Professional Documents
Culture Documents
Company Profile
Contact Details
Management Team
Services
Client Satisfaction
Training
Compliance and Standards
Clientel
Financial Status
Infrastructure
Company Profile
Introduction
Increased opportunities afforded to all South Africans have resulted in dramatic increases
in business opportunities in South Africa. However, existing unemployment levels are
still a major concern in this country, due to very little corrective action envisaged for the
short term.
With this in mind and the fact that cleaning is not a new concept to majority of previously
disadvantaged individuals in South Africa, Stella Mokwena a female member of the
previously disadvantaged community founded Staza Cleaning Services CC in 2001.
(Registration No 2001/040795/23) Compensation Fund registration Number: 0998-738-
1960, VAT Number: 4680198639
Vision
Staza Cleaning Services CC is to be the most reputable organisation known for
excellent service, responsive, happy, innovative staff members and satisfied
customers.
Mission
To transform an industry known for high staff turnover and low standards into an
effective and efficient industry, by continually improving our service levels, and
constantly meeting our customer requirements.
Management Team
Mrs. Stella Mokwena, Managing Director:
Her role in the organization is that of a General Manager. Mrs. Mokwena a former
Banker brings experience in finance, people management, and some administrative skills
acquired from running a small engineering company, as a girl Friday before she joined
the bank. Mrs. Mokwena, who holds a B Com degree in business management &
accounting and a certificate in Total Quality Management, has proved to be fully
competent in running the organization. Being a General Manager she oversees the
activities of Staza Cleaning Services, with Marketing and Finance being her specialty.
As members of National Contract Cleaning Association (NCCA) we are also kept abreast
of new developments in the cleaning industry at all times.
Staza cleaning services is an active member of Services Seta, cleaning chamber from
whom we get bursaries and other assistance to train our workers.
Services
Cleaning of office building and other commercial areas:
General contract and once-off cleaning
Curtain washing
Standard and deep cleaning
Floor stripping and sealing
Carpet cleaning
Window cleaning
Pre-cleaning of new premises
Industrial cleaning
Hydro Blasting
Industrial vacuum cleaning for wet and dry material recovery
Chemical cleaning
Pumping of spillage and flooded sumps
Waste removal services
Manual work teams
Landscaping and Gardening
Hygiene Services through Absolute Cleaning Solution cc
Supplier of consumables
Casual Labourers
Toilet paper
Cleaning chemicals
Sanitary equipment
Personal protective clothing and equipment
Safety pack and Refreshment packs
Client Satisfaction
Staza Cleaning Services is total committed to client satisfaction. This involves careful
discussion of specific needs and requirements prior to making any proposal and provision
of service.
Disciplined and focused implementation of the top quality service - Staza cleaning, with
assistance of Service Seta developed a Quality system management which is in line with
ISO 9000:2000.
Happy, trained and innovative workers - we will remain a leader in this industry, what
puts us ahead in the labour market is our commitment to develop and look after our
workers, which includes training, fair remuneration as laid down by legislation and
observing other regulations that enhance both working and social lives of our workers.
Culture of ‘right first time’, responsibility, innovation and all the other values that we
cherish as the organisation; this takes lots of time and resources in training. Fortunately
for us as a country, we are in the era of training and education and Staza, a member of
Services Seta is utilising the opportunities available.
Training
Every employee that joins Staza Cleaning Services has to go through an induction
course whereby we explain the purpose of the company, our objective and the
scope of the work to be done.
Our trained supervisors and operations manager continually do on-job training.
Other internal courses that we offer are customer care, Interpersonal skills,
personal protection based on occupational health and safety act, use of cleaning
chemicals and equipment.
We also do external training via Service Seta and their accredited service
providers. Our Skills facilitator and training provider, Siyaya Skills Institute gives
us training on NQF 1 & 3: commercial cleaning and Hygiene.
Sofline VIP is our great trainer in administration, taxation and labour law issues.
All our managers have been trained in these areas. We use VIP payroll system to
calculate and store our employees’ salary, and we export into Standard Bank
Business online. So at the touch o a button all our employees are paid on the last
Friday of each month.
clientel
Government Communication and Information System (Pretoria)
City of Tshwane Metropolitan
Council for Geoscience (Pretoria)
Metrorail (Tshwane)
Eskom Generation (Power Stations around Mpumalanga and Limpopo)
Eskom Distribution (Rustenburg, Piet retief, Lebowakgomo, Janifurse etc)
Debis Fleet Management (George, Cape Town and Port Elizabeth)
Financial Status
Our annual turnover for the year ending
28 February 2007 was R5 192 243.00
Staza Cleaning Services enjoys a good relationship with our Bankers Standard
Bank - Pretoria North, who will gladly finance new projects in our business,
should it be necessary.
Address: P.O BOX 16076 Pretoria North 0116. Tel 0860101341
Contact Person Rungi Venogopaul.
We hereby authorize that they may answer your financial enquiries on Acc
011372 699.
Our Auditors: Jan Erasmus Auditors tel 012 3617755 @ Suite 55 Rynal Building
Lynnwood 0181. Contact Person
Mr. J Erasmus may also supply you with financial information on request.
We have a R5 Million Public Liability with ABSA Insurance Company.
Account number 6516898557.
Infrastructure
Office
We are currently running the business from the Directors home; in 276 Block L
Soshanguve We have a dedicated office space, where we have two computers, Two
printers, Three Desks, two Photo copying machine, two fax machine, four Filing cabinets
& Six chairs.
We have space in this property that we use as a training room to do our inductions;
otherwise we rent Siyaya Skills facility on Saturdays to do our internal trainings.
Number of Personnel:
Staza Cleaning Services is currently employing 169 Staff members all between age 21
and 55 years old.
We do both entry and exit medical check-up on our employees to make sure they are
physically and mentally fit to serve our customers.
Management personnel: 3
Admin clerk: 1
Site managers: 2
Supervisors: 14
Cleaners fulltime: 148
Equipment:
Vehicles:
2006 A4 Audi
2006 Opel Corsa
2005 Mazda Drifter
2005 KIA (14 Seater)
Machines: