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, Indian Organizations have realized the importance of corporate training. Training is considered as more of retention tool than a cost. Today, human resource is now a source of competitive advantage for all organizations. Therefore, the training system in Indian Industry has been changed to create a smarter workforce and yield the best results. With increase in competition, every company wants to optimize the utilization of its resources to yield the maximum possible results. Training is required in every field be it Sales, Marketing, Human Resource, Relationship building, Logistics, Production, Engineering, etc. It is now a business effective tool and is linked with the business outcome. With increase in awareness of corporate training in Indian Industry, a gradual shift from general to specific approach has been realized. According to NASSCOM (National Association of Software and Services Companies), the IT corporate training market is expected to reach Rs 600 crore in 2010 from Rs 210 Crore in 2006.
In Indian market, 50% of the training company’s revenue comes from the retail training and rest from other segments. On the other hand, in many organizations training is regarded as non-essential or a need based activity. Some organizations start a training department in order to look modern. In fact, some organizations are headed by unwanted employees rather than employees of outstanding merit. While some organizations do not have a separate budget to hire highly qualified trainers for training and development.
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School, Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
Training Providers in India, Coaching, Learning Institutes in Indian Industry The three major training and learning solutions provider to organizations and individuals in Indian Industry are: 1. NIS Sparta – the Reliance Anil Dhirubhai Ambani Group Company. It offers customized solutions for Top management, Middle management and Supervisory level. Its business units are: Enterprise Business Unit (EBU), Educational Service Business Unit (ESBU), and Reliance Strategic Business Unit (RSBU). It has provided consulting and training solutions to more than 10,00,000 professionals, in over 550 organizations, across 10 countries in 18 languages. It is providing training services to American Express, Thermax, Mahindra Finance, Coca-Cola, IBM, Maruti, Godrej & Boyce, Accenture, APAC, and Pantaloon. 2. Karrox – a Mumbai based training organization, is a leader in high - end latest technologies training in the IT, BPO and Mobile telephony industry. Currently, it has 6 corporate owned centers and around 50 franchisees in India and has trained more than 150,000 IT professionals till date. It is providing training services to Wipro Infotech, ABN Amro, Tata Consultancy Services, State Bank of India, HCL, Indian Navy, Cap Gemini, Global Telesystems, South Eastern Coal Fields, Persistent Technologies, Godrej Infotech, Times of India, Reliance Infocomm, Reliance Industries, Seimens, Union Bank of India, and Infosys. 3. Aptech Training Solutions – A division of Aptech Limited. It is offering an entire range of performance solutions like Customer Service Training, Soft Skills, Product Training, Process Training, Sales Training, and Managerial Development Training that assist in overcoming various business challenge areas. It keeps the trainees up to date with the latest learning and professional curriculum in the industry. It is providing training solutions and services to Indian Oil, Motorola India, ICICI, Bayer, National Thermal Power Corporation, Gas Authority Of India, Delhi Police, Standard Chartered Bank, Maruti Udyog, Electrolux Kelvinator, Dabur, Valvoline Cummins, Mahindra & Mahindra, Blue Star, HP, and Onida. Training and Development in Indian Industry can be further divided in to various sectors: 1. Training and Development system in Retail/FMCG sector 2. Training and Development in Banking and Insurance Sector 3. Training and Development system in Automobiles sector 4. Training and Development system in Telecom sector 5. Training and Development system in KPO 6. Training and Development system in Pharmaceutical sector 7. Training and Development system in Hospitality sector 8. Training and Development system in IT sector 9. Training and Development system in BPO
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School, Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
1. Training and Development in Retail-FMCG Sector Retail/FMCG Sector is the most booming sector in the Indian economy and is expected to reach US$ 175-200 billion by 2016. With this rapid expansion and coming up of major players in the sector, the need of human resource development has increased. Lack of skilled workers is the major factor that is holding back the retail sector for high growth. The sector is facing the severe shortage of trainers. Also, the current education system is not sufficiently prepared to address the new processes, according the industry majors. Training Programs in Retail/FMCG Sector Some of the training programs that are given in the retail sector are:
• • • • • • • •
Sales Training On-the-Job Training Seminars/Workshops Customer Relationship Management Online Course Group Study Computer-Based Training Self-Directed Training
Training Institutes for Retail management Some of the institutes for retail management are:
• • • • • • • •
Indian Retail School Loyola Institute of Business Administration (LIBA) S P Jain Centre of Management Institute for Integrated Learning in Management (IILM) Welingkar Institute of Management, Centre for Retail Studies K J Somaiya Institute of Management Studies & Research Mudra Institute of Communications Amity Business School
Compiled for T&D Course by Dr. Debashish Sengupta, Alliance Business School, Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/
Career for Trainers In Retail/FMCG Sector Preferred Educational Qualification for trainers Some of the educational qualifications required by the trainers are: PG in Psychology Exposure in Organizational Development projects & Training interventions for the Service sector Masters degree in Business Management /professional training certification. Desired Profile Graduate in M. Pharm / BHMS / Ayurved or any other graduate from companies dealing in similar products A computer literate with proficiency in Ms Office (Word, Excel and Power Point) Administrative / training related experience, at an Officer / Supervisor level, in beverage / food manufacturing industry (FMCG) Variation of Salary with Experience
Salary offered to the trainers according to the relevant experience fall in the range of:
Skills and Attributes Required for Trainers
Team & Client management skills are crucial
increase in financial services for people living in rural areas. Today most of the Indian cities have networked banking facility as well as Internet banking facility. implement and monitor training & development activities Prepare and provide the necessary training material Ensure training & development of HR is carried out effectively to improve the quality and efficiency of the work force Analyze business plans that facilitate the development of long. Business etiquette Team-building & Leadership. rise in the standard of living. Some of the major players in the banking sector are State Bank of India. HDFC Bank. Training in Banking and Insurance Sector Favorable economic climate and number of other factors such as.com/training-scenario/ .naukrihub. etc has increased the demand for wide range of financial products that has led to mutually beneficial growth to the banking sector and economic growth process. increasing consumerism. growing urbanization. Citibank. ICICI Bank. Alliance Business School.• • • • Must have excellent communication & presentable skills High energy level with excellent communication skills Ability to design appropriate training inputs and conduct seminars is essential Team-building & Leadership Nature of Work • • • • • • • • Customer service excellence. Process Training. Compiled for T&D Course by Dr. Bangalore Source: http://traininganddevelopment. Retail selling skills Body language & Grooming. Designing the Sales Training Modules and the Strategies for Training Imparting Product Training. This was coincided by technology development in the banking operations. Skill Training to Sales Team and to the Distributors Plan. medium and shortterm strategies and operational programs to meet T&D needs • • • • 2. Punjab National Bank. Change & Conflict Management Identify Training needs & gaps Customize Training programs Mapping the Training needs of Sales Team. Debashish Sengupta. etc.
design and documentation Training certification of BFSI domain Skills and Attributes Required Skills and attributes required to become a successful trainer are: • • Strong team player Knowledge of various computer applications (PowerPoint. networking. UTI. However. Alliance Business School.com/training-scenario/ . Debashish Sengupta. Tata AIG General Insurance. Excel) Compiled for T&D Course by Dr. and communication skills. But now the scenario has been changed.A . The eligibility criteria for these jobs is graduation with some experience in marketing or become insurance agents after completing school but this needs some relevant training. Earlier there were no training programs as such for insurance agents but on-the-job training only that was given once the new agent was appointed. people who've had some formal training are preferred while recruitment because it can be helpful in the insurance field. rapid expansion has created about 5 lakh job opportunities approximately in the past five years.In the Insurance sector also. Bajaj Allianz. To be successful an agent must have strong interpersonal. HDFC Life Insurance. Bangalore Source: http://traininganddevelopment. With this rapid expansion and coming up of major players like ICICI.Finance. the need of human resource development has increased. These openings are mainly in the field of insurance advisors or marketing agents.A – English M. ICICI Lombard. etc in the sector. HDFC.Communication MBA/PGDM . etc in this sector. only the insurance degree in this field does not guarantee success. Career for Trainers in Banking and Insurance Sector Preferred Educational Qualification for Trainers Any Graduate B. Number of opportunities in Banking and Insurance sector has increased than ever before.naukrihub. with the coming up of big players like ICICI Life Insurance.A – English BA/MA in Linguistics M. International Business MBA in HR/Industrial Relations/Finance/Marketing Certifications in training delivery.
including public speaking Presentation Skills Accent Neutralization Flexibility and readiness to continuously improve and update self with latest knowledge on markets and products Culture Sensitization Time Management Planning and Execution skills Ability to receive and provide feedback in a positive manner Strong understanding of Finance must Coaching and mentoring skill Interacting with diversity of people and people intensive industries Policy making ability • • • • • • • Knowledge Required Knowledge required in the Banking and Finance sector for training are: • • • • • • • Knowledge of preparation of training modules and content development Funds Management Financial markets Knowledge of Computer based training tools Wealth Management Private Banking Banking Credit & Banking Operations Variation of Salary with Experience Salary offered to the trainers according to the relevant experience fall in the range of: Compiled for T&D Course by Dr.naukrihub.com/training-scenario/ . Alliance Business School. Bangalore Source: http://traininganddevelopment. Debashish Sengupta.• • • • Excellent written and verbal communication skills.
Debashish Sengupta.Nature of Work • • • Providing sales & product training to clients from BFSI domain Online Sales and Operations Training Specialist Serve as a primary resource and expert on Business English for a sales and operations team Design and deliver training documents Training curriculum development and delivery Manage multiple curriculums according to level of language skill Evaluation of candidates.naukrihub. Conducting periodical assessments to ascertain the retention levels Responsible for Voice and Accent and Soft Skills Training Need Analysis (TNA) and draw up training plans Mapping the Training needs of Sales Team Designing the Sales Training Modules and the Strategies for Training Conducting trainings pertaining banking & insurance operations-Identifying training needs & skill gaps of the students • • • • • • • • • Compiled for T&D Course by Dr.com/training-scenario/ . Alliance Business School. Bangalore Source: http://traininganddevelopment.
Mumbai Kurukshetra University. Debashish Sengupta.Training Institutes in Banking and Insurance Sector Training Institutes in Banking Sector Some of the institutes that are specific to the banking training are: National Institute for Bank Management Indira Gandhi Institute for Development Research (IGIDR) Institute for Development and Research in Banking Technology (IDRBT) Indian Institute of Banking & Finance Institute of Finance. New Delhi Birla Institute of Management and Technology. Noida Narsee Munji Institute of Management. Alliance Business School. Delhi Insurance Regulatory and Development Authority (IRDA) Asia Pacific Institute of Management.com/training-scenario/ . Delhi Amity School of Insurance and Actuarial Sciences. Haryana Rai University. Bangalore Source: http://traininganddevelopment. Janpath.naukrihub. Banking & Insurance Indira Gandhi Farmers’ & Entrepreneurship Development Institute Training Institutes in Insurance Sector Some of the training institutes for Insurance sector are: • • • • • • • • LIC Training Center. New Delhi Areas covered in Training Program Some of the areas covered in the training program are: • • • Risk Management Process Training Product Training Compiled for T&D Course by Dr.
mass production. Toyota.com/training-scenario/ . With the coming up of new projects. Debashish Sengupta. The major players such as. Training and Development in Automobile Sector The Indian automobile sector is growing at a rate of about 16% per annum and is now going to be a second fastest growing automobile market in the world. Alliance Business School. the industry is undergoing technological change.naukrihub. Maruti are now focusing on mass customization. Compiled for T&D Course by Dr.• • • • • • • • • • • • Credit Management Treasury Management Forex Management Interest rates and self sufficiency Liquidity management Investment Banking (Including structured Finance & Debt Advisory) Insurance Broking Stock Broking Portfolio Advisory Soft-skills development Finance for MFIs Marketing financial services Preferred training methods used Some of the preferred training methods used in this field are: • • • • • • Game-based learning Coaching On-the-job (OTJ) Training Seminars/Workshops Simulation Workshops Computer-based training (CBT) 3. Bajaj. etc. and are expanding their plants. Bangalore Source: http://traininganddevelopment. The sector is going through a phase of rapid change and high growth. Honda.
E. This rapid expansion is because of growing urbanization. Various companies are opening training institutes to train interested ones in this sector.S.com/training-scenario/ .naukrihub. easy availability of finance.Tech/B. Career for Trainers in Automobile Sector Preferred Educational Qualification for Trainers MBA/PGDBM in HR / Personnel Management PG Diploma–Any Specialization Any degree or Diploma in HRM B. – Mechanical BE and MBA Post graduate degree in psychology Post graduation with training & development as specialized SAP-HR M. which is a major drawback for automobile sector. TTTI will provide both a high standard of education and training in automotive technology as well as employment opportunities. like Toyota has recently opened Toyota Technical Training Institute (TTTI) near Bangalore that will offer 4 courses in automobile assembly. automobile sector in India is retaining around 10 million employees and is expected to employ more people in near future. rise in the standard of living of consumers. India’s auto making capacity is expected to become 15 million units by the end of the year 2007 exceeding the yearly demand of about 7 million units.According to National Development and Reform Commission (NDRC). automobile weld and automobile paint.R) Compiled for T&D Course by Dr. Debashish Sengupta. Bangalore Source: http://traininganddevelopment. and globalization of Indian Industry. organized sector is employing only 33% people. the focus is more on the skilled employees and the need of human resource development has increased. Alliance Business School. With this rapid expansion and coming up of major players in the sector. mechatronics (a combination of mechanical and industrial electronics). privatization. Interested one in this sector has to specialize in automobile/mechanical engineering. This rapid expansion has created lots of job opportunities.R/I.W (H. The companies are looking for skilled and hard working people who can give their best to the organization. Currently. liberalization. Unorganized sector in employing 67% people while.
Bangalore Source: http://traininganddevelopment.Skills and Attributes Required Skills and attributes required to become a successful trainer are: • • • • • • • • • • Should possess good communication & presentation skills Interpersonal skills PC Skills knowledge essential Presentation skills. Debashish Sengupta.command over language Impeccable oral and written communication Planning and Execution skills Ability to receive and provide feedback in a positive manner Coaching and mentoring skill Interacting with diversity of people and people intensive industries Policy making ability Variation of Salary with Experience Salary offered to the trainers according to the relevant experience fall in the range of: Compiled for T&D Course by Dr.com/training-scenario/ .naukrihub. Alliance Business School.
Action Plan Preparing and adhering to associate training calendar Marinating Training Database Coordinating well with different departments Design and drive the training and learning interventions for both technical and behavioral training Budgeting guidelines for T&D activists Identify and maintain excellent relations with Internal and External Trainers Provide appropriate feedback to the management Set up and drive knowledge sharing forums and small group activities through employee engagement and participation and create a knowledge and skill repository Monitor Training & Development to measure and evaluate ROI of the training function. Upgrade and implement training processes Implement innovative Training interventions Arrange institutional tie-up with specialized training institutes which provide automobile industry specific training and other professional institutes for managerial / behavioral training Achieve training targets by imparting training Assessing capabilities of manpower by audits at the workshops and bridge the gap through training Finalization and procurement of tools and equipment Plan and co-ordinate for conducting special training courses for skill enhancement of Service Engineers and Dealers workshop staff • • • • • • • • • • • • Compiled for T&D Course by Dr.Nature of Work • • • • • • Develop continuous learning program specific to Auto Component industry Identification of Training Needs.com/training-scenario/ . Debashish Sengupta.naukrihub. Develop Training plan. Bangalore Source: http://traininganddevelopment. Alliance Business School.
naukrihub. Alliance Business School. Ltd 5. Debashish Sengupta.Com Areas Covered in Training Program Some of the areas covered in the training are: • • • • • • • • • • • • • • Architectural Drafting Design & CAD Tech Automotive Tech Computer Network Engineering ASE Master Certified Auto Training Auto body Tech Commercial Driver's License Automotive Technician HVAC/Refrigeration Marine Technology Motorcycle Mechanic Motorcycle Technician Motorcycle Technology Certified Auto Tech Certified Truck & Diesel Tech Compiled for T&D Course by Dr. Right Flow India 4. UsedCarWise. Mistral Solutions Pvt. ASK Technologies (India) Private limited 2. Bangalore Source: http://traininganddevelopment.com/training-scenario/ . Saluja Cad Consultancy 3.Training Providers in Automobile Sector Some of the training providers in Automobile Industry are: 1.
naukrihub.E.• • Master Auto & Diesel Tech Car Mechanic Courses Preferred Training Methods Some of the preferred methods of training in the automobile sector are: • • • • Workshop Seminar E-learning Training Instructor led class Computer Based Training (CBT) Training Courses in the Automobile Sector The various Courses for employment opportunities in the sector are: Degree Programs • • B.com/training-scenario/ . in Mechanical Engineering M.Tech Mechanical Engineering with specialization Design/Automobile Engineering/CAD/CAM/Automation in Machine The duration of degree programs are 4 years.Tech./B. Debashish Sengupta. Bangalore Source: http://traininganddevelopment. Diploma Programs • • • Post Diploma in Automobile Engineering (PDAE) Licentiate in Mechanical Engineering (LME) Post Diploma in Robotics & Automation (PDRA) Certificate Courses • • Certificate in Applied Thermodynamics Certificate in Engineering Mechanics Compiled for T&D Course by Dr. Alliance Business School.
Math and Chemistry or Vocational Course are eligible. Rapid technological changes. the demand to impart proper training in non-technological areas like customer care and marketing has increased too. The sector is expected to grow over 150% by 2012. Reliance has also established Dhirubhai Ambani Institute of Information and Communication Technology. TV. etc. Bharti Tele services. and attitudes. the requirement for mobile analysts. Training and Development in Telecom Sector Telecom is one of the fastest growing sectors in India with a growth of 21% and revenue of Rs 86. availability of huge amount of information through internet. holding an engineering degree is not enough to survive in the Telecom Sector. With the increase in competition. Candidates with class XII in Physics. software engineers. Debashish Sengupta. Alliance Business School.The certification courses takes from 6 months to 1 year. etc. In addition to that. Finance. With increase in competition between the major players like BSNL.720 crore in the year 2006. The total training market in Telecom Sector is estimated to be Rs 400 crore. for example BSNL alone spends more than 100 crore on training and development of its employees through the Advanced Level Telecommunications Training Centre (ALTTC) and 43 other regional training institutes.naukrihub. Training Institutes Some of the major training institutes in Telecom Sector are: Bharat Ratna Bhim Rao Ambedkar Institute of Telecom Training National Academy of Telecom. There is constant need of updating of knowledge. Hutchison Essar. the need for trained professionals in bound to rise and so is the training need. Many top players are spending a huge amount on training and development. However. 4. Bharti has also tied-up with IIT Delhi for the Bharti School of Telecommunication Technology and Management. Bangalore Source: http://traininganddevelopment. BPL. magazines. growing IP deployment in the sector have brought back the training and development in the priority catalog. mobile application development. Idea.com/training-scenario/ . newspapers. and Management Advanced Level Telecom Training Centre Usha martin Academy of Communication Technology Initiatives Compiled for T&D Course by Dr. Tata. and increased awareness among customers. MTNL. With this rapid growth in Telecom Sector. network security threat. skills. and hardware engineers for mobile handsets has increased.
Alliance Business School. Dhirubhai Ambani Institute of Information and Communication Technology Symbiosis Institute of Telecom Management Amity Institute of Telecom Technology and Management Bharti School of Telecommunication Technology and Management Preferred Training methods On-the-job training Brainstorming sessions Distant learning Workshop Short-term interactive sessions Seminar Online eLearning CBT training program Computer Lab Work Group study Instructor lead class room training Training Courses and Programs Basic Course in Mobile Communication Symbian OS. Bangalore Source: http://traininganddevelopment.naukrihub.com/training-scenario/ . the Mobile Operating System Binary Runtime Environment for Wireless Diploma in Mobile Communication Diploma in Wireless Technologies Foundation Course in Mobile Communication Advanced Diploma in Mobile Communication and Software Technology Compiled for T&D Course by Dr. Debashish Sengupta.
Prepaid Wireless Landline. Internet Protocol Multimedia Subsystem . OSS-BSS.Any Specialization PG .IMS Certificate Course in Mobile Communication Voice Over IP Career for Trainers in Telecom Sector Preferred Educational Qualification Some of the educational qualifications required by the trainers are: UG . Retail. Data cards. Network Security.HR/Industrial Relations/Sales and Marketing PG . Bangalore Source: http://traininganddevelopment.Any Specialization A trained trainer (Train-The-Trainer certified) Nature of Work • Training all the verticals like Postpaid.com/training-scenario/ . . and Handsets Training on IP Deployment.B. Postpaid Wireless Landline.E. Debashish Sengupta.Psychology/ Sociology Graduate in Labor law/ Personnel Mgmt UG .naukrihub.MBA/PGDM . Alliance Business School. Prepaid.Tech/B. etc Provide continuous training and optimize processes Design content and conduct training programs for all sales personnel with in sales function Assisting the managers in terms of Operations and Quality Training need analysis Arranging and implementing training Making training calendar Training content development Training evaluation Preparing training budgeting • • • • • • • • • • Compiled for T&D Course by Dr.Any Graduate .
operational efficiency. convince & persuade Should be passionate about service & quality Ability to see how training leads to performance.naukrihub. Debashish Sengupta.com/training-scenario/ . make and edit written material Having pleasing personality and excellent communication skills Ability to influence.• • • • • • • • Develop and deliver training to internal and external technical support teams Implement new and existing training projects and initiatives Consistently review and improve training quality and effectiveness To implement and monitor the company's 'Training for future' program Customizing training content Monitoring on-the-job performance Technical & Behavioral training Doing Competency mapping Skills and Attributes Required • • • • • Ability to create. Bangalore Source: http://traininganddevelopment. staff retention Good management skills Good analytical skills Database management skills Knowledge of planning and scheduling techniques Language training skills Vendor management skills Should have strong coordination/collaborative skills • • • • • • Compiled for T&D Course by Dr. Alliance Business School.
while BPO is about providing customer care services. Compiled for T&D Course by Dr.. Debashish Sengupta. business research. tele-sales etc. Alliance Business School.naukrihub. not to be confused with BPO. legal services. etc. financial research. technical support. which is Business Processing Outsourcing.com/training-scenario/ . KPO is about providing knowledge based services in the areas like market research. Training and Development in KPO Sector KPO is Knowledge Processing Outsourcing. Bangalore Source: http://traininganddevelopment.Variation of Salary with Experience Salary offered to the trainers according to the relevant experience fall in the range of: 5.
KPO sector is expected to grow at a compounded annual growth rate (CAGR) of 49. according to the National Association of Software and Services Companies (NASSCOM). Bangalore Source: http://traininganddevelopment. Tech) MBAs (Finance.000 employees only instead of 250. There is a constant need of wellplanned training programs as the work profile requires understanding of market research objectives and methodologies. M.KPO market is expected to grow from US $ 1.naukrihub. a UK based research firm. this sector requires high level of functional know-how as well as domain know-how. Alliance Business School. training has become the core of KPO industry as well.. Tech. Ed) Journalists Architects Lawyers (LLB) Nature of Work • Providing training on producing high quality research and analysis and synthesizing findings into client deliverables Providing training on managing complex client relationships and projects • Compiled for T&D Course by Dr. Therefore. IB.5% till 2010.com/training-scenario/ . etc) Chartered Accountants Economists Teachers (B. Career Opportunities For Trainers in KPO Industry Preferred Educational Qualification Some of the preferred educational qualifications of trainers in KPO industry are: Engineers (B. As the name itself implies. This sector requires behavioral training as well as training to handle stress because of odd working hours. Marketing. Debashish Sengupta. to fill the demand and supply gap training has now become an important tool like every other technical industry. But according to Rocsearch. No matter how much qualified the person is he needs to be trained on processes. “knowledge”.3 billion in the year 2003 to US $ 17 billion in the year 2010. KPO sector will be able to reach 100. With the expected increase in number of employees. B. IT. If a person is committed to deliver quality.000 employees. and is willing to learn with positive attitude then definitely KPO is the right place to work for him. E.
• Providing training on team member’s skills and professional development opportunities Providing training on multiple functional areas including managing and developing existing and client relationships Train. Debashish Sengupta. ensuring resource utilization and quality assurance Giving training to utilize both secondary and primary research sources and techniques Assist clients and/or other research delivery team members in articulating and refining research requests and projects Identification of training needs Preparing training Calendar Maintaining Database and Preparing MIS reports on training Taking training feedback Evaluation of training effectiveness Planning of schedules and long-term planning of training programs Conduct new hire training to bring new joinees up the learning curve as per the requirements • • • • • • • • • • • • Skills and Attributes Skills and attributes required to become a successful trainer are: • • • • Inquisitive Should have superior problem-solving skills Should have analytical and quantitative skills Should have excellent communication (both written and verbal) and interpersonal skills Should have the ability to analyze complex business information Ability to synthesize information from diverse sources and present findings in a clear and concise fashion • • Compiled for T&D Course by Dr.naukrihub.com/training-scenario/ . Alliance Business School. Bangalore Source: http://traininganddevelopment. coach and develop research analysts Workflow planning.
designing and conduct of employee development programs in technical. Bangalore Source: http://traininganddevelopment. training is given in following areas: Animation & Design Network Management Intellectual Property (IP) Research Learning Solutions Writing & Content Development Legal Services Medical Services Business and Technical Analysis Business & Market Research Advanced Web Applications Financial Consultancy and Services Data Analytics Pharmaceuticals and Biotechnology Research & Development Training institutes in KPO sector provides training on: • • • • • Understanding of the market research industry Understanding on methodologies Technical and client specific tools Soft skills Stress management Compiled for T&D Course by Dr. behavioral and skill development Have the ability to give learners feedback and coach them towards improvement • Training Areas In KPO Sector In KPO sector.• • Should have people management skills Should have core competency in conceptualization.naukrihub.com/training-scenario/ . Debashish Sengupta. Alliance Business School.
• • Behavioral skills Time Management Training Program on the basis of Hierarch Level Managerial 1. Research & Development 3. Quality control The training in this sector usually lasts from 2 to 90 days and is provided by international and local trainers in abroad and India.naukrihub. Preferred Training Methods Some of the preferred training methods in KPO sector are: • • • • • • • Computer Based Training Methods E-learning CD-ROM-based Lectures Discussions Media access Web Compiled for T&D Course by Dr. Bangalore Source: http://traininganddevelopment.com/training-scenario/ . Project Management 2. Alliance Business School. Debashish Sengupta.
In the last two years. 3900 new generic products have been launched because of which its market value has been increased to about US $355 million.naukrihub. Training Areas • • • • • • Brand Protection Contamination Control Drug Verification Supply Chain Visibility Recall Management Shrinkage Reductions Compiled for T&D Course by Dr. Debashish Sengupta. Training and Development in Pharmaceutical Sector India Pharmaceutical market is valued at about US $8 billion and is expected to reach to US $12 billion by 2010.com/training-scenario/ . Alliance Business School. Bangalore Source: http://traininganddevelopment. Growth in Pharmaceutical Sector This rapid growth has also increased the training need of the sector.• • Video Audio 6. Indian pharmaceutical market is 2% of world’s pharmaceutical market.
Any Specialization PG .Any Specialization.Preferred Training Methods Some of the preferred training methods are: • • • • Web based training Class room training Workshops On-the-job training Career for Trainers in Pharmaceutical Preferred Educational Qualification Some of the educational qualifications required by the trainers are: Any Graduate .Com – Commerce B.MBA/PGDM .com/training-scenario/ .E. Bangalore Source: http://traininganddevelopment.Pharma – Pharmacy D. Debashish Sengupta.Any PG Course .HR/Industrial Relations B. Pharma PhD Pharma B. Chemistry B.naukrihub. .Any Specialization PG . Biology.Sc . Chemical Nature of Work • • • • • Training need analysis Arranging and implementing training Making training calendar Training content development Training evaluation Compiled for T&D Course by Dr. Bio-Chemistry/Bio-Technology. Alliance Business School.Tech/B. Botany.Bio-Chemistry. Pharma M.
naukrihub. oral and presentation skills Ability to deliver under pressure Proactive approach to problem solving Analytical and conflict management skills Leadership ability Variation of Salary with Experience Salary offered to the trainers according to the relevant experience fall in the range of: Compiled for T&D Course by Dr.• • • • • • Preparing training budgeting Develop and deliver training to internal and external technical support teams Implement new and existing training projects and initiatives Consistently review and improve training quality and effectiveness To implement and monitor the company's 'Training for future' program Customizing training content Skills and Attributes Required • • • • • • • • Should be high on energy and have a passion to build people capability Should be fluent in written and spoken English. Debashish Sengupta. Interpersonal skills & sound knowledge in industrial relations Must have excellent written.com/training-scenario/ . Alliance Business School. Bangalore Source: http://traininganddevelopment.
viable skills. The major players are now strategizing to increase the turnover of the customers by training their employees on Communication. and resource development in order to get success in this sector. Shangri-La.com/training-scenario/ . Courtesy. analytic skills. sporting venues. Training and Development in Hospitality Sector Overview Hospitality sector is growing at a very fast rate in India. business insights. Alliance Business School. With the increase in competition due to the coming up of major players like Four Seasons. travel and tourism. The sector is growing at a rate of approximately 8%. employees are not enough trained on Business Etiquettes. etc. In addition to that. clubs and bars.naukrihub. Aman Resorts. and Business Communication. So an employee must have right attitude. pubs. restaurants. tolerance. and aviation. etc the need to train employees has increased more than ever before. contract catering. exhibition centers and smaller events management companies. Debashish Sengupta. This sector can be classified into hotel industry.7. people management. succession planning. Bangalore Source: http://traininganddevelopment. There is still a long way to go to inculcate good public relation. and listening skills in order to move up the hierarchy. Some of the essentials required by this sector are: • • • • • Good infrastructure Trained trainers Quality of content Certification of training course Effective Training evaluation Training Programs are available for the following areas: • • • • Food Production Food and Beverage Service Front Office Housekeeping Compiled for T&D Course by Dr. Managers require huge range of competencies such as. Dining and Business etiquettes. Skilled chefs and managers are in great demand. The major challenge of this sector is shortage of skilled employees along with the challenge of attrition rate. Hospitality is all about handling people. interpersonal skills. Other than that. opportunities also exist in universities.
Certificate in Hospitality Compiled for T&D Course by Dr. Hotels and Hospitality Bar Tending Restaurant management Culinary skills Food preparation and safety 2. Alliance Business School.com Training Partners Hospitality Handbooks Air Hostess Academy (AHA) British Institute of Air Hostess Training Frankfinn Air Hostess Academy Hi-Fly Aviation Academy Chetna Consultancy Services Skill Tree India Hi-Fly Aviation Academy Sierra Training Ltd Finesse Savvy Icon Consultancy & Education Ltd Hospitality Training Topics 1. Food. Leadership and Chain Management o o o o 3. Debashish Sengupta. Certificate in Tourism Skills 3.naukrihub. Hotel and Restaurant Health and Safety Training Courses and Programs 1. Bangalore Source: http://traininganddevelopment. Restaurants.Training in Hospitality Sector Training Providers TheTrainingMarket.com/training-scenario/ . Certificate in Catering Operations 2.
Accommodation Services (Laundry. Debashish Sengupta. Business communication Training on personality development Compiled for T&D Course by Dr.MBA/PGDM . Food Service 12.Hotel Management and MBA Diploma in Hotel Management.HR/Industrial Relations Nature of Work • • • Providing training to aspirant Cabin Crews & Air Hostesses on Language Training on Business etiquettes.4. Certificate in Guest House Operations 8. Alliance Business School. Catering Technology & Applied Nutrition MBA/PGDM .Any Specialization PG . Certificate in Healthy Eating & Food Hygiene 6. Certificate in Fast Food & Snack Bar Management 5. Kitchen Skills 13.Any Graduate .naukrihub. Basic Skills for the guest services 15. Catering Services 11.Any PG Course . Bar Service 10.com/training-scenario/ . Bangalore Source: http://traininganddevelopment. ServSafe Manager Certification 9.Any Specialization PG . Courtesy. self-catering ) Career for Trainers in Hospitality Sector Preferred Educational Qualification Some of the educational qualifications required by the trainers are: Education UG . Housekeeping. Certificate in Guest House Operations 7. Beverage Service 14.HR/marketing/ operations/strategy Graduate/Diploma .
com/training-scenario/ . Debashish Sengupta. Alliance Business School. Delivery and product Providing behavioral training Training need analysis Arranging and implementing training Making training calendar Training content development Training evaluation Training evaluation Preparing training budgeting Develop and deliver training to internal and external technical support teams Implement new and existing training projects and initiatives Consistently review and improve training quality and effectiveness To implement and monitor the company's 'Training for future' program Customizing training content • • • • • • • • • • • • • Skills and Attributes Required • • • • • • • • Should have very good oral and written communication skills Should have had experience in making training content Language skills Right attitude and listening skills Dedication and Tolerance Should know to deal with people & good interpersonal and public relation skills Should be presentable Proficiency in English and Hindi Compiled for T&D Course by Dr. Bangalore Source: http://traininganddevelopment.naukrihub.• • Training on time management Training Courtesy Crew members for restaurant operations that is for Dine-in.
com/training-scenario/ .3 million jobs by 2010. Debashish Sengupta. negotiation and relationship management skills Proficiency in computer applications Excellent networking skills. IT sector is expected to generate 2. the need of human resource development has increased. Training and Development in IT/Software Development Industry The Indian IT sector is growing at a very fast pace and is expected to earn a revenue of US $87 billion by 2008. Compiled for T&D Course by Dr. Alliance Business School.naukrihub. it has earned revenue of about US $ 40 billion with a growth rate of 30%. In 2006. Bangalore Source: http://traininganddevelopment.• Must have effective vendor management. according to NASSCOM (National Association of Software and Service Companies) With this rapid expansion of IT sector and coming up of major players and new technologies like SAP. with the ability to build rapport Ability to work well under pressure Ability to think out of the box and drive change and innovation • • • • Variation of Salary with Experience Salary offered to the trainers according to the relevant experience fall in the range of: 8.
naukrihub. helps the organization in achieving its business goals. there is a direct link between training investment of the companies and the market capitalization. As an example.According to the recent review by Harvard Business Review. Training is a tool that can help in gaining competitive advantage in terms of human resource. As an example. Bangalore Source: http://traininganddevelopment. which in turn. Accenture has Internet based tool by the name of “My Learning” that offers access to its vast learning resources to its employees. as well as in managerial skills development. Computer operators. With the growing investment by IT companies in the development of their employees many companies have now started their own learning centers. Companies are investing in both the technical training. Companies now kept aside 3-5% of revenue for training programs. Debashish Sengupta.Commerce Designing Maintenance Service Operating jobs. Sun has its own training department. Data Entry System Developing /Programming /Software Engineering Networking Compiled for T&D Course by Dr.com/training-scenario/ . Those companies with higher training investment had higher market capitalization. Alliance Business School. which has always been an essential part in IT industry. It shows that good training results in enhancement of individual performance. Areas Covered in Training Programs in IT/Software Development Industry The specific areas where training is given in IT/Software Development sector are: Computer Manufacturing EDP/ E. some of the major players like Tata Elexi and Accenture are allocating 7% and 3% respectively of the company’s overall revenue. It clearly indicates that the companies which have successfully implemented training programs have been able to deliver customer goals with effective results.
Application Programming Research and Development in Peripheral Integration Product Quality Control and Reliability Testing Enterprise Resource Planning (ERP) Database Warehousing and Management Preferred Training Methods Some of the training methods of training are: • • • • • • • • • • Computer Based Training Internet Based Learning Lectures Labs On-the-job (OTJ) Training Distant Learning E-Books Mentoring Coaching Job Rotation Career Opportunities For Trainers in Software Development Industry Preferred Educational Qualification MBA/PGDM/PGDBM in HR / Administration / IR Education UG .E. (H) Computer Science/ M Sc Computer Science Compiled for T&D Course by Dr. – Computers BCA MCA B Sc. Bangalore Source: http://traininganddevelopment. Alliance Business School.com/training-scenario/ . Debashish Sengupta.B.Tech/B.naukrihub.
Any Specialization A post graduate in HR from a reputed Institute specializing in Training and Development Skills and Attributes Required Skills and attributes required to become a successful trainer are: • • • • • • • • • • Technical very sound Presentable Good in making relationship with managers Can handle queries of employees/IT Professionals Verbal / Written communication skills Excellent interpersonal skills Ability to lead and mentor team members Presentation and networking skills Should be computer savvy Excellent coaching and mentoring skills Nature of Work • Training need Analysis: A Protocol to gather and review the inputs on the performance of the hires serving the initial months of the employment. Bangalore Source: http://traininganddevelopment.com/training-scenario/ . To design different Technical training modules based on the need for the same Advanced Training: Content designing and Session Scheduling to be done Work with technical managers to gauge current technical levels and align courses to deliver set target levels Propose budget and spending plan for technical and soft skill Ensure ROI for training Identification of training needs of employees by use of the appraisal data Consolidation and preparation of training calendar • • • • • • Compiled for T&D Course by Dr. Any PG Course . Alliance Business School.naukrihub. Debashish Sengupta.
unplanned training approach. there are various issues that are affecting the IT training sector such as. To increase the market share. lack of conviction regarding training. The company regularly conducts surveys of training needs in Indian job market. Alliance Business School. most of the training institutes are now strategizing to launch new product and are marketing aggressively. uncertain quality focus. research firms. Aptech is venturing into colleges. As an example. planned training to candidates in a shortest-possible time.com/training-scenario/ . latest. and universities. Bangalore Source: http://traininganddevelopment.naukrihub. On the other side. Essentials in IT Industry To survive in long term there are some definite essential things such as. Other than that. With the coming up of various new technologies. updated. Another opportunity that has been identified by Aptech is the field of developing content and the company is offering these services to third-party clients for customization. New Horizons is establishing partnership with its customers and delivering quality training. • • Good infrastructure Trained trainers Compiled for T&D Course by Dr. it has become a challenge for the training institutes to offer effective.• • • • Conduct service excellence and behavioral modules for employees Continuously conduct and monitor feedback after the program Prepares weekly/monthly and annual training reports Tracks the mandatory training requirements for the entire division and informs the participants on the compliance Takes care of trainee’s needs during the training Designing and developing instructional material for training courses that support company's goals Manage team member/s by assigning tasks and set goals based on work load • • • Concern in Information Technology Training One of the major concerns for training companies is to create professionals who are better able to go in for a technology in a specific domain area. NIIT has invested in product development to create product segmentation and is customizing them to address IT/ITES education arena. Debashish Sengupta. and lengthy decisionmaking process.
IT spending in the global business world is expected to grow by 6 to 7 % in the next 3 years. India alone spends $216 million. i. which will be enough to give boost to the IT training sector. the IT services sector will see a shortfall of 2.e. This huge IT spending is largely because of uptake in IT recruitment. Bangalore Source: http://traininganddevelopment. 21% of the total spending of IT training in the region.com/training-scenario/ .naukrihub. According to a recent IDC report. and is expected to reach Rs 500 crore over the next 3 years.35. This is largely because India alone accounts for 60 % of the total Asia-Pacific demand for IT professionals. the IT training market is valued at Rs 100 crore. Emerging Scenario in IT Industry With the rapid expansion in IT/ITES sector. Compiled for T&D Course by Dr. now there is enough scope of IT training courses and institutes.• • • • Quality of content Certification of training course Effective Training evaluation Post training support. if the growth in the software industry goes by as expected. and is expected to be one of the largest contributors in the coming years.000 people by 2008. IT sector is soon going to face a huge shortfall of skilled employees. Alliance Business School. Currently. Debashish Sengupta. According to recent report of NASSCOM (The National Association of Software and Services Companies) on software industry. etc This must be met by the Indian players.
And on the NETWORKING end. Due to this. Bangalore Source: http://traininganddevelopment. the focus is now on hiring professionals with expertise in particular domains.com/training-scenario/ . Alliance Business School. Variation Of Salary with Experience in IT Industry The following tables describes the salary offered to the trainers according to the experience & variation of Salary with Experience in Software Services Industry In Software Services Industry Salary offered to the trainers according to the relevant experience fall in the range of: Compiled for T&D Course by Dr.The major factor that is responsible for growth in IT sector is the e-governance initiatives introduced by central government and various other state governments.NET professionals. The demand has largely for JAVA and . Debashish Sengupta.naukrihub. Now there is a notable shift from long-term course to short-term training certifications. network storage and Linux demand is taking a toll.
who is 10.com/training-scenario/ . and 6 million jobs by 2015. Debashish Sengupta. Training and Development in BPO Industry BPO is Business Process Outsourcing.naukrihub. The BPO industry is growing at an annual growth rate of 14% and is expected to cross $310 billion by 2008. Job seekers prefer BPO’s over other sectors because it is providing high paying jobs to graduates/undergraduates. which is why training need has increased more than ever before. Alliance Business School.1 million jobs by 2008. it is important to have good amount of business knowledge and required expertise. BPO industry is expected to generate 1. It is an agreement between two parties for specific business task. Compiled for T&D Course by Dr. The various reasons behind the increasing training need in the BPO industry are: 1.000 miles away.Variation of Salary with Experience in BPO/KPO/ITES Sector Salary offered to the trainers according to the relevant experience fall in the range of: 9. Bangalore Source: http://traininganddevelopment. To deliver desired services to customer.
inadequate know-how. Bangalore Source: http://traininganddevelopment.A . technologies. etc. there is a constant need of updating. job stress that results in de motivation. Career Opportunities For Trainers in BPO Industry Preferred Educational Qualification UG . neglected talent. People working in BPO sector face the problem of night shift. methods. But what more important is.Communication Any Graduate . techniques. is the development of the skills of middle management. and specially trained and qualified in-house trainers.Any Specialization MBA/PGDM .HR/Industrial Relations Compiled for T&D Course by Dr. With constant change in processes. These companies try identifying the strengths and weaknesses and are emphasizing more on their personalities. Coming up of high profile BPOs Training has become a major tool to retain employees. Debashish Sengupta. Ed – Education Any PG Course . monotonous work. Various BPO’s have an elaborate training infrastructure that includes Computer-Based Training rooms. The companies are now busy designing training programs for their employees. Companies are now aligning business goals with training costs.B. Therefore.com/training-scenario/ . the sector is taking a lot of initiatives in conducting training for new joinees.2. problem-solving skills. developing and training the BPO employees to consistently deliver customer goals.Any Specialization B.naukrihub. organizations have to handle such challenges of meeting training needs. etc 3. although. and leadership skills. High attrition rate in this sector reason being unsatisfied employee. Well designed training program with clear career path increases the job satisfaction among the young professionals and help them in becoming efficient and effective at the work place. Alliance Business School.
PG Diploma . To develop a training planner for the year based on the training need analysis 11. Alliance Business School.com/training-scenario/ . Taking training feedback 7. Maintaining Database and Preparing MIS reports on training 6. To conduct training in: • • • • • • • • • • Communication Personality Development Grammar for companies in the Customer Service Time Management Customer Focus Accent Neutralization Voice Training Phonetics Modules Presentation Skills Culture Sensitization 3. To develop training material and appropriate delivery methods for new hires as well as new initiatives for existing staff 12. business communication and also written communication. Introduce them to the concept of customer service and train them on basic telephone etiquettes.Any Specialization MBA from good institution specializing in Training and Development Nature of Work 1. To track progress and maintain records of all training activities Skills and Attributes Skills and attributes required to become a successful trainer are: Compiled for T&D Course by Dr. 2. Conduct new hire training to bring new joinees up the learning curve as per the requirements 10. Evaluation of training effectiveness 8. Identification of training needs 4. Planning of schedules and long-term planning of training programs 9. Debashish Sengupta. Preparing training Calendar 5. Bangalore Source: http://traininganddevelopment.naukrihub.
• • • • • • • • • • • • Aptitude: Towards people management & counseling Key Competencies: Content development abilities Attributes: Good people skills Excellent command over English Good personality Excellent Communication & team handling skills Self Driven Person Excellent presentation skills Ability to train on language skills High energy. behavioral and skill development Have the ability to give learners feedback and coach them towards improvement • • Players in BPO Industry Some of the major players that are giving training to BPO’s are: 1. WNS. a Delhi based at training organization and its BPO clients are V Customer and Daksh. EXL.com/training-scenario/ . 4. 3. E-serve. Daksh. a Gurgaon based training organization. Debashish Sengupta. Hero Mindmine is leading training and development organization in India and is a part of Hero Group. Fands Infonet is Pune based and its BPO clients are MphasiS and EXL. ICICI OneSource. Wipro. 6. NIIT Planetworkz is Delhi based training organization and its BPO client is Daksh. Some of its clients in BPO sector are: E funds.naukrihub. 2. MphasiS. Karrox Technologies a Mumbai based training organization. Akiko Callnet. enthusiasm and hands on approach Logistics and Resource Management ability Transfer information in a simple and effective manner with clear and concise communication Should have core competency in conceptualization. designing and conduct of employee development programs in technical. Accentual. Compiled for T&D Course by Dr. 5. Bangalore Source: http://traininganddevelopment. Alliance Business School.
Bangalore Global Respondez Services Ltd. and Zenta 9.7. Infowavz. 10. Ltd.com/training-scenario/ .naukrihub.. Madurai Ma Foi Academy Delhi Call Centers Pvt. Hero MindMine Holistic Training Solutions Pvt. Bangalore. a Banagalore based training organization. Ltd. Voices is Pune based and its BPO clients are MphasiS. New Delhi. Debashish Sengupta. Bangalore Spur Careers. Lawkim is Mumbai based and its BPO clients are Zenta. Delhi. Merittrac. EXL. Punjab. Evolve. Ltd. Kanpur Addvalue Training Solutions Evolv. Call Centre Training Institutes Some of the call centers training institutes are: • • • • • • • • • • • • • • • • • • Siksha. Mumbai and Visakhapatnam OnTrac Compiled for T&D Course by Dr. Pune AccuSense Global Technologies. STI Knowledge. Orissa. Alliance Business School. Bangalore Source: http://traininganddevelopment. Hyderabad. Mumbai Akiko Sherman. UP and Haryana Fands Infonet Pvt. Delhi based training organization. Chennai. Pune Future Call NEXT. and Tracmail 8. Bangalore. Delhi ITES Grads J-Techh.
• • • • Athiya Organizational Competencies Pvt. Mumbai PROCESS TRAINING ISTITUTES IN BPO INDUSTRY • Samos . Chennai Compiled for T&D Course by Dr. Aaroha. Debashish Sengupta. Bangalore Incrove. Limited.. Mumbai Academia. Bangalore Relationship Management Services Pvt. Bangalore. Bangalore. Ghaziabad Only Success. Bangalore BK One Center for American Education Shradha India TECHNICAL TRAINING INSTITUTES • WANLABS. Bangalore VOICE AND ACCENT TRAINERS IN BPO INDUSTRY • • • • • • • • • • Wavelength eLearning Hero MindMine MindSpeed.naukrihub.New Delhi Glance. Bangalore Nexgen. Gurgaon Evolv. Ltd. Delhi. Bangalore Source: http://traininganddevelopment.. Alliance Business School.com/training-scenario/ .Bangalore SOFT SKILLS TRAINING INSTITUTES IN BPO INDUSTRY • • • • Alethia . Hyderabad. Bangalore Accentual USA Inc.. Mumbai Surlin Consultants Pvt. Ltd.
Alliance Business School.Mumbai Evolv .com/training-scenario/ . . Bangalore Source: http://traininganddevelopment.Bangalore. Bangalore WCH Training Solutions . Mumbai MindSpeed.Bangalore Crossroads Trailing Solutions .New Delhi Addvalue Training Solutions Training Programs Areas Covered in Training Programs The specific areas where training is given in BPO sector are: Customer Care Technical Support Payroll Maintenance Publishing Sales and Telemarketing Finance and Accounting Human Resources Intellectual Property Research and Documentation Administrative Support Security Supply Chain Management (SCM) Customer Relationship Management (CRM) Legal Services Medical Transcription Compiled for T&D Course by Dr.naukrihub. Ltd. Debashish Sengupta.Bangalore Surlin Consultants Pvt.• • • • • • • • Optionz Parimala Consultants . Delhi.
Bangalore Source: http://traininganddevelopment.com/training-scenario/ . Debashish Sengupta. Alliance Business School.naukrihub. Research and Analysis Training Courses in BPO Sector • • • • • • • • • Call Centre Management Advanced Interpersonal Communication Business Communication Accent neutralization Customer Relationship Management E-mail Etiquette Selling over the Phone Telephone Etiquette Cross-cultural Training Preferred Training Methods Some of the preferred training methods in BPO Industry are: • • • • • • • • • • • Computer Based Training Methods E-learning CD-ROM-based Lectures Discussions Media access Web Video Audio Web-based training sessions Intranet-based training courseware Compiled for T&D Course by Dr.
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