3Com OfficeConnect Wireless 54Mbps 11g Print Server User Guide

3CRWPS10075

http://www.3com.com/
Part No.: DUA1007-5AAA01 Rev. 01 Published July 2004

3Com Corporation 350 Campus Drive, Marlborough, MA USA 01752-3064

Copyright © 2004, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time. If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hard copy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you. UNITED STATES GOVERNMENT LEGEND If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following: All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this User Guide. Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries. 3Com, and the 3Com logo are registered trademarks of 3Com Corporation. Intel and Pentium are registered trademarks of Intel Corporation. Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Novell and NetWare are registered trademarks of Novell, Inc. UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company, Ltd. Netscape Navigator is a registered trademark of Netscape Communications. IEEE and 802 are trademarks of the Institute of Electrical and Electronics Engineers, Inc. All other company and product names may be trademarks of the respective companies with which they are associated. ENVIRONMENTAL STATEMENT It is the policy of 3Com Corporation to be environmentally-friendly in all operations. To uphold our policy, we are committed to: Establishing environmental performance standards that comply with national legislation and regulations. Conserving energy, materials and natural resources in all operations. Reducing the waste generated by all operations. Ensuring that all waste conforms to recognized environmental standards. Maximizing the recyclable and reusable content of all products. Ensuring that all products can be recycled, reused and disposed of safely. Ensuring that all products are labelled according to recognized environmental standards. Improving our environmental record on a continual basis. End of Life Statement 3Com processes allow for the recovery, reclamation and safe disposal of all end-of-life electronic components. Regulated Materials Statement 3Com products do not contain any hazardous or ozone-depleting material. Environmental Statement about the Documentation The documentation for this product is printed on paper that comes from sustainable, managed forests; it is fully biodegradable and recyclable, and is completely chlorine-free. The varnish is environmentally-friendly, and the inks are vegetable-based with a low heavy-metal content.

CONTENTS
ABOUT THIS GUIDE
Naming Convention 9 Conventions 10 Feedback about this User Guide

10

1

INTRODUCTION
Features 13 Safety Instructions 14 Package Contents 15 Physical Details 15 Print Server Connection LED Indicators 16 Diagnostic Push Button

15 16

2

LAN INSTALLATION
Before You Begin 17 Installation Procedure 17 Preparation 17 Power Up 18 Check the LEDs 19

3

WIRELESS PRINT SERVER CONFIGURATION
Overview 21 Configuration Methods 21 Using the Windows Wizard 22 Procedure 22 Wireless Configuration 23

4 CLIENT PC CONFIGURATION Overview 25 Printing Methods 25 Which printing method should I use? 25 Checking your Network Protocols (Windows 9x) Windows Peer-to-peer Printing 27 Windows 2000/XP Setup 27 Windows 9x/ME Setup 30 PTP Printer Port Setup 31 Windows SMB Printing 35 Windows with Server-based Print Queues 36 Macintosh (AppleTalk) 38 Software Requirements 38 AppleTalk Setup 38 Printing 38 Macintosh OS X 39 LPR printing Setup 39 26 5 WEB-BASED MANAGEMENT Overview 41 Preparation 41 Connecting to the Print Server 42 Configuration Screens 42 Configure Server 42 AppleTalk 43 NetBEUI 44 TCP/IP 45 Wireless Configuration 46 Other Screens 49 6 SPECIAL FEATURES Internet Printing Protocol (IPP) 51 IPP Server Configuration 51 IPP Client Setup .Windows 98/ME 52 IPP Client Setup .Windows 2000/XP 54 Using IPP Printers 56 .

5 65 . 1 61 Problem No. 5 59 Solution No. 2 57 Problem No. 2 59 Solution No.7 TROUBLESHOOTING Overview 57 Hardware & Connection Problems 57 Problem No. 4 59 Solution No. 3 57 Solution No. 1 59 Solution No. 3 64 Problem No. 5 60 Problem No. 4 58 AppleTalk (Macintosh) Problems 59 Problem No. 2 59 Problem No. 2 61 Solution No. 4 59 Problem No. 4 64 Solution No. 7 60 Solution No. 5 65 Solution No. 2 61 Problem No. 1 57 Solution No. 1 59 Problem No. 3 57 Problem No. 2 57 Solution No. 1 57 Problem No. 7 60 Windows Printing Problems 61 Problem No. 6 60 Problem No. 3 59 Problem No. 6 60 Solution No. 1 61 Solution No. 4 64 Problem No. 3 64 Solution No. 4 58 Solution No. 3 59 Solution No.

0 Server 73 Adding TCP/IP Printing Support Adding a TCP/IP Remote Printer Windows 2000/2003 Server 74 73 73 C UNIX SYSTEMS Overview 77 Print Server IP Address Configuration 77 Other Print Server Configuration 77 LPD Configuration 77 LPD on IBM AIX 4. 2 Solution No.15 78 LPD on System V 78 LPD on Linux 80 LPD on BSD 81 Printing using LPD 83 .Problem No. 2 65 65 67 67 67 67 A SPECIFICATIONS General Specifications 69 Protocol Support 69 Feature Support 69 Regulatory Approvals 70 FCC Statement 70 FCC Radiation Exposure Statement EMC Standards 71 CE Standards 71 CE Marking Warning 71 70 B WINDOWS SERVER CONFIGURATION Windows NT4. 7 Solution No. 7 Unix Problems 67 Problem No. 1 Problem No. 1 Solution No.

D NETWARE Overview 85 Creating an NDPS Manager Object 85 Creating an NDPS Printer Agent 87 E OBTAINING SUPPORT FOR YOUR PRODUCT Register Your Product to Gain Service Benefits Purchase Value-Added Services 89 Troubleshoot Online 89 Access Software Downloads 90 Contact Us 90 Telephone Technical Support and Repair 90 89 .

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com Naming Convention Throughout this guide. If a release note is shipped with the Print Server and contains information that differs from the information in this guide. . consequently. Category 3 and Category 5 Twisted Pair Cables are referred to as Twisted Pair Cables throughout this guide..ABOUT THIS GUIDE This guide describes how to install and configure the 3Com OfficeConnect Wireless 54Mbps 11g Print Server. the 3Com OfficeConnect Wireless 54Mbps 11g Print Server is referred to as the “Print Server”.3com. follow the information in the release note. This guide is intended for use by those responsible for installing and setting up network equipment. Most user guides and release notes are available in Adobe Acrobat Reader Portable Document Format (PDF) on the 3Com World Wide Web site: http://www. it assumes a basic working knowledge of LANs (Local Area Networks).

the key names are linked with a plus sign (+). Do not press Return or Enter when an instruction simply says “type. system. and software button names. and then press Return or Enter. Click OK. Examples: From the Help menu.com Please include the following information when commenting: ■ ■ ■ Document title Document part number (on the title page) Page number (if appropriate) . select Contents. ■ Feedback about this User Guide Your suggestions are very important to us. Example: Press Ctrl+Alt+Del Italics are used to: ■ ■ Words in italics Emphasize a point. menu commands. Information that alerts you to potential personal injury. Identify menu names. or device. Information that alerts you to potential loss of data or potential damage to an application. Table 2 Text Conventions Convention The words “enter” and “type” Keyboard key names Description When you see the word “enter” in this guide. They will help make our documentation more useful to you. Denote a new term at the place where it is defined in the text.10 ABOUT THIS GUIDE Conventions Table 1 and Table 2 list conventions that are used throughout this guide. Table 1 Notice Icons Icon Notice Type Information note Caution Warning Description Information that describes important features or instructions.” If you must press two or more keys simultaneously. Please e-mail comments about this document to 3Com at: pddtechpubs_comments@3com. you must type something.

. please refer to the Support and Safety Information sheet. For information about contacting Technical Support.Conventions 11 Example: ■ ■ ■ 3Com OfficeConnect Wireless 54Mbps 11g Print Server User Guide Part Number DUA1007-5AAA01 Page 24 Do not use this e-mail address for technical support questions.

12 ABOUT THIS GUIDE .

The Print Server can act as an IPP (Internet Printing Protocol) Server. SMB (Service Message Block). regardless of your client platform.1 INTRODUCTION This chapter provides an overview of your Print Server's features. allowing clients.11b or IEEE 802. colleagues and others to print to your printer from anywhere on the Internet. Web-based Interface. Easy Installation. It is packed with features. and Microsoft Windows. Versatility. including: ■ Wireless LAN Support. ■ ■ ■ ■ ■ . This allows the Print Server to be used even where space is limited. Wireless stations supporting the IEEE 802. Both LAN and WLAN users can print to the attached printer or printers. The Print Server makes adding printers or plotters to your network simple. Compact Size. AppleTalk (EtherTalk). The Print Server supports up to four protocols: TCP/IP. NetWare (NDPS LPR printing). and NetBEUI. Features Congratulations on the purchase of your new Print Server. Your Print Server was designed to provide a simple and efficient network printing solution. The Web-based interface provides an easy method of configuration in TCP/IP networks. Windows IPP Client software is also supplied. It features an Ethernet interface port and operating system support includes Unix.11g standard can interoperate with the Print Server. suppliers. Internet Printing Protocol (IPP) Support.

Exposure to water poses an electric-shock hazard. 3 Do not place the Print Server on an unstable surface. Refer all servicing to qualified service personnel. please observe the following safety advice. ensures that the cable is properly shielded and does not pose a tripping hazard. If exposed to foot traffic. The product has been exposed to rain or water. Use only a slightly dampened cloth for cleaning. 4 This device should only be used with the power supply type specified on the marking label. 8 The Print Server should be serviced by qualified service personnel under the following conditions: ■ ■ ■ ■ The power cord is damaged or frayed.14 CHAPTER 1: INTRODUCTION Safety Instructions For your own safety. as opening or removing casing may expose you to dangerous voltage points or other risks. Liquid has been spilled onto the product. ■ . The device may fall causing serious damage to the device. If you are not sure of type of your local power supply. The device has been dropped or the casing has been damaged. crimp or otherwise damage the power cord. 6 If using an extension cord. Do not use liquid or aerosol cleaners. makes sure the total ampere rating of the products using the cord does not exceed the extension cord's ampere rating. and to protect your Print Server. 5 Do not pinch. 7 Do not attempt to service this device. 2 Avoid using this product near water. The product does not operate normally in accordance with the operating instructions. consult your dealer or the local power company. 1 Unplug this device from its power source before cleaning.

■ Physical Details This section has details of the LEDs and connectors. Further details are contained in Appendix A. ■ ■ ■ The Print Server. If any items are missing. Quick Install Guide. contact your dealer immediately. The Print Server Setup CD-ROM containing all support programs and this user guide. Figure 1 The Print Server Print Server Connection ■ ■ ■ 1 x USB 2.0 Printer Port IEEE 802.Package Contents 15 Package Contents You should find the following items packaged with your Print Server. Power Adapter.11g/802.11b Wireless Station 10/100BaseT LAN connection .

left). While pressing the button. the test page will not be printed. To restore the factory default settings: 1 Power down the the Print Server.data is being transmitted or received on the USB Printer Port. 3 The test page. Diagnostic Push Button The Print Server is fitted with a Diagnostic Push Button. showing the new (default) settings. will be printed. both LEDs will blink. switch the Print Server ON.Status (Green. containing the current settings. right) and Error (Red. The button is recessed. The LED indicator modes are described in the following table. 3 If you continue pressing the button for 10 seconds. To generate a Diagnostic print out 1 Ensure that both the Print Server and the printer are ON. and hold it in for 2 seconds. Table 3 LED Indicator Modes Status LED Off On On Blinking Blinking Error LED Off On Off Off Blinking Status Description No Power Hardware error Normal operation (idle) Normal operation . a diagnostic page will be printed. If you have a PostScript printer. 2 Press the diagnostic button. PostScript printers are unable to print this page.16 CHAPTER 1: INTRODUCTION LED Indicators There are two (2) LED indicators on the top panel . 2 Press and hold the diagnostic button. . This button has 2 functions: ■ ■ Restore the factory default settings Print a test page containing all current settings. During a Firmware Upgrade. a pin or paper clip can be used to press it.

ensure that your printer is operating correctly via the normal direct USB connection.2 LAN INSTALLATION This chapter describes how to install the Print Server in your Local Area Network. Before You Begin You will need the following items to complete the installation and configuration of the Print Server. ■ Ensure the power is OFF. . ■ ■ ■ The 3Com OfficeConnect Wireless 54Mbps 11g Print Server The Print Server Setup CD A laptop or desktop computer with an Ethernet interface and Windows operating system installed. Before starting to install your Print Server. An Ethernet cable (not supplied) 5V power supply for the Print Server USB cable (not supplied) USB printer Printer Driver CD ■ ■ ■ ■ ■ Installation Procedure Preparation Use the following steps to install the Print Server in to your network. Do not connect the Print Server while power is On.

Record this name. 1 Make sure the Print Server and printer are powered OFF. it may be needed during configuration. Power Supply units for different models are not interchangeable. To use BOTH the LAN and Wireless interfaces. WARNING: Use only the Power Supply unit provided with the device. 3 Connect an Ethernet cable to the LAN port on the Print Server and your laptop or desktop computer. Power Up Plug in the power adapter cable and power up. the Wired (LAN) interface should be used for initial configuration. After configuration. The Default Server Name is shown on a sticker on the base of the device. It consists of 8 letters and/or digits. To PC Initial configuration cannot be performed via the Wireless interface. To use the LAN interface. the Ethernet cable needs to be inserted BEFORE powering ON. the Wireless mode must be changed to "Ad-hoc". you can power off and disconnect the Ethernet cable if desired. 2 Connect the printer to the Print Server's printer port. . Start-up will take only a few seconds.18 CHAPTER 2: LAN INSTALLATION ■ Find the Default Server Name for your Print Server. as shown in the following diagram.

The Error LED should be Off.Installation Procedure 19 Check the LEDs Once start-up is complete: ■ ■ The Status LED should be On. .

20 CHAPTER 2: LAN INSTALLATION .

but if there's a DHCP server on your network. If you wish to use a queue-based printing system using Windows NT Server/Windows 2000/Windows XP. Web-based setup . See Chapter 4 for details. and the configuration required would depend upon the environment in which it is installed. PCs wishing to use the printer attached to the Print Server always require configuration. ■ The Print Server usually requires configuration. client PCs can print directly to the Print Server using the Peer-to-peer Printing installed by the Install 3Com Print Server Utilities option on the CD-ROM. it is not necessary to use a Network Server-based queue. the Network Server must be configured as detailed in Appendix B. However.see Chapter 5 for details. ■ .see “Using the Windows Wizard” for details. then the device is just plug-and-play.3 WIRELESS PRINT SERVER CONFIGURATION This chapter provides an overview of the configuration process. Overview The Print Server is designed to support many different platforms. A Windows-based Setup Wizard is also provided on the CD-ROM to simplify this task. ■ ■ Configuration Methods The following methods are available to perform the required Print Server configuration: ■ Windows-based Wizard .

NT4.exe in the root folder. 5 Enter the required data on the following screen. even if the Print Server does not have a valid IP address. and runs on Windows 95.0. ■ ■ Name of the Print Server can be changed if you wish. 2 On the first screen. run Autorun. Select or enter the Workgroup name for this Print Server. ME.22 CHAPTER 3: WIRELESS PRINT SERVER CONFIGURATION Using the Windows Wizard The Windows-based Wizard is supplied on the CD-ROM. If the setup program does not start automatically. Procedure 1 Insert the supplied CD-ROM into your drive. Windows 2000 and Windows XP. It can be used configure the Print Server for your Network environment. to view a list of Print Servers on your LAN. 4 Select your new Print Server. click Setup Wizard. 98. . Using this Wizard is the recommended method to configure the Print Server. then click Next to continue. shown below. Figure 2 Print Server Screen 3 Click Next on the first screen of the Wizard.

restart the Print Server. they have 2 modes: ■ Ad-Hoc . although some Wireless stations will scan all channels to find compatible ad-hoc groups they can join Infrastructure (Default) . 8 Click Finish to save the data to the Print Server. If the desired Print Server is not listed ■ ■ Check all cables to the Print Server. ■ To use both the LAN and Wireless interfaces. use the Install 3Com Print Server Utilities option. connecting a LAN cable will disable the Wireless interface. See Chapter 4 for details. . you only have 1 subnet.) Check that your PC has either the TCP/IP or NetBEUI network protocols installed.Using the Windows Wizard 23 6 Click Next to configure the TCP/IP Screen: ■ ■ 3Com recommends that you select Fixed IP Address. the Wireless mode must be set to "Ad-hoc". For Fixed IP Address. Like other Wireless stations. NOT an access point. Use the same Network Mask and Gateway as PCs on your LAN. Each Wireless station should be set to use the same Channel. Wireless stations communicate directly with each other. enter an unused address from the range used on your LAN. This allows connection to both other Wireless stations and the wired LAN. If it is On.no Access Point is used. refer to the following section “Wireless Configuration”. Check that your PC and the Print Server are on the same LAN subnet. Check that the Print Server's Error LED is Off. To install the Wizard on your PC.all Wireless stations connect to the Access Point. the settings should be set to match your other Wireless Stations. (If you do not have a Router or Gateway on your LAN. For details about each setting. or click Suggest New Values. 7 On the Wireless Screens. ■ ■ Wireless Configuration Wireless Mode The Print Server is a Wireless station. In "Infrastructure" mode.

If there's no Ad-Hoc group available. Channel The Print Server will join any group with the same Channel number. Wireless stations automatically locate the correct channel. Infrastructure Mode Must match the Access Point. the Print Server will create the group using its own Channel number. WEP Settings Must match the other Wireless stations.24 CHAPTER 3: WIRELESS PRINT SERVER CONFIGURATION Required Configuration Table 4 Ad-hoc Mode SSID The Print Server will join any group with the same SSID. the Print Server will create the group using the SSID assigned to it. If there is no existing Ad-Hoc group available. . Access Point sets the Channel used. Must match the Access Point.

and configured as described in Chapter 3. and sent directly to the Print Server when it is available. See “Macintosh (AppleTalk)” in this chapter for details of client configuration. Both the Print Server and the attached printer must be powered ON.4 CLIENT PC CONFIGURATION The chapter details the client configuration required on LAN clients to use the printer or printers attached to the Print Server. For example. No additional software needs to be installed on your Windows PC. This allows the Network Administrator to modify the Print Queue. and printing from MS-DOS programs is supported. and normally no configuration of the Print Server is required. the easiest method to use is Peer-to-peer Printing. However. 2000. If using Windows. Me. However. AppleTalk is also supported. use SMB. large print jobs may cause problems. Overview Before performing client configuration. Server-based Print Queue means that all print jobs are stored (queued) on the Network Server (for example. 98. SMB is not suitable for large. Windows NT/2000) and then sent to the Print Server. or you do not wish to install additional software. complex documents. because the Print Server can not store files. so if you ■ ■ ■ Which printing method should I use? ■ ■ . and you need to print from MS-DOS programs. If using Windows 95. or XP. an important job can be moved to the head of the queue. NT. Windows SMB Printing is a Microsoft standard for using a Network Printer. the Print Server must be installed on your LAN. The Print Server supports a number of printing methods: ■ Printing Methods Peer-to-peer Printing means that the print jobs are stored (queued) on your PC.

as follows: ■ 1 Select the Settings . Figure 3 Network Configuration ■ The top line in the list NetBEUI -> PCI Fast Ethernet Adapter indicates that the NetBEUI protocol is installed on this PC. Windows programs should use Peer-to-peer Printing. Your PC will show the name of the your Network card rather than PCI Fast Ethernet Adapter. If using other methods. MS-DOS programs can use the SMB printer. The highlighted line TCP/IP -> PCI Fast Ethernet Adapter indicates that TCP/IP is installed. if desired. ■ ■ Checking your Network Protocols (Windows 9x) Your PC must have EITHER the TCP/IP or NetBEUI protocols installed. you should install BOTH Peer-to-peer Printing and SMB printing. you must check manually.Network option on the Start Menu.refer to Appendix C. ■ If your LAN has Network Servers (for example. Windows 2000 Server) use the method advised by your Network Administrator. ■ If using the Peer-to-peer Printing.26 CHAPTER 4: CLIENT PC CONFIGURATION need this as well as MS-DOS printing. Unix users .Control Panel . You should see a screen like the one shown in Figure 3.refer to “Macintosh (AppleTalk)” in this chapter. All versions of Windows after Windows 95 have TCP/IP installed by default. Your PC will show the name of the your Network card rather than PCI Fast Ethernet Adapter. the installation program will check this for you. The Print Server can print via a queue located on a Network server. Windows NT. ■ . Macintosh users .

■ 3 If either protocol is already installed. TCP/IP may require further configuration. the supplied PTP (Peer-to-Peer) Printer Port software must be installed on each PC. . and then sent to the Print Server when it is available.Microsoft NetBEUI . right-click the desired printer and select Properties. print jobs are stored (queued) on your PC. If required. you can also install TCP/IP. This protocol requires no configuration. You may be prompted for your Windows CD-ROM. 2 Select the Ports tab and click Add Port. as follows: 1 Open your Printers folder. For other versions of Windows. Figure 4 Peer-to-Peer Printing Windows 2000 & XP require no additional software.Protocol . depending on your LAN environment.OK.Windows Peer-to-peer Printing 27 2 If neither line is present: ■ Install the NetBEUI protocol by selecting Add . However. Windows 2000/XP Setup The recommended printing method is to use LPR. Windows Peer-to-peer Printing With this printing method. proceed with installation.

then click New Port.28 CHAPTER 4: CLIENT PC CONFIGURATION Figure 5 Printer Ports Screen 3 Choose Standard TCP/IP Port. Figure 6 Add Port Screen .

select Custom.Windows Peer-to-peer Printing 29 4 On the Add Standard TCP/IP Printer Port screen above. then click Next. Figure 8 Port Settings Screen . enter the IP address of the Print Server in the Printer Name or IP Address field. Figure 7 Additional Port Information Screen 5 On this screen. and click Settings.

Programs . Windows 9x/ME Setup Before performing the following procedure.exe in the root folder.Print Driver Setup to run the program again. run Autorun. . 7 Follow the prompts to complete the Wizard. and configured as described inChapter 3. 1 Insert the supplied CD-ROM into your drive.) 4 The Print Driver Setup will then run. In future.30 CHAPTER 4: CLIENT PC CONFIGURATION 6 On the Port Settings screen. d Click OK to confirm your changes and close this screen. (Refer to the “Windows Printing Problems” in Chapter 7 if there is a problem with the installation. Figure 9 Installation Screens 3 Follow the prompts to complete the installation of the Peer-to-peer Printer Port Driver. Click Peer-to-Peer Driver to install. shown above: a Select LPR in the Protocol section b Enter a Queue name (L1 for the USB Port) c Ensure the LPR Byte Counting Enabled setting is Enabled. 2 Click Install 3Com Print Server Utilities and then accept the 3Com software license. If the setup program does not start. Both the Print Server and the attached printer should be powered ON. the Print Server must be installed on your LAN.3Com Print Server Utilities . you can use Start .

If you see the following error message. . If No printer is displayed. then try again. try installing the NetBEUI protocol. ■ ■ 2 Select the desired port on a Print Server.Windows Peer-to-peer Printing 31 PTP Printer Port Setup 1 The program will search for Printer Servers on the network. See the earlier section for details. A pop-up message will inform you if the port has been created successfully. Check that the Print Server has been configured. either install Internet Explorer 4 or later. Figure 10 Print Port Setup (Peer-to-peer Printing) If your Print Server is not listed: ■ ■ Click Refresh. a If desired. Check that both the Print Server and the printer are properly connected. and a screen like that shown in will be displayed. click Refresh. b The name of the attached printer will be displayed if possible. then click Next. Use the Setup Wizard on the CD-ROM. If using TCP/IP. or follow the procedure in “Windows Printing Problems” in Chapter 7. check that the printer is properly connected and powered on. and powered on.

You can now print using this printer. d When the Printer installation is finished. To install additional Printers. . c If prompted about Sharing the printer. repeat steps 4. for example. If the correct printer type is not listed. Select it and click Connect. click Add New Printer to run the Windows Add Printer wizard. then a screen like that shown in Figure 12 will be displayed.32 CHAPTER 4: CLIENT PC CONFIGURATION Figure 11 Error Message Screen 3 The printer port will be created. 5 Installation is now complete. HP2100 on SCA43600_P1. do NOT enable Sharing. Figure 12 Configure Printer Port 4 Select the correct Windows printer in the Existing Printers list. Step through the Wizard and install the required printer: a Select the correct Printer Manufacturer and Model. or use the Have Disk option if appropriate. b We recommend changing the Printer name to indicate which device is on. and click Connect. it will be listed in the Configure Printer Port screen above.

Printers to open the Printers folder. Locate the Delete Port button. just run this program again. The default installation is Start .3Com Print Server Utilities .Programs .Settings .Settings . To delete a port created by this setup program.Printers) and double-click any printer to see the current print jobs. 2 Select "Queue Setup" from the menu. The Port Settings button is on the Details or Ports tab. . If using the Epson Spooler Manager. and you can no longer print. and select Properties. This button is on the Details or Ports tab. ■ If the Print Server's IP address is changed. Advanced Port Options The options for the Peer-to-peer Printing are accessed via the Port Settings button. 4 Click "OK" to exit. If the printer attached to the Print Server is changed. Management ■ Print jobs can be managed like any Windows printer. Use Start . then right-click the Printer. 3 Click "Use Print Manager for this port". use the Windows Delete Port facility: ■ ■ ■ ■ Right-click any printer in the Printers folder.Windows Peer-to-peer Printing 33 Use the Start menu to run this program in future.Print Driver Setup. this program must be disabled. An example screen is shown in Figure 13. and select the correct printer. delete the port (see procedure above) and re-install it. depending on your version of Windows. Open the Printers folder (Start . depending on your version or Windows. as follows: 1 Run the Epson Spooler Manager. and select Properties.

The User Name will be printed on the banner page. If the selected device has multiple ports. ■ ■ If using a PostScript Printer. click Browse to select a different Print Server. The Port Name can not be changed after installation. ■ Banner: Check this option to print a banner page before each print job. ■ Retry Interval: Sets how often Windows will poll the Print Server to establish a connection when the printer is busy. This name is shown in the Printer's Properties. the Select Device Port button can be used to select the port. Increase this value if you get too many warning messages. .34 CHAPTER 4: CLIENT PC CONFIGURATION Figure 13 Port Settings (Peer-to-peer Driver) Items shown on this screen are as follows: ■ Port: If desired. check the PostScript box.

but the NetBEUI or TCP/IP protocol must be installed on your PC. . as shown below: ■ ■ If it is the same Workgroup as your PC. right-click the desired printer icon. The Comment field may indicate what type of printer is connected to the port. 3 Locate the desired Print Server. and choose Install. select Details. 5 To install a printer.Windows SMB Printing 35 Windows SMB Printing This method requires no additional software to be installed. Figure 14 Network Neighborhood 4 Double-click the Print Server icon to view a Printer icon for each printer port. double-click Entire Network. as shown below. Use the following procedure to install the Print Server's printer as a Windows SMB network printer: 1 Double-click the Network Neighborhood icon on the desktop. If it is in a different workgroup. it will be listed on screen. 2 On the View menu. then double-click the appropriate Workgroup to open it. This will start the Add Printer wizard.

■ For information about the question Do you print from MS-DOS programs?. the Print Server is installed on an existing Network Server (Windows. Unix. 2 When prompted. 3 When prompted for Network Path or Queue Name: ■ ■ On Windows 98/ME. select Network Printer. click the Browse button On Windows 2000/XP. However.Settings Printers) and can be used like any other printer. rather than on your PC. and start the Add Printer Wizard. or NetWare). ■ 7 This printer will now appear in your Printers folder (Start . If your Network Administrator uses this system. Windows with Server-based Print Queues With a Server-based Print Queue. see Printing from MS-DOS Programs below. SMB printing is not suitable for large complex print jobs. . each Windows client must be set up as follows: 1 Open your Printers folder. leave the field blank and click Next. and complete the Wizard. For large complex jobs. you should use Peer-to-peer Printing instead. Select the Printer Manufacturer and Model to match the printer connected to this port on the Print Server.36 CHAPTER 4: CLIENT PC CONFIGURATION Figure 15 Install SMB Printer 6 Follow the prompts to complete the installation.

7 Follow the prompts to complete the Wizard.Windows 98/ME Figure 17 Network Path . and click Next. then Next.Windows with Server-based Print Queues 37 Figure 16 Network Path . and locate the Server and Printer (or Print Queue) which your Network Administrator advised you to use. and may be selected when printing from any Windows application. The new printer will be listed with any other installed printers. as advised by your Network Administrator. 5 Click OK. . 6 Select the correct printer Manufacturer and Model.Windows XP 4 Browse the network.

7 Select a printer description from the list. LaserWriter 7 uses the fonts installed in the computer. 3 Click Chooser. The Chooser panel will open. ATP. Printing Printing with the Print Server installed in an AppleTalk network is identical to normal printing. ZIP and DDP protocols. no configuration is required. LaserWriter 8 makes use of the fonts installed in the printer itself. Normally. 1 Click the apple icon and choose Control Panel . 2 Ensure that Ethernet is selected under AppleTalk Connection.38 CHAPTER 4: CLIENT PC CONFIGURATION Macintosh (AppleTalk) The Print Server supports AppleTalk (EtherTalk). which increases network traffic and takes more printing time. NBP. Just select File . 5 Choose a PostScript printer from the list.x OS or newer. PAP. enabling Macintosh computers on the network to view and use the Print Server as a regular AppleTalk printer. Software Requirements AppleTalk Setup System 9.Print and choose the desired printer. 8 Click Select. . so the printing response time is quicker. 4 Click on either the LaserWriter 8 icon (recommended) or the LaserWriter 7 icon. 6 Click Create and it will search PPD automatically.AppleTalk. Configuration is now complete.

you need to ensure the Print Server has a valid IP address before configuring your Mac as follows. and enter the Queue Name (L1 for port 1. . Figure 19 LPR Screen 4 Enter the IP address of the Print Server in the LPR Printer's Address field. Figure 18 Printer List 2 Click the Add Printer button. 3 Choose LPR Printers Using IP.Macintosh OS X 39 Macintosh OS X If using LPR printing. L2 for port 2 if the Print Server has 2 printer ports.). 5 Select the Printer Model from the drop-down list. LPR printing Setup 1 Select the Printer List icon.

Configuration is now complete.40 CHAPTER 4: CLIENT PC CONFIGURATION 6 Click Add. .

0.0. the Print Server ships with an IP Address of 0. 00:c0:02:xx:xx:xx is the MAC address of the Print Server.5 WEB-BASED MANAGEMENT This chapter explains how to use your Web Browser to configure the Print Server. Therefore. provided they support tables and forms. ■ ■ ■ . Most browsers should work. and hold it for 2 seconds. Use the Diagnostic Button (if fitted) to print a report which includes the current IP address. Use the Setup Wizard or another Print Server utility to allocate a valid IP Address to the Print Server. This allows you to connect to the Print Server and configure it using your Web Browser. or RARP. and determine the IP Address allocated to the Print Server. Preparation Because it supports dynamic IP Address allocation using DHCP. as follows: arp -s IP_Address 00:c0:02:xx:xx:xx (Unix) arp -s IP_Address 00-c0-02-xx-xx-xx (Windows) Where: IP_Address is the IP Address you wish to assign to the Print Server. Overview The Print Server incorporates the HTTP server. Press the Diagnostic Button. This is NOT a valid IP Address. BOOTP.0. Add an entry to the arp table to associate the hardware address of the Print Server with the desired IP address. you must do ONE of the following: ■ Check your DHCP server (if you have one).

enter http:// followed by the IP Address of the Print Server.21 00:0B:AC:E6:5A:81 Example (Windows): arp -s 192. Configuration Screens Configure Server The following configuration screens are available. for example. http://192. Connecting to the Print Server 1 Start your Web Browser. just press Enter.0. 4 Use the menu bar to move from one screen to another.42 CHAPTER 5: WEB-BASED MANAGEMENT Example (Unix): arp -s 192.100 3 You will then be prompted for the password.21 00−0B−AC−E6−5A−81 The MAC address of the Print Server is shown on a sticker on the base of the device. Figure 20 Configure Server Screen . Remember to save each screen before changing to a different screen. 2 In the Address box.0.168.168.0.168. If no password has been set.

Print Server Name Print Server Name Password Device Password Verify Password Protocols Enable Appletalk Enable NetBEUI Enable this protocol if you are using Macintosh stations that run Appletalk. Confirm the password entered above. AppleTalk Figure 21 AppleTalk Screen . Enable this protocol if you are using PCs that use SMB printing with Microsoft. When you use this screen to change the password. Enter a name you can use to identify this Print Server from other devices on the network. you will be asked to authenticate by entering a Username and the password that you have just set. You must enter the Username admin. Enter a password for this unit.Configuration Screens 43 3Com recommends that you set up a password for this Print Server as this prevents unauthorized users accessing the unit via the Web Management interface.

The default is Binary. .44 CHAPTER 5: WEB-BASED MANAGEMENT AppleTalk zone AppleTalk zone Communication Printer Object Type This value is supplied to Macintosh clients. NetBEUI Figure 22 NetBEUI Screen Domain Name Domain Name Enter the designated work group to be serviced by the Print Server. The default value of zero (0) delay should be increased only if your printer cannot cope with no delays. try setting this value to Yes. and normally this should not be changed. If print errors occur. Abort Print Job if Error YES terminates a print job if a printing error occurs. so names with different case will be considered to be the same name. This determines which Apple systems can gain access to this printer.1 secs) Set how fast jobs are sent to the printer. Options Response Time (0. Communication Protocol Sets whether the USB printer port uses ASCII or Binary. The default value is LaserWriter. This field is not case sensitive. NO (default) will try to continue but may cause print errors.

and Gateway. if you have a Router). Use the same values as PCs on your LAN (or on the same LAN segment. you must enter a the Device IP Address. After that. the TCP/IP session will be terminated. Allowable values are from 0 to 255 seconds. The Print Server will then automatically obtain an IP address from the DHCP Server. If selected. Subnet Mask. Enter an unused IP address from the address range used on your LAN. with 2 as the default. Set how many attempts at reconnection will be made. IP Address assigned to the Print Server.Configuration Screens 45 TCP/IP Figure 23 TCP/IP Screen IP Address DHCP Client Select this if your LAN has a DHCP Server. Fixed IP Address Device IP Address Subnet Mask Gateway Address Connection Delay before reconnection attempts Number of reconnection attempts Sets how long the Print Server should wait before retrying a TCP/IP connection which is lost. Use the same values as PCs on your LAN (or on the same LAN segment. with 254 as the default. if you have a Router). Allowable values are from 0 to 255. Select this to assign a fixed IP address to the Print Server. .

please check with your local government agency for more information on which channels you are allowed to use. Infrastructure mode is used when each Wireless station connects to the Wireless Access point. This field displays the region of operation for which the wireless interface is intended. Select the correct value for your Wireless LAN. The default value is blank (null). which allows those channels. On your PC. (The channel list changes according to the selected region. and each Wireless station communicates directly with other Wireless stations. It may not be legal to operate the router in a region other than the region shown here.Basic The settings on this screen must match the other Wireless stations in order for communication to occur. Note: The SSID is case sensitive. all Wireless stations MUST use the same SSID. ■ SSID To communicate. This also provides access to the wired LAN. . some Wireless status screens may display this name as the Access Point in use. ■ Station name Network Type Ad-hoc mode is used when there is no Wireless Access Point. and select a region.46 CHAPTER 5: WEB-BASED MANAGEMENT Wireless Configuration Wireless .) This is the same as the Device (Host) Name on the WAN screen. Figure 24 Wireless Screen Configuration Region or Domain Select your region from the drop-down list. If your country or region is not listed.

this setting has not effect – the Access Point determines the Channel used. Use this if possible. Figure 25 WEP Screen .WEP the following example. select the value you wish to use on your Wireless LAN. If you experience lost connections and/or slow data transfers you may need to experiment with different channels to see which is the best. If "WEP" is selected. For Ad-hoc mode. and provides much better security than WEP.data is encrypted using the WEP standard.Configuration Screens 47 Channel No. This is a later standard than WEP. In Infrastructure mode.data is encrypted using the WPA-PSK standard. Wireless Security Screen There are 3 options for Wireless security: ■ ■ ■ Disabled .no data encryption is used. WPA-PSK . WEP . Link Info Button Click this button to open a sub screen displaying link information. the screen will look like Wireless Security .

four keys fields will be generated. but the encryption system is not very strong. Keys ■ ■ ■ Passphrase Enter some printable characters in the Passphrase field and click Generate to automatically configure the WEP Key(s). as used on your Wireless LAN Open System or Shared Key. only the selected WEP key will be generated.WPA-PSK If "WPA-PSK" is selected.48 CHAPTER 5: WEB-BASED MANAGEMENT Security System Authentication WEP The 802. Select the WEP Encryption level: ■ ■ Key Size 64-bit (sometimes called 40-bit) encryption 128-bit encryption (sometimes called 104 bit encryption) Use the radio buttons to select the default key. Hex characters are the digits (0 ~ 9) and the letters A ~ F.11b standard. Other stations must have the same key values. Hex or ASCII. Data is encrypted before transmission. according to your Key Size selection. Keys can be entered in Hex or ASCII. the screen will look like the following example. Wireless Security . Select the appropriate value. Figure 26 WPA-PSK Screen . For 64 bit keys. For 128 bit keys. Enter the key value(s) you wish to use.

Before you use this option. data is encrypted before transmission. PSK Enter the Keyword key value. if the printer name is known. (If the printer is not bi-directional.bin file for the upgrade. which does NOT require a Radius Server on your LAN.this will show either Idle or Printing. ■ ■ . Encryption Other Screens HTTP Upgrade This screen allows you to upgrade software for the selected Print Server. Server Status This screen shows server system data and the current settings for all of the other screens. Select the desired option. you will need to obtain the .the model name of the printer connected to the port. and should be used if possible.Configuration Screens 49 Security System WPA-PSK Like WEP. this information is unavailable. WPA-PSK is the version of WPA. the following data is listed: ■ Connected Printer . Off-line. The PSK must be from 8 to 63 characters in length. no data can be input on this screen. For each port. Out of paper) Printing Information . Other Wireless Stations must use the same method. Printer Status This screen displays the current status of each port. Data is encrypted using a key derived from the PSK.) Status .the current status of the printer (On-line. It is read-only. Other Wireless Stations must use the same PSK. WPA is more secure than WEP.

LF (line feed) characters are changed to CR+LF (carriage return + line feed). For each Logical Printer. If checked. .50 CHAPTER 5: WEB-BASED MANAGEMENT Logical Printers Logical Printers (ports) can be used under Unix. This string cannot exceed 15 characters. This string cannot exceed 15 characters. Physical Port Pre-string (Hex) Post-String (Hex) Convert LF to CR/LF Select the Printer Port which the Logical printer will use. The printer control string (in hex) to be sent to the printer before each print job. No L1) Click the Get Data button to update the display with the current data for the selected logical printer. The printer control string (in hex) to be sent to the printer after each print job. (for example. the following fields are available: Logical Printer Select the Logical Printer Port you wish to configure.

Normally. you need to register the domain name for the URL. ■ ■ ■ . The Client must also know the IP Address or URL or the IPP Server. located in the IPP folder. supply the IPP_CLIENT. you must provide your clients with the supplied IPP Client software. Gateway or Firewall linking your LAN to the Internet must NOT block the IPP protocol. Any Router. the following requirements must be met. Unless clients are using Windows 2000 or XP. the printer will be attached to a computer or other device which functions as an IPP Server. Windows 2000 and XP include a suitable IPP client. No additional configuration is necessary. Internet Printing Protocol (IPP) IPP (Internet Printing Protocol) is a standards-based system to allow remote printing from a PC to any accessible printer. However. Client PCs need a compatible IPP Client program. rather than an IP Address on your local LAN. For printing via the Internet. To use a URL rather than an IP Address. You must advise clients of the correct URL or IP Address of the IPP Server.6 SPECIAL FEATURES This chapter covers the special features of the Print Server. For other versions of Windows. the Print Server's IP Address must be external (allocated by your ISP). IPP Server Configuration The Print Server contains the necessary firmware to act as an IPP Server. If it is not convenient to provide the CD-ROM.EXE file. a client program is supplied on the Print Server's CD-ROM. ■ The Print Server must have a valid IP Address.

EXE 1 Run this program to unzip the included files. A screen like the following will be displayed. 2 Follow the prompts until you reach the Install 3Com Print Server Utilities screen. Figure 27 IPP Port . Installing from the CD-ROM 1 Insert the CD-ROM in your drive.exe program in the top-level folder. Also you can distribute the setup program (IPP_CLIENT. 4 Click Next. run the Autorun. 3 Follow the prompts to complete the installation. and step though the remaining screens to complete the installation. select the Install IPP Client option. 2 The IPP Setup program will then run.52 CHAPTER 6: SPECIAL FEATURES IPP Client Setup Windows 98/ME For these platforms. and select IPP Client. Installing using IPP_CLIENT. 3 At the next screen. If the program does not start automatically. IPP Client software is supplied on the CD-ROM.EXE) to users via E-mail. IPP Client Configuration 1 Run the Add IPP Port program entry created by the installation.

■ ■ To create additional IPP Ports. Installation is now complete. Follow the prompts to complete the process. and click OK. You will see a message confirming that the port has been created. check Access IPP Server via Proxy Server. or Click Add New Printer to create a new printer to use the IPP port. 3 Enter the IP Address or URL of the IPP Server. then the following dialog: Figure 28 Select Printer for IPP Port 6 Either select an existing printer to use the new port. and enter details of your Proxy Server. The Proxy Server and other options are set individually for each IPP Port.Internet Printing Protocol (IPP) 53 2 If Internet access from your location is via a Proxy Server. A connection to the IPP Server will be established at this time. This will start the Add Printer wizard. This will be the same as your Browser configuration. 5 Click Save to create the IPP port on your system. 4 Click Select Device Port to view the available ports on the IPP Server. and select the appropriate port. Ensure that the new printer uses the IPP port. repeat the entire procedure. .

or the remote server is very busy.54 CHAPTER 6: SPECIAL FEATURES Changing the IPP Port Settings After the IPP port is created. depending on your version of Windows). . as shown below.which can be adjusted if you have problems connecting to the IPP Server. ■ IPP Client Setup Windows 2000/XP Windows 2000 and XP have their own IPP Client. Retry Count sets how many connection attempts will be made. 3 Locate and click the Port Settings button (Details or Port tab. and click Next to see the Locate your Printer screen. There are two settings . follow this procedure: 1 Start the Add Printer wizard. To use the Windows IPP Client with the Print Server. Increase this number if you have a poor connection. and there is no need to install the supplied IPP Client Software. Increase this number if you have a poor connection.Printers) 2 Right-click the IPP Printer. or the remote server is very busy. ■ Retry Interval sets the time interval (in seconds) between connection attempts. you can reach the screen shown in Figure 27 using the Windows Port Settings button: 1 Open the Printers folder (Start . and select Properties.Settings .Retry Interval and Retry Count . 2 Select Network Printer.

. and the printer on that port is on-line. and complete the Wizard. 5 If the connection can be established. the following dialog will be displayed. 4 These entries are case sensitive.Internet Printing Protocol (IPP) 55 Figure 29 Windows 2000 . Figure 30 Windows 2000: No printer driver 6 Click OK. with ipp in lower case. The IPP printer is now ready for use.Locate your Printer 3 Select Connect to a printer on the Internet or on your Intranet. 7 Click Next. They must be entered as shown. and enter the URL of the IPP Server as follows: Port 1 ip_address:631/ipp/P1 where ip_address represents the IP Address of the IPP Server. and 631 is the port number. and P1 in UPPER case. and then select the printer manufacturer and model to match the printer connected to the port on the IPP Server.

.Retry Interval and Retry Count . you can use the Query IPP Printer program installed with Add IPP Port to check the availability of the remote IPP Server. your Internet connection needs to be active. See the previous section for details. Network congestion causes the connection attempt to time out.56 CHAPTER 6: SPECIAL FEATURES Using IPP Printers The IPP Printer can be selected and used like any other Windows printer. If using the supplied IPP Client software.which can be adjusted if you have problems connecting to the IPP Server. ■ ■ ■ If using the supplied IPP Client software. The Server's IP Address has changed. The Internet connection for the IPP Server is down. A printer problem has caused the IPP Server to cease responding. If the IPP Server is not on your network. there are 2 settings . and a restart (reboot) is required. An IPP Server may be unavailable for any of the following reasons: ■ ■ It is powered off.

The Print Server unit can not be found on the LAN. Hardware & Connection Problems Problem No. 3 Solution No. 1 Problem No. Reset the Print Server by disconnecting the power supply and connecting it again. . and the solutions to them. so configuration is not possible. the Print Server still does not function properly.7 TROUBLESHOOTING This chapter describes some problem which may arise. Overview If you encounter printing difficulties. 2 Solution No. 2 All the Print Server's LEDs are off. 3 Ensure that WEP is disabled on your other Wireless stations. Check the power supply or power connection. 1 Solution No. please contact your dealer for further advice. If using the Wireless Interface ■ Problem No. Print Server's RED status LED continuously stays on. after following the advice in these documents. please refer to the appropriate section. If.

it is not possible for Wireless stations to connect to the Print Server. the Wireless mode must be set to "Ad-hoc". and getting an IP Address conflict involving the Print Server. this setting should be Enabled. because its default mode is Infrastructure. You must Power Off the Print Server before connecting or disconnecting the LAN cable. use Network Neighborhood and try to browser the network.58 CHAPTER 7: TROUBLESHOOTING ■ If using Ad-hoc mode. ■ ■ ■ If using the Wired 10/100BaseT interface: ■ Check the Hub. You must use the wired interface for initial configuration. but the DHCP server is turned off. If so. use another address which is NOT within the range used by the DHCP server. The link LED for the port to which the Print Server is connected should be ON. which is within the range used by the DHCP server. Solution No. This problem would also arise if you assigned static IP Address. Simply reset the Print Server so it will obtain a new IP Address. The Access Point itself has a blank (null) SSID. Test its network connection by seeing if you can locate other LAN devices from the PC. ■ Problem No. there is a problem in the network cable. Ensure that the PC used for configuration has the TCP/IP network protocol installed. To use both the Wireless and LAN interfaces. If the Print Server is left on. 4 I am using DHCP. If there is a setting Broadcast SSID or Allow SSID of ANY. If it is Off. If using Infrastructure mode. then the Print Server will retain its IP Address without the DHCP Server being aware of it. 4 . If using TCP/IP: ■ Ensure that there are no routers between the Print Server and the PC used for configuration. For example. ensure that your Access Point allows connection by Wireless stations with a SSID of ANY or null (blank).

5 . 1 Solution No. This is a problem that occurs in some application programs. Try downloading the fonts contained in the EPS file before printing the saved EPS file.AppleTalk (Macintosh) Problems 59 AppleTalk (Macintosh) Problems Problem No. Problem No. Try to use ASCII encoding. 2 Can not find the Print Server's name in the Chooser. Try the following: 1 Make sure that AppleTalk is on (the button next to Active is highlighted in the Chooser). which are in your print file may not be supported by the printer. ■ Problem No. I can not select the Remaining from: item in the print dialog box. Problem No. If you have selected the Layout value. 4 Problem No. 2 Solution No. Some of the fonts. 3 My EPS file does not print with the correct fonts. Try selecting LaserWriter 7 instead of LaserWriter 8. A cover page prints either on the first or the last page of the document. or 4 Up. you cannot access the Remaining from item. 2 Up. 4 Solution No. 2 Make sure the printer has been on and in the READY state for a few minutes. 1 Why do I get an incorrect printout? Some possible reasons are: ■ You may have chosen Binary encoding to print the file. 4 If the printer resides on a network with multiple zones. 3 Solution No. make sure the correct zone is selected from the AppleTalk Zones box in the Chooser. Choose other selections. 3 Make sure the printer has not been renamed since its last appearance in the Chooser.

60 CHAPTER 7: TROUBLESHOOTING Solution No. perform the following steps: ■ Solution No. 7 Solution No. . 2 Set your printer to the correct protocol. Check your monitor to make sure all settings (for example. To alleviate this problem. Print Server and printer must all be configured to the same communication protocol. To configure your system: 1 Choose which protocol you are going to use. ■ Problem No. it tries to match the printed output color to the screen color. Insert extra page breaks in your document to avoid the cover page printing on the first or last page of your document. 6 Choose Calibrated Color/Grayscale in the Print pop-up menu in the Print Options dialog box. The printer will make adjustments to match the colors. I get a PostScript Command error or no print out. 6 The colors on my printed output do not match the colors on my computer screen. 3 Use the computer's Print submenu to configure your computer to use the protocol you have chosen. 5 Select one of these solutions: ■ ■ Turn the cover page feature off. When the printer receives a color file. Problem No. Sometimes the printer cannot match up the colors as closely as wanted. brightness) are adjusted correctly. The computer. 7 When I send a print job. Check the communication protocols. You should check your printer. 4 Configure the Print Server to use the same protocol as the printer and computer.(either Binary or ASCII). it may not give you a choice.

as follows: 1 Start the Add Printer Wizard. Before attempting another installation: ■ ■ Solution No.. and click Next. I installed the Print Port Driver for Peer-to-Peer Printing. 2 Select Network Printer when prompted How is the printer attached to your Computer?. This may be caused by an existing installation of the printer port software. but when I selected a port on a Print Server and clicked Add. and confirm the deletion. 1 When I tried to install the Printing software for Peer-to-Peer printing. Shared Printer Port. Try installing the Printer using the standard Windows tools. Problem No.Add/Remove Programs 2 Look for an entry with a name like Shared Port.Control Panel .Settings . the printer was not installed. 3 Select this item. enter a dummy value such as shown below. 2 On Windows 98.Windows Printing Problems 61 Windows Printing Problems Problem No. 3 When prompted for the Network Path or Queue. 1 Remove the existing installation Restart your PC To remove an existing printer port installation: 1 Open Start . Do NOT select Yes for Do you print for MS-DOS programs? Solution No. Print Server Driver or Print Server Port. I received an error message and the installation was aborted. 2 . click Add/Remove.

Continue the Add Printer Wizard until finished.Printers). If prompted about sharing the printer. as shown below.62 CHAPTER 7: TROUBLESHOOTING 4 The printer wizard will display a message stating that The Network Printer is off-line. The printer icon will be grayed out indicating the printer is not ready. 6 Right-click the Printer. and select Properties. . 5 Go to the Printers folder (Control Panel . This is OK. do NOT enable Sharing. Then select the Details tab.

Windows Printing Problems

63

7 Click Add Port. On the resulting screen, select Other, then Printer Server, as the port to add, as shown below.

8 Click OK to see the Print Port Configuration screen, as shown below.

9 Click the Browse Device button, select the desired Print Server, and click OK. 10 Click OK to return to the Printers folders, and right-click on the Printer. Ensure that the Work off-line option is NOT checked.

64

CHAPTER 7: TROUBLESHOOTING

The Printer should no longer be grayed out, and is ready for use. The screens shown above are from Windows 98. Other versions of Windows may look slightly different, but the process is identical. Problem No. 3 I have a Windows-only printer, and when I tried to install the Peer-to-Peer Print driver on Windows 98/ME, installation failed. Some Windows-only printers cannot be networked. If a Windows-only printer cannot be installed using the Windows Add New Printer wizard, but only by using a program provided by the printer manufacturer, then it probably can not be networked. Try the procedure described above (Solution 2). If you can not select a Printer Driver for your printer within the Add Printer wizard, then the printer can not be networked. Problem No. 4 Using Windows 2000/XP, I installed the printer using LPD as recommended, but I can not print.
■ ■

Solution No. 3

Solution No. 4

Check that the correct Printer driver is being used. Try disabling the Bidirectional printing support, as follows:
■ ■ ■ ■

Open the Printers folder. Right-click on the Printer, and select Properties. Select the Ports tab. Uncheck the Enable bidirectional support checkbox.

Windows Printing Problems

65

Problem No. 5

When printing from some software applications such as Power Point, it takes a long time and the print out is incorrect. The problem is due to the printer, which is being configured to Start printing after the first page is spooled. To change this setting:
■ ■ ■ ■

Solution No. 5

Go to Control Panel - Printers and click on your printer. Then select File - Properties - Details. When the Details screen appears, click the Spool Settings button. When the Spool Settings dialogue box appears, choose Start printing after last page is spooled and click OK.

Problem No. 7 Solution No. 7

How Do I Print to the Print Server's printer from a MS-DOS program? Set the MS-DOS program to use LPT1 (parallel port 1) then Capture the output and re-direct it to the Print Server's printer. Windows 98/ME 1 Select Start - Settings - Printers to open the Printers folder. 2 Right-click the Print Server's Printer, and select Properties 3 On the Details tab, click the Capture button to see the Capture Printer Port button, shown below.

If this is not done. the capture setting will be lost when Windows is restarted. 2 Open the command prompt window.66 CHAPTER 7: TROUBLESHOOTING 4 On this dialog: ■ ■ Select the Device. ■ Check the Reconnect at logon checkbox. Enter or select the Path to the printer: \\printer_name\P1 Where printer_name is the actual name of your printer (for example \\SC3000014\P1). net use lpt1 \\SC3000014\P1 /persistent:yes) To terminate this capture. Windows 2000/XP 1 Login as Administrator. use the following command at the command prompt: net use lpt1 /delete . 3 Enter the following command: net use lpt1 \\printer_name\P1 /persistent:yes Where printer_name is the actual name of your printer (for example. normally LPT1 (parallel port 1).

While pressing the button. as shown on a sticker on the base of the device. ■ ■ ■ Problem No. 1 Solution No. as described below. 1 Power down the Print Server OFF. Use the ping command to see if the Print Server is a valid device on the network. Use the Reset button to restore the factory default settings. showing the new (default) settings. Solution No. power up the Print Server. There are no routers between the Print Server and the UNIX host during IP address assignment.Unix Problems 67 Unix Problems Problem No. 2 The Print Server’s IP address is forgotten and it needs to be installed in a new environment. You have used the correct hardware address. 3 If you continue pressing the button for 10 seconds. 2 . There are no NetWare File Servers without TCP/IP support between the Print Server and the UNIX host. then configure as for a new device. 1 Print Server device is not recognized. Check the following: ■ ■ The network cable is OK. a diagnostic page will be printed. 2 Press and hold the diagnostic button.

68 CHAPTER 7: TROUBLESHOOTING .

5w max. 5V DC 2 1 10/100BaseT FCC.0 Port Ethernet Connecter FCC / CE 5.A General Specifications SPECIFICATIONS Print Server Power Consumption External Power Adapter LEDs USB 2. CE. Class B Environmental Specifications Operating Temperature Storage Temperature Shipping Temperature Operating Humidity Storage Humidity Shipping Humidity 0 ~ 40°C -10 ~ 70°C -40 ~ 70°C 10 ~ 80% 5 ~ 90% 5 ~ 100% Protocol Support TCP/IP NetBeui AppleTalk Feature Support HTTP Setup E-mail Printing IPP Support AutoIP .

use only shielded interface cables when connecting to computer or peripheral devices). including interference that may cause undesired operation. (Example . Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. ■ To assure continued compliance. If this equipment does cause harmful interference to radio or television reception. . pursuant to Part 15 of the FCC Rules. This equipment generates. However. uses and can radiate radio frequency energy and. any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. Operation is subject to the following two conditions: 1 This device may not cause harmful interference.70 APPENDIX A: SPECIFICATIONS Regulatory Approvals FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device. if not installed and used in accordance with the instructions. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. This device complies with Part 15 of the FCC Rules. Consult the dealer or an experienced radio/TV technician for help. FCC Radiation Exposure Statement This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. there is no guarantee that interference will not occur in a particular installation. which can be determined by turning the equipment off and on. the user is encouraged to try to correct the interference by one of the following measures: ■ ■ ■ Reorient or relocate the receiving antenna. and 2 This device must accept any interference received. These limits are designed to provide reasonable protection against harmful interference in a residential installation. Increase the separation between the equipment and receiver. may cause harmful interference to radio communications.

In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.Regulatory Approvals 71 This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. including the following safety and EMC standards: ■ ■ ■ EN300328-2 EN301489-1/-17 EN60950 CE Marking Warning This is a Class B product. CE Standards This product complies with the 99/5/EEC directives. The use of unscreened cables (Category 3 or Category 5) complies with the Class A requirements. EMC Standards EN 55022 Class B FCC Part 15 Class B* ICES-003 Class B VCCI Class B Category 5 screened cables must be used to ensure compliance with the Class B requirements of the above standards. . The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.

72 APPENDIX A: SPECIFICATIONS .

select the Add option and enable it as usual. then add a TCP/IP Remote Printer.0. 3 If you added services in step 2. select My Computer and click Next.Settings . install TCP/IP printing support. Otherwise. reboot the computer for the changes to take affect.B Windows NT4. Adding a TCP/IP Remote Printer 1 Go to Start . Microsoft TCP/IP Printing Support must be installed. then select LPR Port and click New Port.Control Panel .Printer and invoke the Add Printer wizard. . 2 When prompted with This printer will be managed by.0 Server WINDOWS SERVER CONFIGURATION If using Windows Windows NT 4. 4 In the Name of Address of server providing lpd: dialog box. 3 Select Add Port…. L1) as previously configured on the Print Server.Settings . If it is not enabled. as described below. ■ If it is already installed.Network. ■ Adding TCP/IP Printing Support 1 Go to Start . add a TCP/IP Remote Printer. 5 In the Name of printer or print queue on that server dialog box. enter the Print Server's IP address. enter the appropriate logical printer number (for example. 2 Click the Service option and ensure that Microsoft TCP/IP Printing is enabled.

select Network Printer. . 5 In the Printers folder. enter the shared printer name. 8 In the Shared dialog box. and click Next. right-click the new printer. ■ Select Shared As: and enter an appropriate name for this printer. 2 Locate and double-click the Print Server. then click Next to browse for the Print Server. The shared name is how other users will see this printer. 4 Follow the prompts to complete the installation. When returned to the Printer Ports window. and select the correct Manufacturer and Model for this printer.74 APPENDIX B: WINDOWS SERVER CONFIGURATION 6 Click OK. Users will see this name when browsing for the printer during installation. Client PCs can now be configured as described in Chapter 4. Windows 2000/2003 Server 1 Start the Add Printer Wizard. and select Sharing. select the desired port. 7 When prompted whether or not the printer will be shared. simply select Close and then install your printer driver as usual. Click OK to save and exit. select the Sharing radio button. A message like the following will be displayed: Figure 31 Windows 2000 Message Figure 32 Windows2003 Message 3 Click OK.

such as Windows 98. Client PCs can now be configured as described in Chapter 4. . click Additional Drivers and install printer drivers for other versions of Windows. 6 Click OK to close this Window.Windows 2000/2003 Server 75 ■ If desired. Configuration is now complete. This will assist users during the installation process.

76 APPENDIX B: WINDOWS SERVER CONFIGURATION .

Therefore. L1) must be configured correctly to match your system. as described in the following sections. . LPD Configuration Configuration for the most common platforms is described below.C Overview UNIX SYSTEMS Your Print Server supports the LPD Unix printing method.0. ■ ■ Ensure that the TCP/IP settings are correct for your network. Configure your BOOTP Server (if you have one). then restart the Print Server. the Print Server ships with an IP Address of 0. This is NOT a valid IP Address. Use a Windows platform and run the Setup Wizard to allocate a valid IP Address to the Print Server.0. to provide an IP address to the Print Server. You must configure both the Print Server itself and your Unix system.0. you must do ONE of the following: ■ Check your DHCP server (if you have one). and determine the IP Address allocated to the Print Server. as described in Chapter 5. Print Server IP Address Configuration Because it supports dynamic IP Address allocation using DHCP or BOOTP. The logical printers (for example. which is supported by all common Unix systems. ■ ■ Other Print Server Configuration The recommended method to configure the Print Server is to use the Web-based interface.

lpd. LPD on System V Before beginning LPD Setup. 4 Create the required number of queues (one for each logical printer) by selecting: a Add a Print Queue b Remote (Printer attached to Remote Host) c Standard Processing 5 Use the following information: Field Name of queue to add Hostname for remote server Name of queue on remote server Entry Use a single-word queue name. using the name you assigned to the Print Server. L1 to service this queue. 2 Start the LPD daemon if it is not running. for example. perform the following steps. using the following command: start src -s qdaemon 3 Start the system administration tool smit and select Print Spooling. ensure that the Print Server has been assigned an IP Address. file_name is the file you wish to print. Type of print spooler on remote Use default value (AIX Version xxx). Print Server name as used in /etc/hosts. which indicates which printer is attached. Logical printer number.78 APPENDIX C: UNIX SYSTEMS LPD on IBM AIX 4. 1 Add the Print Server to /etc/hosts.15 Before proceeding. To setup your AIX system for LPD printing.lpd. Keep the following points in mind: . 6 Print using the following command: lp -d printer_queue file_name where: ■ ■ printer_queue is one of the entries used in Name of queue to add. ensure that an IP Address has been assigned to the Print Server. server Ensure that the logical printers are configured in the Print Server.

printer_name is the name of the Print Queue serviced by the Print Server. Procedure Action Stop Print Services Add a System Printer Restart the Print Services Enable printing to the new printer device Start accepting jobs for the new printer device Create a spooling directory Make spooling daemon the owner of this directory Create read/write permissions Give permissions to LPD processes. The entry is really one line. In the sample commands shown.LPD Configuration 79 ■ ■ The remote host name is the name of the Print Server. The remote printer names LPD protocol meets BSD system standards. Printer_name|Remote_Printer_Alias:\ [Tab] :lp=:\ [Tab] :rm=PS_NAME:\ [Tab] :rp=Logical_Printer_name:\ [Tab] :sd=Spooler_directory:\ [Tab] :mx#0: . which is used to spool the print jobs. Add remote printer(s) Sample Command /usr/lib/lpshut /usr/lib/lpadmin -p printer_name -v /dev/null /usr/lib/lpsched enable printer_name accept printer_name mkdir /usr/spool/Spooler_directory chown daemon /usr/spool/Spooler_directory chmod 775 /usr/spool/Spooler_directory chgrp daemon /usr/spool/Spooler_directory See following section Adding Remote Printers A remote printer is added by inserting the following line in the /etc/printcap file. and Spooler_directory is the name of the directory. Use a TAB character where shown. but can be entered as shown.

On recent Linux distributions. LPD on Linux If using the command line. but may vary according to your version of Linux. For the printer type. ■ ■ ■ Example: Marketing|RP1_PS123456:\ [Tab] :lp=:\ [Tab] :rm=PS_Rm203:\ [Tab] :rp=L1:\ [Tab] :sd=/usr/spool/Marketing:\ [Tab] :mx#0: Repeat this process for each Logical Printer/Print Queue combination that you wish to create. select Remote Unix (lpd) Queue. 1 Start your X-windows shell. 4 Use the following data to complete the resulting dialog.80 APPENDIX C: UNIX SYSTEMS where: ■ Printer_name is the Print Queue name used to store jobs for the corresponding logical printer. L1. Field Name Spool Directory File Limit Data Enter a name for this printer /var/spool/lpd/name_of_printer 0 (no limit) . then Printer Configuration. 2 Select Control Panel. PS_NAME is the Print Server name defined in /etc/hosts. for example. the procedure is the same as for System V (above). Logical_Printer_name is the logical printer name on the Print Server. you can use the graphical X-windows interface instead of the command line. The procedure is described below. Spooler_directory is the directory you created in Step 6. 3 Select Add.

SC3000014) Note: host file entry is required to use the name instead of IP Address Remote Queue Ln Where n is the Logical Printer number By default.LPD Configuration 81 Remote Host Name or IP Address of Print Server (for example. Remember the following: ■ ■ The remote host name is the name of the Print Server. ensure that an IP Address has been assigned to the Print Server. LPD on BSD Before continuing. Save this data. and exit the Printer Configuration. L1) on the Print Server. printer_name is the Print Queue serviced by the logical printer on the Print Server. In the sample commands shown. Configuration is now completed. and L2 is port 2 if the Print Server has 2 ports. The remote printer name is the logical printer (for example. and Spooler_dir is the name of the directory. Procedure Action Create a spooling directory Set spooling daemon as owner of this directory Create read/write permissions Give permissions to LPD processes Add remote printer(s) Start lpc print mechanism Sample Command mkdir /usr/spool/Spooler_dir chown daemon /usr/spool/Spooler_dir chmod 775 /usr/spool/Spooler_dir chgrp daemon /usr/spool/Spooler_dir See below lpc start printer_name . If asked for the LPD type. which is used to spool the print jobs. and the printer is now available for use. L1 is port 1. enter the service type as BSD.

Use a TAB character where shown. Printer_name|Remote_Printer_Alias:\ [Tab] :lp=:\ [Tab] :rm=PS_NAME:\ [Tab] :rp=Logical_Printer_name:\ [Tab] :sd=Spooler_directory:\ [Tab] :mx#0: where: ■ Printer_name is the Print Queue name used to store jobs for the corresponding logical printer. Logical_Printer_name is the logical printer name on the Print Server. for example. Spooler_directory is the directory you created in Step 6. .82 APPENDIX C: UNIX SYSTEMS Adding Remote Printers A remote printer is added by inserting the following line in the /etc/printcap file. but can be entered as shown. PS_NAME is the Print Server name defined in /etc/hosts. ■ ■ ■ Example: Marketing|RP1_PS123456:\ [Tab] :lp=:\ [Tab] :rm=PS_Rm203:\ [Tab] :rp=L1:\ [Tab] :sd=/usr/spool/Marketing:\ [Tab] :mx#0: Repeat this process for each Logical Printer/Print Queue combination that you wish to create. The entry is really one line. L1.

LPD Configuration 83 Printing using LPD For LPD printing instructions. filename is the name of the file you wish to print. ■ Example: lpr -P Marketing /etc/hosts In the above example. refer to your UNIX manual. . It will then be sent to the logical printer associated with this queue. The following example is for a BSD system: lpr -P printer_name filename where: ■ printer_name is the name of the Print Queue defined on the Unix host. the /etc/hosts file is sent to the printer queue Marketing.

84 APPENDIX C: UNIX SYSTEMS .

2. or later. the Novell server must be running Novell NetWare 5. 3 Select Create . This printing method uses LPR over TCP/IP. TeSupp).exe.0 Server as Admin and start the NetWare Administrator program Nwadmn32. ■ The following procedure is designed to enable Public Access Printing under NDPS. . 4 Select NDPS Manager as the object to create. The Create NDPS Manager Object window shown below will appear. Creating an NDPS Manager Object If an NDPS Manager Object already exists. 1 Login to NetWare 5. 2 Select the container on NetWare Administrator where you want the NDPS Manager object to reside (for example. and the PCs (clients) must be running IntranetWare Client V2.Object from the menu bar to view the New Object dialog. skip this procedure and proceed to Creating an NDPS Printer Agent.D Overview NETWARE ■ The Print Server must be configured as a valid device on your TCP/IP network. Public Access Printing allows anybody on the network to access the printer. To use NDPS (Novell Distributed Printing Services). not the Netware protocol.

86

APPENDIX D: NETWARE

Figure 33 Create NDPS Manager Object

5 Type a name in the NDPS Manager Name (for example, SerMGR in Figure 33 above). 6 Browse the Resident Server and select where you want the NDPS Manager object to be assigned (for example, TECH_50.TeSupp in Figure 33 above). 7 Browse the Database Volume and select where you want the NDPS Manager database to be assigned (for example, TECH_50_SYS.TeSupp in Figure 33 above). 8 Click Create. The new NDPS Manager will appear in the main browser window.

To start the NDPS Manager in future, enter the following command at the console: LOAD NDPSM then select the NDPS Manager object. To start the NDPS Manager whenever you bring up the server, add a command like the following to your server's AUTOEXEC.NCF file: LOAD NDPSM SerMGR.TeSupp The last item is the name of the NDPS Manager object you wish to load.

9 After creating an NDPS Manager, you can create NDPS printers by using NetWare Administrator, as explained below.

Creating an NDPS Printer Agent

87

Creating an NDPS Printer Agent

To create Public Access Printers using the NDPS Manager Object in NetWare Administrator, follow this procedure: 1 Start the NDPS Manager object you will be using to control the Printer Agent. 2 At the Identification page, click the Printer Agent List. 3 Click New to see the Create Printer Agent window, as shown below.
Figure 34 Create Printer Agent

4 Enter the desired name for the Printer Agent (PA) Name. 5 Normally, the NDPS Manager will be the NDPS Manger object you are using. 6 Select Novell Printer Gateway in the Gateway Type, see Figure 34 above. 7 Click OK and then select the available printer. 8 Select Remote (LPR on IP) in the Connection Type. 9 Click Next to see the following Configure Port Handler screen.

88

APPENDIX D: NETWARE

Figure 35 Configure Port Handler

10 In the Host address IP field, enter the IP Address previously assigned to the Print Server device. 11 In the Printer Name field, enter the Logical Port name on the Print Server (L1 for Port 1, L2 for port 2). 12 Click Finish, then select appropriate drivers for Windows 98 etc as required. 13 The new Printer Agent will now appear in the Printer Agent List window. Repeat this procedure for any other ports on the Print Server, or for any other logical printers you wish to use. Client PCs can now be configured as described in Chapter 4.

onsite assistance or advance hardware replacement. configure and troubleshoot 3Com desktop and server NICs.3com.3com. Purchase Value-Added Services To enhance response times or extend warranty benefits. 3Com eSupport services are based on accounts that you create or have authorization to access. ■ . More information on 3Com Extended Warranty and Professional Services is available at http://www. Connection Assistant helps you install. software upgrades. you must first register your product at http://eSupport.com/. Value-added services can include 24x7 telephone technical support. contact 3Com or your authorized 3Com reseller. Experienced engineers are available to manage your installation with minimal disruption to your network. First time users must apply for a user name and password that provides access to a number of eSupport features including Product Registration.com/ ■ 3Com Knowledgebase helps you troubleshoot 3Com products. and Service Request.3com.com and contains thousands of technical solutions written by 3Com support engineers. wireless cards and Bluetooth devices. This query-based interactive tool is located at http://knowledgebase. Troubleshoot Online You will find support tools posted on the 3Com web site at http://www.E Register Your Product to Gain Service Benefits OBTAINING SUPPORT FOR YOUR PRODUCT To take advantage of warranty and other service benefits. Expert assessment and implementation services are offered to fill resource gaps and ensure the success of your networking projects.3com. Repair Services.com/ Contact your authorized 3Com reseller or 3Com for additional product and support information.

com/. You will find a current directory of support telephone numbers posted on the 3Com web site at http://csoweb4. including revision level Diagnostic error messages Details about recent configuration changes.com/prodforms/software/connection_assistan t/ca_thankyou. use the appropriate telephone number. Contact Us 3Com offers telephone. or under the Product Support heading at http://www. please have the following information ready: ■ ■ ■ ■ Product model name.html Access Software Downloads Software Updates are the bug fix / maintenance releases for the version of software initially purchased with the product. To access these services for your region. you must first register your product at http://eSupport.3com. you must first obtain a return authorization number (RMA). In order to access these Software Updates you must first register your product on the 3Com web site at http://eSupport. URL or e-mail address from the list below. part number.3com.com/contactus/ Telephone Technical Support and Repair To obtain telephone support as part of your warranty and other service benefits. e-mail and internet access to technical support and repair services.3com. First time users will need to apply for a user name and password.3com. Products sent to 3Com. In order to access upgrades and related documentation you must first purchase a service contract from 3Com or your reseller.90 APPENDIX E: OBTAINING S UPPORT FOR YOUR PRODUCT This diagnostic software is located at: http://www. A link to software downloads can be found at http://eSupport.com/ When you contact 3Com for assistance. and serial number A list of system hardware and software.com/ Software Upgrades are the software releases that follow the software version included with your original product.com/.3com. without . if applicable To send a product directly to 3Com for repair.3com.

Pacific Rim Telephone Technical Support and Repair You can also obtain support in this region using the following e-mail: apr_technical_support@3com.com Or request a repair authorization number (RMA) by fax using this number: Europe.R.K. of China Singapore S. If your product is registered and under warranty. Telephone numbers are correct at the time of publication.Telephone Technical Support and Repair 91 authorization numbers clearly marked on the outside of the package. Find a current directory of support telephone numbers posted on the 3Com web site at http://csoweb4. Middle East. call: Austria Belgium Denmark Finland France Germany Hungary Ireland Israel Italy +44 (0)1442 435529 + 65 543 6348 From the following countries. you may use the numbers shown: 01 7956 7124 070 700 770 7010 7289 01080 2783 0825 809 622 01805 404 747 06800 12813 01407 3387 1800 945 3794 199 161346 Luxembourg Netherlands Norway Poland Portugal South Africa Spain Sweden Switzerland U. at the sender’s expense.com/. will be returned to the sender unopened. 342 0808128 0900 777 7737 815 33 047 00800 441 1357 707 200 123 0800 995 014 9 021 60455 07711 14453 08488 50112 0870 909 3266 . you can obtain an RMA number online at http://eSupport.3com.com/contactus/ Country Australia Hong Kong India Indonesia Japan Malaysia New Zealand Pakistan Telephone Number 1 800 678 515 800 933 486 +61 2 9424 5179 or 000800 650 1111 001 803 61009 00531 616 439 or 03 5977 7991 1800 801 777 0800 446 398 +61 2 9937 5083 Country Philippines P.3com. Korea Taiwan Thailand Telephone Number 1235 61 266 2602 or 1800 1 888 9469 10800 61 00137 or 021 6350 1590 or 00800 0638 3266 800 6161 463 080 333 3308 00801 611 261 001 800 611 2000 Asia. First time users will need to apply for a user name and password. and Africa Telephone Technical Support and Repair From anywhere in these regions.

com/support/email.html English speakers in Latin America should send e-mail to: lat_support_anc@3com.3com. enter the URL: http://lat.com US and Canada Telephone Technical Support and Repair 1 800 876 3266 .com/lat/support/form.92 APPENDIX E: OBTAINING S UPPORT FOR YOUR PRODUCT Country Telephone Number Country Telephone Number You can also obtain support in this region using the following URL: http://emea. enter the URL: http://lat.com/br/support/form.html Portuguese speakers.3com.html Latin America Telephone Technical Support and Repair Antigua Argentina Aruba Bahamas Barbados Belize Bermuda Bonaire Brazil Cayman Chile Colombia Costa Rica Curacao Ecuador Dominican Republic 1 800 988 2112 0 810 444 3COM 1 800 998 2112 1 800 998 2112 1 800 998 2112 52 5 201 0010 1 800 998 2112 1 800 998 2112 0800 13 3COM 1 800 998 2112 AT&T +800 998 2112 AT&T +800 998 2112 AT&T +800 998 2112 1 800 998 2112 AT&T +800 998 2112 AT&T +800 998 2112 Guatemala Haiti Honduras Jamaica Martinique Mexico Nicaragua Panama Paraguay Peru Puerto Rico Salvador Trinidad and Tobago Uruguay Venezuela Virgin Islands AT&T +800 998 2112 57 1 657 0888 AT&T +800 998 2112 1 800 998 2112 571 657 0888 01 800 849CARE AT&T +800 998 2112 AT&T +800 998 2112 54 11 4894 1888 AT&T +800 998 2112 1 800 998 2112 AT&T +800 998 2112 1 800 998 2112 AT&T +800 998 2112 AT&T +800 998 2112 57 1 657 0888 You can also obtain support in this region using the following: Spanish speakers.3com.

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visit our World Wide Web site at www. Marlborough. Corporate Headquarters. 01 . MA USA 01752-3064 To learn more about 3Com products and services. DUA1007-5AAA01 Rev.com All specifications are subject to change without notice. 350 Campus Drive. 3Com and are registered trademarks of 3Com Corporation. Copyright © 2004 3Com Corporation.3com.3Com Corporation. All other company and product names may be trademarks of their respective companies. All rights reserved.

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