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History of Bank Alfalah starts from Bank of Credit and Commercial International “BCCI”. BCCI was incorporated in Luxembourg on 21st September 1972 with the paid up capital of US $ 2.5 million. By early 1973 BCCI has established its first four branches in, • • UAE UK
With the passage of time the branch network of the bank expanded rapidly in different regions of the world i.e. Far East, Middle East, Africa, Europe and Western and Latin America. Its founders were an influential and professional team possessing an intimate knowledge of East Asian and Middle East countries, particularly those with oil resources and expertise for sophisticated of three most important elements in the early formation of organization, e.g. • • • Investors from the oil producing countries of Middle East A business connection in expanding markets A well developed and fully equipped management structure • • • Karachi Lahore Rawalpindi
There were three branches of BCCI in Pakistan. These were in,
Bank Alfalah Limited was incorporated on June 21st, 1997 as a public limited company under the Companies Ordinance 1984. Its banking operations
commenced from November 1st, 1997. The bank is engaged in commercial banking and related services as defined in the Banking companies ordinance, 1962. The Bank is currently operating through 274 branches, with the registered office at B.A.Building, I.I.Chundrigar, Karachi. Since its inception, as the new identity of H.C.E.B after the privatization in 1997, the management of the bank has implemented strategies and policies to carve a distinct position for the bank in the market place. Strengthened with the banking of the Abu Dhabi Group and driven by the strategic goals set out by its board of management, the Bank has invested in revolutionary technology to have an extensive range of products and services. This facilitates our commitment to a culture of innovation and seeks out synergies with clients and service providers to ensure uninterrupted services to its customers. We perceive the requirements of our customers and match them with quality products and service solutions. During the past five years, we have emerged as one of the foremost financial institution in the region endeavoring to meet the needs of tomorrow today. Bank Alfalah has continued its upward climb in pursuit of excellence. Strengthened by the banking of the Abu Dhabi Group and driven by strategic goals set out by its Board and Management, Bank Alfalah increasingly inspires trust and confidence of all its clients. With in a short span of time the bank has carved a significant niches for it self in the banking industry. The team of the bank comprise of dedicated professional equipped with a divers array of skills, vast experience and pro-customers attitudes. Bank Alfalah aspires to evolve as the premier banking institution in the country the bank Alfalah adequately prepares the organization to cope with unexpected challenges to deliver products and services more efficiently. Customer satisfaction will always remain the number one benchmark as they forward 2
towards attaining their goals .The be employ and retain an unparalleled work force of highly motivated, energetic, well trained and productive employees. The bank Alfalah offers an inspiring work environment, competitive salaries, excellent benefits and caring leadership. Bank Alfalah promote strong and ethical business practices in the industry of focusing more on the effective collaboration with their stakeholders team members remain aware of the organization’s commitment to them as well. They strive to achieve the superior financial performance to be considered a leading bank in Pakistan by reputation and performance, and to be a good corporate of the communities they serve. The bank cultivates a sense of ownership amongst the employees, with the overall business plan and the direction in which their organization is headed. Their corporate strategy focuses on striking the optimum balance in organizational work flows and process .The dynamic environment in which the bank operate implies to them to remain poised for the unexpected as the competitive pressures mount. Consequently business process reengineering and branch marking remain notable guidelines for strategy development.
Board Of Directors
H.E. Sheikh Hamdan Bin Mubarak Al Nahayan Chairman
Mr. Abdulla Nasser Hawalileel Al-Mansoori Director
Mr. Abdull Khalil Al Mutada Director
Mr.Khalid Mana Saeed Al Otaiba Director
Mr. Ikram Ul-Majeed Sehgal Director
Mr. Nadeem Iqbal Sheikh Director
Mr. Sirajuddin Azi Director & CEO
To be the premier organization operating locally & internationality that provides the complete range of financial services to all segments under one roof.
To develop & deliver the most innovative products, manage customer experience, deliver quality services that contributes to brand strength, establishes a competitive advantage and enhances profitability, thus providing value to the stakeholders of the bank.
Bank Alfalah has total 274 branches operating in Pakistan and overseas, some Detail is as under:-
Building.T.H. Jinah Road Branch North Napier Road Branch S.C.Karachi Main branch. B.I.A.E Branch Paper market branch North Karachi branch Lahore Gulberg branch Defense branch Circular road branch Township branch LDA Plaza branch Badami bagh branch Allama Iqbal Town Branch Shah Alam Market Branch 6 .E.A.S Branch Timber Market Branch Defense Housing Authority Branch Gulshan-e-Iqbal Branch Jodia Bazar branch Korangi industrial area branch M. Chundrigar Road Cloth market branch Karachi Stock Exchange Branch Clifton branch Shah rah-e-Faisal Branch P.I. I.
Swat Faisalabad Gujranwala Sargodha Bahawalpur Dera Ghazi Khan Gujrat Sahiwal 7 .Rawalpindi Mall road branch Satellite town branch Peshawar Peshawar Branch Peshawar City Branch OTHER BRANCHES Other branches are in: Hyderabad Sukhar Rahim Yar Khan Multan Sialkot Islamabad Jehlum Quetta Mingora.
ii. They are continuously formulating new products and services for the growing and diversified needs of their ever-expanding client base. iv. providing timely banking opportunities to their customers: • Deposits i. Bangladesh Dhaka.Bangladesh Bahrain Kabul Manama Products & Services The bank’s primary objective is to provide a wide range of financial products and services to individuals and various other entities in the country. which are prime examples of quality innovation. Following are the major products of Bank Alfalah Limited. Bank Alfalah has launched Credit Cards. v. ATM Cards. PLS Saving Account Royal Profit Basic Banking Account Alfalah Kifayat Alfalah Mahana Amdan Alfalah Education Current Account 8 . Mardan Overseas Branches Chittagong. vi. vii. iii.
Funded Non-Funded • • • • • • • • • • • • Trade Finance Lease Finance Credit Cards Home Loans Auto/Vehicle Loans Lockers Debit Card ATM Agri Loan Money Gram Alfalah Online Banking Alfalah ATM Facilities DEPARTMENTS Functioning of BAL is dived into following departments. 1) 2) 3) 4) Operation Department Foreign Exchange Department Credit Department Accounts Department OPERATIONS DEPARTMENTS Operation Department has following segments. a) b) Cash Clearing 9 . ii.• Advances i.
The customer is required to fill an account opening form. Procedure of Account Opening It is very simple and quick procedure. and all supportive documents are taken 10 . AOF (Account Opening Form) is very standard and up to the mark which contains almost whole information about customers. A person who wants to open an account must have the introduction of bank’s staff or any already existing account holder of bank. a) b) c) d) e) Account opening Cash department Clearing Remittances Online Transactions ACCOUNT OPENING DEPARTMENT It is most important department of bank and its major source of income for bank.c) d) e) Remittance Account opening Accounts department OPERATION DEPARTMENTS Operations department of the Bank Alfalah Limited is responsible for the overall operations of the bank.S. Customer is guide to fill all columns of AOF. All formalities and requirements are completed and verified. Then signatures of the introduce are verified from S. Following procedure is adopted for this purpose. Card before opening account.
It is called dormant account. cheque book is not issued until it is fulfilled. If any formality is incomplete. On their cheque book a stamp is affixed on it there is written. which is attested by one male or two female witnesses. N.C photocopy attached. If an account is not operated in six months. Thumb impression for female right hand and for male left hand. 11 . 1) INDIVIDUAL ACCOUNT Any individual or proprietor of business can open an individual account at BAF. Following requirements has to be fulfilled for this account. Verified sign of introducer. If a person cannot sign his / her hand thumb impression is affixed marked. PLS (profit and loss sharing) saving accounts can be opened with the minimum balance Rs. The bank does not make payment of a cheque bearing a six months or older date. They also have to give identity letter 1) 2) NIC copies Passport size photograph One place on the form other is on SS Card they have non-bearer cheques. Customer signature admitted by officer. Signature of customer on back of AOF. 1000/-.I.and checked according to the nature of account. TYPES OF ACCOUNTS The bank different types of accounts exist. Mention next of kin (nominee) Name and A/C # of introducer. Thumb impression should be fixed in front of an officer of the bank.
12 . Three types of Accounts are here for Business Accounts: a) Sole Proprietor Account b) Partnership Account c) Limited Company I) SOLE OF PROPRIETOR ACCOUNT This account is for those people who have his own business of the business he is one owner of the firm. 2) JOINT ACCOUNT When more than one person open a single account it is called joint account. Letter of thanks. The names of persons are written on the title of A/C and on S.S. Joint A/C cannot be opened by single person. open an in his term name. card. When two or more person neither partner nor trustee open account in their name is joint account. Both persons have to sign on cheques. Requirements Sign of both customers on back of AOF Sign on joint A/C # mandate Name and A/C # of catrodiecer NIC copies of both members. Mode of operation. 3) BUSINESS ACCOUNTS When the owner of the firm operating singly.
Partnership mandate (prescribed format) Companies rubber stamp The A/C is opened in the firm name and all partners designate one or two persons to act behalf of the partnership firm all acts of the firm jointly and severely. Requirements Sign of customers on back of AOF. III) 1) 2) LIMITED COMPANY Private Limited Public Limited Limited co: 13 . Sole proprietorship declaration II) PARTNERSHIP ACCOUNT Account title will be the name of the partnership firm.Requirements Companies stamp Declaration of proportion companies’ letter head. NIC copies of partners Partnership deed (certified copy) duly attested by notary republic. Sign on AOF (Account Opening Form) NIC copy Verified signature of introducer.
NIC copies of all directors. co register an office stamp should be affix. Companies’ rubber stamp. it includes information that a new director has how much number of shares with him. this kind of form is filled. 14 . Copy of board resolution. List of memorandum and article of association. Code Of Accounts Saving account Current account Royal profit Royal group FSB FCP EURO 02 01 029 05 028 018 0287 PUBLIC LIMITED 1) 2) Certificate of commencement of business Same as home documents. Latest form 29 (if director is to be changed or in case of his death. Copy of certificate of incorporation should be attested by Director. List of directors on company’s letterhead. Sing of all directors on back of AOF.PRIVATE LIMITED Requirements Restrain on companies letterhead dully attested by chairman.
Club / Society / Association These concerns are non-trading in nature. The manner in which the account shall be operated. Letter of registration. They have their own rules and regulation and their affairs are mentioned by the committee called as a governing body or managing committee. Trust Certified Copy of Trust Deed 1) Certified copy Of Buy Laws 2) List Of Trustees 3) Board of resolution resolving to open an account with BAL along with the signing instructions of the authorized signatures to operate the account. This resolution must bear the trust stamp and at the same time must be attested by the company secretary. Name of person to be specified for the operation in account. 1) 2) 3) 4) 5) 6) 7) 8) 9) Stamp of directors NIC copies Certified copy of resolution Memorandum and article of association List of heads on companies’ letter head. 4) NICs of all the trustees 15 . Bank account opened in their name with BAL.
If customer is unable to collect his cheque book. Particulars of the chequebook requisition should be completed containing title of account. stamped and signed by officer of the bank. Account number is stamped on very leave of the chequebook and those leaves are counted. Chequebook is taken out from the safe / locker. type of currency.CHEQUE BOOK ISSUANCE When the account is opened. It is assured that series of the chequebook. In the system (Bank Smart) Stock of chequebook are balanced at the end of each day and kept under safe custody. Particulars are entered in the chequebook issuance register. Name of account holder is written on the cover of the chequebook. Signature of the customer is verified on the requisition. Chequebook serial number entered. number of leaves and signature to the customer. account number. the particulars of the third person are required like name of the person NIC number and signature of that person on requisition and cheque book issuance register. Chequebook is delivered to the customer and his signature on the chequebook issuance register. And requisition on the chequebook for further issuance is properly filled. 16 . in such case. then he can give authority to the third person to collect his cheque book on his behalf by signing on the back of the requisition. PROCEDURE All the account opening formalities must be completed before issuance of chequebook. then the customer is given a chequebook to sign upon and enact money. It proceeded as under.
Earlier the banks were charging a fee for issuance of cheque book but now whenever a new account is opened. Bank Alfalah issues the following chequebooks. 17 . CASH DEPARTMENT Cash department of Bank Alfalah works under the operation department. In the file of the account holder his account opening form is crossed. 150/.is charge in BAF. For this closing a fee of Rs. It is also responsible for the book keeping of these transactions and the safe custody of cash. as result of transaction in touch local and foreign currencies. The manager first verifies the sign of account holder. Closing of Account When a customer wants to close an account he has to given a hand written application to the head of the operations department to close his account plus remaining leaves of cheque book. Saving account-25 leaves Current account 50 leaves. then closing is done from the registers on the computer where the account was opened. the account holder issued a cheque book free of charge. Current account – 25 leaves Foreign currency $ 10 leaves Foreign currency 10 leaves Loose cheques are also issued in some cases. this department is given the complete responsibility of cash.
Officer cash department signs both the deposit slip and register. any material alterations / endorsements and signature of the customer. The officer checks if the deposit slip is properly filled up containing title of account. CASH PAYMENTS OF CHEQUE cash payments process for payment of cheques local and foreign currency is same. The officer cash department both on cash receipt and cash receiving register makes again proper scrutiny. cheque serial number. crossing if any. The cash details are written on the back of the deposit slip and are also entered in cash receiving register. Counter folio is given the deposition as receipt. Deposit slip and cash receiving register is given to the officer in the cash department. account number. Cash received stamp is affixed on the face of the deposit slip along with the signature of the cash receiving officer. Deposit slip is credited and posted in the concerned accounted in the system. amount in words and amount in figures. a) b) Cash receipts Cash payments CASH RECEIPTS In cash department depositors use deposit slip for depositing the amount into their accounts. payee’s name. Cheque is handed over to the officer cash department for scrutiny where officer checks the date. First the cheque is presented by the customer or holder to cash payment officer. Cash is received by cash receiving officer. Account is debited and 18 . Detail on both counter file and cash receipt voucher should be the same.This department performs the main function. He confirms’ that it is drawn on the same branch and the particulars of cheque are properly filled in. twice counted and matched with the deposit slip. one signature of the holder is taken on the back of the cheque. A/C number date and amount in words and figures. One consolidated cash debit voucher is posted in the system to balance the cash.
CLEARING DEPARTMENT “Exchange of Cheques and balance of accounts” “The process by which cheques exchanged between the collecting and paying bank and the ensuing financial settlement is called “clearing”. etc. Entry is passed in the cash payment register. One more signature on that back of the cheque is taken from the holder to match with the first one. Cheques to be honored by bank. of our branch presented to us for clearing by the SBP. Clearing is of two types. It is posted in the system and posting stamp and number is affixed on it. Cheque is handed over to the cash payment officer for payment. This facility is provided by the state bank of Pakistan for offsetting of cross obligations between the different banks. 1) 2) Inward clearing Outward clearing Inward Clearing When cheques drafts. and then cash is paid to the cash detail is written on the back of the cheque. Cash paid stamp is affixed on the face of the cheque.then cheque is cancelled by the officer. Outward Clearing 19 .
With the cheques of each bank. These are then entered in clearing register and cheques for collecting are entered in OBC register and handed over the bills department of collection. All the cheques are then entered into the clearing system of bank. Then total number of cheques presented 20 . These cheques are scrutinized and cheques for local clearing are separated from OBCs. endorsement and clearing stamps are affixed on the cheques. Counter folio of paying slip is handed over to the customer by putting stamp for cheque received for collection for Bank Alfalah on it duly signed by officer. Cheques of each bank are sorted and arranged branch wise. All the cheques are received on one counter along with the paying slips duly filled in properly containing particulars of cheques and account holder. Clearing process (Inward/Outward) Here the local cheques are received that are drawn on BAF. Details of these banks are then entered into the clearing schedule containing number of cheques presented and their total amount against the name of each bank.The cheques of other banks that the account holder deposits in their accounts are send for collection. Special crossing. Cheques are scrutinized properly and paying slips are separated from cheques. Clearing officer checks and verifies title of all the cheques deposited by the customer to confirm the good title of the cheques. Print out of the clearing is taken and details are attached.
that is delivered to the same bank in second clearing. After I proper scrutiny of cheques. In the same manner. For this purpose. REMITTANCE DEPARTMENT Remittance is transfer of funds from one city to another city or within the city. they receive it and once again give schedule of clearing figure to the officer-clearing house SBP containing number of cheques and their amount delivered and received unpaid. most commonly used instruments are 21 . Total number of cheques and their amount delivered to other banks are received from them are written on the clearinghouse schedule and handed over to the officer clearing house SBP. This cheque is entered into the cheque returned register and bank charges are deducted according to the schedule of charges. In the same manner. If any cheque is to return.to all banks and their total amount is written on the foot of that schedule. other banks present their clearing drawn on Bank Alfalah. Next morning. verification of signatures and confirmation of balance in the account. which is tallied with the clearing register. if any cheque presented by Bank Alfalah in first clearing is returned. Cheques / DD received in clearing are given to the officer cash department of the branch for their repayment. If any cheque is not passed due to insufficient balance or any other reason. officer cash department returns the same cheque by attaching a cheque return memo containing reason for return. these cheques are delivered to the respective banks in clearinghouse of SBP between 9:00 to 9:30 AM. Second clearing is called at 2:30 PM to check the fate of the cheques presented to other banks in the morning. officer cash department pays these cheque by canceling and posting them in the system.
banker issues him a demand draft. Issuance of Demand Draft: The customer makes a request to the banker for a demand draft. In bank Alfalah. Demand Draft: A demand draft is an instrument in writing drawn by one branch of a bank on another branch of the same bank for a certain sum of money. The banker gives him/her an application form to fill and ask him to deposit the amount for which he needs draft. he deposits the amount in cash with the bank. If DD is crossed amount is transferred into payees account. Issuance of Duplicate DD: 22 . When all these formalities are fulfilled.1) Demand Draft 2) Pay Order 3) Telegraphic Transfer 4) Online Transaction 1. Bank takes charges for demand draft that are different in different banks according to their schedules of charges.C of payee and debits DD payable account. Drawee bank after receiving credit advice gives credit to DD payable Account. Posting is also made in the computer terminals for the purpose of record of the bank. bank sends a credit advice to the bank on which it is drawn.I. bank pays cash against it after checking N. When DD is presented on the cash counter. he can give cheques instead of cash upon which the banker transfers the amount from his account. In case he is Account Holder of the same bank. The client mentioned the name of payee in the favor of which it is to be paid. payable on demand to the order of the payee mention therein the draft. these charges vary with amount and are as follows: Internal Process: After issuing demand draft. Afterwards. the name of branch on which it is drawn and amount of draft on the form and puts his signature on it.
Bank takes charges for issuance of pay order which varies from bank to bank.Bank can issue duplicate of demand draft on clients request after taking charges. Cancellation of DD: In case. 2.I. Pay Order: A pay order is an instrument in writing issued by bank for a certain sum of money payable on demand to the order of the payee mention within the city. Amount of draft is returned to client after deducting cancellation charges. The client deposits the amount in cash with bank. client wants to cancel the draft he has to make an application with his signature. he can give cheque upon which amount is transferred from his account. The banker gives him an application form to fill and ask him to deposit the amount for which he requires the pay order. Bank Alfalah takes the following flat charges. The cancellation charges are Rs 100. Banker checks the signature. The charges are Rs 100. When Pay order is presented on cash counter bank makes payment against it after checking N. If it is crossed. After the fulfillment of all these requirements banker issue the pay order to the customer. banker gives credit Sundry creditors account.C of payee and Sundry creditors account is debited. where as pay slip is used for bank’s internal use. If he is account holder of the same bank. Issuance of Pay Order: The client makes a request to the banker for issuance of a pay order. Internal procedure: After issuing Pay order. the amount is transferred into the payees account. 23 . Posting is made in the computer terminal.
Online Transaction: For branch-to-branch transfer of funds on the same day. In this case proper authentication is must for this purpose. Bank debits the account of the customer or receives cash including charges of the bank. and branch to branch. If the cheque has been cleared from Islamabad Bank Alfalah. TT is made through codes. a copy of cheque is 24 .Cancellation and Duplicate issue: The procedure for cancellation and duplicate issue of pay order is same as that of demand draft and the charges are also same. This Telegram is send to he required bank. 4. The bank has settlement with other banks according to which the banks can make the payments to the customer’s account mentioned by the other bank in the TELEX. After receiving the telegram bank immediately makes the payment to the customer and the vouchers sent to the issuing bank by ordinary mail. 3.100. he/she can have payment from Lahore. In online transactions cheques of different branches can be paid. previously TT was used. The charges for both the services are Rs. Bank sent telegrams with codes and in banking language using the words test. Telegraphic Transfer: Telegraphic Transfer is bank to bank. Process: • • • • • • Customer obtain a requisition slip and fills it properly After filling the application from the concerning officer fills the TT form. But now banks have adopted a new system known as Online Transfer. fro instance if a client has taken Online Transaction facility and presents Islamabad’s cheque to Bank Alfalah Lahore.
whereas forecasting is based on past performance. the branch is then debited and the branch that has made payment is credited. Budget is based on forecasting and their own inspiration for future. This is one important task on the basis of which funds are allocated to various branches and also the targets are determined. If the cheque is given clearance from the respective branch then payment is made to client. the branch then checks the client’s balance.made and is faxed to appropriate branch. Every branch prepares its own budget for the fiscal year and then budgets of all 25 . Following activities are carried out in the accounts department: Budgeting Reports Funds management Activity checking Reconciliation Foreign exchange. In Bank Alfalah the burden of the accounts department is largely reduced because of computerization. Advances. The targets determined Deposits. Accounts Department In any Bank the accounts department plays a major role. old Account Contracts Maintenance of fixed assets and calculation of their depreciation Test Keys Budgeting The main task performed by the accounting department is the preparation of the budget. The use of the computer system increases the efficiency and pace of the bank’s work. date of cheque and signature of client. and revenues.
Monthly budget meeting is held to analyze the monthly performance by all the branch mangers with head office. Before the preparation of budget the bank reviews its sources and funds it has and the uses of those sources. If there is a negative variance. Fiscal year of the bank starts from January to December. The main sources of the bank are the follows: • • • • • Deposits. Variance can be negative as well as positive. In this way a consolidated budget is also prepared. The actual performance is compared with the estimated and variance is calculated. After the modification and approval the budget for a specific branch is being set by the head office. Capital. The cost of generating these revenues is also estimated. 26 . Other things which are undertaken into account while formulating the budget are: Income. this shows management’s inefficiency in controlling its expenses or incompetence in achieving the desired revenue targets. Accounting department starts preparing the budget from October for the next year. The revenue target is fixed keeping in view the past performance. Investment in securities. etc. Borrowing from other banks. Expenses. placement in interbank markets. Then budget of each branch is submitted to head office for modifications and for approval.the branches across the country are consolidated at the head office in Karachi. Proper adjustments are made in the next month’s target according to the previous month’s performance because sometimes the goals which are set by the head office are unrealistic and unachievable. etc The main uses of a bank are the follows: Advances.
liabilities and their balance. The following reports are generated daily from the main frame which are being used by the accounts department for the preparation of their own reports: Statement of affairs: It includes information about assets. Royal Profit Report: It includes the details of the deposit of royal profit account. Currency wise report (ccy): It provides the details of all the deposits currency wise. New Fcy report: This report includes the information regarding only the new foreign currency accounts. These are generated from the main frame and are used for proper analysis. monthly. Income and Expenditure report: It includes all the details regarding to both the heads of income and expenditure in detail.Reports In Bank Alfalah many types of reports are being prepared. which were at the 27 . weekly. Daily position of deposit and advances are also calculated in this report. semiannual and annual reports. Subsidiary Statement: This is a detailed report which includes all the information regarding the statement of affairs. The old foreign currency accounts are those. These are daily.
Monthly Budget Review Report: This report is made to review the performance of the month by calculating the variance. positive actions are taken and reasons will also be mentioned in the report. And then if the variance is in negative.time of nuclear explosions in Pakistan and were being freeze by the Nawaz Sheriff government. Statement of affairs: This report includes assets and liabilities. Funds Management Every bank in Pakistan has an account with State bank of Pakistan and has to maintain 5% of the total deposit in the account with the State bank. expenditure. If the bank has so many branches in a single city then only the main branch is responsible for the funds management. Statement of Affairs also prepared at the weekend for the whole week as well as at the end of a month. which are being prepared with the help of the above reports: Daily position of advances and deposits: This report is being sent to the head office daily in which the detail is given regarding the new accounts of deposits and advances. Now following are the reports. Sub 66 Report: It contains income. Two copies of this report are made daily. Daily a report was prepared and reported to State bank. general ledger accounts and their balances. one is sent to the area office and one to the head office for analysis but the format is different for both of them. Funds management is done only through the main branch. The important factors that affect the report are as follows: o Total Deposit (of all branches in a single city) 28 .
1. If the head office sends us the TT then it cannot send any other TT to another branch of Bank Alfalah without charges. Cover from Head Office 3.000. TT from Head Office: One solution of the problem is to contact and inform head office about our respective position and demand for funds. TT from Head Office: 2. which it can adopt. a result is obtained which signifies the cash in hand of the respective day. In case of shortage of funds.o Opening Balance (closing balance of the previous day) o Inward Clearing o Outward clearing o Cheques issued by State Bank o Cheques Deposited After all the calculations. well and good other wise if the cash is not sufficient then the other options are considered. Funds from Other banks 1. For this specific reason the TT is not encouraged. The charges are also not negligible for example the charges of TT for an amount of one hundred million is above 60. Therefore we first have to confirm head office that whether or not it is sending TT to another branch of bank Alfalah. 29 . the main branch has the following options. If the cash in hand is sufficient to fulfill the needs of the State Bank. However the most frequent reason. why this practice is not followed is that State bank has allowed only one TT free of cost for all the branches in Pakistan.
Head office extract are statements sent by 30 .2. The report specifies every vouchering.5% per day. which has taken place. Activity Checking Activity checking is the process of the entire banking. A report known as activity report is prepared on daily basis. which has taken place. Then it is checked with physical vouchers and if there is any problem. The main branch will then pay interest to the head office on a rate of 11. they reconcile it. Cover from Head Office: The most frequent option used is to inform Head office about the shortage and ask for cover. 3. Sorting is made according to the mainframe-generated report. The extra amount will be the shortage of main branch reported. All the vouchers are checked that whether they are properly posted or is there any transaction left to be posted. The head office then maintains extra amount in its account with State bank. Funds from Other banks: In case of funds shortage another bank is contacted with whom the bank has settlement for instance Emirates bank. This checking makes the working of the bank more efficient and avoids any loopholes. The head office is paid on monthly basis. If this option is taken the head office is informed and the head office then pays to the Karachi branch of the respective bank from which funds are taken. Reconciliation BAL prepares its reconciliation statements with Head Office State Bank of Pakistan • Head Office Reconciliation: All the debit and credit entries of the main office account are recorded in the statement.
Department prepares Asset purchase report and Asset sale report after every six months. • State Bank of Pakistan: SBP maintains the account of every scheduled bank including bank Alfalah. Depreciation is accrued on monthly basis and charged at year-end. Bank Alfalah compares the statement with the ledger card of State bank of Pakistan in which all entries are recorded done with SBP. it is added in the balance of the reconcile statement provided by the SBP to BAL.5% 10% 25% 20% 25% 31 . If any amount debited by SBP and Bank Alfalah does not credit that amount. Depreciation is the allocation of cost of the asset over the useful life. Maintenance of Fixed Assets and Calculation of their Depreciation Account department maintains the record of fixed assets.branches to the head office. The statement of account reconciliation shows the entries that are passed during the month in both banks. They check the outstanding entries. Depreciation is charged at the following rates: Building Furniture Carpets & curtains Equipment Vehicles 2. The accounts department calculates the depreciation the assets by using straight line method. Head office reconciliation is carried out in the head office. accounts department handles inquiries. if there is any entry posted by branch but not by head office they will send their query to the branch and branch will respond to that query by sending the required document.
In local transfer double coding is used and in foreign transfer single coding is used. This test arrangement can be with banks within country and outside country. One goes to the test key department. For example BAL has test arrangements with ABN Amro N.Y. Test key tables are to arrive at the code. The transaction will be carried out if and only if the test matches with their own test. three copies of this message are prepared. This test key is also different for inward and outward TT. which contains codes. Twelve branches of BAL have arrangement for local transfer and three branches are authorized for foreign transfer.Y.Test Keys Test is a coding system used to authenticate money transactions between banks. the concerned officer requests the accounting department to apply test to the message. Banks have arrangement with other banks with which they have quite a large volume of business and it is beneficial to have a direct arrangement with these banks. Whenever money is transferred through TT. When this arrangement is carried out a test key is provided to the concerned bank. Citibank N. Four things should be carefully checked because code is based on four things: • • • • Branch name Currency Date Amount 32 . This test key is different for every bank. Separate key table are used for different banks. When the TT is received at the other end. one to the Telex/fax operator and the third one goes to the department record. The test is applied to the message. this test is verified.Y. American express N. etc.
which bank built with other banks. The purpose is to just secure the transaction. fixed deposits etc. Whereas the major part of total income of a bank is generated through the utilization of these funds. Bank’s funds comprises mainly of money borrowed from numerous customers on various accounts such as saving accounts. Another important significance of test is agency arrangement. CREDIT DEPARTMENT The basic function of a bank is to receive deposits (at low rate of return) and to lend money (at a high rate of return). So.Test can be applied on nil amounts. The credit department is further divided into two departments. This department is the source of income and earnings for the bank. current accounts. the lending operations of a bank constitute a vital part of its business. Inquiries originated by any bank regarding the delay of any message are also solved by the bank. which are as follows: o Credit Marketing o Credit Administration Credit facilities in BAL 33 . They will check the message and will respond to the query.
Funded 2. Term Finance: 34 .Bank provides two types of credit facilities to its customers. It is utilized for the creation of current assets and to meet the permanent working capital requirements. Non-Funded 1. and is made available either against pledge or hypothecation of goods. either at once or as required. the borrower is allowed to borrow money from the bank up to a certain limit. It is further divided into following types: Current Finance (OD) Cash Finance (Pledge) Term Finance FAPC I FAPC II FAFB LBP FIM FATR Cash Finance (pledge): This is also a very common form of borrowing by commercial and industrial concerns. This is also known as running finance. In this facility. Following are those credit facilities: 1. The borrower prefers this form of lending due to the facility of paying mark-up charges only on the amount he actually utilizes not the whole limit amount. Funded: Funded facility is that facility in which the bank funds are physically involved.
Other wise it is same as finance against foreign bill purchased. Bank takes 100% security against this type of financing. FAPC I(Finance against packing credit): Bank provides this facility against LC or sale contract (in favor of exporter). This loan is disbursed by the bank for the preparation of goods once the L/C is received. According to SBP exporter can have finance up to the half of amount of previous year export but then the exporter should ensure that the exports he makes are equal to double amount of the loan for one year. This facility is availed by the exporter after he has shipped the goods and sent his documents for collection. Term finance has to be paid within a limit and once it is paid it cannot be taken back by the client. Afterwards bank receives the payment of exports and adjusts the exporters account.Term finance is for a fixed period of time. The mark-up is charged for the period the exporter has used the facility and not for the whole limit. all the amount is transferred to the borrowers account right in the beginning and interest is charged. LBP (Local bills purchase): Local bill purchase documentary is used for inland import export transaction. The mark-up is received in the end on semi annually basis. The bank purchases the documents form the exporter and give him this facility. He will take loan against these documents and pays fixed markup rate on this facility. This is also 35 . FAPC II (Finance against Packing credit): This loan is also known as performance-based financing. This type of financing is against last performance of the exporter. This facility is also called Pre shipment finance. FAFB (Finance against foreign bills): This facility is also known as post shipment finance.
against sight L/C’s. in L/C transaction. This facility is provided to the customer having a credit rating A+. goods are transferred in the possession of importer. FATR (Finance against Trust Receipt): The bank also offer credit facility FATR. L/C can further divided into sight L/C and Usance L/C. The letter of guarantee is basically bank’s guarantee that the respective person will 36 . bank itself makes the payment to the exporter and the goods are kept in the possession of bank. It can further divided into the following: L/C LG However in Burewala Branch only L/G is issued L/C (Letter of Credit): Letter of Credit. 2. Contrary to FIM. Non-Funded: Non-funded facility is that facility in which the bank’s funds are not physically involved. A non-funded facility can any time become a funded one. like FIM. FIM (Finance against imported merchandise): Finance against Imported Merchandise (FIM) is a credit facility provided to the customer. Delivery order (DO) is issued by the bank for every time. Letter of guarantee involves three parties namely buyer. whether sight or usance is a non-fund based facility provided to the customer. goods are given in the possession of importer. the seller and the guarantor. L/G (Letter of guarantee): Letter of Guarantee is also a non-fund based facility. In FIM.availed by the exporter after the shipment of goods and the bank purchases the documents. when the importer makes the payment.
to cover risk. Types of L/G: Bid Bond Performance Bond Security Deposit Repayment Guarantee Mobilization Advance Back to Back Guarantee Securities for Advances The advancing of credit involves a great risk for the bank. the bank keeps different tangible and non-tangible securities. Pledge is considered to be the best security for the bank. Pledge: Pledge is the actual delivery of the movable and tangible property to the lender. Therefore. In pledge. The securities used in advances are as follows: 1. Mortgage 3. Lien on Documents 6. a commission is charged from the customer. Hypothecation 4. even under changing market conditions. as a security for a credit. Guarantees 1. When the bank takes the guarantee of the client. the possession of movable assets is with bank but the ownership remains with the client. The bankers prefer those securities that carry less risk of depreciation due to market fluctuations and are easily saleable.perform his/her duties/services within the appropriate time other wise the bank will pay the loan amount. Pledge 2. Charge 5. before sanctioning the credit facility to a customer. The commodities which are being 37 .
bank can easily sell it in the market. If rice is to be pledged with the bank. Client: In case of pledge. Nature of Commodity: The banker must be aware of the nature of the property i. The possession of the goods is with the bank. 1. whether the commodity is a perishable item. so that in case of default of client. whose honesty can be brought at any time. The margin requirements are different for every case. consumables.e. So to make these goods secure bank appoints its own men called Mucaddams to take care of the stock and also bank has a board of its own name on the godown. so bank keeps these goods in godowns under the custody of Mucaddams. So the bank must be satisfied with the honesty and credibility of the client. there is 25% margin requirement then to obtain loan of Rs 1 million. such type of goods is kept in the godowns of the company. Margin: For every credit. Precautions: 1. Also the commodity being pledged should be easily saleable. IF.25 million. Therefore greater risk is imposed by the client. godowns are in the premises of the clients under the custody of Macadam’s. it doesn’t mean that this cotton will be kept in bank. the bank needs security with margin or cushion. 38 . 2. the security that is to be pledged should be have worth of Rs. finished goods and in certain cases work in process (WIP).pledged are normally raw material. People who look after the pledged goods are called Mucaddams.
The transferor of property is called a mortgagor and the transferee (bank) is called a mortgagee. the banker should be aware of the true cost of the product as the client always overvalues his product. to cover these risks banker should decide about the insurance of the commodity. Market Awareness: A banker must have market awareness e. Mortgage: In mortgage. 1. Registered Mortgage 1. Proper Valuation: Whenever goods are pledged. 5. fluctuation in prices. to surrender the proprietary rights of the property. 2. excise duties are also paid on the finished goods. Mortgage means. So. Usually two types of Mortgages are being created in the bank for the purpose of collateral. Equitable Mortgage (E/M): 39 .3. Sales taxes. Equitable Mortgage 2. immovable assets are offered as security. 4. Such commodities should not be pledged that might have low demand in market and have many risks attached to it.g. 6. Suitability of Godown: Suitability of godown depends upon the nature of the commodity. Insurance: The goods offered for security must be properly insured. Banker must be fully satisfied with the appropriation of the Godown. Banker must analyze all the associated risks of the goods.
For this purpose. through their own legal advisors. For this purpose. 2. therefore. to ensure that there exists no prior charge on the property. The bankers. Non-Encumbrance Certificate. Search for Prior Charges: A search is made (with registrar of companies). Nature and value of the property: The banker satisfy themselves that whether the property is suitable for security purposes and in case of sale the bank will not suffer any loss. Precautions: 1. it becomes a registered mortgage. Also the bankers hire the services of different valuators to assess the right value of the property. issued by 40 . 3. the bank also gets fresh NEC i. 2. the bankers inspect the property and properly visit report is prepared. conduct a proper investigation into the borrower’s title to the property.e. It is the most common form of the mortgage created in bank. Mortgage deed is registered with the Registrar of the Companies. it is known as “Equitable Mortgage” or “Mortgage by deposit of title deed”. If the title deeds of the property are in the name of more than one person. search should be directed against the name of each person through whom the title is made.When a mortgage deed is attached with the title documents only and is deposited in the bank. Registered Mortgage (R/M): When the mortgage deed is between the bank and the client is registered. It is an expensive mortgage and is created when the title documents are weak or the client is not much trustworthy. Investigation of Title: The banker must be satisfied that his borrower has a good title to the property.
The banker may himself do so and recover the expenses from the borrower. the bank gets the letter of hypothecation signed by the client. the original title documents are deposited in the bank with the mortgage deed. After a banker is satisfied with the property offered for security. Lending against hypothecation of goods is very risky. In case of hypothecation a) The banker reserves the right to inspect the goods hypothecated to him and can ask for periodic stock reports. Securities like machinery. Hypothecation: When an immovable property is offered for security against credit but both the ownership and possession is left with the borrower. with the Registrar of Companies (SECP). This deed is got registered in case of both public and private limited companies. c) The banker may ask the borrower to maintain a balance of goods sufficient to fulfill the margin requirements. are offered for hypothecation. For the creation of hypothecation. mortgage against his property is created through “Mortgage Deed”. upto a specific date. b) The banker.the registrar indicating that no lien or charge has been created on property being mortgaged. may ask the borrower to insure. The control of bank is weak so greater risk is involved in hypothecation. 4. the bank requires: Memorandum of Deposit of the Title Deed Agreement to create Mortgage General Power of Attorney (Registered) 3. Along with the title documents of property. for his protection. Charge: 41 . the goods are said to be “Hypothecated”. For this purpose. stock etc. where necessary.
In case of limited companies. Pari Passu Charge a) First Charge: The bank who has the first charge means that it has the first right on the assets of the company in case of liquidation. Pari Passu charge can be created for the first charge. in case of import transaction under L/C. and then afterwards third charge. If other banks also have charge against that asset then they have second charge after the first one. For example. fourth charge and so on have the right. c) Pari Passu Charge Pari Passu charge means that all the banks who have involved in the Pari Passu charge have the equal rights. as security. banks generally create their charge on the assets of the company. Second Charge c. Guarantees: 42 . 5.Charge means the legal right on the assets of the person (company). as security. b) Second Charge: Second charge means that the bank has the second right on the assets of the company. The charge is registered with the Registrar of the companies (SECP). First Charge b. bank creates its lien on the documents in its possession. 6. bank creates lien on import documents. or for the second or so. Lien on Documents: Like charge. Charge is of many types: a.
honesty and trustworthiness. When a customer requests his banker to facilitate him with different credit facilities. for there is no substitute for integrity. only then he can be lended. since his honesty and integrity is of primary importance. and what are the future possibilities are. Before advancing loan a banker must be satisfied with the sources of the repayment of the funds. and market conditions help a banker in arriving at a conclusion regarding the safety of advances. If the past record of the borrower shows that his integrity has been questionable then the banker usually tries to avoid such a customer. Capital: The bankers also check the capital of the borrower. integrity.Along with other securities. to protect himself against the advances. Repayment: This is the management ability factor. A borrower’s character can indicate his intention to repay the advance. Processing of Loan The banker must be very careful and ensure that his depositor’s money is advanced to safe hands where risk of loss does not exist. which tells how successful a business has been in the past. repayment. The elements of credibility. if the businessman financial Position is sound. Credibility: It is the most important factor in determining the safety of advances. This can be kept as a security of a loan. In other words. bank may rely on other guarantees like other bank guarantees. 43 . the banker first assess the credibility of customer and the market conditions.
Purpose of facility and terms and conditions regarding the client. his relationships with other banks. 44 . This report indicates all the credit facilities outstanding (availed) by the client. Following things should be undertaken while preparing a CLP and also being mentioned in the CLP. Credit Line Proposal (CLP): After being satisfied with the credibility and integrity of the applicant. first of all the bankers requests CIB to provide the credit report of the client. bank needs a CIB report. his relationship with the bank (if he is an existing customer). the processing of loan application starts with the preparation of Credit Line Proposal (CLP). until and unless it gets credit report form CIB (Credit Information Bureau. Regular Credit Limit: But if the client wants to route a regular business with the bank. Before making any decision about the client.CIB Report: Bank cannot sanction any loan to a customer. SBP). It has the vital and most important task assigned to the credit officers in BAL. their outstanding value and the securities that were provided against these facilities. The credit officer does the analysis and verification of these securities. then he requests for regular credit limit of credit facilities for a specific period. Total proposed limit of credit and the securities provided against it. Nature of his business and what are the market conditions and opportunities fro the business. every information regarding the client and his business is stipulated as follows: Total existing facilities (limit). In a CLP. Customer’s background. Therefore.
which means expected business that would be routed through the bank for these facilities. Import All goods and services brought into a country that were purchased from organization located in other countries. Export All goods and services sent from one country to another country. Bank calculates his profitability on the basis of this business. Foreign exchanged department deals within exports and imports. Reciprocal business is also stipulated on the proposal. DOCUMENT REQUIRED FOR EXPORTER 1) 2) 3) National tax number Registration with EPB Sales tax registration DOCUMENTS TO BE ATTACHED FOR EXPORTERS Invoice 45 . FOREIGN EXCHANGE DEPARTMENT “The transfer of credits to a foreign country to settle debts or accounts between resident of home country and those of the foreign country” or “the foreign bills currencies etc used to settle such accounts”. The bank acts as exporter as well as importer bank for different parties who are in the business of export and import.
DHL certificate (TCS certificate) Form ‘M’ Certificate of Origin (Form – A) FORM-E Government has provided facility to exporter in taking E-Form from any bank and he can present it to any bank for negotiation. Bill of lading Packing list Total quantity Net weight / carton Gross weight / carton Total net weight / carton Total gross weight Bill of exchange (original or draft) E-form: Initial document on which total export proceeding is based. AIRWAY BILL) When insurance is done by importer. all the conditions are given. C&F (cost and freight) usually used. Claim period: 1 year. Export precede realization certificate. It is paid according to commodity wise and bill wise. SBP gives rebate to exporter against export after realization. which are necessary for exports. TRANSPORT DOCUMENT (BILL OF LADING. In this form. Letter of credit: It is written agreement between importer and exporter. Beneficiary certificate. FOB cost (free on board) 46 .
COVERING SCHEDULE If in covering schedule. Tenor (At sight) immediate payment by importer after receiving product. 47 . it is given that “please remit proceed to our Karachi office a/c no. CIF is used. BENEFICIARY CERTIFICATE If L/C requires some information as proof of anything from exporter then exporter has to present beneficiary certificate for that proof. Transshipment: Product is sent via any country. Partial shipment: Product is sent partially. 5740734881 with ABN (Amro Bank New York). Authorized dealer certificate is filled for this purpose. CERTIFICATE OF ORIGIN This certificate shows that goods are from Pakistan. But if requirement of L/C is to issue bill of lading in favor of company then shipping company issues bill of lading in favor of Exporter Company. USA for onward credit to BAF Islamabad. CIF (cost insurance and freight) when insurance is done by exporter. FORM OF AUTHORIZED DEALER’S CERTIFICATE State bank permits exporter to issue bill of lading in the favor of e-form bank. E-FORM CERTIFICATION When export is done on C&F basis. so bank issues E-form certification to exporter and he submits it to the custom officer along with e-form certification to certify e-form.
BANK KEEP IN RECORD Covering schedule Invoice Packing list AWB Certificate of origin 48 . Custom officer (date is given on the foot form) should clear product. PAYMENT FROM IMPORTER BANK It is the choice of importer to open L/C from any bank and the bank from which L/C is opened can also refer to some other bank for payment. If requirement of L/C is to issue bill of lading in favor of L/C opening bank. SWIFT (Standard World Wide Inter Bank Financial Transaction) It is network among all banks. So bill of exchange is sent to refer bank and other documents are sent to L/C opening bank. No other institute can get involved in it. then authorized dealer certificate will be provided by bank in favor of L/C opening bank. BILL OF LADING Certificate from shipping company for loading commodities.E-FORM E-form has four copies: One for custom officer One for exporter Triplicate copy for SBP Duplicate copy for bank Bank reporting or duplicate and triplicate is done by bank.
There are two types of L/C Revocable L/C Irrevocable L/C NECESSARY REQUIREMENT If place of issue and port of loading is different on bill of lading. do enter into lodgment register. then his name should be mentioned on bill of lading. Negotiable documents (original documents). then along with the stamp of shipment on board. 1) 2) 3) Issue date of bill of lading – shipment on board. When documents are received fro export. Bill of lading should show capacity of agent. There should not be cutting on bill of lading without authentication. DOCUMENTS FOR IMPORT o Performa invoice signed by importer o Category passbook copy attested by any bank o L/C opening application filled in by the customer o Import registration with export promotion bureau o Annexure 49 . 4) 5) Original GSP should be presented. If the agent of Importer Company can take bill of lading. E-form Normally bank keeps photocopy of all documents in record. IMPORTS L/C is opened by the importer. it means bill of lading is necessary. If TT reimbursement is not acceptable. vessel name and port of shipment is written.
One mode of payment is by L/C.o Verification of signature by S. which is secured. o Insurance if covered by buyer. As a credit instrument and as a means of making as a payment the documentary credit is an essential instrument for conducting word trade today. Card o L/C issued on basis of L/C application form. For the cases of imports or exports first the parties have to do upon a sale contract regarding the term and condition of sale. o Insurance policy. no import is valid with out import license. and now a day mostly uses the business. o Insurance cover note. Letter of credit is under taking by opening bank (Importers bank the Exporters bank (Negotiating bank) that it will make payment if documents are as per terms of LC. Four Parties Are Involved In Letter Of Credit Applicant Beneficiary Issuing bank Advising bank Importer Exporter bank of importer bank of importer According to import policy. A documentary credit represents a commitment bank to pay the seller of goods or services a certain amount provided present stipulated documents evidencing the shipment of the goods with prescribed period of time. DOCUMENTARY CREDIT DC Department Alfalah Bank has his full-fledged documentary credit department. which is issued by the chief controller of import. and export or we can say export 50 .S.
Pakistani banks open only irrevocable LC. L/C OPENING PROCEDURE When the importer obtained import license. or canceled without the prior consent of all the parties. his firm or his limited company. 100. Name of company Address Country of origin Branch name Quantity Insurance company Shipment from Shipment to One thing should also be submitted which is INDENT. which is provided on the payment of Rs. The only requirement is that he should be a Pakistani and must be registered with income tax department. “A letter of credit is undertaking by LC opening bank to put an agreed sum of money to sellers bank on behalf of the buyer of the goods under clearly defined terms and conditions”. To masers Importers. then the bank will open letter of credit. An essential feature of the irrevocable LC is that it cannot be modified. etc 51 . Party comes to the bank and fills the form. On being granted registration certificate. altered.promotion bureau (EPB). There is no special condition of eligibility for registration. If a person desires to take up import trade must get his name. This form is filled by the party and is return to the bank. it includes details like. he will be eligible to import goods according to import policy. registered with the EPB. amended. If the foreign party has any agent they will issue the indent with following details.
which the bank will consider before opening of LC. At the item of establishing the LC opening bank charges bank commission. The margin may vary from nil to 100% according to the nature of commodities and it also depends upon the party. At the time of establishing the LC the opening bank generally retains a maximum margin to safe guard its own commitment. postage and other charges from the LC opener account. On the deposit of the margin then LC is opened LC limit if set by the bank is also checked. 52 . After the LC is opened following entries are made. A sanction slip is attached with each form so that the approval can be gained from the manager of the bank. After the approval is made four copies are prepared and the entries are made on the computer and the printout is taken the margin amount is checked from the importer account and if the amount is not found then LC is not opened and the party is informed about the situation. is that sufficient funds be available in the LC openers accounts. After all the documents are the bank verifies being checked and signs. Valid import license Performa invoice Importer should be Pakistani Letter of under taking form importer Insurance cover. LC opening register Margin / Liability Account Register. An important point.Document Required for “LC” Opening When the bank opens LC. it requires following documents. Another main important point is that value of LC should not increase the value of import license.
Documents Received By the Opening Bank Importers bank or opening bank receives the following documents form the exporter’s bank or negotiating bank. The Banking structure in Pakistan comprises of: Central Bank Commercial Banks Investment Banks Development finance Institutions 53 . The successful expansion program proved their capability and commitment in comparison with the competition in the financial sector.Payment To Seller The negotiating bank upon receiving the documents from the seller checks the documents according to terms and conditions of credit upon satisfying it self of this the negotiating bank makes payment to the seller if sight credit. the financial strength of Bank Alfalah Limited has greatly enhanced during the previous years. o Bill of exchange o Invoices o Bill of lading o Packing list o Certificate of origin o Insurance Competitors Despite notable economic uncertainties. It then forwards the documents to the opening bank and reimburses it self through the opening banks account with itself.
and by personal selling to inspire peoples to open and maintain an account with BAL. 54 . and also work for outdoor advertisement and displayed banners in different areas. We visit different shops. because am a local boy and know many peoples and individuals who are doing solepropritor ship business. Colleges and meet with individuals and complete theirs AOF and opened many accounts.Majid zubair Operation manager said. I worked When I started my internship at bank Alflah limited in main branch blue area Islamabad. at that time BHARA KAHU branch is under construction. from now we are going to open an accounts for Bhara Kahu branch so that at branch opening we have some Deposit. and I worked one week in Account Opening Department and two days in clearing department After one week when I learned Account opening well my supervisor Mr. Schools. Specialized Banks Foreign Banks Bank Alfalah is a private commercial bank so the major competitors of Bank Alfalah are the following: • • • • • • • • • • HBL UBL Askri Bank Standard Charted RBS Muslim Commercial Bank The bank of Punjab My Bank Ltd Bank Al-Habib Ltd ABL The departments.Jawad the branch Manager of Bhara kahu Branch and Mr.
In the light of these situations we can make an analysis. saving the time and help in achieving the objectives Weaknesses: Although the bank is growing fastly but it has some weaknesses which it should remove to make itself further strong. Professional and Committed workforce Good customer service Increasing the number of branches in the country Online Banking Well experienced and quality staff Fully computerized Network Each department in the bank is fully allowed to take adequate decisions of its own.SWOT ANALYSIS BAL is one of the fastest growing banks in Pakistan. The staff is not satisfied with the salary structure Gives its staff less benefits Opportunities: Extension of International network of the branches Introduction of innovative products 55 . Strengths: Bank is in its growing stages so there is good financial position.
Coordination: Meetings are held very frequently which keeps the head-office well informed about the performance of its branches and also provides officials with the opportunity to communicate. People feel lesser risk for investing their money with the bank. Good Customer Services: The bank is providing its customers world class and excellent services. 56 . This is the main reason for the growth of the bank. discuss and deals with different situations as they arise. Growing market Threats: Uncertain economic conditions Action taken by competitors Political Instability Findings and Analysis The findings and analysis of Bank Alfalah Limited is as follows: Good Image: Bank Alfalah has the benefit of having better reputation and image because of having the strength of Abu Dhabi consortium and under the leadership of His Highness Sheikh Nayan Mabarak Al-Nahayan.
Its profits are increasingly year-by-year. The people at bank realize that innovation. they said the behavior of employees with internees. Bank Alfalah views specialization and service excellence as the cornerstone of its strategy. creativity. They are very hard working and punctual but some of them have problems with he environment of the bank and they feel that the branch environment is not very encouraging. customized. 57 . Bank Alfalah under the leadership of Sheik Nahayan has made significant progress in building and strengthening both the corporate and retail banking sectors in Pakistan. services and their execution are they key ingredients for their future growth. I observed the bank Alfalah a financially sound bank. reliability. Employee Behavior: The employees of Bank Alfalah Limited are very committed to their work. Behavior with Internees I observed during internship period and met with other Internees. Its staff is very good and sincere with the bank. is not satisfactory and they take too much work from internees so due to that internees not take too much interest in their work. all were not satisfied.
Misdistribution of work: In Bank Alfalah. create interest and encourage them so that internees can learn easily.Recommendations For internees: I recommend that the staff should behave well with internees and share their experience with them. there is misdistribution of work. So I suggest that there should be fair distribution of work in all the departments and use job rotation technique for better performance of the employees. 58 . some people are over burdened with the work and they are not happy with that.