You are on page 1of 59

Growing with Standards

A Guide for SMEs


Editorial Team

Susan Chong
Director
Standardisation Division Published by SPRING Singapore
2 Bukit Merah Central
Winston Wong Singapore 159835
Senior Manager Tel: (65) 6278 6666
Standardisation Division Fax: (65) 6278 6667
E-mail: queries@spring.gov.sg
Estelle Koh Website: http://www.spring.gov.sg
Manager
Corporate Communications © 2009 SPRING Singapore

Geraldine Tan All rights reserved. No part of this


Manager publication may be reproduced,
Standardisation Division stored in a retrieval system, or
transmitted in any form or by any
copy editing Team means, electronic, mechanical,
photocopying, recording, or
Ho Chow Pheng otherwise, without the prior
Head permission of the publisher.
Corporate Communications
Information correct as of date
Estelle Koh of publication
Manager
Corporate Communications I SBN 981-415 0-10-X
Growing
With Contents
Standards: CHAPTER 1
A Guide For SMEs
An Overview
On
Standards 03

CHAPTER 2

The Benefits
Of
Standards CHAPTER 3

Introducing
Standards Into
Your Business CHAPTER 4

Sharpening
Your
Competitive
13 17 Edge 23

CHAPTER 5

Partnerships
for Growth
CHAPTER 6

Success Stories

Appendices
27 31 45
Standards like SS 528 series of standards on Personal
Fall Arrest Systems can help prevent industrial accidents
arising from working at heights.
03
CHAPTER 1

An Overview On
Standards

Standards are found everywhere. You may not be aware of it, but we
encounter some form of standards in our daily lives. For example, have
you ever wondered why all credit cards are of the same thickness and
can be read by card readers all around the world? Why do you need
to only specify a paper size e.g. A4 or B3 and you will get the same
dimensions wherever you are in the world? Imagine how difficult it
will be for photocopier manufacturers and customers if there were no
standardised paper sizes. Or just think of the storage problem if different
countries choose to arbitrarily use paper of non-standard sizes.
The SS 536 : 2008 Code of Practice for the Safe
Use of Mobile Cranes provides important information
and guidelines on the use of mobile cranes.

“In a nutshell, standards provide vital


information for buyers and suppliers to
understand product or service requirements
for their target markets.”

An Overview On Standards
An Overview On Standards 5

Most of us tend to take standards in standards and industry standards which


the products and services we use for when become generally accepted and
granted. But if these standards were used widely, are often called de facto
not in place, we would all soon notice standards.
it. Without standards, how would you
be able to share files from your smart A formal technical standard is usually a
phones? In extreme cases, the use of formal document with requirements for
non-standardised products may even uniform engineering or technical criteria,
be dangerous. How would you know if methods, processes and practices.
something as innocent as a baby’s toy is Technical standards could be developed
safe to buy? How would you know if fire privately or unilaterally by a company,
doors will protect you in a fire and if your regulator, military, etc or developed by a
medication is safe for consumption? standards organisation.
How would you know which safety shoe
or helmet is reliable? Voluntary technical standards are
developed by standards organisations.
The use of standards is becoming more These are developed by committees
important for trade around the world made up of experts from various
as it opens doors for your business. It interested parties ranging from
helps to instil a sense of confidence businesses and industries to consumers
in your product or service. Regulators of a particular material, product, process
around the world are also increasingly or service.
using technical standards as supplier
requirements. International standards Diverse views and expertise from
therefore have a national economic national representatives of manufac-
benefit besides ensuring safety and turers, suppliers, government bodies,
quality and protecting the environment. research organisations, academia
Taking notice of standards and and consumers are obtained and the
complying with standards will help you standard is then subject to a period of
become more competitive in many more public enquiry and full consultation.
markets around the world. The final standard then represents a
current consensus on best practices.1
What Are Standards? These voluntary standards may become
A standard is a published document that mandatory when adopted by govern-
has a technical specification to be used ment authorities.
as a rule, guideline or definition.
1
Consensus decision-making is a group decision
National standards and international making process that not only seeks the agreement
standards are the focus of this Guide. of most participants, but also the resolution or
Other types of standards are company mitigation of minority objections.
Technical standards can be: With standards, your business can
• A standard specification for an item, also overcome technical regulations
material, component, system or service that can pose barriers to your markets
which is often used for procurement overseas. Company involvement in the
• A standard test method to produce development of standards has also
a test result that is often used as enabled many companies to market
evidence of compliance to a standard their innovations across borders.
by customers
• A standard practice or procedure for Whichever area your business is in,
performing operations or functions whether you are an SME or MNC,
• A standard definition, which is standards bring tangible benefits to
terminology that has been formally help your business grow. Our Success
established for fast and accurate Stories in Chapter 6 showcase
communication examples of companies that have
benefited from the adoption of
Why Standards Are standards. It has enhanced their
Important For Consumers And business, and in the process also led
Businesses to higher productivity and customer
Standards provide guidance in areas satisfaction.
that may include the design, use or
performance of materials, products, Is It Compulsory To Implement
processes, services and systems. As Standards?
a result, standards make life easier In general, compliance with standards
and more efficient as well as increase is voluntary. However, some standards
reliability and safety in the goods or are adopted by government bodies as
services that we use. regulations, referred to in legislation or
used for administration of requirements
Businesses need standards to make by regulators. Mandatory standards are
the development and manufacture of usually used to govern health, safety and
products or the provision of services, environmental issues.
safer, less costly and more efficient. It also
ensures they meet customers’ and export Where food is concerned, countries
requirements. They help companies to could have very strict food safety guide-
operate with higher confidence, build lines to protect consumers and public
more efficient supply chains at lower health. Standards, like the internationally
costs, improve customer service and recognised Hazard Analysis Critical
hence provide a competitive edge over Control Point or HACCP standard, help to
their rivals in the marketplace. ensure food safety throughout the food

An Overview On Standards
An Overview On Standards 7

production process and are required Standards Statistics


before food like meat and seafood can ✦ Singapore has 712 standards in
enter certain countries. use by industry

While many standards are voluntary, ✦ Some 75% of Singapore Standards


companies still choose to use them are voluntary while 25% are
because they provide clients and mandatory
customers the assurance of not only ✦ As the national standards body,
safety but also provide a stamp of SPRING Singapore collaborates
quality. Furthermore, some voluntary closely with about 1,300 standards
standards are also used as part of the partners who sit in 140 committees
tender process such as those practised
by the construction, food and medical ✦ Singapore industry is given an
device industries. opportunity to shape international
standards to reach international
How Are These Standards markets through:
Developed? - Active participation in 38
Standards are developed by recog- International Organisation
nised standards bodies. For example, for Standardisation (ISO)
SPRING Singapore, being the appoint- standards committees and seven
ed national standards body, admini- International Electrotechnical
sters the Singapore Standardisation Commission (IEC) standards
Programme, where committees with committees
experts from industry, businesses,
- Singapore industry’s leadership
research institutions, academia,
positions in eight international
government bodies and consumers
standards committees
develop Singapore Standards.

Four Types of Standards


1. Company standards are developed 3. National standards are developed by
by and for the company concerned. relevant stakeholders, technical, academic
and government experts as well as
2. Industry consortia standards are researchers and industry associations.
set and documented by companies in After national consenus is reached, the
specific industry sectors. national standard is published.

4. International standards are developed


and published after international
consensus by participating countries is
reached.
SS 537-1 : 2008 Code of Practice for the Safe Use
of Machinery provides comprehensive guidelines for
safeguarding the dangerous parts of machinery and
safe work practices.

An Overview On Standards
An Overview On Standards 9

Should My Business Use


International Standards?
Recognised international standards On the other hand, if you are looking
bodies such as the International to expand overseas, compliance to
Organization for Standardization (ISO) international standards, or the standards
and the International Electrotechnical of your target country, may be more
Commission (IEC) facilitate the useful to your business.
development of international standards.
International standards can help If your company is planning to venture
to facilitate cross-border trade and overseas, you should keep a close
reduce export barriers by doing away watch on the developments of inter-
with compliance to different national national standards in your industry.
standards. International standards also When an international standard
help transfer of knowledge of new becomes widely adopted, it can make
technology. a major impact on your company’s
business and operations as well as affect
However, if your market is in Singapore buyers’ acceptance of your products or
only, locally adopted standards services. Hence, participating in the
will serve you better as they would development of relevant international
have taken into consideration the standards can help to ensure that your
Singapore environment, infrastructure business needs are considered.
and regulatory requirements. Many
international standards have been
adapted for local use in Singapore
under the Singapore Standardisation
Programme. The direct use of inter-
national standards is preferred and
adapted only if necessary for use locally.

“The facilitation of the development,


promotion and implementation of international
standards required by industries is a prime
objective of SPRING Singapore as the national
standards body.”
International Standards Setters
The World Trade Organization (WTO) encourages alignment to ISO, IEC and
ITU standards as these are considered international standards and less likely
to become technical barriers to trade. As for the Codex Alimentarius, it is
recognised by the WTO as an international reference point for the resolution of
disputes concerning food safety and consumer protection.

The four main international standards bodies are:

1. International Organization for as advance the development of


Standardization ( ISO) communications technology through
The ISO is a network of the national its standards. Its membership includes
standards institutions representing 191 governments, known as Member
162 countries. It is the world’s largest States and 564 organisations, known
standards organisation. The ISO’s as Sector Members.
principal activity is the development of
international technical standards. The 4. Codex Alimentarius Commission
Joint Technical Committee of ISO and The Codex Alimentarius Commission,
IEC (ISO/IEC JTC 1) is focused on the created by the Food and Agriculture
development of information technology Organisation (FAO) and the World
standards. Health Organisation (WHO), develops
food standards, guidelines and related
2. International Electrotechnical texts such as codes of practice under
Commission ( IEC) the Joint FAO/WHO Food Standards
The IEC is the leading global Programme. The main objectives are
organisation that prepares and to protect the health of the consumers,
publishes international standards for ensure fair trade practices in the food
all electrical, electronic and related trade and promote coordination of all
technologies worldwide. There are 76 food standards work undertaken by
member country bodies participating international governmental and non-
in IEC. governmental organisations.

3. International Telecommunication Codex Alimentarius is Latin for “food


Union ( ITU ) code” and there are 180 country
The ITU helps to coordinate the smooth members of the Codex Alimentarius
operation of telecommunication Commission.
networks and services, as well

An Overview On Standards
An Overview On Standards 11

How Does Singapore Keep


Track Of International Standards
Development?
Singapore is a member in all four of
these international standards bodies
with SPRING Singapore holding
Singapore’s memberships in ISO and Where feasible, Singapore Standards
IEC2. Thus, Singapore is able to access are aligned with international standards
information on the available ISO and to facilitate access for Singapore goods
IEC standards committees. Participation and services to overseas markets. So far,
in these committees is through the about 99.4% of the Singapore Standards
formation of a Singapore national have been aligned to international
committee to mirror the international standards.
standards committee. Singapore
representative(s) can attend these SPRING Singapore also actively
international standards committee supports the use of relevant international
meetings to provide Singapore’s standards by industry and works closely
opinions and positions. with industry partners to promote inter-
national standards. ISO standards for
To date, three standards submitted the logistics industry and for the medical
by Singapore have been incorporated device industry are some standards
into three completed international which were piloted to determine the
standards, for three industries namely adoption benefits so as to encourage
the exhibition industry and security wider industry adoption.
industries for infocomm and freight
containers. As a result of our 2
The Infocomm Development Authority of
strategic participation in international Singapore holds the membership for ITU while
standardisation activities, Singapore is Agri-Food and Veterinary Authority of Singapore
better able to nurture enterprise growth holds the membership for Codex Alimentarius
and innovation. Commission.

“The HACCP standard is the platform driving our growth.


Introducing HACCP into our company operations has
enabled our firm to retain our competitive advantage in
our field. Tangible results are not only in the growth of
sales (15%), but also much cost savings ($40,000) through
reduced wastage and inventory obsolescence.”
Mr Cheong Chung Kin, Chief Executive, Win Sin
SS 508 series of standards on Specifications
for Graphical Symbols provides a systematic
approach for the visual layout of safety signs.
13
CHAPTER 2

The Benefits Of
Standards

Standards are important for both the development and expansion of


your business. Market entry may not be even possible for local markets
without standards as you may face regulatory barriers or a mismatch of
your product with current market standards.

Whichever business you are in, implementing standards can give


you a competitive advantage and increase your business footprint in
new markets.
The SS 529 : 2006 standard on Smart Card Identification
specifies the data structure, security and application protocol
for secure use of smart cards with personal identification data.

The Benefits Of Standards


The Benefits Of Standards 15

1
Increase Your Sales And
Market Share
Products and services which comply the shelf life of the product and
to standards give confidence and reduce wastage along the supply chain,
assurance to customers. Many multi- which translates to lower business
national companies (MNCs) require costs.

4
their suppliers to meet certain national,
or global standards on top of their
own requirements before any business
Transfer Of Technology And
transactions can take place.
Know-how

2
As every new technical standard
often contains technology and know-
Improve Business Efficiency how, you and your staff will benefit
Through Better Supply Chains from the knowledge contained in the
A secure and efficient supply chain standard. The Amendment to CP 5
with strong links and free from in 2008 is a good example. Used by
incidents involving terrorism, thefts electricians, technicians and engineers,
and damage, is key to a company’s it contains technical know-how on the
viability and profitability. For example, best practices for the change of cable
the ISO 28000 series of standards colour codes and for the connection
on Supply Chain Security allows you of solar installation to the electrical
to identify and strengthen the gaps in grid. Getting involved in the develop-
your supply chain, hence enabling your ment of such standards will give your
business to establish a secure supply company’s personnel opportunities
chain partnership with your local or to obtain early information of these
international partners. changes from the committee experts.

3
Reduce Your Business Costs
Standards can enhance your
5
Improving The Quality Of Your
Products And Services
company’s productivity and efficiency The quality of your company’s products
and make your business more and services can be greatly enhanced
profitable. By following standards, by the use of standards which would
your business will be able to minimise lead to fewer rejects or recalls. This
wastage of resources and reduce costs. results in less wastage, higher customer
For example, the Technical Reference satisfaction and retention.
for Cold Chain Management of Vege-
tables or TR 24 : 2007 helps to increase
The SS 531 : 2008 series of standards on Indoor and
Outdoor Lighting of Work Places provides lighting
requirements for visual comfort and work performance.
17
CHAPTER 3

Introducing
Standards Into
Your Business
Standards are used in the design and manufacture of many products
and services ranging from chemical, electrical, engineering, construction
to food and medical industries. Businesses have long used standards
to maximise their production, optimise their management systems as
well as ease market acceptance by conforming to safety, health and
environmental requirements.

You can make standards work for you too, by finding and implementing
the right standards for your business – it is not as expensive or complicated
as you might imagine.
Organisations with the ISO 13485 : 2003 standard on
Quality Management Systems for Medical Devices have
proven their ability to consistently provide medical devices
and related services that meet regulatory standards.

Introducing Standards Into


Your Business
Introducing Standards Into Your Business 19

Which Standards Should I Use? Toppan Leefung Pte Ltd (formerly


You can seek advice on the relevant known as SNP Corporation Pte Ltd)
standards to use for your business from is SPRING Singapore’s appointed
your industry association, regulatory sales vendor for the sale of Singapore
body for your industry or SPRING Standards and international / overseas
Singapore. SPRING Singapore’s stan- standards that SPRING Singapore can
dards website at www.standards.org.sg sell in Singapore. Toppan Leefung can
provides you with the latest information help you source for both overseas and
on the standards developed for a wide Singapore Standards, depending on the
spectrum of industries. needs of your business and you may
buy, browse and make enquiries on
To search online for standards to standards with them. Toppan Leefung
purchase, please visit our eshop at can be contacted at:
www.singaporestandardseshop.sg. Toppan Leefung Pte Ltd
It provides a complete list of available
standards in Singapore. Singapore 1 Kim Seng Promenade #18-01
Standards are available in both hard Great World City East Tower
copy and electronic copy. Information Singapore 237994
on ISO and IEC standards and a selection
of widely used overseas standards are Operating Hours:
also available on the eshop. Mon to Fri: 9.30am to 6.00pm
Closed on Saturdays, Sundays and
Public Holidays

Customer Service
Hotline: + (65) 6826 9691
Fax: + (65) 6820 3341
Email: singaporestandardseshop@
toppanleefung.com
What If There Are No Singapore
Standards In My Area Of
Interest?
International standards, such as ISO
and IEC standards, are always available
to provide a robust backbone for your
business. If you plan to export your
goods overseas, you will need to check
which are the standards you must adhere
to in that country.

How Do I Implement Standards


In My Company?
To ensure that the standard is You may also wish to engage a
used correctly, all the contents and consultant to help you with the
requirements in the standard must be implementation of the standard.
carefully read and understood. You may SPRING Singapore will also be able to
even need to consider changing certain help you bring together your supply
aspects of your products, services chain partners and other members of
or processes to accommodate the your industry for a joint implementation
standard’s requirements. project.

TR 24 : 2007 on Cold Chain Management of Vegetables covers the


proper management of vegetables from harvesting to distribution
and sale, to ensure their freshness and safe consumption.

Introducing Standards Into


Your Business
Introducing Standards Into Your Business 21

How Will I Know If My Product, Keeping Up


Service, Process Or System After implementing these standards,
Meets The Standard? you may find that new or revised
You could either perform some tests standards have been released in the
or engage an independent testing or market. Some standards are revised to
certification body to determine if your keep up with changing world trends,
products or systems meet the standard. technology changes, industry shifts,
Once your company conforms to the regulatory requirements, new market
standard, the testing or certification body information, consumer demographics,
will issue you a certificate. etc. With these new developments, you
may then need to upgrade to the most
If you are exporting your goods current version of the standards that
overseas, be sure to be certified to a affect your business.
standard that is recognised and accepted
in the countries you are exporting to. Keeping track of the latest standards not
It is also important that the testing or only puts you at the forefront of industry
certification body is recognised in that and business developments, but helps
country. you maintain or increase your market
share for your products or services.
My Products Have Met The
Standards. What’s Next?
You can promote your company’s
compliance to standards in various ways.
These include using your corporate
website, marketing collaterals, packaging
and business stationery including name
cards to promote that you have complied
with the standard. Such marketing
efforts will give your customers greater
confidence when they purchase your
products and services. Ultimately, this
will help to increase your sales.
SS 507 : 2008 on Information and Communications
Technology Disaster Recovery (DR) Services provides
a basis for DR services certification, and is important
for the protection of business data.
23
CHAPTER 4

Sharpening
Your Competitive
Edge

Through Standards Implementation for Productivity (SI P) pilot projects,


SPRING Singapore helps companies build up their competitive edge so
that they can stand out from the crowd.

SPRING Singapore works closely with various industry associations


which act as project managers for these pilots to determine the benefits
of the use of standards that have a high impact on productivity and
competitiveness. For small businesses and their partners, SIP is a good
path to take to enhance your competitiveness and productivity.
Standards Implementation For
Productivity (SIP) Pilot Projects
SPRING Singapore brings together major SMEs which have participated in SIP
players, SMEs and other stakeholders in pilot projects have reaped tangible
the industry’s supply chain to participate benefits such as cost reductions, better
in SIP projects. connectivity and improvements in
productivity, quality, safety and health.

Co-funding of SIP pilots is also available


to encourage and speed up the adoption
of standards for your industry, particularly
among SMEs. Pilot projects can involve
both large and small companies. Some
companies have reaped more than $20
million savings through their participation
in these pilots.
SIP pilot projects cover both the
manufacturing and services sectors. Pilot projects can involve both large
International, national and widely and small companies and have achieved
accepted industry standards can be the 10 times returns of the grant amount
used in these pilots. for the projects.

“SPRING Singapore works closely with


industry associations to encourage the use of
standards with a high impact on productivity.
For small businesses and their partners,
Standards Implementation for Productivity (SIP)
projects are a good way to enhance industrial
competitiveness and productivity.”

Sharpening
Your Competitive Edge
Sharpening Your Competitive Edge 25

Companies Which Have Benefitted From SIP Pilot Projects


Pallet Standardisation for the Fast
Moving Consumer Goods (FMCG)
Industry
Work on standardising pallet sizes in Standard for Computer-Aided
Singapore was initiated by leading Design
members in the industry in 1999 as The use of CP 83 Parts 1 to 5, Code
part of efforts to improve operational of Practice for Computer-aided
efficiency. It sought to reduce the 16 Design (CAD), resulted in substantial
sizes of pallets in use by the FMCG savings for the construction industry,
industry in Singapore to just one size. many which are made up of SMEs.
The pilot study showed that among A survey on the benefits of having
the tangible benefits gained was a standardised rules for the naming and
155% internal rate of return (IRR) on layering for CAD drawings showed
the financial investment in the project that data re-entry was significantly
over five years on a recurrent basis. reduced. Based on an estimate of
More than 300,000 standard pallets 800 major fresh projects for the
are currently in use, resulting in savings industry per year, the extrapolated
of $7.8 million per year for the FMCG manpower savings for the whole
industry. industry each year was estimated
to be $2.4 million. This standard is
Cold Chain Management of Milk and now used widely by building and
Diary Products Standardisation construction industry professionals.
The successful trial implementation of
the Singapore Standard for Cold Chain
Management for Milk and Dairy Products “At FairPrice, fresh food such as
or CP 95 : 2002 extended the average fruits and vegetables are handled
shelf life of milk and dairy products through a stringent and well-
being by over 30% — from 18 to 24 executed cold chain management
days. Better handling of these products system. The strict guidelines that
enable them to be kept on the shelves FairPrice observes on temperature
until their expiry dates. This benefits control guarantees that we bring
consumers as well as manufacturers the freshest foods possible to our
and retailers. The Singapore Standard customers.”
is currently being used by a number Mr Tan Kian Chew
of major retailers and their suppliers. Group CEO of NTUC
Fairprice Co-operative Ltd
SS 510 : 2005 is the Code of Practice on Safety
in Welding and Cutting to help minimise risks involved
with using high-heat welding and cutting equipment.
27
CHAPTER 5

Partnerships
For Growth

Your business can benefit from standards development too. Early


alerts on impending standards requirements and networking opportunities
with national and international experts on global industry trends helps
you pre-empt market requirements and stay ahead of your game.
We welcome companies of all sizes to join us in shaping the standards
of tomorrow.
The amendment to CP 5 : 1998
standard on the Code of Practice
for Electrical Installations provides
an important revision of cable core
colours for wiring, to keep in line
with international standards.

Standards Partners
“Participating in the drafting of the new Singapore Standard on Emergency Alarm
and Communication Systems has given me an in-depth understanding of the current
and upcoming industry practices locally and internationally. Being a SME with limited
resources, the opportunities to access and review other standards as well as the
knowledge contributed by other industry experts, have enhanced my company’s
products to meet local and international requirements. Because of this, my company
has gained a sharper competitive edge and are more recognised now.”

Mr David Goh, Managing Director, Vanguard Fire Systems Pte Ltd

Mr Goh is one of 1,000 partners — from the public and private sectors —
who play an active role in standards development. By chairing the Working
Group on Emergency Voice Communication System in Buildings, he helped
develop and launch the SS 546 : 2009 Code of Practice for Emergency Voice
Communication System in Buildings. His company, Vanguard Fire Systems Pte
Ltd, a small and medium-sized enterprise in the fire prevention and protection
industry, gained a headstart on implementation of crucial standards affecting
his industry.

Partnerships For Growth


Partnerships For Growth 29

Your business will stand to benefit from Shaping The Standard During
your participation in both national and Public Enquiry Stage
international standards development. You can also take part in shaping the
The benefits include: draft standards during the public
• Early alerts on impending standards comment period when the public and
requirements to pre-empt regulatory relevant stakeholders are given an
or market requirements opportunity to provide feedback on
• Information from your standards the draft standards before it is finalised.
partners on upcoming market and Draft standards are circulated for public
industry developments affecting your comments prior to their finalisation,
industry gazetting and publication.
• Opportunities to facilitate the market
access of your products or services Take this opportunity during the public
• Access to both national and inter- comment period to provide feedback on
national industry experts and leaders areas which affect you and your industry.
for networking and market intelligence The contents of the standards are drafted
opportunities by national representatives from the
industry, professional trade and industry
As a partner in standards development, associations, academia and government
you too can be involved in one of the 55 agencies. By adding your voice to the
Technical Committees and 75 Working drafts, you can influence the standards
Groups under SPRING Singapore’s to the benefit of your company and your
standards committee. You will play an industry.
important role in shaping the standards
that affect your business, and keep
abreast of global industry trends.

Be A Standard Setter To Open


Markets
If your company has developed an
original product, process, service or
management system, your company
could also consider setting a national or
international standard that would open
markets for your industry.
The SS 540 : 2008 for Business Continuity Management provides
a framework and guidelines to help companies enhance their
preparedness so as to minimise the impact of any disruptions and
ensure business resilience.
CHAPTER 6

31
Success Stories

Standards can bring about considerable value to your business.


It can provide cost savings, new customers, market differentiation,
lower risks and support product innovation, all of which can make the
difference to your organisation’s growth and survival. Use standards to
become more competitive today.
Food Safety That Makes Business Sense

One of Singapore’s leading supplier


of fresh chicken products, KSB
Distribution Pte Ltd, was the first
chicken slaughterhouse to obtain the
HACCP certification under a SPRING
Singapore initiative; as well as one of
the first companies to be selected as
a Food Safety Partner by the Agri-
Food & Veterinary Authority (AVA) of
Singapore.

HACCP, which stands for the Hazard


Analysis and Critical Control Point
system, refers to the global Codex
standard or Singapore Standard, SS
444 : 1998 on Hazard Analysis and
Critical Control Point (HACCP) System
and Guidelines for Its Application. It
identifies where potential hazards might
occur during food production processes
and puts into place stringent actions to
prevent them from occurring.
Chew Keng Wah, Chief Operating Officer,
In other words, it puts in place measures Elite KSB Holdings
that go beyond the traditional "touch,
see and smell” approach towards “To us, it was not just a matter of abiding
food inspection with emphasis on the by government regulatory standards
prevention of possible contamination but it’s a business decision as well as to
in the various stages of production and ensure that all our staff are familiar with
transportation. safe practices at all times when handling
food so as to prevent occurrences of food
In fact, KSB, a subsidiary of Elite KSB safety breaches. In the food business,
Holdings, which is listed on the Singapore food safety is the primary concern above
Exchange, had the food safety measures all others since public health or even
in place in 2002. Chew Keng Wah, the lives are at stake, not to mention the
Chief Operating Officer of Elite KSB reputation of the company.”
Holdings remarked, “This was at least
two years ahead of the deadline set by The management has also implemented
the AVA for HACCP implementation by a quality management system that is ISO
all slaughterhouses.” 9001 : 2000 certified to complement its

Success Stories
Success Stories 33

HACCP-certified food safety system. KSB 4 degrees Celsius even when they are
has also engaged PERGAS Cooperative, loaded onto the company’s refrigerated
the commercial arm of the Association trucks, while thawing of imported frozen
of Muslim Scholars and Teachers, to chicken parts is done under controlled
ensure daily compliance of its products temperatures over a three-day period
with halal requirements for Muslim according to HACCP requirements.
consumption.
“Bacteria growth thrives at tempera-
KSB goes the extra mile to make sure tures between 4 and 60 degrees Celsius
that all its staff receive the Basic Food and under abundance of oxygen. Apart
Hygiene training that is complementary from controlling temperature, we also
to the HACCP food safety system. Staff use vacuum packing to help prolong
that have undergone the courses are shelf life. A more effective but more
also encouraged to attend refreshers expensive packaging called Modified
when new employees are being Atmosphere Packaging (MAP) involves
trained. using special packaging material that
contains inert gases between layers
“With the HACCP system, there is also a of film to prevent contact with oxygen.
reduction in wastage from food spoilage. Products packed with MAP have a
A well-managed cold chain system longer shelf life of up to 7 days,” said
means not just safe products, but also Mr Chew.
better quality products that last longer.
This is important to our customers, With such quality systems in place,
which include major supermarket chains KSB has been able to enjoy increased
such as Cold Storage, NTUC FairPrice sales as well as enlarge its customer
and Shop N Save”, said Mr Chew. base. About 50% of its output is
shipped daily to supermarket outlets
He added that such reassurances are with the rest shipped mainly to wet
crucial given the fact that KSB slaughters markets, chicken rice stores and
between 30,000 and 40,000 live chickens domestic F&B outlets.
daily (three times that volume for festive
seasons) and delivers to more than 400 The company also provides value-added
locations each day, most by 7 a.m. products to supermarkets such as
marinated chickens and other meats for
With its state-of-the-art equipment, the barbecues or ready-to-cook packages. It
company’s machines can even trace also acts as a third-party slaughterhouse
any whole chicken to its organ parts, for other smaller poultry suppliers.
should any defect be found in any of the Mr Chew estimates that KSB processes
chickens’ internal organs. At KSB, whole approximately 25% of Singapore's daily
poultry and chicken parts are kept below demand for fresh chickens.
DART Raced To Develop e-Passport Reader Software

Governments around the world have the Joint Committee of the International
started to develop biometric passports Organization for Standardization (ISO)
as part of their relentless efforts to tackle and International Electrotechnical
terrorism. One local company, Digital Commission (IEC) (JTC1) — to look into
Applied Research and Technology Pte the standardisation of contactless smart
Ltd or DART, has developed software passports with biometrics inside the
with the international standards being chip.
used to test e-passport readers.
Singapore is an active member of this
Biometrics technology has gained new subcommittee and its working groups.
ground since September 11. The United The Cards and Personal Identification
States government advocated that all Technical Committee (CPITC) of the
visitors entering the US must carry Information Technology Standards
passports imbedded with contactless Committee, an industry partnership
smart card chips by October 2006. These supported by SPRING Singapore and
chips contain the personal identification the Infocomm Development Authority
information of the traveller. of Singapore tracks the activities of this

Around the world, governments rushed


to comply with the US regulation. In
March 2006, the Singapore government
announced the availability of the BioPass
biometric passport.

With the biometric passport comes the


need for biometric passport readers.
These passport readers are being
developed by various companies
worldwide. But how can immigration
authorities ensure that the biometric
passport reader reads the information
embedded in the RFID chip accurately?

Here is where standards play an


integrated role. Recognising the
advantage and need for international
e-passport standards, the ICAO
(International Civil Aviation Organization)
requested the Subcommittee 17 (SC 17) Mr Lin Yih, Director, Digital Applied Research and
— Cards and Personal Identification under Technology Pte Ltd

Success Stories
Success Stories 35

ISO/IEC JTC 1 subcommittee and drives About International


the application of international biometric e-Passport Standards
standards development locally.
The ICAO 9303 – Machine
In early 2005, technology development Readable Travel Documents
project house, DART started developing (MRTDs) series of standards are
testing software that can read and verify widely recognised standards
different passport readers in their reading
of different biometric passports. Called for MRTDs (including passports
e-Passport InterFest Testing Software, and visas) developed by the
this software adheres to several ISO/IEC International Civil Aviation
JTC 1 Standards on Smart Cards and Organization (ICAO).
Personal Identification as the biometric
passport has two components —
biometrics and smart card technology. The MRTDs make it easy for
automated systems to scan a travel
“It is important to write a software
document. ICAO works closely
which cannot be disputed,” said Mr Lin
Yih, Director, DART. “If not, passport with the ISO/IEC JTC1 SC17 for
reader companies will come up with machine readable passports.
their own software to demonstrate that The ICAO 9303 is accepted and
their readers work. But when different endorsed by SC17 as the ISO/IEC
biometric passports cannot be read
7501 series of standards.
by the reader, which is to blame — the
biometric passport or the reader?”

The testing software developed by DART


reads thumb prints and facial features.
This testing software is available on “Do I see the e-passport software and
the Internet for any passport reader smart cards making big bucks?” added
company as a standard to test their Mr Lin. “Maybe. But the technology
passport readers against. business is highly volatile. We don’t
fix ourselves on one sector and not
Developing software that adopts change. As technology changes,
international standards has benefited demands change too.”
DART. According to Mr Lin, who is also
the Chairman of CPITC, the DART Nonetheless, DART has been doing well
developed software is available for with an annual sales turnover of S$1–
sale to passport reader companies to 1.5 million, all thanks to the software it
incorporate into their product. has developed.
Common Standard Cuts Layers For Construction
Industry
With the Code of
Practice for Computer-
Aided Design (CAD)
Symbols or CP 83, the
construction industry
can exchange electro-
nic information, without
having to ‘translate’
different symbols into a
common standard. This
improves productivity as
well as prevents errors.
Ms Rita Soh, Director
of RDC Architects Pte
Ltd, shares more details
on how CP 83 can be a
boost to the industry.
an architect might refer to a wall as ‘WL’
In the construction industry, while another might use a different term,
architects and engineers communicate which thus makes the integration of all
through technical drawings which these layers difficult.
are transmitted electronically. For
example, after an architect draws Fortunately, the situation has improved
the initial design for a room, civil and since the introduction of a common
structural engineers will supplement standard — CP 83.
the design with drawings
of supporting columns and “Standardising the way of
beams. The mechanical naming the construction
and electrical engineers data information will facilitate
will then add drawings of more effective and efficient
light fittings, air-condition- communication among various
ing vents and electrical parties in the industry,” said
sockets. Ms Rita Soh, the co-chairman
of the Design Work Group
All these are then stored which was actively involved
as ‘layers’ in a single CAD in the drafting of CP 83. “A
file. Understandably, things common standard removes
can get complicated if the need to ‘translate’ these
these layers are done Ms Rita Soh, Director, languages, saving time and
haphazardly. For example, RDC Architects Pte Ltd money as well as avoiding the

Success Stories
Success Stories 37

What is CP 83?
A series of construction IT
Singapore Standards developed
possibility of introducing errors during to aid the efficient exchange of
the process.” electronic information among
developers, architects, engineering
Indeed, one key benefit of having a consultants, contractors and
common standard is the significant quantity surveyors. The different
reduction of data re-entry. Moreover, the parts of the standards were
standardisation of CAD files also means developed between 2000 and
that architectural and engineering firms 2004.
save time when filing their electronic
plan with government agencies for
approval through the Construction and design competition for the Al Khor
Real Estate Network (Corenet). Beach Development in Qatar in 2005.

Ms Soh, President of the Singapore Notably, its usage of construction


Institute of Architects (from 2004–2007) standards have played a major role in the
and also a Director at RDC Architects company’s success. “Standards can
Pte Ltd, can attest to the benefits of the address and improve certain aspects
standard to the industry. RDC Architects of professional work as well as help
is a leading architectural practice that is to innovate and increase efficiency
a pioneer in the adoption of a Quality within an organisation and between
Management Programme for all its the different players in the building
projects. The company is, in fact the industry,” said Ms Soh.
first in the industry to obtain ISO 9000
certification in Singapore. “And, standards help achieve that by
‘functioning as a common platform to
Since its inception in October 1974, allow better integration of services and
the over 30 staff-strong company has work processes,” Ms Soh added. “This
achieved a string of accolades, including will allow better communications as
the BCA Greenmark GoldPlus Award well as set benchmarks for quality and
in 2008, Facade Design Excellence value-added progress.”
Award (Gold) by the Singapore Institute
of Architects (SIA) and Construction Moving forward, Ms Soh urged fellow
Excellence Award by the Building players in the industry to leverage on
Construction Authority (BCA) for standards to increase their business
Tanamera Crest in 2006, Regent Grove competitiveness. “We need to keep
in 2003, the Singapore Post Centre in abreast of the times and tech-
1999, and Best Buildable Design Award nology,” she said. “It is critical that
by Building and Construction Authority we embark on processes and use
(BCA) in 1998, for the Singapore standards that are relevant and
Godown as well as third prize in the meaningful to our work.”
Priceless Returns From e-SCM System For
Aw Transport & Warehousing
Aw Transport & Warehousing Pte Ltd had
been building itself up the old-fashioned
way for more than three decades until
the company took a “quantum leap”
back in February 2006.

That was when one of its principal clients,


Sankyu Singapore, which is one of the
largest third-party logistics providers in
Singapore, approached the company to
set up an e-supply chain management
(eSCM) system.

The pilot project had came about in


2005 as an initiative under the e-SCM
Assessment Programme which was
launched by SPRING Singapore and the
Singapore Manufacturer’s Federation
(SMa). The aim of the programme was to
help local small and medium-sized enter-
prises (SMEs) enhance their competi-
tive edge and raise their productivity
Mr Ngim Shyr Yong (centre), Director, Aw Transport &
by adopting industry wide standards. Warehousing

The e-collaboration pilot project is to good thing. We knew we had to change


align supply chain best practices with our business processes because it was
e-business infrastructures between inefficient,” said Mr Ngim Shyr Yong,
customers and suppliers, based on the Director of Aw Transport & Warehousing.
Technical Reference, TR 9 : 2003 –
Maturity Assessment for e-Supply Chain “A lot time was spent on processing.
Management. There were loads of paperwork as all
our documents were handled manually.
For Aw Transport & Warehousing, it was Orders were faxed to and fro between
also the opportunity to finally become a the company’s administrative staff and
fully integrated logistic provider through our clients. Information such as serial
the implementation of an electronic numbers of containers, for example had
data network that would link its supply to be keyed in repeatedly at different
chain system with those of its clients stages of a delivery.”
and partners.
The locations of transit shipments were
“From the start, we knew it would be a often relayed verbally over the phone

Success Stories
Success Stories 39

to the clients. Those that went ‘missing’ and seamless. There’s no need to key in
had to be physically tracked down data manually or paperwork to deal with.”
which would sometimes involve the
efforts of the management team. There Human errors and miscommunications
was no way to know at an instant where have also been cut down to a minimum.
they were held up, whether it’s at the Consequently, both employees and
port or other transit points,” Mr Ngim clients are now happier as instances
recalled. of working beyond regular office hours
are now a thing of the past. Customer
Implementing the e-SCM system took service has definitely improved as a
seven months or about 200 man-hours, result, noted Mr Ngim.
involving both the management and its
staff. The exercise cost the company He reckoned that the company has
about $72,000 in consultancy fees saved at least 15% in operational costs,
and software costs after a grant from and more importantly, management can
SPRING. now devote more of its time and energy
to improving yields and developing
But the benefits reaped in return forward-looking strategies.
from the efforts were “priceless”, said
Mr Ngim. With the e-SCM in place, all “Nowadays, the managers would only
the internal processes at Aw Transport get involved in exceptional events and
& Warehousing have become fully issues. Before the system was installed,
integrated and automated. Every I had to spend 80% of my time making
department now works more efficiently. calls and tracing shipments. Now I
The accounts department, for example spend 80% of my time on strategising
has shaved 30 minutes off the and developing the business.”
processing of each order. Overall, two
hours were saved on each order due to Besides savings on the operational
tighter traffic control and greater visibility front, Aw Transport & Warehousing has
of the shipments. This has increased also seen improvements at both topline
the efficiency of its business process revenues and bottomline profits due to
with principal clients such as Sankyu, better utilisation of its fleet of 22 prime
which resulted in increased business mover trucks.
opportunities.
“With better visibility, we have also
Said Mr Ngim, “We can now keep the been able to deploy our trucks more
clients posted at all stages of the delivery efficiently and raise the fleet utilization
process. Whereas in the past, our staff rate by 10%, which gives us the ability
would only raise the invoices after to take on more business and build a
they have received and verified all the more diversified clientele base,” said
documentation, it is now fully automated Mr Ngim.
Staying Ahead Of The Pack Through SS 600

Despite the impact of the global alongside a vessel, much like how cars
recession on global trade, Singapore get refuelled except that with ships, it’s
remained the world’s top refuelling usually the ‘fuel station’ that goes to
destination or bunker port for sea-faring them. And we are talking about unloading
vessels with almost 35 million tonnes 200 tonnes to 8,000 tonnes of fuel,
of bunker worth some S$25.8 billion depending on the size of the vessel.
being unloaded here in 2008.
The job of refuelling in Singapore waters
These figures represented a 10.8% is carried out by some 110 bunker
increase over 2007, and is twice the suppliers, most of them local SMEs,
amount of bunker sold at each of the with additional support from about 70
next two major bunkering ports, Fujairah surveyor companies whose job is to
in the United Arab Emirates (UAE) and ensure that the right quantity and quality
Rotterdam in Europe. of bunker fuel is pumped into the fuel
tanks of the vessels. One of these bunker
Most of the refuelling is done at sea suppliers is Hong Lam Marine, which
by bunker tankers or barges mooring owns and manages a fleet of 34 vessels

Success Stories
Success Stories 41

that also transports lubricating oil, gas


oil, jet fuel, palm oil and chemicals
besides bunker.

Said Hong Lam Marine’s director,


Goon Ghen Cheit, “Singapore sets one
of the most exacting standards for
bunker quality assurance in the world. Mr Goon Ghen Cheit, Director, Hong Lam Marine
The great confidence that customers
have in Singapore’s bunkering services, or 0.037% that saw disputes over their
explains why we are in the pole bunker supplies.
position.” Much of this assurance
can be attributed to the Code SS CP 60 : 2004 and SS CP 77 : 1999
of Practice for Bunkering or SS – these two yardsticks have since been
600 bunkering practices used updated, with the procedures stream-
until recently, governed using SS CP lined, amalgamated and replaced by
60 : 2004 for bunker operators and the new SS 600 standard. SS 600
suppliers and SS CP 77 : 1999 ensures that the means of measure-
for bunker surveyors, which cover ment and sampling techniques are now
the documentation process, use of more uniform for both bunker suppliers
equipment and verification of the and surveyors alike.
bunkering process.
Other key changes include the
With the busy traffic plying our sea requirement to make declarations
lanes, he noted that it is vital that all for meeting International Maritime
bunker deliveries be carried out Organization (IMO) regulations aimed
according to a consistent and fair at preventing air pollution from ships
yardstick for all parties concerned – as well as the standardisation of all
from vessel owners, ship charterers, bunkering related documents.
crews, bunker suppliers and operators
to surveyors – in order to minimise The new SS 600 standard was developed
any room for disputes, which could with the help of the Maritime and Port
otherwise clog up not just the court Authority (MPA) and SPRING Singapore
dockets but also trade in this part of with the participation and feedback of
the world. industry players.

One of the most remarkable statistics All bunker suppliers and bunker
is that out of the 53,500 bunkering craft operators are now required to
operations carried out in the port in comply with the SS 600 as a licensing
: 2008, there were only about 20 cases requirement by MPA from 1 July 2009.
LHT Holdings: Savings And New Business
Opportunities With Standardisation
Standardising 16 different pallet sizes
used in the market to just one size
has revolutionsed the FMCG industry,
bringing about many benefits in improving
both productivity and work efficiency.
Standardisation for pallet sizes results in
economy of space and facilitates automation,
as well as reduction of unloading time
and warehouse storage costs. In addition,
there is also reduction of damaged goods
losses through minimal handling, reduction
in the number of transportation trips and
minimization of the wastage of pallets.

There are approximately 300,000 stan-


dardised pallets in use today, generating
an estimated annual savings of about $7.8
million for the FMCG industry.

A project which was started to standardise Mr He Wei, Senior Research Engineer, A*Star,
the size of pallets used in Singapore’s Fast Ms May Yap, Executive Director, LHT Holdings,
Moving Consumer Goods (FMCG) industry, and Mr Thomas Yeo, Manager (RFID-FMCG), LHT
has not only led to improvements in Holdings
productivity and work efficiencies, but also
paved the way to a new business venture “Prior to the introduction of the standardised
for local wooden pallet manufacturer, LHT pallet for the FMCG industry, we had to
Holdings. custom-make pallets for each customer.
It was very labour-intensive. Now the
LHT was one of 35 companies that were production process for the standardised
part of an ambitious project started back pallets is semi-automated. This has
in 1998 to reduce supply chain costs and improved our production efficiency,” said
increase productivity in the FMCG industry Ms May Yap, the Executive Director of
through the standardisation of pallet LHT Holdings.
sizes. The Working Group for this project
was jointly led by SPRING Singapore and The involvement in the pallet standardi-
Grocery Logistics of Singapore. sation project led LHT to set up a new
business unit, Kim Hiap Lee Co Pte Ltd,
The pallet manufacturer was roped in to whose core business is in the rental of
manufacture the 1 metre by 1.2 metre- pallets, which has since seen a 5% to10%
sized pallets, which can take loads up to rise in utilisation rate since the use of
one tonne for the project. standardised pallets.

Success Stories
Success Stories 43

“As it is much cheaper to rent a pallet than The Electronic Product Code (EPC) refers
to purchase one, companies in the FMCG to a coding scheme in which a globally
industry can now rent the standardised unique serial number is assigned to
pallets when they need them rather than identify an item in the supply chain. This
make or purchase excess pallets to store allows inquiries to be made about an
in their warehouses for peak seasons use item wherever it is within the supply
such as Chinese New Year,” said Ms Yap. chain. It is similar to the current barcode
system except that the RFID tags can
With leased pallets of the same size, she store much more information as the goods
noted that there would not be a need to are passed down the supply chain.
sort pallets for returns, or the requirement
to fit warehouse shelves to cater to different The information can be captured
sized pallets. Loading and unloading times automatically and instantaneously by an
are also shortened leading to cost savings RFID gantry mounted with readers without
and improved productivity for all parties. the need to scan each individual crate
with a barcode reader for example, in
Taking this a step further, LHT is exploring the case of barcoding for warehouse
the use of Radio Frequency Identification workers. This enables huge savings in
(RFID) technology in their pallets. These labour costs as well as improvements in
small electronic tags which are attached to staff productivity.
the pallets can embed or capture new data
as the products are passed along a supply For LHT, the deployment of RFID techno-
chain from a manufacturer or warehouse logy will mean a further 35% manpower
operator to retail shops and supermarkets. savings in inventory tracking time. Its
customers will benefit too as the RFID
The data captured by RFID readers tracking system will enhance traceability
can then be saved as delivery, issue, of goods and result in increased efficiency.
inventory or transfer notes as well as other
documents, which allows real-time tracking “With RFID all the standardised pallets
and transparency for all parties involved in are not the same. They each carry its own
the supply chain and movement of goods. identity that will help us and our customers
trace accurately and minimise disputes over
The 15-month project, which is done in who is the right leasing owner of the rented
collaboration with Singapore Institute of pallets,” noted Ms Yap.
Manufacturing Technology (SIMTech) with
funding support from the government is For its customers, the use of standardised
expected to go ‘live’ by March 2010. The pallets as well as RFID will also lead to
RFID technology utilises the Electronic optimisation of storage space, reduced
Product Code or EPCglobal standard warehouse costs, lower instances of
design to enable EPC-related data sharing damaged goods given the reduction of
within and across enterprises in Singapore double handling, and fewer transportation
and worldwide. trips.
SS 600 : 2008 on the Code of Practice for Bunkering
specifies the procedures and requirements for bunker delivery
operations, to create a fair and orderly business relationship
between ship owners and bunker suppliers all over the world.
45 Appendices

Appendix 1: About SPRING Singapore

Appendix 2: About The Singapore Standardisation Programme

Appendix 3: Standards Implementation For Productivity (SIP) Projects

Appendix 4: Useful Information And Contacts

Regulatory Authorities In Singapore

International and Regional Organisations


SS ISO 14401 : 2004 Standard on Environmental Management
Systems – Requirements with Guidance for Use specifies the
requirements of an environmental management system which an
organisation needs to develop and implement to ensure itself of
conformity to its stated environmental policy.

Appendices
Appendices 47

Appendix 1

About SPRING Singapore


As the national standards and conformance body, SPRING Singapore helps to lower
technical barriers to trade, provide quality assurance for products and services and
promote industry use of Singapore and international standards.

SPRING Singapore is also the agency for enterprise development, which aims to enhance
the competitiveness of enterprises. We help to nurture a pro-business environment,
facilitate the growth of industries and enhance innovation and enterprise capabilities of
SMEs for better access to markets and business opportunities.

Please visit www.spring.gov.sg for more information about SPRING Singapore.

Appendix 2

About the Singapore Standardisation Programme


As the national standards body, exports. As at August 2009, there are
SPRING Singapore works closely with 698 Singapore Standards and 14
industry to develop, promote and help Technical References, and 156 standards
industry in the use of national standards. have been aligned to international
Under the guidance of an industry-led standards.
Standards Council, we actively promote
and encourage companies to use and The alignment strategy supports
adopt Singapore Standards and other Singapore’s open trade policy and
relevant standards in manufacturing reduces the likelihood of standards
products, services, processes and becoming unnecessary technical barriers
management systems. to trade. Where there are international
standards that can be used directly by
Where feasible, Singapore Standards the local industry without modification,
are aligned with international standards SPRING Singapore helps to raise industry
to ease entry into overseas markets for awareness and use of such international
Singapore’s manufactured goods and standards.
Appendix 2

About the Singapore Standardisation Programme


SPRING Singapore actively supports 1. CP 60 : 2004 Code of Practice for
and facilitates the development of new Bunkering by Bunker Tankers
international standards by Singapore
2. SS 505 : 2003 Exhibition
industry to ensure that they do not
Terminology and Audit Procedures
hinder trade or limit market access.
Key industry players currently sit on 3. SS 507 : 2004 Business Continuity/
38 International Organisation for Disaster Recovery (BC/ DR)
Standardisation ( I S O ) committees and Service Providers
seven International Electrotechnical
4. SS 540 : 2008 Business Continuity
Commission (I E C) committees. Singa-
Management
pore now leads in eight international
standards committees. 5. TR 15 -1 : 2003 Thermal Imagers
for Human Temperature Screening-
SPRING Singapore has successfully Requirements and Test Methods
promoted seven national standards to
6. TR 15 -2 : 2004 Thermal Imagers
international standards committees. This
for Human Temperature Screening-
is done through a process of consensus
Implementation Guidelines
and approval within the relevant
international bodies. These standards 7. TR 17 : 2004 Technical Reference
are: for Fingerprint Image Quality Metrics

What Is the Standards Council?


The Standards Council is responsible for:

• Providing strategic directions for the national standardisation programme

• Mapping out the overall standardisation policies and priorities

• Determining the areas of standards work

• Providing the necessary guidance for the implementation of the Singapore


Standardisation Programme

Appendices
Appendices 49

Appendix 2

What Are Standards Committees?


Standards Committees are appointed 6. General Engineering and Safety
by the Standards Council to develop and 7. Food
promote Singapore Standards for target 8. Management Systems
industries. To ensure that all viewpoints
are considered in the preparation of Two Special Technical Committees
Singapore Standards, all committees (STC) covering supply chain and for
appointed consist of representatives tourism and exhibition services report
from various stakeholder groups to the Standards Council.
including professional bodies, industry
associations, consumer bodies, trade Three policy committees have also been
associations, government agencies and formed under the Standards Council to
tertiary institutions. advise the Standards Council on these
following new areas:
There are currently eight Standards 1. Renewal Energy and Energy
Committees covering: Efficiency which mirrors the ISO
1. Electrical and Electronics Strategic Advisory Group on Renewal
2. Building and Construction Energy and Energy Efficiency
3. Information Technology 2. Energy and Environment
4. Chemical 3. Security which mirrors the ISO
5. Medical Technology Strategic Advisory Group on Security

Standards Council
Secretariat
(Provided by SPRING Singapore)

SNC (IEC) Electrical & Building & Information Chemical Medical General Food Management
Electronics Construction Technology Standards Technology Engineering Standards Systems
Standards Standards Standards Committee Standards & Safety Committee Standards
Committee Committee Committee(*) Committee Standards Committee
Committee

Common
Members
STC STC
TC TC TC TC TC TC TC TC SCM T&EM

WG WG WG WG WG WG WG WG WG WG

Standards Committee Technical Committee (TC) / Working Group (WG) Singapore National Committee of the
(*) Secretariat provided by IDA SNC (IEC)
Special Technical Committee (STC) National Electrotechnical Commission
Appendix 3

Standards Implementation for Productivity Projects


A total of 111 Standards Implementation for Productivity or SIP projects have been
initiated since 1997. They cover areas such as chemical, electrical and electronics,
food, general engineering and safety, information technology and services standards.

You and Your industry can benefit from SIP

SIP is a key initiative of the Singapore Standardisation Programme to encourage


industry to carry out pilots of standards that have a high impact on productivity and
competitiveness. This will then encourage the relevant industries to implement the
standards.

SIPs will help Singapore-based enterprises in the use of Singapore Standards or other
relevant standards that have a high impact on productivity and competitiveness.
The intent is to catalyse the use of standards through pilots involving at least three
enterprises that will eventually benefit the entire industry concerned. Co-funding is
provided for the SIP pilot projects which will determine the benefits of the standard to
encourage other industry members to adopt the standard.

To participate, call us at (65) 6279 1802, fax us at (65) 6278 6990,


e-mail sip@spring.gov.sg, or visit our website at www.spring.gov.sg/sip

Appendices
Appendices 51

Appendix 4

Useful Information and Contacts


Name Area Contact Details
1. Standardisation National standards authority www.standards.org.sg
Division that establishes, publishes,
promotes and assists
companies in the use of
Singapore Standards. It also
promotes and assists
companies in the use
of ISO, IEC and relevant
industry standards

2. Sale of Standards Sale of National and www.singaporestandards


International Standards eshop.sg

3. National Metrology National metrology www.nmc.a-star.edu.sg


Centre authority offering a broad
range of calibration and
measurement services

4. Singapore National agency for www.sac-accreditation.


Accreditation accreditation of conformity org.sg
Council assessment bodies

5. Consumer Product Electrical, electronic and www.spring.gov.sg/safety


Safety Department gas appliances

6. Weights and The Weights and Measures www.spring.gov.sg/wmo


Measures Office Office administers the
weights and measures
programme that aims to
protect consumers and
traders by regulating the use
of weighing and measuring
instruments for trade use by
weight or measure and pre-
packaged goods
The TR 9 : 2003 Technical Reference for Maturity
Assessment for eSupply Chain Management
(eSCM) helps you build supply chain capability.

Appendices
Appendices 53

Appendix 4

Regulatory Authorities in Singapore

Name Area Contact Details

1. Agri-Food and Food safety (fresh produce, www.ava.gov.sg


Veterinary Authority manufactured or cooked)

2. Building and Building and construction www.bca.gov.sg


Construction
Authority

3. Energy Market Electrical and gas safety; www.ema.gov.sg


Authority Energy

4. Fire Safety and Fire-related equipment www.scdf.gov.sg


Shelter Department,
Singapore Civil
Defence Force

5. Health Sciences Pharmaceutical products www.hsa.gov.sg


Authority and medical devices

6. Infocomm Information and www.ida.gov.sg


Development telecommunication
Authority of equipment
Singapore

7. Ministry of Workplace safety and www.mom.gov.sg


Manpower health

8. National Environment and www.nea.gov.sg


Environment public health issues, www.mewr.gov.sg
Agency meteorological services,
markets and food centres,
public toilets, public
cleansing, pollution and
recycling
The SS 586 : 2008 series of standards on the Specification for
Hazard Communication for Hazardous Chemicals and Dangerous
Goods provides an extensive and detailed set of guidelines for
safe handling and labeling of hazardous materials.

Appendices
Appendices 55

Appendix 4

International and Regional Organisations


Name Area Contact Details
1. ASEAN Consultative ASEAN cooperation committee to www.aseansec.org
Committee on facilitate trade by reducing technical
Standards and barriers to trade
Quality

2. Asia Pacific Economic Cooperation activities within APEC www.apecsec.org.sg


Co-operation Sub- for standards and conformance
committee on
Standards and
Conformance
(APEC SCSC)

3. ASTM International Develops standards for a diverse www.astm.org


range of industries e.g. construction,
electrical and electronic, and medical
technology

4. British Standards Facilitates, drafts, publishes and www.bsi-global.com


Institution (BSI) markets British standards and other
guidelines

5. Deutsches Institut Defines specific standardisation www.en.din.de


for Normung eV requirements and records the results
(DIN) as German standards

6. International Prepares and publishes international www.iec.ch


Electrotechnical standards for all electrical, electronic
Commission (IEC) and related technologies

7. International Develops voluntary technical www.iso.org


Organisation for standards to help raise levels
Standardisation of quality, safety, reliability and
(ISO) interchangeability

8. Japanese Standards Research and development, www.jsa.or.jp


Association (JSA) publication and distribution of
Japanese Industrial Standards and
other international standards
Notes
Whether you are a big corporation or a small start-up, standards are important
to give your business that extra competitive edge. Adopting standards in
your business can:

• Increase your sales


• Lower your costs
• Improve the quality of your products and services
• Keep your customers satisfied
• Attract new customers
• Grow your business overseas

Find out how standards can be applied to your business today.

SPRING Singapore
2 Bukit Merah Central Singapore 159835
Tel: +65 6278 6666 Fax: +65 6278 6667
www.spring.gov.sg