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There is an axiom which suggests that
“Hard skills will get a person an interview, but Soft skills will land that person a job”.
This means an applicant with years of education and experience in the field might have the hard skills necessary to fill the position, but lack soft skills such as leadership ability or self-motivation necessary to perform well on the job. Soft skills are qualities, personality traits and social skills which everyone possesses in varying degrees. Some people make friends easily, for example, which would be considered a valuable soft skill in the world of sales. Others are extremely punctual, or able to make rational decisions under pressure. A person may also have the innate ability to work with co-workers from other cultures, or learn a new language quickly. These would all be considered valuable soft skills. Some employers use open-ended interview questions about an applicant's work or life experiences in order to determine desirable soft skills. For example, an applicant for a managerial position might be asked about a past incident in which he or she had to assume leadership. Another applicant might be asked to recall a time when he or she had to resolve a conflict or deal with a difficult co-worker or customer. How an applicant handles such probing questions during an interview can also reveal a number of other soft skills, such as the ability to form answers quickly or to see the positive side of a negative situation.
Examples of soft skills
Socializing with someone Participate in a team (see team building) Lead a team (see leadership) Unite a team amidst cultural differences Teach others Coach others Motivate others Provide services Negotiate Decision making Problem solving Observe forms of etiquette Active Listening Maintain meaningless conversation (small talk) Maintain meaningful conversation (discussion/debate) Defuse arguments with timing, instructions and polite, concise language Foresee situations Establish rapport Empathic communication
• • • • • • • • • •
Self-awareness Proactive Attitude
Soft skills may also be defined as a sociological term relating to a person's "EQ" (Emotional Intelligence Quotient), the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people. A person's soft skill is an important part of their individual contribution to the success of an organization. Particularly those organizations dealing with customers face-to-face are generally more successful if they train their staff to use these skills. Screening or training for personal habits or traits such as dependability and conscientiousness can yield significant return on investment for an organization. For this reason, soft skills are increasingly sought out by employers in addition to standard qualifications. Soft skills refer to a very diverse range of abilities such as: ➢ Self-awareness ➢ Analytical thinking ➢ Leadership skills ➢ Team-building skills ➢ Flexibility ➢ Ability to communicate effectively ➢ Creativity ➢ Problem-solving skills ➢ Listening skills ➢ Diplomacy ➢ Change-readiness
What Is Body Language?
Body language is a form of non-verbal communication, which consists of body posture, gestures, facial expressions, and eye movements. Humans send and interpret such signals subconsciously.
Understanding body language:
The technique of "reading" people is used frequently. For example, the idea of mirroring body language to put people at ease is commonly used in interviews. Mirroring the body language of someone else indicates that they are understood. Body language signals may have a goal other than communication. Both people would keep this in mind. Observers limit the weight they place on non-verbal cues. Signalers clarify their signals to indicate the biological origin of their actions. One example would be yawning,showing lack of interest,desire to change the
Disbelief is often indicated by averted gaze. Boredom is indicated by the head tilting to one side.topic. For example. and the eyes will stare away for an extended period. or by the eyes looking straight at the speaker but becoming slightly unfocused. The last case is from one eye to the other and then down to the lips. pointing. gestures can emphasize a point or relay a message. It can also mean that the other person doesn't trust the speaker enough to "take his eyes off" the speaker. Lack of eye contact can indicate negativity. and that he wants to talk about it. touching and slouching are all forms of nonverbal communication. it helps "ease the mental effort when communication is difficult. When the overall situation is amicable. it could indicate the attention is elsewhere. When a person is not being convinced by what someone is saying. as research has shown. and unfocused eyes may indicate ocular problems in the listener. it can mean that a person is thinking deeply about what is being discussed. While making direct eye contact if a person is fiddling with something. But in a serious or confrontational situation. posture can reveal boredom or great interest. If the person looks from one eye to the other then to the forehead it is a sign that they are taking an authoritative position. This is especially so if the person is leaning away from the speaker. Humans move their bodies when communicating because. If they move from one eye to the other then to the nose." Physical expressions reveal many things about the person using them. On the other hand. and touch can convey encouragement or caution. • One of the most basic and powerful body-language signals is when a person crosses his or her arms across the chest. Also there are three standard areas that a person will look which represent different states of being. it can mean that a person is expressing opposition. the eye contact could be indicative that something is bothering the person. Eye contact can also be a secondary and misleading gesture because cultural norms about it vary widely. The study of body movement and expression is known as kinesics. even while directly looking at you. A harsh or blank facial expression often indicates outright hostility. Consistent eye contact can indicate that a person is thinking positively of what the speaker is saying. A head tilt may also indicate a sore neck or Amblyopia. that signals that they are engaging in what they consider to be a "level conversation" with neither party holding superiority. If a person is looking at you but is making the arms-across-chest signal. This can indicate that a person is putting up an unconscious barrier between themselves and others. the attention invariably wanders. This is a strong indication of romantic feelings. Physical expression: Physical expressions like waving. or by touching the ear or scratching the chin. • • • • • • • • • . It can also indicate that the person's arms are cold which would be clarified by rubbing the arms or huddling. individuals with anxiety disorders are often unable to make eye contact without discomfort.
newly formed groups. Fourth identified zone of space is public distance and includes anything more than eight feet (2.2.• • • Interest can be indicated through posture or extended eye contact. We use personal distance in conversations with friends. Intimate distance is the space around us that we reserve for lovers. supposedly denoting how much communication was conferred by words. and new acquaintances. • Unintentional gestures: Recently. evidence has surfaced that the absence of blinking can also represent lying as a more reliable factor than excessive blinking. Some people use and understand body language differently. children. This zone is used for speeches. Social distance is reserved for strangers.2 m . • Second zone is called personal distance and begins about an arm's length away starting around eighteen inches (46 cm) from our person and ending about four feet (122 cm) away. Deceit or the act of withholding information can sometimes be indicated by touching the face during conversation. Interpreting their gestures and facial expressions (or lack thereof) in the context of normal body language usually leads to misunderstandings and misinterpretations (especially if body language is given priority over spoken language). However he was only referring to cases of expressing feelings or attitudes. • How prevalent is non-verbal communication in humans? Some researchers put the level of nonverbal communication as high as 80 percent of all communication when it could be at around 50-65 percent. such as standing and listening properly. Albert Mehrabian is noted for finding a 7%-38%-55% rule. as well as close family members and friends. essentially. or not at all.4 m) away from you. Research has revealed that there are four different zones of interpersonal space. to chat with associates. lectures. • Third zone of interpersonal space is called social distance and is the area that ranges from four to eight feet (1. and another finding that verbal communication in a flat tone is 4 times more likely to be understood than a pure facial expression.3 times more often than verbal meaning. Body Language and Space: Interpersonal space refers to the psychological "bubble" that we can imagine exists when someone is standing too close to us. • First zone is called intimate distance and ranges from touching to about eighteen inches (46 cm) apart. tone. public distance is that range reserved for larger audiences. Excessive blinking is a well-known indicator of someone who is lying. Recently. and body language.4 m) away from you. there has been huge interest in studying human behavioral clues that could be useful for . It should also be stated that people from different cultures can interpret body language in different ways. with some studies showing that facial communication is believed 4. Different studies have found differing amounts. and in group discussions. and theater.
Writing Skills Writing evaluates a person’s proficiency indications. The email is supposed to contain key information that you need to present. the better the impression you'll make on the people around you – including your boss. reports & agenda considerably spoil the image of the writer Why do we need to write Clearly and Legibelly? A short Story: A colleague has just sent you an email relating to a meeting you're having in one hour's time. Do you need to send an informal email? Write a detailed report? Create advertising copy? Or write a formal letter? The format.developing an interactive and adaptive human-machine system. Have you ever faced a situation similar to this? In today's information overload world. should define your tone as well as aspects of the content. a nose itch. concisely and effectively. But there's a problem: The email is so badly written that you can't find the data you need. your readers. Is it targeted at senior managers. the entire human resources team. such gestures are referred to as "tells" and are useful to players for detecting deception or behavioral patterns in an opponent. Unintentional human gestures such as making an eye rub. Audience and Format: The first step to writing clearly is choosing the appropriate format. and it doesn't go as well as you want it to. should it have the same tone as an email to a friend? Definitely not. There are misspellings and incomplete sentences. Start by identifying who will read your message. will define your "writing voice" – that is. and they don't have the patience to scour badly-constructed emails for "buried" points. Some researchers have tried to extract such gestures in a specific context of educational applications. it's vital to communicate clearly. As a result. a chin rest. crossing arms. or recipients. you're under-prepared for the meeting. and your clients. spelling grammar etc… errors committed while writing circulars. In poker games. your colleagues. as well as your audience. if you write an email to a prospective client. an ear scratch. a head scratch. a lip touch. and a finger lock have been found conveying some useful information in specific context. and the paragraphs are so long and confusing that it takes you three times more than it should to find the information you want. For instance. how formal or relaxed the tone should be. The better your writing skills are. People don't have time to read book-length emails. or a small group of engineers? With everything you write. as part of the business case for an important project. .
Composition and Style: Once you know what you're writing. After all. it's usually best to use simple. your readers may know nothing about what you're telling them. especially in advertising copy or reports. white computer screen is often intimidating. It's essential to learn grammar properly. pretend that you have 15 seconds to explain your position. Use AIDA – If you're writing something that must inspire action in the reader. What do you say? This is likely to be your main theme. These four steps can help guide you through the writing process. and they help you break the task up into manageable pieces of information. factual headings and subheadings. and for whom you're writing. and to avoid common mistakes that your spell checker won't find. bullet points. what's easier to read – a page full of long paragraphs. and present information rationally and coherently. Use headings. with section headings and bullet points? A document that's easy to scan will get read more often than a document with long. Try these tips for composing and styling your document: • • Start with your audience – Remember. dense paragraphs of text.A blank. pitch your message in a way that engages your audience. • • • • • Structure: Your document should be as "reader friendly" as possible. presentation. if you're writing a sales letter for prospective clients. use short. or a page that's broken up into short paragraphs.Here are some examples of commonly misused words: ➢ Affect/effect . but they can communicate important information much more quickly than text. Headings should grab the reader's attention. and numbering whenever possible to break up the text. subheadings. why should they care about your product or sales pitch? What's the benefit for them? Remember your audience's needs at all times. And it's easy to get stuck because you don't know how to start. In emails and proposals. follow the AttentionInterest-Desire-Action (AIDA) formula. Adding graphs and charts is also a smart way to break up your text. What do they need to know first? Create an outline – This is especially helpful if you're writing a longer document such as a report. direct language. Use the Rhetorical Triangle – If you're trying to persuade someone to do something. Outlines help you identify which steps to take in which order. you actually have to start writing. Use simple language – Unless you're writing a scholarly article. make sure that you communicate why people should listen to you. Identify your main theme – If you're having trouble defining the main theme of your message. These visual aids not only keep the reader's eye engaged. Try some empathy – For instance. because questions help keep the reader engaged and curious. Grammatical Errors: It is not necessary to tell you that errors in your document will make you look unprofessional. or speech. Using questions is often a good idea. Don't use long words just to impress people. Our article on the Rhetorical Triangle can help you make your case in the most effective way.
(Example: The companies in this industry are suffering. (Example: The company's trucks hadn't been maintained properly.) "Companies" is plural. (Example: The dinner was more expensive than the movie. Write a brief summary of your entire memo — this will be your first paragraph. then we saw a movie. and so on. 5. List each item you need to discuss in your memo or report. Expand on each item listed in step 1. state that in your closing paragraph. (Example: Is that your file?) "You're" is a contraction of "you are. 2. (Example: We went to dinner. (Example: What is the effect of the proposal?) Then/than "Then" is typically an adverb indicating a sequence in time.) ➢ • • Your/you're "Your" is a possessive. Put them in order — from most to least important 3. to/too/two. concepts or issues talked about or spoken to a group or audience Public speaking is one of the most feared things “I could make such a fool of myself” Skills required to give a good presentation can be developed Basic Guidelines For Designing Your Presentation: .) "Than" is a conjunction used for comparison. ➢ • • ➢ • • Its/it's "Its" is a possessive.) (Yes. PRESENTATION SKILLS Ideas." (Example: It's often that heavy.) "Effect" is a noun meaning the result or outcome. 4. (Example: The economic forecast will affect our projected income.) Whether you are writing a memo to your co-worker or a report for your boss. (Example: Is that its motor?) "It's" is a contraction of "It is. If any action needs to be taken by the recipient. you should decide what information you want to convey." (Example: You're the new manager. it is this way around!) Company's/companies (and other possessives versus plurals) "Company's" indicates possession. Here is how to do this: 1.• • ➢ • • "Affect" is a verb meaning to influence.) Note: Also watch out for other common homophones (words that sound alike but have different spellings and meanings) – such as their/they're/there.
articles. It's not enough just to talk at them. Basic Guidelines About Presentation Materials: You might be handing out supplemental materials. etc. warning.1. etc. "If everyone in the audience understands all of those points. it is very easy . Design time for questions and answers (about 10% of the time of your presentation). then be sure to check out the computer system before people come into the meeting room. the goals should be in terms of what you want to accomplish with your audience. 2. Presents your goals for the presentation. c. Use a consistent layout. 3. teamwork. celebration. 8. for example. Design a brief closing (about 5-10% of your presentation time) that summarizes the key points from your presentation. Consciously identifying the tone to yourself can help you cultivate that mood to your audience. on your materials. List and prioritize the top three goals that you want to accomplish with your audience. b. This will help you clarify your invitation list and design your invitation to them. Include 5-8 lines of bulleted phrases on each slide. You might be using transparency slides or showing slides from a personal computer onto a project screen. for example. You may think you know what you want to accomplish in your presentation. reports. handing out copies of your slides that you will be referencing during your presentation. List the major points of information that you want to convey to your audience. then will I have achieved the goal that I set for this meeting?" 4. Prepare the body of your presentation (about 70-80% of your presentation time). If you use transparencies on an overhead projector. When you're done making that list. Members of your audience will want to know right away why they were the ones chosen to be in your presentation. but if you're not clear with yourself and others. Be really clear about who your audience is and about why is it important for them to be in the meeting.for your audience to completely miss the point of your presentation. then allocate one slide for every 3-5 minutes of your presentation. 3. then ask yourself. if at all possible. Be clear about the tone you want to set for your presentation. 5. Explains the overall layout of your presentation. along with making your presentation. or organization of colors and images. For example. hopefulness. 7. for example. Design a brief opening (about 5-10% of your total time presentation time) that: a. You might also be handing out copies of your presentation. etc. Again.too easy . If you plan to project your slides from a computer onto a projection screen. Be sure that your presentation makes this clear to them right away. 6. your goals may be for them to appreciate the accomplishments of your organization. 1. Clarifies the benefits of the presentation to the audience. 2. . learn how to use your services.
be sure that the text on the slides is large enough that your audience can read the text on the table in front of them without having to hold the handouts up to their faces. Therefore. Speak a little bit louder and a little bit slower than you normally would do with a friend. Keep your hands relatively still.4. 2-15 people). 4. expressed so concisely that everyone knows when the objective has been . Vary the volume and rate of your speech. to look into the audience. 5. A good way to practice these guidelines is to speak along with a news anchor when you're watching television. Team goals should call for a specific performance objective. every 5-10 seconds. The most effective teamwork is produced when all the individuals involved harmonize their contributions and work towards a common goal. then try to accomplish eye contact with each person for a few seconds throughout your delivery. motherhood statements. If you hand out copies of your slides. Teamwork What Is TEAMWORK? Teamwork is defined as "a joint action by a group of people. Be sure to leave space on the handouts for the audience to make notes on them. then your audience will very likely read that information during your presentation. Stand with your feet at shoulder-length apart. it does mean that effective and efficient teamwork goes beyond individual accomplishments. or notes. 3. 2. hand out this information after you have completed your presentation. The team must have a clear goal. rather than listening to you. If you're speaking to a small group (for example. This does not mean that the individual is no longer important. Or. in which each person subordinates his or her individual interests and opinions to the unity and efficiency of the group". If you provide the supplemental information during your presentation. Characteristics of Effective Teams: The following are eight characteristics of effective teams the were identified by Larson and LaFasto in their book titled Teamwork: 1. 5. Basic Guidelines About Your Delivery: 1. however. hand it out at the beginning of your presentation and ask them not to read it until you have completed your presentation. Avoid fuzzy. Look up from your materials. 6. A monotone voice is absolutely toxic to keeping the attention of an audience.
Members feel a sense of ownership towards their role in the group because they committed themselves to goals they helped create. The team must have principled leadership. Members collaborate together and use their talent and experience to contribute to the success of the team's objectives. Teams usually need someone to lead the effort. This doesn't mean that team members must agree on everything. Groups • Members work independently and they often are not working towards the same goal. The team must have competent team members. achieving personal recognition or otherwise benefiting from the position. If an individual's efforts is going purely towards personal goals. The team should be allowed to operate in a manner that produces results. Members are given their tasks or told what their duty/job is.met. Below is a list of the differences that exist between these categories. varying • • • • • • . In the education setting this can be take to mean that the problem given to the team should be one that the members can tackle given their level of knowledge. Members focus mostly on themselves because they are not involved in the planning of their group's objectives and goals. then the team will confront this and resolve the problem. The team must have unified commitment. and they understand these goals are accomplished best by mutual support. Difference Between a Group Exercise and a Team Exercise? One of the first things in the difference between an individual working as part of a group and an individual working as part of a team.. It means that all individuals must be directing their efforts towards the goal. 7. It is often best to allow the team to develop the structure. The team members will be less supportive if they feel that the team leader is putting him/herself above the team. It is a climate of trust produced by honest. 4. Team members must know what is expected of them individually and collectively. Members base their success on trust and encourage all members to express their opinions. With this climate teams perform well. 2. After reading through the list. The team must have a results-driven structure. Members are very cautious about what they say and are afraid to ask questions. The team must have high standards that are understood by all. consistent and respectful behavior. Team members must know that the team leader has the position because they have good leadership skills and are working for the good of the team. The team must have a collaborative climate. open. Vague statements such as "positive attitude" and "demonstrated effort" are not good enough.without it. The team must receive external support and encouragement. 6. it should be clear what the difference is and which one would be ideal in a classroom and the workplace. they fail. 3. 8.. They may not fully understand what is • Teams Members work interdependently and work towards both personal and team goals. 5. Encouragement and praise works just as well in motivating teams as it does with individuals. and suggestions are rarely welcomed.
The team is able to concentrate more on their work and start to make significant progress. Everybody wants to resolve problems constructively. Members make a conscious effort to be honest. Emotional conflict is reduced as relationships become more cooperative. and learned what their roles are. but are still inexperienced with working as a team. There is not group support to help resolve problems. and conformity is valued more than positive results. There are actually stages of team growth and teams must be given time to work through the stages and become effective. Stage 2: Storming. Members may or may not participate in group decision-making.taking place in their group. • views. and questions. Members may have a lot to contribute but are held back because of a closed relationship with each member. • • • • • • Stages of Team Growth: It is important for teacher and students (the team members) to know that teams don't just form and immediately start working together to accomplish great things. Stage 3: Norming. Professional ethics . and in turn each member is able contribute to the group's success. By this stage the team members have discovered and accepted each other's strengths and weaknesses. During this stage team members accept the team and begin to reconcile differences. instructors can make team exercises extremely valuable learning experiences. Much is accomplished and team satisfaction and loyalty is high. Team growth can be separated into four stages. Members participate equally in decision-making. careful guidance. With well planned out tasks. and close observation. Members are open and trusting and many good ideas are produced because they are not afraid to offer ideas and suggestions. Stage 1: Forming. prioritize tasks and solve problems. Storming is probably the most difficult stage for the group. and listen to every person's point of view. members cautiously explore the boundaries of acceptable group behavior. some team exercises should be included in the classroom. Members see conflict as a part of human nature and they react to it by treating it as an opportunity to hear about new ideas and opinions. They are comfortable using decision making tools to evaluate the ideas. Members are bothered by differing opinions or disagreements because they consider it a threat. Members often become impatient about the lack of progress. respectful. Much of their energy is focused on each other instead of achieving the goal. Stage 4: Performing. Members are encouraged to offer their skills and knowledge. but each member understands that the leader might need to make the final decision if the team can not come to a consensus agreement. It is normal for little team progress to occur during this stage. They search for their position within the group and test the leader's guidance. Members may argue about the actions they should take because they faced with ideas that are unfamiliar to them and put them outside their comfort zones. When a team is forming. • Members do not trust each other's motives because the do not fully understand the role each member plays in their group. Since working as part of a team can improve learning and is a much needed skill in today's workplace.
This then. Do provide respect to others. 10. When you accept an assignment. customer. 2. us and ours. you and yours. A professional will not feel slighted if he or she acknowledges that he or she needs help. 4. Do not use words like me. When you accept an assignment. 5. they will (hopefully) treat you like one too. the customer and the profession. 8. Do not tell the client. 7. The concept of Professional Ethics is partly comprised of what a professional should or should not do in the work place. A professional never works at cross-purpose with the employer. Do return value to your customer (internal and external) in all business decisions 2. This means truly thinking of their beliefs and desires. and the contribution they make to the organization. he/she should treat all employees as professionals in their own right. customer. Do not steal from your employer. 6. Do be honest in your work by telling the client. It also encompasses a much greater part of the professionals life. avoidance of dishonest or fraudulent activity such as plagiarism and the professional development of the individual. Information Technology 9. 3. is work for the good of the community and mankind. and how the use of this knowledge should be governed when providing a service to the public. Do return value to your community locally and globally 3. If the employer wants respect from employees. Do things for the good of yourself. Do deliver quality in a timely fashion 4. Do ask for help in order to meet the project or task deadline. mine. Things that are included are concepts like: professional respect. Things We should Not Do: 1. Do not underestimate your capabilities INTERPERSONAL SKILLS . however small. Do start using words like we. Remember. if you treat someone as a professional. This concerns a professional's conduct and behaviour while carrying out their professional work. or boss that the task or project you are working on will not meet the target date. If a professional is to have ethics then that person needs to adopt that conduct in all of his dealings. or boss that you can do something when you cannot. Promote your profession i.e. Things to Do: 1. Another aspect of this is the enhancement of the profession and the industry within which the professional works. You are not a true professional if you don't deliver outcomes that satisfy all three of these areas.What is Professional Ethics? Professional ethics concerns the moral issues that arise because of the specialist knowledge that professionals attain.
instead of being overwhelmed by emotion. Smile – even when you don’t feel like smiling. It is how well you communicate with someone and how well you behave or carry yourself. The term "interpersonal skills" is used often in business contexts to refer to the measure of a person's ability to operate within business organizations through social communication and interactions. 7. experts recommend listening 80% of the time and only talking 20%. For instance.What Are Interpersonal Skills? Interpersonal skills are the skills that a person uses to interact with other people. 8. Think positively. People with good interpersonal skills can generally control the feelings that emerge in difficult situations and respond appropriately. are you busy? I have an urgent matter to discuss with you if you have the time at the moment. "Excuse me.' Often these evaluations occur in formal and informal settings. and enter the mindset to work well with others and maintain good relationships. As an illustration. Be cheerful and try to make others smile. Also they help people further their careers. Following these kinds of heuristics to achieve better professional results generally results in a professional being ranked as one with 'good interpersonal skills. Look for solutions ." This allows the receiving professional to make their own judgement regarding the importance of their current task versus entering into a discussion with their colleague.Interpersonal skills involve using skills such as active listening and tone of voice. it allows communication to be easy and comfortable. it is recommended that a professional use a deferential approach with language such as. Interpersonal skills are sometimes also referred to as people skills or communication skills. Praise and compliment people when they deserve it. 5. Have a sense of humour appropriate to your situation. Many people benefit from a good joke. Learn to listen. Be sensitive to others. Having positive interpersonal skills increases the productivity in the organization since the number of conflicts is reduced. When someone is telling a story. 9. 12. In informal situations. While it is generally understood that interrupting someone with an "urgent" request will often take priority. this includes not gossiping 6. don’t interrupt or try to upstage them with a story of your own. to interrupt someone who is currently preoccupied with the task of obtaining information needed immediately. 11. Do not criticise others or yourself. 2. 3. it is generally understood that communicating respect for other people or professionals within will enable one to reduce conflict and increase participation or assistance in obtaining information or completing tasks. ways to improve interpersonal skills: 1. 10. Be patient 4. Treat others and their experience with respect. they include delegation and leadership. allowing the receiver of the message to judge independently the request and agree to further interaction will likely result in a higher quality interaction. Interpersonal skills refers to mental and communicative algorithms applied during social communications and interaction to reach certain effects or results. Interpersonal skills are how people relate to one another.
17. Few people want to be around someone who is always down in the dumps. Treat your Team members and collegues as friends and not as strangers or subordinates. Bring people together. arrange to sit down with both parties and help sort out their differences. If coworkers bicker over personal or professional disagreements. try your best to act happy anyway. By taking on such a leadership role. Follow up on other people's suggestions or requests. When someone compliments you. in your own words. 3. Communicate clearly. Learn how to be an effective mediator. Take a step beyond simply bringing people together. 5. Make colleagues feel welcome when they call or stop by your office. “The people with whom you work reflect your own attitude. Avoid talking about others behind their backs. Pay close attention to both what you say and how you say it. In this way. Practice active listening. If you’re not naturally confident or happy.” 10 helpful tips for improving your interpersonal skills: 1. When you make a statement or announcement. don’t disagree or boast about it – simply say thank-you with a smile and move on. Acknowledge their happy milestones. this will achieve better results. what the other person has said. 2. Smile. they will grow to trust you. check to see that you have been understood. If you are suspicious. The positive energy you radiate will draw others to you. Treat everyone equally. To actively listen is to demonstrate that you intend to hear and understand another’s point of view. If folks see you as someone solid and fair. you know that you understood their meaning and they know that your responses are more than lip service. Observe what’s going on in other people’s lives. 6. your mood is contagious. A clear and effective . You will end up feeling better and so will the people around you. Find one positive thing about everyone you work with and let them hear it. Your coworkers will appreciate knowing that you really do listen to what they have to say. It means restating. Make eye contact and address people by their first names. unfriendly and condescending. Create an environment that encourages others to work together. When you’re unhappy.13. Do your best to be friendly and upbeat with your coworkers. Ask others for their opinions. Learn to appreciate. you will find these unlovely traits echoed all about you. Be appreciative. Don’t complain 15. Resolve conflicts. But if you are on your best behaviour. cheerful attitude about work and about life. Maintain a positive. 18. 4. Smile often. Work as Team not as an individual. 14. fake it until you generally possess the desired characteristics. Fake it ‘till you make it. If you let others know that they are appreciated. be helpful and not demotivate your team members. Pay attention to others. and express concern and sympathy for difficult situations such as an illness or death. you will garner respect and admiration from those around you. Say thank you when someone helps you. you will bring out the best in the persons with whom you are going to spend most of your working hours. they’ll want to give you their best. 16. 7. Be generous with praise and kind words of encouragement. and don't play favorites. and become someone who resolves conflicts when they arise. Beatrice Vincent once said.
Most people are drawn to a person that can make them laugh. vent to your personal friends and family. LEADERSHIP QUALITIES What Is Leadership? Leadership is nothing but the quality which makes a person stands out different from other ordinary employees. What is the Role of Leadership? You may have the following questions about your peer leaders. no matter what your age. which is fine if they can find a situation that requires that style of leadership. If you must verbalize your grievances. Don't complain. and who can handle pressure under different circumstances and a person who is always ready to fight for the rights of employee. A leader is useless without followers. and keep it short. Verbal eloquence projects an image of intelligence and maturity. Empathy means being able to put yourself in someone else’s shoes and understand how they feel. and associates. It is the followers who make a person as a leader and if required overthrow him. 8. Try to view situations and responses from another person’s perspective. and communities in partnerships that build programs to help children meet challenging standards? How do such leaders know when they are doing a good job? . If you simply have to vent about something. See it from their side. There is nothing worse than a chronic complainer or whiner. • • • • What do long-term school reform leaders view as their essential professional competencies? What do they see as their role in sustaining reform? How do they engage teachers. 9. Spare those around you. involves being able to adapt your leadership style according to the situation and the state of the team . those who are cut off from their own feelings are often unable to empathize with others. love for the employees. It is associated with such a person who has aggressiveness in speech and action.communicator avoids misunderstandings with coworkers. Humor them. collegues. Leadership Styles: Some people have one style of leadership. or else you’ll get a bad reputation. 10. families. Don’t be afraid to be funny or clever. Flexible leadership. however. This can be accomplished through staying in touch with your own emotions. save it for your diary. people won’t put much weight on your words or opinions. If you tend to blurt out anything that comes to mind.eg: taking charge when a team is forming but playing the role of coach when a team is managing itself well. Use your sense of humor as an effective tool to lower barriers and gain people’s affection.
. as well as to direct his or her actions and those of the team toward the goal." A leader must be able to communicate his or her vision in terms that cause followers to buy into it. only opportunities to achieve something great. A leader must have the trust of followers and therefore must display integrity. well-controlled emotions. and empathy strength of character. vivid picture of where to go. A magnanimous leader ensures that credit for successes is spread as widely as possible throughout the company. wisdom. reliability. Dedication means spending whatever time or energy is necessary to accomplish the task at hand. said. . leaders must also share it and act upon it. Such an individual can be trusted because he or she never veers from inner values. A person of integrity is the same on the outside and on the inside. A leader who is centered in integrity will be more approachable by followers. But it’s not enough to have a vision. A leader does not suffer “analysis paralysis” but is always doing something in pursuit of the vision. This sort of reverse magnanimity helps other people feel good about themselves and draws the team closer together. To spread the fame and take the blame is a hallmark of effective leadership. common sense. articulate the vision. leaders can show followers that there are no nine-to-five jobs on the team. humor. Jack Welch. By setting an excellent example. A leader inspires dedication by example. and an absence of tantrums and harsh outbursts are all signs of integrity. former chairman and CEO of General Electric Co. predictable reactions. A leader with vision has a clear. A good leader must have the discipline to work toward his or her vision single-mindedly. general maturity. as well as a firm grasp on what success looks like and how to achieve it. patience. Conversely. sensitivity) The Top 10 Leadership Qualities: Leadership can be defined as one's ability to get others to willingly follow. doing whatever it takes to complete the next step toward the vision. trustworthiness. Magnanimity means giving credit where it is due. Integrity is the integration of outward actions and inner values. "Good business leaders create a vision. passionately own the vision and relentlessly drive it to completion.Dimensions of Sustaining Leadership: • • • • • Partnership and voice Vision and values Knowledge and daring Savvy and persistence Personal qualities (passion. creativity. Action is the mark of a leader. inspiring others to do the same. as passion is contagious. a good leader takes personal responsibility for failures. He or she must communicate clearly and passionately. Every organization needs leaders at every level. even when it might be expeditious to do so. Honest dealings.
. Creativity gives leaders the ability to see things that others have not seen and thus lead followers in new directions. A humble leader is not self-effacing but rather tries to elevate everyone.Leaders with humility recognize that they are no better or worse than other members of the team. Creativity is the ability to think differently. It seems that being underassertive or overassertive may be the most common weakness among aspiring leaders. “What if … ?” Possibly the worst thing a leader can say is. published by the APA (American Psychological Association). Humor is a form of power that provides some control over the work environment. humor fosters good camaraderie. He or she must avoid leaping to conclusions based on incomplete evidence. The most important question that a leader can ask is. they reward a leader with loyalty and dedication. according to a study in the February 2007 issue of the Journal of Personality and Social Psychology. ” Fairness means dealing with others consistently and justly. “I know this is a dumb question . When people feel they that are being treated fairly.. and he pursued a “follower-centric” leadership role. as well as to defuse hostility. And simply put. Openness means being able to listen to new ideas. Mahatma Gandhi is a role model for Indian leaders. it is the ability to clearly state what one expects so that there will be no misunderstandings. Leaders with humility also understand that their status does not make them a god. A leader must be assertive to get the desired results. Rather. Many leaders have difficulty striking the right amount of assertiveness. Openness builds mutual respect and trust between leaders and followers. to get outside of the box that constrains solutions. Effective leaders know how to use humor to energize followers. Along with assertiveness comes the responsibility to clearly understand what followers expect from their leader. Assertiveness is not the same as aggressiveness. Good leaders are able to suspend judgment while listening to others’ ideas. A sense of humor is vital to relieve tension and boredom. even if they do not conform to the usual way of thinking. A leader must check all the facts and hear everyone out before passing judgment. and it also keeps the team well supplied with new ideas that can further its vision. as well as accept new ways of doing things that someone else thought of. Ten Basic Skills of Outstanding Leadership • Integrity • Vision/strategy • Communication • Relationships • Persuasion • Adaptability • Teamwork • Coaching and Development • Decision-making • Planning Leadership Continuum: .
Principles of Leadership: .
attributes. Analyze the situation. you will be able to employ your organization. Make sound and timely decisions .By developing a team spirit. Note that later chapters in this guide expand on these and provide tools for implementing them: 1. 10. REFERENCE: www. Ensure that tasks are understood. 1983). We must become the change we want to see .Mahatma Gandhi 6. and accomplished . and do. etc. Train as a team . take corrective action. know. Use the full capabilities of your organization . etc. to its fullest capabilities. 3. department. formal classes. know. reflection. Set the example . Know your people and look out for their well-being .. and interacting with others. Keep your workers informed . and planning tools. 4. 7. Army.Google. department.Communication is the key to this responsibility.Although many so called leaders call their organization. 5. follow these eleven principles of leadership (U. but also seniors and other key people. supervised. you have to understand your be.com .they are just a group of people doing their jobs. Develop a sense of responsibility in your workers .Help to develop good character traits that will help them carry out their professional responsibilities. 2. Seeking self-improvement means continually strengthening your attributes.To help you be. And when things go wrong.Be a good role model for your employees. 9. They must not only hear what they are expected to do. and do.Search for ways to guide your organization to new heights. This can be accomplished through self-study. Seek responsibility and take responsibility for your actions . section. section. a team.wikipediasearch.In order to know yourself.S. decision making.Know human nature and the importance of sincerely caring for your workers. Be technically proficient . but also see.. they always do sooner or later — do not blame others. they are not really teams.As a leader.com www. Know yourself and seek self-improvement . you must know your job and have a solid familiarity with your employees' tasks. and move on to the next challenge.Know how to communicate with not only them. 11. 8.Use good problem solving.
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