Government Redesign Resource Materials

Prepared for the U.S. Virgin Islands Redesign ConferenceDecember 708, 2010

GAO Reports on State-Local Fiscal Conditions

GAO, State and Local Governments’ Fiscal Outlook, March 2010 Update, GAO-10-358

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http://www.gao.gov/new.items/d10358.pdf GAO, State and Local Governments: Fiscal Pressures Could Have Implications for Future Delivery of Intergovernmental Programs, July 2010, GAO-10-899

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http://www.gao.gov/new.items/d10899.pdf 

 Reinvention Resources

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Official Website (archived) of the Clinton-Gore National Partnership for Reinventing Government

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Reference Library:http://govinfo.library.unt.edu/npr/library/index.htm 

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The Reinventor’s Fieldbook: Tools for Transforming Your Government 

, by DavidOsborne and Peter Plastrik, 2000

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http://www.amazon.com/Reinventors-Fieldbook-Tools-Transforming-Government/dp/0787943320/ref=sr_1_1?ie=UTF8&s=books&qid=1291316938&sr=1-1 

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 Red Tape, Silver Hammers and Shattered Ashtrays: What States and CommunitiesCan Learn from Eight Years of Federal Reinvention

, by Kathleen Sylvester andMichael Umpierre, 2001

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http://www.aecf.org/upload/publicationfiles/red%20tape,%20silver %20hammers.pdf 

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Performance-Based Organizations

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http://govinfo.library.unt.edu/npr/initiati/21cent/index.html

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Performance Agreements

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http://www.businessofgovernment.org/blog/presidential-performance-agreements

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Customer Service Initiatives

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http://www.businessofgovernment.org/blog/business-government/improving-customer-service 1

 

 Selected IBM Center for the Business of Government Reports

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 Reflections on 21st Century Government Management,

by Donald Kettl and SteveKelman

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http://www.businessofgovernment.org/report/reflections-21st-century-government-management 

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 Four Strategies to Transform State Governance,

by Keon Chi

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http://www.businessofgovernment.org/report/four-strategies-transform-state-governance 

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Managing for Better Performance: Enhancing Federal Performance Management 

, byHoward Risher 

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http://www.businessofgovernment.org/report/managing-better-performance-enhancing-federal-performance-management-practices 

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Using the Balanced Scorecard : Lessons Learned from the U.S. Postal Service and the Defense Finance and Accounting Service

, by Nicholas Mathys and KennethThompson

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http://www.businessofgovernment.org/report/using-balanced-scorecard-lessons-learned-us-postal-service-and-defense-finance-and-accounting 

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 Improving Service Delivery in Government with Lean Six Sigma

, by John Maleyeff 

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http://www.businessofgovernment.org/report/improving-service-delivery-government-lean-six-sigma 

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What All Mayors Would Like to Know About Baltimore’s Citi-Stat PerformanceStrategy

, by Robert Behn

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http://www.businessofgovernment.org/report/what-all-mayors-would-know-about-baltimore%E2%80%99s-citistat-performance-strategy 

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The Operators’ Manual for a New Administration

, by Abramson, Breul, Kamensky,Wagner 

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http://www.businessofgovernment.org/book/operators-manual-new-administration 

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Government Reorganization: Strategies and Tools to Get It Done

, by Hannah Sistare

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http://www.businessofgovernment.org/report/government-reorganization-strategies-and-tools-get-it-done

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Toward More a Capable Government : A Guide for Organizational Design

, byThomas Stanton

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http://www.businessofgovernment.org/report/moving-toward-more-capable-government-guide-organizational-design 2