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Competencies, Key Behaviors
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Competencies, Key Behaviors and Job-Related Questions
Software Job competencies are the skills and personal characteristics that an individual Vendors/ should possess in order to be successful in a position. Below is a list of Consultants Implementation commonly identified competencies for which we have created examples of key
behaviors. On the pages that follow you will find questions that address specific competencies. We hope they will be helpful to you as you begin the process of Employee developing your interview questions. Relations Labor Relations, _________________________________________________________________________
Unions Unemployment Comp Workers Comp _________________________________________________________________________
yourself? Government Links Disability Takes reasonable risks. i. Alcohol resistance to change. Mediation Sexual Harassment Age Discrimination Affirmative Establishes challenging shortTell me about the Action and long-term goals.6/6/2010 Workers Comp Competencies.. In addition you ll want to identify the job-specific skills needed. persists at tasks What risks were you willing to Diversity and pursues completion of take to achieve goals you set for FMLA objectives. Resources Laws.hr-guide.e. accomplishment you are most Legal proud of and why. Courts and Court Cases Litigation and _________________________________________________________________________ Laywers Artibration and Identifies and accomplishes challenging objectives or personal goals. Statutes. etc. PC experience. Explain a project you undertook Termination and o your own initiative that made a Dismissal Achievement Oriented Key Behaviors Questions to Ask http://www.com/data/A302. Key Behaviors State HR Labor Resources Compensation Achievement Orientation Analytical Ability Communication Skills (Oral & Written) Creativity Decision Making Diversity Orientation Flexibility Initiative Interpersonal Skills Job Motivation Judgment Leadership Persuasiveness Compensation Relocation Services Salary Surveys Software Consultants Variable Pay Benefits Benefits Regulations Surveys Software Consultants Training and Development Planning and Organizing Skills Presentation Skills Presentation Skills Problem Solving Skills Team Building/Team Work Time Management Resources Consultants Registry of Consultants Software Accessories / Supplies Org Change BPR Law / Legal You should feel free to create your own competencies. Regulations Takes initiative. key behaviors and questions that apply to your specific recruiting needs. ADA Accommodation Websites Engages in healthy competition. Describe your future goals and Resources the steps you plan on taking to Drug and Overcomes obstacles and reach these goals.htm 2/18 . ability to travel.
approaches and systems.6/6/2010 Competencies. Wellness.hr-guide. Key Behaviors Grasps new concepts. Safety OSHA EAP Programs Education Programs Additional Key Behaviors Additional Questions to Ask Human Resources Industrial and Labor Relations MBA Executive MBA Industrial / Organizational Psych I/O Psychology Industrial / Organizational Psych Analytical Ability _________________________________________________________________________ Reviews & analyzes a wide variety of information and recommends a specific course of action. Develops results-oriented conclusions. opportunities and needs of the organization and the constituent.com/data/A302.htm 3/18 . What are some of the measures you took to prevent the situation from becoming a problem in the future? How do you stay attuned to new trends in your area of expertise? Anticipates problems. What factors did you take into consideration when analyzing the data? Give me an example of a potential work problem that you anticipated and resolved. Questions to Ask Tell me about a time you were asked to evaluate a situation and recommend a new approach. http://www. Defines parameters of task and desired objectives. Key Behaviors Dismissal Safety major impact on your department. Organizes ideas and information in unique ways. Examines & interprets a wide variety of data/information and makes recommendations or decisions.
Listens and understands the views of others. etc. or talk to them in person? Tell me about a time when someone returned one of your reports or memos because they didn t understand it. Expresses thoughts clearly. Appears knowledgeable & confident in communicating information. What did you do? What courses have you taken in communication. both verbally and in writing. How would your supervisor describe your writing skills? Shares information with others to help them perform their jobs & seeks information from others. Additional Key Behaviors Additional Questions to Ask http://www.? Describe a time when your ability to listen helped you communicate better. call them. Key Behaviors Additional Key Behaviors Additional Questions to Ask Communication Skill (Oral & Written) _________________________________________________________________________ Takes the initiative to communicate accurate. effective speaking. and management. Listens actively & speaks clearly and directly. do you generally write them a memo. business writing.hr-guide. up-to-date plans and information to subordinates. Key Behaviors Writes in a concise and organized manner.htm 4/18 . Is sensitive to the communication levels required by different audiences. Writes results clearly & grammatically.6/6/2010 Competencies. This job requires you to spend a large amount of time writing. peers.com/data/A302. Questions to Ask When communicating with others. Conducts effective meetings.
htm Questions to Ask What technique do you use in 5/18 . Develops several approaches or solutions to a problem. Key Behaviors Creativity _________________________________________________________________________ Develops new ideas and unique and novel solutions to problems. Brainstorms to develop suggestions and new ideas. Key Behaviors Challenges current procedures to develop other alternatives. Questions to Ask Give me an example of a unique and novel solution you had for a recent problem you encountered in your work. Seeks ways to improve all aspects of the job. even when dealing with emotional topics.6/6/2010 Competencies. Tell me about a time when you were creative and explored new ways of thinking. Key Behaviors Identifies purpose and http://www.com/data/A302. Additional Key Behaviors Additional Questions to Ask Decision-Making Skills _________________________________________________________________________ Makes decisions while exhibiting judgment and a realistic understanding of issues. Describe a time when you broke away from the regimented way of thinking and developed a creative solution.hr-guide. ability to use reason.
hr-guide.htm Questions to Ask How do you value the differences that employees bring to the job? What benefits have you seen in the changing demographics in your work environment? How have you adapted your 6/18 . Encourages differences as a way to enhance group productivity. What is the most difficult business decision you have had to make? Tell me about a time when you involved others in the decisionmaking process. Implements decision and evaluates results. a situation in which you used your training and experience in making a decision that required sound judgment. In you prior job. in detail. involves subordinates and others in making decisions. As appropriate. making decisions? Describe.com/data/A302.6/6/2010 Competencies. Understands and responds to others needs and priorities. Maintains and enhances the selfesteem of others. Gathers and analyzes data and develops rationale for decision. http://www. Key Behaviors Treats each person in the department as an individual with individual needs and issues. what decision did you ponder the longest before making? Why was it difficult? Additional Key Behaviors Additional Questions to Ask Diversity Orientation _________________________________________________________________________ Recognizes and values the benefits in the diversity of people. ideas and cultures. Considers alternatives and assesses their impact and potential problems. Key Behaviors objectives.
do what is necessary to get the desired results. Gives equal time to all staff within department.htm 7/18 . How did you feel and what was your response? Explain a situation where you adapted your behavior and communication style to gain cooperation on a team project. Adapts well to. How have you adapted your behavior to the changing workforce? Give me an example of how you manage the members of your staff differently but equitably. Promotes equal treatment while refusing to tolerate workforce bias or racism. and supports. Handles several projects simultaneously. coworkers. http://www. Brings simplicity and order out of complexity and chaos. Key needs and priorities. Willing to Key Behaviors Copes successfully with unexpected events. peers. Tell me about a time when you were able to adapt to a difficultto-deal-with employee. Behaviors Values differences among team members. Adapts own behavioral and communication style to gain cooperation of managers.6/6/2010 others Competencies. Questions to Ask Describe a time in your current job when you boss assigned you a rush project even though you had other important priorities at the time. customers or suppliers.com/data/A302. Additional Key Behaviors Additional Questions to Ask Flexibility _________________________________________________________________________ Recognizes and responds to unanticipated events and requirements.hr-guide. change.
Which were accepted and why.6/6/2010 Competencies. originates action. Give me an example of how you made a change in a work-related procedure or process. Initiates self-development efforts. Key Behaviors Actively seeks solutions to problems before being asked or directed.com/data/A302. Additional Key Behaviors Additional Questions to Ask http://www. Key Behaviors of complexity and chaos.htm 8/18 . Looks for new ways to contribute to the business. Questions to Ask Tell me about a project you generated on your own & what prompted you to initiate it. Takes action to achieve goals beyond what is necessarily called for. Seeks additional job responsibilities to assume. What do you do differently than other employees in your current job? What have you done to add value in your department? Questions the way a process is done and suggests changes. Additional Key Behaviors Additional Questions to Ask Initiative _________________________________________________________________________ Actively seeks opportunities to make a contribution rather than passively accepting situations. Tell me about some new ideas and suggestions you have made to your supervisor in your current job. why you made the change & the results.hr-guide.
Describe a difficult employee relations issue you were involved with and how you managed it. Questions to Ask Give me an example of a time when you encountered conflict with another department. http://www. Gives and seeks feedback that will increase the productivity of relationships. Explain a time when you were sensitive to the diversity of a team or group you were working with and how you affected the productivity of that group. Resolves conflict in positive ways. Understands and responds to others needs and priorities. Maintains and enhances the selfesteem of others.com/data/A302.hr-guide. Key Behaviors Interpersonal Skills _________________________________________________________________________ Establishes productive. Tell me about a situation where you had to demonstrate empathy or sympathy to someone. Tell me how you resolved it. demonstrated record of being a self-starter and self-motivated.6/6/2010 Competencies. Additional Key Behaviors Additional Questions to Ask Job Motivation _________________________________________________________________________ Maintains a high level of interest and enthusiasm for job responsibilities. cooperative relationships with subordinates. peers and management. Deals with the diverse behavior of others in groups in order to increase the group s productivity. Recognizes strengths and limitations of self and others.htm Has 9/18 . Key Behaviors Resolves conflict in positive ways.
hr-guide. Describe an example of specific job conditions.6/6/2010 Competencies. Key Behaviors Key Behaviors Takes pride and derives satisfaction in one s job. Additional Key Behaviors Additional Questions to Ask Judgment _________________________________________________________________________ Weighs alternative courses of action and makes decisions that reflect factual information and are based on rational and logical assumptions that take organizational resources into consideration. tasks or assignments that have been dissatisfying to you. What did you do? What gave you the greatest feeling of achievement in your job at _________________? What makes a job interesting to you? What turns off your motivation in a job? Assumes ownership for getting the job done. http://www. Questions to Ask Give me an example of when you felt the greatest sense of achievement. 10/18 .htm Questions to Ask Describe a decision you recently made and identify the process that led you to that decision. Enthusiastic about taking on challenging projects. concerned with achievement & doing better. Key Behaviors Makes sound decisions by considering alternatives. Makes plans and follows through. Goal oriented. All jobs have their frustrations & problems.com/data/A302.
What were some of the sources you used to reach that decision? What were some of the issues you took into consideration? Considers impact in other areas of the organization.6/6/2010 Competencies. considering alternatives.hr-guide. Additional Key Behaviors Additional Questions to Ask Leadership _________________________________________________________________________ Uses appropriate interpersonal styles and methods to guide individuals or groups toward achieving results. Reviews decision to see if it satisfies long-range plans. Give me an example of a good decision you made in the last six months. Motivates others to work together toward common objectives. Key Behaviors Develops and communicates a vision of challenging goals. Give me an example of a time when you had to ask your manager for assistance on a project or situation. Questions to Ask Describe a situation in which you had to gain cooperation of others outside of your organization where you had no direct authority. Successfully gains cooperation in situations where the person has no direct authority. What were the challenges and how did you overcome them? Have you ever developed a mission statement for your department? How did you go about it? 11/18 http://www.com/data/A302. Key Behaviors that led you to that decision. growth and progress. What were the alternatives? Why was it a good decision? What was the toughest decision you had to make in your current job? Tell me about it.htm . Weighs alternatives and selects practical solutions.
work and/or community.htm .hr-guide. Key Behaviors Works effectively in crossfunctional groups. Communicates plans and information to staff in a timely & thorough manner. Meets budget responsibilities. trains. Describe the role you usually take in a task team situation. Questions to Ask How would your staff describe you as a manager? What would they say are your strengths? Opportunities for improvement? How would you describe yourself as a manager? Describe a personnel problem you had recently. How did you handle it and what was the outcome? How do you communicate organizational changes and other relevant information to your staff? What methods do you use to accomplish the projects that add 12/18 Resolves personnel problems quickly and effectively. http://www.com/data/A302. Takes on a leadership role in school. Responds positively to innovative ideas and suggestions from subordinates. Key Behaviors Delegates effectively and acknowledges accomplishments. Promotes teamwork and cooperation within the department. and develops a diverse workforce and provides an environment conducive to achievement and growth. Additional Key Behaviors Additional Questions to Ask Management Skills _________________________________________________________________________ Motivates.6/6/2010 Competencies.
what skills or personal abilities do you use? Describe a situation where your enthusiasm persuaded a person(s) to your point of view. thinks quickly on his/her feet. Tell me about one of your toughest sales experiences and the steps you took to gain acceptance. tasks. Persuades people from various levels. Give me an example of a performance issue in your Balances concerns for results. Sells ideas despite resistance. positions or backgrounds by using a variety of interpersonal techniques and approaches.htm 13/18 . Key Behaviors Gains approval of a plan or idea by focusing on the benefits of the proposal to the audience. Questions to Ask When convincing others of your ideas. ongoing feedback. activity or product. plan. Give me an example of a situation when you were unsuccessful in selling your idea to the customer and changed your approach to gain support. Behaviors accomplish the projects that add value to your department? Provides constructive.com/data/A302. and people.6/6/2010 Competencies. department and how you deadlines. Additional Key Behaviors Additional Questions to Ask http://www. managed it. Improvises.hr-guide. Key Meets budget responsibilities. Additional Key Behaviors Additional Questions to Ask Persuasiveness _________________________________________________________________________ Utilizes appropriate interpersonal styles and methods to gain agreement or acceptance of an idea.
responsibilities? Give me an example of when you had conflicting priorities and how you completed them on time. or some type of planning tool. http://www. Resolves conflicting priorities and accomplishes work on time. concise manner during individual or group situations.hr-guide.6/6/2010 Competencies. weekly. Key Behaviors Planning and Organizing Skills _________________________________________________________________________ Establishes a course of action for self or others to accomplish a specific goal. Questions to Ask How do you ensure you meet your objectives? Give me an example of a project you were given and how you accomplished it. How do you prioritize your daily. Utilizes a to do list. Key Behaviors Develops plans to achieve objectives.htm 14/18 . Tell me about a time when you used your organizing and scheduling skills to create a productive work environment. Maintains a balance and awareness of status of all projects.com/data/A302. etc. Anticipates obstacles and ways to overcome them. Develops short-and long-range plans. What kinds of project planning and administration to you enjoy in your current job? Additional Key Behaviors Additional Questions to Ask Presentation Skills _________________________________________________________________________ Expresses oneself in a clear. Identifies resources needed to accomplish objectives. calendar.
Key Behaviors Key Behaviors Presents in a confident and enthusiastic manner when addressing people in a large or small group.htm . Tell me about a time when a presentation did not go well and what you did to rescue it. Delivers information in a clear. Describe a presentation where you had to persuade an audience on an idea. concise. Effectively uses various audiovisual media to enhance presentations. service or change. Gains acknowledgment of audience and is able to understand the communication level required.6/6/2010 Competencies. Additional Key Behaviors Additional Questions to Ask Problem Solving Skills _________________________________________________________________________ Identifies and defines problems through the gathering of relevant information leading to the development of alternative solutions. http://www. Describe a problem you solved where you used your 15/18 Brainstorms potential solutions. and logical manner. Key Behaviors Identifies the existence and cause of a problem Questions to Ask Do you use any particular problem-solving techniques? Please explain. Questions to Ask Describe your presentation style.hr-guide. What steps do you take before making a presentation? How do you prepare? What has been one of your most successful presentations? Why? How often do you present? whom? To Demonstrates a sound knowledge of the subject matter. Tell me about a time when you had to present information outside of the scope of your responsibilities.com/data/A302.
Values differences among team members and can manage work groups with diverse influences. Shares pertinent information with all members of the team. Identifies key people involved in evaluating solutions to the problem. Implements solutions and evaluates results. Adapts to other people s behavior style in order to achieve the desired goals of the team.hr-guide.htm Questions to Ask What sets you work group or department apart from others in your organization? Tell me about a task force or project team that you were a member of and the role you played in that group. Explain why. 16/18 . and what you did about it. How much autonomy do you have in the problem-solving process? When does your manager get involved? Describe a problem you identified and explain how you obtained agreement & support from key individuals as you developed solutions. Key Behaviors Identifies conditions that solutions must meet. Give me an example of a difficult situation with another department that you need to work with regularly and how you resolved it. where you used your investigative skills to get to the heart of the problem. Provides opportunities for subordinates to participate in http://www.6/6/2010 Competencies. Give me an example of a problem you dealt with that frustrated you.com/data/A302. Key Behaviors Promotes open participation and communication within department and throughout the organization. Additional Key Behaviors Additional Questions to Ask Team Building/Team Work _________________________________________________________________________ Promotes cooperation within the department and in interactions with other departments. Evaluates alternative courses of action.
How do you handle interruptions to ensure that you complete your projects on time? Describe a time when you had several projects to complete and how you prioritized your workload. Key Behaviors Effectively prepares and uses a daily to do list. Questions to Ask What methods or techniques do you use to help manage your time Describe how you manage to maintain balance between accomplishing projects and attending meetings. Controls interruptions. In your present position what limits your ability to manage your time? How do you work with these limitations? Allocates time to planning. for development purposes. Assigns priorities to tasks. project teams. http://www. Controls time spent in attending meetings. efficient manner. Key Behaviors resolved it. Promotes a team spirit within and outside department. Additional Key Behaviors Additional Questions to Ask Time Management _________________________________________________________________________ Manages a variety of responsibilities in a timely. etc.6/6/2010 Competencies.hr-guide.htm 17/18 . task forces..com/data/A302. partners with other groups. thinking and mapping out tasks.
1999.com All Rights Reserved.com Or use the feedback form: here Thank you. 2000. Key Behaviors Additional Key Behaviors Additional Questions to Ask Copyright © 1998. http://www.com/data/A302.6/6/2010 Competencies. Send questions or comments to webmaster @hr-guide.htm 18/18 . 2001 hr-guide.hr-guide.
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