Government Redesign Resource Materials

Prepared for the U.S. Virgin Islands Redesign Conference December 708, 2010 GAO Reports on State-Local Fiscal Conditions GAO, State and Local Governments’ Fiscal Outlook, March 2010 Update, GAO-10-358 • http://www.gao.gov/new.items/d10358.pdf GAO, State and Local Governments: Fiscal Pressures Could Have Implications for Future Delivery of Intergovernmental Programs, July 2010, GAO-10-899 • http://www.gao.gov/new.items/d10899.pdf Reinvention Resources • Official Website (archived) of the Clinton-Gore National Partnership for Reinventing Government o Reference Library: http://govinfo.library.unt.edu/npr/library/index.htm • The Reinventor’s Fieldbook: Tools for Transforming Your Government, by David Osborne and Peter Plastrik, 2000 o http://www.amazon.com/Reinventors-Fieldbook-Tools-TransformingGovernment/dp/0787943320/ref=sr_1_1? ie=UTF8&s=books&qid=1291316938&sr=1-1 Red Tape, Silver Hammers and Shattered Ashtrays: What States and Communities Can Learn from Eight Years of Federal Reinvention, by Kathleen Sylvester and Michael Umpierre, 2001 o http://www.aecf.org/upload/publicationfiles/red%20tape,%20silver %20hammers.pdf Performance-Based Organizations o http://govinfo.library.unt.edu/npr/initiati/21cent/index.html Performance Agreements o http://www.businessofgovernment.org/blog/presidential-performanceagreements Customer Service Initiatives o http://www.businessofgovernment.org/blog/business-government/improvingcustomer-service

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Selected IBM Center for the Business of Government Reports • Reflections on 21st Century Government Management, by Donald Kettl and Steve Kelman o http://www.businessofgovernment.org/report/reflections-21st-centurygovernment-management Four Strategies to Transform State Governance, by Keon Chi o http://www.businessofgovernment.org/report/four-strategies-transform-stategovernance Managing for Better Performance: Enhancing Federal Performance Management, by Howard Risher o http://www.businessofgovernment.org/report/managing-better-performanceenhancing-federal-performance-management-practices Using the Balanced Scorecard : Lessons Learned from the U.S. Postal Service and the Defense Finance and Accounting Service, by Nicholas Mathys and Kenneth Thompson o http://www.businessofgovernment.org/report/using-balanced-scorecardlessons-learned-us-postal-service-and-defense-finance-and-accounting Improving Service Delivery in Government with Lean Six Sigma, by John Maleyeff o http://www.businessofgovernment.org/report/improving-service-deliverygovernment-lean-six-sigma What All Mayors Would Like to Know About Baltimore’s Citi-Stat Performance Strategy, by Robert Behn o http://www.businessofgovernment.org/report/what-all-mayors-would-knowabout-baltimore%E2%80%99s-citistat-performance-strategy The Operators’ Manual for a New Administration, by Abramson, Breul, Kamensky, Wagner o http://www.businessofgovernment.org/book/operators-manual-newadministration Government Reorganization: Strategies and Tools to Get It Done, by Hannah Sistare o http://www.businessofgovernment.org/report/government-reorganizationstrategies-and-tools-get-it-done Toward More a Capable Government : A Guide for Organizational Design, by Thomas Stanton o http://www.businessofgovernment.org/report/moving-toward-more-capablegovernment-guide-organizational-design

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Communities of Practice : A New Tool for Government Managers, by Xaiver Briggs and William Snyder o http://www.businessofgovernment.org/report/communities-practice-new-toolgovernment-managers

Other Relevant Resources • “Culture Change Refined and Revitalized: The Road Show and Guides for Pragmatic Action,” by Jim Hartmann and Anne Khademian, Public Administration Review, Nov/Dec 2010, pp. 845-856. National Governors’ Association Center for Best Practices, “Redesigning State Government” webpage (2010) o http://www.nga.org/portal/site/nga/menuitem.751b186f65e10b568a27811050 1010a0/? vgnextoid=76ed4b92ba418210VgnVCM1000005e00100aRCRD&vgnextchan nel=92ebc7df618a2010VgnVCM1000001a01010aRCRD “Turning Organizational Goals Into Results: An Explanation of Catalytic Mechanisms,” by James Collins, Harvard Business Review 1999 o Summary: http://www.12manage.com/methods_collins_catalytic_mechanisms.html o Other: http://www.cfar.com/Documents/Catamech.pdf Performance Measurement : Getting Results, Second Edition, by Harry Hatry, 2007 o http://www.amazon.com/Performance-Measurement-Harry-PHatry/dp/0877667349/ref=sr_1_1? s=books&ie=UTF8&qid=1291317334&sr=1-1

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