughout this guide. If a release note is shipped with the Print Server and contains information that differs from the information in this guide. the 3Com OfficeConnect Wireless 54Mbps 11g Print Server is referred to as the “Print Server”.ABOUT THIS GUIDE This guide describes how to install and configure the 3Com OfficeConnect Wireless 54Mbps 11g Print Server.3com. it assumes a basic working knowledge of LANs (Local Area Networks). This guide is intended for use by those responsible for installing and setting up network equipment. consequently.. .

select Contents. Example: Press Ctrl+Alt+Del Italics are used to: ■ ■ Words in italics Emphasize a point. Information that alerts you to potential personal injury. the key names are linked with a plus sign (+). Table 2 Text Conventions Convention The words “enter” and “type” Keyboard key names Description When you see the word “enter” in this guide. or device. and then press Return or Enter. Click OK. Identify menu names. Denote a new term at the place where it is defined in the text. menu commands. system. Information that alerts you to potential loss of data or potential damage to an application. you must type something. Please e-mail comments about this document to 3Com at: pddtechpubs_comments@3com. ■ Feedback about this User Guide Your suggestions are very important to us. Examples: From the Help menu. They will help make our documentation more useful to you.” If you must press two or more keys simultaneously.10 ABOUT THIS GUIDE Conventions Table 1 and Table 2 list conventions that are used throughout this guide. and software button names.com Please include the following information when commenting: ■ ■ ■ Document title Document part number (on the title page) Page number (if appropriate) . Table 1 Notice Icons Icon Notice Type Information note Caution Warning Description Information that describes important features or instructions. Do not press Return or Enter when an instruction simply says “type.

please refer to the Support and Safety Information sheet. .Conventions 11 Example: ■ ■ ■ 3Com OfficeConnect Wireless 54Mbps 11g Print Server User Guide Part Number DUA1007-5AAA01 Page 24 Do not use this e-mail address for technical support questions. For information about contacting Technical Support.

12 ABOUT THIS GUIDE .

The Print Server supports up to four protocols: TCP/IP. The Web-based interface provides an easy method of configuration in TCP/IP networks. and NetBEUI. including: ■ Wireless LAN Support. Windows IPP Client software is also supplied. Your Print Server was designed to provide a simple and efficient network printing solution.1 INTRODUCTION This chapter provides an overview of your Print Server's features. Internet Printing Protocol (IPP) Support. SMB (Service Message Block). NetWare (NDPS LPR printing). Wireless stations supporting the IEEE 802. This allows the Print Server to be used even where space is limited. It features an Ethernet interface port and operating system support includes Unix.11b or IEEE 802. Web-based Interface. Both LAN and WLAN users can print to the attached printer or printers. allowing clients. AppleTalk (EtherTalk). Versatility. Features Congratulations on the purchase of your new Print Server. regardless of your client platform. and Microsoft Windows. The Print Server can act as an IPP (Internet Printing Protocol) Server. Compact Size. It is packed with features. ■ ■ ■ ■ ■ . Easy Installation. suppliers. The Print Server makes adding printers or plotters to your network simple.11g standard can interoperate with the Print Server. colleagues and others to print to your printer from anywhere on the Internet.

6 If using an extension cord. 7 Do not attempt to service this device. The device has been dropped or the casing has been damaged. Use only a slightly dampened cloth for cleaning. Refer all servicing to qualified service personnel. 8 The Print Server should be serviced by qualified service personnel under the following conditions: ■ ■ ■ ■ The power cord is damaged or frayed. consult your dealer or the local power company. ■ . as opening or removing casing may expose you to dangerous voltage points or other risks. The device may fall causing serious damage to the device. Do not use liquid or aerosol cleaners. 5 Do not pinch. The product has been exposed to rain or water. makes sure the total ampere rating of the products using the cord does not exceed the extension cord's ampere rating. and to protect your Print Server. 3 Do not place the Print Server on an unstable surface. Liquid has been spilled onto the product. ensures that the cable is properly shielded and does not pose a tripping hazard. please observe the following safety advice. 2 Avoid using this product near water. 1 Unplug this device from its power source before cleaning. If you are not sure of type of your local power supply. The product does not operate normally in accordance with the operating instructions. crimp or otherwise damage the power cord. 4 This device should only be used with the power supply type specified on the marking label.14 CHAPTER 1: INTRODUCTION Safety Instructions For your own safety. Exposure to water poses an electric-shock hazard. If exposed to foot traffic.

11g/802. Quick Install Guide. Figure 1 The Print Server Print Server Connection ■ ■ ■ 1 x USB 2.11b Wireless Station 10/100BaseT LAN connection .Package Contents 15 Package Contents You should find the following items packaged with your Print Server. ■ Physical Details This section has details of the LEDs and connectors. ■ ■ ■ The Print Server. If any items are missing.0 Printer Port IEEE 802. The Print Server Setup CD-ROM containing all support programs and this user guide. Power Adapter. contact your dealer immediately. Further details are contained in Appendix A.

Diagnostic Push Button The Print Server is fitted with a Diagnostic Push Button. containing the current settings. will be printed. PostScript printers are unable to print this page. While pressing the button.Status (Green.data is being transmitted or received on the USB Printer Port. and hold it in for 2 seconds. 2 Press the diagnostic button. 3 The test page. left). right) and Error (Red. 3 If you continue pressing the button for 10 seconds.16 CHAPTER 1: INTRODUCTION LED Indicators There are two (2) LED indicators on the top panel . During a Firmware Upgrade. The button is recessed. switch the Print Server ON. The LED indicator modes are described in the following table. a pin or paper clip can be used to press it. showing the new (default) settings. . a diagnostic page will be printed. If you have a PostScript printer. To restore the factory default settings: 1 Power down the the Print Server. the test page will not be printed. 2 Press and hold the diagnostic button. Table 3 LED Indicator Modes Status LED Off On On Blinking Blinking Error LED Off On Off Off Blinking Status Description No Power Hardware error Normal operation (idle) Normal operation . This button has 2 functions: ■ ■ Restore the factory default settings Print a test page containing all current settings. To generate a Diagnostic print out 1 Ensure that both the Print Server and the printer are ON. both LEDs will blink.

. Before starting to install your Print Server.2 LAN INSTALLATION This chapter describes how to install the Print Server in your Local Area Network. ■ ■ ■ The 3Com OfficeConnect Wireless 54Mbps 11g Print Server The Print Server Setup CD A laptop or desktop computer with an Ethernet interface and Windows operating system installed. Do not connect the Print Server while power is On. An Ethernet cable (not supplied) 5V power supply for the Print Server USB cable (not supplied) USB printer Printer Driver CD ■ ■ ■ ■ ■ Installation Procedure Preparation Use the following steps to install the Print Server in to your network. ■ Ensure the power is OFF. ensure that your printer is operating correctly via the normal direct USB connection. Before You Begin You will need the following items to complete the installation and configuration of the Print Server.

To use BOTH the LAN and Wireless interfaces. the Wireless mode must be changed to "Ad-hoc". WARNING: Use only the Power Supply unit provided with the device. Power Up Plug in the power adapter cable and power up. Power Supply units for different models are not interchangeable. To PC Initial configuration cannot be performed via the Wireless interface. To use the LAN interface. . The Default Server Name is shown on a sticker on the base of the device. the Ethernet cable needs to be inserted BEFORE powering ON. 2 Connect the printer to the Print Server's printer port. you can power off and disconnect the Ethernet cable if desired. It consists of 8 letters and/or digits. Record this name. Start-up will take only a few seconds. 3 Connect an Ethernet cable to the LAN port on the Print Server and your laptop or desktop computer. it may be needed during configuration. the Wired (LAN) interface should be used for initial configuration.18 CHAPTER 2: LAN INSTALLATION ■ Find the Default Server Name for your Print Server. 1 Make sure the Print Server and printer are powered OFF. as shown in the following diagram. After configuration.

. The Error LED should be Off.Installation Procedure 19 Check the LEDs Once start-up is complete: ■ ■ The Status LED should be On.

20 CHAPTER 2: LAN INSTALLATION .

■ . ■ ■ Configuration Methods The following methods are available to perform the required Print Server configuration: ■ Windows-based Wizard . ■ The Print Server usually requires configuration. and the configuration required would depend upon the environment in which it is installed.3 WIRELESS PRINT SERVER CONFIGURATION This chapter provides an overview of the configuration process. Overview The Print Server is designed to support many different platforms. the Network Server must be configured as detailed in Appendix B.see “Using the Windows Wizard” for details. PCs wishing to use the printer attached to the Print Server always require configuration.see Chapter 5 for details. If you wish to use a queue-based printing system using Windows NT Server/Windows 2000/Windows XP. A Windows-based Setup Wizard is also provided on the CD-ROM to simplify this task. Web-based setup . then the device is just plug-and-play. However. client PCs can print directly to the Print Server using the Peer-to-peer Printing installed by the Install 3Com Print Server Utilities option on the CD-ROM. but if there's a DHCP server on your network. See Chapter 4 for details. it is not necessary to use a Network Server-based queue.

NT4. It can be used configure the Print Server for your Network environment. even if the Print Server does not have a valid IP address. 2 On the first screen. and runs on Windows 95. ■ ■ Name of the Print Server can be changed if you wish.0. run Autorun. If the setup program does not start automatically. Select or enter the Workgroup name for this Print Server. to view a list of Print Servers on your LAN. click Setup Wizard. 98. ME. then click Next to continue.22 CHAPTER 3: WIRELESS PRINT SERVER CONFIGURATION Using the Windows Wizard The Windows-based Wizard is supplied on the CD-ROM. 5 Enter the required data on the following screen. . Procedure 1 Insert the supplied CD-ROM into your drive. Using this Wizard is the recommended method to configure the Print Server. Figure 2 Print Server Screen 3 Click Next on the first screen of the Wizard. Windows 2000 and Windows XP. shown below.exe in the root folder. 4 Select your new Print Server.

To install the Wizard on your PC. or click Suggest New Values. This allows connection to both other Wireless stations and the wired LAN. they have 2 modes: ■ Ad-Hoc . In "Infrastructure" mode. For Fixed IP Address. NOT an access point. Check that your PC and the Print Server are on the same LAN subnet. If the desired Print Server is not listed ■ ■ Check all cables to the Print Server. the settings should be set to match your other Wireless Stations. Wireless stations communicate directly with each other. the Wireless mode must be set to "Ad-hoc". For details about each setting. you only have 1 subnet. Like other Wireless stations.no Access Point is used. See Chapter 4 for details. (If you do not have a Router or Gateway on your LAN. ■ To use both the LAN and Wireless interfaces.Using the Windows Wizard 23 6 Click Next to configure the TCP/IP Screen: ■ ■ 3Com recommends that you select Fixed IP Address. although some Wireless stations will scan all channels to find compatible ad-hoc groups they can join Infrastructure (Default) . Check that the Print Server's Error LED is Off. restart the Print Server. refer to the following section “Wireless Configuration”. 8 Click Finish to save the data to the Print Server. 7 On the Wireless Screens. Each Wireless station should be set to use the same Channel.) Check that your PC has either the TCP/IP or NetBEUI network protocols installed. use the Install 3Com Print Server Utilities option. ■ ■ Wireless Configuration Wireless Mode The Print Server is a Wireless station. Use the same Network Mask and Gateway as PCs on your LAN. enter an unused address from the range used on your LAN. connecting a LAN cable will disable the Wireless interface. .all Wireless stations connect to the Access Point. If it is On.

Infrastructure Mode Must match the Access Point. If there's no Ad-Hoc group available. If there is no existing Ad-Hoc group available. . Must match the Access Point.24 CHAPTER 3: WIRELESS PRINT SERVER CONFIGURATION Required Configuration Table 4 Ad-hoc Mode SSID The Print Server will join any group with the same SSID. Channel The Print Server will join any group with the same Channel number. the Print Server will create the group using the SSID assigned to it. WEP Settings Must match the other Wireless stations. Access Point sets the Channel used. the Print Server will create the group using its own Channel number. Wireless stations automatically locate the correct channel.

and sent directly to the Print Server when it is available. and you need to print from MS-DOS programs. the Print Server must be installed on your LAN. Server-based Print Queue means that all print jobs are stored (queued) on the Network Server (for example. complex documents. For example. SMB is not suitable for large. or XP. Overview Before performing client configuration. an important job can be moved to the head of the queue. The Print Server supports a number of printing methods: ■ Printing Methods Peer-to-peer Printing means that the print jobs are stored (queued) on your PC. and printing from MS-DOS programs is supported. and configured as described in Chapter 3. 2000. Me. However.4 CLIENT PC CONFIGURATION The chapter details the client configuration required on LAN clients to use the printer or printers attached to the Print Server. 98. If using Windows. Windows SMB Printing is a Microsoft standard for using a Network Printer. However. This allows the Network Administrator to modify the Print Queue. See “Macintosh (AppleTalk)” in this chapter for details of client configuration. Both the Print Server and the attached printer must be powered ON. large print jobs may cause problems. use SMB. Windows NT/2000) and then sent to the Print Server. No additional software needs to be installed on your Windows PC. because the Print Server can not store files. and normally no configuration of the Print Server is required. NT. If using Windows 95. or you do not wish to install additional software. so if you ■ ■ ■ Which printing method should I use? ■ ■ . AppleTalk is also supported. the easiest method to use is Peer-to-peer Printing.

the installation program will check this for you.26 CHAPTER 4: CLIENT PC CONFIGURATION need this as well as MS-DOS printing. Your PC will show the name of the your Network card rather than PCI Fast Ethernet Adapter. Windows programs should use Peer-to-peer Printing. Your PC will show the name of the your Network card rather than PCI Fast Ethernet Adapter. ■ If using the Peer-to-peer Printing. you must check manually. Windows 2000 Server) use the method advised by your Network Administrator. you should install BOTH Peer-to-peer Printing and SMB printing. ■ If your LAN has Network Servers (for example. All versions of Windows after Windows 95 have TCP/IP installed by default. Macintosh users . Unix users . ■ ■ Checking your Network Protocols (Windows 9x) Your PC must have EITHER the TCP/IP or NetBEUI protocols installed. You should see a screen like the one shown in Figure 3. The highlighted line TCP/IP -> PCI Fast Ethernet Adapter indicates that TCP/IP is installed. MS-DOS programs can use the SMB printer.Control Panel . Windows NT.refer to “Macintosh (AppleTalk)” in this chapter.refer to Appendix C. The Print Server can print via a queue located on a Network server. If using other methods. as follows: ■ 1 Select the Settings . if desired. Figure 3 Network Configuration ■ The top line in the list NetBEUI -> PCI Fast Ethernet Adapter indicates that the NetBEUI protocol is installed on this PC.Network option on the Start Menu. ■ .

OK.Microsoft NetBEUI . TCP/IP may require further configuration. ■ 3 If either protocol is already installed. 2 Select the Ports tab and click Add Port. Windows 2000/XP Setup The recommended printing method is to use LPR. the supplied PTP (Peer-to-Peer) Printer Port software must be installed on each PC. proceed with installation. and then sent to the Print Server when it is available. depending on your LAN environment. .Windows Peer-to-peer Printing 27 2 If neither line is present: ■ Install the NetBEUI protocol by selecting Add . However. This protocol requires no configuration. as follows: 1 Open your Printers folder. Windows Peer-to-peer Printing With this printing method. If required. print jobs are stored (queued) on your PC. You may be prompted for your Windows CD-ROM. For other versions of Windows.Protocol . right-click the desired printer and select Properties. Figure 4 Peer-to-Peer Printing Windows 2000 & XP require no additional software. you can also install TCP/IP.

then click New Port. Figure 6 Add Port Screen .28 CHAPTER 4: CLIENT PC CONFIGURATION Figure 5 Printer Ports Screen 3 Choose Standard TCP/IP Port.

Figure 8 Port Settings Screen . then click Next. enter the IP address of the Print Server in the Printer Name or IP Address field. select Custom.Windows Peer-to-peer Printing 29 4 On the Add Standard TCP/IP Printer Port screen above. and click Settings. Figure 7 Additional Port Information Screen 5 On this screen.

7 Follow the prompts to complete the Wizard. shown above: a Select LPR in the Protocol section b Enter a Queue name (L1 for the USB Port) c Ensure the LPR Byte Counting Enabled setting is Enabled. run Autorun. Windows 9x/ME Setup Before performing the following procedure.) 4 The Print Driver Setup will then run. Figure 9 Installation Screens 3 Follow the prompts to complete the installation of the Peer-to-peer Printer Port Driver.Print Driver Setup to run the program again.Programs . 2 Click Install 3Com Print Server Utilities and then accept the 3Com software license. If the setup program does not start. (Refer to the “Windows Printing Problems” in Chapter 7 if there is a problem with the installation. and configured as described inChapter 3.3Com Print Server Utilities . Click Peer-to-Peer Driver to install. Both the Print Server and the attached printer should be powered ON.exe in the root folder.30 CHAPTER 4: CLIENT PC CONFIGURATION 6 On the Port Settings screen. 1 Insert the supplied CD-ROM into your drive. d Click OK to confirm your changes and close this screen. In future. . you can use Start . the Print Server must be installed on your LAN.

A pop-up message will inform you if the port has been created successfully. and powered on. and a screen like that shown in will be displayed. Check that both the Print Server and the printer are properly connected. Figure 10 Print Port Setup (Peer-to-peer Printing) If your Print Server is not listed: ■ ■ Click Refresh. Check that the Print Server has been configured. . a If desired. or follow the procedure in “Windows Printing Problems” in Chapter 7. either install Internet Explorer 4 or later. b The name of the attached printer will be displayed if possible. click Refresh. ■ ■ 2 Select the desired port on a Print Server. If you see the following error message. then try again. If using TCP/IP.Windows Peer-to-peer Printing 31 PTP Printer Port Setup 1 The program will search for Printer Servers on the network. try installing the NetBEUI protocol. Use the Setup Wizard on the CD-ROM. See the earlier section for details. then click Next. If No printer is displayed. check that the printer is properly connected and powered on.

it will be listed in the Configure Printer Port screen above. Select it and click Connect. HP2100 on SCA43600_P1. If the correct printer type is not listed. 5 Installation is now complete.32 CHAPTER 4: CLIENT PC CONFIGURATION Figure 11 Error Message Screen 3 The printer port will be created. To install additional Printers. d When the Printer installation is finished. repeat steps 4. then a screen like that shown in Figure 12 will be displayed. click Add New Printer to run the Windows Add Printer wizard. for example. You can now print using this printer. Step through the Wizard and install the required printer: a Select the correct Printer Manufacturer and Model. . and click Connect. b We recommend changing the Printer name to indicate which device is on. Figure 12 Configure Printer Port 4 Select the correct Windows printer in the Existing Printers list. or use the Have Disk option if appropriate. c If prompted about Sharing the printer. do NOT enable Sharing.

. Advanced Port Options The options for the Peer-to-peer Printing are accessed via the Port Settings button.Print Driver Setup.Programs . Locate the Delete Port button.Printers to open the Printers folder.Printers) and double-click any printer to see the current print jobs. depending on your version or Windows. then right-click the Printer. delete the port (see procedure above) and re-install it. If using the Epson Spooler Manager. The Port Settings button is on the Details or Ports tab. as follows: 1 Run the Epson Spooler Manager. and select the correct printer. Management ■ Print jobs can be managed like any Windows printer. and select Properties. use the Windows Delete Port facility: ■ ■ ■ ■ Right-click any printer in the Printers folder. depending on your version of Windows. To delete a port created by this setup program. and you can no longer print.Settings . Open the Printers folder (Start . this program must be disabled. 4 Click "OK" to exit. An example screen is shown in Figure 13.3Com Print Server Utilities . and select Properties. The default installation is Start . 2 Select "Queue Setup" from the menu. 3 Click "Use Print Manager for this port".Windows Peer-to-peer Printing 33 Use the Start menu to run this program in future.Settings . Use Start . just run this program again. ■ If the Print Server's IP address is changed. If the printer attached to the Print Server is changed. This button is on the Details or Ports tab.

■ Retry Interval: Sets how often Windows will poll the Print Server to establish a connection when the printer is busy. ■ Banner: Check this option to print a banner page before each print job. ■ ■ If using a PostScript Printer. The User Name will be printed on the banner page. The Port Name can not be changed after installation. Increase this value if you get too many warning messages. check the PostScript box. This name is shown in the Printer's Properties. If the selected device has multiple ports.34 CHAPTER 4: CLIENT PC CONFIGURATION Figure 13 Port Settings (Peer-to-peer Driver) Items shown on this screen are as follows: ■ Port: If desired. the Select Device Port button can be used to select the port. click Browse to select a different Print Server. .

If it is in a different workgroup. double-click Entire Network. 2 On the View menu. then double-click the appropriate Workgroup to open it. but the NetBEUI or TCP/IP protocol must be installed on your PC. .Windows SMB Printing 35 Windows SMB Printing This method requires no additional software to be installed. 3 Locate the desired Print Server. it will be listed on screen. Use the following procedure to install the Print Server's printer as a Windows SMB network printer: 1 Double-click the Network Neighborhood icon on the desktop. Figure 14 Network Neighborhood 4 Double-click the Print Server icon to view a Printer icon for each printer port. right-click the desired printer icon. The Comment field may indicate what type of printer is connected to the port. and choose Install. This will start the Add Printer wizard. as shown below. 5 To install a printer. select Details. as shown below: ■ ■ If it is the same Workgroup as your PC.

Select the Printer Manufacturer and Model to match the printer connected to this port on the Print Server. each Windows client must be set up as follows: 1 Open your Printers folder. or NetWare). see Printing from MS-DOS Programs below. . However.Settings Printers) and can be used like any other printer. 2 When prompted.36 CHAPTER 4: CLIENT PC CONFIGURATION Figure 15 Install SMB Printer 6 Follow the prompts to complete the installation. leave the field blank and click Next. If your Network Administrator uses this system. click the Browse button On Windows 2000/XP. you should use Peer-to-peer Printing instead. 3 When prompted for Network Path or Queue Name: ■ ■ On Windows 98/ME. and complete the Wizard. and start the Add Printer Wizard. ■ 7 This printer will now appear in your Printers folder (Start . the Print Server is installed on an existing Network Server (Windows. Unix. select Network Printer. For large complex jobs. SMB printing is not suitable for large complex print jobs. ■ For information about the question Do you print from MS-DOS programs?. rather than on your PC. Windows with Server-based Print Queues With a Server-based Print Queue.

5 Click OK. as advised by your Network Administrator.Windows 98/ME Figure 17 Network Path .Windows with Server-based Print Queues 37 Figure 16 Network Path . 7 Follow the prompts to complete the Wizard. The new printer will be listed with any other installed printers. then Next. and click Next. and locate the Server and Printer (or Print Queue) which your Network Administrator advised you to use.Windows XP 4 Browse the network. . and may be selected when printing from any Windows application. 6 Select the correct printer Manufacturer and Model.

so the printing response time is quicker. 2 Ensure that Ethernet is selected under AppleTalk Connection. 1 Click the apple icon and choose Control Panel . which increases network traffic and takes more printing time. 8 Click Select. Printing Printing with the Print Server installed in an AppleTalk network is identical to normal printing. 3 Click Chooser. The Chooser panel will open. ATP. 5 Choose a PostScript printer from the list.Print and choose the desired printer. LaserWriter 7 uses the fonts installed in the computer.AppleTalk. 6 Click Create and it will search PPD automatically. 4 Click on either the LaserWriter 8 icon (recommended) or the LaserWriter 7 icon.x OS or newer. . 7 Select a printer description from the list. Software Requirements AppleTalk Setup System 9. Normally. NBP. Just select File . ZIP and DDP protocols. no configuration is required. enabling Macintosh computers on the network to view and use the Print Server as a regular AppleTalk printer. PAP.38 CHAPTER 4: CLIENT PC CONFIGURATION Macintosh (AppleTalk) The Print Server supports AppleTalk (EtherTalk). Configuration is now complete. LaserWriter 8 makes use of the fonts installed in the printer itself.

Macintosh OS X 39 Macintosh OS X If using LPR printing. .). and enter the Queue Name (L1 for port 1. 3 Choose LPR Printers Using IP. LPR printing Setup 1 Select the Printer List icon. you need to ensure the Print Server has a valid IP address before configuring your Mac as follows. L2 for port 2 if the Print Server has 2 printer ports. 5 Select the Printer Model from the drop-down list. Figure 19 LPR Screen 4 Enter the IP address of the Print Server in the LPR Printer's Address field. Figure 18 Printer List 2 Click the Add Printer button.

. Configuration is now complete.40 CHAPTER 4: CLIENT PC CONFIGURATION 6 Click Add.

you must do ONE of the following: ■ Check your DHCP server (if you have one). as follows: arp -s IP_Address 00:c0:02:xx:xx:xx (Unix) arp -s IP_Address 00-c0-02-xx-xx-xx (Windows) Where: IP_Address is the IP Address you wish to assign to the Print Server. This is NOT a valid IP Address. This allows you to connect to the Print Server and configure it using your Web Browser.0. BOOTP. and determine the IP Address allocated to the Print Server. ■ ■ ■ . Use the Diagnostic Button (if fitted) to print a report which includes the current IP address. 00:c0:02:xx:xx:xx is the MAC address of the Print Server. Press the Diagnostic Button. Therefore. Use the Setup Wizard or another Print Server utility to allocate a valid IP Address to the Print Server.0. Most browsers should work.5 WEB-BASED MANAGEMENT This chapter explains how to use your Web Browser to configure the Print Server. or RARP. and hold it for 2 seconds. the Print Server ships with an IP Address of 0. Preparation Because it supports dynamic IP Address allocation using DHCP. Add an entry to the arp table to associate the hardware address of the Print Server with the desired IP address. provided they support tables and forms. Overview The Print Server incorporates the HTTP server.0.

0. Connecting to the Print Server 1 Start your Web Browser. 2 In the Address box. 4 Use the menu bar to move from one screen to another. If no password has been set. enter http:// followed by the IP Address of the Print Server. http://192.168. for example. just press Enter. Configuration Screens Configure Server The following configuration screens are available.100 3 You will then be prompted for the password.168.168.0. Remember to save each screen before changing to a different screen.42 CHAPTER 5: WEB-BASED MANAGEMENT Example (Unix): arp -s 192.21 00−0B−AC−E6−5A−81 The MAC address of the Print Server is shown on a sticker on the base of the device.21 00:0B:AC:E6:5A:81 Example (Windows): arp -s 192.0. Figure 20 Configure Server Screen .

Enter a password for this unit. Enable this protocol if you are using PCs that use SMB printing with Microsoft. Confirm the password entered above. Enter a name you can use to identify this Print Server from other devices on the network. When you use this screen to change the password. you will be asked to authenticate by entering a Username and the password that you have just set. AppleTalk Figure 21 AppleTalk Screen . Print Server Name Print Server Name Password Device Password Verify Password Protocols Enable Appletalk Enable NetBEUI Enable this protocol if you are using Macintosh stations that run Appletalk. You must enter the Username admin.Configuration Screens 43 3Com recommends that you set up a password for this Print Server as this prevents unauthorized users accessing the unit via the Web Management interface.

and normally this should not be changed. Abort Print Job if Error YES terminates a print job if a printing error occurs. If print errors occur. so names with different case will be considered to be the same name.1 secs) Set how fast jobs are sent to the printer. NO (default) will try to continue but may cause print errors.44 CHAPTER 5: WEB-BASED MANAGEMENT AppleTalk zone AppleTalk zone Communication Printer Object Type This value is supplied to Macintosh clients. Options Response Time (0. The default value is LaserWriter. This field is not case sensitive. The default value of zero (0) delay should be increased only if your printer cannot cope with no delays. The default is Binary. This determines which Apple systems can gain access to this printer. Communication Protocol Sets whether the USB printer port uses ASCII or Binary. NetBEUI Figure 22 NetBEUI Screen Domain Name Domain Name Enter the designated work group to be serviced by the Print Server. . try setting this value to Yes.

Configuration Screens 45 TCP/IP Figure 23 TCP/IP Screen IP Address DHCP Client Select this if your LAN has a DHCP Server. Set how many attempts at reconnection will be made. If selected. if you have a Router). The Print Server will then automatically obtain an IP address from the DHCP Server. Use the same values as PCs on your LAN (or on the same LAN segment. Fixed IP Address Device IP Address Subnet Mask Gateway Address Connection Delay before reconnection attempts Number of reconnection attempts Sets how long the Print Server should wait before retrying a TCP/IP connection which is lost. Enter an unused IP address from the address range used on your LAN. you must enter a the Device IP Address. and Gateway. Allowable values are from 0 to 255 seconds. with 2 as the default. with 254 as the default. IP Address assigned to the Print Server. the TCP/IP session will be terminated. After that. if you have a Router). Use the same values as PCs on your LAN (or on the same LAN segment. Allowable values are from 0 to 255. Select this to assign a fixed IP address to the Print Server. Subnet Mask. .

Select the correct value for your Wireless LAN. If your country or region is not listed. and select a region.Basic The settings on this screen must match the other Wireless stations in order for communication to occur. ■ SSID To communicate. On your PC. which allows those channels.) This is the same as the Device (Host) Name on the WAN screen. Infrastructure mode is used when each Wireless station connects to the Wireless Access point. please check with your local government agency for more information on which channels you are allowed to use. some Wireless status screens may display this name as the Access Point in use. Note: The SSID is case sensitive. This field displays the region of operation for which the wireless interface is intended. This also provides access to the wired LAN. . (The channel list changes according to the selected region.46 CHAPTER 5: WEB-BASED MANAGEMENT Wireless Configuration Wireless . all Wireless stations MUST use the same SSID. The default value is blank (null). It may not be legal to operate the router in a region other than the region shown here. Figure 24 Wireless Screen Configuration Region or Domain Select your region from the drop-down list. ■ Station name Network Type Ad-hoc mode is used when there is no Wireless Access Point. and each Wireless station communicates directly with other Wireless stations.

WEP the following example.Configuration Screens 47 Channel No. Figure 25 WEP Screen . WPA-PSK . select the value you wish to use on your Wireless LAN. This is a later standard than WEP. WEP . this setting has not effect – the Access Point determines the Channel used. Wireless Security Screen There are 3 options for Wireless security: ■ ■ ■ Disabled . Use this if possible. and provides much better security than WEP.data is encrypted using the WEP standard. If "WEP" is selected. Link Info Button Click this button to open a sub screen displaying link information.no data encryption is used. the screen will look like Wireless Security . If you experience lost connections and/or slow data transfers you may need to experiment with different channels to see which is the best. For Ad-hoc mode.data is encrypted using the WPA-PSK standard. In Infrastructure mode.

48 CHAPTER 5: WEB-BASED MANAGEMENT Security System Authentication WEP The 802. the screen will look like the following example. Keys can be entered in Hex or ASCII. Select the WEP Encryption level: ■ ■ Key Size 64-bit (sometimes called 40-bit) encryption 128-bit encryption (sometimes called 104 bit encryption) Use the radio buttons to select the default key. Figure 26 WPA-PSK Screen . Enter the key value(s) you wish to use.WPA-PSK If "WPA-PSK" is selected.11b standard. Select the appropriate value. Data is encrypted before transmission. For 128 bit keys. Hex or ASCII. as used on your Wireless LAN Open System or Shared Key. For 64 bit keys. but the encryption system is not very strong. Keys ■ ■ ■ Passphrase Enter some printable characters in the Passphrase field and click Generate to automatically configure the WEP Key(s). Other stations must have the same key values. Wireless Security . according to your Key Size selection. four keys fields will be generated. only the selected WEP key will be generated. Hex characters are the digits (0 ~ 9) and the letters A ~ F.

Select the desired option.the current status of the printer (On-line.the model name of the printer connected to the port. ■ ■ . Other Wireless Stations must use the same method. PSK Enter the Keyword key value. data is encrypted before transmission. WPA-PSK is the version of WPA. Off-line. this information is unavailable. For each port. Encryption Other Screens HTTP Upgrade This screen allows you to upgrade software for the selected Print Server. if the printer name is known. The PSK must be from 8 to 63 characters in length.) Status . Before you use this option. no data can be input on this screen. (If the printer is not bi-directional.Configuration Screens 49 Security System WPA-PSK Like WEP. Other Wireless Stations must use the same PSK.this will show either Idle or Printing. you will need to obtain the .bin file for the upgrade. Out of paper) Printing Information . which does NOT require a Radius Server on your LAN. Server Status This screen shows server system data and the current settings for all of the other screens. the following data is listed: ■ Connected Printer . and should be used if possible. It is read-only. WPA is more secure than WEP. Printer Status This screen displays the current status of each port. Data is encrypted using a key derived from the PSK.

This string cannot exceed 15 characters. (for example. If checked. . The printer control string (in hex) to be sent to the printer before each print job. This string cannot exceed 15 characters. Physical Port Pre-string (Hex) Post-String (Hex) Convert LF to CR/LF Select the Printer Port which the Logical printer will use. the following fields are available: Logical Printer Select the Logical Printer Port you wish to configure. LF (line feed) characters are changed to CR+LF (carriage return + line feed). The printer control string (in hex) to be sent to the printer after each print job. For each Logical Printer. No L1) Click the Get Data button to update the display with the current data for the selected logical printer.50 CHAPTER 5: WEB-BASED MANAGEMENT Logical Printers Logical Printers (ports) can be used under Unix.

Windows 2000 and XP include a suitable IPP client. ■ The Print Server must have a valid IP Address. However. Any Router. supply the IPP_CLIENT. You must advise clients of the correct URL or IP Address of the IPP Server.EXE file. ■ ■ ■ .6 SPECIAL FEATURES This chapter covers the special features of the Print Server. Client PCs need a compatible IPP Client program. For other versions of Windows. Internet Printing Protocol (IPP) IPP (Internet Printing Protocol) is a standards-based system to allow remote printing from a PC to any accessible printer. Gateway or Firewall linking your LAN to the Internet must NOT block the IPP protocol. the following requirements must be met. the printer will be attached to a computer or other device which functions as an IPP Server. To use a URL rather than an IP Address. Unless clients are using Windows 2000 or XP. IPP Server Configuration The Print Server contains the necessary firmware to act as an IPP Server. rather than an IP Address on your local LAN. Normally. you need to register the domain name for the URL. The Client must also know the IP Address or URL or the IPP Server. you must provide your clients with the supplied IPP Client software. a client program is supplied on the Print Server's CD-ROM. If it is not convenient to provide the CD-ROM. the Print Server's IP Address must be external (allocated by your ISP). For printing via the Internet. No additional configuration is necessary. located in the IPP folder.

select the Install IPP Client option. 4 Click Next. and step though the remaining screens to complete the installation.EXE 1 Run this program to unzip the included files.52 CHAPTER 6: SPECIAL FEATURES IPP Client Setup Windows 98/ME For these platforms. IPP Client software is supplied on the CD-ROM.EXE) to users via E-mail. 2 Follow the prompts until you reach the Install 3Com Print Server Utilities screen. A screen like the following will be displayed. 3 At the next screen. Also you can distribute the setup program (IPP_CLIENT. IPP Client Configuration 1 Run the Add IPP Port program entry created by the installation.exe program in the top-level folder. Installing from the CD-ROM 1 Insert the CD-ROM in your drive. Installing using IPP_CLIENT. run the Autorun. 3 Follow the prompts to complete the installation. 2 The IPP Setup program will then run. and select IPP Client. If the program does not start automatically. Figure 27 IPP Port .

You will see a message confirming that the port has been created. Installation is now complete. check Access IPP Server via Proxy Server. . and enter details of your Proxy Server. A connection to the IPP Server will be established at this time. 3 Enter the IP Address or URL of the IPP Server. This will start the Add Printer wizard. Follow the prompts to complete the process. and click OK. 4 Click Select Device Port to view the available ports on the IPP Server. This will be the same as your Browser configuration. repeat the entire procedure. Ensure that the new printer uses the IPP port. The Proxy Server and other options are set individually for each IPP Port. or Click Add New Printer to create a new printer to use the IPP port. then the following dialog: Figure 28 Select Printer for IPP Port 6 Either select an existing printer to use the new port.Internet Printing Protocol (IPP) 53 2 If Internet access from your location is via a Proxy Server. ■ ■ To create additional IPP Ports. 5 Click Save to create the IPP port on your system. and select the appropriate port.

you can reach the screen shown in Figure 27 using the Windows Port Settings button: 1 Open the Printers folder (Start . depending on your version of Windows). 2 Select Network Printer. or the remote server is very busy. Increase this number if you have a poor connection. and select Properties. 3 Locate and click the Port Settings button (Details or Port tab.which can be adjusted if you have problems connecting to the IPP Server. follow this procedure: 1 Start the Add Printer wizard. .Retry Interval and Retry Count . Retry Count sets how many connection attempts will be made. To use the Windows IPP Client with the Print Server. as shown below.Settings . ■ IPP Client Setup Windows 2000/XP Windows 2000 and XP have their own IPP Client. Increase this number if you have a poor connection. There are two settings . and click Next to see the Locate your Printer screen. or the remote server is very busy. and there is no need to install the supplied IPP Client Software.54 CHAPTER 6: SPECIAL FEATURES Changing the IPP Port Settings After the IPP port is created.Printers) 2 Right-click the IPP Printer. ■ Retry Interval sets the time interval (in seconds) between connection attempts.

The IPP printer is now ready for use. . 7 Click Next. and then select the printer manufacturer and model to match the printer connected to the port on the IPP Server. 4 These entries are case sensitive. 5 If the connection can be established.Locate your Printer 3 Select Connect to a printer on the Internet or on your Intranet. the following dialog will be displayed. with ipp in lower case. and P1 in UPPER case. and enter the URL of the IPP Server as follows: Port 1 ip_address:631/ipp/P1 where ip_address represents the IP Address of the IPP Server. and 631 is the port number. Figure 30 Windows 2000: No printer driver 6 Click OK. and the printer on that port is on-line.Internet Printing Protocol (IPP) 55 Figure 29 Windows 2000 . They must be entered as shown. and complete the Wizard.

Retry Interval and Retry Count . . A printer problem has caused the IPP Server to cease responding. An IPP Server may be unavailable for any of the following reasons: ■ ■ It is powered off.56 CHAPTER 6: SPECIAL FEATURES Using IPP Printers The IPP Printer can be selected and used like any other Windows printer. If using the supplied IPP Client software. your Internet connection needs to be active. The Internet connection for the IPP Server is down. and a restart (reboot) is required. there are 2 settings . If the IPP Server is not on your network. Network congestion causes the connection attempt to time out. you can use the Query IPP Printer program installed with Add IPP Port to check the availability of the remote IPP Server.which can be adjusted if you have problems connecting to the IPP Server. See the previous section for details. ■ ■ ■ If using the supplied IPP Client software. The Server's IP Address has changed.

1 Solution No.7 TROUBLESHOOTING This chapter describes some problem which may arise. please refer to the appropriate section. 1 Problem No. Hardware & Connection Problems Problem No. If. . 2 All the Print Server's LEDs are off. the Print Server still does not function properly. please contact your dealer for further advice. The Print Server unit can not be found on the LAN. Reset the Print Server by disconnecting the power supply and connecting it again. 2 Solution No. 3 Ensure that WEP is disabled on your other Wireless stations. Overview If you encounter printing difficulties. Print Server's RED status LED continuously stays on. after following the advice in these documents. 3 Solution No. so configuration is not possible. If using the Wireless Interface ■ Problem No. and the solutions to them. Check the power supply or power connection.

Simply reset the Print Server so it will obtain a new IP Address. and getting an IP Address conflict involving the Print Server. The link LED for the port to which the Print Server is connected should be ON. You must Power Off the Print Server before connecting or disconnecting the LAN cable. 4 I am using DHCP. use Network Neighborhood and try to browser the network. because its default mode is Infrastructure. For example. Solution No. You must use the wired interface for initial configuration. there is a problem in the network cable. this setting should be Enabled. This problem would also arise if you assigned static IP Address. If using TCP/IP: ■ Ensure that there are no routers between the Print Server and the PC used for configuration. Ensure that the PC used for configuration has the TCP/IP network protocol installed. If using Infrastructure mode. If it is Off. but the DHCP server is turned off. then the Print Server will retain its IP Address without the DHCP Server being aware of it.58 CHAPTER 7: TROUBLESHOOTING ■ If using Ad-hoc mode. which is within the range used by the DHCP server. If the Print Server is left on. If so. 4 . it is not possible for Wireless stations to connect to the Print Server. ■ Problem No. Test its network connection by seeing if you can locate other LAN devices from the PC. To use both the Wireless and LAN interfaces. The Access Point itself has a blank (null) SSID. the Wireless mode must be set to "Ad-hoc". ensure that your Access Point allows connection by Wireless stations with a SSID of ANY or null (blank). ■ ■ ■ If using the Wired 10/100BaseT interface: ■ Check the Hub. use another address which is NOT within the range used by the DHCP server. If there is a setting Broadcast SSID or Allow SSID of ANY.

Try downloading the fonts contained in the EPS file before printing the saved EPS file. 2 Solution No. 5 . If you have selected the Layout value. or 4 Up. 2 Can not find the Print Server's name in the Chooser.AppleTalk (Macintosh) Problems 59 AppleTalk (Macintosh) Problems Problem No. Problem No. Try the following: 1 Make sure that AppleTalk is on (the button next to Active is highlighted in the Chooser). I can not select the Remaining from: item in the print dialog box. 3 My EPS file does not print with the correct fonts. Try to use ASCII encoding. A cover page prints either on the first or the last page of the document. you cannot access the Remaining from item. 4 If the printer resides on a network with multiple zones. Problem No. 3 Solution No. ■ Problem No. 2 Up. make sure the correct zone is selected from the AppleTalk Zones box in the Chooser. Choose other selections. Some of the fonts. 1 Solution No. 1 Why do I get an incorrect printout? Some possible reasons are: ■ You may have chosen Binary encoding to print the file. 4 Solution No. which are in your print file may not be supported by the printer. 3 Make sure the printer has not been renamed since its last appearance in the Chooser. 2 Make sure the printer has been on and in the READY state for a few minutes. 4 Problem No. This is a problem that occurs in some application programs. Try selecting LaserWriter 7 instead of LaserWriter 8.

brightness) are adjusted correctly. it may not give you a choice. Sometimes the printer cannot match up the colors as closely as wanted. The computer.(either Binary or ASCII). When the printer receives a color file. 7 Solution No. 4 Configure the Print Server to use the same protocol as the printer and computer. it tries to match the printed output color to the screen color. Print Server and printer must all be configured to the same communication protocol. 5 Select one of these solutions: ■ ■ Turn the cover page feature off. ■ Problem No. Insert extra page breaks in your document to avoid the cover page printing on the first or last page of your document. To alleviate this problem. . You should check your printer. perform the following steps: ■ Solution No. Check the communication protocols.60 CHAPTER 7: TROUBLESHOOTING Solution No. The printer will make adjustments to match the colors. Check your monitor to make sure all settings (for example. 7 When I send a print job. I get a PostScript Command error or no print out. 3 Use the computer's Print submenu to configure your computer to use the protocol you have chosen. 6 Choose Calibrated Color/Grayscale in the Print pop-up menu in the Print Options dialog box. To configure your system: 1 Choose which protocol you are going to use. 2 Set your printer to the correct protocol. Problem No. 6 The colors on my printed output do not match the colors on my computer screen.

Before attempting another installation: ■ ■ Solution No. Shared Printer Port. 3 When prompted for the Network Path or Queue.Add/Remove Programs 2 Look for an entry with a name like Shared Port. I received an error message and the installation was aborted. the printer was not installed.Settings . but when I selected a port on a Print Server and clicked Add. 2 Select Network Printer when prompted How is the printer attached to your Computer?. and click Next. as follows: 1 Start the Add Printer Wizard.Control Panel . I installed the Print Port Driver for Peer-to-Peer Printing. This may be caused by an existing installation of the printer port software. 1 Remove the existing installation Restart your PC To remove an existing printer port installation: 1 Open Start ..Windows Printing Problems 61 Windows Printing Problems Problem No. Do NOT select Yes for Do you print for MS-DOS programs? Solution No. Problem No. 2 On Windows 98. 3 Select this item. Try installing the Printer using the standard Windows tools. 1 When I tried to install the Printing software for Peer-to-Peer printing. Print Server Driver or Print Server Port. enter a dummy value such as shown below. 2 . click Add/Remove. and confirm the deletion.

62 CHAPTER 7: TROUBLESHOOTING 4 The printer wizard will display a message stating that The Network Printer is off-line. as shown below. do NOT enable Sharing. This is OK. . Then select the Details tab. and select Properties. 5 Go to the Printers folder (Control Panel . Continue the Add Printer Wizard until finished. If prompted about sharing the printer. 6 Right-click the Printer.Printers). The printer icon will be grayed out indicating the printer is not ready.

Windows Printing Problems

63

7 Click Add Port. On the resulting screen, select Other, then Printer Server, as the port to add, as shown below.

8 Click OK to see the Print Port Configuration screen, as shown below.

9 Click the Browse Device button, select the desired Print Server, and click OK. 10 Click OK to return to the Printers folders, and right-click on the Printer. Ensure that the Work off-line option is NOT checked.

64

CHAPTER 7: TROUBLESHOOTING

The Printer should no longer be grayed out, and is ready for use. The screens shown above are from Windows 98. Other versions of Windows may look slightly different, but the process is identical. Problem No. 3 I have a Windows-only printer, and when I tried to install the Peer-to-Peer Print driver on Windows 98/ME, installation failed. Some Windows-only printers cannot be networked. If a Windows-only printer cannot be installed using the Windows Add New Printer wizard, but only by using a program provided by the printer manufacturer, then it probably can not be networked. Try the procedure described above (Solution 2). If you can not select a Printer Driver for your printer within the Add Printer wizard, then the printer can not be networked. Problem No. 4 Using Windows 2000/XP, I installed the printer using LPD as recommended, but I can not print.
■ ■

Solution No. 3

Solution No. 4

Check that the correct Printer driver is being used. Try disabling the Bidirectional printing support, as follows:
■ ■ ■ ■

Open the Printers folder. Right-click on the Printer, and select Properties. Select the Ports tab. Uncheck the Enable bidirectional support checkbox.

Windows Printing Problems

65

Problem No. 5

When printing from some software applications such as Power Point, it takes a long time and the print out is incorrect. The problem is due to the printer, which is being configured to Start printing after the first page is spooled. To change this setting:
■ ■ ■ ■

Solution No. 5

Go to Control Panel - Printers and click on your printer. Then select File - Properties - Details. When the Details screen appears, click the Spool Settings button. When the Spool Settings dialogue box appears, choose Start printing after last page is spooled and click OK.

Problem No. 7 Solution No. 7

How Do I Print to the Print Server's printer from a MS-DOS program? Set the MS-DOS program to use LPT1 (parallel port 1) then Capture the output and re-direct it to the Print Server's printer. Windows 98/ME 1 Select Start - Settings - Printers to open the Printers folder. 2 Right-click the Print Server's Printer, and select Properties 3 On the Details tab, click the Capture button to see the Capture Printer Port button, shown below.

Windows 2000/XP 1 Login as Administrator. ■ Check the Reconnect at logon checkbox. the capture setting will be lost when Windows is restarted. use the following command at the command prompt: net use lpt1 /delete . Enter or select the Path to the printer: \\printer_name\P1 Where printer_name is the actual name of your printer (for example \\SC3000014\P1). normally LPT1 (parallel port 1). 2 Open the command prompt window. 3 Enter the following command: net use lpt1 \\printer_name\P1 /persistent:yes Where printer_name is the actual name of your printer (for example. If this is not done. net use lpt1 \\SC3000014\P1 /persistent:yes) To terminate this capture.66 CHAPTER 7: TROUBLESHOOTING 4 On this dialog: ■ ■ Select the Device.

as shown on a sticker on the base of the device. There are no NetWare File Servers without TCP/IP support between the Print Server and the UNIX host. 2 Press and hold the diagnostic button.Unix Problems 67 Unix Problems Problem No. 2 . 1 Print Server device is not recognized. While pressing the button. power up the Print Server. There are no routers between the Print Server and the UNIX host during IP address assignment. a diagnostic page will be printed. showing the new (default) settings. 1 Solution No. 1 Power down the Print Server OFF. as described below. Solution No. You have used the correct hardware address. 2 The Print Server’s IP address is forgotten and it needs to be installed in a new environment. 3 If you continue pressing the button for 10 seconds. then configure as for a new device. Use the ping command to see if the Print Server is a valid device on the network. ■ ■ ■ Problem No. Check the following: ■ ■ The network cable is OK. Use the Reset button to restore the factory default settings.

68 CHAPTER 7: TROUBLESHOOTING .

5w max. Class B Environmental Specifications Operating Temperature Storage Temperature Shipping Temperature Operating Humidity Storage Humidity Shipping Humidity 0 ~ 40°C -10 ~ 70°C -40 ~ 70°C 10 ~ 80% 5 ~ 90% 5 ~ 100% Protocol Support TCP/IP NetBeui AppleTalk Feature Support HTTP Setup E-mail Printing IPP Support AutoIP .0 Port Ethernet Connecter FCC / CE 5. 5V DC 2 1 10/100BaseT FCC. CE.A General Specifications SPECIFICATIONS Print Server Power Consumption External Power Adapter LEDs USB 2.

and 2 This device must accept any interference received. the user is encouraged to try to correct the interference by one of the following measures: ■ ■ ■ Reorient or relocate the receiving antenna. any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This equipment generates.use only shielded interface cables when connecting to computer or peripheral devices). Operation is subject to the following two conditions: 1 This device may not cause harmful interference. ■ To assure continued compliance. uses and can radiate radio frequency energy and. Consult the dealer or an experienced radio/TV technician for help. Increase the separation between the equipment and receiver. FCC Radiation Exposure Statement This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. including interference that may cause undesired operation. pursuant to Part 15 of the FCC Rules.70 APPENDIX A: SPECIFICATIONS Regulatory Approvals FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device. . (Example . If this equipment does cause harmful interference to radio or television reception. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device complies with Part 15 of the FCC Rules. which can be determined by turning the equipment off and on. there is no guarantee that interference will not occur in a particular installation. if not installed and used in accordance with the instructions. However. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. may cause harmful interference to radio communications.

CE Standards This product complies with the 99/5/EEC directives. The use of unscreened cables (Category 3 or Category 5) complies with the Class A requirements.Regulatory Approvals 71 This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. EMC Standards EN 55022 Class B FCC Part 15 Class B* ICES-003 Class B VCCI Class B Category 5 screened cables must be used to ensure compliance with the Class B requirements of the above standards. including the following safety and EMC standards: ■ ■ ■ EN300328-2 EN301489-1/-17 EN60950 CE Marking Warning This is a Class B product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. . The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.

72 APPENDIX A: SPECIFICATIONS .

Adding a TCP/IP Remote Printer 1 Go to Start . 5 In the Name of printer or print queue on that server dialog box.Network. 3 If you added services in step 2. 3 Select Add Port…. install TCP/IP printing support. . then select LPR Port and click New Port. then add a TCP/IP Remote Printer.0. select My Computer and click Next. ■ If it is already installed.Printer and invoke the Add Printer wizard. as described below. L1) as previously configured on the Print Server. Microsoft TCP/IP Printing Support must be installed.B Windows NT4.Control Panel . 2 When prompted with This printer will be managed by. reboot the computer for the changes to take affect.Settings .0 Server WINDOWS SERVER CONFIGURATION If using Windows Windows NT 4. ■ Adding TCP/IP Printing Support 1 Go to Start . Otherwise. If it is not enabled. 2 Click the Service option and ensure that Microsoft TCP/IP Printing is enabled. select the Add option and enable it as usual. 4 In the Name of Address of server providing lpd: dialog box. enter the Print Server's IP address. enter the appropriate logical printer number (for example. add a TCP/IP Remote Printer.Settings .

Users will see this name when browsing for the printer during installation. right-click the new printer.74 APPENDIX B: WINDOWS SERVER CONFIGURATION 6 Click OK. A message like the following will be displayed: Figure 31 Windows 2000 Message Figure 32 Windows2003 Message 3 Click OK. Windows 2000/2003 Server 1 Start the Add Printer Wizard. select Network Printer. then click Next to browse for the Print Server. 4 Follow the prompts to complete the installation. 7 When prompted whether or not the printer will be shared. 2 Locate and double-click the Print Server. 5 In the Printers folder. Click OK to save and exit. select the Sharing radio button. enter the shared printer name. and select Sharing. Client PCs can now be configured as described in Chapter 4. and click Next. and select the correct Manufacturer and Model for this printer. The shared name is how other users will see this printer. When returned to the Printer Ports window. 8 In the Shared dialog box. simply select Close and then install your printer driver as usual. ■ Select Shared As: and enter an appropriate name for this printer. . select the desired port.

6 Click OK to close this Window. click Additional Drivers and install printer drivers for other versions of Windows. Configuration is now complete. Client PCs can now be configured as described in Chapter 4. . such as Windows 98.Windows 2000/2003 Server 75 ■ If desired. This will assist users during the installation process.

76 APPENDIX B: WINDOWS SERVER CONFIGURATION .

and determine the IP Address allocated to the Print Server. The logical printers (for example. you must do ONE of the following: ■ Check your DHCP server (if you have one).0.0.C Overview UNIX SYSTEMS Your Print Server supports the LPD Unix printing method. which is supported by all common Unix systems. This is NOT a valid IP Address. then restart the Print Server. You must configure both the Print Server itself and your Unix system. Configure your BOOTP Server (if you have one). Print Server IP Address Configuration Because it supports dynamic IP Address allocation using DHCP or BOOTP. ■ ■ Other Print Server Configuration The recommended method to configure the Print Server is to use the Web-based interface. LPD Configuration Configuration for the most common platforms is described below. the Print Server ships with an IP Address of 0. as described in the following sections. Therefore.0. ■ ■ Ensure that the TCP/IP settings are correct for your network. Use a Windows platform and run the Setup Wizard to allocate a valid IP Address to the Print Server. to provide an IP address to the Print Server. as described in Chapter 5. . L1) must be configured correctly to match your system.

lpd. Keep the following points in mind: . L1 to service this queue. ensure that the Print Server has been assigned an IP Address. 6 Print using the following command: lp -d printer_queue file_name where: ■ ■ printer_queue is one of the entries used in Name of queue to add. which indicates which printer is attached.15 Before proceeding. server Ensure that the logical printers are configured in the Print Server. for example. perform the following steps.lpd. using the following command: start src -s qdaemon 3 Start the system administration tool smit and select Print Spooling. file_name is the file you wish to print. using the name you assigned to the Print Server.78 APPENDIX C: UNIX SYSTEMS LPD on IBM AIX 4. Print Server name as used in /etc/hosts. To setup your AIX system for LPD printing. ensure that an IP Address has been assigned to the Print Server. Type of print spooler on remote Use default value (AIX Version xxx). 2 Start the LPD daemon if it is not running. Logical printer number. 4 Create the required number of queues (one for each logical printer) by selecting: a Add a Print Queue b Remote (Printer attached to Remote Host) c Standard Processing 5 Use the following information: Field Name of queue to add Hostname for remote server Name of queue on remote server Entry Use a single-word queue name. 1 Add the Print Server to /etc/hosts. LPD on System V Before beginning LPD Setup.

The remote printer names LPD protocol meets BSD system standards. which is used to spool the print jobs. and Spooler_directory is the name of the directory.LPD Configuration 79 ■ ■ The remote host name is the name of the Print Server. but can be entered as shown. Printer_name|Remote_Printer_Alias:\ [Tab] :lp=:\ [Tab] :rm=PS_NAME:\ [Tab] :rp=Logical_Printer_name:\ [Tab] :sd=Spooler_directory:\ [Tab] :mx#0: . In the sample commands shown. The entry is really one line. Use a TAB character where shown. Add remote printer(s) Sample Command /usr/lib/lpshut /usr/lib/lpadmin -p printer_name -v /dev/null /usr/lib/lpsched enable printer_name accept printer_name mkdir /usr/spool/Spooler_directory chown daemon /usr/spool/Spooler_directory chmod 775 /usr/spool/Spooler_directory chgrp daemon /usr/spool/Spooler_directory See following section Adding Remote Printers A remote printer is added by inserting the following line in the /etc/printcap file. Procedure Action Stop Print Services Add a System Printer Restart the Print Services Enable printing to the new printer device Start accepting jobs for the new printer device Create a spooling directory Make spooling daemon the owner of this directory Create read/write permissions Give permissions to LPD processes. printer_name is the name of the Print Queue serviced by the Print Server.

L1. 1 Start your X-windows shell. The procedure is described below. ■ ■ ■ Example: Marketing|RP1_PS123456:\ [Tab] :lp=:\ [Tab] :rm=PS_Rm203:\ [Tab] :rp=L1:\ [Tab] :sd=/usr/spool/Marketing:\ [Tab] :mx#0: Repeat this process for each Logical Printer/Print Queue combination that you wish to create. On recent Linux distributions. For the printer type. 3 Select Add. PS_NAME is the Print Server name defined in /etc/hosts. 2 Select Control Panel. Field Name Spool Directory File Limit Data Enter a name for this printer /var/spool/lpd/name_of_printer 0 (no limit) . you can use the graphical X-windows interface instead of the command line. for example. LPD on Linux If using the command line. but may vary according to your version of Linux. Logical_Printer_name is the logical printer name on the Print Server. select Remote Unix (lpd) Queue. 4 Use the following data to complete the resulting dialog. then Printer Configuration. the procedure is the same as for System V (above).80 APPENDIX C: UNIX SYSTEMS where: ■ Printer_name is the Print Queue name used to store jobs for the corresponding logical printer. Spooler_directory is the directory you created in Step 6.

L1) on the Print Server. Configuration is now completed. L1 is port 1. Save this data. and exit the Printer Configuration.LPD Configuration 81 Remote Host Name or IP Address of Print Server (for example. LPD on BSD Before continuing. Remember the following: ■ ■ The remote host name is the name of the Print Server. and the printer is now available for use. printer_name is the Print Queue serviced by the logical printer on the Print Server. Procedure Action Create a spooling directory Set spooling daemon as owner of this directory Create read/write permissions Give permissions to LPD processes Add remote printer(s) Start lpc print mechanism Sample Command mkdir /usr/spool/Spooler_dir chown daemon /usr/spool/Spooler_dir chmod 775 /usr/spool/Spooler_dir chgrp daemon /usr/spool/Spooler_dir See below lpc start printer_name . which is used to spool the print jobs. The remote printer name is the logical printer (for example. and Spooler_dir is the name of the directory. and L2 is port 2 if the Print Server has 2 ports. In the sample commands shown. enter the service type as BSD. If asked for the LPD type. SC3000014) Note: host file entry is required to use the name instead of IP Address Remote Queue Ln Where n is the Logical Printer number By default. ensure that an IP Address has been assigned to the Print Server.

Logical_Printer_name is the logical printer name on the Print Server.82 APPENDIX C: UNIX SYSTEMS Adding Remote Printers A remote printer is added by inserting the following line in the /etc/printcap file. Spooler_directory is the directory you created in Step 6. The entry is really one line. L1. ■ ■ ■ Example: Marketing|RP1_PS123456:\ [Tab] :lp=:\ [Tab] :rm=PS_Rm203:\ [Tab] :rp=L1:\ [Tab] :sd=/usr/spool/Marketing:\ [Tab] :mx#0: Repeat this process for each Logical Printer/Print Queue combination that you wish to create. . but can be entered as shown. PS_NAME is the Print Server name defined in /etc/hosts. for example. Use a TAB character where shown. Printer_name|Remote_Printer_Alias:\ [Tab] :lp=:\ [Tab] :rm=PS_NAME:\ [Tab] :rp=Logical_Printer_name:\ [Tab] :sd=Spooler_directory:\ [Tab] :mx#0: where: ■ Printer_name is the Print Queue name used to store jobs for the corresponding logical printer.

filename is the name of the file you wish to print. It will then be sent to the logical printer associated with this queue. the /etc/hosts file is sent to the printer queue Marketing. . The following example is for a BSD system: lpr -P printer_name filename where: ■ printer_name is the name of the Print Queue defined on the Unix host.LPD Configuration 83 Printing using LPD For LPD printing instructions. ■ Example: lpr -P Marketing /etc/hosts In the above example. refer to your UNIX manual.

84 APPENDIX C: UNIX SYSTEMS .

■ The following procedure is designed to enable Public Access Printing under NDPS. To use NDPS (Novell Distributed Printing Services). Creating an NDPS Manager Object If an NDPS Manager Object already exists.D Overview NETWARE ■ The Print Server must be configured as a valid device on your TCP/IP network.Object from the menu bar to view the New Object dialog. This printing method uses LPR over TCP/IP.exe. not the Netware protocol. Public Access Printing allows anybody on the network to access the printer. 3 Select Create . TeSupp). 4 Select NDPS Manager as the object to create. or later. 2 Select the container on NetWare Administrator where you want the NDPS Manager object to reside (for example. The Create NDPS Manager Object window shown below will appear. . skip this procedure and proceed to Creating an NDPS Printer Agent. and the PCs (clients) must be running IntranetWare Client V2.2. 1 Login to NetWare 5. the Novell server must be running Novell NetWare 5.0 Server as Admin and start the NetWare Administrator program Nwadmn32.

86

APPENDIX D: NETWARE

Figure 33 Create NDPS Manager Object

5 Type a name in the NDPS Manager Name (for example, SerMGR in Figure 33 above). 6 Browse the Resident Server and select where you want the NDPS Manager object to be assigned (for example, TECH_50.TeSupp in Figure 33 above). 7 Browse the Database Volume and select where you want the NDPS Manager database to be assigned (for example, TECH_50_SYS.TeSupp in Figure 33 above). 8 Click Create. The new NDPS Manager will appear in the main browser window.

To start the NDPS Manager in future, enter the following command at the console: LOAD NDPSM then select the NDPS Manager object. To start the NDPS Manager whenever you bring up the server, add a command like the following to your server's AUTOEXEC.NCF file: LOAD NDPSM SerMGR.TeSupp The last item is the name of the NDPS Manager object you wish to load.

9 After creating an NDPS Manager, you can create NDPS printers by using NetWare Administrator, as explained below.

Creating an NDPS Printer Agent

87

Creating an NDPS Printer Agent

To create Public Access Printers using the NDPS Manager Object in NetWare Administrator, follow this procedure: 1 Start the NDPS Manager object you will be using to control the Printer Agent. 2 At the Identification page, click the Printer Agent List. 3 Click New to see the Create Printer Agent window, as shown below.
Figure 34 Create Printer Agent

4 Enter the desired name for the Printer Agent (PA) Name. 5 Normally, the NDPS Manager will be the NDPS Manger object you are using. 6 Select Novell Printer Gateway in the Gateway Type, see Figure 34 above. 7 Click OK and then select the available printer. 8 Select Remote (LPR on IP) in the Connection Type. 9 Click Next to see the following Configure Port Handler screen.

88

APPENDIX D: NETWARE

Figure 35 Configure Port Handler

10 In the Host address IP field, enter the IP Address previously assigned to the Print Server device. 11 In the Printer Name field, enter the Logical Port name on the Print Server (L1 for Port 1, L2 for port 2). 12 Click Finish, then select appropriate drivers for Windows 98 etc as required. 13 The new Printer Agent will now appear in the Printer Agent List window. Repeat this procedure for any other ports on the Print Server, or for any other logical printers you wish to use. Client PCs can now be configured as described in Chapter 4.

wireless cards and Bluetooth devices. onsite assistance or advance hardware replacement. Repair Services.E Register Your Product to Gain Service Benefits OBTAINING SUPPORT FOR YOUR PRODUCT To take advantage of warranty and other service benefits. Experienced engineers are available to manage your installation with minimal disruption to your network.com/ ■ 3Com Knowledgebase helps you troubleshoot 3Com products. First time users must apply for a user name and password that provides access to a number of eSupport features including Product Registration. and Service Request. 3Com eSupport services are based on accounts that you create or have authorization to access. Value-added services can include 24x7 telephone technical support. ■ . More information on 3Com Extended Warranty and Professional Services is available at http://www.3com. software upgrades. configure and troubleshoot 3Com desktop and server NICs.com/ Contact your authorized 3Com reseller or 3Com for additional product and support information. Expert assessment and implementation services are offered to fill resource gaps and ensure the success of your networking projects.com/. Troubleshoot Online You will find support tools posted on the 3Com web site at http://www. you must first register your product at http://eSupport.3com.com and contains thousands of technical solutions written by 3Com support engineers. contact 3Com or your authorized 3Com reseller. Purchase Value-Added Services To enhance response times or extend warranty benefits. This query-based interactive tool is located at http://knowledgebase. Connection Assistant helps you install.3com.3com.

In order to access upgrades and related documentation you must first purchase a service contract from 3Com or your reseller. In order to access these Software Updates you must first register your product on the 3Com web site at http://eSupport.90 APPENDIX E: OBTAINING S UPPORT FOR YOUR PRODUCT This diagnostic software is located at: http://www. A link to software downloads can be found at http://eSupport. you must first register your product at http://eSupport. if applicable To send a product directly to 3Com for repair. Contact Us 3Com offers telephone. e-mail and internet access to technical support and repair services.com/ Software Upgrades are the software releases that follow the software version included with your original product. without . To access these services for your region. You will find a current directory of support telephone numbers posted on the 3Com web site at http://csoweb4. including revision level Diagnostic error messages Details about recent configuration changes. Products sent to 3Com. use the appropriate telephone number.3com.3com.com/ When you contact 3Com for assistance.com/.3com.3com. you must first obtain a return authorization number (RMA). or under the Product Support heading at http://www.com/. URL or e-mail address from the list below. part number.3com.com/prodforms/software/connection_assistan t/ca_thankyou.3com.com/contactus/ Telephone Technical Support and Repair To obtain telephone support as part of your warranty and other service benefits. First time users will need to apply for a user name and password.html Access Software Downloads Software Updates are the bug fix / maintenance releases for the version of software initially purchased with the product. and serial number A list of system hardware and software. please have the following information ready: ■ ■ ■ ■ Product model name.

at the sender’s expense. Korea Taiwan Thailand Telephone Number 1235 61 266 2602 or 1800 1 888 9469 10800 61 00137 or 021 6350 1590 or 00800 0638 3266 800 6161 463 080 333 3308 00801 611 261 001 800 611 2000 Asia. you may use the numbers shown: 01 7956 7124 070 700 770 7010 7289 01080 2783 0825 809 622 01805 404 747 06800 12813 01407 3387 1800 945 3794 199 161346 Luxembourg Netherlands Norway Poland Portugal South Africa Spain Sweden Switzerland U.3com.Telephone Technical Support and Repair 91 authorization numbers clearly marked on the outside of the package. will be returned to the sender unopened. Middle East. you can obtain an RMA number online at http://eSupport. of China Singapore S. and Africa Telephone Technical Support and Repair From anywhere in these regions.R.com/.com Or request a repair authorization number (RMA) by fax using this number: Europe.3com. call: Austria Belgium Denmark Finland France Germany Hungary Ireland Israel Italy +44 (0)1442 435529 + 65 543 6348 From the following countries.com/contactus/ Country Australia Hong Kong India Indonesia Japan Malaysia New Zealand Pakistan Telephone Number 1 800 678 515 800 933 486 +61 2 9424 5179 or 000800 650 1111 001 803 61009 00531 616 439 or 03 5977 7991 1800 801 777 0800 446 398 +61 2 9937 5083 Country Philippines P. First time users will need to apply for a user name and password. Telephone numbers are correct at the time of publication.K. Find a current directory of support telephone numbers posted on the 3Com web site at http://csoweb4. 342 0808128 0900 777 7737 815 33 047 00800 441 1357 707 200 123 0800 995 014 9 021 60455 07711 14453 08488 50112 0870 909 3266 . Pacific Rim Telephone Technical Support and Repair You can also obtain support in this region using the following e-mail: apr_technical_support@3com. If your product is registered and under warranty.

enter the URL: http://lat.com/lat/support/form.3com.com/support/email.3com.com/br/support/form.html Portuguese speakers.html English speakers in Latin America should send e-mail to: lat_support_anc@3com.html Latin America Telephone Technical Support and Repair Antigua Argentina Aruba Bahamas Barbados Belize Bermuda Bonaire Brazil Cayman Chile Colombia Costa Rica Curacao Ecuador Dominican Republic 1 800 988 2112 0 810 444 3COM 1 800 998 2112 1 800 998 2112 1 800 998 2112 52 5 201 0010 1 800 998 2112 1 800 998 2112 0800 13 3COM 1 800 998 2112 AT&T +800 998 2112 AT&T +800 998 2112 AT&T +800 998 2112 1 800 998 2112 AT&T +800 998 2112 AT&T +800 998 2112 Guatemala Haiti Honduras Jamaica Martinique Mexico Nicaragua Panama Paraguay Peru Puerto Rico Salvador Trinidad and Tobago Uruguay Venezuela Virgin Islands AT&T +800 998 2112 57 1 657 0888 AT&T +800 998 2112 1 800 998 2112 571 657 0888 01 800 849CARE AT&T +800 998 2112 AT&T +800 998 2112 54 11 4894 1888 AT&T +800 998 2112 1 800 998 2112 AT&T +800 998 2112 1 800 998 2112 AT&T +800 998 2112 AT&T +800 998 2112 57 1 657 0888 You can also obtain support in this region using the following: Spanish speakers. enter the URL: http://lat.92 APPENDIX E: OBTAINING S UPPORT FOR YOUR PRODUCT Country Telephone Number Country Telephone Number You can also obtain support in this region using the following URL: http://emea.com US and Canada Telephone Technical Support and Repair 1 800 876 3266 .3com.

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