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Acer TravelMate 660 Series

Service Guide

Service guide files and updates are available


on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw

PART NO.: VD.T29V7.001


PRINTED IN TAIWAN
Revision History
Please refer to the table below for the updates made on TravelMate 660 service guide.

Date Chapter Updates

II
Copyright
Copyright © 2003 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.

Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.

Acer is a registered trademark of Acer Corporation.


Intel is a registered trademark of Intel Corporation.
Pentium and Pentium II/III are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.

III
Conventions
The following conventions are used in this manual:

SCREEN MESSAGES Denotes actual messages that appear


on screen.
NOTE Gives bits and pieces of additional
information related to the current
topic.
WARNING Alerts you to any damage that might
result from doing or not doing specific
actions.
CAUTION Gives precautionary measures to
avoid possible hardware or software
problems.
IMPORTANT Reminds you to do specific actions
relevant to the accomplishment of
procedures.

IV
Preface
Before using this information and the product it supports, please read the following general information.
1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered
in this generic service guide. In such cases, please contact your regional offices or the responsible
personnel/channel to provide you with further technical details.
2. Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information
available on your regional web or channel. If, for whatever reason, a part number change is made, it will
not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and
service of customer machines.

V
VI
Table of Contents
Chapter 1 System Specifications 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Outlook View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Front Open View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Left Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Right Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Bottom Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Lock Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Embedded Numeric Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Windows Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Hot Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
The Euro Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Launch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
E-mail Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Touchpad Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Hardware Specifications and Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Chapter 2 System Utilities 33
BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Navigating the BIOS Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Info. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
System Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
BIOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Chapter 3 Machine Disassembly and Replacement 47
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Disassembly Procedure Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Removing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Removing the Optical Module/HDD Module/Wireless Lan Card and LCD module . .53
Removing the Optical Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Removing the HDD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Removing the Wireless LAN Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Removing the LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Disassembling the Main Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Remove the function key board and the keyboard . . . . . . . . . . . . . . . . . . . . . . .55
Separate the main unit into the logic upper and the logic lower assembly . . . . .55
Disassembling the logic upper assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Disassembling the logic lower assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Disassembling the LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Disassembling the External Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Disassembling the HDD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

VII
Table of Contents
Disassembling the Optical Drive Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Chpater 4 Troubleshooting 63
System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
External Diskette Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
External CD-ROM Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Keyboard or Auxiliary Input Device Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Memory check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Power System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Touchpad check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Power-On Self-Test (POST) Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Index of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Index of Symptom-to-FRU Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Chpater 5 Jumper and Connector Locations 77
Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Chapter 6 FRU (Field Replaceable Unit) List 81
TravelMate 660 Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Appendix A Model Definition and Configuration 92
Main Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Appendix B Test Compatible Components 95
Microsoft® Windows® XP Pro Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Microsoft® Windows® 2000 Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Appendix C Online Support Information 105
Index 107

VIII
Chapter 1

System Specifications

Features
This computer was designed with the user in mind. Here are just a few of its many features:

Performance
T Intel® Pentium®M Processor at 1.3G~1.7G and higher
T Memory expandable up to 2GB with 2 slots (Only one slot for user accessible)
T Internal removable optical drive (AcerMedia bay)
T High-capacity, Enhanced-IDE hard disk
T Li-Ion main battery pack
T Power management system with ACPI (Advanced Configuration Power Interface)
T Smart Card interface with pre-boot authentication system for added security

Display
T Thin-Film Transistor (TFT) liquid-crystal display (LCD) displaying 32-bit high colour up to
1024X768 eXtended Graphics Array (XGA) resolution for 14.1”/15” and 1400X1050 Super
eXtended Graphics Array + (SXGA+) resolution for 15.0”(specification varies depending on the
model)
T 3D capabilities
T Simultaneous display on LCD and CRT
T S-video for output to a television or display device that supports S-video input
T “Automatic LCD dim” feature that automatically decides the best settings for your display and
conserves pwer
T Dual independent display

Multimedia
T 16-bit high-fidelity AC’97 stereo audio
T Built-in dual speakers
T Built-in microphone
T High-speed optical drive (AcerMedia bay)

Connectivity
T High-speed fax/data modem port
T Ethernet/Fast Ethernet port
T Fast infrared wireless communication
T Four (4) USB 2.0 (Universal Serial Bus) ports
T IEEE 1394 port
T Invilink 802.11b or 802.11a/g wireless LAN (manufacturing optional)
T Bluetooth ready (manufacturing optional)
T SD/MMC/SM/MS memory slot (manufacturing optional)

Chapter 1 1
Keyboard and Pointing Device
T Internet 4-way scroll button
T Sleek, smooth and stylish design
T Acer FinTouch full-sized curved keyboard
T Ergonomically-centered touchpad pointing device

Expansion
T One type II CardBus PC Card slot
T Upgradeable memory

I/O Ports
T One type II CardBus PC Card slot
T One RJ-11 phone jack (V.90/92)
T One RJ-45 jack (Ethernet 10/100)
T One DC-in jack for AC adapter
T One parallel port
T One VGA port for external monitor
T One speaker/headphone-out jack (3.5mm mini jack)
T One audio line-in jack (3.5mm mini jack)
T One microphone-in jack
T One IEEE 1394 port
T One S-video TV-out port
T One 100-pin port replicator
T Four USB 2.0 ports
T One FIR port (IrDA)
T One Smart Card slot
T 4-in-1 Card Reader (Manufacture optional)

2 Chapter 1
1 2 3 4 5 6 7 8

Chapter 1
PIRQ# REQ#/GNT# IDSEL
VGA X X X
ZI2 BLOCK DIAGRAM CARDBUS C, (B) 3 22
DC/DC BATT SELECTOR IEEE 1394 B 2 23
PG 37 MINI-PCI E, F 1 20
1.25VDDR
2.5VDDR CENTRINO LAN D 0 18
BATT CHARGER USB 2.0 X X X
A AC/BATT A

PG 31 CONNECTOR PG 36 CLOCKS
1.5V/1.8V Banias
PG 32 CPU CORE
System Power
MAX1632 PG 33 PG 12
(Micro-FCPGA)
PG 34 Port Replicator
PG 3,4
LVDS Panel Connector PS2 X2
PG 15 1S1P
DDR-SODIMM1 4X100MHZ LINE-IN
Chrontel 7009 LINE-OUT
PG 10
MICROPHONE-IN
System Block Diagram

DVOB USB 1.1 X2


Montara-GM TV EN-CONDE
DDR-SODIMM2 S-Video CRT
MGM S-VIDEO
266/200 MHZ DDR PG 14 SEE I/O Board PG 13
PG 10 LAN
B B
732 Micro-FCBGA
VGA
PG 5,6,7 PG 13 PG 30
DDR-Termiation
PG 11 66(266)MHZ, 1.8V
HUB I/F
33MHZ, 3.3V PCI

Primary IDE ATA 66/100 ICH4-M


HDD PG 17 421 BGA
LAN MINI-PCI CARDBUS IEEE-1394
Secondary IDE - Swap Bay IDE BUS PG 8,9 BCM4401 SOCKET OZ711EC1 TSB43AB21
BUFFER
(Optical Drive, 2ND HDD) PG 22 PG 21 PG 18 PG 20
PG 17 PG 17
CARDBUS SLOT
C RJ11 RJ45 CALEXICO 1394 CONN. C
USB 2.0 SCR SLOT
PG 16 PG 21 PG 18 PG 20
4-IN-1 SLOT AC LINK
3.3V LPC, 33MHz USB 1.1
PG 19
MDC
CONNECTOR
USB connec*4
PG 21
AC LINK
PG 28 SIO PC87391 PC87591
HEAD PHONE
100 Pins TQFP 176 Pins LQFP AUDIO AUDIO
LINE IN
CODEC AMP
LED/B TPA0312 EXT. /INT.
Connector PG 26 PG 27 PG 25 MIC
PG 24
PG 24, 25
PG 19

FIR Parallel Touchpad Keyboard FLASH FAN 1,2


D PG 26 PG 26 PG 19 PG 29 PG 27 PG 29 D

Acer Inc.
Title
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QBE3
DQBE2 DQBE3
DQBE4
DQBE5
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I43 27
U78

25

1 S-Video 13 HDD connector


2 CRT 14 Keyboard connector
3 LPT 15 Touchpad board connector
4 Docking 16 IR
5 RJ45 17 Main battery connector
6 RJ11 18 Second battery connector
7 Power jack 19 Swap bay connector
8 CPU socket 20 DDR Dimm 0
9 Fan connector 21 LCD cable connector
10 USB connector 22 LED board connector
11 1394 connector 23 Internal microphone connector
12 PCMCIA

4 Chapter 1
Bottom View

25EBQ
:2:D
82:D

3:8D
6:8D
119D
598D
:68D
65EBQ

768D
23EBQ
439D :39D B 44EBQ 447S
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257D

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73

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68R 427S 62:D

67M
16
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586S
8:6D
136S
336S
686S

:49D

75EBQ
217S

849D