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A shipping company is required to have an impeccable safety, quality and environmental system.

Excellence in service towards clients while ensuring the safety and security of the crew, vessel, cargo and environment is what makes a company well-established and gains the confidence of its clients and human power that is employed. There are many ways that a company can learn, control and manage any issue that may occur in the process of a project. Some of those are the following: a) Senior shore side and sea staff conducts fleet audits and investigations to ensure compliance with Company vessel operating policies. The group also makes recommendations to the Head of Shipping Operations, contributing to the continuous improvement across the fleet and in shore side technical offices. b) Reporting systems that provide seafarers and shore side personnel with the ability to report any unusual or irregular matter on a confidential basis. c) New technology that has been developed and deployed across the fleet such may improve compliance with environmental protection requirements. d) Staff feedback and new ideas gathered through periodic surveys of shipboard personnel garners new ideas on how to enhance system and management processes, environmental equipment, personnel management, purchasing practices and protective equipment. However, the above mentioned activities are internal and unfortunately, they cannot provide any kind of official certification. In order, for a company, to establish its principles and procedures quality it must apply a system of quality assurance. Quality assurance System is a total of planned systematic actions and procedures necessary to ensure that a process satisfies certain conditions. Furthermore, it is also defined as the organization, the means and the manpower needed, in order to accomplish the whole process of the quality assurance system. With this action, the company assures that, the following production procedure is in accordance with the specifications and the quality that has, itselve, set as a model. On top of that, clients will know with clarity, that his product or service is in complete accordance with what he expects, without any discrimination or misunderstandings. Summarizing the above, we come to the following conclusion. A company must know from the beginning, what are the specifications and needs of the production procedure. Those must be completely known and tangible from all the parties that will be needed to the

A lot of misconceptions may occur and the result would be catastrophic.production. The term quality is difficult to define with accuracy. a shipping company must obtain an ISM Code. it requires varying levels of knowledge. Shipping companies must obtain certain codes registration from ISO. in order to acquire a worldwide accepted diploma (standard) that certifies they meet those. . quality and environmental system is complicated and may raise many issues in different sections. · Prevention of human injury and/or loss of life. Furthermore it also applies to the pollution prevention. Whether is shore – based or based at sea. for the quality of their services. whose main agenda is the safety of merchant ships. To begin with safety factor. of a company. so that it can have a widespread application. · Avoidance of environmental damage (in particular the marine environment and property). Solas convention is regarded as one of the most important of the international treaties. The reason is that it must be applicable in all different levels of management. since it applies in so many sections. worldwide ISO (International Standards Organization) a worldwide organization has assumed the responsibility to accredit companies around the globe. The standards of the ISM Code are provided from the SOLAS (safety of life at sea) convention. The process of setting up a healthy and well organized safety. It invited all governments to take the necessary steps to safeguard the shipmaster in the proper discharge of his responsibilities The objectives of the code are · To ensure safety at sea. that have different needs. ISO has main standards and policies that companies should fulfill. in order to be eligible for their operation. This is the reason. often highly standards that are required from its clients. This will assure quality. The quality requirements of this code may be applied to any type of ships. ISM code provides an international standard for the safe management and operation of the ships. why companies have the need to follow certain rules that are accepted. The code is expressed in broad terms. The assembly adopted a resolution.

equipment and operation must meet. This happens. ISO 14001Q2004 is applicable to any organization that wishes to . in order to consider both the effectiveness and efficiency of a quality management system. further certifications for its quality management system. It enables an organization to develop and implement a policy and objectives which take into account legal requirements and information about significant environmental aspects. This international standard is applicable to the processes of an organization and consequently the quality management principles in which it is based can be deployed through the organization. the designing stage. Lastly for the environmental quality accredit. measured through the satisfaction of customers and other interested third – parties. The companies are responsible for ensuring that ships under their flag comply with its requirements. This standard specifies the requirements for an environmental management system. in order to be considered as safe and eligible for shipping. there is the ISO 14001:2004 standard. there is the ISO 9004:2000 standard. An ISO 9001:2000 standard specifies requirements for a quality management system where an organization • Νeeds to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements. including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements. • Αims to enhance customer satisfaction through the effective application of the system.The objective of the SOLAS convention is to specify the minimum standards that ship construction. ISO 9001 is used when a supplier needs to meet certain standards in a production cycle of a product/service. The quality factor can be certified with the ISO 9001:2000. A production cycle includes the development stage. guidelines beyond the requirements given in an ISO 9001 standard. the production stage. Mainly. Furthermore it also applies for the potential improvement of an organization’s performance. This international standard provides. The objective of ISO 9004:2000 standard is the achievement of an ongoing improvement. the installation stage and the after sales stage. For a company that may require.

in order to be able and elligible to provide its services to clients.establish implement. . informative guidance on its use. Its stated objectives are preservation of the marine environment. maintain and improve an environmental management system to assure itself of conformity with its sated environmental policy and to demonstrate conformity with ISO 14001:2004 by a) Making useful –determination and self declaration or b) seeking confirmation of its conformance by parties having an interest in the organization c) Seeking confirmation of its selves declaration by a party external to the organization. the guidelines for the ISO 14001:2004 standard. or other harmful to the environment. Also provides in annex a. This convention is considered one of the most important international marine conventions. It is a combination of two treaties adopted in 1973 and 1978 respectively and updated by amendments through the years. It was designed to minimize pollution of the seas including dumping oil and excaust pollution. through the complete elimination or minimization of pollution by oil. As in ISM code. Marpol’s convention agenda is the prevention of pollution of the marine environment by ships from operational or accidental causes. have been decided by the MARPOL international convention. substances. shipping company needs to obtain all the above standards. All ships flagged under countries. In conclusion. d) All the requirements in ISO 14001:2004 are intended to be incorporated into any environmental management system. that are signatories to MARPOL. are subject to its requirements.