general management

Energy Security and Climate Change

A Foundation Course in Human Values and Professional Ethics
Presenting a universal approach to value education – through self-exploration

Mr. Shahi has written an extremely useful book on energy security. Having held important positions in the private and public sectors, he has a deep understanding of the problems of the energy sector both at the policy and operational levels. Infrastructure is a key factor in the development process. Within infrastructure, the energy sector occupies an important place. Shahi offers a number of suggestions for improving the energy availability in our country. The book is comprehensive in as much as it deals with every form of energy, conventional and non-conventional. Shahi is deeply committed to reform the power sector and shows how the reform agenda can be taken forward. For anyone wanting to understand the Indian energy scene, Shahi’s book is an invaluable guide. Dr. C Rangarajan, Chairman, Prime Minister’s Economic Advisory Council “Mr. Shahi’s book on Energy Security and Climate Change covers an extensive range of subjects that have major implications for the security of energy supply in India and the combined challenge of dealing with climate change both nationally and internationally. With his knowledge and experience, I am sure the book would provide useful information and knowledge for its readers.” R.K. Pachauri, Director General, The Energy and Resources Institute (TERI) & Chairman, Intergovernmental Panel on Climate Change (IPCC) The book, Energy Security and Climate Change, by R.V. Shahi, is a fascinating review, a journal of the main issues concerning energy in India over the past two years. The reader will find facts, opinions of key players, and a synthesis of the author’s views on this essential issue. It is written in lively, direct language, allowing easy reading. It is particularly interesting for foreign readers because it allows the reader to understand India’s complexity. First, India must reconcile improvement of the material well-being of the poor which make up a large part of its population with a responsible attitude toward the environment. Second, India’s status as the world’s largest democracy, also poses a huge challenge of governance taking into account both federal policies and a variety of state policies. Because of the great interest of this book, it is to be hoped that the author will not stop here but will go on to cover further developments and address some issues not in the scope of this work, for example, the health effects of fossil fuel use, especially coal combustion, and decision-making on deployment of different power technologies—wind, solar, nuclear, coal with and without carbon capture and storage—when funding is the limiting factor. Dr C Pierre Zaleski, Executive Director, Centre of Geopolitics of Energy and Raw Materials, University Paris Dauphine
2009 / 736 Pages / HB / Rs. 695 ISBN: 978-81-7446-741-6 / 71/4x91/2

This textbook, designed for a foundation course on Human Values and Professional Ethics, is an outcome of the long-drawn search, visualization and extensive experimentation by the authors and their colleagues towards evolving an effective and universally acceptable methodology for introducing value education in the present curricula of technical and other professional institutions. Thus, it is in response to a long-felt and urgent need to integrate value education with professional skills in the present-day education system. A unique methodology focusing on the right understanding of the human reality vis-à-vis rest of existence has been systematically presented. This involves the discovery of the inherent harmony and co-existence in the existence through self-exploration, forming the basis of universal human values and facilitating transformation towards a holistic world-view or the ‘human consciousness’. The book is presented in three main sections, namely: Introduction to Value Education Understanding the Harmony at various Levels Implications of the Right Understanding in Life and Profession. Unlike the conventional treatment, the issues in Professional Ethics are analyzed in the context of right understanding with the main focus on the development of Ethical Competence in the individuals. The book concludes by proposing several salient steps to undertake the journey towards holistic and value-based living.
SALIENT FEATURES: The unique features of this book are: It presents a universal approach to value education by developing the right understanding of reality through the process of self-exploration. The whole course is presented in the form of a dialogue, whereby a set of proposals about various aspects of the reality are presented and the students are encouraged to self-explore and self-verify these on the basis of their natural acceptance and experiential validation. The prime focus throughout the book is towards affecting a qualitative change in the consciousness of the reader, a change in the world-view rather than on mere information transfer. While introducing the alternative holistic world-view and its implications, a critical appraisal of the consequences of the prevailing world-view is also made to enable the students to discern the difference in their own right. The style of presentation is kept simple and student-friendly with ample repetitions to bring home the core concepts. Each chapter ends with a summary and selective review questions to facilitate understanding. A model course syllabus along with exercises and guidelines for practice sessions is given in the appendix and a glossary for key terms is also appended. A Teacher’s Manual for this course is also available. This innovative book along with the Teacher’s Manual will go a long way in facilitating the introduction of value education inputs in the professional institutions, technical universities and other institutions of higher learning.

Instructor Manual Available
2009 / 282 Pages / PB / Rs. 175 ISBN: 978-81-7446-781-2 / 71/4x91/2 TEXTBOOK


general management
Core Sector Management for Global Competitiveness

Restructuring Public Enterprises in Andhra Pradesh
2010 / 188 Pages / PB / Rs. 350 ISBN: 978-81-7446-849-9 / 71/4x91/2

This book is a collection of twenty nine edited articles resulting from the deliberations during the two-day national seminar held at the Department of Management Studies, Indian School of Mines, Dhanbad, on 20th and 21st February, 2009. The seminar was based on the topic of “Core Sector Management for Global Competitiveness”. These research papers/articles have been contributed by the management experts, policy makers, professional managers, and academicians addressing various core sector management issues and challenges. This compilation provides a clear understanding of how to continue streamlining current operations, transforming the business processes and in some cases, changing organization cultures to meet the goals of improved service levels and productivity. It has been hoped that the rich content of this edited volume will be fruitfully used by the management professionals, researchers, academicians and students as an effective reference material to meet their requirements.
2010 / 304 Pages / PB / Rs. 495 ISBN: 978-81-7446-832-1 / 71/4x91/2

IPE in the Early Years

PE Boards in India
Challenges of 21st Century

2010 / 64 Pages / PB / Rs. 125 ISBN: 978-81-7446-851-2 / 71/4x91/2

This book elaborates the story of the Institute of Public Enterprise in its first decade. It commences with its establishment and traces its difficult but dedicated path of development. The rationale of an "early" story, such as this, springs from the figurative sentence that 'Child is the father of man'. Therefore, it is important and at the same time essential for the present generation to know what the beginnings of this institution were and how it persevered steadily while sticking to its objectives right through.

Dictionary of Management

The Institute of Public Enterprise, Hyderabad, has set up a Centre on Corporate Governance in Public Enterprises with the support of the National Foundation of Corporate Governance. The Centre is specializing on boardrelated issues in Corporate Governance in Public Enterprises. As a part of its research activities, the Centre has undertaken research on various aspects of the functioning of the public enterprise boards. The present book shares the findings of this research. This book would prove to be useful to those specializing in Corporate Governance, Corporate Management, Corporate Disclosure, Public Enterprise Management and Globalization.
CONTENTS INCLUDE: Board Dynamics in Public Enterprises: Challenges Ahead / Transforming Navaratna and Miniratna PE Boards: A Critical Analysis / Public Enterprise Boards in India / Board of Directors – International Scenario / Corporate Governance in Public Enterprises: A New Framework / Corporate Governance and Public Enterprise Boards / Role of Chairmen and Managing Directors in SLPEs: Discussion / Processed Data on PE Boards in 21st Century: Challenges Ahead / Government and Public Enterprises: The Top Management and the Boards

2010 / 178 Pages / PB / Rs. 295 ISBN: 978-81-7446-850-5 / 71/4x91/2


2010 / 430 Pages / PB / Rs. 300 ISBN: 978-81-7446-854-3 / 51/2x81/2

This Dictionary of Management has been compiled and edited to include most of the commonly used management terms, which any management student is likely to come across in his every day work. The entries cover virtually all branches of management—personnel, training, production, marketing, financing, accounting, administration as well as industrial relations, social and economic environment in which management operates. Considerable cross-referencing throughout will help the user to explore inter-related subjects in greater depth. Entries included in this Dictionary have been written in a lucid style to provide both straightforward definitions and invaluable background information. This Dictionary will be useful for undergraduate and postgraduate management students, administrators, business managers, bank managers, engineers and journalists. This Dictionary would also prove to be an invaluable reference guide for the informed laymen with a professional interest in the subject. This Dictionary will be a useful and handy addition to any library to help the reader/ student to locate, identify and expound day-to-day terminology in its proper context.

general management
Globalising Public Enterprises

Skill Development Programmes
Under Special Employment Schemes in Andhra Pradesh

Globalisation is in India to stay. India's public sector is the mainstay of its economy. Public enterprises form core of the economy. They comprise navratnas, miniratnas, profit-making and financially unviable enterprises. The Government of India is actively considering a proposal of upgrading some Navratna public enterprises as 'Maharatnas'. This is in conformity with the international innovations. The present volume is an attempt to study the transformation of India's public enterprises from Kautilya's period to the post-independence era extending to the 11th plan period. The present day public enterprises in India are not only socially strong but also economically viable and internationally competitive. However, in order to qualify as an entity and to be a part of the global economy, public enterprises have undergone radical transformations. The present volume incorporates the research undertaken in this area and the lessons for public enterprises for their continuous transformation to be relevant forever. It is hoped that this volume will fill the void in respect of public enterprises' response to globalization and will prove useful to policymakers, researchers, practitioners of public enterprises and international community, engaged in studying the dynamics of competitiveness of the Indian economy.
CONTENTS INCLUDE: Public Enterprise in Kautilya’s Arthashastra: Relevance in the Present Context / Public Enterprise Management: Extending Theory to Practice / Some Dimensions of Public Enterprise Research in India / Central Public Sector Enterprises Today / Public Enterprises in India: Problems and Prospects / Financial Administration of PEs / Financial Management in Public Enterprises: Some Issues and Concerns / Methods of Privatization: The Indian Case / Social Safety Net Programme in the Central and the State Level Public Enterprises: An Antidote to Privatization Retarding Regional Development in India / Performance Improvement after Privatization in Indian Public Sectors — A Panel Data Approach
2010 / 204 Pages / PB / Rs. 350 ISBN: 978-81-7446-852-9 / 71/4x91/2

CONTENTS INCLUDE: Introduction / Special Employment Schemes : Past and Present / Special Employment Schemes—An Overview / Training Activity in the Selected Districts / Current Status of Employment of the Ex-trainees / To Train or not to Train / Skill Development Programmes : Some Suggestions / Special Employment Programme – East Godavari District / Special Employment Programme in East Godavari District – An Overview / Organization of Training / Follow-up of the Trained Candidates and the Current Status of Employment of the Ex-Trainees / Special Employment Programme – Cuddapah District / Special Employment Programme in Cuddapah District – An Overview / Organization of Training / Special Employment Programmes – Khammam District / Special Employment Programme in Khammam District – An Overview / Organization of Training / SETKHAM Records Training to Unemployed Candidates
2010 / 164 Pages / PB / Rs. 295 ISBN: 978-81-7446-853-6 / 71/4x91/2

Innovation and Adaptability
Twin Engines of Sustained Growth

The modern world is characterized by increasing complexity, uncertainty and change. Organizations are faced with increasing pressures to perform and compete at a global scale. Today, the growth of an organisation depends not only on its products or services but also on what it knows and how it innovates. The survival of modern businesses depends on their capacity to innovate. To accommodate new customer expectations, market conditions, or competitive challenges, adaptable processes are required to support an agile business model. Innovativeness is a function of adaptability and adaptability is a function of technology, market and organization. Contributing to the development of new technologies, understanding the subtle changes taking place in the market and aligning the organizational structure and strategies to these changes will ensure that the organizations remain competitive forever and grow. Talented work force is an organization’s greatest asset. Companies can take a number of different steps to ensure they are being as adaptive as they need to be to grow successfully. There is a need to learn how to build organizations that are as dynamic as change itself to mobilize the imagination of every employee. This book is a compilation of the research papers contributed by a team of academicians and researchers. It has fifty seven chapters classified into five parts: Finance, Marketing, Human Resource Management, Information Technology Applications and General Management. The research papers, included in this book, throw sufficient light on the interplay of innovation and adaptability on the most desired organizational objective— ‘sustained growth’.
2010 / 692 Pages / PB / Rs. 895 ISBN: 978-81-7446-833-8 / 71/4x91/2


where the issues of Corporate Social Responsibility could be discussed and critically examined. The book discusses in detail about indoor air problems. The treatment of domestic sewage for improving the environment and health of the people and purification of our river systems by managing our effluents and waste water properly is mainly emphasized upon. provision of drinking water. health facilities are a few of the initiatives taken by them. the issues and the values that we should have addressed 50. business must return the cost for acceptance from society by making wellplanned. The seminar was designed to provide a platform. the forests as well as the industrial ecology for better utilization of waste. deliberate. This book is the product of an International Seminar organised on the topic of “Status of Corporate Social Responsibility’” at Mahatma Gandhi Labour Institute. it is a national goal that the Centre is pursuing. Former Economic Adviser. which could help explain the concept. It lays emphasis in not only bringing about changes in lifestyle but also supporting the green production and green practices. therefore. The overall emphasis in water management is on restoring its wholesomeness. 695 ISBN: 978-81-7446-819-2 / 71/4x91/2 Managing Corporate Responsibility and Risk for Synergising Business Practices to Achieve Organizational Excellence EDITORS RAJENDRA JAIN NEHA LAKHOTIA 4 . Mrs Navrekha Sharma. GOI I appreciate the fact that the Centre for Public Policy takes up very contemporary topics. Society and community. in the sense that it touches upon and highlights the modern thinking on environment while incorporating the traditional concepts. Economic Times 2010 / 164 Pages / PB / Rs. CONTENTS INCLUDE: The Environment is Calling / Reiterating the Principles of Environment / Air – The Ambiance / Water – An Omen of Future / Revering our Soil / The Mysterious Marine World / The New Green Thinking / Evolving Clean and Green Processes / Clean Technologies – Opt for Apt / Inculcating Green Practices / Towards Green Life 2009 / 222 Pages / PB / Rs. primary education. Ms Mythili Bhusnurmath. The concept of CSR acts as a linkage between corporate and social sectors. AVSM (RETD. social and economic investment towards social cost. This book could be of immense help to the academicians. Ministry of Commerce. a good number of business houses are taking interest not only in the welfare of its employees and their families but also society. at large. The problems like global warming are more due to highly consumptive lifestyle rather than higher level of production leading to emissions. trade union leaders. D N KHURANA. reiterates the time tested environment principles. The book harps on the basic principles of environment management. 60 years ago. Adopting environment friendly technology. Consulting Editor. The book also talks about having the natural ecological systems viz. policy makers and the students who are associated with and interested in corporate social responsibility in our country. unpleasant odour and deafening noise. Max Healthcare I am very glad that the Centre for Public Policy is taking up such current issues now and trying to bring back to the fore. The presence of a large number of youngsters at these discussions is particularly welcome since they are the one to whom we are going to handover our problems. Ahmedabad. the Centre for Public Policy had focussed on gender budgeting and also issues relating to the gender equality in India and policies required for it. 295 ISBN: 978-81-7446-830-7 / 61/4x91/2 2010 / 516 Pages / PB / Rs. Therefore. Air pollution has been the most prevalent of all forms of pollution worldwide. 395 ISBN: 978-81-7446-780-5 / 51/2x81/2 Corporate social responsibility means “social business viability strategy”.general management From Gray to Green new thoughts on environment SANJIV TYAGI Status of Corporate Social Responsibility EDITED BY I S SINGH This book is one of its kinds on environment. HR. by women and for women. Former Indian Ambassador to Indonesia In its Round Table discussions. 395 ISBN: 978-81-7446-837-6 / 71/4x91/2 Public Policy Contemporary Issues EDITED BY MAJ. Mr Dwarkanath. managers. Dr Vasantha Bharucha. It. 2010 / 156 Pages / PB / Rs. at large. pay heavy price for existence and growth of business. The presentations were based on opinions and viewpoints coupled with a number of anecdotes and case studies in work situation. Group Head. GEN. practices and importance of corporate social responsibility. Nowadays.) It is indeed laudable that we have this forum at the Centre for Public Policy and from these discussions hopefully we are going to influence the key stakeholders or the opinion leaders. it is not merely empowerment of women. Most certainly.

Bangalore Entrepreneurship and New Venture Creation A SAHAY. Management Development Institute. corporate social responsibility. CONTENTS INCLUDE: Nature and Scope of Business Ethics / History of the Development and Utility of Business Ethics / Basics of Business Ethics / Theories of Business Ethics / Ethical Decision-making / Professional Ethics / Corporate Governance / Ethical Leadership / Corporate Social Responsibility / Personal Ethics / Marketing Ethics / Ethics in Human Resource Management / Technology Ethics / The Role of Corporate Culture in Business Ethics / Environmental Ethics / Ethical Aspects of Financial Management / International Business Ethics (Ethical Principles Governing Global Business) Ethics Training 2009 / 278 Pages / PB / Rs. Development & Research / Symbiosis Institute of International Business St. Bangalore / Bharat Petroleum Corporation Limited / A. 350 ISBN: 978-81-8323-037-7 / 61/4x91/2 5 . Internet. Alliance Business Academy. the book elaborates the relevance of ethics in human resource management and insights about ethical leadership and professional and personal ethics. Applications and Skills RAJ KUMAR CONTENTS INCLUDE: Part 1: Concepts of Communication / Introduction of Business Communication / Fundamentals of Business Communications -Nature & Process / Barriers and Gateways of Communication / Conditions for Effective Communication / Organizational Communication / Part 2: Forms of Business Communication / Written Business Communication / Business Letters & Memos / Report Writing / Oral Communication / Non-Verbal Communication / Modern Tools of Business Communication-IT. Apart from this. the book brings forward the topics of corporate governance. technology and environmental ethics and international business ethics as pertinent to the modern day organizations. it is the entrepreneurs who will give fillip to development. AIMA This collection includes papers by: International Management Institute / G L Balaji Institute of Management and Research / Xavier Institute of Management and Entrepreneurship (XIME) / SAINT GITS Institute of Management. AIMA Basic Business Communication Concepts. Reorganize Challenges for India Inc. I am sure it will be very useful for the students of entrepreneurship and to both the aspiring as well as existing entrepreneurs. The book will immensely help the students to understand the relevance of business ethics in modern context. Secretary to Govt. University of Delhi This book provides a comprehensive coverage on the subject of business ethics. An important feature of the book is that it includes some brilliant cases to help the students analyze and grasp the realities of life. Intellectual Property Rights and Entrepreneurial Opportunity / Opportunity Sensing and Idea Generation / Incubation and Innovation / Emerging Businesses / Types of Business and Development of Business Plan / Angel Investor and Venture Capital / External Resource Generation / Product/Service and Market Development / Business Plan Evaluation / Profiles of Living Entrepreneurs / Appendices 2008 / 470 Pages / PB / Rs.Dinesh Rai.general management Business Ethics and Corporate Governance S PRABAKARAN. 200 ISBN: 978-81-7446-782-9 / 71/4x91/2 TEXTBOOK This book has come out very timely. . Restructure. Professor. Management Development Institute. Adjunct faculty. Kottayam / Welingkar Institute of Management.T. Starting with the nature. 325 ISBN: 978-81-7446-607-5 / 71/4x91/2 TEXTBOOK Innovate. With the changing external economic environment. Gurgaon and Faculty of Management Studies.E. Also. Reorganize Challenges for India Inc. The book has provided tools and techniques to become an entrepreneur in the 21st century. Gurgaon V SHARMA. Small and Medium Enterprises CONTENTS INCLUDE: Entrepreneurship: An Overview / Entrepreneurial Environment and Characteristics / WTO. Ministry of Micro. Restructure. 240 ISBN: 978-81-8323-036-0 / 61/4x91/2 Innovate. Enterprises Private Limited / Larsen & Toubro Limited / Tata Steel Limited 2009 / 176 Pages / PB / Rs. of India. Xavier's College / Indian Institute of Social Welfare and Business Management 2009 / 118 Pages / PB / Rs. and E-Commerce / Part 3: Skills / Public Speaking & Presentation Skills / Negotiation Skills / Resumes / Interview Skills / Group Discussions / Reading and Listening Skills / Business Etiquette / Part 4: Relationship & Cases / Feedback and Counseling Skills / Ethics and Business Communication / Legal Aspects of Business Communication / Changing Paradigms of Business Communication / Case Study Approach and Business Cases CONTENTS INCLUDE: Robert Bosch Engineering and Business Solutions (India) Limited / Tata Consultancy Services Limited / Bharat Heavy Electricals Limited / Bosch Limited. development and utility of business ethics. Professor. history. most of the chapters start with an opening case and end with a discussion case to make the reading more interesting.

This book explains how students can use the theory to solve practical problems. 2008. An important feature of this book is that it includes Indian case-lets for enabling the students to analyse and grasp the practical side of management. End-ofchapter questions will help students to reinforce their conceptual understanding of the subject. 495 ISBN: 978-81-7446-787-4 / 71/4x91/2 Management and Behavioural Processes B JANAKIRAM VIJAY N RAO Management and Behavioural Processes are the basic principles which take different forms when applied to areas like Finance. Much of this book is concerned with understanding what Change agents do and why. instructors and the industry at large. Rapid growth has been seen in entrepreneurship due to the influx of small industries and the growth of technologies like Information Technology and Biotech and new enterprises like BPOs and KPOs. Entrepreneurial environment including educational levels of local population. This book will immensely help the students to understand and internalize the modern management concepts. A Good number of figures are incorporated in the book to supplement the theories which will facilitate the readers to understand the concepts easily. respectively. CONTENTS INCLUDE: Management / Planning / Organizing / Directing and Leading / Controlling / Organizational Behaviour / Individual Behaviour / Behaviour in the Organization TEXTBOOK second edition Change and Knowledge Management R L NANDESHWAR BALAKRISHNA JAYASIMHA This book describes the theory and practice of ‘Change and Knowledge Management’. This book provides a comprehensive coverage of the subjects Principles of Management and Organizational Behaviour. It serves as a vehicle for the commercial introduction of new goods and services as well as opening of new markets to innovations. It also tells which things one need not to worry about. the book elaborates the different functions of management and provides insights about the characteristics needed for the 21st century manager. 200 ISBN: 978-81-7446-804-8 / 71/4x91/2 6 . Good theory helps to grasp what is going on in the world around. etc. in association with Maharashtra Centre for Entrepreneurship Development (MCED) & National Entrepreneurship Network (NEN). bringing relevance to modern day managers. Emotional Intelligence. etc. This book will cater to the demands of the students. Stress Management. Entrepreneurs are the ones who make economic gains from innovative ideas and creative marketing efforts. Solved Model paper will orient the students to understand what is expected of them in the examinations and will pave the way for their good academic performance. This book will provide a good platform for dissemination of additional knowledge generated in this field for economic growth and higher productivity. This book is a compilation of papers drawn from the pool of papers presented in the 1st & 2nd International Research Conference on Entrepreneurship held in November. It helps to ask the right questions when times change and new problems need to be analyzed. rapid product obsolescence. It can be used extensively as a reference book and guide for the practicing managers around the world. industry concentration and regional income growth play a significant role in entrepreneurship development. Marketing or Human Resource. Conflict Management.general management Entrepreneurship and Innovation Management An Industry Perspective R GOPAL PRADIP MANJREKAR Entrepreneurship is the central ingredient in economic growth of a country. Personality.. Current trends in Organizations have been emphasized throughout the book. Management processes are sine qua non for any organization. intense competition. R&D Centres. This is the second edition of the book ‘Change and Knowledge Management’ and this new edition is more comprehensive and authoritative. Starting with the history of development of management thought. Behavioral issues have been drawn to explain what companies and their managers do in practice. it covers important topics like Individual Behaviour. In the Organizational Behaviour area. not only for its survival but also for its growth. technological development and increasing pace of innovation. Indian economy faces many challenges in the context of globalisation. New topics have been added and introduced in logical orders to make the text modular. 2007 & November. CONTENTS INCLUDE: SECTION A: CHANGE MANAGEMENT / Change / Personal Change / Organizational Change / Organizational Culture and Change / Creativity and Innovation / Case Studies / SECTION B: KNOWLEDGE MANAGEMENT / Introduction to Knowledge Management / Essentials of Knowledge Management / Knowledge Management System Life Cycle / Futuristic Knowledge Management Instructor Manual Available 2010 / 288 Pages / PB / Rs. 225 ISBN: 978-81-7446-816-1 / 71/4x91/2 TEXTBOOK 2009 / 286 Pages / PB / Rs. 2009 / 282 Pages / PB / Rs.

The book is an attempt to provide a pool of updated knowledge on varied themes for academicians. Thus. NATO. In the Entrepreneurship area. This book not only looks into the challenges faced in the new world order but also addresses issues like green marketing. SSI. It provides a thorough and application-oriented coverage of the topic in a very lucid manner. Human Resource Management. practitioners and students. statistics and numerical algorithms to improve an organization’s ability to enact rational and meaningful management decisions. strategies and analytical methods including mathematical modeling. This book is prepared with the intention of creating interest in management science in the minds of students and to make the subject comprehensible. research scholars. MBA & MCA courses of various Indian universities. it covers important topics like characteristics of entrepreneur. Solved Model paper will orient the students to understand what is expected from them in the examinations and will pave the way for their good academic performance. Marketing or Human Resource. the book elaborates the different functions of management. Institutional support for entrepreneurship and guidelines for preparation of the project report. rural markets and consumers. With the advent of the new world. The present book details some of these issues. women empowerment and other areas that compel the business organizations to take an entirely new look at some ongoing and emerging issues. These challenges focus on sustaining a business and pursuing it further to the state of constant excellence. End-ofchapter questions will help students to reinforce their conceptual understanding of the subject. 200 ISBN: 81-7446-255-4 / 71/4x91/2 7 . They take different forms when applied to areas like Finance. 2010 / 544 Pages / PB / Rs. Globalization. This book provides a comprehensive coverage of the subjects—Principles of Management and Entrepreneurship. CONTENTS INCLUDE: PART-A: MANAGEMENT / Management / Planning / Organizing and Staffing / Directing and Controlling / PART-B: ENTREPRENEURSHIP / Entrepreneurship/ Small Scale Industry / Institutional Support / Preparation of Project 2009 / 262 Pages / PB / Rs. 200 ISBN: 978-81-7446-790-4 / 71/4x91/2 TEXTBOOK Management Science is related with various scientific research-based principles. etc. new challenges have come into play. it becomes imperative to create a different approach to management so as to apply various strategies to business for growth and development. CONTENTS INCLUDE: Operations Research / Overview of the Operations Research Modeling Approach / Solving Linear Programming Problems: The Simplex Method / Transportation Model / Assignment Problem / Queuing Theory / Inventory Control / Game Theory/ Network Analysis (PERT and CPM) / Sequencing Problems 2010 / 398 Pages / PB / Rs. to maintain a balance of power as well as to regularize cooperation between nations. It consists of 60 insightful papers drawn from a pool of 160 papers received for the conference. Starting with the history of development of management thought.general management Management & Entrepreneurship B JANAKIRAM Management Science Decision Modeling Approach R SELVARAJ Management and Entrepreneurship are the basic principles necessary for the foundation of any commercial success. consultants. An important feature of this book is that it includes good number of figures to supplement the theories which will facilitate the readers to understand the concepts easily. 350 ISBN: 978-81-7446-717-1 / 71/4x91/2 TEXTBOOK Managing in the New World Order Strategies for Sustainable Business Development EDITED BY YOGESHWARI PHATAK AJIT UPADHYAYA DEEPAK JAROLIYA Effective Call Center Training soft skills In the aftermath of the two World Wars. This book has been designed to meet the requirements of the students of BE. Information Technology and Marketing. The chapters have been classified into four sections namely Finance. 725 ISBN: 978-81-7446-815-4 / 71/4x91/2 CONTENTS INCLUDE: The history of the industry/Opportunities and challenges in India/How a call center functions/How to handle a telemarketing call/How to satisfy different types of customers/The nuances of American English/ How to overcome communication barriers/How to build a successful team/Customer relationship management/Web-based customer support/ Windows Explorer/Outlook Express/MS-Word/ MS-Excel and/MS-PowerPoint 2001 / 220 Pages / PB / Rs. a dramatic change in the world political thought was witnessed that led to the creation of international organizations such as UN.

The fourth chapter describes some of the modern developments in the field of patient care services. papers and related texts are referred and from which the concepts are added to the text. Greater Noida Hospital Supportive Services SANGEETHA NATARAJAN Over the last few years. 295 ISBN: 978-81-7446-625-9 / 61/4x91/2 2009 / 220 Pages / PB / Rs. At the end of the chapters. Director. inpatient services and ward services. like journals. There has been a constant urge to gain more knowledge on patient care services.general management Patient Care Services and Hospitals S PORKODI. operation theatre. CONTENTS INCLUDE: Introduction about Patient Care Services and Hospitals / Functional Areas and Functions of Hospitals / Quality Management Concepts / Modern Developments in Patient Care 2010 / 188 Pages / PB / Rs. magazines and books to give added value to the text and also to make the readers more comfortable in reading and understanding the concept in simple language. nursing services. The third chapter covers quality management. Relevant diagrams have been added from different websites to facilitate easy understanding for the students and to add value to the text. intensive care units. models and cases have been incorporated from different sources. This book covers all the aspects of core services in the hospitals. blood bank services. journals and websites used as a reference along with relevant questions and few case studies to make the concepts crystal clear. The book consists of four chapters. along with the Questions and relative case studies to strengthen the context for students. Ishan Institute of Management and Technology. have been provided. 450 ISBN: 978-81-8323-038-4 / 61/4x91/2 8 . 225 ISBN: 978-81-7446-808-6 / 71/4x91/2 TEXTBOOK Creating Lasting Value AIMA Management Gurus P JAYARAMAN The 36th National Management Convention was organized by AIMA in association with Madras Management Association at Chennai. This book would prove to be useful for the students as well as the faculty connected with Hospital Administration subjects especially Supportive Services. journals. A number of diagrams. quality assurance aspects. radiology and imaging services. TQM & CQI and quality accreditations. The book will serve as a tool for the students as well as health care professionals to manage and understand the various dimensions of patient care services in a better way. The first chapter is about the basics of patient care services and the classification of hospitals. outpatient services. accident and emergency services. lab services. ISO-9000. around the following heads: Towards Customer Leadership / Towards Cost Competitiveness / Value Creation through People Power / Leading through Innovation This volume comprises the proceedings of the Convention and presents for the review of the readers the likely challenges to build and sustain competitive advantage in the globalised industry of the contemporary age. This book attempts to explain in a simple language what are the supportive services that a hospital can provide and how well it can be managed by a Hospital Administrator. 2008 / 206 Pages / PB / Rs. websites. The presentations at the Convention dealt with various aspects of the theme in imaginative and innovative ways. and the possible solutions to those challenges. The second chapter explains the functions and functional areas of core services in hospitals such as front office services. CONTENTS INCLUDE: Introduction to Supportive Services / Forms of Supportive Services / Hospital Services-Engineering and Maintenance / Hospital Security Services 2010 / 306 Pages / PB / Rs. Each chapter is supported by the list of books. rehabilitation services. health sector has become a booming arena. detailed reference list of books. from which articles. hospital acquired infections & CSSD and billing services. 195 ISBN: 978-81-7446-805-5 / 61/4x91/2 TEXTBOOK Hospital supportive services refer to numerous services provided by hospitals to the patients and their families.

cases..” Dr R K Mishra Director. charts. skill building exercises. It analyses in depth the roles and responsibilities of Independent Directors and could be considered as India's contribution to the field of knowledge on corporate governance. CONTENTS INCLUDE: An Introduction to Corporate Governance / Corporate Governance: Theories and Model / Corporate Governance: Committees and Reports / Corporate Governance: The Indian Backdrop / Corporate Governance: International Perspectives 2009 / 242 Pages / PB / Rs. Guru Gobind Singh I P University. 350 ISBN: 978-81-7446-779-9/ 61/4x91/2 9 . the work also incorporates some international perspectives of corporate governance through select case studies. New Delhi Instructor Manual Available 2002 / 966 Pages / PB / Rs. illustrations. Sri Venkateshwara College. It provides an overview of the seminal reports on major issues in corporate governance in India and abroad. Functions and Skills/ Development of Management Thought/Coordination/Planning and Forecasting/Objectives and MBO/Types of Plans/Corporate Planning and Environmental Analysis/Strategic Planning and Management/DecisionMaking Creativity and MIS/Fundamentals of Organising/Departmentation and Structural Formats/Span of Management/Authority. . CONTENTS INCLUDE: Nature of Management/Managerial Roles. Corporate Ethics and Social Responsibility – Role of Independent Directors / Autonomy of the Board and Independence of Independent Directors / The Road Ahead 2009 / 240 Pages / PB / Rs. Rath's enormous scholarship. researchers. Job Enrichment and Empowerment/Leadership/Communication/Nature and Process of Controlling/Techniques of Controlling/Individual Behaviour/ Group Behaviour and Team Building/Management of Change/Conflict Management and Job Stress/Ethics. The book is primarily meant for students pursuing advanced courses in management such as MBA. the assessment of the rhetoric and reality of the concept of Independent Directors. Morale and Productivity/Job Design. namely. . Selection and Training of Independent Directors / Contributions of Independent Directors to Board Functions / Strategic Planning.. political science. Apart from the Indian experience. 320 ISBN: 81-7446-317-8 / 71/4x91/2 TEXTBOOK Corporate Governance Theory and Practice D GEETA RANI R K MISHRA This book offers an incisive analysis of the series and models of Corporate Governance. regulators. 250 ISBN: 978-81-7446-683-9 / 71/4x91/2 TEXTBOOK CONTENTS INCLUDE: Introduction / Corporate Governance – A Theoretical Backdrop / Corporate Failures and Governance Reforms / Corporate Governance Practices / Board Independence / Blue Chip Companies of the Indian Public Sector – The Governance Issues / Rationale.” S K Roongta. the most relevant issue in corporate governance. business management. Steel Authority of India Limited (SAIL) “This pioneering work has explored an emerging area of Corporate Governance and the role of Independent Directors in an era when one after another corporate bodies are getting demolished. public policy makers. public administration and other areas.” Dr Dilip K Bandyopadhyay Vice Chancellor. Institute of Public Enterprises. games. researchers. Power and Politics/ Delegation of Authority/Centralisation and Decentralisation/Line and Staff Relationships/Fundamentals of Staffing/Attracting and Developing Human Resources/Appraising and Maintaining Human Resources/Direction and Supervision/Motivation. management consultants. incidents) which set it apart from other books on management. Dr Rath's painstaking endeavour in re-orienting our gaze upon the crucial role that the country's public sector enterprises have to play in sustaining and enhancing corporate governance is indeed commendable.. PGDBA. perhaps.” Justice M N Venkatachaliah “Dr A K Rath's seminal work on the role of Independent Directors in public enterprises unfolds new vistas in corporate governance in India. Chairman. as it underscores the importance of corporate governance and probity at this juncture of global economic turmoil.general management Management text and cases V S P RAO.Com (Hons) and BBA. students of management and business leaders. M. The book would be of interest to the corporate leaders.Com. Objective and Design of the Study / Qualification. Dr Rath's book in the ultimate analysis is about the 'Bow with the Great Tension' needed in the world of corporate affairs today. Could the Independent Directors grow up in a hurry? One must read Dr Rath to find the answers. Dr. erudition and experience have enriched this study which is devoted to. IAS. scholars connected to comparative studies on the functioning of modern corporations as well as participants of postgraduate programmes in economics. This important and very relevant book based on the analysis of primary data by scientific methods must be read by policymakers.. I must congratulate the author for articulating such an insight of the subject in a very lucid language. Delhi University V HARI KRISHNA Towards Better Corporate GovernanceIndependent Directors in the Boardroom ARUN KUMAR RATH The book abounds in meritorious features (such as tables. Values and Social Responsibilities “Eminently readable and informative work. B. Hyderabad “I wholeheartedly endorse ‘Towards Better Corporate Governance: Independent Directors in the Boardroom’ by Dr Arun Kumar Rath. It provides an exhaustive backdrop in India with regard to the public and private sector enterprises in India.

150 ISBN: 81-7446-436-0 / 51/2x81/2 TEXTBOOK 10 .” . financial resources and management skills. The main focus of the book is on theory. Innovation and Entrepreneurship / Personal Ethics and the Entrepreneur / Theories of Entrepreneurship / Development of New Products and Processes / Project Planning and Feasibility Studies / Small Scale Enterprises / Family Business / Starting a Small Business / The Business Plan / Institutional Assistance to Small-scale Enterprises / Venture Capital / International Entrepreneurship Opportunities / Managing Growth / Buying an Existing Business / Budgeting and Control / Production Planning and Control / Marketing Plan / Organisational Planning / Human Resource Management / Motivating and Satisfying Employees / Funding the Enterprise—Sources of Capital / Financial Statements and Record Keeping / Financial Management / Understanding the Management Process / e-Entrepreneurs / Quality Management / Entrepreneurial Organisation Strategies / Marketing Research 2009 / 472 Pages / PB / Rs. for taking ethically correct decisions. marketing plan. The author has selected a variety of chapters focusing on a wide range of topics including personal ethics. National Institute of Human Development. 295 ISBN: 978-81-7446-740-9 / 71/4x91/2 TEXTBOOK CONTENTS INCLUDE: Entrepreneurship: A Perspective / Attributes of Entrepreneurs: An Insight / Education in Entrepreneurship. It provides an in-depth understanding of the key variables that play a significant role at various stages of the innovation process. Strategic Supports and Opportunities to Entrepreneurs / Women Entrepreneurship: An Overview / Augmenting Entrepreneurship in India / Technology Dissemination to Entrepreneurs in Jharkhand: A Case Study of High Efficiency Multi-fuel Stove / Environmental Entrepreneurship: A Case Study of Maruti Clean Coal and Power Ltd. CONTENTS INCLUDE: Introduction: Entrepreneurship / Creativity. Coimbatore / Xavier Institute of Management. leading to successful commercialisation of products and services. The role of the entrepreneur is addressed as an innovator who recognises opportunities and converts them into marketable products and services through personal commitment. 100 ISBN: 81-7446-440-9 / 71/4x91/2 Foundations of Ethics in Management BANI P BANERJEE. AIMA A Hindi edition of the book is also available.HRD News Letter 2005 / 194 Pages / PB / Rs. international entrepreneurship opportunities. Kolkata This book includes papers by: MET.. Mumbai / AICAR. in Chhattisgarh / State Level Entrepreneurship Development Scenario during the Years 1996/2002: A Case Study of Bihar 2008 / 128 Pages / PB / Rs. 240 ISBN: 978-81-8323-035-3 / 61/4x91/2 “This inspiring book is sure to be a useful guide for students and practitioners of management. Training. 195 ISBN: 978-81-7446-645-7 / 51/2x81/2 Environmental Studies N K UBEROI CONTENTS INCLUDE: Multidisciplinary Approach and Important Fundamentals / Natural Resources / Ecosystem / Biodiversity and its Conservation / Environmental Pollution / Social Issues and the Environment / Human Population and Environment Managing Diversity The Challenges for India Inc. venture capital. Delhi / IMT. management and entrepreneurship. Mumbai / BIMTECH.general management Entrepreneurship Management text and cases BHOLANATH DUTTA Entrepreneurial Climate an assorted coverage LAKSHMAN PRASAD SUBHASISH DAS This book strives to raise the level of academic work in the field of entrepreneurship. project planning. Coimbatore / IBS. e-entrepreneurs. research and practice in the field of innovation. Kolkata 2009 / 114 Pages / PB / Rs. etc. Kolkata / IISWBM. taking risk at different levels. Ghaziabad / SDM Institute of Management & Development. family business. 2005 / 202 Pages / HB / Rs.

450 ISBN: 978-81-8323-034-6/ 61/4x91/2 Knowledge Management a global perspective TAPAN K PANDA We live in a rapidly changing environment that needs to be understood before we can even attempt to meet the tremendous challenges that we face everyday in the workplace. focusing on both concepts and corporate governance practices. Suitable practical examples have also been cited for most of the terms. The book is intended to make the terms accessible to the students of Commerce and Management Studies. A must read for anybody who takes management seriously. 325 ISBN: 978-81-7446-738-6 / 71/4x91/2 11 . 2008 / 138 Pages / PB / Rs. Insurance. particularly since the early 1990s in U. USA. Bharathidasan Institute of Management. The language of the book is so easy that even a layman will not experience any difficulty in understanding the concepts. business and financial institutions. 395 ISBN: 978-81-7446-603-7 / 71/4x91/2 2008 / 222 Pages / PB / Rs.K. The present volume is essentially a comprehensive textbook. etc. Investment. It also incorporates terminology of Advertising.. Keeping the above ground realities in view. New Delhi Business and Finance Vocabulary R N KOTHARI The subject “Corporate Governance:Global Concepts and Practices” has occupied centre. rest of Europe. Canada. The only way out is to adopt a scientific approach to understanding these challenges. 395 ISBN: 978-81-7446-621-1 / 71/4x91/2 Business Ethics and Human Values EDITED BY S G HUNDEKAR 2009 / 242 Pages / PB / Rs. Stock Exchange and Computer Science as well as brief descriptions of important acts. which make them clearer. mostly relating to accounting irregularities and top dressing of financial results. The articles are contemporary and thought provoking. India and many other developing countries of the world. Chairman. Japan. the present volume is intended to be a standard reference as well as textbook on the varied facets of corporate governance. Management research may not provide ready made answers. Centre for Contemporary Management Research (CECMAR). containing in all as many as twenty-eight interrelated chapters. You will find inside a collection of research articles that deal with the various functional areas of management.stage.000 terms. 2008 / 294 Pages / PB / Rs. NDIM. 2005 / 544 Pages / PB / Rs. Trichy This book provides key insights for managers to ponder upon and apply in their everyday work lives. business abbreviations. and to help professionals and the business community. 2008 / 590 Pages / PB / Rs. atleast not initially. Adding greater value is the number of articles from different regions and countries. 360 ISBN: 81-7446-417-4 / 71/4x91/2 TEXTBOOK The present book covers more than 12. The book has six distinct parts. 600 ISBN: 978-81-7446-624-2 / 71/4x91/2 The New Manager ALL INDIA MANAGEMENT ASSOCIATION This book covers a range of diverse themes: Developing a Global Mindset Changing Marketing Paradigm for the New Manager Innovation: A Key Tool for the New Manager The Entrepreneur Manager Managing Diversity – The Challenges for India Inc Emerging Issues in Management Research EDITED BY P DAVID JAWAHAR. trade treaties. there has been a steadily mounting volume of complaints regarding the dismal state of governance in most large corporates across the globe. commonly used in the business and financial transactions. almost universally perpetrated at the behest of the Company Chairman & CEO himself. but it does great good by asking the right questions and adopting the right attitude to studying the changing scenario.general management Corporate Governance Global Concepts and Practices DR S SINGH. Micro level analysis is seamlessly blended with macro level perspectives. Even before the Enron collapse and several other kingsize scandals.

The second part comprises eleven comprehensive cases. IILM The uniqueness of this publication lies in its character which is in the nature of a Manual. 275 ISBN: 81-7446-463-8 / 51/2x81/2 Managing New India ALL INDIA MANAGEMENT ASSOCIATION 2008 / 190 Pages / PB / Rs. Institute of Management. Distinguished Professor of Business. Lakshmipat University SANTOSH DHAR. Daum 1924 Professor of International Business. LOUIS CARTER. Hewlett-Packard. Taken together. Former CEO. Center for Global Leadership. Tuck School of Business. It's a resource I will continually use and you will too!” Susan Burnett. 500 ISBN: 81-7446-551-0 / 71/4x91/2 (Vol-II) Theory and Practice of Case Method of Instruction text and cases EDITED BY B BHATTACHARYYA. 2007 / 164 PB / Rs. This book gives you a wealth of pragmatic and leading-edge lessons from practitioners who have a passion and commitment to accelerating business results through people. 2005 / 374 Pages / PB / Rs. both teachers and students will get a comprehensive understanding of what. Dixon Thayer. Director General. 350 ISBN: 81-7446-445-X / 61/4x91/2 Two Volume Set (Volume 1 & Volume 2) Case Method in Management Education and Training UPINDER DHAR. DEBI S SAINI FOREWORD BY W WARNER BURKE “The Change Champion's Fieldguide is an awesome resource for anyone working on building organizational capacity and capability. Each case is unique in itself in providing an insight into various concepts amalgamated with realistic experiences in dealing with management problems or issues. 2007 / 247 Pages / PB / Rs. “Machiavelli once said. Vice Chancellor. MARSHALL GOLDSMITH. 400 ISBN: 81-7446-550-2 / 71/4x91/2 (Vol-I) 2007 / 468 Pages / PB / Rs. Director. Earl C. 295 ISBN: 81-7446-558-8 / 71/4x91/2 Managing Diversity The Challenges for India Inc. and co-author of Geeks and Geezers and on Becoming a Leader. 350 ISBN: 978-81-8323-029-2 / 61/4x91/2 12 . Ford Global New Business Operations. The first part comprises five chapters which deal with various dimensions of the case method of instruction. Nirma University of Science & Technology. Ahmedabad This book is an attempt to present the cumulative managerial experiences in India through various case studies. and used business books in the first decade of the 2000's.general management The Change Champion’s Fieldguide Strategies and Tools for Leading Change in the New Era CO-EDITORS DAVE ULRICH. The book is expected to be useful to the students of Business Administration and participants of Management Development Programmes. Vice President for Workforce Development and Organizational Effectiveness. why and how of case study method. 350 ISBN: 978-81-8323-032-2 / 61/4x91/2 The book is a storehouse of rare insights and ideas on managing the multi-faceted dimensions of a rising economy and a nation that is India.' This compendium of readings will help change agents develop and enroll all manner of constituencies.” Warren Bennis. It's like reading a repair manual versus a sales brochure. Bravo to the authors!” R.” Vijay Govindarajan. The comprehensive Bibliography and Webliography add substantial value to the publication. referenced. “Finally there is a book that shows you how to lead change (versus only what it looks like when you get there). 'Change has no constituency. CONTENTS INCLUDE: PART I Case Method/Case Writing / PART II Entrepreneurship and Institution Building/Finance/ Human Resource / PART III Marketing/Organisational Processes and Systems/Strategic Management 2007 / 336 Pages / PB / Rs. and Senior Partner. This book is possibly the only one which has also looked at the method from the perspective of the students. Professor. USC. Dartmouth College. ab3 Resources Inc. a guide on how to write and use the case method of instruction. “The Change Champion's Fieldguide will become one of the most quoted. ALL INDIA MANAGEMENT ASSOCIATION The Healthy Office Creating a healthy office environment R M MEHRA 2006 / 248 Pages / PB / Rs.

Ramakrishnan. Reserve Bank of India. It concludes with discussion and debate about values in nature and touches upon the subject of metamorphosis of the whole trajectory of attitudes in modern societies. Mumbai “The author has paid adequate attention to detail. 125 ISBN: 81-7446-091-8 / 71/4x91/2 CONTENTS INCLUDE: Introduction / Starting an Enterprise / Key Questions for Entrepreneur / Regulatory Aspects / Institutional Framework / Planning the Growth and Financing of MSMEs/ Business Development Service Providers / Technology Management / Clusters & Cluster Development / Export-Import Procedures / SME Rehabilitation 2009 / 306 Pages / PB / Rs. 325 ISBN: 978-81-7446-744-7 / 51/2x81/2 Handbook of Business Plans EDITED BY SANJIV MITTAL SOMA ARORA AKANKSHA GUPTA Environment Management IPSEETA SATPATHY. RPCD. 250 ISBN: 81-7446-545-6 / 61/4x91/2 The Small Entrepreneur starting & growing B YERRAM RAJU RAM R PUJARI Recommended book in the UGC syllabus “The book is very comprehensive in coverage and rich in content. motivation. Dean. TAKNEEK challenges. Murthy. Water Pollution/Environmental Management System/Environmental Clearance for Establishing and Operating Industries in India/Waste Management/Business–Industry and Environment /Biodiversity.” D. Chief GM in-charge (Retd). Communications. practicing managers. KIIT Deemed University This book is an innovative compilation of the business plans. The topics covered in this edited volume vary from perception.” C. It would prove to be a valuable guide to the professionals. research scholars as well as management and engineering students.S.E. CONTENTS INCLUDE: Realm of Ecology/Background to International Efforts for Environmental Protection/India’s Efforts for Environmental Protection and Public Policy/Environmental Problems – Global/ Air Pollution. It deals with the foundation of entrepreneurship and with the effects of different cultural settings on the incidence and success of entrepreneurs.general management Management Icons second edition P JAYARAMAN Environmental Management N K UBEROI The book surveys a range of topics from sustainable development and ecological imperatives to strategies for managing environmental issues in business. IFRASTE & NACOSI Instructor Manual Available 2003 / 424 Pages / PB / Rs. and passion to opportunity recognition. Forest Management/Environmental Ethics 2007 / 186 Pages / PB / Rs. President. 795 ISBN: 978-81-7446-739-3 / 71/4x91/2 CONTENTS INCLUDE: Environment and Mankind/Concept of Environment Pollution/ Laws of the Land for Pollution Control/Core Functions of State Pollution Control Boards/Environmental Management System/A Case Study at a Glance: Paradigm Vista/RSP – Towards a New Horizon/Thinkers should Think Globally and Act Locally 2005 / 170 Pages / PB / Rs. 2009 / 724 Pages / PB / Rs. 175 ISBN: 81-7446-458-1 / 71/4x91/2 TEXTBOOK 13 . 310 ISBN: 81-7446-340-2 / 71/4x91/2 TEXTBOOK Business Communication PARAG DIWAN 1998 / 144 Pages / PB / Rs. risk. etc. especially in the areas of Marketing and Finance. conventional approaches to entrepreneurial behavior. that explore the relationship between the aspirations of generation next and entrepreneurship. The book can also serve as supplementary material for business policy and strategy courses. corporate leaders.

Professor of Economics and Strategy. yet laden with intellectually stimulating facts and guidelines. For players and observers alike in this age. New Delhi The book is divided in two sections. Gurgaon AJIT PRASAD. MDI. . . Chairman.” This book.” — Business World “Almost all sections of the book carry examples and problems to help the reader hone his skills in the art of negotiation.. and will be available on request.. The cases are illustrative and they will help in identifying further areas of research. It is for the first time that–under the aegis of UNDP-CII-AICTEMDI– the business schools in the country participated in preparing cases from various industries focusing on the process and decision making content implicit in the introduction. Varanasi “.general management Best Business Book of the Year 2003 Award from NTPC-DMA Recipient of ISTD Book Award – 2005 Knowledge Management A resource book A T RAMAN. 2005 / 536 Pages / PB / Rs. 195 ISBN: 81-7446-438-7 / 51/2x81/2 Public Governance Dividends the road ahead 2006 / 184 Pages / PB / Rs. The teaching notes have been developed by the individual authors. Business India Group Negotiation Made Simple everyone must win! S L RAO. Diversification to Non-core Areas/ Case 2 Empowerment through Knowledge/Case 3 Well Informed Market Leader/ Case 4 Finding the way around to the Top/Case 5 Matching the External Challenge/Case 6 Monolith Moves with Technology Times/Case 7 Meeting the Education Challenge/Case 8 Helping the Government Work/Case 9 Collective Mite/Case 10 Internally Driven/Case 11 Directory of Best Practices/Case 12 Value Addition is the Key/Case 13 Bouncing back with KM/Case 14 Driven by Innovation and Creativity/Case 15 Learning by Instinct 2003 / 304 Pages / PB / Rs. International Management Institute. the book will serve as a practical guide. and evaluation of various facets of Corporate Social Responsibility. implementation. The cases focus on such segments as education. Chairman of Corporate Governance Center. it marks a new age for the Indian industry. BHU. holds the key to successful negotiation. section one contains papers. Fortune Institute of International Business. 150 ISBN: 81-7446-437-9 / 51/2x81/2 Handbook of Writing Effective Resume for Job Applications How to Attract Employer’s Attention PARUL SINGH. healthcare and environment. FMS. which analyze the conceptual framework of Corporate Social Responsibility. With globalization. —The Economic Times 2005 / 226 Pages / PB / Rs. simple and easy to read. New Delhi CONTENTS INCLUDE: The Knowledge Economy/Transformation of an Enterprise through Knowledge Management/Creating Knowledge Management System in Organizations/The Knowledge Organization/Enabling Knowledge Management through Information Technology/Organizational Culture for Knowledge Management/Knowledge Management in Industry/Looking Ahead: Future of Knowledge Management 2005 / 180 Pages / PB / Rs. Bangalore Knowledge has a New Beginning/Knowledge through the Ages/The Knowledge Vision/The Knowledge Process/Information vs Knowledge and Knowledge Workers/How to Build a Knowledge Corporation/Imperatives of the New Age/The Social Role of Knowledge/Knowledge Creation Process/ Knowledge Management Tools/Knowledge Technologies/KM Infrastructure/ KM Implementation/Futuristic KM/Organisational Re-structuring CASE STUDIES Case 1 Corporate Inheritance.presents the best practices of knowledge management in the Indian organizations. The unique feature of this book is the case studies on different aspects of CSR presented in section two. among others. Board of Governors.” -HRD News Letter Corporate Social Responsibility concepts and cases The Indian Experience EDITED BY C V BAXI. 250 ISBN: 81-8323-013-X / 51/2x81/2 Knowledge Management for Competitive Advantage H C CHAUDHARY. Institute for Social and Economic Change. . 75 ISBN: 81-7446-524-3 / 61/4x91/2 14 . . 375 ISBN: 81-7446-449-2 / 61/4x91/2 TEXTBOOK 2007 / 86 Pages / PB / Rs. 150 ISBN: 81-7446-351-8 / 61/4x91/2 TEXTBOOK CONTENTS INCLUDE: “The book deals with the techniques of handling situations which could crop up at home as well as in the international arena while negotiating business .

Principles & Types/Types of an Organization/Delegation of Authority/Communication/ Motivation. 595 ISBN: 978-81-7446-675-4 / 71/4x91/2 15 . Institute of Productivity & Management. CHANDAN BHAR. J K PATTANAYAK. 595 ISBN: 978-81-7446-657-7 / 71/4x91/2 Unleashing the Manager Within Timeless Tips for Terrific Results M M KHAN 2005 / 162 Pages / PB / Rs. SANJAY SRIVASTAVA DR. Staffing/Coordination. Lucknow SHIKHA SAHAI. Status and Dimensions of SSIs and Industrial Sickness / Symptoms for Detecting Sickness in Small-scale Industries / Causes of Sickness in Small-scale Industries / Assessment of Viability of Sick Industries and their Rehabilitation / Women Entrepreneurship TEXTBOOK CONTENTS INCLUDE: Nature and Scope of Business Communication/Channels. Leadership/Dimensions of Managerial Excellence Instructor Manual Available 1998 / 364 Pages / PB / Rs. Applied Economics. Reader. Forms and Dimensions of Communication/Oral and Written Communication/Non-verbal Communication/Barriers to Communication/Principles of Effective Communication/Gateways to Communication/Media and Modes of Communication/Reading Skills/ Listening Skills/Presentation Skills/Nature and Scope of Business Communication/Negotiation Skills/Meetings and Conferences/Business Letters/Enquiries and Replies/Orders and Replies/Circulars. Creativity and Entrepreneurship / Part II: Business Plan & Functional Plan / Business Planning Process / Drawing Functional Plan-I: Marketing Plan / Drawing Functional Plan-II: Production/ Operation Plan / Drawing Functional Plan-III: Organizational Plan / Drawing Functional Plan-IV: Financial Plan / Part III: SSI & Women Entrepreneurs / Sources of Finance / Institution Supporting Entrepreneurs / Small-scale Industry / A Critical Evaluation of the Conceptual Framework of Sickness in SSI. Notices and Memos/Report Writing: Business Reports/Academic Report Writing/ Interview Skills/Job Applications and Resume Writing/Group Discussions/Business Etiquette/Enriching your Vocabulary/Punctuation/ Legal Aspects of Business Communication Instructor Manual Available 2006 / 486 Pages / PB / Rs. NILADRI DAS 2008 / 342 Pages / PB / Rs. Assistant Director. 200 ISBN: 81-7446-125-6 / 71/4x91/2 70 Million Employable Indians Strategies for Global Competitiveness ALL INDIA MANAGEMENT ASSOCIATION 2007 / 172 Pages / PB / Rs. Types and Barriers to Entrepreneurship / Innovation. Lucknow University. Management Control/Management by Objectives/Group Dynamics. Faculty of Commerce. Importance. Decision-Making/Directing. 320 ISBN: 81-7446-501-4 / 71/4x91/2 TEXTBOOK Floriculture a viable business D RAVINATH 2007 / 154 Pages / PB / Rs. 325 ISBN: 978-81-7446-613-6 / 71/4x91/2 CONTENTS INCLUDE: Part I: Introduction to Entrepreneurship / Introduction to Entrepreneurship / Entrepreneurship: Motivation. 175 ISBN: 81-7446-460-3 / 61/4x91/2 TEXTBOOK CONTENTS INCLUDE: Conceptual Framework of Management/Evolution & Foundations of Management Theories/ Management Planning Process/Organization: Meaning. 225 ISBN: 978-81-8323-023-0 / 71/4x91/2 Management Case Studies DR. University of Petroleum & Energy Studies. HIMANI SHARMA Management Principles and Practices PARAG DIWAN. 350 ISBN: 978-81-8323-027-8 / 61/4x91/2 TEXTBOOK Management Education the environmental dimensions EDITED BY PRAMOD PATHAK. Lucknow Business Communication M K SEHGAL VANDANA KHETARPAL Instructor Manual Available 2008 / 422 Pages / PB / Rs. Dehradun 2008 / 466 Pages / PB / Rs. Networks. VC.general management second edition Entrepreneurship MADHURIMA LALL.

CONTENTS INCLUDE: Introduction to International Marketing / Economic Environment of International Marketing / Dynamics of World Market: Identifying and Satisfying Global Needs. 695 ISBN: 978-81-7446-718-8 / 71/4x91/2 16 . 195 ISBN: 81-7446-479-4 / 71/4x91/2 Instructor Manual Available 2010 / 618 Pages / PB / Rs. A new Chapter on India and World Trade has been included in this edition. M.A.A. Chapter XV is entirely devoted to ‘Professional Values’. retailing and the impact of the internet on international marketing and exports. Basically it covers the World Trade Organisation which is very rare in the books on international marketing. UNCTAD. Professional diploma or degree courses of the Indian Universities and Institutes of Management.general management Business Ethics and Professional Values A B RAO international business fourth edition International Marketing P K VASUDEVA. The latest Foreign Trade Policy 20092014 has also been included in this edition which has become important due to global recession.B. 145 ISBN: 81-7446-443-3 / 61/4x91/2 2008 / 658 Pages / PB / Rs.COM. SAFTA and EU / Constraints on International Marketing – Fiscal and Non-Fiscal Barriers. Customs Union. At the end. Law and Technology. Commodity Agreements and GSP / India and World Trade / EXIM Policy / Foreign Trade Policy: 2004-2009 and 2009-2014 / International Product Policy and Planning / Pricing Policy / Logistic Management. Unilever. Kolkata Opportunities and Challenges in the Global Business EDITED BY V K GAUTAM B S BHANDARI S M ANAS IQBAL VIVEK KAPRE NIKHIL BARAT 2005 / 138 Pages / PB / Rs. M. Chandigarh. CONTENTS INCLUDE: Spiritual Business Philosophy/Business Ethics and Cultural Ethos/Attitudes. This book comprehensively covers both international marketing and a part of export management with a focus on marketing decisions and management processes involved in exporting and not simply a ‘how to’ give treatment of technical export details. Bhartiya Vidya Bhawan. TRIPS and GATS. PricewaterhouseCoopers and Microsoft will help students to apply the theory. Commerce. supply chain management. International Distribution and Sales Policy / Promotional Management and Advertising / International Marketing Research / International Retail Marketing / Currencies and Foreign Exchange / Settlement of International Disputes Instructor Manual Available 2006 / 196 Pages / PB / Rs.B. Another chapter on Currencies and Foreign Exchange has also been added as it has gained importance in recent times due to a downturn in global financial crisis. Engineering. The coverage of WTO starts from GATT to WTO to Doha Round which is highly controversial and damaging for the developing countries especially Agreement on Agriculture. National Institute of Human Development. IMF. Hero Honda. Tata Indicom. Beliefs and Character/ Ethical Aspects of Management Education and Entrepreneurship/Corporate Governance and Business Culture/Social Responsibility of Business/The Total Quality Management Philosophy/Gandhian Philosophy/Consumer Protection and Safety/Environmental Protection/ Citizens and Ethical Responsibilities/Self Management Ethics/Ethical Paradoxes and Cases/ Ethical Development and Challenges/Professional Values TEXTBOOK This is the 4th edition of the book which has been written in response to the continuous and rapid changes in international marketing and the new challenges that are arising. This book has been written with the specific objective of meeting adequately the requirements of all those students who are required to study: “Business Ethics and Professional Values” as one of the subjects in their B. This chapter deals with as many as ten different professions. RP Group of Live Sciences. Special Economic Zones. New cases from companies including DELL. The important features of this book are: The first fourteen chapters are devoted to a lucid explanation of various aspects of ‘Business Ethics’. including increased coverage of cultural differences. Principal. Free Trade Zones. Coordinating Activities and Recognizing Constraints / International Institutions – World Bank. an exhaustive ‘Question Bank’ is provided. China and India. logistics. NAFTA. Common Markets. There is an increased coverage of the two most important emerging markets of the 21st century. Tariffs and Non-Tariff Barriers / Trading Partners – Bilateral Trade Agreements. Economic Communities. 375 ISBN: 978-81-7446-817-8 / 81/4x11 TEXTBOOK Comparative Ethos in Management BANI P BANERJEE.

when. ‘how’ strategic competitiveness can be enhanced using one of the most widely used business International Business Country Culture and Corporate Culture HYUN-SOOK LEE R K SRIVASTAVA Global Competitiveness DR. languages. i. This spectacular rise of the Asian nations or TIGERS (as they are being popularly called) warrants considerable research from the academia and the industry. key factors to be considered by foreign companies. These nations have taken the business world by a storm and are continuing to hold an enviable position in global business. These economies have been the subject of recent attention. males and female roles and other important factors to be considered for selected countries. finance. silent languages. Coimbatore Instructor Manual Available 2005 / 532 Pages / PB / Rs. Global Business Leadership. explains briefly what constitutes culture and country culture. PSG Institute of Management. The book attempts to answer the ‘What. but a Sardine! /Of Shrimps and Turtles/Fresh. Talent Sourcing & Management and Strategizing Business. who. multicultural teams. 595 ISBN: 978-81-7446-788-1 / 61/4x91/2 TEXTBOOK 17 . It will also be useful for business persons who are interested in knowing other countries’ cultures and related corporate cultures for achieving business successes. Cross-Cultural Management. Part II. ‘who’ are considered as excellent companies. case studies and practical ways on how to achieve and enhance competitiveness in any organisation. ‘when’ a company is prepared to use tools/ frameworks and models to achieve excellence. Chilled or Frozen Lamb?/A Woven Dispute The theme ‘Storming the Global Business: Rise of the Asian Tigers’ is devoted to understanding the business in Asia and the rise of Asian nations in the arena of global business. Insurance & Financial Services. Professor. 2008 / 222 Pages / PB / Rs. AJITABH This book makes an attempt to make International Business (IB) more effective through understanding country culture and corporate culture. 195 ISBN: 978-81-7446-783-6 / 71/4x91/2 TEXTBOOK “Global Competitiveness” is a combination of concepts. management styles. Benchmarking. Retail Business. ‘what’ is excellence. the importance of country culture in different areas such as marketing. little is known about the business environment at the microlevel. Yet. education.e. which factors of country cultures influence corporate culture. describes the principle companies. Corporate Culture. This book will be helpful for international business students and professors. Business cases from across the globe of different industries have been used to demonstrate how companies have achieved competitiveness and thus enhanced their long-term competitive advantage to become excellent companies. The book with twenty nine papers has six different parts – Information Technology. and how’ of Excellence. 295 ISBN: 978-81-7446-608-2 / 71/4x91/2 Storming the Global Business Rise of the Asian Tigers BISWAJEET PATTANAYAK PHALGU NIRANJANA KALYAN SHANKAR RAY SUMITA MISHRA WTO Text & Cases PALLE KRISHNA RAO. information found in the cases on Asian companies and/or MNCs operating in the Asia-Pacific helps to redress this imbalance by showcasing the issues related to doing business in the Asian milieu. religions. and expatriate management. 2009 / 228 Pages / PB / Rs. describes a brief history. manners and customs. what is corporate culture?. 350 ISBN: 81-7446-430-1 / 71/4x91/2 CONTENTS INCLUDE: From GATT to WTO/General Elimination of Quantitative Restrictions/ Agreement on Agriculture/The Agreement on the Application of Sanitary and Phytosanitary Measures/Agreement on the Implementations of Article VI of GATT 1994/Agreement on Subsidies and Countervailing Measures/Traderelated Aspects of Intellectual Property Rights/Agreement on Trade-related Investment Measures/Agreement on Technical Barriers to Trade (TBT)/ Agreement on Safeguards/Agreement on Textiles and Clothing/ General Agreement on Trade in Services CASE STUDIES: The Banana War /The Korean Soju/A Matter of Semantics/ The Canadian Dairy Case/The Case of the Codling Moth/A Fishy Dispute?/ The Hormone Ban – An Issue of N&I/The Bed Linen Dispute/Privatising at Arm’s Length/Sovereignty Issues/Process or Product?/Copy (right) Tales/Better Basmati than Havana/To TRIM or not To TRIM/What’s a Sardine. Part III. with much of the focus going to their macro-economic conditions and their suitability for global business. Banking. customer management and management. Country Culture. do cultural differences affect the organization?. ethnic groups. 2009 / 418 Pages / PB / Rs. human resources. To this end. and other important factors for selected countries. values and attitudes. negotiating with foreigners.. viz. This book is divided into three parts: Part I. cultural synergy.

Relevant diagrammatic representation. Written in essentially textbook business Export and Import Management ASEEM KUMAR. MOUSUMI S BHATTACHARYA CONTENTS INCLUDE: Why International Marketing / Entry Strategies / Challenges in International Marketing / Segmentation and Product Market Strategy / Branding Internationally / Pricing Internationally / International Promotions / International Distribution / Organisation and Control / A Long-term Strategy—Firmness of Goals and Flexibility of Mind / Case Studies 2008 / 266 Pages / PB / Rs. This book is going to be a trendsetter in the field of international marketing. in terms of a function. 300 ISBN: 81-7446-236-8 / 71/4x91/2 Instructor Manual Available 2007 / 316 Pages / PB / Rs. This book has sought to address some of the issues that relate to IHRM. the book presents interesting forays into the exciting world of export and import. Head. multiple choices. as well as a process and the factors or key elements that are attached to them. any organization aspiring to participate as a player in international business must develop the knowledge. The approach of this book has been to detail IHRM both. To make this book reader-friendly. SPECIAL FEATURES Original cases based on Indian companies / Easy to read text / Coverage of major concepts in international marketing / Focus on marketing . Interesting examples. 195 ISBN: 978-81-7446-628-0/ 71/4x91/2 TEXTBOOK The intention of this book is to portray the various factors that are connected with managing Human Resources in International Business. The book is divided into 16 comprehensive chapters that take the reader through a sequential journey in export-import management. today. Each chapter also contains detailed references and key terms. CONTENTS INCLUDE: International Context of HRM/Strategic Planning/HRM in International Context: theories and models/Recruitment and Selection/Training and Development/Compensation Management/Performance Management/Industrial Relations/Role of Culture in IHRM/ Organizational processes influencing IHRM/Role of Global HR Managers/Women Expatriates/International Joint Venture/ Hiring Inpatriate and Expatriate Managers: Choices and Dilemmas for MNCs International Retailing Text and Readings DR S L GUPTA ARUN MITTAL International Trade RAJ AGRAWAL. 250 ISBN: 81-7446-538-3 / 71/4x91/2 TEXTBOOK International Human Resource Management DR. cases and illustrations with reference details make it full of life. With a lot of contemporary cases (up to early 2008) that cover issues related to organizational and marketing strategy. relevant case study and list of web references have been also added in this book. it is an exciting new addition to the options available to an Indian business school professor. MDPs. web-based exercises are some of the additional features of the book. The book is a pioneering effort in this area where only manuals or replicas of manuals have ruled for years. chapter highlights have been added at the beginning of each chapter to facilitate the reader to identify the broader areas that may be learnt from a particular chapter. 275 ISBN: 81-7446-519-7 / 71/4x91/2 TEXTBOOK 18 .no overlap with international business or similar courses Instructor Manual Available 2007 / 314 Pages / PB / Rs. New Delhi Free Student CD Included International Marketing RAJENDRA NARGUNDKAR. which need to be logically understood by any keen observer of international business. The unique feature of the book is a CD provided complimentary that contains all the relevant export-import forms for practical learning. including sensing opportunity and fulfilling global ambitions. Greater Noida 2001 / 304 Pages / PB / Rs. Since the two are inseparable. It is a storehouse of the latest developments in international marketing from a unique Indian perspective. Bangalore Export Import Management is a well researched student friendly book that proposes to fill the gap between theory and practice for young managers aspiring for challenging positions in international business. NILANJAN SENGUPTA DR. Director of PES Institute of Management. Conceptual questions. AIMA. The book has been planned keeping in view the needs of the students of MBA/PGDM/ PGDBM/MIB and other international business courses at PG/UG level. IILM. skills and acumen to perceive the subtle nuances that govern the rules of game. procedural detail and practical aspects of international transactions. The students will be exposed to conceptual framework.

The book mainly focuses on managerial implications. 295 ISBN: 978-81-7446-629-7 / 71/4x91/2 TEXTBOOK CONTENTS INCLUDE: Introduction to International Trade Operation / Getting Started in International Trade – Step by Step / Processing of an Export Order / International Trade Documentation / International Sales Contract / Understanding Incoterms / India’s Foreign Trade Policy / Export Promotions Measures / Special Economic Zones / Methods of Payments / Export Credit Risk Management / Cargo Insurance / Cargo Insurance Claims Procedure / Legal Framework of Central Excise / Excise Clearance of Exports Cargo without Payment of Duty / Excise Clearance of Exports Cargo under Rebate Claims / Legal Framework of Customs / Customs Clearance Procedure of Exports / EDI Initiatives in Customs / Duty Drawback Claims Procedure / Role of Freight Forwarder 2009 / 502 Pages / PB / Rs. The book provides a comprehensive and up-to-date coverage of all the related world issues with special reference to India. CONTENTS INCLUDE: International Business Environment / Country Risk Analysis / Foreign Direct Investment / The Foreign Exchange Market / The International Monetary System / The International Financial Market and Instruments / Introduction to International Finance and Development Banks / International Marketing / Bilateral and Multilateral Trade Laws / Export and Import Financing / Global Manufacturing and Logistics Management / Global Marketing and Research and Development / Global Human Resources Management / Financial Management in International Business / Managing Multinational Enterprises / Globalisation and India’s Competitive Advantage / Export Import Policy Guidelines for India / A Guide to Case Analysis / Index 2008 / 528 Pages / PB / Rs. 325 ISBN: 978-81-7446-735-5 / 71/4x91/2 TEXTBOOK International Human Resource Management Text and Cases P L RAO. Challenges and Theoretical Developments /Cultural Dimensions of HRM /Case Studies Globalization Creating a Boundaryless HR HR Practitioners’ perspective EDITED BY SUBIR VERMA Instructor Manual Available 2008 / 408 Pages / PB / Rs. 175 ISBN: 81-7446-167-1 / 71/4x91/2 TEXTBOOK CONTENTS INCLUDE: Introduction: Overview /Organisational Structure in MNC and International Dimensions of HRM /International Staffing / Compensation and Benefits /Training and Development / Performance Management in International Organisations / Expatriation and Repatriation /Industrial Relations /Sustaining International Business Operations /Managing People in International Context /Indian Multinational Companies /Issues. It is written in simple language and maintains an integrated and logical flow from beginning to end. diagrams and exhibits. Greater Noida 1999 / 272 Pages / PB / Rs. Gitam Institute of Foreign Trade. In today’s rapidly changing scenario of the world. This will help the new generation to enter in international trade and to master the trade techniques in a convenient manner and execute the trade operations decisions successfully in LPG era. This book has been developed to set a new standard for international business textbooks. IILM. The book presents a thorough review of economies and politics of international trade and investment and various functions and forms of Global monetary system. 250 ISBN: 978-81-7446-596-2 / 71/4x91/2 TEXTBOOK 2009 / 164 Pages / PB / Rs. Human Resource and Organisation Behaviour. the study of international business management has become necessary for management students. Adjunct Professor. which caters to the needs of management students. 295 ISBN: 978-81-7446-736-2 / 61/4x91/2 19 . Visakhapatnam Indian Foreign Trade RAJ AGRAWAL. It is hoped that this book will definitely be liked and appreciated by the readers/ business International Trade Operations DR RAM SINGH International Business Management A Global Perspective PRADIP KUMAR SINHA SANCHARI SINHA Systematic efforts have been made by the author in this book to cover all the essential elements of trade operations in an understandable way with easy language and explanation of facts and procedures through tables.

understanding of working of WTO. corporate culture in terms of basic value orientations and norms. skills and methods. Delhi University International Business SHYAM SHUKLA Leadership. And. Various types of OD interventions ranging from interpersonal and team development to process. Faculty of Management Studies. change agents. structural and inter-group development are exhaustively discussed. profitability issues and resource constraints. The book facilitates several cases. Politics and Ethics in OD / PART-3: OD INTERVENTIONS / OD Interventions – An Introduction / OD Team and Intergroup Development Interventions / Structural Interventions / Comprehensive Interventions / Organizational Learning International Business provides the understanding of movement of India in Global Market. It can help the students as well as the practicing managers to equip with the principles of International Business. technological—are examined against the backdrop of shifting customer needs. methodologies and conceptual approaches to help any organization to take a lead in foreign trade. the effective management of change is enhanced through careful planning. CONTENTS INCLUDE: Globalisation / Globalisation Strategies . IT software & service market. power and control issues and implications of power politics. The author has taken a practical approach to make the contents sound and interesting. vision and inspiration are the essential ingredients for success in handling change. This comprehensive book tackles all the areas where change interventions are necessary and sets out to identify the key 'ingredients' for successful change. and the ten key factors in effective change management have all been thoroughly business second edition human resource management Organisation Change and Development KAVITA SINGH. This book would prove to be an invaluable resource for the students. The Third Part of the book highlights the need for Organisation Development Intervention in the present business scenario and the relevance of Team and Intergroup Development Interventions. sensitive handling of the people involved and a thorough approach to implementation. 295 ISBN: 978-81-7446-618-1 / 71/4x91/2 TEXTBOOK Performance Management System A Holistic Approach B D SINGH 20 .Some Facts. classical leadership skills. The topics covered and simplicity of presentation makes the book indispensable for all MBA students for their fundamental knowledge of India’s Foreign Trade. The various models of change. Certain categories of ethical dilemmas have been explored. the current exportimport policy of the Government. The different forces of change—political. organisations are compelled to proactively effect changes in their systems to cope with various factors in the external and internal environment. CONTENTS INCLUDE: PART-1: ORGANISATIONAL CHANGE / Organisational Change: An Overview / Models of Change / Change and its Impact / Organisational Culture and Change / A Systematic Approach to Making Change / PART-2: ORGANISATIONAL DEVELOPMENT / Organisation Development – An Introduction / Diagnostic Strategies and Skills / Power. In these times of flux. Examples and Cases / India’s Foreign Trade / Service Exports / Steps required to Increase India’s Exports / Institutions in Export Promotions / Recent Exim Policy and its Implications / Global Agreements and its Framework / Legal Framework – International Economic Laws / World Trade Organisation / Export Finance / Exchange Rate Mechanism and Convertibility of Rupee Instructor Manual Available 2010 / 350 Pages / PB / Rs. the foreign exchange management tools. 275 ISBN: 978-81-7446-811-6 / 71/4x91/2 TEXTBOOK Instructor Manual Available 2008 / 388 Pages / PB / Rs. the promotional measures available. role of financial institutions. systems dynamics. techniques of identifying and diagnosing organisational culture. This book is divided into three parts: The First Part includes an examination of the imperatives of change in today's environment of competition. faculty as well as practising professionals. The Second Part introduces the concept of Organisation Development and dissects the basic assumptions against diagnostic models. economic. International Commerce Terms and International Business Strategies. The characteristics of structural intervention and comprehensive intervention have been outlined to initiate the process of organisational learning. trends and directions of India’s Foreign Trade. inadequacy of administration.

The principal theme of this conference was ‘Human Resource Management in the New Economy’. The contributors tried their best to blend both theory and practices of contemporary HR issues in their papers. In this context. Some of the ideas presented during the seminar have great relevance to the process of Human Resource Development in the context of globalization and will immensely help the reader to understand the process of human resource development in our country. The seminar was designed to provide a platform to discuss and critically examine the issues of Human Resource Development in the context of globalization and also to put forth some recommendations. while organizations in the new economy tend to be performance-driven. businessmen and experts. Management Teachers and MBA Students. Selection. Ahmedabad.human resource management Human Resource Management in the New Economy EDITED BY SARITPRAVA DAS BHARATI DESHPANDE Globalization and Human Resource Development EDITED BY I S SINGH The new economy. Habit and complacency are out. Thus. process. the globalization has to be shaped and harnessed for human resource development and welfare. and therefore. CONTENTS INCLUDE: Concepts of Discipline Management / Discipline in Organisational Context / Basic Ingredients and Guidelines for Disciplinary Actions / Concept of Domestic Enquiry / Guidelines on Domestic Enquiry / Introduction to Disciplinary Procedure / Domestic Enquiry with Illustrations / Glossary of Terminologies used in Domestic Enquiry / Model Procedure for Disciplinary Actions with Illustration / Important Case Laws / Ready to use Sample Formats / Model Code of Conduct for Management Staff / Application of “Principles of Natural Justice” in Domestic Enquiries 2010 / 284 Pages / PB / Rs. representing industry and academia. dynamic uncertainty and above all turbulence on the other. has created vistas of opportunities. in a National Conference organized by the Institute for Technology and Management (ITM). opinions and viewpoints coupled with a number of case studies which could help explain the issues of human resource development in the context of globalization. However. Organizations are expected to continuously excel in performance criteria that include concern for ethics and social responsibilities. the negative consequences of globalization will be deeper and widespread on the common people. employee relationship management along with the traditional measures of profitability and investment value. creativity. HR professionals are no exception to it. 250 ISBN: 978-81-7446-845-1 / 61/4x91/2 TEXTBOOK 21 . 495 ISBN: 978-81-7446-826-0 / 71/4x91/2 Globalization had turned the entire globe in one entity for trade and commerce. myriad of expectations on the one hand and fierce competition. these changes have not only brought opportunities but also challenges to the countries and individuals. The book would prove to be of great help to all the practicing Managers. in general. Compensation Management and Employee Relations Diversity Management Issues and Challenges E-HRM Role of Branding in Building Organization Culture Customer-centric HR Economic Slowdown – HR Practices This book is a collection of papers presented by several professionals. Hence. innovativeness and employee development. This book would help not only the researchers and HR practitioners but also the senior executives for creating sustainable competitive advantage through people in the ever changing and dynamic workplace and economy. HR Professionals. T&D. the present book deals with several contemporary HR issues having strategic implications under the various topics such as: Globalization & Changing HR Practices— Recruitment. to unlock the great potential of human intelligence. learning and speed are in. This book is the product of an International Seminar organized on the topic of “Globalization and Human Resource Development” at Mahatma Gandhi Labour Institute. 2010 / 348 Pages / PB / Rs. 2010 / 160 Pages / PB / Rs. All are not equally endowed with necessary resources to seize the emerging opportunities. investment of capital. information explosion and technology. PMS. it is said that while globalization has created unprecedented opportunities for few. The new economy is performance-driven and customer-centric which has several consequences on organizational work practices and expectations in terms of reinventing themselves and help organizational members. characterised by innovation. movement of people – students. The presentations were based on research. procedures & formats with illustrations R K SAHU This book on Discipline Management makes available all relevant theories and practices with special focus on applied aspects of Disciplinary Actions. There is more and more interdependence among the economies of the world. 395 ISBN: 978-81-7446-838-3 / 71/4x91/2 Disciplinary Actions concepts.

Jute Textiles. A separate chapter. Railways and Posts & Telegraphs. CONTENTS INCLUDE: Introduction / Review of Literature of Variables under Study / Pilot Study – Method.M.B.B. will find this book worthwhile.A. Steel. 495 ISBN: 978-81-7446-822-2 / 71/4x91/2 Dictionary of Human Resource Management B NANDHAKUMAR Life After 360 Degree Feedback and Assessment Development Centres EDITORS T V RAO S RAMNARAYAN NANDINI CHAWLA This Dictionary is the most authentic presentation of contemporary concepts & practices in Human Resource Management. / M.B. CONTENTS INCLUDE: Situation at the Beginning of the Twentieth Century / Events during 1900-1909: Evolution Process towards / Labour Movement / Events during 1910-1919: Development of Trade Union Consciousness / Events during 1920-1929: Foundation of Indian Trade Union Congress / Events during 1930-1939: Royal Commission on Labour / Events during 1940-1949: Working Class Struggle during World War II / Events during 1950-1959: Industrial Development: From Courts to Codes / Events during 1960-1969: National Commission on Labour. 2010 / 294 Pages / PB / Rs. at the India Habitat Centre. Many examples have been presented to show HRM practices adopted by the leading Indian companies. The book will be beneficial for the students of Bschools. New Delhi. which are 100 years old. has also been provided in the book. researchers. It also gave insights on how the outcomes of these interventions can be further utilized to enhance the overall people capability in an Organization. TVRLS conducted a 2-day conference on. The last chapter is on the first decade of the new millennium. To this is added a Prologue that depicts what prevailed at the beginning of the twentieth century.A. Implication and Direction for Future Research / Empowerment: From Concept to Practice in India 2010 / 192 Pages / PB / Rs. and other relevant PG degree/ diploma for Human Resource Management Course. Procedure and Discussion / The Present Study / Method and Procedure / Results / Discussion / Conclusion. Personnel managers whose organizations are graduating from traditional HRM practices to modern HRM practices. Besides.G. Coal. (C. 22 .A. academicians and industry practitioners wanting to initiate change and design interventions. This Dictionary ideally fulfills the requirements of B.Difficult Decade / Events during 1970-1979: Political Turmoil: Internal Emergency / Events during 19801989: New Economic Policies / Events during 1990-1999: Maturity of Trade Unions / Events in 2000-2009: First Decade of the New Millennium / Profile of Industrial Relations in Century-old Indian Industries / Constitutions of Important Trade Unions in India / Interesting IR Cases in the Last Three Decades 2010 / 440 Pages / PB / Rs. For the benefit of the students of IR and its practitioners.) / B. a separate chapter has been added to give detailed information on IR scenario on Cotton Textiles. 2008. 250 ISBN: 978-81-7446-856-7 / 51/2x81/2 Over the last decade. This book is a compilation of the select papaers presented during the conference. containing the latest amended constitutions of major Indian trade unions including the original constitution copy of the All India Trade Union Congress as approved at its inaugural session held at Bombay in 1920. December.B. / B. In an effort to share knowledge and facilitate learning. A sincere attempt has been made to incorporate the latest developments in the field. The conference was conceived with the idea of exploring and understanding the impact and long-term benefit of development interventions like 360 Degree Feedback and Assessment Development Centre.M. an effort is made not only to study the impact of support systems on employee and organizational effectiveness but also what leads to the experience of psychological empowerment and its relationship with organizational and managerial effectiveness. 295 ISBN: 978-81-7446-812-3 / 71/4x91/2 The book is chapterised on the basis of each decade.M.human resource management Workplace Empowerment A Study PREETI S RAWAT SATISHCHANDRA KUMAR Industrial Relations in India Beginning of Working Class to Date (1850 to 2009) P L RAO P R K RAJU In the present book.. Life After 360 Degree Feedback & Assessment Development Centres.D. 360 Degree Feedback (360 DF) and Assessment Development Centers (ADCs) have proved to be powerful interventions for Leadership Development and competency building. / P.

outsourcing and talent crunch are some of the major trends impacting the modern business world. The understanding of group behaviour and properties of group are essential to be a good manager as well as an effective member of groups. Human Resource Development Centre.human resource management Manpower Development for Technological Change KANCHAN BHATIA SHWETA MITTAL HRD Trainer’s Handbook of Management Games P L RAO Globalization. used in achievement motivation or entrepreneurial development programmes. organisation development consultants. Exercises simulate a process with enough scope for improvisation. employ innovative reward plans that recognize employee contributions and indulge in continuous quality improvements through TQM and HR contributions. adaptation and redesigning according to the situational needs. The present day management education is shifting from providing class-room teaching to practical learning. the HR profession is gaining both respect and attention. Interactive exercises. These games train managers learn better ways to solve problems. Instruments. 595 ISBN: 978-81-7446-791-1 / 61/4x91/2 Group Dynamics & Team Building R K SAHU. decentralize operations and rely on self-managed teams to deliver goods. the HR needs to utilize people with distinctive capabilities to create unsurpassed competence in an area. Along with the standard simulation exercises. and group discussions enable groups to cultivate this greater sense of teamwork. team assessments. management students. Founder Director. entrepreneurs. etc. functional Heads. take decisions rapidly. Role Plays. a hidden design to highlight or demonstrate a behavioural process and they produce dramatic effects. Ice Breakers. New Delhi Human beings exhibit some characteristic behavior patterns in groups. basic concepts of Technology Transfer with human face. This book projects a cohesive organic “whole” consisting of interrelated and interdependent facets. for achieving sustainable competitive advantage. CONTENTS INCLUDE: Understanding Group Dynamics / Building Teams / Dynamics of High Performing Teams / Managing Cross functional teams / Managing Diverse & Virtual Teams / Self Managed Teams / Team Building Skills / Interpersonal skills for Teams / From Managing Teams to Leading Teams / Empowering Teams / Dynamics of Conflict / Conflict Management / CEO & Top Management: Leveraging through Teams / Rewarding Teams & Members / Team Leaders Guide Kit / Team Building Tool kit TEXTBOOK 2009 / 260 Pages / PB / Rs. HRM in ERP. They also learn to work in teams. The biggest challenge amongst these is the shortage of skilled manpower. because they usually have elaborate procedures and concomitant paraphernalia. 200 ISBN: 978-81-7446-764-5 / 71/4x91/2 TEXTBOOK 2010 / 450 Pages / PB / Rs. trainers and all individuals who want to understand the dynamics of groups and team building in an organisation. principles and applications of specific behavioural disciplines to provide an in-depth understanding of the subject. Part II contains Exercises and Part III deals with the basic tools of behavioral simulation— the Role Play. This book attempts to provide a wide range of Management Games. Demonstrations. It has been observed that groups enjoy their greatest success when they become more productive units called teams. With the advancement of technology. technological change. so that the participants get adequately equipped with knowledge to perform successfully in life. and incorporates the invaluable practical experiences of practicing managers. The basic skill involved in the exercises is process analysis. The book talks about the new trends in HRM. importance of manpower planning. Group dynamics is concerned with the interaction and forces among group members in a social situation. Management Exercises. develop better attitude and respect leadership. Therefore. This book elaborates the concept of group dynamics and team building in detail. 2009 / 496 Pages / PB / Rs. but they can’t be played again and again. an attempt has been made to clarify. enhance and update the information to truly reflect the emerging perspective in the field of manpower planning and changing technology. forecasting techniques and Innovation as a management process. work-life balance. a multitude of other exercises to develop relevant motivational dimensions have also been included in this book. academicians. concept of TQM. Games are quite effective in their purpose. Games have set rules. experiment and take calculated risks for business objectives. Recognising this. a predictable result. This masterpiece would prove to be a great resource for the CEOs. CONTENTS INCLUDE: Impact of Technology on HRM / Work-Life Balance / Total Quality Management and HRM / HRM and Technology / e-Learning / Technology Transfer / Human Resource Information System / Knowledge in New Era / Manpower Development / Innovation in HRM Management Games can be succinctly described as simulation exercises used to effectively demonstrate structured experiences. other managers. e-HRM. The concept of team building refers to the process of establishing and developing a greater sense of collaboration and trust between team members. knowledge management. nature and significance of HRIS. 295 ISBN: 978-81-7446-823-9 / 71/4x91/2 23 . It is divided into three parts. Part I contains Management Games. This book integrates the theories. Ice Breakers and Hiatus.

Companies that have been able to understand the dynamics of human behaviour and have used that power to build want-satisfying products and services have a great story to tell. This book extensively covers all the aspects relating to personal growth and development in an organization. the increased level of competition by the multinational corporations has put a lot of pressure on the Human Resource functions in domestic firms to prepare and develop their employees so that they can compete with the global firms in skills. Personal Effectiveness. efficiency and effectiveness. – have also been included in the book. Wherever necessary. CONTENTS INCLUDE: Nature and Importance of Organisational Behaviour / OB: The Emerging Challenges / Approaches to Organisational Behaviour / Foundations of Individual Behaviour / Personality / Perception and Individual Decision-making / Ethics and Social Responsibilities / Values. 1999 / 242 Pages / PB / Rs. 295 ISBN: 978-81-7446-760-7 / 71/4x91/2 TEXTBOOK Instructor Manual Available 2009 / 700 Pages / PB / Rs. surrounding human behaviour. etc. 225 ISBN: 81-7446-446-8 / 61/4x91/2 TEXTBOOK TEXTBOOK 24 . Roles of Symbols of Self. Professional and HR Institutes of Indian as well as foreign Universities with specific focus on the requirements of UP Technical University. Transactional Analysis (TA). Live corporate examples have been inserted to enrich the contents. You may have everything but still remain at the bottom of the corporate ladder if you do not convert your strengths into opportunities and do not put your resources to best use. 375 ISBN: 978-81-7446-747-8 / 81/4x11 TEXTBOOK Human Resource Management N K SINGH Strategies for Performance Management CONTENTS INCLUDE: Human Resource Management/Job Description: Analysis & Evaluation/ Human Resource Planning – Concept & Process/Recruitment & Selection/Performance Appraisal/Training & Development (T & D)/ Wages & Compensation/Discipline & Grievance in Industry/ Counseling & Mentoring/Collective Bargaining/Workers’ Participation in Management/Conflicts in Industry/Career & Succession Planning/ Industrial Dispute. 175 ISBN: 81-7446-160-4 / 71/4x91/2 DINESH K SRIVASTAVA. Attitudes and Job Satisfaction / Learning and Behaviour Modification / Basic Motivation Concepts / Job Design. NITTIE. practical aspects of organisational life have been highlighted. Creativity and Innovation / Human Resource Policies and Practices / Management of Change / International Organisational Behaviour / Index Personal Growth and Development play an integrated role in the growth and development of an economy. Recent trends in the field of personal growth – Moulding the Personality Pattern. CONTENTS INCLUDE: Personality / The Personality Pattern / Roles of Symbols of Self / Moulding the Personality Pattern / Persistence and Change / Psychodynamic Theories of Personality / Psychometric Theories of Personality / Transactional Analysis (TA) / Personal Effectiveness / Personality Determinants / Evaluation of Personality / Training / Types of Training and Training Process / Understanding the Process of Learning / Learning in Training / Learning Organisation and Organisational Learning / Training Need Assessment / Designing Training Programme / Training Methods / Evaluation of Training Programmes 2009 / 572 Pages / PB / Rs. The book covers almost the entire syllabus of Management. The fundamental concepts of personal growth and their applications have been explained in a very simple and lucid way. The ethical and moral issues. Employee Participation and Alternative Work Arrangements / Foundations of Group Behaviour / Teams and Team Work / Communication / Leadership / Contemporary Issues in Leadership / Power and Politics / Conflict and Negotiation / Foundations of Organisation Structure / Organisational Culture. This book tries to highlight the timetested principles of human behaviour in a simple and easy-to-understand style. This book is for the students of management and is equally useful for the management practitioners and corporate people who recognize the importance of Human Resource in their organizations and want to learn the management of their workforce more effectively. Mumbai CONTENTS INCLUDE: Overview of Human Resource Management/Conceptual Approach to Performance Management/Determinants of Job Performance/ Personality and Job Performance/Antecedents of Job Performance in Two Organizations/Selection/Training and Development/ Performance Appraisal/Compensation/Career Development/ Enhancing Potential of Individuals and Teams/Creating High Performance Organizations 2005 / 236 Pages / PB / Rs. have also been critically examined. Since liberalization of the economic policies.human resource management Organisational Behaviour V S P Rao Personal Growth and Training & Development MADHURIMA LALL SHEETAL SHARMA Successful companies are known by what they achieve rather than what they have.

CONTENTS INCLUDE: International Context of HRM/Strategic Planning/HRM in International Context: theories and models/Recruitment and Selection/Training and Development/Compensation Management/ Performance Management/Industrial Relations/Role of Culture in IHRM/ Organizational processes influencing IHRM/Role of Global HR Managers/Women Expatriates/International Joint Venture/ Hiring Inpatriate and Expatriate Managers: Choices and Dilemmas for MNCs CONTENTS INCLUDE: Introduction: Overview /Organisational Structure in MNC and International Dimensions of HRM /International Staffing / Compensation and Benefits /Training and Development / Performance Management in International Organisations / Expatriation and Repatriation /Industrial Relations /Sustaining International Business Operations /Managing People in International Context /Indian Multinational Companies /Issues. skills and acumen to perceive the subtle nuances that govern the rules of game. Visakhapatnam The intention of this book is to portray the various factors that are connected with managing Human Resources in International Business. It covers key topics in personal development including: Time management Team working Presentation skills Negotiation skills Assertiveness 2009 / 256 Pages / PB / Rs. 275 ISBN: 81-7446-519-7 / 71/4x91/2 TEXTBOOK Designed to give students a grounding in personal development and provide a context for their other studies. management skills. This book has sought to address some of the issues that relate to IHRM. personal skills. JYOTSNA BHATNAGAR. is suitable for use on a range of undergraduate and postgraduate modules. through the use of learning aids. 595 ISBN: 81-7446-502-2 / 71/4x91/2 25 . which need to be logically understood by any keen observer of international business. MOUSUMI S BHATTACHARYA International Human Resource Management Text and Cases P L RAO. Challenges and Theoretical Developments /Cultural Dimensions of HRM /Case Studies Instructor Manual Available 2008 / 408 Pages / PB / Rs. To make this book reader-friendly. study skills and coaching. The approach of this book has been to detail IHRM both. in terms of a function. learning and development. Adjunct Professor. as well as a process and the factors or key elements that are attached to them. Human Resource and Organisation Behaviour. chapter highlights have been added at the beginning of each chapter to facilitate the reader to identify the broader areas that may be learnt from a particular chapter. any organization aspiring to participate as a player in international business must develop the knowledge. Each chapter also contains detailed references and key terms. relevant case study and list of web references have been also added in this book. Each chapter includes: Learning objectives and a synopsis of content Vignette examples to illustrate or demonstrate key points Self assessment questions to check understanding References and further sources of information The text suggests ways of working and interacting. NILANJAN SENGUPTA DR. 250 ISBN: 978-81-7446-596-2 / 71/4x91/2 TEXTBOOK Personal Effectiveness DIANA WINSTANLEY Instructor Manual Available 2007 / 316 Pages / PB / Rs. as part of general business of HRM degrees. Relevant diagrammatic representation. Gurgaon 2006 / 394 Pages / PB / Rs. ASHA BHANDARKER all at MDI. written by a leading author. 250 ISBN: 978-81-7446-766-9 / 71/4x91/2 TEXTBOOK Future of Work Mastering Change EDITORS PRITAM SINGH. Since the two are inseparable. Conceptual questions. including those relating to self-development. multiple choices. web-based exercises are some of the additional features of the book. this new text on personal effectiveness. Gitam Institute of Foreign Trade. today. This text seeks to be both comprehensive and accessible. and incorporates research and critical and analytical material in a way that is accessible to all levels.human resource management International Human Resource Management DR.

the importance of key strategic characteristics of a leader. Strategic Business Unit Heads. Entrepreneurs. 250 ISBN: 978-81-7446-731-7 / 71/4x91/2 TEXTBOOK Strategic Leadership R K SAHU PRAGYA BHARTI To understand the concept of strategic leadership and leader's competencies. Throughout this book. human behaviour and leaders paradigm in a very concise manner. The third part establishes the link between HRD and organisational effectiveness. this book has been developed to help the management students and professionals to understand the subject properly and enhance their knowledge about the HRD network within the organization for its effectiveness. this is the guidebook to read. CONTENTS INCLUDE: PART I Introduction to HRD l HRD Matrix / HRD Climate and Organisational Climate / Line Managers and HRD / Motivational Aspects of HRD / Supervisory Role in HRD System / HRD Audit / Strategic HRD / International HRD PART II Introduction to Organisational Effectiveness / Context for Organisational Effectiveness / Determinants of Organisational Effectiveness / Models of Organisational Effectiveness / Measuring Organisational Effectiveness PART III HRD and Organisational Effectiveness PART IV Training and Human Resource Development 2009 / 278 Pages / PB / Rs. The fourth part deals with training as the major instrument of HRD. practitioners. its growth as an instrument for people’s development. This is a complete resource book for CEOs. The second part defines the concept of organizational effectiveness. Topics like Motivation.human resource management Essentials of Organisation Behaviour P G AQUINAS Human Resource Development and Organisational Effectiveness KALYANI MOHANTY PADMALITA ROUTRAY The field of Organisation Behaviour is intriguing. A consistent theme throughout the book is that effective management of organisations requires an understanding of organisational behaviour practice. This book is about the ageless topics concerning how we live. It explains business dimensions. process. Managing / Leader as a Coach / Emotional Intelligence for Strategic Leadership / Spirituality: The Emerging Context for Business Leadership / Leaders’ Competencies / Is Your Leadership Effective? / Using Six Sigma to Drive Operational Excellence / Leaders’ Checkpoints and Keys / Leaders' Guide Kit 2009 / 600 Pages / PB / Rs. through its text. strategic HRD and HRD in international business. The first part deals with HRD as a concept. Therefore. CONTENTS INCLUDE: Understanding Strategy and Strategic Leadership / 4Es for a Strategic Leader / Becoming a Strategic Leader / Leaders Paradigm / Understanding Organizational Theories / Understanding Human Behaviour to Lead / Understanding Business Dimensions / Leading with Values / Leadership vs. The book is divided into 9 chapters in all: An Introduction to Organisational Behaviour / Perception / Motivation / Attitudes / Learning and Behaviour Modification / Personality and Conflict in Organisations / Group Dynamics / Leadership / Organisational Change 2009 / 278 Pages / PB / Rs. explaining the linkage between HRD instruments. 175 ISBN: 978-81-7446-733-1 / 71/4x91/2 TEXTBOOK Modern organizations have widely focused on Human Resources for their success and sustainability. Management Professionals. satisfaction with their jobs. It seeks to present a realistic view of people working in the organisations. work and thrive in organisations. This book is divided into four parts. 325 ISBN: 978-81-7446-774-4 / 61/4x91/2 TEXTBOOK 26 . The quality of an organisation’s employees. reputation and survival. Academicians. Teamwork and Leadership have fascinated us for decades. Management Students. It attempts to provide the basic foundation for practical application of theoretical concepts to the organisations. emotional intelligence for strategic leadership and leader's checkpoints have been discussed to provide a comprehensive coverage of the topic. The central idea of this book has been taken from the model prepared by Prof T V Rao. their enthusiasm. Trainers and all individuals who want to understand the concept of Strategic Leadership and implement it in the organization. level of customer service. Almost all effective organizations have become careful for the development and utilization of their human resources in order to achieve the goals of the organizations. Success in today’s competitive business environment is increasingly a function of effective human resource management. rich and helpful. and their sense of fair treatment. Leadership Consultants. all have a significant impact on the firm’s productivity. its models and measurement. The book. outcomes and organizational effectiveness to project the subject vividly according to the syllabus and requirements of different universities and institutes. This book is organised and presented in a sequence based on the characteristics common to all organizations. emphasizes on 'Leading with Values' and effective leadership. In such a scenario. it has become imperative for the academicians. different aspects of HRD. and professionals to explore Human Resource Management as a branch of study.

The contents are self-explanatory and have been logically sub-divided so that the readers can clearly understand the theoretical aspects and applications of the human resource management. Chairperson. Considering the intensely competitive nature of contemporary business. Instructor Manual Available 2009 / 228 Pages / PB / Rs. techniques and approaches in solving human resource issues and problems in organizational settings and situations to help the present day students to become effective managers of tomorrow. The text is accessible. The entire conceptual framework of the text has been divided into four parts comprising 24 highly informative chapters. Jaipur 2009 / 612 Pages / PB / Rs.human resource management Partners in Success Strategic HR and Entrepreneurship EDITORS NINA MUNCHERJI. this textbook pays attention to the application of human resource management tools. The book has been primarily designed as a textbook for the postgraduate management students. J K Lakshmipat University. It would serve as a valuable teaching aid and repertoire of knowledge resource for the faculty. Nirma International Conference on Management UPINDER DHAR. in order to provide rich insight into the vast and rapidly evolving subject of human resource management. Each chapter specifically combines the relevant thinking with appropriate real-life evidence. 695 ISBN: 978-81-7446-702-7 / 71/4x91/2 Value Based Management for Organizational Excellence EDITORS SANTOSH DHAR UPINDER DHAR RAJESH K JAIN SAPNA PARASHAR 2009 / 278 Pages / PB / Rs. CONTENTS INCLUDE: PART I: MANAGEMENT OF HUMAN RESOURCES / Historical Overview of Personnel Management / Human Resource Management / International Human Resource Management / Job Analysis. 395 ISBN: 978-81-7446-711-9 / 71/4x91/2 Designing & Delivering Training DAVID SIMMONDS The book focuses on the blend between theory and practice. Nirma International Conference on Management NINA MUNCHERJI. Nirma International Conference on Management C GOPALAKRISHNAN. J K Lakshmipat University. It comprehensively covers the syllabi of various Indian management institutes and universities. Job Description and Job Specification / Human Resource Planning / Recruitment and Selection / Employee Socialization / Performance Appraisal and Feedback / Human Resource Development / Training and Development / Job Evaluation / Employee Compensation / Executive Compensation / Mentoring / Employee Retention / Talent Management / HR Audit / HR in Technology-driven Environment / Human Resource Management in Mergers and Acquisitions / PART II: MANAGEMENT OF INDUSTRIAL RELATIONS / Discipline and Grievance Management / Industrial Relations / Industrial Disputes Management / Participative Management / Collective Bargaining and Negotiation / PART III: PEDAGOGY / PART IV: Practice-Based Templates Creating Wealth through Strategic HR and Entrepreneurship EDITORS C GOPALAKRISHNAN. relevant scenarios/examples/illustrations comprehensive references to the latest literature chapter headings and sub-headings aligned to the structure of the professional standard through and comprehensive contents pages and indexing a glossary of training terms. Director. readable and comprehensive. 795 ISBN: 978-81-7446-701-0 / 71/4x91/2 Managing Human Resources & Industrial Relations TAPOMOY DEB Student CD Included This book provides a contemporary and comprehensive review of essential HRM and IR concepts and practices. Director. Chairperson. 225 ISBN: 978-81-7446-767-6 / 71/4x91/2 TEXTBOOK Instructor Manual Available 2009 / 670 Pages / PB / Rs. 395 ISBN: 978-81-7446-699-0 / 81/4x11 TEXTBOOK 27 . Professional managers and consultants would find this book highly informative and would act as catalyst in fostering and leveraging human resource management systems and strategies in their organizations. Jaipur 2009 / 730 Pages / PB / Rs. through the use of pedagogical features. It is enhanced with features including: short. Chairperson. Nirma International Conference on Management UPINDER DHAR. Chairperson.

Part B elucidates the organisation as a system. 275 ISBN: 978-81-7446-745-4 / 61/4x91/2 TEXTBOOK Effective Teamwork MICHAEL WEST 128 Pages / PB / Rs. this book incorporates a number of distinctive. Part E offers information on the emerging concepts of the organisation structure and design. This book is organised and presented in a sequence based on the characteristics common to all the organisations Structure and Processes. research and practice. e-commerce. This book is written in the context of these emerging workplace realities and seeks to present a realistic view of people working in organisations. Management students. Part D deals with the dynamic aspects of the organisation. time-tested and interesting features such as Corporate Insights. Entrepreneurs. Part F is the concluding part of the book that discusses the organisation culture and ethical values in the organisation. CONTENTS INCLUDE: Concept of Competency / Competency Mapping Process / Developing Competency Models / Competency Identification / Competency Assessment / 360° Feedback and its Application in Competency Assessment / Assessment Centre and its Application in Competency Assessment / Applications of Competency Mapping / Commonly asked Questions on Competency Mapping / Managerial Competencies with Definitions / Will & Skill Mapping of Manual Workers 2009 / 310 Pages / PB / Rs. Trainers and all those individuals who want to understand the concept of Competency Mapping and implement it in the organization. located at different places/countries. To engage the students in the modern world of organisations. 245 ISBN: 978-81-7446-678-5 / 71/4x91/2 TEXTBOOK In today's globalised era. 325 ISBN: 978-81-7446-682-2 / 71/4x91/2 TEXTBOOK 28 . outsourcing and telecom muting have become the new paradigm for organisational functioning. 90 ISBN: 81-7446-038-1 / 51/2x81/2 Instructor Manual Available 2008 / 538 Pages / PB / Rs. cases at the end of each chapter and numerous review and discussion questions to enhance their learning and interest. CONTENTS INCLUDE: Part A: The Organisation and its Environment: Organisations and Organisational Effectiveness / The Evolution of Organisation Theory / Organisational System in the Global Environment / Organisational Effectiveness and its Measurement Part B: Organisation as a system: Foundations of Organisation Structure / Dimensions of Organisation Structure / Strategic Organisation Design/ Part C: Job and the Design of work: Job and the Design of Work / Basic Challenges of Organisational Design / Designing Organisational Structure / Part D: Organisational change and Managing conflict in organisation: Managing Organisational Change / Organisational Conflict and Intergroup Behaviour / Organisational Power and Politics Part E: Strategy and Structure for the future: Leadership and Empowerment / Building a Learning Organisation / Knowledge Management / Organisational Revitalisation and Emotional Intelligence Part F: Creating and Managing organisational culture: Creating and Managing Organizational Culture / Ethical Values in Organisation / Corporate Governance / Social Responsibility of Business Competency Mapping R K SAHU The book is a complete resource book on Competency Mapping for HR Professionals and Consultants. Co-workers. are connected with each other through internet. Part C illustrates job and the design of work. A consistent theme throughout the book is that the effective management of organisations requires an understanding of theory.human resource management Managing People strategy for 21st century A K SINGH Organization Structure and Design applications & challenges P G AQUINAS CONTENTS INCLUDE: Section A: Managing People — Strategy for 21st Century / HRD – A Managerial Responsibility / Corporate HRD and Education Sector – Interface / Redefining Role of HRM in Contemporary Business Environment / Quality Circle for HRD / Training for Strategic Advantage in Industry / Culture Building Practices in SAIL / Development of Human Resources – The SAIL Approach / HRD Strategy for 21st Century / HRD Strategies to Ensure a Future – SAIL Perspective / Section B: Managerial Issues in the Context of HRD and Managers / Managing People – Concern and Challenges / Effective Managerial Decision-making / Management of Change / Preparing for the Challenges Ahead: From Good Engineer to Better Manager / Creating Competitive Advantage / Culture of Innovation and Creativity / Section C: Emerging Industrial Environment & Managerial Issues / Indian Industry at Crossroads / Economic Liberalisation – Need to Interface with Multinationals / Knowledge based Industries in India: Lessons and Challenges Ahead / Materials for 21st Century / "Competitiveness – A Compelling Need Today"–for Steel Industry 2008 / 132 Pages / PB / Rs. Professors of Human Resource Development. The book is divided into six parts: Part A deals with the organisation and its environment. The book presents the new realities that are not just for managers but for anyone who works in and around the organisations.

Director. Strategic HRM has been introduced as a subject in most of the management institutes – more specifically in India. K SURESH KUMAR Organizational Behaviour ARCHANA TYAGI. This book has been divided into eleven chapters. the new-era HR professional has to resort to developmental activities through mentoring. The book is divided into five parts. Ahmedabad 1999 / 344 Pages / PB / Rs. CONTENTS INCLUDE: PART I: HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT STRATEGIES /Meaning of Strategic HRD Management /HRD Functions and their Linkages to Business Goals /Strategic Approach to Industrial Relations /HRD as a Profession /HRD Assessment and Audit /PART II: ELECTRONIC HUMAN RESOURCE MANAGEMENT (E-HRM) /E-Selection and Recruitment /Virtual Learning Organization /E-Performance Management and Compensation Design /Development and Implementation of HRIS /Designing of HR Portals /Issues in Employee Privacy /PART III: CROSS-CULTURAL HRM /Domestic vs International HRM (IHRM) /Cross-cultural Educational and Training Programmes /Building a Multicultural Organization /Cross-border Merger. Symbiosis Institute of International Business. Independent Consultant. the employees are required to put in extended hours and work in a stressful environment. School of Management. 195 ISBN: 81-7446-079-9 / 71/4x91/2 29 . T V Rao Learning Systems. IMT. Keeping all these factors in view. Abdul Hakeem College of Engineering and Technology. stress management and emotional balance. 175 ISBN: 978-81-7446-614-3 / 61/4x91/2 1998 / 318 Pages / PB / Rs. 275 ISBN: 81-7446-184-1 / 71/4x91/2 TEXTBOOK Appraising & Developing Managerial Performance T V RAO. C. Ghaziabad 2008 / 128 Pages / PB / Rs. Melvisharam Strategic HRM has gained much attention and has become a topic of global discussion. Throughout the world. Regulations and Bonus/ Relevant Features of Some Acts Instructor Manual Available 2008 / 420 Pages / PB / Rs. CONTENTS INCLUDE: Introduction to Strategic Management/Goal Setting – A Strategic Path to Success/Strategic Human Resource Management/Reward and Compensation Strategies/Training and Developing Strategies/Performance Management Strategies/Retrenchment Strategies/Human aspects of Strategy Implementation/Managing the Ageing Workforce/ Developing HR as strategic value addition Function This book is interspersed with contemporary Indian cases and experience to fall back on to illustrate the different strategies HR has to play as a business partner. Hence. 200 ISBN: 81-7446-169-8 / 51/2x81/2 TEXTBOOK HR can Win DR. 275 ISBN: 978-81-7446-588-7 / 71/4x91/2 TEXTBOOK Industrial Relations M ARORA. Looking into this aspect. The book explains career planning and development and compensation packages in the context of competencies and balanced scorecard. Mumbai CONTENTS INCLUDE: Industrial Relations: History/ Trade Unionism/Collective Bargaining/Participative Management/Employee Grievances/ Industrial Disputes: Prevention/Disciplinary Proceedings/ Industrial Relations: Settlement/Future Scenario of UnionManagement Relationship/Reports and Bills/Labour Welfare and Social Security/Wage Policy. When speed and alacrity are demanded of all the employees to stay ahead of competition. Symbiosis International University.human resource management Strategic Human Resource Management RAJIB LOCHAN DHAR. Pune Strategic Human Resource Management and Development RICHARD REGIS. the present book has been developed by the author considering the different aspects of Strategic HRM. counseling. Assistant Professor. Issues in employee privacy in case of virtual organizations have been vividly dealt with. 275 ISBN: 978-81-7446-592-4 / 71/4x91/2 TEXTBOOK Instructor Manual Available 1999 / 322 Pages / PB / Rs. coaching. Acquisition and Repatriation /Current Challenges in Outsourcing /PART IV: CAREER AND COMPETENCY DEVELOPMENT /Concept of Career and Career Planning /Managing Career Plateau /Strategic Knowledge Management /Competencies and Career Management and Competency-based Compensation /PART V: EMPLOYEE DEVELOPMENT /Coaching /Counselling /Employees Health and Welfare Programme /Work-related Stress /Self-management and Emotional Intelligence /CASES Instructor Manual Available 2008 / 332 Pages / PB / Rs. aligning the human resource with the need of the business has been the topic of discussion since quiet some period of time.

Antecedents and Implications TAPOMOY DEB Salient features of this book are as follows: Deals with global HR trends and practices including global case studies for better comprehension and understanding of the subject. HR Accounting. programmes. executive and employee perspectives. numerous diagrams. 250 ISBN: 978-81-7446-673-0 / 71/4x91/2 Compensation Management text & cases TAPOMOY DEB The book addresses various important frameworks. India. The book is enriched with extensive and rich pedagogical tools. and contains several caselets of organizational practices. methodologies and legal.human resource management Human Resource Management MADHURIMA LALL. 325 ISBN: 978-81-7446-685-3 / 71/4x91/2 30 2008 / 416 Pages / PB / Rs. processes. Recent trends in the field of human resources such as 360 degree Appraisal. case studies. ethical and cultural issues associated with appraising executive and employee performance. It is also highly useful for HR practitioners. programmes. SAKINA QASIM ZAIDI. Applied Economics. and revision points for facilitating easy grasp. HR Outsourcing. Extensively covers all the Human Resource Functions performed in an organization. Institute of Environment and Management. Knowledge Management have also been included in the book. Lucknow University. relevant case studies. and numerous caselets of organizational practices for facilitating easy grasp and understanding of essential constructs of performance appraisal and management. Assistant Professor. Wage and Salary Administration / Industrial Relations / Industrial Conflict / Human Resource Information System / Contemporary Issues in Human Resource Management / Business Process Outsourcing / Human Resource Accounting / Redefining Leadership Styles / Global HR Practices / Improving Cross-cultural Training: Lessons from European and American Managers in Morocco / Managing Mutual Interests in Glocalisation through Market Orientation of Workers’ Skills – A Study on Skilled and Semi-skilled Workforce Arriving in UK / Small Business Learning Networks Growth Rate and Operational Efficiency / Exploring Best Practice HRD in the Small Firm: The Case of the Irish Hotel Sector / Embedded HR-practices in SMEs – How they Enhance Performance and Learning / Explaining Differences in Team Performance: Does Team Learning Behaviour Matter? / The Impact of Human Resource Management Practices on Organisational Performance / Blended Learning as a Tool for Human Resource Development in a Global Context / Globalisation versus Glocalisation: Implications for HRD TEXTBOOK The book addresses the contemporary concepts. Emotional Intelligence. The book covers almost the entire syllabus of HRM of Indian as well as foreign universities. The book is enriched with extensive and rich pedagogical tools. Lucknow. It has an exclusive section for advanced studies in research covering the human resource aspect from the global perspective. India. Performance Appraisal and Management Concepts. CONTENTS INCLUDE: Human Resource Management: An Introduction / Human Resource Planning / Job Analysis and Design / Recruitment and Selection / Performance Appraisal / Training and Development / Job Evaluation and Job Satisfaction / Fringe Benefits and Incentives / Employees Remuneration: Reward Management. policies and strategies for managing compensation and benefits from organizational. ethical and cultural issues. CONTENTS INCLUDE: PART A: Compensation Management / Introduction to Compensation Management / Foundation of Compensation Management / PART B: Process of Compensation Management /Compensation and Job Evaluation / Architecture of Compensation Management / Behavioural Dimensions of Compensation Management / PART C: Performance Linked Compensation / Managing Performance / Rewarding Performance / PART D: Compensation Administration / Corporate Considerations in Compensation / PART E: Executive Compensation / Nature of Executive Compensation / Managing Executive Compensation / ‘Epilogue’ The Final Thought / Case Studies / References and Selected Bibliography / Index TEXTBOOK Instructor Manual Available 2008 / 612 Pages / PB / Rs. Business Managers and Management Trainers. CONTENTS INCLUDE: PART A: Concepts of Performance Management and Appraisal/Introduction and Approach / Competitive Advantage through Human Resources / Performance Management and Appraisal / Performance Appraisal System / PART B: Antecedents of Performance Appraisal and Management/ Introduction and Approach / Motivation and Organizational Justice / Leadership / Counseling and Mentoring/PART C: Implications of Performance Appraisal and Management/Introduction and Approach / Compensation Management / Career Development / Training and Mobility / Knowledge Management / PART D: Performance Appraisal Case Studies / Introduction and Approach / Relevant Case Studies / PART E: Performance Appraisal Forms and Epilogue: the Final Thought /Introduction and Approach/Employee Appraisal Forms or Executive Appraisal Forms and with Poser TEXTBOOK Instructor Manual Available 2008 / 396 Pages / PB / Rs. management and HR institutes and various enterprises/ organizations. It would be highly useful for HR practitioners. 325 ISBN: 978-81-7446-690-7 / 71/4x91/2 Instructor Manual Available . Business Managers and Management Trainers. Reader. understanding and revision of essential constructs of compensation management. Faculty of Commerce. Lucknow. The fundamental concepts of HRM and their applications have been explained in a very simple and lucid manner.

performance management. compensation. HR Scorecard. marketing and sales to research and development. utilized and empowered. New Delhi CONTENTS INCLUDE: Concept of Training/Role. It addresses the organizations’ requirement to practice the technology management issues. focusing more on human resource functions. Need and Importance of Training/Types of Training/ Role of Stakeholders in Training/Principles of Adult Learning/Understanding the Process of Learning in a Training Programme/Developing an Integrated Approach to Learning in Training Programme/Training Needs Assessment (TNA)/Levels of Training Needs/ Designing Training Programmes/Training Programme Delivery/ Methods of Conducting Training/Developing Audio-visual Materials/Characteristics of High-impact Course Material/Measuring Impact of Training/Levels of Training Impact Evaluation 2005 / 332 Pages / PB / Rs. Rest of the chapters – five to eighteen – deal with various functions of HRD. management. Competency Mapping and Knowledge Management for New-age Technology 2008 / 166 Pages / PB / Rs. The book is divided into nineteen chapters and each chapter is backed by illustrations. in order to be more productive. managed. HRD Centre. to track. the last chapter brings out a detail methodology of how to develop a validated instrument which could be used for survey research in the HR field. The third and fourth chapters give an introduction to how HRD plays a role in learning the behavior of employees. The book has been written in very simple and easily understandable manner with relevant quoted references from earlier researches in this field. Finally.human resource management Human Resource Development a researcher’s perspective R KRISHNAVENI Technological Change and Manpower Development DIPAK KUMAR BHATTACHARYYA Human Resource Development (HRD) is fundamental in generating and implementing the tools needed to manage and operate the organization right from the production. exercises and case studies. etc. Technology and Human Resource Issues / Technology and Culture / Technology Management / Changing Technology and New Leadership Skills / Economic Theory of Choice and Employee Benefits / Training and Development / Performance Management Systems / Innovation and New Technology / Balanced Scorecard. 195 ISBN: 978-81-7446-638-9 / 71/4x91/2 TEXTBOOK Training for Development all you need to know R K SAHU. new skill development issues. This will definitely help the readers to refer the source material. 250 ISBN: 81-7446-447-6 / 61/4x91/2 TEXTBOOK 31 . appropriately. The book deals with some new-age tools like Balance Scorecard. The first two chapters start with the introduction to the field. especially those which influence HR functions and manpower development aspects. 295 ISBN: 978-81-7446-643-3 / 71/4x91/2 TEXTBOOK This book is an attempt to discuss all the aspects of manpower development issues in technological era. if detail reading is required. This book has been carefully developed keeping in mind the requirements of all the varied segments that could use this book extensively and specifically for the students who have chosen HR elective and scholars pursuing research in the broad field of HR. In the absence of a customised textbook in this area of study. Feedback and Counselling / Assessment Centre / Succession Planning / Training and Development / Identification of Training Need / Designing of the Training and Development Programme / Implementation of Training and Development Programme / Innovations in Training Techniques / Evaluation of Training and Development Programmes / Transfer of Training / Coaching and Mentoring / Development of a Reliable and Valid HRD Instrument / Index 2008 / 396 Pages / PB / Rs. trained. CONTENTS INCLUDE: Introduction to Human Resource Development / HRD: A Conceptual Analysis / An Understanding of Employee Behaviour / Learning and Human Resource Development / Analyzing the Role for Development / Employee Socialization / Performance Management / Performance Review. informed. this book has been developed to understand intricate technological change issues. The book provides a comprehensive text for HR students. measure and develop manpower to sustain in competition. Competency Mapping and Knowledge Management Areas which are commonly used in this new-age technology era. Thus. HRD forms a major part of human resource management activities in the organizations. Some key areas explained in this book are – training and development. CONTENTS INCLUDE: Globalisation. management of change. This can be done by making people sufficiently motivated.

The book will be extremely useful to the students and researchers in providing practical insights into industrial relations. however places HRM in an Indian context with an overview of trends and developments. The book provides a holistic and comprehensive picture of employee relations. Case studies. Ghaziabad HRM boasts of a vast literature globally. Also. has no meaning. Kolkata second edition second edition Industrial Relations Emerging Paradigms B D SINGH. HR and IR into a monolithic whole. But in a post-industrial society. an attempt has been made to present a broad perspective of the subject to develop a correct perception about it. sexual harassment etc. Existing literature on industrial relations is either lopsided or sketchy. As a result. and Ethics/Trends in International Business/ Organisational Power and Politics Instructor Manual Available 2006 / 536 Pages / PB / Rs. Theoretical discussions reinforced with Practical examples. It focuses more on building positive industrial relations in an attempt to integrate OB. Human Resource Information Systems (HRIS) and Human Resource Costs. readers perceived it as a confrontational concept rather than cooperational. CONTENTS INCLUDE: BLOCK 1:INTRODUCTION/Introduction to Human Resource Management and Human Resource Development/Human Resource Policies and Strategies/ Strategic Human Resource Management (SHRM)/ BLOCK 2: HUMAN RESOURCE PROCUREMENT/ Productivity. Professor. it analyses the basic foundation principles of HRM. The book is intended to cater to the needs of students and budding managers. 325 ISBN: 81-7446-468-9 / 71/4x91/2 TEXTBOOK 32 . CONTENTS INCLUDE: Background to Industrial Relations / Evolution of Industrial Relations in India / Changing Profiles of Major Stakeholders of Industrial Relations in India / Management of Conflicts in Industry / Positive Employee Relations / Miscellaneous Burning Topics in Industrial Relations / International Dimension of Industrial Relations Instructor Manual Available 2008 / 552 Pages / PB / Rs. 295 ISBN: 978-81-7446-619-8 / 71/4x91/2 TEXTBOOK Management and Organizational Behaviour JAYANTEE (MUKHERJEE) SAHA Instructor Manual Available 2006 / 680 Pages / PB / Rs. Mathematical illustrations and current statistics further enrich the reader's knowledge and HR skills. the book discusses and debates on topics like Multiskilling. Manpower Redundancy. Technology and HRM/Job Analysis and Job Design/Human Resource Planning/Human Resource Planning Process/Recruitment. A book written with a simplistic and fundamental approach. This book. mutual benefits and relationship-building activities. Each unit being a self contained learning module. worldwide. Some case studies on indusrial relations and new emerging areas like China and South-Asian countries have also been covered in the book. Therefore. the changing scenario of market and industries has made this clear that teaching Organizational Behaviour (OB) and Human Resource (HR). Scenario analysis and Role-play lend an analytical perspective into the HRM theory. The book aims to be a thorough study manual for students and a reference guide for HR practitioners. some overlapping issues have been rediscussed in brief to help the readers understand the interrelation. without keeping Industrial Relations in view. conflict resolution. The book also includes some topics on international industrial relations and some burning issues of Indian Business sector like managing contract labour. Selection and Induction/ BLOCK 3: DEVELOPMENT/Training and Development/Performance Appraisal and Performance Management Systems/Career Planning and Development/ Skills and Multi-Skilling/BLOCK 4: EMPLOYEE COMPENSATION/Wages and Salary Administration/ BLOCK 5: EMPLOYEE MOBILITY/Promotions and Transfer/BLOCK 6: EMPLOYEE RETENTION/ Employee Motivation/BLOCK 7: SYSTEM AND HR/ Human Resource Information Systems/Human Resource Management Research/Human Resource Costs/Human Resource Accounting and Audit/BLOCK 8: EMPLOYEE RELATIONS/Discipline and Grievance Handling/Trade Unions and Labour/Collective Bargaining/Introduction to Labour Laws/BLOCK 9: EMERGING ISSUES/ International Human Resource Management/Current Trends in Human Resource Management The notion of Industrial Relations (IR) developed as a countervailing force to contain the exploitative designs of employers. Human Resource Management. keeping in view the need for international issues. 325 ISBN: 81-7446-500-6 / 81/2x11 TEXTBOOK CONTENTS INCLUDE: Introduction to Management/Planning/Controlling/An Introduction to Human Resources Management/Quality of Working Life/The study of Organisational Behaviour/Learning/Personality/Perception/Motivation/Leadership/Teams/ Communication/Conflict/Organisation Culture/An introduction to 'Transactional Analysis'/Organisation Change and Development/An Introduction to Attitude. IMT. IISWBM.human resource management Human Resource Management DIPAK KUMAR BHATTACHARYYA. It is designed keeping in mind the MBA and BBA curriculum of Universities & Management Institutes.

human resource management Managing Conflict and Negotiation B D SINGH Performance Management System R K SAHU. takes care of the details about different aspects of negotiation — strategies. The most popular and effective style of resolving conflict is through dialogue. CONTENTS INCLUDE: Performance Management System (PMS) – An Overview / Performance Appraisal / The Goals Oriented PMS Cycle / Essential Features of Effective Performance Management System / Tried and Tested Tips for Performance Management of People / Organizational Goal Linked Performance Appraisal Model / A Model Performance Appraisal Format / Action Planning After Goal Setting / Performance Appraisal System for Supervisory Staff (SS) and General Staff (GS) and Shop Floor Workers / Performance Feedback / How to Improve the Effectiveness of Performance Management by Overcoming the Root Cause of the Problem / Concepts of Rewards in Organizational Context / Performance Appraisal Linked Annual Salary Increments / Performance Appraisal Linked Career Planning and Promotion Policy / Performance Linked Remuneration System: Innovative Approaches / Performance Linked Annual Salary Increments of Shopfloor Operatives / Diagnosing Performance Problems / Appraising Individuals in Cross-Functional Teams / Appraisal Blues / Corporate Performance Management: What Finance must do to Move the Needle / Ten Ways to Take the “Success” out of Succession Planning / The Conditions of Performance: Factors that Help or Hinder / 360 Performance Appraisal / The True Value of Hiring and Retaining Top Performers / How Effective is your Organisation in Performance Management / Are your Evaluations Linking Rewards to Performance? / PMS in Action. The book will go a long way in meeting with the requirements of the management students by providing consolidated material on the subject. Trainers and all individuals who want to understand the concept of Performance Management System & Implement it in the organisation. N K GUPTA 2004 / 322 Pages / PB / Rs. Pioneer Institute of Professional Studies. Enterpreneurs. Through negotiation people deal with differences. Indore Performance Measurement and Management EDITED BY G K SURI. 595 ISBN: 978-81-7446-784-3 / 71/4x91/2 33 . 250 ISBN: 978-81-7446-757-7 / 71/4x91/2 Strategies for Organizational Excellence EDITED BY: V K JAIN. consciously or unconsciously. 295 ISBN: 81-7446-395-X / 51/2x81/2 2009 / 354 Pages / PB / Rs. The book contains live cases. National HRD Centre. 250 ISBN: 81-7446-512-X / 61/4x91/2 TEXTBOOK HR through Case Studies RAVI DHARMARAO 2009 / 142 Pages / PB / Rs. processes and multicultural and ethical dimensions related to it. The part of the book dealing with negotiation.I / PMS in Action. Professors of Human Resource Development & Management Students. IMI. which is popularly known as negotiation. 250 ISBN: 978-81-7446-642-6 / 71/4x91/2 TEXTBOOK A complete guide for HR Professionals & Consultants. preparations.II / Index 2006 / 284 Pages / PB / Rs. which will provide useful insight on the theoretical and conceptual aspects to the students. New Delhi This book deals with different conceptual aspects of conflict and its effective management. Director (MCA). CONTENTS INCLUDE: Part I Managing Conflict / Concept and Importance of Conflict / Organization as Network of Relations and Conflicts / Nature of Conflict / Sources of Conflict / Processes and Dynamics of Conflict / Classification of Conflict / Strategy and Management of Conflict / Part II Managing Negotiation / Managing Negotiation / Planning for Negotiation / Strategies and Tactics of Negotiation / Negotiating Processes / The Third Party Intervention – Litigation/ Conciliation/Arbitration / Role of Power in Negotiation / Role of Communication / Role of Influencing Style in Negotiation / Cross-cultural Dimension of Negotiation / Glimpses into Some Aspects of International Negotiation / Ethics and Negotiation / Negotiating with Prospective Employer / Some Suggested Practices to be Followed in Negotiation / Part III Relevant Cases / Relevant Cases 2008 / 298 Pages / PB / Rs. which they do. throughout their lives. Director. IMI. New Delhi C S VENKATA RATNAM.

CONTENTS INCLUDE: Introduction to Training and Development/Theories of Adult Learning/Needs Analysis of Training/Design and Development/Implementation/Training Evaluation/Teaching and Facilitation Skills/Selection and Training of Trainers/ Training Aids/Legal and Ethical Issues in HRD/Classroom Methods/Outward Bound Methods/E-learning/Community Camp/On the Job Methods/Coaching for Performance Improvement/Mentoring/ Executive Coaching for Leadership/ Developmental Job Assignment/Employee Counselling/Higher Education for Employed People HR is now considered as human capital and much importance is given to the development and training of this unique resource. People want to study at their own pace and time. sprinkled with copious examples. 395 ISBN: 978-81-7446-568-9 / 61/4x91/2 34 . transfer of learning. it is imperative that business organisations should develop their own internal resources for training and development of their workforce. RCM. 295 ISBN: 978-81-7446-563-4 / 71/4x91/2 TEXTBOOK Instructor Manual Available 2007 / 518 Pages / PB / Rs. will be useful for the budding trainers. IT based training. Evaluation of Training. This comprehensive book covers all aspects of training and development—starting from conceptual inputs to management of training environment. Attempt has been made to present the subject in a succinct and lucid manner. HR practitioners and academicians alike.human resource management Recipient of ISTD Book Award. 295 ISBN: 978-81-7446-565-8 / 71/4x91/2 TEXTBOOK Globalization and Human Resource Management SUJATA MANGARAJ. and the last part containing eleven Appendices relating to the Text. Research and Cases HRD Solutions for Excellence G PANDU NAIK Enriching Human Capital through Training and Development P L RAO This book is a pioneering work to understand the HRD function from basic to advanced level and its application for adding value to business. CONTENTS INCLUDE: Introduction to Training and Development/Training Needs Assessment/All about Learning/Effective Trainer: Instructor’s Competencies/Management of Training Environment/Training Methods with Illustrations/Effectiveness and Evaluation of Training/ Development Discussions on Human Resource/New Areas in Training and Development/Organisation of Training/Strategic Training with Reference to Strategic Human Resource Management 2007 / 370 Pages / PB / Rs.2008 Training and Development Text. tables and charts have also been used in the book to help the reader for easy understanding. The book is divided into four parts—Training and Development. bringing the latest on the subject. While giving stress on management development. Apart from the text the research findings and the case studies bring immense value to the reader. The exciting development area is therefore e-learning. The text focuses not only on the traditional training methods. Keeping the above developments in view. The simple language and relevant examples used in this book enhances understanding even the most difficult concepts. instructor’s competencies. This comprehensive compendium on training and development. Training Delivery. Training has a direct relationship to HR’s concern about human capital development and globalisation of workforce. The one area in HR that found global visibility is training. This aspect has been suitably taken care of in this book. to mention a few should be presented to line managers. most organizations ignore development and training of operatives who constitute the bulwark of their human capital. but also on the importance of development dimensions. Sufficient number of pictures. 350 ISBN: 978-81-7446-611-2 / 71/4x91/2 The Performance Connection DENNIS DEWILDE GEOFF ANDERSON 2007 / 222 Pages / PB / Rs. Bhubaneshwar 2008 / 282 Pages / PB / Rs.

Kolkata Compensation Management is an emerging discipline in the human resource management field which intends to leverage compensation as a key resource to gain and sustain competitive advantage by organizations in a globalized economy. This book will be of immense helps to students as well as practicing managers. Throughout the world. Managerial Pay including CEO's Compensation. IISWBM. We really do not have adequate literature in HRP—more specifically to Indian situations. The student must know the basics and fundamentals of compensation and reward management and the emerging trends. teachers and professionals at the same time. Development and Succession Planning/Training and Performance Appraisal/Skills and Multi Skilling/HRP. CONTENTS INCLUDE: Human Resource Management/Human Resource Policies and Strategies/Strategic Human Resource Planning/Human Resource Planning/Human Resource Planning Process/Productivity. Keeping all these factors in view. The book aims to fulfill the need for MBA course on HRP and also for the practitioners as a reference manual to help successful HRP practice in organizations. Performance Linked Compensation and Variable Compensation. Selection and Induction/Career Planning. Compensation management is a vast and dynamic discipline which seeks to bridge the longstanding gap in the Indian context of a quality and comprehensive textbook on compensation management. IMT. In the same way. There has been no comprehensive book in this area in the Indian context. Description. Theoretical base—both economic and behavioral. Tax Plan etc. Micro and Macro perspectives of C & R. Therefore. This book fills the gap. CONTENTS INCLUDE: Introduction to Compensation Management / Theories related to Compensation Management / Job Analysis / Job Evaluation / Performance Appraisal / Performance-related Pay / Person Based Compensation / Wage Differentials / Wage Fixation / Pay Design and Pay Structure / Executive Compensation / International Compensation Management / Compensation Management: Strategic Perspective 2008 / 210 Pages / PB / Rs. Traditional and emerging pay structures. Apart from this. The book provides live cases from industries. the present book has been developed by the author considering the different aspects of HRP. The employer wants to offer the most attractive pay package in order to attract the most talented employees from the market and at the same time wants to keep his compensation cost under control. including the concept of three P-compensation system. manpower redundancy has become so common that it is no more catching the attention of media. This book precisely provides this in a simple and effective manner. India is also no exception to this. 225 ISBN: 978-81-7446-696-9 / 71/4x91/2 TEXTBOOK Human Resource Planning has globally become a much discussed issue. Recruitment. 295 ISBN: 81-7446-498-0 / 71/4x91/2 TEXTBOOK Instructor Manual Available 2007 / 380 Pages / PB / Rs. Many management institutions and universities have now included HRP as a core paper for their MBA curriculum. 295 ISBN: 81-7446-546-4 / 71/4x91/2 TEXTBOOK 35 . Technology and HRP/Job Analysis. BHATTACHARYA NILANJAN SENGUPTA second edition Human Resource Planning D K BHATTACHARYYA.human resource management Compensation Management MOUSUMI S. Expatriate Compensation. and Job Evaluation/HRP. Ghaziabad Compensation and Reward Management remains one of the most critical issues of human resource management from the standpoints of both the employer and the employees. Instructor Manual Available 2006 / 464 Pages / PB / Rs. which provide opportunities to the students for developing practical insight in the subject. corporate practitioners also like to get some insight to the nitty-gritty of HRP. Some of the special features of the book are: Conceptual dimension of C & R and its emerging trends. Transfer. Promotions and Job Rotation/Human Resource Information Systems/Human Resource Costs/Human Resource Accounting and Audit/Emerging Trends and Issues in HRP Compensation and Reward Management B D SINGH. It is highly useful for management students. employees want to bargain for the best pay package along with the career opportunities and better work culture from the employer. C & R becomes very important and strategic in human resource management.

Managing Director. time tested and interesting features for students as well as new and innovative features. The book is primarily meant for students pursuing advanced courses in Human Resource Management such as MBA. 750 / ISBN: 81-7446-374-7 PB / Rs. The book contains a number of informative tables. 350 ISBN: 81-7446-474-3 / 81/4x11 TEXTBOOK 36 . It is also liberally sprinkled with current examples and illustrations designed to convey the information in an uncomplicated manner. 2004 / 344 Pages / 71/4x91/2 HB / Rs. Mangalore Human Resource Management text and cases V S P RAO The book presents the fundamentals of Human Resource Management in a simple. Internal Mobility and Separations / Training / Executive Development / Career and Succession Planning / HRD in India / Job Design. Counselling and Mentoring / International Human Resource Management / Index Some Distinctive Pedagogical Features: Organizational Behaviour offers a number of distinctive. CONTENTS INCLUDE: The Strategic Role of Human Resources Management / Personnel Management: Functions. Induction. Attribution and Individual Decision Making/ Attitudes. It provides a comprehensive coverage to a vast. CONTENTS INCLUDE: PART 1 FOUNDATIONS OF ORGANIZATIONAL BEHAVIOUR/An Introduction to Organizational Behaviour/Issues and Research Methods in Organizational Behaviour/A Conceptual Model for Organizational Behaviour/ PART 2 INDIVIDUAL PROCESSES AND B E H AV I O U R / Pe r s o n a l i t y / Pe rc e p t i o n . 350 ISBN: 81-7446-448-4 / 81/4x11 TEXTBOOK Comprehensive Human Resource Management P L RAO.VII Modern Human Resource Management/Human Resource Process/Quality Management/HRM In New Technology/PART-VIII HRM . Values. Aloysius Institute of Business Administration (AIBA). growing discipline – well supported by a wealth of research data collected from multifarious sources. 275 / ISBN: 81-7446-373-9 TEXTBOOK Instructor Manual Available 2006 / 424 Pages / PB / Rs. summary boxes and useful diagrams. M Com and IAS. Cases at the end of the chapter provide students an opportunity to apply their knowledge in making managerial decisions and recommendations. These features should facilitate the students' acquisition and retention of the material.New Frontiers/ International HRM Instruction Manual (CD) for faculty members available on request. Ethics and Job Satisfaction/ Basic Motivation Concepts/Motivation in Organizations/Learning and Performance Management/Stress and Well-being at Work/ PART 3 GROUP BEHAVIOUR/Foundations of Group Behaviour/The Informal Organization and Understanding Work Teams/ Communication/Leadership/Behavioural Aspects of Decision Making/Organizational Conflict and Inter-group Behaviour/ Organizational Power and Politics/PART 4 THE ORGANIZATION SYSTEM/Foundations of Organization Structure/Strategic Organization Design/Job and the Design of Work/ Organizational Culture/PART 5 ORGANIZATIONAL DYNAMICS/Managing Change/Organization Development Instructor Manual Available 2005 / 710 Pages / PB / Rs.human resource management second edition Organisation Behaviour P G AQUINAS. PGDBA. A notable feature of the book is that it gives extensive coverage to HRD topics. Work Scheduling and Motivation / Job Evaluation / Performance and Potential Appraisal / Compensation Administration / Incentives and Employee Benefits / Health and Safety / Employee Welfare / Social Security / Teams and Team Work / Employee Grievances and Discipline / Collective Bargaining / Participation and Empowerment / Trade Unions and Employers’ Associations / Industrial Relations and Industrial Disputes / Personnel Records. lucid and easily understandable style. Learning objectives focus student attention on upcoming chapter content and show what happens to the manager or organization. Polar Management Services (P) Ltd CONTENTS INCLUDE: PART-I Introduction/Human Resource Management/PART-II Human Resource Acquisition/Human Resource Planning/Recruitment/Employee/Socialising the New Employee/PART-III Human Resource Maintenance/Compensation Management/ Understanding And Maintaining HR/PART-IV Human Resource Integration/ Integration/People Skills/PART-V Human Relations/Employee Relations/Industrial Relations/PART-VI Development & Evaluation of HR/Education/Training/ Development/PART. These questions are designed to enhance student learning and interest. St. potently and carefully. Aloysius College. Policies and Roles / HRM in a Dynamic Environment / Job Analysis / Human Resource Planning / Recruitment / Selection / Placement. Numerous review and discussion questions follow each chapter. Audit and Research / Human Resource Accounting and Information System / Job Stress.

295 ISBN: 81-7446-206-6 / 51/2x81/2 TEXTBOOK Volume Two 360 Degree Feedback and Performance Management System EDITORS: T V RAO. in as much as the focus is on Leadership Development.Finding Gold in the Rocks/Pre-Approach/Entry/The Presentation/Objection Handling/ Negotiation/Closing/After Sales Service/ From the Internet/Quick Comparisons of some of the life Insurance Plans of LIC and some other Companies/Customer Psychology/ A Day in the life of an Insurance Professional 2006 / 212 Pages / PB / Rs. 360 Degree Feedback. 195 ISBN: 81-7446-513-8 / 61/4x91/2 37 . This book is the outcome of the experience shared at the second conference on 360 Degree Feedback and performance insights into how Indian Organization are using 360 DF and PMS to improve themselves. 2002 / 268 Pages / PB / Rs. Spurred on by the threats and opportunities of global competition. NANDINI CHAWLA This book is an effort by the author. companies are now focusing on developing talented leaders. focuses inter alia on: Assessment Centres New Case Studies Pertaining to Top Indian Corporates Critical essays pertaining to Competency Mapping. 360 ISBN: 978-81-7446-712-6 / 71/4x91/2 TEXTBOOK This is competency era. but also by management students. Information Technology. TVRLS has developed its own models of competency and leadership building (RSDQ) through 360 Degree Assessment. who has been associated with the Life Insurance industry for almost half a century. linking 360 degree feedback with performance management and finally pay strategies. who have over the last five years applied this very successfully to many of India's large companies. performance management system.human resource management second edition insurance A Textbook on Principles & Practice of Life Insurance G KRISHNASWAMY Volume One 360 Degree Feedback and Performance Management System EDITORS: T V RAO. NANDINI CHAWLA Volume Three Sell Crores Earn Lakhs how to sell life insurance for high income S M DEVADASON 360 Degree Feedback. is an indispensable corollary and companion to the second volume. The book should ideally be possessed by the employees of every Life Insurance company besides helping the MBA students to acquire the working knowledge in Life Insurance. and Mergers & Acquisitions In-house Work by Organizations without outside Assistance These vital issues explored in elaborate detail in this book will be appreciated not only by practicing HR professionals and senior executives. 350 ISBN: 81-7446-414-X / 51/2x81/2 TEXTBOOK CONTENTS INCLUDE: Introduction for New Entrants/Building Self-Confidence/Goal Setting/Planning to Win/Prospecting . Assessment Centres. Investment and Solvency Margin / Life Insurance Underwriting / Insurance Documents. the third and last in the series. This book. Conditions and Privileges / Survival Benefit Claim. RAJU RAO This book has a comprehensive coverage of 360 degree feedback. often used in tandem with Assessment and Development Centres. / Legislative Matters / Financial Planning and Insurance Marketing 2009 / 312 Pages / PB / Rs. RAJU RAO. 200 ISBN: 81-7446-315-1 / 51/2x81/2 TEXTBOOK 360 Degree Feedback and Assessment & Development Centres EDITORS: T V RAO. The primary objective of TVRLS in compiling this book is to encourage more indigenous innovations and enhance learning through mutual sharing. How do you know if you have competent people? How do you know if you are one of them? 360 degree Assessment and Feedback has come to be accepted as a good tool for competency assessment and leadership building. to impart extensive knowledge in each subject. etc. one of the most urgently felt needs of the Corporate sector. This volume. in mapping the terrain and the strategies needed to compete. CONTENTS INCLUDE: History of Insurance and Insurance Contract / Distribution Channel / Life Insurance Products / Concept of Premium. Organizations with competent people are likely to go ahead. is a powerful technique pioneered in India by TV Rao Learning Systems. GOPAL MAHAPATRA. 2005 / 352 Pages / PB / Rs. 2000 / 306 Pages / PB / Rs. Maturity Claim and Death Claim / Office Management.

When changes in the market and the marketing environment are incremental in nature.e. The main focus areas of the book are International Negotiation and Impact of different cultures on negotiation. the Key to Success of Insurance Services/Insurance Distribution in India/Ethics in Insurance Distribution/Loss Prevention and Control Marketing Strategy ANIL MISHRA AMIT MISHRA This book emphasises specifically at marketing strategy and. Competitor Analysis.. CONTENTS INCLUDE: The Concept of Risk/The Evolution and Meaning of Insurance/Essentials of Insurance Contracts/Risk Appraisal and Selection/Premium/Classification of Insurance/Basics of Life Insurance/Life Insurance Documents/Classification of Life Insurance Policies/Annutities/ Claims Management in Life Insurance/Principles of General Insurance/General Insurance Business/Fire and Motor Insurance/Nature of Marine Insurance Contract/Marine Losses/Reinsurance/Information Technology. the strategy concerning the formulation and implementation of the marketing mix. The successful implementation of the marketing mix leads to satisfaction of customer wants and needs and increases the likelihood of achieving an organisation’s objectives in the market place. Such changes can be introduced through technological innovations. a lot of research-based articles have been incorporated in the text. BBA and other diploma course in management. This book is divided into four parts: First part (Chapter 1&2) deals with the understanding of Marketing Strategies and Market Research. 175 ISBN: 978-81-7446-818-5 / 71/4x91/2 TEXTBOOK Principles of Insurance Management A Special Focus on Developments in Indian Insurance Sector — Pre and Post Liberalisation NEELAM C GULATI.How Can it be taught Effectively to Students? (Article) / Understanding Culture in International Negotiations Case Studies: Applications in Negotiation 2010 / 202 Pages / PB / Rs. 275 ISBN: 978-81-7446-831-4 / 71/4x91/2 TEXTBOOK Instructor Manual Available 2007 / 338 Pages / PB / Rs. which will provide sound basics in learning negotiation skills. The book conforms to the syllabi of most of the Indian universities and would serve as a useful text for the students of MBA. This book has been written keeping in mind mainly the interest of students pursuing specialization in insurance both at graduate and postgraduate level. In an attempt to make the book more practical. This book discusses the nature and formulation of business and marketing strategy and point to the need for marketing strategy management in order to carry it out. In addition. changes in customer tastes. This book presents a broad perspective of the subject to develop a correct perception about it. it outlines the nature of the marketing management process that is involved. It also carries 10 caselets to make topics more clear. The analytical approach to understanding the counterparty perspective and the issues offers many practical guidelines that will be of great benefit for any negotiation situation. Third Part (Chapter 7 to Chapter 9) carries 3 C Analysis i. Also. economic and financial constraints or any change in environmental conditions. in particular. Faridabad This book is a comprehensive insight into basics of insurance and types of insurance with a special focus on the life insurance industry. The book would prove to be an excellent developmental tool. Customer Analysis and Company Analysis. CONTENTS INCLUDE: Marketing and Strategy: A Modern Prospect / Researching Markets and the Consumer Base / Product Strategies / Pricing Strategies / Promotion Mix / Place Mix Strategies / Assessing the Capabilities of Competitors / Understanding the Requirements of Consumers / Mapping the Competency Profile of the Company / Identifying the Market Structure and Trends / Marketing Environment 2010 / 332 Pages / PB / Rs. Second Part (Chapter 3 to Chapter 6) includes Marketing Mix and Strategies for these mixes. Exclusive ICWAI Study Negotiation and Selling R K SRIVASTAVA marketing Negotiation is the process of communicating back and forth. CONTENTS INCLUDE: Negotiation / Types of Negotiation / Preparing for Negotiation / Organisational Structure—The Interface for Negotiation / Impact of Culture on Negotiation / International Negotiation / Negotiation . This book will be of benefit to students appearing for various diplomas in insurance as well as to the insurance industry professionals at large. changes in legal regulations. The book describes the basic types of negotiation and seems to incorporate the best means to derive a win-win situation in its totality of expression. Programme Director. Fourth Part (chapter 10 and 11) includes recent trends of market structure and environment. 250 ISBN: 81-7446-556-1 / 71/4x91/2 TEXTBOOK 38 . for the purpose of reaching a joint agreement about differing needs or ideas. This book would prove to be a reliable source of material on the subject of marketing management containing some of the old and familiar terms. It is becoming an important function in today’s scenario. firms can successfully adapt themselves to the new situation by modifying current marketing and other functional programmes.

Equal importance has been given to each of these factors in this book. Publicity and Corporate Advertising / Personal Selling / Web Advertising: Internet and IMC / SECTION-V / Monitoring. Howard-Sheth and EKB) / Organisational Buyer Behaviour / Section II: Advertising and Marketing Communication / Advertising / Advertising Classification. direct marketing. Appeals. Layout and Visualization / Merchandising / CASE STUDIES / Case-1 It is simply not a Jam — It’s a GEM / Case-2 Ad campaign for a young consumer / Case3 Mumbai Stores / Case-4 Crest TV manufacturing company / Case-5 Energy Booster – Malt / Case-6 Ad Agency / Case-7 Situation Analysis 2010 / 458 Pages / PB / Rs. Integration is the key to success. etc. Y. motivations. Retailing in Financial Services. The book is divided into two sections. personal selling. internet and event management. 295 ISBN: 978-81-7446-835-2 / 71/2x91/2 TEXTBOOK Retail Management An Indian Perspective R GOPAL PRADIP MANJREKAR The Department of Business Management. current advertisement examples on important issues are presented. The first part deals with the aspects of Consumer Behaviour and the second part consists of the topics of Advertising and Marketing Communication. This book would help the readers to understand the different aspects of advertising in a better way. consumers are moved by a complex set of deep and subtle emotions. D. Social and Ethical Implications of Advertising / Regulation of Advertisement / SECTION-V / Industrial Advertising / International Advertising / Advertising Art. Evaluation and Control / second edition Consumer Behaviour & Marketing Communication S H H KAZMI Advertising An IMC Perspective S N MURTHY U BHOJANNA Over the years. On the other hand. perceptions of the world. Retail Shoppers Behaviour. The major factors affecting the sale of a product are advertising. The book has deliberated upon some of the current issues to draw viable solutions and to suggest the ways to fortify research in Retail areas for win-win outcomes. In an attempt to meet the students’ requirements. It is a vast and complex subject and understanding and ‘knowing consumers’ is not that simple. Their behaviour springs from deeply held cultural values. Patil University. Image and Personality / Advertising Objectives and Budget Allocation / Media Planning / Creativity. 250 ISBN: 978-81-7446-844-4 / 71/4x91/2 TEXTBOOK This book deals individually with various communication tools as well as how they could be combined to get optimum results. Headline. Social and Ethical Issues / Client and Advertising Agency / Marketing Communications / Source. Throughout the text. this book discusses the topics of advertising and sales promotion in sufficient detail. CONTENTS INCLUDE: Section I: Consumer Behaviour / Consumer Behaviour and its Applications / Market Segmentation / Consumers and Cultural Influences / Social Class Influences and Consumer Behaviour / Group Influences and Consumer Behaviour / Communication within Groups and Opinion Leadership / Innovations and the Diffusion Process / Motivation / Personality / Perception / Learning / Attitude Formation and Change / Situational Variables and Problem Recognition / Information Search and Evaluation / Outlet Selection and Purchase Behaviour / Post Purchase Behaviour / Consumer Behaviour Models (Nicosia. their attitudes and situations. Execution Styles. impulse or whimsy. all this is the outcome of a large number of external and internal influences. Padmashree Dr. public relations. sales promotion. the complexity and competition in the marketplace have made the study of consumer behaviour of vital importance. had organised a one day International Research Conference on Retail Management. Message and Channel Factor / Advertising Objectives and Budgeting / Message and Creativity / Advertising Headlines / SECTION-III / Media Planning and Strategy / Support Media / Evaluation of Media / SECTION-IV / Direct Marketing / Sales Promotion / Event Management / Public Relation. It will provide a good platform for dissemination of the additional knowledge generated in this field by various investigators. This book is a compilation of the selected 64 research papers. Navi Mumbai. This book is a result of the inputs made by some of the enthusiastic researchers. Every effort has been made to make the book student friendly and the text is easy to comprehend. 2010 / 684 Pages / PB / Rs. CONTENTS INCLUDE: SECTION-I / An Introduction to Advertising / Role of IMC in Marketing Process / Role of Advertising Agencies & Other Marketing Communication Organizations / The Communication Process / Perspective on Consumer Behaviour / SECTION-II / Source. Store/Mall Management. Research papers presented in this seminar have addressed the issues of e-retailing. This book would be relevant to the Indian students as it contains lots of Indian examples. Graphic. & Layout / Planning Advertising Campaign / Testing Advertising Effectiveness / Sales Promotion 2010 / 480 Pages / PB / Rs. 850 ISBN: 978-81-7446-813-0/ 71/4x91/2 39 . As one can imagine. Message and Medium Factors / Positioning / Brand Equity. common sense. It is almost impossible to predict with total accuracy how consumer(s) will behave in a given situation. Marketers develop and direct their communications to influence consumers’ behaviour in a desired manner and for this reason they are keenly interested in the wide variety of behaviours that consumers display. Functions and Benefits / Economic. Visual Merchandising.

The select papers from the conference are part of this compilation. recession. security. This book intends to fulfill the aim of the contributors to consolidate the knowledge that has evolved over the past years. Kozhikode. discussing business dilemmas that these organizations are facing. It aims at generating new streams of ideas on the contemporary field of Rural Rural Markets Understanding Consumers & Developmental Issues EDITED BY SANAL KUMAR VELAYUDHAN GUDA SRIDHAR Cases in Services Marketing VINITH KUMAR NAIR Rural markets are critical for marketers today because of the market size and the potential that it holds for marketers. film processing. CONTENTS INCLUDE: Case 1: Prasad Film Laboratories / Case 2: The Business of “RBK”— A Role to be Understood / Case 3: Rama Varma Club / Case 4: Planet Health: The Next Big Battleground? / Case 5: Hotel Indraprastha / Case 6: Gulf Gate Hair Fixing / Case 7: OLEE Beauty Saloon / Case 8: Coconut Bay Beach Resort / Case 9: Success Story of Koumudi Grameena Netralaya / Case 10: CABEE — Call Taxi Service / Case 11: Cirus Computers / Case 12: Traveller’s Point: Bringing Life to Your Journey… / Case 13: Kerala Institute of Medical Sciences / Case 14: Professional Couriers — A Franchisee Model of Service Delivery / Case 15: Madonna Ladies Collections and Footwears / Case 16: Sri Vinayaka Service Station / Case 17: Rent A Car Services — Paradise Tours 2010 / 104 Pages / PB / Rs. 195 ISBN: 978-81-7446-840-6 / 61/4x91/2 Scope & Challenges of Rural Marketing in India EDITED BY SUMESH RAIZADA VISHAL AGARWAL This book is a compilation of the select papers received for presentation at the National Conference on Rural Marketing organized by the BLS Institute of Management. and also the diversity within the rural market have posed a serious challenge to marketers and aroused the intellectual curiosity among academia. The academic interest in the subject is created by the challenges that this market holds to marketers in the field. initiated conferences on the subject to examine the boundaries of rural marketing. developmental issues and ICTs. therefore. banking and finance. This book contains 18 selected and edited papers presented in the conference. academicians as well as practitioners. The book would prove to be immensely useful to the researchers. help the students to get a practical insight into how the service firms manage their business. The book tries to cover all the facets of Services Marketing and can be used as a supplementary book along with any standard Services Marketing textbook. 595 ISBN: 978-81-7446-842-0 / 71/4x91/2 40 . The cases in this book are based on Medium and Small Service Enterprises. This book is the result of the 2nd conference on ‘Marketing to Rural Consumers’ held in 2009. transportation. This particular case got a lot of media attention because of its uniqueness. 450 ISBN: 978-81-7446-834-5 / 71/4x91/2 The tertiary sector of the Indian economy–services sector–covers a wide gamut of activities like trading. The broad issues discussed in these papers include various sub-themes related to rural markets such as. This book also includes cases written by different authors. and Developmental Issues. 2010 / 278 Pages / PB / Rs. 2010 / 390 Pages / PB / Rs. Marketing Area of Indian Institute of Management. In order to address the need for grouping some of the research on rural marketing. understanding rural consumers. etc. real estate. The papers have been clubbed into four major sections: Rural Retail and Distribution ICT Interface in Rural Markets Rural Marketing Emerging Trends and Opportunities Strategies for the These papers cover wide-ranging aspects of rural marketing and are based on conceptual analysis. The widely dispersed market and limited infrastructure to access the markets. consumer buying behaviour. This book is expected to explore and bring forth the thought provoking strategies that would assist business organizations in their rural venture. hair fixing. Surge in the publications on rural marketing is an indicator of the growing interest in this emerging domain of knowledge. These papers are organised in two sections: Consumer Behaviour. infotainment. It can also be used as a core book to understand the different facets of service marketing in a very practical sense and in the Indian Context. An important case of this book is the case of Rambhai who runs a tea stall outside IIM-A. management and technical consultancy among several others. hospitals. experiences as well as research findings of the contributors. communications and channels. etc. organized retail. This book will. marketing mix strategies. environment of rural consumers that included agriculture. All the case studies are open ended. This book is a collection of case studies developed on different service providing firms like hotel. scope of ICT.

Simple language is deliberately chosen to reach the average student and illustrations are provided. A new Chapter on India and World Trade has been included in this edition. Unilever. Dept. Principal. Tariffs and Non-Tariff Barriers / Trading Partners – Bilateral Trade Agreements. including increased coverage of cultural differences. of Business Administration. Free Trade Zones. NAFTA. Unit-VI deals with exploring the avenues of growth and government initiatives to develop the sector. University of Hyderabad G SOMAYAJULU 2003 / 392 Pages / PB / Rs. Coordinating Activities and Recognizing Constraints / International Institutions – World Bank. RP Group of Live Sciences. 400 ISBN: 978-81-7446-720-1 / 71/2x91/2 Instructor Manual Available 2010 / 618 Pages / PB / Rs. The book would prove to be very useful and rewarding for the student community and faculty interested in the subject of tourism management. logistics. It is well-designed to cover the basic concepts required for the UG and PG level students to understand the process of tourism management and its ingredients. The coverage of WTO starts from GATT to WTO to Doha Round which is highly controversial and damaging for the developing countries especially Agreement on Agriculture. Economic Communities. Travel and Tourism Management V V VARA PRASAD. CONTENTS INCLUDE: Introduction to International Marketing / Economic Environment of International Marketing / Dynamics of World Market: Identifying and Satisfying Global Needs. Unit-V explains the marketing of tourism products. Tata Indicom. The latest Foreign Trade Policy 2009-2014 has also been included in this edition which has become important due to global recession. retailing and the impact of the internet on international marketing and exports. 200 ISBN: 978-81-7446-768-3 / 71/4x91/2 Customer Relationship Management A Key to Corporate Success V VENKATA RAMANA. China and India. Chandigarh. Bhartiya Vidya Bhawan. The entire gamut of tourism management is adequately covered spreading into Six Units. Common Markets. History and Tourism in St. 375 ISBN: 978-81-7446-817-8 / 81/4x11 TEXTBOOK 41 . supply chain management. with real life examples. Raghu Engineering College V B T SUNDARI. Joseph's College for Women This is the 4th edition of the book which has been written in response to the continuous and rapid changes in international marketing and the new challenges that are arising. Another chapter on Currencies and Foreign Exchange has also been added as it has gained importance in recent times due to a downturn in global financial crisis. UNCTAD. Basically it covers the World Trade Organisation which is very rare in the books on international marketing. Unit-II describes the concept of tourism organisation at national and international levels. Customs Union. There is an increased coverage of the two most important emerging markets of the 21st century. PricewaterhouseCoopers and Microsoft will help students to apply the theory. Special Economic Zones. Commodity Agreements and GSP / India and World Trade / EXIM Policy / Foreign Trade Policy: 2004-2009 and 2009-2014 / International Product Policy and Planning / Pricing Policy / Logistic Management. Reader and HOD. New cases from companies including DELL. CONTENTS INCLUDE: UNIT I: INTRODUCTION TO TOURISM / Introduction to Tourism / Evolution of Tourism / Implications of Tourism / UNIT II: ORGANISATION AND TOURISM / Tourism Organisation / Indian Tourism Organisation / World Tourism Organisation / UNIT III: TRAVEL AND TOURISM / Introduction to Travel / Modes of Travel / Air Travel Organisation / UNIT IV: ACCOMMODATION AND TOURISM / Hotel Industry / UNIT V: MARKETING AND TOURISM / Introduction to Marketing / Services Marketing Mix / UNIT VI: PLANNING AND TOURISM / Tourism Planning 2009 / 252 Pages / PB / Rs. Hero Honda. SAFTA and EU / Constraints on International Marketing – Fiscal and Non-Fiscal Barriers. International Distribution and Sales Policy / Promotional Management and Advertising / International Marketing Research / International Retail Marketing / Currencies and Foreign Exchange / Settlement of International Disputes The present book is aimed to bring out the important concepts and features of tourism management. This book comprehensively covers both international marketing and a part of export management with a focus on marketing decisions and management processes involved in exporting and not simply a ‘how to’ give treatment of technical export details. TRIPS and GATS. It examines the various features of tourism marketing vis-à-vis strategies for concentrated effort to enhance customer satisfaction. Unit-III analyses the significance of travel and its fourth edition International Marketing P K VASUDEVA. Associate Professor and HOD. Unit-IV is devoted to explain the role of accommodation in tourism. IMF. Unit-I covers the introduction to tourism management and advent of tourism at the international and domestic levels. 195 ISBN: 81-7446-321-6 / 71/2x91/2 Marketing to Rural Consumers Understanding and tapping the rural market potential EDITED BY SANAL KUMAR VELAYUDHAN GUDA SRIDHAR 2009 / 366 Pages / PB / Rs. to the extent possible.

350 ISBN: 81-7446-548-0 / 81/4x11 Instructor Manual Available 42 Why International Marketing / Entry Strategies / Challenges in International Marketing / Segmentation and Product Market Strategy / Branding Internationally / Pricing Internationally / International Promotions / International Distribution /Organisation and Control / A Long-term Strategy—Firmness of Goals and Flexibility of Mind / Case Studies 2008 / 266 Pages / PB / Rs. inapplicable examples for Indian markets and unbelievable situations of marketing warfare. Hence. BITS. Professor. including sensing opportunity and fulfilling global ambitions. Sociology. Psychology. Information Systems and many other subjects with emerging areas of information technology. this book is written keeping in mind the above listed problems. CONTENTS INCLUDE: BLOCK-1: INTRODUCTION TO MARKETING / Introduction / Creating and Delivering Customer Value / BLOCK-2: ANALYZING MARKET OPPORTUNITIES / Marketing Planning / Demand Measurement and Forecasting / Marketing Information System and Marketing Research / The Environment for Marketing Decisions / Indian Marketing Environment / Consumer Behavior / Organizational Buyer Behavior / Market Marketing Management text and cases Indian Context TAPAN K PANDA. The author has tried to develop a conceptual orientation palpable to Indian students. Director of PES Institute of Management. Indore second edition second edition Sales and Distribution Management Text and Cases with SAP Applications An Indian Perspective DR. SPECIAL FEATURES Original cases based on Indian companies / Easy to read text / Coverage of major concepts in international marketing / Focus on marketing .no overlap with international business or similar courses 2006 / 750 Pages / PB / Rs. Indian students often confront unrelated foreign market issues. While attempting to understand and apply various concepts and strategies of marketing. Statistics. it is an exciting new addition to the options available to an Indian business school professor. Control and Customer Service / Selection of Channels / Selecting a Suitable Channel Partner / Role and Function of Channels of Distribution / Selection and Motivation of Distribution Channels / Motivational Tools of Distribution Channels / Distribution Analysis. With a lot of contemporary cases (up to early 2008) that cover issues related to organizational and marketing strategy. Bangalore This book is going to be a trendsetter in the field of international marketing. Quotas and Territory Management / Sales Budgeting and Control / Block II : New Techniques of Sales Management / Sales Management Information System and Sales Training / Relationship Marketing / Internet as an Emerging Selling Technique / Direct Marketing / International Sales Management / Block III : Sales Promotion Management / Sales Display and Sales Promotion / Sales Promotions Strategies / Sales Promotion Budget and Evaluation / Types and Techniques of Sales Promotion / Block IV : Basics of the Distribution System / Distribution System / Distribution Costs. It is a storehouse of the latest developments in international marketing from a unique Indian perspective. Noida CONTENTS INCLUDE: Block I : Basics of Sales Management / Sales Management Strategy / Personal Selling / Sales Organisation / Recruitment and Selection / Selection and Training of Representatives / Compensation and Motivation of Sales Force / Salesman's Compensation and Motivation / Monitoring and Performance Appraisal / Planning of Promotions of Sales Force / Sales Forecasting. Indian Institute of Management. Control and Managemen / Block V : Physical Distribution Management / Logistics for Customer Satisfaction / Physical Distribution Management – Transportation and Warehousing / Block VI : New Techniques of Managing Distribution / Retail Management / Merchandise Techniques / Retail Selling / Distribution of Services / SAP Sales & Distribution TEXTBOOK Student CD Included Marketing combines application of multiple disciplines like Economics. 195 ISBN: 978-81-7446-628-0/ 71/4x91/2 TEXTBOOK CONTENTS INCLUDE: . Such an orientation crippled with complex use of language reduces the student's ability and intent in such an interesting discipline of management. S L GUPTA. Targeting and Positioning / BLOCK-3: PRODUCT AND BRAND MANAGEMENT DECISIONS / Managing the Product / The Marketing of Services / Management of New Product Development Process / Managing the Product Life Cycle / Managing Brands / BLOCK-4: PRICING DECISIONS / Developing Pricing Strategies and Programs / Pricing Applications / BLOCK-5: CHANNEL MANAGEMENT DECISIONS / Managing Marketing Channels / Management of Logistics and Physical Distribution / Retail Management / Channel Management and Indian Distribution System / BLOCK-6: MARKETING COMMUNICATION DECISIONS / Integrated Marketing Communication / Advertising Management / Sales Promotion Management / Publicity and Public Relations / Sales Management / Direct Marketing / BLOCK-7: CONTROLLING MARKETING DECISIONS / Marketing Organization / BLOCK-8: CONTEMPORARY ISSUES IN MARKETING / Non-Profit Marketing / Environmental Marketing / Rural Marketing / Global Marketing / Index TEXTBOOK International Marketing RAJENDRA NARGUNDKAR. Marketing.

and also as a ready reference for marketers. Max Bupa Health Insurance The text is exhaustive and elaborating in nature providing/covering all aspects and dimensions of Marketing Research and processes. specialising in marketing. Some new Boxes with insightful contents have been added. marketing research tools and innovative and strategic planning. Marketing. Size and Procedure / Unit-IV: Data Analysis / Data Processing / Data Analysis . Gurgaon Advertising and Sales Promotion S H H KAZMI. and Ethical Issues/Client and Advertising Agency / Part-II / Marketing Communications/Source. MDI. Associate Professor. and Medium Factors/Consumer Behaviour Perspective/Advertising Response Process (How Advertising Works)/Attention. Text on Brand Personality and Image has been updated. As the business scene has transformed for the better in our country. In this new edition. MDI. 265 ISBN: 978-81-7446-786-7 / 71/4x91/2 Customer Relationship Management SUBHASISH DAS. figures. Brand Attitudes and Feelings/Brand Equity. National Head. Some of the old exhibits have been replaced with the new ones. ARVIND KALIA. Marketing. CONTENTS INCLUDE: SECTION ONE: ADVERTISING Part-1 / Introduction to Advertising and a Brief History/Advertising Classification. Executive MBA and the undergraduate Programmes. MS. AJAY KUMAR JAIN. CONTENTS INCLUDE: Unit-I: Introduction. Comprehension and Recall / Part-III / Segmentation and Positioning/Brand Awareness. 325 ISBN: 978-81-7446-639-6 / 71/4x91/2 TEXTBOOK 43 . Social. basic concepts. Planning Guidelines and Evaluation / Part VII / Sales Promotion – Tools and Techniques The book is designed to serve as a text for the students of PhD. Gurgaon third edition CHINMAYA KULSHRESTHA.II / Testing Hypothesis / Unit-V: Data Interpretation & Application / Research Report / Application of Marketing Research / Case Studies / Glossary / Bibliography / Index 2010 / 368 Pages / PB / Rs. a third edition of the book ‘Advertising and Sales Promotion’ has been prepared for the students. DR. Highlights of this edition: Matter on Segmentation now includes current framework of Values and Lifestyle and Positioning topic has been re-written. Bhubaneswar CONTENTS INCLUDE: Call Center and Contact Center/Effective Communication Skills/ Customer Handling Skill/Protocols for Customer Handling/ Customer Handling Skills/International Selling – Introduction to Selling Techniques 2007 / 130 Pages / PB / Rs. Marketing Director. much is happening on the advertising front. all the chapters have been revised and some moderately updated with more relevant text. exhibits and references. University of Rajasthan The book engages and guides the readers to comprehend that the vehicle and engine of marketing runs on dynamic Marketing Research AVINASH KAPOOR.I / Data Analysis . Gurgaon ADVERTISING is a brilliant form of art that has become an indispensable part of our lives. Dean. Particularly meant for the students of management. MDI. Institute of Business & Computer Studies. MBA. Functions and Benefits/Economic. Faculty. SHEFALI CHHACHHI. 175 ISBN: 81-7446-531-6 / 61/4x91/2 Instructor Manual Available 2008 / 658 Pages / PB / Rs. researchers and practitioners. A timely and comprehensive dossier that can help acquiring skills necessary to be a good executioner as well as user of research... the book provides a thoroughly educative and interesting reading. boxes. Faculty. The book essentially deals with the dynamic concept of Sales Promotion and its effect on the consumer. Image and Personality/Advertising Objectives and Budget Allocation / Part-IV / Media Planning and Strategy/Media Evaluation/ Support Media/Internet / Part-V / Creative Strategy – Planning and Development/Creative Strategy – Execution and Evaluation/Planning Advertising Campaign /Advertising Research SECTION TWO: SALES PROMOTION Part-VI / Sales Promotion/Sales Promotion and Consumer Behaviour and How Promotions Affect Sales/Sales Promotion – Objectives and Budget Allocation/Sales Promotion – Design Issues. Rajasthan Patrika Ltd. DR. respectively. To tap the progress of Indian Advertising in this changed scenario. New Appendices have been added at the end of Part -I and Part IV. Message. Bhartiya Vidya Bhawan SATISH K BATRA. Research Problem Formulation & Research Dynamics / Research Basics / Planning the Research / Research Design / Unit-II: Data Collection Techniques / Secondary Data / Primary Data / Unit-III: Scaling And Sampling Techniques / Measurement and Scaling Techniques / Sampling: Design.

In simple terms. The book will provide an essential reading for anyone interested in tourism. Opening and Closing Cases: Every chapter begins and ends with a case. 245 ISBN: 978-81-7446-681-5 / 71/4x91/2 TEXTBOOK This book is designed to introduce the context and models practiced in negotiations and sales. It takes a global look at what tourism is all about. It provides an incisive discussion about the suitability of various negotiation models and their applications. Head. there are five latest vibrant case studies namely. One entire chapter deals with e-negotiations. it shows how the tourism industry is organized. including both students and professionals. It will explain about 'How to close Negotiation'. RANJAN MADANAYAKE 2007 / 152 Pages / PB / Rs. with aesthetic appeals. Mumbai While most books on marketing and services are readable. It is written in simple and lucid manner so as to be understood without hiccups. run and managed. Training. and every effort is made to make the text interesting for the readers. 225 ISBN: 978-81-7446-573-3 / 71/4x91/2 44 . CONTENTS INCLUDE: Introduction / Tourism Industry / Tourist Destinations / Tourist Products / Tourism Organizations / Planning / Marketing / Travel Formalities / Thrust Areas of Tourism / Emerging Sectors of Tourism / Tourism Policy of India / Human Resource and Tourism 2008 / 242 Pages / PB / Basics of Tourism Management SUDDHENDU NARAYAN MISRA SAPAN KUMAR SADUAL Negotiations & Selling SAMEER A KULKARNI The present book incorporates the rudiments of tourism management for the students. Ranbaxy Dalichi Negotiation case study Services Marketing concepts. The book examines all the key elements of tourism – why it is an important global business and how it affects our everyday lives. Wadhwan Retail. It is well-equipped with hardcore technique like 'Sales Funnel'. At the end of the book. MEENU GUPTA DR. as far as the tools and concepts are concerned. The objective of this book is to assist the readers to understand the theory and introduce them to the vast scope of Negotiation and Selling in Marketing discipline. Inter-state Bus Terminal at Dwarka and contractor's case study Sun and Taro Pharma case study Bharti and MTN case study Yahoo and Microsoft case study CONTENTS INCLUDE: What is Negotiation? / Types of Negotiation / The Process of Negotiation / Negotiation Strategies / Negotiations in Sales and Sourcing / Customer Focused Selling Models / Types of Selling / Sales Funnel / Closing of a Sales Negotiation / Negotiation and Tenders / Contribution of Culture in Negotiation / Mastering the Art of Selling / What are E-negotiations? / Case Studies / Appendices / Glossary / References / Index 2008 / 214 Pages / PB / Rs. or even a common man. The book is divided into thirteen chapters. Objectives: Every chapter has clear learning expectations. whether a student. The cases introduce the primary theme and issues discussed in the chapter and closes with analytical tasks for the students. 350 ISBN: 81-7446-477-8 / 81/4x11 CONTENTS INCLUDE: Part I: An Overview of Services / An Introduction to Services / The Services Environment / Service Models / Classification of the Service Industry / Managing of Relationships in Services Marketing / Part II: Service Marketing / Service Marketing— An Introduction / Marketing Planning / Managing Knowledge in a Service Firm (Through Marketing Research) / Buying Behaviour of the Service Consumer / Target Marketing in Services / How to Address the Unique Characteristics of the Service Industry— Strategies and Tactics / The First P: Service Product / The Second P: The Pricing of Services / The Third P: Developing the Service Communication Mix (Promotion) / The Fourth P: Service Channels and Distribution / The Fifth P: Managing the Internal and External Customers / “Sixth and Seventh P: Managing the Physical Evidence and Process in Service Marketing” / Impact of Technology on Services Marketing (Technology Adoption in Service Firms to Enhance Competitiveness) / Part III: Assessment and Improvement / Measuring Service Quality / Customer Retention through CRM / Part IV: Cases in Service Sectors TEXTBOOK Marketing Skills in Management DR. very few take the student's viewpoint and set out to answer the question “Is it understandable?” in the affirmative. encompassing what is negotiation and its application in selling and sourcing. a teacher. UPALI MAHANAMA DR. The book would prove to be very beneficial for the readers. planning and implementation C BHATTACHARYA. 195 ISBN: 978-81-7446-693-8 / 51/2x81/2 TEXTBOOK Instructor Manual Available 2006 / 698 Pages / PB / Rs. with adequate examples wherever necessary. 'Negotiations and Tenders' is the 'gem' chapter of this book. a professional. This book and its pedagogy has been designed precisely with this in mind: Design: The book has a consistency of design that is innovative. The book is comprehensive in the sense that it treats the different facets of tourism industry.

295 ISBN: 978-81-7446-644-0 / 71/2x91/2 TEXTBOOK Instructor Manual Available 2002 / 650 Pages / 71/2x91/2 HB / Rs.N. President. Bhartiya Vidya Bhawan Customer Satisfaction Delight the success mantra of the 21st century B N DASTOOR We are all consumers living in a society. The text is comprehensive with relatively recent research inputs from scholars describing various behavioural concepts and theories that are believed to be fundamentally useful for developing an understanding of consumer behaviour. lifestyles. Demand Management and Productivity. occupation. Extended Marketing Mix for Services. Customer’s expectations keep on changing significantly and unpredictably. it has been endeavoured to use Indian examples to make it more relevant to Indian conditions and easier for students to understand. “Why do people behave the way they do as consumers of all sorts of goods and services?” The focus of this book is to acquaint management students with a managerial understanding and insight of our behaviour as consumers. to clarify the concepts. the book has been made more comprehensive and relevant. Professional Services. who aspire to become marketing managers. Role of Services in Economy. and some moderately updated. Public Services Instructor Manual Available 2008 / 544 Pages / PB / Rs. The most important concern for marketers is to influence consumer behaviour in a desired manner. Students. They demand that they must be “delighted”. you either delight the customer or disappear. Overall. But even today. In addition. Indian Institute of Foreign Trade.. Information Technology and Communication Services. After all. This book attempts to answer the big question. CONTENTS INCLUDE: Part 1 / Consumer Behaviour and its Applications / Consumer Research / Market Segmentation and Positioning Concepts / Part 2 / Consumer Motivation / Consumer Personality / Consumer Perception / Consumer Learning. all the topics have been revised. New Delhi Services Marketing: Text & Readings is an anthology of original works of corporate leaders from the India Services Sector. brand managers. This book would be quite useful and will meet the requirements of students pursuing management studies and specialising in marketing. many marketers concentrate on ‘sellingthe product focus’ instead of ‘delight-the customer focus’. Howard-Sheth. The organization of the book is as follows: SERVICES MARKETING: CONCEPTUAL ISSUES Understanding Services second edition Consumer Behaviour Text and Cases SATISH K BATRA. Health Care Services. perceptions. 650 / ISBN: 81-7446-270-8 PB / Rs. expectations and opinions. Ahmedabad Management Association Today’s marketplace is teeming with diversities. preferences. In this new edition. Differentiation Strategies. Transportation and Logistics Services. attitudes. And all of them do not want the marketer to “satisey” them. and EKB) / Consumer Decision Process-Situational Influences / Consumer Decision Process-Problem Recognition / Consumer Decision Process – Information Search / Consumer Decision Process – Evaluation of Alternatives and Selection / Consumer Decision Process – Outlet Selection and Purchase / Consumer Decision Process – Post-purchase Action / Part 5 / Organisational Buyer Behaviour This excellent book by B. sales managers. with more recent or relevant material on the subject to make the text richer and more useful. Media Services. or want to take up a career in advertising etc. in the global markets of today. Educational and Extension Services. 150 ISBN: 978-81-7446-633-4 / 71/4x91/2 Services Marketing the Indian perspective Text & Readings RAVI SHANKER. Wherever possible. Customers differ in their education. Marketing Mix in Services: The Traditional 4Ps. Services Characteristics and Marketing Implications. Memory & Involvement / Consumer Attitudes / Attitude Change Strategies / Marketing Communications Process / Part 3 / Consumer and Cultural Influences / Social Class Influences and Consumer Behaviour / Group Influences and Consumer Behaviour / Household Decision-making / Communications within Group and Opinion Leadership / Innovations and the Diffusion Process / Part 4 / Consumer Decision Models-(Nicosia.Dastoor very effectively introduces the reader to the art of delighting the customer. Financial Services. University of Rajasthan S H H KAZMI. 325 / ISBN: 81-7446-267-8 TEXTBOOK 45 . Services Quality. Rajiv Vastupal. 2008 / 128 Pages / PB / Rs. need to acquire the knowledge and skills which would be critically useful to them in these careers. Services Strategies SECTOR SPECIFIC MARKETING: CHALLENGES AND PRACTICES Tourism and Travel Services. a detailed section deals with the conceptual issues of services marketing.

Sales Management

Applied Marketing

The survival and success of many products and companies depend upon the marketing strategies adopted by them. In the rapidly changing scenario of markets, when even propaganda and advertisements are unable to do the magic, it is the dedicated marketing professionals who compel the customer to purchase their goods and services. In today’s business strategies, production of goods and services are not the end and means of everything. Neither financial or personnel management, nor inventory or time management are important today. It is SALES MANAGEMENT which has the last laugh over every other aspect of the business. Many a time it has been seen that a better quality product or service has given place to an inferior quality product or service only due to superb marketing management. This book is a path-breaking effort and opens up a new dimension in the field of sales management, which is suitable to the present day needs and requirements. It takes into consideration the different academic aspects of Marketing and Sales Management for undergraduate and postgraduate students. This book would be of great help to managerial practitioners at any organisational level who are responsible for a function, department or a set of responsibilities. CONTENTS INCLUDE:
Sales Planning / The Selling Process / Territory Management / Sales Control / Sales Training / Role of an Area Sales Manager / How can First Line Sales Managers be more effective? – A Research Finding Report / How to Build Team Spirit and Get Best Sales Performance / Sales Incentives / What Motivates the Indian Managers? / Job Description and Analysis of Sales and Marketing Personnel / Recruiting and Selecting / Wave after Wave Working (WaW) – A Strategy for Increasing Sales Productivity of Field Personnel in Today’s Competitive Environment / Consultative Selling: A Tool to Improve the Medical Representative’s Image and his Productivity / Collectivism and Personal Selling in Small Businesses –The Case of New / How UCP Pulls the Customers to Increase Sales – An Innovative Approach in Communication – An in-depth Analysis / Impact of Positioning on Sales – Case Study of Newspapers / Emerging Role of Event Management in Pharma Marketing / Are Standards of Medical Representatives Really Falling? / Negotiation — How it can be taught effectively to Students
2008 / 222 Pages / PB / Rs. 200 ISBN: 978-81-7446-652-5 / 71/4x91/2 TEXTBOOK

This book has been written keeping in mind the requirements of the management students to realize the importance of marketing of FMCG, Agricultural, technological and pharmaceutical products and understanding that there is a vast difference in marketing strategies that needs to be adopted in each of the category and the challenges faced in each of these industries. The book also highlights the strength of the rural market and its effect on organizations. These five areas are taken into consideration because of the magnitude of business that they generate. CONTENTS INCLUDE:
Rural Marketing / Agricultural Marketing / FMCG Marketing / Pharmaceutical Marketing / Marketing of Technological Products
2008 / 244 Pages / PB / Rs. 200 ISBN: 978-81-7446-606-8 / 71/4x91/2 TEXTBOOK

Rural Marketing
text and cases

India is a country where majority of the population lives in villages. Appreciating the size and business potential of the rural sector, major companies, including Hindustan Unilever and P&G have made special strategies for targeting rural markets. The thrust on rural markets is getting stronger day by day and it needs complete knowledge base of rural marketing. The book is meant to create interest in business management students to get into the rural marketing mindset for bringing the desired organisational focus on the subject. Considering the importance of rural markets, most business schools have included Rural Marketing Management as a key knowledge area in their syllabus. The present book has endeavoured to cover the entire gamut of Rural Marketing with inputs from discussions with rural marketing practitioners, besides valuable studies conducted by the major companies and the author’s own experience in the area. There are few books on rural marketing which mostly deal with the subject as extending the urban marketing process into the rural zones. The book contains a number of live-wire national and international case studies, meant to enthuse the students in probing the business opportunities and threats in the rural markets. The method of handling the case studies is also provided for the convenience of students. The book is written in simple, easy to understand and lucid language. CONTENTS INCLUDE:
Rural Marketing: An Introduction / Marketing Management: An Introduction / Rural Marketing Management: Concepts and Systems / Rural Marketing: Plans and Policies / Pricing Systems / Rural Customer Purchase Process / Advertising, Sales Promotion and PR in Rural India / Marketing Research / Rural Competitions / Rural Development Plans / Rural Sales Force Management / Distribution of Goods / Rural Product Plans / Rural Marketing for the 21st Century / Indian Village Vignettes / Critical Marketing Strategies / Strategic Innovations in Marketing / Strategic Audit / Marketing of Agricultural Produce / Rural Cottage Industry and Artisan Products / Case Studies / Index

Instructor Manual Available
2008 / 496 Pages / PB / Rs. 275 ISBN: 978-81-7446-640-2 / 71/4x91/2 TEXTBOOK


Fundamentals of Marketing

A Text Book of Virtual Marketing

For the students as well as teachers of Marketing in the Commerce stream or Management, here is a comprehensive textbook following the syllabi of Indian Universities with additions to make it contemporary in the new millennium.
… most useful, takes into account the technological changes ..I strongly recommend this book to the present generation of marketing students… Prof. Dr. Dominique Xardel, Assoc. Dean, ESSEC, France …excellent text, simple writing style, backed by vast academic and field experience, the student community is bound to be benefited from this book. Prof. Dr. Sharad Sarin, Head, Marketing; XLRI, Jamshedpur .. fills the current vacuum for a ready teachable text for undergraduates, introduces the student to use of Information Technology in effective marketing. The book is eminently readable with well-designed chapters and glossary. Prof. Dr. V Balamohan Das, Vice Chancellor, Acharya Nagarjuna University

This book has been written as a courseware for the MBA, MMM, MMS, and PGDM courses where ‘Virtual Marketing’ is one of the subjects. The text of this book consists 9 chapters, each aspect is discussed in the most lucid, concise and non-technical manner to help students to understand the subject at conceptual level and develop their basic knowledge in Virtual Marketing. It is aimed at university students pursuing PGDBA, MBA, MMM, MMS or equivalent courses in marketing. Students of different Indian universities and institutes will definitely find it suitable. The objective of this book is to assist the readers to understand the theory and introduce them to the vast scope of Modern Marketing discipline. The book begins with the development of the Internet to the latest emerging concept of interactive TV. Further, the book takes a non-technical approach, thereby presenting the essentials of some concepts in a more understandable manner.
KEY FEATURES: Comprehensive glossary / ‘Alt’ Codes / Supplemented with figures, tables and Screenshots.

Understanding Markets, Marketing and Marketing Management / Marketing Environment / Consumer Behaviour / Market Segmentation / Market Research and MIS / Marketing Mix / Special Subjects and Modern Trends in Marketing / Typical Advertisements
2008 / 174 Pages / PB / Rs. 160 ISBN: 978-81-7446-623-5 / 71/4x91/2 TEXTBOOK

Marketing Research

Marketing Research is designed to serve as a textbook on marketing research and design for people studying or pursuing the discipline of management. The book contains Indian examples on Product Research, Consumer Research, Motivation Research, etc. It also includes more than 50 cases which would enable the reader in understanding even the most complex multivariate technique in a very simple manner. The book contains 20 chapters with computer based approach, the SPSS/PCT system, the use of which has also been described in this book. The content of the book makes it equally useful for both basic and advance course in Marketing Research. It is indispensable for students of MBA, M.Com, MBE, BBA, BBS, BCA, PGDBM, MCA, M Tech and practising marketing managers. It is a valuable reference source for research agencies.
Marketing Research: An Introduction / Research Design / Value of Information in Decision-making / Marketing Information System and Marketing Research / Attitude Measurement and Scaling / Primary Methods of Data Collection / Samples and Sampling Distribution / Testing of Hypothesis / Secondary Data / Processing of Data and Tabulation / Univariate Data Analysis: Non-parametric Tests / Multivariate Analysis / Applications of Marketing Research / Product Research / Consumer Research / Distribution Research / Advertising Research / Motivation Research / Research Report and Proposal Writing / Case Study Method in Marketing Research

Role of the Internet / Internet Strategy / Intranet and Extranet / Consumer Behaviour / Internet Market Research / Internet Retailing / Internet Promotion and Advertising / Website Designing / Modern Developments
2008 / 218 Pages / PB / Rs. 195 ISBN: 978-81-7446-634-1/ 51/2x81/2 TEXTBOOK

Building Brands in the Indian Market


SECTION A: Building Brand Strategies in the indian market / SECTION B: Brand Extension Strategies in the Indian Market / SECTION C: Role of customer relationship management in Building Brands in the Indian Market / SECTION D: Role of Communication in Building Brands in the Indian Market
2004 / 482 Pages / PB / Rs. 395 ISBN: 81-7446-391-7 / 61/4x91/2

Instructor Manual Available
2003 / 600 Pages / 71/4x91/2 HB / Rs. 595 / ISBN: 81-7446-353-4 PB / Rs. 295 /ISBN: 81-7446-345-3



Marketing Management
text and cases

Retail Marketing

Marketing is a fascinating subject. It is of interest to everyone whether they are students of marketing, or marketers of tangibles or non-tangibles. The subject coverage in this text is comprehensive, has depth and is relevant. Over the years, the environment in which businesses operate has been changing and companies have changed or adjusted their marketing mantras. This book is written keeping focus on the needs of Indian students. A full chapter is devoted to Rural Marketing with some comprehensive cases. The text is simple and easy-to-read with many suitable examples. Most of the examples relate to Indian businesses. Many examples from other countries have also been included keeping in view the present context of open borders for companies.
CONTENTS INCLUDE: PART I / Introduction to Marketing / Strategic Market Planning / Marketing Implementation & Control / Ethical and Social Issues in Marketing / PART II / Marketing Environment Analysis / Information System & Marketing Research / Measuring Market Demand / Consumer Behaviour - Personal and Organisational / Market Segmentation, Targeting, & Positioning / PART III / Product Concepts / New Product Development & Adoption Process / Branding, Packaging & Labelling / PART IV / Marketing Communications / Advertising & Sales Promotion / Personal Selling / Public Relations and Publicity / Direct Marketing / PART V / Marketing Channels and Physical Distribution / Wholesaling and Retailing / PART VI / Pricing Concepts, Strategies and Price Setting Approaches / PART VII / Product Life Cycle / Competition Analysis and Strategic Options Across PLC Stages / PART VIII / Marketing of Services / International Marketing / Rural Marketing / Internet and Marketing / Index

This book focuses on the marketing dimension of retailing. The Retail marketing mix is addressed keeping shopping and shopper behavior in mind. This book can be used as a text for advanced retail marketing classes in retail management programs that would emphasize on marketing. Another unique feature is the inclusion of the chapter on specialty retailing where category specific retailing has been discussed. An important aspect of the book is that concepts and practices in developed retail markets have been analyzed and their applications in the Indian context illustrated. Practitioners in the retail sector would be greatly benefitted with this aspect of the book. An in-depth understanding of the various facets of retail marketing is required in succeeding in the present competitive retail scenario. This book on retail marketing seeks to achieve this to benefit the students, teachers, managers, entrepreneurs and practitioners alike interested in the retail business.
CONTENTS INCLUDE: Retail Marketing – An Introduction / Shopper/Shopping Behaviour / Merchandise Management / Retail Pricing and Communication / Trading Area and Site Analysis / Store Atmospherics / Retail Strategy and Challenges / Specialty Retailing / Selected References
2007 / 226 Pages / PB / Rs. 225 ISBN: 978-81-7446-575-7 / 71/4x91/2 TEXTBOOK

Dictionary of Marketing

Instructor Manual Available
2007 / 694 Pages / PB / Rs. 350 ISBN: 81-7446-542-1 / 81/4x11 TEXTBOOK

Floriculture Marketing in India

As a comprehensive vocabulary of terms used in marketing, this book covers different aspects of the subject such as market research, advertising, promotional aids, selling techniques, etc. It has been complied to meet the needs of the students of marketing at all levels. The terms and definitions have been frequently presented along with the functional phrases, thus avoiding the more comprehensive type of treatment appropriate to larger reference works. An attempt has also been made to write the entries in a clear and lucid style to provide both straightforward definitions and invaluable background information. The words and terms are explained in simple English and clear and easy illustrations have been included, where appropriate, to explain their meaning and usage. This dictionary will be of immense value to the students of management and others studying or working in the related fields. Also, it will help the students to locate, identify and expound day-to-day terminology in its proper context.
2009 / 340 Pages / PB / Rs. 400 ISBN: 978-81-7446-742-3 / 51/2x81/2

2009 / 146 Pages / PB / Rs. 225 ISBN: 978-81-7446-789-8 / 71/4x91/2


Sales Promotion and Publicity / Industrial Pricing / Industrial Marketing for Global Markets / Business Ethics and Corporate Social Responsibility The book conforms to the syllabi of most of the Indian Universities and would serve as a useful text for students of MBA. CONTENTS INCLUDE: Introduction to Industrial Marketing / The Industrial Markets / Industrial Marketing Environment / Industrial Buying and Buying Behaviour / Managing Customer Relationship / Strategic Planning Process / Industrial Marketing Research and Demand Forecasting / Segmenting. covering the entire text. The book contains eighteen chapters that ideally cover a semester for an introductory course in Industrial Marketing. Targeting and Positioning / Industrial Products. study of Product Management has become imperative. This book deals with this vast subject in a very lucid manner. The salient features of this book are: Mind power: These are articles. case studies and write ups which have been taken from the leading practitioners across the globe. which can be used by the teachers to help the students in putting the theory to practice. There are case studies at the end of the book. Therefore. with several international brands in the market and with newer ways of product placement and product communication. Competition has become intense and chaotic with. locally assembled products in the unorganised sector and opening of the vast international arena both for imports and exports of products. with better products. the corporate world has realised the urgency and importance of learning the newer ways of product sales. on the one hand great international brands. 2006 / 234 Pages / PB / Rs. 325 ISBN: 81-7446-549-9 / 71/4x91/2 TEXTBOOK Instructor Manual Available 2008 / 654 Pages / PB / Rs. 375 ISBN: 978-81-7446-700-3 / 81/4x11 TEXTBOOK 49 . The objective of this textbook is to develop an interest among the students for the subject. Organizing and Controlling / E-commerce / Industrial Marketing Communication: Advertising. The chapters of this textbook are highly comprehensive. The book offers extensive and yet in-depth learning experience with interactive sessions. New Product Development and Services / Marketing Channels / Marketing Logistics and Supply Chain Management / Industrial Salesforce: Developing and Managing them / Industrial Salesforce: Planning. BBM and other diploma courses in management as well as practicing managers. for the students of Marketing Management. and is divided into twenty seven chapters. Each chapter of this book contains ‘mind power’ at the beginning and at the end. This is the first attempt by the author to bring out the essential facets of product management. The book contains a mix of text as well as research based articles. including Management Games and Case Studies that create a virtual world enabling the students imbibe the nuances of the subject with interest and comparative Product Management and New Product Development DR R K SRIVASTAVA Industrial Marketing HORY SANKAR MUKERJEE This book presents a broad perspective of the subject to develop a correct perception about it. on the other. 195 ISBN: 81-7446-478-6 / 61/4x91/2 TEXTBOOK Product and Brand Management U C MATHUR With an increase in the number of international players for almost all products. The language has been kept as simple as possible with the least use of technical words or jargons. Brands and Advertising/Brand Name Plans/Pricing Systems/Product Distribution Systems/ Advertising and Sales Promotion/Product Sales Management/Product and Public Relations/Part-IV Service Product Marketing/ Industrial Product Marketing/Product Exports and International Marketing/Case Studies 2007 / 530 Pages / PB / Rs. CONTENTS INCLUDE: Part-I Product Marketing and Economy/Market Potential for Countries/Customer Purchase Process/Marketing Research/ Marketing Controls/Part-II Introducing New Products and Product Life Cycle/Product Plans/Brand Value/Brand Equity and Brand Extensions/Part-III Organization Structure for Product Sales/Marketing Mix Factors and Products/Products. and specialists of the particular areas. This book covers the following topics: How to be an effective product manager? Changing job function of product managers How to select the right product managers? How to improve the efficiency of resources? Effective marketing plan New product development and selection procedure Factors that can influence the success of a brand Measuring brand equity and valuing brands Brand architecture Concept of UCP New product introduction The concept of Industrial Marketing has started gaining prominence in India since the last decade.

450 ISBN: 978-81-7446-728-7 / 71/2x91/2 Real Estate Market New Economy New Business BISWAJIT DAS. 395 ISBN: 81-7446-444-1 / 71/4x91/2 TEXTBOOK 50 . offers much detailed coverage of marketing. but also to the government and health policymakers in formulating the future policies and strategies of the healthcare sector. Scope and as a Discipline/ Marketing–Functions. the introduction of innovative technologies and a new breed of entrepreneurial managers are the main factors behind this industrial metamorphosis.. In the first section. Sales Promotion and Publicity/Personal Selling. Greater Noida ABHINAV CHATURVEDI. Shoppers' Stop Ltd. Chennai CONTENTS INCLUDE: UNIT I “Emerging Global Trends in Marketing”/A Review of Current Trends in Global Economic and Marketing Environment/ MNCs and their Strategies/U NIT II Basics in Marketing Management/From Barter to Complex Marketing-A Historical Perspective/Marketing–Core concepts. Bhubaneswar ASHIS KUMAR PANI. In the final chapter. Then we begin our discussion of the next major area of the marketing mix-promotion. In another part. Today’s healthcare market has become consumerdriven. we begin a twopart discussion of the fourth marketing mix variable-price. students. Birla Institute of Management Technology. The findings and suggestions of the study will be useful not only to the academicians. Jamshedpur 2005 / 394 Pages / PB / Rs. 195 ISBN: 978-81-7446-631-0 / 71/4x91/2 TEXTBOOK Instructor Manual Available 2005 / 208 Pages / PB / Rs. XLRI. IBAT. In next part. The rise of the patient as a consumer. Fundamentals of Marketing. Tasks and Philosophies/UNIT III Basics in Strategic Marketing/The Company's Marketing Environment/ Corporate Strategic Planning and Marketing/Research For Marketing Information/Forecasting Market Demand/Market Segmentation. This book. we begin a multi part discussion of research in marketing. This book focuses on the key concepts and functions that are common to most marketing situations. In next part. Patients are better informed and they know more about health and medical services. IIT. 275 ISBN: 81-7446-362-3 / 71/2x91/2 TEXTBOOK Marketing of Healthcare Services P G RAMANUJAM In recent years. Ghaziabad. CONTENTS INCLUDE: About Marketing / Marketing Research / Consumer Buying Behaviour / Business Buying Behaviour / Targeting Markets / Product Decisions / Managing Products / Distribution Decisions / Retailing / Wholesaling / Product Movement / Promotion Decisions / Advertising / Managing the Advertising Campaign / Sales Promotion / Public Relations / Personal Selling / The Selling Process / Pricing Decisions / Setting Price / Managing External Forces / Marketing Planning and Strategy / Index 2008 / 258 Pages / PB / Rs. This part also looks at the elements of good research including factors that distinguish good research from poor. Sales Force Management and Direct Marketing/Marketing Channels and Physical Distribution/Relationship Marketing/UNIT V Markets and their Behaviour/Consumer Market and Buying Behaviour/Industrial Marketing/Services Marketing/Global Marketing/UNIT VI Marketing Cases 2004 / 522 Pages / PB / Rs. Customer Care Associate & Department Manager. teachers. It is against this background that this book has been developed as the marketing of hospital services assumes significance in the field of hospital management. 220 ISBN: 81-7446-456-5 / 71/4x91/2 TEXTBOOK Marketing Management text & cases S JAYACHANDRAN. It (the book) covers the entire gamut of this core course ‘Fundamentals of Marketing’. we take all that has been discussed to this point and see how marketers use this information to manage business decisions. Target Market Selection and Market Positioning/ UNIT IV Assembling of Marketing Strategic Variables/Product Decisions/Pricing Decisions/Marketing CommunicationAdvertising. the healthcare sector has become very competitive and is changing rapidly. In the next Fundamentals of Marketing ATUL NAYAK Customer Relationship Management An Indian Perspective MUKESH CHATURVEDI. hospital management and its personnel. we lay the groundwork for our study of the field of marketing with a close look at marketing key concepts and the important tasks marketers perform. we take a close look at the key concepts all marketers should consider when faced with product decisions. 2009 / 308 Pages / PB / Rs. we cover the basics of distribution including defining what channels of distribution are and why these are important.

Professor and Head. Global Business Solutions Marketing Research DR. focused on conceptual clarity / Topics are logically sequenced in accordance with the syllabus of Osmania University / Multiple choice questions and fill in the blanks are given at the end of each chapter / Previous question papers are presented for students’ reference / Model questions and some questionnaires are also provided to benefit the students for their projects / To facilitate the students to analyse the data with the help of statistical tools 2008 / 404 Pages / PB / Rs. Brand Management has been written against this backdrop of redefinition of value and value creation processes. Product superiority is no longer the sole driver of business performance since high quality products are all-pervasive. An excellent and informative book combining yoga. Hyderabad DR. Faculty member. David Frawley CONTENTS INCLUDE: Competition and Brand / Concept of a Brand / Brand Evolution / Brand Positioning / Brands and Consumers / Brand Equity / Brand Inside and Outside / The Extensions / Brand Over Time / Brand and Firm / Cases / Index CONTENTS INCLUDE: Expanding Horizons of Intelligence / Feng Shui for Emotional Intelligence / Understanding Process of EmotionsEast and West / Rainbow of Emotions / e-Dramas and Alchemy of Strokes / Breathing as Trasformational Tool / Normal to Natural Intelligence 2009 / 230 Pages / PB / Rs. 125 ISBN: 81-7446-034-9 / 51/2x81/2 TEXTBOOK 51 . ayurveda and new age teachings for body and mind in a unique and insightful manner. P NARAYANA second edition personality development Brand Management text and cases HARSH V VERMA. As the product transcends its traditional role of satisficer. Effective branding gives a firm immunity from the parity spiral that can suck companies into ruinous pricing wars. Dr. 295 ISBN: 978-81-7446-616-7 / 71/4x91/2 This is the manager’s handbook of how to become more effective in your dealings with people. generic entities and a powerful brand can transform products into value powerhouses that command customer preference. Delhi Recipient of ISTD Book Award. Her book helps heal the heart. You will be able as a result to get more done in less time—and what you do will be accepted and more effectively implemented than before. though market forces debilitated the products and assets that firms once banked upon to create wealth. SPECIAL FEATURES Covers all the relevant topics of the Marketing Research / Written in simple. FMS. Mala Kapadia has made an important contribution to the study of emotional intelligence and its connection to our inner being. University of Hyderabad 2009 / 78 Pages / PB / Rs. CBIT. CEO. 125 ISBN: 978-81-7446-721-8 / 61/4x91/2 The Art of Effective Communication CHARLES J MARGERISON This textbook on Marketing Research presents extensive coverage of the syllabus of many Universities in the country and more specifically Osmania University.2009 Heart Skills Emotional Intelligence for work and life MALA KAPADIA The twentieth century witnessed dramatic changes in the concept and process of value and value creation. loyalty and commitment. School of Management Studies. Delhi University. Dr. brands and branding acquire a dominant role in re-defining marketplace performance. It enables you to get your message across and understand others more quickly. G V R K ACHARYULU. School of Management Studies. lucid style. 1998 / 206 Pages / PB / Rs. 325 ISBN: 81-7446-480-8 / 71/4x91/2 TEXTBOOK Foundation of Success SUBHASH JAGOTA. 350 ISBN: 978-81-7446-723-2 / 61/4x91/2 fourth edition Instructor Manual Available 2006 / 476 Pages / PB / Rs.

. 295 ISBN: 978-81-7446-571-9 / 61/4x91/2 ‘Much of what is stated would be known to many people in the banking system when they are junior officers. State Bank of India 2008 / 140 Pages / PB / Rs. D. Khadi Gram Udyog DR. Biswajeet Pattanayak. Cameroon A brilliant book which will change your life.. Rajya Sabha Mr.Litt. but when they become leaders(bosses). Mayor City of Cambridge. IFIM.University of Cambridge Congratulations! Good Work! Very impressive. Padmashri Dr. 195 ISBN: 81-7446-530-8 / 61/4x91/2 Leadership’s Winning Software Banking on Motivation and Morale M C JACOB. 150 ISBN: 81-7446-254-6 / 51/2x81/2 52 . Hughes Hall.W. Dr. USA A most encouraging book to be kept close at all times. Pritam Singh MDI. Former Director IIBM. Californria. Gurgaon second edition 2007 / 150 Pages / PB / Rs.. a rare find. Dr. they tend to forget the wisdom’. Germany An Excellent book. yet to be discovered. It provides a fascinating reading. CEO. University of Cambridge 2007 / 250 Pages / PB / Rs. Founder Director ASBM. Should be one of the books within easy reach. 200 ISBN: 978-81-7446-694-5 / 61/4x91/2 Succeeding through Communication SUBHASH JAGOTA. D. C. Bhubaneshwar A masterpiece. It is a book. Moseley. IIM.. Film Critics. Guwahati. Lucknow & Indore.. State Bank of Indore Power of One ABHISHEK MISHRA. Global Business Solutions 2009 / 102 Pages / PB / Rs. as each of us will be able to relate to some of the thoughts and concepts expressed here and yet find something new. Tchefor J. Researcher Particle Physics and Mechanics.. Ahmedabad ‘Most of the concepts chiseled with paramount perfection by Mr. which educates and enables each individual to decide which path to happiness he should follow.. Prof. Ying Zhang. Resonance sparkled by the book is enormously helpful when you are bewildered by the difficulties and need these ideas to carry on treading your journey. Ex. Alexander Blandl.. Mishra's book brings a unique and refreshingly holistic view where both philosophy and techniques are judiciously combined. NILANJAN SENGUPTA. Managing Director. which lies within us. Very Impressive indeed. Global Business Solutions 2001 / 168 Pages / PB / Rs. Bangalore Happiness is a Choice Choose to be happy J S MISHRA. 150 ISBN: 978-81-7446-722-5 / 61/4x91/2 third edition Succeeding in Interviews SUBHASH JAGOTA. Once you get caught in the book. Its like a thread that chains all the everyday shining ideas together.2008 Emotional Intelligence myth or reality DR. GM. Yogendra Narayan Secretary General. Professor.A. The book is very well written and has a rhythmic river-like flow. UK I have read the book with great intrest and found it very useful. Alliance Business Academy. a gem. CEO. The Right Worshipful. CEO. 295 ISBN: 81-7446-543-X / 61/4x91/2 This book delves deep into the nature of happiness and analyses its constituents.R. Bangalore CONTENTS INCLUDE: Section-I: Emotional Intelligence -Myth or Reality/Emotional Intelligence: The Genesis/Emotional Intelligence – Theory and Research Work/Section-II: Dimensions of Emotional Intelligence/‘Self’ and Emotional Intelligence/Social Dimensions and Emotional Intelligence/Section-III: Applications of Emotional Intelligence/Emotional Intelligence in Classroom/Emotional Intelligence at Workplace – Leadership Dimensions/Emotional Intelligence – Group and Organizational Effectiveness/Bhattacharya Instrument on Emotional Intelligence (BEIS-In)/Guidelines to Improve Emotional Intelligence 2007 / 234 Pages / PB / Rs. Sc. Mckinsey Consultants. Professor. Prof. Fellow (AIMA) Former Professor IIM. Senior Tutor.D. Peter Richards. Shri R. Ph. Viswanathan. L.personality development Recipient of ISTD Book Award..D. Jacob are ground breaking and original as they emerge from his substantial experience in serving the internal and external customers of mainstream banking’. The President. MOUSUMI S BHATTACHARYA. Dy. Phillipa Slatter. The book is like a mirror reflecting the secret knowledge. it's difficult to put it down -such is its captivating power.

personality development Competency based Interviewing Skills S PRABAKAR KAMATH Business Communication and Personality Development Lessons for Paradigm Change in Personality BISWAJIT DAS. Thoughts. Faculty of Management Studies and Former Creativity for Managers ALAN BARKER Pro-Vice-Chancellor. holiday retreat. The book is primarily meant for core and elective subjects in the syllabus of MBA.2005-2006 “Offers a pragmatic and persuasive framework for fostering innovation and improvement.Tech. Delhi University O P CHOPRA.” -National Herald 1998 / 128 Pages / PB / Rs. influencing and touchy. This book speaks on the traditional knowledge of communication and business communication. Delhi 2004 / 322 Pages / PB / Rs. The book believes that the power of communication through proper pedagogy can create a magic in the business and society. managers and professionals from all walks of life in the new economy.E. The book emphasizes on the topics which are utterly relevant for students. Former Dean. MBBS. TQM. and has radical chapters on neuro-linguistic. food culture. etiquette. Professor. 275 ISBN: 81-7446-504-9 / 71/4x91/2 TEXTBOOK You can Beat your Stress DEBASHISH SENGUPTA. 275 ISBN: 81-7446-451-4 / 61/4x91/2 53 . Hospital Management and all kind of personality development programs designed for campus interviews and personal interviews. budding managers. It comprehends a vast array of subjects applicable to humanity. 125 ISBN: 978-81-7446-686-0 / 61/4x91/2 This book highlights the need. ultimate and must for everybody globally. The language provided in the book is concise. motivation. It is essential. 95 ISBN: 81-7446-544-8 / 61/4x91/2 Recipient of DMA-NTPC Book Award-2004 Passion to Win ABAD AHMAD. B. spiritual journey apart from interpretations on Stephen Covey. decision making. the twin elements of creativity. lucid and forceful. for their business development strategies. IPSEETA SATPATHY 2008 /122 Pages / PB / Rs. 250 ISBN: 81-7446-389-5 / 61/4x91/2 Recipient of ISTD Book Award. text and cases scientifically conceived in the book motivate the readers to make their learning experience interesting. Dale Carnegie.. 2006 / 330 Pages / PB / Rs. Shiv Khera. B. PGDM. Lal Bahadur Shastri Institute of Management & Technology 2007 / 64 Pages / PB / Rs. 150 ISBN: 978-81-7446-590-0 / 61/4x91/2 Personality Development Planning your Success in Campus Interviews and Job Fairs G SUBRAHMANYAM V KRISHNA MOHAN V V VARA PRASAD 2008 / 92 Pages / PB / Rs. Assistant Professor. neuromarketing. The topics that are befitting to hyper-competitive environment where 'change' is the only thing that is 'constant'. 145 ISBN: 81-7446-078-0 / 61/4x91/2 Stress Management through Ancient Wisdom and Modern Science DR UMESH SHARMA 2005 / 390 Pages / PB / Rs. good health. Muriel James. Tourism Management. importance and essence of business communication and personality development in the domain of business under the turbulent times. Faculty of Management Studies (FMS).

Banking. Whether it is an explanation of how firms work. Bhubaneswar ASHIS KUMAR PANI. Taxation. Small and Medium Enterprises (MSME) Cluster in Indian Context / Why Does Cluster Analysis Matter? / Prospects and Challenges of Micro Clusters 2009 / 174 Pages / PB / Rs. The purpose of this Dictionary is to enable the reader. 175 ISBN: 978-81-7446-665-5 / 71/4x91/2 TEXTBOOK Microeconomic Theory and Applications (Part II) S K AGARWALA Real Estate Market New Economy New Business BISWAJIT DAS. Jamshedpur 2005 / 394 Pages / PB / Rs. This dictionary includes some selected terms concerning to the topics on International Trade. 200 ISBN: 978-81-7446-857-4 / 51/2x81/2 This book is a successful attempt to analyse and explain the various aspects of clusters with particular reference to the micro and the small enterprises in the country. It presents a global view of Micro Clusters as a valuable option in strategic economic planning and development of the society. At some appropriate places. It would prove to be useful for the general reader who comes across these terms in the financial pages of newspapers as well as in specialist magazines. CONTENTS INCLUDE: Introduction / Migration of Micro and Small Enterprises to Micro Clusters / Do Micro Clusters Benefit Communities? / Micro Clusters & Economic Performance / Overview of Micro. or people vote. Be Local SOMANATH V S SOMANATH Dictionary of Economics B NANDHAKUMAR Economics is the basis of our daily lives. IBAT. 145 ISBN: 978-81-7446-666-2 / 71/4x91/2 CONTENTS INCLUDE: Monopoly / Price Discrimination / Monopolistic Competition / Oligopoly / Factor Pricing / Some Aspects of Factor Pricing: Monopsony and Economic Rent / Intertemporal Choice / Choice Under Uncertainty / General Equilibrium / Market Failure / Asymmetric Information / Public Goods and Externalities TEXTBOOK . to face economic affairs in his day-to-day life. or customers buy. which students will need to learn when studying for examinations at various levels. 2010 / 248 Pages / PB / Rs. who is not equipped much with the knowledge of economics. 550 ISBN: 978-81-7446-824-6 / 71/4x91/2 CONTENTS INCLUDE: Introduction / Concepts of Demand and Supply / Elasticity of Demand and Supply / Revenue / Indifference Curve Analysis / Income–consumption and Price–consumption Curves / Income and Substitution Effects / Applications of Indifference Curves / Revealed Preference / Short-run Production Function / Long-run Production Function / Cost of Production / Perfect Competition 2008 / 238 Pages / PB / Rs. It reiterates that the cluster development approach undeniably enables the micro and the small enterprises to withstand the challenges thrown by the global competition. line drawings have been incorporated to supplement the meaning of a word explained by means of a diagram. even if we do not always realize it. Industry. Finance. The book will be useful to the community of teachers in finance and economics and also for the policy-makers in the fiscal and monetary field.economics Micro Clusters Feel Global. and Public and Private Companies. economists have examined evidence and produced theories which can be checked against practice. XLRI. This dictionary aims to cover the main aspects of the study of economics. Every effort has been made to write the entries in a clear and lucid style to provide both straightforward definitions and invaluable background information. 300 ISBN: 978-81-7446-801-7 / 51/2x81/2 Microeconomic Theory and Applications (Part I) S K AGARWALA Transforming Present Economic Challenges into Global Prosperity EDITED BY NISHITH DUBEY IRA BAPNA 2010 / 400 Pages / PB / Rs. Demand and Supply theories of the firm. 395 ISBN: 81-7446-444-1 / 71/4x91/2 TEXTBOOK 54 2008 / 162 Pages / PB / Rs. or government subsidises.

health and safety standards for everything from electronics to food are making it difficult for the world’s poorer nations to export their products to developed countries—but the right approach could turn these barriers into newer opportunities. Challenges And Prospects/The Services Sector in India/Infrastructure Development and Policy/ Present Labour Environment/Globalisation of The Economy: Trends and Issues/Foreign Trade Environment/Foreign Direct Investment 2009 / 360 Pages / PB / Rs. therefore. etc. 100 ISBN: 978-81-7446-597-9 / 61/4x91/2 55 . and other such issues are covered in the third and fourth part of the book. 750 PB / ISBN: 81-7446-375-5 / Rs. impact of FIIs on the movement of Indian stock market during US economic crisis. Indicus Analytics 2008 / 50 Pages / PB / Rs. a key to assorted data problems. 495 ISBN: 978-81-7446-749-2 / 71/4x91/2 Instructor Manual Available 2004 / 650 Pages / 71/4x91/2 HB / ISBN: 81-7446-376-3 / Rs. therefore. opportunities and challenges of IP telephony. Selling and Intertemporal Choice/Choice Under Uncertainty/ Production Function/Cost/Perfect Competition/ Monopoly and Monopolistic Competition/Price Discrimination and the Two-Part Tariff/Oligopoly/Game Theory/General Equilibrium with Pure Exchange/ Production and General Equilibrium/Welfare/ Externalities/Public Goods/Asymmetric Information 2007 / 392 Pages / PB / Rs. the developing economies and communities are facing increasing economic. social and cultural hardships.economics Business Environment SURESH BEDI. study of effectiveness of banner advertisements among young executives. 2009 / 314 Pages / PB / Rs. Developing and developed countries. and so on. 325 TEXTBOOK Microeconomics S K AGARWALA. changing global scenario of mergers and acquisitions in service sector. competence of the economy to face US meltdown. The present book deals with some of these issues broadly classified into four parts. fingerprint authentication using supervised neural network. problem of effort estimation. Delhi. open ID based system architecture for social network interoperability. LAVEESH BHANDARI. demand forecasting in supply chain management using neural network. 195 ISBN: 81-7446-554-5 / 71/4x91/2 TEXTBOOK Economic Freedom for States of India 2007 BIBEK DEBROY. Stringent environmental. have a shared responsibility to ensure that new requirements promote environmental protection. impact of foreign direct investment on export and imports. a study on the need of internet security for consumers at various levels. Rural marketing. This book. International Management Institute (IMI). businesses and organizations. 495 ISBN: 978-81-7446-669-3 / 61/4x91/2 Strategies of Developing Countries Opportunities & Challenges EDITORS SANJAY DUBEY RAJENDRA JAIN In different parts of the world. The first part covers the study of behavior of investors in insurance sector. data warehousing. corporate governance at crossroads. Delhi University CONTENTS INCLUDE: Preferences/Utility/Budget Constraint/Choice/Demand/ Revealed Preference/Slutsky Equation/Buying. intensity of e-banking products and services usages in public and private sector banks. Professor. The second part mainly deals with corporate entrepreneurship and the pursuit for competitive advantage. the impact of IT & media on the capital market and equity research. Rohtak Globalization and Sectoral Development EDITED BY RAJ AGRAWAL RASHMI BANGA A N BHATTACHARYA CONTENTS INCLUDE: The Nature and Dynamics of Business Environment/ Key Indicators of Macro-Environment/The Dynamics of Business Environment And Corporate Adjustment/ Risks in Business Environment/Business Ethics and Corporate Social Responsibility/The Structure and Working of An Economy/Determination of National Income/The Process of Economic Growth/Business Cycles/The Dynamics of Inflation/How Monetary Policy Works/The Operation of Fiscal Policy/Nature And Resources of Indian Economy/Current State of Growth Environment/The Process of Economic Reforms/ Current Fiscal Environment/Monetary and Credit Policy Environment/Current Inflationary Scenario/The MRTP Act and the Competition Law/Technological Environment/Corporate Governance/Consumer Protection/Competitive Environment/Indian Money Market/Indian Capital Market/Pattern of India’s Industrialisation/Present Industrial Policy Environment/Public Enterprise Reforms and The Disinvestments Programme/The Small Scale Industry: Current Status. The developing countries must adopt an integrated approach to deal with current economic breakdown and varying circumstances of all the aspects of political and cultural environment. Director. MDU. makes an attempt to focus on a wide range of subjects and issues that exist in today’s vibrant and competitive environment.

he not only initiated several new measures and set new directions. This book has been designed keeping in view the standard requirements of the undergraduate and postgraduate students of various areas of Economics. Delhi Instructor Manual Available 2000 / 818 Pages / PB / Rs. This book deals with these and almost all issues connected with the power sector. The book has been written in a clear.K. Shahi brings with him a wealth of practical experience in implementing power projects and managing operations within the power sector. which has been enriched by his experience as Secretary in the Ministry of Power. Mr. Kirit S.V. Shri Shahi provides an insider's view on the important measures and initiatives taken during this period. This book captures all the recent developments in the international economics and business scenario. its management and its efficiency. international relations. This book describes the changes that occurred over the Tenth Five Year Plan period in the sector. but also gave shape to a vision of what the country needs in the future. The competitive tariff-based bidding for ultra-mega power projects which led to unprecedented low electricity tariff is one of his major contributions. 345 ISBN: 978-81-7446-648-8 / 71/4x91/2 Second Edition Business Economics M ADHIKARY 2007 / 496 Pages / HB / Rs. R. CONTENTS INCLUDE: International Economics and Trade / Analytical Tools of International Economics / Theory of Comparative Costs / Modern Theory of International Trade or Heck Scherohlin Theory / Gains from International Trade / International Trade: An Engine or an Obstacle to Economic Development / Terms of Trade / Tariffs and International Trade / Contribution of Economic Growth to International Trade – An Analysis of Growth Parameters / Free Trade vs Protection / Non-Tariff Trade Barriers – Quota System / Dumping and State Trading / Balance of Payments / Foreign Trade Multiplier / Monetary Policy – Fiscal Policy Mix: Internal and External Balance / Foreign Exchange Management / International Business Environment . and this book would be a valuable basis for formulation of future strategy at the national level and in the states of India. Planning Commission. The contents of the book are divided into four parts. IILM. International Business and Management. 250 ISBN: 81-7446-215-5 / 71/4x91/2 CONTENTS INCLUDE: Part 1 Concepts And Techniques Business and Economics / Forms and Facets of Business Organisation / Forms and Fallacies of Economic Analysis / Basic Concepts and Precepts / Basic Tools and Techniques of Economic Analysis / Part 2 Microeconomic Analysis Of Business Units Market Analysis / Consumption and Demand Analysis / Production and Supply Analysis / Cost Analysis / Industry and Market Structure Analysis / Theory and Models of Firm and Industry / Business Risks and Uncertainty Analysis / Part 3 Macroeconomic Analysis Of Business Environment Macroeconomic Environment of Business / Macroeconomic Concepts of Stocks and Flows / Macroeconomic Analysis / Macroeconomic Problems of Fluctuations and Growth / Government and Business: Macroeconomic Policy Matters / Part 4 Overview And Integration Foundations of Economic Analysis / Business Ethics and Economic Offences / Business Cases TEXTBOOK 56 . Parikh. by a man who has seen it all. Pachauri Director General. its development. No one interested in this sector can afford to miss this book.V.An Overview / Strategy towards Globalisation / Theory of Economic Integration: Customs Union / Theory of Economic Integration: Regional Blocs and Groupings / WTO Framework: An Analysis and Future Policy Options / International Financial Institutions – IMF and World Bank TEXTBOOK Shri R. the Accelerated Power Development Reforms Programme (APDRP). The Energy and Resources Institute (TERI) & Chairman. Shahi has been deeply involved in policy-making and implementing some of the most important reforms in the power sector. 295 ISBN: 81-7446-216-3 / 71/4x91/2 TEXTBOOK Instructor Manual Available 2000 / 622 Pages / PB / Rs. Shahi providing his deep understanding of the power sector and the insights that he has gained in yet another book that comes at a critical juncture of the country's development. Yojana Bhavan It is indeed very heartening to see Mr.economics Towards Powering India Policy Initiatives and Implementation Strategy R V SHAHI International Economics RAJ KUMAR International Economics is one of the most important and dynamic disciplines of economics. crisp and lucid style. The subject has become all the more complex and interesting because of the intricacies involved in economic factors. Electricity Policy and Tariff and other Policies required to operationalize the Act. 595 ISBN: 81-7446-559-6 / 61/4x91/2 second edition Business Environment RAJ AGRAWAL. and the initiation of Rajiv Gandhi Grameen Vidhyutikaran Yojana (RGGVY) were some of the initiatives that Shri Shahi was involved in. Authentic (up-to-date) data and proper illustrations have been provided to facilitate proper understanding of the subject. India's growth and economic progress depends critically on the growth of the power sector. Member. In that position. The book has a special section on Case Studies which contains cases pertaining to International Economics and International Business. and the socio-economic environment. R. The Electricity Act 2003. Dr. Intergovernmental Panel on Climate Change (IPCC) Instructor Manual Available 2008 / 552 Pages / PB / Rs. All of this is put forward with rigour and analysis in his new book.

The power sector requires an investment of more than Rs. etc. 2005 / 710 Pages / HB / Rs. The book presents the text explaining the principles of managerial economics in a candid manner. input-output analysis. presented in the fourth chapter. professionals and investors in power sector. sensitize the readers about exploring the various possibilities open for the transfer of control and ownership from the State Owned Enterprises (SOEs) to the private sector. advertising. It also examines the effects of privatization from various angles like. low Plant Load Factor in some plants. generation.000 ckm is contributed by Central Government. inefficient use of energy. The sixth chapter incorporates the case studies on privatization. The emphasis of the book is on relating principles of microeconomics at the firm level and discusses basic techniques in managerial economics. The modalities of the privatization. The book is organized into seven chapters. inadequate rural electrification. Union Government and States are seized of these problems. The second chapter presents a detailed account of privatization models and their relevance to policy formulation. elasticity of demand and supply. 450 ISBN: 81-7446-369-0 / 61/4x91/2 Privatization models and experiences R K MISHRA D GEETA RANI Privatization has been the most widely used and extensively debated topic in the world for the last quarter century. The power sector at present suffers from shortages. The book has been written in a simple and reader friendly style. distribution effects and so on. location decision. distribution and transmission. demand forecasting. about 50. 350 ISBN: 978-81-7446-691-4 / 71/4x91/2 TEXTBOOK Where is Oil in National Reforms FOREWORD BY KIRIT PARIKH PARAG DIWAN DEBESH C PATRA 2008 / 304 Pages / PB / Rs. effects of taxation. The third chapter deals with the key perspectives of privatization. market analysis and price determination under different market structures. The first chapter introduces the reader to the theory of privatization. profit analysis. Out of 1. CONTENTS INCLUDE: Introduction / Basic Techniques in Managerial Economics / Demand and Supply / Elasticity of Demand and Supply / Demand Forecasting / Cost Analysis / Production Analysis / Profit Analysis / Input-Output Analysis / Investment Decisions / Market Structure and Price Determination / Perfect Competition / Monopoly / Imperfect Competition / Pricing Methods and Approaches / Theories of the Firm / Business Decision Making Under Risk and Uncertainty / Advertising / Location Decision of a Firm / Effects of Taxation / Welfare Economics / Introducing Macroeconomics / National Income: Concepts and Measurement / Consumption. demand and supply. theories of firm. employment. linked to the privatization studies. The Central Government has entered this sector only after 1975. fuel shortages. etc. business decision under risk and uncertainty. It will continue to play an important role in future too. 595 ISBN: 978-81-7446-656-3 / 61/4x91/2 57 . This book “Indian Power Sector – Challenge and Response” highlights these problems and also gives some suggestions to combat these troubles. And as all of us know. production analysis.. The students as well as the working managers will find it an effective tool for making decisions on microeconomic problems.00. Savings and Investment / Money. 8 lakh crore so as to have one of the best and contemporary power infrastructures in the world. Interest and Expectations / Investments. Private participation is encouraged. The book considers various policy issues of the governments in relevance to the privatization. investment decisions. This book will be of immeasurable use to all the technocrats. at length. MDI.economics second edition Managerial Economics ATMANAND. Gurgaon Indian Power Sector Challenge and Response R V SHAHI This book is an attempt to assist students who have little or no prior knowledge of the subject.LM Model / Theories of Inflation / Balance of Payments and the Foreign Sector / Globalisation of Indian Business / Economic Environment of International Trade / Glossary / Index Electricity is a concurrent subject. The fifth chapter summarizes the international experiences with privatization. CONTENTS INCLUDE: Introduction / Privatization: Theories and Models / Privatization: Key Perspective / Modalities of Privatization / International Experiences / Case Studies / Annotated Bibliography 2008 / 174 Pages / PB / Rs. cost analysis. and has played an important role by contributing about 32% of the total generation capacity of the country. pricing methods and approaches. Brief annotations of path-breaking works on privatization have been included in the seventh chapter. 295 ISBN: 978-81-7446-674-7 / 71/4x91/2 Instructor Manual Available 2008 / 768 Pages / PB / Rs. high level of Aggregate Technical and Commercial Losses. as also its slow pace. up to 1975. Interest and Income: IS .000 ckm of high voltage transmission lines. This book will help the researchers to overcome the methodological problems by making available at their dispense the various theories and models. all were handled practically only by the State Electricity Boards.

CONTENTS INCLUDE: Introduction to Managerial Economics / Managerial Economics vis-à-vis Economic Analysis: An Overview / Objectives of the Business Firm / Fundamental Concepts of Economics / Law of Demand / Elasticity of Demand / Demand Forecasting / Consumer Behaviour: Cardinal Analysis / Consumer Behaviour: Ordinal Analysis / Production Function / Economies of Scale / Cost Analysis / Price Determination: Perfect Competition and Monopoly / Price Determination: Monopolistic Competition and Oligopoly / Dumping and Transfer Pricing / Business Cycles / Inflation and its Applications / National Income Analysis / Balance of Payments / Monetary Policy / Fiscal Policy / Theory of Multiplier / Theory of Income. CONTENTS INCLUDE: Part 1 Environment of Business / Business Environment / Economic Environment / Technological Environment / Political and Government Environment / Constitutional Environment / Part 2 Economic Policies / Inflation / Fiscal Policy / Foreign Trade Policy / Economic Reforms / Industrial Policy / Monetary Policy / Public Sector / Privatisation / Development Planning / Small Scale Industries / Industrial Sickness in India and its Exit Policy / Part 3 Legal Environment / Company Law / Industries (Development and Regulation) Act. For the last more than a decade or so.Culture. Regional Groupings. which influences business decisions. Global and Socio . particularly students at graduation and postgraduation levels. who are wandering for an ingenious and evocative solo textbook on the subject. Output and Employment / Contemporary Issues in Managerial Economics 2008 / 406 Pages / PB / Rs. 195 ISBN: 978-81-7446-692-1 / 71/4x91/2 TEXTBOOK CONTENTS INCLUDE: Nature and Scope of Business / Forms of Business Enterprise / Public Sector Enterprises / Business as a System / Business and Environment Interface / Business Objectives / Business Ethics and Values / Corporate Governance / National Income / Indian Agriculture / Related Issues / Relationship among Government. Competition Law. 1951 / MRTP Act / The Competition Bill. 2001 / Foreign Exchange Management Act / Consumer Protection / Intellectual Property Rights / Value Added Tax / Part 4 Socioculture Environment / Ethics / Social Responsibility of a Business / Corporate Governance / Socio-cultural Environment / Indian Rural Market / Part 5 Financial Environment / Indian Financial System /Development Banking / Stock Exchange and SEBI / Commodity Exchange / Part 6 International Environment / Globalisation / World Trade Organization & India / Regional Groupings / The IMF / International Bank for Reconstruction and Development (World Bank) / Multi National Corporations / FDI in India / The Environment TEXTBOOK Instructor Manual Available 2007 / 612 Pages / PB / Rs. The basic concepts of the subject have been elucidated in these wide-ranging chapters with suitable examples. Business and Industry / Industrial Policy / Privatisation / Problems and Prospects of Small Scale Industries / Industrial Growth of India / Industrial Sickness / Status of Entrepreneurship in India / Social Responsibilities of Business / Technology Environment / Monetary Policy / Fiscal Policy / Finances of Union and States / Features of Global Business / Globalisation / Infrastructure Development (Infrastructure Perspectives) / Multinational Corporations / International Business Risks 2008 / 210 Pages / PB / Rs. CEO and Dean. VAT. Technological.economics Managerial Economics KARAM PAL SURENDER KUMAR Business Environment VIVEK MITTAL. Delhi University CONTENTS INCLUDE: Exploring the Subject Matter of Economics / Supply and Demand / Households / Perfect Market Structure / Imperfect Market Structure / Input Markets / Exploring International Economics / Introduction to Macroeconomics / Introduction to National Income Accounting / The Classical System: The Full Employment Model / The Keynesian Model / Money in the Modern Economy / Inflation / Macroeconomics in an Open Economy / Solution to Numerical Questions / Index 2008 / 324 Pages / PB / Rs. 175 ISBN: 978-81-7446-655-6 / 71/4x91/2 TEXTBOOK 58 . Corporate Governance. All the chapters have been designed in a lucid manner and the details provided in this text are in self-instructional manner. Effort have been made to include the current topics like WTO. Narayan College of Management. It is expected that the readers would find this book quite valuable and receptive. FEMA etc. 325 ISBN: 81-7446-557-X / 81/4x11 Business Perspectives S PRABAKARAN second edition Principles of Economics S K AGARWALA. Bareilly The present book on Managerial Economics is an attempt to come up to the expectations of those readers. Managerial Economics is being taught as a compulsory course in all the management programmes where the students wish to have a textbook in self-instructional format for their quick learning of the fundamentals. 280 ISBN: 978-81-7446-677-8 / 71/4x91/2 TEXTBOOK This book is an effort to make the students of management and commerce understand about the environment about which they have to take decisions in future. Extensive effort has been made to cover all the aspects of external environment that is Political.

Mergers and Acquisitions. India has become one of the attractive destinations for overseas investment as adduced by FDI inflow figures of India which have reached a historic high in recent years and is ranked 3rd among the most attractive locations for foreign investments by UNCTAD. This book contains 50 research papers contributed by scholars in the field of micro finance. Innovation in Micro Finance. hiring and knowledge updation of human resources through training to meet the challenges of the economy. The articles in this book highlight the opportunities and challenges faced by the banking and finance sector in the country. The fact to be noted here is that a large amount of foreign direct investment has been chasing too few sectors like Computer Software & Hardware. E-Banking. The articles on Risk Management highlight the problems witnessed by the bank due to default in payment and the dynamics of credit risk. hence retaining the talent is another challenge in front of the banks. The reforms undertaken in India since 1991 have unleashed the potential growth of the economy and stimulated trade. Changes in economic scenario are responsible for various banking reforms. research scholars and industry professionals in the banking sector. In order to have symmetric growth across the country through micro finance. These topics are of great interest to academicians. It is flexible in nature and is acclaimed globally as a tool for eradicating poverty and improving the socio-economic condition of the disadvantaged of the society. This book discuss the wonders and the blunders of foreign direct investments in the post Liberalisation era in India. Customer Relationship Management in Banking. Bangalore. into the formal financial system and enabled them to access credit and fight poverty. the origin and growth of the sector over a period and the impact of advancement in technology on the sector. and Issues in Micro Finance. Micro Finance and Poverty Eradication. Retail Banking. outsourcing and the entry of multinational enterprises under the banner FDI. Micro finance institutions have expanded the frontiers of institutional finance and have brought the poor. The papers on the topic of CRM make an attempt to unfold the customer relationship management in banking and financial sector and discuss how customer centric organizations have won high net-worth customers. researchers and practitioners. HR Issues in Banking. policy orientation is getting shifted to states and communities with high poverty and low micro finance concentration. 595 ISBN: 978-81-7446-843-7 / 71/4x91/2 This book is a compilation of the articles received on twelve major contemporary issues namely. Financial Services and Automobiles. The inflow of Foreign Direct Investment (FDI) increased rapidly during the late 1980s and the 1990s in almost every region of the world revitalizing a contentious debate about the costs and benefits of FDI inflows. Talent is scarce. These have been categorized into the following five theme parts: Micro Finance in Priority Communities and Priority States. Present day mantra of effective and efficient delivery of credit through innovation and technology for the masses is discussed under innovations for micro finance. they are presented separately. 795 ISBN: 978-81-7446-807-9 / 71/4x91/2 59 . In recent years. for the National Conference on “Contemporary Issues and Challenges in Banking and Financial Sector in India” organized by RNS Institute of Technology. Role of Banks and Issues of Banking Sector. The articles on this topic deliberate upon several HR issues such as identifying. 2010 / 728 Pages / PB / Rs. 950 ISBN: 978-81-7446-848-2 / 71/4x91/2 Macro Dynamics of Micro Finance EDITORS DANIEL LAZAR P NATARAJAN MALABIKA DEO Micro finance is one of the most efficient and effective tools to fight against poverty. Case studies on poverty eradication and regional developments with micro finance are presented in different parts. Risk Management. Globalisation issues in banking. 2010 / 612 Pages / PB / Rs. Issues which are new and important for up scaling micro finance are also presented for the benefit of readers. Capital Market and Banking Sector. Microfinance. and therefore. Merchant The Impact of Foreign Direct Investment on Indian Economy EDITED BY AROCKIA BASKARAN J J SOUNDARARAJ Contemporary Issues and Challenges in Banking and Financial Sector in India EDITORS U BHOJANNA S N MURTHY Globalisation of economic activities has increased the importance of multinational enterprises in the development process of a country. 2010 / 334 Pages / PB / Rs. It also contains the contributions of foreign direct investment to India which require investments that will strengthen the infrastructure industries and services that are so essential for sustainable growth and also for the social well-being of the poor and marginalised. This volume would be used as ready reference materials for further enhancement in various aspects for better micro finance and micro finance industry. especially poor women. Micro Finance for Regional Development.

The present work provides a balanced view of the various institutional participants and markets in the Indian financial system. The work presents a unique mélange of a descriptive narration of the operations of the financial system with a sufficient amount of theory so that the learner understands the principles underlying therein. role of technology in banking sector and history and future expectations of Indian banking sector. eloquence. The content of the book has been supported with a good number of keywords and annexures. The text aims to familiarize students with the reasons for banks’ existence. business models. commerce and other sectoral programmes. This book will be of immense benefit to the students appearing for various diplomas in banking as well as banking industry professionals at large. and the recent trends impacting the banking business. As Dynamics of Financial Markets and Institutions in India R M SRIVASTAVA DIVYA NIGAM The Kernel of the present work with its unique concoction of innovativeness. principles of banking. products. strategies and practices of Indian financial markets and institutions and convey them to avid learners in a structured and stimulating manner. the work is expected to best suit the needs of practicing managers and learners pursuing management. It provides a detailed coverage of the basics of banking. GULATI This book is an attempt to provide a comprehensive introduction to the theoretical and applied issues relating to the Indian banking industry. techniques pertaining to management of financial markets and institutions. CONTENTS INCLUDE: Introduction to Banking / Structure of Indian Banking System / The Reserve Bank of India / Banking Sector and Organisation of Banks / Electronic Banking / Bank Loans / Priority Sector Lending / Export Credit / Annual Report and Balance Sheet of A Bank / Project and Working Capital Finance / Banking Legislation / Banking Sector Reforms: NPAs and Capital Adequacy in Indian Banks / Banking Products / Development Banking / Bank Marketing 2010 / 404 Pages / PB / Rs. perspicaciousness and discernment is to capture the dynamically changing architecture. risks in banking and their management. CONTENTS INCLUDE: Section I:Introduction / Economic Growth and Financial System / Types of Financial Markets / Categories of Financial Institutions / Section II:Financial Markets in India / Money Market in India and Abroad / Dynamism of Indian Money Market / Capital Market in India and Abroad / Primary Market in India / Dynamics of New Issue Market in India / Stock Market in India / Major Stock Exchanges in India—A Synoptic Profile / Government Securities Market in India / Corporate Debt Market in India / Derivative Market in India / Foreign Exchange Market / Regulation of Securities Market in India / Section III:Management of Commercial Banking Institutions / Reserve Bank of India— Nucleus of Indian Banking System / Dynamic Profile of Indian Banking Industry / Corporate Governance in Commercial Banks / Competitive Strategy to Meet Challenges of Commercial Banks in India / Commercial Banking Restructuring / Management of Capital Funds in Commercial Banks / Relationship Banking / Dynamics of Bank Credit Management in India / Financial Inclusion / Micro Finance in India / Risk Management in Commercial Banks / Management of Non-Performing Assets in Commercial Banks / Operational Efficiency of Commercial banks in India / Regulation and Supervision of Commercial Banks in India / Section IV: Management of Development Financial Institutions in India / Development Financial Institutions in India—An Overview / Performance Evaluation of All India Financial InstitutionsSection V: Management of Investment Institutions in India / Insurance Industry in India / Life Insurance Corporation of India / Mutual Funds in India / Section VI:Non-Banking Finance Companies in India / Non-Banking Finance Companies in India—An Overview / Housing Finance Companies in India / Venture Capital Principles of Banking Management NEELAM C. innovative instruments. This work is consecrated to provide an analytical view of dynamics of various financial markets and institutions operating in Indian financial system in terms of evolving vision. policies. A glossary at the end of the book provides a terse view of key financial terms used in the text. 295 ISBN: 978-81-7446-827-7 / 71/4x91/2 TEXTBOOK 60 . the different services they offer. The present work is gravid with the following immanent features: The present work is an eclectic presentation of contemporary financial concepts. The present work unwaveringly focuses on managerial aspects of the financial system which would be of great value to the learners. skills. A strong focus on contemporary central banking and bank regulation issues provides students with the most up-to-date information on banking practice. new architectures and new financial practices. This book has been written keeping in mind the interest of students pursuing specialisation in banking both at graduate and postgraduate levels.

Key features of the third edition are as follows: A detailed discussion of the monetary system in the Indian context with new solved problems and caselets has been included. spot market and the foreign exchange market and foreign premiums and discounts. It reflects a new perspective on Euro and presents new dimensions on depository receipts. Coimbatore. It also provides guidance for term papers and projects. Assistant Professor. therefore. PSG College of Technology. 450 ISBN: 978-81-7446-583-2 / 71/4x91/2 61 . It attempts to equip the students and financial managers with the complete information of the international financial markets as well the foreign exchange markets and also provides them with the analytical tools they need to make sound business decisions in the present competitive global scenario. The book contains computer exercises to promote understanding and analytical skills. PSG Institute of Management. and a new section on the evidences from Asian countries are the other highlights of this new edition. V SRIVIDYA. It is. Delhi University Security Analysis and Portfolio Management ROHINI SINGH This book is the revised and expanded edition of International Financial Management. Annexures on ‘A History of the International Monetary System’ and ‘The World’s Major Economic Cooperation and Free Trade Agreements’ have been included. Professor and Director. 350 ISBN: 978-81-7446-821-5 / 81/4x11 TEXTBOOK Investment is the commitment of funds for a period of time with the expectation of receiving more than the current outlay. many new examples and text have been added in the present edition. 295 ISBN: 978-81-7446-748-5 / 71/4x91/2 2007 / 300 Pages / PB / Rs. This book examines financial decisions from the perspective of people investing in corporate securities and other assets. 2009 / 382 Pages / PB / Rs. As investors. DR. India. CONTENTS INCLUDE: Part I: Background / Introduction / Risk and Return / A Brief Overview of the Indian Financial System / Part II: Debt Markets / Systematic Risk / Unsystematic Risk / Bond Management / Part III: Fundamental Analysis and Valuation / Economy Analysis / Industry Analysis / Company Analysis / Valuation / Part IV: Price Analysis and Strategy / Technical Analysis / Market Efficiency / Part V: Derivative Securities / Options and Futures / Part VI: Investment Analysis and Management / Portfolio Analysis / Portfolio Planning and Management / Asset Pricing Models: Required Return Analysis / Mutual Funds and Performance Analysis / Part VII: Research / Writing a Project Report or Journal Paper TEXTBOOK Emerging Financial Markets EDITED BY DR. It contains a detailed discussion on foreign exchange quotations. Each chapter is self contained and to help the students. This book aims to provide an introductory course in investment management. PSG Institute of Management. CONTENTS INCLUDE: Part-1 The International Financial Environment / International Financial Management: An Overview / International Monetary System / International Financial Institutions/Development Banks / Balance of Payments / Part-2 The Foreign Exchange Markets / Derivative / Foreign Currency Futures / Foreign Currency Options / The Foreign Exchange Market / Theories of Foreign Exchange Rate Movement and International Parity Conditions / Part-3 Managing Foreign Exchange Exposure / Management of Foreign Exchange Risk / Management of Translation Exposure / Management of Transaction Exposure / Management of Economic Exposure / Part4 Financial Management of the Multinational Firm / Foreign Direct Investment / Cost of Capital and Capital Structure of the Multinational Firm / Multinational Capital Budgeting – Application and Interpretation / Multinational Cash Management / Country Risk Analysis / International Taxation / Part-5 Managing Foreign Operations / International Banking / Eurocurrency Market / Interest Rate and Currency Swaps / Depository Receipts – Global Depository Receipts and American Depository Receipts / Euro and its Implications for Indian Banking 2010 / 738 Pages / PB / Rs. and is presented in a manner that is easy to comprehend. we need to understand the implications of investing in various assets and the associated risks and returns. dividend growth model and CAPM. Coimbatore. R NANDAGOPAL. techniques of capital budgeting. suitable as a textbook for undergraduate and postgraduate students studying the subject for the first time. FMS. third edition International Financial Management MADHU VIJ. It can also serve as a reference book for the practicing managers and investors. It contains a blend of theory and practice based on the Indian Financial System. Contents of the book have been revised completely to include a comprehensive coverage of the concept. Latest developments in the foreign direct investment. PSG College of Technology.

and Emerging Trends in Finance. 795 ISBN: 978-81-7446-802-4 / 71/4x91/2 Dictionary of Finance SHEETAL THOMAS In general terms. on the theme of ‘Managing Finance: Sustaining Shareholder Value’. 2010. balance of payments. ratio analysis. Ahmedabad.. An attempt has been made to write the entries in a clear and lucid style to provide straightforward definitions and invaluable background information. Futures. Nirma University. Director. Capital Markets. 370 ISBN: 978-81-7446-580-1 / 81/4x11 62 . Financial Services. Corporate Finance. Financial Reporting and Corporate Governance. where appropriate. SRN Adarsh Department of Management Studies This book contains some of the selected papers presented at the Nirma International Conference on Management (NICOM 2010) held in Sustaining Shareholder Value Role of Investors and Regulations EDITORS SHANTANU MEHTA. As a comprehensive vocabulary of terms used in finance. 2009 / 542 Pages / PB / Rs. Also. along with definitions and other information. at the Institute of Management. services and policy environment that immediately impact corporate finance and eventually shareholder value. at the Institute of Management. overhead budget. The dictionary will be of immense value and will serve as a ready-reckoner to the students of management and others studying or working in the related fields. Behavioural Finance / Explanation by real world examples and investment strategies / Focus on stock market instruments / New avenues of investment opportunities / Balanced coverage of individual and institutional investment / More than 2400 Investment Terminologies CONTENTS INCLUDE: Part I: The Investment Environment / Nature and Scope of Investment Decisions / Stock Markets in India/Stock Exchanges in India / New Issue Market / Stock Market Regulation / Intermediaries / Market Indices / Capital Market Reform / Part II: Alternative Investment Outlets / Avenues of Investment / Bond and Preference Share Valuation and Analysis / Equity Shares Valuation and Analysis / Part III: Risk and Return. Ahmedabad. debt financing. Forward and Swaps / Part VI: General Topics on Investment / Commodity Market / Foreign Portfolio Investment / Mutual Fund / Guidelines for Investment TEXTBOOK Sustaining Shareholder Value Corporate Finance Practices EDITORS SHANTANU MEHTA. The contents of the book have been organized under three sections viz. 2009 / 520 Pages / PB / Rs. Security analysis / Risk and Return / Fundamental Analysis 1: Economic Analysis / Fundamental Analysis 2: Industry Analysis / Fundamental Analysis 3: Company Analysis / Technical Analysis / Efficient Market Theory / Behavioural Finance / Part IV: Portfolio Analysis and Management / Portfolio Analysis: Risk and Return / Portfolio Selection / Capital Market Theory / Portfolio Revision / Performance Evaluation of Portfolio / Forecasting of Portfolio Performance / Portfolio Management / Part V: Derivatives / Financial Derivatives Markets / Hedging. this book covers different aspects of the subject such as trial balance. It has been compiled to meet the needs of the students of finance at all levels. Options. Swaps. etc. 2010 / 438 Pages / PB / Rs. 300 ISBN: 978-81-7446-847-5 / 51/2x81/2 Instructor Manual Available 2007 / 686 Pages / PB / Rs. This book provides concise definitions of important financial terms. identify and expound day-to-day terminology in its proper context. 795 ISBN: 978-81-7446-803-1 / 71/4x91/2 KEY FEATURES: 186 Solved Problems / 237 Review questions (Theoretical Questions / Guidelines for investment / Investing Tips . The reader of the book would gain a better understanding of the financial markets.profiles sound investing tips and considerations / Mistakes investors make and how to avoid them / Detailed material on derivatives. This book contains more than 3000 words that describe some important terms of finance and accounting. a dictionary is a collection of words listed alphabetically. options. JIT. NEERAJ AMARNANI Security Analysis and Portfolio Management SUDHINDRA BHAT. The contents of the book have been organized under three sections viz. mutual funds. Nirma University. NEERAJ AMARNANI CFO is transitioning from being a check on the flow of funds to a This book contains selected papers from those presented at the Nirma International Conference on Management (NICOM 2010) held in January. risk. 2010. it will help the students to locate.. to explain their meaning and usage. and Government Policy and Corporate Finance. on the theme of ‘Managing Finance: Sustaining Shareholder Value’. The words and terms are explained in simple language and clear and easy illustrations have been included.

The importance of cost accounting has risen due to this competitive environment. 210 ISBN: 978-81-7446-751-5 / 71/4x91/2 TEXTBOOK 2009 / 818 Pages / PB / Rs. It is a significant aspect in the field of Commerce. product improvement and diversification. PG courses of all major universities. CWA. The book seeks to build and develop familiarity with analytical techniques in internal and external decision-making in the competitive world. This book is designed as a comprehensive and analytical treatise to fill the gaps created by the non-availability of good management books. This book covers all the advanced topics of cost accounting included in the syllabi of BCom. around 300 theoretical questions and 14 case studies for class discussion. This book describes both theory and common practices in simple and lucid manner so that the students can understand how to produce information that is useful in day-to-day decision making. pricing products or services so as to cover costs and make profit. CPA of professional and autonomous institutions. This book is structured in such a way that it can be used in both semester as well as trimester patterns of various MBA. Every chapter is well-equipped with solved problems as well as theoretical and numerical questions for better understanding of the graduate and postgraduate syllabi of Commerce and Management. management accountants and professional students to reason out the cost and management accounting issues for themselves. BBA. It contains 786 solved problems. CONTENTS INCLUDE: Issue of Shares . CS. Management and other important functional areas. expansion.Com. particularly of Delhi University. EDP and FDP. 360 ISBN: 978-81-7446-750-8 / 81/4x11 TEXTBOOK Second Edition Corporate Accounting DR. It is particularly written for the managers. It is written as per the revised syllabus of B. CONTENTS INCLUDE: Cost Elements and Classification / Material Cost and Control / Labour Cost Control / Overheads / Unit or Output Costing / Job and Batch Costing / Contract Costing / Process Costing / Operating Costing / Reconciliation of Cost and Financial Accounts / Uniform Costing and Inter–Firm Comparison / Marginal Costing (Cost–Volume–Profit Analysis and Decision-making) / Standard Costing / Budgetary Control / Cost Audit / Cost Reduction 2009 / 764 Pages / PB / Rs. PGDM. V K GOYAL. This book provides a comprehensive coverage of the subject in a lucid style making it easy for the students to grasp the subject.Forfeiture and Reissue of Forfeited Shares / Issue and Redemption of Preference Shares and Bonus / Purchase of a Business / Profits Prior to Incorporation / Loan Capital (Issue of Debentures) / Redemption of Debentures / Final Accounts / Internal Reconstruction / External Reconstruction [Amalgamation. Absorption and Merger] / Cash Flow Statement / Ratio Analysis 2009 / 486 Pages / PB / Rs. Delhi Accounting for different types of corporations comes under the sphere of Corporate Accounting. Management Accounting SUDHINDRA BHAT Cost Accounting Theory and Practice K S THAKUR Management accounting is concerned with providing information to managers¯that is. and CA. acquiring and evaluating human resources. research. MCom. MBA and other similar professional courses of Indian Universities. widening of the market and cut-throat competition. 189 unsolved problems. and evaluating the business segments and its managers. This book primarily deals with the preparation and presentation of accounts strictly in accordance with the provisions of Indian Company Law. PGP. this would prove to be very useful for the students who do not have a basic knowledge of management accounting or who need help in improving their performance as the concepts are explained with a number of illustrations and diagrams for clear understanding of the subject matter. courses of Indian Universities. These operations include making decisions regarding planning the future course of the business. CFA. people inside an organization who direct and control its operations. planning and allocating capital resources. SRCC. MCom. 380 ISBN: 978-81-7446-763-8 / 81/4x11 Instructor Manual Available 63 . CONTENTS INCLUDE: Part I: Introduction / Management Accounting / Part II: Financial Statement Analysis / Financial Statement and Accounting Practice / Funds Flow Statement / Cash Flow Statement / Financial Statements: Analysis and Interpretation / Ratio Analysis / Working Capital Management / Part III: Cost Determination / Concept of Cost / Material Control / Costing and Control of Labour / Overheads / Machine Hour Rate / Process Costing / Contract Costing / Operating Costing / Unit or Output Costing / Reconciliation of Cost and Financial Accounts / Part IV: Planning / Marginal Costing and Cost Volume Profit Analysis / Budget and Budgetary Control / Capital Budgeting / Part V: Control / Standard Costing / Variance Analysis / Responsibility Accounting / Part VI: General Topics / Accounting for Price Level Changes / Value Added and Shareholder Value Analysis / Human Resource Accounting / Financial Forecasting and Balance Scorecard TEXTBOOK A business enterprise operates in a dynamic environment which creates many new facets of management problems characterized by the presence of large scale production. leaving narrow margin for profit.

225 ISBN: 978-81-7446-641-9 / 71/4x91/2 TEXTBOOK CONTENTS INCLUDE: Financial Accounting—An Introduction / Recording in the Primary Books / Postings in the Secondary Books / Bank Reconciliation Statement / Trial Balance and Final Accounts / Accounting Standards in India / Revenue Recognition / Corporate Financial Statements—Part-I / Corporate Financial Statements—Part-II / Understanding Published Financial Statements / Cash Flow Reporting / Financial Statements Analysis / Intra-firm and Inter-firm Comparisons / Lease Accounting and Analysis / Consolidated Financial Statements / Valuations / Accounting for Amalgamations / Accounting for Investments / Financial Instruments Instructor Manual Available 2009 / 794 Pages / PB / Rs. Focuses managerial implications which cater to the needs of business Makes important theories accessible and interesting to the school students. applications and practices of Financial Accounting in such a manner that even those readers having no prior exposure to the subject can understand its theory and practice. The objective of writing this book is to set a new standard for the Management Control Systems textbooks. Indian Institute of Management. 360 ISBN: 978-81-7446-743-0 / 71/4x91/2 TEXTBOOK 64 . The objective is to present the concepts. Professor. language. A manager is more interested in understanding various elements in financial statements and thereby being able to analyze and interpret the financial health of a business entity on the basis of financial statements. students with live examples. including Derivatives Illustrations on Pricing of Derivatives Accounting for Demerger Share based Payments Instructor Manual Available 2008 / 518 Pages / PB / Management Control Systems a managerial emphasis PRADIP KUMAR SINHA third edition Financial Accounting a managerial emphasis ASHOK BANERJEE. An integrated and logical flow of the text from the beginning to the end. 295 ISBN: 978-81-7446-680-8 / 71/4x91/2 TEXTBOOK Risk Management in Banks concepts and applications S SINGH YOGESH SINGH CONTENTS INCLUDE: Part I: Banking Service in India – Then & Now/Commercial Banking in India/Development Banks & FLS in India/Financial Sector Reforms in India . An attempt has been made to write this book with the following features: A comprehensive and up to date coverage of all the issues with special reference Uncontroversial presentation with detailed explanation in simple to India.An Overview/Part II: Risk Management: Concept and Application/Asset Liability Management (ALM) in Banks/Introduction to Risk Management in Banks/Credit Risk Management in Banks/CRM Policy and Application Road Map/Market Risk Management (MRM)/Operational Risk Management (ORM)/Building Block for Integrated Risk Management (IRM)/Integrated Risk Management (IRM)/Part III: Corporate Governance Complements Risk Management/Corporate Governance and Risk Management are Complementary/ PNB — A Case Study of the Risk Management Division/Part IV: Application of Risk Management/Policies and Tools 2008 / 224 Pages / PB / Rs. Kolkata This book is intended for various management courses. Apart from this. Non-profit Organisations and Government Organisations / Audit / Management Control and Emerging Areas / Management Control of Multinational Organisations / Management Control of Projects / A Guide to Case Analysis in Management Control Systems / Managerial Costing Traditional Systems and Activity Based Systems Management Accounting has two broad branches—Financial Accounting and Cost Accounting. CONTENTS INCLUDE: Nature of Management Control System / Contributing Theories of Management Control Systems / Major Influencing Factors on the Design of Management Control Systems / Infrastructure Organising / for Management Control / The Managerial Process of Crafting and Executing Strategy / Responsibility Centre / Strategic Planning / Budgetary Control as an Instrument of Management / Control / Performance Measurement and Balanced Scorecard / Management Compensation / Designing of Management Control Systems in Indian Context and Importance of MCS in the / Backdrop of Opening up of Indian Economy / Management Control of Service Organisations. This book covers the first aspect of Management Accounting. the readers will also become thoroughly acquainted with the financial disclosure practices followed in India. Finance and Control. It seeks to delve deep into all the aspects of Financial Accounting from a manager’s perspective. The highlights of the book are discussions on: Accounting Standards in India Understanding Published Financial Statements Inventory Valuation and Depreciation Accounting Cash Flow Reporting and Interpretation Financial Statements Analysis Intra-firm and Inter-firm Comparisons Consolidated Financial Statements Valuation Techniques Accounting for Amalgamations Selected Solved and Unsolved Cases Financial Statements Analysis by Banks Investment Accounting for Banks Accounting for Share buyback ESOP Accounting New to the Third Edition Accounting for Financial Instruments.

It covers the basics of financial accounting and costing and is focused on to meet the learning requirements of those learners who do not have any basic knowledge of management accounting and costing. even those who are familiar with the basic concepts of accounting and costing may find the book very useful as it covers live examples from the corporate world. The entire text is divided into four major sections. approaches. India faces the task of not only integrating itself with the rest of the world. skills. CONTENTS INCLUDE: PART I: INTRODUCTION TO FINANCIAL MANAGEMENT / Nature of Financial Management / Indian Financial System / Time Value of Money / Risk and Return Fundamentals / PART II: FINANCIAL ANALYSIS. 350 ISBN: 978-81-7446-806-2 / 81/4x11 TEXTBOOK With the liberalization of Indian economy. 275 ISBN: 978-81-7446-670-9 / 71/4x91/2 TEXTBOOK Accounting and Costing for Management PRADIP KUMAR SINHA Financial Management tools and techniques DR PRADIP KUMAR SINHA This book attempts to provide a detailed description of the concepts of accounting and costing. CONTENTS INCLUDE: UNIT 1: Accounting as an Information System / Uses of Accounting Information and the Basic Financial Statement / Measuring Business Transactions / Measuring Business Income / Completing the Accounting Cycle / Accounting for Trading Operations / Financial Reporting and Analysis / Analysis and Interpretation of Financial Statements using the Techniques of Fund Flow Analysis and Ratio Analysis / Accounting Standards / Nature and Incidence of Window-dressing / UNIT 2: Management and Cost Accounting / Introduction to Management and Cost Accounting / Materials / Labour Cost / Overheads / Methods of Costing / NonIntegrated Accounts and Reconciliation of Cost and Financial Accounts / Marginal Costing and Cost-volumeprofit Analysis / Financial Planning and Budgetary Control / Standard Costing / Management Information and Reporting System / Responsibility Accounting and Transfer Pricing / New Concepts for Decision-making – ABC Cost Management. but more importantly. techniques and practice of financial management. techniques and practices of the international financial management. in an enlightening manner and lucid style. particularly PGDM and MBA students in the first year. PROFIT PLANNING AND CONTROL / Analysis and Interpretation of Financial Statements using the Techniques of Fund Flow Analysis and Ratio Analysis / Cost -Volume. 395 ISBN: 978-81-7446-737-9 / 81/4x11 TEXTBOOK 65 . authoritative and comprehensive idea about the background on the international financial environment. Target Costing and Life Cycle Costing 2010 / 650 Pages / PB / Rs. In this book. followed by a focus from a corporate perspective. The author has used innovative and simplistic method to explain the concepts. The first two sections of the text provide the macroeconomic framework for the text and the remaining two sections furnish a microeconomic framework. commerce and other sectoral programmes. EVA and Balanced Scorecard / Recent Trends in Accounting and Finance / Value Based Management-Introduction / Introduction to derivatives and Financial Risk Management / Financial Management of Multinational Firm / A Guide to Case Analysis / Appendix 2009 / 856 Pages / PB / Rs. the text is expected to best suit the needs of practicing managers and students pursuing management. of understanding future global trends to work towards finding a place among the leading economies. the author has endeavoured to provide a firm grounding in the principles. Value Chain Analysis. the Indian corporate world has found itself in an environment where it has to contest with the market forces. The book is organized in such a manner as to provide clear. As such. However. large corporations with significant brand equity and also follow different resource strategies and practices. Multinational Financial Management R M SRIVASTAVA This book deals with the modern concepts. CONTENTS INCLUDE: SECTION I: INTRODUCTION / Introduction / International Monetary System / International Financial Flows / SECTION II: MANAGEMENT OF FOREIGN EXCHANGE / Foreign Exchange Market / Exchange Rate Determination and International Parity Conditions / Management of Country Risk / Management of Exposure to Exchange Risk – An Aggregate View / Management of Operating Exposure / Internal Hedging Techniques of Transaction Exposure Management / External Hedging Techniques of Transaction Exposure Management / Management of Translation Exposure / Foreign Exchange Control / SECTION III: MULTINATIONAL INVESTMENT DECISIONS / Foreign Direct Investment (FDI) / Capital Budgeting for Multinationals / Multinational Portfolio Investment / Multinational Working Capital Management / Taxation and Foreign Investment Decision / SECTION IV: MULTINATIONAL FINANCING DECISIONS / Financing Multinational Operations / MNC’s Capital Structure Decision / Cost of Capital for MNCs 2008 / 358 Pages / PB / Rs.Profit Analysis and Break-Even Point / Financial Planning and Budgetary Control / PART III: LONG-TERM INVESTMENT DECISIONS / Capital Expenditure Planning and Control / Risk Analysis in Capital Budgeting / PART IV: LONG TERM FINANCING AND DIVIDEND DECISIONS / Leverage and Capital Structure / Sources of Long-Term and Medium Term funds / Dividend policy considerations / PART V: WORKING CAPITAL MANAGEMENT / Working Capital Management / Management of Cash / Receivable Management / Inventory Management / Current Liabilities Management / PART VI: MISCELLANEOUS TOPICS IN FINANCIAL MANAGEMENT / Concept of Micro-Finance / Mergers. Acquisitions and Restructuring / Corporate Governance / Performance Measurement.

techniques and application of management accounting in a lucid and learner friendly manner. Pictorial illustrations for better Management Accounting theory and practice M P PANDIKUMAR. 195 ISBN: 978-81-7446-769-0 / 71/4x91/2 This is the third edition of the book ‘Financial Accounting’. V K GOYAL. the book covers various aspects of contemporary and emerging trends in finance. from Stock Market Development to Cross-border investment. Instructor manual for faculty members.Com (Course) of Indian Universities. This book is a collaborative effort to present an insightful look into the theoretical and empirical aspects of contemporary issues in finance. Contemporary Issues in Finance JAGADEESHA SHIVAKUMAR DEENE Free Student CD Included This book presents the concepts. Seven case studies for better application of concepts. CONTENTS INCLUDE: Meaning and Objectives of Accounting and Accounting Information / Theory Base of Accounting and Accounting Standards / Accounting Process / Source Documents and Vouchers for Recording of Transactions / Subsidiary Books of Business / Trial Balance and Errors and their Rectification / Depreciation—Reserves and Provisions / Final Accounts of Trading Concerns / Accounts of Non-trading Organizations / Accounts from Incomplete Records: Single Entry System / Consignment Account / Joint Venture Accounts / Hire Purchase System / Branch Accounts / Dissolution of a Partnership Firm TEXTBOOK 66 2009 / 622 Pages / PB / Rs. Professor. the financial system has become a major player in the management of business. It starts with elaborating the basic concepts of Capital Market and thoroughly discusses the SEBI norms/guidelines covered in around 20 chapters of the book. The theory part coupled with case study and exercise shall provide the student an exposure to the puzzling world of Finance Market. SRCC. practitioners and investors in their particular areas. particularly of Delhi University. Salient features: Coverage of major and modern aspects in management accounting. The unique feature of this book is the incorporation of Case Study section. from Venture Capital to Debt Market and from impact of Futures on Spot Market Volatility to Impact of Global Crisis. The development in the capital market and the new avenues available to gear the traditional financial constraints have placed the present day finance manager in a position to discover new skills and relentlessly update the knowledge. this book will help the academicians. This book has been compiled in order to fill the gap between traditional and modern finance.Introduction/Financial Statements/ Depreciation Accounting/Financial Statement Analysis/Ratio Analysis/Fund Flow Statement Analysis/Cash Flow Statement Analysis/Capital Budgeting/ Unit Costing/Inventory Valuation/Inventory Control & Management/Process Costing/Job Order Costing/Marginal Costing/Standard Costing/Budgetary Control/Activity Based Costing/Human Resource Accounting/Responsibility Accounting TEXTBOOK third edition Financial Accounting DR. CD consisting additional solved problems. Infant Jesus College of Engineering. 295 ISBN: 978-81-7446-564-1 / 81/4x11 Capital Market and SEBI Regulations TAPASH RANJAN SAHA This book provides a detailed analysis of the Indian Capital Market. Sufficient number of solved illustrations are given in a graded manner which would prove to be a boon for the readers to understand and grasp the subject clearly. Meaningful explanations of the formula for easy retrieval to the tune of theoretical aspects. principles and concepts of Financial Accounting in a very interesting and lucid style. 2009 / 174 Pages / PB / Rs. This book is a sincere attempt from the side of contributors to familiarize the emerging issues in finance. derived from the actual events of Indian Capital Market in the recent past. 245 ISBN: 978-81-7446-746-1 / 71/4x91/2 . completely revised and updated as per the latest syllabus of B. In general. 500 ISBN: 978-81-7446-725-6 / 71/4x91/2 The book is comprehensive in presentation and will facilitate PG students of management discipline to understand the subject as well as take rational decisions. researchers. The book is aimed for undergraduate as well as postgraduate students in commerce and management courses of various Indian Universities. to understand the day-to-day matters for operating in the Indian Capital Market. This book provides a comprehensive coverage of the subject in a lucid style making it easy for the students to grasp the subject as well as for the working executives. The book will also help non-finance executives gain more insight about the subject. It is designed to explain the meaning. Special efforts have been made to explain the context of the problems through step by step approach. 2009 / 396 Pages / PB / Rs. CONTENTS INCLUDE: Introduction/Financial Accounting . Delhi Instructor Manual Available 2007 / 454 Pages / PB / Rs. Under the 33 chapters. Business Administration. With the globalization of economy. Corporate live examples.

225 ISBN: 978-81-7446-570-2 / 71/4x91/2 CONTENTS INCLUDE: Activities in Mergers and Acquisitions: Worldwide Trend / How to Go About-Due Diligence Process / Synergy Value / Leveraged Buyouts / Divestitures / Acquiring or Merging Across Borders / Employee Stock Ownership Plans (ESOPs) / Taking an Ethical Approach to Mergers and Acquisitions / Cultural Due Diligence / Evaluation of Merger and Acquisition Reference / The Case Against Mergers and Acquisitions / Financing M and A / Business Valuation Methods / Business Valuations – Analysis of Methods / Classic Examples of Acquisitions in Indian Scenario –2006 TEXTBOOK 67 . It is meant for postgraduate students of financial management pursuing M. CONTENTS INCLUDE: Introduction to Working Capital Management/Short-Term Financing/Management of Cash/Receivables Management/Inventory Management/Working Capital Management and Dividend Policy/Loans and Lines of Credit KEY FEATURES: Pedagogically rich to help students retain and apply chapter concepts Comprehensive coverage of bodies and practices Discusses in detail about the current status of development and future prospects of mutual fund industry in India Provides exercises to test the students grasp of the subject Cases in the Indian context Highlights latest trends with figures and tables CONTENTS INCLUDE: The Financial Market in India/Securities Exchange Board of India (SEBI)/Mutual Funds in India/ Regulatory Framework and Organisation of Mutual Funds in India/Investment Management/Mutual Funds Marketing/Mutual Fund Derivatives/Future Scenario of the Mutual Fund Industry/A Message for Investors Relating to Investing in Mutual Funds/Cases 2007 / 264 Pages / PB / Rs.. techniques and generalizations relative to Working Capital Management of their enterprises.Com. It is intended to assist students in developing the analytical skills necessary for dealing with the problems of Working Capital in the Indian context. The coverage of the book extends to important decision-making areas of Working Capital Management. IIM. Inventory and Receivables Management.. M.. IIFT. Cash Management and Financial policies affecting Working Capital Finance.A. Director. Company Secretaries. Shillong This is a textbook on concepts involved in and techniques used for effective Working Capital Management of an enterprise. Working Capital Financing. Professor. students of professional courses like C. Acquisitions and Business Valuation RAVINDHAR VADAPALLI CONTENTS INCLUDE: The World of Finance/Accounting Simplified/Financial Markets and Financial Instruments/Financial Reporting/Balance Sheet Demystified/Profit & Loss A/c Demystified/Cash Flow Statement Demystified/Financial Statement Analysis/ Accounting for Decision Making/Standard Costing & Variance Analysis/Activity Based Costing/Cost-Volume-Profit Analysis/Investment Appraisal – Basic Concepts/ Investment Appraisal: Methods and Considerations/The Financing Mix/Payout Decisions/Budgets as a Basis for Planning and Control/Introduction to Working Capital/Managing Liquid Assets 2001 / 608 Pages / PB / Rs. Current Assets Management. Post Graduate Diploma studies in universities and institutes of management. Cost & Works Working Capital Management KRISH RANGARAJAN. On a selective basis. Kolkata ANIL MISRA Mutual Funds in India Emerging Issues NALINI PRAVA TRIPATHY. It contains descriptions and explanations of generalizations related to Working Capital Management with desirable application.A. 220 ISBN: 81-7446-453-0 / 71/4x91/2 TEXTBOOK Accounting and Finance for Managers NITIN BALWANI Mergers. practicing managers can also use this book with advantage in reformulating and improving upon the existing practices. 225 ISBN: 81-7446-535-9 / 71/4x91/2 TEXTBOOK Instructor Manual Available 2005 / 256 Pages / PB / Rs. viz. 310 ISBN: 81-7446-265-1 / 71/4x91/2 TEXTBOOK Instructor Manual Available 2007 / 266 Pages / PB / Rs.

Department of Business Management. futures contracts. Absorption and Reconstruction of Companies as per AS-14/Internal Reconstruction and Alteration of Share Capital Instructor Manual Available 2007 / 990 Pages / PB / Rs. AICAR. 295 ISBN: 978-81-7446-605-1 / 71/4x91/2 Microfinance redefining the future V S SOMANATH CONTENTS INCLUDE: Instructor Manual Available 2007 / 640 Pages / PB / Rs. CONTENTS INCLUDE: Issue of Shares / Company Accounts – Redeemable Preference Shares/ Company Accounts – Issue and Redemption of Debentures/Acquisition of Business or Purchase of Business/Profit or Loss Prior to Incorporation and Post-Incorporation/Underwriting of Shares & Debentures & Underwriting Commission/Valuation of Goodwill/Valuation of Shares/ Liquidation of Companies/Accounts of Holding Companies/Final Accounts of Companies (Managerial Remuneration)/Final Accounts of Companies (With Disposal of Profit)/Accounting for Amalgamation. Commerce and PG courses of all the major universities. Director. Department of Business Administration. students of CA/ICWA. pricing and trading strategies of the financial derivatives. and investment finance. Professor. Bhubaneswar 2008 / 282 Pages / PB / Rs. Krupajal Group of Institutions. industry-independent exploration of financial derivatives which offers an insightful look inside financial derivatives that is sweeping corporate Introduction to Banking VIJAYARAGAVAN IYENGAR.Com. students of M. of the UGC. the markets in which they are traded and the underlying concepts. banks. Orissa This book meets the requirements of the subject in all its angles and intends to serve the requirements of management students who would like to make a career in banking and for those in pursuit of promotional avenues within the bank. 350 ISBN: 978-81-7446-569-6 / 81/4x11 TEXTBOOK Financial Derivatives BISHNUPRIYA MISHRA. and swaps. K K VERMA In recent years. The book discusses at large the meaning. forward contracts. Principal. CONTENTS INCLUDE: Indian Banking System/Reserve Bank of India/Reforms in Financial and Banking Sector/Different types of Accounts/Banker Customer Relationship/Customer Service in Banks/KYC Norms and Anti-money Laundering/Banking Laws/Other Important Laws as Applied to Banking/Technology in Banks/Payment and Settlement System – New Age Clearing/New Age Payment – National Gateways/New Age Payment – International Gateways/ Financial Innovations/Retail Banking/Book Keeping and Accountancy for Bankers/Treasury Management /Loans and Advances/Credit Management/Documentation/Operational Risk Management/Foreign Exchange/Priority Sector Lending/Non Performing Assets/Latest in Banking 2008 / 210 Pages / PB / Rs. academicians. 195 ISBN: 978-81-7446-572-6 / 71/4x91/2 TEXTBOOK The book is designed as per the latest amendments of the Company (Amendment) Act 2002. practitioners and investors in general. It covers the latest syllabus of B. Communicate and Link Credit / Microfinance Institutions / Self-help Group and Bank Linkage / Challenges Facing SHG Federation / NGOSHG-Bank Linkage / State Sponsored Microfinance / PART III MICROFINANCE: EPICYCLE / Attaining Outreach and Viability / Role of Technology to Reach the Unbanked TEXTBOOK SATYA SWAROOP Corporate Accounting DR. 525 ISBN: 978-81-7446-705-8 / 61/4x91/2 PART I Microfinance: Redefining the Future / Overview of Microfinance / Magnitude of Poverty in India / Subsidized Credit to Microcredit / PART II Microfinance: Connect. Fakir Mohan University. This book provides a broadbased introduction to the technical aspects of the main classes of derivatives. and M. Regional College of Management. derivatives have become increasingly important in the field of finance. Academy of Management Studies. It is also useful for the students pursuing Management. Common derivatives include options. researchers. This book is intended as a text for MBA students specializing in the area of Finance.Com. basic understanding. Bhubaneswar SATHYA SWAROOP DEBASISH. CONTENTS INCLUDE: Introduction to Derivatives/Forward Contracts/Futures Contracts – Basic Principles/Pricing of Futures Contracts/Hedging Strategies Using Futures/Options Contracts – Basic Principles/ Valuation of Options/Hedging Strategies using Options/Financial Swaps-Principles and Valuation 2007 / 248 Pages / PB / Rs. 375 ISBN: 978-81-7446-578-8 / 81/4x11 TEXTBOOK 68 . This book is a comprehensive. Balasore. Lecturer. Mumbai Indian Stock Market BISHNUPRIYA MISHRA.Com.

This text explains simple techniques of developing perfect fit MIS solutions for specific business situations. such as the Internet or desktop publishing. Significance and Role Internal and Environmental drivers. Internet. much more. 2010 / 300 Pages / PB / Rs. Limitations. software. 250 ISBN: 978-81-7446-855-0 / 51/2x81/2 This book talks of different business situations and the process of engineering Management Information System (MIS) framework for these business situations. Anyone using a personal computer of any brand or model will find this book to be a valuable reference and learning tool. MAN. Concepts. This book's coverage isn't restricted to Microsoft Windows systems. including hardware. 250 ISBN: 81-7446-427-1 / 71/4x91/2 TEXTBOOK 2008 / 356 Pages / PB / Rs. networks and programming. Quotations from magazines and journals are given to show how the words are used in real text. The text is specifically written to successfully bridge the gap between MIS concepts and their applications. and the Future Various functional areas of the Organization. Myths. the book exhaustively covers every possible aspect of the subject. Security Hazards. including: Evolution. in fact. Topology. Design. WAN. General comments about particular items of interest. Challenges. Characteristics. complex ideas or hardware or software applications are given in separate boxes. multimedia.information technology Dictionary of Computer & Internet B NANDHAKUMAR BHUVANESHWARI LALITHA Engineering MIS for Strategic Business Processes ARPITA GOPAL This dictionary provides the user with a comprehensive range of the vocabulary used in the field of computing. and related MIS Sub. CONTENTS INCLUDE: SECTION 1: Thinking in Terms of Management Information Systems / Overview of Concepts / Education Institute Management System / Petrol Pump Management System / Payroll Management System / Resource Allocation Management System / Sports Management System / Banking Management System / Hospital Management System / Library Management System / SECTION 2: Strategic Business Processes Related MIS Case Studies / Human Resource Department / Marketing Department / Inventory Department / Assembly and Dispatch Department / Production Department / Purchase Department Financial Accounting System 2008 / 434 Pages / PB / Implementation. Dimensions & Scope. programming. 295 ISBN: 978-81-7446-688-4 / 81/4x11 TEXTBOOK Management Information Systems A Computer oriented approach for business operations DHARMINDER KUMAR. as well as many applications in which computers are used. But the perfect fit is rare. and processor design and storage technology. Architecture 11 case studies provide accelerated learning and problemsolving ability …& much. The text is most suitable for students pursuing various management and computer courses at graduation and postgraduation levels. Evaluation and Maintenance Controlling MIS. There are thousands of ways of developing MIS solutions for a business situation. 2005 / 490 Pages / PB / Rs. It covers all the aspects of computing. communications. Hisar SANGEETA GUPTA BPO/KPO Management an industry perspective EDITED BY R GOPAL PRADIP MANJREKAR Divided into thirteen chapters. LAN. It also describes the latest developments in networks. the reader will find full coverage of Macintosh and OS/2 terms as well. Benefits. One can also use it to figure out what's available on the Internet and on-line services. 595 ISBN: 978-81-7446-672-3 / 71/4x91/2 69 . This text is not aimed to cover the theoretical concepts related to MIS but consciously makes an effort towards application of these concepts to various business domains. peripherals. and Sources Definitions. This book can be used as a handy reference material regarding the computer system. Guru Jambheswar University. Security Techniques Database Types/Management Systems/ Relational Database Design Computer Networks.

320 ISBN: 81-7446-188-4 / 71/4x91/2 TEXTBOOK Effective Call Center Training soft skills This book. vibrant and rapidly evolving world of call centers. 495 ISBN: 978-81-7446-715-7 / 71/4x91/2 . A lucid book on the ins and outs of the much-in-vogue call centers. 200 ISBN: 81-7446-255-4 / 71/4x91/2 Business Essentials for Software Professionals G P SUDHAKAR 2008 / 192 Pages / PB / Rs. explores in a unique way management concepts like customer centricity and core competency. The sixth chapter deals with time series analysis. It caters to the need of a global audience with panache. CONTENTS INCLUDE: The history of the industry/Opportunities and challenges in India/ How a call center functions/How to handle a telemarketing call/How to satisfy different types of customers/The nuances of American English/How to overcome communication barriers/How to build a successful team/Customer relationship management/Web-based customer support/Windows Explorer/Outlook Express/MS-Word/ MS-Excel and/MS-PowerPoint 2001 / 220 Pages / PB / Rs. perhaps among the first few of its kind. acquire new customer and build customers loyalty. 250 ISBN: 978-81-7446-637-2 / 71/4x91/2 IT & Business Intelligence EDITED BY R K JENA 70 2009 / 294 Pages / PB / Rs. The seventh chapter describes Box-Jenkins methodology. AKSHAYA BHATIA CONTENTS INCLUDE: Overview of Management. The third chapter aims to familiarize the reader with various concepts of simple linear regression model where one phenomenon has been explained in terms of another phenomenon. 2009 / 196 Pages / PB / Rs. Analysis & Design of MIS/Database Management/Typical Information Systems/Case Studies Instructor Manual Available 1999 / 532 Pages / PB / Rs. Examples.information technology IT Enabled Practices and Emerging Management Paradigms EDITORS I C GUPTA DEEPAK JAROLIYA 2008 / 376 Pages / PB / Rs. illustrations and tables guide the reader on how to provide superior customer satisfaction to existing customers. This is also used for studying seasonality in data. The fifth chapter discusses the Dummy Regression Model—a technique used to incorporate qualitative information into regression model. The second chapter is ‘Correlation Analysis’ which studies the nature of relationship between two variables. 595 ISBN: 978-81-7446-676-1 / 71/4x91/2 Data Analysis using Microsoft Excel ASH NARAYAN SAH The focal point of this book is the use of Microsoft Excel for data analysis from the researchers’ perspective. The focus is on honing personal relation skills and educating the reader on what it takes to thrive in the highly competitive. The fourth chapter stretches the basic concepts of the third chapter and explains one variable in terms of one or more variables. The last chapter discusses the extensions and limitations of regression analysis. This book would be extremely beneficial for the students pursuing postgraduate economics and MBA programmes. It is aimed at researchers in economics and management who just want to apply econometric methods sensibly to the real world data for analysis and empirical works. Organization & Systems/Management Information Systems/Office Automation/Fundamentals of Computers/Prominent Information Systems/Communication Concepts & Networking/Telecommunication/Project Planning. The eighth chapter explains the concept of co-integration and error correction mechanism. This book has been divided into 9 chapters. The first chapter ‘Elementary Data Handling’ deals with summarizing data graphically and by descriptive statistics. 225 ISBN: 978-81-7446-716-4 / 71/4x91/2 TEXTBOOK Management Information Systems ASHOK ARORA. It also discusses distributed lag model and Granger causality.

information technology
Visual Basic 6
third edition

Fundamentals of Information Technology
DEEPAK BHARIHOKE, Perot Systems Ltd.

Asian Development Bank

Barkatullah University, Bhopal

The third edition of “Fundamentals of Information Technology” is a 'must have' book not only for BCA and MBA students, but also for all those who want to strengthen their knowledge of computers. The additional chapter on MS Office is a comprehensive study on MS Word, MS Excel and other components of the package. This book is packed with expert advice from eminent IT professionals, in-depth analysis and practical examples. It presents a detailed functioning of hardware components besides covering the software concepts. A broad overview of Computer architecture, Data representation in the computer, Operating systems, Database management systems, Programming languages, etc., has also been included. An additional chapter on Mobile Computing and other state-ofthe-art innovations in the IT world have been incorporated. Not only that, the latest Internet technologies have also been covered in detail. Each chapter is followed by a number of review questions.
CONTENTS INCLUDE: Introduction to Computer Basics/Data Representation/Input and Output Devices/Computer Memory/Processor/Binary Arithmetic/The Basic Computer Architecture/Software Concepts/Operating Systems/DOS: Disk Operating System/Features of the Unix Operating System/Windows 95/98/Microsoft Office/Data Base Management Systems/SQL/Computers and Communication/ Computer Networks/Internet/Mobile Computing/Multimedia/Data Warehousing

This book covers the depth as well as breadth of the Visual Basic. It begins with a very elementary level of programming and gradually illustrates the basics of Visual Basic and Graphical User Interfaces. CONTENTS INCLUDE:
Visual Basic: Background / Visual Basic Forms: Data Entry Screens / VB Toolbox In-depth / Variables, Datatypes and User Defined Types / Dialog Boxes, Conditional Statements and Loops / Modules, Arrays, Collections, Enums / Procedures, Functions, Formats, API, Graphics / Events: A Closer Look / Menus, Control Arrays, Multiple Forms / Advanced Active-x Controls / Windows Common Controls: Animation, Updown, Monthview / Windows Common Controls: Slider, Imagelist, Image Combo, Tool Bar, Status Bar / Treeview and Listview / Database Concepts and SQL / Database Creation, ODBC and DAO Programming / Database Programming: ADO and DED / Database Programming: Data Reports / Object Oriented Programming Systems (OOPS) / OLE / File System Objects / COM/DCOM / DHTML Programming / Error Handling, Debugging, Compiling / Package and Deployment Wizard / Beyond VB: ASP, COM+, .NET / Glossary / Index
2009 / 558 Pages / PB / Rs. 295 ISBN: 978-81-7446-704-1 / 71/4x91/2 TEXTBOOK

Instructor Manual Available
2006 / 654 Pages / PB / Rs. 275 ISBN: 81-7446-481-6 / 71/4x91/2 TEXTBOOK

Management Information Systems
G V SATYA SEKHAR, College of Management Studies,
Gandhi Instiute of Technology and Management, Visakhapatnam

IT Innovations for Organizational Excellence
2009 / 448 Pages / PB / Rs. 595 ISBN: 978-81-7446-759-1 / 71/4x91/2

Computer/Memory Types/Central Processor and Central Processing Unit (CPU)/Operating Systems/Computer Generations/Information Systems/ Decision Support System/Enterprise Resource Planning/ Strategies and Optimization Models/Technical Foundation of Information Systems/ Functional Information System/System Analysis/System Development Life Cycle/Hospital Information System/Information Technology in Services Sector/ Database Management Systems/Internet - A Conceptual Approach/Electronic Data Security/Access Database System/Media of Internet Service Provider: A Survey/ MBA Examination Model Cases

Instructor Manual Available
2007 / 304 Pages / PB / Rs. 225 ISBN: 81-7446-521-9 / 71/4x91/2


information technology
Foundation of Operating Systems
(A Structural Approach with UNIX)

Foundations of IT
DHIRAJ SHARMA, Assistant Professor and Head,
Department of Management, Regional Institute of Management & Technology, Gobindgarh City, Punjab.

This book on Operating System is written considering the students pursuing the degree and postgraduate degree course in Computer Science, Engineering and System Management, even for the students of Business Management courses having electives as System Management or part of the curriculum that necessitates the basic knowledge of operating system. The discussion presented in the book is lucid and accompanied by a number of easily understandable diagrammatic representations to make the topics clear for the freshers of the field. The algorithms are also used for the concerned candidates whose course requirement is a little in-depth. Each diagram is sufficiently detailed to support fast and easy understanding by the readers. Each chapter is accompanied with self-test exercises to test progress of the readers. The readers will definitely find it a self-explanatory text with sufficient clarity that covers almost all the necessary parts of the operating system design and operation.
CONTENTS INCLUDE: Overview of Operating System / Process Management Functions / Memory Management Functions / Device Management Functions / Concurrent Programming / UNIX Operating System
2008 / 304 Pages / PB / Rs. 225 ISBN: 978-81-7446-626-6 / 71/4x91/2 TEXTBOOK

The present book 'Foundations of I.T.' is designed for computer and management students with no particular background in Computers or Information Technology. The book not only covers the basic and fundamentals of IT but deals also with advance concepts and structures comprehensively. The present book is useful both for IT and Business Management students in understanding the fundamentals, applications and major roles IT play in various walks of life daily. Present text also focuses on the technological changes and trends that are revolutionizing the various knowledge areas under business management. The role and applications of information technology in business has been extensively discussed in the present book. Attempt has been made to follow 'non-technical' and 'simple-to-understand' approach throughout the text. This book is useful for the students of IT, business management, commerce, computer science, engineering and in general as well. The present text also serves as a course and text book particularly for the papers of Information Technology and Computer Fundamentals of MBA, BBA, MCA, BCA, B. Sc.(IT), PGDCA, M.Com etc. being run by various colleges and universities. In nutshell, present book is useful for everyone who is curious about Information Technology and its role and applications.
CONTENTS INCLUDE: An Introduction to Information Technology/Fundamentals of a Computer/ Number System and Boolean Algebra/Understanding Operating System/ Programming Languages/Programming Concepts /Database Management System/ Management Information System/DOS, Unix and Windows/Microsoft Windows XP/MS Office: An Overview/Learning MS Word/Learning MS-Excel/Learning MS PowerPoint/Learning MS Access/Networking and Networking Technology/ The Internet/E-Commerce/ E-Commerce Technologies and Emerging Issues/ Cyber Crimes, Viruses and Other Threats/The Information Technology Act, 2000/IT Terms

Instructor Manual Available
2008 / 492 Pages / PB / Rs. 295 ISBN: 978-81-7446-589-4 / 81/4x11 TEXTBOOK

A Manager’s Guide to e-Business

Emerging Trends in Information Technology

The book has extensively covered the following topics: ECommerce and its benefits/Internet and Intranets/ Electronic Data Interchange (EDI)/Electronic Payment Systems/Legal and Security Issues in E-Commerce/ValueAided Networks/Various other issues related to ECommerce Implementation. The book has also covered various standards in ECommerce, e.g., Data Communication and Data Translation. There are extensive illustrations on various issues and E-Commerce models, which provide a direction in the process of universal E-Commerce. This book is a complete E-Commerce guide to a business Manager.
2000 / 380 Pages / PB / Rs. 220 ISBN: 81-7446-203-1 / 51/2x81/2

This book on e-World brings forth the recent advents in the field of technology that have transformed the way we live and work. The major areas that have been discussed in this text are e-Commerce, e-Banking, e-Logistics, e-Governance, eAgriculture, e-Learning, e-Content Management, Biometrics, GIS/GPS, Knowledge Management, Embedded Systems, etc.
CONTENTS INCLUDE: e-Commerce / Customer Relationship Management / e-Banking / Content Management and Dissemination / e-Logistics / e-Governance and e-Agriculture / Knowledge Management / Geographic Information System/Geographic Positioning System / Biometric Technologies / Embedded Systems
2009 / 338 Pages / PB / Rs. 275 ISBN: 978-81-7446-732-4 / 71/4x91/2 TEXTBOOK



operations management
Civil Aviation
a global perspective

Logistics Management
REJI ISMAIL, Professor, Farook Institute of Management Studies,Calicut

Introduction / Aviation History / Growth of Civil Aviation / Aviation Technology / Manufacturers / Leading Players / Airline Alliances / Aviation Infrastructure / Leading Airports of the World / Human Resource in Aviation / Conclusion
2009 / 176 Pages / PB / Rs. 295 ISBN: 978-81-7446-727-0/ 71/4x91/2

The present book has been designed to be a new generation logistics textbook as it is shorter and precise in comparison with the other related books that are lengthy and vague. This book has been written to provide a textbook that exclusively deals with the topics of logistics management. The book covers the basics of warehousing, transportation, inventory, packaging, material handling, supply chain management, operations, information technology, documentation, etc. Most books do not cover these topics in detail. This book makes the concepts, elements and activities, related to logistics, very simple and clear. The shipping industry has also been covered in depth in it. The book not only covers the basics but also provides essential material for those students who are doing higher-level logistics courses. Upper level students and industry practitioners can also use this book as reference. It contains a wealth of definitions and explains a lot of terms, which are involved in the dayto-day operations of logistics management. CONTENTS INCLUDE:
Objectives and Elements of Logistics / Marketing and Logistics / Integrated Logistics / Supply Chain Relations / Customer Based Marketing / Transportation / Multi-modal Transport / Containerisation / Incoterms / Inland Container Depot / International Air Transport / Shipping Industry / Freight / Freight Structure and Practice / Warehousing / Material Handling / Packaging and Packing / Packing for Transportation and Marking / Inventory Management / Global Logistics / Information and Communication / Documentation / Index

Principles of Airport Economics

CONTENTS INCLUDE: Economics in Aviation Studies / Aviation Industry and its Significance / Consumer Behaviour / Airport Operational Economics / Economics of Airport Optimization / Economics of Congestions and Delays / Airport Slot Mechanism / Airport Market and Competition / Airport Planning System / Airport Financial Economics / Airport Pricing Strategy / ICAO – Guidelines in Airport & Air Navigational Services Pricing / Airport Performance System / Regulation and Competition: International Practices – Civil Aviation Industry / Airport Competition and Regulation: Case Studies / Airport Privatization / Airport Services in Global Trade
2007 / 462 Pages / PB / Rs. 895 ISBN: 81-7446-523-5 / 71/4x91/2 TEXTBOOK

Instructor Manual Available
2008 / 350 Pages / PB / Rs. 250 ISBN: 978-81-7446-627-3/ 71/4x91/2 TEXTBOOK

Materials Management
RAJENDRA MISHRA, Visiting Faculty,
Indian Institute of Management, Lucknow

Operation Research
Decision Model Approach
S JAISANKAR CONTENTS INCLUDE: Linear Programming: Formulation and Graphical Method / Linear Programming: Analytical Methods / Transportation Model / Assignment Model / Network Analysis PERTCPM / Sequencing / Replacement Models / Queuing Theory / Game Theory / Simulation CONTENTS INCLUDE: PART - I / Materials Management - An Overview / Inventory Systems for Independent Demand Items / Inventory Systems for Dependent Demand Items / Enterprise Resource Planning / PART - II / Purchase Cycle, Standardization and Outsourcing / Purchase Specification / Supplier Selection / Ordering / Purchase Strategies / Understanding Price / Negotiation / Supplier Management - Buyer-Supplier Relation, Evaluation and Development / PART - III / Logistics / Appendices / Index
2007 / 282 Pages / PB / Rs. 225 ISBN: 81-7446-514-6 / 71/4x91/2 TEXTBOOK


The book not only deals with the planning function of SCM. including the aggregate plan. 330 ISBN: 81-7446-419-0 / 71/4x91/2 TEXTBOOK Glossary of Purchasing and Materials Management COMPILED BY M K BHARDWAJ. UK and India/Liberalization. warehouse designs. planning and control. An important feature of this book is that its text is supported by some outstanding case studies developed by the faculty of the Indian Institute of Management. This book is not an academic treatise. Privatization and Globalization in Civil Aviation Industry/Naresh Chandra Committee Report . This book elaborates the basic concepts of Supply Chain Management and provides a comprehensive coverage of the methodology and key strategic drivers in the different processes involved in operating and designing a Supply Chain. The last chapter discusses supply chain coordination problems and solutions to these problems. though it provides the most comprehensive coverage of the different facets of supply chain management. CONTENTS INCLUDE: Supply Chain and the Materials Function / Supply Chain Management Basics / Supply Chain Relationships / Supply Chain Design / Purchasing Basics / Purchasing and Supplier Sourcing / Demand Planning and Forecasting / Aggregate Planning and Inventory Management / Inventory Models / Work-in-Progress and Finished Goods Inventory / Supply Chain Quality / Information Visibility in Supply Chains / Transportation in Supply Chains / Warehouse Management and Operations / Location and Networking / Supply Chain Coordination and Performance Total Quality Management An Integrated Approach SHAILENDRA NIGAM This book has been written with the premise that no organisation can survive in an increasingly competitive business environment unless its primary focus is on offering quality products and services. 375 ISBN: 978-81-7446-734-8 / 71/4x11 TEXTBOOK 74 . Therefore.Road Map for the Civil Aviation Sector (New National Civil Aviation Policy 2003) 2005 / 242 Pages / PB / Rs. Indian Institute of Materials Management. Aimed at making the reader aware of the present scenario of quality management process in India. it also covers the fundamental concepts of forecasting and demand management. Information plays a critical part in properly designed supply chains. it also ends with it. The book not only begins with the bull-whip effect. Tools and Techniques / Statistical Tools / TQ through Quality Circles / Total Quality through Japanese 5-S / TQ through QMS / Total Quality through Cost of Quality / Total Quality through Benchmarking / International Awards / Case Studies / Index 2005 / 418 Pages / PB / Rs. its concept and philosophy.Airbus Industrie & The Boeing Company/Economy and Aviation/Aviation Management Structure/International Aviation Principal Management/ Aviation Supporting Organization/State Regulatory Aviation Management US. CONTENTS INCLUDE: PART I Introduction / Understanding Quality / Quality Philosophies / Introducing Total Quality Management – Concepts and Principles / Problem Solving and Continuous Improvement / PART II Managerial Perspective to TQM / Organisational Management System – Reengineering / Human Resource Management System / PART III Methods. materials handling systems and warehousing strategies are the other important topics that have been discussed in the book. work-in-progress and finished goods inventory and quality as a new and major component of Supply Chain Management. New Delhi 2001 / 244 Pages / PB / Rs. the different types of inventory models and their classification. impact of globalization on logistics. a whole chapter is dedicated to discuss the functionality of information in supply chains. It describes the principles behind generating ‘Supply Chain Information’ as well as the different architectures of supply chain information apart from covering the fundamentals of e-Business. It also looks at the different elements that go into the design of the Supply Chain and the purchasing functions from the supply chain perspective. containerization. The book explains the evolution of Supply Chain Management. it presents an opportunity to Learn the basic principles and tools of total quality management through practical experiences of Indian companies. 150 ISBN: 81-7446-258-9 / 51/2x81/2 Instructor Manual Available 2009 / 728 Pages / PB / Rs. Different aspects and modes of transportation in India. 450 ISBN: 81-7446-459-X / 71/4x91/2 TEXTBOOK Supply Chain Management (SCM) is a revolutionary way of looking at the processes involved in buying. Ahmedabad.operations management Fundamentals of Air Transport Management P S SENGUTTUVAN. Airport Authority of India Exploring the Supply Chain theory and practice UPENDRA KACHRU CONTENTS INCLUDE: Transportation/Aviation Growth and Development/Aircraft Manufacturers .

CONTENTS INCLUDE: OM Basics / Product and Product Design / Supplement to Chapter 2: Economic Evaluation / Process Selection and Design / Capacity Design and Planning / Supplement to Chapter 4: Linear Programming / Facility Planning and Layout / Supplement to Chapter 5: Transportation Problem / Forecasting Techniques / Managing for Quality / Supplement to Chapter 7: Six Sigma and Statistical Quality Control / Aggregate Planning / Supplement to Chapter 8: Waiting Line Models / The Supply Chain / Supplement to Chapter 9: Inventory and Inventory Models / MRP and Operations Scheduling / Supplement to Chapter 10: Transportation Problem / Productivity. The Case Studies are of world class. In the present day scenario. service and manufacturing industries. Professor. surplus. Work Analysis and Job Design / Lean Manufacturing / Project Management / Maintenance and Safety / Strategy and Operations Strategy / Globalization and Operations / Case / Index The book Inventory Management – Principles and Practices explains all the fundamental principles of Inventory Management. organization or country. the chapters have been designed accordingly. The last section of the book comprises of a selection of cases from The Indian Institute of Management at Ahmedabad. The cases relate to Operations Strategy. Manufacturing Technologies. Environmental Management (Green Productivity) and new technological trends in the discipline. Unlike many Production and Operations Management texts. Keeping in mind the syllabus prescribed in the various universities on this subject. So it was essential to include a chapter on it also. involving the case study method of learning.1/ Inventory Control Techniques – 2/Forecasting/Materials Requirement Planning/Manufacturing Resource Planning – II/JIT/Total Quality Management (TQM)/Surplus . according to Management Science. 385 ISBN: 81-7446-506-5 / 81/4x11 TEXTBOOK Instructor Manual Available 2008 / 228 Pages / PB / Rs. while studying inventories. Inventory is an outcome of procurement. work-in-process inventory. single industry and conglomerates. The student will find this an easy learning experience as data and additional information for these enterprises is readily available. obsolete and non-moving inventory. So obviously. so they have also been included here. The selection of such cases makes classroom learning truly suited to the Indian business environment. why it is needed as well as not needed. all activities are being computerized. IILM Institute for Higher Education. Industrial Safety. Gurgaon Inventory Management Principles and Practices P NARAYAN JAYA SUBRAMANIAN This book takes a pedagogical approach that is participative and interactive. professional and family managed business organizations. Obsolete & Non-moving Inventory/ Work In Process (WIP) Inventory/Finished Goods Inventories/ Spares Parts Inventory Management/Logistics And Supply Chain Management/Vendor Managed Inventory (VMI)/Stores Management /Introduction To E-commerce/Some Motivation Thoughts Instructor Manual Available 2006 / 828 Pages / PB / Rs. It starts with a definition of Inventory. the logic behind it’s procurement should be studied. There has been no separate book on ‘Inventory Management’ and it has been felt by the student community that there should be a book on this subject. this book covers E-commerce. Prof. We shall be very grateful to the reader of this book to give their valuable suggestions to add further value to the book. lucid and easy to read and understand. etc. The principles outlined here are universal. finished goods inventory. Tirupati. one of the authors of the case studies. applicable to any situation. The book is comprehensive. So lessons on e-commerce as well as all the latest technologies that are affecting Inventory Management have been included. Logistics and supply chain management defines the path a material takes in it’s life through a company. Supply Chain Management. Justin-trime principles and TQM are some more methods of achieving a world-class manufacturing. Chapters have been included on methods to handle specific classes of inventories such as spare parts inventory. how do we classify them for ease of control and what are the various techniques of inventory control. what is it’s impact on a business. etc. Capacity Planning. Chapters start with an Indian case study of a well known company. has penned one of the top 100 management articles in the 50 years. New Products. Hence chapters on Manufacturing Resources Planning have been added. 200 ISBN: 978-81-7446-591-7 / 71/4x91/2 TEXTBOOK 75 . It should be of great value both to students and faculty. Maintenance. These sections should add to the significance of exploring how firms can gain competitive advantage and promote sustainable development at the same time. A chapter has also been included on some motivational thoughts outlining some principles which would help us to become successful in life. CONTENTS INCLUDE: Need For Inventory Management/Costs Associated With Inventories/ Classification of Inventories/Inventory Control Techniques .operations management Production and Operations Management Text and Cases UPENDRA KACHRU. This is used as a capstone case for the chapter. The cases encompass the entire spectrum of Indian Industry— the private and the public sectors.

Dr Gulshan has made a proper assimilation of legal implications of provisions of the more important Acts on business strategies in this book. 1996 2008 / 596 Pages / PB / Rs. 1965/Miscellaneous 2006 / 434 Pages / PB / Rs. 1999/Elements of Company Law/The Information Technology Act. Former Principal. 1947/Trade Unions Act. 1948/Social Security—Employees Provident Fund and Miscellaneous Provisions Act. 1972/Contract Labour (Regulation and Abolition) Act. CONTENTS INCLUDE: Business and its Environment/Meaning and Nature of Law/Law of Contract/Contracts of Guarantee and Indemnity/Contracts of Bailment and Pledge/Contract of Agency/Law of Partnership/Law of Sale of Goods/ Law of Negotiable Instruments/The Consumer Protection Act. 1956 / The Company: Its Meaning and Nature / Classification of Companies / Formation of a Company / Contracts / Memorandum of Association / Articles of Association / Share and Share Capital / Prospectus / Public Deposits / Allotment of Shares / Membership / Calls on Shares / Transfer and Transmission of Shares / Investments. 320 ISBN: 81-7446-561-8 / 71/4x91/2 TEXTBOOK CONTENTS INCLUDE: Discipline in Industry/Apprentices Act. 1970/The Copyright Act. proper assimilation of legal implications of provisions of the more important Acts on business strategies. Extent and Administration of the Companies third edition Business Law S S GULSHAN. 2002 / Elements of Company Law / The Foreign Exchange Management Act. rather it shows how the practical side of ‘business law’ operates. a number of exercises are included under the heading ‘Check Your Progress’. CONTENTS INCLUDE: Business and its Environment / Meaning and Nature of Law / Law of Contract / Law of Torts / Contracts of Guarantee and Indemnity / Contracts of Bailment and Pledge / Contract of Agency / Law of Partnership / Law of Sale of Goods / Law of Negotiable Instruments / Law of Carriage of Goods / The Consumer Protection Act. it shows how the practical side of 'Business Law' operates. CONTENTS INCLUDE: Nature. 2002/The Foreign Exchange Management Act. 1952/Social Security—Payment of Gratuity Act. a part entitled 'Gaining Practical Experience' has been included for the guidance of both the present and the future managers. Delhi University second edition With his considerable teaching and training experience in the field of Legal Aspects of Business. 325 ISBN: 81-7446-482-4 / 71/4x91/2 TEXTBOOK third edition Mercantile Law S S GULSHAN. since it deals with both theory and practice of ‘business law’. 280 ISBN: 978-81-7446-636-5 / 71/4x91/2 TEXTBOOK Instructor Manual Available 2006 / 740 Pages / PB / Rs. 375 ISBN: 81-7446-472-7 / 71/4x91/2 76 . 1948/Wages—Payment of Bonus Act. Loans. Arrangements. Borrowings and Debentures / Accounts and Audit / Divisible Profits and Dividends / General Meetings and Proceedings / Inspection and Investigation / Management of a Company-1 / Management of a Company-2 / Company Secretary / Sole Selling and Buying Agents / Books. At the end of every chapter. The text book provides not just a mere theoretical exposition of different Acts. At the end of every chapter. College of Business Studies. in this book. Professor Gulshan has made. rather. 1926/Social Security—Workmens' Compensation Act. 1970/Wages—Payment of Wages Act. 1961/Industrial Disputes Act. 1923/Social Security—Employees State Insurance Act. 1986 / The Competition Act. a part entitled ‘Gaining Practical Experience’ has been included for the guidance of both the present and the future manager.governance and E-filing) (b) Corporate governance The book in its present format will prove more useful to the students and others. 2000/The Patents Act. Delhi University Company Law S S GULSHAN. Reconstruction and Amalgamation / Winding up of Companies / Miscellaneous Provisions / Service of Documents and their Authentication / The Depositories Act. 1999 / The Information Technology Act. Former Principal. 1986/ The Competition Act. The work is not just a theoretical exposition of different Acts. College of Business Studies. It would be obvious from the brief contents that the book is a unique presentation. Delhi University With his considerable amount of teaching and training experience in the field of legal aspects of business. 1957 Some of the special features of this book are: (i) In order to enable the readers know their progress in understanding the subject. College of Business Studies. The book is a unique presentation of the theory as well as the practice of 'Business Law'. Former Principal. (ii) The following matter has been provided through appendices: (a) Company Law in a computerized environment (E. 1936/Wages— Minimum Wages Act. 2000 / Law of Insurance / Law of Insolvency / Law of Arbitration and Conciliation Case Laws on Industrial Relations issues and implications L MISHRA Instructor Manual Available 2007 / 850 Pages / PB / Rs. Returns and Reports / Prevention of Oppression and Mismanagement / Compromises.

The result is that students get confused and develop dislike for the subject. Taking advantage from his wide experience as practicing manager and teacher of labour laws. For instance. Therefore. laws relating to Management of Discipline.Com. IMT. The book aims at providing complete clarity for the beginner. and its long. the author has added some topics which are not laws per se but their knowledge and understanding is much more important than the proper laws. Extensive case laws have been carefully presented and analysed with quotations from frequently cited judgements. providing essential information. College of Business Studies. Professor. Attempt has been made to provide a glimpse of pertinent labor legislations in Far East Asian countries like China. it provides in-depth analysis supplemented by practical observations and numerous examples in the problematic areas. The book contains a detailed background about each law explaining the genesis for the enactment of that law. The emphasis all through is on clarity and the way the law operates on a day-to-day basis for business. First few chapters provide the right ambience and correct background to make the students understand the need of different labour laws. It discuss the required amendments to be made to make them business friendly. Supreme Court Instructions on Management of Sexual Harassment. the study of law is included in the syllabi of management institutions. Considering the above difficulties. exhaustive and comprehensive reading. 200 ISBN: 978-81-7446-689-1 / 61/4x91/2 Instructor Manual Available 2008 / 560 Pages / PB / Rs. Ghaziabad Existing books on Labour Laws are either too technical or too cumbersome with plethora of case laws or too brief and too sketchy that they hardly convey anything. S S GULSHAN. The book also gives some glimpses of important provisions of prevailing labour laws in South-Asian countries including labour laws of China. This book has been prepared with a conscious effort to meet in full measure the requirements of not only the students but also for the working managers. Delhi University Understanding of laws which govern the business system is of paramount importance for the students of business. Further. etc. Former Principal. The book contains the evolution of labor law. The concluding chapter deals with the need for review. The book also contains the latest High Court and Supreme Court judgments to make it up-to-date and relevant. the textual material is concise and to the Industrial Relations and Labour Laws B D SINGH Labour Laws for Managers B D SINGH. CONTENTS INCLUDE: Background/Regulative Legislation/Protective Legislation/Wage Legislation/Social Security Legislations/Miscellaneous Legislation/Emerging Trends in Labour Legislation/ Labour Laws in China (in original) Instructor Manual Available 2007 / 468 Pages / PB / Rs. CONTENTS INCLUDE: PART-I Background to Industrial Relations / Evolution of Industrial Relations in India / Changing Profiles of Major Stakeholders of Industrial Relations in India / Management of Conflict in Industry / Case Studies / PART-II Background of Labour Legislations / Regulative Legislations / Protective Legislations / Wage Legislations / Social Security Legislations / Miscellaneous Legislations / Emerging Trends in Labour Legislations The book is a product of the heart-felt needs of the managersin-making (the students of management schools) and young managers practicing in industries. this book has been written in simple and non-legal language. arduous journey and the challenges it is a encountering in today’s changing business scenario. and such simplicity of exposition which makes the text practically self-teaching. 300 ISBN: 81-7446-547-2 / 71/4x91/2 TEXTBOOK Business Law for B. Human Resource Management. This book avoids both and provides a simple. revision of existing laws and reinvention of new laws to meet the future requirements. Principles of Natural Justice. 300 ISBN: 978-81-7446-620-4 / 71/4x91/2 TEXTBOOK TEXTBOOK 77 . each one updated with latest amendment and with latest Supreme Court judgements. CONTENTS INCLUDE: Law of Contract / Contracts of Guarantee and Indemnity / Contract of Bailment / Contract of Agency / Law of Partnership / Law of Sale of Goods / Law of Negotiable Instruments / Law of Information Technology 2008 / 374 Pages / PB / Rs. The book will surely go in long way to meet the expectations of students and managers. Also. Malaysia and Singapore etc. The book offers a working account of appropriate business laws. The existing books on labor laws are either too voluminous / complex for easy comprehension of students or too sketchy to meet their requirements. Only important labour laws have been discussed in the book.

It has been designed according to the latest syllabi of the Bharathiar University and Anna University. Copyrights. 1956 / The Depositories Act. 365 ISBN: 81-7446-473-5 / 71/4x91/2 TEXTBOOK CONTENTS INCLUDE: Introduction / Hypothesis and Research Design / Research Methods and Research Methodology / Collection of Data / Measurement and Scaling Techniques / Sampling Techniques / Processing and Analysing of Data / Testing of Hypothesis: Parametric Tests / Testing of Hypothesis: Non-parametric Tests / Analysis of Variance / Interpretation of Data / Research Report Writing / Use of Computer in Research / Statistical Formulae and Notes The book will be extremely helpful to study the fundamentals of Research Methodology. 1872 / The law relating to special contracts viz. Management Development Institute. 2008 / 342 Pages / PB / Rs. 275 ISBN: 978-81-7446-630-3 / 71/4x91/2 TEXTBOOK Business and Corporate Laws C L BANSAL. 1932 / The Sale of Goods Act. R RADHAKRISHNAN. Director. 2006 / 848 Pages / PB / Rs. S. BALASUBRAMANIAN. The book is prepared with utmost care and rules out the necessity of referring any other book as it is self-contained. Centre for Intellectual Property Rights. Vice Chancellor. Coimbatore mathematics/ statistics Quantitative Methods in Management Problems and Solutions R SELVARAJ DR. and agency / The Partnership Act. CONTENTS INCLUDE: Functions / Mathematics of Finance / Differentiation / Integration / Measures of Central Tendency / Measures of Dispersion / Correlation and Regression / Index Numbers and Time Series / Testing of Hypothesis / Theoretical Distribution 2008 / 444 Pages / PB / Rs. 1996 / The Consumer Protection Act. This book will surely prove to be a good reference book for both the students and teachers. FEATURES: Coverage of all IP rights.. Design. 1881 / The Companies Act. Gurgaon Research Methodology for Management and Social Sciences ADITHAM BHUJANGA RAO This book has described the following categories of business laws in a simple language: The Contract Act. Coimbatore This book covers the following basic aspects of IPR with the merits and demerits of the evolving global economic intellectual property regimes. indemnity and guarantee. copyrights and trade marks. Trademark. bailment and pledge. Geographical indication and IC Layout Brief introduction of the emerging Cyber law in the wired century Chapter objectives and review questions for better understanding Detailed discussion on the difference of software programme source codes from other traditional creation rights Basic overview of some of the legal aspects of the IPR audit Role of Patent Management in activities of enterprises CONTENTS INCLUDE: Fundamentals of IPR / Patents / Trademarks / Copyright / Industrial Designs / Geographical Indication / Trade Secret / Software Copyright / IPR in International Scenario / Cyberlaw / Patent Management / Audit Procedures 2008 / 332 Pages / PB / Rs. 225 ISBN: 978-81-7446-612-9 / 71/4x91/2 TEXTBOOK 78 . Anna University. 1930 / The Negotiable Instruments Act. 295 ISBN: 978-81-7446-609-9 / 71/4x91/2 TEXTBOOK The book provides a strong foundation in Quantitative Methods for management students who come from different disciplines. Intellectual Property Rights text and cases DR. 1986 /Intellectual Property Laws relating to patents. Highlights of the book: This book is student-friendly No need to refer any other book Covers all the chapters specified in the syllabus Enough examples are given under each chapter A good number of exercise problems with answers to practice Simple and clear steps in arriving the answers Latest five years question papers of Bharathiar and Anna University are solved and annexed at the end of the book Written in simple language so that students of all level can understand. Anna University.

discrete and continuous standard distributions and jointly random variables. so as to be equally suitable for the students with different backgrounds from commerce to computer engineering. Bangalore CONTENTS INCLUDE: Introduction to Business Research / Research Process / Scaling Techniques / Data Files and Coding Data / Starting SPSS / Frequency Distribution and Descriptive Statistics Using SPSS / Manipulating the Data / Cross-Tabulations Using SPSS / Using SPSS to Perform 't' Test / One Way ANOVA Using SPSS / Correlation Using SPSS / Using SPSS to Perform Chi-Square / Simple Regression Analysis / 2-Way and 3-Way ANOVA / Cluster Analysis / Conjoint Analysis / Discriminant Analysis / Factor Analysis / Multi-Dimensional Scaling / Non-Parametric Tests 2007 / 208 Pages / PB / Rs. Professor. N VIVEK. PSG Institute of Management Business Research Methods S N MURTHY. CONTENTS INCLUDE: Combinatorics I/Combinatorics II/Combinatorial Identities/ Probability/Random variables/Standard Discrete Probability Distributions/Standard Continuous Probability Distributions/ Jointly Distributed Random Variables/Advanced Counting Techniques/ Generating Functions 2007 / 490 Pages / PB / Rs. Special features of this book are: It is written in an easy to understand manner. RNSIT. recurrence relations and generating functions. 325 ISBN: 81-7446-520-0 / 71/4x91/2 TEXTBOOK CONTENTS INCLUDE: Research Methodology and Market Research / Scientific Method in Research / Organisation of Marketing Research / Research Process / Research Problem Formulation / Research Design / Causal Research / Secondary Data / Literature Review / Primary Data / Qualitative Techniques of Data Collection / Sampling / Attitude Measurement and Scaling Techniques / Data Processing and Interpretation / Statistical Analysis of Business Research / Markov Process / Hypothesis Testing / Time Series Analysis / Decision Theory / Research Report / Ethical Issues in Business Research / Market Information System / Role of Computers and Recent Trends in Business Research / Application of Marketing Research / Guidelines for Project Work / Case Studies in Indian Context TEXTBOOK Instructor Manual Available 2010/ 512 Pages / PB / Rs. 245 ISBN: 81-7446-528-6 / 71/4x91/2 TEXTBOOK Research is the all pervasive key and the brain for decision-making in any organization. K ARUN RAJAN. they need to know the methodology to be adopted to conduct research. interpretation of data. but also helps students to develop insight and perception. random variables and their probability distributions. When these students join the corporate world. data gathering. Department of Management Science. This book covers a selection of topics on combinatorics. The book includes topics in combinatorics like advance principles of counting. MIT School of Management. Pune To give the knowledge of tools and skills necessary to solve business problems. This book completely covers MCA syllabus of Pune University and will also be suitable for undergraduate science courses like B. as well as management courses.Sc.mathematics/ statistics Research Methods in Business R NANDAGOPAL. etc. probability and discrete mathematics useful to the students of MCA. concept of probability. Probability and Combinatorics D P APTE. MBA. to formulate and solve mathematical problems in a creative way. In this book. combinatorial identities. To help the students apply research techniques in a changing marketing environment. Bangalore third edition U BHOJANNA. Department of Management Science. interpretation and report-writing and also the use of statistical techniques. such as problem formulation. in terms of gathering data. PSG Institute of Management. PSG College of Technology. Senior Lecturer. The book is divided into 25 chapters and the research techniques and processes are well explained with illustrations. This book aims at covering various aspects of Business Research. HOD. The students of today are the future decision-makers of Indian industry. Director. The book uses a different approach in explaining these subjects. use of statistical methods. Lecturer. computer science and applied mathematics. 340 ISBN: 978-81-7446-820-8 / 71/4x91/2 Mathematics and Statistics for Business R S BHARDWAJ CONTENTS INCLUDE: Part A: Businss Mathematics / Analytical Geometry / Functions and their Graphs / Limits and Continuity / The Derivative / The Maxima and Minima / Integration / Mathematics of Finance / Part B: Businss Statistics / Introduction / Measures of Central Tendency / Measures of Dispersion / Correlation / Regression Analysis / Index Numbers / Analysis of Time Series 79 . analysing. Professor and Director. PSG Institute of Management. RNSIT. the subject-matter of Business Research is included at macro and also at a micro level. report-writing. This book not only explains the concepts and provides variety of solved problems.

the students of professional courses like CA. CONTENTS INCLUDE: Introduction / Functions. Reader. Department of Economics. BCom (Hons). Pune. The book includes topics in sampling. 240 ISBN: 81-7446-450-6 / 71/4x91/2 TEXTBOOK second edition Business Statistics R S BHARDWAJ. An additional feature of the book is the ‘Exercises with Hints’ given at the end of each important topic. Delhi University second edition This book covers the topics on probability and statistics mostly used for managerial decision making. testing of hypothesis. Limitations and Distrust of Statistics / Statistical Investigation / Census and Sample Investigation / Collection. so as to be equally suitable for the students with different backgrounds from commerce to computer engineering. Functions. Delhi University This book is designed to meet the requirements of the students of BA (Hons) Economics. Professor and Director. tests of significance. 375 ISBN: 978-81-7446-697-6 / 81/4x11 TEXTBOOK 80 . Processing and Presentation of Data / Measure of Central Tendency / Measures of Variability. The book uses a practical approach in explaining these subjects. Importance. It would also provide a suitable reference for all management. 295 ISBN: 978-81-7446-679-2 / 71/4x91/2 TEXTBOOK Instructor Manual Available 2009 / 700 Pages / PB / Rs. probability and sampling distributions. Shivaji College. In order to demonstrate the use of statistical techniques in various areas of Economics and Management. Sequence and Series/The Derivative/The Maxima and Minima/Functions of more than One Variable and Their Derivatives/Maxima. This would help the students to develop insight and interest in solving problems using MS Excel. Reader. Department of Economics. science and commerce students. and Mentor. MIT School of Business and MIT School of Government Mathematics for Economics and Business R S BHARDWAJ. India. The aim of this book is to expose the statistical concepts in a simple and lucid manner so that the readers face no difficulty in understanding and interpreting them. Minima of Functions of more than one Variable/Integration/ Mathematics of Finance/Linear Programming 2005 / 570 Pages / PB / Rs. data processing. ICWA and Management will also find this book very useful. engineering. MIT School of Management. a large number of examples have been included in the text. Skewness and Kurtosis / Fundamentals of Probability / Random Variables and Probability Distributions / Sampling Design and Theory of Sampling / Estimation for Decision-making / Basic Concepts of Hypotheses Testing / Test of Hypothesis: Testing for Population Parameters / Hypothesis Testing: The comparison of Two Populations / Correlation and Association / Regression / Analysis of Variance (ANOVA) / Appendices CONTENTS INCLUDE: Analytical Geometry/Matrix Algebra/Sets. MS Excel is selected as a computer resource because it is practically available with every manager. In addition. regression and ANOVA. Skewness and Kurtosis / Correlation / Regression Analysis / Index Numbers / Analysis of Time Series / Theory of Attributes / Probability / Probability Distribution of a Random Variable and Decision Analysis / Theoretical Probability Distributions / Sampling Distributions / Statistical Inference / Analysis of Variance / Multiple Linear Regression / Statistical Quality Control / Non-parametric Tests of Hypothesis / Appendix 2008 / 774 Pages / PB / Rs. curve fitting. Editing and Analytical Tools of Data / Classification and Tabulation of Data / Diagrammatic Presentation / Graphic Presentation / Measures of Central Tendency / Measures of Dispersion / Moments. This book not only explains the concepts but also provides a variety of solved problems that are necessary while preparing for the examinations. estimation. MCA.mathematics/ statistics Statistical Tools for Managers Using MS EXCEL D P APTE. CONTENTS INCLUDE: Statistics and Decision-making / Collection. and Science courses are covered under the topics of this book. Other more powerful statistical packages may not be accessible to all the managers at field level or working in smaller corporates. Commerce. correlation. MA Economics and MCom courses of various Indian Universities. The book would prove to be beneficial for the students to use statistical tools during their work life to solve complex real life managerial decision making situations. random variables. Shivaji College. The syllabi of most of the universities for MBA.

CONTENTS INCLUDE: BLOCK 1: INTRODUCTION TO RESEARCH METHODOLOGY/Research Fundamentals and Terminology/Importance of Research in Management Decisions/ Defining Research Problems and Formulation of Hypothesis/Research Design/BLOCK 2: METHODS AND TECHNIQUES OF DATA COLLECTION/Methods and Techniques of Data Collection/Sampling and Sampling Distribution/Attitude Measurement and Scales/BLOCK 3: DATA PRESENTATION AND ANALYSIS/Data Preparation and Preliminary Analysis/Statistical Analysis and Interpretation of Data:Non-parametic Tests/ Multivariate Analysis of Data/Model Building and Decision Making/BLOCK 4: REPORT WRITING AND PRESENTATION/Writing and Formatting of Reports/Additional Statistics in Research/Statistical Tests in Management Research/BLOCK 5: ADVANCED RESEARCH METHODOLOGY/Factor Analysis/Computer Aided Research Instructor Manual Available 2006 / 414 Pages / PB / Rs. MDI. IISWBM. CONTENTS INCLUDE: Linear Programming: Formulation and Graphical Method / Linear Programming: Simplex Method / Transportation Model / Assignment Model / Network Analysis PERT-CPM / Sequencing / Replacement Models / Queuing Theory / Game Theory / Simulation / Appendix For defining research problems and finding their appropriate solutions. Linear programming. It is an essential reading for management students as well as for those who are aspiring to do their doctoral work in management. A novel approach in the book is the illustrative use of computers with TORA package. you need to follow a structured approach. Many practical examples and tips for management researchers strengthen the content of this book. Duality in LP problems. the most powerful tool for managerial decisionmaking is covered elaborately. Coimbatore second edition Research Methodology D K BHATTACHARYYA. including thorough discussion of various LP methods and LP solutions. as a problem-solving tool. Gurgaon SANGEETA SHAH BHARADWAJ. Yet students are required to comprehend the nitty-gritty of doing research . not much of the available reading material provides extensive focus on management research.right from developing their project reports to final dissertation. 150 ISBN: 81-7446-242-2 / 71/4x91/2 81 . in the simplest possible way so that neophytes may quickly grasp the concepts and methodology. This book is well equipped with fundamentals of research and research designs. managers. that even students from a non-mathematics academic background will grasp them quickly. IMI. Management research requires more theoretical rigours and practical insights. A logical series of steps need to be performed right from selecting a topic of research to report writing. It conforms to the core syllabus of all universities and institutes. However. 2007 / 180 Pages / PB / Rs. Written in a simple language. as part of their core curriculum. Research in management areas needs massive experimentation and data support. etc. 275 ISBN: 81-7446-457-3 / 71/4x91/2 TEXTBOOK Extremely Short Cases on Strategic Management AJIT PRASAD. An attempt has been made to explain things in a logical progression. 395 ISBN: 81-7446-532-4 / 61/4x91/2 Instructor Manual Available 2005 / 318 Pages / PB / Rs. Professor. Readers – whether students. which are adequately substantiated by data. researchers and academicians – will find that the insights and knowledge obtained from the book will stand them in good stead in both academic as well as occupational pursuits.mathematics/ statistics Quantitative Techniques for Management Computer based problem solving S JAISANKAR. assignment. PSG Institute of Management. business executives. The chapters are arranged so as to progressively explain the workings of various models in actual practice through step-by-step procedures that so simplify and solve them. sensitivity analysis. and make it easily understandable to beginners exposed to the subject for the first time. Models in the book also use Linear Programming to reach solutions including those relating to transportation and transshipment. Every finding needs to be strengthened by arguments. MDI. Associate Professor. and Game Theory…illustrated with screen-shots of a computer with a TORA package. 295 ISBN: 81-7446-497-2 / 71/4x91/2 TEXTBOOK Business Process Outsourcing for Strategic Advantage Gurgaon strategic management K B C SAXENA. Kolkata This book has been developed with a focus on the need to demystify the subject and make it easy for students to grasp the principles and details involved. it covers all facets of management areas with details of statistical tools required for analysis in a research work. Delhi 2001 / 122 Pages / PB / Rs.

Concluding Case: Each chapter contains a thoroughly researched and widely-acclaimed case. MBA. Research Inputs: The book provides a comprehensive coverage of a vast. Ten world class studies of Indian companies. which includes a supplement that unfolds the historical process and growth of strategic thinking in India. lucid and student-friendly manner. such as. CONTENTS INCLUDE: Basic Concepts / Basic Concepts / Strategic Intent / Generic Tools of Analysis / Strategic Analysis / Strategic Analysis—The Business Environment / The Internal Environment / Tools for Strategic Analysis / Strategic Choice / Strategic Choice—Grand Strategies / Competitive Strategies—Business Unit Strategy / Strategy Evaluation and Selection / Strategy Implementation / Implementation: Structure and Culture / Resource Allocation. The theoretical concepts included are the state-of-the-art positions on the subject.strategic management Recipient of ISTD-ONGC Book Award 2004-2005 Strategic Management Text and Cases V S P RAO V HARI KRISHNA Strategic Management concepts and cases UPENDRA KACHRU. BBM and other professional programmes at graduate and postgraduate level. growing subject — well-supported by a wealth of research data collected from multifarious sources. 695 PB / ISBN: 81-7446-346-1 / Rs. IIM Ahmedabad. from India's premier Bschool. the book contains the following features: Opening Case: Each chapter begins with an opening case highlighting strategies and actions followed by Indian companies. 295 ISBN: 978-81-7446-668-6 / 71/4x91/2 TEXTBOOK 82 2002 / 334 Pages / PB / Rs. 325 TEXTBOOK This book presents the fundamental concepts of Strategic Management with current examples and illustrations in simple. and the text has thus been divided into four Parts. 310 ISBN: 81-7446-424-7 / 81/4x11 Includes case material of IIM. Professor. Ahmedabad TEXTBOOK Strategic Management and Business Policy text and cases C APPA RAO B PARVATHISWARA RAO K SIVARAMAKRISHNA Instructor Manual Available 2003 / 710 Pages / 71/4x91/2 HB / ISBN: 81-7446-347-X / Rs. 325 ISBN: 81-7446-273-2 / 71/4x91/2 CONTENTS INCLUDE: Introduction to Strategic Management/Understanding External Environment/Understanding Internal Environment/Establishing Strategic Focus/Corporate Strategy/Business-level Strategy/Competitive Strategies/Implementing strategies I: Management/Implementing Strategies II: Organisational Issues/Strategic Evaluation and Control TEXTBOOK . Personality Profiles: Personality sketches of leading corporate heroes have also been provided at appropriate places. IILM. picked up from Business Today. authored by the best teachers in the country including the legendary Prof CK Prahalad himself are included. Restructuring and Cooperative Strategies / Global Strategy / Business Level Strategy / Strategic Analysis and Choice / Strategy Implementation and Functional Strategies / Strategy Implementation: Structural Issues / Behavioural Issues in Strategy Implementation / Operational Strategy / Financial Strategy / Marketing Strategy / Human Resource Strategy / Strategic Leadership and Control / Strategic Leadership / Strategy Evaluation and Control / Strategy and Technology Management / Designing a Technology Strategy / Technology Forecasting and R&D Strategies / Strategies for Acquisition and Absorption of Technology / Emerging Issues / Social Audit / Index Instructor Manual Available 2005 / 804 Pages / PB / Rs. This book is unique and original in the way it has been organized and the material that has gone into it. Evaluation and Control / Governance and Change / Case Studies Designed to facilitate understanding and retention of the material presented. illustrating the manner in which they fought against heavy odds and emerged as winners in the end. The main feature of this book is a comprehensive coverage of popular analytical frameworks. BBA. PGDBA. Mission and Objectives / Environmental and Resources Analysis / Environmental Analysis / Industry Analysis / Competitive Analysis / Internal Analysis / Strategy Formulation and Choice / Corporate Level Strategy / Acquisition. such as: SWOT Analysis / Porter's Five Forces Model / Ansoff's Product/Market Grid / Value Chain Analysis / BCG Matrix Strategic Management and Business Policy NITIN BALWANI The book is very useful for the courses. CONTENTS INCLUDE: Introduction / Strategic Planning and Strategic Management / The Strategic Management Process / Strategic Intent: Vision. Gurgaon The nuances of strategic management are examined in great depth in this book. Real World Examples: Each chapter contains a number of realworld examples illustrating how a particular firm has exploited the gaps present in the environment. 2008 / 628 Pages / PB / Rs. using its own resources to best advantage.

CEO & Managing Director. Head-HR. Chennai and Director. JSW Steel Group K SRIKKANTH. AIMA and Vice Chairman. Rani Holdings Ltd. Chairman. Hindalco Industries Ltd MANPREET RATIA. Head-HR (Mobility). Managing Director. Chairman. Chief Executive Officer. All India Selection Committee. Head-HR. Managing Director. The India Cements Limited DENNIS SUN. Dalmia Cement (Bharat) Ltd VINITA BALI. All India Chinmaya Yuvak Kendra (AICHYK) Leading through Innovation D SHIVAKUMAR.excel multimedia Produced in association with All India Management Association Rs 499/. Practice Leader. Acharya. Amalgamations Pvt Ltd Value Creation and Ethics JOYDEEP DUTTA GUPTA. Asian Association of Management Organisations (AAMO) A SIVASAILAM. Vice Chairman & Managing Director. USA JOHN C CAMILLUS. Executive Director. Executive Vice President. HDFC SANDEEP CHAUDHARY.Services Deloitte Consulting. Hindustan Unilever Limited Towards Cost Competitiveness R SESHASAYEE. RPG Group SAJJAN JINDAL. Managing Director.(each) plus taxes Magic Carpet: A Set of 8 CDs Customer Leadership NITIN PARANJPE. South West Asia. SPICE 83 .Corporate Development & HR. AIRCEL Ltd UDAI UPENDRA. Vice Chairman and MD. President . Hewitt Associate Sustaining High Performance Teams RACHNA MUKHERJEE. Chinmaya Mission. Deloitte and Touche Consulting L LAKSHMAN. USA Creating Lasting Value N SRINIVASAN. Executive Director. A Set of 5 CDs on HRM Creating A Leadership Pipeline VINEET KAUL. Nokia India Private Limited SHRIDHAR VENKAT. Managing Director. The Akshaya Patra Foundation Creating Winning Organizations of Tomorrow SANJIV GOENKA. Chief People Officer. BCCI Values and its Multiple Dimensions JON WILLIAMS. Citi Bank Compensation & Rewards The Keys to Success PHILLIP MATHEW. Simon Carves India Ltd Managing Uncertainty soft functions hard operations ASHWIN SHIRALI. Donald R Reall Professor of Strategic Management. Vice President & Managing Director. Head-HR. President. US National Managing Director . Chairman. Thermax Ltd Employee Engagement and Communication for the Rainy Days SANJAY GOEL. Sr Vice President. Britannia Industries Limited Value Creation through People Power SWAMI MITRANAND. Ashok Leyland Ltd PUNEET DALMIA. University of Pittsburgh. THE HR COMPANY ARVIND N AGRAWAL. RPG Enterprises SUDHIR V SOHONI. ACCOR Hotels A V K MOHAN. Chief People Officer.

Supply Chain. Tutor Vista DIVYA MODI. Partner. Mukand Limited PRASHANT TEWARI. Founder Chairman. Executive Director. CEO. ROOPEN ROY. Deloitte RAHUL BAJAJ. The Paul and Ruth McCracken Distinguished University Professor of Corporate Strategy. Pepsi Food Limited A Set of 2 CDs on Business Responsibility Summit Death of CSR and Birth of Responsible Business C K PRAHALAD. Ranbaxy Laboratories Limited Collaboration and Best Practices in Supply Chain Management KAPIL AGARWAL. Deloitte D SHIVAKUMAR. Rs 499/. Managing Director. Assistant Vice President. Tata Sons Ltd. K GANESH. Roots Corporation Ltd. Head. Tata Sons Ltd. Managing Director. Prasanna Trust R GOPALAKRISHNAN. Madura Garments SANJAY DAWAR. Nokia India Changing Marketing Paradigm for the New Manager NIRMALYA KUMAR. Deloitte Tohmatsu Consulting Co. Dell India SUMAN SHARMA. SCM. USV Ltd. Convention Chairman & Executive Director. Convention Chairman & Executive Director. CEO. Global Director. Supply Chain Management: A Set of 4 CDs Global Supply Chain Management and its Design SUJIT GUHA. Supply Chain. DS Group Managing Supply Chain Effectively S MAITRA. Dabur India Limited GOVIND JAJU. Inovo Technologies Inc. University of Pittsburgh JOHN KERR.excel multimedia Produced in association with All India Management Association Magic Carpet: A Set of 6 CDs (Series 4) Developing the New Business Manager INDU SHAHANI.. Chairman. Advinus Therapeutics PRABHAT PANI. Managing Director. 84 . London Business School SANTOSH DESAI. Associate Partner. Founder and President. Spice Corp The New Manager Intuitive. Managing Director. The Entrepreneur Manager NIRAJ BAJAJ. Maruti Udyog Limited VENKATA KRISHNA REDDY. Head. Finance. RASHMI BARBHAIYA. Chairman. SCM. Future Brands Innovation: A Key Tool for the New Manager LARRY SCHMITT. Consulting EMEA Regional Leader. University of Michigan Ross School of Business The Voice within the Leader SWAMI SUKHBODHANAND. Vice President. CEO & Founder. Vice President and General Manager. Professor of Marketing. Japan ANNE NEMER. Chief General Manager. Accenture India Private Limited Developing Good Supply Chain Management RAJAN ANANDAN. Sheriff of Mumbai R GOPALAKRISHNAN. Processes. Humane and Humble R GOPALAKRISHNAN. CEO. Executive Vice President. Bajaj Auto Ltd. Ltd. Tata Sons Ltd.(each) plus taxes Developing a Global Mindset JEFFREY WATTS. Associate Dean & Executive Director.

Executive Director. MARK B FULLER. Monitor Group. The Hina Group Inc. Managing Director. 33rd National Competition for Young Managers. Reliance Retail-Delhi ARVIND SINGHAL. Executive Director. Sundram Fasteners Rs 499/. Department of Biochemistry. AIMA PRAMOD BHASIN. China A Conceptual Framework for Managing Future Enhanced Competitiveness . Global Business Network. Pricewaterhouse Coopers. B N KALYANI. Managing Director. Ministry of Statistics & Programme Implementation ASHWANI PURI. AIMA and Former CMD. Pricewaterhouse Coopers AMBARISH DASGUPTA. India PRONAB SEN. Executive Director. Moser Baer India Ltd. Director. Info Edge (India) Pvt Ltd. Director-HR. HCL and Chairman & CEO. CEO. Chairman. Chairman & CEO. Seikei University. Japan CHAYAN BHATTACHARJEE. Executive Director. Perspectives on the Regional Opportunities DENNIS TAI LUN SUN. Member of Parliament Managing New India Connecting Across Generations CHETAN TOLIA. Tata Steel 70 Million Employable Indians: Strategies for Global Competitiveness ANKITA ABHIJIT BAKRE. Connecting Across Generations . Bharat Petroleum Co. HCL Technologies Ltd. Member of Parliament Emerging Leadership The Role of Next Generation Politicians B J PANDA. The Talent Imperatives SANTRUPT MISRA. ONGC SAMPATH KUMAR MOORTHY. Tata Sons Ltd. Honorary Distinguished Biotechnologist. SUDIPTO DE NCMS Champion Team. Pricewaterhouse Coopers International Managing New India Striving for Inclusive Growth JOYDEEP DATTA GUPTA. Technology & Policy (CSTEP) The Changing Face of Retailing in India NAVNEET SALUJA. DEEPAK PURI. Chairman & Managing Director. C KUMAR N PATEL. Chairman.(each) plus taxes Managing New India Challenges of Change SANJEEV BIKHCHANDANI. 4th National Competition for Management Students. Sr Global Advisor. Winners of the 3rd National Competition for Management Students. A V N P K CHAITANYA. PricewaterhouseCoopers. GENPACT Transforming Technologies for the Future V S ARUNACHALAM.excel multimedia Produced in association with All India Management Association Magic Carpet: A Set of 8 CDs (Series 4) Managing New India The Indian MNCs SUBIR RAHA. Vice Chairman. Technopak Advisors Pvt Ltd. President. Monitor Group Winning in the Era of ‘Total Competition’ R GOPALAKRISHNAN. Tokyo. SURESH PRABHU. Indian Institute of Science 85 . McCormick Tribune Professor of Technology and Director. Tata Sons Ltd.. Inc. Spandan Emerging Leadership Acquiring a Global Mindset B MUTHURAMAN. Monitor Group. Aditya Birla Management Corporation Ltd. Secretary. Executive Director. Chairman.Creating Indian Brands MOHANBIR SAWHNEY. Chief Executive. Bharat Forge Ltd. China Hong Kong Photo Products Holdings Managing New India Strategies and Perspective WILLEM BROCKER. Partner. Center for Study of Science. USA HONG CHEN. AAMO & Chairman. President. Founder & CEO. Chairman. Ltd. Convention Chairman and Founder. Pranalytica. India Magic Carpet: A Set of 7 CDs (Series 3) Megatrends of the Next Decade PETER SCHWARTZ. MD.An Antidote to Managing Future Managing the Future-Everlasting Takeaways SHIV NADAR. PRAVIN KUMAR NCYM Champion Team. G PADMANABHAN. USA NIKHIL P OJHA. Tata Steel-Blue Scope JV RENU ROY. New India as an Emerging Giant in the Asia Pacific Region Japanese and Asian Perspectives RYOKICHI HIRONO. Chairman & CEO. Professor Emiretus. PG Program in Retail Management IISWBM-Kolkata Indian Perspective ALAN ROSLING. Centre for Research in Technology & Innovation RAJESH BIYANI AND POOJA BAID. (NCMS).

Executive Vice President. Connecting across Generations ABHIJIT DUTTA. President.UK G K AGARWAL. Ranabaxy Laboratories Ltd. Anthony Kent. Collaboration.excel multimedia Produced in association with All India Management Association Rs 499/. Singapore Design as a Strategic Differentiator Preeti Vyas Gianetti. 2nd National Paper Writing A Set of 4 CDs on Integrated Marketing Preemptive CRM: Retaining Customers when Competition Emulates LEN ELLIS. HSBC Ltd. Chairman. Director-Rich Media & MBP. ICICI Bank Ltd. Dy Managing Director. Director (HR). A K BALYAN. Trust and Innovative Change RAJ DATTA. Chairman & MD. President. National Champions. Ogilvy & Mather RUFINO L DELA ROSA. Global Chairman. Nokia Asia Pacific. Sr Vice President (HR). President – McCann Erickson. Titan Industries Ltd.Vyas Gianetti Creatives Eric Stevens. YASHO V VERMA. Best Student. ITC IBD YOGI SRIRAM.(each) plus taxes A Set of 3 CDs on HRM Change Management to Change Leadership UDAI UPENDRA. Professor of Marketing. Head (HR). Executive Director-HR. Chowking Food Corporation. Chairperson . India Getting Outside the Square Excellence through Implicit HRM Competencies K T PRASAD. NTPC Ltd. Managing Director & CEO. USA Contest KEDAR APSHANKAR. Group President & National Creative Director. RAJAT SETHI. Wunderman. JOHN CLARKESON. Wunderman India JAWAHAR KANJILAL. Mindtree Consulting Pvt Ltd. Satyam Computer Services Ltd. LG Electronics India Ltd. International Asian Paints Ltd. Director (HR & MS). Chairman. K V KAMATH. Taj Group (Tata Enterprise) Organizing across Borders JALAJ DANI. The Boston Consulting Group. Magic Carpet: A Set of 8 CDs (series 2) Connecting with the New Consumer PIYUSH PANDEY. Member of Parliament ARUN MAIRA. Chairman & Managing Director. President. Head (Knowledge Management Group). France Challenging the Leader VENU SRINIVASAN.. MICA. 31st National Competition for Young Managers Instilling the ‘DNA’ of Innovation HARSH MARIWALA. Marketing School. India A F Mathew. Vice President (Global HR). London College of Communications London. TVS Motor Co. Director of Strategy. MICA Faculty 86 . Towards Excellence B RAMALINGA RAJU. NIALL BOOKER. RAVINDER ZUTSHI. ESCEM Business School. Philippines Engaging with the New Indian Citizen SACHIN PILOT. Aditya Birla Management Corporation Ltd. ONGC Ltd. Marico Industries Ltd. Samsung Electronics India Pvt Ltd. Group General Manager & CEO-India. Director of Postgraduate Studies. Creating Talent Incubators Strategies for Youth Dominated Market Bijou Kurien. COO – Watches. Ltd. The Boston Consulting Group Decoding the Cultural Language for Marketing Santosh Desai.

Chairman & MD. Social and Cultural Dimensions of Globalization DR. Vice Chairman. Best Student . “Emerging Paradigms in Branding” A Set of 4 CDs Designing World Class Brand RAVI NAWARE. Worldwide M N KALYANI. Mphasis Software & Services (I) Pvt Ltd. Managing Director. ILO. ANNE KNOWLES. Goldman Sachs International. CEO. Chief (Marketing & Sales) Flat Products. Chief Executive (Foods Division).30th National Competition for Young Managers (NCYM) Managing the People. Aditya Birla Group. GAUTAM THAPAR. Head . Managing Director. Ltd. Godrej Boyce Mfg. Bangkok LORD GRIFFITHS OF FFORESTFACH.Quality. Executive Vice President (Marketing & Sales) Mahindra & Mahindra Building Successful Brands in the 21st Century DHAREN CHADHA. RAJESH JEJURIKAR. President. Vice President (Marketing & Sales). Former Member. The Boston Consulting Group. Sr. Ltd. Ballarpur Industries Ltd. UK Product Brand to Company Brand J SURESH. 87 . RAJAN DUTTA. Chairman & CEO.Paper Writing Contest. 30th NCYM SHAILLEY GARG. Team MICO. Project Manager.excel multimedia Produced in association with All India Management Association A Set of 8 Magic Carpet CDs (series 1) People: India’s Advantage N K SINGH. National Champion Team . A Set of 4 CDs on CRM Rs 499/. Futurescape HR related Aspects of CRM-Reward/Recognition Systems SANJEEV DUGGAL. Amoretto Retail Private Limited Listening to the People MIRAI CHATTERJEE. Managing Director.(each) plus taxes Importance of Customer Focus to an Organization JAYANT KOCHAR. K B S ANAND. Tata Iron & Steel Co. Planning Commission JERRY RAO. Ltd. The Tata Iron and Steel Company Ltd. ANAND SEN. Ltd. ARUN MAIRA. ITC Ltd. NIS Sparta Ltd. Chief of HR & TQM. Mobilizing Change SUBIR RAHA. Chairman. Management Development Institute Experiences: My Firm and My Journey RAJIV BAJAJ. Chairman & MD. MUKESH CHATURVEDI. MTR Foods Ltd. Charting New Directions BHARAT PURI. Jt. Momentum Strategic Consultants Pvt. The Tata Iron and Steel Company Ltd. Escotel Mobile Communications Ltd. Bajaj Auto B MUTHURAMAN. Max New York Life Insurance Co. B MUTHURAMAN. ONGC Ltd. Ltd. Oracle India Private Ltd. SEWA SURESH P PRABHU. Chairman. Chairman & MD. Managing Director. Professor. Managing Director. Managing Director. CEO & Executive Director. Connecting across Generations KANIKA MITTAL. Member of Parliament IT Tools for Enhancing CRM Delivery System Quality Applications for Delivering CRM SUDHANSHU RAWAT. KUMAR MANGALAM BIRLA. NAMRATA RANA. J N GODREJ. The Boston Consulting Group India Partnering beyond Country Borders HANS PAUL BUERKNER. Managing Director. Organization Architecture/Structures for Effective Service Delivery DR. Director-TOI Brand Benett Coleman & Co. Senior Specialist. Co-ordinator. Cadbury India Ltd. Vice Chairman & MD. Bharat Forge Ltd. SANJEEV MAGO. Creating Iconic Brands in Indian Market RAHUL KANSAL. Asian Paints Ltd.

Marico Industries Limited HR Execution in a M&A Business Environment P DWARKANATH.(each) plus taxes A Set of 6 CDs on HRM Innovate or Evaporate: HR Innovations ANIL SACHDEV. Chief General Manager (HR). President -HR. Executive Vice-President. Director-HR. Sr. Head-Human Resources. Director-HR. Reliance Petroleum Limited Creating Customer Delight Delivering Customer Value Creating Customer Centric Organization S Y SIDDIQUI. Glaxo Smithkline Consumer Healthcare Ltd. Grow Talent Company Limited RAKESH PANDEY. Creating a Leadership Pipeline HARI T. President (HR) Petroleum Business. Director-HR. Executive Vice President-Group HR. RAJENDRA SINH. Tata Sons Limited P DWARAKNATH. Maruti Udyog Limited GAUTAM CHAINANI. Chairman. Chief Human Resources Officer. M & M A Sample clipping from the CD 88 .excel multimedia Rs 499/. Reliance Industries Limited RAJEEV DUBEY. WNS Global Services Speed & Agility Changing with times Organization in times of continuous change S CHANDRASEKHAR. Glaxo Smithkline Consumer Healthcare Limited ASHWINI PARASHER. Vice President-HR-Satyam Computers Ltd. Honeywell India Talent Management A useful dimension to Developing Organizational Capability SATISH PRADHAN.

-2335535..-:0891-6645858/6645757. JAMMU & KASHMIR: Jammu: Radha Krishan Anand & Company.. Ph. 2555228.. Ph. International Book House.. KERALA: Ernakulam: H&C Stores..-2538787.. Ph.-23858665. Gangarams Book Bureau. Ltd. Orient Book House. Ph. Ph.-25325422. Ltd. Higginbothams Private Limited. Shakti Books. Ph.. Ph..0821-2512451. Dutta Book Centre. UBS Publishers’ Distributors Ltd.0484-2353901. Asian Books (P) Ltd.-23263913. Ph.-51562623/603.. 23266645-7. Ph. Ph. Surendra Book Service. Ph. Ph.. Jaico Book House. Ph. Ph. Jay Kay Book Distributor. Jaico Book Distributor. MAHARASHTRA: Aurangabad: Samarth Book Depot. 55159385. 23257587. University Book House. Ph. Ph.-2410771.-26579865/5262. Ph.24757206.-26611963. Ph. Ph. Surya Infotainment Products Pvt. Ph.-0481-2560599.-2202858/8626.-22201411/24.. Kolhapur: Mehta Book Seller. Ph. Ph.. Modern Book Centre. D C Books. Ph. Kurukshetra: Nirmal Book Dept. 89 . New Age Books. Ltd.0471-2331826.-24446845/43.0487 2444322. Ph. Sapna Book House. Futura Books Kochi Pvt. Ph.Ltd. Bookionics.0824-2497744.-9390115435. Gwalior: Anand Pustak Sadan. 23259151/71/81.-23975680. Ph. Ph.-4054839. Ph. 2363905..-0824-2445484. 23857042.-2323516. Kazipet: Sunil Book Services. 23271887. Books India.-22263901/02. Ltd.. 2635729.-04712572010. Sankars. Ph.-25508328.-0866-2433383. TBS Publishers Distributors.-4252122. Mittal Book Distributors.-0612-3245795 India Book Centre. Ph:0495 2703487. TBS Publishers Distributors. Ph. Ph.-23260618/4748. D C Books.-9845024568. Ph.-040-23262572.. TBS Publishers Distributors. Ph.-2243615/7715. Ph. UBS Publishers Distributors Pvt Ltd.. Ph.-22200438. Jaico Publishing House.Ltd. Calicut Book Distributors.BOOKS AVAILABLE at* ANDHRA PRADESH: Hyderabad: Book Selection Centre. Indore: Shri Indore Book Depot.0471-2470927. Ph. 2689717.. Ph.238939.-26430386. Intact Book House Pvt. Ph.-40114455.. Ph-23239001. Ph. Mysore: Higginbothams Pvt Ltd.-27551992/5699. . Ph. 22257083. Ph. Thiruvananthapuram: Higginbothams Private Limited. CHHATISHGARH: Raipur: Bharat National Agency. Surat: Bulsar Book Store.. UBS Publishers Distributors Pvt.. Ph. MADHYA PRADESH: Bhopal: Ajay Publishers & Distributors..Ph.. Ph.-2261 0537.-23449920. Higginbothams Pvt Ltd. BC Pub & Distributors P Ltd. 22253903/5153. Himanshu Book Company. Ph. Prakash Book Depot.-9811959790. Ph. 2686170.. Ltd. KARNATAKA: Bangalore: Asian Books (P) Ltd.-22619322.-23922151. JHARKHAND: Jamshedpur: Sen & Co.0471-2331622.0612-3295213. Ph. Cosmo Books.-2432479. D C Books.2300557. Ph:0497 2709294. Visakhapatnam: JBD Educational Pvt. Tirupati\Rayalseema: University Book Centre. Ph. Kollam: H&C Stores. 23233002. Ph. Ph. Penta Book Distributors. Rohtak: Happy Book Depot. Kozhikode: D C Books.-22267016. 39496150 Variety Book Distributors. GOA: Vidya Vriksh.2671356. Ph. Ph.-23859154. Ph.-0484-2360122.-9811068537. Jaico Book Distributor.-2434360. 26574718. Jain Book Stall. Sita Book House.-2451009. Amit Book Depot. 25091697. 22623572.-2464607/9825146263. Ph. BIHAR: Patna: Bharti Bhawan (P&D).-25587621/ 302. Ph. Ph.0484 2375563.Fax: 2261 0537. (P)Ltd.-2513020. Ph. Ph.2535105. Jaico Publishing House. Ph.. Ph. Bhaktivedanta Book Distributors.Shah Book House Ph:040-23445601. Book Paradise. Higginbothams Private Limited. Vijaywada: Sri Venkateswara Book Depot. Kottayam: D C Books. GUJARAT: Ahmedabad: Book Plaza. Ph: 0495 2725746. Ph. 9431149748.-0866-256038. Vinayak Book Distributors. Ph: 0484 2360071. Bhilai: Anil Book Depot. Ph.22261691.. Kohinoor Book Distributors. Baroda: Chirag Book Distributors. Ph: 0481-2585612. Ph.-2542556. Universal Book Showroom. Ph.-23273601/04.-0474 2765421.. ASSAM: Guwahati: Asian Books (P) Ltd.-542304. Ph. Ph. Pocket Book Centre.-25588015/6189/7277.-277479. Ph. Ph. Ph. Ph. Ph:0497 2713713.0832-319718. UDH Publishers & Dist.-0497-2706994. Kannur: Athulya Books.. Ph. UBS Publishers Pvt. Mumbai: Asian Books. JBD Educationals (P) Ltd. UBS Publishers Distributors Pvt Ltd. Mangalore: Book World. 314879. DELHI: Allied Publisher Pvt. Ph. .. Ph.-0484-2368834.-2672856/3973. Ph..65235268..-25203183/93.. 2342134. Ph.0824-2427585. Ph. Ph.-23287577/2098. Shree Suneeta Book Centre. Ph..-25586867/8. Ltd. HARYANA: Hisar: International Book Centre. Ph: 0495 2720086.0484-2362796. Ph.-25755519/0801.-26575542. Ph.. Trichur: Cosmo Books. 0495 2723195. Ph:04032998606.0495-2720572.-9441027963. Ranchi: Crown Book Depot. Ph. Ph.. Choudhary Export. Ltd. Ph. Ph. Jainson Book Shop.-26579685. Ph. UBS Publisher’s Distributors Pvt.-0487 2335292. Scholors Point.The Book People Pvt. H& C Stores. Ph..0612-2300819. D C Books.

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created through the merger of the erstwhile (white) University of Natal (UN) and the (Indian) University of Durban Westville (UDW).” Professor Mbudzeni Sibara Former Head of the Department of Education Merger Unit “All of us who have the interest of higher education at heart.2004) 91 .” Kader Asmal Professor title The Creation of the University of KwaZulu-Natal Reflections on a Merger and Transformation Experience EDITED BY MALEGAPURU W. challenges. welcome the way in which the merger [of the University of KwaZulu-Natal] has been handled. It provides an invaluable insight into the mechanics and challenges of the institutional restructuring process in all its complexity. It is an important contribution to the comparative literature on education policy. University of the Western Cape. “There is little doubt that this book. is one of the first sets of institutions to be merged in South Africa.2007) “The UKZN merger was the most studied of all mergers in South Africa. reflecting on the dynamics.” Dr Vincent Maphai University of KwaZulu-Natal Chair of Council (2004 . strategies and solutions that characterised the historical feat of merging these [two] institutions. Minister of Education (1999 . MUBANGIZI $ 35 ISBN: 978-81-7446-841-3 The University of KwaZulu-Natal (UKZN). and restructuring of higher education. will form an authoritative and useful reference framework for transformation initiatives that are yet to emerge in our rapidly changing and developing country. in general. This book would form an authoritative and useful reference framework for transformation initiatives that are yet to emerge in a rapidly changing and developing country. MAKGOBA and JOHN C. This book is an attempt to reflect on and record the challenges involved in creating a new institution. in particular.

325 ISBN: 978-81-7446-639-6 / 71/4x91/2 Instructor Manual Available 2008 / 492 Pages / PB / Rs. Sri Venkateshwara College. Indian Institute of Management. 320 ISBN: 81-7446-317-8 / 71/4x91/2 Instructor Manual Available third edition Advertising and Sales Promotion S H H KAZMI. New Delhi 2009 / 794 Pages / PB / Rs. 175 ISBN: 978-81-7446-781-2 / 71/4x91/2 Environmental Management N K UBEROI Recommended book in the UGC syllabus 2003 / 424 Pages / PB / Rs. 360 ISBN: 978-81-7446-743-0 / 71/4x91/2 Instructor Manual Available third edition Business Law S S GULSHAN. 350 ISBN: 81-7446-548-0 / 81/4x11 Instructor Manual Available second edition Human Resource Management text and cases V S P RAO 2002 / 966 Pages / PB / Rs. Indian Institute of Management. Gobindgarh City. Perot Systems Ltd. College of Business Studies. Professor. 295 ISBN: 978-81-7446-589-4 / 81/4x11 third edition Fundamentals of Information Technology DEEPAK BHARIHOKE.second edition best selling titles A Foundation Course in Human Values and Professional Ethics Presenting a universal approach to value education – through self-exploration R R GAUR R SANGAL G P BAGARIA 2009 / 282 Pages / PB / Rs. 350 ISBN: 81-7446-448-4 / 81/4x11 Instructor Manual Available Foundations of IT DHIRAJ SHARMA. Bhartiya Vidya Bhawan SATISH K BATRA. 650 / ISBN: 81-7446-270-8 PB / Rs. Former Principal. Regional Institute of Management & Technology. Delhi University V HARI KRISHNA Student CD Included 2006 / 750 Pages / PB / Rs. Punjab. Finance and Control. 2008 / 658 Pages / PB / Rs. Kolkata 2006 / 654 Pages / PB / Rs. 325 / ISBN: 81-7446-267-8 Instructor Manual Available 2006 / 740 Pages / PB / Rs. Professor. 310 ISBN: 81-7446-340-2 / 71/4x91/2 Instructor Manual Available second edition Marketing Management text and cases Indian Context Instructor Manual Available TAPAN K PANDA. Marketing. Instructor Manual Available third edition Financial Accounting a managerial emphasis ASHOK BANERJEE. Indore Management text and cases V S P RAO. Indian Institute of Foreign Trade. University of Rajasthan 2005 / 710 Pages / PB / Rs. Department of Management. 275 ISBN: 81-7446-481-6 / 71/4x91/2 Instructor Manual Available Services Marketing the Indian perspective Text & Readings RAVI SHANKER. Assistant Professor and Head. Delhi University 2002 / 650 Pages / 71/2x91/2 HB / Rs. 325 ISBN: 81-7446-482-4 / 71/4x91/2 Instructor Manual Available 92 .

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