Portuguese Ports New Attitude to Customers Gone are the days when the ports were simple public

infrastructure that users captives used only in passing to export or import, and where they were regarded as mere intermediaries of public needs of the populations, with which earned a lot of money, so it had to be taxed and therefore without the port wanted to know who they were, they needed, how they related to the customers and suppliers and with companies in the port, what were your problems and aspirations, your special requirements, opinions and suggestions. Today the port took a big jump in these parts, having the government port changing their attitude with customers in a process that is still taking place approaching the model of the ports of northern Europe. Changed greatly attitudes of companies and port authorities and shipping to their customers, partly driven by large changes in supply chains that now thoroughly detail each step taken by commodity, time, costs, routes, alternatives, with agility in changing solutions that allowed leave being captive ports and shippers. Today customers influence the decisions of ports and port companies, and increasingly regarded as strategic partners for a "win-win" increasing the frequency and range of relationships between entities, and coordinating linking operations and options, with greater sharing of information so transparent at all levels and with a growing concern of the authorities port to know their customers, their supply chains, with alternative and innovative logistics solutions. Port authorities now often take the initiative to seek the its customers to visit, to disclose more information to develop solutions and meetings of interests between companies looking to innovate for the port, but also for the foreland and hinterland. Promote integrated solutions to transport operators sea and land, with public and private, among many other activities proactive. But there is still much to change for the future, we'll have modern ports. Since therefore, customer service and the relationship at various levels should be functional improved by changing the paradigm altogether. All people of the ports that relate to clients should be trained in this aspect, with the radical change in paradigm approach to the client's port. The purpose of the port should be satisfying the customer, tailoring services to their particular needs and ensuring competition and transparency of costs, rates / prices and quality, integration and competitiveness in the logistics chain loads those clients on solutions that pass through the port. This rather than focusing on optic infrastructure and on their remuneration on profitability based on the maximum monopoly, the hidden costs and the lack of information on autism and logistical insulation to customers. http://www.communityengine.com/blog This requires you to bet on new forms of relationships and tools that Internet offers an almost free offers such as:

a) sites of type "portserviceadvisor" where customers can place their opinions, even if limited, on the various services of each port and maritime services, including freight charges for each destination, with maintenance of history so that other customers should know their experiences and improve overall quality; b) ensure a simple access and transparency of information on all the accounts of port service providers, their costs, fees, rates and revenue by type, including business owners and working port (in which regards freight); c) creating guarantees of minimum service quality and predictability of the price a relationship of proximity-client port, taking average prices end that already include the cost of the extra services that are needed without more so-called "alcavalas"; d) Ensure a single information system in the customer relationship the various ports, the so-called national single window for all ports and not a single window on each port; e) To professionalize the relationship with customers in a cordial and personalized ending the traditional position overlooking the port, whether in government, whether in business; Conference Grimaldi Recently held the 14th Conference of the service on Grimaldi Euromed on the theme "From Land to Sea", dedicated to short-distance transport and sustainable mobility in economic and environmental terms. Among the various speakers stood out Emanuele Grimaldi, Co-amministratore Delegate - Gruppo Grimaldi, who reported positively on the crisis currently crossed, taking into account the studies conducted by economic cycles Schumpeter on the need for innovation and destruction there is development sustained. At this point follows a cycle of destruction of companies and sub-standard ships, less efficient and enemies of the environment and is crucial in order to consolidate and develop companies with innovative ships, more efficient and friendly environment, the European Commission and the member does not support creating "bubbles serum" to companies should go bankrupt, at the risk of keep with support of our tax situations of vessels less efficient and more polluting, impairing innovation, as is the case of ships of the Grimaldi. This effect was adopted by the great orators of the system introduced in Italy "Ecobono" (Http://www.wseas.us/e-library/conferences/2010/Constantza/MN/MN31.pdf) that rather than subsidizing the supply and sub-standard ships, is funding the search, assigning an amount per unit of freight / km of road transport operators choose to solve the transport short sea, leaving in its discretion choosing the best option in the market in terms of efficiency, quality and price