Professional Documents
Culture Documents
1. If Disputed Charge,
2. Determine if an expiration date exists.
2.1. If the expiration date exists, then
2.1.1. If current date is greater than expiration date,
2.1.2. Then remove the dispute check
and clear the expiration date field
2.1.3. Include the item in LPC calculation
2.2. Else exclude the charge from LPC calculation.
3. If a dispute has expired, the customer interaction process
will automatically create an entry containing the date, User,
Transaction identifier, and a message that the Dispute
expired on MM/DD/YYYY.