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Enhancing IT performance at growing companies with more effective project management
Projects are the lifeblood of IT -- playing a crucial role in IT Service Delivery and serving as the only way to administer change. Why, then, do IT projects fail so often? Read this e-guide to learn about how to increase the effectiveness of project management and how high-end PPM software offers the functionality necessary to succeed in more complex environments.
finds place in midmarket Communication with IT project stakeholders is key to success Resources from CA E-Guide Sponsored by: Page 2 of 7 .Enhancing IT performance at growing companies with more effective project management Table of Contents Enhancing IT performance at growing companies with more effective project management Table of Contents: High-end PPM software. not just MS Project.
tion were the need for project and resource management functions. a manufacturer of flooring products that had grown by acquisition. director of IS planning product.'s ChangePoint. coupled with the need for a more thorough tool. said Greg Livingston. feature. "MS Team Foundation Server was utilized for our Microsoft development environment and included some PPM functionality. The survey.look to more expensive PPM solutions for their greater The project and portfolio management (PPM) and IT governance survey found that the top reasons for implementathe need to develop metrics and methodologies for project evaluation post-implementation. but not an enterprise PPM solution. But when businesses and IT projects grow functionality.-based Shaw Industries Inc. including Microsoft Project." Livingston said)."a good The different systems meant projects weren't consistent. had 10 types of PPM software across its 10 remote locations. Jira (an open source application) and Lotus Notes. These included Evernote version 1.Enhancing IT performance at growing companies with more effective project management High-end PPM software. Ga.com research. when it moved to Compuware Corp. finds place in midmarket High-end PPM software. but they move to more enterprise-class applications when their environments grow more complex. conducted in May. and systems development. Next was The midmarket results differ somewhat from the enterprise. and business partners had a difficult time deciphering all "When we work with our business partners. cited by 69% and 67% respectively. had 236 respondents from companies with 100 to 1. the prioritization processes looked different -. Shaw. Shaw was looking for financial analysis. "But we needed a product that was more independent of platform for our enterprise solution." he said. and of those. some IT shops -. where financial analysis took the lead as most-used Interviews with PPM software users show that most organizations either start with or at least consider Microsoft Project. according to new SearchCIO- more complex. a third use Microsoft Project.0 (a tool used to manage Scrum projects -.000 employees. A much-needed process and procedures standardization rollout. finds place in midmarket Kristen Caretta." Sponsored by: Page 3 of 7 . Dalton. not just MS Project. Just one in five midmarket organizations uses some sort of PPM software. and application portfolio management features." Livingston said. More specifically. consolidated various project platforms. Livingston said.even midmarket ones -. development cycle management got the ball rolling for the decision to invest in a single type of PPM software. Cost estimation also ranked high on the list. Associate Editor Midmarket. all the reports always looked different. the reports.no one knew what to expect. not just MS Project. thorough project request management.
you better be betting on the right investments.we couldn't deliver. Exclusive Resorts considered a more formal 200-person company. The county included Microsoft with CA's Clarity product." Bertolini said he used the tool to help navigate a $1." Surviving sans PPM software sized businesses survive without them (some 83% of survey respondents don't use PPM software). PPM tool but found the available options expensive when the agile methodologies were already working well for the He said the incremental projects keep the team engaged and members of management happy. finds place in midmarket Higher-end PPM software from the beginning Phil Bertolini.Enhancing IT performance at growing companies with more effective project management High-end PPM software." he said. "This is healthier from all angles. "And our No." Bertolini said." said Janette McKenna." Bertolini said. how it's being executed -. But formal PPM tools are not always the answer for many midmarket organizations -. It doesn't rely on formal PPM scorecarding. is one such company. chief of IT internal services for Oakland County. we would've had to take a step back from what we already had.in fact.especially important as the business environment or economy changes. Michigan. rely on the financial analysis feature to allocate resources and ensure all financial commitments are met. He and his team review the data weekly. but rather agile methodologies. and others can weigh in on the progress -." Livingston said. software to keep projects on track and on budget." always knowing what we're working on. 1 priority is to stick with the schedule and stay on budget. a luxury vacation membership club.5 million budget cut by determining priorities. they a service delivery. ScrumMaster dashboards and According to Charles Livingston. "This validates the schedule." giving rise to prudence. In a combination of the success of the current system contributing to the bottom line and the economic situation "If you only have a small stack of chips. because they can easily see the continuous forward movement. Project in its initial product review and then again when its contract with CA Inc. but it has stuck "There were still features and functionality [Microsoft Project] didn't have. "The person working on the project can stay focused. Livingston said he will stick with the arrangement for now. It typically has six projects under way at any given time. has had PPM software since 1996. if we didn't have a good accounting of our resources and the planning for them -- Other important features include project scheduling and weekly tracking and analysis. "It's huge as "With regard to our workload. CIO of Oakland County. not just MS Project. many more medium- Exclusive Resorts LLC. senior vice president of technology. was up in 2002. Sponsored by: Page 4 of 7 . "And at that time.
the following groupings: own level of influence and impact on the project outcome. To fully understand how to respond to each group's spe- way. on budget and actually delivering the required features or functions -. ing on time.. usually within the organization. For You must be able to effectively communicate with each of these groups to achieve project success.the people who will be affected in some project. They have the power to control the project and will usually provide go/no-go decisions at each crucial stage. Why.Enhancing IT performance at growing companies with more effective project management Communication with IT project stakeholders is key to success Communication with IT project stakeholders is key to success By Danielle and Nelson Ruest administer change. functions or According to research from The Standish Group International Inc. it must begin with a clear under- cific requirements. each having their One of the best ways to do this is to work with IT project stakeholders -. we have yet to learn how to effectively Projects are the lifeblood of IT -. you should group stakeholders into different categories. But for a project to be successful.more than 24% fail. There are several different types of stakeholders. work on a clear outgoing communications strategy. Take for example. stakeholders directly. they will not have direct example. Interview key stakeholders to better understand their requirements. and therefore will not have the ability to directly manipulate project outcomes. end users of a new system are accessory stakeholders because they must communicate their needs through a more important stakeholder. IT projects are usually temporary endeavors that organizations engage in to deliver new features. For example. For example. Accessory stakeholders are often customers of the project. 44% of the IT projects analyzed were considered challenged. Moreover. shape or form by the result of the project.finish- standing for the needs or requirements to which it is designed to respond. end-user representatives are important stakeholders because they speak for others and can manipulate project outcomes to some degree. meet with important project stakeholders as a group and poll a sample of the accessory communication is a two-way street so start by learning your stakeholders' needs and expectations. while about 32% of IT projects succeed -. Of course. then. contact with the project team. who will have a direct impact on the outcomes. services within their computing environment. CFOs are often key stakeholders in IT projects because they control the funds.playing a crucial role in IT Service Delivery and serving as the only way to communicate with our project stakeholders. Important stakeholders have an impact on the project but do not necessarily have the ability to control its Key stakeholders are individuals or groups. do IT projects fail so often? As IT pros. While they have some contact. Sponsored by: Page 5 of 7 . Then. or projects that suffered some form of failure along the way.
each group. regular key programs targeted to accessory stakeholders and group meetings or discussions with important stakeholders. Since A multifaceted communications program should include regular project team meetings and reports. It's time we actively work to improve our Sponsored by: Page 6 of 7 . initiate the communications process with the main stakeholders before even launching the stakeholder meetings with direct communication lines to project management (if and when necessary). If you don't have a solid communications link with your stakeholders. Next. begin by creating stakeholder groups. then your project is poised for failure. Change is the only constant in IT. there are different levels of influence from each of the different groups of IT project stakeholders. your communica- Many IT projects that seem to perform well will often fall flat because the communications strategy is weak. success ratio and learn to listen to the needs of our project stakeholders.Enhancing IT performance at growing companies with more effective project management Communication with IT project stakeholders is key to success tions strategy should be designed to provide different levels of information for each group. indentifying which stakeholder belongs to project. marketing The next time you start a project. and IT projects drive that change.
Our software and expertise unify and simplify complex IT environments-in a secure way-across the enterprise for greater business results. We call this Enterprise IT Management (EITM)-our clear vision for the future of IT.300 developers worldwide create and deliver IT management software that keeps our vision real. security. networks.Enhancing IT performance at growing companies with more effective project management Resources from CA Resources from CA The Attainable Goal Enabling Smart Decision PMO Value Survey About CA CA is one of the world's largest IT management software providers. and do it at your own pace. And we've taken our decades of experience solving complicated IT problems and developed practical paths for you to get from where you are today to where you want to be. It's how you can manage systems. Sponsored by: Page 7 of 7 . You can build on your IT investments. storage. applications and databases securely and dynamically. Our more than 5. rather than replacing them.
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