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Mrs. Sruthi Sappidi, B.E, MSc.

E-mail: sruthireddy1118@gmail.com
Mobile: 8886176446
10 june 1984
• CCNA - Cisco Certified Network Associate.
• Experience includes network monitoring, maintaining CISCO routers (5300, 5400),
and troubleshooting issues with ISDN, VOIP and SS7 networks.
• Worked on switches including CISCO, and major firewalls including Cisco Pix 515,
Checkpoint and Watchguard Firebox 700 and 2500 and familiar with VPN.
• Good Knowledge on VLAN, ATM, Frame relay, MPLS and network management
software’s as HPOpen view, Etherpeek, Wireshark, SNMP Enterprise edition and
Ipswitch.
Professional Experience:
Network Support Engineer,
Chinnam Technologies, Hyderabad. (10/03/2009–
29/11/2010)
• Assisted in troubleshooting user problems relating to Operating System issues
(Win9x, NT, and Win 2000), Network Connectivity, TCP/IP configuration, upgrades,
MS Office products and Internet connectivity.
• Performed upgrades, installation of software and drivers and essential desktop
troubleshooting.
• Deployed updates, service packs and hot fixes using Windows Update, Automatic
Updates, and Group Policies.
• Installed logical printers on a print server and preparing print server to host clients.
Troubleshooting hardware peripherals like printers modem etc
• User rights and permission, disabling and enabling accounts, file and folder
permissions and configuring security templates as per need.
• Assisted on on-site visits and hardware troubleshooting and local system upgrades.
• Monitoring network performance, protecting network data, management and
optimization.
• Solving customer Queries, Ensuring better customer experience.
• Ensuring routing on the least cost basis, testing and trouble shooting the carrier
paths based on the software generated reports.
• Monitoring ATM switches, gateways, gatekeepers and controllers using SNMP server
enterprise edition and IPswitch 2006, accessing remote devices using PC anywhere,
VNC and telnet.
• Provide automatic, scheduled, exception and traffic analysis reports showing traffic
totals, network characteristics and performance levels.
Postgraduate: MSc. Mobile Communications 2007(Sep) – 2009(Jan)
Undergraduate: B.E Electronics and communications 2002(Aug) – 2006(Feb),
University: Jawaharlal Nehru Technology University, India.
• Operating Systems: Windows NT/2000/XP (workstation & server), Windows
95/98/ME, MS-DOS, and UNIX.
• MS Word, Ms Excel, HTML, and Visual Basic Script web programming
• Extensive knowledge about Active Directory, proxy, firewalls, routers, ACL, sub
netting, ip4 and ip6 addressing.
• Quick learner with ability to translate complex ideas and processes into technical
facts or persuasive non-technical presentation.
• Excellent organizational skills and ability to prioritize workload
• Attention to detail and precision, solid work ethics concerning meeting deadlines
and reliability.
• Excellent communication and interpersonal