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Group Member Names : Mariam Effendi Anila Murarji Mandhan ( 8364 ) Faraz Kahn Sana Qamar Industry Selected : ( Banking ) HBL & Faysal Bank ABL & UBL HSBC Summit Bank Teacher Name Date of Submission : Dr Khalid Amin : 30th November 2010
....................... ... ................. ......................................... ............... ............... ............. .................................................... 7 Research Methodology................................................................ ............ ........ ....................... .................... 6 Preliminary Data Gathering............ ...... ............................. .................................... 14 Report submission Date: 30th November 2010 2 ................. ... 13 Appendix .............................................................. ............... ..................................................................................... 9 Finding and Discussion........................................... ........................................ ....................... .......................................... ..................................... . ................... ...................................................... 3 Abstract ........................ ......... 14 Bibliography ..... 5 Problem Area................ ... 9 Conclusion .............................................................................. ........... ......Course Name: HRM by Dr Khalid Amin Report Name: Major Problem that employees have with bosses Table of Content Introduction .................................................................................................................................................... .................... 12 Recommendation ..................................................... ............. ............... ..... 7 Literature Review ........... ................... ..............
Bosses may even take credit for the things you've done. the importance of job satisfaction to organizational performance and individual can be pay . A clash of ideals is another problem which occurs between managers a nd employees. The definition of a difficult boss may vary from job to job. The job of Report submission Date: 30th November 2010 3 . the quality of physical environment in which they work. etc. A manager who gives too much feedback may spend a lot of time micro-managing employees because they are insecure about their own jobs. In Pakistan a decade ago this concept was not practiced or applied and the employees were very loyal to their organizations and used to start and end their career in the same organization. One problem with difficult managers is that they often don't realize they're hard to deal with. The service sector in Pakistan s economy has started to grow recently and among the financial market banking sector is one of the most growing service sector in Pakistan. Because of this. Job satisfaction is an attitude and measuring attitudes at workplace is not an easy task. this can make the situation worse. or they may be terrible at communicating with you.Course Name: HRM by Dr Khalid Amin Report Name: Major Problem that employees have with bosses Major Problems that employees have with this bosses (in banking industry of Pakistan) 1. degree of fulfillment in their work. When the employees don't voice their concerns. Thus the technological breakthroughs affected the banking sector and numerous career opportunities were created in this sector in all disciplines. They are human. A manager who doesn't provide enough feedback to their employees may feel that they are allowing them to be independent. and they may be frustrated with their own superiors. The paradigm shifted from a financial sector to a services sector where providing quality service to the customer became the ultimate goal of the bank. It can be influenced by a variety of factors like the quality of one s relationship with their supervisor. If you're in this situation. while others give too much. They may not have received the proper training required to lead . a lack of communication is the main problem. Dealing with a boss who is controlling can put you under a lot of stress. Some managers fail to give enough feedback. manager may have different ideas. Over the years the market has seen massive opportunities in this sector changed with the emergence of plastic money and online transfer etc. It is important to remember that employees have a role within the company. Introduction Job satisfaction is in regard to one s feelings or state-of-mind regarding the nature of their work. It is important for employee to realize that his/her manager is not omnipotent. In this situation. One of the biggest problems with managers who are difficult is that they may simply not share employees views. In today s business climate of continuous changes and uncertainty. managers may not realize that their actions are having an adverse effect on their employees. and are prone to the same mistakes that anyone can make. In a situation like this. One of the biggest factors in job satisfaction is one s relationship with immediate boss Almost everyone has worked at a job in which they had to deal with a difficult boss. and quitting your job may not be a viable option. you may not know where to turn. Employees may be reluctant to speak up for fear of being punished for their actions. If employee feels that he should be working in a specific environment. a manager who is under a lot of stress may take out their frustrations on their employees.
they will have the last say on a variety of different issues. Abstract Report submission Date: 30th November 2010 4 . this is a sign that perhaps they should either find another job or start their own business. they thought a new culture in the banking sector which was based on performance based rewards and compensations. In Pakistan the concept of HR is also flourishing day by day and employers as well as the employees are getting awareness of their rights and demands. Job satisfaction is a key factor in today s job market especially when the industry is some what stagnant. The major players have changed the gaming rules and modified new modern techniques for their customers. There has been a aggressive competition in the banking sector in Pakistan which is because of foreign as well as local investment. 2. The financial market specifically the banking industry of Pakistan has boomed in the last few years. This led to a major shift in the human skills required for the job and employees switched a lot of jobs because of better prospects. If employees feel that they should challenge their boss. increases in income level. Because of this. higher salary and compensation and various other factors.Course Name: HRM by Dr Khalid Amin Report Name: Major Problem that employees have with bosses managers is to manage employee. and changes in consumption pattern and consequently there emerges a competitive environment in the industry. Due to heavy inflow of multinational banks in Pakistan. This has brought higher employment opportunities.
Dissatisfied employees can increase customer dissatisfaction. upbeat. 3. A homogenous policy may be inappropriate to increase satisfaction. It is a relative term and is nowadays used as a key factor to determine the performance of a particular employee and organization. Problem Areas Report submission Date: 30th November 2010 5 . Therefore it is very critical to understand and eliminate the factor that causes friction between employee and his boss. and responsive which increase customer satisfaction and loyalty. Satisfied employees are more likely to be friendly. Employee job satisfaction is deeply effected if employee does not enjoy working with his boss. Job satisfaction is an attitude of an employee over a period of his job so the factors of satisfaction and dissatisfaction changes over the period. and hence labor productivity. The banking sector in Pakistan after changing rapidly into a services sector has a lot of emphasis on its customers both internal and external.Course Name: HRM by Dr Khalid Amin Report Name: Major Problem that employees have with bosses In this report we have tried to study the various issues/problems that exist between employeemanager relationships especially from the point of view of Pakistan financial/banking industry.
Does not ensure alignment of Employee's his expectation. Springs a surprise. Does not keep promises Has bad time Management Has very limited ability of delegation Is very slow Compromises on quality Underestimates employees y y y y y y y y y y y y y y y y y y y y y Is very bad at adapting to new technologies y Do not share business critical information.Course Name: HRM by Dr Khalid Amin Report Name: Major Problem that employees have with bosses After conducting numerous interviews and compiling information from these interviews. Is Irresponsible Steals credit/appreciation Gives Poor supervision/grooming/mentoring to employees Over burdens employee. Employees say that their boss: y Is biased and nature and follows favouritism Makes false commitments y y Is bad listener Underestimates employees Does not buy opinions Does not take ownership Does not assign specific Job description Is tough on employees Lacks trust on employees Has limited leadership qualities Has very limited ability of delegation Is very bad at managing time Forgets things Is biased Does not believe in document processes Has very bad temper y y y y Steals credit/appreciation y Gives extremely/unrealistic squeezed timelines Does inappropriate delegation of work Argues about examples. Putts the spotlight on f laws. y y y y y y Report submission Date: 30th November 2010 6 . Provides invisible feedback. Assigns too much work in too little time. mentioned below is an elaborative list of problem areas that employees believe exist between them and their bosses.
starting from general questions to specified questions. advancement. Findings of the respondents were noted down on the pad and later analyzed carefully by the group members. Those who couldn t take out time to were courteous enough to give a short interview over the phone. Summit. while another and separate set of job characteristics lead to dissatisfaction at work. therefore we made sure that our sample size is no doubt small (approx 8 members per bank) but reflects all fractions of banking sector. No research is accurate if the random sample of the population does not reflect the diversified opinions. making them talk negative about their boss was the next big challenge. So far. from foreign grad to local grad. We then try to seek appointments with these people. We interviewed an employee from age to 25 to 42. Our conclusion has been drawn after the analysis of the findings and mutual consensus of the discussions among group members. The way embarked upon the exercise of data gathering was: 1. Finance and Marketing ) The list of prepare using websites. individuals are not content with the satisfaction of lower-order needs at work. Thus. satisfaction and dissatisfaction are not on a continuum with one Report submission Date: 30th November 2010 7 . personal contacts and via talking to general people. based on the notion that the presence of one set of job characteristics or incentives lead to worker satisfaction at work. The concept of employee satisfaction emerged in this area and Herzberg s duality theory is one of its major postulates. those associated with minimum salary levels or safe and pleasant working conditions. individuals look for the gratification of higher-level psychological needs having to do with achievement. Literature Review Understanding employee satisfaction requires knowing some of the major debates in the field of industrial psychology. Almost all of these employees expressed that they were scarred if this information may be made public. Getting them to sit with us was a real issue and even if we got them to sit with us. as well as a practical. His findings have had a considerable theoretical. HBL . Once we had the list we then prepared a formal questionnaire which majorly aimed highlighting the issues that employees face with their bosses. However. from higher designation to lower designation. and the nature of the work itself. Faysal Bank ABL and UBL ) i. Herzberg added a new dimension to this theory by proposing a two-factor model of motivation. this appears to parallel Maslow's theory of a need hierarchy. List of banks ( HSBC. Rather. recognition. Attitudes and their connection with industrial mental health are related to Maslow's theory of motivation. Appointment was taken from respondents over phone. for example. List of Departments ( IT . Prepare a detailed list of people we wanted to meet : a. A questionnaire of approximately 25 questions was prepared. 4. The research done to support this report has the prime objective of exploring the evolving problems regarding job satisfaction among employees related to banking sector. responsibility. from lower middle class to upper class. from foreign bank to local bank and from conventional to Islamic banking. influence on attitudes toward administration.Course Name: HRM by Dr Khalid Amin Report Name: Major Problem that employees have with bosses Preliminary Data Gathering Banking has emerged as one of the fastest changing segments of sustainable finance. According to Herzberg.
supervision. poor performance. lower productivity.g. job security.g. such as recognition. Herzberg and others have presented considerable empirical evidence to confirm the motivation-hygiene theory. as they could lead to low morale.. though dissatisfaction results from their absence. (Opkara. for example. and higher costs of hiring. who offered little data to support his ideas. or personal growth. but are independent phenomena. but if you perform a work related action because you want to then that is classed as motivation. the work itself. achievement. Factors such as pay. challenging work. although their work has been criticized on methodological grounds. relationships with co-workers and opportunities for promotions have been found to contribute to job satisfaction. and Hygiene factors (e. retention. the hygiene factors play very important role in job satisfaction and the better the understanding between employee and his boss the more the satisfaction Report submission Date: 30th November 2010 8 . The key elements to this theory are referred to as Expectancy (E). y Essentially. Studies have tested the hypothesis that income is an important determinant of job satisfaction but employee satisfaction does not merely come good income .Course Name: HRM by Dr Khalid Amin Report Name: Major Problem that employees have with bosses increasing as the other diminishes. arising from intrinsic conditions of the job itself. supervisory practices. This theory suggests that to improve job attitudes and productivity. if you perform a work related action because you have to then that is classed as movement. status. and Valence (V). These variables are costly to an organization. and training. recognition. responsibility) that give positive satisfaction. Unlike Maslow. Instrumentality (I). Vroom's theory assumes that behaviour results from conscious choices among alternatives whose purpose it is to maximize pleasure and minimize pain. Herzberg also further classified our actions and how and why we do them. Motivation factors are needed to motivate an employee to higher performance. These are extrinsic to the work itself. hygiene factors are needed to ensure an employee is not dissatisfied. 2002). Two-factor theory distinguishes between: y Motivators (e. or wages/salary. and include aspects such as company policies. salary and fringe benefits) that do not give positive satisfaction. administrators must recognize and attend to both sets of characteristics and not assume that an increase in satisfaction leads to decrease in un-pleasurable dissatisfaction. Critical to the understanding of the theory is the understanding that each of these factors represents a belief.
A total of 50 subjects were selected equally from the five organizations selected for the study.Course Name: HRM by Dr Khalid Amin Report Name: Major Problem that employees have with bosses 5. A total compiled list of all the issues faced by employee was prepared and among these the top 6 were selected to be part of this report. Employee-manager relationship has been considered as the major factor for job satisfaction however other related factors like promotion. Issue of bosses not trusting their employees The top most issue that was highlighted to us by many of the employees was the issue where bosses have very little trust in employees. Subjects of the present study were selected from managerial and non-managerial staff of public and private sector banks from Pakistan. work efforts and the importance/challenge of the job are also brought up in discussion by the employees. Finding and Discussion Our groups finding for Pakistan banking industry: It was found that the top 6 major issues that exist in the banking industry with to employee and the boss relationship are as follows: 1. Report submission Date: 30th November 2010 9 . Employees believe that they are being treated as a child in such kind of situation which causes brings a lot of frustration in employees. Table 1: Table below shows the count of employees that were interviewed for this purpose. By trust we actually mean that employees believe that their bosses do not have faith in them in having the task complete or having the task complete on time. 6. This seemed to be a very common issue when it comes to assigning big tasks for the first time. Group HBL Summit ABL and UBL Faysal Bank HSBC Total Count 12 8 20 5 5 50 Data from different interviews and over the phone discussions was gathered and compiled into an excel sheets. especially when the employee is new or the task is being performed for the first time. Research Methodology The research aims at identifying and measuring the determinants of the issues usually faced with employee while working with their bosses among various bankers in Pakistan. fringe benefits.
Course Name: HRM by Dr Khalid Amin Report Name: Major Problem that employees have with bosses 2. it the bosses who steal the credit by dropping in an email stating this the product has been launched. Issue of boss stealing employees credits. Issue of manager having very bad temperament Employers believe that intimidate and manipulate people with the belief that somehow the added fear will increase productivity and or respect. Everyone knows it s there except the person who has the problem. It is like identity theft for people in the workplace. This results in a perfect chaos where in the end it the employee once again who is to be blamed for the failure of completion of a specific task. Issue of delegating insufficient time for work While bosses expect the work to be done on time there is no logical basis to decide how much of the time it should require an employee for a particular type of task. It s like bad breath. In reality. performance and hard work and claiming it as your own. Stealing credit is one of the most damaging of all bad boss behaviours. 4. When it comes to assigning the task and the time bosses usually assume that employee have exactly understood the nature of the task and that the duration that they are trying to push onto the employee is enough to complete the task. This is taking the results of someone else s ideas. Most of the time the task itself is not clear to the boss himself as it would require detail level of discussion for which he himself doesn t have enough time. 5. Managers justify it by saying they are raising them up or that they are team players . 3. Report submission Date: 30th November 2010 10 . but the real question is: Are they being treated based on their performance or based on how they make the boss feel? It seems that the old adage is often true: It s not what you know it s who you know. These mails are usually marked to the organization heads that only get to see the names of bosses and not the real employees who worked on projects. Issue of being acting in a very biased manner Almost all managers or executives have a habit of playing favourites. it causes people to lose respect for the angry boss and in many cases can lead to confrontation in the future. The other times it the disturbed personal life of boss and personal negative attitude towards life which brings in a bad temperament in them. Stealing credit goes beyond not recognizing someone for a job well done. Almost all the bosses believe that pushing an employee beyond limits with an bullying attitude would yield more work in less time. Many of the employees had to say that they work longs hours for weeks and months and when it come to the launch of the product or service . This is far worse.
Issue of boss transferring the blame on employees It is a general observation of employees that when it comes to taking the credit. Mentioned below are findings of a consultant with reg ards to mentioned topic for employees around the world (reference URL mentioned in appendix): 1: Passive-Aggressive Behaviour 2: Hiding Behind E-Mails 3: Over-Valuing Privacy 4: Having to Always Be Right 5: Emotional Competence 6: Dealing with Micro Management Report submission Date: 30th November 2010 11 . bosses take the lead and they put the employee at the face of the trouble when it comes to something that went wrong.Course Name: HRM by Dr Khalid Amin Report Name: Major Problem that employees have with bosses 6.
Such managers do not believe that employees have social life and would like to extract as much work from employees as possible. NIB is classic example where CIO Mary James. The core reason being that all human s are different in the way they behave and how they look at world and other human being. communicate poorly. was hired to manage the IT department.30 while others ranging from the age of 45-50). Conclusion It is a very common problem that human s have issues with other human beings in terms of understanding. Employees must be trained and made aware to deal and to over come such situations. Another example is of Mohib Ullah Yousufani who is the head of Islamic Banking at Standard Chartered Bank who graduated from USA and return back to Pakistan after 9/11. People who are a great failure at personal life become manager at big designations. Situation becomes worst in banks where the difference are cause due to : 1. however. the situation usually gets out of hand. When the feelings become extreme. HBL is a classic example of this case where multiple generation of employee work together every day. In order to survive in the cut-throat competition in today banking industry ( which is hit by a two sided sword . and. Such problem also exists in Pakistan s corporate world and banking industry being of the great example. Manager is a single parent ( widow/widower with no kids ) b. in general. Manager who do not like to spend a lot of time at home due to some kind of family dispute c. Some of the recommendations for handling such a situation are mentioned below. an American National. one by the global economic meltdown and other due to political situation in Pakistan ) the bankers must create an environment which cultivates good employee -boss/manager relationship. 3. Report submission Date: 30th November 2010 12 . Unfortunately banking industry has many of such example where : a.Course Name: HRM by Dr Khalid Amin Report Name: Major Problem that employees have with bosses 7. 2. Manager who have been shifted to another city and do not have a good social circle. Generation gaps (some employees being very young. Our banking industry is evolving and managers do have problem understanding the needs of their employees. It becomes even more difficult at professional places where there is extreme pressure due to the targets set by the corporate world. Foreign qualified (Pakistani or from outside Pakistan) manager is hired to manage resources. between 25. Staff may sabotage productivity. make life miserable for those around them.
The idea behind this was to get the extract of their experience of managing employees for more then 10 years and how to over the issues that employees face with their bosses. We then contact some of the bosses who have experience of over 10 years in industry. Many employees have problems with their managers because they fail to communicate. perhaps they can agree to give them some of the things they want. Tahir Waqar Ali the CIO of former RBS bank 3. talking with them may also resolve the problem. One good thing they can do is ask their boss how you can help them succeed. A manager must create an environment which is comfortable to work in. It is best to have their co-workers to do this as well. If Report submission Date: 30th November 2010 13 . While this may be true. the upper management will be forced to take action. this should be done as a last resort. Azimullah Khan the CIO of former Atlas Bank 2. If they fail to do this. Speak to Manager s Manager: If they've done these things. They are often under the impression that there is nothing they can do to improve the situation with their managers. Even if they don't share employee s views. Our recommendations are based on formal/informal discussions with Talk-it-out: The best thing an employee can do to improve the situation between himself and the boss is to talk to them. Recommendation After discussing the problems of employees and compiling a comprehensive list of issues that employees face in Banking industry of Pakistan. Being insulting to bosses will only make things worse. Get transferred to another department/division: Another thing employee can do is simply transfer to another area of the company. Dr.Course Name: HRM by Dr Khalid Amin Report Name: Major Problem that employees have with bosses 8. and this may eliminate some of the problems they're having. However. and their boss is still difficult to work with. Explain to them what their wants or needs are. They can opt to work under a different supervisor. These big names include: 1. it could hurt the company in the long run. Khalid Amin who also happens to be instructor. If enough people complain about the manager. they will next want to speak with their manager.
It should only be used as the last option.0 10. © ¨§ ¡ ¥ ¤ £¢ ¡ £¦ ¢¢ n 00 \D Bibliography Report submission Date: 30th November 2010 14 . especially if you like the work you do.advisorone. Appendix and references: C:\Docu n S in \mm1 Reference URL: http://www.com/article/fast-track-six-most-common-problems-employees?page=0. it may be time to begin looking for another job.Course Name: HRM by Dr Khalid Amin Report Name: Major Problem that employees have with bosses there are no other departments available for them to go to. Look for a new job (last resort): Finding a new job can be a tedious process. In of the general discussions ( not specific to banking industry ) Dr Khalid Amin advised a student who was having trouble maintaining good terms with his immediate boss : While leaving the current job in frustration. anger or depression may look easy but it becomes very very difficult to find the next job once your are jobless 9.
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