Answering telephone calls, screen and direct calls, take and relay messages to the medical staffs and to the doctors. Provide correct information to callers. Greet patients entering the center and give them with all the correct information they needed. Ensures knowledge of staff movements in and out of organization General administrative and clerical support like preparing letters and documents. Preparing and arranging the doctors and staffs monthly duty schedules. Giving appointments to the patients, maintain appointment diary either manually or electronically. Calling the patients and reminding them for their next appointments. Communicating with the doctors and with the department supervisor for timely updates of the work situation. Responsible for billing the patients as per the company policies, insurances and medical procedures. Determine the financial status of patients and their eligibility for health services, assist patients in accurately completing appropriate forms and documents for the required information. Medical receptionists collect and deposit fees according to protocols, prepare and balance daily financial registers and submit all forms and fees to the accounts department in the end of the duty.

Medical Receptionist Job Description: Duties y y y y y y y y y Medical receptionists often have to train new employees. They are required to participate in staff and educational meetings. They have to perform other specified duties whenever assigned. He/she has to maintain medical records and report statistics as required. He has to register patients according to hospital protocols. They are expected to explain clinic policy to patients while receiving and delivering messages. Medical receptionists handle and manage the continuous flow of information in doctors' offices in health care establishments. He/she has to organize and maintain forms and office stationary required for front desk activities. Good communication with vendors and careful inspection of leased supplies, organizing stockrooms are also duties of medical receptionists. They are supposed to respect and maintain privacy and dignity of clients, assure client confidentiality at all times. Medical receptionists schedule appointments, organize overflowing paper documents and distribute the required information. They do this via post, courier, telephone and email. Medical Receptionists should be proficient in using desktop publishing programs and digital graphics as they have to make spreadsheets, manage data and create documents on computers.

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they should be courteous. While doing this. ability to work well under pressure. open the building at the specified time and have all front desk activities fully operational at the start of business hours. polite and helpful to the public and clients at all time and thus manage the reception area. knowledge of more than one language. filing and completing medical reports and insurance forms. At the close of each working day. They are responsible for the readiness of the reception area for each working day. greet patients and agency visitors. The medical receptionists have to open the office in the morning. excellent telephone etiquettes. assist patients in accurately completing appropriate forms and documents for the required information. prepare and balance daily financial registers and submit all forms and fees to the accounts department. medical receptionist may have to secure the building. etc. ability to work accurately and efficiently. . pulling patient charts. Medical receptionists are supposed to schedule patient's hospital admissions. etc. filling discharge forms. turn off or unplug appliances and machines according to agency protocols and lock all entrances. medical receptionists should have a warm outgoing personality. They should determine the financial status of patients and their eligibility for health services. knowledge of patient billing procedures. They are responsible for directing patients and medical representatives to the appropriate location and services.y y y y y y y Microsoft Excel and Word experience is a must and 35 WPM is sufficient. ability to interact effectively and in a supportive manner with persons of all backgrounds. Medical receptionists collect and deposit fees according to protocols. To perform all the above mentioned duties.

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