“We in India need social service on a very large scale and in the widest sense of the term. There is no lack of problem, no lack of work, and what is really needed is a body of social workers who will devote themselves in spirit.” - Dr. Rajendra Prasad Globalization during the 20th century gave importance to NGOs (Non – Government Organizations). Voluntary action is the soul of democracy as this medium secures the active involvement of the people from policy-making to implementation of social services. NGO’s come into existence spontaneously, voluntarily and without any compulsion or control to fulfill the particular needs of some groups of people. NGOs have developed to emphasize humanitarian issues, developmental aid and sustainable development.1 It is the life and blood of democracy. Now a total number of NGO’s in India estimated between 1 - 2 million NGOs.2
1. accessed on 28 – 03 -2009. accessed on 28 – 03 -2009


History Non-Governmental Organizations (NGO) have a history dating back to at least in 1883 . Bombay Natural History Society is one of the biggest non-government organizations in India. It was founded in 1883. It engaged in nature conservation research. It has also received


many honorable awards. The main aim is conservation of India's natural wealth, preservation of the environment and sustainable use of natural resources for a balanced and healthy development of future generations3. Rotary club, now known as Rotary International, was founded in 1904. They were important in the anti-slavery movement and the movement for women's suffrage, and reached a peak at the time of the World Disarmament Conference. However, the phrase "Non-Governmental Organization" only came into popular use with the establishment of the United Nations Organization in 1945 with provisions in Article 71 of Chapter 10 of the United Nations. In 1990 for instance 7 million US Dollars reached NGOs for various developmental programs4.
3 4 on 26-03-2009 on 28 – 03 -2009

Now governments everywhere especially in large countries give motivation to the Non Government Organizations. Especially in India the NGO’s are found in almost all areas of human activities like welfare, education, health sanitation and environment. Government provides funding to the social welfare projects like HIV/AIDS awareness. India provides exception of Income Tax, under various Clauses of Income Tax Act, 1961. In the year 2004 disaster TSUNAMI affected large number of people in India. At that time Indian NGO’s served the affected people and distributed government aid funds and foreign funds also. At that time we realized importance of NGOs5.


Now Indian government has implemented more successfully a large number of programs through NGOs. In recent years, many large corporations have increased their corporate social responsibility departments in an attempt to preempt NGO campaigns against certain corporate practices.

5 accessed on 03/04/2009

Tamil Nadu continues to provide fertile ground for the mushrooming of non-governmental organizations (NGOs), which now number more than 5,000 in the state, the highest in India. At least 2,000 of the NGOs in the state have sprung up over the past three years, most of them with the help of funds pumped in by international agencies for post-tsunami rehabilitation work. As per the latest statistics released by the Union home ministry, as many as 5,139 voluntary associations have registered under the Foreign Contribution (Regulation) Act, 1976 in Tamil Nadu. This constitutes nearly 14% of the 37,242 NGOs registered under the Act across the country as of February 20 this year.6 Home ministry records showed that during 2006-07, the state had 3,009 NGOs, which even then was the highest in the country, and that together, they had received a whopping Rs 2,244.25 crores in international funding that financial year.


the marginalized in urban and rural areas. flexible. LTD. Characteristics of an NGO 4 . KUMAR-Administration and Management of NGOs. and non – profit people’s organization working for and / or assisting in the empowerment of economically and A non-profit making. DEEP & DEEP PUBLICATIONS PVT. Organization committed to the root causes of the problems trying to better the quality of life specially for the poor. either for the benefit of members (a grass-roots organization) or of other members of the population (an agency). S. New Delhi – 2005. the marginalized in urban and rural areas. Definitions An NGO is an independent.5. secular. L. democratic.6. the oppressed. serviceoriented/development-oriented organization. GOEL and R. Organization committed to the root causes of the problems trying to better the quality of life specially for the poor. marginalized groups. populationcommission. P – 4.html accessed on 26/02/2009. the oppressed. voluntary.nic.

1) It is the result of the voluntary effort. representing all interest. 8) It has a sense of commitment to human development/welfare. public men. 3) It is registered under an appropriate Act to give a corporate status to a group of individuals so that they get a legal personality and individual liability may give place to group liability. is spontaneous in nature. 6) It is known and accepted by the community in which it is formed. Paul Chodhary has given the following characteristics of an NGO. 4) It has a general body and a regularly constituted managing committee.Voluntary organizations have certain features and characteristics which distinguish them from other organizations. D. 2) It is an organization initiated and governed by its own members on democratic principles without any external control. 7) It has considerable autonomy and flexible planning and management of its programmes and services. professionals. etc. 5) It has definite aims and objects and a programme in socio- economic development of these objectives. men. 5 . 10) It plans and implements its own programmes through its own voluntary and paid workers. women. 11) It raises its funds from the community. which though motivated by different factors. 9) It undertakes people’s needs and help to solve their socioeconomic problems.

Facilitation. LTD.12) It maintains its accounts and is accountable to people amd the government so far as it receives grant. Voluntary spirit in thought and action Innovation and Self Reliance Characteristics Of NGO Close to Community it Serves Hard work and Dedication Flexibility Charity. selfness and non-profit S. New Delhi – 2005. Mobilization. KUMAR-Administration and Management of NGOs. Problem identification. P – 10. L. DEEP & DEEP PUBLICATIONS PVT.11. Skills Required of an NGO 1)Community Organizing Skill Group dynamics. Community investigation. GOEL and R. 6 . Community integration.

Monitoring and evaluation. Consultation with the community and validation of data. Dissemination if Information Small group formation. Making of recommendations. Role playing. Clarification of values and vision. Data gathering. Objectivity. Analysis of data. 3) Business Skills Planning. Conscientization / Sensitising skills. Technical skill in micro-computers. Marketing Negotiation. purchasing. Group dynamics. Drawing of conclusions. Different kinds of media production. Communication skills and visual aids. Identification of different research tools. Monitoring and record-keeping. 4) Documentation. Advocacy. Networking and linkages 5) Training Methods 7 . Understanding legal aspects.Communication. Accounting and Participatory book-keeping. ( circular ) and management. 2) Participatory Action Research Identification of research problem.

Practice-Theory / Action-reflection. LTD. The dedicated team of SOC SEAD has only triggered the inquisitiveness in the mind of researcher to evaluate as to how far a Non-government organization could serve the public well. P – 142. Exposure programme. New Delhi – 2005. 6) Technology Training – Appropriate Technologies Agriculture.. Self-learning kits and modules.143. Group dynamics. brain-storming. Purpose of the Study The high level of commitment of SOC SEAD and its total dedication in implementing its plans and programs are the factors that form the basis for the purpose of studying the exemplary task of SOC SEAD and the need for voluntarism in social welfare and development. 8 . fishing.Use of cultural forms. KUMAR-Administration and Management of NGOs. DEEP & DEEP PUBLICATIONS PVT. Participant observation. handicrafts. sanitation. housing. L. food technology. health. On-the-job training. Use of media. post-harvest technology. energy. Group discussion and synthesis. S. GOEL and R. Workshop organization.

To highlight the general services of SOC SEAD. A sample of 100 beneficiaries was selected at random to know their experience of SOC SEAD programs. 3. To evaluate the effectiveness of SOC SEAD programs among the public in Tiruchirappalli District. To give suggestion for improvement.Objectives 1. 4. Methodology The study has been undertaken by means of survey method. To know the mission and vision of SOC SEAD 2. Limitation of the Study This study is subject to certain limitations and they are as follow: 9 . Primary data and Secondary data used for writing this report and collected by means of an elaborate direct interview through a well designed questionnaire.

10 . Definition.1. The survey is limited to a sample size of 100 respondents only. 2. CHAPTER SCHEME The contents of the study are divided into four chapters. Purpose of the Study. and Conclusions. Methodology. Objective of the study. History. This survey was conducted during the period of three months only. Characteristics. Suggestions. Chapter II The second chapter deals with Profile of the Organization. Skills required of an NGO’s. Limitation of the study. Chapter I The first chapter deals with brief Introduction. Chapter IV The fourth chapter deals with Findings. Chapter III The third chapter deals with Data Analysis and Interpretation.

and religion. sex. socsead. It has been a role-model right from its inception in 1982 at Tiruchirappalli in social service activities in varied spheres.htm accessed on 16/01/2009 SOC SEAD (Sisters of the Cross Society for Education and Development). the Non-Governmental Social Service Organization is an offshoot of the Congregation of the Sisters of the cross of 11 . SOC SEAD SOC SEAD ( Sisters of the Cross Society for Education and Development ) is a Non Government Organization. The Child-Line 1098 team has been working with the abused and missing children and made every effort to repatriate them with their families. 1. SOC SEAD serves with great commitment and dedication to the needy people from all walks of life irrespective of caste.s intervention in the lives of addicts couple with marital disharmony. broken families and promoted harmony through the commendable services of Family Counselling Centre and Deaddiction Treatment cum Rehabilitation Centre. race.

Rita Thyveettil on 26th June 1982 at Tiruchirappalli. rural poor women. A small seed sown has now become a magnificent tree with many fruit bearing branches. drug addicts. Children who are abandoned. aged and Community at large. rejected. sex. and religion. broken families. unwanted deprived. economically downtrodden women in urban areas. youth. SOC SEAD serves with great commitment and dedication to the needy people from all walks of life irrespective of caste. 2) About 3000 beneficiaries availed the services of family counselling Centre.Chavanod established by Rev. Tamilnadu. race. neglected and marginalized section of the society. South India. disabled and school going children. neglected.Sr. It was launched with the broader Vision and Mission of Promoting the Integral Welfare of the down trodden. 12 . THEY CARE FOR Children in distress. 3) 950 Addicts have been benefited by the services of De-addiction treatment cum rehabilitation Centre. drop outs. child labourers. 25 YEARS ACHIEVMENTS (1982 . HIV/AIDS affected persons. runaway. abused.2008) 1) 102 Women self help groups are functioning both in urban and rural. are the target people of SOC SEAD.

All the achievements. innovative ventures and transformation in the lives of children. women. Ministry of Human Resource Development. 10) 6466 Children have benefited through Child Line 1098. the Provincial and Superiors. 8) 3000 Child labourers are rehabilitated and given educational Services.4) The Programme for the disabled children has covered 250 beneficiaries. 6) Around 900 children are covered by sponsorship programme. Officials. 5) 6250 rural children have benefited through balwadies. District Administration. CONTRIBUTORS The Staff contribution and services towards sustainable development of the centre is note worthy and to be specially commended. families and society at large are due to the untiring efforts and commitment of the staff. 9) The Crèches Programme has covered 3750 Children. Central and State Social Welfare Boards. Local Bodies. youth. 7) 1400 Children benefit tuition centres. Special thanks are to the Ministry of Social Justice & Empowerment. 13 .

14 .In all our endeavors and programmes. Partner agencies and Donors were always helpful. OUR MOTTO The noble motto " To Love is to Serve is to Love" is the pivotal of SOCSEAD and driving force to achieve its Vision and Mission. Empowerment of women by making them self reliant. service takes better shape. The motto of SOC SEAD has two keywords –“ love” and” service”. Since the date of inception till date. Objectives I. SOC SEAD has been serving for the development of the people and has undergone much evolutionary change. Equipping with vocational skills and promoting voluntary action among them by federating into forums. As Tagore says “From love the world was born By love it is sustained Towards love it moves And into love it enters “ Keeping love as the base.

2) welfare assistance. psychiatric. police and social Crisis intervention through referral to short stay home Rehabilitation through job placement.1) Holistic development of poor and homeless children as Referral to medical. 3) and government homes. loan assistance. legal. Continuous follow-up services for 6 months potential citizen through. and educational assistance. 5) 15 . 4) sponsorship.

Child Net (Missing Child) www. This website is created to identify the missed when they come away from the family on their own because of abusive family atmosphere or run away from home due to peer influence. Some children get lost when they are not able to trace out their parents. Many missing children reported to be trafficked and thereafter subjected to different exploitation. Some of the children when they become victims of drugs or any other bad habits remain on the streets.missingchildsearch. Many of them get into the clutches of commercial brokers and employed as labourers and sex Available Holistic Services: Many children reported to be missing remain untraced as there is no effective strategies designed so far at the State/National Level.homelink. social welfare institutions still there is a lacunae of organizing and interlinking effort to trace the missing children. 16 . Though some independent efforts have been tried by law enforcing and www.

children Pre-marital counseling. college students. adolescents. teachers. factory workers. women.Counselling to couples with marital problems Family counseling . psychiatric. couples for better marital life Marital counseling . legal. families.Counselling to would. Tamilnadu benefited from this center’s counseling services.Counselling to all family members and parents with relationship and other problems Adolescent Counselling.Creating awareness to school.Counselling to children with various scholastic and behavioural problems Group Counselling – Counselling to Groups with similar problem Counselling to addicts and HIV positive Referral to medical. and educational assistance. Continuous follow-up services for 6 months 7) 8) 9) 10) 11) 12) Achievement in 20 years: Approximately 3000 needy persons in Trichy District. police and social welfare assistance Crisis intervention through referral to short stay home and government homes Rehabilitation through job placement.1) Preventive counseling .Counselling to adolescent girls and boys with adolescent problems 2) 3) 4) 5) 6) Child Counselling . 17 . loan assistance.

Inspectresses (All Women Police Station) 7.Advocates 11. District Legal Authority Service 4.SOC SEAD’s Sub Committee Members 1. District Social Welfare Officer 2.Reader 12. Head of the Department of Social Work 8. Vice-President and Secretary of SOC SEAD 18 . Integrated Child Development Officers 5. District Rehabilitation Officer 3. Psychologist 9. Psychiatrist 10. ICDS III 6.Director. Project Officer.

on all week days 9. on Saturdays 19 . to 1. They have got more than ten years of Counselling experience. to 5.m.30 a.30 a.Awareness to Women Whom to approach? Two Family Counsellors who are professionally trained and post graduates in Social Work.m. NO MONEY” The time and the quality counseling services are yours for “FREE” From :9.30 p.m. “SO MANY.00 p.m.

knowledge and expertise. TRICHY (Aided by Ministry of Social Justice and Empowerment. ⇒ Sharing skills. It is now a 15 bedded hospital which provides comprehensive service with a team of professionals. thereby equipping professional to spread the concept of care. THE MISSION AND THE VISION: ⇒ Providing quality service with utmost dedication and commitment. Govt. And from 1st April’2001 the Deaddiction counselling centre has become. of India) About us SOC-SEAD.DE-ADDICTION TREATMENT CUM REHABILITATION CENTRE. De-Addiction Treatment cum Rehabilitation Centre.000 persons were counseled and treated as out patients for addiction. Through this centre about 10. it was started by a Drug Awareness and Couselling Centre at Trichy. Every month 15-20 patients are treated and rehabilitated for alcoholism. voluntary organization dedicated to the treatment and rehabilitation of people addicted to alcohol and other drugs. In the beginning only awareness and counselling services were rendered to the addicts with out patient facilities. 20 . De-Addiction treatment cum rehabilitation centre is a pioneer. During the year of 1991.

⇒ Creating awareness so that more and more people make sensible choices and the number of new drug users comes down. SERVICES : 1. De-addiction Treatment cum rehabilitation centre aims to enable the addicts to achieve total abstinence and improve the quality of their lives by helping them to : 21 . Vocational rehabilitation (Referrals) 6. Preventive education and awareness building 2. Psychological therapy 5. Assessing and motivating the clients to take help 3. ⇒ This positive social change to be felt at the family level. Bring effective positive changes in the behaviour and attitude of the individual and family through counselling to enhance their quality of life. 5. Total abstinence from alcohol and drug free life through providing medical help and psychological support. community level. Educating the family about addiction to create support system. Rehabilitating the needy individual after recovery. Awareness to the community on addiction and treatment 2. 4. OBJECTIVES : 1. peer level. After – Care / Follow –up Soc-Sead. Detoxification and medical care 4. 3.

1. Identify areas of necessary changes and taking action. 2. Be aware of risk factors for relapse and develop positive coping skills. 3. Strengthen inter-personal relationship. 4. Develop healthy work ethics. 5. Sustain their recovery through follow-up services. Our authentic experience in having treated over 1200 patients during the last 7 years, has strengthened our belief that addicts, when provided timely treatment and support, can lead qualitative lives free of alcohol and drugs.

Re-educative Lecture in Addicts


FACILITIES AVAILABLE: 1. De-toxification centre 2. Counselling Unit 3. Therapy Centre, 4. Recreation Facilities 5. Vocational Rehabilitation

TREATMENT TECHNIQUES : 1. De-toxification 2. Counselling 3. Group Therapy 4. Family Therapy 5. Relaxation Therapy 6. Re-educative Lecture 7. Audio –Video Aids 8. Yoga


Physical check-up WOMEN DEVELOPMENT
1. Federating both urban and rural women into "Self Help

Groups" for the integral development. 2. Providing them an opportunity to become women entrepreneurs through skill training and financial support. 3. SOC SEAD SHGs has been registered under Mahalir Thittam, Tamil Nadu Corporation for development of women, Chennai from 29th Sept 2005.


of SHG in rural areas (Mannachanallur) . A&R training 3.71 No. of SHG in Slums . Vocational training programme 5. of Women Enrolled .⇒ 102 women groups (self help group) both in rural and slum areas are functioning under SOC SEAD.1678 Types of training 1.31 No. SHG training 2. Entrepreneurial development programme 4. ⇒ ⇒ ⇒ No. Leaders training 25 .

4. 6. Improved access of Self help groups members to various government departments. Mutual help. 3. Increased access and control over resources at household level through income generating activities and access to credit linkage. self help and team spirit strengthened women groups 2. exposure and collective action enhanced communication skills and built confidence 5. Increased social awareness through motivation and participation in social action. Training. banks etc.Skill Training to Women Group Achievements 1. Awareness on legal rights and access to legal aid was facilitated through training 26 .

Provided goat to a poor Women Women Hostel Salient Features: Apart from imparting subject knowledge. the students are also trained in life skill programmes 1.7. Sharing of roles and responsibilities on rotation basis led to development of leadership qualities among women. Life coping skill 27 .

Motivation 6. 3. Job placement is done after the completion of the course. Counseling. 28 . Interpersonal relationship and Communication Skills 3. Students who are completed Diploma are guided to do Degree Courses. 9. Mission Empowering rural students both boys and girls from the disadvantaged and marginalized section of the society by providing education opportunity. value based education. Involvement and Participation of Community College students in creating awareness o social issues among the rural people 8. Weekly planning and reviews are carried out with the staff of community college along with Director and Administrator. Basic Computer Knowledge 5. Training in Spoken English 1. 4. 10. Qualified faculties and guest faculties in the particular subject train the Students. Yoga and recreational activities. College has Board of Management and Advisory Council for it’s better functioning 11. 2 months placement training in various reputed firms and hospitals 2. Course fee is collected from students in easy installments 7. Students are engaged in other activities like spirituality.2.

Rural youth (both boys and girls) o o o Disabled Rural women (both married and unmarried) Divorces and widows Special Assistance o o o Scholarship for physically disable Scholarship for SC and ST Scholarship for BC and MBC Facilities: o o Administrative office and Director’s Office Class Rooms for the Students 29 .Courses offered: Vocational courses such as 1) Early Childhood Care and Education – DECE 2) Health Assistant – DHA 3) DTP Operation and Office Management – DDTP 4) Fashion Designing and Garment Making – DFGM Admission:  Every year in the month of July students for the Diploma courses will be admitted.

⇒ Understanding Capacity ⇒ Productivity ⇒ Ability to Asses 30 . health lab Bath rooms and toilets Kitchen and Dining Room Indoor games – recreation Hall Playground Hostel facilities for Girls Tie up: ⇒ Academic Institutions ⇒ Industries ⇒ Technical Institutes ⇒ NGOs ⇒ Hospitals ⇒ Government Departments ⇒ Other Community Colleges Evaluation: Following aspects are considered in the process of evaluation. ⇒ Students Interest and involvement towards education.o o o o o o o o Meeting Hall Library and Reading Room Lab facilities – Computer lab.

The professional social worker renders pre-adoptive and post-adoptive counseling services. The children are placed in families through in-country an Inter-country adoption.SOC SEAD . Ministry of Social Welfare) Since 1985 Adoption programme undoubtedly offers wider avenue for the care and protection of an abandoned. it was stared to for the rural 31 . From 1992 . Every Adoption process requires home study in which social worker interviews the prospective parents in their home and rates the quality of Psycho-social and physical environment. This programme caters to all emotional. physical and material security necessary for the holistic development of the child. destitute or neglected child in a family setting and providing an atmosphere of happiness. The Adoption Centre renders services like providing residential care to children in clean and protected environment. Manachanallur Talk. Care takers attend to the needs of each child. love and understanding for the realization of child's talents and potentials. Regular medical and nursing care is given through specialized medical care services by the experienced pediatrician. At present there are 20 children accommodated in the centre. The legal advisor of the institution attends to the legal aspects. Ayikudi The Drug awareness and counselling centre was located at Ayikudi. Other Programmes Drug Awareness and Counselling Centre.ADOPTION CENTRE (Recongnized by Government of India. Trichy District.

at Aiyikudi. Drug Awareness and Counselling Centre. Around 15000 persons benefited to through awareness and counselling services of . The focus is on their overall development and 32 . Prevention Services : Target Group of Awareness Programme ⇒ ⇒ ⇒ ⇒ ⇒ ⇒ General Public Self Help Group Youth Group School Children College Students Industrial Workers 3.people of manachanallur taluk. Counselling Services o o o o Individual Counselling Group Counselling Family Counselling Counselling for children of Alcoholics Referral Services and Follow up Services ⇒ ⇒ ⇒ Home Visit for Recovering Clients Sending Follow up Letters Contacting Follow up Phone Calls Child Labour Eradication Children who are forcibly employed in hazardous jobs due to familial and economical constraints are freed and rehabilitated through Nonformal Education.

Education. Valluvar Nagar and Andakondan) of Tiruchirappali District. Early Intervention. The major components of Community based rehabilitation are Prevention. Vocation. Children with disabilities quite often do not have access to community services and are generally excluded from any function or role to play in the family and community. Skill training 33 . It concentrates on formation of children . Identification 2. Community Based Rehabilitation for Persons With Special Needs Improving the quality of life of people with disabilities is a challenging task. Activities of daily living 1. Early Identification. 4.enhancing economic status of family. Social Integration and Networking. youth and women clubs. Keeping this in mind. Medical intervention 3. The Strategies of these following main Components are Intervention at the level of disability 1. SOC SEAD has evolved the Community based rehabilitation in 3 slums (Pallivasal.

Intervention at the level of the family Training to family members Counseling Intervention at the level of the community 1. 2. Home training Job placement Self Employment Integration in regular schools Integration in Residential school Admission in special school Admission in N. iii. Women and youth clubs 4. 4. Training to parents &community workers 2.i. Health programmes 5. Formation of parents groups Activities 1. Community centers 34 . 5.E center Other Rural Programmes 1. Total Sanitation Campaign 2.F. Counseling 3. 3. Herbal care unit 6. ii. 7. 6. Tuition centre 3.

Data analysis and Interpretation Table – 3.1 Gender wise classification of Respondents 35 .

S.0 2. most of the beneficiaries of SOC SEAD are Male (62%).0 From the above table – 3. it is observed that among the respondents. Male 62 62.Source: Primary data. Diagram – 3.1 Gender wise Classification of Respondents 36 . Female 38 38.0 Total 100 100.1.No Gender Number of Respondents Percentage (%) 1.

2 Age wise classification of Respondents 37 .38% Table – 3.

0 2.0 4.No Age wise Classification Number of Respondents 15 Percentage 1. 30 to 40 years 27 27. 40 to 50 years 15 15. More than 50 years 2 2.0 3.0 Total 100 100 Source: Primary data. Less than 20 years 15. The above table – 3. 38 .0 5.S. 20 to 30 years 41 41. 27 % of the respondents are between 30 to 40 years old and 15% of the respondents are between 40 to 50 years old .2 reveals that 41% of the respondents are between 20 to 30 years old .

Diagram – 3.2 Age wise classification of the Respondents 45 41 40 35 30 39 .

Income Group Rs. 6000 – 8000 per month Rs.3 Monthly Income of Respondents S. 4 . it is found that 47% of the respondents are in the monthly income group of Rs. 4000 to 6000. 2 . 24% of the total respondents are in the monthly income group of Rs.Table – 3.0 47 47. 2000 – 4000 per month Rs.0 15 15. 2000 to 4000 and 15% of the respondents are in the monthly income group of 40 .0 Total Source: Primary data 100 100.3.0 14 14. 4000 – 6000 per month Rs.No 1 .0 From the above table – 3. 8000 and above Number of Respondents 24 Percentage 24. 3 .

6000 to 8000. 4000 to 6000.3.3 Monthly Income of Respondents 14% 15% 41 .Rs.It shows that maximum numbers of respondents (47%) are in the income group of Rs. Diagram .

4 .Table – 3. 3 . Primary 4 Gender Total Male Female 5 9 Middle 15 5 20 Higher Secondary Graduation 23 10 33 7 9 16 Technical 6 2 8 Post Graduation Total 7 7 14 62 38 100 42 . 2 . 6 .4 Education Qualification Source: Primary data S. 5 .No Educational Qualification 1 .

From the above table – 3. . Diagram – 3.4 it is observed that 33% of the respondents belong to High School level education.4 Educational Qualification 43 .. 20% of the respondents belong to Middle class level education. 16% of them graduates 14%of the respondents are Post Graduates.

5 Advertisement Tools of SOC-SEAD 44 .25 20 15 15 Table – 3.

0 35.0 Source: Primary data From the above table – 3. 19.No Tools of Popularity Advertisement Meetings Beneficiary Friends Total Number of Respondents 19 20 26 35 100 Percentage 1.S.5 Advertisement Tools of SOC-SEAD 45 . 4. Diagram – 3. 3. 26% of the respondents came to know through the previous beneficiaries and 20% of the beneficiaries came to know through the meetings and interaction with SOC-SEAD centre and its programs.0 100. 2.5 it is learnt that 35%of the beneficiaries came to know about SOC SEAD through the friends.0 26.0 20.

6 Satisfaction level of Child Line Department – 1098 20 46 .40 35 30 25 Table – 3.

0 Source: Primary data From the above table – 3. 2.0 60. No 1. 4. and 8% of the beneficiaries were partially satisfied.6 it is understood that 60% of the beneficiaries were satisfied about their services. 30% of the beneficiaries were highly satisfied.0 2.S. Satisfaction Level Highly Satisfied Satisfied Partially Satisfied No opinion Total Number of Respondents 30 60 8 2 100 Percentage 30.6 Satisfaction level of Child-Line Department 47 . Diagram – 3. 3.0 8.0 100.

7 Satisfaction Level of Family Counseling Department 40 48 .70 60 50 Table – 3.

3. 32% of the beneficiaries were highly satisfied and 11%of the beneficiaries were partially satisfied about their services.S.0 11. Diagram – 3. 4. Satisfaction Level Highly Satisfied Satisfied Partially Satisfied No opinion Total Number of Respondents 32 53 11 4 100 Percentage 32. No 1.7 it is understood that 53% of the beneficiaries were satisfied about their services. 2.7 Satisfaction Level of Family Counseling Department 49 .0 53.0 4.0 100 Source: Primary data The above table – 3.

60 50 40 Table – 3.8 Satisfaction Level of De – Addiction Treatment Department 50 .

0 100 Source: Primary data The above table – 3.0 19. No 1. 2. 3.0 30.. Table – 3.30% of the respondents were satisfied and 19% of the respondents gave no opinion about their services of the de-addiction treatment department.0 15. 4.8 Satisfaction Level of De-Addiction Treatment Department 51 .8 reveals that 36%of the respondents were highly satisfied.S. Satisfaction Level Highly Satisfied Satisfied Partially Satisfied No opinion Total Number of Respondents 36 30 15 19 100 Percentage 36.

9 Satisfaction Level of Women Development Department 20 52 .40 35 30 25 Table – 3.

9 Satisfaction Level of Women Development Department 53 . 3.S. Diagram – 3. No 1. Satisfaction Level Highly Satisfied Satisfied Partially Satisfied No opinion Total Number of Respondents 45 40 9 6 100 Percentage 45.0 6. 2.0 100 Source: Primary data From the above table – 3.0 9. 4. and 40% of the beneficiaries were satisfied and 9% of the beneficiaries were partially satisfied about their services of Women Development Department.0 40.9 it is learnt that 45%of the beneficiaries were highly satisfied about their services.

10 Satisfaction Level Residence and 54 .50 45 40 35 3 0Gross Tabulation of Table – 3.

11 55 . Rural 16 % 66.S. 52.7% of the Women Development beneficiaries are rural background.7% of the De-addiction Treatment beneficiaries are rural background. 75. And it is generally observed and understood that among all the beneficiaries majority of them (69%) are from rural back ground.7 No 16 % 72. Urban Total 8 24 33.No Residence Child Line Family Counseling De-addiction Women Development Total No 1.7 No 69 2.3 100 31 100 Source: Primary data The above table – 310.3 100 6 22 23.9% of the Family counseling beneficiaries are in rural background.3 100 8 17 47. 72. Table – 3.9 No 28 % 75.1 100 9 37 24.7% of the child line program beneficiaries are in rural background. indicates that 66.7 No 9 % 52.

9 5 13.6000 – 8000.3% of the respondents of the family counseling are in the Rs.5% of the respondents of de-addiction are in the income group of Rs.4000 – 6000.5 6 27. (Per month) Child Line Family Counseling De-addiction Women Development Total No 1.Gross Tabulation of Income group and Satisfaction Level S. 4000 to 6000 3.4 No 9 4 3 % 40. 6000 to 8000 4. 59.5 62.3 No 8 22 2 % 21.3 1 5.5 35.2 13.5% of the respondents of childline are in the income group of Rs.6 No 24 17 37 2.11.9 18.4 No 4 6 6 % 23. indicates that 62.3 22 24 100 17 100 37 100 22 100 100 Source: Primary data The table – 3.No Income Group Rs.3 35. 56 . 35.4000 – 6000.5 5.5 16. 8000 and above Total 2 8. 2000 to 4000 3 15 4 % 12.5 59.

1 No 2 % 9.6 0 100 15 8 9 2 37 40. 57 .1 0 100 41 27 15 2 100 Total Source: Primary data The above table .12 indicates that 37.3 Counseling Deaddiction Women Development Total No 15 No 2 % 11.4 17. 4.4 100 13 5 2 0 22 59. And it is generally observed and understood that among all the beneficiaries majority of them ( 37% ) are in the income group of Rs.5% of the respondents of 30 to 40 years of age are highly satisfied about the services of child line. 20 to 30 years 30 to 40 years 40 to 50 years More than 50 years 6 9 1 0 24 25. 3. Table – 3.9%of the respondents of women development are in the monthly income group of Rs.6 24. Less than 20 8 % 33.40.0 37.12 Gross tabulation of Age and Satisfaction Level ChildLine Family S.1 22. 4000 – 6000.1 2.8 No 3 % 8.5 4.2 29.7 9.2000 – 4000.3 5.5 21.3.No Age No 1.2 0 100 7 5 3 0 17 41. 3.

2%of respondents of 20 to 30 years of age are highly satisfied about the servicesof family counseling.13 Gross Tabulation of Educational Qualification and Satisfaction Level S.2 12.8 5 6 5 0 4 22.7 27.3 22.4 17. Middle Higher Secondary Graduation Technical Post Graduation 3 10 4 1 3 12.6 17.6 5. 59. 40. Table – 3.7 4.6 7 14 4 6 4 18.1 2.5 41.5 5 3 3 1 3 29.8 16.5 No 2 % 11. and it is generally observed and understood that among all the beneficiaries majority of them (41%) are in the age group of 20 to 30 years.9 17.4 No 2 % 9.No Educational Qualification ChildLine Family Counseling De-addiction Women Development Total No 9 No 1. Primary 3 % 12.2 20 33 16 8 14 58 .41. 6. 5.9 37.8 No 2 % 5. 4.8 10.7 0 18.2 10.1%of the respondents of 20 to 30 years age are highly satisfied about the services of women development. 3.5% of the respondents of 20 to 30 years of age are highly satisfied about the services of de-addiction treatment.7 16.

3% of the respondents with higher secondary education are highly satisfied about the services of the women development 33% of the respondents with higher secondary education are highly satisfied about service of SOC SEAD. And it is observed and understood that among all the beneficiaries majority of them ( 33% ) are higher secondary education group. 59 . 37. 27.4% of the respondents with middle school education are highly satisfied about service of the family counseling.Total 24 100 17 100 37 100 22 100 100 Source: Primary data The table – 3.7%of the respondents with higher secondary education are highly satisfied about the services of child line.8% of the respondents with higher secondary education are highly satisfied about service of de-addiction. 29.13 indicates that 41.

It can also be understood that people belonging to this group needs constant guidance. It means that SOC SEAD is doing very good services to the young group of people. Hence it can be learnt that people are the most effective instrument for publicity.4000 – 6000 as monthly income ( 47% ). Hence SOC SEAD is neither cheap nor costly in conducting programme. who earn between Rs. 60 . 4) It shows that SOC-SEAD gives more attention to the middle class people. It can be understood that SOC-SEAD programs are mostly for rural people. 3) 41%of the beneficiaries belong to 20 to 30 age group. It can be understood that SOC-SEAD targets the people with some basic educational qualifications. 5) 33% of the beneficiaries are from higher secondary level of education. 2) Most of the beneficiaries came to know about SOC SEAD through friends ( 35% ).CHAPTER – IV FINDINGS AND CONCLUSION FINDINGS 1) 69% of the beneficiaries are from rural background and remaining 31% of the beneficiaries are from urban background.

3) The primary data reveals that the maximum number of beneficiaries did not know the main objectives of SOC SEAD. Whereas other services satisfaction level (like child line 24%. 4) Maximum number beneficiaries are from young age . To be more effective.) is less. 2) The primary data reveals that the target people of SOC SEAD are from rural area. It is suggested SOC SEAD can concentrate and reach out to urban people also. So it is suggested to give brief introduction about SOC SEAD and its programes to the target people.4000-6000. 61 .. 5) Most beneficiaries are from middle class income group like whose income are between Rs. So it reveals that deaddiction treatment department offer more and better service of the society compared to other departments. So it is suggested that SOC SEAD can give importance to people above 50 years also. SUGGESTION 1) Advertisement is a major factor for the improvement and development of any of organization to become popular. SOC SEAD shall develop an appropriate methodology to improve and develop.6) 35% of the beneficiaries are satisfied and inspired by the performance of De-addiction Treatment Centre. family counseling 17% and women development 22%. So it is suggested that SOC SEAD can offer programmes for low income group also.

6) It is observed that 33% of the beneficiaries are from higher secondary level of education. 62 .. So SOC SEAD may conduct some programmes for illiterate people also.

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