Government Redesign Resource Materials

Prepared for the U.S. Virgin Islands Redesign Conference December 708, 2010 GAO Reports on State-Local Fiscal Conditions GAO, State and Local Governments’ Fiscal Outlook, March 2010 Update, GAO-10-358 • GAO, State and Local Governments: Fiscal Pressures Could Have Implications for Future Delivery of Intergovernmental Programs, July 2010, GAO-10-899 • Reinvention Resources • Official Website (archived) of the Clinton-Gore National Partnership for Reinventing Government o Reference Library: • The Reinventor’s Fieldbook: Tools for Transforming Your Government, by David Osborne and Peter Plastrik, 2000 o ie=UTF8&s=books&qid=1291316938&sr=1-1 Red Tape, Silver Hammers and Shattered Ashtrays: What States and Communities Can Learn from Eight Years of Federal Reinvention, by Kathleen Sylvester and Michael Umpierre, 2001 o,%20silver %20hammers.pdf Performance-Based Organizations o Performance Agreements o Customer Service Initiatives o

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Selected IBM Center for the Business of Government Reports • Reflections on 21st Century Government Management, by Donald Kettl and Steve Kelman o Four Strategies to Transform State Governance, by Keon Chi o Managing for Better Performance: Enhancing Federal Performance Management, by Howard Risher o Using the Balanced Scorecard : Lessons Learned from the U.S. Postal Service and the Defense Finance and Accounting Service, by Nicholas Mathys and Kenneth Thompson o Improving Service Delivery in Government with Lean Six Sigma, by John Maleyeff o What All Mayors Would Like to Know About Baltimore’s Citi-Stat Performance Strategy, by Robert Behn o The Operators’ Manual for a New Administration, by Abramson, Breul, Kamensky, Wagner o Government Reorganization: Strategies and Tools to Get It Done, by Hannah Sistare o Toward More a Capable Government : A Guide for Organizational Design, by Thomas Stanton o


Communities of Practice : A New Tool for Government Managers, by Xaiver Briggs and William Snyder o

Other Relevant Resources • “Culture Change Refined and Revitalized: The Road Show and Guides for Pragmatic Action,” by Jim Hartmann and Anne Khademian, Public Administration Review, Nov/Dec 2010, pp. 845-856. National Governors’ Association Center for Best Practices, “Redesigning State Government” webpage (2010) o 1010a0/? vgnextoid=76ed4b92ba418210VgnVCM1000005e00100aRCRD&vgnextchan nel=92ebc7df618a2010VgnVCM1000001a01010aRCRD “Turning Organizational Goals Into Results: An Explanation of Catalytic Mechanisms,” by James Collins, Harvard Business Review 1999 o Summary: o Other: Performance Measurement : Getting Results, Second Edition, by Harry Hatry, 2007 o s=books&ie=UTF8&qid=1291317334&sr=1-1


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