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Objective Summary Experience Manage a computer training centre and provide: computer training, technical writing, training coordination, editing/proofreading, courseware design and website development. Over twenty years as an entrepreneur and consultant in the field of software training and course development including development, implementation and review of courses. Business management (cash management, marketing, human resources management; inventory control) Instructional design, courseware design and teaching Certificate in Business Administration from Ottawa University. Microsoft “Train the Trainer” course Training Needs Analysis and Instructional Design courses from Friesen and Kaye Design, Development and Facilitation of Online Course Certificate Program at Algonquin College Technical Writer Certificate-Algonquin College TEFL Certificate – Teaching English as a Foreign Language (International College of Applied Linguistics - July 2004 File Number: 91080339-00001789 66, Expiry: 2012 - Secret Developing my own web site and blog site. Jan 06 – June 06 – Took Introduction to Advanced French language training 5 mornings a week Jan 05 to May 05 Took French lessons at a French language school. Taught Word Processing in French from Jan 05 to Sep 05 to Manager Preparing Requests For Proposals (RFPs) for government job opportunities
ANITA ALBERT 1625 St. Georges Street Orleans, Ontario K1E 2J2 824-8126
Security Clearance Currently
Jun 2005 to Present
Providing computer training to computer companies.
Providing software training to CBIT Inc, CTC (Computer Training Centres) and to private companies. Software includes: Microsoft, WordPerfect, and Lotus suites. Developing training materials for training sessions.
Apr 2005 to Jun 2005
English Language Instructor – Public Works and Government Services (2 students) – 12 weeks
Provided English Oral instruction. Designed curriculum and developed tests for two students.
Feb 2005 to Sep 2005
Administrative Assistant to CLOC (Centre Linguistic d’Ottawa Carleton)
Provided part-time administrative work to a French Language school. Duties included: photocopying documents, typing contracts, managing office inquiries, checking emails, typing in French for Manager and teaching Manager Word in French
Sep 2004 to Dec 2004
Algonquin College – Part-time Professor – Computers 1– Police and Public Safety Section – 16 weeks
Developed web-based curriculum for training to Computer Alarm Technicians on Windows, Word and Powerpoint. The program included using a learning course management tool (LCMS) called Blackboard to post on-line notes and testing for class. Established training functions on project as well as maintaining the training portion of the Project schedule. Prepared weekly status reports. Implemented my own courseware. Created a course evaluation report.
Mar 2002 to Present
Orleans Automated Systems – Consulting Services
Since 1984, experience in conducting training needs analysis and knowledge of training requirements for various management levels. Approved training plans, processes and procedures. Created a course evaluation report. Provided software training as a consultant to Foreign Affairs Canada and International Trade Canada (DFAIT). Software included: Word, Excel, Powerpoint and Access. 1
ANITA ALBERT – Jan 07
Providing computer training to individuals and groups through computer training companies on the following suites: MS Office, WordPerfect and Lotus. Other training included: Crystal Reports, Framemaker, Visio, HTML, Lotus Notes, Internet and several e-mail packages. Creating hardcopy and online computer courseware. Experience with technical training vendors. Experience in the delivery of Human Resources programs and processes. Experience in coaching managers and staff as well as providing them guidance on career development. Knowledge of training methods including computer based training (CBT) and Instructor Led Training (ILT). Ability to deliver presentations to managers and staff and consult with managers. Ability to review employee technical learning plans and identify training solutions to meet certification requirements. Ability to create courseware and create technical documents.
May 2001 to Mar 2002
Software Trainer - Industry Canada
Coordinated training and provided bilingual help desk computer support including training to 150 employees who used Outlook, WordPerfect, MS Office and Lotus suites. Approved training plans, processes and procedures. Assessed training needs and implemented appropriate training sessions. Evaluate instruction, program, training material and process. Provided administrative services support: this included creating newsletters and reports related to student training access needs. Provided weekly status reports to manager. Created a training plan and procedures for in-service use. Assessed the relevant characteristics of a target audience. Performed job, task and/or content analysis. Recommended instructional media and strategies. Developed performance measurement instruments. Developed training program materials. Prepared end-users for implementation of courseware materials. Evaluated instruction, program and process and understand web environment. Created a course evaluation report. Developed bilingual training materials, “tips and tricks” sheets and exercises for staff. Developed numerous documents for Industry Canada website. Maintained an Access database of software training provided to employees (used to assess employee software and training needs). Provided training and desk-to-desk support for “blackberry” to senior management. Created and presented an orientation package for new personnel. Installed hardware and software for client.
Jan 1998 to May 2001
Orleans Automated Systems - Consulting Service
Provided computer training to individuals and groups directly and through computer training companies on the following suites: MS Office, WordPerfect and Lotus. Other training included: Crystal Reports, Framemaker, Visio, HTML, Lotus Notes, Internet and several e-mail packages. Created several computer-training manuals, shortcut sheets and exercises. Provided software training as a consultant to Foreign Affairs Canada and International Trade Canada (DFAIT). Software included: Word, Excel, Powerpoint and Access.
Instructor Manager – Computer City
Managed computer-training centre in a retail environment for one year. Approved training plans, processes and procedures. Provided weekly status reports to manager. Created a training plan and procedures for in-service use. Provided all training to public and private clientele, which included: WordPerfect, Word, Excel, Powerpoint, Lotus suite and Corel products. Evaluated individual training needs. Registered students. Established training function in project. Maintained a voucher log of trained students using Excel and a customer database using Access and Act. Created, edited training manuals using Framemaker, Word and WordPerfect. Developed new training courses. Evaluate instruction, program, training material and process. Installed and maintained software programs. Kept up-to-date on software upgrades and new software. Created and maintained a training newsletter. Ordered training material. Created a course evaluation report. Marketed computer training centre by creating marketing presentations for visitors to the store and by telemarketing. Provided business reports to Corporate Sales Manager.
1993 to 1996
Orleans Automated Systems - Consulting Service Orleans Automated Systems (my downtown office)
Provided computer training as a consultant for many computer firms in Ottawa.
1987 to 1992
Managed my own downtown computer training facility offering computer training for five years. Provided computer training to individuals and groups directly and through computer training companies on the following suites: MS Office, WordPerfect and Lotus. Other training included: Crystal Reports, Framemaker, Visio, HTML, Lotus Notes, Internet and several e-mail packages. Created a training plan and procedures for in-service use. Established training function in project. Created a course evaluation report. 2
ANITA ALBERT – Jan 07
Provided software training as a consultant to Foreign Affairs Canada and International Trade Canada (DFAIT). Software included: Word, Excel, Powerpoint and Access. Extensive knowledge of Wordperfect, including basic macros Created, edited training manuals using Framemaker, Word and WordPerfect. Training manuals included: features in Wordperfect and equations. Taught WordPerfect to clients of Learnquest including Atomic Energy in Pembroke for a few months including equations. (See section called Training and Courseware Projects for more detail) Supervised and managed staff and trainers. Delivered lectures and presentations. Conducted training needs analysis for customers. Conducted market and sales surveys. Installed and maintained software. Developed and revised courseware including manuals, handouts and slides for several software programs, both for instructors and students. Developed training strategies, performance indicators to measure delivery of training and project work plans. Created questionnaires to determine level of participants. Provided evaluation forms to students. Provided managers with analysis of course requirements to determine learning objectives. Created and maintained course syllabi, documentation and training aids. Organized and coordinated courses and training sessions to meet the needs of the students. Created several computer-training manuals and cheat sheets (summaries of main commands in each program). Created and delivered tests and quizzes to determine if the course knowledge objectives were met.
1984 to 1986
Home-Based Operation of Orleans Automated Systems
Provided word processing training and typing services from my home. Developed courseware for several programs. Taught Wordperfect and Word to clients. Sold software and hardware as a value added retailer. Taught software programs such as Wordperfect, Macwrite, Word, etc. Created, edited training manuals using Framemaker, Word and WordPerfect.
Aug 1978 to Dec 1983
Secretary, National Defence
As Director's secretary, provided secretarial services to officers and responsible for coordinating divisional person-year and expenditure budget for six responsibility centres (two directly) totaling over $700K. Reconciled financial statements.
Jan 1975 to Aug 1978
Legal Secretary, Transport Canada
Prepared technical, scientific and legal documents including agreements, surrenders, memoranda to cabinet, ministerial correspondence, etc. using a dictaphone.
Jun 1974 to Jan 1975
Secretary (through temporary agencies)
A courseware development resume is also available.
FEDERAL GOVERNMENT CLIENTS (1986 to PRESENT)
Agriculture and Agrifood Canada – 2000, 1999, 1998, 1994 Atomic Energy of Canada – 1998, 1993, 1992 Bank of Canada – 2003, 2002 Canada Council – 2001 Canada Customs and Revenue Agency –2004, 2001 Canada Mortgage and Housing Commission – 1999 Canadian International Development Agency – Dec 1998 - Feb 1999 (Project Phoenix – Delcom) Canadian Museum of Civilization – 1998, 1995 Canadian Museum of Science and Technology – 2001 Canadian Radio and Television Commission - 1994, 1993 Conference Board of Canada - 1996 Correctional Services Canada – 1998, 1996 Energy, Mines and Resources – 1994, 1993 Export Development Corporation – 1994 Federal Court of Canada – 1999, 1998, 1993 Foreign Affairs Canada and International Trade Canada Finance Canada – 2000, 1994, 1993 Health Canada - 2001 ANITA ALBERT – Jan 07 Heritage Canada – 2001 Human Resources and Development Canada – 1999 Industry Canada – 2002, 2001 Labour Canada – 1994 Medical Research Council - 1993 National Defence – 2004, 1998 National Gallery of Canada – 2002, 2000 National Library of Canada – 2000 National Parole Board - 1996 National Research Council – 1999 National Resources Canada – 2000 Privy Council of Canada – 2000 Public Service Commission – 2001 Public Works and Government Services Canada –2004, 2001, 2000, 1999, 1993 (DSS) Revenue Canada – 1996, 1994, 1993 Royal Canadian Mounted Police – 2004, 2000, 1996, 1994 Solicitor General of Canada – 1999 Statistics Canada – 1998, 1996, 1993 Tax Court of Canada – 1998 3
Transport Canada – 2001, 2000, 1995
Veterans Affairs - 2003
SOFTWARE TRAINING EXPERIENCE
Act v. 2, 3, 4, 2000 Adobe Premiere CorelDraw v. 7, 8, 9 Crystal Reports v. 6, 7, 8 Director 8 Dreamweaver 3, 4, 2000 Flash 5 Framemaker v. 3, 5, 6, 7 Freelance Graphics Frontpage 98, 2000 Groupwise v. 4, 5 Harvard Graphics HTML Intro Illustrator 10 Internet Explorer Lotus 123 v. 5, 97, 2000 Lotus Approach 97 Lotus Notes Mail Lotus Notes v. 4.6 Lotus Organizer Micrographix Flowchart 7 Microsoft Publisher 2000 MS Access v. 2, 7, 97, 2000, 2002, 2003 MS Excel; v. 5, 7, 97, 2000, 2002, 2003 MS Mail v. 3.1 MS Outlook 97, 98, 2000, 2002 Netscape Org Plus Photoshop 5 Powerpoint v. 3, 2000, 2002, 2003 Q & A v. 3, 4 Quattro Pro v. 8, 9 Quia site (my site): develop activities, quizzes, on-line testing (www.quia.com) Visio 2002 Visio v. 5, 6, 7, 2000 Windows 95, 98, NT Windows 3.1 Word 97, 98, 2000, 2002, 2003 Word Perfect 8, 9, 2000 Word Pro WordPerfect Presentations v. 2, 7, 8, 9, 2000
Design, Development and Facilitation of Online Courses Certificate -Algonquin College Completed Apr 05 Courses included: Designing & Authoring An Online Course; Introduction to Online Delivery; Instructing/Facilitating an Online Course; Assessment of Online Learning; and Technology of Online Delivery. Technical Writer: Technical Writer Certificate Program - Algonquin College Completed Apr 04. Courses included: Marketing Communication Fundamentals; Designing Technical Documentation; Framemaker; Writing for On-line documentation; Robohelp; Interpreting Source Documentation and Technical Editing: Being the Magician’s Assistant University Dec 83 - Business Administration Certificate - Ottawa University Secondary School: 1974 – South Carleton High School, Richmond, Ontario
Adult Instruction Courses: Dec 98 - Microsoft Train the Trainer Course (French) - Delcom Apr 85 - Instructional Techniques for Teachers of Adults – Ottawa Board of Education Course Design: Friesen, Kay and Associates. Jul 00 - Training Needs Analysis and Designing Instruction. See also section called TRAINING AND COURSEWARE DESIGN PROJECTS (AT END OF THIS RESUME) OR SEE COURSEWARE DEVELOPER RESUME. English Courses English Courses: International College of Applied Linguistics (Ottawa). Jul 04 Teaching English as a Foreign Language (TEFL) French Courses French Language Training: Jan 2006 to June 2006 – 6 months -: French language training – 5 mornings a week – Intro to Advanced levels Eastern Ontario Education and Training Centre in Rockland ANITA ALBERT – Jan 07 4
Jan 05 to Sept 05: Attending weekly private French courses. Taught Word processing in French for 5 months to the owner of CLOC (Centre Linguistic d’Ottawa Carleton) – Carling Avenue. May 2005 to Sep 2005 – On a part-time basis, I was the Administrative Asst to CLOC: duties included letters in English and French and using email. I have taken approximately 826 hours of French Language training.
Howard Chatterton, Manager, Industry Canada, ISACC Secretariat du CCCNT, 954-2872 Tracey Arthurs, Training Manager, Polar Bear Education, (613) 230-2902, ext 273 George Lobo, Training Manager, Itplanit, 613-842-9772
TRAINING AND COURSEWARE DESIGN PROJECTS
NAME OF COURSE Taught English Conversation to 2 government employees and designed weekly exercises. Created and managed monthly newsletter for Beaders Unlimited Beading Group. Created computer-based course on Windows, Word and Powerpoint (16 weeks) using Blackboard. Created notes and testing. Created a powerpoint presentation listing new changes in Windows 2000. LENGTH OF ITEM LOCATION 12 weeks Public Works and Government Services Canada 1 year Beaders Unlimited Taught this course for Algonquin College, Ottawa 16 weeks. Industry Canada (Ottawa) Industry Canada (Ottawa) DATE Apr – Jun 05 Sep 04 – Sep 05 Sep - Dec 04 May 01 - Mar 02 May 01 - Mar 02
Created multiple summary cheat sheets translated into Taught these courses French throughout year on variety of topics on Word, for 1 year. Excel, Powerpoint, Access and Outlook. These were distributed to a staff of 150 on a weekly basis. Courseware Development Team Member assigned to 2 months create the Customer Relationship Portal Training Program Guide for Aspect Communications of San Jose, California. Worked with subject matter experts to develop and design firm training guides as well as presentation packages. I used the Friesen, Kaye development method (i.e. Needs Identification, Training Needs Analysis, Evaluation, Implementation, Validation, Design, and Development). The primary courseware development tools for this project were Framemaker, Powerpoint and Word. Powerpoint and Framemaker were used to create courseware. Created the following course notes: Word, Excel, Taught for 20 years Powerpoint, Access at different levels. Prepared quizzes using Word and Wordperfect on the Taught these courses following programs: Word, Excel, Powerpoint and for 5 years as my own Access course notes at different levels. company and to present. Created Crystal Reports 6 training material. Taught this material for 1 year. Created Outlook 97 training material. Taught this course for 3 months. Created course material for “Plastic Canvas Taught this course for Needlepoint Fun”- 16 week course. 3 months. Created and taught Equation courses for client. Taught this course for 3 months. Created a manual called “Introduction to Microsoft Taught this course for Word on the MacIntosh.” 3 months. Created the following manuals using WordPerfect: Taught these courses WordPerfect, Wordstar, DOS, Intro to Computers, for 5 years. Multimate, Displaywrite 3, Word, Perfectwriter and ANITA ALBERT – Jan 07
Aspect, San Jose, California
Aug 00 – Sept 00
Orleans Automated Systems Orleans Automated Systems
Jan 84 - Present Jun 99 - Present
Computer Training Centre (Ottawa) Correctional Services (Kingston)
Jun 99 Nov – Dec 98
Cairine Wilson High School, Orleans Sep - Dec 92 Atomic Energy, Pembroke, Ontario Cairine Wilson High School Orleans Automated Systems (downtown office) Jan 87 – Mar 87 Sep - Dec 88 (evenings) Jan 87 – Jan 92
NAME OF COURSE Wordstar. Created a Word Perfect training manual.
LENGTH OF ITEM LOCATION
DATE Mar - Sep 86 Jan - Mar 86 Jan 86 - Jan 87 (days & evenings) Nov 85 - Sep 86 Sep 85 - May 88 (evenings) Oct 85 - Sep 86 (days)
Taught this course for Microage Canada 6 months. Created Wordstar training manual. Created testing and Taught for 3 months. Herzing Institutes exercises for 16 students. Created Wordstar/WordPerfect training manual for Taught this course for Algonquin College (Woodroffe teachers & students. 1 year. Campus) Customized an Introduction to Word Perfect manual. Taught for 1 year. Norman Thomas Systems Created a manual called “Introduction to the MacIntosh Using Macwrite”. Created a manual called “Computer Awareness for Women using the Commodore 64”. Taught this course for Carine Wilson High School 3 ½ years. Taught this course for Canterbury High School, Ottawa 1 year. Board of Education
ANITA ALBERT – Jan 07
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