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a) The role of the counsellor

1. What is counselling? b) A metaphor for the counselling process

a) Respect
2. Counsellor's values, ethics and b) Genuineness or congruence
attitudes c) Empowerment and self-responsibility
d) Confidentiality
e) Diversity sensitivity
Counselling principles and skills

3. Four fundamental questions clients

a) Q1: What is going on in my life?
should ask themselves
b) Q2: What do I need or want?
c) Q3: How do I get what I want?
d) Q4: How do I make all this happen?
Chapter 12:

4. Four phases of counselling a) P1: Relationship building

b) P2: Helping the client tell his or her story
c) P3: Developing an increased understanding of the problem
d) P4: Intervention or action
e) Termination of the counselling session

a) Attending
5. Basic communication skills
b) Listening
c) Basic empathy
d) The use of silence
e) Probing of questioning
f) Clarification
g) Reflective commenting
h) Summarising
6. Advanced communication skills i) Integrating communication skills

7.Referral skills
a) Advanced empathy
b) Immediacy
8. Record Keeping c) Helper self-disclosure
d) Information sharing, suggestions and recommendations
9. Supervision
a) The African perspective on health, illness and healing
10. Counselling in Africa b) A philosophy of holism
c) Similarities and differences in counselling contexts