Control Plan for Critical Process 2: Timesheets Critical to Quality Issue: Timesheets Submitted to PMS

Revision Number Organization 1 Date Office of Information & Technology 12/1/2007

A. Critical to Quality Characteristics to Reduce Defects A.1 Timesheets are submitted and approved by Project Managers every pay cycle A.2 A.3 A.4 A.5

B. Control Chart Process B.1 What type of control charts will be used? B.2 Chart control process champion is: B.3 Where are the charts located at? B.4 What measurement method will be used? B.5 What is the control target?

Simple Trend Chart Project Management Office (PMO) Sherry Minzer - PMO Count and plot number of defects 90% of timesheets are entered and approved

C. Readiness for Control Charting C.1 Has a measurement study been conducted? C.2 What is the current defect rate? C.3 Does the control process have a reaction plan? C.4 Is the process currently stable?

Yes - Attribute Measurement System Analysis 21% overall based on samples of prior months data Yes - see next tab in this workbook No - project solutions just now getting implemented

D. Sample Plan D.1 Is there a documented sample plan in place? D.2 What is the frequency of sampling? D.3 What is the sample size? D.4 Who will take the samples? D.5 Where are the sample results located at?

Yes Bi Monthly 35 PMO Sherry Minzer - PMO

bmitted to PMS

d approved

m Analysis prior months data

ng implemented

Reaction Plan for Critical Process 2: Timesheets Critical to Quality Issue: Timesheets Submitted to PMS
Revision Number Organization 1 Date 12/1/2007 Office of Information & Technology

In the event that the Control Chart indicates an out-of-control condition, follow this plan of attack to address the condition: Bi Monthly Timesheets are entered into Project Management System (PMS)

Does the sample meet the control target of 90%?

Yes

Process is under control. Consider calculating process capability and setting a new target and sample.

No

Identify the project id, the employees, and the pay period for all defects.

Is the defect due to the Manager not approving the timesheet?

No

Is the employee setup and trained for entering timesheets into PMS?

Yes

No

Make sure the Manager understands how to approve and process timesheets. Followup in next pay cycle.

Have the employee complete PMS setup forms and related training. Followup with employee when done.

Resample these defects to make sure the proposed solutions are implemented.

d to PMS

ddress the condition:

Yes

Make sure the Manager is aware of the approval process within PMS and notify the Manager of all missed employees

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